HomeMy WebLinkAboutCAG2019-320 - Change Order - #13 - Calytera US, Inc. - Amanda Permitting System Phase 2 - 03/11/2021
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CALYTERA PROJECT CHANGE REQUEST
Client City of Kent
Project Name City of Kent – Permitting System - Phase 2
Change requested by: City of Kent
Project Manager: Derek McConnery – Calytera Project Manager
Change Request # CO-13 (Phase 2)
Urgency: High Date February 19th, 2021
Change Request Identification
Change Title Inspector Application QA & UAT Process
Change Request Details
Description This change order establishes an approach change to quality assurance and user acceptance
testing compared to what is in the Statement of Work for the inspector Application.
The statement of work defined the QA process as:
Vision33 performs a QA Review on each component, including:
o “Unit Level Testing” for individually configured Folders and other elements
against documented requirements, including boundary conditions and
error handling for any data validation requirements.
o “Pairs Testing” for the interaction of Folders with other configured
elements where appropriate (i.e. Batch Routines, Reports, Interfaces,
Portals, Mobile updates and synchronization)
o “Systems testing” for full end to end interaction of multiple configured
elements. Testing of custom interfaces to Customer systems may be limited
or not possible from the Development environment.
Vision33 installs QA Reviewed solution in the Customer’s Testing Environment
This will be updated to.
Vision33 performs a QA Review on each component via a screenshare with City of
Kent, including.
o “QA working session” an agreed to session to QA the back office
configuration with City of Kent based on a pre-defined agenda determined
by Vision33.
o A walkthrough performed by City of Kent, at the direction of Vision33 to
perform Adequate QA based on a predefined list of steps that would
normally be performed as “Unit Level Testing” & “Pairs Testing”
independently.
o A demonstration performed by City of Kent, at the direction of Vision33 to
complete the Milestone.
The statement of work defined the UAT process as:
App B.4.7 Configured Inspector App for Test
Deliverable Description: Inspector App in Customer’s Test Environment.
Assumptions and Constraints:
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CALYTERA PROJECT CHANGE REQUEST
o Configuration is completed as defined in the approved Analysis
documentation.
o All functions and features configured have been unit and system tested.
o QA is to be performed prior to Prime handoff
o UAT should not commence until Train-the-Trainer activities occur
Acceptance Criteria: Pre-Test Inspector App released to Customer Test Environment, and
Customer notified about release.
App B.6.7 Final Configured Inspector App for Deployment
Deliverable Description: This deliverable signifies the completion of Inspector App UAT
and respective functionalities, reported as issues during UAT, are resolved or
mitigated.
Assumptions and Constraints:
o Issues logs, maintained to track UAT progress, is the responsibility of the
Vision33 PM.
o Issues reported are those reported within the test environment prior to
Production deployment.
o Vision33 classifies issues in order of severity (1,2, and 3). The resolution
and/or mitigation of all Severity 1 & 2 issues deems the solution complete
and ready for deployment in Production.
Acceptance Criteria: (DA form required): Customer Business SME and Project Manager
signoff.
This will be updated to:
App B.4.7 Configured Inspector App for Test
Deliverable Description: Inspector App in Customer’s Test Environment.
Assumptions and Constraints:
o Configuration is completed as defined in the approved Analysis
documentation.
o All functions and features configured have been unit and system tested
through a shared screen with City of Kent designee
o QA is to be performed with City of Kent designee prior to Inspector App
KMC and/or Train the Trainer sessions
o UAT should not commence until Train-the-Trainer activities occur
Acceptance Criteria: Pre-Test Inspector App released to Customer Test Environment, and
Customer notified about release.
App B.6.7 Final Configured Inspector App for Deployment
Deliverable Description: This deliverable signifies the completion of Inspector App UAT
and respective functionalities, reported as issues during UAT, are resolved or mitigated.
Assumptions and Constraints:
o Issues logs, maintained to track UAT progress, is the responsibility of the
Vision33 PM.
o Issues reported are those reported within the test environment prior to
Production deployment.
o Vision33 classifies issues in order of severity (1,2, and 3). The resolution
and/or mitigation of all Severity 1 & 2 issues deems the solution complete
and ready for deployment in Production.
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CALYTERA PROJECT CHANGE REQUEST
o Issue Resolution will be the responsibility of Vision33 through the
assistance of City of Kent designee.
Vision33 will resolve issues with the inspector app setup and
configuration on the device inclusive of any Back Office
configuration during the UAT period.
Issues resulting in device connectivity, VPN, or network
connections will result in a collaborated resolution between the
City of Kent, Calytera and Vision33.
City of Kent designee will be available as needed for Vision33 to
resolve any reported issues in a timely manner as well as screen
sharing when applicable.
Acceptance Criteria: (DA form required): Customer Business SME and Project Manager
signoff.
Assumptions
City of Kent will do “product’ & “train-the-trainer” training prior to UAT in order to
educate staff to support them in their increased UAT responsibilities.
City of Kent staff & V33 will agree to a schedule that support these process changes
for the relevant duration.
UAT process will be carried forward in the UAT plan.
Vision33 hours need to be managed in-line with original plan of QA and support
related activities. Vision33 cannot provide additional support beyond the original
scope (ie; device issues, etc)
Vision33 will not be able to test, replicate or provide support for issues related to
connectivity through City of Kent VPN or network. .
City of Kent will identify and make available an SME to perform the screen sharing
sessions needed to configure, QA, and triage any UAT issues related to the Inspector
Application
Justification The inspector application architecture as recommended by Calytera could not implemented
due to City of Kent policies.
Instead, the City of Kent has requested that the Inspector Application leverage a VPN
connection, which for security reasons, can not be provided to Calytera/V33 to replicate
connectivity the same way the City of Kent will be using the application or have direct access
to the application as was originally intended.
This change explains how Vision33 will perform the duties needed to implement the
inspector application, in partnership with the City of Kent.
Priority Medium
Evaluation
Cost $0.
Schedule There is no impact to the project schedule because of this change order specifically.
Risk This change order accounts for the risk & mitigation strategies that are introduced by the fact
that Vision33 will not be able to connect to the City of Kent DEV & TEST environment the
same way the City of Kent will with the inspector application.
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CALYTERA PROJECT CHANGE REQUEST
Alternatives and
recommendation
n/a
Implementation Options
N/A
Decision
Approved
Denied
Place on Hold
Rationale: (if denied or on hold)
Cl:
(by signing this form, the client authorizes Calytera to engage Vision33 to implement the changes
identified in this Change Order):
Section 1: To be completed by the Client
Name (Print):
Title:
Signature:
Date:
Gregg Sconce (Mar 11, 2021 14:07 PST)
Applications Development Manager
3/11/2021
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Gregg Sconce