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Home My WebLink AboutCAG1993-0577 - Other - Comcast - Upcoming Pricing Changes - 03/25/2019 +11f March 25, 2019 COMCAST Ms. Kim Komoto City Clerk City of Kent 220 Fourth Ave S Kent,WA 98032 RE: Important Information—Price Changes Dear Ms. Komoto, All of us at Comcast are committed to delivering the entertainment and services our customers in Kent rely on today,and the new experiences they will love in the future. As we continue to invest in our network, products, and services,the cost of doing business rises. One of our largest costs,and one that continues to increase,is the cost associated with carrying the programming our customers demand,especially broadcast television and sports programming. As a result,starting May 1, 2019, prices for certain services and fees will be increasing,including the Broadcast TV Fee and Regional Sports Network Fee. Please see the enclosed Customer Notice for more information. While some prices may increase,we continue to invest in technology to drive innovation. We work hard to bring our customers great value every day and exciting new developments, including: • Talk to the X1 Voice Remote to navigate content • We offer the first talking TV guide for our blind and low-vision customers • Netflix,YouTube,Amazon Prime, Pandora,Sling TV,and more apps are available on X1 • We continue to make customer interactions simpler with more all-digital tools as an alternative to visiting a store or calling • Speed upgrades allowing us to offer the fastest Internet speeds to the most homes in the country • Control of home WiFi on any device,with xFi • 19 million Xfinity WiFi hotspots available nationwide We know you may have questions about these changes. If I can be of any further assistance, please contact me at (253)288-7496. Sincerely, Sr. Director, Government Affairs Enclosure: Customer Notice cc: Franchise File Patti Belle,City of Kent Important Information Regarding Your Xfinity Services and Pricing Algona,Arlington,Auburn,Beaux Arts Village,Bellevue,Black Diamond,Bonney Lake,Bothell,Brier,Buckley,Burien,Carbonado,Carnation,City of Bothell,Clyde Hill,Covington,Des Moines,Dupont,Eatonville,Edgewood,Edmonds,Enumclaw,Everett,Everett Naval Station,Federal Way,Gig Harbor,Goldbar,Granite Falls,Hunts Point,Joint Base Lewis McChord,Kenmore,Kent,King County,King County,Kirkland,Lake Forest Park,Lake Stevens,Lynnwood,Maple Valley,Marysville,Medina,Mercer Island,Mill Creek,Milton,Monroe,Mountlake Terrace,Mukilteo,Newcastle,Normandy Park,North Bend,Orting,Pacific,Pierce County,Puyallup,Redmond,Renton,Roy,Sammamish,Seatac,Seattle,Shoreline,Snohomish,Snohomish County,Snoqualmie,South Prairie,Steilacoom,Sultan,Sumner,Tukwila,Wilkeson,Woodinville,Woodway,Yarrow Point,WA Effective May 1,2019 ............................................................................................................. We hope you are enjoying your Xfinity services. I We're committed to improving your I am writing to tell you about some upcoming changes to your Xfinity services experience. some of offer: pricing.We understand you may have questions regarding changes to your bill,so I'd like to explain why they happen and to let you know how we're improving the value of your services and experiences with us. • The fastest Internet speeds to the most homes in the country Programming fees—the fees networks and broadcast stations charge us to deliver . Increased Internet speeds 17 times in 18 years programming—continue to rise.These are among our biggest expenses,along with the cost of improving our products and services,enhancing our network,and • Nearly all of our customers can now get 1 Gigabit download speeds if they choose—no investing in technology. other major provider can say that • The Emmy Award-winning X1 platform delivers Additionally,there will be some changes to the"Other Charges,Service Fees,and the most user-friendly experience Taxes"section of your bill to reflect current tax rates and tax adjustments. . The X1 Voice Remote integrates with some of your favorite apps like Amazon Prime Video, If you are currently receiving services on a promotional basis or under a minimum Netflix and YouTube term agreement associated with a specific rate,the prices for those specific . The new Xfinity xFi platform gives Internet services will not be affected during the applicable period. However,equipment customers unmatched speed,coverage,and charges,taxes and fees, including the Broadcast TV Fee and Regional Sports control with their home Internet service Network Fee,are subject to change here and could affect the overall amount you • Xfinity WiFi hotspots are available in 19 million pay during the applicable period. When the promotional period or minimum term locations nationwide agreement ends,your price will reflect our new package prices. • The Xfinity Stream app provides the most free shows and movies More details on these price and fee changes are enclosed. For additional • Xfinity On Demand offers 163,000+shows and information,go to xfinity.com/pricechange. movies Please know we absorb many of these costs, but some must be passed through to customers.While some fees may be going up,we hope you see your services improving as well. From our products to our people,we're committed to delivering experiences you'll love. Thank you for being an Xfinity customer. Sincerely, Amy Lynch 84983100(0010-0260,0300-0310.0330-0340),84983200(0010-0080.0110-0130).84983300(0010-0110,0130-0160,0210-0230.0280,0320-0420),84983400 P006AT'9 (0010-0230,0250-0300.0320-0340,0360,0380-0400),84983500(0120-0180,0200-0260,0280.0310-0370),84983600(0080-0110 Important Information Regarding Your Xfinity Services and Pricing Algona,Arlington,Auburn,Beaux Arts Village,Bellevue,Black Diamond,Bonney Lake,Bothell,Brier,Buckley,Burien,Carbonado,Carnation,City of Bothell,Clyde Hill,Covington,Des Moines,Dupont,Eatonville,Edgewood,Edmonds,Enumclaw,Everett,Everett Naval Station,Federal Way,Gig Harbor,Goldbar,Granite Falls,Hunts Point,Joint Base Lewis McChord,Kenmore,Kent,King County,King County,Kirkland,Lake Forest Park,Lake Stevens,Lynnwood,Maple Valley,Marysville,Medina,Mercer Island,Mill Creek,Milton,Monroe,Mountlake Terrace,Mukilteo,Newcastle,Normandy Park,North Bend,Orting,Pacific,Pierce County,Puyallup,Redmond,Renton,Roy,Sammamish,Seatac,Seattle,Shoreline,Snohomish,Snohomish County,Snoqualmie,South Prairie,Steilacoom,Sultan,Sumner,Tukwila,Wilkeson,Woodinville,Woodway,Yarrow Point,WA Effective May 1,2019 ............................................................................................................. DOUBLE PLAY PACKAGES Current New XFINITY TV SERVICES Current New Internet Plus Basic $75.95 $78.95 Service to Additional TV with TV Adapter $5.99 $6.99 XFINITY LATINO DOUBLE PLAY PACKAGES Current New PAY-PER-VIEW AND ON DEMAND Internet Plus Latino $75.95 $78.95 SUBSCRIPTION SERVICES Current New Acorn TV On Demand $4.99 $5.99 BASIC SERVICES Current New Limited Basic Brier,Mill Creek $13.44 $13.50 XFINITY TV EQUIPMENT Current New Limited Basic Kirkland,Mercer Island,Renton $14.10 $14.25 CableCARD $1.50 $.00 Limited Basic Bellevue,Mukilteo,Redmond $14.30 $14.50 Limited Basic Sammamish,Unincorporated King County $15.00 $15.25 MISCELLANEOUS Current New Limited Basic Lee Hills,Vashon Island $15.25 $15.50 Regional Sports Fee $6.30 $6.70 Limited Basic Edmonds,Kent,Lynnwood,Mountlake Terrace, Unincorporated Snohomish County,Unincorporated King $15.50 $15.75 County BUNDLED PACKAGES Current New Limited Basic Burien,Bothell,Des Moines,King County $16.50 $17.00 Internet Plus Instant TV $75.95 $78.95 Limited Basic Edgewood,Joint Base Lewis McChord,Lake $16.80 $17.25 Forest Park,Milton,Puyallup,Seattle,Steilacoom XFINITY Instant TV Additional Services Current New Limited Basic Auburn,King County,Forest Park $17.00 $17.50 Sports&News $28.50 $27.00 Limited Basic Federal Way and King County $17.50 $18.00 Limited Basic Tukwila,King County $18.25 $19.00 Limited Basic Newcastle $19.45 $20.25 XFINITY Internet Current New Limited Basic Marysville,King County $20.50 $21.50 InterneVVoice Equipment Rental $11.00 $13.00 Limited Basic Lake Stevens,Marysville,Snohomish County $21.50 $22.75 Limited Basic Auburn,Bonney Lake,Covington,Dupont, Maple Valley,Monroe,South Prairie,Sultan,Sumner,Pierce $22.25 $23.50 County,Puyallup Limited Basic Beaux Arts Village,Bothell,Buckley,Clyde Hill, Hunts Point,Kenmore,Medina,Orting,Wilkeson,Woodinville, $23.45 $25.00 Yarrow Point,Snohomish County,Pierce County Limited Basic Carbonado,Eatonville,Gig Harbor,Joint Base $24.50 $26.25 Lewis McChord,Roy Limited Basic Arlington and Snohomish County $25.75 $27.50 Limited Basic Algona,Black Diamond,Enumclaw,Everett, Everett Naval Station,Goldbar,Granite Falls,Normandy Park, $26.75 $28.75 Pacific,Seatac,Shoreline,Snohomish,Startup,Woodscreek, Woodway,Edmonds,Snohomish County Limited Basic Carnation $27.75 $29.95 Limited Basic North Bend,Snoqualmie $28.75 $29.95 Broadcast TV Fee $8.00 $10.00