HomeMy WebLinkAboutLW10-273 - Original - Washington State Patrol (WSP) - SECTOR (Statewide, Electronic Collision and Ticket Online Records) Service Level Agreement C110447GSC - 11/17/2010ecords M em
KENT Do cument
CONTRACT COVER SHEET )ate -1
This is to be completed by the Contract Manager prior to submission
to City Clerks Office. All portions are to be completed.
If you have questions, please contact City Clerk's Office.
Vendor Name: Washinqton State Patrol
Vendor Numberl
JD Edwards Number
Contract Numbert 0- a1h\
This is assigned by City Clerk's Office
Project Namel SECTOR (Statewide Electronic Collision and Ti cket On line Records)
Description: n Interlocal Agreement
X Other:
n Change Order n Amendment ! Contract
Contract Effecti ve Dater LLlt7/L0 Termination Date: 6/30/L5
Contract Renewal Notice (DaYs)r90
Number of days required notice for termination or renewal or amendment
Contract Manager r Tami Perdue Depa rtmentr Law
Contract Amount:s0
Approval Authority: (CIRCLE ONE) D rtment Directo Mayor City Council
Detail: (i.e. address, location, parcel number, tax id, etc.)l
As ofi 08/27114
WSP No. C110,|47GSC
SEGTOR Service Level Agreement
Between
Gity of Kent
And
Washington State Patrol
1. purpose. This Service LevelAgreement (Agreement) ls between the Washington
Stafe Patrol (WSP) and the Law Department for the Gity of Kent (acting as
prosecutor in the kent Municipal Court under Section 2.20 of the Kent Municipal
bode), referred to hereafter as the Agency. This Agreement defines roles and
expeitations ln regard to the Statewlde Electronic Collision and Ticket Online
Records (SECTOR) processes lncludlng a method for resolving technical lssues.
2. Descrlptlon of SECTOR' SECTOR has three irrimary parts:
o SECTOR Client is the application that operates on a vehicle computer or device,
or a ootlislon reviewer's workstation. SECTOR Client software wlll be used to
create and transmit electronlc colllsion reports, notice of infractions (NOl), and
notice of crimlnal citations (NOCC)'
r SECTOR Backffice ls the application and database atWSP that accepts
collision reports, NOls and NOCGs. The SECTOR BackOffice application
coordinates updates to the SECTOR Client software
o The third part ls all appllcations that receive and process collision, NOI and
NOCC da'ta as collected elther through SECTOR or on paper forms. These
applications are under the control of a governing organizqtion with
represontatlves from the Washington Traffic Safety Commisslo! (WTSC), WSP,
the Admlnlstratlve Office of the Courts (AOC), the Washlngton State Department
of Transportation (WSDOT), and the Department of Llcensing (DOL). Thls group
is known as the SECTOR Governance Committee.
g. Agency Reoponslbllltloc. The Agency certifies th.at it gn^erates computers to create
oireview vehlcle collision reports and/or NOls and/or NOCCs pursuant to federal,
state, and local requlrements using SECTOR Cllent. Under thls Agreement the
responsibilities of the Agency are:
a. The Agency shall deslgnate a Local SECTOR Admlnlstrator as the prlmary
contaCt tor
-SECTOR
and who wlll receive SECTOR Adminlstrator training. The
Local SECTOR admlnlstrator shall:
. Administer user accounts for Agency personnel;
Accept modifications to the SECTOR Client;
. Document and submit recommendations for modification of SECTOR vla the
chango rcquest Process;
. Manage the connection(s) needed to move data between SECTOR Client to
SECTOR Backffi ce apPlications;
. Provide support for Agency users and reMewers;
. Update required Agency processes wlth the parameters of SEGTOR.
SECTOR User Agreement' APrll 201 0 Page 1
. Contact WSP lnformation Technology DMsion Customer Services to initiate a
work orderfor problem resolution and tracking.
b. Agency support staff will install SECTOR Client software on Agency'owned
equipment. The Agency will not share the SECToR Client with others.
c.' The Agency acknowledges Appendlx A. Statement on Collision Reqordq P?ta.
The Agency certifies that if lt operates electronlc equipment to create vehicle
collision reports pursuant to federal, state and local requirements lt will not
disclose collision data except in compliance with federal and state law.
d. The Agency will adhere to the SECTOR application standards for the computing
environment as published by WSP. The Agency will make lts blectronic collision,
NOI and NOCC reporting equlpment and system secure and prevent
unauthorlzed use. TheAgencywill ensure Agency SEGTOR eguipment
matntains cunent virus checking sbftware. lf the Agency SECTOR equlpment
becomes infected, the Agenoy wlll take all necessary stgps to remove the virus
and assure the virus ls not transmitted to the SEGTOR server located at and
malntained byWSP.
e. Agency users and revlewers will transfer collisions, NOls, and NOGCs regularly
anC promptly. All Agency users and reviewers will adhere to training Pfogram
detailed ln Aopendix B. SECTOR Govemance Committee Tralnino,Policies.
f. The Agencywill be responsible for all required hardware and software purchases
for the Agency use of the SECTOR Client applicatlon and the transmittal of
collision ieports, NOls, and.NOCCg to WSP, including Agency personnel,
operatlng, maintenance, and data transmission costs. Any costs assoclated with
lie Agency interfacing with SEGTOR BackOffice will be the responsibility of the
Agency.
g, lf the Agency is an Office of a Prosecutlng Attorney, Agency users will not utilize
the SECTOR client to create colllslon reports.
4. WSP Responslbllltlos. WSP provldes support for SECTOR Client and SECTOR
Backffice computing'environment. Underthis Agreement the responsibilities of
WSP are:
a. WSP will provide SECTOR Client software to the Agency at no charge.
Maintenance of the SECTOR Client application is provided by WSP, including
malntainlng compliance with the business rules, data formats, and slandardized
collislon reportforms. WSP will provide the Web unlform resourc€ locator (URL)
address foi connection to the SECTOR BackOffice application and security
lnformation to the Local SECTOR Administrator to assure client connectivity.
WSP will provide a secure environmentfor collision, NOl, and NOCC data; and
retain this data according to federal and state laws and regulations. WSP will
also provide to the Agency any evasive action required to protect the SECTOR
computing environment from significant risk.
b. WSP willcreate LocaISECTOR AdmlnistratorAccount; traln the Local SECTOR
Admlnistrator; and asslst the Local SECTOR Administrator In adminlstration of
agoncy accountg.
SECTOR User Agreement- APdl 2010 Page2
c. WSP will provide a change requesVcontrol process; coordinate change requests
describing lssues or enhancements through the SECTOR Govemance
Commiftee; provide notification of application modifications; transmit NOls and
NOCCs to AOC; and transmit collision reports to DOT and DOL.
d. WSP reserves the right to review and approve Agency equipment security
measures;and to suspend orwlthhold service untilsuch matters are conected to
the reasonable satisfaction bf WSP. This lncludes validation of current vlrus
checklng software packages.
e. WSP willsupport SECTOR Govemance Committee sanctioned training.
f . WSP Information Technology Divislon Gustomer Services wlll proMde first level
telephone support twenty-four (24) hours-a-day, seven (7) days-a-week to assist
the Agency ln rosolving problems wlth the SECTOR applicatlon. This support is
limited to resolutions for routine questions on the SECTOR Glient application and
processss, including troubleshooting and password resets, and using pre-defined
policies and procedures. ltems not lmmediately resolved by WSP will be moved
to a higher levet of support within WSP; thls higher level of support is provided
during regular business hour$, Monday through Frlday.
5. Profec,t Gontacts. WSP and Agency points of contact for this Agreement are
ldentified ln Aooendix C. ProiecJ ContacJs.
6. Ghangoo and Modlflcatlons. Except for changes to the points of contact
inforrnation contalned in Appendix C, changes ln this Agreement are not in effect
untess agreed upon by both WSP and the Agency. However, the Agency agrees to
comply wlth changes in data formats, report forms and other business rules as
requlred by WSP. The Agency wlll be notifled when any changes or updates to
these requirements occur. The revising party shall notify the'other party of a_ny
changes to Appendix C within five (5) business days of the change taking affeot.
T. Compliance with Civll Righto Laws. During the period of performance for this
Agreement, both parties shall comply wlth all federal and state noridlscrimlnation
laws.
L WSP Stafflng. WSP stafi provlding seMces under the terms of this Agreement shall
be under the direct command and control of the Chief of WSP or designee and shall
perform the dutles requlred by this Agreement ln a manner consistentwilh WSP policy
and regulations, applicable state and locallaws, and the Constitutions of the State of
Washlrgton and the United States. The assignment of personnelto'accomplish the
purpose of thls Agreement shall be at the discretion of the Ghief of WSP or deslgnee.
g. Hold Harmtess. Each party shalldefend, protect and hold harmless the other party
from and against all claims suits andlor actions arislng from any negligent or
intentional act or omission of that partt's employees, agents, and/or authorized
subcontractor(s) whlle performing under thls Agreement'
10. perlod of Performance. This Agreement becomes effective on the date of the last
slgnature and continues until June 30, 2015, or untllterminatlon as provided hereln.
SECTOR User Agreement- APril 2010 Page 3
11. Termlnation, Except as otherwise provided in this Agreement, either party may
terminate this Agreement by giving ninety (90) calendar days written notification of
termination to the other party. lf this Agreement is so terminated, the terminating
party shall be liable only for performance in accordance with the terms of this
Agreement for performance prior to the effective date of termination.
'12. Disputos. ln the event that a dispute arises under this agreement, it shall be
determined in the followlng manner. The Chief of the WSP shall appoint one
member to the Dispute Board. The Agency shall appoint one member to the Dispute
Board. The Chief of the WSP and the Agency shalljointly appolnt an additional
member to the Dispute Board. The Dispute Board shall evaluate the dispute and
make a determination of the dispute. The determination of the Dspute Board shall
be final and binding on the partigs hereto.
13. Order of Precedence. ln the event of any inconsistency ln the terms of thls
Agreernent, unless otherwise provided herein, the inconsistency shall be resolved by
giving precedence in the following order: applicable federaland state statutes and
regulations;the terms and conditions contained ln this Agreement; any other
provisions of the Agreement, whether incorporated by reference or othenuise.
14. Gomplete Agreement. This Agreement contains all the terms and conditions
agreed upon by the parties. No other understandings, oral or otherwise, regarding
the subject matter of this Agreement shall be deemed to exist or bind any of the
Farties hereto.
The parties signing below warrant that they have read and understand this Agreement;
and have the authority to enter into this Agreement.
STATE OF WASHINGTON CITY OF KENT
NGTON PATROL
7
Pri Printed Name and Title
APPROVED BY THE OFFICE OF THE AfiORNEY GENERAL 4I27I2UA
Appendices:
Appendix A - Statement on Collision Records Data
Appendix B - SECTOR Governance Committee Training Policies
Appendix B - Projeot Contacts
SECTOR User Agreement- April 2010 'Page4
APPENDIX A
Statement on Collislon Records Data
ln 1938 Washlngton State law (currently RCW 46.52.060) authorized the Washington
State Patrol (WSP) to file, tabulate and analpe collision reports; and to produce certain
statistical lnformation about collisions. For the next thirty years WSP maintained a
largely manual system for filing collision reports generated over approximately five-year
periods. WSP also produced some limited statistical collision data, primarlly fatality and
accident rate summaries, using paper punch card technology. Analysis of collision data
for highway safety purposes was not possible because Washlngton State did not have a
unifoim collislon report; data on collision reports was primitive and lnconslstent; collision
reports were not coded by precise roadway location; and no computerized database
system existed.
ln 1966 hnd 1973 the federal govemment enacted laws requiring states to create
computerized collision databases in order to analyze the need for highway safety
lmprovements; and to particlpate ln federal programs to fund those lmprovements. I
These federal laws and thelr assoclated funding provided for states to adopt uniform
collision reports containing detailed highway saiety coding; and provlded that informatidn
from these reports would be maintained in a computerized collislon database with
precise location coding of all collisions. These laws were lmplemented jointly by WSP
and the Washlngton State Dopartment of Transportation (WSDOT). Beginning in
approximately 1970 WSP collected colllsion reports and entered the raw data lnto a
computer. The data was then transferred to WSDOT for the creation of the collision
database required under federal law. WSP maintained copies of individual collision
records as well as its database, while WSDOT maintained their own collislon database.
The WSP and WSDOT systems forfiling lndividual collision reports, the entry of raw
data lnto a computer, and the creation of the collision database remained unchanged
until 1996. By this tlme the original WSP computer system used for data entry and
storage and retrievalof collision records had become obsolete. An attempt to convert to
an optical character recognition system was not successful, After an extensive
discusslon between WSP, WSDOT and the Washington State Office of Financial
Management, the agencies concluded that functions related to the maintenance of
coples of collision reports and computer lnput of raw collision report date ggutd be most
efficlently performed by WSDOT ln conjunction with its already existing collislon
database function. Beglnning ln 2002, WSDOT not only created the collision database
required by federal law but also, pursuant to an interagency agreement with WSP,
began entering all raw collision data into WSDOT's computer. Pursuant to thls
interagency agreement, WSDOT also began work to develop an electronic imaging
system to store and retrieve copies of lndividual collision reports. Thls lmaging system
was lmplemented ln May 2003.
The cunent system for flling paper collision reports and creating the collision database
wlll remain ln offect until WSP, WSDOT and separate law enforcement agencles enter
lnto a SECTOR SeMce LevelAgreement to allow Agencies to file collision reports and
transmit collision report data electronicalty to WSDOT. The Statewide Electronic
Collision and Ticket Online Records (SECTOR) application was developed through a
collaborative partnership that includes WSP, WSDOT, the Admlnistrative Office of the
Courts, the Department of Licensing, and local law enforcement agencies. SECTOR
enables law enforcemont officere to create electronic collision reports and other forms in
SECTOR User Agreement- APril 2010 Page 5
the field, pursuant to federal, state and local requirements. This data ls then transferred
to a central database where it ls available for review, analysis and reporting by law
enforcement agencies.
The Department of Llcensing ls an agency of the State of Washington authorized by law
(RCW 46.52.030) to receive full access to collision reports for purposes of malntalning
case records under RCW 46.52 .120:for supplying abstracts of drivlng records under
RCW 46.52.130; and to administerfinancial responsibility requirements when drivers are
lnvolved in traffic collisions under chapter 46.29 RCW. To perform these functions, they
must review collision reports that are filed by law enforcement agencies and citizens.
Federal law prohlblts data oomplled or collected for purposes of complying with federal
hlghway safety laws from being used ln any action for damages arislng from any
occunencg at a focation mentloned In the data (Pierce Countv v, Guillen, 537 U.S. 129
(2003). Accordingly, collision data may not be disclosed unless a requestor
acknowledges that the data will not be used ln any actlon for damages arlslng from any
occurrence at a location mentioned ln the report
SECTOR User Agreemcnt- APril 201 0 Page 6
APPENDIX B
S EGTOR Governance Commlttee Trai nl ng Pol icles
Tralning Requirements
1. eveil Agency that elects to use SECTOR must designate one person (up to three) to
attenO aGovemance Team sponsored SECTOR Training Course. This ensures that
each Agency uslng SECTOR will have at least one lndivldualwho has received
tralnlng throlgh the Governance Team sponsored SEGTOR Trainlng Course. An
Agency may iend more than three officers/deputies to Governance Team sponsored
SECfOn Trainlng Gourse when additional seats are available'
Z. lndivlduals who have attended the Govemance Team sponsored SECTOR Training
Course should assume responslbility for tralnlng other users withln thelr Agency.
3. Trainlng courses conducted wlthln an Agency must be coordinated wlth the SECTOR
Training Coordinator.
Tralnlng Recommendatlons i
1. lndivlduals conducting trainlng withln thelr Agency should be proficient with the
SECTOR application prior to tralning additional users by uslng SECTOR for at least
g0 days priqr to conducting tralnlng. Agencies can request assistance from WSP or
other agencles for training.
Z. Agencles must designate a SECTOR point-of-contactthrough whom all SEGTOR
support questions will come to the WSP help desk. Thls polnt-of-contact will most
often be the Agency's designated Local SECTOR Admlnistrator. For urgent
SECTOR lssues or questions during non-standard work hours SECTOR users may
contact the WSP lnformation Technology Division Customer Services.
3. Each Agency SECTOR User should recelve tralnlng with the cunent version of the
@urse materlals snd according to established course standards. These include:
a, Course manuals & exercises
b. Tralning materlalE
c. Suggested courEe duration (2 days)
d. SECTORTralning evaluation form (optional)
4. lndividuals who have attended a Govemance Team sponsored SECTORTralning
Course and are experlenced in the use of SECTOR are encouraged to serve as
trainers in future Governance Team sponsored SECTOR Trainlng Courses or wlth
other agencles.
S. Recommendations for lmprovemehts to SECTOR should be directed to the Agency's
Local SECTOR Administrator. The Local SECTOR Administrator sends
recomine ndations/ feedback to WSP.
SECTOR User Agreemcnt- APril 201 0 Page 7
:l
t'
APeENDIX C
Projec't Contacts
1. For WSP:
Technlcal lssues and change,requests:
Information Technology Division Customer Services Group
Telephone: (3S0) 70$5999
E-mall: lfD0ustgmerSeMcesGroup@wsp.wa.qov or lTDHelo@w-qp.wa'oov
Service Level Agreement lssues:
Ms. Pat Ramsdell
Informatlon Technology Divlslon
Washington State PaFol
StreetAddress: 403 Cleveland Avenue, Suite C, TumwaterWA 98501
Malllng Address: PO Box 42622, Olympla WA 98504-2622
Telephone: (360) 70$51 70
E-ma il : pat.ramsdel l@wsp.wa,sov
2. FortheAgency:
Technical issues and change requests:
Kim Clements, Senlor System Analyst
(253) 856-'m23
kclements@d. kent.wa.us
SeMce Level Agreement lssues:
Taml Pqrdue, Chlcf Prosecuting Attorney
(253) 856-5776
tperd ue@ci.kent.wa. us
SECTOR U*er Agreement- Aprll 2010 Page I