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Home My WebLink AboutCAG2023-585 - Original - Gilbarco Veeder-Root - Gasboy FHO (Fleet Head Office) Version 7 Support Agreement - 9/1/2023 FOR CITY OF KENT OFFICIAL USE ONLY Sup/Mgr: Agreement Routing Form Dir Asst: • For Approvals,Signatures and Records Management Dir/Dep: KENT This form combines&replaces the Request for Mayor's Signature and Contract Cover (optional) W A 5 H I N G T O N Sheet forms. Originator: Department: Ikhra Mohamed IT Date Sent: Date Required: c 08/22/2023 08/29/2023 0, Director or Designee to Sign. Date of Council Approval: CL Q Interlocal Agreement Uploaded to Website ❑✓ N/A Budqet Account Number: Grant? Yes FI./]No 52001730.64160.1800 Budget?[z]YesEl No Type: N/A Vendor Name: Category: GilbarcoVeeder-Root Contract Vendor Number: Sub-Category: GilbarcoVeeder-Root Other 0 Project Name: Gasboy Systems Support Renewal E Project Details: Maintenance renewal of Gasboy Systems Support for Public Works Ic Ic a� Agreement Amount: $1 663.61 Basis for Selection of Contractor: Direct Negotiation *Memo to Mayor must be attached cm Start Date: 09/01/2023 Termination Date: 08/31/2024 Q Local Business?E]Yes W1No* If meets requirements per KCC3.70.100,pleosecomplete"VendorPurchase-Locol Exceptions"form onCityspace. Business License Verification:YesElln-ProcessElExempt(KCC 5.01.045) Notice required prior to disclosure? Contract Number: CAG2023-585 E]YesFNo Comments: C � a:+ 3 3 Tara Duckworth, IT Deputy Director IIA .� 3 Date: 08/25/2023 of }, �a c Vf Date Routed to the City Clerk's Office: 11/20/23 adccW22373_1_20 Visit Documents.KentWA.gov to obtain copies of all agreements rev.20210513 THIS IS NOT AN INVOICE-AUTOMATIC RENEWAL NOTICE-READ DETAILS CAREFULLY 4 e0k GILBARCO 46,0) GASBOY `VEER R ROOT 8/16/2023 Re: Gasboy Support Agreement Customer Number: 196330 Dear Valued Customer, Please note that our Gasboy service offerings have chanced recently. Due to Microsoft announcing that after June 15,2022, Internet Explorer will no longer be supported, we have had to discontinue support of the Gasboy FHO version 6. As a result, we are now offering two options for service—EKOS and Fleet Head Office version 7. We have identified that you have already worked with our Marketing Team and have selected to move forward with the option to retain FHO and upgrade to version 7. You are required to maintain a Gasboy System Services agreement(formerly called Gasboy Service Offering)in order to utilize our phone and remote technical support and software support for your fuel controller(s) and FHO. This letter serves as the annual renewal notification of your Gasboy System Services +FHO (GSS +FHO) agreement. Renewal Information Please note that your service will be automatically renewed each year at the most current price and an invoice will be emailed to the email address on file approximately 30 days prior to your renewal date.You may contact us upon receiving your renewal notice to request earlier invoicing. You may register at httns://invoice.2ilbarco.com/loain for single payment or recurring payment options.If you need assistance registering for invoiced.com,please contact our Finance Team at 336-547-5602 option 3 and reference your Customer Number found on the previous page. If you wish to discontinue service,need to revise account or site information,or need any other changes,please contact as soon as possible.We may require a signed addendum required to alter your contract or to stop automatic renewal. Please do not delay! Ph#: 1-866-606-8969 and email vg_r.2so.ser.ServiceOrderk2ilbarco.com. Once your invoice is issued,we will be unable to cancel the renewal service and you will be obligated to pay the invoice,per the contract terms. A detailed site and service list is included below. The current renewal list price is also included. Please review the information included in this notification for accuracy and notify us of any changes needed. GVR ID STREET CITY ST ZIP 864523 5821 S 240TH ST KENT WA 98032 EXPIRING SVC LVL EXPIRING DATE NEW SVC OPTIONS COST OF SVC RENEWAL Gasboy Service System 09/01/2023 GSS with FHO $1511 8 645 23-196330-0217-08-16-2023 Gilba c -Confidenfial Page 1 of3 THIS IS NOT AN INVOICE-AUTOMATIC RENEWAL NOTICE—READ DETAILS CAREFULLY GASBOY.;. ;:. e k GILBARCO VEEDER ROOT PLEASE NOTE: This is not an invoice. Please,DO NOT mail your payment until you have received an invoice. Gasboy invoices are normally issued approximately 30 days before the expiration date listed above. If you do not receive your invoice as scheduled or expected,please contact Gilbarco Contract Services for assistance: phone#: 1-866-606-8969 or email: gvr.iiso.ser.Service0rder(&2ilbarco.com. IF YOU ARE A TAX EXEMPT ORGANIZATION,please email a copy of your updated tax exemption documentation to: I!vr.,aso.ser.Service0rder(&2ilbarco.com. Please include your GVR ID and/or Customer#in the subject line for fastest handling. The Terms and Conditions below are for Gasboy System Services or Gasboy System Services with Fleet Head Office support. EKOS contracts contain separate Terms & Conditions. EXHIBIT A: DESCRIPTION OF SERVICES During the Term of the Agreement, Gasboy will provide to the following services (the "Services")to Customer for the Gasboy-branded products("Products")that Customer owns: A. Telephone support for Product questions will be provided Monday through Friday 8AM to 6PM ET. All other times not stated are considered emergency after hour's support only including but not limited to weekends and holidays. Gasboy's toll-free service number is (currently 800-444-5529). This toll-free number can be changed at Gasboy's discretion. B. Software corrections and upgrades to the Products that Customer requires on an"as needed"basis. C. Fleet head office software service for support of Customer head office location only. If Customer has additional locations requiring such service, Customer will need to enter into individual service support agreements for such locations. D. The Services do not include: 1) On-site support. 2) Any hardware, even if a software correction, software upgrade,or other enhancements or modifications require a hardware update. 3) Support for questions not relating specifically to the Products, such as, but not limited to,non-Gasboy hardware, and PC operating systems. 4) Software upgrade installation costs. DISCONTINUANCE OF SERVICES If Customer elects to discontinue the Services at any time due,any reinstatement of the Services will require a new agreement and a payment of the then-current annual fee.In addition,Gasboy will charge a reinstatement fee of one hundred ten percent(110%)of the current annual fee prorated by the number of months(to a maximum of twenty-four(24)months)during which the Services were discontinued. TERM,TERMS&CONDITIONS 8 645 23-196330-0217-08-16-2023 Cilbaco-Confidenfial Page 2 of 3 THIS IS NOT AN INVOICE-AUTOMATIC RENEWAL NOTICE—READ DETAILS CAREFULLY GASBOY `VEER R ROOT This Agreement shall be effective as of the Effective Date as noted in the signature block below and shall continue for a period of one(1)year(the"Initial Term"),unless earlier terminated as provided in this Agreement.The Initial Term will be automatically extended for successive one(1)year periods("Renewal Term")unless either party provides a written notice of its desire not to renew,no later than thirty(30)days prior to the expiration of the then-current term.Any Renewal Term will be at the current list price at the time of renewal.Termination may result from the failure of the Customer to comply with any of the conditions of this Agreement,or by mutual agreement of both parties. This Agreement is executed subject to Gilbarco's Terms and Conditions for Sale of Products and Services located at https://www.2ilbarco.com/us/legal/terms-and- conditions-sale-products-and-services,the terms of which are incorporated herein by reference. ENTIRE AGREEMENT AND AMENDMENTS This Agreement,together with its Exhibits,constitutes the entire agreement between the parties and supersedes all previous communications,representations, or agreements, either oral or written,between the parties hereto with respect to the subject matter hereof.No agreement or understanding varying or expanding this Agreement will be binding upon either party hereto unless it is in writing and signed by a duly authorized representative hereof. This Agreement may be executed in separate counterparts, each of which when so executed and delivered shall be deemed to be an original and all of which taken together shall constitute the same instrument.This Agreement may also be executed and delivered via electronic transmission,and any such counterpart shall be deemed an original. 8 645 23-196330-0217-08-16-2023 Cilbaco-Confidenfial Page 3 of 3