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Home My WebLink AboutCAG1993-0577 - Other - Redesigned Monthly Billing Statements - 09/12/2005 .TL Comcast Cable m CO 1 1 1 ca S i® 19909120th Ave NE,Suite 200 Bothell,WA 98011 Tel:425.398.6000 September 12, 2005 Brenda Jacober City Clerk City of Kent 220 Fourth Ave S Kent,WA 98032 Dear Ms.Jacober: RE: Comcast Announces Redesigned Monthly Billing Statement It is with pleasure that I provide you notice today that Comcast will soon be introducing a redesigned monthly billing statement. This move is a direct result of our focus on improving customers' experiences by listening to customer feedback on the appearance and readability of our bills, and responding to their needs. The new format will be enlarged and the font updated. Icons will be added for each service, and special offers and service information will be highlighted. The new statements will also clearly direct customers to our call center phone number, or Comcast.com if they wish to go online to review account status,order new service or handle bill payment. Please take a moment to review the enclosed sample of our redesigned billing statement. I'm sure you will agree with me that this new format is a vast improvement,and that it provides key information to customers in a clearer and more inviting manner. You will also note that all Comcast services—cable service,high-speed cable Internet service, and Comcast Digital Voice(when available)—can be included on one monthly billing statement. On or around October 12,2005,Comcast customers will begin to receive their bills in this new format. Because we offer flexible billing options and customers can select the day they'd like to receive their bill, it will take about a month for all customers to receive the new easier-to-read statement. If you have any questions regarding the new bills, please feel free to call me at(253)288-7496. Sincerely, Terry Dav Director, Franchising and Government Affairs Enc. cc: Janet L. Turpen,Comcast Ken Rhoades, Comcast Dea Drake,City of Kent Ctomcast, September 28,2005Statement of Service - -- *00 2520 ✓ PO BOX 6505 Account ✓indicates the Comcast CHELMSFORD MA 01824-.0000 services you subscribe to 8773 1000 JX 7.04292005 YNNNYY 0000 00 000 0000000 #BWNJJQR Farley Granger #2131486588871865# FARLEY GRANGER Contact us PO BOX 1234 online at www.comcast.com/support LEOMINSTER MA 02706-5972 by email at service@comeast.com Itllll it{t�llthlllt�h,II11t,lhlhl Il„i,lllt„IttltllLllll or by phone at 1-800-COMCAST (1-800-266-2278) TTY 1.888-824-8535 For service at 1313 Cable Ave. Leominster, MA 02706-5972 Account Information Summary Seethe back for details Current Balance (message class 3) message Previous balance $117.00 would print here,regardless if it's built in mes- Payments received — 117.00 sage section 3 or 4. Comcast Package Services for 10/1 — 10131 $96.95 Demand more at Comcast Cable Video for 10/1 — 10/31 $17.20 ffl�KE A value type message would print here.Based on Partial-month services -27.53 cu current services,etc. One-time charges 15.99 A promotional message would print here.Maybe On-demand and pay-per-view 7.98 market additional service or features. High-speed Internet for 10/1 — 10/31 10.00 One-time charges 10.00 Digital Voice for 10/1 — 10/31 9.95 One-time charges 10.00 Per-call charges 8.50 Adjustments,taxes and other fees 23.02 Total due by 10/15/05 $182.06 M05268 REG 052705 Includes your$25 multi-product discount ek rn P.m., Jq�>M CSG SyMt s,Inc.crest Design se Group. ''� Th ple i! P aixm rur,x 5e-unJ iLx= p ni a final ---' 1=ir aJJiiionel nfirmxiiuni eat Tcrc=n luicncr xt 411-9.17W. 1 Payment options September 28,2005 Acct no.0000 00 000 0000000 PayDirect'll Visit www.comcast.com/paydirect or call FARLEY GRANGER 1-800-COMCAST any time to set up payments PO BOX 1234 directly from your bank account or credit card. LEOMINSTER, MA 02706-5972 Check Detach this coupon and send it together with your l du e ue To b 10/15/05 1 check made payable to Comcast in the enclosed Y $ 82.06 envelope.Write your account number on your check. Amount you are enclosing: $ CUSTOMER NAME co m ca st STREET ADDRESS PO BOX OPTIONAL CITY STATE ZIP PLUS FOUR I111111IIIllllllltllllll/I111111111111111111111111111111111I11111 800010009123456789123456 September 28,2005 page 2 of 3 FARLEY GRANGER Account no. 0000 00 000 0000000 Charge details Previous balance $117.00 High-speed Internet(cont.) Payment received 9/12-Thank you -58.50 Payment received 9/20-Thank you -58.50 9/18 High-speed Internet installation 10.00 One-time charges 10.00 �a Comcast Package Services )�e�� 10/1 -10/31 Comcast Ultimate Value $96.95 Q Digital Voice includes Basic Video Service,Comcast 10/1 -10/31 Comcast Voice Features $9.95 High Speed Internet and Unlimited includes Voicemail,Caller ID and Telephone Service Three-Way Calling Package Services monthly charges 96.95 Digital Voice monthly charges 9.95 Cable Video 9/18 Digital Voice installation 10.00 10/1 -10/31 HBO $14.95 One-time charges 10.00 10/1 -10/31 Promotional Discount -5.00 prior to 10/1 Operator assisted and Directory assistance 1.50 10/1 -10/31 HDTV Box and Remote 7.25 prior to 10/1 International calls 7.00 Cable Video monthly charges 17.20 Per-call charges 8.50 9/18-9/30 Digital Silver partial month -22.46 see www.comcast.com/viewbill for details 9/18-9/30 HDTV Box and Remote partial month 5.15 9/18-9/30 Standard Cable partial month -10.22 ® Adjustments,taxes and other fees Partial-month services -27.53 9/25 Service Adjustment -5.00 9/20 Reconnect Fee 7.66 9/18 HDTV Upgrade 15.99 9/28 Administrative Fee 2.95 One-time charges 15.99 Cable video State sales tax 0.03 9/12 02:41 p On Demand-Slap Shot 3.99 FCC fee 0.05 9/23 10:00p On Demand-50 First Dates 3.99 Franchise fee 0.15 On-demand and pay-per-view 7.98 Internet State sales tax 0.03 Digital Voice Federal excise tax 0.10 State sales tax 0.05 High-speed Internet Gross receipt tax 0.05 10/1 -10/31 Modem rental 10.00 State-authorized recovery fees 0.50 High-speed Internet monthly charges 10.00 Subscriber line charge and access fee 5.50 The FCC requires that we identify your local franchising authority.Do not contact them for regular cable business.Direct your everyday inquiries to Comcast customer service at the number on the front.Your local authority is:Leominster City Administrator,Po Box 1234,Leominster,MA 02706,Phone:617-432-9876,FCC Community ID:MA1234. Hearing / Speech Impaired Cail 711 for Customer Service MOVING? Call 1-888-COMCAST September 28,2005 page 3 of 3 gom cas t`® FARLEY GRANGER \r/ l Account no. 0000 00 000 0000000 Adjustments,taxes and other fees (cont.) Per-call taxes M95 detail at www.comcastcomlviewbill Adjustments,taxes and other fees 23.02 Total due by 10/15/05 $182.06 Descriptive RCV message headline A maximum of eight hundred forty-six characters are available for this RGV message.That's equivalent to eighteen lines of forty-seven characters.The message will word wrap.