HomeMy WebLinkAboutCity Council Committees - Public Works/Planning - 11/03/2008Public Works Committee Agenda
Councilmembers: Ron HarmonDebbie RapleeDeborah Ranniger, Chair
Unless otherwise noted, the Public Works Committee meets at 5:00 p.m. on the 1st & 3rd Mondays of each
month.
Council Chambers East, Kent City Hall, 220 4th Avenue South, Kent, 98032-5895.
For information please contact Public Works Administration (253) 856-5500.
Any person requiring a disability accommodation should contact the City Clerk’s Office at
(253) 856-5725 in advance.
For TDD relay service call the Washington Telecommunications Relay Service at 1-800-833-6388.
U:\PWCommittee\Agendas\2008\Noc 03 08.doc
November 3, 2008
5:00 p.m.
Item Description Action Speaker Time Page
01. Approval of Minutes Dated October 20, 2008 YES None 03 01
02. Street Sweeping Change Order YES Bill Thomas 05 03
03. Residential Parking Zone – North Park
Neighborhood YES Ben Wolters 05 07
04. Information Only/Customer Focus Report
Public Works Operations NO Millett, Don 10 19
05. Update Only/Construction Standards NO Mike Gillespie 20 --
06. Information Only/2nd Quarter Report NO LaPorte/Millett 15 --
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PUBLIC WORKS COMMITTEE MINUTES
for OCTOBER 20, 2008
Committee Members Present: Committee Chair Deborah Ranniger and Committee
Members Debbie Raplee and Ron Harmon were present. The meeting was called to
order at 5:10 p.m.
ITEM 1 – Approval of Minutes Dated October 6, 2008:
Committee Member Raplee moved to approve the minutes of October 6, 2008.
The motion was seconded by Harmon and passed 3-0.
ITEM 2 – Proposed LID 363: S. 224th Street Project AKA: 228th/224th Corridor
East Leg (EVH to SR 515):
Design Engineering Supervisor Chad Bieren stated that his purpose tonight is to ask
committee members to consider setting a public hearing date of December 9, 2008 for
the formation of LID 363. A brief PowerPoint presentation followed. Bieren went on to
explain, that there are approximately 900 properties in the area of S. 224th Street that
would be included in the L.I.D. The City completed the SEPA process and the City
Council selected the alternative to proceed with, in order to build the project LID 363
needs to be formed. Property owners were sent an informational letter notifying them
180 days in advance of the formation hearing and providing them the opportunity to
complete a traffic study in accordance with the Environmental Mitigation Agreement
(EMA) to adjust the number of trips associated with their property. The City developed
an L.I.D. proposal and informed all of the property owners involved. We are ready to
proceed with the L.I.D. formation and project design. Bieren further stated that this
public hearing would only involve formation of the LID, not the value of individual
assessments, which would be taken care of during the final LID hearing late next year.
Harmon moved to recommend City Council adopt the Resolution of Intent
setting a public hearing date for December 9, 2008 on the formation of L.I.D.
363. The motion was seconded by Raplee and passed 3-0.
ITEM 3 – Transit Now – Service Partnership Agreement with King County Metro
Transit for new Route 913:
Senior Transportation Planner, Cathy Mooney gave an overview of the Transit Now
program and the proposed partnership agreement with King County to start a new
circulating shuttle Route 913. Mooney went on to say there is no new effect to the City
Budget. She further explained that this is project #43 in the adopted 2008-2013 Six
Year Transportation Improvement Program and is project #39 in the Draft 2009-2014
Six Year TIP. The amount has already been included in the proposed 2009 budget.
Mooney went on to explain that this is a route that residents to the west have requested
for many years. Committee members requested that an update on this route’s ridership
be brought back to committee once the route is established.
Raplee moved to recommend authorization for the Mayor to sign the Transit
Service Direct Financial Partnership Agreement with King County Metro Transit
in the amount of $205,376.15 per year for six years, subject to the terms and
conditions acceptable to the City Attorney and Public Works Director. The
motion was seconded by Harmon and passed 3-0.
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PUBLIC WORKS COMMITTEE MINUTES
for OCTOBER 20, 2008
ITEM 4 – Information Only/Pavement Management:
Pavement Management Specialist, Charlie Burke gave an informative PowerPoint
presentation on the 2008 Street Pavement Assessment Project. His slide showed the
street network, categorized by class and miles. Burke also noted that all arterial,
collector and residential streets are surveyed annually. He then showed various slides
on what rutting, alligator cracking, and other defects look like. He made special note
that it is much more cost effective to keep up on pavement issues as they arise instead
of waiting until they get to the complete restoration stage. Burke also noted that there
is currently no capital budget for pavement maintenance and rehabilitation until 2011.
For informational Purposes Only – Motion Not Required
ITEM 5 – Update on 2nd and 3rd Quarter Report – Postponed until November 3:
Deputy Public Works Director, Tim LaPorte asked that this item be postponed until the
November 3, Public Works Committee meeting.
Adjourned:
The meeting was adjourned at 6:11 p.m.
Next Scheduled Meeting:
Monday, November 3, 2008 at 5:00 p.m.
Cheryl Viseth
Public Works Committee Secretary
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U:\PWCommittee\ActionPage\2008\11 04 08\Street Sweeping Change Order 1.doc
PUBLIC WORKS DEPARTMENT
Larry R. Blanchard, Public Works Director
Phone: 253-856-5500
Fax: 253-856-6500
Address: 220 Fourth Avenue S.
Kent, WA 98032-5895
Date: October 23, 2008
To: Chair Debbie Ranniger and Public Works Committee Members
PW Committee Meeting Date: November 3, 2008
From: Bill Thomas, Street Superintendent
Through: Larry Blanchard, Public Works Director
Subject: Street Sweeping – Change Order
Background/History:
McDonough & Sons, Inc. has been Contract Sweeping for the City of Kent since 2002 and has
performed exceptionally throughout the year. We are currently trying to exercise the first option
of a four year option process.
With increases from the added curb footage, there will be no Unbudgeted Fiscal/Personal Impact
as the funding ($182,175.60) will come from the 2009 operating budget. We are requesting the
Mayor sign Change Order No. 1, allowing us to continue the Sweeping Service Agreement to
avoid the possibility of higher costs should we solicit for other proposals.
Motion:
Move to recommend council authorize the Mayor to sign Change Order No. 1,
increasing the current contract with McDonough & Sons Inc, for additional curb
footage in the amount of $183.24 per month, subject to the terms and conditions
acceptable to the City Attorney and the Public Works Director.
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Printed 10-27-08Data Source: City Of Kent GIS
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1
LAW DEPARTMENT
Tom Brubaker, City Attorney
Phone: 253-856-5770
Fax: 253-856-6770
Address: 220 Fourth Avenue S.
Kent, WA. 98032-5895
Date: November 3, 2008
To: Chair Debbie Ranniger and Public Works Committee Members
PW Committee Meeting Date : November 3, 2008
From: Susan Jensen, Assistant City Attorney
Subject: Residential Parking Zone for North Park Neighborhood
SUMMARY:
The Kent Events Center is currently scheduled to open in January 2009. Although
there is adequate onsite parking provided, the City anticipates that some events
may result in the displacement of residential parking in the North Park
Neighborhood. The Final Supplemental Environmental Impact Statement issued for
the Kent Events Center project provided that as part of its development approval,
the City must create a Residential Parking Zone (RPZ) within the North Park
Neighborhood. Through its administration of an RPZ program, the City will be able
to regulate parking within the neighborhood ensuring that surface street parking is
reserved for neighborhood residents.
Each residence within the neighborhood will receive, free of charge, 4 window decal
permits and 15 hang-tag visitor permits, which are valid for two years. Upon a
demonstrated need, the City will make additional permits available. The ordinance
further provides that permits are to be used only for parking by residents and their
guests, and may be subject to revocation if used for any other purpose.
The cities of Bellevue, Olympia, Bellingham, and Edmonds have similar RPZ
programs.
BUDGET IMPACT:
At this time, the only cost City staff anticipates is the cost to issue the parking
permits. This expense will be paid for within existing the City’s existing budget.
P:\Civil\Motions-BlueSheets\ResidentialParkingZone-PWMotionSheet.docx
MOTION: Recommend Council adopt the proposed ordinance, in a form
similar to that presented to the Committee, which establishes a
Residential Parking Zone in the North Park Neighborhood to offset
parking impacts related to the Kent Events Center.
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1 Creation of Residential
Parking Zone – North Park
ORDINANCE NO.
AN ORDINANCE of the City Council of the
City of Kent, Washington, amending the City’s
parking regulations codified at Chapter 9.38 of the
Kent City Code to add a new section 9.38.175,
entitled “Residential Parking Zone,” as follows:
RECITALS
A. The Kent Events Center is scheduled to be open to the public
in January, 2009. While adequate parking is provided for those attending
events, it is anticipated that such events may result in a displacement of
residential parking in the immediate vicinity known as the North Park
Neighborhood, which neighborhood is bounded by Fifth Avenue North to
the west, West James Street to the south, SR 167 to the north, and the
Burlington Northern Santa Fe main line (First Avenue North) to the east,
and which is shown approximately on Exhibit A hereto.
B. The Environmental Impact Statement for the Events Center
and the recommendation of the Hearing Examiner requires that the City
institute a Residential Parking Zone (RPZ) in coordination with citizens of
the North Park Neighborhood, which plan should provide permits for owner
and resident vehicles and allow for visitor parking through guest permits
and make it illegal to park in the North Park Neighborhood without
permits.
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2 Creation of Residential
Parking Zone – North Park
C. Coordination with the owners and residents from the North
Park Neighborhood was accomplished through neighborhood meetings on
June 11 and September 17, 2008.
NOW THEREFORE, THE CITY COUNCIL OF THE CITY OF KENT,
WASHINGTON, DOES HEREBY ORDAIN AS FOLLOWS:
ORDINANCE
SECTION 1. – Amendment. The City’s parking regulations codified
at Chapter 9.38 of the Kent City Code are amended to add a new section
9.38.175, entitled “Residential Parking Zone,” as follows:
Sec. 9.38.175. Residential Parking Zone.
A. Purpose of Residential Parking Zone. The City establishes this
Residential Parking Zone (RPZ) program in response to parking concerns
expressed by residents of the neighborhood surrounding the Kent Events
Center and as required to mitigate parking impacts of the Events Center.
This RPZ program will reserve parking on the surface streets in the North
Park Neighborhood for neighborhood owners, residents, and their guests,
who might otherwise be displaced by visitors to or employees of the
Events Center.
B. Residential Parking Zone Established. The following described area,
also known as the North Park Neighborhood, is established as Kent RPZ
No. 1: That area bounded on the west by Fifth Avenue North, to the south
by West James Street, to the north by State Route 167, and to the east by
the Burlington Northern main line (First Avenue North).
C. RPZ Manager. The Mayor will appoint from City staff the RPZ
Manager who shall administer the RPZ program as set forth in this section.
The duties of the RPZ Manager may be carried out by more than one
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3 Creation of Residential
Parking Zone – North Park
person and may be delegated to the Customer Services Division of the
City’s Finance Department as appropriate.
D. Residential Parking Zone Permit. When properly issued and
displayed, a RPZ permit or a guest parking permit will authorize a vehicle
to park within the RPZ for which the permit was issued. A property is
included within the RPZ only if its address includes, and/or sole access to
the property is via, a street that is within the RPZ. The permit shall not
guarantee a parking space, nor shall it exempt the vehicle or operator
from observing zones where parking is otherwise prohibited, including but
not limited to permanent or temporary no parking zones, loading zones,
fire zones, and all zones where parking is regulated or prohibited by other
applicable law or regulations of the Kent City Code.
E. Permit Eligibility.
1. Zone Owners and Residents. Permits may be issued only to
persons who own property or reside in the RPZ established by KCC
9.38.175(B). At this time, all permits will be issued to RPZ owners and
residents free of charge.
2. Resident Guests. The RPZ Manager may issue additional
permits to each residence within the RPZ for temporary use by residents’
guests. Guest permits may not be sold or redistributed for any purpose.
3. Government Vehicles. Government vehicles will not be
required to obtain permits for the purpose of conducting official business
in the North Park Neighborhood. Government vehicles associated with the
conduct of business at the Kent Events Center may not park in the RPZ.
F. Use and Validity of Permits.
1. The RPZ permit is valid only if displayed on the rear left
window of the vehicle and only so for long as the permit holder owns or
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4 Creation of Residential
Parking Zone – North Park
controls the vehicle and resides at the address for which the permit was
issued.
2. A guest parking permit shall be valid only if the hang tag is
hung from the vehicle’s rearview mirror.
3. All permits shall expire on December 31, 2010, irrespective of
the date of issuance. Reissuance shall be in accord with the process set
forth in KCC 9.38.175(G) for a term to be determined by the RPZ
Manager.
G. Issuance of Permits. The RPZ Manager will send four (4) RPZ
window decals to the owner of record and to the occupant of each dwelling
unit or residence within the RPZ. In addition, the RPZ Manager will send
fifteen (15) hang tag guest permits to each owner of record and the
occupant of each dwelling unit or residence for temporary use. Each
permit issued shall contain the number of the RPZ for which it was issued
and a serial number for the permit, together with such other information
as determined by the RPZ Manager. The RPZ Manager is authorized to
issue additional RPZ and/or guest permits, if a demonstrated need exists.
Any RPZ resident may make application for additional necessary permits
by returning to the RPZ Manager a completed application supplied by the
City identifying the additional permits required and the reason for the
request. Additional permits will be issued at the discretion of the RPZ
Manager and at no cost at this time.
H. Proof of Ownership or Residence. The following will be sufficient
proof of ownership or residence within the RPZ:
1. Appearance as owner of record on the King County Recorder’s
Office website; or
2. A valid driver's license showing residence at a current
address located within the RPZ; or
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5 Creation of Residential
Parking Zone – North Park
3. A deed, lease, rental agreement, or other document which, at
the discretion of the RPZ Manager, establishes residency, and which shows
residency within the RPZ.
I. Revocation or Denial of Permits—Cause. Any of the following shall
be cause for the revocation or suspension of RPZ permits and/or guest
permits by the RPZ Manager:
1. The making of any false or misleading statement in
application for a permit.
2. The transfer to an unauthorized person or address.
3. The alteration of a permit in any respect in order to gain
privileges not authorized by the permit.
4. The display on a vehicle a permit that has been suspended or
revoked.
5. The sale of a permit and the receipt of anything of value in
exchange for a permit.
J. Revocation or Denial of Permits—Process. If the RPZ Manager finds
that a RPZ permit or a guest permit should be revoked or denied for any
of the reasons set forth KCC 9.38.175(I), the RPZ Manager will send a
written notice of revocation or denial to the permit holder, which notice
shall contain the following information:
1. That the permit is denied or will be revoked not sooner than
ten (10) calendar days from the date of the letter.
2. The reasons for permit revocation or denial.
3. That unless a written notice of appeal is filed with the
community development director not later than ten (10) calendar days
from the date of the notice of revocation or denial, the permit will be
deemed finally revoked or denied.
4. That the basis for the appeal must be contained in the written
notice of appeal.
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6 Creation of Residential
Parking Zone – North Park
K. Revocation or Denial—Appeal. An applicant aggrieved by the RPZ
Manager’s revocation or denial of a RPZ or guest permit may file a notice
of appeal with the Community Development Director who upon
consideration of the written documentation submitted in the notice of
revocation or denial and the notice of appeal will affirm, reverse, or
modify, the revocation or denial decision, or order suspension for a
specified period.
L. Violation—Penalty. Effective January 1, 2009, it shall be a parking
infraction to park within the RPZ unless the parked vehicle properly
displays a valid residential parking permit or a guest parking permit. Any
violation of this section shall be a traffic infraction punishable by a
monetary penalty of twenty five dollars ($25).
SECTION 2. – Severability. If any one or more section,
subsections, or sentences of this ordinance are held to be unconstitutional
or invalid, such decision shall not affect the validity of the remaining
portion of this ordinance and the same shall remain in full force and effect.
SECTION 3. – Effective Date. This ordinance shall take effect and
be in force thirty (30) days from and after its passage as provided by law.
SUZETTE COOKE, MAYOR
ATTEST:
BRENDA JACOBER, CITY CLERK
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7 Creation of Residential
Parking Zone – North Park
APPROVED AS TO FORM:
TOM BRUBAKER, CITY ATTORNEY
PASSED: day of November, 2008.
APPROVED: day of November, 2008.
PUBLISHED: day of November, 2008.
I hereby certify that this is a true copy of Ordinance No. ______
passed by the City Council of the City of Kent, Washington, and approved
by the Mayor of the City of Kent as hereon indicated.
(SEAL)
BRENDA JACOBER, CITY CLERK
P:\Civil\Ordinance\ResidentialParkingZone-CreateNorthParkNeighborhoodFINAL.docx
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Exhibit A
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1
Public Works
Focus on the Customer
Public Works Operations Infrastructure
Larry Blanchard, Public Works Director
Don Millett, PW Operations Manager
November 3, 2008
Public Works
Customer FocusKent Infrastructure
10/28/2008 2
Public Works
Focus on the Customer
Fleet Services
Ron Green, Fleet Services Superintendent
19
2
Public Works
Customer Focus
10/28/2008 4
Public Works
Customer FocusCustomer Focus - Fleet
City Strategic Goal
Provide Effective and
Efficient Services to
the Community
City Strategic Goal
Resource
Conservation for
Environmental
Sustainability
Public Works
Strategic Goal
Performance
Excellence
10/28/2008
Our Product - Infrastructure
Safe, Reliable Vehicles/Equipment
Our Customers
• Kent City Departments (internal customers)
• Other Governmental Agencies (outside customers
by service agreement)
5
Customer Expectations
Expectations Internal Customers External Customers
Safe, reliable vehicles and radio
equipment X X
Minimal vehicle/equipment downtime X X
Public Works
Customer Focus
Customer Expectations of Fleet Services
Responsive customer service X X
Prudent vehicle lifecycle management X
Adequate parts availability X X
Competitively managed fuel supply X
Sensible investments in green
technology X
10/28/2008 6
20
3
Public Works
Customer FocusVerifying Customer Satisfaction
How do we know we are doing a good job?
Fleet Survey Questions
1) I am satisfied with the quality of maintenance performed to my vehicle
and it is safe and reliable to operate.
2) I am satisfied with vehicle service timeliness.
10/28/2008
3) I am satisfied with the responsive customer service from Fleet Services.
4) a. Purchasing “green” or environmentally friendly vehicles that are fuel
efficient or alternative fueled is important to me.
b. I am satisfied with Fleet Services “green” vehicle purchases.
5) I am satisfied with the on-site radio and mobile communication
installation and repairs.
Questions are rated Strongly Disagree, Disagree, No Opinion, Strongly Agree
7
Public Works
Focus on the Customer
Streets
Bill Thomas, Street Superintendent
Public Works
Customer FocusPW Operations Street Maintenance
10/28/2008 9
21
4
Public Works
Customer FocusCustomer Focus - Streets
City Strategic Goal
Provide Effective and
Efficient Services to
the Community
City Strategic Goal
Enhance the Sense of
Community
Public Works
Strategic Goal
Performance
Excellence
Our Product – Infrastructure
10/28/2008
Maintenance of Streets, Sidewalks, and Rights of
Way
Our Customers
• Citizens who live and work in Kent
• Elected officials
• Other city departments
10
Public Works
Customer FocusCustomer Expectations
Customer Expectations of Street Infrastructure
Expectation
Citizens and
Businesses
Elected Officials and
Action Committees
Other City
Departments
Safe Roads X X X
Roads in good condition X X X
Attention to my needs X X X
Responsiveness to
10/28/2008
Emergencies XX X
Good practices X X X
Performance promise X X X
Minimal delays during road
work X X X
11
Public Works
Customer FocusVerifying Customer Satisfaction
How do we know we are doing a good job?
Sample Street Survey Questions
1) a. Cleanliness of the streets in Kent is important.
b. I am satisfied with the cleanliness of the streets in Kent.
10/28/2008
2) a. Safe roadways are important.
b. For me, the roads in Kent are safe to drive.
3) a. Responsiveness to customer’s needs is important.
b. Public Works Operations Street responds to my needs.
4) If you contacted the City of Kent PW Operations Street with street or
right-of-way concerns, how satisfied are you with the timeliness of the
resolution?
Questions are rated Strongly Disagree, Disagree, No Opinion, Agree, Strongly Agree
12
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5
Public Works
Focus on the Customer
Storm & Sewer Infrastructure
Greg Reed, Utilities Superintendent
Public Works
Customer FocusUtilities
10/28/2008 14
Public Works
Customer FocusCustomer Focus - Utilities
City Strategic Goal
Provide Effective and
Efficient Services to
the Community
City Strategic Goal
Enhance the Sense of
Community
Public Works
Strategic Goal
Performance
Excellence
Our Product - Infrastructure
10/28/2008
Reliable, trouble-free storm sewer & wastewater
infrastructure
Our Customers
• Citizens who live, work and drive through Kent
• Elected officials
• Other city departments
15
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6
Public Works
Customer FocusCustomer Expectations
Customer Expectations of Utilities’ Infrastructure
Expectation Citizens and
Businesses Elected Officials
Other City
Departments
Flood-free streets X X
No sanitary sewer overflows X X
Ffldi“ht t”X X
10/28/2008
Few flooding “hot spots”X X
Responsiveness to customer
needs X X X
Responsiveness to Emergencies X X X
Good practices X X
“Look before you dig” (conflict
avoidance underground) X
Resource sharing X
16
Public Works
Customer FocusVerifying Customer Satisfaction
How do we know we are doing a good job?
Sample Utilities’ Survey Questions
1 a. Reliable sewer service is important.
b. I am satisfied with Kent’s sewer service.
10/28/2008
2 a. Flood-free storm drainage is important.
b. I am satisfied with Kent’s storm drainage.
3 If you have contacted the City of Kent about a sewer problem, you were
satisfied with the timeliness of the resolution.
4 If you have contacted the City of Kent about a storm flooding problem,
you were satisfied with the timeliness of the resolution.
Questions are rated Strongly Disagree, Disagree, No Opinion, Agree, Strongly Agree
17
Public Works
Focus on the Customer
Vegetation Management
Bill Thomas, Street Superintendent
Scott Schroeder, Vegetation Management
Field Supervisor
24
7
Public Works
Customer FocusVegetation Management
10/28/2008 19
Public Works
Customer FocusCustomer Focus - Vegetation
City Strategic Goal
Provide Effective and
Efficient Services to
the Community
City Strategic Goal
Enhance the Sense of
Community
Public Works
Strategic Goal
Performance
Excellence & Safe
Community
Our Product - Infrastructure
10/28/2008
Roadways Maintained for Visibility, Native Beauty
and Safety
Our Customers
• Citizens who live and work in Kent
• Elected officials
• Other city departments
20
Public Works
Customer FocusCustomer Expectations
Customer Expectations of Vegetation Management
Citizens and
Businesses
Elected Officials Other City
Departments
Visibility-safe
Roadways
xx x
City Beautification via
Plantings
xx x
Tree Maintenance x x x
10/28/2008
Tree Maintenance x x x
Native Plant
Enhancement
x
Noxious Weed
Control
x x x
Responsiveness to
Emergencies
xxx
West Nile Virus
Monitoring
xxx
Public Outreach &
Education
xxx
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8
Public Works
Customer FocusVerifying Customer Satisfaction
How do we know we are doing a good job?
Sample Vegetation Survey Questions
1. a. Visibility on roadways is important.
b. I am satisfied with driving visibility (roadsides, school zones, corners,
road signs, and guard rails).
2. a. An attractive and inviting city is important to me.
10/28/2008
b. Kent’s entrances and exits are attractive (plantings and
landscaping).
3. a. Maintaining sensitive wetland areas in Kent is important to me.
b. I am satisfied with how well Kent maintains wetland-sensitive areas.
4. If you have contacted the City of Kent with tree concerns, how satisfied
were you with the timeliness of the response and resolution?
Questions are rated Strongly Disagree, Disagree, No Opinion, Agree,
Strongly Agree
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Public Works
Focus on the Customer
Warehouse Services
Don Millet, Operations Manager
Steve Craigue, Warehouse Supervisor
Public Works
Customer FocusCustomer Focus - Warehouse
City Strategic Goal
Provide Effective and
Efficient Services to
the Community
City Strategic Goal
Enhance the Sense of
Community
Public Works
Strategic Goal
Performance
Excellence
Our Product – Customer Service
10/28/2008
Readily available inventory, materials, & motor pool
vehicles for warehouse customers
Our Customers
• Citizens who live and work in Kent
• Elected officials
• Other city departments
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9
Public Works
Customer FocusCustomer Expectations
Customer Expectations of Warehouse Services
Expectation
Citizens and
Businesses
Elected Officials and
Action Committees
Other City
Departments
Purchase order, work order
processing X
Inventory on hand X
Motor pool vehicles
10/28/2008
Motor pool vehicles
available X
Small equipment
maintained and available X
Yard stockpiles maintained X
Hydrant meters available
for rental X
Performance excellence X X X
Responsiveness to
customer needs XX X
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Public Works
Customer FocusVerifying Customer Satisfaction
How do we know we are doing a good job?
Sample Warehouse Survey Questions
1) The Warehouse has supplied you with the materials requested, by
required dates.
2)The Warehouse has supplied reserved motor pool vehicles and
10/28/2008
2)The Warehouse has supplied reserved motor pool vehicles and
equipment as scheduled.
3) The inventory stock levels have met your work plan goals.
4) The cleanliness of the motor pool vehicles has met your expectations.
5) You have been treated with tact, patience and courtesy with your visits
to the Warehouse.
Questions are rated Strongly Disagree, Disagree, No Opinion, Agree, Strongly Agree
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Public Works
Focus on the Customer
Water Infrastructure
Brad Lake, Superintendent
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10
Public Works
Customer FocusWater Infrastructure
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Public Works
Customer FocusCustomer Focus
City Strategic Goal
Provide Effective and
Efficient Services to
the Community
City Strategic Goal
Enhance the Sense of
Community
Public Works
Strategic Goal
Performance
Excellence
Our Product - Infrastructure
10/28/2008
Safe, reliable, adequate water
Our Customers
• Citizens who live and work in Kent
• Elected officials
• Other city departments
• Developers
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Public Works
Customer FocusCustomer Expectations - Water
Customer Expectations of Water Infrastructure
Expectation
Citizens and
Businesses
Elected
Officials
Other City
Departments Developers
Quality water X X
Safe water X X X
Adequate water X X X
10/28/2008
q
Reliable water X X X
Responsiveness to
Emergencies XXXX
Customer service X X X X
Future planning XXXX
Cost effective operations X X X
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Public Works
Customer FocusVerifying Customer Satisfaction
How do we know we are doing a good job?
Sample Water Survey Questions
1. a. Quality of water is important to me.
b. I am satisfied with Kent water’s taste, color and odor.
2. a. Reliable water delivery is important to me.
10/28/2008
b. I am satisfied with Kent’s water availability.
3. a. Adequate water is important to me.
b. I am satisfied with Kent’s water pressure & volume.
4. If you contacted the City of Kent about a water problem,
how satisfied are you with the timeliness of the
resolution?
Questions are rated: Strongly Disagree, Disagree, No Opinion, Agree, Strongly Agree
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Questions?
Larry Blanchard, Public Works Director
Don Millett, PW Operations Manager
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