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HomeMy WebLinkAboutCity Council Committees - Lodging Tax Advisory Committee - 02/27/2017 (2)Lodging Tax Advisory Committee Agenda Mission: Promote the City as a destination to increase tourism and business development Unless otherwise noted, the Lodging Tax Advisory Committee meets every other Month on the 4rd Monday at 4:00 p.m. in Centennial North & South Conference Room, 400 West Gowe Street, Kent WA 98032. For information on the above item(s), or upcoming meetings contact Julie Pulliam (253) 856-5702. Committee Members: Bill Boyce, Chair, Tim Higgins, John Casey, Barbara Smith, David Kwok, Andrew Hutchison, Josh Bang, Bryan Powell City Staff: Ben Wolters, Julie Pulliam AGENDA February 27, 2017 4:00 p.m. CENTENNIAL NORTH & SOUTH CONFERENCE ROOM (ACROSS FROM ELEVATORS) Item Description Action Speaker(s) 1. Welcome & Introductions NO Bill Boyce 2. Approval of Minutes of January 23, 2017 YES Bill Boyce 3. JayRay Contract Approval YES Bridget Baeth 4. Budget Request to Council YES Ben Wolters 5. Washington USSSA/GSL - June 22-25, 2017 YES Strojan Kennison Executive St. Dir. 6. National Championship - Kent 2018 YES Mike Rabin Comm. USA Softball 7. T-Birds 2017-2018 Season Partnership Package YES Jason Thomsen 8. HAWKtoberfest- 2016 Review NO Barbara Smith 9. Next Meeting Date YES Bill Boyce 10. Adjournment Motion: Move to approve an ask to the Lodging Tax Advisory Committee in the amount of $5,000 for the Washington USSSA and the Derby USSSA Derby Conference, June 22-25, 2017 Motion: Move to approve an ask to the Lodging Tax Advisory Committee in the amount of $20,000, $10,000 in 2017 and $10,000 2018 for the 2018 Softball 16 “A”Championship. Motion: Move to approve a marketing contract with JayRay in the amount of $________ for 2017 to provide marketing services for VistKent.com Motion: Move to approve an ask to the Lodging Tax Advisory Committee from the Seattle Thunderbirds in the amount of $59,400 for the 2017-2018 Seattle Thunderbirds Season Partnership Package to provide marketing to promote VisitKent.com Motion: Move to approve a budget request to increase the budget for the lodging marketing tax line item in the Lodging Tax Advisory Committee budget in the amount of $_________ to move forward with the 2017 approved contract with JayRay’s for work on VisitKent.com Lodging Tax Advisory Committee January 23, 2017 Start Time 4:00 pm Centennial Center Conference Rooms North & South Committee Members Present: Tim Higgins, Andrea Keikkala, John Casey, Andrew Hutchison, David Kwok, Josh Bang Others Present: Ben Wolters, Julie Pulliam, Ryan Hart, Michelle Wilmot, Jason Thomsen, Colin Campbell, Bridget Baeth, Lindsey Boisvin, Kacie Leacy 1. Board Member Hutchison called the meeting to order at 4:00 pm. Introductions were made. 2. Motion: Board Member Casey move to approval the minutes of September 19, 2016 and Board Member Higgins 2nd, motion passes 3. Washington USSSA/GSL - June 22-25, 2017 Request for fund will be moved to the next meeting. 4. National Champion – Kent 2018 Request for funds will be moved to the next meeting 5. Budget – Ben Wolters presented the budget handed out a corrected budget report from Finance. Julie also sent the corrected one out today to the Committee Members. 2016 year to date is not final but gives a good look at how we are ending 2016 in terms of revenue and fund balance. Ending fund balance is $473,425. Looking at the 2017 budget the Committee can adjust as they feel is necessary. 2017 projected revenue is $475,200; Wolters feel it will be higher giving where the economy is going. Expenses projections are; Staff time - $17,190; Marketing - $168,000; Projects & Events - $15,000; Chamber - $18,500; ShoWare Branding & Marketing – 60,000; total expenses are projected to be $278,690 ShoWare refrained using their dollars in 2016. ShoWare had a great year with shows and did not have to buy any shows in 2016. Wolters expects a discussion on reinforcing a broader marketing strategy which will be coming with our work with JayRay. Expenditures in the Marketing total of $160,560 include the contracts with Genesis, T-Birds and JayRay. The change in the fund balance is mostly from ShoWare not using their $60,000 in 2016. Revenues are only up a modest amount. 1 6. JayRay Marketing Update – Bridget Baeth presented and introduced Lindsey Bosvin, and Kacie Leacy. Today’s Agenda  2017 Roadmap  Website & Photography  Social Media Management & Strategy  Media Relations  Next Steps 2017 Roadmap  Discovery & Analysis, Strategy, Online Support – Dec. 19 – Feb. 28; Phase I  Content Calendar, Marketing Campaigns, Media Pitching & Monitoring, Social Media Posting & Management, Website Hosting & Management logging, Collateral Design, Photo Shoots, and Monthly Reporting & Measurement. March 1- December 31; Phase II Website & Photography  Website management  Website Transfer, Hosting & Site Review  Google Analytics Review  Annual Calendar of Visitor Events  Clean Up: Update Broken Links  Website Visitors  Most Visited Pages o Hotels, Food, Events o Users o 48% Desktop o 44% Mobile o 8% Tablet o Average Time on Site o 2.2 Minutes o Bounce Rate – 83% (visiting only one page)  Visitor Origin (in order) o Seattle, Portland, Vancouver, Kent, San Francisco, Spokane, Tacoma, Yakima o 78% Washington, 5% California, 2% New York, and 1% for the following: Oregon, Arizona, Tennessee, Alaska, Michigan, and Virginia 2 Social Media Management & Strategy  Enhance Social  Sell People on Kent  Visual Engagement  Custom Photography  Content Integration  Inspire “Heads in Beds”  Action  Develop Content Ideas  Post Content  Manage the Communities (Comments, Responding to Tweets, etc.)  Engage with Visitors and Others  Grow Your Following  Evaluate Success  Posting Outlets  Instagram o Visual outreach and interaction with business and visitor community  Facebook o Repost Instagram photos, share events/articles and promote content  Twitter o Interact in real time, correspond and develop relationships, share relevant articles/travel tips  Posting Content  Five Most Common Things On Which Travelers Will Splurge o Sightseeing o Special Dining Experience o Accommodations o Activities o Shopping  Blog Updates  Event Promotions  Earned Media Coverage  ShoWare Center Events  Quarterly Themed Photo Shoots  Reposts  Current Followers (in order)  Kent, Seattle, Yakima, Portland, Spokane  32% Local, 68% Regional 3  Media Management  Keywords in Vision  Media Monitoring  Media Contact Database  Media Opportunities (Road Trips, Affordable Weekend Getaways, Family Travel, Liquid Tourism, etc.)  Media Pitching  Haro Opportunities Next Steps  Marketing Plan  Website Recommendations  Phase 1 Complete by February 28th 7. T-Birds Marketing Update  Team Bus  Webcast  Print at Home Tickets  Branding Advantages o Brings People into Kent for Dining, Lodging, and Activities o Educates on City’s Offerings o Visitors from Portland, Tri Cities, Spokane, Everett and across Canada o Ability to Change Messaging Throughout Year  Dasher Board Signage o Visible on Television, Webcast, News/Web/League Highlights  In-house Commercial o Viewed by fans between periods  Ultimate Sports Weekend o Sheri Hand, Grand Prize Winner o Two Club Seats to 10/14 T-Birds Game o Stay in Kent o Two Meals from Local Restaurants o Tickets to Seahawks Game  Digital Program o Download to Smart Phone or Digital Device o Interactive o Change Seasonally o Link Website  Broadcast Radio  The Fan - AM 1090  Live Streaming  Included in Broadcast Package o Four 30-Second Spots o One Live Read o Opening and Closing Billboards 4  T-Birds Website  VisitKent.com Placement on Partner Page o Easy Lead to Website to Increase Branding Opportunity  TV Bonus  Secured Commercial Space in Portland o Reach Portland Winterhawks Fans Attending Games in Kent  2016/2017 Broadcast Schedule o Saturday, September 24 from Portland – 7:00 pm o Saturday, October 1 from Seattle – 7:05 pm o Saturday, November 19 from Portland – 7:00 pm o Saturday, February 4 from Portland – 7:00 pm o Saturday, February 11 from Seattle – 7:05 pm o Saturday, February 18 from Seattle – 6:05 pm o Saturday, March 11 from Portland – 6:00 pm o Saturday, March 18 from Seattle – 7:05 pm  Partnership Package ($59,400) o Team Bus o Webcast “Bug” o Print at Home o Dasher Boards o Promotions o “In House Commercials” o Program w/ Link o Broadcast Radio Package o Website w/ Link o Television Seattle & Portland 8. Re-appointment of Josh Bang to the Lodging Tax Advisory Committee – Josh has agreed to serve for another 4 year team as a member of the Lodging Tax Advisory Committee. Motion was brought to the Committee for approval. MOTION: Board Member Kwok moved to approve the re-appointment of Josh Bang to the Lodging Tax Advisory Committee for an additional 4 year term, Board Member Casey seconded, motion passes. 9. Next meeting was set for February 27, 2017 at 4 pm 10. Adjournment - The meeting was adjourned by Chair Bill Boyce, at 5:10 pm Submitted Julie Pulliam LTAC Secretary 5 6 MARKETING & COMMUNICATIONS PLAN 2017 February 23, 2017 Prepared by JayRay 7 CO N T E N T S IN T R O D U C T I O N A N D V I S I O N / / 3 TO U R I S M O U T L O O K / / 4 LE I S U R E T R A V E L T R E N D S / / 5 LO N G - T E R M G O A L S / / 6 TA R G E T A U D I E N C E S / / 7 PL A N O V E R V I E W / / 8 BU D G E T A L L O C A T I O N / / 1 1 BU D G E T B Y P R O G R A M / / 1 2 PR O G R A M : S O C I A L & W E B / / 1 3 PR O G R A M : M A R K E T I N G / / 1 4 PR O G R A M : M E D I A R E L A T I O N S / / 1 5 CA M P A I G N C O N C E P T S / / 1 6 CA M P A I G N 1 : A P R I L - M A Y 2 0 1 7 / / 1 7 C A M P A I G N 2 : M A Y 7 - 1 3 2 0 1 7 / / 1 8 CA M P A I G N 3 : S E P T E M B E R - O C T O B E R 2 0 1 7 / / 1 9 CA M P A I G N 4 : D E C E M B E R 2 0 1 7 - M A R C H 2 0 1 8 / / 2 0 ON G O I N G C A M P A I G N : M A R C H - D E C E M B E R 2 0 1 7 / / 2 1 TH U N D E R B I R D S C A M P A I G N : S E P T E M B E R 2 0 1 7 - M A R C H 2 0 1 8 / / 2 2 T H E F U T U R E : 2 0 1 8 - 2 0 2 0 / / 2 3 8 IN T R O D U C T I O N A N D V I S I O N Vi s i t K e n t i s t h e t o u r i s m p r o m o t i o n a n d m a r k e t i n g a r m f o r t h e C i t y o f K e n t . P r o g r a m s a r e d e s i g n e d t o in c r e a s e o v e r n i g h t h o t e l s t a y s , b o o s t l o c a l a n d r e g i o n a l d e s t i n a t i o n a w a r e n e s s , a n d e n h a n c e t h e i m a g e an d e c o n o m i c s t r e n g t h o f r e s i d e n t s a n d t h e b u s i n e s s c o m m u n i t y . St r a t e g i c p a r t n e r s h i p s a n d a f f i l i a t i o n s w i l l h e l p K e n t e n g a g e i n b o t h l o c a l a n d s t a t e w i d e t o u r i s m ef f o r t s b y w o r k i n g w i t h o r g a n i z a t i o n s s u c h a s : • Ci t y o f K e n t ( h o t e l s / t o u r i s m b u s i n e s s e s ) • Ke n t C h a m b e r o f C o m m e r c e • Ke n t D o w n t o w n P a r t n e r s h i p • Sh o W a r e C e n t e r • Ke n t S t a t i o n • Se a t t l e T h u n d e r b i r d s • Ta c o m a S T A R S • Wa s h i n g t o n T o u r i s m A l l i a n c e • Re g i o n a l D e s t i n a t i o n M a r k e t i n g O r g a n i z a t i o n s • So u n d T r a n s i t ( S o u n d e r t r a i n ) 20 1 7 i s a y e a r o f e l e v a t i o n — e n h a n c i n g p a s t b r a n d d e v e l o p m e n t a n d m a r k e t i n g e f f o r t s t o i n c r e a s e v i s i b i l i t y an d s h o w c a s e K e n t ’ s u n i q u e p o s i t i o n . Th e f o u r s t a g e s o f t r a v e l w i l l b e a t t h e f o r e f r o n t o f o u r a p p r o a c h : 1. D r e a m i n g : En s u r i n g t h a t K e n t i s a m u s t - s e e d e s t i n a t i o n b y u n i q u e l y p o s i t i o n i n g K e n t a n d b u i l d i n g t h e b r a n d th r o u g h p h o t o s , s t o r i e s a n d c r e a t i v e . 2. P l a n n i n g : Pr o v i d i n g v i s i t o r s a n d p l a n n e r s w i t h t h e r e s o u r c e s t h e y n e e d t o p l a n t h e i r s t a y . 3. B o o k i n g : Ma k i n g i t e a s y t o b o o k a s t a y b y p r o v i d i n g i n f o r m a t i o n o n h o t e l s a n d e v e n t s . 4. E x p e r i e n c i n g : Be a n o n - t h e - g r o u n d r e s o u r c e f o r v i s i t o r s a n d e n c o u r a g e t h e m t o s h a r e t h e i r s t a y . 3 9 TO U R I S M O U T L O O K In W a s h i n g t o n s t a t e , t o u r i s m i s t h e f o u r t h l a r g e s t i n d u s t r y . M o r e th a n 3 8 m i l l i o n a n n u a l v i s i t o r s c o m e t o K i n g C o u n t y , s t a y i n g a n av e r a g e f i v e d a y s p e r v i s i t a n d c o l l e c t i v e l y s p e n d i n g $ 6 . 8 b i l l i o n . * Ho t e l s a n d v e n u e s , a t t r a c t i o n s , r e s t a u r a n t s a n d t r a n s p o r t a t i o n pr o v i d e r s a r e a m o n g t h e l o c a l b u s i n e s s e s g r e a t l y i m p a c t e d b y tr a v e l t o K e n t . Ke n t i s W a s h i n g t o n ’ s s i x t h l a r g e s t c i t y ( t h i r d l a r g e s t i n K i n g C o u n t y ) , co n v e n i e n t l y l o c a t e d 1 9 m i l e s s o u t h o f S e a t t l e a n d 1 9 m i l e s no r t h e a s t o f T a c o m a . Ke n t ’ s p r o x i m i t y t o S e a - T a c A i r p o r t i s m o r e i m p o r t a n t t h a n e v e r . In 2 0 1 6 , S e a - T a c s e r v e d 4 5 . 7 m i l l i o n p a s s e n g e r s , a n i n c r e a s e o f 8 p e r c e n t ( 3 . 4 m i l l i o n ) f r o m 2 0 1 5 . T h e a i r p o r t p r e d i c t s a 4 p e r c e n t in c r e a s e i n p a s s e n g e r t o t a l s f o r 2 0 1 7 , w i t h P r e s i d e n t ’ s D a y we e k e n d c o n t i n u i n g t o b e o n e o f t h e b u s i e s t t i m e s o f t h e y e a r . Ho m e t o t h e S e a t t l e T h u n d e r b i r d s , o v e r 4 , 0 0 0 r e s t a u r a n t s , na t i o n a l l y r e c o g n i z e d p a r k s a n d r e c r e a t i o n a n d m o r e t h a n 1 3 8 sp o k e n l a n g u a g e s — K e n t r e p r e s e n t s a t a p e s t r y o f m a n y c u l t u r e s . Po s i t i o n i n g K e n t a s a u n i q u e d e s t i n a t i o n w i t h e a s y c o n n e c t i o n s to t h e g r e a t e r P a c i f i c N o r t h w e s t w i l l i n c r e a s e o v e r n i g h t s t a y s . Pr o m o t i n g i n t e r n a l a t t r a c t i o n s w i l l h e l p g r o w t o p - o f - m i n d d e s t i n a t i o n aw a r e n e s s f o r K e n t , u l t i m a t e l y b o o s t i n g l o c a l b u s i n e s s a n d co n t r i b u t i n g t o t h e c i t y ’ s t h r i v i n g e c o n o m y . *D e a n R u n y a n T r a v e l I m p a c t s S t u d y 4 10 LE I S U R E T R A V E L T R E N D S Lo c a l f l a v o r i m m e r s i o n A t r e n d f a v o r i n g K e n t , t r a v e l e r s a r e i n c r e a s i n g l y s e e k i n g n e w d e s t i n a t i o n s t h a t of f e r u n i q u e l o c a l f l a v o r . La s t - m i n u t e b o o k i n g s Th e i n c r e a s e d f u n c t i o n a l i t y o f m o b i l e b o o k i n g e n g i n e s h a s l e d t o a s u r g e i n “s p u r o f t h e m o m e n t ” t r a v e l p l a n s . • 40 % o f a l l d o m e s t i c t r a v e l i s b o o k e d w i t h i n e i g h t d a y s o f t r a v e l St a y c a t i o n s ( 3 . 5 - h o u r d r i v e ) Do m e s t i c t r a v e l e r s o v e r w h e l m i n g l y p r e f e r t o t r a v e l b y c a r o r b u s , l e a d i n g t o a r i s e i n s t a y c a t i o n s a n d s t a t e w i d e t r a v e l . T r a v e l e r s a r e t a k i n g s h o r t e r , m o r e fr e q u e n t t r i p s c l o s e r t o h o m e , b e c a u s e o f t i m e c o n s t r a i n t s f a c e d b y m o s t . • Ex t e n d e d w e e k e n d t r i p s a c c o u n t f o r 4 6 % o f a l l l e i s u r e v a c a t i o n t r a v e l • 30 % o f t r a v e l e r s t a k e a n o v e r n i g h t t r i p w i t h i n 7 5 m i l e s o f h o m e Va l u e i s v o g u e Tr a v e l e r s h a v e s h i f t e d f r o m b u y i n g m o r e t o g e t t i n g m o r e o u t o f w h a t t h e y b u y . Sp e c i a l i z a t i o n Tr a v e l e r s e x p e c t c u s t o m a n d u n i q u e p a c k a g e s a n d n i c h e i t i n e r a r i e s . 55 11 LO N G - TE R M G O A L S 1. S t r e n g t h e n K e n t ’ s y e a r - r o u n d e c o n o m y : M o r e h e a d s i n b e d s , c h e e k s i n s e a t s , f e e t o n s t r e e t s 2. E l e v a t e a w a r e n e s s o f K e n t ’ s i n t e r n a l a t t r a c t i o n s i n a d d i t i o n t o w h a t ’ s n e a r b y 3. H e l p i n c r e a s e o v e r n i g h t s t a y s , f o c u s i n g o n w i n t e r w e e k e n d s a n d s h o u l d e r s e a s o n s 4. E n h a n c e K e n t ’ s o v e r a l l i m a g e b o t h l o c a l l y a n d r e g i o n a l l y ( W e s t e r n U . S . ) 5. I n s p i r e l o c a l s t o r e c o m m e n d K e n t t o f r i e n d s a n d f a m i l y 6. E a r n t h e s u p p o r t a n d p a r t n e r s h i p o f b u s i n e s s e s , g o v e r n m e n t o f f i c i a l s a n d s t a k e h o l d e r s t o r e c o g n i z e t o u r i s m a s a c r u c i a l p a r t o f t h e e c o n o m y a n d t h e i r p o t e n t i a l r o l e i n g r o w i n g t h e e c o n o m y Lo n g - t e r m r e s u l t s o v e r t h e n e x t 5 + y e a r s : • In c r e a s e d n u m b e r o f d a y s s p e n t i n K e n t • Bo o k e d m o r e s h o u l d e r s e a s o n v i s i t s • In c r e a s e d v i s i t o r s p e n d i n g a t l o c a l b u s i n e s s e s No t e : W e s t r o n g l y r e c o m m e n d t h a t t h e c i t y p a r t i c i p a t e i n a n a n n u a l D e a n R u n y a n st u d y t o s h o w o v e r a l l t o u r i s m g r o w t h y e a r t o y e a r , b e g i n n i n g i n 2 0 1 8 . 6 12 TA R G E T A U D I E N C E S To i n c r e a s e d e s t i n a t i o n a w a r e n e s s a n d g r o w t h i n o c c u p a n c y , w e w i l l d e l i v e r a n i n t e g r a t e d m a r k e t i n g a n d c o m m u n i c a t i o n s t r a t e g y co n t a i n i n g a m i x o f e a r n e d m e d i a , p a i d m e d i a a n d o w n e d m e d i a t o t h e s e l e i s u r e a u d i e n c e s : Dr i v e M a r k e t Co n s u m e r s w i t h i n a 3 . 5 - h o u r d r i v e w i t h e m p h a s i s o n t h e Tr i - C i t i e s , P o r t l a n d a n d V a n c o u v e r , B C . Co u p o n i n g F a m i l y ( 3 6 - 5 0 ; 6 + t r i p s a y e a r ; $ 1 2 5 k H H I ) Co n s u m e r s t h a t l o v e a g o o d d e a l , t y p i c a l l y h a v e m u l t i p l e k i d s an d s e e k a f u n b r e a k w i t h k i d ’ s a c t i v i t i e s . L o o k f o r p a c k a g e s an d “ k i d s s t a y f r e e ” o f f e r s . D e s i r e d e x p e r i e n c e : l e i s u r e a n d cu l t u r e ; f a m i l y b o n d i n g . Yo u n g F r e e S p i r i t ( 1 8 - 2 4 ; 4 + t r i p s a y e a r ; l o w b u d g e t ) Co l l e g e , g r a d u a t e s c h o o l a n d r e c e n t g r a d s , e x t r e m e l y co n n e c t e d a n d e n g a g e d o n l i n e a n d s o c i a l m e d i a . L o o k f o r de a l s , t r a v e l o f f s e a s o n , w i d e r a n g e o f b o o k i n g w i n d o w s . De s i r e d e x p e r i e n c e : c u l t u r e a n d a d v e n t u r e . Se l f S e e k e r ( 2 5 - 3 5 ; 4 + t r i p s a y e a r ; $ 7 5 K H H I ) Mo r e b u d g e t m i n d e d t r a v e l e r , a i m i n g t o d o m o r e w i t h l e s s an d l i k e l y t r a v e l w i t h f r i e n d s . D e s i r e d e x p e r i e n c e : l e i s u r e a n d cu l t u r e ; i n s p i r a t i o n . Ni c h e M a r k e t s Le i s u r e t r a v e l e r s w i t h i n t e r e s t s i n S p o r t s , B i k i n g , B e e r - W i n e - Sp i r i t s , C u l i n a r y a n d S h o p p i n g . *A u d i e n c e p e r s o n a s b a s e d o n o n l i n e b o o k i n g s f r o m m o r e t h a n 5, 0 0 0 O n l i n e T r a v e l A g e n c i e s v i a n S i g h t f o r T r a v e l . 7 13 20 1 7 M A R K E T I N G & C O M M U N I C A T I O N S PL A N O V E R V I E W Th e 2 0 1 7 m a r k e t i n g a n d c o m m u n i c a t i o n s p l a n w i l l b e i m p l e m e n t e d a s t h e a p p r o v e d b u d g e t a l l o w s . W e w i l l e n g a g e c o n s u m e r s th r o u g h t h e f o u r s t a g e s o f t r a v e l — d r e a m i n g , p l a n n i n g , b o o k i n g a n d e x p e r i e n c i n g : Dr e a m i n g Pl a n n i n g Bo o k i n g Ex p e r i e n c i n g El e v a t e d e s t i n a t i o n aw a r e n e s s Ma k e i t e a s y t o f i n d o u t m o r e Hi g h l i g h t p a c k a g e s a n d ex p e r i e n c e s Be a n o n - t h e - g o r e s o u r c e Me d i a R e l a t i o n s & S o c i a l Me d i a R e l a t i o n s , S o c i a l & We b Ma r k e t i n g So c i a l & W e b • Ea r n e d m e d i a a n d ca m p a i g n s • So c i a l s h a r e a b l e c o n t e n t , li s t s , p h o t o g r a p h y • SE O • We b s i t e r e f e r r a l s • Co s u m e r - f r i e n d l y w e b s i t e an d m o b i l e s i t e • In s p i r a t i o n • Pr o m o t e d e a l s a n d p a c k a g e s wi t h p a i d m e d i a • Cu s t o m i t i n e r a r i e s • Ho s p i t a l i t y o n s i t e • En c o u r a g e t h e s h a r e i n th e m o m e n t • Ac c e s s i b l e o n - t h e - g o Me s s a g i n g : W h a t W e N e e d t o S a y Me s s a g e s w i l l b e t a i l o r e d b y v i s i t o r a u d i e n c e . K e y m e s s a g e t h e m e s i n c l u d e : • Ma d e f o r s p o r t s f a n s a n d e v e n t g o e r s • To t a l c u l t u r e i m m e r s i o n ( r e f l e c t e d i n r e s t a u r a n t s a n d fe s t i v a l s ) • Un d i s c o v e r e d a n d u n e x p e c t e d • Ea s y c o n n e c t i o n s t o t h e g r e a t e r P a c i f i c N o r t h w e s t ( S e a t t l e , pa r k s , t r a i l s ) • Ex p e r i e n c e s w i t h a d d e d v a l u e 8 14 Ri g h t M e s s a g e , R i g h t T i m e Ca m p a i g n C a l e n d a r : M a r c h 2 0 1 7 - M a r c h 2 0 1 8 MA R A P R M A Y JU N J U L AU G SE P O C T N O V DE C JA N FE B M A R *S h o u l d e r s e a s o n s f o r t h e g r e a t e r S e a t t l e a r e a a r e A p r i l - M a y a n d S e p t e m b e r - O c t o b e r . D u r i n g t h e s e t i m e s , c r o w d s d w i n d l e w i t h po s s i b i l i t i e s o f r a i n a n d b a d w e a t h e r ; t y p i c a l l y , m o r e v a l u e - a n d b u d g e t - d r i v e n d e a l s a r e a v a i l a b l e Drive Market Campaign (Spring Shoulder*) Drive Market Campaign (Fall Shoulder*) National Travel & Tourism Week (Local Campaign) Winter Weekend Campaign (Stay the Night Promotion) Th u n d e r b i r d s P r o m o t i o n s (H o c k e y S e a s o n ) De s t i n a t i o n A w a r e n e s s C a m p a i g n ( M e d i a R e l a t i o n s / S o c i a l ) : Ba s e c a m p t o t h e P a c i f i c N W & I n t e r n a l A t t r a c t i o n s 9 15 Ma r k e t i n g & Co m m u n i c a t i o n s Sh o r t - T e r m R e s u l t s 20 1 6 20 1 7 Ch a n g e f r o m 2 0 1 6 Ea r n e d m e d i a (n u m b e r o f a r t i c l e s ) n/ a Be n c h m a r k y e a r n/ a PR i m p r e s s i o n s n/ a Be n c h m a r k y e a r n/ a Un i q u e W e b u s e r s * 55 , 2 0 9 60 , 7 3 0 10 % Bo u n c e r a t e * ( l o w e r pe r c e n t a g e i s b e t t e r ) 83 % 50 % Re d u c e b y 3 3 % So c i a l m e d i a r e a c h n/ a Be n c h m a r k y e a r n/ a So c i a l m e d i a f o l l o w e r s (F a c e b o o k , T w i t t e r , In s t a g r a m ) 9, 8 7 4 10 , 8 6 0 10 % *C o n t i n g e n t u p o n n e w w e b s i t e Su c c e s s M e a s u r e m e n t s : 10 16 BU D G E T A L L O C A T I O N (MA R C H -D E C 2 0 1 7 ) To t a l b u d g e t : $ 1 6 4 , 6 3 5 SO C I A L & W E B Ow n e d M e d i a MA R K E T I N G Pa i d M e d i a ME D I A R E L A T I O N S Ea r n e d M e d i a PR O J E C T MA N A G E M E N T 35 % 39 % 20 % 6% *N o t e : S e e 2 0 1 7 b u d g e t f o r f u l l b r e a k d o w n 11 17 BU D G E T B Y P R O G R A M (MA R C H -D E C 2 0 1 7 ) To t a l b u d g e t : $ 1 6 4 , 6 3 5 So c i a l & W e b : $ 6 4 , 5 2 5 (p r i o r i t y # 1 ) Ta s k De l i v e r a b l e s No t e s Bu d g e t We b s i t e Im p r o v e m e n t an d R e d e s i g n v i a Wo r d P r e s s • Im p r o v e f u n c t i o n a l i t y , u s e r e x p e r i e n c e an d d e s i g n • Fi n e t u n e c o p y t o f o l l o w A D A c o m p l i a n c e an d b e s t p r a c t i c e s • Ne w f e a t u r e s : c u s t o m c a m p a i g n l a n d i n g pa g e s ; me d i a n e w s r o o m ; r e f r e s h e d b l o g s e a r c h a b l e b y ca t e g o r i e s a n d d a t e s ; s e a r c h b a r o n h o m e p a g e to e a s i l y f i n d c o n t e n t ; b u s i n e s s l i s t i n g s f o r m Wo r d P r e s s s a v e s t i m e a n d m o n e y : • Cr e a t e s d a i l y m a n a g e m e n t e f f i c i e n c i e s • Ea s i l y t r a n s f e r a b l e s o f t w a r e ( d o e s n ’ t r e q u i r e a de v e l o p e r ) • Bu d g e t - f r i e n d l y f o r m a k i n g f u t u r e u p d a t e s t o s i t e • Te c h n o l o g y i s c o n t i n u o u s l y u p d a t e d $2 0 , 0 0 0 (r e a l l o c a t e d f r o m e v e n t su p p o r t a n d de s t i n a t i o n v i d e o ) We b s i t e O p e r a t i o n s S i t e m a n a g e m e n t , e v e n t s c a l e n d a r , b u s i n e s s li s t i n g s , w e e k l y b l o g , o n g o i n g c o n t e n t u p d a t e s Wi t h t h e w e b s i t e i m p r o v e m e n t i n v e s t m e n t a b o v e , an n u a l c o s t t o o p e r a t e w e b s i t e i s l e s s t h a n $ 1 8 k $1 7 , 6 5 0 So c i a l M e d i a E d i t o r i a l c a l e n d a r , c o n t e n t c r e a t i o n , c o m m u n i t y ma n a g e m e n t , s p o n s o r e d p o s t s a n d s o c i a l g r a p h i c s So c i a l c h a n n e l s i n c l u d e F a c e b o o k , T w i t t e r a n d In s t a g r a m $2 6 , 8 7 5 Ma r k e t i n g : $ 5 7 , 2 7 5 Ca m p a i g n de v e l o p m e n t Ca m p a i g n d e s i g n , c o p y w r i t i n g a n d m e d i a pl a c e m e n t ; p h o t o g r a p h y a n d m a r k e t i n g c o l l a t e r a l $4 4 , 2 7 5 Ad v e r t i s i n g M e d i a s p e n d t o p r o m o t e c a m p a i g n s t o k e y ta r g e t a u d i e n c e s $1 3 , 0 0 0 Me d i a R e l a t i o n s : $ 3 2 , 8 3 5 St o r y t e l l i n g E d i t o r i a l c a l e n d a r , m e d i a p i t c h i n g , m e d i a mo n i t o r i n g a n d m e d i a k i t $3 2 , 8 3 5 Pr o j e c t M a n a g e m e n t : $ 1 0 , 0 0 0 Pr o j e c t Ma n a g e m e n t Pr o j e c t b u d g e t s a n d w o r k p l a n s ; m o n t h l y r e p o r t s , LT A C m e e t i n g s , c l i e n t c a l l s a n d s t r a t e g y s e s s i o n s wi t h C i t y o f K e n t In c r e a s e d b y $ 2 , 5 0 0 t o a t t e n d L T A C m e e t i n g s $ 1 0 , 0 0 0 12 18 PR O G R A M SO C I A L & W E B Ow n e d M e d i a Ob j e c t i v e : Ye a r - r o u n d d i g i t a l p r o m o t i o n w i l l k e e p K e n t t o p - o f - m i n d w h e n t r i p p l a n n i n g ; a n d co m p e l l i n g c o n t e n t w i l l i n s p i r e v i s i t o r s t o c h o o s e K e n t . Su c c e s s M e a s u r e m e n t : • Bo u n c e r a t e : t h e p e r c e n t a g e o f s i n g l e - p a g e v i s i t s o n a w e b s i t e ( g o a l i s t o d e c r e a s e ) • So c i a l m e d i a r e a c h : t h e t o t a l n u m b e r o f p e o p l e w h o s e e V i s i t K e n t c o n t e n t o n t h e i r f e e d s • So c i a l m e d i a f o l l o w e r s : t o t a l n u m b e r o f f o l l o w e r s o n a l l s o c i a l c h a n n e l s St r a t e g i e s : 1. C r e a t e a n e x p e r i e n c e b e f o r e v i s i t o r s l e a v e h o m e , b u i l d i n g u p K e n t a s a p l a c e w o r t h e x p l o r i n g 2. T h r o u g h c r e a t i v e , s h o w i n s t e a d o f j u s t t e l l 3. C o n n e c t w i t h v i s i t o r s d u r i n g t h e e x p e r i e n c e s t a g e o f t r a v e l 4. P r o m o t e e a s y c o n n e c t i o n s t o t h e g r e a t e r P a c i f i c N o r t h w e s t a n d S e a t t l e v i a a v a r i e t y o f t r a n s p o r t a t i o n Ke y I n i t i a t i v e s • De v e l o p a s o c i a l m e d i a s t r a t e g y a n d c o n t e n t p l a n , i n t e g r a t i n g P R e d i t o r i a l c a l e n d a r a n d ma r k e t i n g c a m p a i g n s • Re d e s i g n V i s i t K e n t . c o m t o e n h a n c e v i s i t o r e x p e r i e n c e a n d i n t e r f a c e d e s i g n • De v e l o p c a m p a i g n - s p e c i f i c w e b s i t e l a n d i n g p a g e s t o d i r e c t v i s i t o r s t o r e l e v a n t c o n t e n t a n d le a r n m o r e a b o u t t h e i r i n t e r e s t s • Re f r e s h V i s i t K e n t b l o g a n d p o s t w e e k l y • Cr e a t e i t i n e r a r i e s f o r 1 / 2 , 1 , 2 a n d 3 d a y t r i p s • Pr o a c t i v e l y e n g a g e w i t h l o c a l a n d r e g i o n a l s o c i a l i n f l u e n c e r s w i t h t r a v e l i n t e r e s t • As k l o c a l s t o s h a r e t h e i r K e n t s t o r i e s u s i n g # W e A r e K e n t • Sh a r e p o s i t i v e e x p e r i e n c e s f r o m u s e r - r e v i e w s i t e s s u c h a s T r i p A d v i s o r a n d Y el p • Tr a c k a n d g r o w w e b s i t e r e f e r r a l l i n k s • Bu i l d i m a g e a n d v i d e o l i b r a r y 13 19 PR O G R A M MA R K E T I N G Pa i d M e d i a Ob j e c t i v e : Dr i v e o v e r n i g h t s t a y s d u r i n g s l o w s e a s o n s t o i n s p i r e v i s i t o r s t o c h o o s e K e n t . Su c c e s s M e a s u r e m e n t : • Un i q u e W e b u s e r s : t h e n u m b e r o f d i f f e r e n t i n d i v i d u a l s w h o v i s i t a w e b s i t e wi t h i n a s p e c i f i c p e r i o d St r a t e g i e s : 1. C o n n e c t w i t h c o n s u m e r s d u r i n g t h e b o o k i n g s t a g e o f t r a v e l 2. I n c r e a s e d e s t i n a t i o n a w a r e n e s s t h r o u g h p a i d a d v e r t i s i n g t o k e y m a r k e t s 3. C u s t o m i z e d i g i t a l m e d i a b u y s b y c a m p a i g n — a u d i e n c e , r e a c h a n d p r i c e a r e t h e k e y f a c t o r s t o e s t a b l i s h i n g t h e m e d i a p l a n 4. U t i l i z e p a i d c a m p a i g n s t o d r i v e t r a f f i c t o c u s t o m w e b s i t e l a n d i n g p a g e — c u s t o m i z e b y d e m o g r a p h i c s Ke y I n i t i a t i v e s • De v e l o p y e a r - r o u n d d e s t i n a t i o n a w a r e n e s s c a m p a i g n , h i g h l i g h t i n g i n t e r n a l at t r a c t i o n s a n d p o s i t i o n i n g K e n t a s t h e b a s e c a m p t o t h e g r e a t e r Pa c i f i c N o r t h w e s t a n d S e a t t l e • La u n c h s h o u l d e r s e a s o n c a m p a i g n t a r g e t i n g s t a y c a t i o n e r s w i t h i n a 3 . 5 - h o u r dr i v e — p r o m o t i n g W a s h i n g t o n s t a t e s c e n i c d r i v e s b y s e a s o n • La u n c h w i n t e r w e e k e n d s c a m p a i g n t a r g e t i n g b u d g e t t r a v e l e r s a n d l a s t - m i n u t e bo o k e r s — p r o m o t i n g K e n t p a c k a g e s a n d i t i n e r a r i e s • Pa r t n e r a n d i n t e g r a t e m a r k e t i n g e f f o r t s w i t h t h e T h u n d e r b i r d s t o d i r e c t l y r e a c h sp o r t s m a r k e t 14 20 PR O G R A M ME D I A R E L A T I O N S Ea r n e d M e d i a Ob j e c t i v e : Na t i o n a l , r e g i o n a l a n d l o c a l m e d i a w i l l s h a r e p o s i t i v e s t o r i e s a b o u t K e n t ’ s r e c r e a t i o n a l ac t i v i t i e s a n d a t t r a c t i o n s . Su c c e s s M e a s u r e m e n t : • Ea r n e d m e d i a : p u b l i c i t y g a i n e d t h r o u g h m e d i a o u t r e a c h ( n u m b e r o f a r t i c l e s ) • PR i m p r e s s i o n s : t h e n u m b e r o f t h o s e w h o h a v e h a d t h e o p p o r t u n i t y t o b e e x p o s e d t o a s t o r y , in f l u e n c e d b y d i r e c t o u t r e a c h St r a t e g i e s : 1. C o n n e c t w i t h c o n s u m e r s d u r i n g t h e d r e a m i n g a n d p l a n n i n g s t a g e s o f t r a v e l 2. B u i l d a n d n u r t u r e r e l a t i o n s h i p s w i t h t a r g e t e d m e d i a c o n t a c t s t h r o u g h o n g o i n g c o m m u n i c a t i o n s a n d p r o a c t i v e o u t r e a c h 3. P o s i t i o n V i s i t K e n t a s a t r u s t e d s o u r c e f o r t r a v e l - r e l a t e d n e w s a n d i n f o r m a t i o n 4. L e v e r a g e r e l a t i o n s h i p s w i t h k e y t o u r i s m i n d u s t r y p a r t n e r s t o e n g a g e m e d i a Ke y I n i t i a t i v e s • De v e l o p a 1 2 - m o n t h e d i t o r i a l c a l e n d a r a n d i d e n t i f y m e d i a t a r g e t s • Pi t c h s e a s o n a l s t o r i e s p r o m o t i n g K e n t a s a l e i s u r e d e s t i n a t i o n , i n t e g r a t i n g k e y m e s s a g e s an d m a r k e t i n g c a m p a i g n s • Pi t c h K e n t ’ s t o u r i s m i m p a c t t o l o c a l m e d i a ( a s d a t a b e c o m e s a v a i l a b l e ) • Mo n i t o r m e d i a c o v e r a g e t h r o u g h C i s i o n • Cr e a t e a n o n l i n e n e w s r o o m w i t h f a c t s h e e t s , i m a g e s a n d p r e s s r e l e a s e s • Ho s t t r i p s a n d s i t e v i s i t s f o r s e l e c t m e d i a • In i t i a t e p a r t n e r s h i p s w i t h r e g i o n a l D M O s a n d W a s h i n g t o n T o u r i s m A l l i a n c e t o b r i n g F A M t o u r s • En c o u r a g e l o c a l s t o i n v i t e f r i e n d s a n d f a m i l y t o K e n t d u r i n g N a t i o n a l Tr a v e l & T o u r i s m We e k i n M a y ; c o n s i d e r “ b e a t o u r i s t i n y o u r o w n b a c k y a r d ” c o n t e s t w i t h g i v e a w a y s f o r l o c a l s o n l y 15 21 CA M P A I G N C O N C E P T S IN I T I A L I D E A S 16 22 CA M P A I G N 1 : AP R I L - M A Y 2 0 1 7 Dr i v e M a r k e t C a m p a i g n (S p r i n g S h o u l d e r S e a s o n ) Wa s h i n g t o n S t a t e S c e n i c D r i v e s ( S e a s o n a l ) • Ta r g e t A u d i e n c e : • Dr i v e M a r k e t ( 3 . 5 - h r d r i v e ; P o r t l a n d a n d T r i - C i t i e s ) • La s t - m i n u t e b o o k e r s • St a y c a t i o n e r s • Li k e r o a d t r i p s ; v a l u e - d r i v e n ; l o v e s a n e w Pa c i f i c N o r t h w e s t a d v e n t u r e • Go a l : A w a r e n e s s • Dr i v e t r a f f i c t o V i s i t K e n t b l o g ( r e l e v a n t c o p y a n d co m p e l l i n g i m a g e s ) • Me s s a g e : e a s y c o n n e c t i o n s t o t h e g r e a t e r P a c i f i c N o r t h w e s t (S e a t t l e , M o u n t R a i n i e r … ) • Ch a n n e l s : • Ow n e d ( p r i m a r y f o c u s , w h i l e n e w w e b s i t e i s i n d e v e l o p m e n t ) : • Fa c e b o o k , I n s t a g r a m a n d T w i t t e r o r g a n i c p o s t s • Pi t c h c a m p a i g n t o m e d i a • Pa i d : • Fa c e b o o k s p o n s o r e d p o s t s , d i r e c t i n g t o b l o g • Me d i a S p e n d : $ 1 , 0 0 0 ( $ 5 0 0 / m o n t h ) Ne x t S t e p s : WA S t a t e S c e n i c D r i v e s Le v e r a g e w e l l - k n o w n a n d n e a r b y a t t r a c t i o n s ; t u r n in t o a t r i p Fo r e x a m p l e : Wi t h i n 1 0 M i l e s o f K e n t : R e d o n d o B e a c h ; Wi t h i n 2 0 M i l e s o f K e n t : P i k e P l a c e M a r k e t ; Wi t h i n 3 0 M i l e s o f K e n t : [w a t e r + w i n e t o u r ] Ke n t ; S n o q u a l m i e F a l l s ; W o o d i n v i l l e W i n e r i e s [s m a l l t o w n s t o u r ] Ke n t ; F a l l C i t y ; C a r n a t i o n ; N o r t h B e n d [f e r r y a d v e n t u r e ] Ke n t t o V a s h o n I s l a n d Wi t h i n 7 0 M i l e s o f K e n t : M o u n t R a i n i e r N a t i o n a l P a r k • Ki c k - o f f w i t h K e n t • Pr o v i d e a d c o n c e p t s (c o p y a n d g r a p h i c s ) • Cr e a t e a c t i o n p l a n ( s c h e d u l e , dr a f t c o p y p e r s o c i a l c h a n n e l , bu i l d m e d i a l i s t ) • Re v i e w a n d m a k e r e v i s i o n s • Wr i t e p i t c h a n d s e n d t o m e d i a • La u n c h c a m p a i g n • Mo n i t o r a n d r e p o r t 17 23 CA M P A I G N 2 : M A Y 7 -13 2 0 1 7 Lo c a l C a m p a i g n (N a t i o n a l T r a v e l & T o u r i s m W e e k ) In v i t e a F r i e n d t o K e n t • Ta r g e t A u d i e n c e : • Lo c a l K e n t r e s i d e n t s • Lo v e K e n t ; S h o p l o c a l l y , e a t l o c a l l y a n d a d v e n t u r e l o c a l l y • Go a l : C o m m u n i t y E n g a g e m e n t — m o s t p e o p l e c h o o s e t o v i s i t a n e w p l a c e , be c a u s e i t w a s r e c o m m e n d e d b y s o m e o n e t h e y t r u s t • En c o u r a g e l o c a l s t o i n v i t e a f r i e n d a n d s h a r e w h a t t h e y l o v e a b o u t K e n t , po s t i n g t h e i r p h o t o s o n I n s t a g r a m u s i n g h a s h t a g # W e A r e K e n t • Gr o w I n s t a g r a m f o l l o w e r s a n d e n g a g e m e n t • Co l l e c t l o c a l s t o r i e s t o s h a r e o n w e b s i t e • Ch a n n e l s : • Ow n e d : • Fa c e b o o k a n d T w i t t e r o r g a n i c p o s t s ( d i r e c t i n g t o I n s t a g r a m ) • Pi t c h c a m p a i g n t o l o c a l m e d i a • Pa i d : • In s t a g r a m a d • Me d i a S p e n d : $ 1 , 0 0 0 Ne x t S t e p s : • Ki c k - o f f w i t h K e n t • Cr e a t e a d c o n c e p t s ( c o p y a n d g r a p h i c s ) • De v e l o p a c t i o n p l a n ( s c h e d u l e , d r a f t c o p y p e r s o c i a l c h a n n e l , b u i l d m e d i a l i s t ) • Re v i e w a n d m a k e r e v i s i o n s • Wr i t e p i t c h a n d s e n d t o m e d i a • La u n c h c a m p a i g n • Mo n i t o r a n d r e p o r t 18 24 CA M P A I G N 3 : S E P T E M B E R - OC T O B E R 2 0 1 7 Ne x t S t e p s : • Ki c k - o f f w i t h K e n t • Pr o v i d e a d c o n c e p t s ( c o p y an d g r a p h i c s ) • Cr e a t e a c t i o n p l a n ( s c h e d u l e , d r a f t co p y p e r s o c i a l c h a n n e l , b u i l d me d i a l i s t ) • Re v i e w a n d m a k e r e v i s i o n s • Wr i t e p i t c h a n d s e n d t o m e d i a • La u n c h c a m p a i g n • Mo n i t o r a n d r e p o r t Dr i v e M a r k e t C a m p a i g n (F a l l S h o u l d e r S e a s o n ) Wa s h i n g t o n S t a t e S c e n i c D r i v e s ( S e a s o n a l ) • Ta r g e t A u d i e n c e : • Dr i v e M a r k e t ( 3 . 5 - h r d r i v e ; P o r t l a n d a n d T r i - C i t i e s ) • La s t - m i n u t e b o o k e r s • St a y c a t i o n e r s • Li k e r o a d t r i p s ; v a l u e - d r i v e n ; l o v e s a n e w P a c i f i c N o r t h w e s t a d v e n t u r e • Go a l : A w a r e n e s s • Dr i v e t r a f f i c t o c u s t o m c a m p a i g n l a n d i n g p a g e ( n e w w e b s i t e ! ) • Me s s a g e : e a s y c o n n e c t i o n s t o t h e g r e a t e r P a c i f i c N o r t h w e s t ( S e a t t l e , Mo u n t R a i n i e r … ) • Ch a n n e l s : • Pa i d : • Di g i t a l a d s ( F a c e b o o k a n d I n s t a g r a m ) • Ow n e d • Fa c e b o o k , I n s t a g r a m a n d T w i t t e r o r g a n i c p o s t s • Pi t c h c a m p a i g n t o m e d i a • Me d i a S p e n d : $ 6 , 0 0 0 19 25 CA M P A I G N 4 : DE C E M B E R 2 0 1 7 - M A R C H 2 0 1 8 Wi n t e r W e e k e n d s C a m p a i g n (S t a y t h e N i g h t P r o m o t i o n ) Ma k e a W e e k e n d O f I t • Ta r g e t A u d i e n c e : • Dr i v e M a r k e t ( 3 . 5 - h r d r i v e ; P o r t l a n d a n d T r i - C i t i e s ) • Yo u n g - f r e e s p i r i t s ( t r a v e l o f f - s e a s o n ) • Ni c h e m a r k e t s • Go a l : A w a r e n e s s ; O c c u p a n c y g r o w t h • Dr i v e t r a f f i c t o c u s t o m c a m p a i g n l a n d i n g p a g e w i t h c u r a t e d i t i n e r a r i e s : • Sp o r t s , B i k i n g , B e e r , S h o p p i n g , C u l i n a r y . . . • Hi g h l i g h t w h a t y o u c a n d o i n 1 n i g h t , 2 n i g h t s a n d 3 n i g h t s • Pa y - o f f o n w e b s i t e : m a k e i t e a s y t o b o o k a w e e k e n d w i t h l i n k s t o h o t e l s (n e w w e b s i t e ! ) • Ut i l i z e e n g a g i n g / c o n s u m a b l e m e d i a t o q u i c k l y / v i s u a l l y t e l l a s t o r y • Ch a n n e l s : • Pa i d : • Di g i t a l a d s ( u s e r e s u l t s f r o m c a m p a i g n 3 t o i n f o r m p l a c e m e n t s ) • Se r i e s o f r o t a t i n g F a c e b o o k a d s ( g r a p h i c s c h a n g e o u t t o f e a t u r e di f f e r e n t i t i n e r a r i e s s u c h a s b e e r , s h o p p i n g … ) • Ow n e d : • Fa c e b o o k , I n s t a g r a m a n d T w i t t e r o r g a n i c p o s t s • Pi t c h c a m p a i g n t o m e d i a • Me d i a S p e n d : $ 1 2 , 0 0 0 ( $ 3 , 0 0 0 f r o m 2 0 1 7 b u d g e t ) *N o t e R e m a i n i n g 3 m o n t h s o f m e d i a s p e n d w o u l d b e d r a w n f r o m 2 0 1 8 b u d g e t Ne x t S t e p s : • Ki c k - o f f w i t h K e n t • Cr e a t e a d c o n c e p t s ( c o p y a n d g r a p h i c s ) • De v e l o p a c t i o n p l a n ( s c h e d u l e , d r a f t c o p y pe r s o c i a l c h a n n e l , b u i l d m e d i a l i s t ) • Re v i e w a n d m a k e r e v i s i o n s • Wr i t e p i t c h a n d s e n d t o m e d i a • La u n c h c a m p a i g n • Mo n i t o r a n d r e p o r t 20 26 ON G O I N G C A M P A I G N : MA R C H -DE C E M B E R 2 0 1 7 De s t i n a t i o n A w a r e n e s s C a m p a i g n (B a s e c a m p t o t h e P a c i f i c N o r t h w e s t ; I n t e r n a l a t t r a c t i o n s ) Di s c o v e r i n g K e n t • Ta r g e t A u d i e n c e : • Dr i v e M a r k e t ( 3 . 5 - h r d r i v e ; V a n c o u v e r , B C ; P o r t l a n d a n d T r i - C i t i e s ) • Co u p o n i n g F a m i l y • Yo u n g F r e e S p i r i t • Se l f S e e k e r • Ni c h e M a r k e t s • Go a l : A w a r e n e s s ; P o s i t i v e I m a g e • Fr e s h c o n t e n t a n d i m a g e r y p o s t e d w e e k l y • Ch a n n e l s : • Ow n e d : • Pi t c h l e i s u r e s t o r i e s t o m e d i a , d i r e c t i n g w e b s i t e • Fa c e b o o k , I n s t a g r a m a n d T w i t t e r o r g a n i c p o s t s d i r e c t i n g t o w e b s i t e • Wr i t e w e e k l y b l o g • Vi s i t K e n t . c o m • Pa i d : • Bo o s t e d s o c i a l m e d i a p o s t s , d i r e c t i n g v i s i t o r s t o b l o g • Sp o n s o r e d s o c i a l p o s t s : $ 2 , 0 0 0 ( $ 2 0 0 / m o n t h ) 21 27 TH U N D E R B I R D S C A M P A I G N : SE P T E M B E R 2 0 1 7 - M A R C H 2 0 1 8 Sp o r t s C a m p a i g n (H o c k e y S e a s o n ) Wo r k w i t h T h u n d e r b i r d s a n d S h o W a r e C e n t e r TB D 22 28 TH E F U T U R E 20 1 8 - 2 0 2 0 In i t i a l i d e a s t o b u i l d K e n t t o u r i s m i n t h e y e a r s t o c o m e : ME D I A R E L A T I O N S Ea r n e d M e d i a • La u n c h i n f l u e n c e r c a m p a i g n , t a r g e t i n g m i c r o - i n f l u e n c e r s o n I n s t a g r a m , wh o a r e a l s o t r a v e l e n t h u s i a s t s a n d h i g h l y t r u s t e d b y t h e i r l o y a l f o l l o w e r s MA R K E T I N G Pa i d & O w n e d M e d i a • Cr e a t e a s e r i e s o f v i d e o s t h a t h i g h l i g h t n i c h e m a r k e t s • De v e l o p v i s i t o r g u i d e a n d d i s t r i b u t e i n v i s i t o r c e n t e r s a n d h o t e l s ( h e l p s dr e a m i n g a n d p l a n n i n g p h a s e ) • De v e l o p e - n e w s l e t t e r t o b u i l d v i s i t o r d a t a b a s e a n d p u s h on g o i n g p r o m o t i o n s / p a c k a g e s • La u n c h f l y a n d s t a y c a m p a i g n , t a r g e t i n g s h o r t f l y - i n m a r k e t s (B o i s e , M i s s o u l a , S p o k a n e , P o r t l a n d … ) ; a d v e r t i s e i n Al a s k a B e y o n d / H o r i z o n M a g a z i n e • Ta r g e t d r i v e m a r k e t i n r e g i o n a l t r a v e l p u b l i c a t i o n s ( A A A J o u r n e y ; S u n s e t Ma g a z i n e ; P o r t l a n d M o n t h l y ; V a n c o u v e r M a g a z i n e ; W e s t e r n L i v i n g … ) • Co n s i d e r p r o m o t i o n a l p a r t n e r s h i p s : • Ho t e l s a n d K e n t S t a t i o n ( s h o p s h u t t l e s ) • So u n d T r a n s i t s t a y a n d s p e c t a t e p a c k a g e s ( p r o m o t e K e n t S o u n d e r St a t i o n c o n v e n i e n c e a m o n g v i s i t o r s t o r e g i o n a l e v e n t s a n d a t t r a c t i o n s su c h a s T h u n d e r b i r d s , M a r i n e r s , S e a h a w k s a n d S o u n d e r s g a m e s ) • Am t r a k p r o m o t i o n s f r o m P o r t l a n d t o T u k w i l a • Cr e a t e a V i s i t K e n t d e s t i n a t i o n p a g e o n T r i p A d v i s o r • Le a d t o u r i s m s u m m i t f o r V i s i t K e n t t o u r i s m c o m m u n i t y d u r i n g N a t i o n a l Tr a v e n & T o u r i s m w e e k ( c o n c i e r g e / b r a n d t r a i n i n g ) • Co n t i n u e r e s e a r c h ( D e a n R u n y a n S t u d y t o p r o v i d e t o t a l n u m b e r o f d a y t r i p s ; to t a l n u m b e r o f o v e r n i g h t t r i p s ; a v e . d a y s s p e n t ; e s t i m a t e d e c o n o m i c i m p a c t ; sp e n d i n g h a b i t s ; p a r t y s i z e ; j o b s s u p p o r t e d b y t o u r i s m … ) SO C I A L & W E B Ow n e d M e d i a • Co n d u c t V i s i t K e n t . c o m c o n v e r s i o n st u d y v i a S u r v e y M o n k e y ( c o l l e c t v i s i t o r de m o g r a p h i c s a n d i n t e n t t o v i s i t t o es t i m a t e p e r c e n t a g e o f w e b s i t e t r a f f i c th a t w i l l r e s u l t i n a v i s i t ) . A l s o , u s e op p o r t u n i t y t o c o l l e c t v i s i t o r s t o r i e s . 23 29 Ri g h t M e s s a g e , R i g h t T i m e 20 1 8 C a m p a i g n C a l e n d a r JA N FE B M A R A P R M A Y JU N J U L AU G SE P O C T N O V DE C Fly Market Campaign (High Booking Period) National Travel & Tourism Week (Local Campaign) Wi n t e r W e e k e n d s Ca m p a i g n (S t a y t h e N i g h t Pr o m o t i o n ) Drive Market Cam p a i g n (Spring Shoulder* ) Drive Market Campaign (Fall Shoulder*) Th u n d e r b i r d s P r o m o t i o n s (H o c k e y S e a s o n ) De s t i n a t i o n A w a r e n e s s C a m p a i g n ( M e d i a R e l a t i o n s / S o c i a l ) : Ba s e c a m p t o t h e P a c i f i c N W & I n t e r n a l A t t r a c t i o n s 24 30 J A Y R A Y A P L A C E T O T H I N K V I S I T KE N T 1 20 1 7 M A R K E T I N G & C O M M U N I C A T I O N S P L A N : S U M M A R Y P R E P A R E D F O R : V I S I T K E N T F E B R U A R Y 2 3 , 2 0 1 7 31 J A Y R A Y A P L A C E T O T H I N K V I S I T KE N T 2 In 2 0 1 7 w e w i l l u s e w h a t w e ’ v e l e a r n e d f r o m p a s t Vi s i t K e n t c a m p a i g n s an d G o o g l e A n a l y t i c s , a n d a p p l y o v e r a l l b e s t p r a c t i c e s t o im p r o v e a n d in t e g r a t e f u t u r e p r o g r a m s , u l t i m a t e l y i n c r e a s i n g K e n t ’ s v i s i b i l i t y . Ou r st r a t e g i c a p p r o a c h b e g i n s wi t h fo c u s i n g o n t h e f o u r s t a g e s o f tr a v e l —dr e a m i n g , p l a n n i n g , b o o k i n g a n d e x p e r i e n c i n g . W i t h t h e s e st a g e s i n m i n d i s i t c r i t i c a l t o i n c r e a s e a w a r e n e s s o f K e n t a n d a l l t h a t i t of f e r s b o t h i n t e r n a l l y a n d n e a r b y . M e d i a r e l a t i o n s ( n e w t h i s y e a r ! ) w i l l he l p u s a c h i e v e t h i s . We wi l l ne e d t o m a k e cr u c i a l we b s i t e i m p r o v e m e n t s (b o t h s i t e us a b i l i t y / e x p e r i e n c e a n d s i t e d e s i g n ) t o V i s i t K e n t . c o m . A ne w we b s i t e w i l l : • Ma k e t h e s i t e m o r e u s e f u l , k e e p i n g v i s i t o r s o n t h e s i t e l o n g e r , in c r e a s i n g t h e c h a n c e s o f c o n v e r t i n g a w e b v i s i t i n t o a r e a l v i s i t • Im p r o v e Go o g l e s e a r c h r a n k i n g s • Cr e a t e ti m e m a n a g e m e n t e f f i c i e n c i e s , r e d u c i n g o p e r a t i o n a l c o s t s • Ad d n e w f e a t u r e s ( p r e s s r o o m , s e a r c h a b l e b l o g , s e a r c h b a r o n ho m e p a g e , c u s t o m c a m p a i g n l a n d i n g pa g e s …) • Us e a W o r d P r e s s w e b s i t e t e m p l a t e th a t ’ s co n t i n u o u s l y up d a t e d a n d ea s i l y t r a n s f e r a b l e ( d o e s n ’ t r e q u i r e a d e v e l o p e r / c o d e r ) 20 1 7 : A Y E A R O F E L E V A T I O N Mo r e h e a d s i n b e d s . Mo r e c h e e k s in se a t s . Mo r e f e e t o n s t r e e t s . Th r o u g h o u t t h e y e a r w e w i l l l a u n c h m a r k e t i n g c a m p a i g n s t a r g e t i n g k e y au d i e n c e s a n d m a r k e t s —le v e r a g i n g l e i s u r e t r a v e l t r e n d s . Du r i n g w e b s i t e de v e l o p m e n t o u r e f f o r t s w i l l p r i m a r i l y f o c u s o n e a r n e d (m e d i a r e l a t i o n s ) a n d o w n e d ( s o c i a l m e d i a / b l o g ) c h a n n e l s t o c o m p e l vi s i t o r s t o c h o o s e K e n t . On c e th e we b s i t e i s co m p l e t e , w e w i l l l e v e r a g e e a r n e d , o w n e d a n d p a i d (a d v e r t i s i n g ) c h a n n e l s t o d i r e c t v i s i t o r s t o c a m p a i g n l a n d i n g p a g e s o n Vi s i t K e n t . c o m —cu s t o m i z e d b y d e m o g r a p h i c s —to p r o v i d e r e l e v a n t a n d co m p e l l i n g c o n t e n t A N D t o b e t t e r t r a c k r e s u l t s . Th e f o l l o w i n g i s a h i g h -le v e l s u m m a r y o f t h e 2 0 1 7 M a r k e t i n g & Co m m u n i c a t i o n s P l a n . P l e a s e s e e t h e c o m p l e t e p l a n f o r d e t a i l s a s w e wo r k t o b u i l d a s t r o n g e r , b r o a d e r f o u n d a t i o n f o r V i s i t K e n t . 32 J A Y R A Y A P L A C E T O T H I N K V I S I T KE N T 3 L O N G - T E R M G O A L S 1. St r e n g t h e n Ke n t ’ s y e a r -ro u n d e c o n o m y : M o r e h e a d s i n b e d s , c h e e k s i n s e a t s , fe e t o n st r e e t s 2. El e v a t e aw a r e n e s s o f K e n t ’ s i n t e r n a l a t t r a c t i o n s i n a d d i t i o n t o w h a t ’ s n e a r b y 3. He l p in c r e a s e o v e r n i g h t s t a y s , f o c u s i n g o n w i n t e r w e e k e n d s a n d s h o u l d e r - se a s o n s 4. En h a n c e Ke n t ’ s o v e r a l l i m a g e b o t h l o c a l l y a n d r e g i o n a l l y ( W e s t e r n U . S . ) 5. In s p i r e lo c a l s t o r e c o m m e n d K e n t t o f r i e n d s a n d f a m i l y 6. Ea r n th e s u p p o r t a n d p a r t n e r s h i p o f b u s i n e s s e s , g o v e r n m e n t o f f i c i a l s a n d st a k e h o l d e r s t o r e c o g n i z e t o u r i s m a s a c r u c i a l p a r t o f t h e ec o n o m y 33 J A Y R A Y A P L A C E T O T H I N K V I S I T KE N T 4 F O U R S T A G E S O F T R A V E L DR E A M I N G PL A N N I N G BO O K I N G EX P E R I E N C I N G En s u r i n g K e n t i s a m u s t -se e de s t i n a t i o n b y u n i q u e l y po s i t i o n i n g K e n t a n d b u i l d i n g th e b r a n d t h r o u g h p h o t o s , st o r i e s a n d c r e a t i v e . Pr o v i d i n g v i s i t o r s a n d pl a n n e r s w i t h t h e r e s o u r c e s th e y n e e d t o p l a n t h e i r s t a y in K e n t . Ma k i n g i t e a s y t o b o o k a s t a y in K e n t b y p r o v i d i n g in f o r m a t i o n o n h o t e l s a n d ev e n t s . Be a n o n -th e -gr o u n d re s o u r c e f o r v i s i t o r s a n d en c o u r a g e t h e m t o s h a r e th e i r s t a y . 34 J A Y R A Y A P L A C E T O T H I N K V I S I T KE N T 5 L E I S U R E T R A V E L T R E N D S A tr e n d fa v o r i n g Ke n t , tr a v e l e r s ar e in c r e a s i n g l y se e k i n g ne w de s t i n a t i o n s th a t of f e r un i q u e lo c a l fl a v o r . LO C A L F L A V O R I M M E R S I O N Tr a v e l e r s ha v e sh i f t e d fr o m bu y i n g mo r e to ge t t i n g mo r e ou t of wh a t th e y bu y . VA L U E I S V O G U E Th e in c r e a s e d fu n c t i o n a l i t y of mo b i l e bo o k i n g en g i n e s ha s le d to a su r g e in “s p u r of th e mo m e n t ” tr a v e l pl a n s . 40 % of a l l d o m e s t i c t r a v e l i s b o o k e d w i t h i n e i g h t d a y s of t r a v e l LA S T -MI N U T E B O O K I N G S Tr a v e l e r s ex p e c t cu s t o m an d un i q u e pa c k a g e s an d ni c h e it i n e r a r i e s . SP E C I A L I Z A T I O N Do m e s t i c tr a v e l e r s ov e r w h e l m i n g l y pr e f e r to tr a v e l by ca r or bu s , le a d i n g to a ri s e in st a y c a t i o n s an d st a t e w i d e tr a v e l . Tr a v e l e r s ar e ta k i n g sh o r t e r , mo r e fr e q u e n t tr i p s cl o s e r to ho m e , be c a u s e of ti m e co n s t r a i n t s fa c e d by mo s t . Ex t e n d e d we e k e n d tr i p s ac c o u n t fo r 46 % of al l le i s u r e va c a t i o n tr a v e l 30 % of tr a v e l e r s ta k e an ov e r n i g h t tr i p wi t h i n 75 mi l e s of ho m e ST A Y C A T I O N S ( 3 . 5 -HO U R D R I V E ) 35 J A Y R A Y A P L A C E T O T H I N K V I S I T KE N T 6 TA R G E T A U D I E N C E Co n s u m e r s w i t h i n a 3 . 5 -ho u r d r i v e w i t h em p h a s i s o n t h e T r i -Ci t i e s , P o r t l a n d a n d Va n c o u v e r , B C . DR I V E M A R K E T Mo r e b u d g e t m i n d e d t r a v e l e r , a i m i n g t o d o m o r e wi t h l e s s a n d l i k e l y t r a v e l w i t h f r i e n d s . D e s i r e d ex p e r i e n c e : l e i s u r e a n d c u l t u r e ; i n s p i r a t i o n . SE L F S E E K E R 25 -35 ; 4 + T R I P S / YR ; $ 7 5 K H H I Co n s u m e r s t h a t l o v e p a c k a g e s , t y p i c a l l y h a v e mu l t i p l e k i d s a n d s e e k k i d ’ s a c t i v i t i e s . D e s i r e d ex p e r i e n c e : l e i s u r e a n d c u l t u r e ; f a m i l y b o n d i n g . CO U P O N I N G F A M I L Y 35 -50 ; 6 + T R I P S / YR ; $ 1 2 5 K H H I Co l l e g e , g r a d u a t e s c h o o l a n d r e c e n t g r a d s , ex t r e m e l y c o n n e c t e d a n d e n g a g e d o n l i n e an d s o c i a l m e d i a . L o o k f o r d e a l s , t r a v e l o f f se a s o n , w i d e r a n g e o f b o o k i n g w i n d o w s . De s i r e d e x p e r i e n c e : c u l t u r e a n d a d v e n t u r e . YO U N G F R E E SP I R I T 18 -24 ; 4 + T R I P S / YR ; L O W B U D G E T Le i s u r e t r a v e l e r s w i t h i n t e r e s t s i n : • Sp o r t s • Bi k i n g • Be e r -Wi n e -Sp i r i t s • Cu l i n a r y • Sh o p p i n g NI C H E M A R K E T S To i n c r e a s e d e s t i n a t i o n a w a r e n e s s a n d g r o w t h i n o c c u p a n c y , w e w i l l d e l i v e r a n i n t e g r a t e d m a r k e t i n g a n d c o m m u n i c a t i o n st r a t e g y c o n t a i n i n g a m i x o f e a r n e d m e d i a , p a i d m e d i a a n d o w n e d m e d i a t o t h e s e l e i s u r e a u d i e n c e s : ST R A T E G Y : 36 J A Y R A Y A P L A C E T O T H I N K V I S I T KE N T 7 C A M P A I G N S A N D M E S S A G E S • UN D I S C O V E R E D A N D U N E X P E C T E D • EA S Y CO N N E C T I O N S T O T H E G R E A T E R PA C I F I C N O R T H W E S T (S E A T T L E , P A R K S , T R A I L S ) • EX P E R I E N C E S W I T H A D D E D V A L U E • M A D E F O R S P O R T S F A N S A N D EV E N T GO E R S • TO T A L C U L T U R E IM M E R S I O N (R E F L E C T E D I N R E S T A U R A N T S A N D F E S T I V A L S ) RI G H T M E S S A G E , R I G H T T I M E C A M P A I G N C A L E N D A R : M A R C H 2 0 1 7 -MA R C H 2 0 1 8 ME S S A G E S : 37 J A Y R A Y A P L A C E T O T H I N K V I S I T KE N T 8 S U C C E S S M E A S U R E M E N T S • IN C R E A S E D N U M B E R O F D A Y S S P E N T IN KE N T • BO O K E D M O R E S H O U L D E R S E A S O N VI S I T S • IN C R E A S E D V I S I T O R S P E N D I N G A T LO C A L B U S I N E S S E S SH O R T TE R M R E S U L T S LO N G TE R M R E S U L T S 38 J A Y R A Y A P L A C E T O T H I N K V I S I T KE N T 9 B U D G E T B Y P R O G R A M MA R C H -DE C 20 1 7 T O T A L B U D G E T : $ 16 4 , 6 3 5 39 J A Y R A Y A P L A C E T O T H I N K V I S I T KE N T 10 Ma r k e t i n g C o m m u n i c a t i o n s Ad v e r t i s i n g Br a n d i n g Pu b l i c R e l a t i o n s Co m m u n i c a t i o n s S t r a t e g y a n d P l a n n i n g Cr i s i s C o m m u n i c a t i o n s Me d i a I n t e r v i e w T r a i n i n g a n d C o a c h i n g 53 5 D o c k S t r e e t , S t e . 2 0 5 T a c o m a , W A 9 8 4 0 2 25 3 . 6 2 7 . 9 1 2 8 he l l o @ j a y r a y . c o m Co n t a c t u s : Fo l l o w u s o n : fa c e b o o k . c o m / ja y r a y a d s p r @ja y r a y a d s p r @ja y r a y a d s p r 40 Visit Kent SUPPORTS 2017 MARKETING & COMMUNICATIONS PLAN Budget: March-December 2017 February 23, 2017 SOCIAL MEDIA & WEB: $64,525 Website Improvements & ReDesign Deliverables Budget Kick-off meeting with client and creative brief Design website using WordPress Conduct a content audit and re-write copy using writing for web best practices New site plug-ins/modules (press room, events calendar, business listings, blog, search bar on homepage...) Create key words for improved search engine optimization SUBTOTAL $20,000 Website Operations Deliverables Budget Write and post website blog copy (1-2 per week) Manage overall website content such as events calendar and listings, and make content updates as needed SUBTOTAL $17,650 Social Media Deliverables Budget Create social content for nine months on Twitter, Instagram and Facebook, following approved social media plan and content calendar Schedule and post content on behalf of Visit Kent for nine months on Twitter, Instagram and Facebook Design social graphics (up to two a week/three sizes/nine months) OR do quarterly photo shoots Package and send content themes to Kent for approval, monthly Stock photography allowance to enhance posts as needed $500 Monthly report of engagement metrics SUBTOTAL $26,875 MARKETING: $57,275 Marketing Deliverables Budget Develop marketing campaigns (up to three) that lean heavily on social media promotion/media relations Campaign copywriting (two rounds of revisions) Digital advertising allowance $12,000 Sponsored social media post allowance $1,000 Photography to capture Kent's travel and tourism spots (up to eight hours, includes locating sites, coordination of photographer, photo editing and development of an image library of 50-75 photos; models not included) Design allowance for web and social graphics (two rounds of revisions) $6,000 Collateral allowance (includes design and writing for up to three items; does not include cost of printing; one round of revisions) $7,500 SUBTOTAL $57,275 41 MEDIA RELATIONS: $32,835 Media Relations Deliverables Budget Develop targeted travel media and blogger lists in Cision and update media database--ongoing Draft annual editorial calendar and facilitate editorial strategy session with client (one round of revisions) Produce digital media kit (fact sheet and two backgrounders as determined) (one round of revisions) Develop up to seven travel and tourism focused pitches annually (one round of revisions) Distribute pitches to media contacts and follow up Monitor Kent travel and tourism media coverage--monthly Provide monthly report and track earned media SUBTOTAL $32,835 PROJECT MANAGEMENT: $10,000 Project Management Budget Develop project budgets and work plans and provide monthly report Project status calls with client (every three weeks) Strategy sessions with client, in person (up to four) Presentations to LTAC as needed (up to six) SUBTOTAL $10,000 TOTAL BUDGET $164,635 Approval Signed Date I give JayRay my approval to proceed with this project based on this budget, subject to JayRay's Standard Terms and Conditions. 42 2015 2016 2016 2017 2017 Actual Budget Prelim Budget YTD Beginning Fund Balance 371,803 394,516 394,516 472,260 468,633 Revenues Lodging Tax 279,466 275,000 292,594 280,500 18,474 Miscellaneous Income 411 90 1,512 500 269 Total Revenues 279,878 275,090 294,106 281,000 18,742 Expenditures Services & Charges 10,000 10,000 10,311 16,560 604 Marketing 144,977 168,000 166,191 168,000 - Projects & Events 23,665 15,000 25,000 15,000 - Chamber 18,500 18,500 18,500 18,500 - ShoWare Branding & Marketing 60,022 60,000 (13) 60,000 - Total Expenditures 257,164 271,500 219,989 278,060 604 Change in Fund Balance 22,713 3,590 74,117 2,940 18,138 Ending Fund Balance 394,516 398,106 468,633 475,200 486,771 Lodging Tax Operating Fund as of January 31, 2016 43 44 45 Page 3 Please limit your entire application response to two pages. FINAL REPORT If your request is granted for funding from the Lodging Tax Advisory Committee (LTAC) you will be expected to provide at the next LTAC meeting after your event a full report on your final project with the number of stays created. And a completed 2015-2016 Event or Tourism Facility Lodging Tax Expenditure Report Form. Attached: Form Approved for funding Declined funding 46 47 48 49 50 51 52 Page 1 Kent Lodging Tax Advisory Committee 2016-2017 Funding Request Application The Lodging Tax Advisory Committee’s Mission: Promote the City as a destination to increase tourism and business development. Guidelines for applying for grants from the City of Kent’s Lodging Tax Advisory Committee Who may apply? Youth and amateur sports associations, schools, teams Community/regional events organizations, business/trade associations, event associations and individuals. Approved Tourism Facilities. How to submit? Complete and submit applications on line, or at a Lodging Tax Advisory Committee Meeting, or mail a completed original grant proposal form plus two copies to the address below. Where to submit? City of Kent 220 4th Ave. S. Kent, WA 98022 Attn: Julie Pulliam When are the deadlines? July 1, 2017 and September 1, 2017 with funds to be distributed as requested in approved application. What is the grant size? Between $250.00 and $5,000.00, however, the Lodging Tax Advisory Committee reserves the right to establish any grant amount it sees fit, regardless of the amount applied for. Where can I direct questions? Call Julie Pulliam at 253-856-5702 Each grant will be judged against specific criteria. The committee will review the extent to which the proposed project is consistent with the strategic goals of the Lodging Tax Advisory Committee and shows potential for tourism and hotel stays. OBJECTIVES: The Lodging Tax Advisory Committee’s 3 Strategic Goals  Creating Partnerships  Branding Kent as a Destination  Sports Commission 53 Page 2 1. Who else is funding this project? This event is self funded 2. What is the total budget for this project? $140,000 3. How does your project fit with the goals of the Lodging Tax Advisory Committee?  Creating Partnerships  Branding Kent as a Destination  Sports Commission PLEASE SEE ATTACHED 4. How many night stays do you anticipate generating from your project? 8000 ROOM NIGHTS Project Name: 2018 USA SOFTBALL 16”A” NATIONAL CHAMPIONSHIP Project Background: SEE ATTACHED Mike Rabin-President and USA Softball Commissioner Project Leader: Name and Title m.rabin@comcast.net Contact email Contract phone 206-276-9104 Signature Other individuals involved in writing and/or implementing this grant: Name: Jim Donner Title: Tourn. Director Contact: 206-854-1181 Name: Title: Contact: Name: Title: Contact: 20,000($10,000 in 2017 and $10,000 in 2018) Amount requested: $ DEADLINE FOR APPLYING (please circle one): July 1, 2017 or September 30, 2017 PROJECT DESCRIPTION On a separate page(s), briefly describe the project you are proposing in two parts. In the first part, please briefly (in 250 words, or less) provide and overview of your project, (1) including how the Lodging Tax Advisory Committee’s goals will be met, (2) how the funds will be used and how you will be able to track hotel stays and what your methodology for tracking will be. Catalogs, pictures or brochures are appropriate to demonstrate equipment, supplies or other items(s) requested. In the second part, please specifically address the following in your proposal: How many room nights do you expect to collect? Have you asked for money in the past? What were the results? How many overnight stays did the event create? Where and when will the project take place? Please include start and completion dates? What will benchmark the projects progress? 54 Salem, Virginia 2014 16A National 2015 14A National Number of teams 136 127 Number of players and coaches 2,468 2,162 Number of fans and family 2,026 2,104 Number of college coaches 69 39 TOTAL ATTENDANCE 4,563 4,305 Number of states represented(teams) 32 31 NUMBER OF PAID ROOM NIGHTS 7,387 7,336 Revenue from Hotels($99-$119) $811,000 $716,000 TOTAL ECONOMIC IMPACT $2,942,283 $2,212,483 55 TEAM CHECK-IN SHEET TEAM NAME AGE GROUP OR CLASSIFICATION MANAGER’S NAME CITY STATE MANAGER’S CELL EMAIL ADDRESS HOTEL NAME HOTEL LOCATION (CITY/COUNTY) TOTAL HOTEL ROOMS FOR TEAM NIGHTS STAYED DID YOU FLY YES OR NO NUMBER OF PLANE TICKETS NAME OF AIRPORT FLEW INTO ______________________________________ Managers Signature 56 Event Parameters Key Results Event Name:USA Softball - 16A National Championship Business Sales (Direct):$4,724,649 Organization:USA Softball Business Sales (Total):$8,599,957 Event Type:Youth Amateur Jobs Supported (Direct):806 Start Date:7/23/2018 Jobs Supported (Total):1,122 End Date:7/29/2018 Local Taxes (Total):$443,860 Overnight Attendees:4950 Net Direct Tax ROI:$322,721 Day Attendees:675 Estimated Room Demand:6,605 Direct Business Sales Industry Attendees Organizer Media/Sponsors Total Lodging $1,050,244 $0 $0 $1,050,244 Transportation $808,593 $6,051 $716 $815,361 Food & Beverage $1,347,398 $245,173 $0 $1,592,571 Retail $798,561 $0 $0 $798,561 Recreation $374,367 $0 $0 $374,367 Space Rental $0 $81,618 $0 $81,618 Business Services $0 $11,523 $404 $11,927 TOTAL $4,379,163 $344,366 $1,120 $4,724,649 Event Impact Summary Destination: VISIT SEATTLE DMAI's Event Impact Calculator 2/15/2017 5:42:21 PM 57 Economic Impact Details Direct Indirect/Induced Total Business Sales $4,724,649 $3,875,308 $8,599,957 Personal Income $1,505,112 $1,146,556 $2,651,668 Jobs Supported Persons 806 315 1,122 Annual FTEs 37 14 51 Taxes and Assessments Federal Total $418,682 $333,386 $752,068 State Total $320,726 $101,727 $422,453 sales $273,479 $62,974 $336,453 income $0 $0 $0 bed $0 -$0 other $47,246 $38,753 $86,000 Local Total $322,721 $121,139 $443,860 sales $88,355 $20,345 $108,700 income $0 $0 $0 bed $73,517 -$73,517 per room charge $13,211 -$13,211 tourism district $0 -$0 property tax $100,392 $62,041 $162,433 restaurant $0 $0 $0 other $47,246 $38,753 $86,000 Direct Direct Tax Receipts $322,721 DMO Hosting Costs $0 Direct ROI $322,721 Net Present Value $315,518 Direct ROI (%)- Total Total Local Tax Receipts $443,860 Total ROI $443,860 Net Present Value $433,953 Total ROI (%)- Event Return on Investment (ROI) Estimated Room Demand Metrics Room Nights (total)6,605 Room Pickup (block only)0 Peak Rooms 1,303 Total Visitor Days 25,227 Event Name: USA Softball - 16A National Championship 2018 Event Impact Details Destination: VISIT SEATTLE Organization: USA Softball DMAI's Event Impact Calculator 2/15/2017 5:42:21 PM 58