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Home My WebLink AboutCAG2023-185 - Original - ToolbarStudio, Inc. dba DeskAlerts - One-Way Desktop Alert Notifications - 03/28/2023 FOR CITY OF KENT OFFICIAL USE ONLY �LS/TD Sup/Mgr: Agreement Routing Form Dir Asst: _1Z 40 • For Approvals,Signatures and Records Management Dir/Dep: MC KEN T This form combines&replaces the Request for Mayor's Signature and Contract Cover (Optional) WASH I NGTON Sheet forms. Originator: Department: Lynnette Smith IT Date Sent: Date Required: > 03/21/2023 03/22/2023 0 CL Director or Designee to Sign. Date of Council Approval: CL Q Interlocal Agreement Uploaded to Website ❑✓ N/A Budget Account Number: Grant? Yes�✓ No T00011.64260.1800 Budget?R]YesE]No Type: N/A Vendor Name: Category: ToolbarStudio, Inc. DBA DeskAlerts Contract Vendor Number: Sub-Category: 2512625 Original 0 a Project Name: DeskAlerts E Project Details: DeskAlert licenses (one-way desktop alert notifications) under vendor's = terms. Original - Mike Carrington, IT Director, signature authority. a� Agreement Amount: $13 872.60 Basis for Selection of Contractor: Direct Negotiation N *Memo to Mayor must be attached a- Start Date: 03/28/2023 Termination Date: 03/27/2024 Q Local Business?E]YesFv-']No* If meets requirements per KCC3.70.100,please complete"Vendor Purchase-Local Exceptions'formonCityspace. Business License Verification:ElYes El In-Process El Exempt(KCC 5.01.045) Notice required prior to disclosure? Contract Number: CAG2023— 185 E]Yes ✓ No Comments: <<<Mike Carrington, sign Quote, p. 3/4) _ 0 a, H •� i N � M C Date Routed to the City Clerk's Office: 3/24/23 adccW22373_1_20 Visit Documents.KentWA.gov to obtain copies of all agreements rev.20210513 ToolbarStudio, Inc DBA DeskAlerts Lifetime License Quote for City of Kent Date: 161Mar12023 Expires: 281Mar12023 DESKALERTS SERVER LICENSES 1 DESKALERTS USER LICENSES 1000 CONTENT PUBLISHER LICENSES 5 HOSTING OPTION Hosted by client CORE FUNCTIONA� Rich content support Content scheduling and recurrence Delivery acknowledgement Configurable message priority r/ Role-based access mechanism for content creators Multi-language communication center UI Thin client&VDI support(Windows-based) Optional editorial approval workflow tiI Email alerts backup channel Desktop Alert RSVP Alert Active Directory Integration MODULESSELECTED Video Alert O Scrolling Ticker O Extended Reports 0 Corporate Screensaver v Mobile apps O Fullscreen alerts O Employee Survey 0 SMS Alert 0 Corporate Wallpaper O Corporate Lockscreen O Multi-language alerts O Emergency alerts 0 Login screen alert delivery O Text-to-Voice alert O Multi-domain support O Digital Signage 0 REST API access 0 Staff Engagement Features BONUS MS Teams integration O Computer Name Registration 0 RTS PACKAGE PRICE Perpetual license initial payment"* $12,600.00 Perpetual license maintenance fee(2nd year forward) $1,499.00 "For perpetual contracts,the maintenance&support are included for the 1 st year and can be prolonged for a fee above if paid annually OPTIONS Self-service alert skin editor BONUS Onboarding INCLUDED Perpetual license $12,600.00 1 Extra Module of your choice BONUS PAYMENT TERMS: 3%/10 NET 30 D. b. By: City of Kent,WA By: ToolbarStudio,Inc DBA DeskAlerts Name:Mike Carrington 03/23/2023 Name: Anton Vdovin Title: IT Director Title: COO Anton Vdovin 3/20/2023 Address: Address: 815 NORTH ROYAL ST.,STE 202, ALEXANDRIA VA 22314 EIN 26-2351700 tel.001 703 881 3166 fax.001 801 457 8820 ANNUAL MAINTENANCE TERMS AND CONDITIONS ToolBarStudio Inc.DBA DeskAlerts(known as"Supplier")offers annual support and maintenance services to user(known as"Customer")of DeskAlerts software(known as"Software"),under DeskAlerts Annual Support and Maintenance Agreement. The services provided and the policies under which the services are rendered,are described in this document. MAINTENANCE SERVICES A.The scope of maintenance services will cover: 1. Support level 1.1 Standard Support level is included with every Maintenance agreement by default. The Supplier will provide email support via the helpdesk system with up to 24-hours response time during normal business hours,from 6:00 a.m.to 6:00 p.m.,Monday to Friday, EST(US&Canada),excluding holidays. This support includes the opportunity to consult with a member of the DeskAlerts technical support team,which can assist the Customer with the capabilities,functionality and characteristics of the software and provide basic problem resolution assistance as required.This assistance does not cover training or consulting services. 1.2 A detailed description of all available support levels is set out in the Service Level Agreement document,which can be requested on demand. 2. Software Releases, Updates and Upgrades The Supplier will make updates and upgrades and/or enhancements to the software available to Customers at no additional charge.The installation of updates and upgrades are carried out by the Customer at their own convenience.The Supplier reserves the right,at its sole discretion,to discontinue or modify the terms and conditions of support for non-current releases and versions. 3. Dedicated Customer care manager Customer care manager provides assistance for several types of requests-general questions,account maintenance, licensing and renewals. 4.Access to Knowledge Base The Knowledge Base is a great place to segregate and display helpful information such as how to configure product,use case scenarios,tips and tricks,or various protocols that should be followed. B.The scope of maintenance services does not cover: -the purchase of additional modules; the installation of updates, upgrades and new software via remote web sessions; training or consulting services, configuring 3d party systems; any professional or custom development services listed here https://www.alert-software.com/pro-services All mentioned above additional modules as well as the professional services can be purchased as part of a separate agreement. Annual Maintenance Fee A.Customer subscribe to the support and maintenance agreement by paying the annual maintenance fee.The maintenance fee for each successive one-year term shall be paid according to the payment terms and prices stated on the initial purchase quote. B.Customer may be required to pay an additional fee if maintenance service fees are left unpaid and are subsequently resumed. C. Customer purchasing additional licenses or modules during the current term of his maintenance agreement will be required to pay additional maintenance fees for the additional software or modules. A.The initial term of this Agreement will begin on receipt of Order form(renewal date)and will continue for twelve(12)consecutive months at the fee(s)noted in the DeskAlerts Order Form or Invoice. B.Payment is due annually on or before the renewal date(according NET 30 Policy).To restore lapsed maintenance, Customer should pay according current pricing structure. C. Likewise,Customer must have current maintenance for ALL licenses of DeskAlerts software in order to receive support or updates. Maintenance fees are nonrefundable. LIMITATIONOF REMEDIES Supplier will use commercially reasonable efforts to provide corrections or workaround solutions for any problem or issue reported and determined to be in the DeskAlerts or the documentation at no cost to Customer for the terms of this Agreement.While it is Supplier's goal to provide an acceptable resolution for incoming problems/issues and incidents,Supplier cannot predict a resolution time and is unable to guarantee that all problems or issues can be resolved or addressed.