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Home My WebLink AboutCAG2023-185 - Extension - ToolbarStudio, Inc. dba DeskAlerts - DeskAlerts - 03/27/2024 FOR CITY OF KENT OFFICIAL USE ONLY Sup/Mgr: Agreement Routing Form DirAsst: .001 • For Approvals,Signatures and Records Management Dir/Dep: KE N T This form combines&replaces the Request for Mayor's Signature and Contract Cover (optional) WASHIMGTON Sheet forms. Originator: Department: Ikhra Mohamed IT Date Sent: Date Required: 0 02/26/2024 03/04/2024 Q Director or Designee to Sign. Date of Council Approval: a N/A Budqet Account Number: Grant? Yes ZNo 52001770.64260.1800 Budget?[z]YesEl No Type: N/A Vendor Name: Category: DeskAlerts Contract Vendor Number: Sub-Category: 2512625 Extension 0 Project Name: DeskAlerts License Annual Maintenance Renewal E 0 Project Details:Annual maintenance renewal of DeskAlerts licenses, at a cost of $1,567.88, including any applicable Washington State Use Tax, under Director's signature authority. C Agreement Amount: $1 567.88 Basis for Selection of Contractor: Direct Negotiation *Memo to Mayor must be attached °.' Start Date: 03/27/2024 Termination Date: 03/27/2025 0 Q Local Business 10 Yes FV1No* If meets requirements per KCC3.70.700,pleosecomplete"VendorPurchose-LocolExceptions"formonCityspoce. Business License Verification:YesElln-ProcessElExempt(KCC 5.01.045) Notice required prior to disclosure? Contract Number: F—]YesFNo CAG2024- 128 Comments: C 3 3 0 Mike Carrington, IT Director $A > 3 Date: 02/26/24 �a c Vf )ate Routed to the City Clerk's Office: 3/12/24 Interlocal Agreement has been uploaded to website: ad«w22373_1_20 Visit Documents.KentWA.gov to obtain copies of all agreements rev.20210513 ORDER FORM for City of Kent Date: February-26-2024 Expires: February-29-2024 DeskAlerts Description Subtotal Users 1 000 Publisher licences 5 Hosting option Hosted by client Modules included in initial package: Rich content support Content scheduling and recurrence Delivery acknowledgement Configurable message priority Role-based access mechanism for content creators Multi-language communication center UI Thin client&VDI support(Windows-based) Optional editorial approval workflow Email alerts backup channel Desktop Alert RSVP Alert Active Directory Integration Staff Engagement Features Corporate screensaver Skin Editor DeskAlerts Licence Annual maintenance: March 27, 2024-March 27, 2025 Product version upgrades Yes Product minor updates,critical hotfix maintenance(bug fixes) Yes Software updates and bug fixes 1 year Customer service provides assistance for several types of requests-general Dedicated customer service manager questions,account maintenance,licensing and renewals. Implementation hours with the initial purchase 10 hours Support plan Standard Support plan is included business hours Coverage Hours (6 am—7 pm CEST) Technical Support Email Email correspondence via the helpdesk system with up to 24-hours response time."How-to"questions Remote support regarding features/functionality. Annual maintenance cost, USD: $1499.00 Upgrade to V11.4,USD: 0,00 Total,USD: $1499.00 Total,if paid till February 29.2024, USD: $1424.05 Payment terms: NET30 Dated: 02/26/24 Dated: By: City of Kent By: ToolbarStudio,Inc DBA DeskAlerts Name: Mike Carrington Name: Anton Vdovin Title: IT-Director Title: COO Address: Address: 220 4th Ave. S., 815 NORTH ROYAL ST.,STE 202, Kent,WA 98032 ALEXANDRIA VA 22314 EIN 26-2351700 tel.001 703 8813166 fax.001 801 457 8820 ANNUAL MAINTENANCE TERMS AND CONDITIONS ToolBarStudio Inc.DBA DeskAlerts(known as"Supplier")offers annual support and maintenance services to user(known as"Customer")of DeskAlerts software (known as"Software"),under DeskAlerts Annual Support and Maintenance Agreement. The services provided and the policies under which the services are rendered,are described in this document. MAINTENANCE SERVICE A.The scope of maintenance services will cover: 1.Support level 1.1 Standard Support level is included with every Maintenance agreement by default. The Supplier will provide email support via the helpdesk system with up to 24-hours response time during normal business hours,from 6:00 a.m.to 7:00 p.m., Monday to Friday,Western European Time,excluding holidays. This support includes the opportunity to consult with a member of the DeskAlerts technical support team,which can assist the Customer with the capabilities, functionality and characteristics of the software and provide basic problem resolution assistance as required.This assistance does not cover training or consulting services. 1.2 A detailed description of all available support levels is set out in the Service Level Agreement document,which can be requested on demand 2.Software Releases,Updates and Upgrades The Supplier will make updates and upgrades and/or enhancements to the software available to Customers at no additional charge(for perpetual model only).The installation of updates and upgrades are carried out by the Customer at their own convenience.The Supplier reserves the right,at its sole discretion,to discontinue or modify the terms and conditions of support for non-current releases and versions. 3.Dedicated Customer care manager Customer care manager provides assistance for several types of requests-general questions,account maintenance,licensing and renewals. 4.Access to Knowledge Base The Knowledge Base is a great place to segregate and display helpful information such as how to configure product,use case scenarios,tips and tricks,or various protocols that should be followed. B.The scope of maintenance services does not cover: the purchase of additional modules; the installation of updates,upgrades and new software via remote web sessions; training or consulting services,configuring 3d party systems; any professional or custom development services listed here https://www.alert-software.com/pro-services All mentioned above additional modules as well as the professional services can be purchased as part of a separate agreement. Annual Maintenance Fee A.Customer subscribe to the support and maintenance agreement by paying the annual maintenance fee.The maintenance fee for each successive one-year term shall be paid according to the payment terms and prices stated on the initial purchase quote. B.Customer may be required to pay an additional fee if maintenance service fees are left unpaid and are subsequently resumed. C.Customer purchasing additional licenses or modules during the current term of his maintenance agreement will be required to pay additional maintenance fees for the additional software or modules. TERMS A.The initial term of this Agreement will begin on receipt of Order form(renewal date)and will continue for twelve(12)consecutive months at the fee(s)noted in the DeskAlerts Order Form or Invoice. B.Payment is due annually on or before the renewal date(according NET 30 Policy).To restore lapsed maintenance,Customer should pay according current pricing structure. C.Likewise,Customer must have current maintenance for ALL licenses of DeskAlerts software in order to receive support or updates.Maintenance fees are nonrefundable. F LIABILITY AND REMEDIES Supplier will use commercially reasonable efforts to provide corrections or workaround solutions for any problem or issue reported and determined to be in the DeskAlerts or the documentation at no cost to Customer for the terms of this Agreement.While it is Supplier's goal to provide an acceptable resolution for incoming problems/issues and incidents,Supplier cannot predict a resolution time and is unable to guarantee that all problems or issues can be resolved or addressed. MC TO SIGN_DeskAlerts renewal Final Audit Report 2024-02-27 Created: 2024-02-26 By: Ikhra Mohamed(imohamed@kentwa.gov) Status: Signed Transaction ID: CBJCHBCAABAAalhTj9DR769CrBSG1nxP3EBgb-GRfgYE WC TO SIGN_DeskAlerts renewal" History Document created by Ikhra Mohamed (imohamed@kentwa.gov) 2024-02-26-11:43:21 PM GMT Document emailed to Mike Carrington (mcarrington@kentwa.gov)for signature 2024-02-26-11:43:24 PM GMT Email viewed by Mike Carrington (mcarrington@kentwa.gov) 2024-02-27-0:27:48 AM GMT 1 Document e-signed by Mike Carrington (mcarrington@kentwa.gov) Signature Date:2024-02-27-0:28:27 AM GMT-Time Source:server Agreement completed. 2024-02-27-0:28:27 AM GMT Powered by r � Adobe ` � T Acrobat Sign