HomeMy WebLinkAboutFRA2019-001 - Other - Upcoming Changes to Billing System - 02/10/2021McCormick, Melissa
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Donaldson, Lauri < Lauri_Donaldson@comcast.com>
Tuesday, January L9,2O2L 9:41- AM
Comcast Customer Notification
COMCAST
January 19,2021
Dear F ra nchi se Ad m i ni strator:
We are writing to inform you of certain changes to our billing sysfems forthose customers with a verified Comcast
e-mailaddress. Beginning February 10, 2021, instead of receiving a paper bill by mail each month, customers
will receive an email with a link to review their bills in their on-line account. Like many companies, we are excited
about moving to paperless billing, and our digital tools offer personalized assisfance. Customers will be able to
view account details and view and print up to 24 months of payment history on their accounts.
With paperless billing, customers will be able to pay bills online, from any location and at any time from their
personal devices. lt's a fast, easy method that helps cut down on clutter and even sayes a few frees.
We are currently providing information to customers on fhis change. Of course, customers who wish to continue
receiving paper bills will be provided with instructions on how to maintain that preference.
Please do not hesitate to contact me if you have questions.
Sincerely,
Terry Davis
Sr. Director, Government and Regulatory Affairs
Comcast Washington Region
cc: Franchise File
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