HomeMy WebLinkAboutCAG2023-408 - Original - Cities Digital, Inc. - CDI, JIS and JABs Integration & Professional Services - 07/01/2023 FOR CITY OF KENT OFFICIAL USE ONLY
Sup/Mgr:
Agreement Routing Form DirAsst:
• For Approvals,Signatures and Records Management Dir/Dep:
KENT This form combines&replaces the Request for Mayor's Signature and Contract Cover (optional)
WASHINGTON Sheet forms. (Print on pink or cherry colored paper)
Originator: Department:
Ikhra Mohamed IT
Date Sent: Date Required:
> 07/12/2023 07/19/2023
QAuthorized to Sign: Date of Council Approval:
Q �✓ Mayor or Designee N/A
Budget Account Number: Grant? Yes No�✓
Multiple
Budget?❑✓ Yes E]No Type: N/A
Vendor Name: Category:
Cities Digital, Inc. Contract
Vendor Number: Sub-Category:
1524349 Original
0
W Project Name: CDI JIS and JABs Integration & Prof Svcs
3- Project Details: New Software & Services Purchase Agreement with Cities Digital, Inc. (CDI)
0 9
for JIS and JABs Integration and Professional Services. Term date 07/01/2023
- 06/30/2024.
C _
Basis for Selection of Contractor:
Agreement $40,004.06 Direct Negotiation
E *Memo to Mayormustbeattached A
A— Start Date: 0 1/2023 Termination Date: 06/30/2024
a Local Business? Yes ✓�No*If meets requirements per KCC 3.70.100,please complete"Vendor Purchase-Local Exceptions"form on Cityspace.
Business License Verification: ❑Yes In-Process F1 Exempt(KCC 5.01.045) FlAuthorized Signer Verified
Notice required prior to disclosure? Contract Number:
Yes ✓❑No CAG2023-408
Comments:
<<Signature on attached purchase agreement p. 5/15 >>
0
c Dana Ralph, Mayor
3 0 <<Date: Date on attached purchase agreement p. 5/15 >>
a
a
Date Received:City Attorney: 7/12/23 Date Routed:Mayor's Office 7/20/23 6ity Clerk's Office 7/24/23
adccW22373_7_20 Visit Documents.KentWA.gov to obtain copies of all agreements
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�� rev.20221201
DocuSign Envelope ID: E1B6D65F-88B8-4B32-9BDF-570372F2BDC0
0CD1
Software & Services Purchase Agreement
This agreement is made and entered into on, July 1, 2023 by and between:
Cities Digital, Inc. (D.B.A. "CDI") Buyer: City of Kent
2000 O'Neil Road Buyer Address 1: 220 4th Ave S
Suite 150 And Buyer Address 2:
Hudson,WI 54016 City, State,Zip: Kent,WA 98032
herein referred to as"Seller"; herein referred to as"Buyer."
WITNESS ETH
WHEREFORE, in consideration of the mutual covenants herein contained, and other valuable consideration, the
receipt of which is acknowledged, the parties agree as follows:
1. Agreement to Sell and Purchase: Seller hereby agrees to sell to Buyer, and Buyer agrees to purchase from Seller
those software products,services, maintenance agreements, and upgrades set forth in Exhibit"A".
2. License Agreement: It is specifically agreed and acknowledged that the software products sold by Seller to Buyer as
described in Section 1 hereinabove, are being sold subject to the restrictions, duties and obligations of Seller pursuant to
License Agreements referenced in "Exhibit D."Buyer, by its execution of this agreement, agrees to fully abide by the terms
and conditions of such License Agreements, and further agrees to fully indemnify, protect, and hold Seller harmless from
any claims, suits, actions, liabilities, damages (including all legal costs incurred by Seller) resulting from any violation by
Buyer under the terms thereof.
3. Term of Agreement: The term of this Agreement shall be for 1 year from the date first written above and shall renew
annually for additional one-year terms,unless terminated by either party with or without cause with 90 days advanced written
notice.
4. Purchase Price, Payments&Renewals: The purchase price for the software products and services being purchased
by Buyer from Seller are set forth in the quotation in Exhibit"A"and shall be due and payable from Buyer to Seller as follows:
a. In consideration of the initial purchase of products and/or services, the Buyer shall pay Seller
commensurate with payment schedule below. Initial invoices for software and services are due upon
receipt. Future invoices will be paid within thirty (30)days of invoice date. Invoices not paid within thirty
(30) days of invoice may be subject to a one and '/2 percent (1.5%) monthly interest charge (eighteen
percent(18%)per year).
b. It is acknowledged that certain items set forth in"Exhibit A"if necessary are based on Seller's estimates,
including fees from the"Fee Sheet"included in "Exhibit B."The sums payable by Buyer for maintenance
and upgrades as described in "Exhibit A" are in addition to being payable as set forth above, payable
annually on the anniversary of the purchase date. Such sums may be subject to a price increase after
payment for the initial year, provided that, the price shall only be increased by Seller in the event that
Seller's costs therefore are increased by CompuLink Management Center, Inc.or its successor in interest.
Seller will provide Buyer with notice of any such price increase. Buyer shall have no legal obligation to
continue paying for the maintenance (software updates)and technical support provided Buyer does not
see value in said service and may terminate this service with 90 days advanced written notice.
c. It is agreed that the estimates for those items set forth in"Exhibit A"will not be exceeded by Seller without
prior written approval by Buyer. In the event that the estimates are exceeded with approval of Buyer,then
Buyer shall pay the difference with the payment set forth in"Exhibit A" hereinabove.
d. Renewal and payment of maintenance,subscription products and Laserfiche Cloud need to be completed
prior to client's renewal date to avoid disruption of support or subscription services. Cancellation of
subscription products from Laserfiche requires a 90-day notice prior to renewal date.
CDI 2000 O'Neil Road Suite 150 Hudson, WI 54016 P. 855.714.2800 F. 866.592.7343 www.CDI.support
DocuSign Envelope ID: E1B6D65F-88B8-4B32-9BDF-570372F2BDC0
Payment Schedule
Payment Date Description/Percentage Payment Amount
Upon Receipt Software and Maintenance&Services in Exhibit A $36,334.30
of Licenses
5. Limitation: It is specifically acknowledged and agreed that all techniques, procedures and methodologies used and
implemented by Seller in the performance of its work under this agreement are not included in the sale, and all intellectual
property rights to such techniques, procedures and methodologies shall be retained by Seller, or by such third parties with
whom Seller may contract with or have licenses through.
6. Independent Contractor: It is specifically acknowledged that Seller is an independent contractor, and that no agent,
employee,or subcontractor of Seller shall be deemed an employee of Buyer or be entitled to any compensation from Buyer
except as specifically set forth in this agreement.
7. Confidentiality:Seller shall keep confidential all non-public aspects of the work performed under this contract, including
but not limited to all communications regarding that work and all Buyer data and information to which Seller obtains access
in the course of performing services under this agreement. Seller shall limit internal access to information regarding work
under this contract to those members of Seller's own staff or subcontractors of Seller who are directly involved in the work
or otherwise have a need for access to the information. Unless otherwise required by law,Seller shall not disclose any non-
public information to anyone other than the Buyer's project manager and Seller's own staff and subcontractors without the
Buyer's prior written consent. Seller shall ensure that all individuals and subcontractors engaged directly or indirectly by
Seller to provide services under this agreement are advised of and required to comply with the forgoing confidentiality
obligation.
8. Sharing Information: Only upon the Buyer's written request and authorization, may Seller shall share any project
information designated by the Buyer and shall fully cooperate with all corporations,firms,contractors,governmental entities,
and persons involved in or associated with the project and designated by the Buyer in the request. Seller shall not
communicate with representatives of any of the news media regarding work under this contract; any communications with
news media representatives regarding this contract shall be exclusively through the Buyer.
9. Commitment and Completion: It is agreed that Seller shall commence work within 14 days of receipt by Seller from
Buyer of a written authorization to proceed and shall be completed pursuant to Exhibit"A." Notwithstanding such schedules,
it is acknowledged that delays resulting from any acts or omissions of Buyer,or circumstances beyond the control of Seller,
including,but not limited to acts of war or terror,natural disasters,material shortages,and acts of God,shall not be deemed
a breach of this agreement.
10. Insurance: Seller shall procure commercial general liability and automobile liability insurance which shall include
personal injury, bodily injury, including death, and broad form property damage including loss of use of property, occurring
in the course of or in any way related to Seller's operations, in an amount not less than $2,000,000 combined single limits
per occurrence; Seller shall maintain Workers' Compensation and Employer's liability for all consultants' employees who
are subject to Worker's Compensation statute either as a carrier-insured employer or as a self-insured employer. Seller
shall maintain cyber breach, professional errors and omissions liability insurance for the protection of the Seller and its
employees and subcontractors, insuring against losses arising out of or resulting from breach, their professional acts,
omissions, activities or services, in an amount not less than $2,000,000 per claim. The Buyer shall be named as Primary
Non-Contributory Additional Insured under the Seller's insurance policies with respect to the work performed by Seller for
the Buyer (City of Kent). The above policy limits may be obtained through excess (umbrella) liability insurance. At the
request of Buyer,Seller shall furnish the Buyer with certificates evidencing the date,amount,and type of insurance required
by this contract. Buyer waives no rights and Seller is not excused from performance if Seller fails to provide the Buyer with
a copy of the endorsements naming the City as a Primary Non-Contributory Additional Insured.
11.
11.1 Mutual Representations and Warranties.Each Party represents and warrants to the other Party that(a)such
Party has the required power and authority to enter into this Agreement and to perform its obligations hereunder, and shall
have obtained and maintain all licenses, permits and certifications required for such Party in connection with the performance
of such Services; (b)the execution of this Agreement and performance of its obligations hereunder do not and will not violate
CDI 2000 O'Neil Road Suite 150 Hudson,WI 54016 P. 855.714.2800 F. 866.592.7343 www.CDI.support
DocuSign Envelope ID: E1B6D65F-88B8-4B32-9BDF-570372F2BDC0
any other agreement to which it is a party;and(c)this Agreement constitutes a legal,valid and binding obligation when signed
by both Parties.
11.2 Seller Warranties and Representations. Seller represents and warrants that the Services and work will be
performed in a professional and workmanlike manner, consistent with applicable industry standards and the corresponding
specifications set forth in the applicable exhibits and service level commitments.
a. Deliverables. Seller represents and warrants that each deliverable shall meet and conform to its
applicable specifications as provided herein following its acceptance and during the term of the Agreement. Seller also
represents and warrants that the service, in whole and in part, shall operate in accordance with the applicable approved
configuration documentation, and this Agreement.
b. Services. Seller represents and warrants that(a)it shall perform all Services required pursuant
to this Agreement in a professional manner, with high quality, (b) it shall give due priority to the performance of the
Services, and (c)time shall be of the essence in connection with performance of the Services.
C. Title Warranty and Warranty against Infringement. Seller hereby warrants and represents that
Seller is the owner of the Services and any software licensed hereunder or otherwise has the right to grant to the Buyer,
the licensed rights to Seller's Services and software provided by Seller through this Agreement without violating any rights
of any third party worldwide.Seller represents and warrants that(i)Seller is not aware of any claim, investigation,litigation,
action, suit or administrative or judicial proceeding pending or threatened based on claims that Seller's Services or
software infringe or misappropriate any patents, copyrights, trade secrets or other intellectual property rights of any third
party, and (ii) Seller's Services and software do not knowingly infringe upon or misappropriate any patents, copyrights,
trade secrets or any other intellectual property rights of any third party.
d. Maintenance Services Warranty. Seller warrants that, in performing the services under the
Agreement, Seller shall substantially and materially comply with the descriptions and representations as to the services,
including performing capabilities,accuracy,completeness,characteristics,statements of work, configurations, standards,
function and requirements, which appear in this Agreement. Errors or omissions committed by Seller in the course of
providing the software and Services shall be remedied as set forth herein.
e. Warranty of Compliance with Applicable Law. Seller warrants the software and Services shall
comply with all applicable federal, State and local laws, regulations, codes and ordinances to which it is subject. Seller
warrants that, throughout the Term of this Agreement, including any renewals, the software, and Services, shall comply
with changes to and new applicable federal,state,and local laws,regulations,codes,and ordinances to which it is subject.
Seller represents and warrants that it shall comply with all applicable local,state, and federal licensing,accreditation, and
registration requirements and standards necessary in the performance of the Services.
f. Warranty of software and Services. General Responsibilities.Seller warrants the software and
Services for the term of this Agreement. Seller shall provide Warranty Services as described in this Agreement at no
additional cost to correct deficiencies in the software and Services and to repair and maintain the software and Services
in accordance with the specifications, subject to the Service Level Agreement. Seller's Warranty Service responsibilities
shall include, but not be limited to the following:
i Seller shall promptly and diligently perform and reperform Services which are not in
compliance with documentation/specifications, representations, and warranties at no
additional cost to the Buyer;
ii Maintain the software and Services in accordance with the Specifications terms of this
Agreement and meet all availability and system performance service levels as specified
in this Agreement. In the event the Service requires failover activities,then Seller shall
be responsible for continuance of the software and the Buyer shall not be subject to
additional costs unless otherwise specified in this Agreement.
iii Promptly coordinate with the Buyer all tasks related to correcting problems and
deficiencies connected with the Software.
iv Not disable any Buyer software.
v If Seller and/or Buyer reasonably determines that Seller is unable to remedy such
deficiencies, Seller or Buyer may terminate the Agreement and Seller shall refund to
Buyer the Fees previously paid by Buyer to Seller for the unused term of this Agreement
and Fees for the time for which said deficiency(ies)existed.
CDI 2000 O'Neil Road Suite 150 Hudson,WI 54016 P. 855.714.2800 F. 866.592.7343 www.CDI.support
DocuSign Envelope ID: E1B6D65F-88B8-4B32-9BDF-570372F2BDC0
vi In the event the software is unable to perform as warranted by Seller within 30 days of
completion of installation, Buyer shall be entitled to a full refund of the purchase price.
11.3 The Seller's warranties within this Section 11 shall not apply to the extent of any problems encountered as a result
of a) Buyer's failure to install and configure the hardware necessary to operate the software in accordance with any
specifications provided by the Seller; or b) the failure of Buyer's computing equipment, servers, networks, or operating
systems.
12. Limitation and Damages: BUYER AGREES THAT SELLER'S TOTAL AGGREGATE LIABILITY, IF ANY,SHALL NOT
EXCEED THE INSURANCE LIMITS SET FORTH IN SECTION 10.The Seller will endeavor to provide high quality services
and a high-quality product. However, the Seller is not, and will not be responsible for any consequential or incidental
damages resulting from any interruptions of service, or data loss (including lost transactions). With the exception of Buyer
subscribing to Server Hosting, day-to-day data backup is the Buyer's responsibility and Seller is not and cannot be liable
for data loss due to poor or nonexistent or insufficient backup or any other issues associated and/or caused by Buyer's day-
to-day server data backup.
13. Attorneys Fees: In case suit, action, or arbitration is instituted to enforce or rescind any of the rights or provisions
expressed in this agreement, the party not prevailing agrees to pay the prevailing party's costs and disbursements related
to said proceedings and such sums as the court or arbitrator, may adjudge reasonable for the attorney's fees at trial or
appeal of said suit or action.
14. Governing Law: This agreement shall be governed and construed under the laws of Washington State.
15. Severability: If any provision of this agreement shall be prohibited or invalid under applicable law,such provision shall
be ineffective to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or the
remaining provisions of this agreement.
16. Complete Agreement: This represents the complete and final agreement of the parties regarding the purchase and
sale of software products and other services to be rendered by Seller on behalf of Buyer and supersedes and replaces any
oral or written agreements heretofore made. Any modification to this agreement shall only be valid in writing and signed by
the parties hereto.
17. Paperless Billing: By selecting "Accepted" below Buyer signifies preference for paperless billing and will receive a
digital copy of invoices emailed to a designated email address for processing.
ACCEPTED ❑ DECLINED ❑ Email Address:
Seller: Cities Digital, Inc. Buyer: City of Kent
Name: Patrick Welsch Name: Dana Ralph
Title: President Title: Mayor
Date:7/7/202 3 Date: 07/20/2023
D�oocu;Signed by:
By: P w�S By: Dax-L.L,
CDI 2000 O'Neil Road Suite 150 Hudson,WI 54016 P. 855.714.2800 F. 866.592.7343 www.CDI.support
DocuSign Envelope ID: E1B6D65F-88B8-4B32-9BDF-570372F2BDC0
EXHIBIT A: Quotation
Annual Breakdown
Total . $7,500.00 -Total -
$834.30 $1,500.00 $1,500.00 $1,500.00
Total Services $28,000.00 $ .00 $ .00 $.00
• $36,334.30 $1,500.00 $1,500.00 $1,500.00
*Tax not included
Software & Annual Maintenance
Product . .
Quantity Cost Cost
CDI JIS Integration(CD3310) 1.00 $7,500.00 $1,500.00 $8,334.30
Software: $7,500.00
Maintenance: $834.30
Tax: $841.76
Total: $9,176.06
Services
Service Service Service Total
Diamond Support Package(160 hours)(CD8000) 1.00 $28,000.00 $28,000.00
Service: $28,000.00
Tax: $2,828.00
Total: $30,828.00
PROJECT BACKGROUND
The City of Kent has multiple Laserfiche expansion projects that need to be implemented to support the
City's Document Management Needs.
The City will be acquiring the CDI AS Integration License and a Diamond Service Package (160 Hours)to
be used for but not limited to the consulting, configuration, and project management of the associated
projects.
PROJECT GOALS
1. Implement CDI's AS Integration to increase access and visibility of AS information to Judges in
the Judicial Access Browser System (JABS). Complete training with end users on AS&JABS
integration.
2. Implement Records Management on Contract Files within the City Clerk Department and
conduct training with users responsible for Records Management functions.
3. Propose a process to migrate AP Invoices from Laserfiche into Transform AP (SaaS).Assist in
or complete migration project.
CDI 2000 O'Neil Road Suite 150 Hudson,WI 54016 P. 855.714.2800 F.866.592.7343 www.CDI.support
DocuSign Envelope ID: E1B6D65F-88B8-4B32-9BDF-570372F2BDC0
4. Engage with CDI to scope and complete other projects per the needs of the City.
AS INTEGRATION PROJECT COST ESTIMATE
General Scope of Work has been provided. Updated SOW, Deliverables and Hours to be provided after
requirements gathering.This quotation supersedes the statement of work dated May 31,2023.
Time spent is billed per employee,per hour.
Task Time estimated
Configuration of Integration 20
Configuration of existing Workflows 10
where needed
Training with End Users 8
Documentation 4
Project Management 8
**TOTAL HOURS 50
* Development services not covered by a flat-fee are billed at a rate of$300/hr.
**If a client has an active Professional Services Package,billable time will be consumed from it.Otherwise,all time will be billed
at a rate of$200/hr.for consulting services and$300/hr.for Development services.
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RECORDS MANAGEMENT PROJECT COST ESTIMATE
Scope of Work with Deliverables has been provided.
Time spent is billed per employee,per hour.
Task Time estimated
Requirements& Documentation 4
Installation 0
Project Management 16
Consulting 20
Documentation 2
Training 2
Travel Per Current Policy
**TOTAL HOURS 44
* Development services not covered by a flat-fee are billed at a rate of$300/hr.
**If a client has an active Professional Services Package,billable time will be consumed from it.Otherwise,all time will be billed
at a rate of$200/hr.for consulting services and$300/hr.for Development services.
LF INVOICE TO TRANSFORM AP MIGRATION PROJECT COST ESTIMATE
No Scope of Work has been provided. Project needs requirements gather to provided updated SOW, Hours,
and Deliverables.
Time spent is billed per employee,per hour.
Task Time estimated
**TOTAL HOURS 40+
* Development services not covered by a flat-fee are billed at a rate of$300/hr.
**If a client has an active Professional Services Package,billable time will be consumed from it.Otherwise,all time will be billed
at a rate of$200/hr.for consulting services and$300/hr.for Development services.
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OTHER PROJECTS COST ESTIMATE
Service Package to be used to scope and complete Other projects per the needs of the City.
Task Time estimated
Engage with CDI to scope out and TBD
complete other projects per the needs
of the City.
**TOTAL HOURS TBD
PROJECT EXCLUSIONS
1. Writing of custom workflows for JIS integration is not included.
2. CDI Packaged Workflow Activities are not included.
PROJECT ASSUMPTIONS
1. CDI assumes that communications will be responded to in a timely fashion by all parties.
2. CDI assumes that hardware and system architecture required for installation will be ready and
available at the start of the project.
3. CDI assumes that sample documents, flow charts, process information and the like, will be
provided by the client during the planning phase of the project.
4. CDI assumes that any data cleanup, pertaining to conversions,or migrations, will be performed
by the client.
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PROJECT CONTACTS
Client Team
Name Title Project Role Contact Info.
Brian Rambonga Project Manager& Other BRambonga@kentwa.gov
Business Analyst 253-856-4610
Eric Moore Business System Main Contact emoore@kentwa.gov
Analysis 253-856-4665
Kim Komoto City Clerk Project Champion kkomoto@kentwa.gov
253.856.5728
Tara Duckworth Deputy Director Other tduckworth@kentwa.gov
Information 253-856-4638
Technology
New Contacts to be Identified per Project
CDI Team
Name Title Project Role Contact Info.
Bee Dishman Account Manager Account Manager Bee.Dishman@citiesdigitaI.com
855-714-2800 ext. 129
Megan Gregor Records Records Megan.Gregor@citiesdigitaI.com
Management Management 855-714-2800 ext. 144
Solutions Engineer Consultant
New Contacts to be Identified per Project
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EXHIBIT B: Software Support Policy, "LSAP" (Laserfiche Software Assurance Plan)or"Annual Maintenance"
The initial purchase of a software system also requires purchasing maintenance for each component. Annual Maintenance
is a software assurance program initiated by Cities Digital and required by the manufacturer to ensure that buyers are able
to receive regular product updates and basic software support through their value-added reseller. Cities Digital has
developed this policy with regard to services that are included with the purchase of Annual Maintenance in order to serve
all buyers with access to hotfixes and expert technical support.
Services included in base LSAP costs:
• Cities Digital technical support hotline:
0 855-714-2800
0 Support(a)CDI.support
0 https://www.cdi.support/support
• Software updates including hotfixes and new feature releases
• LogMeln remote support(allows support technicians to access buyer's computer remotely)
• Customer portal access: Submit&track tickets, view contracts, access videos and documentation
• Annual consulting meeting&strategy session
• Annual software performance audit
Description of Support Services
Laserfiche Software Assurance Plan(LSAP) Fee is based upon software components that have been purchased.
The support plan is renewable each year.
Seller support is provided as a part of the Laserfiche annual support fee.
Technical support is considered assistance with software malfunctions
(break/fix)or"bugs."Technical Support does include assisting buyer with
how-to questions and assistance with configuration of the software.
Response Time and Definition Responses provided within 24 hours of initial report. Most responses and
technical troubleshooting will happen within an hour,if not immediately
through chat/remote support. Responses consist of diagnosing the
problem and if possible,resolving it immediately. If it is not possible to
resolve immediately a time will be scheduled to attempt resolution of the
problem at the buyer's convenience.
Seller provides a technical support hotline during weekday and non-
holiday business hours 8:00 AM to 7:00 PM Central Time.The technical
support staff processes assistance telephone calls, emails and remote
connections as they arrive. The Support Director assesses difficulty of
tasks and assigns cases to the tiered support staff.This process is in place
to provide support to our customers based on the impact on their on-going
operations.
Non-emergency calls for support are typically responded to within one
hours(or less). Critical calls(delay in work or loss of data due to system
issues) may be responded to immediately. Support calls may be
escalated internally to other technicians as needed.
Options for Coverage During Non-Standard Appointments may be scheduled with the Director of Support at
Business Hours or"After Hours Support" support(o)citiesdigital.com.
After hours support requires a two-week prior notification, unless case of
emergency. Upgrades,development,training&other services conducted
after hours will be subject to billable rates and availability.Billable rates
for buyers with current Laserfiche Software Assurance Plans are$250/hr
before 8:00am and after 7:00pm Central Time and weekends.
Cities Digital Closed on Six Federal Holidays Cities Digital will be closed New Year's Day, Memorial Day,
Independence Day, Labor Day,Thanksgiving Day and Christmas Day.
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Capability for Remote Diagnostics A web-based tool for remote diagnostics and support called LogMeln is
utilized.With specific prior written authorization from Buyer an
unattended access tool is available for use.
Update Installation Limitations(does not apply to Product updates are installed,in-place on the same server where
Laserfiche Cloud) Laserfiche is already installed.The installation service is free of charge
for clients with standard Annual Maintenance.Limitations on the
installation services are as follows:
1. Installations in new environments or new servers requires
planning and project management services outside the scope
of free installations.
2. New environments are defined as new domains,installing into
a new cloud environment such as Azure or AWS.
3. Installations must be scheduled in advance using the
scheduling request form online. Installations are not available
same-day.Installations during off-hours,weekends or holidays
are subject to off-hours support charges.
4. Testing of all workflows,forms,business processes,quick
fields sessions and integrations are the responsibility of the
client.Advanced implementations or mission critical systems
may require project management and consulting services for
advanced user acceptance testing(UAT).
5. Client is responsible for installing Windows operating systems,
MS SQL,configuring domain users and network security.
6. CDI limits the number of free server installations to one
production and one test environment.The client may install
additional test environments,development environments,etc.
Maintenance Cost for Fixes, Major Releases and Maintenance that is done over the phone or remote access is included in
Platform Changes annual maintenance agreement at no additional cost. Software upgrade
packages are available to Buyer at support.laserfiche.com or by request
from Support@CitiesDigital.com.
Major and infrequent upgrades referred to as"platform changes"may be
subject to a fee.The fee is set by the manufacturer when the platform is
released.
Support Escalation Procedures 1. Problem is reported, a support case is opened and documented.
The case is resolved over the phone or remotely.
2. If immediate resolution is not possible, problem is reported to
second tier support.
3. If there is no existing solution,Cities Digital development will write a
script,solution or"work around"to fix the problem. Cities Digital will
then implement the solution.
Cities Digital creates technical support cases on behalf of the Buyer with
the manufacturer upon diagnosis of the problem if the problem cannot be
immediately resolved by Cities Digital.
Tracking Database All support cases are tracked in a ticketing system.The tracking software
assigns incident numbers and the buyer may call and request the status
on any support case at any time during work hours or by visiting the client
portal.
Third-Party IT Contractors Buyers that utilize a third-party IT contractor for management of servers
and networking should expect their IT contractor to assign remote-access
to Cities Digital for installation and configuration. Should unattended
access not be permissible third-party IT consultants may need to be
present during installation or configuration. Additional configuration
pertaining to Buyer's network IP addresses,network security and access
may be necessary from time-to-time. Charges from third-party IT
consultants may be assigned. Cities Digital is not responsible for such
charges.It is the policy of Cities Digital to copy Buyer on all communication
between third-party IT contractors unless explicitly instructed not to.
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Services not included in base LSAP costs, Rates Sheet:
Technical services,design,configuration Per hour $200
Project management(per hour Per hour $200
Development, integration and conversion (per hour Per hour $300
Cancelled Meeting within 24 Hours(1/2 hour/person) Per hour $100-
$150
Off-hours work, outside normal business hours excluding holidays per hour Per hour $300
Encrypted drive shipment—Export/Import(per request) Per export/import $500
Managed Services including configuration of domains, IP addresses, certificates, Per hour $300
firewall or SQL
Milea a reimbursement Per mile $.585
Per diem minimum when providing onsite service Per day $250
Completion of private security due diligence examinations Per hour $250
DocuSign Envelope ID: E1B6D65F-88B8-4B32-9BDF-57O372F2BDCO
Exhibit C: Laserfiche On-Premise Recommended Server Specifications -Server Specifications Does not apply to
Laserfiche Cloud
Laserfiche Web Client Laserfiche Server Laserfiche Client
Requirements Requirements Requirements
Thin Client Laserfiche Server Thick Client
Workstations Advanced Audit Trail Workstations
Farms Workflow Laserfiche Client
Audit Trail Web Access Work0ow Designer
Web Access We link SeanConnect
Public Portal Laserfiehe Forms Snapshot
Mobile Fors Portal LF Plus
Weblink Import Agent Quick Fields
Public Portal Import Agent
DCC
Directory Server
Federated Search
Web Admin Console
quick Fields
Laserfiche Web Client Requirements
-1 Recommended Web Server Requirements
Recommended: Recommended:
CPU:2 GHz or faster processor CPU:2.8CHzorfacterprocessor
Memory:46B RAM Memory:a GB RAM
Operating system:Windows Server 2012, Operating rystem:Windows Server 2012 or later,x64 only
Windows 8.1,Windows Server 2012 12, Internet Information Services(IIS):IIS B or later.
Windows 10,Windows Server 2016,Windows .NET 4.8 is required.The ASP.NET component
Server 2019 responding to your.NET version should also be
Internet Information Services pis):Its a stalled in Rs.
or
later Ensure the Windows Authenication feature in l IS is
.N ET 4.8 is requi red.The ASP.NET enabled.
component corresponding to your.NET
—ion should also be installed in IIS.
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feature in HIS is enabled. more
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�Web Client Workstations
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Theweb client is supported on Chmme,Microsoft Edge(Chromium),Firefox,and Safari for iOS.
Minimum Laserliche Server Requirements
Processor type(CPU):Incel or AMD x64 Processor at 1.8 GHz,64-bit Windows operating System
Memory[2 GB RAM
Opee0ng system:Windows Server 2012,Windows 01,Windows Server 2012 R2,Windows 10,Windows Server
2016,Windows Server 2019
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Database engine:Microsoft SQL Server 2014 Service Pack 3,Microsoft SUL Server 2016 Service Pack Z Microsoft
SQL Server 2017,Microsoft SQL Server 2019
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five orfewer simulraneouzlyconrecsea urers.lareer Pi more frenuentyucersM repoz'mrleswill seezgnificamperlPrtnarue IszueP wM1en using NI<msoh
SeL Szner ErcPreza.
Rricommended Larterriche Server Requirements
Recommended:
Processor Type(CPU}Intel or AMD x64 Processor at 2.0 GHz or faster,64-b W inrdows operating system
Operating system:Windows Server 2012 or later,z64 editions only
Database engine:Micrasoft SOL Server 2014 Service Pack 3 or later
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Laserfiche Client Requirements
Minimum Laseffiche Client Requirerntints
Processor Type(CPU):Mell or AMD x64 Processor at 1 8 OW,646it Windows operating system
Memory:2 GB RAM
operating system:Windows 8.1,Windows Server 2012 RZ Windows 10,Windows Server 2016,Windows Seaver
2019
DocuSign Envelope ID: E1B6D65F-88B8-4B32-9BDF-570372F2BDC0
Exhibit D: End User License Agreements
EXHIBIT D:End User License Agreement or"EULA"
9.The Laserfiche End User License Agreement is available for reference in entirely on our website at cdi.support/eula