HomeMy WebLinkAboutCAG1993-0577 - Other - Upcoming Mirgration to Digital Format - 08/23/2012 Comcast® Comcast Cable
15815 25th Ave West
Lynnwood,WA 98087
August 23, 2012
Brenda Jacober
City Clerk
City of Kent
220 Fourth Ave S
Kent, WA 98032
RE: Basic Channels Migrating to Digital Format
Dear Ms. Jacober:
Beginning in September 2012, Comcast will take the final step in our digital network enhancement by
converting all remaining analog channels to digital format. Following this enhancement, Comcast
Customers will receive even more channels, crisp digital picture and sound on every TV, and all of their
channels in a high quality digital format.
In order to bring customers these new features, all or parts of your Local Franchise Authority will see all
Comcast video services transmitted exclusively in digital format on September 25, 2012. This means
that customers will need to have a digital set-top box or digital adapter from Comcast, or a third
party device with a CableCARDTM for each television on which they wish to continue receiving
Comcast video services.25
In order to make this enhancement as seamless as possible for our customers, Comcast will provide
customers digital equipment in accordance with their service tier. Comcast will provide up to three digital
adapters to its current Limited Basic-tier customers at no additional cost. Any digital adapters a customer
may require beyond three will cost them $.50 per month per additional adapter.
Customers of bulk- service contracts will receive digiiai equipment in accordance with their contract
terms. Customers who would like more than the digital equipment included as part of their video service
package may obtain additional equipment of their choice at the standard charge of$1.99 ($0.50 for
Limited Basic customers) for each additional digital adapter and $8.75 for each additional digital set-top
box.26
Comcast customers may call us toll-free at 1-877-634-4434, go on-line at www.comcast.com/digitalnow,
or visit a Comcast service center to determine the best solution for their home.
25 Customers with QAM Tuner televisions will continue to be able to receive only Limited Basic channels without a digital device. In order to see
any channels other than Limited Basic,CAM tuner TVs will also need a digital device.The Limited Basic channel line-up varies by area but in
general includes local broadcast TV stations plus local government,education,and public access channels.
2`All pricing and offers subject to change.
Enclosed please find a copy of the initial notice we are providing to our customers. Comcast customers
will receive multiple notices; the enclosed is a sample of one of the communications. These notices
provide further detailed information regarding Comcast's digital improvements.
As always, if you should have any questions or concerns regarding this matter, please feel free to contact
me at (253) 288-7496.
Sincerely,
Terry Davis
Director, Franchising and Government Affairs
Enc.
cc: Janet L. Turpen, Comcast
Ken Rhoades, Comcast
Dea Drake, City of Kent
i
IMPORTANTACTION REQUIRED
P.O.Box 97002
Comcast I Lynnwood,WA98046-9702
Contact us today.
We are currently upgrading our network to an all-digital platform to provide
you with a crisp digital picture and sound.Once the upgrade is complete, 1-877-634-4434
you may need a digital set-top box,digital adapter or CableCARDTM on COmCdSt.COm/digitalnow
each of your Ns to continue enjoying your current channels.
If you have Ns without one of
the devices,simply: Digital set-top box Digital adapter
Call 1-877-634-4434 and speak to a helpful representative,
or visit comcast.com/digitalnow.
Order up to three digital adapters — at no charge.
Get more digital adapters for just$0.50 each per month.
Connect your digital adapters to the Ns and follow the easy
activation instructions.If you'd like professional installation,
we can provide it for an additional charge.
After these simple steps,you'll watch your current channels,just
like always,but now with crisp digital picture and sound.Plus,you may
receive new channels.
Call us at 1-877-634-4434 or visit comcast.com/digitainow
to order your equipment today.
Not available in all areas.Limited to residential customers receiving Limited Basic service.DAM tuner Ns will continue to receive Limited Basic charnels 2-29,72-79,95-99
(channel availability varies by area)wi bout a digital device unless signals are encrypted.Customers with an authorized CableCARD device will not require additional equipment.
Pricing subject to change.Applicable equipment.installation,taxes,franchise and other fees extra.Call for details.Zi 2012 Comcast.All rights reserved.
I I