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Home My WebLink AboutCAG1993-0577 - Other - Upcoming Pricing Changes - 04/29/2016 COMCAST April 29, 2016 Ronald Moore City Clerk City of Kent 220 Fourth Ave S Kent, WA 98032 Dear Mr. Moore: We are committed to constantly improving our customers' entertainment and communications experience in Washington and we continue to invest in making their services even better. For example, our investment in the X1 user interface has been extremely popular and is helping customers find and enjoy the vast array of content they receive. We continue to bring customers innovative improvements like the X 1 voice controlled remote control,the X 1 talking guide,X I Cloud DVR services, and the Xl Sports App. As we make these and other investments, we periodically need to adjust prices due to increases we incur in programming and other business costs. Starting July 1, 2016, new prices will apply to select XFINITY TV and Internet services and equipment as reflected in the enclosed notice. We are committed to providing our customers with a consistently superior experience, including 24/7 customer service and on-time arrival—or we'll credit the customer$20. We back up our services with the Comcast Customer Guarantee (visit www.comcast.com/guarantee for details). We know you may have questions about these changes. If I can be of any further assistance, please contact me at(253)288-7496. Sincerely, Terry Davis Director, Government Affairs cc: Franchise file Dea Drake,City of Kent 15815 25th Ave West Lynnwood,WA 98087 www.comoastcorporation.com XFINITY° Products And Services Price List Bellevue-All Points, Bellevue-Vista, Bellevue-Comm. Tele. Bellevue, Brier, Burien, Edmonds, Federal Way, Kent, King County-Lee Hills, King County-Vashon, King County-Vista, King County, Kirkland, Lacey, Lake Forest Park, Lynnwood, McCleary, Mercer Island, Mill Creek, Mountlake Terrace, Mukilteo, Newcastle, Olympia, Redmond, Renton, Sammamish, Seattle, Sno. Co. Lynnwood, Spokane, WA We're writing to let you know that starting on July 1, 2016, prices for select XFINITY TV and XFINITY TV Installation fees will change. Such changes are a function of a variety of factors including increases to business costs as well as product and technology upgrades.Please know that we have made an effort to reduce some fees and minimize the scope of our increases. If you have any questions,please call us anytime at 1-855-688-9460. Below is a summary of the price changes: Starting on July 1, 2016 the following XFINITY services and fees will be changing. XFINITY TV Installation Fees Today 07/01/16 Double Play Packages Today 07/01/16MMM Unwired Home(Standard Installation) $38.50 $99.99 Starter XF Double Play $123.94 $127.95 Wired Home(Standard Installation) $29.50 $99.99 Preferred XF Double Play $141.94 $145.95 Hourly Service Charge $34.50 $70.00Today (Custom Installation) • • • Additional Outlet-New Broadcast TV Fee $3.25 $5.00 $14.00 $35.00 (Initial Installation of Service) ---- Digital Services Today 07/01/16— Additional Outlet-New $32.50 $70.00 (After Initial Installation of Service) Digital Starter $69.99 $70.99 Activate Pre-existing Additional $575 $3500 Digital Preferred $87.99 $88.99 Outlet(initial installation of Service) . . Digital Preferred Plus $122.99 $123.99 Activate Pre-existing Additional $24.00 $70.00 Digital ital Premier $142.99 $143.99 Outlet(After Initial Installation of Service) Basic and Digital -- Relocate Additional Outlet $14.00 $35.00 Today07/01/16 (Initial Installation of Service) Relocate Additional Outlet $32.00 $70.00 HBO $19.99 $15.00 (After Initial Installation of Service) --- ------- - ---- - - Showtime� $19.99 $10.00 Connect VCR/DVD (Initial Installation of Service) $8.00 $35.00 Starz" $19.99 $10.00 Connect VCR/DVD Cinemax"' $19.99 $10.00 (After Initial Installation of Service) $19.00 $70.00 The Movie Channel`' $19.99 $10.00 Upgrade of Service -- (In-home visit required) $29.00 $70.00 Digital Adapter Additional Outlet Service(SD or HD) $2.99 $3.99 Downgrade of Service - - --- -- -- - - --- $12.00 $70.00 (In-home visit required) -- -- ----- - If you're currently receiving services on a promotional basis,under a minimum term agreement In-Home Service Visit $36.50 $70.00 associated with a specific rate,or in he guaranteed period of one of our SurePricelm plans,the prices for those specific services will not be affected during the applicable period, 8498/3100,0200-0260 8498/3600,0080 )�f in i ty 8498/3200,0010-0080,0110-0120 8498/3400,0020,0050,0080,0090, 8498/3700,0090 the future of awesome 8498/3300,0020,0040-0090,0150, 0100-0110,0150-0170,0230,0250, 8498/3800,0040,0050 0210,0280,0360,0380-0410 0260,0290,0300,0320-0340,0360 8498/3900,0010 SA4GFOOG Starting on July 1, 2016 the following XFINITY services and fees will be changing. (Continued From Page 1) Reactivation •-• Equipment (Per Occurrence Unless Noted) Today 07/01/16 (Per Occurrence Unless Noted) Today 07/01/161 CableCA Video Reactivation Fee-No $1.99 Limited Basic Only Converter second��ardin same device) $0.80 $1.50 In-Home Visit Re uired $6.00 q (per occurrence) t- -- - -- $1.00 $2.50 Miscellaneous •• • • HD Digital Converter(Limited Basic Only) $2.00 $2.50 • o — Service Protection Plan $4.99 $5.99 Regional Sports Network Fee $1.00 $3.00 I I SA4GF09F II Services no longer available for new subscription Starting on July 1, 2016 the following XFINITY Bundle, TV & Internet packages will change. Triple • . Packages07/01/1 MyTV Choice Bundle( - + -(Performance Internet+Voice Unlimited) T $98.90 $101.90 - --- - � MyTV Choice Bundle with 1 Theme Pack) I $102 95 $1112 95 Double Play Bundle - -- - Starter Bundle MyTV Choice Bundle(with 2 Theme Packs $112.95 $122.95 ! $99.94 $100.94 y ) I � (with Economy Plus Internet) ! � MyTV Choice Bundle(with 3 Theme Packs) $122.95 $32.95 Starter Bundle(with Internet) $112.94 $113.94 -- -- -- MyTV Choice Plus Bundle $109.95 $119.95 Starter Bundle(with Voice Unlimited) $114.94 $115.94 - -- ---- - - - -j- �------ ._ - - -� _ (with Performance Starter Internet) MyTV Choice Plus Bundle 119.95 $129.95 Starter Bundle (with 1 Theme Pack) $119.44 $120.94 --------- - ----- - MyTV Choice Plus Bundle(with 2 Theme Packs) $129 95 $139 95 Preferred Bundle(with Internet) 11 $130.94 $131.94 Preferred Bundle(with Voice Unlimited) $132.94 $133.94 Value Triple Play $124.89 $125.89 _ - Preferred Bundle Value Plus Triple Play $148.89 $152.89 (with HBO+Performance Internet) $156.94 $160.94 Starter Bundle $152.89 $153.89 MultiLatino Ultra Bundle (with Internet+Voice Unlimited) (with Starz+Blast!Internet) $157.90 $162.90 Starter Bundle $163.89 $167.89 Preferred Plus Bundle (with Performance Internet+Voice Unlimited $176.94 $180.94 ) � (with Performance Internet) -- - Preferred Bundle Premier Bundle with Voice Unlimited - (with Internet+Voice Unlimited) $170.89 $171.89 ( ) $187.9�-$188.94 -- - Premier Bundle(with Performance Internet) ! $196.94 '•: $200.94 Preferred Bundle(with HD+Starzo+ $184.95 $195.89 --- - - �- - -- Performance Internet+Voice Unlimited) Premier Bundle(with Internet) $185.44 $189.44 Preferred Plus Bundle $205.89 $206.89 (with Internet+Voice Unlimited) Preferred Plus Bundle $216.89 $220.89 (with Performance Internet+Voice Unlimited) Premier Bundle (with Internet+Voice Unlimited) $235.39 $236.88 Premier Bundle $234.39 $240.89 (with Performance Internet+Voice Unlimited) Premier Bundle(with Additional Outlet) $244.64 $255.29 TV Latino 150 Bundle (with Performance Internet) $83.90 $86.90 Double Play Bundle (Performance Internet+Voice Unlimited)- $93.90 $96.90 when subscribing to video service SA4GFOOH Services no longer available for new subscription Starting on July 1, 2016 the following XFINITY Bundle, TV & Internet packages will change. (Continued From Page 2) Digital Services Today 07/01/16 Internet Today 07/01/16�_ Digital Preferred $30.65 $40.65 Performance Internet $52.95 $56.95 (with Sta&+The Movie Channel°) (with TV or Voice Service) Digital Preferred i $30.65 $40.65 Performance Internet $53.95 $56.95 -(with Cinemax"+The Movie Channel°] (with TV or Voice Service) Digital Preferred Performance Internet-Annual Service $593.45 $626.45 (with Showtime°+The Movie Channel") 1 $30.65 $40.65 --_ _ + -- - - -- - Performance Internet Annual Service Digital Preferred (with Modem) $681.45 $736.45 6565 $45. -_ (with HBO°+The Movie Channel°) j $35. � - - - - Ultra Internet Speed Increase I $12.00 1 $13.00 Digital Starter Package $69.49 $70.99 Bulk Tenant -- Digital Starter(with Latino Tier) $86.94 $87.94 "' • 01/16 --------------- Digital Starter(with Special Interest Tier) $87.49 $88.99 Tenant Starter Package $1.00 $2.65 -- -- - - - - (Digital Converter+Remote) Digital Preferred j - - -- - (with HBO®and The Movie Channel") $102.99 i $98.99 Tenant Preferred&Internet Package $71.95 $74.95 Digital Starter Standard Cable $69.49 $70.99 (with Showtime°and Encore"') $107.49 $123.99 - - CableLatino Completo $112.49 $102.94 Digital Preferred $122 99 $123.99 (with Special Interest Tier+HBO'+Showtime°) Digital Platinum Package $142.99 $143.99 Digital Platinum Package $152.49 $153.99 Total Premium Package $161.74 $163.94 SA4GFOOJ