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HomeMy WebLinkAboutCAG1993-0577 - Other - Upcoming Network Enhancements - 02/19/2009 Comcast® Comcast Cable 15815 25th Ave West Lynnwood,WA 98087 February 19, 2009 Brenda Jacober City Clerk City of Kent 220 Fourth Ave S Kent, WA 98032 Dear Ms. Jacober: I am writing to share some exciting news. Beginning on March 30, 2009, we at Comcast will be enhancing our network in Kent and delivering the world of digital entertainment to current Comcast Basic Cable subscribers. The way people watch TV, listen to music, or surf the Internet is evolving to a digital world. In an effort to keep our customers ahead of that digital curve and to provide them with the products and services they want, we will be enhancing our services in order to allow our customers to enjoy the benefits of digital technology at no additional cost. This is not a promotional offer—when completed, customers will be able to enjoy these exciting new features: • Access to thousands of hours of free • One full-featured digital set-top box and programming On Demand; one universal remote control; • An on-screen programming guide, with • Up to two Digital Adapters and remote search and parental control functions; controls for secondary TVs; • A commercial-free music service with 0 Faster internet speeds; over 40 channels of uninterrupted music; . And more entertainment options than ever before. • Up to 100 HD Channels and 1000 HD Choices In order to bring customers in Kent these new features, channels 30-70 will be transmitted only in digital format on or after March 30, 2009. This means that customers will need to have either a digital cable box or a digital adapter for each television on which they wish to continue viewing these channels. If a customer does not obtain digital equipment by the time this digital enhancement is completed, their service will be changed to Limited Basic(channels 2-29 & 75- 99)and their price will be reduced accordingly. In order to make this enhancement as seamless as possible, we are providing one digital set-top box and up to two digital adapters to all Basic Cable customers at no additional cost. If a customer requests more than the two digital adapters and one digital set-top box included as part of the Basic Cable package, they will be charged $1.99 for each additional digital adapter and the standard rate for each additional digital set-top box. All customers need to do is call 1-877-634-4434, go online, or visit a Comcast Cable Store to determine the best solution for their homes and to receive their digital devices. Please note that this network enhancement is not related to the federally-mandated Digital Broadcast Transition, which is currently under way and will be completed by June 12, 2009. Enclosed is an example of the notices being provided by Comcast to its customers. These notices provide further detailed information regarding Comcast's digital migration. As always, if you should have any questions or concerns regarding this matter, or any matter, please feel free to contact me at(253)288-7496. Sincerely, Terry Davis Director, Franchising and Government Affairs Enc. cc: Janet L. Turpen, Comcast Ken Rhoades, Comcast Dea Drake, City of Kent Ccomcast. �� IMPORTANT: ACTION REQUIRED at Comcast are enhancing our network in your area to provide you with more digital *channels.But you may need new digital equipment to continue receiving channels,as part of our Expanded Basic package. •Up to three new digital devices are available to you at no additional cost to ensure uninterrupted access to these channels. •It's easy to order your equipment Simply Cliokwww.Corncast.com/digitalnov,or cag -6 5 77- 634- -`'',and answer some basic questions using the Unique Digital tp at the top of this letter. [February 27,20091 Please note that this network enhancement is not related to the federally-mandated Digital Broadcast Transition,which is [Unique Digital ID#:XXXX-XXXX-XXXX-XXXX] currently under way and will be completed by June 12,2009. [Customer Name] SAMPLE f 123 Street Name] [City,State 123451 [Dear Customer Name] We at Comcast are enhancing our network,transmitting Expanded Basic cable channels 30-70, exclusively in digital format starting on the date listed below,to bring Washington the World of More. You will soon be able to enjoy digital picture and sound on your favorite channels, like ESPN, Disney, CNN,and Food Network. You'll also have access to over 10,000 On Demand titles and six new channels, like PBS KIDS Sprout, Bloomberg Television,G4,C-SPANS, Lifetime Movie Network, and MoviePlex. Please review the information below and contact Comcast as soon as possible so you can avoid any possible service interruptions that may result from this network enhancement. Enjoy Enhanced New Service Comcast will provide Expanded Basic customers like you with digital equipment at no additional cost. We will provide one digital set-top box and up to two digital adapters. This is not a promotion and it means we will be enhancing your cable package. It is Easy to Get the Equipment You Need All you need to do is log on to www.Comcast.com/digitainow or call 1-877-634-4434 and provide the Unique Digital ID at the top of this letter and we can send you the materials that your home needs.Once we know a few basic details about your home we can send you the additional digital equipment you need right to your doorstep. Be sure to call no later than one week before the date listed below,so you're ready. Don't Miss Out Unfortunately,customers who do not have digital equipment on TVs connected to cable may not be able to view channels 30-70.That is why it is so important that you get in touch with us immediately to make sure you do not miss out.Contact us today to start enjoying the World of More. Sincerely, [Your network enhancement starts: Your Local Washington Team March 31,2009.] Channel numbers vary by service area.Restrictions apply.Service not available in all areas.Limited to residential customers.Applicable equipment, installation,taxes,franchise and other fees apply.Converter and remote required to receive On Demand and HD services.HD equipment required to receive HD programming.Call for details.©2009 Comcast.All rights reserved. 0109_GP1_%011_82