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Home My WebLink AboutCAG1993-0577 - Other - Upcoming Pricing Changes - 08/29/2008 Comcast® Comcast Cable 15815 25th Ave West Lynnwood,WA 98087 August 29, 2008 Brenda Jacober City Clerk City of Kent 220 Fourth Ave S Kent, WA 98032 Dear Ms. Jacober: Comcast is committed to offering the best value in home entertainment, providing a wide variety of programming and an array of packages to accommodate customers' preferences. In today's challenging economic environment, Comcast like many other companies is experiencing increased business and operational costs. As a result, beginning October 1, 2008, we are adjusting our prices. While we have been highly focused on controlling our costs for the benefit of our customers, price adjustments are a necessity in view of the increased cost of doing business, including gas prices, healthcare costs, increases in the cost we pay for programming, and technology and service improvements. Even with these pressures, our average customer will pay only three point seven one percent (3.71%) more next year, well under the rate of inflation. In addition, for the sixth consecutive year we are not increasing our prices for our popular high-speed Internet or digital voice services. Comcast spends about $6 billion a year on programming to give our customers the best content and the most video choices. While we have been aggressive at controlling these costs, we expect to receive continued increases in the cost to acquire programming, particularly for sports. Comcast is also giving customers more choice with bundled discounts and new, more economical tiers for video, phone and high-speed Internet services. In fact we offer the lowest- r Co ' p I imited -Rasic , rvirp, nd will N.ion-d bas; �i��c v�r ,i!a ? Yrn ou p i a introduce an Economy Cable service in the future, giving cost conscious consumers an additional option. We're also continuing to increase the value of our services by making investments to offer our customers the largest VOD library, the most HD choices, and the newest technologies like Comcast Digital Voice —a low-cost, feature-rich digital phone service — and faster high-speed Internet service with DOCSIS 3.0. We're also redoubling our efforts to improve the customer experience. We are investing in hiring and training personnel and in new technology more than at any other time in our 45-year history. We have hired over 15,000 customer service representatives and technicians in the past two years, rolled out smart handheld devices and laptops to field technicians to improve on-time reliability, and developed new customer care technologies to help improve trouble- shooting and repairs. August 29, 2008 Page 2 Here in Washington State, local customer service representatives in call centers in Fife, Everett and Lynnwood handle nearly all calls made by our Washington customers. In addition, several programs introduced by our local customer care team are being adopted by the rest of Comcast, including a program begun last year that gives some of our call center representatives the flexibility to serve customers from home. "As the wife of a Vietman combat veteran," states Vice President of Government Affairs Janet Turpen, "I am especially proud to call your attention to our `Wounded Warrior' program. This unique program hires veterans recently wounded in the Iraq war to work as Comcast customer service representatives." Our customers will be notified of the rate adjustment by bill message, the enclosed bill insert listing our new service rates, and a legal notice published in a newspaper of general circulation in your community. Comcast continues to be one of the best values for consumers' entertainment dollars. An entire month of Comcast cable television is about the same price as only one night at the movies for a family of four, and a third of the cost for the same family to attend a professional football game, concert, or live stage show. As always, if you should have any questions or concerns regarding this matter, or any matter, please feel free to contact me at (253) 288-7496. Sincerely, jDavis Director, Franchising and Government Affairs Enc. cc: Janet L. Turpen, Comcast Ken Rhoades, Comcast Dea Drake, City of Kent NOTICE OF PRICE CHANGE FOR COMCAST CUSTOMERS RECEIVING SERVICE IN THE SNOHOMISH COUNTY AREA Effective with October 2008 bills,Comcast will make the following price changes in the communities listed below: Limaed Cable Services Cunent Price New Price L,-dWA-0204WA-0255 WA0553,Mountlake Tenets WA-0228 S13.56 $14.90 Burr WA-0W5 $12.39 $13.20 st,u Wi WA-0s01,Ednend4 WA-0099 WA-0100, $14]0 $16.16 INnP ay WA-05W Lake Forest Park WA{K45 $13.85 $13.85 inks fixes!PaM WA-01W $13.75 $13.85 k"..I W/(q98 $13.99 315.38 ke,o.Me WA-0101 $13.78 $14.18 ten,Ste-sWA-W26,WA-0242,WA-0548.Monroe WA-0243 $12.75 S14.01 riarvk File WA-W25.WA-0569,&rollornish WA-W27,Wmdscreek $14.60 $16,m WA-0W..&WOnaft(kx lod)WA-0028,Goem WA.0024, Everett Waef STandn WA-"I,Ewmn WA-"l.0-0223 Akv4ce WA 003F Sutton WA-1)(29 $13.80 $14.95 MIIICe WA-0396 $12.35 $13.11 Mulritteo WA-0013 $11.73 $12.89 The following price changes apply to all of the above referenced communities: Basic Cable Serv'ees Current Price New Price B.-Cable Service $52.25 S55.75 Cunent Digital Cable P okeg s Current Price New Price Dggital Classic $14.98 $1599 Digital Pndin,d $15.99 $18.99 Digital Preferred Plus S45B S46.99 Digital Premier 11A $68.99 Digital Starter $53.25 $55.75 CableWlino Complero $58.25 $81.75 Cablel-stino Complelo urn HBO $7025 $76.75 Current Triple Play Packages Current Price New Price Stanar Bundle $136A5 S138.65 Prelerrnd Bundle _$151.14 - $155.64 Pretormul Plus BMidle 6 1 Bt 14 $187.61 Premier Bundle without Add.ficnal Outlet E206.13 11213.63 Premier Bunk with Additional Outlet $211.23 $218.73 Triple Play Packages ld prior to August 2007 Current Price New Price Starter Upseil Bundle $135.15 $13B.65 Digital Cable Packages Id since January 2001 Current Price Now Price Digital5ervke S15.99 $16.99 Digital Lit.with Stern $16.95 $10.48 Digital Silver $32.99 $34.98 Digital Silver(wl Basic cable 8 no tlag $82.16 S89.56 Dig.1 Stanar S57.20 S60.70 Dignel Bronze $6824 $7274 Digital Bronze Bonus E68.24 $72.74 Digital send- $74.23 $78.73 Dgital S1Ner Package-Half Peck 591.23 $96.72 Dgital Gold Package-Halt Pack $104.23 f110.73 Digital Platinum-Hall Pack $117.213 f124.74 Digital Platinum-Full Peck $12323 $130.]3 Sit-under Multple Dweinng Agreements $45.99 $48 .99 Gold under Multiple Dwelling Agreements $61 41 $66'9B Entenain-,t Package 1 $95,38 E103,97 Enloneinment Package 2 $95.38 5104.74 HBO Digital Package S22.87 124.12 wlnback Package $65.55 $72.74 D'9hai Cable P eka9its old Pto,to J ry 2001 Current Price New Pries Digital Bask $14.99 $16.99 Digital Bronze 368.24 S]2.74 Premium TV $75.19 $78.69 Digital Sily"v"m Package 2 $91.23 $9612 019 Gold $1.1.6] 5110.73 Gold Promo 1109.32 E119.16 To[iF TV $114.47 S124.]4 Tote,TV Package $112.69 $12017 Digital Value Package 1 $85.24 S80.13 Dgital Value Package 2 $98.24 $104.74 Platinum under Multiple pwellmg Agreements 1 $60.08 $o5.48 Piannum under Multiple D.ra,ling Agreements 2 smB w $83,55 P i P k g Id prio,l JenuarY 2001 Cunenl PFice Naw PHm HBO/Starz 125.99 $28.33 StitivEncore E16.99 f17.99 Stan/Encone $10.59 S11.99 HBO/Cinemax/S1..Ers O S27.65 f3o.14 ShovnimelEncora/HBO/St- f46.50 $5069 HBO/SWWEmore $32N eases Eg'9 t&Miscellaneous SerNeea Current Prim New Price Lase Fee to Delinquent Accounts at 38 Days S3.95 $4.99 Let.Fee 1.Delinquent Accounts ei 6B Days S3.95 $4.99 Transaction Feem $3.99 Y 99 DVR Video Recorder!High-Dehnition DVR) $1395 $15.95 I'IA7mnsadon ice will be cMvged tar any payment made Dy plane won a Daslome Gre Fkpr¢seneM1ve.Cell Cmkesl br Complete details aboal aervxes and prices.cermin xmces are awilade sepaomp a es part m Dmar levels M genes,am ref en unites arc valaae in all areas You must subscribe k Umited Gble$ervke to receive opkr video services or k.el of used service Bask Cebk rclu $ervke a Camprisetl m both Umited and hpaMed Cebk$artless.Yau must Wse or rem a convene and remote contra br e aepa2le clung¢k nMeive ceMin servic¢s.Irsallanm,eWipmem,atld4ional MAkI,Chege of service,pmgdmminp%cess aM mMr chwges mqy dpDlY Rentme lees,Uaes arts omen lees may apply.wills iM aclWl emmini depemlirg M bralion and servkes edere0 Prkirg,Drogtamming,cbemel lucatkn and packa9inp may derpe. F cudoin mcen4,service ihrougn comn-.1 accoan..bulk tale dnaipem arm muftc.d-11,g onnnit.or amnia, arrangements.ww M tne W".pricing and ogler mlormaM1on con-ed herein my rot ap,N,neM¢n ilo to de tern.end c Odi- dpcumema Vetting each s W1 eraeaemame.Whore xch are ino nsoom with the mt-u n Ihi:0-'t1ut ae.Ina terms and cadinpns of such separate anMpemeou Will appN. W,,."and.lh extent n ll err by iaw,aner riwce to you of a reuenm d ar servces or rote increase,you may deree you keel of KP at no abnimn,clwrge for 9 p,.o130 dm Omit—dien,s m ins sernott you receive wrr h are INN,-d or caused M you wall b¢suW,k uKnidi,and down-charges On October 1,2008,or shortly thereafter,Comcast will make the following changes to its Channel Line-up: Channel being added to the Digltal Clilesic and Digital Preferred level of service: channel cn.e Comcast SponsNet 179 Channels being added to the Digital Classic level of service: Channel Ch,M Ch....I Ch.a Channel Ch,a Nick Too 127 I-Life N 231 WIN Soo LOGO 139 Invesigation Discovery 271 Bunco-Chennei 505 Planet Green 201 Military Chnnnel 274 Issdieplex 513 DIY Network 203 BIO 275 iteodpiex 514 Fire Wing 204 History Inemationel 276 Fit TV 222 CMT Pure Country 471 Few d.rgas id emwk wbn eVilm,no adkn on Ym4 pan.6 you new et uoodn,,please Md us at I-896-0014CAST 0ounni...I P,....PontaeL Comcast P.O.Box 911Yo2,Lynnwood,WA 9eg46-9702 1-BBB-COMCAST