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Home My WebLink AboutCAG2024-370 - Original - QLess, Inc - QLess Subscription - 1/20/20 FOR CITY OF KENT OFFICIAL USE ONLY Sup/Mgr: Agreement Routing Form Dir Asst: • For Approvals,Signatures and Records Management Dir/Dep: KE N T This form combines&replaces the Request for Mayor's Signature and Contract Cover (Optional) WASHINGTON Sheet forms. Originator: Department: Ikhra Mohamed IT Date Sent: Date Required: > 08/01/2024 08/01/2024 CL Director or Designee to Sign. Date of Council Approval: Q N/A Budget Account Number: Grant?[:]YesZNo 10004400.64160.6400 Budget?R]Yes:No Type: N/A Vendor Name: Category: QLess, Inc Contract Vendor Number: Sub-Category: = 2228164 Original 0 Project Name: QLess Subscription E 1. Project Details:Initial procurement of QLess subscription + hardware installation, at a cost = of $21,489.00, including any applicable Washington State Sales Tax. c Agreement Amount: $21 489.00 Basis for Selection of Contractor: Direct Negotiation GJ `Memo to Mayor must be attached i Start Date: 01/20/2020 Termination Date: 01/19/2021 Q Local Business?F_1YesP'1No* If meets req uiremen ts per KCC 3.70.100,please complete"Vendor Purchase-Local Exceptions'form on Cityspace. Business License Verification:Yes:ln-Process:Exempt(KCC 5.01.045) Notice required prior to disclosure? Contract Number: F1Yes�✓ No CAG2024-370 Comments: <<Purchase already authorized by ECD Deputy Director, no signature required.» 3 cc a� H •� i N 3 f0 C V1 Date Routed to the City Clerk's Office: 8/1/24 Interlocal Agreement has been uploaded to website: adccW22313_1_20 Visit Documents.KentWA.gov to obtain copies of all agreements rev.20210513 0LESS 41D 4W Company Address 150 S Los Robles Ave. Pasadena,CA 91101 US General Information Quote Name City of Kent,WA-Economic and Community Created Date 11/5/2019 Dev. Expiration Date 12/31/2019 Quote Number 00001803 Account Owner Zach Zipay Email zach.zipay@gless.com Customer Contact Information Contact Name Matt Gilbert AP Contact Name Mr.Matt Gilbert Email mgilbert@kentwa.gov AP Contact Phone 253-856-5454 Number AP Contact Email mgilbert@kentwa.gov Address Address Information Ship To Name City of Kent,WA Bill To Name City of Kent,WA Ship To 220 Fourth Ave.S. Bill To 220 Fourth Ave.S Kent,WA 98032 Kent,WA 98032 United States United States Terms Term of Contract 1 Year Payment Term N 30 Billing Terms Annual Pre-Pay No Set up and Training Invoiced upon completion Hardware Pay upon delivery Subscription Fees Subscription starts upon receipt of admin login Quote Line Items ProductSales . . Total Price Price Initial Kick-Off Call Questionnaire Review Build and QA of environment Account Set-Up and Virtual Welcome Letter with login information for kiosk,monitor, Training CEC/QM,Reports $2,500.00 1.00 $2,500.00 $2,500.00 Training-Foundations and Admin Classes Up to one call for questions,answers during set up Includes 2 training sessions Each additional session is$500 Freestanding Kiosk:steel construction with powder coated paint with a 5 color selection,22-inch monitor The Austin Freestanding Kiosk Intel Compute Stick Core m3 with 4gb Ram and 64GB storage $3,500.00 1.00 $3,500.00 $3,500.00 with Linux Mint and Citizen Printer(standard 80mm paper roll) Includes a 1-year warranty Virtual queuing(printed tickets optional) Analytics/Reporting Kiosk,Monitor,QManager Software Components OLESS ..•illlo Company Address 150 S Los Robles Ave Pasadena,CA 91101 US Support&Command Center(includes Configuration tool for managers) Two-way SMS Text Notifications Government-Interactive/ Customers can ask for more time,ask for updates,and leave Remote Mobile Queueing the queue $1,000.00 12.00 $12,000.00 $12,000.00 Package Remote Kiosk(links to your website so customers can get in line from home/work) iOS&Android Apps Concierge App for iPad(used by Greeter or Managers) Access to API's Flex-Appointments Dashboard Basic Support&Maintenance Access to Knowledge Base pp Online,Phone with Zendesk talk and Email Support $0.00 1.00 $0.00 $0.00 Totals&Payment Subtotal $18,000.00 Shipping and $0.00 Handling Discount 0.00% Grand Total $18,000.00 Sales Tax Total $1,800.00 Grand Total New $19,800.00 QLess Support Options&Miscellaneous Notes Multiple Location Discount Permit Center- BASIC SUPPORT-Included at no charge 220 Fourth Ave.S. Kent,WA 98032 •Access to Knowledge Base • Phone and Email Support Miscellaneous PREMIUM SUPPORT-20%OF ANNUAL LICENSE FEES ($3,000 Notes Gilbert, Matthew Mr. Minimum) Departments:Economic&Community •20%of Annual Licensing($3,000 Minimum) Dev •Access to Knowledge Base • Divisions:Econ&Com Dev •SLA with faster resolution time Administration • Online, Phone with Zendesk Talk and Email Support • Title:ECD Deputy Director • Phone:253-856-5454 Terms and Conditions TERMS&CONDITIONS: 1. Customer agrees to allow QLess to promote that you are a customer of QLess. 2. The customer is responsible for providing electricity, Internet access,a computer and a QLess-supported browser at each point of service. 3. Payable upon receipt 0LESS -4111b 40 Company Address 150 S Los Robles Ave. Pasadena,CA 91101 US 4. The launch is defined as: Delivery of the standard QLess solution along with admin login. 5. QLess staff-facing interfaces require Adobe Flash(available for free for most popular computing platforms-check with your QLess rep for details). 6. In the QLess iOS and Android Apps,customers have to be provided the ability to request priority and trade places with another customer 7. To avoid interruption of service,the contract will auto-renew for successive terms(1-time fees excluded)until canceled in writing at least 90 days in advance of the end of the then-current term. 8. Rates above include account setup, initial configuration&training. 9. This Service Order outlines the project and all the deliverables by QLess. It supersedes all prior agreements or discussions with the company. 10. Unless otherwise noted,client subscription will begin upon receipt of Engineering welcome letter and when admin access is granted or continued.This shall also constitute the renewal date upon completion of the subscription term. In exceptional instances where renewal invoicing are delayed while services are still active,any lapsed invoicing periods will be retroactively applied,and the renewal date will remain as aforementioned. 11. This contract is subject to QLess Terms and Conditions that can be found at https,/hVww.gless_comi.tefms/ i Customer and QLess Signature Account Name City of Kent,WA Prepared By Zach Zipay Name Mat a Title Sales Director,Government Sales Signature Signature q L Date I Date 11/5/2019 QLESS INC [.��1 D °�'L�� '�G� 150 South Los Robles Avenue, Suite 900 LESS Pasedena, CA 91101 US 6264052305 SCANNED billing@gless.com JAN 3 0 2020 BILL TO , Matt Gilbert � /�' City of Kent, WA FINANCE A 220 4th Ave S Kent, WA 98391 � Austin Freestanding Kiosk: steel construction with 1 3,500.00 3,500.00 r� powder coated paint including a 5 color selection 22 inch monitor Intel compute stick core m3 with 4gb Ram and 64GB storage with Linux, Minto and Citizen Printer(standard 80mm paper roll) Includes 1 year warranty Virtual queuing (printed tickets optional) 12 1,000.00 12,000.00 .ram Analytics/Reporting Kiosk, Monitor, QManager Software Components 3 Support&Command Center(includes Configuration tool for managers) Two-way SMS Text Notifications Customers can ask for more time, ask for updates, and leave the queue Remote Kiosk(links to your website so customers can get in line from home/work) iOS &Android Apps Concierge App for iPad (used by Greeter or Managers) Access to API's Flex-Appointments Dashboard Access to knowledge Base Online, Phone with Zendesk talk and Email support Set up &training to be billed upon completion Departments:Economic& Community Dev 4 I , I I I � II I I' , i I I I I I II I� I II III I ; i j Ill , I I1 ;I II I I I d ' I II I II I � I 1 I i I I i j I I i i I I i i I II i I� I I , II I i I i I I III i I II ; I i a I j I Ii i • I I I I III I j i j II i� II I I I I I , ' I i I 'I �I 1 I , I it I I I I I I I i I , I I I ' f I 11 IlI I I ] I III , I k I I 'I I III I I I i II I t I I I I I I. I 9 I 11 I I I i i n E i I I I I F I � I I I I , I I r I I I i � I I f .I I I I I I I I „ , I II I 3 I I I i I I I , uil ' QLESS 1NC �twOLESS- Pasedena, 150 South Los Robles Avenue, Suite 900 CA 91101 US C=7 6264052305 billing@gless.com SCANNED BILL TO JAN 3 0 2020 Matt Gilbert City of Kent, WA FINANCE A P 220 4th Ave S '" z Kent, WA 98391 M-101-161 -mmv One location or lobby hardware installation. 1 1,500.00 1,500.00 One full day (8 hours) of work. Includes travel & accommodation to lower 48 states in the USA. , '012-- "'MEl QLESS INC OLESS 150 South Los Robles Avenue, Suite 900 Pasedena, CA 91101 US �® 6264052305 SCANNED billing@qless.com FEB 2 6 2020 BILL TO Matt Gilbert FINANCE — Af P - il City of Kent, WA 220 4th Ave S Kent, WA 98391 Initial Kick-Off Call 1 2,500.00 2,500.00 Questionnaire Review Build and QA of environment Welcome Letter with login information for kiosk, monitor, CEC/QM, Reports Training- Foundations and Admin Classes Up to one call for questions, answers during set up Includes 2 training sessions Each additional session is$500 One time fee for Set up and Training