HomeMy WebLinkAboutCAG1993-0577 - Other - Update to Agreement for Residential Services - 08/01/2017 41?A
COMCAST
August 1, 2017
Ronald Moore
City Clerk
City of Kent
220 Fourth Ave S
Kent, WA 98032
Dear Mr. Moore:
As part of our ongoing commitment to keep you updated on issues that concern our customers in your
community, we would like to let you know that in the coming days we will be notifying our customers of
updates to our Comcast Agreement for Residential Services as well as providing a copy of the updated
agreement with their August bill.
The Comcast Agreement for Residential Services provides the terms and conditions for our Xfinity TV, Internet
and Voice services and can be viewed at:
www.xfinity.com/Corporate/Customers/Policies/SubscriberAgreement.html. Key updates include the following.
➢ We've identified additional ways for us to notify customers of changes to our services, including by
email and online on our website.
We've moved some material related to our Internet and Voice services to our website.
We require customers to notify us of changes to their telephone number and other contact information so
we can ensure that we are contacting the correct person in accordance with applicable laws.
We've updated portions of our arbitration provision to make its terms more clear.
A sample customer notification is attached for your reference.
If I can be of any further assistance, please contact me at (253) 288-7496.
Sincerely,
Terry Davis
Director, Government Affairs
cc: Franchise file RECEIVED
Dea Drake, City of Kent
3 W
CITY OF KENT
CITY CLERK
15815 25t'Ave W Lynnwood,WA. 98087
xf in ity
We've made updates to our Comcast
Agreement for Residential Services
We want to let you know that we're updating our customer terms of
service_You can view-the agreem-enthere, and xou i also wilt receive a
copy with your upcoming bill. You don't need to take any action.
You should review the agreement, but here are a few of the key
updates:
• We've identified additional ways for us to notify you of changes to
our services, including by email and online on our website.
• We've moved some material related to our Internet and Voice
services to our website. They may be viewed here.
• Under the new agreement we require you to notify us of changes
to your telephone number and other contact information so we
can ensure that we are contacting the correct person in
accordanco with opplicoble lows.
• We've updated portions of our arbitration provision to make its
terms more clear.
Thank you for being an XFINITY customer.
All part of our commitment to you
finis�s a serwe rela?ed amaii Comcast will occasionally send you sennce-reiated-mails to;inform
you of service upgrades or new oenetit
?tease do not reply to th,s email t;s not monitored f ;ou'd like tc contact,is please visit our
website mere
Comcast respects your prrqacy For a cempie!e description of our pnvaoy policy I k�trrc.
20 1'COmCaS( A,:r nnts reserjee! All trademark;are the property,of their respective owners.
Comcast Cable One Comcast Center 174l JFK Bouievard Philadelphia.PA,19103
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