HomeMy WebLinkAboutCAG2024-370 - Extension - #2 Extension - Qless, Inc - 1/20/22 FOR CITY OF KENT OFFICIAL USE ONLY
Sup/Mgr:
Agreement Routing Form Dir Asst:
• For Approvals,Signatures and Records Management Dir/Dep:
KE N T This form combines&replaces the Request for Mayor's Signature and Contract Cover (Optional)
WASHINGTON Sheet forms.
Originator: Department:
Ikhra Mohamed IT
Date Sent: Date Required:
> 08/01/2024 08/01/2024
CL Director or Designee to Sign. Date of Council Approval:
Q N/A
Budget Account Number: Grant?[:]YesZNo
52001770.64260.1800
Budget?R]Yes:No Type: N/A
Vendor Name: Category:
QLess, Inc Contract
Vendor Number: Sub-Category:
= 2228164 Extension
0
Project Name: QLess Subscription Renewal
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`o Pro)ectDeta'ls: Renewal of QLess subscription, at a cost of $13,212.00, including
= any applicable Washington State Use Tax.
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Agreement Amount: $13 212.00 Basis for Selection of Contractor: Direct Negotiation
GJ
`Memo to Mayor must be attached
i Start Date: 01/20/2022 Termination Date: 01/19/2023
Q Local Business?F_1YesP'1No* If meets req uiremen ts per KCC 3.70.100,please complete"Vendor Purchase-Local Exceptions'form on Cityspace.
Business License Verification:Yes:ln-Process:Exempt(KCC 5.01.045)
Notice required prior to disclosure? Contract Number:
F1Yes�✓ No CAG2024-370
Comments:
<<Renewal already authorized by IT-Director, no signature required.>>
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Date Routed to the City Clerk's Office: 8/1/24 Interlocal Agreement has been uploaded to website:
adccW22313_1_20 Visit Documents.KentWA.gov to obtain copies of all agreements
rev.20210513
0 LESS
4&404040
Company Address 150 S Los Robles Ave.
Pasadena,CA 91101
US
General Information
Quote Name City of Kent 2022 Renewal 12 Months Created Date 1/20/2022
Quote Number 00004601 Expiration Date 1/31/2022
Phone (800)405-4637
Email kristen.becker@gless.com
Customer Contact Information
Contact Name Mike Carrington AP Contact Name ITA
Phone (253)856-5454 AP Contact Phone 253-856-5454
Email mcarrington@kentwa.gov Number
AP Contact Email ITA@kentwa.gov
Address
Address Information
Ship To Name City of Kent,WA Bill To Name City of Kent,WA
Terms
Term of Contract 1 Year Payment Term N 30
Billing Terms Annual Purchase Order
Required
Quote Line Items
Product Product Description Sales Quantity Subtotal Total Price
Price
2-way SMS Interactive Queuing
QLess iOS and Andriod Apps:Customer Facing Interface
Home Kiosk:User Web Join
On-site Kiosk:Customer Facing Interface
On-site Monitor:Customer Facing Display
Customer Engagement Center(CEC):Staff User Interface
Command Center(Account Configuration Tool):Staff Interface
QLess Historical Reports&Analytics
Ticket Printing Enabled(Requires Ticket Printer)
2-way SMS Basic QLess Support Level
Interactive Queuing $12,000.00 1.00 $12,000.00 $12,000.00
Package
Configuration Per Location:
Queues per location: 1-10
Transaction Types/Service Results: 1-12 Per Queue
Service Results:30 Per Queue
Custom Fields:Unlimited
Client Branding within Customer Facing Kiosk and Monitor: Basic
Client Logo
CSS: No special design requirements for Kiosk or Monitor or CSS
Style Sheet is provided by the customer.
Click on this link to learn more about Flex Appointments:
hftps://www.qless.com/features/flexappointments/
Basic Flex Appointment Set-up:
0 LESS
4&404040
Company Address 150 S Los Robles Ave.
Pasadena,CA 91101
US
Flex Appointments Up to 5:#of Resources(Ex:Agent 1,Counselor, Dr.Jones) $0.00 1.00 $0.00 $0.00
Up to 5:Transaction Types(Ex:graduation check,immunization,
permit application)
Up to 5: Resource Types(Ex:Advisor,Agent, Representative)
This is a real-time analytics tool providing key performance statistics,
Live Dashboard $0.00 1.00 $0.00 $0.00
throughout the day,across the organization using QLess.
Totals&Payment
Subtotal $12,000.00
Discount 0.00%
Grand Total $12,000.00
Sales Tax Total $0.00
Grand Total New $12,000.00
QLess Support Options&Miscellaneous Notes
Miscellaneous
Notes Permit Center: 220 Fourth Avenue S.
BASIC SUPPORT-Included at no charge
Kent, WA 98032
•Access to Knowledge Base
• Phone and Email Support Mr. Matthew Gilbert
PREMIUM SUPPORT-20%OF ANNUAL LICENSE FEES ($3,000
Minimum) Departments: Economic and
•20%of Annual Licensing($3,000 Minimum) Community Development
•Access to Knowledge Base
• SLA with faster resolution time Divisions: Economic& Community
• Online, Phone with Zendesk Talk and Email Support
Development Administration
Renewal period: 1/20/2022 to
1/19/2023 to align with receipt of
admin logins.
Terms and Conditions
TERMS&CONDITIONS:
1. The customer agrees to allow QLess to promote that you are a customer of QLess.
2. The customer is responsible for providing electricity, Internet access,a computer,and a QLess-supported browser at each point of
service.
3. Payable upon receipt
4. The launch is defined as the Delivery of the standard QLess solution along with the admin login.
5. In the QLess iOS and Android Apps,customers have to be provided the ability to request priority and trade places with another
customer
6. To avoid interruption of service,the contract will auto-renew for successive terms(1-time fees excluded)until canceled in writing at
least 90 days in advance of the end of the then-current term.
7. Rates above include account setup, initial configuration&training.
8. This Service Order outlines the project and all the deliverables by QLess. It supersedes all prior agreements or discussions with the
company.
9. Unless otherwise noted,client subscription will begin upon receipt of the Engineering welcome letter and when admin access is
granted or continued.This shall also constitute the renewal date upon completion of the subscription term. In exceptional instances
where renewal invoicing is delayed while services are still active,any lapsed invoicing periods will be retroactively applied,and the
renewal date will remain as aforementioned.
10. This contract is subject to QLess Terms and Conditions that can be found at https://www.gless.com/terms/
0 LESS
4&404040
Company Address 150 S Los Robles Ave.
Pasadena,CA 91101
us
Customer and QLess Signature
Account Name City of Kent,WA Prepared By Kristen Becker
Name Mike Carrington Title Client Success nager
Title Direct information Technology Signature
Signature 1
Date
Date 01/20/2022