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CAG2021-091 - Extension - Cerium Networks, Inc. - Teams Calling Deployment - 06/17/2024
FOR CITY OF KENT OFFICIAL USE ONLY Sup/Mgr: Agreement Routing Form Dir Asst: • For Approvals,Signatures and Records Management Dir/Dep: KE N T This form combines&replaces the Request for Mayor's Signature and Contract Cover (Optional) WASHINGTON Sheet forms. Originator: Department: Ikhra Mohamed IT Date Sent: Date Required: > 06/17/2024 06/21/2024 CL Director or Designee to Sign. Date of Council Approval: Q 05/18/2021 Budget Account Number: Grant?zYes:No Multiple Budget? Yes:No Type: N/A Vendor Name: Category: Cerium Networks, Inc. Contract Vendor Number: Sub-Category: = 2426751 Extension 0 a Project Name: Teams Calling Deployment E i Project Details:Procurement of Teams Calling Deployment project, at a cost of$82,842.18, including any applicable Washington State Use Tax, under Director's signature authority per Council approval. Purchase under Council approved cooperative agreement Synnex 01-97 (CAG2021-091) expires 07/31/2024. a+ C GJ Agreement Amount: $82 842,18 Basis for Selection of Contractor: Cooperative Purchase GJ *Memo to Mayor must be attached 3- Start Date: Upon Director's Sign. Termination Date: 1yr from signature Im Q Local Business?F--]YesFv(-]No* If meets req uiremen ts per KCC 3.70.100,please complete"Vendor Purchase-Local Exceptions'form on Cityspace Business License Verification:Yes:ln-Process:Exempt(KCC 5.01.045) Notice required prior to disclosure? Contract Number: F]Yes7No CAG2021-091 Comments: <<Signature on attached SOW pg. 18/21 AND quote pg. 21/21>> 3 3 0 Tara Duckworth on behalf of Mike Carrington cc N y > i Date: <<Date on attached SOW pg. 18/21 AND quote pg. 21/21>> c in Date Routed to the City Clerk's Office: Interlocal Agreement has been uploaded to website: ,c«w»373__,0 Visit Documents.KentWA.gov to obtain copies of all agreements rev.20210513 DocuSign Envelope ID:33EABC5E-F463-4FFC-BCF3-7DB5E361AFFF 7 ceriUM networks° (6 Statement of W City of Kent, WA Teams Voice Citywide Deployment 0 K NT WASH I N T O N DocuSign Envelope ID:33EABC5E-F463-4FFC-BCF3-7DB5E361AFFF Prepared for: City of Kent,WA 6/12/2024 Project:Teams Voice Citywide Deployment 'ID: 00059950 Quote •- '• 1 •11 Click or tap here to enter text. Implementation Services Statement of Work (SOW) for City of Kent, WA Date: Services Performed By: Services Performed For: 5/29/2024 Cerium Networks, Inc. City of Kent, WA 14240 Interurban Avenue South 220 Fourth Ave. S Suite 170 Kent, WA 98032 Tukwila,WA 98168 Cerium Quote Number: Cerium Account Executive: Client Contact: CERQ101900 Jeff Fortney James Endicott (425)527-6819 (253) 856-462 Project ID Number (PID): 00059950 CERIUM NETWORKS 2 This Statement of Work(SOW)contains confidential information provided by Cerium Networks and is intended solely for the listed recipient. The recipient agrees to maintain this information in confidence and will not reproduce or otherwise disclose this information to anyone outside the group directly responsible for evaluation of this document. DocuSign Envelope ID:33EABC5E-F463-4FFC-BCF3-7DB5E361AFFF Prepared for: City of Kent,WA 6/12/2024 Project:Teams Voice Citywide Deployment 'ID: 00059950 Quote •- '• 1 •11 Click or tap here to enter text. Table of Contents 1.0 Introduction......................................................................................................................................5 1.1 Modifications................................................................................................................................5 1.2 Contract Return Date....................................................................................................................5 2.0 Scope.................................................................................................................................................5 2.1 Solution.........................................................................................................................................5 2.1.1 Overview...................................................................................................................................6 2.1.2 Current Client Environment/Communication Challenges ........................................................6 2.1.3 Proposed Solution.....................................................................................................................7 2.1.4 Solution Diagram.......................................................................................................................8 2.2 Locations.......................................................................................................................................8 2.3 Assumptions and Considerations..................................................................................................8 2.4 Exclusions......................................................................................................................................9 3.0 Cerium Services.................................................................................................................................9 3.1 Engineering Services.....................................................................................................................9 3.2 Adoption Services .........................................................................................................................9 3.2.1 End User Adoption Services......................................................................................................9 3.2.2 System Admin Adoption Services...........................................................................................10 4.0 Client Responsibilities.....................................................................................................................10 4.1 Client Responsibilities.................................................................................................................10 4.2 Client Environment Readiness....................................................................................................10 4.3 Client Point of Contact................................................................................................................10 5.0 Project Management......................................................................................................................11 5.1 Project Management—Agile ......................................................................................................11 5.1.1 Agile Overview........................................................................................................................11 5.1.2 Agile Roles and Responsibilities..............................................................................................11 5.1.3 Client Responsibilities for Project Management ....................................................................12 5.1.4 Project Kickoff.........................................................................................................................12 6.0 Engagement Standards...................................................................................................................13 CERIUM NETWORKS 3 This Statement of Work(SOW)contains confidential information provided by Cerium Networks and is intended solely for the listed recipient. The recipient agrees to maintain this information in confidence and will not reproduce or otherwise disclose this information to anyone outside the group directly responsible for evaluation of this document. DocuSign Envelope ID:33EABC5E-F463-4FFC-BCF3-7DB5E361AFFF Prepared for: City of Kent,WA 6/12/2024 Project:Teams Voice Citywide Deployment 'ID: 00059950 Quote •- '• 1 •11 Click or tap here to enter text. 6.1 Change Management..................................................................................................................13 6.2 Service Hours ..............................................................................................................................13 6.3 Travel and Living Expenses..........................................................................................................13 6.4 Rescheduling, Cancelling and Delay of Services.........................................................................14 6.5 Project Closure and Solution Acceptance...................................................................................14 6.6 Project Invoicing..........................................................................................................................15 7.0 Post-Implementation......................................................................................................................15 7.1 Warranty.....................................................................................................................................15 7.2 Cerium Support...........................................................................................................................15 7.2.1 Cerium Support Center...........................................................................................................15 7.2.2 Cerium Support Web Portal....................................................................................................16 7.3 Post-Project Support...................................................................... Error! Bookmark not defined. 8.0 Signature Authorization..................................................................................................................17 CERIUM NETWORKS 4 This Statement of Work(SOW)contains confidential information provided by Cerium Networks and is intended solely for the listed recipient. The recipient agrees to maintain this information in confidence and will not reproduce or otherwise disclose this information to anyone outside the group directly responsible for evaluation of this document. DocuSign Envelope ID:33EABC5E-F463-4FFC-BCF3-7DB5E361AFFF Prepared for: City of Kent,WA 6/12/2024 Project:Teams Voice Citywide Deployment 'ID: 00059950 Quote •- '• 1 •11 Click or tap here to enter text. 1.0 Introduction This Statement of Work(SOW) is an attachment to Order No. CERQ101900 ("Order") and is entered by and between Cerium Networks, (hereinafter referred to as Cerium) and City of Kent, WA(hereinafter referred to as Client).This SOW, when executed by both undersigned parties,together with the other documents, annexes or exhibits attached hereto or incorporated herein by reference, constitutes the complete contractual agreement between the undersigned parties with respect to the deliverables and/or services described herein. Cerium Networks is an authorized reseller with SYNNEX Corporation and an authorized reseller partner of the Synnex NCPA Contract 01-97.The goods and services on this statement of work will be ordered on the SYNNEX NCPA Contract 01-97 by the SYNNEX authorized dealer, Cerium Networks. 1.1 Modifications No verbal statements by Cerium or any other party shall constitute a modification of this SOW or representation that additional or different services will be performed. Services not written within this SOW are not assumed and will not be performed unless defined within this document. See Section— Engagement Standards—Change Management for more details. In the event of a conflict between the Order,this SOW and any other Attachments,the following order of precedence shall apply: i) Order, ii)this SOW, and then iii)the Attachments (if any). 1.2 Contract Return Date Cerium recognizes project completion timelines are important to Client. Project timelines will be established during project kick-off based on fully executed Contract Package return dates. A fully executed Contract Package must be received before any resources are assigned to the work identified in this SOW.The Contract Package includes the Cerium Sales Order, Client Purchase Order, Advance Payment, Signed SOW, and Signed Support Agreement (if applicable). This SOW will become invalid if not accepted within 60 days from the SOW date documented in the previous section. 2.1 Solution Cerium is pleased to propose a unified communications solution to assist the City of Kent with deploying Teams Voice services citywide. CERIUM NETWORKS 5 This Statement of Work(SOW)contains confidential information provided by Cerium Networks and is intended solely for the listed recipient. The recipient agrees to maintain this information in confidence and will not reproduce or otherwise disclose this information to anyone outside the group directly responsible for evaluation of this document. DocuSign Envelope ID:33EABC5E-F463-4FFC-BCF3-7DB5E361AFFF Prepared for: City of Kent,WA 6/12/2024 Project:Teams Voice Citywide Deployment 'ID: 00059950 Quote •- '• 1 •11 Click or tap here to enter text. 2.1.1 Overview After a successful pilot program, the city is ready to enable additional voice users on Teams Voice. Cerium will assist in the migration of up to 1100 users to Teams voice as well as add additional survivability to the current direct routing deployment by introducing an AudioCodes SBC deployed in Azure for disaster recovery to the PSTN and Teams survivability via a new AudioCodes Survivable Branch Appliance (SBA) installed at the city's main data center. Cerium engineering will begin with planning and discovery sessions to identify the additional user base, locations, dial plans, call queues, auto attendants as well as gather needed information to deploy the purposed SBA and Azure SBC with a change order. Out of these sessions working with the city's IT staff, Cerium will also assist in the development of cut plans and the migration strategy. Cerium will begin with the deployment of the AudioCodes infrastructure in Azure. Cerium Engineering will deploy the new SBC and make the necessary routing configurations to M365 and carrier. Cerium will then add additional far end user licensing to support direct device registration to all the SBCs in the environment. Direct device registration will be configured in a later engagement to support analog deployment and integration into Teams. Next, Cerium will configure the new SBA in the main data center to facilitate Teams survivability in the event of an M365 outage. Base configurations of SBA will utilize data from the planning sessions of this engagement. Additional configuration of SIP trunks off the SBCs will be configured as well to support the E911 deployment of the City's selected dynamic E9111service provider. Next Cerium will work in the Teams Admin Center(TAC)to configure additional dial plans to support the additional user base. We will work with a dynamic TN provider of your choosing,to establish service., Cerium will make E911 configurations in TAC to support their deployment. Cerium will then assist the city in the deployment of up to 50 auto attendants and 25 call queues. Cerium will then work to migrate up to 1100 users into Teams voice.This migration will be based on cut plan laid out during planning. Cerium will assist in cutting over up to 10 locations across the city and testing functionality to ensure call routing is working as configured and provide up to 4hrs of help desk support per location.The city has also chosen to utilize Microcall Call reporting software to capture alerts in the in calling environment and provide backend granular reporting. Microcall will assist in the deployment of the on-premise server and Cerium will assist in configuring the custom alerting based on the needs of the city. Finally, Cerium will provide admin to admin knowledge transfer on the newly deployed AudioCodes solutions and newly updated Teams Admin Center configurations and provide as built documentation. 2.1.2 Current Client Environment/Communication Challenges The following is a description of the Client's current environment: • Teams Voice Pilot Group • Office 365 Tenant • Multiple AudioCodes SBCs deployed (Sabey and Main DC) CERIUM NETWORKS 6 This Statement of Work(SOW)contains confidential information provided by Cerium Networks and is intended solely for the listed recipient. The recipient agrees to maintain this information in confidence and will not reproduce or otherwise disclose this information to anyone outside the group directly responsible for evaluation of this document. DocuSign Envelope ID:33EABC5E-F463-4FFC-BCF3-7DB5E361AFFF Prepared for: City of Kent,WA 6/12/2024 Project:Teams Voice Citywide Deployment 'ID: 00059950 Quote •- '• 1 •11 Click or tap here to enter text. 2.1.3 Proposed Solution The following is a description of the project design based on planning sessions completed by Cerium and Client: • Team Meetings and Voice Planning Session • AudioCodes Environment Discovery • AudioCodes SBA Gateway: Data Collection and Dial Plan Design (Purposed) • Teams Auto Attendant Discovery and Design Session • Teams Call Queue Discovery and Design Session • AudioCodes Virtual E-SBC Installation • AudioCodes E-SBC License Add-On and Configuration • SBC Direct Routing Configuration • AudioCodes SIP Integration with PSTN • AudioCodes SIP Trunk Configuration To 3rd Party • AudioCodes SBA Gateway Deployment • AudioCodes E-SBA License Add-On and Configuration • Office 365 Direct Routing Configuration • Teams Auto Attendant Configuration and Testing • Teams Call Queue Configuration and Testing • Teams E911 Configuration and Enablement • Teams User Migration, Enablement and Configuration (1100 Users) • Teams Voice Deployment- Dial Plan and Voice Configuration • Office 365 Phone System -System Cutover and Testing • Teams User Acceptance Test and First Day Helpdesk • Microcall Custom Alerting and Reporting Configuration • AudioCodes Knowledge Transfer • Documentation Services CERIUM NETWORKS 7 This Statement of Work(SOW)contains confidential information provided by Cerium Networks and is intended solely for the listed recipient. The recipient agrees to maintain this information in confidence and will not reproduce or otherwise disclose this information to anyone outside the group directly responsible for evaluation of this document. DocuSign Envelope ID:33EABC5E-F463-4FFC-BCF3-7DB5E361AFFF Prepared for: City of Kent,WA 6/12/2024 Project:Teams Voice Citywide Deployment 'ID: 00059950 Quote •- '• 1 •11 Click or tap here to enter text. 2.1.4 Solution Diagram The following diagram provides a high-level depiction of the project architecture based on planning sessions completed by Cerium and Client: PSTN KENT 1�L e AudioCodes Virtual AudioCodes M800B Kent DC Sabey DC AudioCodes M800B HAPair _SBA HA Pair Internet Local Area Network Local Area Network UCQ Office 365 Mitel PBX— E.d1- uc ' - Mitel PBX a EG Network � .„no.a roM,�,.. Ir �© 1111�I Ats MPtS I�i IIIIAa T1 ` qudiocotlesvirtual sac SIP/RTP ••••• Azure HTTP Database E911 —— WAN {//.� TITLE oaffice3n Teams Voice with Direct Routing and Survivable Branch aEv sEo 04�22�2024 oaawnev Kyle Brown ` �• •• Teams Voice City Wide of&e Bce v Appliance cerlumn�wnrk eonne��e�m�e�oM,rn„do�mer„o„ore P n� r tl„d��me�r„orrotl P o„eeo,edw,r��,rrneoe,m,,,,o��e�m�e�o,,,. 2.2 Locations All Cerium supplied hardware and software will be delivered to, and services will be performed at the following Client location(s): All work to be performed remotely. 2.3 Assumptions and Considerations The success of the project defined in this SOW is partially based on the assumptions and considerations outlined in this section. All changes to the outlined assumptions and considerations should be documented and agreed upon prior to the agreement of this SOW. Assumptions and considerations identified for this project include: • All tasks will be performed over a consecutive timeframe unless otherwise agreed to by all parties. • All required licenses will be purchased and provided by the customer prior to engagement. CERIUM NETWORKS 8 This Statement of Work(SOW)contains confidential information provided by Cerium Networks and is intended solely for the listed recipient. The recipient agrees to maintain this information in confidence and will not reproduce or otherwise disclose this information to anyone outside the group directly responsible for evaluation of this document. DocuSign Envelope ID:33EABC5E-F463-4FFC-BCF3-7DB5E361AFFF Prepared for: City of Kent,WA 6/12/2024 Project:Teams Voice Citywide Deployment 'ID: 00059950 Quote •- '• 1 •11 Click or tap here to enter text. • All work will be performed remotely. • Project timelines are only an estimate and are subject to change. • Cerium Networks will utilize Microsoft Best Practices for this project. • Cerium Networks will in "good faith" work within the customer's timeframe and schedule. However, during unforeseen events (death, illness, acts of nature, etc.), Cerium Networks reserves the right to reschedule as needed. • Cerium Networks is not responsible or held accountable for the "health" of the customer's hardware or network. If network or hardware "health" are deemed insufficient or problematic, all remote work will stop until issues are addressed. • Work requested outside the parameters of this document will be considered "out of scope" and a change order will be implemented. 2.4 Exclusions The following components of the proposed solution are out of scope and therefore will not be implemented as part of this SOW. Any functionality listed as an exclusion that is desired or required for this project should be addressed prior to agreement to this SOW. • Placement or installation of physical hardware i.e., phone placement and racking of physical appliances if applicable. Cerium Networks is responsible for providing only the Services described in this Statement of Work Agreement. Any additional services discussed or implied that are not defined explicitly by this SOW will be considered out of Scope. All services requested outside of this SOW as detailed above will require a "Change Order" before any services are performed. "Change Order" must be agreed upon by all parties and signed. 3.0 Cerium Services 3.1 Engineering Services Where included within Cerium Sales Order(CERQ101900), Engineering services will be rendered to address the tasks and objectives outlined and described within the "Scope" section (Section 2) of this document. 3.2 Adoption Services 3.2.1 End User Adoption Services End User Adoption Services are not in scope for this engagement. Please contact your Account Executive if you would like to discuss available Adoption Services. CERIUM NETWORKS 9 This Statement of Work(SOW)contains confidential information provided by Cerium Networks and is intended solely for the listed recipient. The recipient agrees to maintain this information in confidence and will not reproduce or otherwise disclose this information to anyone outside the group directly responsible for evaluation of this document. DocuSign Envelope ID:33EABC5E-F463-4FFC-BCF3-7DB5E361AFFF Prepared for: City of Kent,WA 6/12/2024 Project:Teams Voice Citywide Deployment 'ID: 00059950 Quote •- '• 1 •11 Click or tap here to enter text. 3.2.2 System Admin Adoption Services Have been addressed in the engineering services provided by the following: System Administration training is not in scope for this engagement. Please contact your Account Executive if you would like to discuss available Administration Adoption Services. • 2 hrs AudioCodes Knowledge Transfer • 4 hrs Documentation Services 4.0 Client Responsibilities Timely delivery of our services depends upon the prompt and effective completion of the responsibilities identified herein, among other things. Any delay in performance of Client responsibilities may result in additional charges and/or delays completing the project. 4.1 Client Responsibilities To ensure the success of this project, Client agrees to: • Participate in all aspects and phases of the project. 4.2 Client Environment Readiness Proper network and infrastructure planning are essential for ensuring timely completion of the Project. Client responsibilities for ensuring environment readiness include: • Ensuring all network requirements communicated by Cerium are met or exceeded. • Ensuring all hardware and software related to this engagement are at current or supported maintenance levels. Cerium anticipates a successful outcome for this project; however, despite our best efforts, occasionally we encounter unforeseen issues that are outside of our control within the Client's environment that impact the project. Cerium can support you and resolve issues on a time and material basis. 4.3 Client Point of Contact Prior to the project kickoff, Client will designate a Client Point of Contact to whom all communication relative to the project will be addressed. Client Point of Contact responsibilities include: • To serve as the interface between Cerium and all Client personnel participating in or affected by the project. • To work with Cerium Project Manager to manage project plans, schedules, etc. • To attend and actively participate in all mutually scheduled required project meetings. CERIUM NETWORKS 10 This Statement of Work(SOW)contains confidential information provided by Cerium Networks and is intended solely for the listed recipient. The recipient agrees to maintain this information in confidence and will not reproduce or otherwise disclose this information to anyone outside the group directly responsible for evaluation of this document. DocuSign Envelope ID:33EABC5E-F463-4FFC-BCF3-7DB5E361AFFF Prepared for: City of Kent,WA 6/12/2024 Project:Teams Voice Citywide Deployment 'ID: 00059950 Quote •- '• 1 •11 Click or tap here to enter text. • To assist Cerium Project Manager with scheduling and coordinating Client resources. • To coordinate Client vendors, subcontractors, and local exchange carrier interactions. • To provide Cerium with information or documentation required to complete the projects. • To provide access to the systems required to complete the project. • To help resolve or escalate issues encountered during the project. 5.0 Project Management 5.1 Project Management — Agile 5.1.1 Agile Overview Cerium Networks Software Development Practice is built on Agile/Scrum project management practices. Cerium will work with the Client to utilize Agile/Scrum project management methodology, ensuring tasks are completed on time and allow for frequent client evaluation and course corrections as the project nears the final stages. Agile/Scrum is an industry best practice, iterative methodology for managing implementation and customization projects. While Agile is considered an informal methodology, it is also a very effective methodology due to its flexibility, and one which works harmoniously with Cerium's collaborative culture. Agile teams are structurally different than traditional "waterfall"teams. Waterfall teams follow the structure of the organization and scheduling is often "top down," meaning that management sets the pace and schedule. In agile development,the team is self-organizing. It sets its own schedule based on priorities from the product owner and the available capacity of the team. 5.1.2 Agile Roles and Responsibilities Project leadership, under agile methodology, are development managers and scrum masters. These two roles bridge the organizational gap between senior management and individual development teams. They work to optimize teams and individuals to deliver the best quality software that further company goals.The development manager and the scrum master also protect teams from outside distractions like feature creep,waterfall anti-patterns, cross-functional thrash, and side projects that distract from the team's true goals. The Scrum Master responsibilities are: • Maintains and removes impediments • Manages the Scrum process, making the process work • Plans the release • Plans the Sprints • Shields the team from external interfaces • Facilitates Scrum meetings as requested CERIUM NETWORKS 11 This Statement of Work(SOW)contains confidential information provided by Cerium Networks and is intended solely for the listed recipient. The recipient agrees to maintain this information in confidence and will not reproduce or otherwise disclose this information to anyone outside the group directly responsible for evaluation of this document. DocuSign Envelope ID:33EABC5E-F463-4FFC-BCF3-7DB5E361AFFF Prepared for: City of Kent,WA 6/12/2024 Project:Teams Voice Citywide Deployment 'ID: 00059950 Quote •- '• 1 •11 Click or tap here to enter text. • Ensures crystal clear communication among everyone involved in the project The iterative approach to work consists of individual "Sprints".A Sprint is a period of weeks (between one and four)where work is agreed upon beforehand and completed during the duration of the sprint. The decision of how long sprints will be determined during the kickoff call with the Client. Each Sprint will culminate in a continuous delivery of small chunks of functionality, during or at the end of each Sprint.This small chunk of functionality is called a User Story. User Stories contain a description of the requirements, acceptance criteria (definition of"done"), a high-level estimation of the size of the effort, and is assigned to a specific staff member. Once a Sprint starts, each team member further breaks down the User Story into tasks to be accomplished in 3 days or less.At the end of each Sprint, the Client will evaluate each User Story to approve or provide feedback for further changes. The plan can be adjusted at this time. This early demonstration of functionality and the ability to revise is vital to the Client receiving the desired end vision,while preserving the efficiency of the delivery process. A "burn down" chart is utilized to track progress. Daily meetings are used to alert the team to any issues that may surface throughout the Sprint. More information and demonstrations about Agile and the Microsoft Visual Studio Online (VSO)tool can be provided upon request. The Microsoft Visual Studio Online (VSO)tool is a proven and effective tool which will be utilized for managing the Agile/Scrum process.The Scrum Master assigned to the Sprints will handle day-to-day management of the team as it pertains to the underlying user stories, sprints, and tasks, etc. 5.1.3 Client Responsibilities for Project Management The following are the Client responsibilities for Project Management: • Ensure necessary network access • Manage the collection of data using Cerium provided data collection forms • Coordinate and ensure technical requirement compliance • Provide information and guidance on the Client Change Management policies • Assist Cerium Project Manager with scheduling and coordinating Client resources • Provide any Cerium requested documentation or information • Provide any necessary access to Client systems • Attend and actively participate in all mutually scheduled required project meetings 5.1.4 Project Kickoff The Project Manager will be responsible for planning, coordinating, and facilitating the project kickoff meeting. The project kickoff meeting will include the following agenda items: • Introduce the team members • Review Project Team member roles and responsibilities • Determine Sprint length and schedule • Schedule team status meetings as required and mutually agreed to • Review project deliverables CERIUM NETWORKS 12 This Statement of Work(SOW)contains confidential information provided by Cerium Networks and is intended solely for the listed recipient. The recipient agrees to maintain this information in confidence and will not reproduce or otherwise disclose this information to anyone outside the group directly responsible for evaluation of this document. DocuSign Envelope ID:33EABC5E-F463-4FFC-BCF3-7DB5E361AFFF Prepared for: City of Kent,WA 6/12/2024 Project:Teams Voice Citywide Deployment 'ID: 00059950 Quote •- '• 1 •11 Click or tap here to enter text. Review proposed solution 6.0 Engagement • . • 6.1 Change Management Cerium is committed to meeting and exceeding our client's expectations delivering the contracted services defined within this fixed-price SOW. Occasionally, conditions outside of our control are discovered during the project. A time and materials change order will be required to remedy: • If additional work efforts to support an expanded scope such as, but not limited to, additional locations and/or end users, additional solution feature activation, and/or overall solutions. • If there are unexpected Client environment constraints or issues. • If the Local Exchange Carrier(LEC) has an issue delivering the telecommunications services in a full working manner at the time required. • If the Client's WAN and LAN network environment are having issues discovered during deployment that require troubleshooting. • If there are extended timelines, project delays, design changes, extra desired work, or other unforeseen circumstances that cause a project to exceed its original scope. The Cerium Project Manager will work with the appropriate resources to scope the change requirements and provide a change order for your review and execution.Time and material change orders will include work effort estimates. Cerium will make every effort to continue executing the project as scheduled, and to mitigate impact on schedule while any change order is in process. 6.2 Service Hours Standard hours of operations are 8:00 AM to 5:00 PM Pacific Standard Time Monday through Friday with the exception of holidays. It is understood that due to the nature of the industry and work performed, after-hours and weekend availability is often required. In the event Cerium resources are required to perform work outside of the standard hours of operation, agreed-upon work windows will be discussed and subsequently documented via email. It is also required that either a Client project stakeholder or a technical contact be either on location or on call during the agreed-upon weekend/after-hours work window(s). 6.3 Travel and Living Expenses Should travel be required,travel expenses will be billed as actual for services performed onsite.Travel includes all that apply to airfare, hotel, meal per diem, car rental, mileage, and parking. CERIUM NETWORKS 13 This Statement of Work(SOW)contains confidential information provided by Cerium Networks and is intended solely for the listed recipient. The recipient agrees to maintain this information in confidence and will not reproduce or otherwise disclose this information to anyone outside the group directly responsible for evaluation of this document. DocuSign Envelope ID:33EABC5E-F463-4FFC-BCF3-7DB5E361AFFF Prepared for: City of Kent,WA 6/12/2024 Project:Teams Voice Citywide Deployment 'ID: 00059950 Quote •- '• 1 •11 Click or tap here to enter text. 6.4 Rescheduling, Cancelling and Delay of Services The duration of the project detailed in this Statement of Work will be outlined in the project plan delivered at project kickoff. Should the duration of the project exceed this original estimate, whether due to Client requirements,third party delay or facilities readiness, Cerium reserves the right to adjust the services scope and fees to account for the expanded duration of the project. While Cerium understands that at times rescheduling a project because of unforeseen delays with other vendors, materials,facilities, etc. is unavoidable, it does represent an increased cost to Cerium. For that reason, each Client requested delay without written notice to Cerium at least 2 weeks prior to the scheduled work, may result in a change order to the project.The change order will equal either: • 50%of the scheduled resource hours assigned to the project that are being rescheduled due to Client request. • $1800. Please note,the greater of these two options will apply in each instance. Multiple or recurring requests for rescheduling,with or without notice to Cerium,will result in a change order to the project equaling the greater of the two options above. 6.5 Project Closure and Solution Acceptance Cerium will seek acceptance from the Client for the implementation and will document any remaining action items to be completed via the Project Closure Form.The Project Closure Form will be submitted within one business day after system cutover or production go-live of the solution.The Client will have up to 2 business days to review and respond to the Project Closure Form, and if written acceptance or dispute of acceptance is not received, Cerium will deem the implementation as "accepted" without exception. The Solution Acceptance Criteria include: • The equipment, servers, or devices to be implemented as parts of the solution or system have been installed,tested, and have passed the basic system or solution functionality tests as defined in the Test Plan. • Solution functions are available at cutover with minimal impact to the users and without major issues. • "Major issues" are defined as: o Issues affecting business-critical features or functionality of the solution, which preclude the Client from conducting regular business use of the system. o Issues affecting more than 25%of the end user population. • The solution or system is put into production use by the Client for two consecutive business days. CERIUM NETWORKS 14 This Statement of Work(SOW)contains confidential information provided by Cerium Networks and is intended solely for the listed recipient. The recipient agrees to maintain this information in confidence and will not reproduce or otherwise disclose this information to anyone outside the group directly responsible for evaluation of this document. DocuSign Envelope ID:33EABC5E-F463-4FFC-BCF3-7DB5E361AFFF Prepared for: City of Kent,WA 6/12/2024 Project:Teams Voice Citywide Deployment 'ID: 00059950 Quote •- '• 1 •11 Click or tap here to enter text. 6.6 Project Invoicing Unless specifically stated otherwise in the Client signed terms and conditions, milestone invoicing may be initiated by completion of any of the following conditions: • Receipt of equipment, licenses, software, or other material. • Completion of any major milestones as defined in the project plan and as agreed upon by the Client. • Completion of any other milestone as agreed upon by the Client and documented in the Cerium project plan. 7.0 Post-implementation 7.1 Warranty Microsoft hardware and software products are generally covered by the manufacturer, Microsoft, from the time when the product is shipped.These warranty times may vary. Please refer to Microsoft's manufacturer warranty policy for more specific information. All Cerium Networks Services provided in this statement of work to implement Microsoft solutions are warranted for a period of 30 days from the in-service date of each location. 7.2 Cerium Support 7.2.1 Cerium Support Center Client may contact Cerium in a variety of ways for emergency support, such as: a) Calling Cerium at 1-800-217-0933 b) Email: csc@ceriumnetworks.com c) Web Site www.ceriumnetworks.com Within 2 hours a response is sent to the Client via phone or email containing a case ID#and contact information for the Cerium associate responsible for resolving your request. Please note that Cerium Support Center work will be charged to the Client,at a rate determined by the CSC. Case ID information includes: • (Company Name) • (Contact)Name of Client contact calling with support issue • Nature of request • Status of request/SLA CERIUM NETWORKS 15 This Statement of Work(SOW)contains confidential information provided by Cerium Networks and is intended solely for the listed recipient. The recipient agrees to maintain this information in confidence and will not reproduce or otherwise disclose this information to anyone outside the group directly responsible for evaluation of this document. DocuSign Envelope ID:33EABC5E-F463-4FFC-BCF3-7DB5E361AFFF Prepared for: City of Kent,WA 6/12/2024 Project:Teams Voice Citywide Deployment 'ID: 00059950 Quote •- '• 1 •11 Click or tap here to enter text. 7.2.2 Cerium Support Web Portal Our current Cerium support Clients,when engaged with Cerium on an active case, may visit the Cerium support portal for real-time status updates and escalation contact information. After the case has been closed, return to the portal for historical and statistical rcerium 3 ■® information on all trouble tickets and service orders submitted. My Support Tlrkets The Cerium Support Web Portal is a self-service tool that is leveraged to provide another effective channel of ��11�1111l1� communications with our active support Clients. 7.3 Post-Project Support m Cerium Managed Services has been purchased with "' W ' " CERQ101900. A Managed Service agreement will be provided on separate documentation to address the below services provided. CSC- MANAGED SERVICES-ONBOARDING Managed services onboarding CSC-CERIUM VISION Cerium Vision CSC- ESSENTIAL MANAGED SERVICES COLLAB- MONITORING,ALARMING,AND ISSUE RESPONSE Essential managed services collaboration - monitoring, alarming, and issue response CSC- ESSENTIAL MANAGED SERVICES COLLAB-SYSTEM MANAGEMENT AND PATCHING Essential managed services collaboration -system management and patching CSC- MANAGED SERVICES- MAC ALLOWANCE Managed services- MAC allowance CERIUM NETWORKS 16 This Statement of Work(SOW)contains confidential information provided by Cerium Networks and is intended solely for the listed recipient. The recipient agrees to maintain this information in confidence and will not reproduce or otherwise disclose this information to anyone outside the group directly responsible for evaluation of this document. DocuSign Envelope ID:33EABC5E-F463-4FFC-BCF3-7DB5E361AFFF Prepared for: City of Kent,WA 6/12/2024 Project:Teams Voice Citywide Deployment 'ID: 00059950 Quote •- '• 1 •11 Click or tap here to enter text. 8.0 Signature Authorization YOUR SIGNATURE BELOW ACKNOWLEDGES THAT YOU HAVE READ, UNDERSTAND AND AGREE TO ALL SECTIONS OF THE STATEMENT OF WORK, INCLUDING DEPENDENCIES. [0a. DocuSigned by: x � x �ttivt,l�t vttitlt,v 6907DA1A14874A4... Client Signature Cerium Networks Signature Tara Duckworth William 7unkermi er Printed Name Printed Name IT Deputy Director VP Title Title 06/17/2024 6/13/2024 Date Date CERIUM NETWORKS 17 This Statement of Work(SOW)contains confidential information provided by Cerium Networks and is intended solely for the listed recipient. The recipient agrees to maintain this information in confidence and will not reproduce or otherwise disclose this information to anyone outside the group directly responsible for evaluation of this document. ;eriUMnetworks- SPOKANE I SEATTLE I BILLINGS I HELENA I BEAVERTON I BOISE I PHILLIPINES u Orders@CeriumNetworks.com 4/24/2024 C 877.4.CERIUM 1 877.423.7486 '• CERQ101900 ® cerium networks.com • Jeff Fortney 420-527-6819 jfortney@ceriumnetworks.com PREPARED •- • City of Kent, WA James Endicott City of Kent, WA 220 Fourth Ave. S QUOTE DESCRIPTION: Kent, WA 98032 United States 1 1 NCPA 01-97 ADV TECHNOLOGY SOLUTIONS AGGREGATOR $0.00 $0.00 2 AUDIOCODES HARDWARE 3 SBC AZURE 4 1 Annual Support for MSW/LOW $148.00 $148.00 5 12 SBC session license upgrade for 10 sessions, when ordering within the 10-250 session $480.00 $5,760.00 range(1 to 25 units) 6 12 Annual Support for SW/SBC/10S/10-250 $98.00 $1,176.00 7 50 SBC registered users license upgrade for 10 registered users for an HA $14.00 $700.00 Active-Redundant SBC pair,when ordering within the 260-990 registered users range (26 to 99 units). 8 50 Annual Support for SW/SBC/10R/260-990/R $2.60 $130.00 9 1 Summary Spec for Customer supplied Virtual Machine for: $0.00 $0.00 -Up to 600 RTP or 500 SRTP Sessions -Up to 100 Transcodes(coder dependent) -See Installation Manual for further detail 10 SBC LICENSING DC 1 11 50 SBC registered users license upgrade for 10 registered users for an HA $13.00 $650.00 Active-Redundant SBC pair, when ordering within the 260-990 registered users range(26 to 99 units). 12 50 Annual Support for SW/SBC/10R/260-990/R $3.00 $150.00 13 SBC LICENSING DC 2 14 50 SBC registered users license upgrade for 10 registered users for an HA $13.00 $650.00 Active-Redundant SBC pair, when ordering within the 260-990 registered users range (26 to 99 units). 15 50 Annual Support for SW/SBC/10R/260-990/R $3.00 $150.00 16 17 HP/POLY COMMON AREA PHONE(EXAMPLE PRICING) 18 1 POLY EDGE E220 IP PH POE-E $100.00 $100.00 19 1 1yr Partner Poly+ Edge E220 IP Phone Service $11.00 $11.00 20 CERQ101900 1 of 3 21 1 CERIUM PROFESSIONAL SERVICES $53,662.50 $53,662.50 22 PROJECT MANAGEMENT HRS=21 ENGINEERING HRS=217.5 23 PM-Agile Project Management-Setup, Planning, &Closure 24 (22) PM-Agile Project Management- Execution &Control 25 (6) MS-TEAMS- MEETINGS AND VOICE PLANNING SESSION 26 (2) MS-AUDIOCODES ENVIRONMENT DISCOVERY 27 (4) MS-AUDIOCODES SBA GATEWAY: DATA COLLECTION AND DIAL PLAN DESIGN 28 (8) MS-TEAMS AUTO ATTENDANT DISCOVERY AND DESIGN SESSION 29 (8) MS-TEAMS CALL QUEUE DISCOVERY AND DESIGN SESSION 30 (2) MS-AUDIOCODES VIRTUAL E-SBC INSTALLATION 31 (0.5) MS-AUDIOCODES E-SBC LICENSE ADD-ON AND CONFIGURATION 32 (2)MS-SBC DIRECT ROUTING CONFIGURATION 33 (4) MS-AUDIOCODES SIP INTEGRATION WITH PSTN 34 (2)MS-AUDIOCODES SIP TRUNK CONFIGURATION TO 3RD PARTY(INTRADO) 35 (4) MS-AUDIOCODES SBA GATEWAY DEPLOYMENT 36 MS-AUDIOCODES E-SBC LICENSE ADD-ON AND CONFIGURATION 37 (2)MS-OFFICE 365 DIRECT ROUTING CONFIGURATION 38 (40) MS-TEAMS AUTO ATTENDANT CONFIGURATION AND TESTING 39 (40) MS-TEAMS CALL QUEUE CONFIGURATION AND TESTING 40 (4) MS-TEAMS E911 CONFIGURATION AND ENABLEMENT 41 (20) MS-TEAMS USER MIGRATION, ENABLEMENT AND CONFIGURATION (1100 Users) 42 (8) MS-TEAMS VOICE DEPLOYMENT- DIAL PLAN AND VOICE CONFIGURATION 43 (12) MS-OFFICE 365 PHONE SYSTEM-SYSTEM CUTOVER AND TESTING 44 (40) MS-TEAMS USER ACCEPTANCE TEST AND FIRST DAY HELPDESK 45 (4)MS- MICROCALL CUSTOM ALERTING AND REPORTING CONFIGURATION 46 (2) MS-AUDIOCODES KNOWLEDGE TRANSFER 47 48 1 CERIUM MANAGED SERVICES- 1 YR QUOTE- BILLED ANNUALLY $16,853.84 $16,853.84 49 (5)CSC- MANAGED SERVICES-ONBOARDING 50 CSC-CERIUM VISION 51 (1112)CSC- ESSENTIAL MANAGED SERVICES COLLAB- MONITORING, ALARMING, AND ISSUE RESPONSE 52 (22)CSC- ESSENTIAL MANAGED SERVICES COLLAB-SYSTEM MANAGEMENT AND PATCHING 53 (24)CSC-MANAGED SERVICES- MAC ALLOWANCE CER0101900 2 of 3 Applicable taxes and/or freight&handling to be billed upon final invoicing Subtotal $80,141.34 Estimated Tax $2,700.84 Grand Total $82,842.18 Terms Net 30 For order inquiries, including shipping estimates and tracking, please email orders@ceriumnetworks.com. See Attached Signature Page Pricing is valid for 60 days from the above date. Cerium reserves the right to cancel quotes and/or orders in the event of pricing changes. Taxes and/or shipping fees are estimated, and final costs will be billed upon final invoicing. Additional handling and/or other fees may apply. Expedited shipping is subject to an additional charge. Subscription fees are non-refundable and payment obligations are non-cancelable and non-negotiable, except where prohibited by law. By signing below, I acknowledge that I am permitted to authorize Cerium Networks to order products and/or perform services for the items listed above. aoaoc Tara Duckworth 05/10/2024 Authorized Signature Printed Name: Date: Thank you for your business! Connecting your workforce to its potential. C E RQ 101900 3 of 3 TD TO SIGN-Cerium Teams Calling Deployment v2 Final Audit Report 2024-06-17 Created: 2024-06-17 By: Ikhra Mohamed(imohamed@kentwa.gov) Status: Signed Transaction ID: CBJCHBCAABAAu16ijkF1E84zPeOA-YtOM_ZjAvm5Vy0S "TD TO SIGN-Cerium Teams Calling Deployment v2" History Document created by Ikhra Mohamed (imohamed@kentwa.gov) 2024-06-17-5:30:55 PM GMT Document emailed to Tara Duckworth (tuckworth@kentwa.gov) for signature 2024-06-17-5:31:08 PM GMT Email viewed by Tara Duckworth (tuckworth@kentwa.gov) 2024-06-17-5:45:23 PM GMT Document e-signed by Tara Duckworth (tuckworth@kentwa.gov) Signature Date:2024-06-17-5:46:28 PM GMT-Time Source:server Agreement completed. 2024-06-17-5:46:28 PM GMT Powered by Adobe L�KEN7 Acrobat Sign