HomeMy WebLinkAboutCAG1993-0577 - Other - Encrypting Limited Basic Service - 09/19/2013 Comcast Cable
co m ca st 15815 25th Ave West
Lynnwood,WA 98087
September 19,2013
Ronald Moore
City Clerk
City of Kent
220 Fourth Ave S
Kent, WA 98032
RE: Encrypting Limited Basic Service
Dear Mr.Moore:
Beginning on November 5, 2013, Comcast will start encrypting Limited Basic Service for all Comcast
cable subscribers in the Franchise Area, as allowed by FCC Encryption Order(Report and Order#FCC 12-
126).
Following encryption, Comcast Customers with a set-top box, digital transport adapter(DTA), or a retail
CableCARD device connected to each of their TVs,will be unaffected by this change. However,Comcast
Customers currently receiving Limited Basic Service on any TV without equipment supplied by Comcast,
will lose the ability to view any channels on that TV. All affected Comcast Customers need to contact
Comcast to request equipment needed to continue receiving their services. In such cases, customers are
entitled to receive equipment at no additional charge or service fee for a limited period of time, as allowed
under the FCC order. The number and type of devices they are entitled to receive and for how long will
vary depending on their situation. Limited Basic customers receiving the service on their TVs without
Comcast-supplied equipment are entitled up to two devices for two years(five years if they also receive
Medicaid). If the customer subscribes to a higher level of service and receive Limited Basic on a secondary
TV without Comcast-supplied equipment,they are entitled to one device for one year.
For more information about this equipment offer and eligibility, customers can go to
www.comcast.com/di italadapterinfo or call 1-855-860-8989. In order for customers to qualify for any
equipment at no additional charge or service fee,they must request the equipment between September 6,
20i3 and March 5,2014 and satisfy all other eligibility requirements as provided under the FCC
Encryption Order.
As always, if you have any questions or concerns regarding the Limited Basic Service encryption project,
please feel free to contact me at(253)288-7496.
Sincerely,
Terry Davis
Director, Franchising and Government Affairs
cc: Janet L. Turpen, Comcast
Ken Rhoades, Comcast
Dea Drake, City of Kent