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HomeMy WebLinkAboutFRA2019-001 - Other - Upcoming Programming Changes - 11/26/24 We're changing some prices. Here's what we'd like you to know• Price changes effective December 18, 2024 Hi Kate, We know you depend on Xfinity to connect you to what you love,which is why we have built a next-generation network that adapts to your life's demands. For years,we've made strategic investments to fund the nation's largest network upgrades and ensure we're meeting our customers'current and future needs.We're constantly innovating to make our network smarter, faster, and more reliable, and sometimes,that requires updating our prices. You'll see new pricing reflected on your billing statement on or after December 18,2024. Please find the details of these pricing updates on the Important Information notice(enclosed)and/or the Additional Information section of your bill. If you would like to explore our other packages that might better fit your needs,we're here to help. Please chat with us at xfinity.com/xfinityassistant. A simpler way to understand your video costs We're making some changes to the format of our bills. Beginning on December 10, 2024,the video package on your monthly bill will show the combined price for your video service and any programming-related fees, such as Broadcast TV and/or Regional Sports Fees, if applicable.This way, you'll see the total cost of your video services all in one place.We will continue to itemize certain fees so that you can also see a breakdown of those costs.We have included an easy year-over-year comparison in this new format of our current pricing and upcoming changes. Continued perks Connecting you to what matters most-your friends,family, shows,and passions-is what we're all about, and we'll keep doing just that while also bringing you these perks(and a lot more),just for being a customer: • Free movies, shows, and entertainment every week.That includes unlocked content from premium providers. • Enjoy live streaming channels,free with Xfinity Internet. From action to comedy to reality and more-there's something for everyone. • Special offers and experiences through Xfinity Rewards to show our appreciation for you. Everyone is eligible,just sign up at xfinity.com/rewards. If you have questions about these changes, please visit xfinity.com/billchanges to read our Frequently Asked Questions or chat with us at xfinity.com/xfinityassistant. Thanks again for being with Xfinity. If you currently have a promotional offer or minimum term contract with your services, those prices will stay the some throughout your promotional period or contract term. Equipment charges, charges for additional features, taxes,and other fees(including the Regional Sports Network Fee and Broadcast TV Fee), however, may change during your promotional period or contract term. When your promotion or contract term ends, your bill will reflect the then current standard package prices.Additionally, this notice is based on your subscription and services as of your current billing statement.Any changes made to your services after this bill date are not reflected.