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HomeMy WebLinkAboutCAG2021-309 - Extension - CUES, Inc. - GraniteNet Office, Premium Inspection, WebOffice Server Annual Support Plans - 12/17/2023 FOR CITY OF KENT OFFICIAL USE ONLY �� Sup/Mgr: LS Agreement Routing Form DirAsst: • For Approvals,Signatures and Records Management Dlr/Dep: KE N T This form combines&replaces the Request for Mayor's Signature and Contract Cover (optional) WASH INGTON Sheet forms. Originator: Department: Ikhra Mohamed IT Date Sent: Date Required: > 11/14/2023 11/20/2023 0 0, Director or Designee to Sign. Date of Council Approval: Q N/A Budget Account Number: Grant?:Yes©No 52001790.64160.1842 Budget?W]YesEl No Type: N/A Vendor Name: Category: CUES, Inc. License Vendor Number: Sub-Category: 127002 Extension 0 GraniteNet Support Year 2 Project Name: pp E Project Details:Annual renewal of GraniteNet Support at a cost $5,333.24 under Director's 0 signing authority. Ic a� Agreement Amount: $5 333.24 Basis for Selection of Contractor: Direct Negotiation W *Memo to Mayor must be attached i Start Date: 12/17/2023 Termination Date: 12/16/2024 Q Local Business?0 Yes W1No* If meets requirements per KCC3.70.100,please complete'Vendor Purchase-Local Exceptions"formonCityspoce. Business License Verification:YesElln-ProcessElExempt(KCC 5.01.045) Notice required prior to disclosure? Contract Number: ❑Yesw]No CAG2021-309 Comments: IM 7atav Z>UaW&4bi 090 7"(�ic9te� C a:+ 7 3 cc Tara Duckworth (on behalf of Mike Carrington, IT Director) 1A 3 Date: at �a c in Date Routed to the City Clerk's Office: Interlocal Agreement has been uploaded to website: ad«w22373_1_20 Visit Documents.KentWA.gov to obtain copies of all agreements rev.20210513 The Standard of the Industry K::4CUES October 17th, 2023 Quote#QUO9021 Ms. Lynnette Smith City of Kent 220 4th Avenue South Kent, WA Office: 253-856-4602 Ismith(&KentWA.gov Dear Ms. Lynnette Smith, Thank you for being a valued CUES customer. We hope you are getting the most out of your equipment and the Granite software. Now in its sixteenth year as an industry-leading product, clients like you trust and depend on having a stable software platform despite the rapidly changing technology and new hardware requirements we see in our industry. A significant investment has been made in your GraniteNet software and CUES seeks to maximize your return on investment by offering continued upgrades year after year when you maintain your Support Plan. I wanted to let you know that your GraniteNet software license Support Plan is set to expire as of December 17th & 19th, 2023. Renewal of the Support Plan is extremely important because enrolled customers with Support Plans are entitled to perpetual upgrades of the newer versions when they are released. Also, please be advised that if the support plan expires, the City of Kent will be subject to re-instatement fees. For example, to re-enroll an expired GraniteNet Inspection Premium license in the Support Plan program, a re-instatement fee of $2,500 plus the cost of the Annual Support Plan prorated amount per month for the elapsed time without coverage up to 3 years (36 months) will be required in order to get back into the program. Licenses that have been expired for more than thirty six months (36) shall not be entitled to re-instatement and a new license will need to be purchased should an upgrade be required. Below I have included a preliminary quote, which includes a description of the benefits and technical support services the Support Plan provides as well as pricing, for the continued support of your GraniteNet Software which would cover the City of Kent through December 16, 2024. This preliminary quote has been provided for your review and subsequent approval. Please do not make payment until CUES sends an invoice so that we may properly match the payment to your account. If you prefer that an invoice be sent, please respond by providing a PO or, at minimum, a PO#. Lastly, please respond with a blank email to let me know that the quote has been received. Feel free to contact me with any other questions you may have. Thank you, Granite Renewals Team CUES Software Development 321.400.5054 Granite.Renewals@CuesInc.com GraniteNet Office Annual Support Plan The annual Support Plan provides the following technical support services to ensure continuous productivity and up time in the field: • Perpetual, free upgrades available online for download for the most current versions of your GraniteNet Software to match the latest Microsoft Windows version you may have including the latest technical documentation • Professional telephone support Monday through Friday 8:00 AM to 5:00 PM ET • Remote Online Technical Support** • Access to online support services including FAQ's, the CUES knowledge base, User Forums and Video Tutorial • Online review sessions with support specialists at pre-scheduled, mutually convenient times to review the proper use of the software including advanced administration and best practices *Additional charges not covered by the Support Plan may apply such as hardware upgrades, data conversion services and re-implementation fees **Certain elements of the support plan requires internet access GraniteNet Premium inspection Annual Support Plan The annual Support Plan provides the following technical support services to ensure continuous productivity and up time in the field: • Perpetual, free upgrades available online for download for the most current versions of your GraniteNet Software to match the latest Microsoft Windows version you may have including the latest technical documentation • Professional telephone support Monday through Friday 8:00 AM to 5:00 PM ET • Remote Online Technical Support** • Access to online support services including FAQ's, the CUES knowledge base, User Forums and Video Tutorial • Online review sessions with support specialists at pre-scheduled, mutually convenient times to review the proper use of the software including advanced administration and best practices *Additional charges not covered by the Support Plan may apply such as hardware upgrades, data conversion services and re-implementation fees **Certain elements of the support plan requires internet access GraniteNet WebOffice Server Annual Support Plan The GraniteNet WebOffice Server Support Plan includes access to the following services: • Free ongoing software maintenance and enhancement Release Updates (available online for download including the latest technical documentation and the most current version of the WebOffice Server) • Telephone support Monday through Friday, 8:00 AM to 5:00 PM ET • Email support via GraniteSupport@cuesinc.com • Remote Online Technical Support, Analysis, and Best-Practice Recommendations via scheduled / unscheduled web sessions • Access to online support materials/ services Pricing follows on next page. Part# GraniteNet Software&Services Price Qty- Subtotal Discount Actual New Asset(s)or Existing Asset(s)are shown in blue italic below for reference GN538 GraniteNet Office Annual Support Plan OF0074 $382 1 $382 $382 GN536 GraniteNet Premium Inspection Annual Support Plan $1,962 1 $1,962 $1,962 506082 GN567 GraniteNet WebOffice Server Annual Support Plan $2,500 1 $2,500 $2,500 507352 Grand Total 1 $4,844 This Quotation is valid for 90 days for the itemized products and services listed herein and is subject to the following Terms and Conditions. Delivery of a purchase order by Buyer pursuant to this quotation shall be deemed to be an acceptance by Buyer of these Terms and Conditions. Pro-rata payments shall become due upon the shipment of goods and/or delivery of services. Seller shall not be liable or penalized for any delays beyond its reasonable control, including but not limited to acts of God,acts of Buyer,carrier delays,accidents,etc.In the event of any such delay,delivery or performance shall be extended accordingly and shall not relieve Buyer of its obligation to accept and make payment net 30 days from the date deliverables are provided.Past due invoices are subject to 1.5%per month(18%APR)charge or as permitted by applicable law.Payments made by credit card may be subject to an additional 3%finance fee at the time of processing.No merchandise will be acceptable for return without a Material Return Authorization Number written on the outside of the package. No returns will be accepted on used electrical parts. TD TO SIGN Cues GraniteNet renewal Final Audit Report 2023-11-14 Created: 2023-11-14 By: Ikhra Mohamed(imohamed@kentwa.gov) Status: Signed Transaction ID: CBJCHBCAABAAEWbNOQexPNQ91NBwgOMZCvCfSX77KF35 71D TO SIGN-Cues GraniteNet renewal" History Document created by Ikhra Mohamed (imohamed@kentwa.gov) 2023-11-14-10:08:34 PM GMT Document emailed to Ismith@kentwa.gov for approval 2023-11-14-10:09:43 PM GMT � s Email viewed by Ismith@kentwa.gov 2023-11-14-10:14:52 PM GMT 1 Signer Ismith@kentwa.gov entered name at signing as Lynnette Smith 2023-11-14-10:15:29 PM GMT E1 Document approved by Lynnette Smith (Ismith@kentwa.gov) Approval Date:2023-11-14-10:15:31 PM GMT-Time Source:server Document emailed to Tara Duckworth (tuckworth@kentwa.gov)for signature 2023-11-14-10:15:33 PM GMT Email viewed by Tara Duckworth (tuckworth@kentwa.gov) 2023-11-14-10:45:52 PM GMT 1 Document e-signed by Tara Duckworth (tuckworth@kentwa.gov) Signature Date:2023-11-14-10:46:12 PM GMT-Time Source:server Agreement completed. 2023-11-14-10:46:12 PM GMT Powered by r � Adobe T Acrobat Sign