HomeMy WebLinkAboutCAG1993-0577 - Other - Performance Summary Report - 01/30/2018 jy � PERFORMANCE STANDARDS SUMMARY
�1 Centers of Excellence
Combined Report for the Seattle Region
Performance Standards Oct-17 Nov-17 Dec-17 4th Qrt
% of Calls Answered within 30 seconds 96% 96% 96% 96%
% Busy Signal 0.00% 0.00% 0.00% 0.00%
Number of Calls Offered 268,851 247,090 231,503 747,444
Average Speed of Answer (seconds) 8 8 10 9
Average Handle Time (seconds) 666 660 644 657
Number of Calls Abandoned by Caller 1,314 1,562 1,307 4,183
7-day Installation
5.97 7.05 6.36 6.44
(average days out)
Service Call Responsiveness
(no picture resolved in 24 hours) 36.4%1 33.3% 33.7%1 34.4%
Service Call Responsiveness
We always provide same day service appointments, however, customers often call from work, or
will not be available later in the day, and request appointments beyond our first available
appointment.
Confidential and Proprietary 4th Qtr 2017
W
COMCAST
January 30, 2018 EECEIVE r
FELE _ 1 me
CITY OF KENT
Kim Komoto CITY CLERK
City Clerk
City of Kent
220 Fourth Ave S
Kent, WA 98032
Re: Franchise Fee Report—Fourth Quarter 2017
Dear Ms. Komoto:
In accordance with our franchise agreement with the City of Kent, enclosed is a copy of the
franchise fee revenue report and subscriber numbers for Fourth Quarter 2017. The figures
reported herein should be consistent with the franchise fee check you received from our
corporate accounting office.
If you have any questions about your franchise fee check or the attached report, please feel free
to contact me at 253.864.4274.
Sincerely,
Edlira Kuka
Manager, Gov't & Regulatory Affairs
Enc.
cc: Terry Davis, Comcast
Patti Belle, City of Kent
15815 25th Ave West Lynnwood,WA 98087 www.comcastcorporation.com