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Home My WebLink AboutCAG2023-500 - Original - Comcast Business - Greater Kent Historical Society Business Internet Advanced - 09/19/2023 FOR CITY OF KENT OFFICIAL USE ONLY Sup/Mgr: Agreement Routing Form Dir Asst: • For Approvals,Signatures and Records Management Dir/Dep: KENT This form combines&replaces the Request for Mayor's Signature and Contract Cover (optional) W A 5 H I N G T O N Sheet forms. Originator: Department: Ikhra Mohamed IT Date Sent: Date Required: c09/20/2023 09/22/2023 p. Director or Designee to Sign. Date of Council Approval: Q N/A Budqet Account Number: Grant? Yes FI./]No 10006600.64220.5140 Budget? Yes:No Type: N/A Vendor Name: Category: Comcast Business Contract Vendor Number: Sub-Category: N/A (Pcard) Original 0 Project Name: Comcast Business Service Order Agreement (SOA) for GKHS E 0 Project Details:New Comcast Business Service Order Agreement (SOA) for Greater Kent Historical Society (GKHS) location. Duration of agreement is 36 months, monthly charges. Agreement Amount: $91 1 12.90 Basis for Selection of Contractor: Direct Negotiation 4) *Memo to Mayor must be attached start Date: Upon Dir. signature Termination Date: 36 months from signature Q Local Business?E]Yes W1No* If meets requirements per KCC3.70.100,pleosecomplete"VendorPurchase-Locol Exceptions"form onCityspace. Business License Verification:YesElln-ProcessElExempt(KCC 5.01.045) Notice required prior to disclosure? Contract Number: F-]YesFNo CAG2023-500 Comments: CM <<Signature on attached Service Order Agreement p. 4/6>> 3 0 Mike Carrington, IT Director cc GJ y � i Date: «date on attached Service Order Agreement p. 4/6>> �a c in Date Routed to the City Clerk's Office: Interlocal Agreement has been uploaded to website: adccW22373_1_20 Visit Documents.KentWA.gov to obtain copies of all agreements rev.20210513 C O M C A S T Comcast Business Service Order Agreement BUSINESS Company Name: GREATER KENT HISTORICAL SO Order# OID-0008918901 Service Location: Billing Location: Address 1 855 E SMITH ST Address 1 855 E SMITH ST Address 2 Address 2 City KENT City KENT State WA State WA Zip 98030 Zip 98030 Primary Contact Name CITY OF KENT-IT Billing Contact Name CITY OF KENT-IT Primary Contact Phone (253)856-4600 Billing Contact Phone (253)856-4600 Primary Contact Email ita@kentwa.gov Billing Contact Email ita@kentwa.gov Tax Exempt No Service Term 36 Months Package Code: 9476106970 Package&Promotion Details One month MRC waived.Ultimate Business Package for discounted rate of$214.99 for months 12,increasing to$229.99 for months 13-24,increasing to$244.99 for months 25-36,increasing o then regular rate in month 37.Package includes Business Internet Advanced(download speed up to 500 Mbps), 1 Mobility Line,SecurityEdge,and Connection Pro.3 year term agreement required.Additional services may be added to qualifying bundles:Two or more Mobility Lines $24.95 each/mo.After 36 months,monthly service charge increases to regular rate for each additional service.Additional$10 MRC discount with enrollment in EcoBill paperless billing and automatic payments through Comcast's self-service online tool via https:/Ibusiness.comcast.com/myaccount within 30 days of service installation.If either EcoBill paperless billing or automatic payment service is cancelled during the promo,the monthly service charge automatically increases by$10.00.Mobile discount for existing Comcast Business Internet Standard service or higher customers who activate new Comcast Business Mobile service with minimum 2 Mobile Unlimited lines:$30 discount with 2 to 4 Mobile Unlimited lines,$20 discount with 5 or more Mobile Unlimited lines.Mobile discount applied to Comcast Business Internet bill or 12 months.Limit one discount per account.After 12 months,or if any of the required services are cancelled or downgraded,or if Unlimited service is switched to By the Gig,the mobile discount will be removed.Comcast Business Internet must be installed by 9/21/2023 to qualify for he mobile discount.Comcast Business Mobile Unlimited lines must be activated within 90 days o Comcast Business Mobile Unlimited order date.Equipment,installation,taxes and fees,including Broadcast TV Fee,Regional Sports Fee,regulatory recovery fee and other applicable charges extra and subject to change. Customer Initia a Services Included Q Package Monthly Service Package Non-Recurring Package ty Charge' Chargez Business Internet Advanced 1 $ 214.99 $ 0.00 Ultimate Business Mobility Lines 1 Package SecurityEdge Service Fee 1 Connection Pro 1 Equipment and Additional Service(s) Qty Additional Monthly Additional Non- z Service Charge Recurring Charge Equipment Fee Equipment Fee 1 $ 29.95 Total Additional Charge $ 29.95 $ 0.00 Monthly Service Charge' Non-Recurring Charge Total Charge for Service Order $ 244.94 $ 0.00 Page 1 of 5 C O M C A S T Comcast Business Service Order Agreement BUSINESS Company Name: GREATER KENT HISTORICAL SO Order# OID-0008918901 1 Charges identified in the Service Order Agreement are exclusive of maintenance and repair charges,and applicable federal,state,and local taxes,fees,surcharges and recoupments(however designated). 2 Non-Recurring Charges in the Service Order Agreement reflect activation and installation fees for this order.This excludes any custom installation fees. General Special Instructions AGREEMENT 1.This Comcast Business Service Order Agreement("Agreement")sets forth the terms and conditions under which Comcast Cable Communications Management,LLC and its operating affiliates("Comcast")will provide the Services to the above-named customer ("Customer").This Agreement consists of this document(this"SOA"),the Business Services Customer Terms and Conditions(the"Terms and Conditions"),and any jointly executed amendments("Amendments")entered under the Agreement.In the event of inconsistency among these documents,the order of precedence will be as follows:(1)Amendments,(2)Terms and Conditions,and(3)this SOA.This Agreement shall commence and become a legally binding agreement upon Customer's execution of the SOA.The Agreement shall terminate as set forth in the Terms and Conditions.The Terms and Conditions are located at https:Hbusiness.comcast.com/terms-conditions-smb. Capitalized terms not otherwise defined in this SOA shall have the meaning ascribed to them in the Terms and Conditions.Use of the Services is also subject to the then-current Acceptable Use Policy for High-Speed Internet Services(the"AUP")located at https:Hbusiness.comcast.com/customer- notifications/acceptable-use-policy(or any successor URL),and the then-current Privacy Statement(the"Privacy Policy")located at https://business.comeast.com/privacy-statement(or any successor URL),both of which Comcast may update from time to time. 2.Each Comcast Business Service("Service")carries a thirty(30)day money back guarantee.If within the first thirty(30)days following installation of a new Service, Customer is not completely satisfied,Customer may cancel the Service and Comcast will issue a refund for the monthly recurring charge paid for the first thirty(30)days of Service,excluding any custom installation fees,voice usage charges,fees,taxes, surcharges and optional service fees.Customer will be charged for any non-refundable fees and other charges.In order to be eligible for the refund,Customer must cancel the new Service within thirty(30)days of installation and return any Comcast-provided equipment in good working order.In no event shall the refund exceed$500.00.If Customer uses the Service in the first thirty(30)days,Customer will be refunded its subscription fees,but charged the applicable one-time fee.For the avoidance of doubt,this money back guarantee does not apply to renewals of an existing Service. 3.Customer must provide thirty(30)days'prior notice to Comcast in order to terminate a Service Order or the Agreement.Any termination of a Service Order or the Agreement may be subject to early termination fees in accordance with the Business Services Customer Terms and Conditions. 4.To complete a Voice order,Customer must execute a Comcast Letter or Authorization("LOA")and submit it to Comcast,or Comcast's third party order entry integrator,as directed by Comcast. 5.New telephone numbers are subject to change prior to the install.Customers should not print their new number on stationery or cards until after the install is complete. 6. Modifications:All modifications to the Agreement,if any,must be captured in a written Amendment,executed by an authorized Comcast Vice President and the Customer.All other attempts to modify the Agreement shall be void and non-binding on Comcast.Customer by signing below,agrees and accepts the Terms and Conditions of this Agreement. 7.IF CUSTOMER IS SUBSCRIBING TO COMCAST'S BUSINESS DIGITAL VOICE SERVICE,CUSTOMER,BY SIGNING BELOW, ACKNOWLEDGES RECEIPT AND UNDERSTANDING OF THE FOLLOWING 911 NOTICE: Page 2 of 5 C O M C A S T Comcast Business Service Order Agreement BUSINESS Company Name: GREATER KENT HISTORICAL SO Order# OID-0008918901 911 Notice 911 Email Notification- If 911 is dialed using the Voice Service,Comcast will send a notification to the Customer designated email address,unless the Customer has opted out of receiving such notifications.Each notification will include the telephone number from which 911 was dialed,location information,and the time the call was placed.After installation of the Voice Service,Customer may change the designated email address and/or decision to receive notifications by calling Comcast at 1-888-824-8104. Your Comcast voice service("Voice Service")may have the following 911 limitations: • For 911 calls to be properly directed to emergency services using the Voice Service,Customer must provide the correct address information("Registered Service Location")for each telephone number used by Customer. The Registered Service Location may also include information such as floor and office number. • If the Voice Service or any Voice Service device is moved to a different location without Customer providing an updated Registered Service Location,911 calls may be directed to the wrong emergency authority,may transmit the wrong address,and/or the Voice Service (including 911)may fail altogether.Customer's use of a telephone number not associated with its geographic location,or a failure to allot sufficient time for a Registered Service Location change to be processed,may increase these risks. • If a Registered Service Location is deemed to be in an area that is not supported for 911 calls,Customer 911 calls will be sent to an emergency call center where a trained agent will ask for the caller's name,telephone number,and location,and then will contact the local emergency authority. • The Voice Service uses electrical power in the Customer's premises.If there is an electrical power outage,911 calling may be interrupted if back-up power is not installed,fails,or is exhausted. Voice Services that rely on a broadband connection may also be interrupted if the broadband service fails. • Calls using the Voice Service,including calls to 911,may not be completed if there is a problem with network facilities,including network congestion,network equipment,and/or power failure,a broadband connection failure,or another technical problem. Registered Service Location Updates- The Registered Service Location will be provided to Public Safety Answering Points to assist in responding to a 911 call.Customer may update or otherwise customize the Registered Service Location by: • Calling Comcast at 1-888-824-8104 BY SIGNING BELOW,CUSTOMER ACKNOWLEDGES THAT IT HAS READ AND UNDERSTANDS THE FOREGOING 911 NOTICE AND THE 911 LIMITATIONS OF THE VOICE SERVICE. CUSTOMER SIGNATURE FOR COMCAST USE ONLY By signing below,Customer agrees and accepts the Terms and Conditions of this Agreement.General Terms and Sales Representative Edmundo Vazquez Conditions can be found at hftp://business.comcast.com/terms-conditions/index. Sales Representative Code 0051 H000009QzHdQAK Signature Sales Manager/Director Name SalesManager Sales Manager/Director Approved Name Mike Carrirl Title IT Director Division Date 09/19/2023 SmartOffice License Page 3 of 5 COMCAST COMCAST BUSINESS SERVICE PROVISIONING DETAILS BUSINESS CompanyName: GREATER KENT HISTORICAL SO Order#: OID-0008918901 BUSINESS INTERNET CONFIGURATION DETAILS Transfer Existing Comcast.net Email No Equipment Selection Comcast Business Router Number of Static IPs* Business Web Hosting No BUSINESS VIDEO CONFIGURATION DETAILS Outlet Details Location Outlet Type Additional Comments: Outlet 1 -Primary Outlet 2-Additional Outlet 3-Additional Outlet 4-Additional Outlet 5-Additional Total Occupancy Outlet 6-Additional OUTLETS 9&UP QUANTITY Outlet 7-Additional TV Box+Remote Outlet 8-Additional TV Adapter BUSINESS VOICE CONFIGURATION DETAILS Directory Listing Details Additional Voice Details Directory Listing(Published,Non- Caller ID Yes Published,Unlisted) Published Directory Listing Phone Number 2538544330 Caller ID Display Name GREATER KENT HI Directory Listing Display Name GREATER KENT International dialing false HISTORICAL SO Call Blocking No DA/DL Header Text Information PROFESSIONAL Auto Attendant No ORGANIZATIONS DA/DL Header Code Information 62451 Standard Industry Code 8621 Hunt Group Configuration Details E911 Email Notification Details Hunt Group Features Requested (Yes/No) No Opt-in(Yes/No) No Hunt Group 1 Configuration Type Email Address Hunt Group 2 Configuration Type Phone# Type HG1 Seq HG2 Seq Voicemail RCF TN 2538544330 Mobility Lines None None No No Page 4 of 5 COMCAST COMCAST BUSINESS SERVICE PROVISIONING DETAILS BUSINESS CompanyName: GREATER KENT HISTORICAL SO Order#: OID-0008918901 Toll Free# Calling Originating Area Associated TN Page 5 of 5