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HomeMy WebLinkAboutCAG1993-0577 - Other - Upcoming Migration to Digital Format - 11/08/2012 o m ca s}. Comcast Cable 15815 25th Ave West Lynnwood,WA 98087 November 8, 2012 Brenda Jacober City Clerk City of Kent 220 Fourth Ave S Kent, WA 98032 RE: Basic Channels Migrating to Digital Format Dear Ms. Jacober: Beginning in September 2012, Comcast has started the final step in our digital network enhancement by converting all remaining analog channels to digital format. Following this enhancement, Comcast customers will receive even more channels, crisp digital picture and sound on every TV, and all of their channels in a high quality digital format. In order to bring customers these new features, all or parts of your Local Franchise Authority will see all Comcast video services transmitted exclusively in digital format on December 11, 2012. This means that customers will need to have a digital set-top box or digital adapter from Comcast, or a third party device with a CableCARDTM for each television on which they wish to continue receiving Comcast video services.' In order to make this enhancement as seamless as possible for our customers, Comcast will provide customers digital equipment in accordance with their service tier. Comcast will provide up to three digital adapters to its current Limited Basic-tier customers at no additional cost. Any digital adapters a customer may require beyond three will cost them $.50 per month per additional adapter. Customers of bulk service contracts will receive digital equipment in accordance with their contract terms. Customers who would like more than the digital equipment included as part of their video service package may obtain additional equipment of their choice at the standard charge of$1.99 ($0.50 for Limited Basic customers) for each additional digital adapter and $8.75 for each additional digital set-top box.2 Comcast customers may call us toll-free at 1-877-634-4434, go on-line at www.comcast.com/ digitalnow, or visit a Comcast service center to determine the best solution for their home. 'Customers with QAM Tuner televisions will continue to be able to receive only Limited Basic channels without a digital device. In order to see any channels other than Limited Basic,QAM tuner TVs will also need a digital device.The Limited Basic channel line-up varies by area but in general includes local broadcast TV stations plus local government,education,and public access channels. 'All pricing and offers subject to change. Enclosed is a copy of the initial notice we are providing to our customers. Comcast customers will receive multiple notices; the enclosed is a sample of one of the communications. These notices provide further detailed information regarding Comcast's digital improvements. As always, if you have any questions or concerns regarding this program, or any other matter, please feel free to contact me (253) 288-7496. Sincerely, 7� Terry Davis Director, Franchising and Government Affairs Eric: Limited Cable Customer Notice Letter cc: Janet L. Turpen, Comcast Ken Rhoades, Comcast Dea Drake, City of Kent IMPORTANT ACTION REQUIRED )�f in ity -M Comcast I Lynnwood,W298046-9702 Contact us today. We are currently upgrading our network to an all-digital platform to provide you with a crisp digital picture and sound.Once the upgrade is complete, 1-877-634-4434 you may need a digital set-top box,digital adapter or CableCARDIM on COmCaSt.COm/digitalnow each of your Ns to continue enjoying your current channels. If you have Ns without one of the devices,simply: Digital set-top box Digital adapter Call 1-877-634-4434 and speak to a helpful representative, or visit comcast.com/digitalnow. © Order up to three digital adapters — at no charge. Get more digital adapters for just$0.50 each per month. © Connect your digital adapters to the Ns and follow the easy activation instructions.If you'd like professional installation, we can provide it for an additional charge. After these simple steps,you'll watch your current channels,just like always,but now with crisp digital picture and sound.Plus,you may receive new channels. Call us at 1-877-634-4434 or visit comcast.com/digitalnow to order your equipment today. Not available in all areas.Limited to residential customers receiving Limited Basic service.4AM tuner Ns will continue to receive Limited Basic channels 2-29,72-79,95-99 t channel availability varies by area)without a digital device unless signals are encrypted.Customers with an authorized Cable=device will riot require additional equipmerd Pricing subject to change.Applicable equipment,installation,taxes,franchise and other tees extra.Call for details.0 2012 Conxast.NI rights reserved. I