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HomeMy WebLinkAboutCAG2024-370 - Extension - #2 Extension - Qless, Inc - 1/20/22 FOR CITY OF KENT OFFICIAL USE ONLY Sup/Mgr: Agreement Routing Form Dir Asst: • For Approvals,Signatures and Records Management Dir/Dep: KE N T This form combines&replaces the Request for Mayor's Signature and Contract Cover (Optional) WASHINGTON Sheet forms. Originator: Department: Ikhra Mohamed IT Date Sent: Date Required: > 08/01/2024 08/01/2024 CL Director or Designee to Sign. Date of Council Approval: Q N/A Budget Account Number: Grant?[:]YesZNo 52001770.64260.1800 Budget?R]Yes:No Type: N/A Vendor Name: Category: QLess, Inc Contract Vendor Number: Sub-Category: = 2228164 Extension 0 Project Name: QLess Subscription Renewal E `o Pro)ectDeta'ls: Renewal of QLess subscription, at a cost of $13,212.00, including = any applicable Washington State Use Tax. c a� Agreement Amount: $13 212.00 Basis for Selection of Contractor: Direct Negotiation GJ `Memo to Mayor must be attached i Start Date: 01/20/2022 Termination Date: 01/19/2023 Q Local Business?F_1YesP'1No* If meets req uiremen ts per KCC 3.70.100,please complete"Vendor Purchase-Local Exceptions'form on Cityspace. Business License Verification:Yes:ln-Process:Exempt(KCC 5.01.045) Notice required prior to disclosure? Contract Number: F1Yes�✓ No CAG2024-370 Comments: <<Renewal already authorized by IT-Director, no signature required.>> _ 0 a) H •� i N 3 f0 C V1 Date Routed to the City Clerk's Office: 8/1/24 Interlocal Agreement has been uploaded to website: adccW22313_1_20 Visit Documents.KentWA.gov to obtain copies of all agreements rev.20210513 0 LESS 4&404040 Company Address 150 S Los Robles Ave. Pasadena,CA 91101 US General Information Quote Name City of Kent 2022 Renewal 12 Months Created Date 1/20/2022 Quote Number 00004601 Expiration Date 1/31/2022 Phone (800)405-4637 Email kristen.becker@gless.com Customer Contact Information Contact Name Mike Carrington AP Contact Name ITA Phone (253)856-5454 AP Contact Phone 253-856-5454 Email mcarrington@kentwa.gov Number AP Contact Email ITA@kentwa.gov Address Address Information Ship To Name City of Kent,WA Bill To Name City of Kent,WA Terms Term of Contract 1 Year Payment Term N 30 Billing Terms Annual Purchase Order Required Quote Line Items Product Product Description Sales Quantity Subtotal Total Price Price 2-way SMS Interactive Queuing QLess iOS and Andriod Apps:Customer Facing Interface Home Kiosk:User Web Join On-site Kiosk:Customer Facing Interface On-site Monitor:Customer Facing Display Customer Engagement Center(CEC):Staff User Interface Command Center(Account Configuration Tool):Staff Interface QLess Historical Reports&Analytics Ticket Printing Enabled(Requires Ticket Printer) 2-way SMS Basic QLess Support Level Interactive Queuing $12,000.00 1.00 $12,000.00 $12,000.00 Package Configuration Per Location: Queues per location: 1-10 Transaction Types/Service Results: 1-12 Per Queue Service Results:30 Per Queue Custom Fields:Unlimited Client Branding within Customer Facing Kiosk and Monitor: Basic Client Logo CSS: No special design requirements for Kiosk or Monitor or CSS Style Sheet is provided by the customer. Click on this link to learn more about Flex Appointments: hftps://www.qless.com/features/flexappointments/ Basic Flex Appointment Set-up: 0 LESS 4&404040 Company Address 150 S Los Robles Ave. Pasadena,CA 91101 US Flex Appointments Up to 5:#of Resources(Ex:Agent 1,Counselor, Dr.Jones) $0.00 1.00 $0.00 $0.00 Up to 5:Transaction Types(Ex:graduation check,immunization, permit application) Up to 5: Resource Types(Ex:Advisor,Agent, Representative) This is a real-time analytics tool providing key performance statistics, Live Dashboard $0.00 1.00 $0.00 $0.00 throughout the day,across the organization using QLess. Totals&Payment Subtotal $12,000.00 Discount 0.00% Grand Total $12,000.00 Sales Tax Total $0.00 Grand Total New $12,000.00 QLess Support Options&Miscellaneous Notes Miscellaneous Notes Permit Center: 220 Fourth Avenue S. BASIC SUPPORT-Included at no charge Kent, WA 98032 •Access to Knowledge Base • Phone and Email Support Mr. Matthew Gilbert PREMIUM SUPPORT-20%OF ANNUAL LICENSE FEES ($3,000 Minimum) Departments: Economic and •20%of Annual Licensing($3,000 Minimum) Community Development •Access to Knowledge Base • SLA with faster resolution time Divisions: Economic& Community • Online, Phone with Zendesk Talk and Email Support Development Administration Renewal period: 1/20/2022 to 1/19/2023 to align with receipt of admin logins. Terms and Conditions TERMS&CONDITIONS: 1. The customer agrees to allow QLess to promote that you are a customer of QLess. 2. The customer is responsible for providing electricity, Internet access,a computer,and a QLess-supported browser at each point of service. 3. Payable upon receipt 4. The launch is defined as the Delivery of the standard QLess solution along with the admin login. 5. In the QLess iOS and Android Apps,customers have to be provided the ability to request priority and trade places with another customer 6. To avoid interruption of service,the contract will auto-renew for successive terms(1-time fees excluded)until canceled in writing at least 90 days in advance of the end of the then-current term. 7. Rates above include account setup, initial configuration&training. 8. This Service Order outlines the project and all the deliverables by QLess. It supersedes all prior agreements or discussions with the company. 9. Unless otherwise noted,client subscription will begin upon receipt of the Engineering welcome letter and when admin access is granted or continued.This shall also constitute the renewal date upon completion of the subscription term. In exceptional instances where renewal invoicing is delayed while services are still active,any lapsed invoicing periods will be retroactively applied,and the renewal date will remain as aforementioned. 10. This contract is subject to QLess Terms and Conditions that can be found at https://www.gless.com/terms/ 0 LESS 4&404040 Company Address 150 S Los Robles Ave. Pasadena,CA 91101 us Customer and QLess Signature Account Name City of Kent,WA Prepared By Kristen Becker Name Mike Carrington Title Client Success nager Title Direct information Technology Signature Signature 1 Date Date 01/20/2022