HomeMy WebLinkAboutCAG2020-164 - Extension - CivicPlus, Inc. - SeeClickFix Renewal - 08/01/2021ApprovalOriginator:Department:
Date Sent:Date Required:
Authorized to Sign:
Director or Designee Mayor
Date of Council Approval:
Grant? Yes No
Type:Review/Signatures/RoutingDate Received by City Attorney:
Comments:
Date Routed to the Mayor’s Office:
Date Routed to the City Clerk’s Office:Agreement InformationVendor Name:Category:
Vendor Number:Sub-Category:
Project Name:
Project Details:
Agreement Amount:
Start Date:
Basis for Selection of Contractor:
Termination Date:
Local Business? Yes No*
Business License Verification: Yes In-Process Exempt (KCC 5.01.045)
If meets requirements per KCC 3.70.100, please complete “Vendor Purchase-Local Exceptions” form on Cityspace.
Notice required prior to disclosure?
Yes No
Contract Number:
Agreement Routing Form
For Approvals, Signatures and Records Management
This form combines & replaces the Request for Mayor’s Signature and Contract Cover Sheet forms.
(Print on pink or cherry colored paper)
Visit Documents.KentWA.gov to obtain copies of all agreementsadccW22373_1_20
Budget Account Number:
Budget? Yes No
Dir Asst:
Sup/Mgr:
Dir/Dep:
rev. 200821
FOR CITY OF KENT OFFICIAL USE ONLY
(Optional)
* Memo to Mayor must be attached
This SeeClickFix Services Renewal Agreement amends CAG2020-164 to
accomodate the integration of Cityworks asset management system.
$136,221.19
OK to sign, 8/18/2021, TW.
Service & License Renewal Agreement for Kent, WA
Page 1 of 3
CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com
Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951
Services Renewal Agreement
Terms & Conditions
1.CivicPlus, LLC, d/b/a CivicPlus (“CivicPlus”) will provide SeeClickFix support, maintenance and hosting for Kent, WA
(“Client”) that includes all functionality as defined in the original services agreement signed between the Parties on
or about June 8, 2020 (“Agreement”).
2.With respect to the term extended through this Services Renewal Agreement, the parties agree that the terms and
conditions of the Agreement apply to the renewal terms under this Services Renewal Agreement, except as
specifically amended by the terms of this Services Renewal Agreement.
Billing & Payment Terms
3.Fees for CivicPlus Annual Support, Maintenance & Hosting services shall be invoiced on August 1 of each Renewal term,
beginning August 1, 2021.
4.If the Client’s account exceeds 60 days past due, Support will be discontinued until the Client’s account is made current. If the
Client's account exceeds 90 days past due, Annual Support, Maintenance & Hosting will be discontinued until the Client's
account is made current. Client will be given 30 days’ advance written notice prior to discontinuation of services for non-payment.
5.The Client will be invoiced electronically through email. Upon Client’s request CivicPlus will mail invoices and the Client will be
charged a $5.00 convenience fee.
Agreement Renewal
6.This Renewal Agreement extends the Agreement for an Initial Renewal Term from August 1, 2021 through July 31, 2022.
Thereafter, the Agreement shall automatically renew for a single Renewal Term through July 31, 2023. Should the parties elect
to renew or otherwise extend the Agreement beyond July 31, 2023, the parties agree the terms and conditions of the Agreement
will apply, except for any fee adjustment as the parties may mutually agree will apply.
7.Either party may terminate the Annual Support, Maintenance & Hosting Agreement at the end of a Renewal Term by providing
the other party with 90 days’ advance written notice, prior to the start of the following August 1 Renewal Term.
8.In the event that neither party gives 90 days’ advance written notice prior to the end of the initial or any subsequent
Renewal Term, this Agreement will be renewed for an additional Renewal Term.
9.In the event of early termination of this Agreement by the Client, full payment of the remainder of the then current Renewal
Term is due within 15 days of termination.
10.Each year this Agreement is in effect, a technology investment and benefit fee of two percent (2%) of the total Annual
Support, Maintenance & Hosting costs will be applied.
Signature Page to Follow
Service & License Renewal Agreement for Kent, WA
Page 2 of 3
CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com
Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951
Acceptance
We, the undersigned, agreeing to the conditions specified in this document, understand and authorize the provision of services outlined
in this Agreement.
Client Date
CivicPlus Date
We will e-mail
Sign and E-mail the entire contract with exhibits to:
Contracts@CivicPlus.com
a counter-signed copy of the contract back to you so we can begin your project.
CivicPlus does not require a physical copy of the contract, however, if you would like a physical
copy of the contract, mail one (1) copy of the contract with original signature to:
CivicPlus Contract Manager
302 S. 4th Street, Suite 500
Manhattan, KS 66502
Upon receipt of signed original, we will counter-sign and return the copy for your files.
8/11/2021
Dana Ralph, Mayor
08/23/2021
Service & License Renewal Agreement for Kent, WA
Page 3 of 3
CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com
Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951
Annual Support, Maintenance and Hosting Fee
2021 Total Annual Support, Maintenance and Hosting Fee
Effective August 1, 2021 through July 31, 2022
Includes
•SeeClickFix Annual Licenses Unlimited
•Marketplace App
•Feature Service within ArcGIS to display your request data in internal reports,
public maps and Open Data Portals
•SeeClickFix-hosted integration with Cityworks AMS for Service Requests.
$67,436.23
Annual Support, Maintenance & Hosting Service Include the Following:
Support Maintenance of CivicPlus
Application & Modules
Hosting
7 a.m. – 7 p.m. (CST) Monday – Friday
(excluding holidays)
Install Service Patches for OS DNS Consulting &
Maintenance
24/7 Emergency Support Fixes Monitor Bandwidth-Router Traffic
Dedicated Support Personnel Improvements Redundant ISP
4-hour Response During Normal Hours Integration Redundant Cooling
Usability Improvements Testing Diesel Powered Generator
Integration New & Upgraded Services Development Daily Tape Backup
Proactive Support for Updates & Fixes Usage License Intrusion Detection & Prevention
Online Training Manuals Upgrades Antivirus Protection
Monthly Newsletters Upgrade Hardware
Routine Follow-up Check-ins Shared Web/SQL Server