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CAG2020-380 - Original - Canon Solutions America, Inc. - Citywide Multi-Function Devices - 11/24/2020
Agreement Routing Form • For Approvals,Signatures and Records Management KENT This form combines&replaces the Request for Mayor's Signature and Contract Cover Sheet forms. WASHINGTON (Print on pink or cherry colored paper) Originator: Department: Lynnette Smith IT Date Sent: Date Required: > 11/23/2020 12/04/2020 0 Q Authorized to Sign: Date of Council Approval: Q ❑Director or Designee ❑Mayor 11/03/2020 Budget Account Number: M6 Grant? ❑Yes ❑ No 52001740 Budget? El Yes ❑No Type: JOE&Vendor Nam Category: _ Canon Solutions America, Inc. Contract Vendor Number: Sub-Category: 1416763 Original 0 Project Name: Citywide Multi-function Devices E = Project Details:Lease, Property Tax, Click (Meter Usage) charges *Append to County of DuPage, IL through Omnia Partners, Public Agencies c a Agreement Amount: $ 596,627.46 Basis for Selection of Contractor: Cooperative Purchase i Start Date: Termination Date: 09/23/2023 CA Q Local Business? ❑Yes 0 No* *Ifineets requirements perKCC3.70.700,please complete"Vendor Purchase-Local Exceptions"form on Cityspoce. Notice required prior to disclosure? Contract Number: ❑Yes 0 No CAG2020-380 Date Received by City Attorney: Comments: 11/23/2020 OK to sign,TW, 11/23/2020 30 a, •� i � 3 � 40 f0 p� Date Routed to the Mayor's Office: Vf Date Routed to the City Clerk's Office: adccW22313_1_20 Visit Documents.KentWA.gov to obtain copies of all agreements 8.F 400^ T KENT W A 5`i I N G T O N DATE: November 3, 2020 TO: Kent City Council SUBJECT: Canon Solutions of America - New MFD - Authorize MOTION: Authorize the Mayor to sign a purchase agreement with Canon Solutions of America, Inc. to replace the City's existing print, scan, and copy devices, subject to the terms of a cooperative purchasing agreement entered into between Canon and DuPage County, Illinois through "Omnia Partners, Public Agencies," and to maintain those new devices through September 30, 2023, or such later contract term as the parties to the master cooperative purchasing agreement may agree, subject to final terms and conditions acceptable to the IT Director and City Attorney. SUMMARY: The city of Kent currently has 62 multi-functional devices deployed (copiers or MFDs) that are at their end of life and are currently under support through Canon Financial Services at $11,683.23 per month. As the cost of supporting the MFDs continues to rise as they age, it is in the city's best interest to replace the aging fleet. This will reduce the service calls, downtime as well as the overall expense to the city. Below is an outline of the estimated three-year cost. The lease is a fixed price and is predictable, however, the click-charges and property tax are only estimates based on previous costs. Lease Amount- 36-month FMV lease $ 308,388.60 (Per attached Schedule A) Estimated Click Charges $ 216,000.00 Estimated Property Tax $ 18,000.00 Sub total $ 542,388.60 Sales Tax $ 54,238.86 $ 596,627.46 Omnia Partners, Public Agencies, is a cooperative purchasing organization for public sector procurement. In 2018, Omnia Partners merged National Intergovernmental Purchasing Alliance Company (NIPA) and US Communities to become the nation's largest cooperative purchasing organization in public sector procurement. The City of Kent had previously been a member of each of those separate entities and is now Packet Pg. 312 8.F a member of Omnia Partners. Through the purchasing cooperative, a public agency competitively bids and negotiates a master agreement to be used by that lead public agency, but also by all other public agencies who are members of the purchasing cooperative. It is often more advantageous for the City to purchase through a cooperative, particularly for tech-related purchases, as the purchasing power of the cooperative allows the lead public agency to negotiate more favorable terms than the City would likely receive negotiating on its own. BUDGET IMPACT: IT currently has a budget line item for the monthly lease expenses. Each department does have budget for their monthly click charges. SUPPORTS STRATEGIC PLAN GOAL: Innovative Government - Delivering outstanding customer service, developing leaders, and fostering innovation. Evolving Infrastructure - Connecting people and places through strategic investments in physical and technological infrastructure. Thriving City - Creating safe neighborhoods, healthy people, vibrant commercial districts, and inviting parks and recreation. Sustainable Services - Providing quality services through responsible financial management, economic growth, and partnerships. Inclusive Community - Embracing our diversity and advancing equity through genuine community engagement. ATTACHMENTS: 1. Kent WA (City of) PO and Equipment Schedule v3 (PDF) 2. Master Agreement- Attachment 1 (PDF) 3. Original_RFP_Document_Final_RFP18020LG- Attachment 2 (PDF) 4. Kent WA (City of) Purchase Agreement CSA Signed (PDF) 10/27/20 Committee of the Whole RECOMMENDED TO COUNCIL BY CONSENSUS RESULT: RECOMMENDED TO COUNCIL BY CONSENSUS Next: 11/3/2020 5:00 PM Packet Pg. 313 IT DEPARTMENT Mike Carrington, Director Phone: 253-856-4607 Fax: 253-856-4700 220 Fourth Avenue S. Kent, WA. 98032-5895 DATE: 10/27/2020 TO: Committee of the Whole FROM: Mike Carrington, IT Director James Endicott, Technical Services Manager SUBJECT: Canon Solutions of America — New MFD MOTION: Recommend Council authorize the Mayor to sign a purchase agreement with Canon Solutions America, Inc. to replace the City's existing print, scan, and copy devices, subject to the terms of a cooperative purchasing agreement entered into between Canon and DuPage County, Illinois through "Omnia Partners, Public Agencies," and to maintain those new devices through September 30, 2023, or such later contract term as the parties to the master SUMMARY: The city of Kent currently has 62 multi-functional devices deployed (copiers or MFDs) that are at their end of life and are currently under support through Canon Financial Services at $11,683.23 per month. As the cost of supporting the MFDs continues to rise as they age, it is in the city's best interest to replace the aging fleet. This will reduce the service calls, downtime as well as the overall expense to the city. Below is an outline of the estimated three-year cost. The lease is a fixed price and is predictable, however, the click-charges and property tax are only estimates based on previous costs. Lease Amount- 36-month FMV lease (Per attached Schedule A) $ 308,388.60 Estimated Click Charges $ 216,000.00 Estimated Property Tax $ 18,000.00 Sub total $ 542,388.60 Sales Tax $ 54,238.86 $ 596,627.46 Omnia Partners, Public Agencies, is a cooperative purchasing organization for public sector procurement. In 2018, Omnia Partners merged National Intergovernmental Purchasing Alliance Company (NIPA) and US Communities to become the nation's largest cooperative purchasing organization in public sector procurement. The City of Kent had previously been a member of each of those separate entities and is now a member of Omnia Partners. Through the purchasing cooperative, a public agency competitively bids and negotiates a master agreement to be used by that lead public agency, but also by all other public agencies who are members of the purchasing cooperative. It is often more advantageous for the City to purchase through a cooperative, particularly for tech-related purchases, as the purchasing power of the cooperative allows the lead public agency to negotiate more favorable terms than the City would likely receive negotiating on its own. EXHIBITS: • PO and Equipment Schedule • Master Agreement • Original RFP • Multi-Function Device Purchase Agreement BUDGET IMPACT: IT currently has a budget line item for the monthly lease expenses. Each department does have budget for their monthly click charges. STRATEGIC PLAN GOAL(S): ©Innovative Government—Delivering outstanding customer service,developing leaders,and.fostering innovation. ®Evolving Infrastructure—Connecting people andplaces through strategic investments in physical and technological infrastructure. ®Thriving City-Creating safe neighborhoods,healthy people,vibrant commercial districts,and invitingparks and recreation. ®Sustainable Services—Providing quality services through responsible financial management,economic growth,and partnerships. 0 Inclusive Community-Embracing our diversity and advancing equity through genuine community engagement. Multi-Function Device (Copier) Purchase Agreement See Attached DocuSign Envelope ID: 1A179491-26F4-4FB6-A7F5-CCBA53D1E56D MULTI-FUNCTION DEVICE (COPIER) PURCHASE AGREEMENT This Purchase Agreement ("Purchase Agreement') is made between the City of Kent, a Washington municipal corporation ("City"), and Canon Solutions America, Inc. a New York corporation, located and doing business in Melville, New York ("Canon"), and incorporates, as provided for in this Purchase Agreement, the provisions of a cooperative purchasing agreement entered into between Canon and the County of DuPage, Illinois, dated October 1, 2018. The parties to this Purchase Agreement hereby create a separate contract between Canon and the City. I. RECITALS 1.1 On or about October 1, 2018, Canon entered into procurement agreement FI-R-0251-18 with the County of DuPage, Illinois to provide its multi- function copy/print/facsimile devices to the County of DuPage, Illinois and any public agency participating in a cooperative purchasing program available through the National Intergovernmental Purchasing Alliance Company, now part of Omnia Partners, Public Agencies ("Master Agreement'). The City is a public agency that participates in Omnia Partners cooperative purchasing program. 1.2 The parties intend that the terms and conditions of the Master Agreement apply to any purchase made by the City through a purchase order that references Master Agreement FI-R-0251-18, subject to the additional contract provisions provided for in this Purchase Agreement. NOW, THEREFORE, the parties agree as follows: II. AGREEMENT 2.1 Adoption of Master Agreement. Except to the extent specifically amended by this Purchase Agreement, City and Canon adopt the terms of the Master Agreement, which is incorporated by this reference and attached as Attachment 1. The City, as a local public agency, will receive all the benefits of the Master Agreement, and Canon will be bound to the City under this Addendum to the same extent Canon is bound to DuPage County under the Master Agreement. MULTI-FUNCTION DEVICE (COPIER) PURCHASE AGREEMENT Page 1 of 4 Between City of Kent and Canon Solutions America, Inc. DocuSign Envelope ID: 1A179491-26F4-4FB6-A7F5-CCBA53D1E56D 2.2 Contract Documents. This Purchase Agreement includes all of the following component parts, all of which are fully incorporated herein and made a part of the obligations undertaken by the parties: A. This Purchase Agreement; B. The Master Agreement; C. DuPage County, IL, Request for Proposal for Multi-Function Copier Devices and Service Solutions, Solicitation #18-020-LG, and copy of which is attached and incorporated as Attachment 2; and D. City Purchase Order. In the event of a conflict between the terms of any of the above documents or their referenced and incorporated exhibits, the documents control from the top to the bottom, i.e. A. controls over B. In the event of a conflict between a document and its referenced and incorporated exhibits, the terms of the primary document shall control. 2.3 Term of Purchase Agreement. The term of this Purchase Agreement is intended to mirror that of the Master Agreement, which is currently effective through September 30, 2023. In the event the term of the Master Agreement is extended, so shall the term of this Purchase Agreement. 2.4 City Same as DuPage County. Whenever any direct or indirect reference is made to "DuPage County,""County," or"Customer" in the Master Agreement, that reference will apply equally to the City as if the City had originally negotiated the Master Agreement with Canon, excepting that any fees paid to DuPage County or Omnia for use of the cooperative purchasing program shall not be paid to the City, and any reference to Illinois state law shall be interpreted as referring to comparable provisions under Washington state law and Washington state law will control as between Canon and the City. 2.5 Order Placement. At such time as the City elects to order equipment, software, or services under this Purchase Agreement, it will issue a purchase order to Canon in a form substantially similar to that provided for in Attachment 3. The purchase order will include equipment/software configuration, maintenance details (including per image charges, service base when applicable, initial term, billing MULTI-FUNCTION DEVICE (COPIER) PURCHASE AGREEMENT Page 2 of 4 Between City of Kent and Canon Solutions America, Inc. DocuSign Envelope ID: 1A179491-26F4-4FB6-A7F5-CCBA53D1E56D frequency) charges, lease term, bill to and ship to addresses, and the following disclaimer: "Notwithstanding any provision of this Purchase Order to the contrary, the terms of the parties' Purchase Agreement, dated XX/XX/XXXX controls and the use of this Purchase Order is for Customer's administrative convenience only.", and no other contract provision shall be included within the purchase order. Notwithstanding any provision of any purchase order to the contrary, the terms of this Purchase Agreement will control and the use of a purchase order is for the parties' administrative convenience only. 2.6 Resolution of Disputes and Governing Law. This Purchase Agreement will be governed by and construed in accordance with the laws of the State of Washington. If the parties are unable to settle any dispute, difference, or claim arising from the parties' performance of this Purchase Agreement, the exclusive means of resolving that dispute, difference, or claim, will only be by filing suit exclusively under the venue, rules, and jurisdiction of the King County Superior Court, King County, Washington, unless the parties agree in writing to an alternative dispute resolution process. In any claim or lawsuit for damages arising from the parties' performance of this Purchase Agreement, each party will pay all its legal costs and attorney's fees incurred in defending or bringing such claim or lawsuit, including all appeals, in addition to any other recovery or award provided by law; provided, however, nothing in this paragraph will be construed to limit the City's right to indemnification under this Purchase Agreement and the Master Agreement. 2.7 Written Notice. All communications regarding this Purchase Agreement will be sent to the parties at the addresses listed on the signature page below, unless notified to the contrary. Any written notice will become effective three (3) business days after the date of mailing by registered or certified mail, or one (1) business day after being deposited with a nationally recognized overnight courier, and will be deemed sufficiently given if sent to the addressee at the address stated in this Purchase Agreement or such other address as may be hereafter specified in writing. 2.8 Counterparts; Electronic, Digital, or Signatures by Fax or Email. This Purchase Agreement may be executed in any number of counterparts, each of which MULTI-FUNCTION DEVICE (COPIER) PURCHASE AGREEMENT Page 3 of 4 Between City of Kent and Canon Solutions America, Inc. DocuSign Envelope ID: 1A179491-26F4-4FB6-A7F5-CCBA53D1E56D will constitute an original, and all of which will together constitute this one Addendum. Either party may elect to execute this Purchase Agreement through the use of electronic or digital signatures, and upon execution, may deliver the signature page to the other by fax or email and that signature will have the same force and effect as if the Purchase Agreement had borne an inked signature and was received in person. IN WITNESS, the parties below execute this Purchase Agreement, which will become effective on the last date entered below. All acts consistent with the authority of this Purchase Agreement and prior to its effective date are ratified and confirmed, and the terms of the Purchase Agreement will be deemed to have applied. CANON SOLUTIONS AMERICA, INC. CITY OF KENT D 5 g tl by: �� By: By. Oa/ 6 _O _n C E04E9F4B6E6A42B... Print Name:Dawn Rouse Print Name: Dana Ralph Its: senior Director, Strategic Pricing Its: Mayor Date: 04/20/2020 5:50 AM PDT Date: 11/24/2020 WWIIopy Att t: DATE Kent City Clerk Appr ied as to Form: Ken ' Ci ttorney , Deputy Notices To Be Sent To: Canon Solutions America, Inc. City of Kent Attn: Customer Care Attn: Information Technology Dept Address: 300 Commerce Square Blvd. 220 41h Avenue S. Kent, WA 98032 Phone: (800) 815-4000 Phone: (253) 856- FAX: (800) 220-4002 FAX: (253) 856- With a copy of any notice of default or request for indemnification to: Canon Solutions America, Inc. Once Canon Park Melville, NY 11747 Attn: Legal Division MULTI-FUNCTION DEVICE (COPIER) PURCHASE AGREEMENT Page 4 of 4 Between City of Kent and Canon Solutions America, Inc. Docu5�". 6 S E C U R E 6 Certificate Of Completion Envelope Id: lAl7949126F44FB6A7F5CCBA53DlE56D Status:Completed Subject: Please DocuSign:Kent WA(City of)Purchase Agreement-Stevie Source Envelope: Document Pages:7 Signatures: 1 Envelope Originator: Certificate Pages:5 Initials:0 ESS Document Review AutoNav: Enabled 1 Canon Park Envelopeld Stamping: Enabled Melville, NY 11747-3036 Time Zone: (UTC-05:00)Eastern Time(US&Canada) essdocumentreview@csa.canon.com IP Address: 146.184.160.23 Record Tracking Status:Original Holder: ESS Document Review Location: DocuSign 4/17/2020 5:37:25 PM essdocumentreview@csa.canon.com Signer Events Signature Timestamp Dawn RouseSent:4/17/2020 5:38:55 PM drouse@csa.canon.com EDII"Sil"Id " by: � Viewed:4/20/2020 8:50:42 AM Senior Director,Strategic Pricing E04E9F4E5E6A42E... Signed:4/20/2020 8:50:52 AM Canon Solutions America, Inc. Security Level: Email,Account Authentication Signature Adoption: Pre selected Style (None) Using IP Address:68.196.178.101 Electronic Record and Signature Disclosure: Accepted:4/20/2020 8:50:42 AM ID:9e9f5e99-fa52-4d05-bebb-8041305fbeae In Person Signer Events Signature Timestamp Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp ESS Document Review Sent:4/17/2020 5:38:55 PM essdocumentreview@csa.canon.com COPIED Resent:4/20/2020 8:50:53 AM CSA Security Level: Email,Account Authentication (None) Electronic Record and Signature Disclosure: Not Offered via DocuSign pamela marinoI E Sent:4/17/2020 5:38:55 PM pmarino@csa.canon.com Assistant, Executive CSA Security Level: Email,Account Authentication (None) Electronic Record and Signature Disclosure: Not Offered via DocuSign Witness Events Signature Timestamp Notary Events Signature Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 4/17/2020 5:38:55 PM Certified Delivered Security Checked 4/20/2020 8:50:43 AM Signing Complete Security Checked 4/20/2020 8:50:52 AM Completed Security Checked 4/20/2020 8:50:52 AM Payment Events Status Timestamps Electronic Record and Signature Disclosure Electronic Record and Signature Disclosure created on:9/30/2017 11:38:20 AM Parties agreed to:Dawn Rouse CONSUMER DISCLOSURE From time to time, Canon Solutions America, Inc. (we, us or Company) may be required by law to provide to you certain written notices or disclosures. Described below are the terms and conditions for providing to you such notices and disclosures electronically through the DocuSign, Inc. (DocuSign) electronic signing system. Please read the information below carefully and thoroughly, and if you can access this information electronically to your satisfaction and agree to these terms and conditions,please confirm your agreement by clicking the `I agree' button at the bottom of this document. Getting paper copies At any time, you may request from us a paper copy of any record provided or made available electronically to you by us. You will have the ability to download and print documents we send to you through the DocuSign system during and immediately after signing session and, if you elect to create a DocuSign signer account, you may access them for a limited period of time (usually 30 days) after such documents are first sent to you. After such time, if you wish for us to send you paper copies of any such documents from our office to you, you will be charged a $0.00 per-page fee. You may request delivery of such paper copies from us by following the procedure described below. Withdrawing your consent If you decide to receive notices and disclosures from us electronically, you may at any time change your mind and tell us that thereafter you want to receive required notices and disclosures only in paper format. How you must inform us of your decision to receive future notices and disclosure in paper format and withdraw your consent to receive notices and disclosures electronically is described below. Consequences of changing your mind If you elect to receive required notices and disclosures only in paper format, it will slow the speed at which we can complete certain steps in transactions with you and delivering services to you because we will need first to send the required notices or disclosures to you in paper format, and then wait until we receive back from you your acknowledgment of your receipt of such paper notices or disclosures. To indicate to us that you are changing your mind, you must withdraw your consent using the DocuSign `Withdraw Consent' form on the signing page of a DocuSign envelope instead of signing it. This will indicate to us that you have withdrawn your consent to receive required notices and disclosures electronically from us and you will no longer be able to use the DocuSign system to receive required notices and consents electronically from us or to sign electronically documents from us. All notices and disclosures will be sent to you electronically Unless you tell us otherwise in accordance with the procedures described herein, we will provide electronically to you through the DocuSign system all required notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to you during the course of our relationship with you. To reduce the chance of you inadvertently not receiving any notice or disclosure, we prefer to provide all of the required notices and disclosures to you by the same method and to the same address that you have given us. Thus, you can receive all the disclosures and notices electronically or in paper format through the paper mail delivery system. If you do not agree with this process, please let us know as described below. Please also see the paragraph immediately above that describes the consequences of your electing not to receive delivery of the notices and disclosures electronically from us. How to contact Canon Solutions America, Inc.: You may contact us to let us know of your changes as to how we may contact you electronically, to request paper copies of certain information from us, and to withdraw your prior consent to receive notices and disclosures electronically as follows: To contact us by email send messages to: msinanian@csa.canon.com To advise Canon Solutions America,Inc. of your new e-mail address To let us know of a change in your e-mail address where we should send notices and disclosures electronically to you, you must send an email message to us at msinanian@csa.canon.com and in the body of such request you must state: your previous e-mail address, your new e-mail address. We do not require any other information from you to change your email address.. In addition, you must notify DocuSign, Inc. to arrange for your new email address to be reflected in your DocuSign account by following the process for changing e-mail in the DocuSign system. To request paper copies from Canon Solutions America, Inc. To request delivery from us of paper copies of the notices and disclosures previously provided by us to you electronically, you must send us an e-mail to msinanian@csa.canon.com and in the body of such request you must state your e-mail address, full name, US Postal address, and telephone number. We will bill you for any fees at that time, if any. To withdraw your consent with Canon Solutions America, Inc. To inform us that you no longer want to receive future notices and disclosures in electronic format you may: i. decline to sign a document from within your DocuSign session, and on the subsequent page, select the check-box indicating you wish to withdraw your consent, or you may; ii. send us an e-mail to msinanian@csa.canon.com and in the body of such request you must state your e-mail, full name, US Postal Address, and telephone number. We do not need any other information from you to withdraw consent.. The consequences of your withdrawing consent for online documents will be that transactions may take a longer time to process.. 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Acknowledging your access and consent to receive materials electronically To confirm to us that you can access this information electronically, which will be similar to other electronic notices and disclosures that we will provide to you, please verify that you were able to read this electronic disclosure and that you also were able to print on paper or electronically save this page for your future reference and access or that you were able to e-mail this disclosure and consent to an address where you will be able to print on paper or save it for your future reference and access. Further, if you consent to receiving notices and disclosures exclusively in electronic format on the terms and conditions described above, please let us know by clicking the `I agree' button below. By checking the `I agree' box, I confirm that: • I can access and read this Electronic CONSENT TO ELECTRONIC RECEIPT OF ELECTRONIC CONSUMER DISCLOSURES document; and • I can print on paper the disclosure or save or send the disclosure to a place where I can print it, for future reference and access; and • Until or unless I notify Canon Solutions America, Inc. as described above, I consent to receive from exclusively through electronic means all notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to me by Canon Solutions America, Inc. during the course of my relationship with you. DocuSign Envelope ID: 1A179491-26F4-4FB6-A7F5-CCBA53D1E56D Attachment 1 Master Agreement Between DuPage County, IL and Canon Solutions America, Inc. See Attached ATTACHMENT 1 Master Agreement COUNTY OF DUPAGE, IL Contract FI-R-0251-18 for Multi-Functional Device Equipment, Supplies, Software and Service Solutions with Canon Solutions America, Inc. Effective: October 1, 2018 through September 30, 2023 The following documents comprise the executed contract between the County of DuPage, IL and Canon Solutions America, Inc., effective October 1, 2018: I. County of DuPage Board Resolution II. Canon Best and Final III. Canon Solutions America, Inc. Response to the Request for Proposal IV. The Terms and Conditions of the Request for Proposal incorporated by reference Resolution FI-R-0251-18 AWARDING RESOLUTION FOR MULTIFUNCTIONAL DEVICE EQUIPMENT, SUPPLIES, SOFTWARE AND SERVICE SOLUTIONS WHEREAS, pursuant to Intergovernmental Agreement between the County of DuPage and National Intergovernmental Purchasing; Alliance (National IPA), the County of DuPage will contract with Canon Solutions America, Inc.; and WHEREAS, pursuant to the agreement approved in Resolution 4FI-0034-07 the County is authorized to work with National Intergovernmental Purchasing; Alliance (National IPA) to secure multi-state volume purchasing contracts; and WHEREAS, the County issued its Solicitation 418-020-LG for Multifunctional Uevice Equipment, Supplies Software and Service Solutions; and WHEREAS, the County evaluated the responses to the solicitation and Canon Solutions America, Inc., has been found to meet all minimum qualifications and requirements per Solicitation 918-020-LG; and, NOW THEREFORE BE 1T RESOLVED, that an award be issued to: Canon Solutions America, Inc., 425 N. Martingale Rd. Schaumburg, IL 60173, at the solicited rates contained herein for procurements entered into during the period of October 1, 2018 through September 30, 2021 BE IT FURTHER RESOLVED, that the County and other authorized members of the National IPA may order Multifunctional Device Equipment, Supplies Software and Service Solutions pursuant to this award of Solicitation #18-020-1,G from the incorporated agreement. Each County order shall be approved pursuant to the County Procurement Ordinance OF[-0051-- 99 and any amendments thereto. BE IT FURTHER RESOLVED, that the County will receive an administrative fee of no less than .125% of sales generated by the use of the contract. Enacted and approved this 14th day of August, 2018 at Wheaton, Illin EL J. { RONIN, CHAIRMAN DU PAGE COUNTY BOARD Attest: ///'�'Iozoz PAUL HINDS, COUNTY CLERK Ayes: 18 DocuSign Envelope ID:C6AD 1 105-BCA6-4176-8DF8-49151 E0073E4 CONTRACT RFP 18-020-LG BETWEEN CANON SOLUTIONS AMERICA,INC. AND THE COUNTY OF DUPAGE THIS AGREEMENT is entered into this 14th day of August, 2018, between The County of DuPage, Illinois a body corporate and politic, located at 421 North County Farm Road, Illinois, 60187-3978 (hereinafter referred to as the COUNTY), and Canon solutions America, Inc., licensed to do business in the State of Illinois, located at 425 North Martingale Road, Suite 1400, Schaumburg, IL 60173 (hereinafter referred to as the CONTRACTOR). RECITALS WHEREAS, the COUNTY requires the goods and/or services specified in RFP 18-020-LG for its Department of Finance, located at the DuPage County Administrative Center, 421 North County Farm Road, Wheaton, Illinois 60187; and WHEREAS, the CONTRACTOR is the vendor selected pursuant to the bid process and is willing to perform under the terms of the Bid and this Contract. NOW, THEREFORE, in consideration of the premises and mutual covenants contained herein, the parties agree that: 1.1 CONTRACT DOCUMENTS 1.2 This Contract includes all the following component parts,all of which are fully incorporated herein and made a part of the obligations undertaken by the parties: 1.2.a County of DuPage Board Resolution FI-P-0204-18 1.2.b Contractor's Best and Final Offer dated July 2, 2018 1.2.c. Contractor's Response to the RFP dated April 24, 2018 1.3 All documents are or will be on file in the office of the Procurement Services Division, DuPage Center, 421 North County Farm Road, Room 3-400,Wheaton, Illinois 60187. 1.4 In the event of a conflict between any of the above documents, the documents control from top to bottom; i.e., "a" controls over"b". 2.1 DURATION OF THIS CONTRACT 2.2 Unless terminated as provided in the Contract, the term of this Contract shall be for a Five (5) year period beginning on October 1, 2018 and continuing through September 30, 2023. 3.1 BID PRICES AND PAYMENT 3.2 The Contractor shall provide the required goods and or services described in the Bid Specifications for the prices quoted on the Bid Form. 3.3 The County shall make payment pursuant to the Illinois Local Government Prompt Payment Act,except that no payment shall be approved where the Contractor has failed to comply with certified payroll requirements of the Illinois Prevailing Wage Act or Davis Bacon Act. 4.1 AMENDMENTS 4.2 This Contract may be amended by mutual agreement. 4.3 All amendments will conform to State of Illinois Statutes and County procedures for Change Orders. Page 1 of 2 DocuSign Envelope ID:C6AD 1 105-BCA6-4176-8DF8-49151 E0073E4 5.1 CONTRACT ENFORCEMENT-ATTORNEY'S FEES 5.2 If the County is required to take legal action to enforce performance of any of the terms, provisions, covenants and conditions of this Contract, and by reason thereof, the County is required to use the services of an attorney, including the States Attorney, then the County shall be entitled to reasonable attorney's fees and all expenses and costs incurred by the County pertaining thereto and in enforcement of any remedy, including costs and fees relating to any appeal. 6.1 SEVERABILITY CLAUSE 6.2 If any section, paragraph, clause, phrase or portion of this Contract is for any reason determined by a court of competent jurisdiction to be invalid and unenforceable, such portion shall be deemed separate, distinct and an independent provision, and the court's determination shall not affect the validity or enforceability of the remaining portions of this Contract. 7.1 GOVERNING LAW 7.2 This Contract shall be governed by the laws of the State of Illinois both as to interpretation and enforcement. Venue. for all disputes will be exclusively in the circuit court for the Eighteenth Judicial Circuit in DuPage County, Illinois and that Illinois law will control. 8.1 ENTIREAGREEMENT 8.2 This Contract, including the documents listed in 1.0, contains the entire agreement between the parties. 8.3 There are no covenants, promises, conditions, or understandings; either oral or written, other than those contained herein. IN WITNESS WHEREOF, the parties set their hands and seals as of the date first written above. THE COUNTY OF DUPAGE, ILLINOIS CANON SOLUTIONS AMERICA, INC. S DocuSigned by: By: By:Een K�wFl .k SAABE3CE633E4B5... James McGuire Peter Kowal czuk Procurement Officer President 09/14/2018 10:23 AM EDT Date Date �� rrpys TM DATE Page 2 of 2 Ca'HO-H Canon Solutions America, Inc. 425 North Martingale Road Suite 1400 CANON SOLUTIONS AMERICA Schaumburg, IL 60173 Phone: 800.815.4000 www.csa.canon.com July 2,2018 Mr.Jim McGuire Procurement Officer DuPage County Procurement Services Division 421 North County Farm Road, Room 3-400 Wheaton, IL 60187 Dear Mr. McGuire On behalf of Canon Solutions America, Inc., I would like to thank you for allowing us to respond to your Request for Proposal (Solicitation #18-020-LG) for Multi-Function Copier Devices and Service Solutions with a best and final offer. As we have reiterated, the majority of value that Canon Solutions America will afford DuPage County is through expertise and methodology that will help the county eliminate redundant, inefficient practices while adapting new productive policies and operations. A good example of this can be found in the work we've done with Lake County in Illinois. They have been a happy Canon customer for more than 20 years. In 2017 we conducted over 30 Operational Efficiently Studies for each of the County's departments and identified a number of areas in each department where cost savings and productivity could be improved. One of the largest areas of improvement identified was the cost associated with color print on networked and non-networked color printers. Since then, the county has added at least (1) color MFD to each department, reducing the County's cost by approximately 38%. I believe that you will find our company, products and services to be of considerable value to your organization. We are uniquely qualified to continue with our Top Tier position as a provider to Participating Agencies through National IPA. Furthermore, we wish to express our commitment to provide the County of DuPage (the County) with the highest level of customer satisfaction. Enclosed please find our proposal in response to your request. Please do not hesitate to contact Stacey Andersson directly with any questions or concerns. A Canon U.S.A. Company Count of CPC All Proposed HDW in Color MONTHLY MONTHLY Repalcement B&W CPC no Total Monthly Row Labels B&W COPIES COLOR COPIES Models 1 CPC HDW Cost IMAGERUNNER ADVANCE C35251 II 21,770 17,538 13 IMAGERUNNER ADVANCE4535111 229,854 0 46 IMAGERUNNER ADVANCE 6555111 397,096 0 30 IMAGERUNNER ADVANCE4545111 214,197 0 34 IMAGERUNN ER ADVANCE C55601 11 20,719 6,277 4 IMAGERUNNER ADVANCE 4525111 93,065 0 64 IMAGERUNNER ADVANCE 6575111 149,608 0 5 IMAGERUNNER ADVANCE8585111 51,311 0 2 IMAGERUNNER ADVANCE C3530I II 5,085 1,387 1 IMAGERUNNER ADVANCE C55351 11 21,930 25,097 5 IMAGERUNNER ADVANCE C35301 11 16,691 948 2 IMAGERUNN ER ADVANCE 8595111 SET 37,772 0 1 IMAGERUNNER ADVANCE C75651 11 27,053 1,172 2 IMAGERUNNER ADVANCE C55501 11 60,591 52,432 9 IMAGERUNNER 14351 5,176 0 5 IMAGERUNNER ADVANCE 8505111 SET 60,174 0 2 Annual Cost 60-Month Term Monthly Optional Estimated Software Sincerely, Brian C. Gasteier A Canon U.S.A. Company Cam On Canon Solutions America, Inc. One Canon Park Melville, NY 11747 CANON SOLUTIONS AMERICA Phone: 800.815.4000 www.csa.canon.com April 24, 2018 Mr. Larry Gammel Buyer Procurement Services DuPage County Procurement Services Division 421 North County Farm Road, Room 3-400 Wheaton, IL 60187 Dear Mr. Gammel: On behalf of Canon Solutions America, Inc., I would like to thank you for allowing us to respond to your Request for Proposal (Solicitation #18-020-LG) for Multi-Function Copier Devices and Service Solutions. I believe that you will find our company,products and services to be of considerable value to your organization. Furthermore,we wish to express our commitment to provide the County of DuPage (the County) with the highest level of customer satisfaction. I am pleased to delegate Stacey Andersson,Major Account Executive of Canon Solutions America as the main contact for the County. The contact information for Stacey Andersson is as follows: Stacey Andersson Major Account Executive 425 N. Martingale Schaumburg, IL 60173 Office: 312-521-9562 Email: sndersson@csa.canon.com Enclosed please find our proposal in response to your request. Please do not hesitate to contact Stacey Andersson directly with any questions or concerns. Sincerely, Peter Kowalczuk President A Canon U.S.A. Company Executive Summary Canon Solutions America, Inc. Table of Contents County of DuPage Request for Proposal Multi-Function Copier Devices and Service Solutions Solicitation #18-020-LG Scope of Work and Specifications Tab 1 ExecutiveSummary..................................................................................................... Section 1 Response to Section 6— Scope of Work and Specifications........................................ Section 2 Experience, Expertise and References Tab 2 CorporateProfile.......................................................................................................... Section 3 BriefHistory................................................................................................................ Section 4 Commitment to the Government and Educations Sectors .........................................Section 5 National Cooperative Capabilities ..............................................................................Section 6 GreenInitiatives .......................................................................................................... Section 7 References.................................................................................................................... Section 8 Financial Information.................................................................................................. Section 9 Pricing -County of DuPage Tab3 Pricing........................................................................................................................ Section 10 Attachment D Leasing Programs Resources, Approach, and Methodology Tab 4 Transformation Strategy............................................................................................. Section 11 Training Program...................................................................................................... Section 12 A Canon U.S.A. Company Executive Summary Canon Solutions America, Inc. ReportingOverview................................................................................................... Section 13 Invoicing ................................................................................................................... Section 14 Service Organization Overview................................................................................. Section 15 Usage Analysis and Recommendation...................................................................... Section 16 Implementation Plan................................................................................................. Section 17 Sample Implementation Plan Recommended Solution............................................................................................ Section 18 Equipment Overview Device Management Tools Software Overview Managed Print Services Program.............................................................................. Section 19 Product Literature ..................................................................................................... Section 20 Published Specifications ........................................................................................... Section 21 Current Distribution Model....................................................................................... Section 22 Attachment #E - National IPA Exhibit A Tab 5 Response to Supplier Qualifications......................................................................... Section 23 Pricing-Optional Products and Service Tab 6 Pricing........................................................................................................................ Section 24 Forms and Documents Tab 7 RequiredForms......................................................................................................... Section 25 Proposal Form w Addenda Number Acknowledgement Vendors Ethics Disclosure Statement W9 Form Offeror's Subcontractor List FEIN and Dun&Bradstreet Report Illinois Certificate of Good Standing Certificate of Liability Insurance Original Equipment Manufacturer's Certification Letter Letter of Assignment Warranty Information A Canon U.S.A. Company Executive Summary Canon Solutions America, Inc. Canon Solutions America, Inc.Agreements and Documents .................................. Section 26 Attachments A through F and Including National IPA (Exhibits A through F) Tab 8 National IPA (Exhibits A through F) ...................................................................... Section 27 County of DuPage Request for Proposal Tab 9 RFP Solicitation #18-020-LG..................................................................................... Section 25 RFP Addendums Appendix Tab 10 A Canon U.S.A. Company Executive Summary Canon Solutions America, Inc. Executive Summary State and local governments,like the County of DuPage,are turning to a range of print and document management solutions to address their complex business environments. Although many solutions promise enticing benefits,government organizations may be missing out on the full value of print and document management solutions because of budget concerns and other challenges. Understanding the Implications In procuring print and document management solutions, state and local governments often face funding shortages, unexpected costs and other budget-related challenges that impact their decisions. To save money and work within budget allocations, organizations may be tempted to choose the lowest-price equipment and services. In these scenarios, organizations may focus on solving an immediate, localized need without considering long-term, enterprise-wide goals. However, operating in this mode has a number of potentially costly consequences,including: • Integration issues associated with getting heterogeneous pieces of equipment and software to work together efficiently—not only across the print and document management environment but also in terms of integration with enterprise resource planning(ERP) and other back office or legacy systems • Increased complexity related to learning multiple vendors' technology, maintaining different devices, and managing multiple patch and upgrade cycles • Inefficiencies related to maintaining multiple relationships such as troubleshooting and resolving technical issues, escalating support with the proper vendor, and handling billing and other vendor management tasks • Security gaps that arise when multifunction printers (MFPs) and other devices with varying, uncoordinated security mechanisms are connected to the network;this issue is exacerbated by the fact that the IT team is not always responsible for print and document management. Canon Solutions America,Inc.is pleased to see that the County of DuPage has adopted a"best value" mindset and strategy. Instead of focusing on one-time transactions that meet an immediate need or budget requirement,organizations would do well to adopt a long-term, solution oriented strategy that emphasizes achieving the best value and optimizing performance across the whole organization. We are excited for the opportunity to serve the County of DuPage again and provide a customized approach to the present print and document management environment. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. Response to Section 6 - Scope of Work and Specifications Introduction Canon Solution America, Inc. has reviewed Section 6 in its entity; acknowledges and agrees with the minimal technical requirements, except and noted at the end of each section. We feel that we exceed the minimal requirements and specification of this solicitation. Additional information or literature is provided as an Exhibit. cal" on Canon Solutions America, Inc. Corporate Structure Canon Solutions America meets the criteria of the County's preference to do business with a direct manufacturer which is also a publicly traded company. Canon Solutions America is a wholly owned subsidiary of Canon U.S.A. who's parent Canon is traded on the Nikkei ad NYSE. Canon, Inc. is a diverse global manufacture of products and software with major market share presence in document technology, Imaging and photographic, diagnostic healthcare systems and industrial manufacturing systems. Today document technology represents 56% of Canon's global revenue. Our market dominance in our diverse portfolio contributes to our long term sustainability. Corporate Philosophy Our corporate philosophy is kyosei. It conveys our dedication to seeing all people, regardless of culture, customs, language or race, harmoniously living and working together in happiness into the future. Unfortunately, current factors related to economies, resources and the environment make realizing kyosei difficult. LaCALANo RTHFR ■f!■ GIL FALCCMMIINITIES COMPANIES C a n i n's N)VE NAL AHO �fll � SOPPLfEAS LOCALDUVFRNMfN15 11 Corporate Philosophy NLOBAL aar ■� F 'vil�s EIIYIROVINIENf oEMPLOYEES VNIVEASMES AND RESEARCH INSTIMES /�► All people,regardlessofrace,religion,or culture, R, ? harmoniously living and working together into the future_ SHAREHRLEER AND INVES70RS NCOS/NPOS Canon strives to eliminate these factors through corporate activities rooted in kyosei. Truly global companies must foster good relations with customers and communities, as well as with governments, regions, and the environment as part of their fulfillment of social responsibilities. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. For this reason, Canon's goal is to contribute to global prosperity and the well-being of mankind as we continue our efforts to bring the world closer to achieving kyosei. To this end, we feel that being a leader in market development and being finically secure provides both the County DuPage and the Participating Agencies the best solutions for the document technology needs. Capability to Execute Canon Solutions America is strategically positioned to support the County of DuPage, IL, as the Principal Procurement Agency, has partnered with the National Intergovernmental Purchasing Alliance Company ("National IPA") to make the resultant from this solicitation available to other public agencies nationally,including state and local governmental entities,public and private primary, secondary and higher education entities, non-profit entities, and agencies for the public benefit ("Public Agencies"), through National IPA's cooperative purchasing program. Over the past 30 years Canon Solutions America has been awarded cooperative agreements and for the last 10 years two agreements marketed through National IPA with the County of DuPage as the lead agency.As of March 1,2018,Canon Solutions America has an agreement with Region 4 ESC for Managed Print Services. Our expertise and dedication have help thousands of public agencies streamline the procurement process using cooperative programs to save time and money for their beneficiaries. Over the past 10 years Canon Solutions America has had a great partnership with National IPA including sharing of best practice, providing support for agencies summits and alignment on the value of best value with in cooperative solicitations. A Canon Group Company- Financial Strength - Canon is a $36.1 billion company that pursues global diversification with regional operations in the Americas, Europe and Asia. In our global structure, each region handles comprehensive sales and marketing duties. Throughout the group there are 197,673 employees and 367 research, manufacturing, and sales subsidiaries. The high priority Canon places on its Global R&D effort is evident in its devotion of more than 8.9% of annual revenues in 2017. Canon's efforts in this area include a more regional focus in order to develop technologies that meet the specific demands encountered in the Americas,Europe,and Asia. Based upon the number of registered US patents filed by Canon,you can easily conclude that we have spent our Research & Development dollars effectively. In 2016, Canon Inc. ranked third overall in patents registered in the U.S. with a total of 3,665 patents. Canon Solutions America offers many unique benefits. We offer a full range of technologies, as well as implementation and help desk support. In addition, national customers enjoy consistent best-in- class support for all their locations nationwide. A staff of product and software application experts is A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. directly accessible to assist our customers with the continual task of streamlining workflow processes through innovative technology. Helping the County of DuPage and the Participating Agencies meet their Sustainability Goals and Objectives Canon Solutions America parent Canon U.S.A.,Inc.,a leader in digital imaging solutions has received the 2018 ENERGY STAR® Partner of the Year - Sustained Excellence Award for continued leadership and superior contributions to ENERGY STAR. Canon U.S.A.'s accomplishments were recognized by the U.S. Environmental Protection Agency and the U.S. Department of Energy at a ceremony in Washington,D.C. on April20, 2018. Canon Melville, New York ENERGY + - Partner of the Year- Sustained Excellence- Product Brand Owner CAIM0-H Canon U.S.A., Inc. manufactures consumer, business and industrial imaging solutions. Canon is receiving ENERGY STAR®Partner of the Year—Sustained Excellence for outstanding efforts in promoting ENERGY STAR certified products, reducing energy consumption, and a focus on education and training for customers and business partners. Key 2017 accomplishments include. Canon has been an ENERGY STAR partner for over 20 years and offers nearly 200 ENERGY STAR certified products that incorporate advanced energy-efficient technologies, without compromising features or performance. This is the first time that Canon U.S.A. has received the ENERGY STAR Partner of the Year - Sustained Excellence Award. Canon U.S.A. has previously received Partner of the Year - Product Brand Owner Awards (2010, 2016 and 2017), as well as Excellence Awards for ENERGY STAR Promotion (2011) and Product Labeling (1996, 1997, 2001, 2002, 2003, 2005 and 2008). Environmental Sustainability-Solving Public Agencies Problems To promote sustainability and foster an environmentally sensitive culture we will promote the use of EPEAT Certified products. Since 1995 Canon has been creating environmental management systems (EMSs), and acquiring ISO 14001 certification at individual operational sites around the world.As of 2011, Canon achieved the consolidated certification at its operational sites,manufacturing and marketing subsidiaries in 39 countries around the world. More than 700 other Canon sites worldwide are certified to the ISO 14001 standard. EPEAT- Canon offers products that are registered in accordance with the recently established Electronic Product Environmental A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. Assessment Tool (IEEE 1680.2 or EPEAT) for Imaging Equipment. This new sustainability tool provides third-party verification of the positive environmental aspects related to the purchase and use of imaging equipment. Canon Business Strength Canon ranks third overall in U.S. patents granted in 2017 and is one of Fortune Magazine's World's Most Admired Companies in 2018. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high- performance green buildings As a testament to the company's strong standing as a good corporate citizen and its proactive approach to corporate social responsibility initiatives, Canon U.S.A., Inc., a leader in digital imaging solutions, has been recognized as one of the 2018 World's Most Ethical Companies by the Ethisphere Institute, a global leader in defining and advancing the standards of ethical business practices. This recognition is based on a variety of factors including: measuring and improving culture,leading with integrity and committing to transparency, diversity and inclusion. In 2018, 135 companies were recognized across 23 countries and 57 industries Knowledge and commitment to the Government and Education Market Connecting Suppliers with the Public Procurement Community - NIGP's Business Council comprised of representatives from each company participating in the Institute's Enterprise Sponsor Program. Enterprise Sponsors are leaders in their respective industries and have demonstrated a shared commitment to NIGP's values of: Accountability, Ethics, Impartiality, Professionalism, Service, and Transparency. We have been an established and active member and participant since 2008, and are considered subject matter experts regarding NIGP's Business Council and their activities. The mission of the Business Council is to "Serve the NIGP membership and procurement profession through the sharing of resources and expertise in support of NIGP's educational,research and advocacy mission." In essence, the Business Council connects the supplier's perspective with the public procurement community and is dedicated to improving the buyer/supplier relationship. Additionally, Canon Solutions America has been and will be active in the national and local associations of ASBO, NACUBO and NAEP; statewide organizations like CAPPO, MAPPO, IAPPO, and FAPPO. The organizations provide us with invaluable knowledge and insight to the requirements of the market. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. Background Knowledge of the County of DuPage For over 50% of the past 30 years, Canon Solutions America has had the �o� I Y O� dG privilege of serving DuPage County as a provider of document technology. Across our origination we have been able to retain our employee base. Employee tenure is critical for providing excellent service and customer 127 satisfaction. Specific to the County of DuPage the key service and oti� administration leaders and staff are in place to provide the support that DuPage deserves. We have provided much or the expertise for transitioning the County for the legacy copiers to the digital multifunctional devices. Within the request for proposal, the county has expressed the same challenges as may other similar agencies. Within the technical recommendations we have provided a path to a more secure and less burdensome document technology platform. Fleet Details Canon Solutions America is looking for the opportunity to help the County of DuPage achieve a manageable device capacity to utilization ratio. Based on the Attachment B DuPage Copier Listing, the fleet has moved to a 68% utilization ratio from a historical level in 2012 of approximately 95%. Presently the County of DuPage is paying a sizable premium for resourse that are not being utilized.At the onset we will conduct a thought assessment and propose an organizational right sizing of the multifunctional devices with the intent to reduce the population by 15% creating a cost reduction for the County. We will continue to achieve these levels by actively participating in reviews and recommendation conducted on a quarterly basis.We have confidence that we can achieve at least a 90%utilization rate on a refresh agreement with us. Over the past four years using the existing County of DuPage agreement we have maintain these rates for other participating agencies. Objectives This RFP is intended to achieve the following objectives: • Provide a comprehensive publicly solicited and awarded Master Agreement offering a full range of multifunction devise equipment, supplies, software, and service solutions with a variety of pricing structures (i.e., cost per copy, copy allowance per copier per month with rebate options for unused copy allowance,leasing,purchasing, etc.) nationally to Participating Public Agencies; A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. Scope of Products and Services Offered At a minimum the County of DuPage is requiring that the provider to be able to provide a full range of new product equipment, supplies, software and services to meet the demands of the County and all Public Agencies that opt to participate in the cooperative purchasing program through National IPA. Additionally as outlined in the Equipment section,we agree that the new equipment is defined as newly assembled equipment that is factory produced and has been assembled for the first time which contains new components that have been fully inspected, tested and fully meets product performance and reliability specifications. Equipment must be newly serialized, and the County must be the first user of the product and must have new equipment set of warranties. Available products include, but are not limited to wide format devices, high production equipment, and equipment that enables faxing, printing and scanning. Services include, but are not limited to, consulting, analysis, planning, inventory control, legal, managed print solutions, data capturing solutions that microfilm and/or scan, filing or healthcare document services,managed print services, outsourcing,integration, network, and software solutions. Canon Solutions America is the leader in the scale of document technology available today. The County DuPage and all participating agencies will be offered Canon products and service for; multifunctional devices, single function devices (print,facsimiles, scanners),wide format(printers and MFDs), production printers, high production printers. Unlike many in the document industry today that have outsourced their product manufacturing, our offer is based on Canon manufactured products, parts and supplies. This achieve the requirement for product consistency and standardized end-user interfaces. Reducing the time required for the County's employees to be trained. Binding equipment,vending and coin peripherals not manufactured by Canon will be offered as well. The offer provides for software solutions that include: • Color Management • Document Distribution • Document Management • Document Mastering / Make Ready • Document Performance Services • Enterprise Printing • Image Filing • Mobile Printing A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. • Office Productivity • Output Management • Security • Subscription Support Services • Tracking&Auditing • Variable Data • Vertical Market Application • Web-to-Print Additionally the offer includes the following Services; Assessment Implementation Professional, Subscription,Managed Print, Enterprise Managed. To the County of DuPage and nationally to Participating Public Agencies supplies proposed as part of the maintenance plan must be Original Equipment Manufacturer(OEM) supplies.Canon Solutions America is in full agreement with the county's requirement. Non-OEM product, parts and supplies have a profound effect on the long term productivity and creates additional expense to remediate failures. With a high amount of counterfeiting in Non OEM products, parts and supplies, it leads public entities to have to justify the value of their use. Additionally, agency lose their ability to have visibility to international standard of manufacturing like ISO14000 and RoHS. As a leader in manufacturing, Canon has a very aggressive stance on Counterfeiting. Contained in the Minimal Requirements, the Copiers must be from the same manufacturer and operate in a manner similar to each another. This requirement provides a benefit to reduction the amount of training for the end users and the confidence of the value of the brand. Canon is proud of its world class research, development and manufacturing. Within the requirements, Canon is one of the few manufacturers to not use outsourced manufacturing. This means that there is complete uniformity in design and supply chain consistency. • The County is requesting that all leasing and service costs,including replenishment costs,being netted out to a cost per copy (B&W, color) for the County page count in aggregate. Provided in the Pricing Section • Provide a complete solution that includes all hardware, software, implementation services, customer support, maintenance, documentation, reporting abilities, training,de-installation. Canon Solutions America will meet these requirements A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. • Final hard drive erase,hard drive destruction and removal of equipment at the end of the lease period or end of life within 10 days or agreed upon by agency and contractor; Customer is solely responsible for: (i)Customer compliance with applicable law and legal requirements pertaining to data privacy, storage, security, retention and protection; and (h) all decisions related to erasing or overwriting Data. For the proposed Canon multifunctional devices the County of DuPage should, (a) enable the Hard Disk Drive (HDD) data erase functionality that is a standard feature on certain Equipment and/or (b) prior to return or other disposition of the Equipment, utilize the HDD (or comparable) formatting function (which may be referred to as "Initialized All Data/Settings" function) if found on the Equipment to perform a one pass overwrite of Data. For additional security, if the county has higher security requirements, County may purchase from Canon Solutions America at an appropriate option for the Equipment, which may include an HDD Data Encryption Kit option which disguises information before it is written to the hard drive using encryption algorithms, a HDD Data Erase Kit that can perform up to a 3-pass overwrite of Data (for Equipment not containing data erase functionality as a standard feature). If the County should want to properly destroy the hard drive a replacement hard drive will be added to the price of the equipment. • Establish a channel partnership to offer this Master Agreement as the supplier's primary offer to Participating Public Agencies nationally; Canon Solutions America is a proven channel partner with the awarded cooperative agreements for the last 10 years two agreements marketed through National IPA with the County of DuPage as the lead agency.As of March 1,2018,Canon Solutions America has an agreement with Region 4 ESC for Managed Print Services. Our expertise and dedication have helped thousands of public agencies streamline the procurement process using cooperative programs to save time and money for their beneficiaries. Over the past 10 years Canon Solutions America has had a great partnership with National IPA, including sharing of best practice, providing support for agencies summits and alignment on the value of best value with in cooperative solicitations. • Achieve cost savings for suppliers and Participating Public Agencies through a single Master Agreement, eliminating the need for duplication of process; We acknowledge the benefits for both Canon Solutions America and the Participating Public Agencies of the a single Master Agreement, A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. • Aggregate volume of agencies nationally to achieve best value and increase market share for awarded supplier(s). With the addition of the national scope,the County of DuPage has been given addition cost reductions and the Participating Agencies receive the value at the same aggregated pricing. • The County expects the awarded supplier to provide similar pricing to contracts they may have for similar products and services with similar terms and conditions. In the RFP response, describe the company's pricing commitment to the County of DuPage and the national program. Describe how the proposed pricing compares to current contracts you have with other governmental cooperatives. Presently, Canon Solutions America does not have a pricing agreement that is for similar products and services with similar terms and conditions. Minimum Qualifications Offerors will be deemed non-responsible and rejected without any further evaluation if they do not meet the following mandatory qualifications: • Have a national presence in the industry with the ability to provide product and services in all 50 states. Canon Solutions America has a national presence and can deliver products and services directly or through Canon U.S.A.Authorized Dealers. • If the responding company is not a direct manufacturer,its proposal must detail how the non- direct manufacturer will provide all of the same capabilities, services,pricing and benefits of a direct manufacturer for the products and services offered in accordance with the requirements of the RFP. Non-applicable • Have a distribution model capable of delivering equipment, supplies, software (minimum Window 7 environment or higher) and services nationwide. Canon Solutions America has a national presence and can deliver products and services directly or through Canon U.S.A.Authorized Dealers. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. • Be able to meet the minimum requirement of the cooperative purchasing program detailed herein. Canon Solutions America has exceeded the minimum requirement of the cooperative purchasing program over the past ten years through our past agreements with National IPA. • Be able to provide a full range of new product equipment, supplies, software and services to meet the demands of the County and all Public Agencies that opt to participate in the cooperative purchasing program through National IPA. Canon Solutions America is strategically positioned to support the County of DuPage, IL, as the Principal Procurement Agency, has partnered with the National Intergovernmental Purchasing Alliance Company ("National IPA") to make the resultant from this solicitation available to other public agencies nationally,including state and local governmental entities,public and private primary, secondary and higher education entities, non-profit entities, and agencies for the public benefit ("Public Agencies"), through National IPA's cooperative purchasing program. Scope of Work The successful offeror shall be required to: a. furnish all tools, equipment, supplies, supervision, transportation, and other accessories (including surge suppressors), services, and facilities necessary to complete the work; b. furnish all materials, supplies,and equipment specified and required to be incorporated in and form a permanent part of the completed work; c. provide and perform all necessary labor; d. provide all equipment operation training as specified, and e. perform and complete the work in accordance with good technical practice, with due diligence, and in accordance with the requirements, stipulations, provisions, and conditions of this RFP and the resultant agreement in the most timely, effective,efficient,and economical method possible while maintaining a high level of customer service and satisfaction. Canon Solutions America acknowledges and agrees. Purpose The County intends to replace the current copier equipment with new copier equipment. It is the County's intent to standardize its copier equipment fleet with one manufacturer including all equipment obtained by one offeror. The County reserves the right to award to multiple suppliers under the national program. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. The above-mentioned quantities are estimates only for the County of DuPage. The County's current copier inventory with the categories and specifications are outlined in Attachment B "DuPage County Copier Listing". Final quantities and exact placements will be determined after an offeror is awarded. The County may request pricing from the awarded Contractor that would include equipment and service for all networked print devices, such as laser printers, at the time of the original contract or annually through the term of the contract. Annually, the County may review with the awarded Contractor opportunities to optimize equipment and possibly move or swap equipment to load balance equipment usage. Canon Solutions America acknowledges and agrees. Equipment All equipment proposed, purchased, or leased, must be new and currently in production. New equipment has not been leased or used as a test/trial unit. New equipment is defined as newly assembled equipment that is factory produced and has been assembled for the first time which contains new components that have been fully inspected,tested and fully meets product performance and reliability specifications. Equipment must be newly serialized, and the County must be the first user of the product and must have new equipment set of warranties. Canon Solutions America agrees that the new equipment is defined as newly assembled equipment that is factory produced and has been assembled for the first time which contains new components that have been fully inspected, tested and fully meets product performance and reliability specifications. Equipment must be newly serialized, and the County must be the first user of the product and must have new equipment set of warranties. The offeror may provide remanufactured or reconditioned equipment only at the request of the County. If the product is purchased it must be eligible for a minimum ninety-day warranty. If the copier is leased and then it is discovered it is not needed, the copier can be returned within 30 days without charge for pickup or initial installation. Canon Solutions America acknowledges and agrees. It is understood that DuPage County will benefit from any equipment revisions, software updates, new drivers,additions,technical improvements,or necessary modifications in the units offered during the term of this contract at no additional cost. When provided by the manufacturer or software developer at no additional cost Canon Solutions America will provide to the County of DuPage and All Participating Agencies. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. Respondent shall warrant that all equipment, materials, and workmanship furnished, whether by Vendor or its authorized dealers, complies with product specifications, drawings, and other descriptions, supplied, or adopted, and will fit into existing space and suitable for the intended purpose. Excluding any warranties of merchantability or fit for purpose. Each multi-functional copier shall have the manufacturer's serial number permanently and legibly stamped or affixed on a major component in a readily accessible location. In addition, each multi- functional copier shall be permanently and legibly marked in a conspicuous location with the manufacturer's name or trademark and model number of copier. Should it be requested,vendor shall coordinate with IT labeling of copiers with DuPage reference numbers. Canon Solutions America acknowledges and agrees. As part of your response,include printer pricing and services. Currently, the County does not have a need for stand- alone network printers; however, there may be a need in the future. Canon Solutions America has provided information and pricing for Canon standalone printers and Canon OEM supplies as part of this offer. Minimum Specifications • Majority of copiers be of similar design and accept interchangeable sub-components (i.e. Finishers, • Stackers Paper Supply Modules, etc.) • Remote management portal • Scan to network and email • Ability on apply Bates stamps to copier (view Attachment B) for current models with Bates stamps • Offer a variety of pages per minute speeds • Provide front-end scanning solutions • Provide fax capabilities including: o fax to distribution lists o email fax confirmation to user o fax to computer o forward received fax to email • Fixed platens A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. • Ability to use recycled paper. • Copiers shall be equipped to handle 8-1/2 X 5-1/2" through 8-1/2 X 14". Detail models that can provide throughput with 11 X 17" (monochrome) and 12 X 18 (color) capabilities • Reduction and enlargement features allowing for reduction and enlargement of original documents • All copiers shall have manual and selectable automatic exposure settings, zoom, and reduce options with a minimum of 64% reduction and a minimum of 200% enlargement • Automated document feeder • Bypass tray for purpose of printing on specialized stock • Image shift capabilities • Optional PIN code for secure access for users. • Copiers must be from the same manufacturer and operate in a manner similar to each another. • Console models or desktop models to be equipped with cabinets • Copiers shall have a total copy count meter, which is clearly visible to DuPage County personnel. • Common paper sizes (5 1/2 x 8 1/2, 8 1/2 x 11, 8 '/a x 14 and 11 x 17) shall count and bill as a single copy. Canon Solutions America acknowledges and agrees. Additionally, the County of DuPage and the Participating Agencies will benefit for Canon's advance technology. As a leader in digital imaging solutions, we celebrate the receipt of multiple industry accolades awarded to the Company by Keypoint Intelligence — Buyers Lab. Most notably, Canon is the recipient of the 2018 Copier MFP Line of the Year for the third consecutive year. "The models in Canon's copier MFP line are running three years strong as trailblazers in their respective segments. Each of the 14 current models BLI testedl tout easily replaceable components, extraordinarily comprehensive usability,and an astonishing overall misfeed rate of just 1 every 426,000 impressions2, making them some of the most productive and reliable machines to pass through our labs to date," says George Mikolay,associate director of copiers/production for Keypoint Intelligence —Buyers Lab. "The surplus of workflow-expediting, cost-cutting solutions that each device supports are icing on the cake, and the machines can produce high-quality printed and copied output that businesses of all types will be ecstatic about." Canon additionally received recognition for BLI Winter 2017 "Pick" awards for the following solutions: • imageFORMULA DR-M260: Outstanding Workgroup Scanner A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. • Color imageCLASS MF630 Series (MF632Cdw/MF634Cdw): Outstanding Personal Color Multifunction Printer • Color imageCLASS MF730 Series (MF731Cdw/MF733Cdw/MF735Cdw): Outstanding Color Multifunction Printer for Small Workgroups "Canon is honored to once again receive recognition for its Copier MFP line," says Toyotsugu Kuwamura,executive vice president and general manager,Business Imaging Solutions Group,Canon U.S.A.,Inc. "It is with great pride that we continue to develop solutions that embody next-generation technological capabilities to help our clients more seamlessly conduct business and streamline workflow operations." Once a year,BLI honors Line of the Year awards to those vendors whose product lines it determines to be the best overall in their category based on the collective test results of all models tested in BLI's comprehensive two-month laboratory evaluation. Selections for Pick awards are made by BLI's staff of technicians and editors subject a number of devices from every major original equipment manufacturer to BLI's comprehensive lab tests in the last six months. Advance support and security All models in the third generation imageRUNNER ADVANCE family utilize a common source code for firmware development. This Unified Firmware Platform allows for version upgrades, including additional functionality, to existing models in the same 19 L generation. Unified Firmware Platform allows for an increased value proposition of the device over time with continuous feature UNIFIED FIRMWARE PLATFORM improvements, as well as consistency across models in the same generation. Special Needs Please identify your firm's ability to provide one multi-function production level laser printer similar or equivalent to Canon iR105 (now discontinued), 105 pages/minute; 8.5x11 that can address the following specification: • Printer/scanner/copier • Black&White • Maximum finished size is A3 (11x17) • Print speed (similar to iR105, 105 pages/minute; 8.5x11) • Quick warm-up time • Paper feed (2,100 sheets) A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. • Paper output (500 sheets) • Paper weight (20# &24#Text, 90# & 110# Index, 80# Cover,Laser Labels, and Carbonless) • OS support;Windows,Adobe • Languages (for legacy system output) PCL 5e or even better PCL5c neither PCL XL, nor PCL 6 Enhanced are acceptable PJL (printer job language) Postscript 3 NOTE: These requirements will cover our use of Host Integration Server,JES Queue for Printers, and Network Print Facility and Intra/Internet-web status and configure would be useful. Canon Solutions America will be recommending the Canon imageRUNNER ADVANCE 8505 II Series configured in a similar manner. Equipment Categories/Proposed Equipment The County has established categories to cover its requirements. An Excel work-book with County of DuPage requirements as well as national program requirements is contained in Attachment D Price Worksheet. The categories shown relate to the equipment currently being provided. These categories have been established in a manner that allows overlap between the categories and thereby, provides some flexibility to the County in the final determination of copier selection. Offerors will review the Attachment B and C for the current copier options. Canon Solutions America acknowledges and agrees. Discontinued Equipment It will be the responsibility of the Vendor to notify the County when a copier is discontinued by the manufacturer and becomes unavailable. The Chief Procurement Officer must approve the replacement model being offered by the Vendor. Such approval is contingent upon compliance with the following conditions: • The replacement request must be in writing to the Chief Procurement Officer. • The replacement copier is of equal or greater technology and offers the same or more features than the discontinued model • The replacement copier has the same cost-per-copy price as the discontinued model. Canon Solutions America acknowledges and agrees. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. Consolidation of Models The Offeror may elect to consolidate copier models at any level for its own convenience or volume discounts, etc. For example;if a copier geared to Segment 2 requires different supplies than a Segment 3 copier the offeror may choose to provide one model for both categories provided the copier meets all of the requirements of the higher category model Canon Solutions America acknowledges and agrees. Published Specifications Proposer must submit their published specifications for the proposed equipment and must also identify where specifications can be found (Buyers Laboratory Inc. (BLI)web site or supplier website). Items that are unable to be verified may disqualify the Respondent's submission for the unverifiable segment Canon Product Requirement (a) Single Function Printers (SFP) X Multifunctional Devices (MFD) X Facsimiles X Scanners X Wide format X Production X High Production X (a) Canon or Oce are noted as the Original Manufacture for all products in the category Source Buyers Laboratory 412412018 Canon Solutions America acknowledges and agrees. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. Replacement Equipment The Vendor shall provide replacement copiers at no additional cost to the County if any copier must be removed from its installation location for repairs. The Vendor shall permanently replace any copy copier,which is mutually deemed ineffective or faulty. Notwithstanding any provision of this Contract and specifically for units not placed at the County, Canon Solutions America warrants the Canon Brand equipment it supplies will be free from defects in material and workmanship for ninety (90) days from the date of delivery. In addition, after such ninety (90) day period, Canon Solutions America will maintain such equipment in good operating order per manufacturer's specifications provided subject to normal use. Within five (5) years for purchase or the term of the lease,of original installation of any newly installed Canon brand equipment covered by this Contract, Canon Solutions America will at Customer's written request, replace such equipment with alike unit if Customer meets the following three conditions: 1. The equipment is continuously and exclusively serviced by Canon Solutions America from and including the date of original installation; 2. Customer fulfills all terms of this Contract; 3. Before requesting a replacement unit, Customer gives Canon Solutions America the opportunity to cure any service problems which Customer may have with the equipment. In the event that an item of equipment is inoperable for a period in excess of sixteen (16) consecutive business hours, Canon Solutions America will supply a loaner unit until the machine is restored to good working order. Parts, Staples, Toner, Distribution, and Supplies Maintenance and service shall consist of all parts (including drums, rollers, circuit boards, etc.) necessary to service and repair copiers.Vendor to provide all supplies necessary to operate the copiers (including but not limited to toner, developer, fuser oil, staples, etc.) with the exception of paper. Supplies proposed as part of the maintenance plan must be Original Equipment Manufacturer(OEM) supplies. Supply expectations: • Toner, staples,parts, and supplies must be OEM, no off brand accepted • Offeror retains ownership of consumables inventory • Downtime due to lack of consumables is not acceptable • County does not desire to have excess inventory at any location • Proactive devise monitoring and "just in time" delivery of consumable supplies • Vendor responsible for disposal and recycling of all service parts • Email alerts to selected end-users when toner supply is low A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. • Vendor provided supplies shall be delivered in sufficient quantities to operate all equipment for a minimum of thirty (30) days.The Vendor shall stock parts on County premises to assure 98% equipment "up-time". The County may assess cash penalties against the Vendor for failure to meet promised"up-time" commitments. • At a minimum,vendor shall provide a toll-free number where toners and related supplies can be ordered. When the product is shipped, the packing slip will list the name of the person placing the supply order. If possible, the serial number of the copier for which the supply is for will also be listed. • The County shall provide a secure location for supply storage on County premises. Canon Solutions America will commit to a fleet average uptime of 95% over the 4 fixed quarterly intervals per year,for devices within Canon Solutions America's Servicing Territory. (Excludes devices with rated speeds of 105ppm or greater). The County of DuPage and nationally to Participating Public Agencies. Supplies proposed as part of the maintenance plan must be Original Equipment Manufacturer (OEM) supplies. Canon Solutions America is in full agreement with the counties requirement. Non-OEM product, parts and supplies have a profound effect on the long term productivity and creates additional expense to remediate failures. With a high amount of counterfeiting in Non OEM products, parts and supplies, it leads public entities to have to justify the value of their use. Additionally, agency lose their ability to have visibility to international standard of manufacturing like ISO14000 and RoHS. As a leader in manufacturing, Canon has a very aggressive stance on Counterfeiting. Copier Relocation During the course of this contract,it may be necessary for various reasons to relocate installed copiers. After initial installation,any copier may be relocated two (2) times per contract period at no additional charge. Copier relocation will be done by the Vendor unless the Vendor determines the relocation would not require trained personnel. After initial installation, Canon Solutions America agrees to allow any MFD copier between 20 ppm and 105 ppm to be relocated two (2) times per contract period at no additional charge and with an aggregate fleet relocation total not to exceed the number of units installed per member under this contract. Copier Right Sizing The County may request pricing from the awarded Contractor that would include equipment and service for all networked print devices, such as laser printers, at the time of the original contract or A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. annually through the term of the contract. Annually, the County may review with the awarded Contractor opportunities to optimize equipment and possibly move or swap equipment to load balance equipment usage. The copier needs of the County may change over the 4-year lease period. The County would like to have flexibility to return up to 5%of the fleet during the lease period without incurring return charges or lease buyouts. Canon Solutions America will allow the County to Upgrade or Downgrade 5% of the cumulative installed population of machines over the term of the contract. This provision excludes imageRUNNER machines with rated speeds of 110 pages per minute or greater, or imagePRESS products. Support The successful offeror will be required to name a Support Manager.The Support Manager will be the person who will be empowered to be the general contact and make decisions to ensure that the contract implementation and day-to-day operation is as stated herein. This person will serve as the point of contact for the vendor and conduct the following activities: A. Meet with the County point of contact on a quarterly basis to review reports and copier placements. B. Keep the point of contact abreast of current events in the industry. C. Accept and follow through with all Change Orders and related paperwork. D. Review and coordinate the resolution of invoice disputes Canon Solutions America acknowledges and agrees. Uptime and Penalty In a work stoppage situation wither the unit must be prepared within two working days or penalty of 1/30th of the monthly lease base will be assessed for each day it is inoperable or a loaner not provided. Canon Solutions America's experience has shown that the benchmark for a loaner to be issued has been 16 consecutive business hours.The reason for this time frame is that in the majority of cases we have been able to remedy the problem with the inoperable machine. In the event that an item of equipment is inoperable for a period in excess of sixteen (16) consecutive business hours, Canon Solutions America will deliver a loaner unit,upon customer's written request,until the item is restored to good working order. The loaner remedy excludes machines with rated speeds of 110 pages per minute or greater,imagePRESS,Wide Format and CLC color machines. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. Networking Support Offeror's shall provide software support staff that shall coordinate with authorized user personnel in charge of the computer network to ensure proper integration of products within the customer's office environment as well as answer questions and concerns of the equipment installed. Respondents are to provide a telephone number for IT related service support for a minimum of 90 days after installation. Network installation support and after installation network support is part of this contract.Equipment shall comply with all County network security requirements and shall provide network security kits as an available option or standard component. Canon Solutions America acknowledges and agrees. Driver Support Offerors shall outline in their response the types of drivers that will support the copiers, the number of different drivers recommended for use in the DuPage copier fleet, the anticipated frequency of driver updates, how drivers will be added and/or deleted and overall driver support provided to DuPage IT. Canon Solutions America acknowledges and agrees. Within the assessment process Canon Solutions America will provide the County of DuPage and all participating agencies recommendations on streamline the amount of drivers and the frequency of updates.With the offer portfolio are applications that can provide significate reduction in IT resources for managing an active fleet of Canon multifunctional and single function printers. Dedicated On-Site Service Technician The successful Offeror shall provide the County a dedicated, on site, full-time (Monday through Friday, 8:00 a.m. to 4:30 p.m.) service technician or technicians as may be required at peak activity periods, trained, and qualified by the equipment manufacturer on the equipment installed. The County shall provide the service technician internet and County e-mail access, in addition to adequate work and storage space. Response times for copiers located on the County complex are expected to be within two business hours of request. If it appears that response cannot be met within two business hours, additional technicians should be sent to the County. Due to security factors, secured locations and other factors the County reserves the right to request that the vendor not "rotate" several service technicians in and out of the County should the onsite technician become unavailable. If the dedicated technician is not busy with County service requests, the awarded Vendor may schedule additional calls for the technician in the immediate area of the County complex. Once A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. a County service request is made, the technician must then respond within the previously defined timeframe. If the County service request is made after hours, the service technician would need to respond to the County at 8:00 A.M. the next morning. At County's discretion, the service technician may be requested to take manual meter reads. Included in Addendum #5 is the County of DuPage' removal of this requirement. Canon Solutions America during the assessment of the County of DuPage or other participating agencies with multifunctional device fleets in excess of 200 units will review the requirement for a Dedicated On- Site Technician and make recommendation specifically tailored to the agency. Security Overwrite/Encryption: All proposed equipment containing a hard drive must have as available options,HDD Overwrite and/or HDD Encryption capabilities. Data overwrite standards must meet US Department of Defense (DoD) standards for data overwrite. Controls shall identify the ability to comply with all applicable policies, to ensure the protection of data, such as but not limited to: 1. Ability to password protect the device with a complex password 2. Connection filtering with access restrictions 3. Ability to have separate connections for fax and network communication 4. Confidential print jobs,including incoming fax holding with authentication 5. Security logs 6. Hard disk encryption 7. Electronic shredding and or hard disk sanitation - manual, automatic or scheduled 8. Encrypt remote administration traffic 9. Ability to apply port access controls 10. Ability to disable USB ports Optional: 1. Ability to scan badges for printing and tracking Multi- Function Devices that processes or stores data shall have the ability to comply with internal policies such as those related to computer operating systems, configuration management and patch management. For example,if a device has an underlying MS WindowsTM based operating system, the device must comply with WindowsTM policies A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. Goals and Objective of End-Point Security Data in transit or at rest may contain information about the organization that should be kept confidential. The goal of confidentiality is to prevent the unauthorized disclosure of information accidently or intentionally. In addition to keeping data confidential,it must be kept accurate;integrity assures that data is not altered,either accidentally or with malicious intent.Confidentiality and integrity must be achieved while still making data accessible to legitimate users. Controls should be in place to prevent attackers from denying legitimate users access to data and resources. ° OP- Device Print Dacx:me it Information Security Security Security Security Cybersecurity Authentication - Authentication Secure Storage File Encryption Consultation • Role-based Access Pull Printing Encryption Access Control Assessments • HD Overwrite • Encryption(in Hall-based Access Tracking&Auditing Penetration Testing • HO Encryption transit zmd at rest) Copy-lock Va[a Lm Prevenvon GDPR Prep • Network E Protocol Keyword Intercept Incident Response Audging Virtual GISD • Training&Awareness Product Architecture and Operating System A corporate network will never be secure if the individual systems on the network are not protected against attack before they are deployed,and more importantly,maintained at that same level of security throughout their lifecycles. Print controllers should have a system architecture that by designed is not open sourced or designed for common use. Hard Drive Data Protection The imageRUNNER device has the ability to process image data for printing, scanning, faxing, and copying,which creates efficiency in your workflows.It is important to understand how data stored on the imageRUNNER device is securely protected. Most multifunction products store image data on internal hard disk drives, similar to those found on a personal computer.That data may include scanned images,incoming faxes,spooled print jobs stored temporarily, or files saved in local Mail Boxes for long-term archival and future print-on-demand needs. In addition, similar to that on a PC, the file data remains accessible until that disk sector is overwritten. To safeguard against these common vulnerabilities of hard drive-based storage, Canon has integrated standard security features with its hard disk drive storage capability,thereby significantly reducing the potential threat of data misuse.The ability for thieves to recover usable information from an imageRUNNER device hard drive is made extremely difficult based upon Canon's standard A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. security features, and it is even more challenging when Canon's optional Security Kit is installed and configured properly. All data,both temporary and permanent,sent to an imageRUNNER device is written in random,non- contiguous locations on the hard disk drive. Data stored on the hard disk drive of imageRUNNER devices is compressed using proprietary formats integral to the operating system, and may only be decoded on the device for increased security. The hard disk drive data directory information for imageRUNNER devices is stored on a separate system board,making file reconstruction infeasible in the event of hard disk drive removal. imageRUNNER HDD Security Options Canon offers optional HDD Security features to further enhance the protection of hard disk drive content.The center of Canon's data protection initiative are Canon Security Kit software and hardware offerings that contain utilities to either encrypt all user data prior to storage on the hard disk and/or initiate the overwriting of the hard disk to completely erase previously stored data. When activated, the Security Kit delivers peace of mind for those in charge of managing sensitive information and serves to meet internal company policies of data protection. Common Criteria Certification The innovative security chip at the heart of Canon's optional HDD Data Encryption Kit and the Security Kit B Series for imageRUNNER devices have received a Common Criteria Certification of Evaluation Assurance Level 3 (EAL3). A product awarded Common Criteria Certification(CCC)means it has passed a rigorous government- sponsored inspection process for the safety and security of data entered, stored, displayed, or transmitted by networked devices.Also known as ISO 15408, Common Criteria Certification is a requirement for all hardware and software devices used by government agencies handling national security data. Although not mandatory in the private sector, systems that achieve CCC standards engender a higher level of confidence among IT professionals. Hard Disk Drive Data Encryption Feature (256-Bit AES Encryption) Encryption on the hard drive is achieved by using a multistep process to mitigate any risk of unauthorized disclosure.First,the imageRUNNER device uses\mathematical algorithms to scramble bits of data. The data is then encrypted using 256-Bit AES encryption, making the intelligible reconstruction of files infeasible in the event the disk is removed. A secret key is created in the imageRUNNER device,which is stored in a separate system board. This secret key is used to encrypt all image data before writing to the HDD, providing protection for both temporary and permanent A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. data such as documents stored in Mail Boxes. Finally, the data is stored in noncontiguous locations on the imageRUNNER device's hard drive. Hard Disk Drive Data Erase Feature On most systems that contain a hard drive,once a file is deleted or removed from Hard Disk memory, it is still accessible until it is overwritten. An attacker with the right tools may be able to reconstruct files that have been deleted or have passed through a temporary storage area on the system. For an MFP device, the risk is the same. Each document that is copied, scanned, printed, or faxed creates some amount of data in temporary storage.With Canon's Hard Disk Drive Erase feature,the data created for each copy,print, scan, and fax job is overwritten and erased immediately after the job is completed; therefore, no trace of the information remains on the hard disk. Choose one of three erasure methods depending on the sensitivity of your documents and applications: overwrite once with null data, overwrite once with random data, and overwrite with random data three times for maximum security protection. Overwriting prevents information from being retrieved by data, disk, or file recovery utilities. Overwriting is resistant to keystroke recovery attempts executed from standard input devices and from data hacker tools. The overwriting process includes not only the logical storage location of a file, but also includes all addressable locations. The security goal of overwriting is to replace written data with random data Canon Fax Boards Have Firewall Protection Since the advent of MFPs, there has been a misconception about the possibility of network penetration via the public switched telephone network (PSTN) used for voice and fax transmission. Canon imageRUNNER devices may be equipped with a G3 fax board. To help prevent network penetration via the public switched telephone network, the imageCHIP system architecture's firewall physically and logically separates the fax modem from network functions residing on the main controller board. The G3 fax board implementation connected to the public switched telephone network responds only to CCITT.T30 commands and does not support network communication protocols, preventing hackers from initiating a malicious network attack via the fax port on a Canon imageRUNNER device. Only G3 Fax protocol data can be exchanged; otherwise, the circuit is disconnected with a fax error code. The imageRUNNER device's Fax Board does not come with a binary transfer function and,therefore, it is not possible to receive data files other than fax image files. In the very unlikely event that the fax A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. board did receive a data file that"pretended"to be a fax image data file,the call would be disconnected and result in a fax error code. Fax Destination Confirmation To help prevent faxed documents from being inadvertently sent to the wrong destination, imageRUNNER devices offer a Confirm Entered Fax Number feature for additional protection. When enabled on the device by an administrator, users will be prompted to re-enter the recipient's fax number prior to sending in order to confirm that it matches the original one specified. If the fax numbers do not match, the user will be prompted to enter the original number again and re-confirm. Fax Forwarding This function allows select imageRUNNER devices equipped with a fax board to forward inbound fax transmissions to specific recipients or destinations. This is done by setting predetermined conditions or storing faxes in a secure Memory Reception Inbox for later printing rather than permitting incoming messages to pile up in an open output tray. Memory Lock Documents received by select imageRUNNER devices equipped with a fax board may store incoming fax documents into a memory reception box until the recipient is available to print and accept them. This user-selectable feature allows a department or company to maintain document hardcopy security over their received documents until they are ready to physically retrieve them. This is good for high-traffic areas where users cannot immediately pickup incoming faxes. Access User Authentication Every user should establish his or her identity before accessing any resource. Authentication is the method used to verify that the user is who he or she claims to be. The most common authentication mechanisms include passwords, smartcards, and two-factor authentication, such as a combination of a password and card access. Access Control Every user's identity is associated with a role and privileges. These decide what the user can access and what actions the user can perform on a given resource. Access controls help protect resources from unauthorized access, modification, and deletion. Role-based access controls (RBAC) are the most common implementation of access controls. Encryption The confidentiality and integrity of data must be protected while it is in storage and during network transmission. Protection of data during transmission is commonly achieved through the use of encryption,including Secure Socket Layer (SSL), IPSEC, and algorithms such as TDEA (3DES),AES and RSA. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. Logging/Auditing Audit trails help system owners and auditors confirm that the implemented security mechanisms,such as authentication and access controls,network systems,and application logs are implemented to serve this purpose. Access Management System Canon offers two robust tools to limit access to each of the functions and features on imageRUNNER devices at the user and group-level, such as Copy, Send, Fax, Print, Mail Box and Scan. Within each device function, access to individual features or tabs can also be further restricted as a part of the Access Management System. When Single Sign-On has been enabled on a device, users will need to be successfully authenticated at the local device or domain-level before they are permitted access to the functions and features that their role allows. Access to the following functions and features can be restricted: • Print* • Copy • Send (including the Fax function) • Mail Box (including Job Hold function) • Web Utilities • Utilities • MEAP Applications Administrators can use the entry-level Access Management System option to define and assign roles on individual imageRUNNER devices.At the enterprise-level*,the imageWARE Access Management System Plug-in for Canon's imageWARE Enterprise Management Console device management software provides centralized administration of multiple imageRUNNER devices. Password Protection for Mail Boxes Most imageRUNNER devices offer hard disk drives with a portion of capacity reserved for digital document storage in Mail Boxes. With the ability to store thousands of pages and files for archival, print-on-demand, or collaborative projects, Canon imageRUNNER devices serve as local document libraries as well as output devices. Documents created throughout the day can then be printed and collected in a single trip to the device to maintain privacy and efficiency. Documents intended for specific recipients remain under control with password protection. Administrators retain control of storage limitations to guard against access to files stored in unlocked Mail Boxes. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. Documents are stored on the internal hard disk drive until deleted, though administrators can also limit storage time of documents stored in Mail Boxes. Network Network Access Control In addition to authentication and user-based access controls,the imageRUNNER device also provides a number of features that deliver protection against network threats. Standard within imageRUNNER devices, administrators can block specific systems and IP/MAC addresses from connecting to the device, as well as access to service ports, applications and connectivity options. IP Address Filter The IP Address Filter on the imageRUNNER device performs a function common to many firewalls. Authorized IT personnel can permit or reject incoming packets from specific IP addresses or range of IP addresses. This allows you to restrict access to the imageRUNNER device for specific users or groups of users based on where they are on the network. Additionally, the imageRUNNER device also allows administrators to apply IP address filters for outbound connections as well. For example, for certain functions such as Remote Copy and Universal Send, administrators can block or restrict end-users from sending files to specific IP addresses. This can help minimize the risk of data falling into the wrong hands by being sent out of the company or to untrusted systems Media Access Control (MAC) Address Filter MAC address filtering is useful for smaller networks where administrators can manage controls for specific systems, regardless of the subnet to which they happen to be connected. For environments using Dynamic Host Configuration Protocol (DHCP) for IP address assignments, MAC address filtering can avoid issues that are caused when DHCP leases expire and a new IP address is issued to a system.As with IP address filters,MAC address filters can be used to allow or deny access to specific addresses. Up to 100 MAC addresses can be registered and easily added, edited, or deleted through the Remote UI interface. MAC address filters take a higher priority than the IP address filters; so necessary systems can be allowed or denied; even if the system's IP address would dictate otherwise. Application/Port Access Control Canon understands that organizations have varied needs and security standards for remote user access and remote administration, and that every open port and enabled service provides another potential path of attack on the system. The imageRUNNER device has been set up to support only the necessary protocols used for transferring data, which are restricted using a network application. Unauthorized access from the outside is blocked through IP-address-based connection and PC- specific MAC address restrictions.Network protocols, such as IPP,FTP, SNTP, SNMP,RAW,LPD, A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. and others, can also be switched on or off at the administrator's discretion. Disabling unneeded services,protocols, and ports assists in securing the network by reducing potential intrusion points. USB Block USB Block allows the System Administrator to help protect the imageRUNNER device against unauthorized access. This function may be set to permit or prevent the use of USB Device/Host Interface. System Administrators can use this function when connecting the device to a computer via a USB cable or when connecting a USB device to the imageRUNNER system. When the "Use USB Device"and"Use USB Host"modes are set to"off,"USB connections between the imageRUNNER device and a computer as well as the imageRUNNER device and a USB device are prohibited,helping to prevent unauthorized access. Secure Socket Layer (SSL) Encryption Many organizations are quite diligent about protecting data as it is transferred between PCs and servers or from one PC to another. However,when it comes to transmitting that same data to and from the MFP device,it is almost always sent in clear text.As a result,it may be possible to capture all the data as it is sent to the printer via the network. Canon helps mitigate this dilemma by providing Secure Socket Layer (SSL) encryption support for some transmissions to and from the imageRUNNER device, such as scan-to-email, Internet-fax (i-fax), Remote UI, Web Access and DIDF.As a communications hub, imageRUNNER devices are capable of connecting your business with high- speed information distribution capabilities through Canon's Universal Send technology.By leveraging the power of your existing data network infrastructure,you can scan and send TIFF,PDF, and JPEG files to any network destination—email addresses, network servers, file folders, and Internet fax numbers.Even though scanned data is just passing through your MFP,data streams can be intercepted as they travel to their intended destinations. Canon imageRUNNER devices utilize SSL technology to encrypt the content of emails and i-faxes when sending to authorized destinations. SSL for scan and send provides transport layer security to ensure documents scanned on an imageRUNNER device are safely transmitted to the recipient. Device Information Delivery Function (DIDF) Device Information Delivery Function(DIDF)allows the administrator to easily manage and maintain imageRUNNER devices over a network and ensures that these devices are configured in accordance with the company's security policy. The administrator sets an imageRUNNER device as a reference machine and the management data can be distributed and registered automatically to up to 100 other specified imageRUNNER devices on the network. Data that can be managed includes the Address Book, Forwarding Settings, Favorites Keys, Department ID, and settings entered in [Additional Functions]. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. Document Security Canon imageRUNNER devices are equipped with a host of features and functions to help minimize accidental disclosure of data to casual observers. From basic facedown output to secure printing, Canon protects your information with the following security technologies. PDF Encryption In addition to SSL encryption for sending scanned documents, the imageRUNNER device also uses Adobe® standards to allow users to scan and send documents as encrypted PDF files. This is performed directly at an imageRUNNER device equipped with Universal Send,without the need for additional software. PDF Encryption provides an additional layer of security beyond SSL, and helps to ensure that documents are still secured once they reach their destination. By requiring a password to open the document or to print,change,or extract data,PDF Encryption gives businesses increased control over documents, even after they leave your hands. For even greater protection, the password itself can be encrypted to further restrict unauthorized users from viewing documents. Users may select either 40-bit or 128-bit encryption. Encrypted Secured Print/Secured Print Encrypted Secured Print and Secured Print are essentially delayed, authenticated print features that hold a print job in queue on the imageRUNNER until the user enters a specified password authenticated at the device to release the job.This ensures that the user is in close proximity when the document is printed.The imageRUNNER device requires the user to set a password in the print driver window when sending a print job from a connected PC. With Encrypted Secured Print, the data transmitted across the network is encrypted and automatically deleted once printing has been completed. Watermark/Secure Watermark Watermarks allow users to embed owner information in documents,which can be retrieved in either its printed or digital form. Secure Watermarks allow users to embed hidden text that becomes visible when the document is copied, deterring the making of unauthorized copies. Watermarks and Secure Watermarks work by inconspicuously embedding coded information in the document, much like the ones used in bank notes. Address Book Protection A number of security measures have been implemented within imageRUNNER devices to help protect the information stored in the Address Book and provide control over the destination types that can be used. Address Book Password Administrators can enable the password-protection feature on the imageRUNNER device to control access to the data stored in the Address Book. Once enabled,users A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. must enter the correct password on the device to add, change or delete entries. This helps ensure that only authorized recipients receive documents. Address Book Destination Restriction Users can be restricted from adding new addresses by specified destination type such as fax, emails, i-fax and file when sending documents through Color Universal Send. Each restricted destination type will be grayed out and unavailable for selection on the Send interface of the device.When enabled,users may only select addresses registered in the address book. imageWARE Secure Audit Manager To help protect confidential data, reduce the impact of information loss and assist in meeting strict government guidelines, Canon's proprietary imageWARE Secure Audit Manager software provides tracking and accountability of documents sent to and from Canon imageRUNNER and imageRUNNER LBP devices. Ideal for government, legal, finance and educational organizations, imageWARE Secure Audit Manager is the first product that provides hardcopy document distribution transparency for all print, scan, fax, copy and send jobs. In an effort to deter information leakage, crucial data such as the user ID, time/date, send/receive and an indexed record of what was sent can easily be searched and retrieved. imageWARE Secure Audit Manager captures all job log information, along with its image and text data, and stores it in a central repository to create a complete and detailed audit trail. Once captured, information can be retrieved using one of three search features: image search provides the ability to locate documents based upon images contained within the document itself, full text search finds matches from patterns of words, and attribute search enables the identification of matches based on device name, job log ID, IP address and more. To aid in proactive leak detection, administrators can enable Keyword Notifications to send alerts via email when designated phrases are detected in copy, fax, scan,print, and send jobs. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. Installation and Implementation The County desires that the successful Vendor will install the copiers within twenty (20) calendar working days or upon request after award of contract with required training in place during the same period of time. The implementation plan (included in the evaluation criteria) needs to include a detailed methodology on coordinating installation of new equipment while removing the existing equipment with minimal disruption to business continuity. Canon Solutions America, Inc. has provided an overview in Tab 4 Resources, Approach and Methodology Section 17.We will not be responsible for removal or disposal of the current equipment. End-User and Key Operator training The Offeror will provide, at their expense, all training required for the operation of any equipment at any site at any time.All locations have a large number of users;the Offeror may use a"Key Operator" concept and specifically train one or more individuals in depth. If a "Key Operator" or other trained personnel should leave a location, the replacement must also be trained in a timely manner. Additional onsite training will be available without charge when requested by the County. Training [multifunctional copiers only] CSA will provide Key Operator and User training on Canon brand products via eLearning as our standard offer. For Customers that require on-premises Key Operator Training,CSA may an operator training program for the key operators and operations demonstration for users to be scheduled at mutually agreed times shortly after the initial installation and as needed thereafter. Key Operators shall be trained in the removal of simple misfeeds, the addition of supplies and toner, and the cleaning disciplines required of the specific machine. They will also be instructed in the routine necessary to acquire service, phone numbers to call and people to reach. This information shall also be clearly posted on each unit. Training for use of software included with equipment shall be provided shortly after installation, and additional training and support for future enhancements may be required. Product trainers shall be certified by the manufacturer on the equipment and software supplied through the agreement. Training [All other products] CSA will provide Key Operator and User training via eLearning or as mutually agreed upon by the Customer and CSA (which may be at an additional charge). A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. Reporting Requirements The Offeror shall maintain an inventory record that identifies all equipment delivered, removed, and replaced under this contract.The inventory record will be provided to the County on a yearly basis or as requested. The report shall include: (1) make and model,location, serial number and all options of the installed equipment, (2) record of performed maintenance and repair, (3) monthly volume of copies produced,by copier, (4) total billing for all copier services provided during this period, and (5) average monthly usage by copier for the contract period. Vendor shall indicate online reporting capabilities assessable under this agreement. Invoicing Invoicing will occur on a monthly basis. Invoices will be made available online and be downloadable. Invoices will contain all or a mix of the following: • County Identification number • Purchase Order Number • Department Reference • Invoice number • Invoice date • Serial# • Model # • Invoice Due date • Lease Time Period (beginning and ending dates) covered by invoice • Copier location (address,building number, floor number and room number) • Beginning meter number and ending meter number, total copies made during billing period • Monthly copy allowance • Copy overages • Lease costs • Remittance address • Vendor contact information for resolving invoicing issues Vendor will generate individual department invoices and consolidated statements and will collaborate with the County on a unified electronic billing format Copiers appearing on department invoices will be determined by the DuPage Finance department. Invoices will be made available for downloading or can be pushed to end users via email. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. Vendors will be able to receive payment via ACH (Automated Clearing House), Procurement Card (P-Card) and checks. Vendor will structure invoice allowing it to be downloaded to Info Lawson EFP, allowing invoice amounts to be charge to various departments. Canon Solutions America,Inc, acknowledges and agrees. Additionally for Participating Agencies with can generally accomidate most request, generally following the guidelines below: Equipment Billing If you elect to utilize the retail option, equipment billing will be provided by Canon U.S.A.'s wholly owned leasing company, Canon Financial Services, Inc. (CFS). CFS generates and mails monthly invoices with 19-days lead-time. Payments are due on the 1st, 10th, or 20th of the month, depending on the date of contract commencement and contract type. We offer invoices based on individual contracts or all contracts together, detailing them on one invoice. Maintenance Billing We strive to provide billing statements that are rich in information yet easy to understand. We can accommodate most types of billing requests,including but not limited to: summary or detailed billing, mid-month and non-standard billing dates, and custom formatting. Our invoices are prepared in MS Excel, which can easily be imported into SAP and/or PeopleSoft. We will work with you to ensure that the invoice format is compatible with your accounts payable process. All invoice payments are due within 30 days of receipt. CFS can also accommodate maintenance billing if required. Customizations When leasing through CFS you will have online access to extensive information/reporting capabilities. Invoicing information is available via an MS Excel - friendly file creator. This format allows you to manipulate columns online to offer sorted invoicing information: General invoice/address information, itemized charge detail, equipment schedule, and copy/aggregate usage detail. Individual invoice processing is available with the following features: i Print invoice: allows you to view or print one invoice at a time i Sort/Print Invoice: allows you to choose a combination of sort options i Download Invoice: allows you to export file to ASCII or spreadsheet formats i Electronically Pay Invoice: apply online to make a recurring monthly transfer or a one-time transfer electronically For general leasing questions,you may also contact the CFS Contract Portfolio Management group at 1.800.220.0330 or canoncustomer@cfs.canon.com. You can reach them between the hours of 8:30 am and 8:30 pm EST. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. Additional comments The County of DuPage Solicitation #18-020-LG (the "Solicitation"). Respondent, Canon Solutions America,Inc. (CSA") Response Overview. 1. Reference to the Agreement in Customer Purchase Orders "Notwithstanding any provision of this purchase order to the contrary, the use of this purchase order shall be for the Customer's administrative convenience only, and any terms and conditions in this purchase order which conflict with,vary from,or supplement the terms contained in [resulting NIPA Contract] between Canon Solutions America, Inc. and [DuPage County], shall be deemed null and void." 2. Referenced Sections of the Solicitation General Statement: Canon Solutions America has read, understands and agrees to the sections of the Solicitation in their entirety, except as noted in in our response,including the Exceptions to Request for Proposal Language,,and understands that the sections referenced below will be incorporated into the agreement resulting from this Solicitation: Section 1 - Project Information Section 2 - Instructions to Offerors (CSA requires the right of assignment to,or leasing from, Canon Financial Services ("CFS"),a wholly owned subsidiary of CSA's parent,Canon U.S.A., and CSA's affiliate,to handle finance and billing on CSA's behal fl Section 3—General Conditions Section 4—Special Conditions (CSA requires the right of assignment to,or leasing from, Canon Financial Services ("CFS"),a wholly owned subsidiary of CSA's parent,Canon U.S.A.,and CSA's affiliate,to handle finance and billing on CSA's behal fl Section 5—Insurance Requirements (CSA will endeavor to notify The County of DuPage of any changes within thirty(30)days of receiving such notice from CSA's insurers. - Section 6—Scope of Work and Specifications 3. Ancillary Form Agreements From time to time, the attached agreements are used in conjunction with this agreement for administrative purposes and to provide additional contract terms.Additional agreements for Managed A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. Print Services and Enterprise Managed Services are specific to the Customer and will be provided and agreed upon prior the engagement. Please see Exhibit x. Enterprise Solutions and Services (ESS) Exhibit y. Large Format Solutions (LFS) Exhibit z. Production Print Solutions (PPS) 4. Summary of Responsive Terms a. Venue By submitting this response, for The County of DuPage only, CSA has agreed that the venue for all disputes, arising out of the solicitation process, including but not limited to judicial review of any protest decision,will be exclusively in the circuit court for the Eighteenth Judicial Circuit in DuPage, Illinois and that Illinois law will control. For all other Customers purchasing or leasing cooperatively off the agreement, disputes that may result between the Customer and CSA are to be resolved in accord with the law and venue rules of the State of purchase. b. Fiscal Funding Out Clause When Municipalities are allowed by their state or local laws to cancel an equipment lease obligation if the Municipality's legislative body or funding authority elects not to appropriate funding for a new fiscal year the leases and services agreements resulting for the agreement may be terminated due to the lack of fiscal funding, provided the Customer can: 1) Provide proof that funding was requested; 2) Provide proof funding was denied; and 3) agrees that no similar lease or services will be provided by another vendor for a period of one (1) year. c. End of term Options Except in the case of a lease schedule containing a $1.00 purchase option, each schedule shall automatically renew on a month to month basis at the same payment amount and frequency unless Customer, at least sixty (60) days before the end of the scheduled term or any renewal term, either; (i) Exercises the purchase option in accordance with the terms hereof, or; (ii) Sends to CFS written notice that Customer does not want to renew the Schedule and at the end of such term returns the respective Equipment as provided below. CFS may cancel the automatic renewal term by, at least sixty (60) days before the end of any term, sending Customer written notice that CFS does not want the respective Schedule to renew. Unless a Schedule automatically renews or Customer purchases the Equipment as provided in the agreement, Customer shall, at the termination of the respective schedule,return the Equipment in good operating condition as set forth in the Return and Restocking Policy. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. d. Return and Restocking Policy Customer shall at the termination of the respective lease or rental schedule, return the equipment at its sole cost and expense in good operating condition, ordinary wear and tear resulting from proper use excepted, to a location specified by CFS. If, for any reason, Customer shall fail to return any equipment subject to a lease or a rental schedule to CFS,as provided in the agreement,by the last day of the applicable term, Customer shall pay to CFS upon demand, one billing period's payment (as specified in the applicable lease schedule), for each billing period,or portion thereof that such delivery is delayed. If Customer wishes to return supplies, you can call the toll free number located on your Canon equipment to reach a Customer Service Representative who will facilitate the return process. We will pick up over shipped or defective supplies at no cost to Customer. Additionally, when Customer upgrades equipment,we will pick up any leftover toner, at no cost to Customer. We will assess other restocking fees on a case-by-case basis based on factors including,but not limited to,reason,type,and locations. Our supply department pre-approves all billable pickups before we issue a Return Merchandise Authorization (RMA). e. Delivery Commitment All lease and purchase charges quoted are inclusive of delivery and installation of all Canon brand equipment. CSA will deliver all equipment hardware within twenty (20) business days from receipt of appropriately signed and executed order document,barring any circumstances outside of our control, such as national backorder. CSA makes every reasonable attempt to meet Customer's requested delivery dates/times. However, because CSA may be subject, from time to time, to manufacturer production or shipping delays (or both), CSA may allocate distribution among all of our customers. Unfortunately, at times, this limits the delivery of requested quantities. Lead times for some products and services,including third-party software solutions and CSA's Managed Print Services offering, are determined by a mutually approved statement of work and formal project plan developed during the discovery phase of the project. f. Products not offered on the National IPA website (Open Market) CSA intent is to offer the majority of our Canon and alliance products, software and services within the published pricing list. There will always be items that are not listed on the National IPA website. These items will be known as "open market items."These Open Market items can include but are not be limited to;products, software, services subscription services,trade-ins, etc. Open Market items are subject to best available discounting that would be given to governmental customer following our national cooperative discount process. Managed Print Services and Enterprise Managed Services are considered Open Market and are specific to the agency and will be provided and agreed upon prior the engagement. Equipment included in agreements for Managed Print Services and Enterprise Managed Services will be priced as contained in this agreement. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. g. Substitution Models From time to time CSA will provide replacement or substation models prior to the updating of the pricing pages for the agreement. The County of DuPage or participating agency may refer in its purchase orders or other ordering documentation the new model and the corresponding legacy model price. h. Replacement of Canon Branded Equipment CSA warrants the Canon Brand equipment it supplies will be free from defects in material and workmanship for ninety (90) days from the date of delivery. In addition, after such ninety (90) day period, CSA will maintain such equipment in good operating order per manufacturer's specifications provided subject to normal use. Within five (5)years for purchase or the term of the lease,of original installation of any newly installed Canon brand equipment covered by the agreement, CSA will at Customer's written request, replace such equipment with a like unit if Customer meets the following three conditions: (1) The equipment is continuously and exclusively serviced by CSA from and including the date of original installation; (2) Customer fulfills all terms of the agreement; (3) Before requesting a replacement unit,Customer gives CSA the opportunity to cure any service problems which Customer may have with the equipment. In the event that an item of equipment is inoperable for a period in excess of sixteen (16) consecutive business hours, CSA will supply a loaner unit until the machine is restored to good working order. i. Technical On-site Response Time Response time for fleets with Dedicated On-Site Technicians (including The County of DuPage):CSA will commit to a fleet average response of two (2) hours, over four fixed quarterly intervals per year. Response time shall be calculated from the time the Customer call is placed with CSA's dispatch department, until the time the technician arrives at the individual location. Response times are calculated between 8:30am and 5:OOpm, Monday through Friday, excluding CSA's recognized holidays. For the individual location which has multiple machines and active service calls, the technician's arrival shall stop the response time calculation for all open service calls at that location. This program does not include single function devices (printers,facsimile and scanners),imagePRESS, production, and wide format models. j. Response Time for Participating Public Agencies CSA will commit to a fleet average response of four (4) hours, over four fixed quarterly intervals per year. Response time shall be calculated from the time the customer call is placed with CSA's Dispatch department, until the time the Technician arrives at the individual location. Response times are calculated between 8:30am and 5:OOpm, Monday through Friday, excluding CSA's recognized holidays. For the individual location which has multiple machines and active service calls, the Technician's arrival shall stop the response time calculation for all open service calls at that location. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. This program does not include single function devices (printers,facsimile and scanners),imagePRESS, production, and wide format models. k. Training [multifunctional copiers only] CSA will provide Key Operator and User training on Canon brand products via eLearning as our standard offer. For Customers that require on-premises Key Operator Training,CSA may an operator training program for the key operators and operations demonstration for users to be scheduled at mutually agreed times shortly after the initial installation and as needed thereafter. Key Operators shall be trained in the removal of simple misfeeds, the addition of supplies and toner, and the cleaning disciplines required of the specific machine. They will also be instructed in the routine necessary to acquire service, phone numbers to call and people to reach. This information shall also be clearly posted on each unit. Training for use of software included with equipment shall be provided shortly after installation, and additional training and support for future enhancements may be required. Product trainers shall be certified by the manufacturer on the equipment and software supplied through the agreement. 1. Training [All other products] CSA will provide Key Operator and User training via eLearning or as mutually agreed upon by the Customer and CSA (which may be at an additional charge). 4. Exhibit vii. Disadvantaged Business Enterprise When a participating Purchasing Agency wishes to engage a Certified Disadvantaged Business Enterprise to perform functions, services, or support covered within the County of DuPage Agreement and with CSA's approval;a billing and discount arrangement will be agreed upon with the Certified Disadvantaged Business Enterprise. The Participating Purchasing Agency will receive the same level of pricing and services as outlined in the DuPage Agreement. If a Participating Purchasing Agency requires the performance of functions, services or support not covered within the County of DuPage Agreements,the Participating Purchasing Agency and Certified Disadvantaged Business Enterprise will negotiate the requirements, terms, conditions and compensation. 5. Exhibit viii. Sponsorship Fee As part of CSA's commitment to providing excellent support for the County of DuPage and the National IPA agreement,we are requesting the inclusion of the process listed below, so that we can better support certain Participating Purchasing Agencies. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. From time to time Participating Purchasing Agencies will organize a separate buying group under a lead or parent organization (the "Sponsor") for the purposes of consolidating buying agreements, locally, regionally or nationally. These Sponsors will perform, for their buying groups, various functions, services or support. To compensate Sponsors for their functions, services and support, Sponsors may request or require a fee (fixed amount or percentage of sales)in respect of procurements made by Participating Purchasing Agencies in their separate buying groups, and they may desire that the fee be collected and remitted by the vendors, rather than being paid directly by the Participating Purchasing Agencies to the Sponsors. Accordingly, as supplier under County of DuPage Agreement is permitted, if a Sponsor requests or requires a fee in respect of procurements made by Participating Purchasing Agencies, which are members of the Sponsor's separate buying group, to increase the pricing otherwise payable by such Participating Public Agencies under County of DuPage Agreement by the amount of such fee(without itemizing as a separate line item); provided, however, that all such fees shall be remitted by CSA to the Sponsor. A Canon U.S.A. Company Response to Section 6 - Scope of Work and Specifications Canon Solutions America, Inc. County of DuPage Exceptions / Standard Review of Bid Terms and Conditions A Canon U.S.A. Company Cd-HO-H Canon Solutions America, Inc. One Canon Park Melville, NY 11747 CANON SOLUTIONS AMERICA Phone: 800.815.4000 www.csa.canon.com RE: County of DuPage RFP # 18-020-LG Multi-Function Copier Device and Services Solutions Exceptions/Standard Review of Bid Terms and Conditions Bid Section Page Section No. Bid Verbiage Canon Solutions America's Name No. Response to Bid Verbiage Section 3 9 of 39 14) Indemnity The Vendor shall, at all times, to The Vendor shall, at all times, to the General the extent permitted by law, fully extent permitted by law, fully Conditions indemnify, hold harmless, and indemnify, hold harmless, and defend defend the County and its officers, the County and its officers,agents,and agents, and employees from and employees from,and against any and all against any and all claims and claims and demands, actions, causes of demands, actions, causes of action, action, and cost and fees of any and cost and fees of any character character whatsoever made by any whatsoever made by anyone third party one •••hon OeVe —cart whomsoever on account of or in rreeoti grt»g-at►t any way growing out of the of this e -"et-by performance of this contract by +h- Vendor _. d its ,.rzpkyfee&,—or the Vendor and its employees, or Visit y iwt or ontission,negleet because of any act or omission, car-rrIiSeandttet to the extent resulting, neglect or misconduct of the lromn the willful misconduct or j Vendor, its employees and agents negligent performance of services or its subcontractors including, but pursuant to this Agreement by of the not limited to, any claims that may Vendor,its employees and agents or its be made by the employees subcontractors (collectively "Claims') themselves for injuries to their including, but not limited to, any person or property or otherwise, claims that may be made by the and any claims that may be made employees themselves for injuries to by the employees themselves or by their person or property or otherwise, the Illinois Department of Labor and any claims that may be made by for the Vendor's violation of the the employees themselves or by the Illinois Prevailing Wage Act (820 Illinois Department of Labor fox the ILCS 130/1 et seq.). Vendor's violation of the Illinois Prevailing Wage Act (820 ILCS 130/f Such indemnity shall not be limited et seq.), provided the County shall give by reason of the enumeration of Vendor prompt written notice of the any insurance coverage or bond Claim, allow Vendor sole control over herein provided. the defense and settlement thereof, and provide Vendor with such Nothing contained herein shall be :assistance, at Vcndoes exprnsr, as construed as prohibiting the Vendor shall reasonably request. County, its officers, agents, or its employees, from defending Such indemnity shall not be limited by through the selection and use of reason of the enumeration of any their own agents, attorneys and insurance coverage or bond herein r experts, any claims, actions, or provided. suits brought against them. The Vendor shall likewise be liable for Unless Vendor fails to provide a timely 1 Bid Section Page Canon Solutions America's Name No. Section No. Bid Verbiage Response to Bid Verbiage the cost, fees and expenses and diligent defense,-14ething incurred in the County's or the eenttiiied herei _�_ ,, �_ _._ .-_.. _a Vendor's defense of any such priting the County, its officers, claims,actions,or suits. agents, or its employees, may defend such Claim frofn defettdiffg through The Vendor shall be responsible the selection and use of their own for any damages incurred as a agents, attorneys and experts.,an result of its errors, omissions or el:rin ; etiHrirr�wtrtt}13t��c:gntesw� negligent acts and for any losses or then . In such instance, Tthe Vendor costs to repair or remedy shall likewise be liable for the cost, fees construction as a result of its and expenses incurred in the County's errors,omissions or negligent acts. or the Vendor's defense of any such claims, actions,or suits. The Vendor shall be responsible for any property damages incurred as a result of its errors, omissions or negligent acts and for any losses or costs to repair or remedy construction as a result of its errors, omissions or negligent acts. The County does not waive its defenses or immunities under the Local Government and Governmental Employees Tort Immunity Act, 745 ILLS 10/1 et seq. by reason of indemnification or insurance. Section 3 — 10 of 21) Patents Vendor undertakes and agrees to Vendor (Canon Solutions America) General 39 defend at Vendor's own expense, shall indemnify, defend and hold the Conditions all suits, actions, or proceedings in County (Customer) harmless for any which the County of DuPage, its loss, expense and liability incurred by Officers, agents or employees are Customer from any third party claims made defendants for actual or that Customer's use or possession of alleged infringement of any U.S. or Canon or Oce branded equipment foreign letters patent resulting (collectively "Products") infringes or from the use or sale of the items violates the U.S. patent, copyright or purchased hereunder. Vendor shall trade secret rights of that third party inform the County of DuPage (collectively, "IP Claims"). This whenever infringement will result indemnity shall not apply to (a) from Vendor's adherence to modifications made to the Products specifications supplied by the without Canon Solutions America's County of DuPage or by an written consent, (b) any use of the authorized County representative. Products in connection or Vendor further agrees to pay and combination with hardware or discharge any and all judgments or software for which the Products were decrees, which may be rendered in not designed, (c) any throughput any such suit, action or processed in connection with the proceedings against the County of Products, or (d) equipment made DuPage, its Officers, agents or pursuant to specifications furiushed by employees therein. Customer, in all of which instances Customer shall indemnify and hold harmless Canon Solutions America. Canon Solutions America's 2 i Bid Section Page Section No. Bid Verbiage Canon Solutions America's Name No. Response to Bid Verbiage indemnification obligation hereunder is subject to Customer providing Canon Solutions America prompt written notice of the IP Claim, allowing Canon Solutions America sole control of the defense and settlement thereof, and providing assistance therewith, at Canon Solutions America's expense, as Canon Solutions Ainerica reasonably requests. Canon Solutions America's obligation under this Section is conditioned on Customer's agreement that if such Products, or the use thereof, becomes, or in Canon Solutions America's opinion is likely to become, the subject of such an IP Claim, Customer shall permit Canon Solutions America, at Canon Solutions America's option and expense, either to procure the right for Customer to continue using the Products or to replace or modify the Products so that they become non- infringing, and if neither of the foregoing alternatives is available on terms which are reasonable in Canon Solutions America's judgment, Customer shall return the Products upon request by Canon Solutions America and shall have no further payment obligation except for payment obligations incurred prior to the date of return. For purchased Products, Canon Solutions America shall refund the applicable Products purchase price paid by Customer, less depreciation deducted on a five year straight-line basis. THE FOREGOING STATES THE ENTIRE OBLIGATION AND LIABILITY OF CANON SOLUTIONS AMF:RICA WITH RESPECT TO INFRINGEML'NT OF ANY PATENT, COPYRIGHTS, TRADE SECRET AND ALL OTHER INTELLECTUAL. PROPERTY RIGHTS OF ANY THIRD PARTY AND IS IN IS IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT THERE,TO. Section 3 — 10 of 22) Payments Original invoices must be Canon Solutions America agrees to General 39 presented for payment in this provision provided delay in Conditions accordance with instructions invoicing is not caused by customer. 3 Bid Section Page Section No. Bid Verbiage Canon Solutions America's Name No. Response to Bid Verbiage contained on the Purchase Order including reference to Purchase Order number and submitted to the correct address for processing. The County shall pay all invoices pursuant to 50 ILCS 505, "Local Government Prompt Payment Act". Invoices containing charges for work subject to the Illinois Prevailing Wage Act (820 ILCS 130/) are required to be accompanied by the applicable Certified 'Transcript of Payroll form(s) for acceptance. Payment will not be made on invoices submitted later than six-months (180 days) after delivery of goods and any statute of limitations to the contrary is hereby waived. Section 3 — 11 of 26) If the County terminates this The County or a Customer, as General 39 Termination, Contract because of the Vendor's applicable, will allow a 30 day period Conditions Cancellation breach or default, the County shall following Vendor's (Canon Solutions and Damages have the right to purchase items or America's) receipt of written notice services elsewhere and to charge detailing its default under the the Vendor with any additional Agreement, to reasonably cure such cost incurred, including but not default. All terminations by the County limited to the cost of cover, or Customer for breach shall require a incidental and consequential material default by Canon Solutions damages and the cost of re- America as reasonably determined by soliciting. The County may offset County or Customer, and shall apply these additional costs against any only to the County or such Customer. sums otherwise due to the Vendor CANON SOLUTIONS AMERICA under this solicitation or any SHALL NOT BE LIABLE FOR unrelated contract. INJURY OR DAMAGE EXCEPT TO TIIE EXTENT CAUSED BY If the County of DuPage fails to I"TS NEGLIGENCE OR WILLFUL appropriate funds to enable MISCONDUCT. CANON continued payment of multi-year SOLUTIONS AMERICA SHALL Contracts the County may cancel, NOT Bk LIABLE FOR without termination charges EXPENDITURES FOR provided Vendor received at least SUBSTITUTE EQUIPMLNT OR thirty (30) days prior written notice SERVICES, LOSS OF REVENUE of termination. OR PROFIT, LOSS, CORRUP"I'ION OR RELEASE OF DATA,FAILURE TO REALIZE SAVINGS OR OTHER BENEFI'I'S, STORAGE CHARGES OR INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR IN CONNECTION WITH THIS AGREEMENT REGARDLESS OF THE. LEGAL, THEORY ON 4 Bid Section Page Section No. Bid Verbiage Canon Solutions America's Name No. Response to Bid Verbiage WI-IICI-I THE CI..AIM IS BASED AND EVEN IF CANON SOLUTIONS AMERICA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. if the County termintiteg l-iiet beeFttYq. � J + i t Ee purelift.ge . ��c=z *nd to ehfa-g f-h r ft"E On flj Cost__i- - R z S Fui ft'-"-��c-�r"'"i�—rtrit3yt"f'F1C`lTFl14�"LlRt7�1k�'':1 a of reseheitdig. The .f3H "ort*1 to the Cfie._do under E64 salitSif*He --er any untelfifed 4E&C+ If the County of DuPage fails to appropriate funds to enable continued Payment of multi-year Contracts the County may cancel, without termination charges provided Vendor received at least thirty (30) days prior written notice of termination,pro.1ded (i) the County requested funding and it was denied, and written proof of same is provided; and (ii) no similar services or products will be provided by another vendor fora period of 1 year. Section 3 — 11 of 27) Transfer 'Fhe terms and conditions of this The terms and conditions of this General 39 Of Ownership contract shall be binding upon and contract shall be binding upon and Conditions or Assignment shall ensure to the benefit of the shall ensure to the benefit of the parties hereto and their respective parties hereto and their respective successors and assigns. Prior to any successors and assigns. Prior to any sales or assignment, the County of sales or assignment, the County of DuPage must be notified and DuPage must be notified And Rpproy approve same in writing. ng Should require County consent to assignment not be unreasonably withheld, conditioned or delayed. Canon Solutions America requests this not apply to its subcontracting to trucking companies, or authorized Canon Dealers in areas where Canon Solutions America cannot provide direct support. Canon Solutions America will remain liable for such subcontractors. 5 Bid Section Page Section No. Bid Verbiage Canon Solutions America's Name No. Response to Bid Verbiage Section 3 — 11 of 29) Warranty Complete warranty information Limited Warranty. All equipment Qcneral 39 detailing period and coverage must supplied by Canon Solutions America Conditions be submitted. Vendor shall fully comes with the original manufacturer's warrant at a minimum all items warranty. In the case of Canon or Oce furnished from this solicitation branded equipment, the against defects in materials and manufacturer's warranty is provided by workmanship for a minimum Canon U.S.A. for the period specified period of ninety (90) days from on the Equipment Schedule/Cover date the equipment is accepted by Sheet period of ninety (90) days (or the Customer. Acceptance is longer as specified) Canon Solutions defined as when the product is America, as an authorized Canon USA installed, in good working order, Dealer, provides all warranty service made operational in accordance covered by the Canon Oce with standard specifications, and manufacturer warranties. Application on-site training is completed. A software supplied by Canon Solutions signed and dated certificate of America comes with the original acceptance may be provided to the developer's warranty, if any. All other vendor by the customer. The equipment comes with the original 90day warranty shall be on-site, equipment manufacturer's warranty, if parts and labor, next business day any. support and included in the product purchase price. The Disclaimer of Warranty. CANON warranty shall cover material, SOLUTIONS ykNJERICtk labor, and transportation charges, EXPRESSLY DISCLAIMS ALL if any. Warranty for software WARRANTIES EXPRESS OR includes any upgrades thereto IMPLIED INCLUDING IMPLIED during the warranty period. WARRANTIES OF Warranties of less than ninety (90) MERCHANTABILITY AND days will not be accepted or FITNESS FOR A PARTICULAR considered and may render a PURPOSE RELATING TO THE Respondent non-responsive. All USE OR PERFORIvLANCE OF T IE products must operate in EQUIPMENT AND SOFTWARE accordance with the OR ANY METER READ manufacturer's standard COLLECTION METHOD specifications and documentation. PROVIDED BY CANON Should any defects in SOLUTIONS AMERICA. workmanship or materials, appear during the warranty period, the Vendor shall repair or replace such items immediately upon receipt of notice from the Customer at no additional expense. Section 4 — 12 of 3) End Of Upon the end of the lease, vendor Customer acknowledges that the hard Special 39 Lease shall de-install, remove equipment, drive(s) on the Equipment including Conditions erase all hard drives and memory, attached devices, may retain images, shred hard drives and provide content or other data during normal Certificates of Destruction. operation of the Equipment ("Data"), 4) and that Canon Solutions America is not storing Data on its behalf and that Replacement Upon replacement of copier, due exposure or access to the Data by Copiers to repeated and extended Canon Solutions America, if any, is downtime, or the need to upgrade purely incidental to the services or downgrade equipment, vendor Lerformed by Canon Solutions 6 Bid Section Page Section No Bid Verbiage Canon Solutions America's . Name No. Response to Bid Verbiage shall erase all hard drives and America. Neither Canon Solutions memory, shred hard drives and America nor any of their affiliates has provide Certificate of Destruction. an obligation to erase or overwrite Data upon the return of the Equipment to Canon Solutions America or any leasing company. Customer is solely responsible for: (i) Customer compliance with applicable law and legal requirements pertaining to data privacy, storage, security, retention and protection; and (ii) all decisions related to erasing or overwriting Data. Without Lniting the foregoing, Customer should, (a) enable the Hard Disk Drive (HDD) data erase functionality that is a standard feature on certain Equipment and/or (b) prior to return or other disposition of the Equipment, utilize the HDD (or comparable) formatting function (which may be referred to as "Initialized All Data/Settings" function) if found on the Equipment to perform a one pass overwrite of Data or, if Customer has higher security requirements, Customer may 1 purchase from Canon Solutions America at current rates an appropriate option for the Equipment, which may include (x) an HDD Data Encryption Kit option which disguises information before it is written to the hard drive using encryption algorithms, (,) a HDD Data Erase Kit that can perform up to a 3-pass overwrite of Data (for Equipment not containing data erase functionality as a standard feature), or (z) a replacement hard drive (in which case Customer should properly destroy the replaced hard drive). The terms of this Section shall solely govern as to Data, notwithstanding that any provisions of this Agreement or any separate confidentiality or data security or other agreement now or hereafter entered into between Customer and Canon Solutions America could be construed to apply to Data. Section 4 — 12 of 7) Extended Include additional information, if If you are not satisfied with the Special 39 Warranty available,in offeror's proposal. performance of your Canon or Oce Conditions Options brand product, upon your written request, Canon Solutions America in ` its sole discretion will repair or replace 7 Bid Section Page Canon Solutions Arnerica's Name No. Section No. Bid Verbiage Response to Bid Verbiage the product with a like unit with equivalent capabilities. Prior to replacement Canon Solutions America shall have the opportunity to return the product to good working order in accordance with the terms of this agreement. This policy shall apply for 3 years from the date of installation or for the initial term of any Canon Financial Services,Inc.Lease,if longer, provided you are not in default of this Agreement and such maintenance services have not been canceled or terminated. Section 4 -- 13 of 17) Quantities The County of DuPage reserves Canon Solutions America will lock in Special 39 the right to increase or decrease our net price for the term of the Conditions the quantities shown herein at any contract. Additions will be based time during the life of the contract on remaining term of contract and to correspond to the actual needs Canon Solutions America will provide of the County of DuPage, a lease rate factor to be utilized to calculate the payment for that remaining term. If customer wishing to cancel any existing equipment or accessories, Customer shall be responsible for any remaining payments and the return of the cancelled items. Section 5 15 of 1 st paragraph Such coverage shall be placed with Such coverage shall be placed with a Insurance 39 a responsible company acceptable ee¢:Irtrn-%We company acceptable to the to the County licensed to do County licensed to do business in the 2"d sentence business in the State of Illinois,and State of Illinois, and with a minimum with a minimum insurance rating insurance rating of A-: of A: Section 5 - 15 of Typo of 1 through 8 The policy limits may be achieved Insurance 39 Insurance / through a combination of Primary and Minimum Umbrella / Excess. The requirements Acceptable for endorsements shall be met with Limits of production of blanket endorsements Liability Section 5 - 15 of 3. General Aggregate-Per project General Aggregate-Per project policy Insurance 39 Commercial General Liability B 1) Section 5 - 15 of 7. Umbrella Type Of Insurance: Retention for Type- f lii4urft ee: "_`=-_..~ F" Insurance 39 Excess Liability Self-Insured Hazards (each Sell imiuredlaviteds (eae) (over primary) occurrence) Minimum Acceptable Limits of N inim ix---Accel".Ne b4trAtgof Liabili : $1,000,000.00 �(lr�rti�,�,4WJ 8 Bid Section Page Canon Solutions America's Name No. Section No. Bid Verbiage Response to Bid Verbiage Section 5 - 15 of 8. Business Garage Liability combines ), Insurance 39 Auto Liability standard GL & Auto Liability) Garage Keepers Liability (is for iiele) dams a to our vehicle Section 5 - 16 of The insurance carrier of the The insurance carrier of the insured is Insurance 39 insured is required to notify the required to notify the County of County of DuPage of termination DuPage of teen cancellation for of any or all of these coverages, any reason other than non-payment of prior to the completion of any premium of any or all of these contract, at least 30 days prior to coverages, prior to the completion of expiration. any contract, at least 30 days prior to expiration. Section 5 16 of Changes In The vendor shall notify the County The vendor shall notify the County of Insurance 39 Insurance of changes in insurance coverage in changes in insurance coverage that Coverage writing within 30 days. would prohibit Vendor from maintaining the requirements set forth within writing within 30 days. Section 6 — 22 of Consolidation The Offeror may elect to Canon Solutions America will allow Scope of 39 of Models consolidate copier models at any the County to Upgrade or Work and level for its own convenience or Downgrade 5% of the cumulative Specifications volume discounts, etc. For installed population of machines example; if a copier geared to over the term of the contract. This Segment 2 requires different provision excludes imageRUNNER supplies than a Segment 3 copier the offeror may choose to provide machines with rated speeds of 110 one model for both categories pages per minute or greater, or y Copier Right provided the copier meets all of imagePRESS products. 23 of Sizing the requirements of the higher 39 category model. The County may request pricing from the awarded Contractor that would include equipment and service for all networked print devices, such as laser printers, at the time of the original contract or annually through the term of the contract. Annually, the County may review with the awarded Contractor opportunities to optimize equipment and possibly move or swap equipment to load balance equipment usage. The copier needs of the County may change over the 4-year lease period. The County would like to have flexibility to return up to 5% of the fleet during the lease period without incurring return charges or lease buvouts. Section 6 — 22 of Replacement TEne Vendor shall provide Notwithstanding any provision of this Scope of 39 Equipment replacement copiers at no Contract and specifically for units not Work and additional cost to the County if any placed at the County, Canon Solutions 9 Bid Section Page Section No. Bid Verbiage Canon Solutions America's Name No. Response to Bid Verbiage Specifications copier must be removed from its America warrants the Canon Brand installation location for repairs. equipment it supplies will be free from The Vendor shall permanently defects in material and workmanship replace any copy copier, which is for ninety (90) days from the date of mutually deemed ineffective or delivery. In addition, after such ninety faulty. (90) day period, Canon Solutions America will maintain such equipment in good operating order per manufacturer's speciFications provided subject to normal use. Within five (5) years for purchase or the term of the lease, of original installation of any newly installed Canon brand equipment covered by this Contract, Canon Solutions America will at Customer's written request, replace such equipment with a like unit if Customer meets the following three conditions: 1) The equipment is continuously and exclusively serviced by Canon Solutions America from and including the date of original installation; 2) Customer fulfills all terms of this Contract; 3) Before requesting a replacement unit, Customer gives Canon Solutions America the opportunity to cure any service problems which Customer may have with the equipment. In the event that an item of equipment is inoperable for a period in excess of sixteen (16) consecutive business hours, Canon Solutions America will supply a loaner unit until the machine is restored to good working order. Section 6 — 23 of Parts, Staples, Vendor provided supplies shall be Canon Solutions America will Scope of 39 Toner, delivered in sufficient quantities to commit to a fleet average uptime of Work and Distribution, operate all equipment for a 95% over the 4 fixed quarterly Specifications and Supplies minimum of thirty (30) days. The intervals per year, for devices 1" bullet point Vendor shall stock parts on withtn Canon Solutions America's County premises to assure 98% equipment "up-time". The County Servicing "Territory. (Excludes may assess cash penalties against devices with rated speeds of the Vendor for failure to meet 105ppm or greater) promised"up-time" commitments. Canon Solutions _America will commit to a fleet average uptime of 80% on all production equipment over the 4 fixed quarterly intervals 10 Bid Section Page Canon Solutions America's o. Name N Section No. Bid Verbiage Response to Bid Verbiage per year on production level equipment within Canon Solutions America's Servicing Territory. Downtime is calculated from the time a service call is placed with our Dispatch department until the time the Technician completes the repair. An uptime criterion is calculated between 8:30am and 5:00pm, Monday through Friday, excluding Canon Solutions America holidays, and exceptions outlined below. Uptime requirements will not include preventative maintenance service calls, calls which could have been prevented by key operator functions oudined in unit's operation manual, calls created by user mishandling, units which are running outside the manufacturer's optimum performance volume, or units which need to be over-hauled as a } result of reaching useful life, in the opinion of our Service department. The - p-R+ses catth--penm"ee ngainst the .. rtrri:+c�`' ►--Eirrte�rffrrFt►iti�x�:�: Section 6 — 23 of Copier During the course of this contract, After initial installation, Canon Scope of 39 Relocation it may be necessary for various Solutions America agrees to allow any Work and reasons to relocate installed hIFD copier between 20 ppm and 105 Specifications copiers. After initial installation, ppm to be relocated two (2) times per any copier may be relocated two contract period at no additional charge (2) times per contract period at no and with an aggregate fleet relocation additional charge. Copier total not to exceed the number of units relocation will be done by the installed per member under this Vendor unless the Vendor contract. determines the relocation would not require trained personnel. Section 6 — 23 of Uptirne and In a work stoppage situation wither tw* «m y; Scope of 39 Penalty the unit must be prepared within Work and two working days of a penalty of rl ' r 1 ��� �f a pv:::.��:� --r,f Specifications 1/30 of the monthly lease base will essec be assessed for each day it is loAner inoperable or a loaner not not provided. provided. Canon Solutions America's experience ` has shown that the benchmark for a loaner to be issued has been 16 11 Bid Section Page Section No. Bid Verbiage Canon Solutions America's Name No. Response to Bid Verbiage consecutive business hours. The reason for this time frame is that in the majority of cases we have been able to remedy the problem with the inoperable machine. In the event that an item of equipment is inoperable for a period in excess of sixteen (16) consecutive business hours, Canon Solutions America will deliver a loaner unit, upon customer's written request, until the item is restored to good working order. The loaner remedy excludes machines with rated speeds of 110 pages per minute or greater, ima,_PRESS and CLC color machines. Section 6 — 24 of Dedicated The successful Offeror shall Response time for Fleets with Scope of 39 On-Site provide the County a dedicated, on Dedicated On-Site Technicians Work and Service site, frill-time (Monday through (including The County): Canon Specifications 'Technician Friday, 8:00 a.m. to 4:30 p.m.) Solutions America will commit to a service technician or technicians as fleet average response of two (2) may be required at peak activity hours, over four fixed quarterly periods, trained, and qualified by intervals per year. Response time shall the equipment manufacturer on be calculated from the time the the equipment installed. Customer call is placed with Canon Solutions America's dispatch The County shall provide the department, until the time the service technician internet and technician arrives at the individual County e-mail access, in addition location. Response times are calculated to adequate work and storage between 8:30am and 5:00pm, Monday space. Response times for copiers through Friday, excluding Canon located on the County complex are Solutions America's recognized expected to be within two business holidays. For the individual location hours of request. If it appears that which has multiple machines and response cannot be met within two active service calls, the technician's business hours, additional arrival shall stop the response time technicians should be sent to the calculation for all open service calls at County. Due to security factors, that location. secured locations and other factors the County reserves the right to The request for a Technician should be request that the vendor not dependent on the size of the Fleet "rotate" several service technicians in and out of the County should the onsite technician become unavailable. If the dedicated technician is not busy with County service requests, the awarded Vendor may schedule additional calls for the technician in the immediate area of the County complex. Once a County service request is made, the technician must then respond within the L- previously defined timeframe. If 12 Bid Section Page Section No. Bid Verbiage Canon Solutions America's Name No. Response to Bid Verbiage the County service request is made after hours, the service technician would need to respond to the County at 8:00 A.M. the next morning. At County's discretion, the service technician may be requested to take manual meter reads. Section 6 — 25 of End User and The Offeror will provide, at their Canon Solutions America will provide Scope of 39 Key Operator expense, all training required for Key Operator and Casual User; Canon Work and training the operation of any equipment at Product Training via eLearning as our Specifications any site at any time. All locations standard offer. For National IPA have a large number of users; the Participants that require on-premises Offeror may use a "Key Operator" Key Operator Training, Canon concept and specifically train one Solutions America will continue to or more individuals in depth. If a provide, at no additional cost, an "Key Operator" or other trained operator training program for the key personnel should leave a location, operators and operations the replacement must also be demonstration for the casual users to trained in a timely manner. be scheduled at mutually agreed times shortly after the initial installation and Additional onsite training will be as needed thereafter. Key Operators available without charge when shall be trained in the removal of requested by the County. supple inisfeeds, the addition of supplies and toner, and the cleaning disciplines required of the specific machine. They must also be instructed in the routine necessary to acquire service, phone numbers to call and people to reach. This information must also be clearly posted on each unit. Training for use of software provided with equipment shall be provided shortly after installation, and additional training and support for future enhancements will be required. Product trainers must be certified by the manufacturer on the equipment and software supplied through this Contract. Response Canon Solutions America will Time commit to a fleet average response of 4 hours, over 4 fixed quarterly intervals per year, for devices within Canon Solutions America's Servicing Territory. Response time shall be calculated from the time the customer call is placed with our Dispatch department, until the time the 13 Bid Section Page Section Na Canon Solutions America's Name No. . Bid Verbiage Response to Bid Verbiage _ — — Technician arrives at the individual location. Response titnes are calculated between 8:30ana and 5:00pm, Monday through Friday, excluding Canon Solutions America holidays. For the individual location which has multiple machines and active service calls, the Technician's arrival shall stop the response time calculation for all open service calls at that location. Canon Solutions America,Inc. By Peter Kowalczuk, President 14 National IPA Exceptions / Standard Review of Bid Terms and Conditions Canon Solutions America, Inc. National IPA Exceptions / Standard Review of Bid Terms and Conditions A Canon U.S.A. Company cal"011 Canon Solutions America, Inc. One Canon Park Melville, NY 11747 CANON SOLUTIONS AMERICA Phone: 800.815.4000 www.csa.canon.com RE; National IPA RFP # 18-020-LG Multi-Function Copier Device and Services Solutions Exceptions/Standard Review of Bid Terms and Conditions Bid Section Page Section No. Bid Verbiage Canon Solutions America's Name No. Response to Bid Verbiage PPA Attachment#E 2 of 1.1 This Exhibit A defines the Participating Agency to meet 26 Requirement expectations for qualifying Contractor's reasonable Exhibit A Suppliers based on National IPA's creditworthiness standards requirements to market the resulting 1.0 Scope of Master Agreement nationally to National Cooperative Public Agencies. Each section in Contract this Exhibit A refers to the capabilities, requirements, obligations, and prohibitions of competing Suppliers on a national level in order to serve Participating Public Agencies through National IPA. These requirements are incorporated into and are considered an integral part of this RF'P_National IPA reserves the right to determine whether or not to make the Master Agreement awarded by the Principal Procurement Agency available to Participating Public Agencies PPA Attachment#E 2 of 1.2 Marketing, Suppliers are required to pay an Canon Solutions America will 26 Sales and administrative fee of 3% of the agree to an Administrative fee of Exhibit A Administration greater of the Contract Sales under 2%. The Administrative fee Support the Master Agreement and 1.0 Scope of Guaranteed Contract Sales under applies to equipment purchase Price only as presented on National Cooperative this Request for Proposal. Supplier Contract will be required to execute the Attachment E. National IPA Administration A eement refer to Exhibit 13). PPA Attachment#E 4 of 2..1 Corporate Supplier coconuts that (1) the While Contractor will utilize 26 Commitment Master Agreement has received all National IPA as its primary go to Exhibit A necessary corporate authorizations market strategy, in no event shall and support of the Supplier's Contractor be liable for any fees to 2.0 executive management, (2) the National IPA in the event that RF..PRFaSENTATIONS Master Agreement is Supplier's AND COVENANTS primary "go to market" strategy for Contractor bids is awarded a Public Agencies, (3) the Master contract with any entity not Agreement will be promoted to all utilizing National IPA Pricing or Public Agencies, includin any 1 Bid Section Page Section No. Bid Verbiage Canon Solutions America's Name No. Response to Bid Verbiage existing customers, and Supplier the Master Agreement, nor shall will transition existing customers, such bid or award constitute a upon their request, to the Master breach of this Agreement. "Go To Agreement, and (4) that the Market Strategy"is limited to local Supplier has read and agrees to the terms and conditions of the governmental agencies and any Administration Agreement with extension of this strategy requires National IPA and will execute such further discussion. agreement concurrent with and as a condition of its execution of the Master Agreement with the Principal Procurement Agency. Supplier will identify an executive corporate sponsor and a separate national account manager within the RFP response that will be responsible for the overall management of the Master Agreement. PPA Attachment#E 5 of 2.2 Pricing Supplier commits the not-to-exceed Canon Solutions America is 26 Commitment pricing provided under the blaster unable to make this representation Exhibit A Agreement pricing is its lowest due to the specific requirements 2.0 available (net to buyer) to Public that exist in this proposal. We REPRESENTATIONS Agencies nationwide and further welcome further discussion to ANTS COVENANTS cornmits that if a Participatung Public clarify any concerns and/or issues. Agency is eligible for lower pricing through a national, state,regional or local or cooperative contract, that the Supplier will match such lower pricing to that Participating Public Agency under the Master Agreement. PPA Attachment#E 7 of 3.3 Marketing Acknowledge that your company Canon Solutions ,America would 26 and Sales agrees to provide its require reasonable limitations to Exhibit A conhp any/corporate logo(s) to be placed on Contractor logo 3(D.) National IPA and agrees to provide usage 3.0 Supplier permission for reproduction of Qualifications such logo in marketing communications and promotions. Acknowledge that use of National IPA logo will require permission for reproduction, as well. PPA Attachment#E 7 of 3.3 Marketing Explain in detail how the sales VM hile Contractor will utilize 26 and Sales I. teams will work with the National National IPA as its primary go to Exhibit A IPA team to implement, grow and market strategy, in no event shall service the national program. Contractor be liable for any fees to 3.0 Supplier J. Qualifications Explain in detail how your National IPA in the event that organization will manage the overall Contractor bids or is awarded a ] national program throughout the contract with any entity not term of the Master Agreement, utilizing National IPA pricing or 2 Bid Section Page Section No. Bid Verbiage Canon Solutions America's Name No. Response to Bid Verbiage including ongoing cooWitiation of the Master Agreement, nor shall K. marketing and sales efforts, timely such bid or award constitute a new Participating Public Agency breach of this Agreement. account setup,etc. State the amount of your M. company's Public Agency sales for the previous fiscal year. Provide a list of your top 10 Public Agency customers, the total purchases for each for the previous fiscal year along with a key contact for each. Provide the Contract Sales (as defined in Section 10 of the National Intergovernmental Purchasing Alliance Company Administration Agreement) that your company will guarantee each year under the Master Agreement for the initial three years of the Master Agreement ("Guaranteed Contract Sales"), PPA Attachment#E 10 of 7 WITIIOUT LIWTING THE WrFHOUT LIMITING THE 26 GENERALITY OF THE GENERAIX Y OF THE Exhibit B FOREGOING, NATIONAL IPA FOREGOING, NAITONAI. EXPRESSLY DISCLAIMS ALL IPA EXPRESSLY DISCLAIMS Terms and Conditions EXPRESS OR IMPLIED ALL EXPRESS OR IMPLIED REPRESENTATIONS AND REPRESENTATIONS AND WARRANTIES REGARDING WARRAN"1TFS REGARDING NATION)U, IPA'S NATIONAL IPA'S PERFORMANCE AS A PERFORMANCE AS A CONTRACT' ADMINISTRATOR CONTRACT OF TIIE MASTER ADMINIS`IRXrOR OF THE AGREEMENT. NATIONAL IPA MASTER AGREEMENT. SHALL NOT BE LIABLE IN NAT10NA —II)A NEITHER ANY WAY FOR ANY SPECIAL, P:tRTY SI-IAL.L l+l -VT BE INCIDENTAL, INDIRECT, LIABLE IN ANY WAY FOR CONSEQUENTIAL, ANY SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR INDIRECT, RELIANCE DAMAGES, EVEN CONSEQUENTIAL, IF NATIONAL IPA IS ADVISED EXEMPLARY, PUNITIVE, OR OF THE POSSIBILITY OF RELIANCE DAMAGES, EVEN SUCH DAMAGES. IF aE-ATIONA}--I. A SUCH PARTY IS ADVISED OF THE POSSIBILPIY OF SUCH DAMAGES. 1 3 Bid Section Page Canon Solutions America's Name No. Section No. Bid Verbiage Response to Bid Verbiage PPA Attachment#E 11 of 12 An "Administrative Fee" shall be Canon Solutions America will 26 defined and due to National IPA agree to an Administrative fee of :•.xhibit B from Supplier in the amount of 2% The Administrative fee percent (%) ("Administrative Fee applies to equipment purchase Administrative Fee, Percentage") multiplied by the total Reporting&Payment purchase amount paid to Supplier Price only as presented on less refunds, credits on returns, Attachment E. rebates and discounts, for the sale of products and/or services to Principal Procurement Agency and Participating Public Agencies pursuant to the Master Agreement (as amended from time to time and including any renewal thereoO ("Contract Sales"). From time to time the parties may mutually agree in writing to a lower Admitnistrative Fee Percentage for a specifically identified Participating Public A en s Contract Sales. PPA Attachment#E 12 of 15 Supplier shall maintain an Supplier shall maintain an 26 accounting of all purchases made by accounting of all purchases made Exhibit B Participating Public Agencies under by Participating Public Agencies the Master Agreement. National under the Master Agreement, Administrative Fee, IPA, or its designee, in National Reporting&Payment IPA's sole discretion, reserves the National IPA or its designee, in right to compare Participating National IPA's sole discretion, Public Agency records with reserves the right to compare Contract Sales Reports submitted Participating Public Agency by Supplier for a period of four (4) records with Contract Sales years from the date National IPA Reports submitted by Supplier for receives such report. In addition a period of four (4) years from theNational IPA may engage a third i es such party to conduct an independent date National IPA receiv audit of Supplier's monthly reports. report. In addition, National IPA In the event of such an audit, may engage a third party to Supplier shall provide all materials conduct an independent audit of reasonably requested relating to Supplier's monthly reports. In the such audit by National IPA at the event of such an audit, Supplier location designated by National IPA. In the event an underreporting shall provide all materials o reasonably .requested relating to f Contract Sales and a resulting underpayment of Administrative such audit by National IPA at the Fees is revealed, National IPi-k will location designated by National notify the Supplier in writing. IPA. In the event an Supplier will have thirty (30) days underreporting of Contract Sales from the date of such notice to resolve the discrepancy to National and a resulting underpayment of TPr�'s reasonable satisfaction Administrative Fees is revealed, including payment of any National IPA will notify the Administrative Fees due and owing, Supplier in writing. Supplier will together with interest thereon in have thirty (30) days from the date accordance with Section 13, and I of such notice to resolve the 4 Bid Section Page Canon Solutions America's Name No. Section No. Bid Verbiage Response to Bid Verbiage reimbursement of National IPA's discrepancy to National IPA's costs and expenses related to such reasonable satisfaction, including audit payment of any Administrative Fees due and owing, together with interest thereon in accordance with Section 13, and reimbursement of National IPA's costs and expenses related to such audit to the extent dial the audit reveals an underpayment by 5% in the period audited. PPA Attachment#E 13 of #18 "l"!us Agreement and National IPA's Should require Contractor consent 26 rights and obligations hereunder to assignment not be unreasonably Exhibit B may be assigned at National IPA's i withheld. sole discretion to an affiliate of General Provisions National IPA, any purchaser of any or all or substantially all of the assets of National IPA, or the successor entity as a result of a merger, reorganization, consolidation,conversion or change of control,whether by operation of law or otherwise. Supplier may not assign its obligations hereunder without the prior written consent of National IPA. Canon Solutions Amctica, Inc. Peter Kowalczuk,President IW} u it y 5 Corporate Profile Canon Solutions America, Inc. Corporate Profile Canon Solutions America, Inc. is a Canon U.S.A., Inc. Company providing integrated systems technology that comprises one of the strongest solutions portfolios in the document management industry. Our unique and successful heritage is built upon an ability to offer benchmark levels of service and support. Canon Solutions America, Inc. is a wholly-owned sales subsidiary of Canon U.S.A. Inc. operating within the United States and part of the region called Canon Americas.With over 150 offices in most major metropolitan areas throughout the U.S., Canon Solutions America, Inc. continues to grow, providing sales, service and support of Canon's document management technology. Canon Solutions America, Inc. continues to expand into cities where companies may benefit from working directly with a Canon U.S.A., Inc. sales subsidiary. Combining the strengths WA ° western as t�t1.,., of the former Canon °° MT �t " '"4 ND Business Solutions, Inc. J 4 OR ° 50 ' ' V ti,, NY o°� and Oce North America, VYI � � o ° w "A' �n° pA Inc., Canon Solutions °. 0 CA 9P NV 1 CDO — IL u°49KS VID 'Y( -- ° . .NJ America provides industry ° ANC MD ❑E leading enterprise services, Az °14M qPK AR ° sC advanced production print ° mow--. ° °° °GA ° rx°° ° LA ° ° technology and large 9 � D ° ° format solutions supported by experienced 5o«e,;tem professional service an� offerings. Canon Solutions C Sniutions A.nerica America helps companies of all sizes to improve their business by increasing efficiency,controlling costs and becoming more environmentally conscious. Canon is a $36.1 billion company that pursues global diversification with regional operations in the Americas, Europe and Asia. In our global structure, each region handles comprehensive sales and marketing duties. Throughout the group there are 197,673 employees and 367 research, manufacturing, and sales subsidiaries. The high priority Canon places on its Global R&D effort is evident in its devotion of more than 8.9% of annual revenues in 2016. Canon's efforts in this area include a more regional focus in order to develop technologies that meet the specific demands encountered in the Americas,Europe,and Asia. Based upon the number of registered US patents filed by Canon,you can easily conclude that we have A Canon U.S.A. Company Corporate Profile Canon Solutions America, Inc. spent our Research & Development dollars effectively. In 2016, Canon Inc. ranked third overall in patents registered in the U.S. with a total of 3,665 patents. Canon Solutions America, Inc. offers many unique benefits. We offer a full range of technologies, as well as implementation and help desk support. In addition, national customers enjoy consistent best- in-class support for all their locations nationwide.A staff of product and software application experts is directly accessible to assist our customers with the continual task of streamlining workflow processes through innovative technology. Given all of the areas of support employed by Canon Solutions America, Inc.,it's easy to see why we position ourselves as a total document management solutions provider. Our diversified portfolio of solutions touches upon every point of the document cycle within a company's workflow. There are many reasons why Canon Solutions America, Inc. is a premier choice for you to consider for your imaging systems/document management needs. Here are a few: • We are a single source solutions provider.Our hardware,software,and third-party enablers combine for one of the most diverse portfolios in the industry. • We are a Canon U.S.A.,Inc. Company.The relationship we have with our parent company is a strong and valued one. We are committed to providing outstanding quality and value that lives up to the Canon name. • Canon office equipment is the #1 brand in the industry. Being #1 is not reason enough to partner with any company.It does however provide assurance that the technology is widely accepted and utilized in the ever-changing world of business. Staying ahead of the technological curve requires a commitment to excellence that never ceases ... from research and development to manufacturing and marketing. • Our ability to draw upon the support of Canon U.S.A., Inc. and the technology they represent, yet still have the flexibility to create local programs which meet the specific needs of the markets we support,is a one/two combination rarely found in business. • We will continue to develop ways in which to improve our capabilities and ultimately provide you with outstanding customer service. To that end o We will listen to understand your requirements. o We will provide the necessary solutions to meet those requirements. o From a financial perspective,we will provide benchmark value. o We will offer outstanding service and support to ensure your ongoing satisfaction. A Canon U.S.A. Company Brief History Canon Solutions America, Inc. Brief History 1970-1980 What would become Canon Business Solutions began as four independently operating organizations marketing the Canon brand of office and production equipment in New York, Philadelphia, Chicago and Los Angeles. 1980-1999 Canon continued to set new industry standards for black-and-white, color and fax technology. By the end of the 1990s, all four independent sales companies had been purchased by Canon U.S.A. and comprised the foundation of the Canon subsidiary sales and service network. 2000-2010 Under the direction of Canon U.S.A., the four foundational offices changed their marketing to come under the banner Canon Business Solutions as a means to differentiate and showcase their offerings in the Canon family. Coinciding with the name change was a national expansion to many of the top metropolitan regions within the United States. In 2003,the New York and Philadelphia subsidiary companies merged to combine their strengths and grow throughout the East Coast,while the Chicago office would serve as the foundation for the new Central region and Los Angeles the same for the new Western region. By 2008, the three regions officially merged to form Canon Business Solutions, Inc., a wholly-owned subsidiary of Canon U.S.A., Inc. The combined strength and shared vision of the Canon Business Solutions company would better position Canon to meet the growing demands of customers locally, regionally and nationally with a streamlined organization of enhanced systems and processes to benefit all customers. Canon Business Solutions opened more than 50 offices across the U.S., dedicated to the business customer and designed around a mindset of superior sales and service solutions. A Canon U.S.A. Company Brief History Canon Solutions America, Inc. 2011 -Present In 2010, a Canon U.S.A. subsidiary acquired assets of North Carolina-based Tereck Office Solutions, Inc. as a means to continue to grow Canon Business Solutions offerings specifically in North and South Carolina and the surrounding areas. The subsidiary, Canon Business Solutions-Tereck, merged into Canon Business Solutions in 2011. In 2008, assets of San Francisco-based Newcal Industries were acquired by a Canon U.S.A. subsidiary to grow the Western footprint of Canon Business Solutions, continuing Canon's vision to be the leading document and imaging sales and services organization in the United States. The subsidiary, Canon Business Solutions-Newcal was merged into Canon Business Solutions in 2012. On January 1, 2013, Canon U.S.A. merged Oce North America into Canon Business Solutions to form one of the largest document and imaging business-to-business sales and service organizations in the world. The merged organization has been renamed Canon Solutions America,Inc. Market Coverage and Distribution To find a local branch near you please use this link http://I.csa.canon.com/ Canon Solutions America, U.S. Branches Search All Canon Solutions America Branches Search by City,State or Zip code... A Canon U.S.A. Company Commitment to the Government and Educational Sectors Canon Solutions America, Inc. Commitment to the Government and Educational Sectors Over the past 10 year Canon Solutions America, Inc. has had an extremely good relationship the NIGP. We have been supportive of the association and board. Beyond attending the annual Forum we have provided subject H { { matter experts and speaker for the local chapters. Over the TEIPURUCPR0CbWE 1,XT past four years we have witnessed the transformation of the association through the restructuring of the governance board NIGP 2.0. This transformation has increased participation by the members and member value. We will remain a proud supporter of the NIGP. The education from NIGP and the interaction with the nation's top public procurement professionals has help us understand the true value of a strong piggybackable agreement,vetted by a top lead agency and managed by a national cooperative. Understanding the covenants that the CPPB or CPPO need to keep for their constituents provides guidance that assist our engagements with public entities. Our sales representatives are equipped with the knowledge of cooperatives and the impact on cost reduction and the speed to implementation by leveraging a well-constructed agreement. Connecting Suppliers with the Public Procurement Community - NIGP's Business Council comprised of representatives from each company participating in the Institute's Enterprise Sponsor Program. Enterprise Bf} i e ounc l Sponsors are leaders in their respective industries and have demonstrated a shared commitment to NIGP's values of. Accountability, Ethics, Impartiality, Professionalism, Service, and Transparency. We have been an established and active member and participant since 2008, and are considered subject matter experts regarding NIGP's Business Council and their activities. The mission of the Business Council is to... Serve the NIGP membership and procurement profession through the sharing of resources and expertise in support of NIGP's educational, research and advocacy mission. In essence, the Business Council connects the supplier's perspective with the public procurement community and is dedicated to improving the buyer/supplier relationship. For the past two years Paul Murphy, VP Major Accounts and Vertical Markets provide guidance as the Chair. A Canon U.S.A. Company Commitment to the Government and Educational Sectors Canon Solutions America, Inc. Commitment to the Government and Educational Sectors Canon Solutions America, Inc. has invested in research and established realtionships with the leading associations within the Educational Market. Print still plays a critical role in education fron the youth entering organized education to the graduates of the most presient higher eduction institutions. Printing in Education: PJIFP Market Highlights Education is the #2 indmutry in totd combin9d volume. of print, copy, dnd scan.* as 106 billion 73% 30% of MFP use is for pages are printed of print output copy function,as compared to annually" is BW"' 20%across other industries" -I nfotre nd s,North Am e ri can Vertical Mark et Pri nt,Copy,and Scan Vo I um es,D ecem be r 2016. **I nfotre nd s S M B Survey An alysi s,J u ne 2016.T ota I number of participants in Survey:1000.Of survey re s p on dents,112 represented the education services industry, in cl u di ng K-12 and co I I eges,58%of survey re sp on dents sti I Is hare i nfo rmati o n ui a hard-co py+d o cu rn ent. IR VERTICAL MARKET COPY VOWMEVOLUME Education 16.723.225.064 80,486,216.155 3.101.546,875 Source:I nfotrends,North Am erica Vertical Mark etPrirrt,Copy and Scan VoIurnes,December2016. To gain a better understanding of the market sectors needs we have worked with may associations, some listed below: oj,so- h 13 N N?%EP National Association of ASBO INTERNATIONAL NACUB 0 Educatonal Procurement acup+ ® ASSOCIATION OF _ COLLEGE AND UNIVERSITY PRINTERS A Canon U.S.A. Company National Cooperative Capabilities Canon Solutions America, Inc. National Cooperative Capabilities Canon Solutions America, Inc. has developed the DuPage Agreement provided to the National IPA Participating Agencies as a premier agreement in the National IPA portfolio. As a Top Tier Supplier of National IPA,we have earned the respect of the organization and the top preforming agencies that see cooperative purchasing as a viable asset in the procurement tool box. The past agreement��� NATIONALI X with the County of CANON SCWTIONS AMEMA DuPage has had a broad appeal to agencies with 4 organization acquiring products from multifunctional device 4$ fleets, standalone scanners and J facsimiles, production centers complete with book finishing and web submission software, large format printers along with managed print services. Prior to the new agreement's start date, we will add High-end Production Print. This is a very specific product with defined applications and once available through a cooperative will provide those agencies with a streamline approach to acquisition. ENTERPRISE SERVICES LARGE FORMAT PRODUCTION PRINT GLOBAL MANAGED AND SOLUTIONS SOLUTIONS SOLUTIONS SERVICES un!FL The vast majority of the Canon Solutions America, Inc. sales organization has been trained, are competent in discussing the value of cooperative purchasing and have been successful in helping the Participating Agencies s acquire products and services through. Our administrative Group including the individual s that work directly with the agencies have become experts at combining terms for the County of DuPage Contract CP-002-13 with the agencies standard and specific terms. Presently over 5,000 National IPA Participating agencies have used the County of DuPage Contract CP-002-13 to acquire over$100 million of Products. A Canon U.S.A. Company Green Initiatives Canon Solutions America, Inc. Green Initiatives In the spirit of our corporate philosophy of kyosei—all people,regardless of race, religion or culture, harmoniously living and working together into the future—Canon takes an approach to business that is socially responsible and economically logical. Canon seeks to be a truly excellent global corporation. For our customers, we offer the best products possible. Simultaneously, we strive to improve our relationships with local communities and to increase our respect for the environment as we contribute to the prosperity of the world and the happiness of its people. Our company's commitment and contribution to the environment and to the world community are an integral part of Canon's management structure, product design, manufacturing, and corporate culture. This commitment has inspired many special corporate programs at both the global and regional level. Canon Group Environmental Charter Corporate Philosophy: Kyosei Achieve corporate growth and development while contributing to the prosperity of the world and the happiness of humankind Environmental Assurance Philosophy Pursue maximization of resource efficiency and contribute to the creation of a society that practices sustainable development Fundamental Policies for Environmental Assurance Seek to harmonize environmental,economic and social interests in all business activities,products and services; offer products with lower environmental burden through innovative improvements in resource efficiency; and eliminate anti-social activities that threaten the health and safety of mankind and the environment. Toner Cartridge Recycling Canon explores methods to minimize the environmental burden of its products throughout their life- cycle and promote research and development,which contribute to environmental assurance. In 1990, Canon became the first company to collect and recycle used copier toner cartridges. With the cooperation of our customers, Canon has collected more than 378,000 tons around the world. The goal of the Toner Cartridge Recycling Program is to achieve zero landfill waste by reusing parts, recycling materials and employing energy recovery. Because these cartridges have components that A Canon U.S.A. Company Green Initiatives Canon Solutions America, Inc. can be re-used, the environmental benefits positively offset the negative effects of shipping to our recycling facility and then on to our manufacturing sites. Returned cartridges are sorted and put through the recycling and energy recovery process,producing plastics,metals and reconditioned parts that can be used in the manufacture of new cartridges and other products. The Canon Cartridge Return program is easily accessible on the website at https://ereturn.usa.canon.com/. Here,using the machine's serial number,customers can print a UPS label for the return of cartridges or request a multiple-cartridge return box and it will be mailed. More information about the Canon Cartridge Return program can be found on the website. Toner Container Recycling To contribute to the goal of zero landfill waste, Canon is introducing a collection and recycling program for Canon plastic toner containers. Unlike Canon's all-in-one cartridges, these toner containers are made mainly of plastic material making local recycling and local energy recovery possible. Canon toner particles and plastic toner containers contain no hazardous materials and are therefore acceptable at local recycling and local energy recovery facilities. When local recycling is utilized environmental impacts associated with the transportation of containers are reduced. To support local recycling and energy recovery, Canon has engraved a plastic resin code on each container. Canon toner particles and plastic toner containers are safe for local recycling and local energy recovery facilities. In the case that Canon plastic toner containers cannot be recycled locally or sent to a local energy recovery facility, Canon asks that customers ship them to: Canon Toner Container Collection Center, 5980 Industrial Drive, Gloucester, VA 23061 at their own expense. Once received by our facility, Canon assumes the responsibility and cost for recycling to keep Canon toner containers from going into landfills. For more information, please visit http://www.usa.canon.com/cusa/about canon/community environment/environmental commit ment/environmentally conscious programs/toner container collection program. Energy Star Partnership To help you save energy and money, while making a difference for the environment, Canon has partnered voluntarily with the EPA for more than 20 years to design products that meet the high standards of its ENERGY STAR®Program.This program promotes LEARN MORE AT the development and introduction of energy-efficient products to NI ;, energystar.gov combat climate change and other environmental issues. ENERGY STAR®certified products help businesses save both money and energy while also doing their part to help reduce our nation's greenhouse gas emissions that contribute to climate change. A Canon U.S.A. Company Green Initiatives Canon Solutions America, Inc. As an ENERGY STAR® partner, Canon has more than 200 certified products that incorporate advanced energy-efficient technologies, without compromising features or performance, such as energy saver mode, automatic duplex settings, and low sleep mode power consumption. ENERGY STAR® certified imaging equipment, printers, scanners, and all-in-one devices reduce the amount of fossil fuels burned to produce electricity, and causes fewer greenhouse gas emissions that harm the environment and contribute to global climate change. Canon's efforts, together with your own environmental and sustainability initiatives, can help leave a greener footprint on the earth for future generations. To learn more about Canon's ENERGY STAR certified products,please visit ENERGYSTAR.gov. Awards/Recognition Canon has received multiple ENERGY STAR Awards for protecting the environment through manufacturing energy-efficient products. Canon U.S.A.,Inc. is a proud recipient of the United States Environmental Protection Agency's 2017 ENERGY STAR®Partner of the Year — Product Brand Owner Award. Canon has been recognized for the second consecutive year for its outstanding contribution to the reduction of greenhouse gas emissions by manufacturing energy-efficient products and educating consumers about energy efficiency.ENERGY STAR certified products help businesses save both money and energy while also doing their part to help reduce our nation's greenhouse gas emissions that contribute to climate change. %SmartWa PARTNER OF THE YEAR Exceffeti eAwordee� Canon U.S.A. named EPA Canon U.S.A. received a 2015 SmartWay 2016 & 2017 ENERGY Excellence Award from the U.S. Environmental STAR Partner of the Year Protection Agency(EPA) to honor the company's — Product Brand Owner Award. environmental leadership in greener goods movement,and its commitment to a shared goal of a healthier,more sustainable future. REST GLOBAL Canon Americas GREEN Headquarters Earned BRANDS GOMM � L 2014 Certification Canon has placed 26 out of 50 Canon has many significant achievements on Interbrand's 2014 Best in the environmental and sustainability Global Green Brands and arena,including earning 2014 LEED Gold consistently places among Certification of their Canon Americas Newsweek's Green Rankings. headquarters in Melville,NY. A Canon U.S.A. Company Green Initiatives Canon Solutions America, Inc. EPEAT Canon offers products that are registered in accordance with EPEAT for Imaging Equipment. EPEAT is a voluntary environmental rating program developed using a grant from the U.S. EPA and managed by the Green Electronics Council. This sustainability tool provides third-party verification of the environmental attributes of imaging equipment. EPEAT considers - among other things - absence of toxic substances, use of recycled and recyclable materials, design for recycling, product longevity, energy efficiency, corporate performance and packaging.With EPEAT, customers are able to easily identify and select environmentally preferable products. Products are rated bronze, silver or gold depending on the number of optional points claimed. To learn more about EPEAT and to find out which Canon products are registered,please visit usa.canon.com/epeat. LEED@ Certification Canon U.S.A. is proud to have earned LEED® certification for three buildings. The U.S. Green Building Council's LEED® green building program is the preeminent program for the design, construction, maintenance and operations of high-performance green buildings including sustainable site development, water and energy efficiency, materials selection and indoor environmental quality. LEED-certified properties include: the Canon Americas Headquarters, located in Melville, N.Y., Canon's Distribution Center in Norcross, GA., and most recently, the Canon Experience Center, located in Costa Mesa, CA. Our company's commitment and contribution to the environment are an integral part of Canon's management structure,product design,manufacturing and corporate culture. To learn more about LEED® certification, please visit https://www.usa.canon.com/internet/portal/us/home/about/environment-sustainabiEty- initiatives/leed-certification ISO 14001 Certification Canon U.S.A. and more than 700 other Canon sites worldwide are certified to the ISO 14001 standard. The ISO 14001 standard is an internationally accepted specification for environmental management systems created by the International Organization for Standardization to help organizations minimize how their operations affect the environment and comply with related laws, regulations and requirements. This internationally recognized standard provides organizations with a framework for developing effective Environmental Management Systems (EMS). With its EMS, Canon U.S.A. can analyze environmental aspects associated with the company's operating activities, products, and services, in order to establish objectives and targets that reduce their negative environmental impacts. Once developed, all Canon Americas sites with a certified EMS are audited by a third party to guarantee A Canon U.S.A. Company Green Initiatives Canon Solutions America, Inc. continual conformance to the standard. Canon's EMS helps monitor and improve upon a number of areas that touch on the environment, such as energy efficiency, resource conservation, waste management, chemical control and toner cartridge recycling. As a result, the Environmental Management System is fully incorporated into business operations. A Canon U.S.A. Company References Canon Solutions America, Inc. References A Canon U.S.A. Company Financial Information Canon Solutions America, Inc. Financial Information Canon Solutions America, Inc. (FEIN 13-2677004) offers our customers the financial backing of Canon, Inc., one of the world's most financially stable companies, with revenues of$36.1 Billion in 2017. Canon Solutions America, Inc. is not a publicly held company; therefore, all financial information provided is that of our ultimate parent company, Canon, Inc. For a view of Canon's financial results/annual reports,please use the following website links below: Financial Results / Statements: http://www.canon.com/ir/results/index.html Annual Reports: http://www.canon.com/ir/annual/index.html Please find appended herein, Canon Solutions America's Dun and Bradstreet Report. A Canon U.S.A. Company Pricing Canon Solutions America, Inc. Pricing A Canon U.S.A. Company Security Capabilities Canon Solutions America, Inc. Transformation Strategy Transformation Strategy Transforming government processes starts with laying the right foundation for your organization's workflow. Many government agencies have embarked on transformation initiatives;however,there is still room for improvement to build a more stable transformation foundation. There are critical foundation pieces to government agencies that must be kept a priority. The government top issue for CIO's was siloed systems that don't communicate according to the Center for Digital Government (CDG). This can lead to a disparity for security. There are 3 pieces that make up the digital transformation Security Sustainability Streamlined Operations Security The CDG found that security was highest priority for state and local government in 2016,but found that "only 29% of government employees indicated they were only very confident in their print environment." Canon Solutions America,Inc.will be working with the County of DuPage to implement Role-Based Information Access, digitizing and protecting personally identifiable information and securing end user devices. This process will require documenting the standards that should be adhered to and acquiring the needed solutions to achieve the standards. Sustainability The CDG also found that only "27 percent of government agencies are working under a green environmental mandate. " The biggest step is having staff print with responsibility. This typically includes a print management study. Efficiencies will flourish in an environment where employees can access and utilize the latest common documents with less need to print. Cool DuPage Cool DuPage for Government Following DuPage County initiative that invites residents, businesses and COOL government agencies to join the Cool DuPage effort to reduce energy PAGE consumption. By working together, we can help DuPage County reduce BE GREEN SAVE GREEN greenhouse gases through big and small changes. A Canon U.S.A. Company Security Capabilities Canon Solutions America, Inc. We will be providing insight and recommendations that will be in line with the Cool DuPage program. This include more efficient products than present, better utilization on the newly installed fleet and reducing the amount of throughput by better managing the fleet and users. Additionally this will reduce the need for more expensive single function devices. Streamlined Operations Streamlining work flow requires the use of digitized process's and eliminating manual ones.The CDG found that roughly 47 percent of government employees indicated that useful data was inaccessible because it was in a paper based workflow. Workflow management can greatly increase efficiencies, boost morale, and can most importantly operational costs. Opportunities for the County of Du Page Canon Solutions America, Inc. will help form a transformation working group, conduct a full assessment and landscape analysis. We will work with DuPage to develop a long term strategy that Secures, Sustains, and Streamlines the County. A Canon U.S.A. Company Training Program Canon Solutions America, Inc. Training Program Training helps us meet one of our goals — to ensure that every time you choose a business solution from Canon Solutions America, Inc., your staff is able to use it as you envisioned. That is when we can begin to meet your needs. Through a nationwide network of certified training professionals, we deliver a full suite of web-based and hands-on training. It's aimed at helping end users adapt to the new solution and get up to speed quickly. Our goal is to ensure that you reach maximum productivity and operational efficiency from day one. On-Site Training Canon Solutions America,Inc. can customize training to meet the needs of our customers.With every installation,our schedule coordinator arranges training for your key operators.We match our schedule to yours — traveling to your site when it is convenient for you and your team. We customize the training so that it focuses on your key applications and unique document management requirements. We also tailor the training to the audience,understanding that at each user level there is a different set of learning expectations. Our staff of professional trainers will help you learn how to maximize your new technology so that you may perform your job more quickly and efficiently. Training will include hands-on activities, manuals, and videos. Instruction can be provided in a number of ways: • Individual training • Group training in a classroom setting imageRUNNER ADVANCE eLearning In today's fast-paced world, time is of the essence. Convenience, flexibility,and simplicity are the key to value when it comes to any service, especially training on a new system. That's where imageRUNNER ADVANCE eLearning comes in. Canon Solutions America,Inc.'s imageRUNNER ADVANCE eLearning program provides web-based training and is available exclusively through Canon Solutions America, Inc. The eLearning training will provide your employees with the convenience and flexibility of anytime, anywhere training available to them, 24x7. eLearning offers unlimited access for the duration of your equipment lease (or five years from installation of purchased devices),allowing employees to learn at their own pace and focus on the topics of most value to them. Additionally, the benefits of eLearning include: A Canon U.S.A. Company Training Program Canon Solutions America, Inc. • Simple course navigation • Quick application of device capabilities Cavan — ■ • On-site access from your location • Cost-effective training resource - • Training opportunity for new employees 6� 0 e a -~ A .. M . -- �� Course topics include: , ri _-- • Replacing consumables • Paper loading and registration • Control panel navigation • Copying, faxing, scanning,printing, and more How does it work? The County users learn by watching short animated videos with voiceover to guide them through each lesson, step-by-step.A Closed Caption feature can be used in quiet environments or to assist hearing- impaired associates.The course structure accommodates different learning styles;users can go through the course chapter-by-chapter or use the table of contents to quickly jump directly to topics that pertain to their job. Quick links are always available to provide access to the most frequently requested lessons. A Canon U.S.A. Company Reporting Overview Canon Solutions America, Inc. Reporting Overview Canon Solutions America,Inc.takes a proactive approach to customer service.We prefer to anticipate your needs and to identify opportunities for process improvements. As part of this, we perform quarterly account reviews where we survey: • Number of devices in the account • Uptime • Response time • Volume of output • Billing issues • Upgrade and downgrade opportunities We can provide customized reports to meet your company's specific requirements. Other formats can be prepared based on your request. The following is a list of the types of reports we can provide. Quarterly Management Report — This report will summarize all activity on a quarterly basis. It provides detailed information on the following topics: • Equipment volume • Equipment relocation • Volume trends Monthly Machine Volume Report Trended 12 Months—This report provides a rolling 12-month copy volume history for each piece of equipment. This report tracks the actual volume versus the rated volume for any given machine and pinpoints any potential user concerns and equipment issues sorted by location. Machine Uptime Report—This report details percentage "Uptime" for each piece of equipment. Quarterly Service Call Report—This report describes the average response time for all Maintenance Requests within the reporting period. Quarterly Usage Report — This report provides maintenance usage and toner requirement calculations sorted by location. Excessive Visit Report—This report provides details on machines that require additional attention and therefore specific action schedules. A Canon U.S.A. Company Reporting Overview Canon Solutions America, Inc. myCSA - Customers may view and sort account information through myCSA, a web-based tool available to all Customers with an active Canon Solutions America, Inc. contract. myCSA allows the Customer to sort account information by serial number, model number, and requisition number. Customers can then view active service calls and service call history and sort the data by the service call issue, such as paper jam and preventative maintenance. A Canon U.S.A. Company Invoicing Canon Solutions America, Inc. Invoicing If the County elects to utilize the retail option,equipment billing will be provided by Canon Solutions America, Inc.'s sister company, Canon Financial Services,Inc. Canon Financial Services,Inc. (CFS) mails one paper invoice on a monthly basis. CFS can invoice by individual contract or by customer, detailing all contracts per customer on one invoice. In addition, CFS can list Cost Center, PO number, and Special Reference Fields on your invoice. Each invoice offers two Special Reference fields that can be utilized to be meet your needs; there are fifteen characters in the first field and ten characters in the second field.The Customer website allows you to download your invoice in Excel format to detail your specific needs. Invoices are generated with a 19- day lead time and are due on the 1st, 10th, or 20th of the month, depending on date of contract commencement. Electronic invoicing is not currently available; however, CFS accepts check, ACH, and EDI for payments. CFS accepts Visa,MasterCard, and American Express. Online Access myCSA is an internet-based account management tool that provides administrative control over your fleet of Canon devices*. It fully integrates with our internal database system, providing you greater access to your account's information. Upon enrollment,you can begin taking advantage of the many features of myCSA, such as identifying and validating devices, reviewing installations by location, submitting meter reads,viewing meter read history,placing service requests,checking service requests, ordering supplies, managing your organization's users, and retrieving important account information. The County can also access further account information through Canon Financial Services Inc.'s Designated Accounts website. Here, you can securely view and print invoices, sort invoice information, download invoice information, elect to have electronic invoice payments, and quickly search through past invoice history. *requires an active service contract with Canon Solutions America, Inc. A Canon U.S.A. Company Service Organization Overview Canon Solutions America, Inc. Service Organization Overview As a sales and service subsidiary of Canon U.S.A., Inc., Canon Solutions America, Inc. is part of a larger support network and can provide extensive support to you. Our service and support division is the backbone of our company's success. At Canon Solutions America, we take great pride in our comprehensive support structure which allows our customers to enjoy a blanket of technical service coverage that ensures their ongoing satisfaction. To ensure customer satisfaction,we measure every area of service performance, based on key criteria for each service team. Our support personnel are held to the highest standards and held accountable for the service statistics for which they are measured. It is through to" �R � these stringent performance standards and the commitment to our continuous improvement process that we confidently offer our Customer Satisfaction and Service Performance Guarantees and 3-PARTY ANALYSIS maintain the highest levels of customer satisfaction. Canon °F INIArMY KPIs Solutions America has an entire division dedicated to providing you with unparalleled service. Whether the services apply to Implementation,Help Desk,Subscription Support,or Training and i {ANON GL66AL KPI * MEASUREM1ENrs Education, the common thread among these is our unwavering commitment to our customers. Our Solution Support Centers have achieved the prestigious HDI(Help C)HD-t Desk Institute) Certified Support Center award.This award signifies our commitment to excellence, efficiency, and service quality based on the GE#naED SUPPORT-:�EA HDI Support Center Standard. Geographic Reach Canon Solutions America provides geographic coverage in major metropolitan areas throughout the United States.Each region is supported by a comprehensive web of service professionals who provide best-in-class technical support to our growing base of customers. Beyond these critical regions, a network of Canon-authorized service companies stands ready to support your needs. All servicing entities must adhere to strict performance guidelines and must be fully certified to provide technical assistance on your Canon product. The strength of the Canon service delivery program is the over 1,000 locations across the United States who are all certified to meet Canon standards.There are over 7,500 factory-trained technicians who help solve technical and equipment problems wherever your site may be. All authorized service centers are required to submit a detailed business plan describing prospective territory and staffing A Canon U.S.A. Company Service Organization Overview Canon Solutions America, Inc. plans as well as financials. They must agree to use only genuine Canon parts, and they must consent to unscheduled observations by Canon management. Service Hours Canon Solutions America's standard service hours are Monday through Friday, 8:30AM to 5:OOPM, excluding weekends and holidays. Extended Service Hours Canon Solutions America offers the flexibility of extended service hours. Should you require service outside of the scope of our standard service hours,we can accommodate your request by contracting on a device or location basis as required.We can also provide a dedicated technician to be on standby, should you have critical uptime or volume issues. Extended service is not available in all locations. Service Requests and Alerts There are multiple options for placing a service call. Customers may place a service call by: • Calling the toll-free number located directly on their Canon equipment. • Placing a request online athttl2://www.csa.canon.com. • Via their myCSA account. myCSA is a self-service portal available 24 hours a day, 7 days a week that provides an efficient way to handle day-to-day functions related to your Canon devices. Upon enrollment you can take advantage of the many features of myCSA,such as the ability to view your current fleet status,entering Meter Reads, placing Service Requests, Ordering Contract Supplies* and '�CSA retrieving account information from any tablet, laptop, or desktop. myCSA Smrrc kwvfft Management works seamlessly with imageWARE Remote, so you can easily request service for your equipment online. You can also check the status of active service requests as well as review closed requests. *requires an active service contract with Canon Solutions America,Inc. imageWARE Remote is firmware that is embedded in our imageRUNNER products. The function of imageWARE Remote is to automatically provide accurate meter reads without the need for customer intervention. It reduces administrative costs and increases accuracy. The meters are automatically read every day for the most up-to-date reporting capabilities. I~ i rn a y t k+Vr4 R E 3�qm¢� The Service Monitoring portion of this tool automatically notifies our Dispatch Department of a hardware/software error.This feature allows our Dispatch Representatives to proactively call the customer to confirm that service is required. A Canon U.S.A. Company Service Organization Overview Canon Solutions America, Inc. The imageWARE Enterprise Management Console delivers an easy-to-use centralized point of control for all devices installed across your organization. This expandable console helps reduce downtime by directing low toner,paper jams,and device management alerts via email messages to the designated resource(s) within your organization. It's designed for easy implementation and simplified expandability. m a g aVYAR E 6nGbpd se Msvjrrirn!Cgnmle, Help Desk Triage Canon Solutions America's delivers the remote technical support needed to resolve disruptive workflow issues quickly, so critical systems can resume normal operations as soon as possible. Our Help Desk services provide a single point of contact for all incidents and service request. • Help Desk availability from 8:30AM to 8:OOPM EST Monday to Friday • Toll-free phone and email access to support staff • Dispatch service • Call logging and ticket generation • Incident management • Escalation management • Extended Help Desk support 24/7/365 available* *24171365 Extended Solutions Support is currently available for uniFLOW, Therefore,IRIS,and IDEAS enterprise solutions only. The Help Desk covers a wide spectrum of hardware, software,network connectivity,application,and workflow issues. It is the interconnectivity of these areas that sometimes creates challenging scenarios that require intelligent troubleshooting. The Help Desk is uniquely qualified to provide that type of assistance. Help Desk services are delivered via the National Technical Support Center's (NTSC) customer helpdesk with escalation to Canon U.S.A. and partner support desks, if necessary. With expert assistance, Canon Solutions America delivers the remote technical support you need to resolve issues quickly. Service Escalation For technical issues that require further escalation, we have a rigid escalation process to ensure minimum downtime and maximum productivity. Supplies Replenishment The County may call the toll-free Customer Service Department to speak to a Customer Service Representative who will place the supply order.This Department is available Monday through Friday, A Canon U.S.A. Company Service Organization Overview Canon Solutions America, Inc. 8:30AM to 8:OOPM EST to accommodate our customers with offices nationwide. This toll-free number is located directly on the Canon equipment. The representative will verify a contact person, address, and serial number, inquire about the number of toners needed, and provide a confirmation number. The County may also place a supply order via myCSA,a web-based account management tool included with an active Canon Solutions America, Inc. service agreement, and online at http://www.csa.canon.com. At the County's request, Canon Solutions America can maintain a standard stock of parts and supplies onsite,provided there is a secure location for storage.Maintaining a consistent supply of toner and additional supplies onsite maximizes uptime of your Canon equipment. Meter Read Management Canon Solutions America offers a variety of meter reading submission methods. The County may submit them manually by calling our toll-free Customer Service Department; however,we encourage you to use our automated submissions tools, myCSA and imageWARE Remote, which are free of charge. Service Technicians Through thousands of certified field service engineers nationwide, our service organization utilizes a single "Total Service Process." Our customers have access to local, regional, and national level engineers ensuring full Service Level Agreement compliance regardless of location.Mobile technology allows our field technicians and industry certified engineers to handle customer calls quickly and efficiently,minimizing your downtime. Canon Solutions America service technicians average 15 years' experience and are factory trained on Canon's equipment as well as the network support systems and software that drive its sophisticated technology. Our primary service objective is to resolve the problem on our first visit and eliminate the need for additional calls for the same problem. To accomplish this, our service organization: • Offers unparalleled manufacturer direct service and support • Delivers an average response time of four hours • Utilizes a state-of-the-art Automated Dispatching System: o Live person responds to caller o Service technician receives text page with customer information o Service technician calls customer with expected arrival time and, if applicable, troubleshooting occurs over the phone A Canon U.S.A. Company Service Organization Overview Canon Solutions America, Inc. Our service technicians are measured on machine reliability—not on the number of calls per day.As a result, customers are assured the maximum productive time for their Canon equipment. For the customer this means one service call, one technician. All new technicians attend an extensive new hire training program called Printing and Digital Imaging Foundations (PDIF),which provides the technicians the tools to maintain, troubleshoot, and repair Canon products. During this time, the new hire service technicians receive classroom- based training and hands-on training in the field. The technician, upon successful completion, is certified on a specific Canon model,which is based on territory demand, and has received critical skill courses that enable him or her to be a successful service technician in the field. The critical skills portion of their training includes the following: Customer Satisfaction Skills, Basic Network Install, Complete Call Process, Troubleshooting, Communication, and Technology. Ongoing product training and certifications are provided continually and are based on new technology and field territory growth. The Association of Technical Service Professionals (ATSP) program is designed by Canon U.S.A. to uphold the high performance standards intended to support the needs and expectations of Canon customers. The ATSP program provides assurance that its certified members have attained a level of knowledge and performance that is second to none in our competitive business.The program sets out strict guidelines to which service technicians must adhere, ensuring customers receive best-in-class service. Canon Solutions America is proud of its high volume of certified professionals currently in our corporation. Preventative Maintenance We establish preventative maintenance schedules to aggressively address technical issues before they become an operational problem resulting in equipment downtime. Service technicians will perform a Complete Call Process in which they service the unit to a preventative maintenance standard each time the unit is repaired. He/She will clean all optics and remove,inspect, and clean all assemblies of the machine and its accessories.This Complete Call Process ensures a consistent level of service at all times. Cycle Clinic Preventative Maintenance With our Cycle Clinic automated preventative maintenance program,Canon Solutions America is able to increase customer satisfaction utilizing revolutionary product design enhancements that will A Canon U.S.A. Company Service Organization Overview Canon Solutions America, Inc. significantly improve unscheduled downtime, minimize machine failures, and maximize copy quality. The device will be able to send a service call into our system prior to the end user needing service. Additionally, all networked devices will place service calls with Canon Solutions America when durables (customer replaceable components) near their end of life.This will allow the technician to be proactive with the parts required,prior to arriving,resulting in fewer emergency calls,and much higher first-call fix ratio. With Service approval, the Cycle Clinic automated preventative maintenance program is optional, at no additional cost. A Canon U.S.A. Company Usage Analysis Canon Solutions America, Inc. Usage Analysis We use a structured methodology to support our customers' needs. For the County this approach allows us to fully understand the dynamics of your initiative, understand the complex nature of the changes being proposed by your workforce and infrastructure personnel, and then develop a high- level solution "Road Map" in order to right-size your equipment and provide workflow solutions for your various office locations that will improve the efficiency of your print environment. Canon Solutions America,Inc.takes a proactive approach to customer service.We prefer to anticipate your needs and to identify opportunities for process improvements. As part of this, Canon Solutions America, Inc. will perform quarterly account reviews with you where we will survey: • Number of devices on the account • Uptime • Response time • Volume of output • Billing issues • Upgrade and downgrade opportunities (Right-sizing opportunities) • Additional ways to reduce spending associated with your printing • Cost, design,implementation, and management strategies • Current and future technology investments that can lead to additional cost savings A Canon U.S.A. Company Implementation Plan Canon Solutions America, Inc. Implementation Plan The following is a brief narrative on our technical plan for accomplishing the work detailed in the County's bid. Should Canon Solutions America, Inc. be fortunate enough to be awarded this opportunity, a series of actions will take place to ensure the successful implementation and ongoing maintenance of the County's contract. At a high level, these actions include the following: • A project meeting is scheduled to determine an overall implementation plan. As evidenced in this Request for Proposal,a team has initially been assembled to coordinate the critical areas of the project. Additional personnel will be added within their respective disciplines to carry out tasks as they are required. • A site survey is conducted at the appropriate sites to obtain the necessary data for a smooth delivery process. It is an opportunity for our IT Department to work with the customer's IT contact or designated Project Manager. During this time Canon Solutions America, Inc. personnel will: a. Identify key managers and site contacts b. Identify location of equipment for installation c. Verify list of equipment to be removed d. Create equipment removal schedule e. Collect appropriate fax numbers/IP addresses f. Identify priority installs g. Verify power and datalines h. Identify room numbers/departments i. Identify installation challenges, delivery access etc. j. Identify storage for potential location of parts on site if necessary • Order Management reviews and processes the contract and sets up the account within our internal system. This triggers a number of other actions such as the release of equipment to a staging area for delivery preparation. • Equipment is pre-configured to the specifications of the bid, such as including starter kits, labeling service information, and creating delivery schedules to meet the needs of the County. A Canon U.S.A. Company Implementation Plan Canon Solutions America, Inc. • Customer information packages including copier specs, service call procedures, reference guides and instructional guides are compiled to accompany equipment. • Service installation and training are scheduled to coincide with the delivery of the equipment. • Customer's myCSA account is set up. myCSA a simple and convenient solution to managing your devices online. The Secure Account Management Portal is a self-service utility available 24 hours a day, 7 days a week that provides an efficient way to handle day-to-day functions related to your Canon devices.Upon enrollment*,you can take advantage of the many features of myCSA such as identifying and validating devices, reviewing installations by location, submitting meter reads,viewing meter read history,placing service requests, checking service requests, ordering supplies, managing your organization's users, and retrieving important account information. In addition, for those with toner inclusive service contracts, you'll be able to order toner through myCSA. *requires an active service contract with Canon Solutions America, Inc. Sample Implementation Plan for County of DuPage Month BD based on CountV of D.Pa a eeds Date Task Name Due Responsible 1 2 3 4 5 6 7 8 9 18 11 12 13 14 15 16 17 18 19 28 21 22 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 Implementation Team Seleol Implemerdstlon Teem To Inolude County of��Page Service,Sales,Atlminislreeon,8 Courtly Focal Point Canon 5o1u1ons America,Inc. Establish Process for lmplemeMatlon Updates Ccuntyol DuPage Canon Solutions America,Inc. Submd Implementetbn llpdstes Canon Soluricns America,Inc. On-Site Analysis Ccunly.IDuPage Conduct OnSlle Analyses Canon Solutions A-.- ......I DuPage Canon Solutions America,Inc. Develop Reoomme d Equipment ConTiguretion County of DuPage Canon Solutions America,Inc. Contlrm Contlgurelion—Courtly of DuPage Focal Point County of DuPage Canon 5oluncns Ameri�,Inc Communicate Space end Electrical Requirements �non5oluucns Ameri�,lnc Ino-Order Paper— Canon Solutions America,Inc. Administration Confirm llnd Type80uenldy to lndiele Internal PurcM1ese Canon Solutions America,lnc. Ortler for Equipment AoquisRion Allocelion of Equipment Canon Solutions America,Inc. ConTinnelion of Delivery Content entl Tme Frame County of DuPage Canon Solutions America,Inc. Establish lnvoereForma[&E91 Requerements County of DuPage f:annn Snlirttnns Amarina Inn A Canon U.S.A. Company Recommended Solution Canon Solutions America, Inc. Recommended Solution Equipment Overview Designed with the user in mind,the highly responsive,flexible user interface is all about simplicity and ease.The imageRUNNER ADVANCE models have a range of features that allow users to accomplish much more in much less time. As advanced as the solutions technology is, Canon has developed software interfaces and print drivers that offer the user clear,intuitive access to features through logical screen arrangements and consistent naming conventions. No matter where your users are, they are able to quickly understand all the options, access exactly what they need, and execute their task. The Canon product line is user-friendly and simple to learn. The workplace is rapidly changing. Flexible start times, working from home, mobile workers who share desks,and employees who cross international boundaries yet interact as if they were in the same room. To be successful, businesses must be able to gather and present information quickly, share it easily with those who need it, and attempt to keep it from those who don't. However, information management poses an important challenge with multiple documents that co-exist in various printed or digital forms and locations—from employees'desks and office cabinets to cloud servers and mobile devices. The imageRUNNER ADVANCE portfolio is an intelligent business platform built to complement every stage of the document life cycle. From creation to sharing, output to archival, these systems are designed to help you increase productivity and efficiency, meet security and environmental needs, control costs, and optimize your return on investment. From small workgroups and offices to large departments and print rooms,this platform offers a wide range of models and integrated solutions with the proven technology to help address the document workflow challenges of evolving work environments. The imageRUNNER ADVANCE platform can be customized to help meet the specific requirements of your business. It can integrate seamlessly with Canon solutions and third-party software to provide powerful output management,document capture,information management,and automated workflow solutions that help streamline daily business processes. A Canon U.S.A. Company Recommended Solution Canon Solutions America, Inc. imageRUNNER ADVANCE 4525i Product Highlights — -- • Designed to deliver consistent and reliable performance to busy _. departments and work environments. J ' • With an efficient, compact design, these intelligent systems work seamlessly within fleet environments, offer an intuitive user experience, and integrate with Canon's holistic business solutions. BLI ecn�r+aus Technical Specifications ` • Print up to 25 ppm in black and white • Scan up to 160 ipm (300 dpi) (BW, color, duplex) BONN, • Print up to 11" x 17" • 6,330-sheet maximum paper capacity uo�o Brochure https://csa.canon.com/online/wcm/connect/csa/50e8d4O7-cbbf-4951-a9c1-66f4e38f5199/imageRUNNER- ADVANCE-4500i-Series-Brochure.pdPMOD=AJPERES&CACHEID=5Oe8d4O7-cbbf-4951-a9c1- 66f4e38f5199&TC=&CN=&CS=&CR= imageRUNNER ADVANCE C3525i/C3530i Product Highlights • Compact, multifunction device with outstanding usability and intuitive touch-screen • V2 Color for vivid,high-quality output r • Flexible finishing options in a small footprint Technical Specifications NRSLAB • Paper capacity (sheets): 1,200 standard; 2,300 maximum •, • Easily handle a range of printing tasks from envelopes to sheets up to 11" x 17" M M. Brochure https://csa.canon.com/online/wcm/connect/csa/4d3105b6-255a-410b-81 b0-a3e661 f1 d730/imageRUNNER- ADVANCE-C3500-Series-Brochure.PdPMOD=AJPERES&CACHEID=4d3105b6-255a-410b-81 b0- a3e661 f1 d730&TC=&CN=&CS=&CR= A Canon U.S.A. Company Recommended Solution Canon Solutions America, Inc. imageRUNNER ADVANCE 4535i/4545i Product Highlights • Designed to deliver consistent and reliable performance to busy departments and work environments. • With an efficient, compact design, these intelligent systems work = seamlessly within fleet environments, offer an intuitive user experience, and integrate with Canon's holistic business solutions. - `� * , BLI BUYERS LAB ! Technical Specifications • Print up to 35/45 ppm in black and white • Scan up to 160 ipm (300 dpi) (BW, color, duplex) SIMON, • Print up to 11" x 17" • 6,330-sheet maximum paper capacity _ •ono Brochure https://csa.canon.com/online/wcm/connect/csa/50e8d4O7-cbbf-4951-a9c1-66f4e38f5199/imageRUNNER- ADVANCE-4500i-Series-Brochure.pdPMOD=AIPERES&CACHEID=5Oe8d4O7-cbbf-4951-a9c1- 66f4e38f5199&TC=&CN=&CS=&CR= imageRUNNER ADVANCE C5535i/C5550i/C5560i Product Highlights Two • Provides high-quality performance with outstanding ease-of-use and integration with solutions that can help streamline business workflows • Intelligent information management platform designed to support the goals of business #71 M Technical Specifications BLI • Print up to 35/50/60 ppm in color/black and white BUYERSLAB , • Scan up to 160 ipm (300 dpi) (BW, color, duplex) - • Print up to 12" x 18" r, • 6,350-sheet maximum paper capacity Brochure https://csa.canon.com/online/wcm/connect/csa/e4905361-b483-4356-b749-514fa3a512fc/imageRUNNER- ADVANCE-05500-Series-Brochure.pdPMOD=AIPERES&CACHEID=e4905361-b483-4356-b749- 514fa3a512fc&TC=&CN=&CS=&CR= A Canon U.S.A. Company Recommended Solution Canon Solutions America, Inc. imageRUNNER ADVANCE 6555i/6565i/6575i Product Highlights • Offers robust paper handling and finishing's, powerful scanning capabilities,intuitive user interface and standard authentication. • Transforms operational efficiencies and cost management by providing administrators control over usage and security settings. Technical Specifications •urfkf u� • Prints up to 55/65/75 pages per minute (letter) • Up to 7,700-sheet paper capacity (LTR) (3,500 standard capacity) SUNNI • Paper size: up to 11'x 17"maximum Brochure httl2s://csa.canon.com/online/wcm/connect/csa/33cd4bl d-59fe-4a49-8e33-fl54c9641 c3f/imageRUNNER- ADVANCE-6500-Series-Brochure.pdPMOD=A-IPERES&CACHEID=33cd4b1 d-59fe-4a49-8e33- f154c9641 c3f&TC=&CN=&CS=&CR= imageRUNNER ADVANCE C75651 Product Highlights • Produces outstanding image quality and fast, reliable _ performance to high-volume office environments. • Works seamlessly with Canon's integrated software and _ { services to provide a holistic solution for your business. Technical Specifications • Print up to 65/60 ppm (BW/color) • Scan up to 240/220 ipm (300 dpi) (BW/color, duplex) BLI I BUYERS LAB ' • Print up to 13" x 19" • - ao�6 • 9,300-sheet maximum paper capacity Brochure https://csa.canon.com/online/wcm/connect/csa/518fac98-ee9d-4ceb-84cb-8dbf869140bb/imageRUNNER- ADVANCE-C7500-Series-Brochure.pdPMOD=AJPERES&CACHEID=518 fac98-ee9d-4ceb-84cb- 8dbf869140bb&TC=&CN=&CS=&CR= A Canon U.S.A. Company Equipment Overview Canon Solutions America, Inc. imageRUNNER ADVANCE 8505i Product Highlights _ t • Offers robust paper handling and finishing's, powerful scanning capabilities,intuitive user interface and standard authentication. • Transforms operational efficiencies and cost management by providing administrators control over usage and security settings. - Technical Specifications • Prints up to 105 pages per minute (letter) • Up to 7,700-sheet paper capacity (LTR) (3,500 standard capacity) • Paper size: up to 13" x 19" maximum •F Q- V Brochure htti2s://csa.canon.com/online/wcm/connect/csa/db5eeece-214c-44cd-b497- Obc75dOe5b7b/CSA+Version+iRADV+8500SRS+Brochure.pdPMOD=AJPERES&CACHEID=db5eeece-214c-44cd- b497-Obc75dOe5b7b&TC=&CN=&CS=&CR= A Canon U.S.A. Company Device Management Tools Canon Solutions America, Inc. Device Management Tools A S [ou� As a best of breed offering which is provided to our clients at no additional cost, myCSA provides a simple and convenient solution to managing your devices online. The Secure Account Management Portal is a self-service utility available 24 hours a day, 7 days a week that provides an efficient way to handle day-to-day functions related to your Canon devices. Upon enrollment,you can take advantage of the many features of myCSA such as submitting meter reads, placing service requests, ordering contracted supplies*, and retrieving account information. *requires an active service contract with Canon Solutions America, Inc. myCSA will help save you valuable time and includes these exciting features: • Business intelligence dashboard with usage information on devices • Submit meter reads and view meter read history • View,pay and download open and closed invoices • Order/track supplies • Place/track service requests • Full catalog of Canon Solutions America products and solutions to request a quote • Quick action buttons to order supplies,enter meter reads,request service and remove devices • Update preferences and contact information • Tablet friendly BUSINESS INTELLIGENCE DASHBOARDS The myCSA Secure Account Management Dashboard provides you with an overview of 3.26: 1.218 21 %.2% usage associated to the devices registered to YOU. Depending on your user role, it also allows you to quickly access overall customer account- related information such as the device fleet, invoicing,orders and service requests. A Canon U.S.A. Company Device Management Tools Canon Solutions America, Inc. METER READINGS w� o Enter meter readings individually, or upload on readings for multiple devices from a Microsoft =- - Excel spreadsheet —even if they are on different contracts. Receive email alerts to notify you when meter reading due dates are approaching. Readily access past meter reads to monitor monthly usage. """ 0' a. W PRODUCTS&SUPPLIES s•rn...r ...,.-,-..r••,.•rY•�••,••-,•••,�•........... r A Drde Contract r Contra supplies - � der ORDER SUPPLIES ONLINE r ads Supply ct ■ ..o,.. ..r., ..n..�..,... ■ '•°"" �., °•r""'•"°' I~Closed Supply Order Easily order toner for devices on a toner-inclusive ■ u•,.a ,..., .,,,..,.... A Equipment Request or Managed Print Services contract. Visibility into 1~Om I"gwry open and closed supply orders along with tracking information by order number or date range.Receive wn. = email confirmations when supply orders are placed. SERVICE & SUPPORT Save time by requesting service for equipment online and OPEN SERYIM REOLESIS receive an email to confirm your request.View the status of active service requests and past service requests. _,�■,ter a,. ACCOUNTMANAGEMENT QDBIEDDERACEREWE5t5 Efficiently designate who has access to myCSA, and r„� � r .._ �_����4�•� define which features and devices each person has access to. Enter requests to make changes to your account, such as removing devices from a contract or modifying meter readings. b..d14Y, o INVOICES & PAYMENTS "� "`• "°"°""` _ Conveniently view,download,and pay invoices online. CwC yyy„ 411111111111111t ., mom p � oz Easily view or download contract invoices into MIS Microsoft Excel, to manipulate the data as you O require. A Canon U.S.A. Company Device Management Tools Canon Solutions America, Inc. imageWARE Remote imageWARE Remote is firmware that is embedded in our imageRUNNER products. The function of imageWARE Remote is to automatically provide accurate meter reads without the need for customer intervention. It reduces administrative costs and increases accuracy. The meters are automatically read every day for the most up-to-date reporting capabilities. The Service Monitoring portion of this tool automatically notifies our Dispatch Department of a hardware/software error. This feature allows our Dispatch Representatives to proactively call the customer to confirm that service is required. imageWARE Enterprise Management Console Canon's imageWARE Suite of utilities expands the resources available to manage and monitor the imageRUNNER devices on your network. One component, imageWARE Enterprise Management Console,is a web-based application capable of installing and managing Canon networked systems on most customer networks. • Monitor device conditions (jams,paper level, toner, etc.) • Monitor any job on the network • Platform independent utility • Deliver administrator alerts Monitoring ability includes: • Remote device status • Jobs in the queue • Job status/error messages • Paper levels by drawer • Paper drawer configuration (paper size) • Counter information (meter readings—includes breakdown of color versus black and white) • Key contact information by device (allows for automatic email notification to key contacts when problems occur) For added convenience,imageWARE Enterprise Management Console is also capable of monitoring third-party printers complying with the standard printer MIB, thereby consolidating network device management via one utility. Using the map view feature of imageWARE Enterprise Management Console, administrators can create logical representations of their actual printing environments. imageWARE Enterprise Management Console ships standard with all Canon imageRUNNER products. While the imageWARE Enterprise Management Console comes free with an imageRUNNER or Color imageRUNNER device, the implementation of the solution is fee-based. A Canon U.S.A. Company Software Overview Canon Solutions America, Inc. Software Overview uniFLOW uniFLOW is an exclusive, comprehensive solution from Canon delivering a rich set of functionality in the areas of secure printing,document output accounting,rules-based routing and print analysis. It is an intelligent and highly scalable print output management software suite designed to manage output driven in the general office and production print environments.With its modular design and emphasis on security, uniFLOW is particularly attractive to IT managers who value its ease of integration and strong level of control within networked environments. uniFLOW can save you time and money by providing effective controls over your entire fleet. uniFLOW's web-based architecture allows the software to run over multiple buildings, locations or sites. The uniFLOW solution can be built based on your needs from several different components depending on your needs. Benefits of uniFLOW Output Manager: uniFLOW offers organizations the ability w to,but not limited to: OWWA . SuGrtiseian , k Statistics—Track print and copy costs on all networked multifunctional devices '. 1CWF_1_'_ (not just Canon), printers as well as locally connected desktop printers. unIFLOW MA.91"°' Identify system weaknesses, right-sizing opportunities, Top 10 offenders and more with over 70 customized reports.• Follow Me Printing/Scanning — printing at any printer simply by logging a in via an employee badge or PIN Code m� - Mobile Printing — Allow users to submit print jobs from their Smartphone (such as iPhones, Blackberry or Android) and tablets (iPad, etc.). • Secure Release —Allow users to release their print jobs securely using their Smartphone or tablets as a means of authentication. • Rule Based Routing—Change how jobs are printed based on rules.Drive volume to the most appropriate printer. • Scan Capture — Scan documents into backend document management systems as a highly compressed PDF or in an editable format. A Canon U.S.A. Company Software Overview Canon Solutions America, Inc. • Content Security—Enhance document security by taking an image of each copy,print, fax or scan which can then be processed for restricted keywords. • Provide detailed device information such as meters, toner or error for efficient device management. • Integrate into backend billing systems via its SQL Connector (XML or CSV export). • Provide streamlined support for entire fleet with the support for non-Canon, non-MEAP enabled devices and embedded applications for many popular 3rd party devices. uniFLOW Modules uniFLOW consists of a primary server that can be configured with a variety of modules to address your specific needs in the following areas: Statistics The most important feature of uniFLOW is the ability to monitor and track all copy and print activities for both black and white and color usage for all devices in your fleet.uniFLOW can account by device, individual, location, department, file type, etc. With over 70 standard reports uniFLOW will provide you with up to the minute data allowing you to analyze critical data and make adjusts as needed. Reports can be auto-generated and delivered via e-mail as often as you deem necessary. What's not measured, is not managed. Follow Me Printing This feature allows users to retrieve their print jobs from any device within their network. By authenticating at a device via a badge or PIN code, the user can select which jobs to print, edit the attributes of the job before printing or even delete jobs before they are released. Users can adjust print settings such as color, duplex, stapling, hole-punch, page counts, etc., right from the multi-function devices. Users also have the flexibility for scanning to e-mail or any configured back end solution that they use from any device. Secure Mobile Printing Canon's exclusive uniFLOW solution can allow mobile users to easily print from their smartphones and tablets via Canon multifunction products, single function printers and non-Canon print devices. In addition,companies can control and secure the release of the print output to networked devices by tracking and statistically capturing all output related details and requiring users to authenticate at the device prior to print delivery. 0 Secure Mobile Submission: A Canon U.S.A. Company Software Overview Canon Solutions America, Inc. uniFLOW allows any mobile user to submit a print job, as long as that user's mobile device has emailing capabilities.Users can also submit jobs via web browser,or printing directly from an application using an internet enabled driver. • Secure Mobile Release: Once a print job is submitted,regardless of whether it's from a desktop PC or a mobile device, the user will fall into the uniFLOW My Print Anywhere (follow me printing)workflow,where the user will walk to the most convenient device,and release their print job after authenticating themselves. • Multiple Identities & Guest Printing: Users tend to have multiple identities in today's mobile age, and uniFLOW supports that by allowing users to register each of their identities, such as email addresses or phone numbers, so that the uniFLOW system will recognize them, and allow them to print. uniFLOW Secure Mobile Printing also provides the option for guest printing. Guest printing can be customized to allow visitors (outside the network) to submit print jobs,but with preset company restrictions. • Native Application: There is also a uniFLOW native app for Apple iOS devices and Android devices. This app enables the mobile device to identify a printer, for example by a QR code, select a print job from the user's personal print queue,make necessary print settings, and release their job. Rules Based Routing The end-user still just presses the "print" button, but once the job matches certain conditions, they are prompted to route the job to a more cost-effective printer. The conditions used to route the job can be different for each printer and include criteria such as the number of pages, the cost of the job, whether it contains color, or the application used to print the job. The user may choose to override the prompt to route the job to a preferred printer if given permission by the administrator. Print jobs can also be set up for automatic rerouting to the most cost-effective device, thereby denying the user the choice. uniFLOW allows organizations to save money by reducing printing expenditures by routing print jobs from expensive network printers to Canon multifunction devices that print at lower cost-per- copy. The general features of Rules Based Routing are: • Allows print jobs to be moved to another device depending on certain conditions set by the administrator. A Canon U.S.A. Company Software Overview Canon Solutions America, Inc. • Jobs can be moved automatically (i.e.without asking the user first) or interactively (i.e. getting the user to choose first). • Notification of the job routing can be sent to user via web pop-up and/or email. • Ability to route jobs from one networked printer to another. • Ability to route jobs from a locally attached desktop printer to a networked printer. • Ability to route jobs to a secure print queue. • Savings made from routing jobs can be stored in the database for later reporting. • Potential savings from routing jobs to the cheapest device can be stored in the database for later reporting. • Users who ignore the routing advice and keep printing to the most expensive printers can also be tracked. Integrated Print Room Management (CRD) uniFLOW provides the ability to route jobs to the print shop just like any other print job to any other printer. CRD provides job ticketing, central job management via a convenient operator dashboard and pre-press document make-ready for creation and cleanup. Authentication uniFLOW offers a variety of authentication methods including corporate ID card systems, thereby giving administrators greater levels of control and security. Universal Print Driver The uniFLOW Universal Print Driver provides IT with a single,easy to manage print driver that drives printing for all devices on the network. One of the most labor intensive activities for the IT department is loading and managing various print drivers for each device on hundreds,even thousands of workstations throughout the organization. With only a single driver to manage, we take the guesswork out of which driver to use and frees up IT to focus on more mission critical tasks. This also works in a mixed printer environment with PostScript and PCL printers.If necessary a conversion between the two standards (PostScript and PCL) can take place. Click here for uniFLOW brochure A Canon U.S.A. Company Software Overview Canon Solutions America, Inc. MiCard Plus Organizations lock their MFDs to stop unauthorized and uncontrolled usage. By combining a MiCard PLUS proximity card with uniFLOW, organizations can enjoy these security benefits while still allowing authorized users quick and easy access to the MFD. A single swipe of their building access pass or ID card is all that is required to instantly authenticate and enjoy the full power of the Canon MFDs. Multiple Technologies in one Reader Proximity card readers are not just used to gain access to multi-functional devices but also to buildings,PCs or to pay for food in restaurants. Different card technologies may be in use in different buildings or may change as new services are offered to workers. The ~� MiCard PLUS reader can read over 35 different 125 kHz and 13.56 MHz proximity and contactless smart cards in the same reader. Over 35 different Technologies The MiCard PLUS is 35 card readers in one.The MiCard PLUS can be configured to read the specific card type in use in the organization. Common technologies supported by the MiCard PLUS reader include HID® Prox, Indala® (Motorola), HiTag and CASI-RUSCO® all in the 125 kHz range. In the 13.56 MHz frequency, the MiCard PLUS reader can identify the serial number from cards using technologies such as HID iCLASS and MIFARE. Simultaneous Card Reading In addition to reading more than 35 different card types, the MiCard PLUS reader can be configured to read two different cards, regardless of the technology or frequency. This allows companies with more than one technology in use in their organization to provide all users with access to the devices without having to distribute multiple cards or attaching RFID stickers to existing cards. A Canon U.S.A. Company Managed Print Services Program Canon Solutions America, Inc. Managed Print Services Program Executive Summary Today's business climate is more challenging than ever before. To remain competitive, companies must look to all aspects of their business for cost-cutting opportunities that not only improve profits but also increase productivity and enhance operational efficiencies. According to Gartner Group, an estimated 1% to 3% of annual revenues are spent on print related activities. Industry analysts continue to highlight document output as a key area for significant cost savings. A Managed Print Services (MPS) program is designed to not only simplify the management and administration of an organization's print Output fleets represent environment,but also to seek to optimize the environment by balancing a significant area of the ratio of single-function printer to multifunctional device, and the opportunity to realize number of end-users per print device, so that better efficiencies, fiduciary benefits. Savings of 10 to productivity, and cost savings can be realized. 30%of annual spend can be achieved with This proposal presents the County with a solution for taking control of active management. your single-function laser printer devices. By actively managing these —Gartner Group devices through Canon Solutions America's Managed Print Services,the County will realize significant benefits including: • Control and reduction of per-page printing costs • Simplified vendor management—one vendor to support all printing needs • Reduced IT support burden • Reduced total cost of ownership • Increased device availability Why Managed Print Services? Have you experienced any of the following challenges and pain points? • Lack of a full picture of your assets: You don't know how many devices you have,what kinds they are, or where they are located. • Control of device uptime: You don't know when machines are not functioning, when there are delays in requesting service,if there are supply outages, etc. • Multiple vendors: You spend too much time managing inconsistent obligations, different support models, and nonstandard vendor accountability. A Canon U.S.A. Company Managed Print Services Program Canon Solutions America, Inc. • Inconsistent service: You don't have centralized service across your fleet, maintenance is reactive rather than proactive, and you must deal with differing service obligations. • Lack of cost control: You might be purchasing expensive supplies, take up valuable space by storing them, and could face unpredictable maintenance costs. • Accounting challenges: You're paying multiple equipment, supply, and maintenance vendors, making it difficult to accurately budget/allocate costs. If you have, you're not alone. Canon Solutions America is here to help. Our MPS programs have achieved outstanding customer satisfaction ratings because: • We listen to and understand your requirements so we can best meet your needs. • From a financial perspective,we provide benchmark value. • Your ongoing satisfaction is ensured through our outstanding service and support. Designed for You Canon Solutions America's Managed Print Services program does not take a one-size-fits-all approach. There are many drivers behind your objectives regarding management of your print device fleet, so Canon Solutions America designs a program that meets your specific business needs and unique objectives. Starting with managing your fleet of single-function printers under a Cost-Per-Page contract,and later extending to Print Device Fleet Rightsizing,End-User Print Behavior Modification, and even Total Print Outsourcing, Canon Solutions America will work closely with you to develop a long-term strategy to transform your print infrastructure and help lower your costs, while increasing the quality of service you receive. A Canon U.S.A. Company Managed Print Services Program Canon Solutions America, Inc. Program Overview Discovery Findings Traditionally, document output costs have been widely distributed across an organization's financial reporting structure. This decentralized approach hides many print related expenses, hindering management's ability to account for the true costs of document output across the company. Through our Managed Print Services discovery process, we provide you with the information you need to understand and gain greater control of your copying and printing expenses. Objectives The County's objectives for managing document output technology are: • Identify, track, and control all output devices through a reporting system that will enable the County to account for all devices and recover related operating costs internally. • Work with a vendor who will provide optimum reliability while offering a combined approach of technology, service,performance guarantees, and systems for accountability. • Engage a single vendor to provide all document delivery systems, to realize consistency in service and pricing as well as programs for acquiring, invoicing, and supporting the document environment. • Uncover the true cost of hardcopy output within the County's environment. • Define and capture key metrics so that the County is able to evaluate the current state of operations and assess, through an informed perspective, opportunities for improvement. • Use the data gathered in this project to support the County's desire to reduce spend on hardcopy output through: o Implementing a Managed Print Services program o Reducing and consolidating print devices o Optimizing document output strategies A Canon U.S.A. Company Managed Print Services Program Canon Solutions America, Inc. Description of Services Canon Solutions America will provide the County with a fully integrated Managed Print Services program that will enable you to gain control of laser printing expenditures while also enhancing printer performance and user productivity. Features Supplies Replenishment Reports • Toner • Monthly usage dashboard • Quarterly account review Printer Monitoring Printer Maintenance All inclusive, Proactive alert monitoring • Routine R preventative maintenance cost per- • • Maintenance kits (where applicable) Page model. Help Desk Printer Repair • Level 1 triage • Parts • Labor Single-Function Printer Management To easily and efficiently manage all of your single-function print devices, our MPS program offering includes supplies,parts, and labor,plus covers toner cartridges and on-site break-fix services, all for a fixed cost-per-print (CPP) fee structure (one CPP for black&white output devices and one CPP for color output devices).Also included are proactive device monitoring,Level 1 Help Desk services,and a comprehensive reporting package. • Supplies 0 • Par • Labor 0 —� • Device monitoring DATA MANAGED DOCUMENT • Usage reporting COLLECTION AGENT ADMINISTRATION Data — • Level 1 Help Desk IP Address CUSTOMER Model Info ENVIRONMENT Motor Data Service Alerts Supply Alerts In addition to field-based technicians,our Technical Operations Center(TOC)is key to our successful delivery model for Managed Print Services. Through the deployment of remote monitoring software, the TOC proactively responds to device alert conditions, often before end-users even realize there is a problem. A Canon U.S.A. Company Managed Print Services Program Canon Solutions America, Inc. Program Outline When compared against the County's current single-function laser printer program,the advantages of Canon Solutions America's proposal become clear.The County will receive significantly greater levels of service while also reducing Total Cost of Ownership. Print Solutions Comparison Feature Current Proposed Supplies (toner) Purchase as Needed Included Parts (break-fix T&M Included Labor(break-fix T&M Included Device Monitoring n/a Included Proactive Alert/Error Condition Response n/a Included Usage Reporting n/a Included Level 1 Hep Desk Vendor Specific Included Fixed Cost-Per-Print n/a Included Simplified Billing n/a Included Consumables Tracking n/a Included Comprehensive Account Review n/a Included Simplified Vendor Management Multiple One Vendor Canon Solutions America's MPS Program is a no-minimum base volume agreement—you pay for only the actual number of pages printed.There are no overages,either;the County may print as much or as little as business demands require for a given period. A Canon U.S.A. Company Managed Print Services Program Canon Solutions America, Inc. Benefits of MPS Through the implementation of Canon Solutions America's MPS Program, the County will be better able to manage the use and allocation of your existing printer fleet. • Lower Total Expenses: Managed Print Services will enable the County to control and reduce print related expenses through an all-inclusive cost-per-page (CPP) program designed to optimize print environments, eliminate costly supply stocking, and lower overall laser printer costs. Reduce overall spend on print-related activities with potential savings of 10-30%. • No Hidden Fees: For a low monthly fee, Canon Solutions America will provide the County with the supplies and service necessary to keep the printer fleet running at peak performance.The predictable monthly fee is based upon actual usage and includes all laser printer related supplies and service, except paper and staples. Includes OEM (Original Equipment Manufacturer) toner and supplies. • Simple Cost Management: Print cartridge expenses are often buried in departmental budgets, making it difficult to quantify print related costs and impossible to manage the print environment. Managed Print Services will provide the County with visibility into these costs,including a single invoice for all laser printer expenditures. Enjoy streamlined billing with management reports that support easy cost allocation. • Single Vendor Model: Simplify the management and administration of your print environment through a single vendor dedicated to optimizing and managing all document output devices. • Reduced Burden on IT: By removing the burden of printer related support tasks from the County's IT department, your internal IT resources will be able to focus on core business systems and value-added technology initiatives. • Increased Control of the Print Environment: Leveraging industry-leading tools and tactics, Canon Solutions America will provide the County with By actively engaging in valuable information on laser printer and quarterly business reviews, multifunction printer usage and associated costs. Canon Solutions America Through scheduled performance reviews, we will works with you to continually provide recommendations for the continual seek opportunities for optimization of your print environment including greater savings. opportunities for cost savings and productivity enhancements. A Canon U.S.A. Company Managed Print Services Program Canon Solutions America, Inc. Support Canon Solutions America's nationwide service network consists of a skilled and professional technical support staff. Our Analysts,Engineers and Service Technicians continually undergo technical training and professional development in pursuit of service excellence. As a result, our technical support staff is among the most experienced and tenured in the industry. Every service technician completes a rigorous factory and in-house training curriculum provided by both Canon U.S.A. and select third parties. This ongoing education ensures that every Service Technician keeps pace with advancing technology. Canon Solutions America service technicians are backed by a state-of-the-art dispatching system that enables a technician to be dispatched from the location nearest you. Our technicians are measured on machine reliability,not number of calls per day.As a result, our customers experience unparalleled manufacturer direct service and support. Having both internal and external support capabilities is critical to ensuring that our solutions are met with total customer satisfaction. There are a number of key components to our support infrastructure, including pre and post sales systems support, help desk, on-site training, automated dispatch, and a number of other areas, which provide the high level of support our customers expect and deserve. Canon Solutions America provides geographic coverage across the United States. Each region is supported by a comprehensive web of service professionals who provide best-in-class technical support to our growing base of customers. Beyond these critical regions, a network of authorized service companies stands ready to support your needs. National Technology Solutions Center Recognizing the unique support requirements for today's connected office environment, Canon Solutions America developed a technical center of excellence for all Canon and third-party solutions — The National Technology Solutions Center. This center is your company's one-call, problem resolution resource for all Canon and third-party solutions, and provides the following for Managed Print Services: • National Help Desk • Service/Repair Coordination • Usage Reporting • Device Monitoring • Supplies Fulfillment A Canon U.S.A. Company Managed Print Services Program Canon Solutions America, Inc. Project Plan Below is the proposed high-level project plan for the County's Managed Print Services implementation. Once the County accepts the proposal,a more detailed project plan will be developed in cooperation with the County. TBD Canon Solutions America installs and configures data collection agent on central PC TBD Data collection agent executes and collects print data for 30 days TBD Canon Solutions America analyzes print data and develops Managed Print Services proposal TBD Canon Solutions America and the County review proposal and associated recommendations TBD The County approves proposal, completes required documentation, and executes contract Within 3 days of project initiation Canon Solutions America conducts pre-installation site survey Within 15 days of project initiation Canon Solutions America installs technology where appropriate 90 days post implementation Canon Solutions America monitors results of implemented solution Approximately 100 days Canon Solutions America conducts account review post implementation with the County Ongoing quarterly reviews Canon Solutions America will conduct Account Reviews on a quarterly basis to ensure ongoing customer satisfaction A Canon U.S.A. Company Managed Print Services Program Canon Solutions America, Inc. Going Further Managing single-function printer costs under a cost-per-page contract is only the beginning of what we can do for you. Canon Solutions America's Managed Print Services programs encompass the full range of services required to achieve your company's print management objectives. By leveraging our extensive expertise in document and print management,your organization can truly optimize your fleet through a balanced approach, reducing costs while also increasing the level of service received by your end-users. In addition to Cost-Per-Page,MPS can provide: MYSOUXING • Print Device Fleet Rightsizing • End-User Print Behavior Modification �r =443 a,M RINITSIZIHG • Total Print Outsourcing BEHAVIOR AA061FICATION Print Device Fleet Rightsizing Office environments that do not actively manage their print device fleet typically suffer from sub- optimal investment and inefficient ongoing spend. Research group IDC reports that poorly managed copy/print environments affect approximately 75% of all organizations, costing those organizations upwards of 30% more than required. This inefficiency is often the result of factors that are not easily recognized until they are specifically sought out. Simply put, most organizations have too many print devices and too many printer makes and models. Motivated by the perception that locally attached printers will provide more convenience and better security,the result is the proliferation of small,easy to procure, inexpensive to acquire laser printers. When you consider supplies, the inefficiencies become even greater—since each make and model of laser printer requires specific, and often expensive, consumables. You can enjoy significant cost savings while improving the level of service delivered to your end-users by engaging a methodical approach,governed by best practices,to consolidate print devices, standardize the infrastructure, and better leverage technology. End-User Print Behavior Modification Most organizations do not understand their total costs related to printing; the same is true for your employees. By implementing an output management solution, you can gain valuable insights regarding your total spend on print related activities. You can further use this technology to extend your commitment to reducing print volumes by educating your staff about the cost of each print job. By providing employees with real time feedback regarding the cost of each print job, they are A Canon U.S.A. Company Managed Print Services Program Canon Solutions America, Inc. empowered to make informed and thoughtful decisions. Through the powerful combination of employee education and the comprehensive reporting provided by these solutions, you can further drive down your total cost of print output. "Output fleets represent a hidden gold mine of cost As organizations continue to drive cost efficiencies within savings to enterprises. By their print environment, additional benefits become available developing a comprehensive that includes approach that were not previously possible within a standard, non-managed ap apprpr cost-per-page infrastructure. By deploying Canon's output management suite, oriented procurement, uniFLOW, you can gain the insight required to encourage and ongoing management responsible printing behaviors while also enabling such advanced of the fleet, enterprises can capabilities as secure print release, rules-based print routing, and reap the savings benefits of authorization workflow. this often-overlooked technology area." -Gartner Group Total Print Outsourcing Having a provider take over the management of your entire print infrastructure will save your organization significant amounts of money as most of the burdened costs of IT and the administration of devices and their supplies are shifted to the provider. Providers have the expertise and scale to do this much more effectively than any single company, and they can do this more cost effectively than any one organization on their own. Our comprehensive portfolio of Managed Print Services will help your organization realize the full potential of your output strategy. A Canon U.S.A. Company Product Literature Canon Solutions America, Inc. Product Literature A Canon U.S.A. Company Published Specifications Canon Solutions America, Inc. Published Specifications Canon Solutions America, Inc. is providing the published specification from Buyers Laboratory, Inc. (BLI) on the 2 Flash Drives. The specifications are also included in the Product Literature that was required in Section 4 Special Conditions Monochrome 3, �� Canon imageRUNNER Canon imageRUNNER Canon imapRURNER Canonh gaRONNEFt Canon lmageRDNNER Canon imageRDNNER Canon imageRUNNER ADVANCE 4525i II ADVANCE 45351II ADVANCE 4545111 ADVANCE 6555i it ADVANCE 6565i R ADVANCE 6575i 11 ADVANCE 8505 PRO II E Ja E*0 Or. ❑Alerts ❑f Favontee ❑Alerts ❑J F.— ❑Nena ❑J Fawntes ❑Alerts ❑x F— ❑Alert- ❑J Fawrrtee ❑Alerts ❑Faroiaea ❑Alerts ❑I Favomea I1BA.BUB-,16104 uskatr NC16705 2 3 4 4 4 5 5 $8,000 $10,000 $13,500 $18,000 $24,000 $30,000 $53,OD0 None None None None Nane None None Cunent Current Current Curran Current CuaenL Guuent Ioro n A avail Inro not avail lofo notavail Infonotavall Infonotavail Info not avail Info nat avail Mardi 2018 March 2018 March 2076 March 201E March 2010 March 2C76 March 2D78 Ca.n(]Monot avail) Canon(IMo not avail) Can.(Info not avail) Car.(Chm) Can.(China) Can.(China) Canon(Info not avail) None None None Nona None None None Canon irrageRUNNER Can.inagaRUNNER Canon imageRONNER Canon imageRDNNER Canon imaoeRDNNER Carwn imegeRI1NNER Canon im aeRUNNER ADVANCE45251 ADVANCE 45351 ADVANCE45451 ADVANCE 6555i ADVANCE 6565i ADVANCE 65751 ADVANCE 85051 Color x x x x x x Carron imWeRLNN151 Canon ufragaR I NHt Calm imag6RUNNER Canon imageRlN M Canon imag�RUN1ER Canon irrsgWWJI�D�E7t ADVANCE C352511 ADVANCEC35M11 ADVANCE C55Wg ADVANCE C5550i 11 ADVANCE C55EM6 ADVANCE C756Mg N*° P E 04 N 00 N On N 00 ❑Al— ❑ Favoi@ea ❑Akita ❑ Fa—w— ❑Al— ❑ Favalims ❑Al— ❑favorttea ❑At— ❑Favmiren ❑Ai— ❑r varit. 2 2 3 4 4 4 $7,800 $11,D00 05,000 $20,000 03,000 $32,000 None None None None None None Current Current Current Current Currant Current Into not avail Info not avail Info not avail Info not avail Info not avail Info not avail Febmary 2016 February 2010 March 2016 March 201 B March 2010 March 201 B Canon(China) Canon(China♦ Carson(Info not avail) Canon(l nfo not avail) Canon(Info riot avail) Canon(China) None None None None None None Canon imageRUNNER Canon imageRUNNER Canon lmageRUNNER Canon imageRLNNER Canon imageRUNNER Canon imageRUNNER ADVANCE C35251 ADVANCE C3530i ADVANCE C5535i ADVANCE C555Oi I ADVANCE C556Oi ADVANCE C7555i A Canon U.S.A. Company Current Distribution Model Canon Solutions America, Inc. Current Distribution Model Company Locations Canon Solutions America, Inc. is the direct sales subsidiary of Canon U.S.A. The two entities share several facilities across the United States. Some of the facilities are corporate operations and regional warehouses. Canon Solutions America,Inc.and Canon U.S.A.distribute the majority of products,part and supplies thought five major warehouse facilities;Jamesburg,NJ.,Norcross, GA.,Woodridge,IL., Irving,TX., Cosa Mesa, CA. We cover approximately 72% of the United States population and GDP. For Participating Agencies that are not covered by Canon Solutions America,Inc. service area,the services will be provided by a Canon U.S.A. Authorized Dealer. Branch Office Locations Name Address City 0 State Zip Birmingham 1030 London Drive, Suite 200 Birmingham AL 35211 Tuscaloosa 2000 Veterans Memorial Parkway- Unit 2 Tuscaloosa AL 35404 Montgomery 250 Commerce Street Montgomery AL 36104 Dothan 217 Graceland Drive, Suite 1 Dothan AL 36303 Mobile 3059 Dauphin Square Connector Mobile AL 36607 Little Rock 1401 West Capital Ave Little Rock AR 72201 Phoenix 1475 North Scottsdale Road Scottsdale AZ 85257 San Pedro 300 Westmont Drive San Pedro CA 90731 Long Beach (Kilroy) 3900 Kilroy Airport Way Long Beach CA 90806 Long Beach 2417 East Carson Street/ Dock 48 Long Beach CA 90810 Glendale 207 Goode Ave Glendale CA 91205 Ontario 3237 East Guasti Road, Suite 200 Ontario CA 91761 San Diego 10509 Vista Sorrento Pkwy, Ste 116 San Diego CA 92121 El Centro 203 S Waterman Ave El Centro CA 92243 Irvine 15975 Alton Parkway Irvine CA 92618 Ventura 6435 Ventura Boulevard Ventura CA 93003 San Francisco 201 California street, Suite 100&640 San Francisco CA 94111 Livermore 161 S.Vasco Road, Suite E Livermore CA 94551 Walnut Creek 1350 Treat Blvd Walnut Creek CA 94597 San Jose 3300 North First Street San Jose CA 95134 A Canon U.S.A. Company Current Distribution Model Canon Solutions America, Inc. Sacramento 3835 North Freeway Blvd.Suite 110 Sacramento CA 95834 Englewood 14 Inverness Drive East Englewood CO 80112 Loveland 1635 Fortrail Drive Loveland CO 80538 80112- Denver Sky Harbor Business Park Centennial CO 6703 Rocky Hill 1-91 Tech Center, Bldg 2 Rocky Hill CT 6067 East Hartford 110 Prestige Park Rd East Hartford CT 6108 Trumbull(Oce) 100 Oakview Drive Trumbull CT 6611 Washington 1901 L. St. NW Suite 200 Washington DC 20036 Delmarva 200 Bellevue Parkway, Suite 140 Wilmington DE 19809 Jacksonville 10401 Deerwood Park Blvd Jacksonville FL 32256 Maitland 2600 Maitland Center Parkwy Maitland FL 32751 Orlando 7803 Southland Blvd, Building 200,Suit 202 Orlando FL 32809 Miami Lakes The Grand Corporate Center, Suite 350 Miami Lakes FL 33016 Deerfield Beach 720 S. Powerline Road -Suite E Deerfield Beach FL 33442 Boca Raton(Oce) 5600 Broken Sound Blvd, 2nd Flr Boca Raton FL 33487 Tampa 7650 Courtney Campbell Causeway Tampa FL 33607 Macon 4100 Riverside Drive, Suite 103 Macon GA 31210 Savannah 7001 Chatham Center Dr Savannah GA 31405 Waycross 1707 Boulevard Square Rd Waycross GA 31501 Albany(GA) 307 Grand Island Drive, Suite 4 Albany GA 31707 30093- Atlanta 5625 Oakbrook Parkway Norcross GA 1847 Honolulu 210 Ward Avenue Honolulu HI 96814 Itasca (Bruning) 1800 Bruning Dr W Itasca IL 60143 Schaumburg 425 North Martingale Road Schaumburg IL 60173 Woodridge 10350 Beaudin Blvd, Suite 200 Woodridge IL 60517 Burr Ridge 1333 Burr Ridge Parkway, Suite 175 Burr Ridge IL 60527 60606- Chicago 225 West Washington Chicago IL 6604 Carmel 630 West Carmel Drive, Ste 130 Carmel IN 46032 Fort Wayne 6915 Innovation Blvd. Ft. Wayne IN 46818 46628- South Bend 2420 Viridian Drive, Suite 200 South Bend IN 4300 Kansas City Kansas City Commerce Plaza Overland Park KS 66210 Topeka 1131 SW Winding Road Topeka KS 66615 Wichita 8201 E. 34th Street Wichita KS 67226 Louisville 10400 Linn Station Road Suite 108 Louisville KY 40223 Lexington 2285 Executive Drive 1st floor Lexington KY 40505 New Orleans 3850 N. Causeway Blvd. Metairie LA 70002 Houma 4752 Highway 311 1 Houma I LA 1 70360 A Canon U.S.A. Company Current Distribution Model Canon Solutions America, Inc. Lafayette 201 Energy Parkway Lafayette LA 70508 Lake Charles One Lake Shore Dr Lake Charles LA 70629 Baton Rouge 11115 Industriplex Blvd, Suite 303 Baton Rouge LA 70809 Boston 40 Broad Street, Suite 102 Boston MA 2109 21043- Baltimore 6011 University Blvd, Suite 460 Ellicott City MD 6084 Portland, ME 326 Harlow Street Bangor ME 4401 04103- Portland, ME 1055 Riverside Street Portland ME 1065 Grand Rapids 330 East Beltline Avenue, NE Grand Rapids MI 49506 48375- Detroit 39555 Orchard Hill Place, Suite 190 Novi MI 5374 Eagan 880 Blue Gentian Road Suite 100 Eagan MN 55121 St. Louis 6 Cityplace Drive Creve Coeur MO 63141 Ridgeland 119 Marketridge Road, Suite A Ridgeland MS 39157 Gulfport 9480 Three Rivers Rd. Gulfport MS 39501 Jackson 210 East Capitol Street Suite 200 Jackson MS Durham 4319 South Alston Ave, Suite 101 Durham INC 27713 Charlotte 8720 Red Oak Blvd -Suite 502 Charlotte INC 28217 LaVista(omaha) 6940 South 108th Street LaVista NE 68128 Lincoln 37010 Street, Ste 102 Lincoln NE 68510 Bedford 15 Constitution Drive Bedford NH 3110 Keene 640 Marlboro Street Keene NH 3431 Lebanon 31 Old Etna Road Suite S-5 Lebanon NH 3766 Cranford 11 Commerce Drive—Suite 204 Cranford NJ 7016 Paramus 115 West Century Road Suite 370 Paramus NJ 7652 Burlington 300 Commerce Square Blvd Burlington NJ 8016 Southern NJ 8000 Midlantic Drive Mount Laurel NJ 8054 Jamesburg 100 Ridge Road Jamesburg NJ 8831 Monroe Monroe 24 Engelhard Dr Township NJ 8831 87107- Albuquerque 2420 Comanche Road NE Albuquerque NM 1956 87401- Farmington 2222 East 20th Street#10 Farmington NM 8904 Las Vegas 731 Pilot Road Suite J Las Vegas NV 89119 Reno 5470 Kietzke Lane Reno NV 89511 Manhattan-East 125 Park Ave,9th Floor New York NY 10017 Downtown NYC 5 West 37th Street New York NY 10018 New York(Oce) 1333 Broadway, 6th Floor New York NY 10018 White Plains 1133 Westchester Avenue White Plains NY 10604 A Canon U.S.A. Company Current Distribution Model Canon Solutions America, Inc. East Meadow 90 Merrick Avenue East Meadow NY 11554 Melville Canon Solutions America, Inc. One Canon Park Melville NY 11747 Albany 18 Corporate Woods Boulevard Albany NY 12211 Fairport 800 Crosskeys Office Park,Suite 836 Fairport NY 14450 Columbus(Dublin) 5200 Upper Metro Place Dublin OH 43017 Toledo 1724 Indian Wood Circle, Suite F Maumee OH 43537 Independence 6100 Oaktree Blvd Suite 150 Independence OH 44131 45040- Cincinnati 4900 Parkway Drive Suite 170 Mason OH 8664 Portland 9401 SW Nimbus Avenue Beaverton OR 97008 Portland Warehouse 6650 N. Basin Avenue Portland OR 97217 Medford 3539 Heathrow Way Medford OR 97504 Pittsburgh Airside Business Park Moon Township PA 15108 Harrisburg 5020 Ritter Road,Suite 111 Mechanicsburg PA 17055 Philadelphia One Liberty Place, Philadelphia PA 19103 19044- Horsham 800 Enterprise Road, Suite 105 Horsham PA 3688 Providence 117 Metro Center Blvd Warwick RI 2886 West Columbia 1320 Main Street Columbia SC 29201 Nashville 402 BNA Drive, Suite 360 Nashville TN 37217 Knoxville 4707 Papermill Drive Knoxville TN 37909 Irving 3200 Regent Blvd Docks 16-19 Irving TX 75063 Dallas 14241 Dallas Parkway,Suite 100 Dallas TX 75254 Ft. Worth 860 Airport Frwy Hurst TX 76054 Houston 2930 W Sam Houston Parkway N Houston TX 77043 Beaumont 7510 Calder Ave Beaumont TX 77706 San Antonio 17115 San Pedro Ave, Suite 100 San Antonio TX 78232 Austin 12515 Research Boulevard, Bldg 7 Austin TX 78759 El Paso Regis-221 N. Kansas St El Paso TX 79912 Salt Lake City 298 Mercer Way Salt Lake City UT 84115 Falls Church 3190 FairView Park Drive Falls Church VA 22042 Alexandria 6464 E General Green Way, Alexandria VA 22312 Richmond 3901 Westerre Parkway, Suite 110 Richmond VA 23233 Virginia Beach 192 Ballard Court Virginia Beach VA 23462 Williston 520 Avenue D Williston VT 5495 Spokane 10102 E. Knox Suite 400 Spokane WA 9206 Seattle 12856 Interurban Anenue South Tukwila WA 98168 Yakima 901 W.Yakima Ave Yakima WA 98902 Kennewick 8601 W. Clearwater Suite B Kennewick WA 99336 Milwaukee Crossroads Corporate Center II Waukesha WI 53186 A Canon U.S.A. Company National IPA Exceptions / Standard Review of Bid Terms and Conditions Canon Solutions America, Inc. National IPA Exceptions / Standard Review of Bid Terms and Conditions A Canon U.S.A. Company Canon Solutions America, Inc. A Canon U.S.A. Company Attachment E - National IPA Exhibit A Canon Solutions America, Inc. Attachment E - National IPA Exhibit A Detailed Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract The following document represents our detailed response to each item listed throughout Attachment A, Exhibit A, National IPA Response for National Cooperative Contract. We have included a brief response below each paragraph, bulleted item and or question listed throughout this section. In cases where our response required additional supporting documentation, or could be better understood through use of an existing document or diagram,we have provided the document and a reference to where it is located in our submittal. NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT A- RESPONSE FOR NATIONAL COOPERATIVE CONTRACT 1.0 Scope of National Cooperative Contract 1.1 Requirement The County of DuPage, IL (hereinafter defined and referred to as "Principal Procurement Agency"), on behalf of itself and the National Intergovernmental Purchasing Alliance Company ("National IPA"), is requesting proposals for multifunction copier devices and service solutions. The intent of this Request for Proposal is that any contract between Principal Procurement Agency and Supplier resulting from this Request for Proposal (hereinafter defined and referred to as the "Master Agreement") be made available to other public agencies nationally, including state and local governmental entities,public and private primary, secondary and higher education entities,non-profit entities, and agencies for the public benefit ("Public Agencies"), through National IPA's cooperative purchasing program. The Principal Procurement Agency has executed a Principal Procurement Agency Certificate with National IPA (an example of which is included as Exhibit D) and has agreed to pursue the Master Agreement. Use of the Master Agreement by any Public Agency is preceded by their registration with National IPA as a Participating Public Agency in National IPA's cooperative purchasing program. Registration with National IPA as a Participating Public Agency is accomplished by Public Agencies entering into a Master Intergovernmental Cooperative Purchasing Agreement, an example of which is attached as Exhibit C. The terms and pricing established in the resulting Master Agreement between the Supplier and the Principal Procurement Agency will be the same as that available to Participating Public Agencies through National IPA. All transactions,purchase orders,invoices,payments etc.,will occur directly between the Supplier and each Participating Public Agency individually, and neither National IPA, any Principal Procurement Agency nor any Participating Public Agency,including their respective agents,directors,employees or representatives, shall be liable to Supplier for any acts, liabilities, damages, etc.,incurred by any other Participating Public Agency. A Canon U.S.A. Company Attachment E - National IPA Exhibit A Canon Solutions America, Inc. This Exhibit A defines the expectations for qualifying Suppliers based on National IPA's requirements to market the resulting Master Agreement nationally to Public Agencies. Each section in this Exhibit A refers to the capabilities, requirements, obligations, and prohibitions of competing Suppliers on a national level in order to serve Participating Public Agencies through National IPA. These requirements are incorporated into and are considered an integral part of this RFP. National IPA reserves the right to determine whether or not to make the Master Agreement awarded by the Principal Procurement Agency available to Participating Public Agencies. Acknowledged 1.2 Marketing, Sales and Administrative Support During the term of the Master Agreement National IPA intends to provide marketing, sales and administrative support for Supplier pursuant to this section 1.2 that directly promotes the Supplier's products and services to Participating Public Agencies through multiple channels, each designed to promote specific products and services to Public Agencies on a national basis. The National IPA marketing team will work in conjunction with Supplier to promote the Master Agreement to both existing Participating Public Agencies and prospective Public Agencies through: A. Marketing collateral (print, electronic, email,presentations) B. Website development and support C. Trade shows/conferences/meetings D. Advertising E. Social Media F. Sales Team Support The National IPA sales teams will work in conjunction with Supplier to promote the Master Agreement to both existing Participating Public Agencies and prospective Public Agencies through: A. Individual sales calls B.Joint sales calls C. Communications/customer service D. Training sessions for Public Agency teams E. Training sessions for Supplier teams The National IPA contracting teams will work in conjunction with Supplier to promote the Master Agreement to both existing Participating Public Agencies prospective Public Agencies through: A.Serving as the subject matter expert for questions regarding joint powers authority and state statutes and regulations for cooperative purchasing B. Training sessions for Public Agency teams C. Training sessions for Supplier teams D. Regular business reviews to monitor program success A Canon U.S.A. Company Attachment E - National IPA Exhibit A Canon Solutions America, Inc. E. General contract administration Suppliers are required to pay an administrative fee of 3% of the greater of the Contract Sales under the Master Agreement and Guaranteed Contract Sales under this Request for Proposal. Supplier will be required to execute the National IPA Administration Agreement (refer to Exhibit B). Capitalized terms not otherwise defined herein shall have the meanings given to them in the Master Agreement or in the National Intergovernmental Purchasing Alliance Company Administration Agreement between Supplier and National IPA (the "National IPA Administration Agreement") Acknowledged;Marketing and Sales Support Suppliers will pay an administrative fee of 2% of the Contract Sales under the Master Agreement and Guaranteed Contract Sales under this Request for Proposal. Supplier will execute a mutually agreed upon National IPA Administration Agreement (refer to Exhibit B). 1.3 Estimated Volume The dollar volume purchased under the Master Agreement is estimated to be approximately $60M annually. While no minimum volume is guaranteed to Supplier, the estimated annual volume is projected based on the current annual volumes among the Principal Procurement Agency, other Participating Public Agencies that are anticipated to utilize the resulting Master Agreement to be made available to them through National IPA, and volume growth into other Public Agencies through a coordinated marketing approach between Supplier and National IPA. Acknowledged 1.4 Award Basis The basis of any contract award resulting from this RFP made by Principal Procurement Agency will be the basis of award on a national level through National IPA. If multiple suppliers are awarded by Principal Procurement Agency under the Master Agreement, those same suppliers will be required to extend the Master Agreement to Participating Public Agencies through National IPA. Utilization of the Master Agreement by Participating Public Agencies will be at the discretion of the individual Participating Public Agency. Certain terms of the Master Agreement specifically applicable to the Principal Procurement Agency are subject to modification for each Participating Public Agency as Supplier, such Participating Public Agency and National IPA shall agree. Participating Agencies may request to enter into a separate supplemental agreement to further define the level of service requirements over and above the minimum defined in the Master Agreement (i.e. invoice requirements, order requirements, specialized delivery, diversity requirements such as minority and woman owned businesses, historically underutilized business, governing law, etc.). Any supplemental agreement developed as a result of the Master Agreement is exclusively between the Participating Agency and the Supplier (Contract Sales are reported to National IPA). A Canon U.S.A. Company Attachment E - National IPA Exhibit A Canon Solutions America, Inc. Acknowledged 1.5 Objectives of Cooperative Program This RFP is intended to achieve the following objectives regarding availability through National IPA's cooperative program: A. Provide a comprehensive competitively solicited and awarded national agreement offering the Products covered by this solicitation to Participating Public Agencies; B. Establish the Master Agreement as the Supplier's primary go to market strategy to Public Agencies nationwide; C.Achieve cost savings for Supplier and Public Agencies through a single solicitation process that will reduce the Supplier's need to respond to multiple solicitations and Public Agencies need to conduct their own solicitation process; D. Combine the aggregate purchasing volumes of Participating Public Agencies to achieve cost effective pricing. Acknowledged 2.0 REPRESENTATIONS AND COVENANTS As a condition to Supplier entering into the Master Agreement,which would be available to all Public Agencies, Supplier must make certain representations,warranties and covenants to both the Principal Procurement Agency and National IPA designed to ensure the success of the Master Agreement for all Participating Public Agencies as well as the Supplier. Acknowledged 2.1 Corporate Commitment Supplier commits that (1) the Master Agreement has received all necessary corporate authorizations and support of the Supplier's executive management, (2) the Master Agreement is Supplier's primary "go to market" strategy for Public Agencies, (3) the Master Agreement will be promoted to all Public Agencies,including any existing customers,and Supplier will transition existing customers,upon their request, to the Master Agreement, and (4) that the Supplier has read and agrees to the terms and conditions of the Administration Agreement with National IPA and will execute such agreement concurrent with and as a condition of its execution of the Master Agreement with the Principal Procurement Agency. Supplier will identify an executive corporate sponsor and a separate national account manager within the RFP response that will be responsible for the overall management of the Master Agreement. Acknowledged A Canon U.S.A. Company Attachment E - National IPA Exhibit A Canon Solutions America, Inc. 2.2 Pricing Commitment Supplier commits the not-to-exceed pricing provided under the Master Agreement pricing is its lowest available (net to buyer) to Public Agencies nationwide and further commits that if a Participating Public Agency is eligible for lower pricing through a national, state, regional or local or cooperative contract,that the Supplier will match such lower pricing to that Participating Public Agency under the Master Agreement. We are unable to make this representation due to the specific requirements that exist in this proposal. 2.3 Sales Commitment Supplier commits to aggressively market the Master Agreement as its go to market strategy in this defined sector and that its sales force will be trained, engaged and committed to offering the Master Agreement to Public Agencies through National IPA nationwide. Supplier commits that all Master Agreement sales will be accurately and timely reported to National IPA in accordance with the National IPA Administration Agreement. Supplier also commits that its sales force will be compensated, including sales incentives, for sales to Public Agencies under the Master Agreement in a consistent or better manner compared to sales to Public Agencies if the Supplier were not awarded the Master Agreement. Acknowledged 3.0 SUPPLIER QUALIFICATIONS Supplier must supply the following information in order for the Principal Procurement Agency to determine Supplier's qualifications to extend the resulting Master Agreement to Participating Public Agencies through National IPA. 3.1 Company A. Brief history and description of your company. B. Total number and location of sales persons employed by your company. C. Number and location of support centers (if applicable). D. Annual sales for the three previous fiscal years. E. Submit your FEIN and Dunn&Bradstreet report. A. Tab 2. Experience, Expertise and Reference Section 2. Corporate Profile B. Tab 2. Experience, Expertise and Reference Section 6. National Cooperative Capabilities C. Tab 4. Resources, Approach and Methodology Section 15. Service Organization Overview D. Tab 2. Experience,Expertise and Reference Section 9.Financial Information A Canon U.S.A. Company Attachment E - National IPA Exhibit A Canon Solutions America, Inc. E. Tab 7. Forms and Documents Section Required Forms FEIN and Dun & Bradstreet Report 3.2 Distribution,Logistics A. Describe how your company proposes to distribute the products/service nationwide. B. Identify all other companies that will be involved in processing, handling or shipping the products/service to the end user. C. Provide the number, size and location of your company's distribution facilities, warehouses and retail network as applicable. D. State any return and restocking policy and fees,if applicable, associated with returns. E. Describe the full line of products and services offered by your company. A. Tab 2. Experience,Expertise and Reference Section 3. Corporate Profile B. Canon Solutions America, Inc. uses commercially available companies for products, parts and supplies. For delivery of pre-configured product Canon Solutions America, Inc. uses regional specialized carriers. C. Tab 2. Experience,Expertise and Reference Section 3. Corporate Profile D. Tab 1 Scope of Work and Specifications Section 2 Scope of Work and Specifications E. Tab 4 Resources,Approach and Methodology Section 11-22 3.3 Marketing and Sales A. Provide a detailed ninety-day plan beginning from award date of the Master Agreement describing the strategy to immediately implement the Master Agreement as your company's primary go to market strategy for Public Agencies to your teams nationwide, to include, but not limited to: i. Executive leadership endorsement and sponsorship of the award as the public sector go-to-market strategy within first 10 days ii.Training and education of your national sales force with participation from the executive leadership of your company, along with the National IPA team within first 90 days Canon Solutions America,Inc.will continue to use the Agreement with DuPage and National IPA as a fully endorsed program by our Executive Leadership. Based on the last 10 years of history,Canon Solutions America,Inc.is in a very fortunate position for the Marketing and Sales of cooperative agreements. We have the tools, training and process to implement an aggressive launch of a new agreement.Additionally,we have able to have year over year growth with the legacy agreements. B. Provide a detailed ninety-day plan beginning from award date of the Master Agreement describing the strategy to market the Master Agreement to current A Canon U.S.A. Company Attachment E - National IPA Exhibit A Canon Solutions America, Inc. Participating Public Agencies, existing Pubic Agency customers of Supplier, as well as to prospective Public Agencies nationwide immediately upon award, to include,but not limited to: i. Creation and distribution of a co-branded press release to trade publications We will work with National IPA to create and deliver co-branded press releases, and content specifically geared around the agreement, to publications and associations. ii. Announcement, contract details and contact information published on the Supplier company website within first 90 days We will provide agreement information on our internal website at the onset of the agreement and periodically update when appropriate. iii. Design,publication and distribution of co-branded marketing materials within first 90 days Working with National IPA, we will take a complete review of the design, content and strategies for the co-branded marketing materials. The expectation is to provide the Participating Agencies with useful and compelling information. iv. Commitment to attendance and participation with National IPA at national (i.e. NIGP Annual Forum, NPI Conference, etc.), regional (i.e. Regional NIGP Chapter Meetings, etc.) and supplier- specific trade shows, conferences and meetings throughout the term of the Master Agreement v. Commitment to attend, exhibit and participate at the NIGP Annual Forum in an area reserved by National IPA for partner suppliers. Booth space will be purchased and staffed by your company. In addition,you commit to provide reasonable assistance to the overall promotion and marketing efforts for the NIGP Annual Forum,as directed by National IPA.vi. Design and publication of national and regional advertising in trade publications throughout the term of the Master Agreement vii. Ongoing marketing and promotion of the Master Agreement throughout its term (case studies,collateral pieces, presentations,promotions, etc.) As a member of the NIGP Business Council for the past 10 years we understand the value of working with association on a national, regional and national basis. We will continue to grow our engagement with and support of their association and trade shows. Please see Tab 2 Experience, Expertise and References Section 5 Commitment to the Government and Educations Sectors. viii. Dedicated National IPA internet web-based homepage on Supplier website with: • National IPA standard logo; • Copy of original Request for Proposal; • Copy of contract and amendments between Principal Procurement Agency and Supplier; A Canon U.S.A. Company Attachment E - National IPA Exhibit A Canon Solutions America, Inc. • Summary of Products and pricing; • Marketing Materials • Electronic link to National IPA's website including the online registration page; •A dedicated toll free number and email address for National IPA Based on past experience, Canon Solutions America, Inc. has directed Participating Agencies directly to the National IPA's website to minimize any conflicts. We will review this based on National IPA's request. C. Describe how your company will transition any existing Public Agency customers' accounts to the Master Agreement available nationally through National IPA. Include a list of current cooperative contracts (regional and national) your company holds and describe how the Master Agreement will be positioned among the other cooperative agreements. During the past DuPage/National IPA Agreement we were able to convert the majority of Public Agency agreement to the use of the National IPA Master Agreement. There are a few legacy agreements that will become available with the awarding of the agreement.Additionally,We have used the legacy in lieu of a formal response to several RFPs. D.Acknowledge that your company agrees to provide its company/corporate logo(s) to National IPA and agrees to provide permission for reproduction of such logo in marketing communications and promotions. Acknowledge that use of National IPA logo will require permission for reproduction, as well. Canon Solutions America,Inc.intend to provide our logo for the purpose of commercially marketing our products and services in conjunction with National IPA's efforts within our standard logo use guidelines. E. Supplier is responsible for proactive direct sales of Supplier's goods and services to Public Agencies nationwide and the timely follow up to leads established by National IPA. All sales materials are to use the National IPA logo. At a minimum, the Supplier's sales initiatives should communicate: i Master Agreement was competitively solicited and publicly awarded by a Principal Procurement Agency ii. Best government pricing iii. No cost to participate iv. Non-exclusive contract Acknowledge and agreed. A Canon U.S.A. Company Attachment E - National IPA Exhibit A Canon Solutions America, Inc. F. Supplier is responsible for the training of its national sales force on the Master Agreement. At a minimum, sales training should include: i. Key features of Master Agreement ii.Working knowledge of the solicitation process a Awareness of the range of Public Agencies that can utilize the Master Agreement through National IPA iv. Knowledge of benefits of the use of cooperative contracts Acknowledge and agreed. G. Provide contact information for the person(s),who will be responsible for: i. Marketing ii. Sales iii. Sales Support iv. Financial Reporting v. Contracts Acknowledge and agreed. H. Describe in detail how your company's national sales force is structured, including contact information for the highest-level executive in charge of the sales team. Canon Solutions America, Inc. is a direct sales subsidiary of Canon U.S.A. Branches with over 150 offices in most major metropolitan areas throughout the U.S., which. continues to grow, providing sales, service and support of Canon's document management technology. Canon Solutions America, Inc. continues to expand into cities where companies may benefit from working directly with a Canon U.S.A.,Inc. sales subsidiary. We have both dedicated vertical markets account executives and general territory representatives selling to the government and education markets. They are trained and are successful providing the Participating Agencies products and services using the County of DuPage's Agreement through National IPA. Presently, National IPA has the contact information for the highest-level executive in charge of the sales team. I. Explain in detail how the sales teams will work with the National IPA team to implement,grow and service the national program. A Canon U.S.A. Company Attachment E - National IPA Exhibit A Canon Solutions America, Inc. Canon Solutions America,Inc.has had a very constructive relationship with National IPA.Every year we have grown the program and work on increasing the use of the agreement Initial Roll-Out: We will host an initial Strategy Meeting with National IPA. This meeting will consist of the Sales and Marketing leadership from both organizations.The intent of the meeting is to achieve a regional relationship between the two entities, and review and discuss the "Go to Market Strategy," and review the Marketing Strategy in general. Zone VP Sales Meetings:With a new agreement,in September 2018, the Regional Directors (17) will meet with their respective National IPA Regional Managers. The meeting design is to discuss the Regions structure, meet the regional Sales Planning and Marketing staff, and identify market opportunities and Strategies. Zone Sales Planning and Marketing Meetings: Hold meeting between National IPA Regional Managers and our respective Zone Sales Planning and Marketing staff members to review, plan and execute regional and local trade shows and conferences. Key Branch Location Meeting: We will conduct Key Branch training and sales strategy meeting throughout the year with the National IPA Regional Managers. These meetings will be designed to increase the usage and results of the Master Agreement in the larger metropolitan markets in the United States. J. Explain in detail how your organization will manage the overall national program throughout the term of the Master Agreement,including ongoing coordination of marketing and sales efforts, timely new Participating Public Agency account setup, etc. Canon Solutions America will build on the past successes of managing the National IPA Master Agreement. Moving forward we will continue to focus on achieving the target revenue for this agreement. To that extent, we have added a marketing resource to oversee the marketing and communication related activities with the National IPA. On a national basis, we have aligned both government and education within one person's responsibility. This individual is responsible for the development and execution of the National IPA Marketing Plan. Over the past two years we have build specific market knowledge resources for sharing with our clients. This work will continue to be used to support the Participating Agencies. K. State the amount of your company's Public Agency sales for the previous fiscal year. Provide a list of your top 10 Public Agency customers, the total purchases for each for the previous fiscal year along with a key contact for each. A Canon U.S.A. Company Attachment E - National IPA Exhibit A Canon Solutions America, Inc. We generated in excess of$100 million in Public Agency Sales for fiscal 2017. We will provide a list of our top 10 Public Agencies upon request in a non-public format. L. Describe your company's information systems capabilities and limitations regarding order management through receipt of payment,including description of multiple platforms that may be used for any of these functions. Presently,we are using a customized version of Oracle as our ERP system and are capable of managing all related data/details needed to support the national program. M. Provide the Contract Sales (as defined in Section 10 of the National Intergovernmental Purchasing Alliance Company Administration Agreement) that your company will guarantee each year under the Master Agreement for the initial three years of the Master Agreement ("Guaranteed Contract Sales"). $ .00 in year one $ .00 in year two $ .00 in year three To the extent Supplier guarantees minimum Contract Sales, the administration fee shall be calculated based on the greater of the actual Contract Sales and the Guaranteed Contract Sales. At the present time we will not be guaranteeing the sales revenue for the initial three years. N.Even though it is anticipated that many Public Agencies will be able to utilize the Master Agreement without further formal solicitation,there may be circumstances where Public Agencies will issue their own solicitations. The following options are available when responding to a solicitation for Products covered under the Master Agreement. i. Respond with Master Agreement pricing (Contract Sales reported to National IPA). ii. If competitive conditions require pricing lower than the standard Master Agreement not-to-exceed pricing, Supplier may respond with lower pricing through the Master Agreement. If Supplier is awarded the contract, the sales are reported as Contract Sales to National IPA under the Master Agreement. iii. Respond with pricing higher than Master Agreement only in the unlikely event that the Public Agency refuses to utilize Master Agreement (Contract Sales are not reported to National IPA). iv. If alternative or multiple proposals are permitted, respond with pricing higher than Master Agreement, and include Master Agreement as the alternate or additional proposal. Detail your strategies under these options when responding to a solicitation. While we will utilize the National IPA as our primary go-to-market strategy, in no event shall we be liable for any fees to National IPA in the event that we bid or are awarded a contract with any entity A Canon U.S.A. Company Attachment E - National IPA Exhibit A Canon Solutions America, Inc. not utilizing the National IPA pricing or the Master Agreement,nor shall such bid or award constitute a breach of this Agreement. A Canon U.S.A. Company Pricing-Optional Products and Service Canon Solutions America, Inc. Pricing-Optional Products and Service A Canon U.S.A. Company Forms and Documents Canon Solutions America, Inc. Forms and Documents Proposal Form w Addenda Number Acknowledgement Vendors Ethics Disclosure Statement W9 Form Offeror's Subcontractor List FEIN and Dun & Bradstreet Report Illinois Certificate of Good Standing Certificate of Liability Insurance Original Equipment Manufacturer's Certification Letter Letter of Assignment Warranty Information A Canon U.S.A. Company Required Vendor Ethics Disclosure Statement Required Vendor Ethics Disclosure Statement Company Name: Canon Solutions America,Inc. Company Contact: Stacey Andersson Contact Phone: 312.521.9562 BidlContractl PO: Solicitation#18-020-LG The DuPage County Procurement Ordinance requires the following written disclosures prior to award: 1. Every vendor, union, or vendor that is seeking or has previously obtained a contract,change orders to one(1)or more contracts,or two(2)or more individual contracts with the county resulting in an aggregate amount at or in excess$25,000,shall provide to Procurement Services Division a written disclosure of all political campaign contributions made by such vendor, union,or vendor within the current and previous calendar year to any incumbent county board member,county board chairman,or countywide elected official whose office the contract to be awarded will benefit.The vendor,union or vendor shall update such disclosure annually during the term of a multi-year contract and prior to any change order or renewal requiring approval by the county board. For purposes of this disclosure requirement,"vendor or vendor"includes owners,officers,managers,lobbyists,agents,consultants,bond counsel and underwriters counsel,subcontractors and corporate entities under the control of the contracting person, and political action committees to which the contracting person has made contributions. I have made the following campaign contributions within the current and previous calendar year: If no contributions have been made enter'NONE"below: Recipient Donor Description (e.g., cash, type of AmountlValue I Date Made Rem,in-kind service,etc.) None Attach additional sheets if necessary. Ss9fr each added sheet and number each page_{#}of_(total pages). 2.All vendors and vendors who have obtained or are seeking contracts with the county shall disclose the names and contact information of their lobbyists, agents and representatives and all individuals who are or will be having contact with county officers or employees in relation to the contract or bid and shall update such disclosure with any changes that may occur. Lobbyists, Agents and Representatives And All Telephone Email Individuals Who Are Or Will Be Having Contact With County Officers Or Employees In Relation To The Contract Or Bid _ Pau!Nl )hv.VP,Nfa or:kccounrs&Vertical NIArkers 847.706.3411 pmurp y cucsa.canon.com A vendor or vendor that knowingly violates these disclosure requirements is subject to penalties which may include, but are not limited to,the immediate cancellation of the contract and possible disbarment from future county contracts. Continuing disclosure is required,and I agree to update this disclosure form as follows: • If information changes,within five(5)days of change,or prior to county action,whichever is sooner • 30 days prior to the optional renewal of any contract • Annual disclosure for multi-year contracts on the anniversary of said contract • With any request for change order except those Issued by the county for administrative adjustments. The full text of the county's ethics and procurement policies and ordinances are available at htto:flwww.duoaueco.omlCountyBoardtPoliciesl I hereby acknowledge that I ha d,ha rea and understand these requirements. Authorized Signature �, „ Printed Name Peter Kowalczuk ^� `� Title President Date y � wit Page 1 of Failure to complete and return this form may result in delay or cancellation of the County's Contractual Obligation. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 31 of 39 PROPOSALFORM RFP# 18-020-LG Failure to complete this form shall result in your proposal being deemed non-responsive and rejected without further evaluation. TO: DUPAGE COUNTY: The Undersigned hereby offers and agrees to furnish the goods and/or services in compliance with all terms, scope of work, conditions, specifications, and addenda in the Request for Proposal. ADDENDA: The undersigned has read, understands and is fully cognizant of the Information to offerors, Offer and Form of Contract, all Exhibits thereto, together with any written addendum issued in connection with any of the above. The undersigned hereby acknowledges receipt of the following addendum(s): 1 2 3 4, 5 (write "none" if none). In addition, the undersigned has completely and appropriately filled out all required forms. OBLIGATION: The undersigned, by submission of this Offer, hereby agrees to be obligated, if selected as the Vendor, to provide the stated goods and/or services to the County, for the term as stated herein, and to enter into a Contract with the County, in accordance with the Conditions, Scope and Terms, as well as the Form of Contract, together with any written addendum as specified above. COMPLIANCE: The undersigned hereby accepts all administrative requirements of the RFP and will be in compliance with such requirements. By submitting this Proposal Form, the offeror represents that: 1) the offeror is in compliance with any applicable ethics or anti-kickback provisions of the County's Procurement Ordinance, and 2) if awarded a contract to operate the Concession or provide the Services required in the RFP, the offeror will comply with the ethics and anti-kickback provisions of the Procurement Ordinance. NONCOLLUSION: The undersigned, by submission of this Proposal Form, hereby declares that this proposal is made without collusion with any other business making any other Proposal, or which otherwise would make a Proposal. PERFORMANCE GUARANTEE: The undersigned further agrees that if awarded the Agreement, it will submit to the County any required performance guarantee (i.e. irrevocable letter of credit or cash deposit). SUBMITTAL REQUIREMENTS: The undersigned certifies it has attached a complete response to each of the submittal requirements listed in the Evaluation Criteria and Submittal Requirements section of this RFP. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 36 of 39 No proposal shall be accepted which has not been manually signed In ink in the appropriate space below: I certify, under penalty of perjury,that I have the legal authorization to bind the firm hereunder: For clarification of this offer,contact: Canon Solutions America,Inc. Name: Stacey Andersson Company Name One Canon Park 'title: Nlajur Account Executive Address Melville New York 11747 Phone: 312.521.9562 City State Zip Fax: Not Applicable Signature of Person Authorized to Sign Peter K )v alczuk Email: sanderssoni@csa.canon.cotn Printed Name rrpys President p Title L 11; 13-2677004 Federal Tax ID Acknowledged before me by Peter Kowalczuk (name)as President (title) Of 111L.(company)this (day)of rt . 2018 . Notary Signature: AlUtk_ 44AAAV a My Commission Expires: sUh-P— 11 a C)t q PAMELA hIARINO NOTARY Affix Seal No. 01MA51245376 York Qualifies!in Suffolk County The County of DuPage Qammis4ion Expires.Juno 19,20 (}� Multi-Function Copier Devices and Service Solutions#1 B-020-LG Page 37 of 39 OFFEROR'S SUBCONTRACTORS The County will consider wholly owned subsidiaries or independent dealers as a subcontractor. FULL NAME OF OFFEROR: Canon SDI utionsAmerical, I nc. CONTACT PERSON: Stacey Andersson, Major Account Executive SUBCONTRACTORSUBCONTRACTORS: A. Will you employ subcontractors? X (YES) (NO) B. If"YES", identify with each firm's name, address, telephone number and work to be subcontracted: COMPANY NAME: MDI ADDRESS: 11230 Katherine's Crossing, Suite300 Woodridge, I L 60517 CONTACT PERSON: Michael Stark TELEPHONE NUMBER: 866.439.8060 WORK TO BE PROVIDED: Delivery, minor installation, and connectivityof the Canon units. COMPANY NAME: ADDRESS: CONTACT PERSON: TELEPHONE NUMBER: WORK TO BE PROVIDED: COMPANY NAME: ADDRESS: The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 34 of 39 CONTACT PERSON: TELEPHONE NUMBER: WORK TO BE PROVIDED: COMPANY NAME: ADDRESS: CONTACT PERSON: TELEPHONE NUMBER: WORK TO BE PROVIDED: The Vendor will not change or use subcontractor not identified in this proposal without prior written approval from the County of DuPage. A request for a change in subcontractor shall be made in writing and will include a description of any savings that may be realized in the execution of this contract, and must be passed on to the County of DuPage. FAILURE TO PROVIDE SUBCONTRACTORSUBCONTRACTORS MAY BE JUST CAUSE FOR REJECTION OF OFFEROR'S PROPOSAL. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 35 of 39 Printed By: Steven Cohen Date Printed: September 07,2016 DNBi Risk Management Live Report : CANON SOLUTIONS AMERICA, INC. D-U-N-S®Number:07-161-9878 Trade Names:(SUBSIDIARY OF CANON U.S.A.,INC.,MELVILLE,NY)-CANON USA INC-CORPORATE HEADQUARTERS Endorsement/Billing Reference:jusantiago@csa.canon.com D&B Address Added to Portfolio: 09/17/2013 Address One Canon Park Location Type Headquarters Last View Date: 06/23/2016 Melville,NY,US-11747 (Subsidiary) Endorsement: jusantiago@csa.canon. Phone 631330-5000 Web www.usa.canon.com com Fax Company Summary Currency:Shown in USD unless otherwise indicated Score Bar .............................................................................................................................. PAYDEX® 65 Paying 19 days past due Commercial Credit Score Class /\ Low to Moderate Risk of severe 2 l� payment delinquency. Financial Stress Score Class A7r Moderate to High Risk of severe 4 A� financial stress. D&B Rating 1 R4 1 R indicates 10 or more Employees, Credit appraisal of 4 is limited Credit Limit-D&B Aggressive 900,000.00 Based on profiles of other similar companies. Credit Limit-D&B Conservative 400�000 00 Based on profiles of other similar companies. Bankruptcy Found No Detailed Trade Risk Insight'" D&B Company Overview Days Beyond Terms Past 3 Months This is a headquarters(subsidiary)location Branch(es)or Division(s)exist Y 4 Chief Executive YOROKU ADACHI, Days CHB Year Started 1971 Dollar-weighted average of 11984 payment Employees 6600(125 Here) experiences reported from 52 Companies Financing SECURED Recent Derogatory Events SIC 7389 Jun-16Jul-16Aug-16 Line of business Business services Placed for Collection - - - NAICS 561990 Bad Debt Written Off - 3 on 6 on History Status CLEAR 3 acct 6 acct FirstRain Company News .............................................................................................................................. Canon Solutions America Announces Aleyant 2016-09-07T09:01:57 EST 9:01 AM-Tech News Adding Value and Services to Help In-Plants 2016-09-06T79:20:15 EST 7:20 PM-In-plant Canon Solutions America Announces 2016-09-06T10:42:27 EST 10:42 AM-TMC CAD Tech News(#49) 2016-09-01T13:02:01 EST 1:02 PM-Cadalyst Canon Stresses Security with Latest PlotWave 2016-08-28TO1:59:01 EST 1:59 AM-Cadalyst nQueue and Canon Solutions America 2016-08-25T21:42:59 EST 9:42 PM-Stamford Canon Solutions America Honored for 2016-08-22T77:33:36 EST 5:33 PM-SIGN&Digital Books:Market Dynamics Taking Hold 2016-08-22TO7:18:35 EST 7:18 AM-Muller Martini Trekk Inc.honored for videos created for 2016-08-19TI0:07:24 EST 10:07 AM-Rockford Safeguard Your Large-Format Printing 2016-08-18T20:20:23 EST 8:20 PM-In-plant Canon 2016 Analyst Summit Lays Out Plan To 2016-08-12T10:11:54 EST 10:11 AM-IT News Online Books:Market Dynamics Taking Hold 2016-08-08T73:42:13 EST 1:42 PM-Printing Canon Announces the Latest Version of 2016-08-08T08:37:37 EST 8:37 AM-TMC Luminaire Inaugural Innovation Award Winners 2016-08-OST13:01:36 EST 1:01 PM-OutputLinks AlphaGraphics Brookfield Explores New 2016-08-02TO9:06:12 EST 9:06 AM-Tech News "Xplor at Graph Expo"Event Sponsored by 2016-07-27T13:01:45 EST 1:01 PM-OutputLinks Kentucky School uses uniFLOW for unified 2016-07-27TI1:22:32 EST 11:22 AM-Industry Canon Solutions,BCC Software Form Alliance 2016-07-26T15:27:14 EST 3:27 Strategic Relationship Opens New Efficiencies 2016-07-25T09:01:45 EST 9:01 AM-OutputLinks Eric Hawkinson on Canon's Suprise Product at 2016-07-20T1O:42:13 EST 10:42 AM-Printing Canon Solutions America and BCC Software 2016-07-20TO2:50:48 EST 2:50 Canon Unleashes Print and Voyager at drupa 2016-07-19T13:53:42 EST 1:53 PM-Print Media The Rise of Inkjet as Experienced by PCI 2016-07-19T10:11:54 EST 10:11 AM-IT News Online Canon Examines the Impact of G7 Process 2016-07-12T72:42:46 EST 12:42 PM-Printing Feeding'The Connection'That Starts with 2016-07-08T13:44:20 EST 1:44 PM-Printing 2016-07-07T10:42:10 EST 10:42 AM-Printing Guess Who Added a Cut-Sheet Inkjet Press 2016-07-01T19:10:17 EST 7:10 PM-In-plant Finish with a Flourish:Fundamentals of Digital 2016-06-30TI0:42:29 EST 10:42 AM-Printing Direct Marketing:Getting the Media Mix Right 2016-06-29T23:53:15 EST 11:53 PM-Target Canon Solutions America Outlines Commercial 2016-06-27T14:47:45 EST 2:47 PM-Desktop Canon Solutions America Supports the Fifth 2016-06-24T07:13:24 EST 7:13 AM-StockHouse Education Goes a Long Way 2016-06-22T74:42:23 EST 2:42 PM-Printing Canon Outlines Possibilities of Dimensional 2016-06-22T10:22:48 EST 10:22 AM-Industry DMS ink Elevates its Inkjet Capabilities with 2016-06-15T08:44:06 EST 8:44 AM-GlobeNewswire Powered by FirstRain Public Filings ....................................... The following data includes both open and closed filings found in D&B's database on this company. Record Type Number of Most Recent Records Filing Date Bankruptcies 0 Judgments 0 - Liens 9 08/19/15 Suits 1 10/13/11 UCCs 22 07/08/14 The public record items contained herein may have been paid,terminated,vacated or released prior to todays date. Corporate Linkage Global Ultimate Company City,Country D-U-N-S®NUMBER CANON INC. OTA-KU,JAPAN 69-054-9662 Parent Company City,State D-U-N-S®NUMBER CANON U.S.A.,INC. MELVILLE,New York 04-153-0692 Branches(Domestic) Company City,State D-U-N-S®NUMBER CANON SOLUTIONS AMERICA,INC. HINSDALE,Illinois 00-233-0889 CANON SOLUTIONS AMERICA,INC. LOS ANGELES,California 00-270-2863 CANON SOLUTIONS AMERICA,INC. SALT LAKE CITY,Utah 00-381-9328 CANON SOLUTIONS AMERICA,INC. PARAMUS,New Jersey 00-814-1384 CANON SOLUTIONS AMERICA,INC. NEW HYDE PARK,New York 00-861-5895 CANON SOLUTIONS AMERICA,INC. CHICAGO,Illinois 01-743-2522 CANON SOLUTIONS AMERICA,INC. CHICAGO,Illinois 01-937-0209 CANON SOLUTIONS AMERICA,INC. BOCA RATON,Florida 02-087-3522 CANON SOLUTIONS AMERICA,INC. MILFORD,Connecticut 02-210-9578 CANON SOLUTIONS AMERICA,INC. ENGLEWOOD,Colorado 02-683-9576 CANON SOLUTIONS AMERICA,INC. ITASCA,Illinois 02-765-6805 CANON SOLUTIONS AMERICA,INC. BEAVERTON,Oregon 03-4454905 CANON SOLUTIONS AMERICA,INC. TOPEKA,Kansas 03-757-7793 CANON SOLUTIONS AMERICA,INC. AGOURA HILLS,California 04-227-5516 CANON SOLUTIONS AMERICA,INC. SAN DIEGO,California 04-891-8432 CANON SOLUTIONS AMERICA,INC. ALEXANDRIA,Virginia 04-915-2379 CANON SOLUTIONS AMERICA,INC. PORTLAND,Maine 05-535-7516 CANON SOLUTIONS AMERICA,INC. NOVI,Michigan 06-792-9690 CANON SOLUTIONS AMERICA,INC. ITASCA,Illinois 06-724-0148 CANON SOLUTIONS AMERICA,INC. WOODCLIFF LAKE,New Jersey 07-103-5302 CANON SOLUTIONS AMERICA,INC. SPARKS,Nevada 07-541-8736 CANON SOLUTIONS AMERICA,INC. WAYCROSS,Georgia 09-873-8813 CANON SOLUTIONS AMERICA,INC. RIDGELAND,Mississippi 36-287-2629 CANON SOLUTIONS AMERICA,INC. LEWISTON,Idaho 10-3134388 CANON SOLUTIONS AMERICA,INC. LOCKBOURNE,Ohio 10-4884346 This list is limited to the first 25 branches. For the complete list,Please logon to DNBi and view the Dynamic Family Tree Information. Affiliates(Domestic) Company City,State D-U-N-S®NUMBER CANON FINANCIAL SERVICES,INC. MOUNT LAUREL,New Jersey 02-197-4928 CANON BUSINESS SOLUTIONS-WEST,INC. GARDENA,California 07-227-3220 CANON INFORMATION TECHNOLOGY SERVICES,INC. CHESAPEAKE,Virginia 12-648-7508 CANON VIRGINIA INC NEWPORT NEWS,Virginia 15-324-7531 CANON U.S.LIFE SCIENCES,INC. ROCKVILLE,Maryland 17-9614149 CANON BUSINESS PROCESS SERVICES,INC. NEW YORK,New York 78-689-8726 VIRTUAL IMAGING,INC. BOCA RATON,Florida 88-4774951 OCE GOVERNMENT SERVICES,INC SPRINGFIELD,Virginia 83-222-5382 CANON BIOMEDICAL,INC. MELVILLE,New York 07-999-9773 Affiliates(International) .......................................................................................................................................................................................................................................................................................................................... Company City,Country D-U-N-S®NUMBER Canon Canada Inc MISSISSAUGA,CANADA 20-770-1541 Canon Panama,S.A. PANAMA CITY,PANAMA 85-3684447 Canon do Brasil Industria a Comercio Ltda. SAO PAULO,BRAZIL 89-751-2224 CANON ARGENTINA S.A. Ciudad de Buenos Aires, 97-019-6895 ARGENTINA Company City,Country D-U-N-S®NUMBER Predictive Scores Currency:Shown in USD unless otherwise indicated D&B Viability Rating Summary The D&B Viability Rating uses D&B's proprietary analytics to compare the most predictive business risk indicators and deliver a highly reliable assessment of the probability that a company will go out of business,become dormant/inactive,or file for bankruptcy/insolvency within the next 12 months.The D&B Viability Rating is made up of 4 components: 3 Viability Score Lowest Risk:I Highest Risk:9 Compared to All US Businesses within the D&B Database: • Level of Risk:Low Risk • Businesses ranked 3 have a probability of becoming no longer viable:3% • Percentage of businesses ranked 3:15% • Across all US businesses,the average probability of becoming no longer viable: 14% 3 Portfolio Comparison Lowest Risk:1 Highest Risk:9 Compared to All US Businesses within the same MODEL SEGMENT: • Model Segment:Established Trade Payments • Level of Risk:Low Risk • Businesses ranked 3 within this model segment have a probability of becoming no longer viable:3% • Percentage of businesses ranked 3 with this model segment: 11 % • Within this model segment,the average probability of becoming no longer viable: 5% BData Depth Indicator Predictive Data:A Descriptive Data:G Data Depth Indicator: V Rich Firmographics V Extensive Commercial Trading Activity V Basic Financial Attributes Greater data depth can increase the precision of the D&B Viability Rating assessment. :zm Company Profile Subsidiary Credit Capacity Summary .......................................................................................................................................................................................................................................................................................................................... This credit rating was assigned because of D&B's assessment of the company's creditworthiness.For more information,see the D&B Rating Key D&B Rating : 1 R4 Number of employees:1R indicates 10 or more employees Composite credit appraisal:4 is limited The 1 R and 2R ratings categories reflect company size based on the total number of employees for the business.They are assigned to business files that do not contain a current financial statement.In 1 R and 2R Ratings,the 2,3,or 4 creditworthiness indicator is based on analysis by D&B of public filings,trade payments,business age and other important factors.2 is the highest Composite Credit Appraisal a company not supplying D&B with current financial information can receive. Below is an overview of the companys Number of Employees rating history since 02-22-1997 Total: 6,600(125 here) D&B Rating Date Applied 1 R4 03-17-2014 1R3 09-01-2011 1 R4 07-12-2011 1 R3 11-30-2004 1R4 12-31-2001 Payment Activity: (based on 397 experiences) 1 R3 12-04-2001 1 R4 12-21-2000 Average High Credit: 17,887 1 R3 05-13-1998 Highest Credit: 1,000,000 1 R4 04-08-1997 Total Highest Credit: 5,535,300 1 R3 02-22-1997 D&B Credit Limit Recommendation ..................................................................................................................................................... Conservative credit Limit 400,000 Aggressive credit Limit: 900,000 Risk category for this business: LOW The Credit Limit Recommendation(CLR)is intended to serve as a directional benchmark for all businesses within the same line of business or industry, and is not calculated based on any individual business.Thus,the CLR is intended to help guide the credit limit decision,and must be balanced in combination with other elements which reflect the individual company's size,financial strength,payment history,and credit worthiness,all of which can be derived from D&B reports. Risk is assessed using D&Bs scoring methodology and is one factor used to create the recommended limits.See Help for details. Financial Stress Class Summary .......................................................................................................................................................................................................................................................................................................................... The Financial Stress Score predicts the likelihood of a firm ceasing business without paying all creditors in full,or reorganization or obtaining relief from creditors under state/federal law over the next 12 months.Scores were calculated using a statistically valid model derived from D&Bs extensive data files. The Financial Stress Class of 4 for this company shows that firms with this class had a failure rate of 0.84%(84 per 10,000),which is 1.75 times higher than the average of businesses in D&B's database. Financial Stress Class : 4 (Lowest Risk:1;Highest Risk:5) Moderately higher than average risk of severe financial stress,such as a bankruptcy or going out of business with unpaid debt,over the next 12 months. Probability of Failure: Risk of Severe Financial Stress for Businesses with this Class:0.84% (84 per 10,000) Financial Stress National Percentile: 24 (Highest Risk:1;Lowest Risk:100) Financial Stress Score: 1423 (Highest Risk:1,001;Lowest Risk:1,875) Average Risk of Severe Financial Stress for Businesses in D&B database:0.48% (48 per 10,000) The Financial Stress Class of this business is based on the following factors: Composite credit appraisal is rated limited. Low proportion of satisfactory payment experiences to total payment experiences. UCC Filings reported. High proportion of slow payment experiences to total number of payment experiences. High proportion of past due balances to total amount owing. High number of inquiries to D&B over last 12 months. Notes: The Financial Stress Class indicates that this firm shares some of the same business and financial characteristics of other companies with this classification.It does not mean the firm will necessarily experience financial stress. The Probability of Failure shows the percentage of firms in a given Class that discontinued operations over the past year with loss to creditors.The Probability of Failure-National Average represents the national failure rate and is provided for comparative purposes. The Financial Stress National Percentile reflects the relative ranking of a company among all scorable companies in D&Bs file. The Financial Stress Score offers a more precise measure of the level of risk than the Class and Percentile.It is especially helpful to customers using a scorecard approach to determining overall business performance. Norms National This Business 24 Region:MIDDLE ATLANTIC 44 Industry:BUSINESS,LEGAL AND ENGINEERING 52 SERVICES Employee range:500+ 61 Years in Business:26+ 77 This Business has a Financial Stress Percentile that shows: • Higher risk than other companies in the same region. • Higher risk than other companies in the same industry. • Higher risk than other companies in the same employee size range. • Higher risk than other companies with a comparable number of years in business. Credit Score Summary ................................................................................................................................................................................................................................................... The Commercial Credit Score(CCS)predicts the likelihood of a business paying its bills in a severely delinquent manner(91 days or more past terms). The Credit Score class of 2 for this company shows that 2.5%of firms with this class paid one or more bills severely delinquent,which is lower than the average of businesses in D&B's database. Credit Score Class : 20 Lowest Risk:1;Highest Risk:5 Incidence of Delinquent Payment Among Companies with this Classification:2.50% Average compared to businesses in D&Bs database: 10.20% Credit Score Percentile: 83 (Highest Risk:1;Lowest Risk:100) Credit Score: 559 (Highest Risk:101;Lowest Risk:670) The Credit Score Class of this business is based on the following factors: Higher risk industry based on delinquency rates for this industry Proportion of past due balances to total amount owing Evidence of open suits and liens Proportion of slow payments in recent months Notes: The Commercial Credit Score Risk Class indicates that this firm shares some of the same business and financial characteristics of other companies with this classification.It does not mean the firm will necessarily experience severe delinquency. The Incidence of Delinquent Payment is the percentage of companies with this classification that were reported 91 days past due or more by creditors.The calculation of this value is based on D&B's trade payment database. The Commercial Credit Score percentile reflects the relative ranking of a firm among all scorable companies in D&B's file. The Commercial Credit Score offers a more precise measure of the level of risk than the Risk Class and Percentile.It is especially helpful to customers using a scorecard approach to determining overall business performance. Norms National% This Business 83 Region:MIDDLE ATLANTIC 51 Industry:BUSINESS,LEGAL AND 43 ENGINEERING SERVICES Employee range:500-38527 84 Years in Business:26+ 85 This business has a Credit Score Percentile that shows: • Lower risk than other companies in the same region. • Lower risk than other companies in the same industry. • Higher risk than other companies in the same employee size range. • Higher risk than other companies with a comparable number of years in business. Trade Payments Currency:Shown in USD unless otherwise indicated Fg- D&B PAYDEX® The D&B PAYDEX is a unique,weighted indicator of payment performance based on payment experiences as reported to D&B by trade references. Learn more about the D&B PAYDEX Timeliness of historical payments for this company. Current PAYDEX is 65 Equal to 19 days beyond terms(Pays more slowly than the average for its industry of 6 days beyond terms) Industry Median is 76 Equal to 6 days beyond terms Payment Trend currently is Y Unchanged,compared to payments three months ago Indications of slowness can be the result of dispute over merchandise,skipped invoices etc.Accounts are sometimes placed for collection even though the existence or amount of the debt is disputed. Total payment Experiences in D&Bs File(HQ) 397 Payments Within Terms(not weighted) 76% Trade Experiences with Slow or Negative Payments(%) 30.73% Total Placed For Collection 1 High Credit Average 17,887 Largest High Credit 1,000,000 Highest Now Owing 1,000,000 Highest Past Due 700,000 D&B PAYDEX® : 65 Er" (Lowest Risk:100;Highest Risk:1) When weighted by amount,payments to suppliers average 19 days beyond terms 3-Month D&B PAYDEX® : 65 C (Lowest Risk:100;Highest Risk:1) Based on payments collected over last 3 months. When weighted by amount,payments to suppliers average 19 days beyond terms D&B PAYDEX®Comparison Current Year PAYDEX®of this Business compared to the Primary Industry from each of the last four quarters.The Primary Industry is Business services,based on SIC code 7389. Shows the trend in D&B PAYDEX scoring over the past 12 months. 10/15 11/15 12/15 1/16 2116 3/16 4/16 5/16 6/16 7116 8/16 9116 This Business 74 74 74 74 75 67 68 69 67 69 65 65 Industry Quartiles Upper 80 80 80 Median 76 76 76 Lower 68 68 68 Current PAYDEX for this Business is 65,or equal to 19 days beyond terms The 12-month high is 75,or equal to 8 DAYS BEYOND terms The 12-month low is 65,or equal to 19 DAYS BEYOND terms Previous Year Shows PAYDEX of this Business compared to the Primary Industry from each of the last four quarters.The Primary Industry is Business services,based on SIC code 7389. Previous Year 09/14 12/14 03/15 06/15 Q3'14 Q4'14 Q1'15 Q2'15 This Business UN 74 74 74 Industry Quartiles Upper 80 80 80 80 Median 76 76 76 76 Lower 68 68 69 68 Based on payments collected over the last 4 quarters. Current PAYDEX for this Business is 65,or equal to 19 days beyond terms The present industry median Score is 76,or equal to 6 days beyond terms Industry upper quartile represents the performance of the payers in the 75th percentile Industry lower quartile represents the performance of the payers in the 25th percentile Payment Habits For all payment experiences within a given amount of credit extended,shows the percent that this Business paid within terms.Provides number of experiences to calculate the percentage,and the total credit value of the credit extended. $Credit Extended #Payment Experiences Total Amount %of Payments Within Terms Over 100,000 9 3,550,000 50% 50,000-100,000 9 570,000 80% 15,000-49,999 30 750,000 67% 5,000-14,999 54 355,000 72% 1,000-4,999 72 127,500 69% Under1,000 127 31,600 69% Based on payments collected over last 24 months. All Payment experiences reflect how bills are paid in relation to the terms granted.In some instances,payment beyond terms can be the result of disputes over merchandise,skipped invoices etc. Payment Summary • There are 397 payment experience(s)in D&Bs file for the most recent 24 months,with 180 experience(s)reported during the last three month period. • The highest Now Owes on file is 1,000,000.The highest Past Due on file is 700,000 Below is an overview of the companys currency-weighted payments,segmented by its suppliers primary industries: Total Total Within Days Slow Revd Amts Largest High Terms <31 31-60 61-90 90> M Credit (%) N N Top Industries Public finance 82 126,950 30,000 97 3 0 0 0 Telephone communictns 39 1,181,350 700,000 97 3 0 0 0 Executive office 24 12,450 5,000 100 0 0 0 0 Nonclassified 23 1,193,400 1,000,000 8 87 5 0 0 Electric services 16 67,400 55,000 96 4 0 0 0 Help supply service 13 236,000 100,000 54 23 5 16 2 Trucking non-local 11 57,600 35,000 43 46 7 0 4 Misc equipment rental 9 56,000 30,000 46 54 0 0 0 Misc business service 8 214,500 100,000 89 9 2 0 0 Mfg computers 6 236,000 200,000 14 84 0 0 2 Radiotelephone commun 6 48,600 35,000 63 37 0 0 0 Ret misc merchandise 5 20,700 15,000 52 12 0 0 36 Short-trm busn credit 5 47,750 15,000 100 0 0 0 0 Whol office supplies 4 1,095,000 1,000,000 52 1 47 0 0 Whol nondurable goods 4 110,000 100,000 54 1 45 0 0 Whol computers/softwr 4 116,100 100,000 100 0 0 0 0 Whol service paper 4 81,500 80,000 100 0 0 0 0 Ret stationery 4 47,850 40,000 42 8 0 0 50 Whol electrical equip 4 6,100 5,000 100 0 0 0 0 Misc publishing 4 1,000 750 20 5 0 0 75 Truck rental/leasing 3 95,300 95,000 100 0 0 0 0 Whol printing paper 3 20,250 15,000 99 0 0 1 0 Detective/guard svcs 3 13,250 7,500 75 19 0 0 6 Mfg misc office eqpt 3 4,000 2,500 0 38 0 0 62 Police protection 3 1,300 1,000 100 0 0 0 0 Passenger car rental 2 57,500 50,000 93 7 0 0 0 Whol industrial equip 2 5,050 5,000 0 50 0 0 50 Paper mill 2 6,000 5,000 100 0 0 0 0 Whol electronic parts 2 2,600 2,500 100 0 0 0 0 Management consulting 1 60,000 60,000 50 50 0 0 0 Data processing svcs 1 55,000 55,000 0 100 0 0 0 Employment agency 1 45,000 45,000 100 0 0 0 0 Whol durable goods 1 25,000 25,000 50 50 0 0 0 Whol heating/ac equip 1 10,000 10,000 50 0 50 0 0 Whol groceries 1 7,500 7,500 100 0 0 0 0 Mfg environment cntrl 1 7,500 7,500 100 0 0 0 0 Operative builders 1 2,500 2,500 0 0 0 0 100 Admin public health 1 2,500 2,500 100 0 0 0 0 Mfg refrig/heat equip 1 1,000 1,000 0 0 0 0 100 State commercial bank 1 1,000 1,000 0 100 0 0 0 Gravure printing 1 1,000 1,000 100 0 0 0 0 Newspaper-print/publ 1 1,000 1,000 100 0 0 0 0 Whol office equipment 1 750 750 0 50 0 0 50 Mfg plastic sheet/flm 1 750 750 0 100 0 0 0 Whol chemicals 1 500 500 100 0 0 0 0 Industrial launderer 1 250 250 50 50 0 0 0 Mfg photograph equip 1 250 250 0 100 0 0 0 Mfg glass products 1 250 250 0 100 0 0 0 Mfg roasted coffee 1 250 250 100 0 0 0 0 Ret auto supplies 1 250 250 100 0 0 0 0 Ret mail-order house 1 100 100 50 0 0 0 50 General auto repair 1 50 50 0 0 50 0 50 Federal savings bank 1 50 50 50 50 0 0 0 Lithographic printing 1 50 50 100 0 0 0 0 Investment advice 1 50 50 0 100 0 0 0 Personal credit 1 50 50 100 0 0 0 0 Misc business credit 1 0 0 0 0 0 0 0 Other payment categories Cash experiences 52 12,000 2,500 Payment record unknown 13 111,450 100,000 Unfavorable comments 5 27,750 15,000 Placed for collections 1 N/A 0 Total in D&B's file 397 5,535,300 1,000,000 Accounts are sometimes placed for collection even though the existence or amount of the debt is disputed. Indications of slowness can be result of dispute over merchandise,skipped invoices etc. Detailed payment history for this company Date Last Sale Reported Paying Record High Credit Now Owes Past Due Selling Within (mm/yy) Terms (month) 08/16 Ppt 2,500 0 1 mo Ppt 5,000 0 1 mo Ppt 10,000 0 1 mo Ppt 2,500 0 1 mo Ppt 100,000 2,500 100 1 mo Ppt 15,000 10,000 0 1 mo Ppt 10,000 7,500 0 1 mo Ppt 7,500 2,500 0 1 mo Ppt 5,000 2,500 0 N30 1 mo Ppt 5,000 0 0 2-3 mos Ppt 2,500 50 0 1 mo Ppt 2,500 2,500 0 N30 1 mo Ppt 1,000 50 0 N30 1 mo Ppt 1,000 0 0 6-12 mos Ppt 750 750 0 1 mo Ppt 500 0 0 1 mo Ppt 500 100 0 1 mo Ppt 250 100 0 1 mo Ppt 100 0 0 6-12 mos Ppt 100 0 0 N30 6-12 mos Ppt 0 0 0 N30 6-12 mos Ppt-Slow 30 35,000 10,000 0 1 mo Ppt-Slow 30 7,500 5,000 5,000 1 mo Ppt-Slow 30 5,000 0 0 1 mo Ppt-Slow 30 100 0 0 N30 4-5 mos Ppt-Slow 60 10,000 5,000 1,000 1 mo Ppt-Slow 90+ 15,000 1,000 0 1 mo Slow 30 2,500 2,500 2,500 N30 1 mo Slow 30-60 5,000 5,000 5,000 1 mo Slow 30-60 2,500 2,500 2,500 1 mo Slow 90+ 2,500 2,500 2,500 6-12 mos Slow 30-120 7,500 2,500 2,500 1 mo Slow 60-120 250 100 100 1 mo Slow 120 100 0 0 N30 6-12 mos (035)Bad debt. 2,500 2,500 6-12 mos (036)Bad debt. 750 750 6-12 mos (037)Bad debt. 250 250 6-12 mos (038)Bad debt. 2,500 50 50 2-3 mos (039)Satisfactory. 1,000 0 0 1 mo 07/16 Ppt 0 0 6-12 mos Ppt 95,000 0 0 6-12 mos Ppt 45,000 15,000 0 N30 1 mo Ppt 7,500 7,500 0 1 mo Ppt 5,000 2,500 0 1 mo Ppt 2,500 0 0 1 mo Ppt 2,500 0 0 4-5 mos Ppt 1,000 0 0 2-3 mos Ppt 1,000 0 0 2-3 mos Ppt 1,000 500 0 1 mo Ppt 1,000 1,000 0 1 mo Ppt 750 250 0 Ppt 750 750 0 1 mo Ppt 750 500 0 1 mo Ppt 750 0 0 6-12 mos Ppt 500 0 0 2-3 mos Ppt 100 0 0 4-5 mos Ppt 100 100 0 1 mo Ppt 50 0 0 6-12 mos Ppt 50 0 0 6-12 mos Ppt 50 0 0 6-12 mos Ppt 50 0 0 6-12 mos Ppt-Slow 30 100,000 50,000 7,500 1 mo Ppt-Slow 30 1,000 50 50 2-3 mos Ppt-Slow 30 50 0 0 1 mo Ppt-Slow 90+ 2,500 2,500 2,500 6-12 mos Slow 15-30 20,000 10,000 5,000 1 mo Slow 60 500 0 0 4-5 mos (068)Bad debt. 2,500 500 0 1 mo 06/16 Ppt 1 mo Ppt 2,500 1 mo Ppt 2,500 1 mo Ppt 1,000 0 0 6-12mos Ppt 1,000 1 mo Ppt 750 750 0 1 mo Ppt 500 1 mo Ppt 250 1 mo Ppt 100 1 mo Ppt 50 1 mo 05/16 Ppt 2,500 1 mo Ppt 100 0 0 6-12 mos Payments Detail Key: red- 30 or more days beyond terms Payment experiences reflect how bills are paid in relation to the terms granted.In some instances payment beyond terms can be the result of disputes over merchandise,skipped invoices,etc.Each experience shown is from a separate supplier.Updated trade experiences replace those previously reported. Public Filings Currency:Shown in USD unless otherwise indicated Summary The following data includes both open and closed filings found in D&B's database on this company. Record Type #of Records Most Recent Filing Date Bankruptcy Proceedings 0 Judgments 0 - Liens 9 08/19/15 Suits 1 10/13/11 UCCs 22 07/08/14 The following Public Filing data is for information purposes only and is not the official record.Certified copies can only be obtained from the official source. Liens A lien holder can file the same lien in more than one filing location.The appearance of multiple liens filed by the same lien holder against a debtor may be indicative of such an occurrence. Amount 6,578((LANE TRANSIT DISTRICT)) Status Open CASE NO. 2015 71180 Type State Tax Filed By STATE OF OR Against CANON SOLUTIONS AMERICA INC. Where Filed WASHINGTON COUNTY RECORDERS OFFICE,HILLSBORO,OR Date Status Attained 08/19/15 Date Filed 08/19/15 Latest Info Received 09/09/15 ... ... ... .... ... .. .. .. ... .. ... ... .. Amount 215(Withholding) Status Open CASE NO. 2015 71181 Type State Tax Filed By STATE OF OR Against CANON SOLUTIONS AMERICA INC. Where Filed WASHINGTON COUNTY RECORDERS OFFICE,HILLSBORO,OR Date Status Attained 08/19/15 Date Filed 08/19/15 Latest Info Received 09/09/15 Amount 15,645((LANE TRANSIT DISTRICT)) Status Open CASE NO. 2015 71182 Type State Tax Filed By STATE OF OR Against CANON SOLUTIONS AMERICA INC. Where Filed WASHINGTON COUNTY RECORDERS OFFICE,HILLSBORO,OR Date Status Attained 08/19/15 Date Filed 08/19/15 Latest Info Received 09/09/15 Amount 1,842 Status Open CASE NO. 20150106656 Type State Tax Filed By COLO ST REVENUE Against CANON SOLUTIONS AM INC Where Filed DENVER COUNTY RECORDER OF DEEDS,DENVER,CO Date Status Attained 07/31/15 Date Filed 07/31/15 Latest Info Received 08/12/15 Status Open DOCKET NO. 15-0075971 Type State Tax Filed By STATE OF ALABAMA Against OCE NORTH AMERICA INC,TRUMBULL,CT Where Filed SECRETARY OF STATE/UCC DIVISION,MONTGOMERY,AL Date Status Attained 02/17/15 Date Filed 02/17/15 Latest Info Received 02/22/15 .......................................................................................................................... .............................. Amount 188,480 Status Open CASE NO. J14000598770 Type Judgment lien Filed By STATE OF FLORIDA,DEPARTMENT OF REVENUE Against CANON SOLUTIONS AMERICA INC,BURLINGTON,NJ Where Filed SECRETARY OF STATE/UCC DIVISION,TALLAHASSEE,FL Date Status Attained 05/09/14 Date Filed 05/09/14 Latest Info Received 09/04/14 Amount 188,480 Status Terminated CASE NO. J15000183844 Type Judgment lien Filed By STATE OF FLORIDA,DEPARTMENT OF REVENUE Against CANON SOLUTIONS AMERICA INC,BURLINGTON,NJ Where Filed SECRETARY OF STATE/UCC DIVISION,TALLAHASSEE,FL Date Status Attained 02/05/15 Date Filed 05/09/14 Latest Info Received 04/27/15 .. .. ... .. .......................................................................................................................................---.., Amount 22,071 Status Open DOCKET NO. 201300024031 Type State Tax Filed By COMMONWEALTH OF PA DEPARTMENT OF REVENUE Against OCE IMAGISTICS,17 19 TRUMBULL,CT Where Filed ALLEGHENY COUNTY PROTHONOTARY,PITTSBURGH,PA Date Status Attained 12/19/13 Date Filed 12/19/13 Latest Info Received 12/20/13 Amount 8,942 Status Released DOCKET NO. 116918887 Type State Tax Filed By WORKFORCE SER Against CANON BUSINESS SOLUTIONS,NEW YORK,NY Where Filed SALT LAKE COUNTY 3RD DISTRICT COURT,SALT LAKE CITY,UT Date Status Attained 09/27/11 Date Filed 06/06/11 Latest Info Received 10/14/11 Suits Suit Amount 1,516 Status Pending CASE NO. CSM11838880 Plaintiff CATAPULT ADVISORS LLC Defendant CANON BUSINESS SOLUTIONS INC.,SAN FRANCISCO,CA Cause UNFAIR BUSINESS PRACTICE Where filed SAN FRANCISCO COUNTY SMALL CLAIMS COURT,SAN FRANCISCO,CA Date status attained 10/13/11 Date filed 10/13/11 Latest Info Received 10/21/11 If it is indicated that there are defendants other than the report subject,the lawsuit may be an action to clear title to property and does not necessarily imply a claim for money against the subject. UCC Filings Collateral Negotiable instruments including proceeds and products-Inventory including proceeds and products- Account(s)including proceeds and products-Chattel paper including proceeds and products-and OTHERS Type Amendment Sec.Party IBM CREDIT LLC Debtor CANON BUSINESS SOLUTIONS,INC. Filing No. 1201230045950 Filed With SECRETARY OF STATE/UCC DIVISION,ALBANY,NY Date Filed 2012-01-23 Latest Info Received 01/31/12 Original UCC Filed Date 2010-01-05 Original Filing No. 1001055009313 Type Amendment Sec.Party IBM CREDIT LLC Debtor CANON SOLUTIONS AMERICA,INC. Filing No. 1404015325395 Filed With SECRETARY OF STATE/UCC DIVISION,ALBANY,NY Date Filed 2014-04-01 Latest Info Received 04/14/14 Original UCC Filed Date 2010-01-05 Original Filing No. 1001055009313 Collateral Account(s)and proceeds-Chattel paper and proceeds-General intangibles(s)and proceeds-Leased Business machinery/equipment and proceeds-and OTHERS Type Original Sec.Party PNC EQUIPMENT FINANCE,LLC,CINCINNATI,OH Debtor CANON BUSINESS SOLUTIONS,INC.and OTHERS Filing No. 1405020238933 Filed With SECRETARY OF STATE/UCC DIVISION,ALBANY,NY Date Filed 2014-05-02 Latest Info Received 05/10/14 Collateral Business machinery/equipment Type Amendment Sec.Party EQUITY RESOURCE GROUP,INC.,LITTLE ROCK,AR Debtor OCE IMAGISTICS,INC.,TRUMBULL,CT Filing No. 40000072299427 Filed With SECRETARY OF STATE/UCC DIVISION,LITTLE ROCK,AR Date Filed 2013-07-09 Latest Info Received 07/11/13 Original UCC Filed Date 2012-08-02 Original Filing No. 40000054704589 Type Amendment Sec.Party EQUITY RESOURCE GROUP,INC.,LITTLE ROCK,AR Debtor OCE IMAGISTICS,INC.,TRUMBULL,CT Filing No. 40000073845960 Filed With SECRETARY OF STATE/UCC DIVISION,LITTLE ROCK,AR Date Filed 2013-08-06 Latest Info Received 08/07/13 Original UCC Filed Date 2012-08-02 Original Filing No. 40000054704589 Collateral Business machinery/equipment Type Amendment Sec.Party EQUITY RESOURCE GROUP,INC.,LITTLE ROCK,AR Debtor OCE IMAGISTICS,INC.,TRUMBULL,CT Filing No. 40000075233529 Filed With SECRETARY OF STATE/UCC DIVISION,LITTLE ROCK,AR Date Filed 2013-08-31 Latest Info Received 09/01/13 Original UCC Filed Date 2012-08-02 Original Filing No. 40000054704589 Collateral Business machinery/equipment Type Amendment Sec.Party EQUITY RESOURCE GROUP,INC.,LITTLE ROCK,AR Debtor OCE IMAGISTICS,INC.,TRUMBULL,CT Filing No. 40000077078457 Filed With SECRETARY OF STATE/UCC DIVISION,LITTLE ROCK,AR Date Filed 2013-10-04 Latest Info Received 10/05/13 Original UCC Filed Date 2012-08-02 Original Filing No. 40000054704589 Collateral Business machinery/equipment Type Amendment Sec.Party EQUITY RESOURCE GROUP,INC.,LITTLE ROCK,AR Debtor OCE IMAGISTICS,INC.,TRUMBULL,CT Filing No. 40000081061070 Filed With SECRETARY OF STATE/UCC DIVISION,LITTLE ROCK,AR Date Filed 2013-12-27 Latest Info Received 12/31/13 Original UCC Filed Date 2012-08-02 Original Filing No. 40000054704589 Collateral Business machinery/equipment Type Amendment Sec.Party EQUITY RESOURCE GROUP,INC.,LITTLE ROCK,AR Debtor OCE IMAGISTICS,INC.,TRUMBULL,CT Filing No. 40000083451419 Filed With SECRETARY OF STATE/UCC DIVISION,LITTLE ROCK,AR Date Filed 2014-02-12 Latest Info Received 02/18/14 Original UCC Filed Date 2012-08-02 Original Filing No. 40000054704589 . ... ... .... ... ... ... ... .... .... .... .... ..... .... .... ............ ..... ... ... ... ... ... .... ... ... Collateral Business machinery/equipment Type Amendment Sec.Party EQUITY RESOURCE GROUP,INC.,LITTLE ROCK,AR Debtor OCE IMAGISTICS,INC.,TRUMBULL,CT Filing No. 40000083574758 Filed With SECRETARY OF STATE/UCC DIVISION,LITTLE ROCK,AR Date Filed 2014-02-14 Latest Info Received 02/18/14 Original UCC Filed Date 2012-08-02 Original Filing No. 40000054704589 . ... ... .... .... ................................................................................................ .... .... .... .... .... .... Collateral Computer equipment Type Original Sec.Party MITSUBISHI IMAGING(MPM),INC.,RYE,NY Debtor CANON BUSINESS SOLUTIONS WEST,GARDENA,CA Filing No. 067056540598 Filed With SECRETARY OF STATE/UCC DIVISION,SACRAMENTO,CA Date Filed 2006-01-24 Latest Info Received 02/07/06 Collateral Leased Equipment and proceeds Type Original Sec.Party OCE FINANCIAL SERVICES,INC.,CHICAGO,IL Debtor CANON BUSINESS SOLUTIONS-EAST,INC. Filing No. 25609929 Filed With SECRETARY OF STATE/UCC DIVISION,TRENTON,NJ Date Filed 2010-04-23 Latest Info Received 07/07/10 .. .. .. ... ... ... .. .. .. ... .. .. .. ... .. Collateral Leased Computer equipment and proceeds Type Original Sec.Party DELL FINANCIAL SERVICES,L.P.,AUSTIN,TX Debtor CANON BUSINESS SOLUTIONS,INC. Filing No. 0802225188693 Filed With SECRETARY OF STATE/UCC DIVISION,ALBANY,NY Date Filed 2008-02-22 Latest Info Received 03/05/08 Collateral Leased Computer equipment and proceeds Type Original Sec.Party DELL FINANCIAL SERVICES L.P.,AUSTIN,TX Debtor CANON BUSINESS SOLUTIONS-EAST,INC Filing No. 0705155492801 Filed With SECRETARY OF STATE/UCC DIVISION,ALBANY,NY Date Filed 2007-05-15 Latest Info Received 05/22/07 Collateral Leased Computer equipment and proceeds Type Original Sec.Party DELL FINANCIAL SERVICES L.P.,AUSTIN,TX Debtor CANON BUSINESS SOLUTIONS-EAST,INC. Filing No. 2007 1613719 Filed With SECRETARY OF STATE/UCC DIVISION,DOVER,DE Date Filed 2007-04-30 Latest Info Received 06/12/07 Collateral Leased Computer equipment and proceeds Type Original Sec.Party DELL FINANCIAL SERVICES L.P.,AUSTIN,TX Debtor CANON BUSINESS SOLUTIONS-EAST,INC Filing No. 0606085563605 Filed With SECRETARY OF STATE/UCC DIVISION,ALBANY,NY Date Filed 2006-06-08 Latest Info Received 06/30/06 Collateral Leased Computer equipment and proceeds Type Original Sec.Party DELL FINANCIAL SERVICES,L.P.,AUSTIN,TX Debtor CANON BUSINESS SOLUTIONS-EAST,INC Filing No. 0602075127269 Filed With SECRETARY OF STATE/UCC DIVISION,ALBANY,NY Date Filed 2006-02-07 Latest Info Received 03/10/06 There are additional UCCs in D&Bs file on this company available by contacting 1-800-234-3867. Government Activity ...................................................... Activity summary Borrower(Dir/Guar) NO Administrative Debt NO Contractor YES Grantee NO Party excluded from federal program(s) NO Possible candidate for socio-economic program consideration Labour Surplus Area N/A Small Business N/A 8(A)firm N/A The details provided in the Government Activity section are as reported to Dun&Bradstreet by the federal government and other sources. History & Operations Currency:Shown in USD unless otherwise indicated Company Overview .................................... Company Name: CANON SOLUTIONS AMERICA,INC. Doing Business As: (SUBSIDIARY OF CANON U.S.A.,INC.,MELVILLE,NY), CANON USA INC-CORPORATE HEADQUARTERS Street Address: One Canon Park Melville, NY 11747 Phone: 631 330-5000 URL: http://www.usa.canon.com History Is clear Present management control 45 years History ......................... ..................................................... The following information was reported:04/04/2016 YOROKU ADACHI,CHB Officer(s): SEYMOUR LIEBMAN,V CHB-SEC TOYOTSUGU KUWAMURA,PRIES KUNIHIKO TEDO,TREAS DIRECTOR(S): THE OFFICER(S) The New York Secretary of State's business registrations file showed that Canon Solutions America Inc was registered as a Corporation on March 19, 1971,under the file registration number 304603. Business started 1971.100%of capital stock is owned by Parent Company. Secondary phone number: -631 330-5560. YOROKU ADACHI.Antecedents are unknown. SEYMOUR LIEBMAN.Antecedents are unknown. TOYOTSUGU KUWAMURA.Antecedents are unknown. KUNIHIKO TEDO.Antecedents are unknown. Business Registration ............................................................... CORPORATE AND BUSINESS REGISTRATIONS REPORTED BY THE SECRETARY OF STATE OR OTHER OFFICIAL SOURCE AS OF Sep 02 2016 The following data is not an official record of the Department of State or the State of New York and Dun&Bradstreet is not an employee or agent thereof. Registered Name: CANON SOLUTIONS AMERICA,INC. Business type: CORPORATION Corporation type: PROFIT Date incorporated: Mar 19 1971 State of incorporation: NEW YORK Filing date: Mar 19 1971 Registration ID: 304603 Duration: PERPETUAL Status: ACTIVE Where filed: SECRETARY OF STATE/CORPORATION DIVISION,ALBANY,NY Registered agent: CORPORATION SERVICE COMPANY,80 STATE STREET,ALBANY, NY,122072543 Principals: TOYOTSUGU KUWAMURA,CHAIRMAN OF THE BOARD,ONE CANON PARK,MELVILLE,NY,117470000 Operations .......................................................................................................................................................................................................................................................................................................................... 04/04/2016 Subsidiary of CANON U.S.A.,INC.,MELVILLE,NY started 1966 which operates as a wholesaler of business machines and photographic products.Parent company owns 100%of capital stock.Parent company has numerous other subsidiary (ies). As noted,this company is a subsidiary of Canon U.S.A.,Inc.,DUNS#04-153-0692,and reference is made to that report for background information on the parent company and its management.No current financial information is reported. Description: Operates business services,specializing in advertising,promotional and trade show services(100%). Has 40,000 account(s).Terms are cash Net 10 days,contractual basis and Net 30 days.Sells to non profit organizations, retail,commercial concerns and government.Territory:Regional. Nonseasonal. Employees: 6,600 which includes officer(s).125 employed here. Facilities: Rents 77,000 sq.ft.in a single story brick building. Branches: This business has multiple branches,detailed branch/division information is available in Dun&Bradstreets linkage or family tree products. SIC&NAICS .......................................................................................................................................................................................................................................................................................................................... SIC: Based on information in our file,D&B has assigned this company an extended 8-digit SIC.D&B's use of 8-digit SICs enables us to be more specific about a company's operations than if we use the standard 4-digit code. The 4-digit SIC numbers link to the description on the Occupational Safety&Health Administration(OSHA)Web site.Links open in a new browser window. 7389 0300 Advertising,promotional,and trade show services NAICS: 561990 All Other Support Services Financials Company Financials:D&B .-............................................................................................................................................................................................................................................................................................................ Additional Financial Data .......................................................................................................................................................................................................................................................................................................................... As of April 4,2016,attempts to contact the management of this business have been unsuccessful.Inside and outside sources confirmed operation and location. Key Business Ratios D&B has been unable to obtain sufficient financial information from this company to calculate business ratios.Our check of additional outside sources also found no information available on its financial performance. To help you in this instance,ratios for other firms in the same industry are provided below to support your analysis of this business. Based on this Number of Establishments 13 Industry Norms Based On 13 Establishments This Business Industry Median Industry Quartile Profitability Return on Sales% UN 2.5 UN Return on Net Worth% UN 7.7 UN Short-Term Solvency Current Ratio UN 1.2 UN Quick Ratio UN 0.9 UN Efficiency Assets to Sales% UN 174.9 UN Sales/Net Working Capital UN 6.2 UN Utilization Total Liabilities/Net Worth(%) UN 225.7 UN UN=Unavailable Associations All Credit Files Created from this D&B Live Report Company Name Type Status Date Created Canon Application-#FCET34HFB Approved 09/17/2013 12:38 PM EDT CANON SOLUTIONS AMERICA,INC. Application-#FCVBHNX4N Further Review Required 05/13/2014 05:38 PM EDT All Credit Files with Same D-U-N-S®Number as this D&B Live Report Company Name Type Status Date Created CANON BUSINESS SOLUTIONS,INC. Account-#1002800 Credit Review Required 02/20/2012 01:42 AM EST CANON BUSINESS SOLUTIONS Account-#269194 Credit Review Required 03/16/2012 04:29 PM EDT Canon Application-#FCET34HFB Approved 09/17/2013 12:38 PM EDT CANON SOLUTIONS AMERICA,INC. Application-#FCVBHNX4N Further Review Required 05/13/2014 05:38 PM EDT Detailed Trade Risk InsightTM Detailed Trade Risk Insight provides detailed updates on over 1.5 billion commercial trade experiences collected from more than 260 million unique supplier/purchaser relationships. Days Beyond Terms-Past 3&12 Months 3 months from Jul 16 to Sep 16 12 months from Oct 15 to Sep 16 D4S D7s Dollar-weighted average of 11984 payment experiences Dollar-weighted average of 15527 payment experiences reported from 52 companies reported from 97 companies Derogatory Events Last 12 Months from Sep 15 to Aug 16 Status Sep-15 Oct-15 Nov-15 Dec- Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug- 15 16 Placed for 250 on 1 collection acct Bad debt 8,745 on 10,982 on 10,982 on 10,982 on 10,982 on 10,982 on 10,982 on 41,433 on 7,237 on 1,358 on written off 3 acct 4 acct 4 acct 4 acct 4 acct 4 acct 4 acct 5 acct 6 acct 3 acct Total Amount Current and Past Due-12 month trend from Sep 15 to Aug 16 Status Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Total 2,455,958 2,910,339 2,532,255 3,809,445 4,818,485 5,361,036 5,106,099 4,887,830 1 4,444,650 2,546,208 3,321,172 3,254,719 Current 2,324,436 2,489,510 2,088,058 3,451,841 3,603,800 2,767,531 2,519,903 2,576,321 2,703,097 2,265,528 2,485,804 2,422,305 1-30 Days 75,839 352,523 90,038 86,155 849,190 2,260,122 2,221,997 1,891,917 1,393,738 170,481 335,589 334,233 Past Due 31-60 Days 10,621 31,986 303,311 222,749 235,199 81,295 138,727 156,984 113,004 68,883 30,724 30,496 Past Due 61-90 Days 3,830 7,661 23,084 1,775 27,173 39,688 35,952 47,026 48,560 2,795 106,928 106,745 Past Due 90+Days 41,232I 28,659 27,764 46,925 103,123 212,400I 189,520 215,582I 186,251 38,521 362,127 360,940I Past Due This information may not be reproduced in whole or in part by any means of reproduction. ©2005-2016 Dun&Bradstreet,Inc. File Number 6577-856-4 To all to whom these Presents Shall Come, Greeting: I, Jesse White, Secretary of State of the State of Illinois, do hereby certify that I am the keeper of the records of the Department of Business Services. I certify that CANON SOLUTIONS AMERICA, INC., INCORPORATED IN NEW YORK AND LICENSED TO TRANSACT BUSINESS IN THIS STATE ON OCTOBER 29, 2007, APPEARS TO HAVE COMPLIED WITH ALL THE PROVISIONS OF THE BUSINESS CORPORATION ACT OF THIS STATE RELATING TO THE PAYMENT OF FRANCHISE TAXES, AND AS OF THIS DATE, IS A FOREIGN CORPORATION IN GOOD STANDING AND AUTHORIZED TO TRANSACT BUSINESS IN THE STATE OF ILLINOIS. -TA In Testimony Whereof,I hereto set my hand and cause to be affixed the Great Seal of the State of Illinois, this 9TH day of FEBRUARY A.D. 2018 Authentication 1804001444 verifiable until 02/09/2019 Authenticate at: http://www.cyberdriveillinois.com SECRETARY OF STATE ,4C"R o�® CERTIFICATE OF LIABILITY INSURANCE c10/24/2017D/vvvv) THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT Marsh USA,Inc. NAME,PHONE FAX 1166 Avenue of the Americas A/C No Ext: A/C No), New York,NY 10036 E-MAIL Attn:NewYork.Certs@marsh.com Fax:212-948-0500 ADDRESS: INSURER(S)AFFORDING COVERAGE NAIC# INSURER A:Som 0 Japan Insurance Company of America INSURED Canon Solutions America,Inc. INSURER B:Toklo Marine America Insurance Company 10945 One Canon Park INSURER C: Melville,NY 11747 INSURER D INSURER E INSURER F: COVERAGES CERTIFICATE NUMBER: NYC-009357396-27 REVISION NUMBER: 13 THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SUBR POLICY EFF POLICY EXP LIMITS LTR INSD WVD POLICY NUMBER MM/DDIYYYY MM/DDIYYYY B X COMMERCIAL GENERAL LIABILITY CLL6404741-07 11/01/2017 11/01/2018 EACH OCCURRENCE $ 1,000,000 DAMAGE TO TED CLAIMS-MADE � OCCUR PREMISES(Ea occurrence) $ 1,000,000 MED EXP(Any one person) $ 5,000 PERSONAL&ADV INJURY $ 1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ 2,000,000 POLICY PRO [X] LOC PRODUCTS-COMP/OP AGG $ 1,000,000 JECT OTHER: $ A AUTOMOBILE LIABILITY FTA40003DO(AOS) 11/01/2017 11/01/2018 COMBINED SINGLE LIMIT $ 1,000,000 Ea accident A X ANY AUTO ACV40995RO(MA) 11/01/2017 11/01/2018 BODILY INJURY(Per person) $ OWNED SCHEDULED BODILY INJURY(Per accident) $ AUTOS ONLY AUTOS HIRED NON-OWNED PROPERTY DAMAGE $ AUTOS ONLY AUTOS ONLY Per accident L I I COMP/COLL DED $ 1,000 B X UMBRELLALIAB X CU6404740-07 11/01/2017 11/01/2018 5,000,000 OCCUR EACH OCCURRENCE $ EXCESS LIAB CLAIMS-MADE AGGREGATE $ 5,000,000 DED X RETENTION$10,000 $ A WORKERS COMPENSATION WCD40058GO(AOS) 11/01/2017 11/01/2018 X PER OTH- AND EMPLOYERS'LIABILITY STATUTE ER A Y/N WCR40003DO(WI) 11/01/2017 11/01/2018 1,000,000 ANYPROPRIETOR/PARTNER/EXECUTIVE E.L.EACH ACCIDENT $ OFFICER/MEMBER EXCLUDED? ❑N N/A (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $ 1,000,000 If yes,describe under 1,000,000 DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES (ACORD 101,Additional Remarks Schedule,may be attached if more space is required) Evidence of Coverage Only. CERTIFICATE HOLDER CANCELLATION Canon Solutions America,Inc. SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE One Canon Park THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN Melville,NY 11747 ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE of Marsh USA Inc. William Mollica @ 1988-2016 ACORD CORPORATION. All rights reserved. ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD Form Request for Taxpayer Give Form to the (Rev.November2017) Identification Number and Certification requester.Do not Department of the Treasury send to the IRS. Internal Revenue Service No Go to www.irs.gov/FormW9 for instructions and the latest information. 1 Name(as shown on your income tax return).Name is required on this line;do not leave this line blank. Canon Solutions America,Inc. 2 Business name/disregarded entity name,if different from above 3 Check appropriate box for federal tax classification of the person whose name is entered on line 1.Check only one of the 4 Exemptions(codes apply only to o� following seven boxes. certain entities,not individuals;see co instructions on page 3): 0. C ❑ Individual/sole proprietor or 0 C Corporation ❑ S Corporation ❑ Partnership ❑Trust/estate 0 rn single-member LLC Exempt payee code(if any) 5 tv 0 ao �� ❑ Limited liability company.Enter the tax classification(C=C corporation,S=S corporation,P=Partnership)► p Note:Check the appropriate box in the line above for the tax classification of the single-member owner. Do not check Exemption from FATCA reporting w LLC if the LLC is classified as a single-member LLC that is disregarded from the owner unless the owner of the LLC is code(if any) another LLC that is not disregarded from the owner for U.S.federal tax purposes.Otherwise,a single-member LLC that n o is disregarded from the owner should check the appropriate box for the tax classification of its owner. .0 ❑ Other(see instructions)0, (Applies to accounts maintained outside the U.S.) y 5 Address(number,street,and apt.or suite no.)See instructions. Requester's name and address(optional) cn 300 Commerce Square Blvd 6 City,state,and ZIP code Burlington,NJ 08016 7 List account number(s)here(optional) Taxpayer Identification Number(TIN) Enter your TIN in the appropriate box.The TIN provided must match the name given on line 1 to avoid Social security number backup withholding.For individuals,this is generally your social security number(SSN.However,for a resident alien,sole proprietor,or disregarded entity,see the instructions for Part I,later.For other entities,it is your employer identification number(EIN).If you do not have a number,see How to get a TIN, later. or Note:If the account is in more than one name,see the instructions for line 1.Also see What Name and Employer idencation number Number To Give the Requester for guidelines on whose number to enter. [�l=- 2 7 7 1 0 0 14 __ Certification Under penalties of perjury,I certify that: 1.The number shown on this form is my correct taxpayer identification number(or I am waiting for a number to be issued to me);and 2.1 am not subject to backup withholding because:(a)I am exempt from backup withholding,or(b)I have not been notified by the Internal Revenue Service(IRS)that I am subject to backup withholding as a result of a failure to report all interest or dividends,or(c)the IRS has notified me that I am no longer subject to backup withholding;and 3.1 am a U.S.citizen or other U.S.person(defined below);and 4.The FATCA code(s)entered on this form(if any)indicating that I am exempt from FATCA reporting is correct. Certification instructions.You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return.For real estate transactions,item 2 does not apply.For mortgage interest paid, acquisition or abandonment of secured property,cancellation of debt,contributions to an individual retirement arrangement(IRA),and generally,payments other than interest and dividends,you are not required to sign the certification,but you must provide your correct TIN.See the instructions for Part 11,later. Sign Signature of Here U.S.person► Date► ! lA� •Form 1099-DIV(dividends,including those from stocks or mutual General Instructions funds) Section references are to the Internal Revenue Code unless otherwise .Form 1099-MISC(various types of income,prizes,awards,or gross noted. proceeds) Future developments.For the latest information about developments .Form 1099-B(stock or mutual fund sales and certain other related to Form W-9 and its instructions,such as legislation enacted transactions by brokers) after they were published,go to www.irs.gov/FormW9. •Form 1099-S(proceeds from real estate transactions) -- Purpose of Form •Form 1099-K(merchant card and third party network transactions) An individual or entity(Form W-9 requester)who is required to file an •Form 1098(home mortgage interest),1098-E(student loan interest), information return with the IRS must obtain your correct taxpayer 1098-T(tuition) identification number(TIN)which may be your social security number •Form 1099-C(canceled debt) (SSN),individual taxpayer identification number(ITIN),adoption •Form 1099-A(acquisition or abandonment of secured property) taxpayer identification number(ATIN),or employer identification number Use Form W-9 only if you are a U.S.person(including a resident (EIN),to report on an information return the amount paid to you,or other alien),to provide your correct TIN. amount reportable on an information return.Examples of information returns include,but are not limited to,the following. It you do not return Form W-9 to the requester with a TIN,you might •Form 1099-INT(interest earned or paid) be subject to backup withholding.See What is backup withholding, later. Cat.No.10231X Form W-9(Rev.11-2017) Canon Canon U.S.A., Inc. One Canon Park Melville, NY 11747 Tel: 631.330.5000 January 2, 2018 To Whom It May Concern: Canon Solutions America,Inc.,headquartered at One Canon Park,Melville, New York 11747,is a non- exclusive Canon Business Imaging Solutions Group Dealer. Under the terms of the Canon Business Imaging Solutions Group Retail Dealer Agreement, this dealer is presently authorized to sell and service the Canon Business Imaging Solutions Group machines listed in response to your Request for Proposal,which may include the Oce VarioPrint DP machines,and related Canon Business Imaging Solutions Group supplies and parts. The agreement requires that the dealer enroll technicians in Canon training programs to enable the Dealer to properly maintain each model of the products it is authorized to sell.The agreement also provides that the dealer shall maintain an adequate inventory of parts and supplies to service all the Canon Business Imaging Solutions Group machines sold by it. The contractual commitments by the dealer have been established by Canon to afford the user of the Canon Business Imaging Solutions Group products adequate service facilities to properly maintain these products. In the unlikely event that Canon Solutions America,Inc. should not continue in business as an authorized Canon Business Imaging Solutions Group Dealer, Canon U.S.A., Inc.will use commercially reasonable efforts to make arrangements to find a suitable replacement facility. If there are further questions,please contact the Canon Regional Office. Very truly yours, CANON U.S.A., INC. Toyotsugu Kuwamura Executive Vice President and General Manager Business Imaging Solutions Group CaRO-H Canon Solutions America, Inc. One Canon Park CANON SOLUTIONS AMERICA Melville, NY 11747 Phone: 800.815.4000 www.csa.canon.com January 2, 2018 Re: Assignment of Contract To Whom It May Concern: Canon Solutions America, Inc. requires the right of assignment to any affiliate which is a wholly owned subsidiary of Canon L.S.A., Inc., a company dedicated to providing the highest level of Canon brand products, services and financing to our customers, such as Canon Financial Services, Inc. Canon Financial Services, Inc. is the billing entity for lease transactions for Canon Solutions America, Inc. Canon Financial Services, Inc. has specialized in delivering high content invoices,including lease and maintenance charges, in a variety of formats (paper, electronic, web) to meet our customer's needs. An assignment might occur either as a result of lease/billing requirements or corporate restructure, either of which would not result in decreased service capability. We trust in the strength of the relationship among the Canon companies will meet your requirements for written consent to assignment. Sincerely, Noaki Sannomiya Senior Vice President, Marketing, ESS A Canon U.S.A. Company Canon Solutions America, Inc. Agreements and Documents Canon Solutions America, Inc. Canon Solutions America, Inc. Agreements and Documents Enterprise Solutions and Services (ESS) Ancillary Form Agreements A Canon U.S.A. Company Canon Solutions America, Inc. National IPA Contract#FI-R-0251-18— Document Exhibits CSA Documents: 1. Acquisition Agreement Lease or Purchase(SLS-004N—October 2018)— This document is used for the acquisition of equipment when customer is: a. Purchasing equipment and is not getting maintenance from CSA. b. Considering a leasing company other than CFS c. Requiring that equipment and maintenance be kept separate 2. Lease Upgrade,Trade-in, Return or Buy-out Reimbursement addendum(SLS-004 B—March 2018) This document is used for Trade ins/Buy-out of existing leases of equipment 3. Software Acquisition Agreement Lease or Purchase (SLS-122N—October 2018) This document is used for the acquisition of Software when customer is: a. Purchasing software ONLY b. Considering a leasing company other than CFS (for software ONLY). 4. Maintenance Agreement(SER—023N—October 2018) This document is used for maintenance on equipment when customer is: a. Purchasing equipment and is getting maintenance from CSA. b. Considering a leasing company other than CFS c. Requiring CSA to keep equipment and maintenance separate d. Acquiring Maintenance ONLY from CSA(existing equipment Maintenance renewal/re-write) 5. Subscription Support Services Agreement(SER-025 March 2018) This document is used for the acquisition of support services(e.g. implementation services,training, system support, etc.) 6. Unified Lease Agreement(Fixed Itemized)—(SLS-107F/CFS-1209-September 2018) This document is used for Leasing equipment when customer is: a. Acquiring BOTH equipment and maintenance from CSA b. Requiring transaction to show equipment and maintenance as SEPARATE line items. This provides the option of"Maintenance" including base images or no base images. SLAs on this ULA include a 5% reduction in Maintenance portion of the quarterly invoice on the effected machine(s). Payment Base Maintenance Total {' Plus applicable takes) 7. Unified Lease Agreement(Fixed Blended)—(SLS-109F/CFS-1210-September 2018) This document is used for Leasing equipment when customer is: a. Acquiring BOTH equipment and maintenance from CSA b. Requiring transaction to show equipment and maintenance as a BLENDED line item. This usually includes a"base"number of images included in the monthly payment. SLAs on this ULA include a"flat"$25 remedy for missed SLAs. Payment * PIUs apphrAhle Inxas) 8. ULA NIPA addendum (Fixed)—No form#or date—Required for all ULA NIPA transactions. 9. CFS Fiscal Funding Addendum --(CFS-1220—08/16) 10.Combined Purchase&Maintenance Agreement—Fixed—(SLS-108F-October 2018) This document is used for acquisition of equipment AND maintenance when customer is: a. Purchasing equipment and maintenance from CSA. b. Considering a leasing company other than CFS c. Asking to keep equipment and maintenance consolidated on one document. 11. Managed Print Services ("MPS")Agreement(SER-024—July 2018) 12. MPS Customer Expectations Document(July 2018) These TWO(2)documents(#11 )are used for acquisition of break/fix services related to networked,desk-top printers. Please note the following: a. Purchase/Lease of desktop printers will require the applicable document(s)noted herein above. b. MPS cover maintenance of desk top printers and provision of related toner/supplies ONLY. c. Desk top printers managed under MPS are NOT subject to SLAs. Special documents: CFS Fiscal funding addendum—ONLY for customers who are pre-approved by CFS for fiscal funding up front. CFS NIPA addendum (CFS-1250)—This addendum is used on an ad-hoc basis for those customer who inadvertently are provided with NON-NIPA versions of the ULA and for those customers who prefer a separate CFS lease.This says the ULA transaction will be governed by the specific County of DuPage contract terms. Purchase Order Transactions must include the following statement: "Notwithstanding any provision of this purchase order to the contrary,the use of this purchase order shall be for the Customer's administrative convenience only, and any terms and conditions in this purchase order which conflict with or vary from the terms contained in Contract FI-R-0251-18 between Canon Solutions America, Inc. and the County of DuPage,shall be deemed null and void." Service Pricing note: Service pricing under NIPA is FIXED. Standard Service pricing and corresponding ULAs cannot be utilized on NIPA transactions. canon ACQUISITION AGREEMENT LEASE OR PURCHASE *National IPA* CANON SOLUTIONS AMERICA # Canon Solutions America, Inc. ("CSA") One Canon Park, Melville, NY 11747 (800)613-2228 Salesperson Order Date: Customer("you"): Customer Account: Ship To: Customer Account: Company: Company: Address: Address: City: County: City: County: State: Zip: Phone#: State: Zip: Phone#: Contact: Fax#: Contact: Fax#: Email: Email: Lease or Purchase: ❑ You agree to lease the items listed below or in any addendum(s)to this Agreement from the Leasing Company identified below,at the fixed periodic lease payments indicated below or in any addendum(s)to this Agreement and for the fixed term specified in the lease agreement between you and the Leasing Company. Delivery to you of the items specified is contingent on you signing a lease agreement with the Leasing Company. ❑ Canon Financial Services, Inc. ❑ Other (Name of Leasing Company): ❑ You agree to purchase the items listed below or in any addendum(s)to this Agreement,for the purchase price specified. The"bill to"for the items listed is the Leasing Company or you,depending on which box is checked above. PLEASE PRINT Equipment,Supplies and Licenses of Application Software with listed third party support contracts: Item Periodic Lease Code Product Description Qty Unit Price Payment or Purchase Price This transaction shall be governed in all respects by the Terms and conditions of contract#FI-R-0251-18 dated 10-1-2018 between Canon Solutions America,Inc.and DuPage County and any terms and conditions which conflict with or vary from the contract terms shall be deemed null and void. Payment Terms Other Requirements Subtotal fromSupplemental Addendum ❑ Check with Order Check# Subtotal ElP.O. Required ❑ Net 30 P.O.# Delivery/Install ❑ Lease ❑ Tax Exempt Sales Tax ❑ Other (Attach Certificate) Total ❑ Credit Card: ❑ Customer Declines Deposit Requires submission of secure credit card authorization form. Equipment Maintenance Balance Due Shipping Instructions Customer Delivery Information Customer IT Contact Information Ship Via: This individual may be contacted for p Name Email network connectivity. Hours of Operation Phone Earliest Date for Delivery: / / Name Number of Steps Special Delivery/Installation Instruction Phone Elevator Yes ❑ No❑ Email Loading Dock Yes ❑ No❑ BY YOUR SIGNATURE BELOW,YOU AGREE TO LEASE OR PURCHASE,AS SPECIFIED ABOVE,THE ITEMS LISTED ABOVE OR IN ANY ADDENDUM(S)TO THIS AGREEMENT. YOU ACKNOWLEDGE RECEIPT OF A COPY OF THIS AGREEMENT,CONSISTING OF TWO PAGES INCLUDING THIS FACE PAGE. THE ADDITIONAL TERMS AND CONDITIONS ON PAGE 2 HEREOF AND IN ANY ADDENDUM(S)HERETO ARE INCORPORATED AND MADE PART OF THIS AGREEMENT. Customer's Authorized Signature Printed Name Title Date SLS-004N October 2018 CSA ADDITIONAL TERMS AND CONDITIONS These are the additional terms and conditions referred to on the face page to which CSA,if any,is purely incidental to the services performed by CSA.Neither CSA nor they are attached.Such face page and addendum(s),collectively with these terms and any of their affiliates has an obligation to erase or overwrite Data upon your return of conditions,the"Agreement." the Equipment to CSA or any leasing company.You are solely responsible for:(i)your 1. LEASE OR PURCHASE PRICE AND PAYMENT.You agree to lease or compliance with applicable law and legal requirements pertaining to data privacy, purchase the units of equipment and supplies(the"Equipment")and licenses of storage,security,retention and protection;and(ii)all decisions related to erasing or application software with separate support contracts(the"Listed Software"and, overwriting Data.Without limiting the foregoing,you should,(a)enable the Hard Disk together with the Equipment,the"Listed Items'),in each case as indicated on the face Drive(HDD)data erase functionality that is a standard feature on certain Equipment page hereof or in any addendum(s)hereto.(a)If purchasing the Listed Items,the total and/or(b) prior to return or other disposition of the Equipment,utilize the HDD(or purchase price specified in the Agreement,including sales taxes and comparable)formatting function(which may be referred to as"Initialized All delivery/installation charges,is due and payable in accordance with the payment Data/Settings"function)if found on the Equipment to perform a one pass overwrite of terms of this Agreement.(b)If leasing the Listed Items,CSA shall sell the Listed Items Data or,if you have higher security requirements,you may purchase from CSA at to the Leasing Company subject in all respects to the warranty limitations and current rates an appropriate option for the Equipment,which may include(x)an HDD disclaimers and limitations of liability in this Agreement.You shall enter into a lease Data Encryption Kit option which disguises information before it is written to the hard agreement with the Leasing Company providing,in addition to such terms and drive using encryption algorithms,(y)a HDD Data Erase Kit that can perform up to a conditions as the Leasing Company shall require,for fixed periodic lease payments 3-pass overwrite of Data(for Equipment not containing data erase functionality as a indicated herein over a fixed lease term as specified in the lease agreement. standard feature), or(z)a replacement hard drive(in which case you should properly Delivery/installation charges,if separately itemized in this Agreement,are due and destroy the replaced hard drive).The terms of this Section 3 shall solely govern as to payable in accordance with the payment terms of this Agreement.You are responsible Data,notwithstanding that any provisions of this Agreement or any separate for payment of sales or use taxes on monthly rentals if applicable,even if not specified confidentiality or data security or other agreement now or hereafter entered into in this Agreement.(c)In addition to the amounts shown in this Agreement,you shall between you and CSA could be construed to apply to Data. pay CSA's rates for any special rigging for delivery and installation when CSA notifies 4. SECURITY;LATE PAYMENT.As security for the payment of all amounts due to you of in advance,subject to your approval. (d)CSA will,at no additional charge, CSA,you hereby grant to CSA a security interest in the Listed Items.To the extent install all Equipment in accordance with its normal practices and requirements. permitted by applicable law,you hereby authorize CSA to file with the appropriate Maintenance and any other post-installation support of Equipment is not covered by governmental authorities any and all financing statements necessary to evidence or this Agreement,and will only be provided by CSA if a separate maintenance perfect CSA's security interest in the Listed Items.Without limiting any of CSA's right agreement is entered into and to the extent provided therein.(e) and remedies under applicable law,if payments are late,you shall pay the actual and Installation/Implementation of Listed Software may be at an additional charge except reasonable costs and expenses of collection incurred by CSA,including the maximum to the extent included as a Listed Item,and may be conditioned on your agreement to attorney's fees permitted by law and CSA may charge you and you agree to pay,a a separate statement of work or other document covering the scope and schedule of late charge equal to the higher of five percent(5%)of the amount due or$10 as installation/implementation,configuration options,responsibilities of each party,and reasonable collection fees,not to exceed the maximum amount permitted by law. other matters,which shall solely govern as to the matters covered therein. Additional 5. WARRANTY OF BUSINESS PURPOSE.You represent and warrant that that the charges may apply for work beyond the initial scope described in such separate Listed Items will not be used for personal,family or household purposes. document.(f)Support for Listed Software is provided directly by the respective 6. LIMITATION OF LIABILITY.CSA SHALL NOT BE LIABLE FOR INJURY OR developers thereof and as set forth in each developer's applicable separate support DAMAGE EXCEPT TO THE EXTENT CAUSED BY CSA'S NEGLIGENCE OR contract,and is not provided by CSA under this Agreement except as expressly WILLFUL MISCONDUCT.CSA SHALL NOT BE LIABLE FOR EXPENDITURES FOR provided herein. Support for Listed Software may require separate purchase by you of SUBSTITUTE EQUIPMENT,LOSS OF REVENUE OR PROFIT,LOSS, a support contract,unless included under this Agreement as a Listed Item. The terms CORRUPTION OR RELEASE OF DATA,FAILURE TO REALIZE SAVINGS OR of support contracts for Listed Software are available from the developers,or will be OTHER BENEFITS,STORAGE CHARGES OR INCIDENTAL,SPECIAL,PUNITIVE provided to you by CSA upon request.Notwithstanding any provision in the support OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH contract to the contrary,it shall automatically renew on an annual basis,subject to a THIS AGREEMENT,REGARDLESS OF THE LEGAL THEORY ON WHICH THE price increase after the initial term.(g)CSA shall make available to you from time to CLAIM IS BASED AND EVEN IF CSA HAS BEEN ADVISED OF THE POSSIBILITY time upgrades and bug fixes for the Listed Software,but:(i)only if such upgrades and OF SUCH DAMAGES. bug fixes are provided to CSA by the developers of such Listed Software,(ii) 7. CHOICE OF LAW AND FORUM.THIS AGREEMENT AND ALL CLAIMS, availability of upgrades and bug fixes may be at additional charge,and(iii)installation DISPUTES AND CAUSES OF ACTION RELATING THERETO,WHETHER of such upgrades and bug fixes by CSA if requested by you shall be at additional SOUNDING IN CONTRACT,TORT OR STATUTE,SHALL BE GOVERNED BY AND charge. You are not required to use CSA for installation of either Listed Software or CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK. for any upgrades and bug fixes,but if installation is done by anyone other than CSA, YOU CONSENT TO THE EXCLUSIVE JURISDICTION AND VENUE OF ANY STATE CSA shall have no responsibility for any performance or other issues that may result OR FEDERAL COURT LOCATED WITHIN THE CITY OF NEW YORK UPON from such installation. CSA shall also use reasonable efforts to provide Level 1 SERVICE OF PROCESS MADE IN ACCORDANCE WITH THE APPLICABLE support for the Listed Software for so long as a CSA maintenance agreement for the STATUTES AND RULES OF THE STATE OF NEW YORK OR THE UNITED related Equipment remains in effect,except that for certain Listed Software,Level 1 STATES.ANY AND ALL SUITS YOU COMMENCE AGAINST CSA,WHETHER OR support shall be provided only if and so long as a separate software support contract NOT ARISING UNDER THIS AGREEMENT,SHALL BE BROUGHT ONLY IN THE for such Listed Software from the developer thereof is in effect.Level 1 support STATE OR FEDERAL COURTS LOCATED WITHIN THE CITY OF NEW YORK.YOU consists of (i)providing help-line telephone assistance in operating the Listed HEREBY WAIVE OBJECTIONS AS TO VENUE AND CONVENIENCE OF FORUM. Software and identifying service problems and attempting to troubleshoot any such ANY SUIT,OTHER THAN ONE SEEKING PAYMENT OF AMOUNTS DUE problems in the Listed Software;(ii)escalating operating problems to the available HEREUNDER,SHALL BE COMMENCED,IF AT ALL,WITHIN ONE(1)YEAR OF developer of the Listed Software as needed to rectify such problems,including THE DATE THAT THE CLAIM ACCRUES.THE PARTIES IRREVOCABLY WAIVE facilitating contact between you and the developer of the Listed Software as ANY RIGHT TO A JURY TRIAL IN ANY SUIT BETWEEN THEM. necessary;and(iii)maintaining a log of such problems to assist in tracking the same. 8. GENERAL.This Agreement shall be binding on you upon your signature and on (h)If you acquired Uniflow,an authorized CSA representative may receive a print CSA upon the delivery of any of the Listed Items.All provisions of this Agreement usage report for business reviews.(i)CSA reserves the right to withhold shipment of including Section 3,which by their nature can be construed to survive the expiration or the Listed Items(i)until you make full payment of the total price specified in this termination of the Agreement shall so survive.This Agreement,together with any Agreement or if CSA revokes any credit extended to you because of your failure to related CSA credit application,constitutes the entire agreement between the parties pay any amounts when due or for any other reason affecting your creditworthiness,or with respect to the furnishing of the Listed Items,superseding all previous proposals (ii)until you enter into a lease agreement with the Leasing Company and the Leasing and agreements,oral or written.No lease agreement entered into between you and Company commits to full payment of the purchase price agreed to between CSA and the Leasing Company with respect to any Listed Items shall be binding on CSA in any the Leasing Company.If at any time prior to shipment,CSA discovers any mistake in respect or affect your rights or CSA's obligations hereunder.Any purchase order pricing or Equipment configuration for any Listed Item(s),CSA reserves the right to utilized by you shall be for your administrative convenience only,and any terms notify you of the mistake in writing,and such notification will constitute the non- therein which conflict with,vary from or supplement the provisions of this Agreement acceptance of this Agreement by it with respect to such Listed Items without liability. shall be deemed null and void.No representation or statement not contained on the 2. LIMITED WARRANTY.All Canon and Oce brand Equipment is provided with a original of this Agreement shall be binding upon CSA as a warranty or otherwise,nor manufacturers end user limited warranty from Canon USA,Inc.CSA is an authorized shall this Agreement be modified or amended except by a writing signed by you and a Canon service dealer and provides warranty service under the Canon USA limited designated representative of CSA.If a court finds any provision of this Agreement(or warranties. All other Listed Items are provided subject to such end user warranties part thereof)to be unenforceable,the remaining provisions of this Agreement shall and license terms as are provided by the manufacturer or developer as packaged or remain in full force and effect.This Agreement shall not be assignable by you without otherwise provided with the Listed Items. CSA shall upon your request provide to you CSA's prior written consent,and any attempted assignment without such consent, copies of all such end user warranties and license. SUCH WARRANTIES ARE IN which shall not be unreasonably withheld,shall be void;except that you may,as LIEU OF ALL OTHER WARRANTIES,EXPRESSED OR IMPLIED,INCLUDING ANY described above,assign to your leasing company your right to acquire the Listed IMPLIED WARRANTIES REGARDING MERCHANTABILITY OR FITNESS FOR A Items and your warranty rights hereunder,but your other rights hereunder,are not PARTICULAR PURPOSE,RELATING TO THE USE OR PERFORMANCE OF THE assignable to the leasing company and such assignment shall not relieve you of any of LISTED ITEMS,AND ALL SUCH OTHER WARRANTIES ARE HEREBY EXPRESSLY your obligations hereunder.You expressly disclaim having relied upon any DISCLAIMED. YOU EXPRESSLY ACKNOWLEDGE THAT SUCH WARRANTIES DO representation or statement concerning the capability,condition,operation, NOT ASSURE UNINTERRUPTED OPERATION AND USE OF THE LISTED ITEMS. performance or specifications of the Listed Items,except to the extent set forth on the 3. DATA.You acknowledge that the hard drive(s)on the Equipment,including original of this Agreement.You agree that CSA may accept an electronic image of this attached devices,may retain images,content or other data that you may store for Agreement as an original,and that electronic copies of your signature will be treated purposes of normal operation of the Equipment("Data").You acknowledge that CSA is as an original for all purposes. not storing Data on your behalf and that exposure or access to the Data by This transaction shall be governed in all respects by the Ts&Cs of contract#FI-R-0251-18 SLS-004N October 2018CSA I dated 10-1-2018 betmeen CSA and DuPage County and any Ts&Cs Mich conflict Wth or Page vary from the oxrtract terms shall be deemed nuiI and vad. ca11011 CANON SOLUTIONS AMERICA EASE UPGRADE, TRADE-IN, RETURN OR BUY-OUT Canon Solutions America, Inc. ("CSA") REIMBURSEMENT ADDENDUM TO AGREEMENT# One Canon Park, Melville, NY 11747 (the "AGREEMENT") 0 613-2228 WooPage of Customer("You"): Customer Account: Buy-out Reimbursement Company: $ to be paid under the circumstances described in Address: Section 1 below. City: County: Payable to: ❑ You ❑ Canon Financial Services, Inc. State: Zip: Phone#: Reason for check issuance: Email: Lease Upgrade or Buy-out Acknowledgement If this transaction includes a lease upgrade or buy-out to be paid upon delivery and List the leasing company and lease number associated with any lease upgrade or buy-out. aoceptanoe of the Equipment listed on the Agreement, select one of the following: ❑ Not Applicable Leasing Company Name Lease Number ❑ You will return the equipment to the leasing Company according to the terns and conditions of your lease agreement. ❑ CSA will return the equipment to the leasing oampany per Section 2 below. ❑ You will retain the equipment. If so,will the equipment remain under a CSA Maintenance Agreement? Yes ❑ If yes,under an Exdsting Camtract ❑ or New Contract❑ No❑ ❑ CSA will pick up the equipment for Trade In. Return Authorization Please select one: Pick-Up Information: ❑ Trade-In ❑ Same Date as Delivery of Listed Items specified on the Agreement. Please note that any applicable trade-in credit is reflected in the periodic lease payments or purchase price as specified in the Agreement. ❑ Other Specified Date: Equipment Condition: ❑Good Working Condition ❑As is condition (but no longer than 30 days after delivery of Listed Items under Agreement) ❑ Return Equipment to selected Leasing Company Contact Name: Phone: ❑ Canon Financial Services E-Mail: ❑ Return Equipment to CSA. Original Order Date Special Removal Instructions: Return Item Meter Equipment location,if Contact Name& Alt.Pick Code Code Description Serial# Reading different than above Phone Email Up Date Return Codes: Trade-In:TRD Return to CFS:R-CFS Return to CSA:R-CSA You have agreed to acquire from CSA cc Lain Listed Items pursuant to the Agreement. By your signature below,you agree to supplement the temps of the Agreement as follows: 1. If Buy Out Reimbursement is selected:The Buy-Out Rarrtwrsernent indicated above will be paid directly to the designated party try CSA upon installation and testing of the Listed Items and payment to CSA(by you or by the Leasing Company)of the purchase price for the Listed Items.The Buy-Curt Reimbursement will be paid for the sole purpose of reirribursement of early temination dnarges or fees and associated expenses payable for(a)early ten-nnation of the lease of the Trade-in or Return Equipment or for other equipment being replaced by the Listed Items under the Agreement,(b)refinancing the lease of other equipment or(c)preparation of the site for installation of Listed Items.You acknowedge and agree that CS4s financial obligation is limited to the Buy-Cut Reimbursement amount,and that you are responsible for any other obligations,including any charges which are not covered by the Buy-Curt Reimbursement. 2 If Trade-in Equipment or Return to Leasing Company is selected:You hereby authorize CSA to pick up the Trade-in or Return Equipment listed above.You agree to pay CSAs removal charges if, an the date specified above,the Trade-in or Return EquipiTat is unavailable for pidap and removal through no fault of CSA Trade-in Equipment shall be conveyed to CSA,and(a)you represent that CSA WII receive good and marketable title to each unit of Trade-in Equipment,free and dear of any and all liens and leasehold interests,(b)you warrant that the Trade-In Equipment WII be delivered to CSA (unless specified above that the trade-in is on an"As Is'basis)in good working condition,reasonable wear and tear excepted,and(c)you shall make the Trade-In Equipment available for pickup by CSA on the relevant date specified above. If you breach or fail to damply with any of the foregoing,CSA may,without limiting its other remedies under applicable law,return the Trade-In Equipment to you(at your expense both for the return and the original pickup)and rescind,or require you to refund to CSA,promptly upon receipt of CSAs invoice,the full amount of any trade-in credit reflected in the Agreement (which an-cunt shall equal the fair market value of such Trade-In Equipment,as determined by CSA).Return Equipment shall be shipped to the Leasing Company specified above,and CSAs sole obligation is to use commercially reasonable efforts to pick-up and remove the Return Equipment and to arrange,on your behalf and at CSAs expense and risk(but only to the extent of obvious damage in transit), for the shipment of the Return Equipment to the Leasing Company. 3. DATA You acknowledge that the hard drivels)on the Equipment,including attached devio s,may retain images,content or other data that you may store for purposes of normal operation of the Equipment("Data").You ado owiedge that CSA is not storing Data on behalf of you arld that exposure or access to the Data by CSA,if any,is purely incidental to the services performed by CSA Neither CSA nor any of their affiliates has an obligation to erase or overwrite Data upon Your return of the Equipment to CSA or any leasing company. You are solely responsible for:(i)your compliance Wth applicable law and legal requirements pertaining to data privacy,storage,security,retention and protection;and(ii)all decisions related to erasing or overwriting Data. The terms of this section shall solely govern as to Data,notwithstanding that any provisions of this Agreement or any separate confidentiality or data security or other agreement raw or hereafter entered into between you and CSA could be construed to apply to Data. THIS ADDENDLIM SHALL BECCME EFFECTIVE AT THE SANE TIME AS THE AGREEMENT BECOME EFFECTIVE IN ACCORDANCE WITH THE TERMS THEREOF. EXCEPT AS SUPR EIVEN TED HEREBY THE AGREEMENT SHALL REMAIN UNCHANGED AND IN FULL FORCE AND EFFC-CT. Customer's Authorized Signature Printed Name Title Date SLS-004B March 2018 CSA canon SOFTWARE ACQUISITION AGREEMENT LEASE OR PURCHASE CANON SOLUTIONS AMERICA *National IPA* Canon Solutions America, Inc. ("CSX) .µ One Canon Park, Melville, NY 11747 # (800)613-2228 Salesperson Order Date: Customer("you"): Customer Account: Ship To: Customer Account: Company: Company: Address: Address: City: County: City: County: State: Zip: Phone#: State: Zip: Phone#: Contact: Fax#: Contact: Fax#: Email: Email: Lease or Purchase: ❑ You agree to lease the items listed below or in any addendum(s)to this Agreement from the Leasing Company identified below,at the fixed periodic lease payments indicated below or in any addendum(s)to this Agreement and for the fixed term specified in the lease agreement between you and the Leasing Company. Delivery to you of the items specified is contingent on you signing a lease agreement with the Leasing Company. ❑ Canon Financial Services, Inc. ❑ Other (Name of Leasing Company): ❑ You agree to purchase the items listed below or in any addendum(s)to this Agreement,for the purchase price specified. The"bill to"for the items listed is the Leasing Company or you,depending on which box is checked above. PLEASE PRINT Listed Items: Item Periodic Lease Code Product Description Qty Unit Price Payment or Purchase Price This transaction shall be governed in all respects by the Terms and conditions of contract#FI-R-0251-18 dated 10-1-2018 between Canon Solutions America,Inc.and DuPage County and any terms and conditions which conflict with or vary from the contract terms shall be deemed null and void. Payment Terms Other Requirements Subtotal fromSupplemental Addendum ❑ Check with Order Check# Subtotal ❑ P.O. Required ❑ Net 30 P.O.# Delivery/Install ❑ Lease Sales Tax ❑ Other ❑ Tax Exempt Total ❑ Credit Card: (Attach Certificate) Deposit Requires submission of secure credit card authorization form. Balance Due Customer Delivery Information Customer IT Contact Information Name Email This individual may be contacted for any IT related issues. Phone Earliest Date for Delivery: / / Name Special Delivery/Installation Instruction Phone Email BY YOUR SIGNATURE BELOW,YOU AGREE TO LEASE OR PURCHASE,AS SPECIFIED ABOVE,THE ITEMS LISTED ABOVE OR IN ANY ADDENDUM(S)TO THIS AGREEMENT. YOU ACKNOWLEDGE RECEIPT OF A COPY OF THIS AGREEMENT,CONSISTING OF TWO PAGES INCLUDING THIS FACE PAGE. THE ADDITIONAL TERMS AND CONDITIONS ON PAGE 2 HEREOF AND IN ANY ADDENDUM(S)HERETO ARE INCORPORATED AND MADE PART OF THIS AGREEMENT. Customer's Authorized Signature Printed Name Title Date SLS-122N October 2018 ADE)MCNAL TERMS AND OCNDIl10N1S # These are the additional terrrs and ceracitions referred to on the face page to wl ich they are attached.Such face page and addendum(s),ooilectively with these terns and conditions,the"Agreement." 1. LEASE OR PURCHASE-PRICE AND PAYMENT.You agree to lease or purchase the licenses of nonrefundable.If Stbsaiptien Services requested by you,or eorripletim of ongoing Subscription application software(the"SofMare")with applicable separate turd party support contracts(the"Software Services,will require Units in excess of the unused quantity available hereunder,CSA shall notify you Support Corium ads"),and services related to installation of the Software(the"Installation Services')and,if in advance of completing the work and you shall instruct CSAto and wait or you"I agree to pay for applicable,orb-site support services for the Software(the"Stf saiption Servioes',and together Wth the those additional Units at CSA's then prevailing rates. Software,Software Support Conti-ads,Installation Services,and Subscription Services(if applicable),the (e)Subscription Services will be performed by CSApersa-nel or its dedgiee at your business locatiers "Listed Items'),in each case as incic,-led on the face page hereof and in arty addendum(s)hereto. located withn CSAs servicing area.CSA personnel,while on-site at your premises,shall comply (a) If purchasing the Listed Items,the total purchase price specified in the Agreernent,including with your reasonable security and other such policies of which CSA has been informed by you in sales taxes and delivery/installation charges,is due and payable Wthn 30 days of the invoice date.If writing.You will provide to CSA's personnel appropriate workspace and other assistance as may payments are late,(i)you shall pay the actual and reasonable costs and expenses of collection be reasonably required for the performance of the Subscription Services. You incurred by CSA inducing the mmrrxum attorney's fees permitted by law and(ii)CSA may charge ach o edge that the perfmhnance by CSA of Subscription Services with respect to the Software may be you and you agree to pay,a late charge equal to the higher of five percent(51/6)of the amount due or dependent on assistance or eooperatim from the itirdiarty developer,including your requirement(s)to $10 as reasonable collection fees,not to exceed the ntvdmum amount permitted by law. purchase any necessary upgrades or licenses to operate the Software. (b) If leasing the Listed Items,CSA shall sell the Listed Items to the Leasing Company subject in all (f)You agree that you Will not,directly or through any third party,solicit,offer errployment to,hire, respected to the warranty limitations and disclaimers and limitations of liability in thisAgree»ent.You interfere with or endeavor to entice away from CSA any individual who is or was an employee of shall enter into a lease agre?rrentwlth the Leasing Con-parry providing,in addition to such terrrsand CSA and who, at any time during the Subscription Services Term,was involved in providing conditions asthe Leasing Company shallreguire,forafixedperioicleasepaymentsindicatedherein Subscription Services to you hereunder.The foregoing shall apply for one(1)year followingthe over a fixed lease tens as specified in the lease agreement. Subscription Services Term,or for any farmer employee of CSA for one(1)year period after he or (c) Unless included as a Listed Item Irstallation Services are not provided for ary of the Software. she ceases to be an employee of CSA Installation Services may be conditioned on a separate statement of work covering the scope and 3. LIMITED WAf?RAMY;DISCLA K/EROF WARRANTIES. scheduleafinstallation,configurationoptions,responsibilities of each party,and other matters,as may CSA SHALL UPON REQUEST, FURNISH TO YOU WITHOUT RECOURSE ANY END USER be reasonably requested by CSA or the developer or supplier of the Software,which shall solely WARRANTIES MADE BY THE DEVELOPER OF THE SOFTWARE CSA WARRANTS THAT IT WiLL govern as tote matters covered therein. Installation Services not covered by a separate statement PERFORM ITS SERVICES UNDER THIS AGREEMENT IN A PROFESSIONAL AND COMPETENT of wait shall consist of basic installation of the Software in accordance with CSAs norrnal practice, MANNER CONSISTENT MATH GENERALLY ACCEPTED INDUSTRY STANDARDS.OTTER THAN provided that you hardware and network configurations are as required for installation.Additional THE FOREGOING,CSA MAKES NO 011-ER WARRANTIES,EXPRESS OR IMPLED,INCLUDING dharges may apply for work beyond the initial scope described in any statement of work. CSA shall IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, make available to you from time to time upgrades and bug fixes for the Softy✓are,but:(i)only if such VMTH RESPECT TOTE E USTED ITEMS.CSA EXPRESSLY DISCLAIMS AND EXCLUDES ANY AND upgrades and bug fixes are provided to CSA by suppliers of the Software,(ii)availability of upgrades AL WARRANiTES, E)FRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF and bug fixes may be at additional charge unless covered by the Software Support Cahtract(s) MIERCHANTABIUTY AND FITNESS FOR A PARTiCUAR PURPOSE RELATING TO THE USE OR purchased by you,and(III)installation of such upgrades and bug fixes by CSA if requested by you PERFC)W*JCE OF TiE LISTED ITEMS. shall be at additional charge.You are not required to use CSA for installation of either Software or for 4. SECURITY. As security for the payment of all amounts due to CSA you hero gilt to CSA a any upgrades and bug fixes,but if installation is done by anyone other than CSA CSA shall have no security interest in the Software.Tote extent permitted by applicable law,you hereby authorize CSAto responsibility for any petforrance or other issues that may result from such installation. Level 1 file wuth the appropriate governmental authorities any and all financing statements necessary to evidence support for the Software shall be provided by CSA or the third party software developer but only if or perfect CS4 security interest in the Software. Software Support Contract(s)for The Software have been purchased by you(or are otherwise included 5. WARRANTY OF BUSINESS PURPOSE. You represent and warrant that that the Listed Items wth the purchase of the Software)and for so long as such Software Support Cantract(s)remain in will not be used far personal,family or household purposes. effect.Notwithstanding any provision in the support contract to the contrary,it shall autorratically 6. UMITATTON OF UARUTY. CSA SHALL NOT BE LIABLE FOR INJURY OR RAlnMGE IXCEPT rerewon an annual basis.Level 1 support consists of(i)providing help-linetelephorie assistance in TOTFEEXTENTCAUSEDBYCSASNEGIJCENICEORWLLFULMISCONDtJC,T.CSASI-ALLNOT operating and identifying service problems in the Software,and attempting to troubleshoot any such BE LIABLE FOR LOSS OF REVENAJEORPROFIT,LOSS,RELEASE ORCORRLPTIONOF DATA OR problems;(i i)escalati ng operati ng problems to the app!icable developer of the Software as needed to SPECIAL INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THIS rectify such problems,including facilitating contact between you and the developer of the Software as ACREBVENT OR THE USE OF OR INABILITY TO USE TiE SOFTWARE,REGARDLESS OF THE necessary; and (iii) maintaining a log of such problems to assist in tracking the sane. You LECAL THEORY ONWHICHTFE CLAM ISBASEDAND EVEN IF CSA,HAS BEENALMSEDOFTHE admMedge that CSA is not the developer of any of the Software and other than the faegdng and POSSIBILITY OF SUCH DANWCES.IN NO EVENT SHALL CSAS LIABILITY TO YOU HEREUNDER Slbscriptien Services if applicable,installation and other support for Software is not provided under OR IN CONNECTION WTH THE LISTED ITEMS EXCEED THE AGGREGATE PURCHASE PRICE this Agreement. PAID FORTHE LISTED ITEMS BY YOU OR THE LEASING,CX)TVPANYTOCSA (d) The Software is provided pursuant b the end-user license agreements and arty other tems and 7. CHOICE OF LAW AND FORLXA THIS AGENT AND ALL CLAIMS, DISPUTES AND conditions required by the owners or developers thereof,and you agree that your use of all Software CAUSES OF ACT ON RELATING THERETO,Wt-ETI-ER SOUNDING IN CONTRACT,TORT OR shall at all times be subject to and in compliance with the terns and additions of such end-user STATUTE,SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH TiE LAWS OF liaise agreements and other terns and conditions. TFE STATE OF NEW YOFK YOU CONSENT TO THE EXCLUSIVE JURISDICTION AND VEN.JE OF (a) CSA reserves the right to withhold shipment of the Software until you(or The Leasing Company) ANY STATE OR FEDERAL COURT LOCATED WTHIN THE CITY OF NEW YORK UPON SERVICE make full payment of the total price specified in this Agreement or b revoke ary credit extended b OF PROCESS MADE IN ACCORDANCE WTH THE APPLICABLE STATUTES AND RUES OF THE you because of your fa lure to pay any amounts wfnen due or for any other reason affecting your STATE OF NEWYORKORTIE UNITED STATES.ANYANDALLSUITSYCUCCNT EF C AGANST credihvoirthiriess.If at anytime prior to shipirrient,CSA discovers any mstake in pricing or configuration CSAWETI-MORNOTARISINGUNDERTHISAGI:;f: ,,SHAI..LBEBRXJGHTONLYINTF-E for any Software,CSA reserves the right to notify you of the mistake in writing,and sudm notification STATE OR FEDERAL COURTS LOCATED WTHN THE CITY OF NEW YCRK YOU HEREBY WAIVE villcostitutethenoraoxptardeofthisAgreementbyitwithrespecttosudhSoftwarewithoutliatility. OBJECTIONS ASTOVEN-EANDCONVENIENCEOFFORUvi ANY SUIT OTHER THANONE 2. SUBSCRIPTION SERVICES.If purchasing or leasing Subscription Services as specified on the SEEi4NG PAYMENT OF AMOUNTS DUE HEREUNDER,SHALL BE COMMENCED, IF AT ALL, facepage,then the follow rig shall apply. WTHIN ONE(1)YEAR OFTFE DATE THAT THE CLAIM ACCRUES. THE PARTIES IRREVOCABLY (a) CSA shall provide such Subscription Services until the earlier of(i)the units of Subscription WNVEANY RICHTTOAJURYTRIAL INANYSUTBENwEENTHEM. Services specified on the face page("Units")are consumed or(ii)either twelve(12)months from the 8. GENERAL This Argrearent shall be binding upon you when you sign this Agee rant,ad shall be Order Date or the end of the tern of the applicable lease agreement with the Leasing Company(the binding upon CSA upon(i)acceptance hereof in wonting by CSA or(ii)delivery of any of the Software, "Subscription Services Term). Mcf-ie✓er occurs first. Title to ary Software shall pass to you or the Leasing Company only upon full (b) Subscription Services will be provided by CSA at the Resource Level based upon your resource payment to CSA therefor.All provisions of this Agreement Mch by their nature can be construed to selection or description of the scope of\A r to be performed,and will be provided during CSA's local survive the expiration or termination of the Agreement shall so survive.This Ageerent,together with any regular business hours(8:30 AM-5:00 P.M.Monday through Friday,excluding holidays).Any pre- related CSA credit application,constitutes the entire agreerrnernt between the pates with respect to the approved sdheduied work beyond these hays will be billed at a prerrium rate. furnishing ishinng of the Listed Items,supasecing all previous proposals and agreements,oral or written. No (c) Units are available to you based upon the Resource Level utilized to perform the Subscription lease agreement entered into between you and the Leasing Company with respect to city Listed Items Services: shall be birdngcn CSAinayresped oraffectyor rights orCSAs obligation hereunder.You maysubrrit Resource Level Units per Mn Hours per a purchase order for procurement of Listed Item.Any terms and conditions set forth in any purchase Hour Erxjagernerrt order shall be for your aim nistrative convenience only,and any tenor therein Mich conflict With,vary National Consulting and Support("NCS')Engineers 4 8 fromorsupplerrenttheprovisiorsofthisAgreerrentshallbedeenednllandvoid. Nbrefresentation or stater ant not arfained on the original of this Agreemer t shall be binding upon CSA as a warranty or Production Analyst 4 8 otherwise,nor shall this Ageerrent be modified or a na nded except by a writing signed by you and a Local systems Analyst 3 1 designated representative of GSA If a avert finds any provision of this Agreement(or part thereof)to Local Systems Engreer 3 1 be unenforceable,the remaining provision ofthis Agreement shall rerrain in full force and effect.This Agreement shall not be assignable by you without CSAs prior written consent,and any allaWed Product Trainer 2 1* assignment wnthout such corsent,Mich shall not be urreasonablyWthheld,shall bevcid;except that Subject to Course minimum requirements if applicable you may,as described above,assign to your Leasing Company your right to acquire the Software and (d)Subscription Services will be provided When requested by you through the CSA service your warranty rights hereunder,but your other rights hereunder,are not assignable to the Leasing dispatch center.CSA will determine the appropriate Resource Level(s)to be assigned based on Co Ioary and such assignment shall not relieve you of any of your obligations hereunder.You your resource selection or descnption of the requested Su Ascription Savior.CSA reserves the right to egxesslydisdaimhaving relied upon any representationorstaterrna t concerning the capability,condition, rgedayrequestbyyouifCSAdetelmnesthatsudh isfawakbeyondihescopexff &bsoiptim operation,perfonmanceorspecificatiosoftheListedItemexcepttotheextentsetfothontheorigndof SsNoescovetedbythsAgreen-ent or the Resource Levels available hereunder.Unused Units are thsAgeement.Ybuagreethat CSArrEryaccept an electronic image of ths Agreement as ancrigird,and ibat electronic copies of yor signature will be treated as an crignal for all purposes. This transaction shall be governed in all respects by the Ts&Os of contract#FI-R SLS-119N October 2018 0251-18 dated 10-1-2018 between CSA and DuPage County and any Ts&Cs Mich page 2 cornflict with or varyfiromthe contract terms shall be deemed null and void. ca-H0'" MAINTENANCE AGREEMENT *National IPA* CANON SOLUTIONS AMI ICA Canon Solutions America, Inc.("CSA®) Related Acquisition Agreement# One Canon Park, Melville,NY 11747 (800)613-2228 Salesperson Order Date: / / 7city: Customer Account: • • - • • Customer Account: Company: Address: County: I City: County: State: Zip: Phone#: State: Zip: Phone#: Contact: Fax#: Contact: Fax#: Email: For each unit of Equipment listed,you shall indicate specific contact and location(if different than above)in the table below or in any Addendum to this Agreement. Maintenance Billing Entity PO Required Meter Read Collection Options Base Charge: ❑ CSA ❑Canon Financial Services,Inc.("CFS") ❑Yes ❑No imageWARE Remote unless noted in table below* Per Image Charge: ❑ CSA ❑Canon Financial Services,Inc.("CFS') PO# W = myCSA website Base Charge Billing Cycle Initial Term Coverage Plan ❑Monthly [-]Quarterly [—]Other Months If adding the Equipment below to existing (min.12) ❑Per Unit [:1Fleet ❑Aggregate an Aggregate,provide either a contract# or serial#under Aggregate. Excess Per Image*Charge Billing Cycle Price Plan Consumables Inclusive Toner Fulfillment Method ❑Monthly [-]Quarterly ❑Other ❑Standard ❑Fixed ❑Toner ❑Other Customer order unless noted for Equipment below** Subject to the terms and conditions of this Agreement,CSA agrees to service the Equipment listed below or in any Addendum(s)to this Agreement at the charges stated herein or therein.For newly installed Equipment,the Start Date is provided in Paragraph 1 of the Additional Terms and Conditions.The Start Date for previously in place Equipment is / /_. *Each Image is equal to 1 printed Paqe except for Oce brand Wide Format products in which case each Image is equal to one 1 s uare foot. Covered Images per unit or Fleet included in Base Charge Per Image Charge in excess of Base Model Serial# All aggregate images should be listed per unit. Covered Images Charge Corporate Alt Start Meter per unit Advantage Meter B&W Color B&W Color Long Sheet B&W Color Long Sheet or Fleet Yes/No Method* Contact: Phone#: Fax#: Email: Location: Auto Toner Fulfillment: ❑ **(Requires imageWare Remote) Contact: Phone#: Fax#: Email: Location: Auto Toner Fulfillment: ❑ **(Requires imageWare Remote) Contact: Phone#: Fax#: Email: Location: Auto Toner Fulfillment: ❑**(Requires imageWare Remote) Contact: Phone#: Fax#: Email: Location: Auto Toner Fulfillment: ❑**(Requires imageWare Remote) Subtotal from Supplemental Addendum CUSTOMER SATISFACTION POLICY Subtotal If you are not satisfied with the performance of your Canon or Oce brand product,upon your written request,CSA in its sole discretion will repair or replace the product with a like unit with equivalent capabilities. Prior to replacement,CSA Tax shall have had the opportunity to return the product to good working order in accordance with the terms of this agreement. This policy shall apply for 3 years from the date of installation or for the initial term of any CFS Lease,if longer,provided you are not in default of this Agreement and such maintenance services have not been canceled or Total terminated. BY YOUR SIGNATURE BELOW,YOU AGREE TO PURCHASE THE MAINTENANCE SERVICES SPECIFIED ABOVE.YOU ACKNOWLEDGE RECEIPT OF A COPY OF THIS AGREEMENT, CONSISTING OF 2 PAGES INCLUDING THIS FACE PAGE. THE ADDITIONAL TERMS AND CONDITIONS ON PAGE 2 HEREOF AND IN ANY ADDENDUM(S)HERETO,ARE INCORPORATED AND MADE A PART OF THIS AGREEMENT. Customer's Authorized Signature Printed Name Title Date SER-023N October 2018 CSA ADDITIONAL TERMS AND CONDITIONS ## These are the additional terms and conditions referred to on the face page to which they are necessitated by factors other than normal use including,without limitation,any willful act, attached(such face page,and any addendum(s)hereto,collectively with these terms and negligence,abuse or misuse of the Equipment;the use of parts,supplies or software which are conditions,the"Agreement"). not supplied by CSA and which cause abnormally frequent service calls or service problems; 1. TERM.Maintenance under this Agreement shall start on the date(the"Start Date")of service performed by personnel other than CSA personnel;accident;use of the Equipment with installation for newly installed equipment(inclusive of standard embedded Canon brand non-compatible hardware or software components;electrical power malfunction or heating, software)(the"Equipment")covered under toner inclusive service.For all other newly installed cooling or humidity ambient conditions;(c)de-installation,re-installation or relocation of Equipment,the Start Date shall be at the end of the relevant Equipment warranty or 90 days Equipment;(d)repairs to or realignment of Equipment,and related training,necessitated by from installation,whichever comes first.The Start Date is stated on the face page for all changes you made to your system configuration or network environment;(a)work which you previously in place Equipment.(a)The initial term specified on the face page shall renew for request to be performed outside of CSA's regular business hours;or(f)repair of any successive 12 month period unless either party gives written notice of non-renewal at least 30 network/system connection device,except when listed on face page. days prior to the expiration of the then-current term.The renewal charges shall be reflected on 5. DATA.You acknowledge that the hard drive(s)on the Equipment,including attached the invoice for the first billing cycle of the renewal period.You shall have the right to terminate devices,may retain images,content or other data that you may store for purposes of normal the renewal contract with 30 days advance written notice to CSA. operation of the Equipment("Data").You acknowledge that CSA is not storing Data on behalf of 2. CHARGES.Base charges shall be billed in advance and per image charges,shall be billed you and that exposure or access to the Data by CSA,if any,is purely incidental to the services in arrears.For Equipment designated as Corporate Advantage,the meter shall record a quantity performed by CSA.Neither CSA nor any of their affiliates has an obligation to erase or overwrite of 2 images for any image produced on media wider than 81/2".Invoices shall be due and Data upon your return of the Equipment to CSA or any leasing company.You are solely payable within 30 days of the invoice date unless otherwise stated on the invoice.Applicable responsible for:(i)your compliance with applicable law and legal requirements pertaining to data taxes shall be added to the charges.If payments are late,(i)you shall pay the actual and privacy,storage,security,retention and protection;and(ii)all decisions related to erasing or reasonable costs and expenses of collection incurred by CSA,including the maximum attorney's overwriting Data.Without limiting the foregoing,you should,(a)enable the Hard Disk Drive fees permitted by law and(ii)CSA may charge you and you agree to pay,a late charge equal to (HDD)data erase functionality that is a standard feature on certain Equipment and/or(b)prior to five percent(5%)of the amount due for each billing period or portion of a billing period such return or other disposition of the Equipment,utilize HDD(or comparable)formatting function payment is delayed or$10 as reasonable collection fees,not to exceed the maximum amount (which may be referred to as"Initialized All Data/Settings"function)if found on the Equipment to permitted by law.If the Standard Price Plan is selected on the face side,during the initial term, perform a one pass overwrite of Data or,if you have higher security requirements,you may the charges specified on the face page are subject to an annual increase up to 10%(as purchase from CSA at current rates an available option for the Equipment,which may include(x) determined by CSA in its sole discretion)either(i)on each anniversary of the start date or(ii) an HDD Data Encryption Kit option which disguises information before it is written to the hard once in each calendar year if you have selected the Aggregate Coverage Plan.Fixed Price drive using encryption algorithms,(y)a HDD Data Erase Kit that can perform up to a 3-pass Plans shall not increase during the initial term.If you have selected CFS on the face page as the overwrite of Data(for Equipment not containing data erase functionality as a standard feature), billing entity,your maintenance charges will appear on your periodic lease invoice along with or(z)a replacement hard drive(in which case you should properly destroy the replaced hard standard lease charges.CFS will remit your payment of maintenance charges to CSA upon drive).The terms of this Section 5 shall solely govern as to Data,notwithstanding that any receipt.(a)Consumables Inclusive service includes replenishment of consumables specified on provisions of this Agreement or any separate confidentiality or data security or other agreement the face page for exclusive use with the Equipment.CSA may terminate this Agreement if you now or hereafter entered into between you and CSA could be construed to apply to Data. use the consumables in a different manner.In the event your toner usage exceeds by more than 6. EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY.CSA EXPRESSLY 10%the published manufacturer specifications for conventional office image coverage,as DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING IMPLIED determined by CSA,CSA may invoice you for such excess usage.You may purchase additional WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE toner from CSA if required during the term.You shall bear all risk of loss,theft or damage to RELATING TO THE USE OR PERFORMANCE OF THE EQUIPMENT AND SOFTWARE OR unused consumables,which shall remain CSA's property and shall be returned promptly upon ANY METER READ COLLECTION METHOD PROVIDED BY CSA.YOU EXPRESSLY termination of this Agreement.(b)If you have selected the Fleet or Aggregate Coverage Plan, ACKNOWLEDGE THAT THE FURNISHING OF MAINTENANCE SERVICE UNDER THIS the Base Charge and the Covered Images shall apply to all of the Equipment on the Schedule AGREEMENT DOES NOT ASSURE UNINTERRUPTED OPERATION AND USE OF THE unless otherwise indicated.If specified on the face page that the Listed Items are being added EQUIPMENT,SOFTWARE OR METER COLLECTION METHODS.CSA SHALL NOT BE to an existing Fleet Coverage Plan under a previous agreement between you and CSA,(i)the LIABLE FOR INJURY OR DAMAGE EXCEPT TO THE EXTENT CAUSED BY CSA'S fleet shall include the listed items under the previous agreement,and all other agreements for NEGLIGENCE OR WILLFUL MISCONDUCT.CSA SHALL NOT BE LIABLE FOR which the add to existing fleet option was selected,and(ii)the maintenance term for all Listed EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES,LOSS OF REVENUE OR Items under this Agreement shall be the same as the maintenance term for all listed items under PROFIT,LOSS,CORRUPTION OR RELEASE OF DATA,FAILURE TO REALIZE SAVINGS all such previous agreements.(c)If specified on the face page that the Listed Items are being OR OTHER BENEFITS,STORAGE CHARGES OR INCIDENTAL,SPECIAL,PUNITIVE OR added to an existing Aggregate Coverage Plan under a previous agreement between you and CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS CSA,the Covered Images shall apply to all of the Equipment on the schedule,unless otherwise AGREEMENT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED indicated,plus the listed items under the previous agreement(s),and all other agreements for AND EVEN IF CSA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. which the add to existing Aggregate Coverage Plan was selected,on an aggregated basis,for 7. DEFAULT.You shall be in default of this Agreement if you fail to perform any of your so long as the maintenance term for all such listed items continues.(d)Unless otherwise obligations under this Agreement,including making prompt undisputed payments when due. indicated on the face page,you authorize CSA to use networked features of the Equipment CSA may withhold service under this Agreement in whole or in part until any delinquent payment including imageWARE Remote to receive software updates,activate features/new licenses is received by CSA.CSA may terminate this Agreement in whole or in part upon your default and/or transmit use and service data accumulated by the Equipment over your network by with thirty(30)days notice to you,unless such default is cured by you within the thirty(30)day means of an HTTPS protocol and to store,analyze and use such data for purposes related to period.If an overdue payment is disputed in good faith within thirty(30)days after the due date servicing the Equipment and product improvement.(e)You agree to provide meter readings to thereof,you shall pay all undisputed amounts and promptly make a good faith effort to resolve CSA,if applicable,in accordance with the meter read option selected and CSA's normal such dispute with CSA.In the event of your default,CSA may,without limiting its other rights procedures. If you selected the myCSA website,you,your employees or agents shall complete and remedies available under applicable law and this Agreement,require you to pay all charges CSA's registration process governing access to and use of such website,and you agree to be then due but unpaid,including any applicable late charges,plus an early termination fee equal to bound by,and comply with its Terms of Use.CSA may change your meter read options from three(3)times the average monthly billing to date and any excess toner charges per Section time to time upon 60 days notice.If CSA does not receive timely meter readings from you,you 2(b).You agree that such charges are reasonable liquidated damages for loss of bargain and agree to pay invoices that reflect CSA's estimates of meter readings.CSA reserves the right to not a penalty. verify the accuracy of any meter readings from time to time,and to invoice you for any shortfall 8. GOVERNING LAW.THIS AGREEMENT AND ALL CLAIMS,DISPUTES AND CAUSES in the invoice for the next periodic billing cycle. OF ACTION RELATING THERETO,WHETHER SOUNDING IN CONTRACT,TORT OR 3. COVERED SERVICE.CSA shall provide all routine preventive maintenance and emergency STATUTE,SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE service necessary to keep the Equipment in good working order in accordance with this LAWS OF THE STATE OF NEW YORK.YOU CONSENT TO THE EXCLUSIVE Agreement and CSA's normal practice.Such service shall be performed during CSA's local JURISDICTION AND VENUE OF ANY STATE OR FEDERAL COURT LOCATED WITHIN regular business hours(8:30 A.M.to 5:00 P.M.Monday through Friday,except holidays). THE CITY OF NEW YORK UPON SERVICE OF PROCESS MADE IN ACCORDANCE (a)You shall afford CSA reasonable and safe access to the Equipment to perform on-site WITH THE APPLICABLE STATUTES AND RULES OF THE STATE OF NEW YORK OR service.CSA may terminate its maintenance obligations as to any Equipment if you relocate it to THE UNITED STATES.ANY AND ALL SUITS YOU COMMENCEAGAINST CSA, a site outside CSA's service territory.If,in CSA's opinion,any Equipment cannot be maintained WHETHER OR NOT ARISING UNDER THIS AGREEMENT,SHALL BE BROUGHT ONLY in good working order through CSA's routine maintenance services,CSA may,at its option,(i) IN THE STATE OR FEDERAL COURTS LOCATED WITHIN THE CITY OF NEW YORK. substitute comparable Equipment or(ii)cancel any balance of the term of this Agreement as to YOU HEREBY WAIVE OBJECTIONS AS TO VENUE AND CONVENIENCE OF FORUM. such Equipment and refund the unearned portion of any prepaid charges hereunder.Parts or ANY SUIT,OTHER THAN ONE SEEKING PAYMENT OF AMOUNTS DUE HEREUNDER, Equipment replaced or removed by CSA in connection with maintenance services hereunder SHALL BE COMMENCED,IF AT ALL,WITHIN ONE(1)YEAR OF THE DATE THAT THE shall become the property of CSA and you disclaim any interest therein.(b)CSA shall make CLAIM ACCRUES.THE PARTIES IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL available to you from time to time upgrades and bug fixes for the software licensed as part of the IN ANY SUIT BETWEEN THEM. Equipment("Embedded Software"),but:(i)only if such upgrades and bug fixes are provided to 9. ENTIRE AGREEMENT.This Agreement shall be binding upon your signature and upon the CSA by the developers of such Embedded Software,(ii)availability of upgrades and bug fixes installation of the Equipment by CSA or commencement of the covered services if this may be at additional charge,and(iii)installation of such upgrades and bug fixes by CSA if Agreement is for renewal of a prior maintenance agreement or for equipment previously requested by you shall be at additional charge. You are not required to use CSA for installation installed.This Agreement constitutes the entire agreement between the parties with respect to of any upgrades and bug fixes,but if installation is done by anyone other than CSA,CSA shall the furnishing of maintenance service for the Equipment,superseding all previous proposals and have no responsibility for any performance or other issues that may result from such agreements,oral or written.All provisions of this Agreement including Section 5,which by their installation. CSA shall also use reasonable efforts to provide Level 1 support for the Embedded nature can be construed to survive the expiration or termination of the Agreement shall so Software.Level 1 support consists of(i)providing help-line telephone assistance in operating survive.Any purchase order utilized by you shall be for your administrative convenience only, the Embedded Software and identifying service problems and attempting to troubleshoot any and any terms therein which conflict with,vary from or supplement the provisions of this such problems in the Embedded Software;(ii)escalating operating problems to the available Agreement shall be deemed null and void.No representation or statement not contained on the developer of the Embedded Software as needed to rectify such problems,including facilitating original of this Agreement shall be binding upon CSA as a warranty or otherwise,nor shall this contact between you and the developer of the Embedded Software as necessary;and(iii) Agreement be modified or amended except by a writing signed by both you and a designated maintaining a log of such problems to assist in tracking the same.Embedded Software as used representative of CSA.If a court finds any provision of this Agreement(or part thereof)to be herein does not include separately-priced application software supplied by CSA to you under unenforceable,the remaining provisions of this Agreement shall remain in full force and effect. any separate acquisition agreement,and support therefor shall be solely governed by the This Agreement shall not be assignable by you without CSA's prior written consent,and any provisions thereof. attempted assignment without such consent shall be void.You expressly disclaim having relied 4. NON-COVERED SERVICE.The following services,and any other work beyond the scope of upon any representation or statement concerning the capability,condition,operation, this Agreement,shall be invoiced in accordance with CSA's then current labor,parts and supply performance or specifications of the Equipment and Software,except to the extent set forth on charges:(a)replacement of any consumable supply item not provided as part of toner inclusive the original of this Agreement.You agree that CSA may accept an electronic image of this service identified on the face page,including,without limitation,paper,toner,ink,waste Agreement as an original,and that electronic copies of your signature will be treated as an containers,fuser oil,staples,other media,print heads and puncher dies;(b)repairs original for all purposes. SER-023N October 2018 CSA This transaction shall be governed in all respects by the Ts&Cs of contract#FI-R-0251-18 Page 2 dated 10-1-2018 between CSA and DuPage County and any Ts&Cs which conflict with or vary from the contract terms shall be deemed null and void. canon SUBSCRIPTION SUPPORT SERVICES AGREEMENT CANON SOLUTIONS AMERICA Canon Solutions America, Inc.("CSA") One Canon Park, Melville, NY 11747 (800)613-2228 Salesperson/Analyst Order Date: Customer Account: Related Agreement#(if applicable): Company: Agreement Term: ❑ Months(max 12 months) Address: ❑ Lease Term City: Payment Terms: ❑ Net 30 State: Zip: Phone#: ❑ Bill with my CFS Lease Payment ❑ Credit Card: Contact: Fax#: Requires submission of secure credit card authorization form. Email: Customer P.O. Number: Ordered Qty Item Code Description Price Extended Price Total Sales Tax Total Due TERMS AND CONDITIONS (continued on page 2) 1. Term. The term of this Agreement(the"Term")shall continue until the earlier of(a)the units of Subscription Support Services specified above("Units")are consumed or(b)for either(as indicated above)the number of months indicated above beginning on the Order Date or the end of the term of the applicable CFS lease. 2. Included Services. Under this Agreement, Canon Solutions America, Inc.("CSA")will provide to you Subscription Support Services ("Services")consisting of a)remote support and b)on-site support for CANON and select third party software and hardware solutions. Services will be provided by CSA at the Resource Level based upon your resource selection or description of the scope of work to be performed. Services will be provided during CSA's local regular business hours(8:30 A.M-5:00 P.M. Monday through Friday,excluding holidays). Any pre-approved scheduled work beyond these hours will be billed at a premium rate. 3. Effective Rates. Units are available to you under this Agreement based upon the Resource Level utilized to perform the Services: Min Hours Units Per per Resource Level Hour Engagement National Consulting and Support ("NCS")Engineers 4 8 Production Analyst 4 8 Project Management Specialist 4 4 Software Development Specialist 4 4 Local Systems Analyst 3 1 Local Systems Engineer 3 1 Solutions Support Center Agent 3 1 Product Trainer 2 1 Subject to Course minimum requirements if applicable (continued on page 2) BY THE SIGNATURE OF YOUR AUTHORIZED SIGNATORY BELOW, YOU ACKNOWLEDGE RECEIPT OF A COPY OF THIS AGREEMENT, CONSISTING OF 2 PAGES,AND YOU AGREE TO PURCHASE THE QUANTITY OF UNITS SPECIFIED ABOVE,ON THE TERMS AND CONDITIONS ABOVE AND AS CONTINUED ON PAGE 2 HEREOF. Customer's Authorized Signature Printed Name Title Date SER-025 March 2018 CSA Page 1 of 2 TERMS AND CONDITIONS (continued from page 1) 4. Utilization Procedure. Services will be provided during the to you hereunder, that you will not, directly or through any third party, Term when requested by you through the CSA service dispatch center. solicit,offer employment to or hire such former CSA employee at any time CSA will determine the appropriate Resource Level(s) to be assigned during the one (1)year period after he or she ceases to be an employee based on your resource selection or description of the requested Services. of CSA. CSA reserves the right to reject any request by you if CSA determines that such request is for work beyond the scope of the Services covered by this 9. Confidentiality. CSA shall use commercially reasonable Agreement or the Resource Levels available hereunder. Units unused efforts during the recruiting, training and supervision of its personnel upon the expiration of the Term are non-refundable. If Services requested providing Services to advise that they shall refrain from using except in by you, or completion of ongoing Services,will require Units in excess of connection with the Services, and shall not disclose to any third parties, the unused quantity available hereunder, CSA shall notify you in advance any of your business or financial information of a proprietary nature. of completing the work and you shall instruct CSA to end work or you shall 10. Default. If you fail to pay any amounts within 15 days after the agree to pay for those additional Units at CSA's then prevailing rates. same are due and payable under this Agreement,(or under the CFS lease, 5. Performance of Services. Services may be performed by if the Units have been financed there under), or if you or CSA fails to remote access, or by CSA, or its designee at your business locations if perform in any material respect any other obligation hereunder within thirty located within CSA's servicing area. If by remote access,you grant CSA (30) days after written notice thereof from the other party, the non- permission to access your systems as required to perform the Services. If defaulting party may terminate this Agreement upon written notice to the on-site at your premises, (a) such personnel shall comply with your other party. Any such termination shall be without limitation of the rights reasonable security and other such policies of which CSA has been and remedies of the non-defaulting party under applicable law. CSA shall informed by you in writing; and (b)you will provide such personnel with not be required to accept any request for Services, or continue appropriate workspace. In either event(a)you will provide assistance as performance of ongoing Services, at any time that any amount is may be reasonably required for the performance of the Services; and (b) hereunder(or the CFS lease)is due and unpaid. you acknowledge that the performance by CSA of Services with respect 11. Miscellaneous. This Agreement shall be binding upon the to any non-CANON hardware or software may be dependent on parties upon execution. In rendering Services hereunder, CSA shall be assistance or cooperation from the third—party manufacturer or developer, acting as an independent contractor and shall not be deemed your including your requirement(s) to purchase any necessary software employee or agent. Nothing in this Agreement shall be deemed to create upgrades or licenses to operate the software. a partnership or joint venture between the parties. This Agreement 6. Payment. constitutes the entire agreement between the parties with respect to the (a) Unless the"Bill with my CFS Lease Payment"option Services and shall supersede all prior agreements, if any, between the is selected on page 1 hereof,the total purchase price specified on page 1 parties relating to the Services provided hereunder. The parties stipulate hereof is payable in full and in advance within no later than 30 days after that neither of them has made any representation with respect to the the date of CSA's invoice therefore, and CSA shall have no obligation to subject matter of this Agreement or the execution and delivery hereof provide any Services until such payment has been made. If payments are except such representations as are specifically set forth herein. No late,CSA may charge you and you agree to pay a late charge equal to the modification,amendment,addendum to or waiver of this Agreement shall higher of ten percent (10%) of the amount due or ten dollars ($10) as be binding upon the parties hereto unless made in writing and duly signed reasonable collection fees,not to exceed the maximum amount permitted by both parties. Any purchase order utilized by you shall be for your by law. administrative convenience only,and any terms therein which conflict with, (b) If the "Finance through my CFS Lease" option is vary from or supplement the provisions of this Agreement shall be deemed selected on page 1 hereof, the total purchase price specified on page 1 null and void. A failure of either party to exercise any right provided for shall be financed by the lessor (Canon Financial Services, Inc.)through herein shall not be deemed a waiver of any right under this Agreement. the applicable lease, as provided herein, over the initial term of the This Agreement shall inure to the benefit of and be binding upon the applicable lease. successors and permitted assigns of the respective parties. This Agreement shall not be assignable by you without CSA's prior written 7. EXCLUSION OF WARRANTIES AND LIMITATION OF consent, and any attempted assignment without such consent shall be LIABILITY. CSA WARRANTS THAT IT WILL PERFORM SERVICES void. If a court finds any provision of this Agreement(or part thereof)to be HEREUNDER IN A PROFESSIONAL AND COMPETENT MANNER unenforceable,the remaining provisions of this Agreement shall remain in CONSISTENT WITH THE RESOURCE LEVEL UTILIZED. OTHERWISE, full force and effect. CSA MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING 12. Choice of Law and Forum. THIS AGREEMENT AND ALL FITNESS FOR A PARTICULAR PURPOSE,, WITH RESPECT TO THE WITHOUT LIMITATION ANY WARRANTY MERCHANTABILITY OR CLAIMS,DISPUTES AND CAUSES OF ACTION RELATING THERETO, SERVICES. CSA SHALL NOT BE LIABLE FOR INJURY OR DAMAGE WHETHER SOUNDING IN CONTRACT, TORT OR STATUTE, SHALL EXCEPT TO THE EXTENT CAUSED BY CSA'S NEGLIGENCE OR BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE WILLFUL MISCONDUCT. CSA SHALL NOT BE LIABLE FOR INTERNAL LAWS OF THE STATE OF NEW YORK. ANY AND ALL EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, SUITS YOU COMMENCE AGAINST CSA,WHETHER OR NOT ARISING LOSS OF REVENUE OR PROFIT, LOSS,CORRUPTION OR RELEASE UNDER THIS AGREEMENT, SHALL BE BROUGHT ONLY IN THE OF DATA, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, STATE OR FEDERAL COURTS LOCATED WITHIN THE CITY OF NEW STORAGE CHARGES OR INCIDENTAL, SPECIAL, PUNITIVE OR YORK. YOU CONSENT TO THE EXCLUSIVE JURISDICTION AND CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR IN VENUE OF ANY STATE OR FEDERAL COURT LOCATED WITHIN THE CONNECTION WITH THIS AGREEMENT REGARDLESS OF THE CITY OF NEW YORK UPON SERVICE OF PROCESS MADE IN LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CSA ACCORDANCE WITH THE APPLICABLE STATUTES AND RULES OF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE STATE OF NEW YORK OR THE UNITED STATES. ANY SUIT, NO EVENT SHALL CSA's LIABILITY TO YOU HEREUNDER OR IN OTHER THAN FOR PAYMENT OF AMOUNTS DUE HEREUNDER, CONNECTION WITH THE SERVICES EXCEED THE AGGREGATE SHALL BE COMMENCED, IF AT ALL,WITHIN ONE (1)YEAR OF THE AMOUNT PAID BY YOU TO CSA PURSUANT TO THIS AGREEMENT. DATE THAT THE CLAIM ACCRUES. THE PARTIES IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUIT BETWEEN THEM. 8. Non-Solicitation. Throughout the Term and for one (1)year following the expiration or termination thereof,you agree that you will not, 13. ELECTRONIC ACCEPTANCE. You agree that CSA may directly or through any third party, solicit, offer employment to, hire, accept an electronic image of this Agreement as an original, and that interfere with or endeavor to entice away from CSA any individual who is electronic copies of your signature will be treated as an original for all an employee of CSA and who,at any time during the Term,was involved purposes. in providing Services to you hereunder. You further agree,with respect to any former employee of CSA who was involved in providing Services SER-025 March 2018 CSA Page 2 of 2 Canon CANON SOlt1TIONS AMERICA Canon Solutions America,Inc.("CSA") UNIFIED LEASE AGREEMENT One Canon Park,Melville,NY 11747 (800)-613-2228 #ULF Salesperson: Order Date: Customer("You"): Customer Account: Organization Company Legal Name: Federal Tax Identification Number(TIN): Doing Business As: Corporation Limited Liability Company Billing Address: Partnership ❑ Limited Liability Partnership City: County: ❑ Non-Profit Corporation ❑ state or Local Government State: Zip: Phone: ❑ sole Proprietorship If selected,complete Date of Birth Contact: Fax: Chief Executive Office and address for notices: E-Mail: Address: City: State: Zip: Lease Term #of Payments Payment" Amount Due at Signing Base Maintenance Total #of Payments in TOTAL DUE AT SIGNING' Months Advance: Payment Frequency ("Plus applicable taxes) Check must accompany agreement ❑ Monthly End of Lease Term Purchase Option* Tax Exempt ❑ Quarterly ❑ Fair Market Value ❑ $1.00 ❑ Other (estimated)) ❑ Yes (Attach certificate) Equipment Description: See Schedule A • Included for all Included,except for Equipment Under separate Select 1 option: ❑ Equipment ❑ excluded on Schedule A U Declined ❑ agreement Excess Per Image Charge Billing Cycle Coverage Plan If adding to an existing Aggregate,provide ❑ Monthly ❑ Quarterly ❑ Other ❑ Per Unit ❑ Fleet Ifaddingto existingfleet,applicable ❑ Aggregate either a contract#or serial#under contract# Aggregate. Consumables Inclusive Toner Fulfillment Method PO Required Charges ❑Toner ❑ Customer order unless noted for Equipment ❑ ❑ See Schedule A (excludes clear) Other on Schedule A** Yes PO# NO Personal Guaranty The undersigned(whether one or more are specified,"Guarantor(s)"),in consideration of CANON SOLUTIONS AMERICA,INC.("CSA")entering into a unified lease agreement(together with any schedules or supplements thereto,"Agreement")with the customer identified above("Customer"),irrevocably and unconditionally,jointly and severally,guarantee to Lessor(as defined in the Agreement)and its successors and assigns,the payment when due of all amounts owed under the Agreement(whether at maturity or upon the occurrence of an event of default or otherwise)and the performance by Customer of all terms of the Agreement and any other transaction between Customer and Lessor(or CSA as assigned to Lessor)(collectively,"Liabilities").If Customer shall fail to pay or perform any Liabilities when due,Guarantors shall,upon demand,pay any amounts which may be due from Customer and take any action required of Customer under the Agreement. This is an absolute and continuing guaranty and Guarantors'liability under this Guaranty is primary and will not be affected by any settlement,extension,renewal or modification of the Agreement or any discharge or release of Customer's obligations,whether by agreement or operation of law. If any payment applied by Lessor on the Liabilities is thereafter set aside,recovered or required to be returned for any reason(including without limitation the bankruptcy,insolvency or reorganization of Customer or any other person),the Liabilities to which such payment was applied shall for the purposes of this Guaranty be deemed to have continued in existence,notwithstanding such application,and this Guaranty shall be enforceable as to such Liabilities as fully as if such application had never been made.This Guaranty may be terminated only upon sixty(60)days'prior written notice to CSA and Lessor,and such termination shall be effective only as to Liabilities arising under schedules,supplements,or agreements entered into after the effective date of termination and shall not affect Lessor's rights under this Guaranty arising out of the Agreement or other agreements entered into prior to such date. Guarantors waive all damages,demands,presentments and notices of every kind and nature,any rights of set-off,and any defenses available to a guarantor(other than the defense of payment and performance in full)under applicable law.Guarantors further waive any(i)notice of the incurring of indebtedness by Customer and the acceptance of this Guaranty,(ii)right to require suit against Customer or any other party before enforcing this Guaranty and(iii)right of subrogation to Lessor's rights against Customer until the Liabilities are satisfied in full.Any(a)renewals and extensions of time of payment,(b)release,substitution or compromise of or realization upon the Equipment,other guaranties or any collateral security and(c)exercise of any other right under this or any other agreement between Lessor(or CSA as assigned by Lessor)and Customer or any third party,may be made,granted and effected by Lessor without notice to Guarantors and without in any manner affecting Guarantors'liability under this Guaranty. Guarantors shall pay all expenses(including attorneys'fees and legal expenses)paid or incurred by Lessor in endeavoring to collect the Liabilities or any part thereof and in enforcing the Guaranty.THIS GUARANTY SHALL FOR ALL PURPOSES BE DEEMED A CONTRACT ENTERED INTO IN THE STATE OF NEW JERSEY. THE RIGHTS OF THE PARTIES UNDER THIS GUARANTY SHALL BE GOVERNED BY THE LAWS OF THE STATE OF NEW JERSEY WITHOUT REFERENCE TO CONFLICT OF LAW PRINCIPLES. ANY ACTION BETWEEN GUARANTORS AND LESSOR SHALL BE BROUGHT IN ANY STATE OR FEDERAL COURT LOCATED IN THE COUNTY OF CAMDEN OR BURLINGTON,NEW JERSEY,OR AT LESSOR'S SOLE OPTION,IN THE STATE WHERE ANY GUARANTOR,CUSTOMER OR EQUIPMENT IS LOCATED. GUARANTORS,BY THEIR EXECUTION AND DELIVERY HEREOF,IRREVOCABLY WAIVE OBJECTIONS TO JURISDICTION OF SUCH COURTS AND OBJECTIONS TO TO VENUE AND CONVENIENCE OF FORUM.GUARANTORS,BY THEIR EXECUTION AND DELIVERY HEREOF,AND CSA AND LESSOR,BY THEIR ACCEPTANCE HEREOF,HEREBY IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUCH PROCEEDINGS. Guarantors agree that CSA and Lessor may accept a facsimile or other electronic transmission of this Guaranty as an original,and that facsimile or electronically transmitted copies of Guarantors' signatures will be treated as an original for all purposes. Printed Name: Signature: (no title)Date: Address: Phone: Printed Name: Signature: (no title)Date: Address: Phone: BY YOUR SIGNATURE BELOW,YOU AGREE TO LEASE THE ITEMS LISTED ON SCHEDULE A OR IN ANY ADDENDUM(S)TO THIS AGREEMENT. YOU ACKNOWLEDGE RECEIPT OF A COPY OF THIS AGREEMENT,INCLUDING THE GENERAL TERMS AND CONDITIONS,WHICH ARE INCORPORATED HEREIN BY REFERENCE.The undersigned and CSA have each caused this Agreement to be executed as of the date first written below. Customer's Authorized Signature: Date: Printed Name: Title: CSA Authorized Signature: Date: Printed Name: Title: SLS-107F CFS-1209 September 2018 Pagel ULF # GENERAL TERMS AND CONDITIONS 1. LEASE OF EQUIPMENT AND SOFTWARE CSA in connection with Maintenance shall become the property of Lessor and you disclaim any 1.1 Listed Items;Commencement of Lease;Lessor.CSA shall supply,for lease by you interest in them.(c)Installation/implementation of Listed Software may be at an additional charge as provided below,and you shall lease the units of equipment("Equipment")and licenses of except to the extent included as a Listed Item and may be conditioned on your agreement to a software with separate support contracts,if applicable("Listed Software";and together with the separate statement of work or other document covering the scope and schedule of Equipment and all replacements and additions thereto,"Listed Items")indicated on Schedule installation/implementation,configuration options,responsibilities of each party,and other matters, A.The initial lessor is Canon Financial Services,Inc.(together with any future assignees of which shall solely govern as to the matters covered therein.Additional charges may apply for its rights as lessor,"Lessor').You shall keep the Listed Items at the"Ship To"location,not work beyond the initial scope described in such separate document.(d)Support for Listed move them to another location without the prior written consent of Lessor(defined below),and Software is provided directly by the respective developers thereof and as set forth in each keep them free and clear of all liens and encumbrances.This Agreement shall be effective on developers applicable separate support contract,and is not provided by CSA under this the date the Listed Items are delivered to you("Lease Commencement Date").The term of this Agreement except as expressly provided herein.Support for Listed Software may require Agreement begins on the date accepted by CSA or any later date that CSA designates separate purchase by you of a support contract,unless included under this Agreement as a Listed ("Agreement Date"),and shall continue for an initial term of the number of months specified on Item.The terms of support contracts for Listed Software are available from the developers,or will page 1(together with any renewal periods,"Lease Term").Your execution of an acceptance be provided to you by CSA upon request.Notwithstanding any provision in the support contract to certificate provided by CSA shall conclusively establish that the Listed Items have been the contrary,it shall automatically renew on an annual basis,subject to a price increase after the delivered to and irrevocably accepted by you.If you have not,within 10 days after delivery of initial term.(a)CSA shall make available to you from time to time upgrades and bug fixes for the Equipment,delivered to Lessor written notice of non-acceptance of any Equipment,specifying software licensed as part of the Equipment and for Listed Software,but:(i)only if such upgrades the reasons and referencing this Agreement,you shall be deemed to have irrevocably and bug fixes are provided to CSA by the developers of such Listed Software,(ii)availability of accepted the Equipment.After acceptance,you shall have no right to cancel this Agreement or upgrades and bug fixes may be at additional charge,and(iii)installation of such upgrades and return the Listed Items prior to the end of the Lease Term for any reason whatsoever, bug fixes by CSA if requested by you shall be at additional charge.You are not required to use including termination of any maintenance services that may be provided by CSA under this or CSA for installation of either Listed Software or for any upgrades and bug fixes,but if installation is any separate agreement.Title to all Listed Items shall be transferred by CSA to Lessor.CSA done by anyone other than CSA,CSA shall have no responsibility for any performance or other shall assign to Lessor all of its rights(but none of its obligations)with respect to the Listed issues that may result from such installation.(f)CSA shall also use reasonable efforts to provide Items,including the right to receive all Payments.Lessor does not and shall not assume any Level 1 support for the Listed Software(except that for certain Listed Software,Level 1 support obligations under this Agreement.CSA shall remain solely liable for the performance of all shall be provided only if and so long as a separate software support contract for such Listed maintenance,service,and warranty obligations described in this Agreement. Software from the developer thereof is in effect).Level 1 support consists of(i)providing help-line 1.2 Payments and Costs.You shall pay to Lessor each billing period the fixed base and,if telephone assistance in operating the Listed Software and identifying service problems in the applicable,the fixed maintenance amounts and per image charges and all other amounts,as Listed Software,and attempting to troubleshoot any such problems;(ii)escalating operating listed and specified on page 1 and Schedule A and such other amounts permitted in this problems to the applicable developer of the Listed Software as needed to rectify such problems, Agreement as invoiced by Lessor(collectively,"Payments";the fixed maintenance amounts including facilitating contact between you and the developer of the Listed Software as necessary; and the per image charges are the"CSA Payments",and all other Payments are the"Lessor and(iii)maintaining a log of such problems to assist in tracking the same. Payments").For Equipment designated as Corporate Advantage,the meter shall record a 2.2 Maintenance Term and Charges.(a)Maintenance shall start on the Lease quantity of 2 images for any image produced on media wider than 81/2".The Payments shall Commencement Date and shall continue for the Lease Term.(b)Consumables Inclusive not increase during the initial term.Prepaid charges shall not be refundable except as Maintenance includes replenishment of toner only(and other consumables,but only if provided in Paragraph 2.1(b).Invoices shall be due and payable upon receipt.All Payments specified on page 1).Toner is supplied for exclusive use with the Equipment.CSA may will be applied in such order as Lessor,in its discretion,may determine.This lease is a net terminate the Maintenance if you use consumables in a different manner.If your toner usage lease.Lessor Payments shall be made without set-off or deduction,even if the Listed Items exceeds by more than 10%the published manufacturer specifications for conventional office malfunction and irrespective of any non-performance by CSA of its maintenance obligations. image coverage,CSA may invoice you for such excess usage.You may purchase additional You authorize Lessor to adjust the Payments and the End of Term Purchase Option amount(if toner from CSA if required.You shall bear all risk of loss,theft or damage to unused specified on page 1)("Purchase Option")by up to 15%if the actual cost of the Listed Items consumables,which shall remain CSA's property and shall be returned promptly upon and any related services and supplies,including any sales and use tax,exceed CSA's termination of this Agreement or Maintenance.(c)If you selected the Fleet or Aggregate estimates on which such amounts were based.You shall pay a$85 documentation fee and Coverage Plan on page 1,the Base Charge and the Covered Images Included shall apply to any applicable taxes(including personal property tax),expenses,charges and fees imposed all of the Equipment on Schedule A unless otherwise indicated.If specified on page 1 that the with respect to the Listed Items,the Payments or your performance or non-performance under Listed Items are being added to an existing fleet under a previous agreement between you this Agreement,and you shall reimburse Lessor for the same plus processing fees and CSA,(i)the fleet shall include the listed items under the previous agreement,and all other (collectively,"Costs").You agree that Lessor may in its sole discretion apply,but shall not be agreements for which the add to existing fleet option was selected,and(ii)the maintenance obligated to apply,any amounts paid in advance to any amount due or to become due term for all Listed Items under this Agreement shall be the same as the maintenance term for hereunder,and in no event shall any amount paid in advance earn interest unless required by all listed items under all such previous agreements.(d)If specified on the face page that the applicable law.If any Payments are late,you shall pay(a)the actual and reasonable costs and Listed Items are being added to an existing Aggregate Coverage Plan under a previous expenses of collection,including attorneys'fees,whether or not suit is brought,(b)a late agreement between you and CSA,the Covered Images shall apply to all of the Equipment on charge equal to the higher of 10%of the amount due or$25,as reasonable liquidated the schedule,unless otherwise indicated,plus the listed items under the previous damages,and(c)if Lessor should bring court action,you agree that attorney fees equal to agreement(s),and all other agreements for which the add to existing Aggregate Coverage 25%of the amount sought shall be deemed reasonable,in each case not to exceed the Plan was selected,on an aggregated basis,for so long as the maintenance term for all such maximum amount permitted by law. listed items continues.(e)Unless otherwise indicated on Schedule A,you authorize CSA to use 1.3 Purchase Options:Return.(a)END OF TERM PURCHASE OPTION.To elect this networked features of the Equipment including imageWARE to receive software updates,activate option,you shall give Lessor 60 days'prior irrevocable written notice(unless the Purchase features/new licenses and transmit use and service data accumulated by the Equipment over Option price is$1.00)that you will purchase,upon the expiration of the Lease Term,all the your network by means of an HTTPS protocol and to store,analyze and use such data for Listed Items at the Purchase Option price plus any Costs.(b)PRIOR TO MATURITY purposes related to servicing the Equipment,providing reports and product improvement.This PURCHASE.You may upon not less than 60 days'prior irrevocable written notice,purchase feature is not capable of sending or receiving image data.(f)You shall provide meter readings to all the Listed Items at a price equal to the sum of all remaining Payments,plus the Fair Market CSA in accordance with the Meter Read Method selected.If you selected the myCSA website, Value,plus Costs.For purposes of this Agreement,"Fair Market Value"shall be Lessor's retail you,your employees or agents shall complete CSA's registration process governing access to price at the time you notify Lessor of your intent to purchase the Equipment.(c)Listed Item and use of such website,and you agree to be bound by,and comply with its Terms of Use. purchases shall be"AS-IS WHERE-IS"without warranty,except for title;purchases of licenses CSA may change your meter read options from time to time upon 60 days'notice.If CSA does of Listed Software are subject to the terms thereof.(d)Unless this Agreement contains a$1.00 not receive timely meter readings from you,you shall pay invoices that reflect CSA's estimates Purchase Option,this Agreement shall automatically renew on a month to month basis at the of meter readings.CSA may verify the accuracy of any meter readings from time to time and same Payment amount(subject to increase of CSA Payments)and frequency unless you,at invoice you for any shortfall in the next invoice.(g)You agree that CSA may suspend least 60 days before the end of the Lease Term,send to Lessor written notice(the"End of performance of Maintenance if and so long as any Payments are overdue,and that any such Term Notice")that you either(i)are purchasing all(but not less than all)of the Equipment in suspension shall not in and of itself be deemed a termination of this Agreement. accordance with the terms hereof,or(ii)do not want to renew this Agreement,and at the end 2.3 Non-Covered Service. The following services are not included within Maintenance and of the Lease Term shall return the Equipment as provided below.Unless this Agreement shall be invoiced in accordance with CSA's then current labor,parts and supply charges:(a) automatically renews or you purchase the Equipment as provided in this Agreement,you shall, replacement of any consumables not provided as part of Consumable Inclusive Maintenance at the termination of the Lease Term,return the Equipment at your sole cost and expense in identified on page 1,including,without limitation,paper,toner,ink,waste containers,fuser oil, good operating condition,ordinary wear and tear resulting from proper use excepted,to a staples(,other media,print heads and puncher dies;(b)repairs necessitated by factors other location specified by Lessor.Lessor may charge you a return fee equal to the greater of one than normal use including,without limitation,any willful act,negligence,abuse or misuse of the Lessor Payment or$250 for the processing of returned Equipment.If for any reason you fail to Equipment;the use of parts,supplies or software not supplied by CSA;service performed by return any Equipment to Lessor as provided in this Agreement by the last day of such Lease anyone other than CSA;accident;use of Equipment with non-compatible hardware or software Term,you shall pay to Lessor upon demand one billing period's Lessor Payment for each components;electrical power malfunction or heating,cooling or humidity ambient conditions;(c) billing period or portion thereof that such return is delayed.If you fail to provide the required de-installation,re-installation,or relocation of Equipment;(d)repairs to or realignment of End of Term Notice and return the Equipment at the end of the Lease Term,you shall pay to Equipment and related training necessitated by changes made to your system configuration or Lessor upon demand the 60-day equivalent of Lessor Payments to satisfy the End of Term network environment;(a)work requested to be performed outside of CSA's regular business Notice period referenced above.You shall reimburse Lessor for any costs incurred by Lessor hours;and(f)repair of any network/system connection devices,except when listed on page 1.If to place the Listed Items in good operating condition. you have NOT selected Maintenance on page 1,any of the maintenance services described in 2. MAINTENANCE.YOU SHALL RECEIVE THE MAINTENANCE DESCRIBED IN THIS Paragraph 2.1 above shall be available only upon your request,either under separate agreement PARAGRAPH 2("Maintenance")ONLY IF YOU HAVE ACCEPTED MAINTENANCE ON with CSA or invoiced in accordance with CSA's then current labor,parts and supply charges. PAGE 1.Such services are subject to the exclusions hereinafter described.Maintenance Installation of certain Listed Software may also require a separate agreement between you and provided to you under separate agreement between CSA and you shall be governed solely CSA setting forth the scope of work,your responsibilities in connection with such installation,and by the provisions thereof. other terms and conditions as required by CSA.Such separate agreement(s)shall solely govern, 2.1 Covered Service.(a)CSA shall provide all routine preventive maintenance and emergency and this Agreement shall not apply to,the services described therein. service necessary to keep the Equipment in good working order in accordance with this 3.CSA CUSTOMER SATISFACTION POLICY.If you are not satisfied with the performance Agreement and CSA's normal practice.Such service shall be performed between 8:30 A.M.and of your Canon or Oce brand product,upon your written request,CSA in its sole discretion will 5:00 P.M.Monday through Friday,except holidays.(b)You shall afford CSA reasonable and safe repair or replace the product with a like unit with equivalent capabilities.Prior to replacement, access to the Equipment to perform on-site service.CSA may terminate its maintenance CSA shall have had the opportunity to return the product to good working order in accordance obligations as to any Equipment if you relocate it to a site outside CSA's service coverage area.If, with the terms of this agreement.If a replacement unit is provided,the lease hereunder of the in CSA's opinion,any Equipment cannot be maintained in good working order through CSA's replaced unit shall be deemed terminated and the replacement unit shall be deemed a"Listed routine maintenance services,CSA may,at its option,(i)substitute comparable Equipment or(ii) Item"for the lease and all other purposes of this Agreement.This policy shall apply only if you cancel any balance of the term of its maintenance obligations as to such Equipment and refund are not in default of this Agreement and Maintenance under this Agreement has not been the unearned portion of any prepaid CSA Payments.Parts or Equipment replaced or removed by canceled or terminated. SLS-107F CFS-1209 September 2018 Page 2 ULF # 4.DATA.You acknowledge that the hard drive(s)on the Equipment,including attached any Guarantor who is a natural person die.If you are in default,you shall pay for Lessor's devices,may retain images,content or other data that you may store for purposes of normal reasonable collection and other costs,and without limiting any of CSA's rights hereunder or operation of the Equipment("Data").You acknowledge that Lessor is not storing Data on under applicable law,Lessor may exercise(on behalf of itself and,as applicable,CSA)any behalf of you and that exposure or access to the Data by CSA or Lessor,if any,is purely one or all of the following remedies:(1)declare all unpaid Payments(other than per image incidental to the services performed by CSA or Lessor.Neither CSA nor Lessor nor or any of charges)immediately due and payable,with Lessor retaining title to the Listed Items;(2) their affiliates has an obligation to erase or overwrite Data upon your return of the Equipment terminate any and all agreements with you;(3)without notice,demand or legal process,retake to CSA or Lessor or any other disposition of the Equipment by you.You are solely responsible possession of the Listed Items(and you authorize Lessor to enter upon the premises where for:(A)your compliance with applicable law and legal requirements pertaining to data privacy, the Listed Items may be found)and(A)retain the Listed Items and all Payments and other storage,security,retention and protection;and(B)all decisions related to erasing or sums paid,(B)re-lease the Listed Items and recover from you the amount by which the overwriting Data.Without limiting the foregoing,you should,(i)enable the Hard Disk Drive Remaining Lease Balance exceeds the value attributed to the Listed Items by Lessor for (HDD)data erase functionality that is a standard feature on certain Equipment and/or(ii)prior purposes of calculating the payments under the new lease agreement,or(C)sell the Listed to return or other disposition of the Equipment,utilize the HDD(or comparable)formatting Items and recover from you the amount by which the Remaining Lease Balance exceeds the function(which may be referred to as"Initialized All Data/Settings"function)if found on the net amount received by Lessor from such sale;or(4)pursue any other remedy permitted at Equipment to perform a one pass overwrite of Data or,if you have higher security law or in equity.Lessor may sell the Listed Items after preparing them or not and may disclaim requirements,you may purchase from CSA at current rates an appropriate option for the warranties of title and the like.If the Listed Items are not available for sale,you shall be liable Equipment,which may include(a)an HDD Data Encryption Kit option which disguises for the Remaining Lease Balance and any other amounts due.The"Remaining Lease information before it is written to the hard drive using encryption algorithms,(b)an HDD Data Balance"shall be the sum of:(i)all Lessor Payments then owed by you to Lessor;(ii)the Erase Kit that can perform up to a 3-pass overwrite of Data(for Equipment not containing data present value of all remaining Lessor Payments for the full Lease Term;(iii)the Purchase erase functionality as a standard feature),or(c)a replacement hard drive(in which case you Option price of the Listed Items indicated on the face of this Agreement;plus(iv)any should properly destroy the replaced hard drive).You shall indemnify Lessor,CSA,their applicable taxes,expenses,charges,and fees.For purposes of determining present value, subsidiaries,directors,officers,employees and agents from and against any and all costs, Lessor Payments shall be discounted at 3%per year. expenses,liabilities,claims,damages,losses,judgments or fees(including reasonable 8. SECURITY;WAIVER.You authorize Lessor to file any form of financing or continuation attorneys'fees)arising or related to the storage,transmission or destruction of the Data.The statements and amendments thereto.THE LEASE CREATED BY THIS AGREEMENT IS terms of this section shall solely govern as to Data,notwithstanding that any provisions of this INTENDED AS A"FINANCE LEASE"AS THAT TERM IS DEFINED IN ARTICLE 2A OF THE Agreement or any separate confidentiality or data security or other agreement now or UNIFORM COMMERCIAL CODE("UCC 2A)AND LESSOR IS ENTITLED TO ALL hereafter entered into between you and CSA or Lessor applies,or could be construed to apply BENEFITS,PRIVILEGES AND PROTECTIONS OF A LESSOR UNDER A FINANCE LEASE, to Data. AND YOU IRREVOCABLY WAIVE ANY RIGHT OF NOTICE THEREOF.YOU WAIVE YOUR 5. LIMITED WARRANTY;EXCLUSIONS&LIMITATIONS;INDEMNIFICATION RIGHTS AS A LESSEE UNDER UCC 2A SECTIONS 508-522.If the lease is determined not 5.1 Limited Warranty.Equipment is warranted only as provided in the manufacturer's to be a true lease,you grant Lessor a security interest in the Listed Items.Your exact legal warranty provided with the Equipment(for CANON brand Equipment,the manufacturer's name,your chief executive office address,and your jurisdiction of organization are as set warranty is provided by Canon U.S.A.,Inc.).End user warranties,if any,for Listed Software forth on page 1;if you change any of them or the corporate structure,you shall provide prior are provided solely by the developers or suppliers of the Listed Software.So long as you are written notice to Lessor 30 days before such change.Upon request,you will execute and not in breach or default of this Agreement,Lessor assigns to you,solely for the purpose of deliver to Lessor such documents as required or appropriate. making and prosecuting any such claim,the rights,if any,which Lessor may have under all 9. GENERAL such warranties for the Listed Items. 9.1 Choice of Law and Forum.THIS AGREEMENT AND ALL CLAIMS,DISPUTES AND 5.2 Disclaimer of Warranties.LESSOR IS NOT A MANUFACTURER,DEALER,OR CAUSES OF ACTION RELATING THERETO,WHETHER SOUNDING IN CONTRACT, SUPPLIER OF THE LISTED ITEMS.AS BETWEEN YOU AND LESSOR,THE LISTED TORT OR STATUTE,SHALL FOR ALL PURPOSES BE GOVERNED BY THE LAWS OF ITEMS ARE LEASED"AS IS"AND ARE OF A SIZE,DESIGN,AND CAPACITY SELECTED NEW JERSEY WITHOUT REFERENCE TO CONFLICT OF LAW PRINCIPLES.YOU BY YOU.LESSOR HAS MADE NO REPRESENTATION OR WARRANTY OF ANY KIND, CONSENT TO THE EXCLUSIVE JURISDICTION AND VENUE OF ANY STATE OR EXPRESS OR IMPLIED,WITH RESPECT TO THE LISTED ITEMS.The warranties,if any, FEDERAL COURT LOCATED WITHIN CAMDEN OR BURLINGTON COUNTY,NEW provided for any of the Listed Items are enforceable by you only against the Canon company JERSEY,OR AT LESSOR'S OPTION IN ANY STATE WHERE YOU OR THE EQUIPMENT or third party making such warranties,not against any Lessor.CSA is not an agent or ARE LOCATED.YOU WAIVE OBJECTIONS TO THE JURISDICTION OF SUCH COURTS,TO representative of Lessor and is not authorized to waive or alter any of Lessor's rights or make VENUE AND TO CONVENIENCE OF FORUM.ANY SUIT,OTHER THAN ONE SEEKING any representation for Lessor about the Listed Items,except to the extent set forth in this PAYMENT OF AMOUNTS DUE,SHALL BE COMMENCED,IF AT ALL,WITHIN 1 YEAR OF Agreement.EACH OF CSAAND LESSOR EXPRESSLY DISCLAIMS ALL WARRANTIES, THE DATE THAT THE CLAIM ACCRUES.THE PARTIES IRREVOCABLY WAIVE ANY EXPRESS OR IMPLIED,INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND RIGHT TO A JURY TRIAL IN ANY SUIT BETWEEN THEM. FITNESS FOR A PARTICULAR PURPOSE RELATING TO THE USE OR PERFORMANCE OF 9.2 Entire Agreement:Electronic Acceptance.This Agreement shall be binding upon you THE LISTED ITEMS OR CSA'S SERVICES.THE FURNISHING OF MAINTENANCE UNDER when you sign it,upon CSA when CSA has installed the Equipment,and upon Lessor when you THIS AGREEMENT DOES NOT ASSURE UNINTERRUPTED OPERATION OR USE OF ANY have accepted the Listed Items.All provisions of this Agreement,including Section 4,which by OF THE LISTED ITEMS. their nature can be construed to survive the expiration or termination of the Agreement shall so 5.3 Limitation of Liability.NEITHER CSA NOR LESSOR SHALL BE LIABLE FOR survive.CSA or Lessor may insert missing or correct other information including the Listed INJURY OR DAMAGE EXCEPT TO THE EXTENT CAUSED BY SUCH PARTY'S Item description,serial number,and location;and corrections to your legal name;but NEGLIGENCE OR WILLFUL MISCONDUCT.NEITHER CSA NOR LESSOR SHALL BE otherwise this Agreement(together with any separate agreement entered into between you and LIABLE FOR EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES,LOSS OF CSA as described in Section 2.3 above)constitutes the entire agreement between the parties REVENUE OR PROFIT,LOSS,CORRUPTION OR RELEASE OF DATA,FAILURE TO with respect to the subject matter hereof.Any purchase order utilized by you shall be for your REALIZE SAVINGS OR OTHER BENEFITS,STORAGE CHARGES;OR INCIDENTAL, administrative convenience only,and any terms therein which conflict with,vary from or SPECIAL,PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR supplement the provisions of this Agreement shall be deemed null and void.No representation IN CONNECTION WITH THIS AGREEMENT,REGARDLESS OF THE LEGAL THEORY ON or statement shall be binding upon Lessor or CSA as a warranty or otherwise unless it is WHICH THE CLAIM IS BASED AND EVEN IF CSA OR LESSOR HAS BEEN ADVISED OF THE contained in the original of this Agreement.This Agreement shall not be modified or amended POSSIBILITY OF SUCH DAMAGES. except in a written amendment signed by an authorized signer of CSA and you.If a court finds 5.4 Indemnification.You shall reimburse Lessor for and defend Lessor against any claim any provision to be unenforceable,the remaining provisions shall remain in full force and effect. for losses or injury caused by the Listed Items,before and after the Lease Term ends. You expressly disclaim having relied upon any statement concerning the capability,condition, 6. ADDITIONAL LEASE REQUIREMENTS. operation,performance or specifications of the Listed Items,except to the extent set forth in the 6.1 Warranty of Business Purpose:Maintenance.You warrant that the Listed Items will original of this Agreement.CSA or Lessor may accept electronic images of this Agreement or not be used for personal,family or household purposes.If at any time for any reason any Acceptance Certificate as originals,and electronic copies of your signature will be treated whatsoever CSA's maintenance obligations have terminated,at your sole expense you shall as original for all purposes. keep the Equipment in good working order and supply and install replacement parts and 9.3 Joint and Several Liability:Assianment.If more than one entity executes this accessories when required to maintain the Equipment.Any such replacements shall be the Agreement as the Customer,your obligations shall be joint and several.YOU SHALL NOT property of Lessor and shall be deemed Equipment. ASSIGN OR PLEDGE THIS AGREEMENT,NOR SHALL YOU SUBLET OR LEND ANY 6.2 Risk of loss;Insurance.Effective upon delivery to you,you shall bear the entire risk of LISTED ITEMS.Each of CSA and Lessor may pledge or assign its rights under this any loss or theft of or damage to the Equipment("Loss").You shall obtain and maintain during Agreement.If a Lessor assigns its rights,the assignee will have the same rights and benefits the term hereunder including all renewals and extensions,at your expense,(a)property that the Lessor had and shall not have any obligations hereunder.The rights of the assignee insurance for the full replacement value of the Equipment and(b)comprehensive public will not be subject to any claims,defenses,or setoffs that you may have against the Lessor. liability and property damage insurance.All such insurance shall provide for a deductible not 9.4 Notices.All notices required or permitted under this Agreement shall be sufficient if exceeding$5,000 and be in form and amount and with companies satisfactory to Lessor.Each delivered personally,sent via facsimile or other electronic transmission,or mailed to such insurer providing such insurance shall name Lessor as additional insured and loss payee and party at the address set forth on page 1 or at such other address as such party may designate provide Lessor 30 days'prior written notice of alteration or cancellation.You shall deliver in writing from time to time.Notices shall be effective 3 days after deposit in the U.S.mail, certificates or other evidence of insurance to Lessor.You appoint Lessor as your attorney-in- duly addressed,or upon delivery via personal or express delivery,facsimile or other electronic fact solely to make claim for,receive payment of,and execute and endorse documents, transmission.You shall send all notices regarding lease provisions to Lessor only,and all checks,or drafts for any Loss.If within 10 days after request you fail to deliver satisfactory notices regarding maintenance provisions to CSA only evidence of such insurance to Lessor,then Lessor shall have the right,but not the obligation, Address for notices to Canon Solutions Address for notices to Canon Financial to obtain insurance covering Lessor's interests in the Equipment,and add the costs of America,Inc.: Services,Inc.: maintaining such insurance and an administrative fee to the amounts due from you under this 300 Commerce Square Blvd. 158 Gaither Drive,Suite 200 Agreement.Lessor and any of its affiliates may make a profit on the foregoing.You shall Burlington,NJ 08016 Mount Laurel,NJ 08054 promptly(i)repair or replace any Equipment subject to a Loss or(ii)pay to Lessor the Attn:Customer Service Department Attn:Customer Service Department Remaining Lease Balance(defined below).No Loss shall relieve you of any obligation under Phone:(800)613-2228 Phone:(800)220-0330 this Agreement. Fax:(800)220-4002 Fax:(856)813-5122 7. DEFAULT;REMEDIES.You shall be in default of this Agreement if:(a)you fail to make Email:customercare@csa.canon.com Email:customer@cfs.canon.com any Payments when due or perform any of your other obligations under this Agreement;(b) 9.5 USA PATRIOT Act:Credit information.To help the government fight the funding of you fail to make payments when due of any indebtedness to Lessor;(c)you or any guarantor terrorism and money laundering activities,federal law requires all financial institutions to of your obligations("Guarantor")cease doing business as a going concern;(d)you or any obtain,verify,and record information that identifies each person who enters into a lease.This Guarantor become insolvent or make an assignment for the benefit of creditors;(e)a petition means that when you enter into a lease,Lessor may ask for,among other things:(a)your or proceeding is filed by or against you or any Guarantor under any bankruptcy or insolvency federal tax identification number and(b)your date of birth,if you are a sole proprietor.Lessor law;(f)a receiver,trustee,conservator,or liquidator is appointed for you,any Guarantor,or may also ask to see identifying documents.You authorize your credit references,any credit any of your or any Guarantor's property;(g)any statement,representation or warranty made reporting agency,or any third party(including Lessor)to collect any credit information and to by you or any Guarantor to CSA or Lessor is incorrect in any material respect;or(h)you or release the same to Lessor,its affiliates,and their respective designees or assignees. SLS-107F CFS-1209 September 2018 Page 3 Canon Unified Lease Agreement Schedule A CANON SOLUTIONS AMERICA #U LF Page of Canon Solutions America,Inc.("CSA") One Canon Park,Melville,NY 11747 800)-613-2228 Customer Name: Now Ship To Information Delivery Address: Connectivity Contact: City: County: I/T Phone#: E-Mail: State: Zip: Phone#: Elevator: Yes ❑ No Loading Dock: Yes No Delivery Contact: Fax#: Earliest Delivery Date: #of Steps: Hours of Operation: E-Mail: Special Instructions: Equipment . Information Complete the following information,if Maintenance is selected on the face page.Maintenance is automatically Item Code Product Description Qty Serial# selected herein unless you choose the option to exclude Maintenance by checking box(es)below. ❑ Equipment excluded ❑ Corporate ❑ Equipment under separate from Maintenance Advantage MPS agreement Covered Images Included Start Meter Excess per Image Charge B&W Color B&W Color B&W Color ❑ Auto Toner Fulfillment**(Requires imageWare Remote) Alternate Meter Read Method: ❑ Equipment excluded ❑ Corporate ❑ Equipment under separate from Maintenance Advantage MPS agreement Covered Images Included Start Meter Excess per Image Charge B&W Color B&W Color B&W Color ❑ Auto Toner Fulfillment**(Requires imageWare Remote) Alternate Meter Read Method: Key to Meter Read Method: imageWARE Remote unless noted above(or)W=eManage website SLS-107F CFS-1209 September 2018 Caron CANON SOlt1TIONS AMERICA Canon Solutions America,Inc.("CSA") UNIFIED LEASE AGREEMENT One Canon Park,Melville,NY 11747 (800)-613-2228 #ULF Salesperson: Order Date: Customer("You"): Customer Account: Organization Company Legal Name: Federal Tax Identification Number(TIN): Doing Business As: Corporation Limited Liability Company Billing Address: Partnership ❑ Limited Liability Partnership City: County: ❑ Non-Profit Corporation ❑ state or Local Government State: Zip: Phone: ❑ sole Proprietorship If selected,complete Date of Birth Contact: Fax: Chief Executive Office and address for notices: E-Mail: Address: City: State: Zip: Lease Term #of Payments Payment* Amount Due at Signing #of Payments in TOTAL DUE AT SIGNING' Months Advance: $ (*Plus applicable taxes) $ Payment Frequency Check must accompany agreement ❑ Monthly End of Lease Term Purchase Option* Tax Exempt ❑ Quarterly ❑ Fair Market Value ❑ $1.00 ❑ Other (estimated)) ❑ Yes (Attach certificate) Equipment Description: See Schedule A • Included for all Included,except for Equipment U Declined Under separate Select 1 option: ❑ Equipment ❑ excluded on Schedule A ❑ agreement Excess Per Image Charge Billing Cycle Coverage Plan If adding to an existing Aggregate,provide ❑ Monthly ❑ Quarterly ❑ Other ❑ Per Unit ❑ Fleet Ifaddingto existingfleet,applicable ❑ Aggregate either a contract#or serial#under contract# Aggregate. Consumables Inclusive Toner Fulfillment Method PO Required Charges ❑Toner ❑ Customer order unless noted for Equipment ❑ ❑ See Schedule A (excludes clear) Other on Schedule A** Yes PO# NO Personal Guaranty The undersigned(whether one or more are specified,"Guarantor(s)"),in consideration of CANON SOLUTIONS AMERICA,INC.("CSA")entering into a unified lease agreement(together with any schedules or supplements thereto,"Agreement")with the customer identified above("Customer"),irrevocably and unconditionally,jointly and severally,guarantee to Lessor(as defined in the Agreement)and its successors and assigns,the payment when due of all amounts owed under the Agreement(whether at maturity or upon the occurrence of an event of default or otherwise)and the performance by Customer of all terms of the Agreement and any other transaction between Customer and Lessor(or CSA as assigned to Lessor)(collectively,"Liabilities").If Customer shall fail to pay or perform any Liabilities when due,Guarantors shall,upon demand,pay any amounts which may be due from Customer and take any action required of Customer under the Agreement. This is an absolute and continuing guaranty and Guarantors'liability under this Guaranty is primary and will not be affected by any settlement,extension,renewal or modification of the Agreement or any discharge or release of Customer's obligations,whether by agreement or operation of law. If any payment applied by Lessor on the Liabilities is thereafter set aside,recovered or required to be returned for any reason(including without limitation the bankruptcy,insolvency or reorganization of Customer or any other person),the Liabilities to which such payment was applied shall for the purposes of this Guaranty be deemed to have continued in existence,notwithstanding such application,and this Guaranty shall be enforceable as to such Liabilities as fully as if such application had never been made.This Guaranty may be terminated only upon sixty(60)days'prior written notice to CSA and Lessor,and such termination shall be effective only as to Liabilities arising under schedules,supplements,or agreements entered into after the effective date of termination and shall not affect Lessor's rights under this Guaranty arising out of the Agreement or other agreements entered into prior to such date. Guarantors waive all damages,demands,presentments and notices of every kind and nature,any rights of set-off,and any defenses available to a guarantor(other than the defense of payment and performance in full)under applicable law.Guarantors further waive any(i)notice of the incurring of indebtedness by Customer and the acceptance of this Guaranty,(ii)right to require suit against Customer or any other party before enforcing this Guaranty and(iii)right of subrogation to Lessor's rights against Customer until the Liabilities are satisfied in full.Any(a)renewals and extensions of time of payment,(b)release,substitution or compromise of or realization upon the Equipment,other guaranties or any collateral security and(c)exercise of any other right under this or any other agreement between Lessor(or CSA as assigned by Lessor)and Customer or any third party,may be made,granted and effected by Lessor without notice to Guarantors and without in any manner affecting Guarantors'liability under this Guaranty. Guarantors shall pay all expenses(including attorneys'fees and legal expenses)paid or incurred by Lessor in endeavoring to collect the Liabilities or any part thereof and in enforcing the Guaranty.THIS GUARANTY SHALL FOR ALL PURPOSES BE DEEMED A CONTRACT ENTERED INTO IN THE STATE OF NEW JERSEY. THE RIGHTS OF THE PARTIES UNDER THIS GUARANTY SHALL BE GOVERNED BY THE LAWS OF THE STATE OF NEW JERSEY WITHOUT REFERENCE TO CONFLICT OF LAW PRINCIPLES. ANY ACTION BETWEEN GUARANTORS AND LESSOR SHALL BE BROUGHT IN ANY STATE OR FEDERAL COURT LOCATED IN THE COUNTY OF CAMDEN OR BURLINGTON,NEW JERSEY,OR AT LESSOR'S SOLE OPTION,IN THE STATE WHERE ANY GUARANTOR,CUSTOMER OR EQUIPMENT IS LOCATED. GUARANTORS,BY THEIR EXECUTION AND DELIVERY HEREOF,IRREVOCABLY WAIVE OBJECTIONS TO JURISDICTION OF SUCH COURTS AND OBJECTIONS TO TO VENUE AND CONVENIENCE OF FORUM.GUARANTORS,BY THEIR EXECUTION AND DELIVERY HEREOF,AND CSA AND LESSOR,BY THEIR ACCEPTANCE HEREOF,HEREBY IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUCH PROCEEDINGS. Guarantors agree that CSA and Lessor may accept a facsimile or other electronic transmission of this Guaranty as an original,and that facsimile or electronically transmitted copies of Guarantors' signatures will be treated as an original for all purposes. Printed Name: Signature: (no title)Date: Address: Phone: Printed Name: Signature: (no title)Date: Address: Phone: BY YOUR SIGNATURE BELOW,YOU AGREE TO LEASE THE ITEMS LISTED ON SCHEDULE A OR IN ANY ADDENDUM(S)TO THIS AGREEMENT. YOU ACKNOWLEDGE RECEIPT OF A COPY OF THIS AGREEMENT,INCLUDING THE GENERAL TERMS AND CONDITIONS,WHICH ARE INCORPORATED HEREIN BY REFERENCE.The undersigned and CSA have each caused this Agreement to be executed as of the date first written below. Customer's Authorized Signature: Date: Printed Name: Title: CSA Authorized Signature: Date: Printed Name: Title: SLS-109F CFS-1210 September 2018 Pagel GENERAL TERMS AND CONDITIONS U L F # 1. LEASE OF EQUIPMENT AND SOFTWARE the unearned portion of any prepaid Usage Payments.Parts or Equipment replaced or removed 1.1 Listed Items:Commencement of Lease:Lessor.CSA shall supply,for lease by you by CSA in connection with Maintenance shall become the property of Lessor and you disclaim as provided below,and you shall lease the units of equipment("Equipment")and licenses of any interest in them.(c)Installation/Implementation of Listed Software may be at an additional software with separate support contracts,if applicable("Listed Software";and together with the charge except to the extent included as a Listed Item and may be conditioned on your agreement Equipment and all replacements and additions thereto,"Listed Items")indicated on Schedule to a separate statement of work or other document covering the scope and schedule of A.The initial lessor is Canon Financial Services,Inc.(together with any future successors installation/implementation,configuration options,responsibilities of each party,and other matters, and assignees of its rights as lessor,"Lessor").You shall keep the Listed Items at the"Ship which shall solely govern as to the matters covered therein.Additional charges may apply for work To"location,not move them to another location without the prior written consent of Lessor beyond the initial scope described in such separate document.(d)Support for Listed Software is (defined below),and keep them free and clear of all liens and encumbrances.This Agreement provided directly by the respective developers thereof and as set forth in each developer's shall be effective on the date the Listed Items are delivered to you(`Lease Commencement applicable separate support contract,and is not provided by CSA under this Agreement except as Date").The term of this Agreement begins on the date accepted by CSA or any later date that expressly provided herein.Support for Listed Software may require separate purchase by you of a CSA designates("Agreement Date")and shall continue for an initial term of the number of support contract,unless included under this Agreement as a Listed Item.The terms of support months specified on page 1(together with any renewal periods,"Lease Term").Your execution contracts for Listed Software are available from the developers,or will be provided to you by CSA of an acceptance certificate provided by CSA shall conclusively establish that the Listed Items upon request.Notwithstanding any provision in the support contract to the contrary,it shall have been delivered to and irrevocably accepted by you.If you have not,within 10 days after automatically renew on an annual basis,subject to a price increase after the initial term. (e)CSA delivery of Equipment,delivered to Lessor written notice of non-acceptance of any Equipment, shall make available to you from time to time upgrades and bug fixes for the software licensed as specifying the reasons and referencing this Agreement,you shall be deemed to have part of the Equipment and for Listed Software,but:(i)only if such upgrades and bug fixes are irrevocably accepted the Equipment.After acceptance,you shall have no right to cancel this provided to CSA by the developers of such Listed Software,(ii)availability of upgrades and bug Agreement or return the Listed Items prior to the end of the Lease Term for any reason fixes may be at additional charge,and(iii)installation of such upgrades and bug fixes by CSA if whatsoever,including termination of any maintenance services that may be provided by CSA requested by you shall be at additional charge.You are not required to use CSA for installation of under this or any separate agreement.Title to all Listed Items shall be transferred by CSA to either Listed Software or for any upgrades and bug fixes,but if installation is done by anyone Lessor.CSA shall assign to Lessor all of its rights(but none of its obligations)with respect to other than CSA,CSA shall have no responsibility for any performance or other issues that may the Listed Items,including the right to receive all Payments.Lessor does not and shall not result from such installation.(f)CSA shall also use reasonable efforts to provide Level 1 support assume any obligations under this Agreement.CSA shall remain solely liable for the for the Listed Software(except that for certain Listed Software,Level 1 support shall be provided performance of all maintenance,service,and warranty obligations described in this only if and so long as a separate software support contract for such Listed Software from the Agreement. developer thereof is in effect).Level 1 support consists of(i)providing help-line telephone 1.2 Payments and Costs.You shall pay to Lessor each billing period the fixed base and,if assistance in operating the Listed Software and identifying service problems in the Listed applicable,the per image charges and all other amounts,as listed and specified on page 1 Software,and attempting to troubleshoot any such problems;(ii)escalating operating problems to and Schedule A and such other amounts permitted in this Agreement as invoiced by Lessor the applicable developer of the Listed Software as needed to rectify such problems,including (collectively,"Payments";per image charges are the"Usage Payments",and all other facilitating contact between you and the developer of the Listed Software as necessary;and(iii) Payments are the"Fixed Payments").For Equipment designated as Corporate Advantage,the maintaining a log of such problems to assist in tracking the same. meter shall record a quantity of 2 images for any image produced on media wider than 8%". 2.2 Maintenance Term and Charges.(a)Maintenance shall start on the Lease The Payments shall not increase during the initial term.Prepaid charges shall not be Commencement Date and shall continue for the Lease Term.(b)Consumables Inclusive refundable except as provided in Paragraph 2.1(b).Invoices shall be due and payable upon Maintenance includes replenishment of toner only(and other consumables,but only if receipt.All Payments will be applied in such order as Lessor,in its discretion,may determine. specified on page 1).Toner is supplied for exclusive use with the Equipment.CSA may This lease is a net lease.Fixed Payments shall be made without set-off or deduction,even if terminate the Maintenance if you use consumables in a different manner.If your toner usage the Listed Items malfunction and irrespective of any non-performance by CSA of its exceeds by more than 10%the published manufacturer specifications for conventional office maintenance obligations.You authorize Lessor to adjust the Payments and the End of Term image coverage,CSA may invoice you for such excess usage.You may purchase additional Purchase Option amount(if specified on page 1)("Purchase Option")by up to 15%if the toner from CSA if required.You shall bear all risk of loss,theft or damage to unused actual cost of the Listed Items and any related services and supplies,including any sales and consumables,which shall remain CSA's property and shall be returned promptly upon use tax,exceed CSA's estimates on which such amounts were based.You shall pay a$85 termination of this Agreement or Maintenance.(c)If you selected the Fleet or Aggregate documentation fee and any applicable taxes(including personal property tax),expenses, Coverage Plan on page 1,the Covered Images Included shall apply to all of the Equipment on charges and fees imposed with respect to the Listed Items,the Payments or your performance the Schedule unless otherwise indicated.If specified on page 1 that the Listed Items are being or non-performance under this Agreement,and you shall reimburse Lessor for the same plus added to an existing Fleet Coverage Plan under a previous agreement between you and CSA, processing fees(collectively,"Costs").You agree that Lessor may in its sole discretion apply, (i)the fleet shall include the listed items under the previous agreement,and all other but shall not be obligated to apply,any amounts paid in advance to any amount due or to agreements for which the add to existing fleet option was selected,and(ii)the maintenance become due hereunder,and in no event shall any amount paid in advance earn interest unless term for all Listed Items under this Agreement shall be the same as the maintenance term for required by applicable law.If any Payments are late,you shall pay(a)the actual and all listed items under all such previous agreements.(d)If specified on the face page that the reasonable costs and expenses of collection,including attorneys'fees,whether or not suit is Listed Items are being added to an existing Aggregate Coverage Plan under a previous brought,(b)a late charge equal to the higher of 10%of the amount due or$25,as reasonable agreement between you and CSA,the Covered Images shall apply to all of the Equipment on liquidated damages,and(c)if Lessor should bring court action,you agree that attorney fees the schedule,unless otherwise indicated,plus the listed items under the previous equal to 25%of the amount sought shall be deemed reasonable,in each case not to exceed agreement(s),and all other agreements for which the add to existing Aggregate Coverage the maximum amount permitted by law. Plan was selected,on an aggregated basis,for so long as the maintenance term for all such 1.3 Purchase Options;Return.(a)END OF TERM PURCHASE OPTION.To elect this listed items continues.(e)Unless otherwise indicated on Schedule A,you authorize CSA to use option,you shall give Lessor 60 days'prior irrevocable written notice(unless the Purchase networked features of the Equipment including imageWARE to receive software updates,activate Option price is$1.00)that you will purchase,upon the expiration of the Lease Term,all the features/new licenses and transmit use and service data accumulated by the Equipment over your Listed Items at the Purchase Option price plus any Costs.(b)PRIOR TO MATURITY network by means of an HTTPS protocol and to store,analyze and use such data for purposes PURCHASE.You may,at any time,upon 60 days'prior irrevocable written notice,purchase all related to servicing the Equipment,providing reports and product improvement.This feature is not the Listed Items at a price equal to the sum of all remaining Payments,plus the Fair Market capable of sending or receiving image data.(f)You shall provide meter readings to CSA in Value,plus Costs.For purposes of this Agreement,"Fair Market Value"shall be Lessor's retail accordance with the Meter Read Method selected.If you selected the myCSA website,you, price at the time you notify Lessor of your intent to purchase the Listed Items.(c)Listed Item your employees or agents shall complete CSA's registration process governing access to and purchases shall be"AS-IS WHERE-IS"without warranty,except for title;purchases of licenses use of such website,and you agree to be bound by,and comply with its Terms of Use.CSA of Listed Software are subject to the terms thereof.(d)Unless this Agreement contains a$1.00 may change your meter read options from time to time upon 60 days'notice.If CSA does not Purchase Option,this Agreement shall automatically renew on a month to month basis at the receive timely meter readings from you,you shall pay invoices that reflect CSA's estimates of same Payment amount(subject to increase of Usage Payments)and frequency unless you,at meter readings.CSA may verify the accuracy of any meter readings from time to time and least 60 days before the end of the Lease Term,send to Lessor written notice(the"End of invoice you for any shortfall in the next invoice.(g)You agree that CSA may suspend Term Notice")that you either(i)are purchasing all(but not less than all)of the Equipment in performance of Maintenance if and so long as any Payments are overdue,and that any such accordance with the terms hereof,or(ii)do not want to renew this Agreement,and at the end suspension shall not in and of itself be deemed a termination of this Agreement. of the Lease Term shall return the Equipment as provided below.Unless this Agreement 2.3 Non-Covered Service.The following services are not included within Maintenance and automatically renews or you purchase the Equipment as provided in this Agreement,you shall, shall be invoiced in accordance with CSA's then current labor,parts and supply charges:(a) at the termination of the Lease Term,return the Equipment at your sole cost and expense in replacement of any consumables not provided as part of Consumable Inclusive Maintenance good operating condition,ordinary wear and tear resulting from proper use excepted,to a identified on page 1,including,without limitation,paper,toner,ink,waste containers,fuser oil, location specified by Lessor.Lessor may charge you a return fee equal to the greater of one staples,other media,print heads and puncher dies;(b)repairs necessitated by factors other than Fixed Payment or of up to$250 for the processing of returned Equipment.If for any reason normal use including,without limitation,any willful act,negligence,abuse or misuse of the you fail to return any Equipment to Lessor as provided in this Agreement by the last day of Equipment;the use of parts,supplies or software not supplied by CSA;service performed by such Lease Term,you shall pay to Lessor upon demand one billing period's Fixed Payment for anyone other than CSA;accident;use of Equipment with non-compatible hardware or software each billing period or portion thereof that such return is delayed.If you fail to provide the components;electrical power malfunction or heating,cooling or humidity ambient conditions;(c) required End of Term Notice and return the Equipment at the end of the Lease Term,you shall de-installation,re-installation,or relocation of Equipment;(d)repairs to or realignment of pay to Lessor upon demand the 60 day equivalent of Fixed Payments to satisfy the End of Equipment and related training necessitated by changes made to your system configuration or Term Notice period referenced above.You shall reimburse Lessor for any costs incurred by network environment;(e)work requested to be performed outside of CSA's regular business Lessor to place the Equipment in good operating condition. hours;and(f)repair of any network/system connection devices,except when listed on page 1.If 2. MAINTENANCE.YOU SHALL RECEIVE THE MAINTENANCE DESCRIBED IN THIS you have NOT selected Maintenance on page 1,any of the maintenance services described in PARAGRAPH 2("Maintenance")ONLY IF YOU HAVE ACCEPTED MAINTENANCE ON Paragraph 2.1 above shall be available only upon your request,either under separate agreement PAGE 1.Such services are subject to the exclusions hereinafter described.Maintenance with CSA or invoiced in accordance with CSA's then current labor,parts and supply charges. provided to you under separate agreement between CSA and you shall be governed solely Installation of certain Listed Software may also require a separate agreement between you and by the provisions thereof. CSA setting forth the scope of work,your responsibilities in connection with such installation,and 2.1 Covered Service.(a)CSA shall provide all routine preventive maintenance and other terms and conditions as required by CSA.Such separate agreement(s)shall solely govern, emergency service necessary to keep the Equipment in good working order in accordance with and this Agreement shall not apply to,the services described therein. this Agreement and CSA's normal practice.Such service shall be performed between 8:30 A.M. 3.CSA CUSTOMER SATISFACTION POLICY.If you are not satisfied with the performance and 5:00 P.M.Monday through Friday,except holidays.(b)You shall afford CSA reasonable and of your Canon or Oce brand product,upon your written request,CSA in its sole discretion will safe access to the Equipment to perform on-site service.CSA may terminate its maintenance repair or replace the product with a like unit with equivalent capabilities.Prior to replacement, obligations as to any Equipment if you relocate it to a site outside CSA's service coverage area.If, CSA shall have had the opportunity to return the product to good working order in accordance in CSA's opinion,any Equipment cannot be maintained in good working order through CSA's with the terms of this agreement.If a replacement unit is provided,the lease hereunder of the routine maintenance services,CSA may,at its option,(i)substitute comparable Equipment or(ii) replaced unit shall be deemed terminated and the replacement unit shall be deemed a"Listed cancel any balance of the term of its maintenance obligations as to such Equipment and refund Item"for the lease and all other purposes of this Agreement.This policy shall apply only if you SLS-109F CFS-1210 September 2018 Page 2 ULF # are not in default of this Agreement and Maintenance under this Agreement has not been any Guarantor who is a natural person die.If you are in default,you shall pay for Lassoes canceled or terminated. reasonable collection and other costs,and without limiting any of CSA's rights hereunder or 4. DATA.You acknowledge that the hard drive(s)on the Equipment,including attached under applicable law,Lessor may exercise(on behalf of itself and,as applicable,CSA)any devices,may retain images,content or other data that you may store for purposes of normal one or all of the following remedies:(1)declare all unpaid Fixed Payments immediately due operation of the Equipment("Data').You acknowledge that Lessor is not storing Data on and payable,with Lessor retaining title to the Listed Items;(2)terminate any and all behalf on you and that exposure or access to the Data by CSA or Lessor,if any,is purely agreements with you;(3)without notice,demand or legal process,retake possession of the incidental to the services performed by CSA or Lessor or any other disposition of the Listed Items(and you authorize Lessor to enter upon the premises where the Listed Items may Equipment by you.Neither CSA nor Lessor nor or any of their affiliates has an obligation to be found)and(A)retain the Listed Items and all Payments and other sums paid,(B)re-lease erase or overwrite Data upon your return of the Equipment to CSA or Lessor.You are solely the Listed Items and recover from you the amount by which the Remaining Lease Balance responsible for:(A)your compliance with applicable law and legal requirements pertaining to exceeds the value attributed to the Listed Items by Lessor for purposes of calculating the data privacy,storage,security,retention and protection;and(B)all decisions related to erasing payments under the new lease agreement,or(C)sell the Listed Items and recover from you or overwriting Data.Without limiting the foregoing,you should,(i)enable the Hard Disk Drive the amount by which the Remaining Lease Balance exceeds the net amount received by (HDD)data erase functionality that is a standard feature on certain Equipment and/or(ii)prior Lessor from such sale;or(4)pursue any other remedy permitted at law or in equity.Lessor to return or other disposition of the Equipment,utilize the HDD(or comparable)formatting may sell the Listed Items after preparing them or not and may disclaim warranties of title and function(which may be referred to as"Initialized All Data/Settings'function)if found on the the like.If the Listed Items are not available for sale,you shall be liable for the Remaining Equipment to perform a one pass overwrite of Data or,if you have higher security Lease Balance and any other amounts due.The"Remaining Lease Balance"shall be the sum requirements,you may purchase from CSA at current rates an appropriate option for the of:(i)all Fixed Payments then owed by you to Lessor;(ii)the present value of all remaining Equipment,which may include(a)an HDD Data Encryption Kit option which disguises Fixed Payments for the full Lease Term;(iii)the Purchase Option of the Listed Items indicated information before it is written to the hard drive using encryption algorithms,(b)an HDD Data on the face of this Agreement;plus(iv)any applicable taxes,expenses,charges,and fees.For Erase Kit that can perform up to a 3-pass overwrite of Data(for Equipment not containing data purposes of determining present value,Fixed Payments shall be discounted at 3%per year. erase functionality as a standard feature),or(c)a replacement hard drive(in which case you 8. SECURITY;WAIVER.You authorize Lessor to file any form of financing or continuation should properly destroy the replaced hard drive).You shall indemnify Lessor,CSA,their statements and amendments thereto.THE LEASE CREATED BY THIS AGREEMENT IS subsidiaries,directors,officers,employees and agents from and against any and all costs, INTENDED AS A"FINANCE LEASE"AS THAT TERM IS DEFINED IN ARTICLE 2A OF THE expenses,liabilities,claims,damages,losses,judgments or fees(including reasonable UNIFORM COMMERCIAL CODE("UCC 2A)AND LESSOR IS ENTITLED TO ALL attorneys'fees)arising or related to the storage,transmission or destruction of the Data.The BENEFITS,PRIVILEGES AND PROTECTIONS OF A LESSOR UNDER A FINANCE LEASE. terms of this section shall solely govern as to Data,notwithstanding that any provisions of this YOU WAIVE YOUR RIGHTS AS A LESSEE UNDER UCC 2A SECTIONS 508-522,AND YOU Agreement or any separate confidentiality or data security or other agreement now or hereafter IRREVOCABLY WAIVE ANY RIGHT TO NOTICE THEREOF.If the lease is determined not to entered into between you and CSA or Lessor applies,or could be construed to apply to Data. be a true lease,you grant Lessor a security interest in the Listed Items.Your exact legal name, 5. LIMITED WARRANTY;EXCLUSIONS&LIMITATIONS;INDEMNIFICATION your chief executive office address,and your jurisdiction of organization are as set forth on 5.1 Limited Warranty.Equipment is warranted only as provided in the manufacturer's page 1;if you change any of them or the corporate structure,you shall provide prior written warranty provided with the Equipment(for CANON brand Equipment,the manufacturer's notice to Lessor 30 days before such change.Upon request,you will execute and deliver to warranty is provided by Canon U.S.A.,Inc.).End user warranties,if any,for Listed Software Lessor such documents as required or appropriate. are provided solely by the developers or suppliers of the Listed Software.So long as you are 9. GENERAL not in breach or default of this Agreement,Lessor assigns to you,solely for the purpose of 9.1 Choice of Law and Forum.THIS AGREEMENT AND ALL CLAIMS,DISPUTES AND making and prosecuting any such claim,the rights,if any,which Lessor may have under all CAUSES OF ACTION RELATING THERETO,WHETHER SOUNDING IN CONTRACT,TORT such warranties for the Listed Items. OR STATUTE,SHALL FOR ALL PURPOSES BE GOVERNED BY THE LAWS OF NEW 5.2 Disclaimer of Warranties.LESSOR IS NOT A MANUFACTURER,DEALER,OR JERSEY WITHOUT REFERENCE TO CONFLICT OF LAW PRINCIPLES.YOU CONSENT TO SUPPLIER OF THE LISTED ITEMS.AS BETWEEN YOU AND LESSOR,THE LISTED THE EXCLUSIVE JURISDICTION AND VENUE OF ANY STATE OR FEDERAL COURT ITEMS ARE LEASED"AS IS"AND ARE OF A SIZE,DESIGN,AND CAPACITY SELECTED LOCATED WITHIN CAMDEN OR BURLINGTON COUNTY,NEW JERSEY,OR AT BY YOU.LESSOR HAS MADE NO REPRESENTATION OR WARRANTY OF ANY KIND, LESSOR'S OPTION IN ANY STATE WHERE YOU OR THE EQUIPMENT ARE LOCATED. EXPRESS OR IMPLIED,WITH RESPECT TO THE LISTED ITEMS.The warranties,if any, YOU WAIVE OBJECTIONS TO THE JURISDICTION OF SUCH COURTS,OBJECTIONS TO provided for any of the Listed Items are enforceable by you only against the Canon company VENUE AND TO CONVENIENCE OF FORUM.ANY SUIT,OTHER THAN ONE SEEKING or third party making such warranties,not against any Lessor.CSA is not an agent or PAYMENT OF AMOUNTS DUE,SHALL BE COMMENCED,IF AT ALL,WITHIN 1 YEAR OF representative of Lessor and is not authorized to waive or alter any of Lessor's rights or make THE DATE THAT THE CLAIM ACCRUES.THE PARTIES IRREVOCABLY WAIVE ANY any representation for Lessor about the Listed Items,except to the extent set forth in this RIGHT TO A JURY TRIAL IN ANY SUIT BETWEEN THEM. Agreement.EACH OF CSA AND LESSOR EXPRESSLY DISCLAIMS ALL WARRANTIES, 9.2 Entire Agreement;Electronic Acceptance.This Agreement shall be binding upon you EXPRESS OR IMPLIED,INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND when you sign it,upon CSA when CSA has installed the Equipment,and upon Lessor when you FITNESS FOR A PARTICULAR PURPOSE RELATING TO THE USE OR PERFORMANCE OF have accepted the Listed Items.All provisions of this Agreement,including Section 4,which by THE LISTED ITEMS OR CSA'S SERVICES.THE FURNISHING OF MAINTENANCE UNDER their nature can be construed to survive the expiration or termination of the Agreement shall so THIS AGREEMENT DOES NOT ASSURE UNINTERRUPTED OPERATION OR USE OF ANY survive.CSA or Lessor may insert missing or correct other information including the Listed OF THE LISTED ITEMS. Item description,serial number,and location;and corrections to your legal name;but 5.3 Limitation of Liability.NEITHER CSA NOR LESSOR SHALL BE LIABLE FOR otherwise this Agreement(together with any separate agreement entered into between you and INJURY OR DAMAGE EXCEPT TO THE EXTENT CAUSED BY SUCH PARTY'S CSA as described in Section 2.3 above)constitutes the entire agreement between the parties with NEGLIGENCE OR WILLFUL MISCONDUCT.NEITHER CSA NOR LESSOR SHALL BE respect to the subject matter hereof.Any purchase order utilized by you shall be for your LIABLE FOR EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES,LOSS OF administrative convenience only,and any terms therein which conflict with,vary from or REVENUE OR PROFIT,LOSS,CORRUPTION OR RELEASE OF DATA,FAILURE TO supplement the provisions of this Agreement shall be deemed null and void.No representation REALIZE SAVINGS OR OTHER BENEFITS,STORAGE CHARGES;OR INCIDENTAL, or statement shall be binding upon Lessor or CSA as a warranty or otherwise unless it is SPECIAL,PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN contained in the original of this Agreement.This Agreement shall not be modified or amended CONNECTION WITH THIS AGREEMENT,REGARDLESS OF THE LEGAL THEORY ON except in a written amendment signed by an authorized signer of CSA and you.If a court finds WHICH THE CLAIM IS BASED AND EVEN IF CSA OR LESSOR HAS BEEN ADVISED OF THE any provision to be unenforceable,the remaining provisions shall remain in full force and effect. POSSIBILITY OF SUCH DAMAGES. You expressly disclaim having relied upon any statement concerning the capability,condition, 5.4 Indemnification.You shall reimburse Lessor for and defend Lessor against any claim operation,performance or specifications of the Listed Items,except to the extent set forth in the for losses or injury caused by the Listed Items,before and after the Lease Term ends. original of this Agreement.CSA or Lessor may accept electronic images of this Agreement or 6. ADDITIONAL LEASE REQUIREMENTS. any Acceptance Certificate as originals,and electronic copies of your signature will be treated 6.1 Warranty of Business Purpose:Maintenance.You warrant that the Listed Items will as original for all purposes. not be used for personal,family or household purposes.If at any time for any reason 9.3 Joint and Several Liability:Assianment.If more than one entity executes this whatsoever CSA's maintenance obligations have terminated,at your sole expense you shall Agreement as the Customer,your obligations shall be joint and several.YOU SHALL NOT keep the Equipment in good working order and supply and install replacement parts and ASSIGN OR PLEDGE THIS AGREEMENT,NOR SHALL YOU SUBLET OR LEND ANY accessories when required to maintain the Equipment.Any such replacements shall be the LISTED ITEMS.Each of CSA and Lessor may pledge or assign its rights under this property of Lessor and shall be deemed Equipment. Agreement.If a Lessor assigns its rights,the assignee will have the same rights and benefits 6.2 Risk of loss;Insurance.Effective upon delivery to you,you shall bear the entire risk of that the Lessor had and shall not have any obligations hereunder.The rights of the assignee any loss or theft of or damage to the Equipment("Loss').You shall obtain and maintain during will not be subject to any claims,defenses,or setoffs that you may have against the Lessor. the term hereunder including all renewals and extensions,at your expense,(a)property 9.4 Notices.All notices required or permitted under this Agreement shall be sufficient if insurance for the full replacement value of the Equipment and(b)comprehensive public delivered personally,sent via facsimile or other electronic transmission,or mailed to such party liability and property damage insurance.All such insurance shall provide for a deductible not at the address set forth on page 1 or at such other address as such party may designate in exceeding$5,000 and be in form and amount and with companies satisfactory to Lessor.Each writing from time to time.Notices shall be effective 3 days after deposit in the U.S.mail,duly insurer providing such insurance shall name Lessor as additional insured and loss payee and addressed,or upon delivery via personal or express delivery,facsimile or other electronic provide Lessor 30 days'prior written notice of alteration or cancellation.You shall deliver transmission.You shall send all notices regarding lease provisions to Lessor only,and all certificates or other evidence of insurance to Lessor.You appoint Lessor as your attorney-in- notices regarding maintenance provisions to CSA only. fact solely to make claim for,receive payment of,and execute and endorse documents, Address for notices to Canon Solutions Address for notices to Canon Financial checks,or drafts for any Loss.If within 10 days after request you fail to deliver satisfactory America,Inc.: Services,Inc.: evidence of such insurance to Lessor,then Lessor shall have the right,but not the obligation, 300 Commerce Square Blvd. 158 Gaither Drive,Suite 200 to obtain insurance covering Lessor's interests in the Equipment,and add the costs of Burlington,NJ 08016 Mount Laurel,NJ 08054 maintaining such insurance,and an administrative fee,to the amounts due from you under this Attn:Customer Service Department Attn:Customer Service Department Agreement. Lessor and any of its affiliates may make a profit on the foregoing. You shall Phone:(800)613-2228 Phone:(800)220-0330 promptly(i)repair or replace any Equipment subject to a Loss or(ii)pay to Lessor the Fax:(800)220-4002 Fax:(856)813-5122 Remaining Lease Balance(defined below).No Loss shall relieve you of any obligation under Email:customercare@csa.canon.com Email:customer@cfs.canon.com this Agreement. 9.5 USA PATRIOT Act:Credit information.To help the government fight the funding of 7. DEFAULT;REMEDIES.You shall be in default of this Agreement if:(a)you fail to make terrorism and money laundering activities,federal law requires all financial institutions to any Payments when due or perform any of your other obligations under this Agreement;(b) obtain,verify,and record information that identifies each person who enters into a lease.This you fail to make payments when due of any indebtedness to Lessor;(c)you or any guarantor means that when you enter into a lease,Lessor may ask for,among other things:(a)your of your obligations("Guarantor")cease doing business as a going concern;(d)you or any federal tax identification number and(b)your date of birth,if you are a sole proprietor.Lessor Guarantor become insolvent or make an assignment for the benefit of creditors;(a)a petition may also ask to see identifying documents.You authorize your credit references,any credit or proceeding is filed by or against you or any Guarantor under any bankruptcy or insolvency reporting agency,or any third party(including Lessor)to collect any credit information and to law;(f)a receiver,trustee,conservator,or liquidator is appointed for you,any Guarantor,or release the same to Lessor,its affiliates,and their respective designees or assignees. any of your or any Guarantor's property;(g)any statement,representation or warranty made by you or any Guarantor to CSA or Lessor is incorrect in any material respect;or(h)you or SLS-109F CFS-1210 September 2018 Page 3 Gcd1101i Unified Lease Agreement Schedule A CANON SOLUTIONS AMERiCA #U LF Page of Canon Solutions America,Inc.("CSA") — One Canon Park,Melville,NY 11747 0-613-2228 Customer Name: Ship To Information Delivery Address: Connectivity Contact: City: County: I/T Phone#: E-Mail: State: Zip: Phone#: Elevator: Yes ❑ No ❑Loading Dock: Yes No Delivery Contact: Fax#: Earliest Delivery Date: #of Steps: Hours of Operation: E-Mail: Special Instructions: Equipment and Software("Listed Items") Equipment Maintenance Information Complete the following information,if Maintenance is selected on the face page.Maintenance is automatically Item Code Product Description Qty Serial# selected herein unless you choose the option to exclude Maintenance by checking box(es)below. ❑ Equipment excluded ❑ Corporate ❑ Equipment under separate from Maintenance Advantage MPS agreement Covered Images Included Start Meter Excess per Image Charge B&W Color B&W Color B&W Color 7___ _T __T ❑Auto Toner Fulfillment**(Requires imageWare Remote) Alternate Meter Read Method: ❑ Equipment excluded ❑ Corporate ❑ Equipment under separate from Maintenance Advantage MPS agreement Covered Images Included Start Meter Excess per Image Charge B&W Color B&W Color B&W Color ❑Auto Toner Fulfillment**(Requires imageWare Remote) Alternate Meter Read Method: Key to Meter Read Method: imageWARE Remote unless noted above or W=eManage website SLS-109F CFS-1210 September2018 ca11011 CANON SOLUTIONS AMERICA Canon Solutions Americas, Inc. ("CSA") UNIFIED LEASE AGREEMENT One Canon Park, Melville, NY 11747 ADDENDUM (800)613-2228 *National IPA* Customer: Related to Unified Lease Agreement—ULF#: Street Address: City: State: Zip: Equipment Description: Term: WHEREAS, Canon Solutions America, Inc. ("CSA"), and the above-described Customer, together with any Guarantors, have determined that it is for their mutual benefit to enter into this Unified Lease Agreement Addendum ("Addendum")to the above-described Unified Lease Agreement('Agreement"). All capitalized terms used below that are not defined in this Addendum shall have the meanings set forth in the Agreement. NOW,THEREFORE,for good and valuable consideration, intending to be legally bound,the parties hereby agree as follows: 1. Anything in the Agreement to the contrary notwithstanding, and subject to all of the terms and conditions set forth in this Addendum,the terms and conditions of the Agreement shall be modified as follows: This transaction shall be governed in all respects by the Ts&Cs of contract#FI-R-0251-18 dated 10-1-2018 between CSA and DuPage County and any Ts&Cs which conflict with or vary from the contract terms shall be deemed null and void. 2. It is expressly agreed by the parties that this Addendum is supplemental to the Agreement, and that the provisions thereof, unless specifically modified herein, shall remain in full force and effect and shall apply to this Addendum as though they were expressly set forth herein. 3. In the event of any conflict or inconsistency between the provisions of this Addendum and any provisions of the Agreement,the provisions of this Addendum shall in all respects govern and control. 4. CSA may accept a facsimile or other electronic transmission of this Addendum as an original,and facsimile or other electronically transmitted copies of Customer's and any Guarantor's signature will be treated as an original for all purposes. THIS ADDENDUM SHALL BE EFFECTIVE WHEN IT HAS BEEN SIGNED BY CUSTOMER AND ANY GUARANTORS AND ACCEPTED BY CSA. IN WITNESS WHEREOF,the parties have caused this Addendum to be executed as of the date set forth below. Canon Solutions America, Inc. By: By: Name: Name: Title: Title: Date: Date: CFS-1250(10/18)Unified Lease Agreement Addendum—National IPA Cal"O-H CANON SOLUTIONS AMERICA Canon Solutions America, Inc. ("CSA") MUNICIPAL FISCAL FUNDING ADDENDUM One Canon Park, Melville, NY 11747 (800)613-2228 Unified Lease Agreement# CFS' Application Number: CFS' Agreement Number: Agreement Date: GOVERNMENTAL ENTITY Complete Legal Name: ("Customer") THIS MUNICIPAL FISCAL FUNDING ADDENDUM ("ADDENDUM")WILL BE OF NO FORCE OR EFFECT IF THE CUSTOMER IS NOT A STATE OR A POLITICAL SUBDIVISION OF A STATE WITHIN THE MEANING OF SECTION 103(C) OF THE INTERNAL REVENUE CODE OF 1986, AS AMENDED. Customer warrants that it has funds available to pay Payments payable pursuant to the Unified Lease Agreement (the "Agreement") between Customer and CSA until the end of its current appropriation period and warrants that it presently intends to make Payments in each appropriation period from now until the end of this Agreement. The officer of Customer responsible for preparation of Customer's annual budget shall request from its legislative body or funding authority funds to be paid to the Lessor under this Agreement. If notwithstanding the making in good faith of such request in accordance with appropriate procedures and with the exercise of reasonable care and diligence, such legislative body or funding authority does not appropriate funds to be paid to the Lessor for the Equipment, Customer may, upon prior written notice to CSA and the Lessor, effective upon the exhaustion of the funding authorized for the then current appropriation period, return the Equipment to the Lessor, at Customer's expense and in accordance with this Agreement, and thereupon, Customer shall be released of its obligation to make Payments to the Lessor due thereafter, provided: (1)the Equipment is returned to the Lessor as provided for in the Agreement; (2)the above described notice states the failure of the legislative body or funding authority to appropriate the necessary funds as the reason for cancellation; and (3) such notice is accompanied by payment of all amounts then due to the Lessor under this Agreement. In the event Customer returns the Equipment pursuant to the terms of this Agreement, the Lessor shall retain all sums paid by Customer. Customer's Payment obligations under this Agreement in any fiscal year shall constitute a current expense of Customer for such fiscal year, and shall not constitute indebtedness or a multiple fiscal year obligation of Customer under Customer's state constitution, state law or home rule charter. Nothing in this Agreement shall constitute a pledge by Customer of any taxes or other monies, other than as appropriated for a specific fiscal year for this Agreement and the Equipment. The undersigned represents and warrants to CSA and the Lessor that all action required to authorize the execution and delivery of this Addendum on behalf of the above referenced Customer by the following signatory has been duly taken and remains in full force and effect. Customer agrees that CSA and the Lessor may accept a facsimile or other electronic transmission of this Addendum as an original, and that facsimile or electronically transmitted copies of Customer's signature will be treated as an original for all purposes. ACCEPTED Canon Solutions America, Inc. Customer By: By: Title: Name: Date: Title: CFS-1220 (08/16) canon CANON 5OLUTIONS AMERICA PURCHASE AND MAINTENANCE AGREEMENT Canon Solutions America,Inc.("CSA") *National IPA* One Canon Park,Melville,NY 11747 INN(800)-613-2228 PMAF# Salesperson: Order Date: Customer("You"): Customer Account: Ship To: Company: Company: Address: Address: City: County: City: County: State: Zip: Phone: State: Zip: Phone: Contact: Fax: Contact: Fax: E-Mail: E-Mail: Equipment,Supplies and Licenses of Application Software with listed third party support contracts:See Schedule A Payment Terms Other Requirements Subtotal [ Check with Order Check# LJ Purchase P.O. Required Delivery/Install ❑ Net 30 P.O.# Sales Tax ❑ Other ❑ Maintenance P.O. Required [ Credit Card P.O.# Total Requires submission of secure credit card authorization form. ❑Tax Exempt Deposit (Attach Certificate) Balance Due This transaction shall be governed in all respects by the Ts&Cs of contract#FI-R-0251-18 dated 10-1-2018 between CSA and DuPage County and any Ts&Cs which conflict with or vary from the contract terms shall be deemed null and void. EQUIPMENT Select 1 Included for Included,except for Equipment Under separate MAINTENANCE option: Li allEquipment ❑excluded on Schedule A ❑ Decline ❑ agreement Base Charge Billing Cycle Coverage Plan [ Monthly ❑ Quarterly ❑ Other [ Per Unit [ Fleet If adding to existing ❑Aggregate If adding to existing Aggregate, fleet,applicable contract# provide either a contract#or serial Excess Per Image Charge Billing Cycle Initial Term Consumables Inclusive Toner Fulfillment Method Monthly U Quarterly ❑ Other Months(min. 12) U Toner Customer order unless noted for [—] Other Equipment on Schedule A" CUSTOMER SATISFACTION POLICY If you are not satisfied with the performance of your Canon or Oce brand product,upon your written request,CSA in its sole discretion will repair or replace the product with a like unit with equivalent capabilities. Prior to replacement,CSA shall have had the opportunity to return the product to good working order in accordance with the terms of this agreement. This policy shall apply for 3 years from the date of installation or for the initial term of any CFS Lease,if longer, provided you are not in default of this Agreement and such maintenance services have not been canceled or terminated. BY YOUR SIGNATURE BELOW,YOU AGREE TO PURCHASE THE ITEMS LISTED AND MAINTENANCE IF SELECTED ABOVE,IN SCHEDULE A OR IN ANY ADDENDUM(S)TO THIS AGREEMENT. YOU ACKNOWLEDGE RECEIPT OF A COPY OF THIS AGREEMENT,CONSISTING OF THIS FACE PAGE,THE ADDITIONAL TERMS AND CONDITIONS ON PAGE 2,SCHEDULE A AND ANY ADDENDUM(S)ATTACHED HERETO. Customer's Authorized Siqnature Printed Name Title Date SER-023N October 2018 CSA Page 1 ADDITIONAL TERMS AND CONDITIONS P MAF# These are the additional terms and conditions referred to on the face page to which they are attached(such face page,schedules and any addendum(s)hereto,collectively with these terms and conditions,the"Agreement"). 1.PURCHASE OF EQUIPMENT AND MAINTENANCE installation or relocation of Equipment;(d)repairs to or realignment of Equipment,and related training, 1.1 Listed Items and Maintenance.You agree to purchase the units of equipment and supplies(the necessitated by changes you made to your system configuration or network environment;(a)work which "Equipment")and licenses of application software with separate support contracts,if applicable(the you request to be performed outside of CSA's regular business hours;or(f)repair of network/system "Listed Software"and,together with the Equipment,the"Listed Items"),as indicated on Schedule A and connection device,except when listed on face page.If you have NOT selected Maintenance on the face in any addendum(s)thereto(collectively,the"Schedule").If you have selected maintenance on the face page,any of the maintenance services described in Section 2 above shall be available only upon your page, you also agree to purchase the maintenance services described in Section 2 below(such request,and shall be invoiced in accordance with CSA's then current labor,parts and supply charges. services are subject to the exclusions herein,"Maintenance")for the Listed Items described in Section 2 4.DATA:You acknowledge that the hard drive(s)on the Equipment,including attached devices,may below("Maintenance").(a)The total purchase price specified on the face page,including sales taxes retain images, content or other data that you may store for purposed of normal operation of the and delivery/installation charges,is due and payable in accordance with the payment terms herein.(b) Equipment("Data').You acknowledge that CSA is not storing Data on behalf of you and that exposure In addition to the amounts shown in this Agreement,you shall pay CSA's rates if any special rigging is or access to the Data by CSA,if any,is purely incidental to the services performed by CSA.Neither necessary for delivery and installation.(c)CSA reserves the right to withhold shipment of the Listed CSA nor any of its affiliates has an obligation to erase or overwrite Data upon your return of the Items until you make full payment of the total price specified in this Agreement or if CSA revokes any Equipment to CSA or any leasing company.You are solely responsible for:(i)your compliance with credit extended to you because of your failure to pay any amounts when due or for any other reason applicable law and legal requirements pertaining to data privacy, storage, security, retention and affecting your creditworthiness.If,at any time prior to shipment,CSA discovers any mistake in pricing protection;and(ii)all decisions related to erasing or overwriting Data.Without limiting the foregoing, or Equipment configuration with respect to any Listed Item(s),CSA reserves the right to notify you of you should,,(a)enable the Hard Disk Drive(HDD)data erase functionality that is a standard feature on the mistake in writing,and such notification will constitute the non-acceptance of this Agreement by it certain Equipment and/or(b)prior to return or other disposition of the Equipment,utilize the HDD(or with respect to such Listed Items without liability. comparable)formatting function(which may be referred to as"Initialized All Data/Settings"function)if 1.2 Maintenance Term.Maintenance under this Agreement,if selected by you on the face page,shall found on the Equipment to perform a one pass overwrite of Data or, if you have higher security start on the date(the"Start Date")of installation for newly installed Equipment covered under toner inclusive requirements,you may purchase from CSA at current rates an appropriate option for the Equipment, maintenance.For all other newly installed Equipment,the Start Date shall be at the end of the relevant which may include(x)an HDD Data Encryption Kit option which disguises information before it is written Equipment warranty or 90 days from installation,whichever comes first.The initial Maintenance term to the hard drive using encryption algorithms,(y)an HDD Data Erase Kit that can perform up to a 3- specified on the face page shall renew for successive 12 month renewal terms unless either party gives pass overwrite of Data(for Equipment not containing data erase functionality as a standard feature),or(z) written notice of non-renewal at least 30 days prior to the expiration of the then-current term.The renewal a replacement hard drive(in which case you should properly destroy the replaced hard drive).The charges shall be reflected on the invoice for the first billing cycle of the renewal period.You shall have the terms of this Section 4 shall solely govern as to Data, notwithstanding that any provisions of this right to terminate this Agreement during any renewal term on 30 days written notice to CSA. Agreement or any separate confidentiality or data security or other agreement now or hereafter entered 1.3 Maintenance Charges.Base charges shall be billed in advance and per image charges,shall be billed into between you and CSA could be construed to apply to Data. in arrears. For Equipment designated as Corporate Advantage,the meter shall record a quantity of 2 5.Limited Warranty.All Canon and Oce brand Equipment is provided with a manufacturer's end user images for any image produced on media wider than 8%".Invoices shall be due and payable within 30 days limited warranty from Canon USA, Inc. CSA is an authorized Canon service dealer and provides of the invoice date unless otherwise stated on the invoice.Applicable taxes shall be added to the charges. warranty service under the Canon USA limited warranties. All other Listed Items are provided subject (a)Consumables Inclusive Maintenance includes replenishment of consumables specified on the face page to such end user warranties and license terms as are provided by the manufacturer or developer as for exclusive use with the Equipment.CSA may terminate the Maintenance under this Agreement if you use packaged or otherwise provided with the Listed Items. CSA shall upon your request provide to you the consumables in a different manner.In the event your toner usage exceeds by more than 10%the copies of all such end user warranties and license. SUCH WARRANTIES ARE IN LIEU OF ALL published manufacturer specifications for conventional office image coverage,as determined by CSA,CSA OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES may invoice you for such excess usage.You may purchase additional toner from CSA if required during the REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO term.You shall bear all risk of loss,theft or damage to unused consumables,which shall remain CSA's THE USE OR PERFORMANCE OF THE LISTED ITEMS,AND ALL SUCH OTHER WARRANTIES property and shall be returned promptly upon termination of this Agreement.b)If you have selected the ARE HEREBY EXPRESSLY DISCLAIMED. YOU EXPRESSLY ACKNOWLEDGE THAT SUCH Fleet or Aggregate Coverage plan,the Base Charge and the Covered Images shall apply to all of the WARRANTIES DO NOT ASSURE UNINTERRUPTED OPERATION AND USE OF THE LISTED Equipment on the Schedule unless otherwise indicated.If specified on the face page that the Listed Items ITEMS. This warranty does not extend to,and you shall pay,CSA's labor,parts and supply charges for are being added to an existing Fleet Coverage Plan under a previous agreement between you and CSA,(i) any of the non-covered service described in Section 3 above. the fleet shall include the listed items under the previous agreement,and all other agreements for which the 6.EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY.CSA SHALL NOT BE LIABLE add to existing fleet option was selected,and(ii)the maintenance term for all Listed Items under this FOR INJURY OR DAMAGE EXCEPT TO THE EXTENT CAUSED BY CSA'S NEGLIGENCE OR Agreement shall be the same as the maintenance term for all listed items under all such previous WILLFUL MISCONDUCT. CSA SHALL NOT BE LIABLE FOR EXPENDITURES FOR SUBSTITUTE agreements.(c)If specified on the face page that the Listed Items are being added to an existing Aggregate EQUIPMENT OR SERVICES,LOSS OF REVENUE OR PROFIT,LOSS,CORRUPTION OR RELEASE Coverage Plan under a previous agreement between you and CSA,the Covered Images shall apply to all OF DATA, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, STORAGE CHARGES OR of the Equipment on the schedule,unless otherwise indicated,plus the listed items under the previous INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN agreement(s), and all other agreements for which the add to existing Aggregate Coverage Plan was CONNECTION WITH THIS AGREEMENT REGARDLESS OF THE LEGAL THEORY ON WHICH THE selected,on an aggregated basis,for so long as the maintenance term for all such listed items continues. CLAIM IS BASED AND EVEN IF CSA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH (d)Unless otherwise indicated,you authorize CSA to use networked features of the Equipment including DAMAGES. imageWARE to receive software updates,activate features/new licenses and transmit use and service data Other than the limited warranty for the Canon-brand Equipment in Section 5 above,CSA EXPRESSLY accumulated by the Equipment over your network by means of an HTTPS protocol and to store,analyze DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING IMPLIED WARRANTIES OF and use such data for purposes related to servicing the Equipment, providing reports and product MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE RELATING TO THE USE OR improvement.(e)You agree to provide meter readings to CSA,if applicable,in accordance with the meter PERFORMANCE OF THE LISTED ITEMS OR ANY METER READ COLLECTION METHOD PROVIDED read option selected and CSA's normal procedures. If you selected the myCSA website, you, your BY CSA OR THE MAINTENANCE OR ANY OTHER SERVICES HEREUNDER. employees or agents shall complete CSA's registration process governing access to and use of such 7.DEFAULT.You shall be in default of this Agreement if you fail to perform any of your obligations website,and you agree to be bound by,and comply with its Terms of Use.CSA may change your meter under this Agreement, including making payments when due.CSA may withhold service under this read options from time to time upon 60 days notice.If CSA does not receive timely meter readings from Agreement in whole or in part until any delinquent payment is received by CSA.CSA may terminate you,you agree to pay invoices that reflect CSA's estimates of meter readings.CSA reserves the right to Maintenance in whole or in part upon your nonpayment or other default with thirty(30)days notice to verify the accuracy of any meter readings from time to time,and to invoice you for any shortfall in the you,unless such default is cured by you within the thirty(30)day period. If an overdue payment is invoice for the next periodic billing cycle. disputed in good faith,you shall nonetheless pay all undisputed amounts when due and promptly make 2.Maintenance.YOU SHALL RECEIVE THE MAINTENANCE DESCRIBED IN THIS SECTION 2 ONLY a good faith effort to resolve such dispute with CSA within no later than thirty(30)days after the due IF YOU HAVE SELECTED THE SAME ON THE FACE PAGE.CSA shall provide all routine preventive date of the disputed charges.In the event of your default,CSA may,without limiting its other rights and maintenance and emergency service necessary to keep the Equipment in good working order in remedies available under applicable law and this Agreement,require you to pay all charges then due accordance with this Agreement and CSA's normal practice.Such service shall be performed during CSA's but unpaid,including any applicable late charges,plus an early termination fee equal to three(3)times local regular business hours(8:30 A.M.to 5:00 P.M.Monday through Friday,except holidays).(a)You shall the average monthly billing to date and any excess toner charges.You agree that such charges are give CSA reasonable and safe access to the Equipment to perform on-site service.CSA may terminate reasonable liquidated damages for loss of bargain and not a penalty. maintenance for any Equipment you relocate to a site outside CSA's service territory.If,in CSA's opinion, 8.SECURITY;LATE PAYMENT.As security for the payment of all amounts due for the acquisition of any Equipment cannot be maintained in good working order through CSA's routine maintenance services, the Listed Items,you hereby grant to CSA a security interest in the Listed Items.To the extent permitted CSA may,at its option,(i)substitute comparable Equipment or(ii)cancel any balance of the term of this by applicable law,you hereby authorize CSA to file with the appropriate governmental authorities any Agreement as to such Equipment and refund the unearned portion of any prepaid charges hereunder.Parts and all financing statements necessary to evidence or perfect CSA's security interest in the Listed or Equipment replaced or removed by CSA in connection with maintenance services will become the Items.Without limiting any of CSA's right and remedies under applicable law,if payments are late,you property of CSA and you disclaim any interest therein.(b)Installation/Implementation of Listed Software shall pay the actual and reasonable costs and expenses of collection incurred by CSA,including the may be at an additional charge except to the extent included as a Listed Item,and may be conditioned on maximum attorney's fees permitted by law and CSA may charge you and you agree to pay,a late your agreement to a separate statement of work or other document covering the scope and schedule of charge equal to the higher of five percent(5%)of the amount due or$10 as reasonable collection fees, installation/implementation,configuration options,responsibilities of each party,and other matters,which not to exceed the maximum amount permitted by law. shall solely govern as to the matters covered therein.Additional charges may apply for work beyond the 9.CHOICE OF LAW AND FORUM.THIS AGREEMENT AND ALL CLAIMS,DISPUTES AND CAUSES initial scope described in such separate document.(c)Support for Listed Software is provided directly by OF ACTION RELATING THERETO,WHETHER SOUNDING IN CONTRACT,TORT OR STATUTE, the respective developers thereof and as set forth in each developer's applicable separate support contract, SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE and is not provided by CSA under this Agreement except as expressly provided herein. Support for Listed OF NEW YORK.YOU CONSENT TO THE EXCLUSIVE JURISDICTION AND VENUE OF ANY STATE Software may require separate purchase by you of a support contract, unless included under this OR FEDERAL COURT LOCATED WITHIN THE CITY OF NEW YORK UPON SERVICE OF Agreement as a Listed Item. The terms of support contracts for Listed Software are available from the PROCESS MADE IN ACCORDANCE WITH THE APPLICABLE STATUTES AND RULES OF THE developers,or will be provided to you by CSA upon request.Notwithstanding any provision in the support STATE OF NEW YORK OR THE UNITED STATES. ANY AND ALL SUITS YOU COMMENCE contract to the contrary,it shall automatically renew on an annual basis,subject to a price increase after the AGAINST CSA,WHETHER OR NOT ARISING UNDER THIS AGREEMENT,SHALL BE BROUGHT initial term. (d)CSA shall make available to you from time to time upgrades and bug fixes for the software ONLY IN THE STATE OR FEDERAL COURTS LOCATED WITHIN THE CITY OF NEW YORK.YOU licensed as part of the Equipment and for Listed Software,but:(i)only if such upgrades and bug fixes are HEREBY WAIVE OBJECTIONS AS TO VENUE AND CONVENIENCE OF FORUM.ANY SUIT OTHER provided to CSA by the developers of such Listed Software,(ii)availability of upgrades and bug fixes may THAN ONE SEEKING PAYMENT OF AMOUNTS DUE HEREUNDER,SHALL BE COMMENCED,IF be at additional charge,and(iii)installation of such upgrades and bug fixes by CSA if requested by you AT ALL, WITHIN ONE (1)YEAR OF THE DATE THAT THE CLAIM ACCRUES. THE PARTIES shall be at additional charge.You are not required to use CSA for installation of either Listed Software or for IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUIT BETWEEN THEM. any upgrades and bug fixes,but if installation is done by anyone other than CSA,CSA shall have no 10.GENERAL.This Agreement shall be binding on you upon your signature and on CSA upon the delivery responsibility for any performance or other issues that may result from such installation. (e)CSA shall also of any of the Equipment by CSA.This Agreement constitutes the entire agreement between the parties with use reasonable efforts to provide Level 1 support for the Listed Software(except that for certain Listed respect to the purchase of the Listed Items and Maintenance,superseding all previous proposals and Software shall be provided only if and so long as a separate software support contract for such Listed agreements,oral or written.All provisions of this Agreement including Section 4,which by their nature Software from the developer thereof is in effect.Level 1 support consists of(i)providing help-line telephone can be construed to survive the expiration or termination of this Agreement shall so survive. If so assistance in operating the Embedded Software and identifying service problems and attempting to indicated on a Schedule,you(or your leasing company)may submit a purchase order for procurement troubleshoot any such problems in the Embedded Software; (ii)escalating operating problems to the of Listed Items,and you may submit a purchase order for procurement of Maintenance hereunder,but available developer of the Embedded Software as needed to rectify such problems,including facilitating any terms and conditions set forth in any purchase order(including a leasing company purchase order) contact between you and the developer of the Embedded Software as necessary;and(iii)maintaining a log which conflict with,vary from,modify or supplement the provisions of this Agreement shall be deemed of such problems to assist in tracking the same. null and void and of no force or effect,notwithstanding any statement to the contrary contained in any 3.Non-Covered Service.The following services,and any other work beyond the scope of this Agreement such purchase order.No representation or statement not contained on the original of this Agreement shall are not included within Maintenance and shall be invoiced in accordance with CSA's then current labor, be binding upon CSA as a warranty or otherwise,nor shall this Agreement be modified or amended except parts and supply charges:(a)replacement of any consumable supply item not provided as part of toner by a writing signed by both you and a designated representative of CSA.If a court finds any provision of this inclusive service identified on the face page, including, without limitation, paper, toner, ink, waste Agreement(or part thereof)to be unenforceable,the remaining provisions of this Agreement shall remain in containers,fuser oil,staples,other media,print heads and puncher dies;(b)repairs necessitated by factors full force and effect.This Agreement shall not be assignable by you without CSA's prior written consent, other than normal use including,without limitation,any willful act,negligence,abuse or misuse of the and any attempted assignment without such consent,which shall not be unreasonably withheld,shall be Equipment; the use of parts, supplies or software which are not supplied by CSA and which cause void.You expressly disclaim having relied upon any representation or statement concerning the capability, abnormally frequent service calls or service problems;service performed by personnel other than CSA condition,operation,performance or specifications of the Listed Items,except to the extent set forth on the personnel; accident; use of the Listed Items with non-compatible hardware or software components; original of this Agreement.You agree that CSA may accept an electronic image of this Agreement as an electrical power malfunction or heating, cooling or humidity ambient conditions; (c)de-installation, re- original,and that electronic copies of your signature will be treated as an original for all purposes. This transaction shall be governed in all respects by the Ts&Cs of contract#R-P,0251-18 SLS-1 08NF October 2018 CSA dated10-1-2018behwen CSA end DuPage County and arryTs&Osvhchoonflict with or Page vary from the contract term shall be deemed null and void. Ca'"on Purchase and Maintenance Agreement - NIPA Schedule A CANONsOLUTIONSAMERiCA #PMAF Page of Canon Solutions America,Inc.("CSA") One Canon Park,Melville,NY 11747 a 613-2228 Customer Name: Key to Meter Read Method: imageWARE Remote unless noted below(or)W=myCSA website Ship To Informatio Delivery Address: Connectivity Contact: City: County: I/T Phone#: E-Mail: State: zip: Phone#: Elevator: Yes ❑No Loading Dock: Yes No Delivery Contact: Fax#: Earliest Delivery Date: #of Steps: Hours of Operation: E-Mail: Special Instructions: Equipment Maintenance Information Corn owing information,if Maintenance is selected 77757ace page gi-di e is automatic y Item Code Product Description Serial# selected herein unless you choose the option to exclude Maintenance by checking box(es)below. ❑ Equipment excluded ❑ Corporate ❑ Equipment under separate from Maintenance Advantage MPS agreement Covered Imaged Included Base Charge B&W Color Long sheet Alternate Meter Start Meter Excess per Image Charge Read Method B&W Color B&W Color Long sheet ❑ Auto Toner Fulfillment**(Requires imageWare Remote) ❑ Equipment excluded ❑ Corporate ❑ Equipment under separate from Maintenance Advantage MPS agreement Base Charge Covered Imaged Included B&W Color Long sheet Alternate Meter Start Meter Excess per Image Charge Read Method B&W Color B&W Color Long sheet ❑ Auto Toner Fulfillment**(Requires imageWare Remote) This transaction shall be governed in all respects by the Ts&Cs of contract#FI-R-0251-18 dated 10-1-2018 between CSA and DuPage County and any Ts&Cs which conflict with or vary from the contract terms shall be deemed null and void. Maintenance Base Charge SLS-108NF October 2018 Schedule Page Total caman MANAGED PRINT SERVICES AGREEMENT CANON SOLUTIONS AMERICA Canon Solutions America,Inc.("CSA") One Canon Park,Melville, NY 11747 (800)613-2228 MPS Consultant Salesperson Order Date: 7Bi7llingAddress: Initial terms ❑36 months ❑48 months ❑60 months Months Requested Start Date: / / (no sooner than 10 days after e,Zip Agreement order date and completion of Schedule A,Schedule A-MICR or B an submission of a printed configuration page for each printer) Phone# Fax#: Do you require a P.O.for payment?Yes_ No Contact: Is there a statement of Work("SOW")covering additional services? Yes No_ Email: Note:Charges for additional services are billed separately. The Printers covered under this Agreement are listed on Schedule A,Schedule A-MICR,and/or Schedule B. Coverage Plan J E Consumables ❑ Per Unit ❑ Fleet I ❑ Inclusive ❑Exclusive The Printers covered under this Agreement are listed on Schedule A and/or Schedule B.The initial price is as follows: Estimated Quarterly Print Volume Quarterly Base Per Image Charge(Fleet) B&W Color Charge B&W Color Toner Type $ $o. $O. ❑OEM ❑3rd Party Canon Solutions America utilizes only genuine OEM toner for Canon and HP devices. 3rd party(compatible)toner cartridges are available for non-Canon and non-HP devices as requested. TERMS AND CONDITIONS 1.TERM.The Managed Print Services("MPS")shall begin on the Start Date and continue for the initial term specified above.The initial term shall renew for successive 36 month renewal terms unless either party gives written notice of non-renewal at least 30 days prior to the expiration of the then current term. 2.CHARGES.Base charges shall be billed in advance and per image charges shall be billed in arrears on a quarterly basis.Invoices shall be due and payable within thirty days of the invoice date.Applicable taxes shall be added to the charges.If payments are late,CSA may charge you and you agree to pay,a late charge equal to the higher of five percent(5%)of the amount due or ten dollars($10)for each billing period or portion of a billing period such payment is delayed as reasonable collection fees,not to exceed the maximum amount permitted by law.CSA reserves the right to increase the prices above at any time during the Term to reflect increased costs upon thirty(30)days written notice to you.The charges are subject to an annual increase on each anniversary of the start date. If you have selected the Fleet Coverage Plan,the Base Charge,Covered Images and Per Image Charges noted above shall apply to all of the Equipment on the Schedule. If you have selected the Per Unit Coverage Plan,the Base Charge,Covered Images and the Per Image Charges for each unit shall be reflected on the Schedule. 3.PRIOR ASSESSMENT.Under a prior agreement,CSA has performed a network and system discovery analysis of your IT environment in which services are to be rendered under this Agreement.Under the prior agreement,CSA has used certain discovery tools to identify the components and conditions of your IT environment. 4.COVERED PRINTERS.This agreement is intended to provide services for your entire fleet of printers however certain models of printers may not be eligible for services under this contract due to age,geographic location or other reasons determined by CSA.At CSA's discretion,the ineligible printers may be placed under a"Standard Plan"and identified on the associated schedule("Schedule B")and shall only receive toner cartridges and monitoring services.The"Premier"scope of services as defined in Paragraph 7 covers only the printers identified on the associated schedule("Schedule A"or"Schedule A-MICR").The parties may agree to add or remove printers from time to time during the Term by mutual execution of a CSA MDS Change Order.Customer shall provide CSA a standard device configuration sheet showing the start meter reading of the added printer(s)as of the start date of this contract.Otherwise,CSA may compute a start reading for the printer(s)utilizing the current meter reading and subtracting an estimated monthly volume per printer,as determined by CSA.In the event Customer acquires additional devices subsequent to the start date of this Agreement,the start meter shall be zero. If the quantity of printers changes during the Tenn from the original quantity listed on Schedule A,Schedule A-MICR or Schedule B,CSA reserves the right to adjust the pricing accordingly. 5.YOUR RESPONSIBILITIES.As a condition precedent to CSA's duties: (a) The Printers shall be in good working condition on the Start Date(as determined solely by CSA in its reasonable discretion). (b) You shall provide CSA with an accurate location and printed configuration page for each printer placed under this Agreement.You shall notify CSA if you relocate any printers from the address indicated on Schedule A,A-MICR,B or any related Change Order. (c) You shall use only CSA-approved parts and supplies for the Printers. (d) You shall have proper electrical and network connections and install and use CSA approved surge protector(s)where appropriate. (a) You shall provide a Key Operator responsible for designated duties in the operators manual and insure that the proper supplies are being installed and/or used correctly with the printers. (f) You are solely responsible for security of your electronic and other data. (g) You must install and keep the DCA installed on your network for networked devices and locally for non-networked devices throughout the Term of this Agreement.If the DCA does not communicate with CSA,you agree to provide manual meter readings upon request. (h) You agree that CSA may use estimated meter readings if it does not receive timely meter reading on any Printers covered by this Agreement. (i) You shall utilize the CSA ordering procedures for adding or deleting printers and ordering Toner Cartridges.You acknowledge that CSA will not deliver services or toner for printers not listed on Schedule A, Schedule A-MICR,Schedule B or any related Change Order until you complete the proper ordering procedure to add the printer to the Agreement. Q) You shall provide timely meter readings for any printer not connected to the DCA for any reason. SEE PAGE 2 FOR ADDITIONAL TERMS AND CONDITIONS Subject to the terms and conditions of this Agreement and any listed Statement of Work above,CSA agrees to provide(i)Managed Print Services for the Printers listed in Schedule A,Schedule A-MICR and if applicable,III)toner cartridges for the Printers listed in Schedule B of this Agreement or in any future Change Order related to this Agreement(the"Printers")at the charges stated herein or therein. BY YOUR SIGNATURE BELOW,YOU AGREE TO PURCHASE THE MANAGED PRINT SERVICES SPECIFIED ABOVE.YOU ACKNOWLEDGE RECEIPT OF A COPY OF THIS AGREEMENT.THE ADDITIONAL TERMS AND CONDITIONS ON PAGE 2 HEREOF AND IN ANY SCHEDULE(S)OR ADDENDUM(S)HERETO,ARE INCORPORATED AND MADE A PART OF THIS AGREEMENT. Customer's Authorized Signature Printed Name Title Date SER-024July 2018 CSA continued on Page 2 ADDITIONAL TERMS AND CONDITIONS These are the additional terms and conditions referred to on page 1 to which they are attached(such higher security requirements,you may purchase from CSA at current rates an available option for the page 1,and any addendum(s)hereto,collectively with these terms and conditions,the"Agreement"). Equipment,which may include(x)an HDD Data Encryption Kt option which disguises information 6.CSA RESPONSIBILITIES before it is written to the hard drive using encryption algorithms,(y)a HDD Data Erase Kit that can (a) CSA may tag each Printer initially listed on Schedule A,Schedule A-MICR or Schedule B with a perform up to a 3-pass overwrite of Data or(z)a replacement hard drive(in which case you should CSA Service tag indicating serial#and CSA contact information.(b)Printers listed on Schedule A,A- properly destroy the replaced hard drive).The terms of this Section 9 shall solely govem as to Data, MICR and B are provided replenishment of Original Equipment Manufacturer("OEM")or 3rd Party notwithstanding that any provisions of this Agreement or any separate confidentiality or data security manufactured toner cartridges,as indicated on Page 1,for exclusive use with the Printers specified on or other agreement now or hereafter entered into between you and CSA could be construed to apply Schedule A,A-MICR and B.The pricing in this agreement is based upon 51/6 toner coverage for black to Data. &white and 20%for color letter size pages.You agree that CSA may invoice you for excess usage in 10. EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY.CSA EXPRESSLY the event your actual toner usage exceeds these assumptions by more than 10%.Excess toner DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING IMPLIED WARRANTIES OF charges shall be computed using the expected print volume("EPV')minus the actual print volume MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE RELATING TO THE USE OR reported.The EPV=actual number of cartridges shipped x the toner yield per cartridge x 90%.You PERFORMANCE OF THE PRINTERS AND SOFTWARE(OR ANY METER READ COLLECTION shall bear all risk of loss,theft or damage to unused toner cartridges provided to you under this METHOD PROVIDED BY CSA).YOU EXPRESSLY ACKNOWLEDGE THAT THE FURNISHING OF Agreement,which shall remain CSA's property and shall be returned promptly upon termination of this MAINTENANCE SERVICE UNDER THIS AGREEMENT DOES NOT ASSURE UNINTERRUPTED Agreement.(c)CSA will perform an initial walkthrough of Customer locations covered under this OPERATION AND USE OF THE PRINTERS,SOFTWARE(OR METER COLLECTION METHODS). Agreement.Customer shall identify each networked and non-networked device to be covered under CSA SHALL NOT BE LIABLE FOR INJURY OR DAMAGE EXCEPT TO THE EXTENT CAUSED BY this agreement.CSA will deliver,install,configure and test its network Data Collection Agent("DCA") CSA'S NEGLIGENCE OR WILLFUL MISCONDUCT.CSA SHALL NOT BE LIABLE FOR with your IT staff assistance.CSA will provide all technical support,updates and maintenance for the EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES,LOSS OF REVENUE OR DCA.(d)You acknowledge that CSA's ability to deliver the services is dependent upon your full and PROFIT,LOSS,CORRUPTION OR RELEASE OF DATA,FAILURE TO REALIZE SAVINGS OR timely cooperation with CSA,as well as the accuracy and completeness of the information provided OTHER BENEFITS,STORAGE CHARGES OR INCIDENTAL,SPECIAL,PUNITIVE OR by you to CSA.If,during the initial three(3)months of the Term,the assumptions used to develop the CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT pricing and any related Statement of Work is found to be incorrect or misstated,the parties agree to REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CSA meet and in good faith negotiate equitable changes in the scope of work and associated charges. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to follow the detailed operational procedures which are explained in the MDS Customer 11. DEFAULT.You shall be in default of this Agreement if you fail to perform any of your obligations Expectation Document which you hereby acknowledge receipt of at the time of executing this under this Agreement,including making prompt undisputed payments when due.CSA may terminate agreement. this Agreement upon your default with thirty(30)days notice to you.If an overdue payment is disputed 7.SERVICES.YOU SHALL RECEIVE THE SERVICES DESCRIBED IN THIS PARAGRAPH 7 in good faith within thirty(30)days after the due date thereof,you shall pay all undisputed amounts ONLY FOR THE EQUIPMENT LISTED ON A SCHEDULE A,SCHEDULE A-MICR,CHANGE and promptly make a good faith effort to resolve such dispute with CSA.In the event of your default, ORDER FORM A,OR CHANGE ORDER FORM A-MICR.SUCH SERVICES ARE SUBJECT TO CSA may,without limiting its other rights and remedies available under applicable law and this THE EXCLUSIONS HERINAFTER DESCRIBED. Agreement,require you to pay all charges then due but unpaid,including any applicable late charges, 7.1 COVERED SERVICES. plus the remaining base charges for the balance of the term(not to exceed a period of 6 months).You (a) CSA shall provide all routine preventive maintenance,maintenance kits and emergency service agree that such charges are reasonable liquidated damages for loss of bargain and not a penalty. necessary to keep the Printers in good working order in accordance with this Agreement and CSA's 12.TERMINATION.Either party may terminate this Agreement,with or without cause,by providing normal practice.Such service shall be performed during CSA's local regular business hours(8:30 thirty(30)days written notice to the other party.CSA may also terminate this Agreement upon five(5) A.M.to 5:00 P.M.Monday through Friday,except holidays). days written notice in the event of your failure to pay compensation due hereunder.Should you (b) You shall afford CSA full,free and safe access to the Printers to perform on-site service.CSA terminate this Agreement prior to the expiration of the Term other than for a material,uncured breach may terminate its maintenance obligations as to any Printers if you relocate it to a site outside CSA's by CSA,you shall immediately pay to CSA an early termination fee equal to the average monthly authorized service territory.If,in CSA's opinion,any Printers cannot be maintained in good working billing to date and any excess toner charges per Secfion 6(b).Early termination charges are due in full order through CSA's routine maintenance services,CSA shall,at its option,either(i)substitute immediately with the written termination notice,and are intended as a reasonable estimate of the comparable Printers at your expense or(ii)cancel the balance of any remaining term of this anticipated damages to CSA arising from set-up,personnel training and similar costs.Your Agreement as to such Printers and refund the unearned portion of any prepaid charges hereunder. termination will not be effective until the early termination fee and any excess toner charges are paid Parts replaced or removed by CSA in connection with maintenance services hereunder shall become in full.Any rights or remedies of either party existing prior to or as of the date of termination,such as the property of CSA and you disclaim any interest therein. for compensation,shall survive any termination or expiration of this Agreement.You shall promptly 7.2 NON-COVERED SERVICE.You acknowledge that CSA shall not have obligations related to i) return,or permit CSA to remove,any Printers,parts,software or supplies owned,controlled or overhauls and/or reconditioning of printers;ii)printer user errors;(III)the alteration,modification or licensed by CSA. customization of any software controlling,used by,installed on or embedded in the Printers;(iv)the 13. CHOICE OF LAW AND FORUM.THIS AGREEMENT SHALL BE GOVERNED BY AND service or repair of devices,accessories,power,data or communication lines or other instruments CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK.THE which are external to or otherwise not a component part of the Printers;(v)data erasure or hard drive PARTIES CONSENT TO THE EXCLUSIVE JURISDICTION AND VENUE OF ANY STATE OR removal or(vi)supplying external communications or data transfer lines,paper or other throughput, FEDERAL COURT LOCATED WITHIN THE CITY OF NEW YORK UPON SERVICE OF staples,cassettes,exit trays or other like items or supplies(otherthan toner cartridges as defined in PROCESS MADE IN ACCORDANCE WITH THE APPLICABLE STATUTES AND RULES OF section 3)used or consumed in the normal operations of the Printers("Excluded Items").The THE STATE OF NEW YORK OR THE UNITED STATES.ANY AND ALL SUITS COMMENCED following services,and any other work beyond the scope of this Agreement,shall be invoiced in BY CLIENT AGAINST CSA,WHETHER OR NOT ARISING UNDER THIS AGREEMENT AND accordance with CSA's then current labor,parts and supply charges:(a)replacement of any REGARDLESS OF THE LEGAL THEORY UPON WHICH SUCH SUITS ARE BASED,SHALL BE consumable supply item other than toner,(b)repairs necessitated by factors other than normal use BROUGHT ONLY IN THE STATE OR FEDERAL COURTS LOCATED WITHIN THE CITY OF including,without limitation,any willful act,negligence,abuse or misuse of the Printers;the use of NEW YORK.ANY SUIT BETWEEN THE PARTIES HERETO,OTHER THAN ONE SEEKING parts,supplies or software which are not supplied by CSA and which cause abnormally frequent PAYMENT OF AMOUNTS DUE HEREUNDER,SHALL BE COMMENCED,IF AT ALL,WITHIN service calls or service problems;service performed by personnel other than CSA personnel; ONE(1)YEAR OF THE DATE THAT THE CLAIM ACCRUES.THE PARTIES IRREVOCABLY transportation of the Printers;accident;use of the Printers with non-compatible hardware or software WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUIT BETWEEN THEM. components;electrical power malfunction or heating,cooling or humidity ambient conditions;(c)re- 14. MISCELLANEOUS.This Agreement shall be binding upon you when you sign this Agreement, installation or relocation of Printers;(d)repairs to or realignment of Printers,and related training, and shall be binding upon CSA upon commencement of the covered services.CSA is and shall at all necessitated by changes you made to your system configuration d r network environment;( repairs times be an independent contractor and shall not be deemed an employee or agent of you.Nothing in or service required as a result inadequate operation of the Printers work CSA technician is this Agreement shall be deemed to create a partnership orjoint venture between the parties.This dispatched to rectify a problem described in the operator manual);(f)woork which you request to be Agreement and the attached exhibits contain the complete agreement between the parties and shall, performed outside of regular business hours. as of the Effective Date hereof,supersede all other agreements,if any,between the parties relating to 8. LIMITED WARRANNTY.TY.CSA's services shall be performed in a good and workmanlike manner the services provided hereunder.The parties stipulate that neither of them has made any consistent with generally prevailing industry practices,and all parts and materials provided by CSA representation with respect to the subject matter of this Agreement or the execution and delivery shall be free from defects in materials or workmanship,fora period of thirty days after the date of hereof except such representation as are specifically set forth herein.No modification,amendment, installation.This limited warranty excludes normal wear and tear on parts or components thereof and supplement to or waiver of this Agreement shall be binding upon the parties hereto unless made in Printer problems arising from or related to Excluded Items,misuse,abuse,neglect,accident or writing and duly signed by both parties.All provisions of this Agreement including Section 9,which by improper maintenance(other than services performed by CSA)and shall be null and void if you or any their nature can be construed to survive the expiration or termination of the Agreement shall so third party alters or modifies the Printers in any manner after CSA repairs or services the Printers. survive.Any purchase order utilized by you shall be for your administrative convenience only,and any 9. DATA.You acknowledge that the hard drive(s)on the Equipment,including attached devices,may terms therein which conflict with,vary from or supplement the provisions of this Agreement shall be retain images,content or other data that you may store for purposes of normal operation of the deemed null and void.A failure of either party to exercise any right provided for herein shall not be Equipment deemed a waiver of any right under this Agreement.This Agreement shall inure to the benefit of and ("Data").You acknowledge that CSA is not storing Data on behalf of you and that exposure or access be binding upon the successors and permitted assigns of the respective parties.This Agreement shall to the Data by CSA,if any,is purely incidental to the services performed by CSA.Neither CSA nor any not be assignable by you without CSA's prior written consent,and any attempted assignment without of their affiliates has an obligation to erase or overwrite Data upon your return of the Equipment to such consent shall be void If a court finds any provision of this Agreement(or part thereof)to be CSA or any leasing company.You are solely responsible for:(i)your compliance with applicable law unenforceable,the remaining provisions of this Agreement shall remain in full force and effect. and legal requirements pertaining to data privacy,storage,security,retention and protection;and(ii) Headings are for convenience only and shall not be considered in the interpretation of this Agreement all decisions related to erasing or overwriting Data.Without limiting the foregoing,you should,(a) You agree that CSA may accept an electronic image of this Agreement as an original,and that enable Hard Disk Drive(HDD)data erase functionality that may be available on certain Equipment electronic copies of your signature will be treated as an original for all purposes. and/or(b)prior to return or other disposition of the Equipment,utilize the HDD(or comparable) formatting function if found on the Equipment to perform an overwrite of the Data or,if you have SER-024 July 2018 CSA Page 2 Customer Initials Date a Canon Managed Document Services Customer Expectations Document 1. Introduction This Customer Expectation Document is designed to provide details related to the Canon Solutions America Managed Print Services('MPS") Program and to answer commonly asked questions. The terms and conditions of the MPS program can be found in the CSA Managed Print Services Agreement. 2. Program Objectives The MPS program is designed to help organizations achieve business efficiencies and cost savings through better management and administration of print environments. Our unique consulting process contemplates collaboration with our customers to identify areas for print optimization, increased productivity and cost savings. Critical to this process is the availability of print volume data from all sources within the print enterprise. The success of the program is dependent on uninterrupted communication with the printers or alternative sources of data capture in order for CSA to perform the services and provide accurate and timely billing under the agreement. 3. Initial Contract Set-up a. Start Date The contract becomes effective approximately 10 days after the Customer executes the MPS Agreement accompanied by a complete listing of the covered printers on Schedule A and Schedule B, if applicable. This allows CSA ample time to prepare its systems to accept customer calls and begin to provide services. b. Initial Printer Listing Schedule A and B contain all relevant information on each printer initially covered under the MPS Agreement. Printers listed in Schedule B will only be eligible for toner fulfillment and monitoring services.The Customer is responsible for discovering and identifying the required information for all printers to be covered under this agreement. Although CSA software tools may help discover devices based on detection of activity, idle units and units with no network connection may not be detected during this discovery process. In the event a customer identifies additional equipment which was mistakenly excluded from the original schedules, additional printers can be added using the Change Order form along with a printed configuration page for each printer added and made retroactive to the start date. Customers who call for services or toner for units not yet added to the contract may be told their printer is not covered since it will not appear in the CSA system. c. "Fit for Service"Requirements Prior to the start of the contract the following must be confirmed: i. Each device must have a minimum of 25%toner remaining in the cartridge ii. Each device must have a minimum of 25% life remaining for other consumable maintenance items (fuser kit, maintenance kit, drums) iii. Any device displaying a service or supplies alert(error codes, low consumables, etc.)must have the condition corrected iv. Any device with an image quality issue must have the condition corrected d. Tagging Each printer initially covered under the agreement maybe tagged with a CSA Service tag by a CSA representative. The tag includes the serial#of the printer, the phone#for service and supplies and other relevant information. The tag should not be removed from the printer during the term of the agreement. CSA may mail tags to the customer for placement on the printers for machine additions or remote locations during the term of the contract. e. Installation of DCA Software CSA will work with the Customer's IT staff to perform the initial installation of the Data Collection Agent("DCA") software for networked devices. Additionally, CSA may assist the Customer's IT staff to push the local client version of the DCA software for use with any non-networked printers. It is the Customer's responsibility to keep the DCA installed during the term including any reinstallation that may be required as a result of change in the Customer's infrastructure or environment. ARTICLE I. 4. Ordering Procedures a. Toner Printer toner cartridges may be ordered from CSA by either calling our Customer Service order desk at 1-800-355- 1385 or by placing an on-line order in the myCSA site. Customers who wish to use the myCSA site must first register at www.csa.canon.com and select the myCSA icon on the home page. Customers will be asked to provide the related serial#or asset tag#located on the asset tag placed on the printer. The maximum toner order is limited to 1 cartridge per serial#. CSA Reserves the right to limit toner shipments based upon print volume/utilization. b. Service Calls Requests for repair may be placed by either calling our Dispatch Center at 1-800-466-1750 or by placing a service request on-line at www.solutions.canon.com. c. Add/Remove Additions or deletions of printers covered under the MPS Agreement are made by executing and submitting an MPS Change Order form indicating the pertinent information on the specific units being added or removed from the agreement. Additionally, Customers must provide a printed configuration page from each added or removed unit which provides CSA necessary meter,quality and other information necessary to make the change effective. Please note that changes to the printer fleet configuration may impact the price per copy reflected in the contract on a prospective basis. CSA Managed Print Services Customer Expectation Document page 4 July 2018 5. Customer Service For any questions or contract changes, please reference the following contact information: Email: MDSUPPORTC@csa.canon.com Phone: 1-888-414-2720 6. Relocations If Customers relocate any printers under the agreement, they must promptly notify CSA in order to change the location information in the CSA database. Customers are responsible for de-installing and reinstalling all relocated printers including installation of the DCA in order to keep the printers communicating with CSA. Please note that printers relocated outside of CSA's Servicing geography(e.g.Alaska, remote islands, etc.)may not be eligible to be covered under this agreement. 7. Meter Collection The MPS program is designed to automatically collect periodic meter readings from the printers covered under this agreement using the DCA software program. The DCA program is initially installed on the Customer network for connectivity to networked printing devices. A local DCA program must be installed on individual networked computers in order to communicate with non-networked printers. It is extremely important to keep the DCA software connected in order for CSA to capture information in order to provide the services under the MPS Agreement. Customers are responsible to maintain this critical connection which may require reinstallation of the local DCA software when upgrading, replacing or repairing related computers. 8. Estimation If CSA does not receive timely meter readings from the DCA software or alternatively from the Customer through other means of communication, CSA will estimate the usage on the related devices utilizing past customer history or, if no historical data is available, utilizing CSA estimates based on CSA standard usage rates by model. 9. Toner Usage Reconciliation The MPS program includes replenishment of toner cartridges based upon toner page coverage of 5%for black toner and 20%for color toner. Customers who print images with more toner average coverage should expect to pay additional charges. Toner usage reconciliation is done separately for black toner,color toner, and MICR toner. Please see the reconciliation example below: Toner Manufacturer Yield per Cartridge 3,000 #of Cartridges shipped to Customer* x 10 Manufacturer Expected Print Volume 30,000 Extra 10%provided by CSA - 3,000 CSA Expected Print Volume 27,000 Actual Print Volume -25,500 Volume Reconciliation 1,500 Price per Page x .0200 Toner Usage Reconciliation Charge $30.00 *Note: Certain cartridges for the same models may contain different manufacturer yields. 10. Quarterly Review Process Customers are entitled to a quarterly review discussion to review expectations,charges, print volume data and recommendations for further optimization of the print environment. 11. Renewal and end of term process Customers may request to renew the contract prior to the scheduled expiration by providing a written request to CSA stating the requested renewal term. CSA shall promptly provide a renewal quote for the requested renewal period. Upon mutual agreement, a new agreement shall be executed for the renewal term. If the Customer does not chose to renew,the Customer may return unused toner within 30 days of the end of term and CSA will adjust the#of cartridges shipped for the purpose of computing the final toner reconciliation described above. Customers must contact the CSA Customer Service center at 1-800-355-1385 to obtain return instructions and return authorization#prior to mailing the returned supplies back to CSA. In the event CSA is unable to obtain a final meter reading from the DCA or other reasonable means, CSA will estimate the final meter reading using customer volume history or utilizing the CSA standard usage rates by model. CSA Managed Print Services Customer Expectation Document page 5 July 2018 ARTICLE II 1. DCA Software&Technical Requirements CSA must utilize data collection software to provide services under this agreement. CSA is responsible to maintain the software, provide updates when necessary, and assist with the initial installation as necessary. The detailed technical information with respect to the Data Collection Agent(DCA)is as follows: The DCA collects usage data on Products from predefined Management Information Bases(MIBs), using Simple Network Management Protocol (SNMP). For greater security,the DCA initiates communication solely with the CSA Data Repository. Communication sessions are conducted via HTTPS (port 443),the universal standard in secure transactions. The DCA sends and receives data in a single hourly session. CSA does not provide root access or local edit access to the DCA and CSA does not permit scripts to be run against the DCA. Customers must provide the following technical information in conjunction with the implementation of the CSA Managed Print Services program. This information is required specifically for the expressed purposes of configuration and implementation the DCA. INFORMATION DCA Server(must be able to access all subnets with devices under contract) Hostname IP Address Default Gateway Fully Qualified Domain Name DNS Server(primary and secondary) Subnet Mask Network Subnet Range(s) Proxy(if applicable) Proxy Name Port Number Username/Password (if required) SNMP Public(READ) Any non-public SNMP community strings CONFIGURATION In addition to the information above to function properly, the DCA requires the following network configuration Port 80 TCP (outbound access) Port 443 TCP(outbound access)SNMP Port 161 UDP(access to all subnets with devices on contract) Port 80 TCP (outbound access) Port 443 TCP(outbound access) SNMP(access to all subnets with devices on contract) Port 161 UDP(access to all subnets with devices on contract) HARDWARE Hardware: Non-dedicated server powered on 24 hours a day, 7 days a week Network Card: 100mbit or higher RAM 512 MB or higher Internet connected browser SOFTWARE Computers where the DCA will be installed must meet the following software requirements Windows XP, 7, Server 2003, Server 2008, Vista.NET version 2.0 SP2 or higher Virtualization software support: The following virtualization software will support the installation: Microsoft Virtual Server 2005 VMware GSX DATA TRANSMISSION The DCA transmits small amounts of data to the central server. This data includes only statistical and alert condition information. NO IMAGE DATA IS TRANSMITTED. The following data estimates are provided to assist in the assessment of network impact. DCA scan, blank IP: 5.2KB DCA scan, 1 printer: 7.2KB DCA scan, 1 printer, 254 local IP addresses: 96KB DCA scan, network of 15 printers, 254 local IP addresses: 125KB CSA Managed Print Services Customer Expectation Document page 6 July 2018 Canon Solutions America, Inc. Agreements and Documents Canon Solutions America, Inc. Canon Solutions America, Inc. Agreements and Documents Large Format Solutions (LFS) Ancillary Form Agreements A Canon U.S.A. Company Customer Agreement Terms and Conditions Common Terms 1.0 DEFINITIONS. a. Agreement means this Customer Agreement and all schedules,amendments,and/or addenda attached hereto or made a part thereof. b. Client Software means that portion of the Software that resides in,and operates on,the desktop or portable computers in use by Customer or third parties and which provides access to the Server Software and computer system resources shared and used by the Software. c. Confidential Information means Firmware, Software, Documentation,technical service manuals,service bulletins,databases,customer lists, pricing,results,discounts and/or such other information as is marked as"confidential"by a party hereto. d. Consulting Services means consulting provided by CSA as relates to the Firmware and/or Software.Consulting Services may be provided by CSA at any time during the term of this Agreement. Consulting Services,if any and the price therefore are set forth on the applicable Customer Agreement Addendum or on a separate statement of work signed by CSA and Customer. e. Consumables means toner,developer,paper,photoconductor or ink,as the case may be,to be used in conjunction with or for the Equipment. f. CSA means Canon Solutions America,Inc. g. Customer means the business entity defined on the Cover Sheet. h. Documentation means documents and other materials provided to Customer to support use of Equipment and/or Software. i. Educational Services means training provided by CSA as relates to the Equipment,Firmware and/or Software. j. Excess Charge means charges in Excess of the Square Foot or SmartClick Allowance specifically set forth on the Cover Sheet. k. Effective Date means(i)the date the installation is completed;or(ii)for Software which is not installed during the installation of the Equipment, the date the Software is enabled or shipped;or(iii)in the case of conversions or trials,the date specified by CSA. I. Equipment means printing and/or scanning equipment, including accessories and ancillary equipment each and all of which is identified by model number on the Cover Sheet,excluding NOLI Products. m. Firmware means software embedded in Equipment in object code form, incidental to operation of the Equipment, licensed by the Equipment manufacturer to Customer or for which CSA has the right to sublicense to Customer. n. Implementation Services means services relating to the implementation of Firmware and/or Software and which are rendered at or about the time of Equipment installation and may include(but shall not be limited to) review of print applications,validation of hosts and network paths, validation of system configuration(s), and overview of printer/server operation. Implementation Services acquired hereunder, if any, and the costs thereof are set forth on the applicable Customer Agreement Addendum. o. Installation means the Equipment is ready for commercial operation in accordance with manufacturer's published specifications. p. Installation Site means the Customer's"Ship To"address specified on the Cover Sheet and to which Customer requests that CSA ship the Equipment or Software. Delivery will be made to the Installation Site. q. Maintenance means the repair and/or replacement of parts, subassemblies, and Firmware to keep the Equipment, and if applicable NOLI Products,in good working order per manufacturers or CSA's written specifications,as the case may be,provided that repairs can be performed in the field.Parts required for repair may be used or remanufactured in accordance with CSA's specifications.Maintenance may be provided by CSA or a third party subcontracted by CSA. r. NOLI Products means Non-CSA Listed Items, which may include hardware, software (and specifically Third Party Software), equipment, supplies,service,warranty,network equipment and other items not listed in CSA's price list and as designated on the Cover Sheet or Customer Agreement Addendum. NOLI Products are provided as a convenience to Customers and are not eligible for CSA warranty or maintenance and accordingly Customer waives any claim it might have against CSA for any loss,damages or expenses caused by NOLI Equipment. s. Parts means all parts certified by CSA as meeting manufacturers' and/or CSA specification, as the case may be, and which are required to provide Maintenance to Products.Such certification requirements shall be determined solely by CSA. t. Product means Equipment,Consumables,Maintenance,Professional Services,Educational Services and Parts provided hereunder,excluding NOLI Products u. Professional Services means collectively Implementation Services, Educational Services and Consulting Services each of which as such services relate to Software acquired hereunder. Professional Services, if any and the rates therefore,are specified in the applicable Customer Agreement Addendum. v. Server Software means that portion of the Software that resides in,and operates on,the computer systems of Customer which allow access by the Client Software to shared computer system resources,including data files and databases. w. Service Charges means charges invoiced by CSA for Maintenance Services and/or Software Support and or charges based on use. x. SmartClickTM means a CSA proprietary measurement derived from (1)the amount of toner used; plus (2)the area of media used, for each application printed on the Equipment. y. Software means all computer software programs provided by CSA, whether embedded in Equipment or provided via separate media or download;the Software includes, but is not limited to, Firmware, Software,Third Party Software and software that is set forth in the applicable Customer Agreement Addendum. z. Software Support means access to CSA support specialists for operator questions,installation support,explanation of Software features and functionality, network connectivity questions, and other software support issues. Software Support includes making available updates, fixes, minor enhancements and improvements to the current version of the Software and/or Firmware and correcting reproducible errors in Firmware or Software which errors are caused by defects in the software.Software Support does NOT include (i)administration of servers or database products;(ii)support of Firmware or Software installed on equipment using"beta"or operating systems not supported by CSA;(iii)resolution of network errors not directly related to Firmware or Software;or(iv)installation,setup or support of third party products not supported by CSA or software not acquired from CSA. Software Support does not include updates, upgrades and new releases or versions of third party products sold with or used in conjunction with Software. 2.0 This Agreement governs the provision of Products and NOLI Products identified on the Cover Sheet and/or Customer Agreement Addendum and shall be binding on Customer upon Customer's signature and on CSA upon the shipment of the Product or the performance of any Professional Services and/or Maintenance. Once this Agreement becomes effective and legally binding as set forth in this Section, it is non-cancelable. CSA has no responsibility for the decision or effect of the decision of Customer to acquire NOLI Products, even if CSA helps Customer identify, evaluate or select such NOLI Products. Customer and CSA shall sign a separate addendum ("Supplemental Agreement") in connection with the purchase of such NOLI Products. 3.0 EQUIPMENT. Equipment shipped hereunder, unless otherwise specifically set forth in the applicable Equipment Schedule may, in CSA's sole discretion, be New/Newly Manufactured, Factory Produced New Model, Like New, Remanufactured, Refurbished or Used. "New/Newly Manufactured" means Equipment that is newly assembled and which may contain a limited number of used components that have been thoroughly inspected and CSA LFS Customer Agreement Terms and Conditions Page 1 of 7 Form#USA9500 rev 12-08-2017 tested to assure product performance and reliability specifications. "Factory Produced New Model" means Equipment that has been disassembled, cleaned, refinished and inoperable components replaced with new or used components. Such Equipment is newly serialized Equipment with new features and/or functions. Customer is the first user of this Equipment,which is fully tested to assure product performance and reliability specifications. "Like New"means Equipment previously on trial,used as a demo unit,shown at a trade show or equipment with nominal foot/copy count.All Like New Equipment has been maintained by CSA, has not been pre-owned by any other party and has a nominal foot/copy count from a controlled pre- production environment. "Remanufactured" means Equipment that has been disassembled, cleaned, refinished, inoperable components replaced with new or used components and is fully tested to assure product performance and reliability specifications. "Refurbished"means Equipment that has been under CSA maintenance,has been tested to ensure full functionality and reliability to specifications. "Used"means Equipment that has been maintained under CSA's authorized technical standards.Used Equipment is offered without warranty. 4.0 DELIVERY; RISK OF LOSS; INSURANCE. Delivery dates provided for by CSA are estimates only and CSA shall not be liable for delays in delivery due to causes beyond CSA's reasonable control. Customer is responsible for freight, delivery and rigging charges unless otherwise agreed. Risk of loss shall pass to Customer upon delivery to Customer's loading dock. From the time of shipment until Customer's payment obligations have been satisfied, Customer agrees (a)to give CSA prompt written notice of any damage to or loss of the Equipment or any occurrence arising from the possession, use, or operation of the Equipment resulting in death, bodily injury or damage to property; and (b) to maintain, at its expense, comprehensive general liability and property insurance covering the Equipment in an amount at least equal to the Equipment purchase price. 5.0 TITLE;SECURITY INTEREST;TRADE-IN. Customer agrees to immediately notify CSA in writing of any change in Customer's name or address or jurisdiction of organization, or discontinuance of its place or places of business. Prior to payment being made in full, Customer shall not move the Equipment from the Installation Site without first obtaining prior written consent from CSA. Title to Equipment(except with respect to Software) shall pass to Customer upon payment in full. CSA shall retain a first priority security interest in the Equipment and all proceeds therefrom until all purchase payments due CSA have been made. As security for the payment of all amounts due to CSA, Customer hereby grants to CSA a purchase money security interest in the Equipment and all proceeds thereof(including insurance proceeds).To the extent permitted by applicable law,Customer hereby authorizes CSA to file with the appropriate governmental authorities any and all financing statements necessary to evidence or perfect CSA's security interest in the Equipment including attachments, replacements, substitutions, modifications and additions thereto. Customer represents and warrants that any trade-in equipment is free and clear of all liens and encumbrances of any kind and that marketable title shall vest in CSA upon CSA's receipt of the trade-in equipment. Customer shall be responsible for related freight charges and trade-in equipment shall be packed in accordance with the manufacturer's specifications. 6.0 INSTALLATION AND SITE PREPARATION.CSA shall install the Equipment at the Installation Site.In no event shall Installation be later than thirty (30)days after delivery of the Equipment,except if delay is due solely to CSA.Customer shall be ready to timely receive the Equipment and shall have the area at the Installation Site prepared and ready to receive the unit of Equipment or the Software in accordance with CSA's power,environmental and other requirements prior to its delivery,including appropriate space requirements,providing adequate power,analog phone line(s)and computers and/or network connection(s) (if required for the unit of Equipment), lighting, humidity, HVAC, and security. Installation services may be provided by an independent contractor at CSA's discretion. Installation services include uncrating, unpacking, connection to peripherals, power, communication and other utilities, and rendering the Equipment or Software ready for use. All site preparation, including electrical wiring, air conditioning and necessary permits or approvals, is Customer's responsibility. Unless otherwise specified in the applicable Customer Agreement Addendum, Customer operator training is available from CSA at its training rate in effect at the time of such training pursuant to Section 19.0. Customer must complete a CSA site survey,or equivalent CSA form,prior to installation of any Equipment or Software that will be connected to Customer's computer network.In reliance on this information, CSA will either proceed with the installation, or advise Customer of potential problems that may limit functionality. If such survey has been completed and delivered to CSA,and there are any changes to Customer's computer network or software,any attempts by CSA to remedy such problems will be at its standard charges then in effect,and CSA makes no representation or warranty that it can remedy such problems. 7.0 PAYMENT AND TAXES.Payment of the purchase price and other charges are due thirty(30)days from the date invoiced. Service Charges are billed for full month periods. If Equipment is installed on other than the first of the month,then Service Charges shall be pro-rated from the install date to the end of the month; in addition,use charges shall be charged based on the meter read for the same period.Once per twelve month period,CSA may adjust pricing for Maintenance Service Charges, or any component thereof, supplies and other materials, by a maximum of ten percent (10%). Customer shall pay on demand a late fee equal to the lesser of 1.5%per month or the maximum rate permitted by law,on all overdue payments whether such payments are due prior to or after a notice of default.All payments shall be made at the office of CSA as detailed on the invoice, or at any other place designated by CSA.Customer shall pay or reimburse CSA for all costs of collection(including reasonable attorneys'fees,litigation expenses and court costs)of any overdue amounts. Customer shall pay or reimburse CSA for all license fees,duties, privilege, sales, use, excise,stamp, and other similar taxes and charges now or hereafter imposed upon this transaction or relating to the ownership,sale,use or operation of Equipment(exclusive of franchise taxes or taxes based upon CSA's net income). 8.0 DEFAULT AND REMEDIES. a. Any of the following shall constitute a default by Customer("Default"): (i) failure to pay any amounts when due and such failure remains unremedied for thirty(30)days from the due date;or, (ii) failure to comply with any material provisions or perform any of its material obligations arising under this Agreement or under any other documents or agreements relating to this Agreement,and such failure remains unremedied by Customer for a period of thirty (30)days from any such failure. b. Upon any uncured Default,CSA may exercise any one or more of the following remedies(which remedies shall be cumulative): (i) terminate this Agreement and/or any applicable Customer Agreement Addendum; (ii) declare all amounts due from Customer immediately due and payable in full; (iii) secure peaceable repossession and removal of the Equipment by CSA or its agent without judicial process and sell or lease at such place as CSA may deem advisable and CSA may be the purchaser at any such sale; (iv) require Customer to pay all expenses, including reasonable attorney fees and costs, in connection with the retaking, refurbishing, selling or the like of the Equipment; (v) exercise any other right or remedy available to it under the Uniform Commercial Code or any other applicable law or proceed by appropriate court action to enforce this Agreement or recover damages for breach thereof. To the extent permitted by applicable law, Customer waives all rights it may have to limit or modify any of CSA's rights and remedies under this Agreement, including but not limited to,any right to require CSA to dispose of the Equipment or otherwise mitigate its damages. 9.0 WARRANTY. CSA LFS Customer Agreement Terms and Conditions Page 2 of 7 Form#USA9500 rev 12-08-2017 9.1 Equipment Warranty CSA warrants that on completion of Installation, Equipment will be (i) in material conformance with the manufacturer's published specifications, (ii) qualified for CSA's standard maintenance services; (iii)free from material defects in workmanship and materials.All parts found to be defective during installation shall be repaired or replaced at the option of CSA.All defective parts replaced under this warranty shall become the property of CSA. If a warranty period is marked on a Customer Agreement Addendum,then warranty shall continue from Installation for the period set forth on such Customer Agreement Addendum. Customer's sole and exclusive remedy for breach of the foregoing warranty shall be to reject the Equipment and cancel the affected Customer Agreement Addendum. In no event shall a breach of this warranty give rise to a claim for damages against CSA. CSA's obligation hereunder is limited to the repair or replacement (at CSA's option) of any Equipment, material or part which does not conform to this warranty. The warranty set forth herein does not apply to Used Equipment and is conditioned upon Customer giving prompt written notice to CSA of any discovered defects at the time installation is complete. CSA is not obligated by this warranty to perform repairs or parts replacement for defects or damage resulting in whole or part from (i) alteration, relocation, repairs, or use of parts, software or services not provided by CSA or its authorized representative, (ii) accident,(iii)abuse,willful misconduct,or negligence;(iv)the acts or omissions of Customer. 9.2 Software Warranty (a) CSA warrants that upon installation the Software will conform to CSA's then current published specifications, provided the Software is properly installed (if installed by Customer) and used. CSA does not warrant that (i) Software will meet Customer's requirements or that operation of the Software will be uninterrupted or error-free or(ii)that any Software-related services rendered hereunder will result in improvements in Software or in the solution to any problems Customer may encounter in the use of Equipment or Software. (b) CSA warrants that prior to shipment, (i)CSA has tested the Software using commercially available virus detection programs and no viruses were found and (ii)the Software contains no"time bombs"or other disabling devices except as noted herein. CSA has implemented disabling code to protect Software and Equipment against unlicensed use. Improperly or non-licensed Software will operate only for a limited time,typically thirty(30)days,or will operate in some diminished capacity. (c) The entire liability of CSA,and the sole remedy of Customer,in the event of breach of any warranty in this Section 9.2 shall be,at CSA's option,(i) CSA's use of commercially reasonable efforts to correct or replace the non-conforming Software within a reasonable period of time after receiving written notice from Customer or(ii)and if those efforts are unsuccessful CSA shall refund the Software License Fee paid by Customer to CSA less a reasonable fee for the period of use (based on depreciation deducted over a five year straight line basis), provided Customer ceases all use of and returns the Software to CSA. 9.3 Service Warranty CSA warrants that all material and parts furnished pursuant to this Agreement will be in good working order at the time of installation, and CSA's obligation is limited to the repair or replacement of any material or part which does not conform to this warranty. CSA shall have no liability in the event that Customer's acts or omissions contributed to a breach of this warranty in any way to any loss sustained. 9.4 Disclaimer THE WARRANTIES SET FORTH IN THIS AGREEMENT ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. CSA PROVIDES NO WARRANTY FOR NOLI PRODUCTS. FOR NOLI PRODUCTS, CUSTOMER MAY RECEIVE A WARRANTY DIRECTLY FROM SUCH PRODUCT OR SOFTWARE VENDOR. 10.0 LIMITATION OF LIABILITY. (a) NEITHER PARTY SHALL BE LIABLE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER LEGAL THEORY, FOR LOSS OF USE, DATA, REVENUE OR PROFIT, OR FOR INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, LIQUIDATED, INCIDENTAL OR CONSEQUENTIAL DAMAGES,OR FOR ANY OTHER LOSS OR COST OF A SIMILAR TYPE,OR FOR DAMAGES SUFFERED OR CLAIMED TO HAVE BEEN SUFFERED BY ANY THIRD PARTY INCLUDING CUSTOMERS OF CUSTOMER, EVEN IF SUCH PARTY WAS ADVISED OF THE POSSIBILITY OF THE OCCURRENCE OF SUCH DAMAGES. (b) EACH PARTY'S MAXIMUM LIABILITY FOR ANY CLAIM FOR DAMAGES RELATING TO ITS PERFORMANCE OR NON-PERFORMANCE UNDER THIS AGREEMENT SHALL BE LIMITED: (A) WITH REGARD TO EQUIPMENT, TO THE PURCHASE PRICE OF THE EQUIPMENT; (B) WITH REGARD TO SOFTWARE, TO THE LICENSE FEE OF THE SOFTWARE; (C) WITH REGARD TO MAINTENANCE SERVICES, TO AN AMOUNT EQUAL TO TWELVE (12) MONTHS OF MONTHLY MAINTENANCE CHARGES FOR THE RELATED EQUIPMENT, SOFTWARE OR SERVICES GIVING RISE TO SUCH DAMAGES; AND (D) WITH REGARD TO PROFESSIONAL SERVICES, TO THE AMOUNT PAID FOR THE PROFESSIONAL SERVICES GIVING RISE TO SUCH DAMAGES. (c)THE LIMITATIONS SET FORTH IN SECTIONS 10(a)AND 10(b)ABOVE SHALL NOT APPLY TO OR LIMIT THE LIABILITY OF A PARTY FOR:(1) PERSONAL INJURY(INCLUDING DEATH)OR DAMAGE TO REAL OR TANGIBLE PERSONAL PROPERTY TO THE EXTENT CAUSED BY EITHER PARTY'S NEGLIGENCE OR WILLFUL MISCONDUCT OR (II) FOR CLAIMS ARISING UNDER SECTION 11 ("INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS"),OR(III)ANY VIOLATION BY CUSTOMER OF THE LICENSES GRANTED IN SECTION 12.1 HEREIN. 11.0 INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS. CSA agrees to defend Customer against and hold Customer harmless from, claims, costs (including reasonable and necessary attorney fees), damages, demands judgments and liabilities arising out the claims of third parties that the Equipment or Software(but specifically excluding Third Party Software and NOLI Products)infringes such third party's United States patent,copyright or other intellectual property right and CSA agrees to pay the resulting costs, damages and attorneys' fees finally awarded, provided that Customer promptly notifies CSA in writing of the claim and fully cooperates with CSA and CSA has sole control of the defense and all related settlement negotiations. CSA's obligation under this Section is conditioned on Customer's agreement that if such Equipment or Software (except Third Party Software or NOLI Products,or the use thereof), becomes, or in CSA's opinion is likely to become,the subject of such a claim, Customer shall permit CSA, at CSA's option and expense, either to procure the right for Customer to continue using the Equipment or Software or to replace or modify the Equipment or Software so that it becomes non-infringing,and if neither of the foregoing alternatives is available on terms which are reasonable in CSA's judgment, Customer shall return the Equipment or Software upon the request of CSA. Upon such return, CSA shall refund the applicable Equipment purchase price or Software license fee paid by Customer, less depreciation deducted on a five year straight-line basis. CSA shall have no liability for any claim based upon or any damages attributable to: (i)the combination,operation or use of the Equipment or Software with equipment or software not supplied or authorized in writing by CSA; (ii) modification of the Equipment or Software; or(iii) Equipment or Software made pursuant to specifications furnished by Customer. The foregoing states the entire obligation and liability of CSA with respect to infringement of patents, copyrights or other intellectual property rights. Customer shall indemnify and hold CSA harmless from and against any liability and expense,including reasonable attorneys' fees incurred by CSA in connection with any claim that the Equipment or Software,or any part thereof,custom made pursuant to specifications furnished by Customer infringes any third party's patent,copyright or other intellectual property right. CSA LFS Customer Agreement Terms and Conditions Page 3 of 7 Form#USA9500 rev 12-08-2017 12. GRANT OF LICENSE;HDD SECURITY:CONFIDENTIALITY 12.1 (a)CSA grants Customer a personal, non-exclusive, non-transferable, limited license to use the Software(in compiled object code form)in the United States solely for internal use and solely in conjunction with the Equipment identified in the Cover Sheet,and to use the Documentation in support of Customer's authorized use of the Software until this Agreement is terminated in accordance with its terms or until Customer ceases using Software with the Equipment, at which time the Software, Documentation and all copies shall be returned to CSA or certified as destroyed. In addition to the Software,the Equipment identified in the Cover Sheet may contain other software that is used in connection with the maintenance of the Equipment(the "Maintenance Software").Customer hereby acknowledges and agrees that the Maintenance Software has been installed for the sole purpose of use by a field engineer or technician authorized in writing by CSA to maintain the Equipment. Customer is not granted,whether by license or otherwise, any right to access or use the Maintenance Software for any purpose whatsoever,all rights to which are hereby expressly reserved by CSA.Any access or use of the Maintenance Software or any part thereof by Customer or any other person, including any person who purchases the Equipment from the Customer, is strictly prohibited.The Software license granted hereunder may not be assigned by Customer without the written consent of CSA and the payment of an additional license fee by the assignee(or subsequent licensee). No such additional license fee shall be due for Software embedded in the Equipment in the form of firmware. (b) Software, including all results, information, ideas,data and products of any services provided by CSA(excluding Customer's data throughput)shall be the sole property of CSA or its suppliers and shall be regarded by Customer as Confidential Information of CSA. Customer shall not sell,transfer or otherwise make available the Software or Documentation to any third party and shall secure and protect them from disclosure and shall take such action as is necessary with its employees (including contractors and temporary help) and other persons permitted access to them to satisfy Customer's obligations hereunder. Customer may disclose the Software and Documentation to its employees(including contractors and temporary help)only to the extent(a)such disclosure is necessary to enable Customer to use the Software within the scope of the license granted herein and(b)any such parties agree that the Software is CSA's confidential information and agree to protect the Software pursuant to the terms set forth herein. Customer may copy the Software in machine readable form for backup and archival purposes only as necessary to support Customer's internal use of the Software with the Equipment on which use is licensed. Customer shall not modify, use other than for purposes of this Agreement, reverse engineer, disassemble or decompile any Software in whole or in part. All Software is a "commercial component," as this term is defined in 48 C.F.R. §2.101, consisting of "commercial computer software"and "computer software documentation," as such terms are defined in 48 C.F.R. §252.227-7014(a)(1)and 48 C.F.R. §252.227-7014(a)(5), respectively, and used in 48 C.F.R. §12.212 and 48 C.F.R. §227.7202, as applicable and all as amended from time to time. Consistent with 48 C.F.R.§12.212 and 48 C.F.R.§227.7202,and other relevant sections of the Code of Federal Regulations,as applicable, and all as amended from time to time,all U.S.Government entities acquire Software only with those rights set forth in this Agreement. (c) Upon termination of the License Agreement for Software identified on the Cover Sheet, Customer shall either (i) return the Software and Documentation,and all copies thereof,or(ii)certify to CSA in writing that the Software and Documentation,and all copies thereof,have been destroyed. The license for the various CSA software products listed herein are covered by a one-time license fee for these products. If Customer, however, requests that the Software be re-hosted(the installation of an existing software license onto a different hardware platform which might be either a server or mainframe hardware platform)an additional Software license fee may be due from Customer. In order to receive updates,fixes and enhancements (maintenance)for the CSA software products, Customer must continue to pay the license maintenance fee which is identified in the Cover Sheet. If Customer discontinues paying the license maintenance fee, Customer will not receive maintenance, however, Customer is permitted to use the CSA software solely with the Equipment and"as is"with no obligation on the part of CSA with respect to such use or maintenance. With respect to third party software,CSA is a reseller of such software. Customer's license for such third party software is granted from the third party software provider. 12.2 Hard Disk Drive Security (a)Customer acknowledges that the hard disk drive("HDD")on any Equipment may retain images,content,or other data during normal operation of the Equipment("Data"),and that exposure or access to the Data by CSA,if any,is purely incidental to the services performed by CSA. Neither CSA nor any of its affiliates has an obligation to erase or overwrite Data prior to or upon Customer's return of the Equipment to CSA or any leasing company or other disposition of the Equipment. Customer is solely responsible for determining and implementing the appropriate method for erasing or overwriting Data during the Equipment's use by or on behalf of Customer and upon return of the Equipment to CSA or any leasing company or other disposition of the Equipment. (b) Without limiting the foregoing,Customer should,prior to return or other disposition of the Equipment,(i)if applicable, utilize the HDD formatting(or comparable)function(which may be referred to as"Initialized All Data/Settings"function)which may be found on the Equipment to perform a one pass overwrite of Data or, if this function is not available on Equipment (ii) Customer may purchase from CSA a replacement hard drive (in which case Customer should properly dispose of the replaced hard drive).The replacement hard drive must be requested by Customer in writing at least ten (10) and not more than thirty(30)business days before the Equipment's scheduled removal from Customer's premises. 12.3 Confidentiality. Customer shall maintain the confidentiality of Confidential Information and shall not disclose any Confidential Information to any third party without first having obtained the written approval of CSA. Customer shall not sell,transfer,distribute,disclose or otherwise make available the Confidential Information to any third party and shall secure and protect it from disclosure and shall take such action as is necessary with its employees(including contractors and temporary help)and other persons permitted access to them to satisfy Customer's obligations hereunder. Neither party will use for any purpose, other than performing this Agreement, or disclose to any third party any trade secrets or non-public information of the other party or its affiliates including, but not limited to, marketing information and strategy, marketing models, product information, advertising and promotional copy,pricing information,financial information,customer lists,test results,and all other proprietary information,trade secrets and non-public information. The parties agree to restrict circulation of all of such information within their own organization,except to the extent necessary to perform its obligations,and in no case will any disclosure be made to any third party,unless such disclosure is requested or required in any judicial or administrative proceeding or otherwise required by law. Upon termination of this Agreement, Customer shall either (i) return all Confidential Information to CSA, including the Documentation, and all copies thereof, or(ii)at CSA sole option, certify to CSA in writing that the Confidential Information, including the Documentation,and all copies thereof,has been destroyed. 13.0 NOTICES; CHANGES. Notices, requests or other communications shall be in writing and delivered by(a) United States first class mail, postage prepaid, and addressed to the other party at the address set forth on the face of this Agreement(or to such other address as such party shall have designated by proper notice),(b)personal delivery or(c)commercial overnight delivery service.Such notices will be deemed to have been given on the date when received or acceptance refused. Each party consents to service of process by certified mail at its address above(or such other address as it shall have designated by proper notice) in connection with any legal action brought by the other party. Customer authorizes CSA to fill in descriptive material in the Schedule(including serial numbers)and to correct any errors under the Agreement or Schedule.Upon reasonable notice,provided there CSA LFS Customer Agreement Terms and Conditions Page 4 of 7 Form#USA9500 rev 12-08-2017 is no material adverse effect on performance,CSA shall have the right to change design,colors,materials or specifications of Equipment when it deems necessary. Equipment&Software Maintenance Terms The following Equipment and Software Maintenance Terms are only applicable if Maintenance is being purchased by Customer under this Agreement. 14.0 MAINTENANCE TERMS AND CONDITIONS.Pricing and the term for Maintenance purchased by Customer is set forth in the applicable Customer Agreement Addendum.The following general terms and provisions apply to any and all Maintenance purchased hereunder: a. Corrective Maintenance coverage will be provided as is specifically set forth in the applicable Customer Agreement Addendum.CSA shall provide Customer: (a)CSA's standard preventive maintenance services("PM's"),including labor and replacement parts to be provided Monday—Friday during CSA's standard business hours of Monday through Friday 8:OOAM to 5:OOPM (the length and frequency of periods of time required for preventive maintenance will be determined by CSA); (b) corrective maintenance coverage as indicated on the applicable Customer Agreement Addendum, including labor and replacement parts(service on CSA holidays is available with advance notice to CSA and CSA shall bill Customer at its then current hourly rates for holiday service) provided that repairs can be performed in the field; and (c) engineering changes, including safety changes, deemed necessary by CSA. Preventive maintenance includes testing, adjusting, cleaning and replacement of components scheduled in accordance with the Equipment service specifications. PM's performed on weekends,holidays or between 5PM and 8:OOAM(at Customer's request)will be billed at CSA's holiday rates in effect at the time of such service. If Customer refuses to permit installation of a safety change or removes one already installed, CSA may discontinue maintenance support services for all Equipment until the hazard has been corrected. All defective parts replaced during maintenance shall become the property of CSA. Parts used for repair may be used or remanufactured in accordance with manufacturer's specifications. b. Engineering changes, including safety changes, shall be performed as deemed necessary by CSA. If CSA cannot perform a safety modification through no fault of CSA, or, if Customer refuses to permit installation of a safety change or removes any component deemed by CSA as integral to maintaining the safety of the Equipment, CSA may discontinue Maintenance for all Equipment until the problem as identified by CSA is remedied by Customer. c. Customer shall: (i) provide CSA full, free and safe access to the Equipment for performance of Maintenance by CSA; (ii) allow CSA to store reasonable quantities of maintenance equipment and/or parts on Customer's premises; (iii) provide a suitable environment for the Equipment in accordance with manufacturer's environmental requirements;(iv)if applicable,report to CSA by the last calendar day of each month,the monthly usage according to the meter reading in footage or images as applicable;and(v)promptly inform CSA of any Equipment malfunctions or operating problems. d. Customer shall NOT interfere with the proper operation of the meter. e. The Maintenance term shall commence upon installation of the Equipment or,if already installed,upon certification by CSA,or,at the conclusion of the Warranty period,if any. f. The Customer Agreement Addendum shall identify an initial maintenance term,and Customer shall not terminate maintenance services during the initial term. The initial maintenance term shall begin after the warranty period indicated upon the Customer Agreement Addendum, if no warranty is provided, then upon installation of the Equipment or, if already installed, upon certification by CSA. Maintenance shall be automatically renewed for successive one(1)year terms at CSA's then-current charges and under the terms and conditions herein unless either party gives the other written notice of its intent not to renew at least thirty(30)days prior to the expiration of any initial or renewal term. CSA shall provide Customer with ninety(90)days prior written notice of renewal of maintenance services. CSA may withdraw any item of Equipment or Software from maintenance coverage(i)if such Equipment or Software has been removed from the Installation Site and CSA does not offer maintenance services at the new Equipment location or(ii)if CSA declares end of life for such Equipment or Software, and then only with at least ninety(90) days prior written notice. Customer may terminate Maintenance in any renewal term upon ninety(90)days prior written notice.Customer shall pay monthly service charges up to the date of termination. For any prepaid amounts,CSA shall refund or credit the pro rata amount of the remaining term from the effective date of termination. g. CSA shall not be obligated hereunder to provide Maintenance determined by CSA to be necessary due to or caused by, in whole or part:(i)failure to continually provide a suitable environment in accordance with CSA's requirements; (ii) neglect, misuse, or use of the Equipment for purposes other than for which it was designed, or failure to operate the Equipment in accordance with CSA's or manufacturer's operating instructions or within manufacturer's specifications; (iii) accident, disaster, including effects of water, wind, lightning, or transportation; terrorism, vandalism or burglary; (iv) alteration of Equipment, including any deviation from Equipment design, unless previously authorized in writing by CSA; (v) attachment(s) to the Equipment, including connection of devices not supplied by CSA,which cause the Equipment to malfunction, unless previously authorized in writing by CSA; (vi) use of improper, or inadequate use of or failure to use, supplies; (vii)the use of forms and media not in compliance with CSA's paper and media specifications; (viii)maintenance or repair services performed by Customer or a third party without written authorization from CSA;or, (ix)pre or post processing Equipment disconnected from the printing system to which it was originally installed unless previously authorized in writing by CSA. If in CSA's sole opinion, Equipment has been rendered unrepairable,then CSA may refuse to render services under this Agreement and may terminate this Agreement. If repairs or replacements as set forth above are needed due to causes listed above, CSA's prices to provide any such repair or replacement will: (i)use the current published hourly service rates and minimum charges for the service time,which includes travel and waiting time;(ii) use the current parts and material prices;and(iii)charge for shipping and travel expenses.All repairs will be governed by the terms of this Agreement, however,CSA reserves the right to decline to perform such services. h. The following are not within the scope of Maintenance Service or warranty:(i)provision and installation of optional retrofits;(ii)enhancement of any feature of the Equipment; (iii)services connected with Equipment relocation; (iv)installation/removal of accessories,attachments,or other devices; (v) exterior painting or refinishing of Equipment;(vi)maintenance,installation,or removal of Equipment or devices not provided by CSA;(vii)performance of normal operator functions as described in applicable CSA operator manual(s), including, but not limited to, loading of toner, inks and/or paper; (viii) performance of services necessitated by accident, disaster including effects of water, wind, lightning, terrorism, negligence, temperature, inadequate ventilation, power failure, improper electrical power, unauthorized alteration of Equipment, tampering, service by other than CSA, causes other than ordinary use, improper supplies or accessories, the use of non-CSA parts, toner, developer or inks, interconnect ion of Equipment by electrical or electronic, or mechanical means, with incompatible Equipment, or failure to use CSA operating system software; (ix) performance of services necessitated by the introduction of a computer virus or other bug into the Equipment; (x) the use of forms not in compliance with CSA's paper specifications; and (xi) performance of service necessitated by any modification, alteration or any other change whatsoever of Customer's computer system into which the Equipment is integrated or otherwise connected. Maintenance provided by CSA to resolve an exclusion set forth under this CSA LFS Customer Agreement Terms and Conditions Page 5 of 7 Form#USA9500 rev 12-08-2017 paragraph shall be billed at CSA's (i)then published hourly service rates and minimum charges for service time, including travel and waiting time; (ii) parts and material prices then in effect;and(iii)charges for shipping and travel expenses. I.Software Support;Modifications (a) CSA will use reasonable efforts to correct reproducible errors in any current,unaltered release of Software caused by a defect or malfunction which prevents Customer from operating the Software in a manner consistent with CSA's then current published specifications. CSA, in its sole discretion, shall choose the method to correct or replace the Software. These methods may include,but are not limited to,telephone,remote and on-site support. Support of any Software modified by Customer or any third party not authorized in writing by CSA, is not covered by this Agreement. If either Customer or a third party modifies the Software and,in CSA's sole opinion,such modification affects the performance of the Software,Customer shall pay CSA,at CSA's then applicable rates,for all resulting support services. (b) CSA will make Software revisions available at no charge for Software deemed by CSA as"current" release versions to Customers covered under an active CSA software maintenance contract. Software revisions shall be defined as enhancements, modifications, updates,and improvements to the Software that CSA classifies as dot releases,meaning the Software revision code changes only in the fractional portion of the program level(i.e.v1.20 >v1.25> v1.41, etc.) ("Dot Release"). New functionality may be available with Dot Releases and will be offered to Customers at reasonable prices. Installation of Dot Releases may, at CSA's sole discretion, be chargeable at CSA's then published hourly Professional Services rates with minimum charges for service time, including travel and on-site wait time. In addition,the cost of any server hardware modifications/upgrades required to run the Dot Releases are the Customer's sole responsibility. (c) CSA will make "new" Software releases available to Customers covered under an active CSA software maintenance contract at reasonable upgrade prices. New Software releases are defined as those enhancements, modifications, updates, new functionality and improvements that CSA classifies as a"version release', meaning the whole number portion of the Software version changes(i.e.v1.xx>v2.xx>v3.xx etc.)("Version Release"). Installation of Version Releases may,at CSA's sole discretion,be chargeable at CSA's then published hourly Professional Services rates with minimum charges for service time, including travel and on-site wait time. In addition,the cost of any server hardware modifications/upgrades required to run the Version Release are the Customer's sole responsibility. (d) Support does not include(i)administration of servers or database products;(ii)support of Software installed on equipment using"beta"or operating systems not supported by CSA; (iii) resolution of network errors not directly related to Software; or (iv) installation, setup or support of third party products not supported by CSA or software not acquired from CSA. Maintenance does not include updates, upgrades and new releases or versions of third party products sold with or used in conjunction with CSA Software. CSA will provide support services for(a)the latest Software Version Release (e.g.v5)following the date it is made generally available and(b)for the immediately prior Version Release(e.g.v4)during the twelve(12)month period following the date the latest Software Version Release(v5)is generally available. Software support shall terminate if CSA declares end of life for such Software,and then only with at least ninety(90)days prior written notice. (e) It is the responsibility of Customer to make and maintain adequate backups of data and configuration of Software. CSA shall not be liable for any losses(of data or productivity or of any other kind)resulting from rebuilding or reconfiguring Software to the original,factory configuration. Reloading, rebuilding and reconfiguring of server software may,at CSA's sole discretion,be chargeable at CSA's then published hourly Professional Services rates with minimum charges for service time, including travel and on-site wait time. Purchase and administration of anti-virus software is Customer's responsibility. Assistance for installing and maintaining anti-virus software is outside the scope of standard support but is available from CSA as a billable service upon request. 15.0 ORDERING OF SUPPLIES AND OTHER MATERIALS. Customer orders for supplies,staples,field replaceable units,consumables,expendables or any other materials normally purchased by Customers(a)must include a valid Customer purchase order number;(b)are shipped to Customer FOB destination; and (c) are subject to a twenty percent(20%) restocking fee if accepted for return by CSA pursuant to its Material Return Authorization (MRA) procedure. If Customer requires a carrier other than CSA's preferred carrier(s), Customer shall provide CSA with the carrier's name and Customer's account number so that delivery charges will be incurred directly by Customer. "Expedite/Emergency Orders"are any orders,regardless of the shipping method,that per Customer's request, must be shipped on the same day as ordered and such Expedite/Emergency Orders are subject to the actual delivery charges. Claims for defective items, item shortages and invoice discrepancies as well as notification of both lost shipments and in transit damage to items(not otherwise accepted by Customer)must be provided to CSA within thirty(30)days of(i)receipt of the item or(ii)the invoice date(whichever is applicable). 16.0 MAINTENANCE SERVICE CHARGES. For the period covering the Effective Date to the date that monthly billing commences for the first Minimum Maintenance Payment set forth on the applicable Customer Agreement Addendum("Interim Period"), Customer shall pay CSA an amount equal to the Minimum Maintenance Payment divided by 30 and multiplied by the number of days in the Interim Period.CSA shall invoice the Minimum Maintenance Payment in advance and shall invoice the Excess Meter Charges and other usage fees("Maintenance Service Charges")periodically as indicated on the Customer Agreement Addendum. If applicable, Customer shall provide meter readings by the last calendar day of each month showing the monthly usage by a CSA approved method.Should such meter readings not be provided in a timely fashion, Excess Meter Charges may be estimated by CSA. When supplies are included in the Minimum Maintenance Payment, Customer is entitled to the amount of toner which,on average,covers five percent (5%)of the media unless another coverage rate is specified in an applicable program or document. IN THE EVENT CSA DETERMNES AT ITS SOLE DISCRETION THAT CUSTOMER HAS ORDERED CONSUMABLES BEYOND A REASONABLE REQUIREMENT BASED ON INDUSTRY ACCEPTED CLICK VOLUME MEASUREMENTS,CSA MAY, IN ITS SOLE DISCRETION, UPON REASONABLE DEMONSTRATION OF SUCH EXCESS USE BY CUSTOMER, BILL CUSTOMER THE LIST PRICE OF THE EXCESS CONSUMABLES. Notwithstanding any other provision herein and in addition to Maintenance Service charges,CSA may assess a fuel surcharge("Fuel Surcharge")to offset increases in fuel expenses.The Equipment may contain software that allows CSA to access the Equipment remotely("Remote Software').In such cases,Customer authorizes CSA to use the Remote Software to (a) receive software updates and transmit use and service data accumulated by the Equipment over Customer's network by means of an HTTPS protocol and(b)store and analyze such data solely for CSA's own purposes related to servicing the Equipment and for product improvement.Customer hereby requests that CSA enable the Remote Software on the Equipment listed on the Cover Sheet and/or Customer Agreement Addendum. 17.0 Software Help Desk Support(not applicable to CSA products under 7x24 service coverage) If product support is made available through the purchase of"Remote Help Desk Support",then the following terms are applicable: (a) CSA provides Remote Help Desk Support via telephone, to access CSA Support Specialists for operator questions, installation support, explanation of maintained software features and functionality, network connectivity questions, and other support issues ("Remote Support"). Remote Support is available Monday—Friday 8:30AM to 8:OOPM EST,excluding holidays. By purchasing Remote Support, Customer has unlimited access to the help desk. (b) CSA will provide Remote Support to those Customer employees who have been issued an ID code providing email/telephone access to the CSA Software Support Center. Customer shall be responsible for controlling ID code access and for any unauthorized use of ID codes. ID codes are non- transferable. CSA LFS Customer Agreement Terms and Conditions Page 6 of 7 Form#USA9500 rev 12-08-2017 Professional Services Terms 18.0 All Professional Services provided hereunder shall be set forth on the applicable Customer Agreement Addendum. A statement of work ("Statement of Work") may be signed by Customer prior to commencement of any Professional Services. The Statement of Work shall include the completion date (if applicable), total cost, a description of the work to be performed, acceptance criteria (if applicable) and maintenance charges (if applicable). All work product created under a Professional Services statement of work and all ideas, improvements, know-how, discoveries, and techniques including without limitation, computer programs, routines and code, developed in connection with Professional Services shall be owned by CSA. CSA grants to Customer a personal, non-exclusive, non-transferable royalty-free limited license to use such work product in the United States solely for internal use and solely in conjunction with the Equipment identified in the applicable Customer Agreement Addendum. Educational Services Terms 19.0 All Educational Services shall be set forth on the applicable Customer Agreement Addendum. The following terms are only applicable if Educational Services are purchased and apply to any and all Educational Services purchased hereunder: a. Educational Services are offered to Customer by CSA in the form of training sessions and are provided during CSA's standard business hours (Monday through Friday excluding CSA recognized holidays-8:30 AM to 5:00 PM local time)unless Customer purchases after hour on-site training at additional cost. Training may take place at a CSA central training facility or at Customer's site as determined by CSA and Customer. Each training session is a one-time event or a one-time visit. Customers are charged separately for each training session. The composition and duration of each training session is determined solely at CSA's discretion. b. Unless otherwise set forth in a writing signed by both parties,standard CSA published rates apply.CSA published rates are subject to change without notice. Customer is responsible for Customer's travel and lodging expenses. CSA will bill Customer, and Customer agrees to pay, CSA's reasonable travel,hotel and other reasonable expenses in connection with Customer on-site training sessions. c. Training materials for each training session are provided to Customer and/or Customer's registrants as set forth under CSA's then current policy.Such training materials are CSA Confidential Information. d. Unless otherwise agreed in writing, Educational Services must be completed within sixty(60)days after the date of Installation. In the event Educational Services are not completed within this time period and provided the delay is not due to CSA, Customer's Educational Services shall automatically terminate with no further obligation on the part of CSA, in which case Customer shall not be entitled to a refund. Monies paid towards a training session in connection with a specific model of Equipment or software is not transferrable to any other model of Equipment or software and may not be used by Customer to pay for any other Equipment,Maintenance,Professional Services or training offering. e. Cancellation/Rescheduling. (i) CSA may cancel an on-site training session by providing notice to Customer no less than five (5) business days prior to the scheduled date of training. If a training session is cancelled by CSA and CSA and Customer do not agree to reschedule such session, upon request of Customer, CSA will refund the purchase price for the cancelled training session. CSA is not responsible for any expenses incurred by Customer or Customer's registrant in connection with such cancellation. (ii)CSA may reschedule a training session by providing notice to Customer no less than five(5)business days prior to the scheduled date of training. CSA is not responsible for any expenses incurred by Customer or Customer's registrant in connection with such rescheduling. (iii)Upon written notice to CSA received no less than five business days prior to the date of a scheduled training session, Customer may cancel such training session and receive a full refund of Customer's purchase price for such training session; or, Customer may reschedule such training session at a mutually agreeable time and place. If CSA and Customer do not agree on dates and location for a rescheduled session, upon request of Customer, CSA will refund the purchase price for the cancelled training session. In the event that CSA has incurred any non-refundable costs or expenses, such as travel, lodging and related expenses, in anticipation of such training session, Customer shall reimburse CSA for such costs and expenses.,(iv)Monies received for a training session,and the cancellation notice of which is received by CSA within five business days of the scheduled date for such training session,are not refundable. However,CSA may,within its sole discretion,apply such monies to a rescheduled training session. In any event, to the extent CSA has incurred any non-refundable costs or expenses, such as travel, lodging and related expenses, in anticipation of such training session, Customer shall reimburse CSA for such costs and expenses. (v) CSA is not obligated to refund any monies paid for registrants not attending any scheduled training session. MISCELLANEOUS 20.0 MISCELLANEOUS. This Agreement shall constitute the entire agreement between Customer and CSA with respect to Equipment, services and software. Any variance from or additions to the terms and conditions of this Customer Agreement, or any Customer Agreement Addendum(s), amendments, schedules or addenda, in any purchase order or other written notification from Customer will be of no effect.This Agreement may not be assigned by Customer without the written consent of CSA and shall be binding upon and inure to the benefit of the parties hereto, their legal representatives, permitted successors and assigns. CSA shall have no duty or obligation whatsoever to verify or inquire as to the validity, execution, signer's authority, or any other matter concerning the propriety of the facsimile or electronic transmission. This Agreement may not be modified or amended except in writing, signed by the parties hereto and no waiver shall be effective unless in writing, signed by the party to be charged. Any provision of this Agreement which is unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability,without invalidating the remaining provisions hereof.No action regardless of form arising out of this Agreement or any Schedule may be brought by either party more than one(1)year after the cause of action has arisen. Except for obligations of payment,neither CSA nor Customer shall be liable for nonperformance caused by circumstances beyond their control,during the time such circumstances exist including,but not limited to,work stoppages,floods,and Acts of God.The captions in this Agreement are for convenience only and shall not define or limit any of the terms hereof.This Agreement is the result of negotiation between the parties and, accordingly,shall not be construed for or against either party regardless of which party drafted this Agreement or any portion thereof.THIS AGREEMENT SHALL BE GOVERNED AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK WITHOUT REGARD TO ITS CHOICE OF LAW RULES. Each party expressly and irrevocably agrees: (a)that any and all legal disputes whatsoever concerning this Customer Agreement and any Customer Agreement Addendum(s), amendments, schedules or addenda entered into hereunder, must be brought in the State or Federal courts located in New York, New York and that such courts shall have the exclusive jurisdiction and authority to resolve such disputes; (b)to submit to the jurisdiction of the State and Federal courts located in New York, New York,for purposes of resolving legal disputes concerning this Agreement and any Schedules entered into hereunder,and to waive any and all objections to personal jurisdiction and/or to venue; and (c)to waive any right to trial by jury in legal disputes concerning this Agreement and any amendments, schedules or addenda entered into hereunder. CSA LFS Customer Agreement Terms and Conditions Page 7 of 7 Form#USA9500 rev 12-08-2017 Canon Solutions America, Inc. Oce Arizona Series Amendment CSA Origination office: 100 Park Blvd, Itasca,IL 60143 Customer: CSA Administrative office: 100 Park Blvd. Itasca,IL 60143 Contract No: Oc6 Arizona Series Amendment THIS AMENDMENT IS ATTACHED TO AND MADE A PART OF THE AGREEMENT# BETWEEN Canon Solutions America, Inc. ("CSA") and Customer("Agreement"). All defined terms within the Agreement shall have the same meaning within this Amendment. 1. The following language is added as the last sentence of Section 9 of the Agreement: If Customer has purchased Maintenance and such Maintenance is marked on the Cover Sheet, Customer may terminate Maintenance upon ninety(90)days prior written notice to CSA. If Customer provides such notice of its intent to terminate, Customer shall be responsible for Maintenance charges, if any,for the period of coverage up until the effective date of termination. 2. Section 14(f)of the Agreement is deleted in its entirety and replaced with the following language: (i) Maintenance shall be automatically renewed for successive one(1)year terms at CSA's then-current charges and under the terms and conditions herein unless either party gives the other written notice of its intent not to renew at least thirty (30)days prior to the expiration of any initial or renewal term. (ii) CSA may notify Customer ninety(90)days in advance of the time of renewal that Maintenance for specific Oc6 Products covered under this Agreement will not be renewed. (iii) Customer may terminate Maintenance during the initial term or in any renewal term upon ninety(90)days prior written notice. If Customer provides such notice of its intent to terminate, Customer shall be responsible for the charges for the period of coverage up until the effective date of termination. 3. The following language is added at the end of the Agreement as new Section 21.0. 21.0. OCE ARIZONA SERIES EQUIPMENT WARRANTY AND MAINTENANCE EXCLUSIONS a.The following consumable items for the Oc6 Arizona Series are excluded from the warranty set forth in Section 9.0 of the Agreement: Consumable Item Printheads(unless otherwise set forth on the Cover Sheet) Table Vacuum Overlays UV Lamps&Lamp Filters Ink Filters b.The following consumable parts for the Oc6 Arizona Series are excluded from the Maintenance terms set forth in Section 14.0 of the Agreement: Consumable Part Printheads(unless otherwise set forth on the Cover Sheet) Table Vacuum Overlays UV Lamps&Lamp Filters Ink Filters Rev 02-06-2018(JPJ) Except as contained herein, the terms and conditions of the Agreement shall remain in full force and effect. This Amendment will not commence and will not be binding on the parties until accepted by CSA. For an additional charge, Customer may obtain replacement coverage for up to one printhead during the warranty period or per year under the maintenance agreement. Purchasing coverage does not entitle customer to replacement of printhead unless replacement is required in order to maintain the equipment to published specifications. Such additional coverage must be specifically set forth in the Customer Agreement and/or Maintenance Agreement with a corresponding line item charge. Customer Authorized Signature CSA Authorized Signature Company Name: Date: Authorized Signature: Accepted by: Name(print): Name(print): Title: Date: Title: Rev 02-06-2018(JPJ) Canon Solutions America, Inc. Oce Arizona Series Premia Class Field Reconditioned Equipment Amendment CSA Origination office: 100 Park Blvd, Itasca,IL 60143 Customer: CSA Administrative office: 100 Park Blvd. Itasca,IL 60143 Contract No: Oce Arizona Series Amendment THIS AMENDMENT IS ATTACHED TO AND MADE A PART OF THE AGREEMENT# BETWEEN Canon Solutions America, Inc. ("CSA")and Customer("Agreement"). All defined terms within the Agreement shall have the same meaning within this Amendment. This amendment applies to Premia Class Field Reconditioned Equipment only. 1. The following language replaces the first sentence of Section 3 of the Agreement: "Products shipped hereunder, unless otherwise specifically set forth in the Cover Sheet or Customer Agreement Addendum may, in CSA's sole discretion, be New/Newly Manufactured, Factory Produced New Model, Like New, Remanufactured, Refurbished, Used or Field Reconditioned." 2. The following sentences are added as the last sentences of Section 3 of the Agreement: "Field Reconditioned"means Equipment previously used by a CSA customer that has been de-installed, bagged, and crated by CSA service technicians and installed at Customer's site,where the Equipment is tested to ensure full functionality and reliability to specifications by CSA service technicians for print quality. This process involves the installation of new parts, and may also include the installation of used parts at CSA's discretion. Field Reconditioned Equipment may have ink stains, dents, and printhead nozzles that do not function. 3. The fourth sentence of Section 9 of the Agreement is amended by adding the following: "with respect to Field Reconditioned Equipment,the warranty period for printheads shall be for a period of six(6) months from the date of equipment installation." 4. The following language replaces the eighth sentence of Section 9 of the agreement: "The warranty set forth herein applies only to New/Newly Manufactured, Factory Produced New Models, Remanufactured, Refurbished Equipment or Field Reconditioned and is conditioned upon Customer giving prompt notice to CSA of any discovered defects;with respect to Field Reconditioned Equipment, determination of defective printhead is at the sole discretion of CSA Service Technician." 5. Section 14(f)of the Agreement is deleted in its entirety and replaced with the following language: (i) Maintenance shall be automatically renewed for successive one(1)year terms at CSA's then-current charges and under the terms and conditions herein unless either party gives the other written notice of its intent not to renew at least thirty (30)days prior to the expiration of any initial or renewal term. (ii) CSA may notify Customer ninety(90)days in advance of the time of renewal that Maintenance for specific Oce Products covered under this Agreement will not be renewed. (iii) Customer may terminate Maintenance during the initial term or in any renewal term upon ninety(90)days prior written notice. If Customer provides such notice of its intent to terminate, Customer shall be responsible for the charges for the period of coverage up until the effective date of termination. 4. The following language is added at the end of the Agreement as new Section 21.0. 21.0. OCE ARIZONA SERIES PREMIA CLASS FIELD RECONDITIONED EQUIPMENT WARRANTY AND MAINTENANCE EXCLUSIONS Rev 01-25-2018 a.The following consumable items for the Oce Arizona Series Premia Class Field Reconditioned Equipment are excluded from the warranty set forth in Section 9.0 of the Agreement: Consumable Item Table Vacuum Overlays UV Lamps&Lamp Filters Ink Filters b.The following consumable parts for the Oce Arizona Series Premia Class Field Reconditioned Equipment are excluded from the Maintenance terms set forth in Section 14.0 of the Agreement: Consumable Part Printheads Table Vacuum Overlays UV Lamps&Lamp Filters Ink Filters Except as contained herein, the terms and conditions of the Agreement shall remain in full force and effect. This Amendment will not commence and will not be binding on the parties until accepted by CSA. Customer Authorized Signature CSA Authorized Signature Company Name: Date: Authorized Signature: Accepted by: Name(print): Name(print): Title: Date: Title: Rev 01-25-2018 canan CANON SOLUTIONS AMERICA ACKNOWLEDGEMENT/ACCEPTANCE COPY Dear Customer: Oce Remote Services (also known as ORS) is a service diagnostics tool which is designed to reduce service visits, shorten service resolution times and minimize downtime. Oce has incorporated several security measures, controls and user interaction aspects in the development of the Oce Remote Service functionality: • Customer is in control as they determine when and if Canon is allowed to connect remotely to the target device. • Oce Remote Service only retrieves printer device information and no information about customer documents. Printer device information is secured with a password prior to transmission to Canon. • It is possible for a customer using Oce Remote Service to see a history of the information that has been sent to Canon. • Oce Remote Services uses Industry Standard HTTPS connection methods for all communication between the device and the Canon back-office. Data traffic between your location and Canon (from Oce system to Canon service back-office) is mainly outbound, except when a Remote Assistance session is ongoing. In the latter case you are always in control and can initiate or turn-off the remote session at your own discretion. Please see attached ORS white paper for more details on ORS. Please sign and return the attached copy of this letter marked "Acknowledgement/Acceptance Copy" as an indication that you authorize Canon Solutions America, Inc. "CSA"to use the Remote Software to (a) receive software updates and transmit use and service data accumulated by the Equipment over your network by means of an HTTPS protocol and (b) store and analyze such data solely for CSA's own purposes related to servicing the Equipment and for product improvement. You hereby requests that CSA enable the Remote Software on the Equipment listed below; ORS will be enabled on the following Equipment at your location: All Oce Colorado 1640 Printer(s) Future Oce Colorado Printers I hereby authorize CSA to use Oce' Remote Services software as described herein. Company By Title Date Please send original signed form to: Carol Knopf 100 Park Blvd, Itasca, IL 60143 cknopf@csa.canon.com Canon Solutions America, Inc. Oce Colorado 1640 Amendment CSA Origination office: 100 Park Blvd, Itasca,IL 60143 Customer: CSA Administrative office: 100 Park Blvd. Itasca,IL 60143 Contract No: Oce Colorado 1640 Amendment THIS AMENDMENT IS ATTACHED TO AND MADE A PART OF THE AGREEMENT# BETWEEN Canon Solutions America, Inc. ("CSA") and Customer("Agreement'). All defined terms within the Agreement shall have the same meaning within this Amendment. 1. 1. The following language is added at the end of the Agreement as new Section 21.0. 21.0. OCE COLORADO 1640 EQUIPMENT WARRANTY AND MAINTENANCE EXCLUSIONS a.The following consumable items for the Oce Colorado 1640 are excluded from the warranty set forth in Section 9.0 of the Agreement: Consumable Item Printheads Colorado 16xx Knife Take Up Spindle Unwind Spindle b.The following consumable parts for the Oce Colorado 1640 are excluded from the Maintenance terms set forth in Section 14.0 of the Agreement: Consumable Part Printheads Colorado 16xx Knife Take Up Spindle Unwind Spindle Except as contained herein, the terms and conditions of the Agreement shall remain in full force and effect. This Amendment will not commence and will not be binding on the parties until accepted by CSA. For an additional charge, Customer may obtain replacement coverage for up to one printhead during the warranty period or per year under the maintenance agreement. Purchasing coverage does not entitle customer to replacement of printhead unless replacement is required in order to maintain the equipment to published specifications. Such additional coverage must be specifically set forth in the Customer Agreement and/or Maintenance Agreement with a corresponding line item charge. Customer Authorized Signature CSA Authorized Signature Company Name: Date: Authorized Signature: Accepted by: Name(print): Name(print): Title: Date: Title: Rev 02-05-2018(JPJ) Canon Solutions America, Inc. Contex Quattro Scanner Amendment CSA Origination office: 100 Park Blvd, Itasca,IL 60143 Customer: CSA Administrative office: 100 Park Blvd. Itasca,IL 60143 Contract No: Contex Quattro Scanner Amendment THIS AMENDMENT IS ATTACHED TO AND MADE A PART OF THE AGREEMENT# BETWEEN Canon Solutions America, Inc. ("CSA") and Customer("Agreement'). All defined terms within the Agreement shall have the same meaning within this Amendment. 1. The following language is added at the end of the Agreement as new Section 21.0. 21.0. CONTEX QUATTRO SCANNER EQUIPMENT WARRANTY AND MAINTENANCE EXCLUSIONS a.The following consumable items for the Contex Quattro Scanners are excluded from the warranty set forth in Section 9.0 of the Agreement: Consumable Item Calibration Sheet Glass Platen b.The following consumable parts for the Contex Quattro Scanners are excluded from the Maintenance terms set forth in Section 14.0 of the Agreement: Consumable Part Calibration Sheet Glass Platen Except as contained herein, the terms and conditions of the Agreement shall remain in full force and effect. This Amendment will not commence and will not be binding on the parties until accepted by CSA. Customer Authorized Signature CSA Authorized Signature Company Name: Date: Authorized Signature: Accepted by: Name(print): Name(print): Title: Date: Title: Rev 02-05-2018 JPJ Canon Solutions America , Inc . Canon imagePROGRAF printer Amendment - LFS CSA Origination office: 5450 Cumberland Avenue Chicago IL 60656 Customer: CSA Administrative office: 5450 Cumberland Avenue Chicago IL 60656 Customer# THIS AMENDMENT IS ATTACHED TO AND MADE A PART OF AGREEMENT# BETWEEN Canon Solutions America, Inc. ("CSA") and Customer("Agreement").All defined terms within the Agreement shall have the same meaning within this Amendment. In the event that this Amendment conflicts with the terms of the Agreement,the terms of this Amendment shall control. Definitions: • "Canon Equipment" means the model(s) of the Canon imagePROGRAF printer(s) set forth on the Cover Sheet. • "Canon Products" means the software, consumables, accessories and/or parts used in connection with the Canon imagePROGRAF Equipment and set forth on the Cover Sheet and/or Customer Agreement Addendum. 1. The terms set forth in this Amendment shall apply only to the Canon Equipment and/or the Canon Products: 2. For the Canon Equipment and/or the Canon Products, in lieu of Section 9.0 of the Agreement, the terms of the imagePROGRAF LARGE FORMAT PRINTER LIMITED WARRANTY ("Canon Printer Limited Warranty") shall be the sole warranty in connection with the Canon Equipment and/or Canon Products (except for printheads used with the Canon Equipment), and the terms of the imagePROGRAF PRINTHEAD LIMITED WARRANTY ("Canon Printhead Limited Warranty") shall be the sole warranty in connection with printheads used with the Canon Equipment. If Customer purchases an extension of the Canon Printer Limited Warranty and/or the Canon Printhead Limited Warranty, the term and cost thereof is set forth on the Cover Sheet and/or the Customer Agreement Addendum. If Customer has not purchased an extension of the Canon Printer Limited Warranty and/or the Canon Printhead Limited Warranty maintenance services may be made available to Customer on a time and materials basis at CSA's then-current rates. 3. If Customer self installs the Canon Equipment, Customer is responsible for all installation services, including uncrating, unpacking, connection to peripherals, power, communication and other utilities and rendering the Canon Equipment and/or any Canon software ready for use. All site preparation described herein is the responsibility of the Customer. 4. The following language is added immediately after the first sentence of Section 7, (PAYMENT AND TAXES), of the Agreement: If Customer self installs the Canon Equipment, CSA will invoice Customer upon shipment of the Canon Equipment and payment is due thirty (30) days from the date invoiced. 5. The first sentence of Section 11 (INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS) of the Agreement is deleted in its entirety and the following language is added as the new first sentence of Section 11: CSA agrees to defend Customer against and hold Customer harmless from, claims, costs (including reasonable and necessary attorney fees), damages, demands judgments and REV 0 1-24-18(JPJ) 1 liabilities arising out the claims of third parties that a Product (but specifically excluding Canon Equipment, Canon Products, Third Party Software and NOLI Products) infringes such third party's United States patent, copyright or other intellectual property right and CSA agrees to pay the resulting costs, damages and attorneys' fees finally awarded, provided that Customer promptly notifies CSA in writing of the claim and fully cooperates with CSA and CSA has sole control of the defense and all related settlement negotiations. 6. Section 14.0 (MAINTENANCE TERMS AND CONDITIONS)and Section 16.0 (MAINTENANCE SERVICE CHARGES) of the Agreement are hereby deleted in their entirety. Except as contained herein, the terms and conditions of the Agreement shall remain in full force and effect. This Amendment will not commence and will not be binding on CSA until accepted by CSA. Customer Authorized Signature CSA Authorized Signature Company Name: Date: Authorized Signature: Accepted by: Name(print): Name(print): Title: Date: Title: REV 0 1-24-18(JPJ) 2 Canon Solutions America, Inc. DGEN/Media One Amendment CSA Origination office: 100 Park Blvd., Itasca, IL 60143 Customer: CSA Administrative office: 100 Park Blvd., Itasca, IL 60143 Contract No: THIS AMENDMENT IS ATTACHED TO AND MADE A PART OF THE AGREEMENT# BETWEEN Canon Solutions America, Inc. ("CSA") and Customer("Agreement"). All defined terms within the Agreement shall have the same meaning within this Amendment. 1. The terms set forth in this Amendment shall apply only to the DGEN/Media One Products. 2. For the DGEN/Media One Products, in lieu of Section 9.0 of the Agreement, the following terms shall apply: Media One Product Warranty: I.Manufacturer warrants that Product(s) and parts thereof delivered hereunder will meet the applicable Specifications for such Product(s) and shall be free from defects in material and workmanship for a period of twelve (12) months from the date of completion of installation at End User's location. If, during such twelve (12) month period, Manufacturer is notified of any defect in the Product,then Manufacturer shall,within ten (10)days of notification thereof and at End User's option, either repair, replace or credit End User for such Product. Manufacturer shall deliver replacement Product under this warranty to End User or End User's designated customer transportation prepaid. Problems with the Product that are caused by improper maintenance by End User or End User's negligence shall not be covered by this warranty. II. Manufacturer shall not be responsible for any End User losses relating to consumables (e.g., fabric, chemicals, etc.) or other wasted products caused by or relating to any defect with any Product or otherwise. Further, End User shall provide all consumables necessary to perform maintenance/service. Manufacturer will have no financial or other responsibility (including replacement) regarding any reasonable amount of consumables used or lost in connection with maintenance/service, testing and/or installation. III. THE WARRANTIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HEREBY EXPRESSLY DISCLAIMED. Customer Authorized Signature CSA Authorized Signature Company Name: Date: Authorized Signature: Accepted by: Name(print): Name(print): Title: Date: Title: Rev 02-12-18 Canon Solutions America , Inc . Easy Pac II Amendment CSA Origination office: 100 Park Blvd. Itasca,IL 60143 Customer: CSA Administrative office: 100 Park Blvd. Itasca,IL 60143 Customer# THIS AMENDMENT IS ATTACHED TO AND MADE A PART OF THE AGREEMENT# BETWEEN Canon Solutions America, Inc. ("CSA") and Customer ("Agreement"). All defined terms within the Agreement shall have the same meaning within this Amendment. Definitions • "Excess Charges"means charges in excess of the SmartClick Allowance. • "Program" means the Ocd EasyPac II Oc6 TDS Black Toner/Oc6 PlotWave Black Toner/Oc6 ColorWave Toner Pearls Cartridge Program. • "Scheduled Supplies" means: in connection with Oc6 TDS Equipment and Oc6 PlotWave Equipment, the fixed amount of Oc6 Black Toner to which Customer is entitled as set forth in the Agreement(s)and/or this Amendment. • "Supplies" means: (i)for Oc6 TDS Equipment and Oc6 PlotWave®Equipment, Ocb Black Toner; (ii)for Oc6 ColorWave Equipment, Oc6 TonerPearls®cartridges. • "Supplies Entitlement" means: in connection with the Oc6 ColorWave Equipment, the amount of Oc6 TonerPearls cartridges to which Customer is entitled as set forth in the Agreement(s)and/or this Amendment. • "SmartClickTM" means a CSA proprietary measurement derived from (1) the amount of toner used; plus (2) the area of media used,for each application printed on the Equipment. Supplies Program So long as Customer is not in default, the Program entitles Customer to the fixed amount of genuine Ocb Supplies set forth in the Agreement and/or this Amendment, on a scheduled or entitlement basis. Scheduled Supplies for Oc6 TDS Equipment and Oc6 PlotWave Equipment will be shipped directly to the Ship to address set forth on the Cover Sheet during the term of the Agreement. Supplies for the Oc6 ColorWave Equipment will be shipped pursuant to Customer's order and subject to the Supplies Entitlement during the term of the Agreement. Supplies may be used solely with the Equipment set forth on the Cover Page and/or Customer Agreement Addendum. Any additional Supplies that are required beyond the Scheduled Supplies or Supplies Entitlement can be ordered directly from CSA(toll free at 800-323-4827)at additional cost to Customer. Equipment and Annual Allowance or Estimated Print Quantities Printer Model: Annual Allowance or Estimated Print Quantity: Supplies Shipment A. For Oc6 TDS Equipment or Oc6 PlotWave Equipment and provided Customer is not in default: Supplies shipments will be automatically shipped and will continue for the full term of the Agreement, without Customer's request or without requiring any documentation or order confirmation from Customer. For Oc6 TDS Equipment and for Oc6 PlotWave Equipment, one unit of supplies is equal to one carton of Oc6 Black Toner. Changes to this shipment schedule are valid only upon execution of a new amendment to the Agreement. CSA will ship only on the periodic shipment schedule dates. CSA will not accelerate or expedite shipments unless otherwise approved by CSA. Units of Oc6 Supplies on CSA will automatically ship the first business day of O other O month(s) O calendar quarter. each B. For Oc6 Colorwave Equipment and provided Customer is not in default: Supplies will only be shipped once an order has been placed by Customer. For Oc6 ColorWave Equipment, one unit of Supplies is equal to one Ocb TonerPearls cartridge. Term Supplies Entitlement Units of Oc6 Supplies EasyPacII(Customer)02-06-2018(JPJ) Pricing For Oc6 TDS Equipment and Oc6 PlotWave Equipment: CSA will ship the Scheduled Supplies for the term of the Agreement. Additional amounts of Supplies may be required by Customer for excess print volumes or applications based on Customer's actual usage. Customer is responsible for ordering and paying for Supplies in excess of the Scheduled Supplies. Should Customer require additional Supplies beyond the Scheduled Supplies, CSA will ship such additional quantities to Customer upon acceptance of Customer's purchase order for such additional Supplies. Customer will be invoiced separately for such additional orders over Scheduled Supplies and agrees to pay for such additional quantities. CSA reserves the right to refuse shipment of additional Supplies. This Program does not include media (paper/film/vellum). Prices do not include applicable tax. Shipping charges to the continental USA are included. For Oc6 Colorwave Equipment — SmartClick Excess Plan: This is a fixed supplies quantity contract. Customer is responsible for ordering Supplies as needed during the term of the Agreement. If additional Supplies are required by Customer for excess print volumes or applications based on Customer's actual usage, Customer is responsible for ordering such additional Supplies.The cost to Customer for such additional Supplies is included in the excess SmartClick Charge. If additional Supplies are ordered by Customer, CSA shall provide such additional Supplies as is reasonably required by Customer, as determined by CSA, based upon Customer's consumption and subject to CSA's approval, which shall not be unreasonably withheld. CSA reserves the right to refuse shipment of additional Supplies. This program does not include media (paper/film/vellum). Prices do not include applicable tax. Shipping charges to the continental USA are included. The Minimum Periodic Payment and Excess SmartClick Charges may both include a charge for toner. Term Customer may not terminate this Program except as set forth herein. This Amendment shall commence on the start date of the Agreement and shall remain in effect for an initial term of months.The Program shall be automatically renewed for successive one(1)year terms at CSA's then current charges,for a pro rata amount of the Supplies Entitlement based on the Supplies Entitlement for the initial term and under the terms and conditions of the Agreement and this Amendment unless either party gives the other written notice of its intent not to renew at least thirty(30)days prior to the expiration of any initial or renewal term. CSA may also notify Customer ninety(90) days in advance that the Supplies covered under this Agreement will no longer be available for any subsequent renewal terms. Customer may terminate this Program in any renewal term upon ninety (90) days prior written notice. Upon the termination of the maintenance/toner program in a renewal period, The Customer agrees to be invoiced and agrees to pay for the excess toner that was used/shipped to Customer before the termination date along with all payments due up to the termination date for the period in question including any excess copy charges. For prepaid agreements, CSA will refund or credit the pro rata price of the remaining term as detailed above. Miscellaneous CSA may refuse shipment of Supplies if Customer is not current on payments, or is in default for any other reason. Customer may order Supplies under the Agreement and/or this Amendment solely for its own internal use and not for resale or, if Customer is a CSA authorized reseller, for the internal use of Customer's end user that acquires, through purchase or lease from Customer, the Oc6 Products and not for resale. CSA may refuse shipment in the event that CSA reasonably believes Supplies are not being used for the internal use of the Customer or Customer's end user set forth on the Cover Sheet and/or Customer Agreement Addendum. Returns Returns of Supplies are only permitted for Supplies defects. A CSA Return Materials Authorization (RMA) is required prior to any return. Except as contained herein, the terms and conditions of the Agreement shall remain in full force and effect. This Amendment will not commence and will not be binding on CSA until accepted by CSA. Customer Authorized Signature CSA Authorized Signature Company Name: Date: Authorized Signature: Accepted by: Name(print): Name(print): Title: Date: Title: EasyPacII(Customer)02-06-2018(JPJ) Canon Solutions America, Inc. Oce ProCut Equipment Warranty Amendment CSA Origination office: 100 Park Blvd. Itasca,IL 60143 Customer: CSA Administrative office: 100 Park Blvd. Itasca,IL 60143 Contract No: Oce ProCut Amendment THIS AMENDMENT IS ATTACHED TO AND MADE A PART OF THE AGREEMENT# BETWEEN Canon Solutions America, Inc. ("CSA")and Customer("Agreement"). All defined terms within the Agreement shall have the same meaning within this Amendment. Definitions • "Base Machine" means each model of the following: Oce ProCut Table, Conveyor System, Roll-off Unit, Vacuum Generator,Automatic Router Bit Changer(ARC), ICC Camera, Integrated Tool Initialization Tool (ITI)and PC stand. • "Consumable Parts"means cutting blades, knives, router bits, cutting underlays, scoring wheels and conveyor belts. • "Oce ProCut Equipment" means the following: Base Machine, the modules and tool inserts set forth herein and Consumable Parts. • "Preventative Maintenance"means testing, adjusting, cleaning and replacement of components scheduled in accordance with the Oce ProCut Equipment service specifications. • "Service" means the repair and/or replacement of parts that are determined by CSA to contain manufacturing defects in order to keep the Oce ProCut Equipment in good working order per manufacturer's written specifications provided that repairs can be performed in the field. 1. The following language is added at the end of the Agreement as new Section 21.0. 21.0 OCE PROCUT EQUIPMENT WARRANTY AND SERVICE a. WARRANTY. For the term of the warranty as set forth below, CSA warrants that on completion of Installation, the Oce ProCut Equipment will be(i)in material conformance with the manufacturer's published specifications,and(ii)free from material defects in workmanship and materials. All parts found to be defective during installation shall be repaired or replaced at the option of CSA. All defective parts replaced under this warranty shall become the property of CSA.Customer's sole and exclusive remedy for CSA's failure to perform under this Warranty shall be to reject the Oce ProCut Equipment. In no event shall a breach of this warranty give rise to a claim for damages against CSA. CSA's obligation hereunder is limited to the repair or replacement (at CSA's option)of the Oce ProCut Equipment, material or part which does not conform to this warranty. THE WARRANTIES SET FORTH IN THIS AMENDMENT ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. b. TERM and EXCLUSIONS. The warranty and terms set forth in this Amendment shall apply solely to the Oce ProCut Equipment. The warranty period for the Base Machine shall be twenty-four (24) months from the date of installation and the warranty period for the modules and tool inserts set forth in Section 21.0(c)shall be six(6)months from the date of installation. During the applicable warranty period for the Oce ProCut Equipment, CSA shall provide Service for the Oce ProCut Equipment. CSA shall provide such Service during its normal business hours,at no charge,as determined to be necessary upon inspection by an authorized CSA Service Representative. CSA is not obligated by this warranty to perform repairs or parts replacement for defects or damage resulting in whole or part from (i) alteration, relocation, repairs, or use of parts, software or services not provided by CSA or its authorized representative, (ii) accident, (iii) abuse, willful misconduct, or negligence; (iv) the acts or omissions of Customer. Preventative Maintenance and the replacement of Consumable Parts are not covered by this warranty. Ground freight charges for parts covered by warranty are included. Expedited shipping charges of such warranty parts are excluded and will be invoiced to Customer separately. Service may be provided by CSA or a third party subcontracted by CSA. Rev 02-01-2018 c. The following modules and tool inserts are covered by the six(6)month warranty set forth in Section 21.0(a): 6 Month Warranty Limit on the following Modules&Tool Inserts Description Routing Modules Universal Modules Driven Rotary Tool Oscillating Cutting Tools Milling Spindles Creasing Tools Kiss-Cutting Tool V-Cut Tool Univ. Drawing Tool with pen Universal Cutting Tool d. POST-WARRANTY PROCUT EQUIPMENT SERVICE. Upon expiration of the warranty period set forth herein, Customer may purchase maintenance from CSA for the Base Machine by signing CSA's then-current maintenance agreement. Post- warranty Service is not available from CSA for the modules and tool inserts set forth in subparagraph 21.0(c)above. Except as contained herein, the terms and conditions of the Agreement shall remain in full force and effect. This Amendment will not commence and will not be binding on the parties until accepted by CSA. Customer Authorized Signature CSA Authorized Signature Company Name: Date: Authorized Signature: Accepted by: Name(print): Name(print): Title: Date: Title: Rev 02-01-2018 Canon Solutions America, Inc. Oce TC4 Scanner Amendment CSA Origination office: 100 Park Blvd.Itasca,IL 60143 Customer: CSA Administrative office: 100 Park Blvd.Itasca,IL 60143 Contract No: Oce TC4 Scanner Amendment THIS AMENDMENT IS ATTACHED TO AND MADE A PART OF THE AGREEMENT# BETWEEN Canon Solutions America, Inc. ("CSA")and Customer("Agreement"). All defined terms within the Agreement shall have the same meaning within this Amendment. 1. The following language is added at the end of the Agreement as new Section 21.0. 21.0. OCE TC4 SCANNER EQUIPMENT WARRANTY AND MAINTENANCE EXCLUSIONS a.The following consumable items for the Oce TC4 Scanner are excluded from the warranty set forth in Section 9.0 of the Agreement: Consumable Item Item Number Lamp 1060023824 Glass Plate 2954987 Reference Plate 1060010241 Ref Plate Thick Original 1060050272 44" Basic Calibration Sheet 1060021389 b.The following consumable parts for the Oce TC4 Scanner are excluded from the Maintenance terms set forth in Section 14.0 of the Agreement: Consumable Part Part Number Lamp 1060023824 Glass Plate 2954987 Reference Plate 1060010241 Ref Plate Thick Original 1060050272 44" Basic Calibration Sheet 1060021389 Except as contained herein, the terms and conditions of the Agreement shall remain in full force and effect. This Amendment will not commence and will not be binding on the parties until accepted by CSA. Customer Authorized Signature CSA Authorized Signature Company Name: Date: Authorized Signature: Accepted by: Name(print): Name(print): Title: Date: Title: Rev 01-25-2018(JPJ) Oce Colorado 1640 IPAK — Basic Integration and Onsite Training Canon Solutions America, Inc. ("CSA") will provide the network Limitations integration, configuration and training services set forth in this IPAK ("Services") to the customer identified in this IPAK ("Customer') in connection with the basic network integration of the Oce Colorado 1640 system in a standard Windows® environment. More advanced integrations are outside the scope of this IPAK and are not included in the Services. Integrations with these types of systems can be investigated on a case-by-case basis. Additional consulting time may be required based on the solution proposed. Advanced consultation may include, but are not limited to, connecting and configuring Onyx® Thrive version 12.2 software to other printers or cutters in addition to the Oce Colorado 1640 printer, Color Management, G7® certification, creation of custom profiles beyond the 4 included with this IPAK, training on Caldera and work flow analysis. Note: Upgrading the customer's Onyx Production House software is not included in the scope of this IPAK. Note: Training on Caldera software is outside the scope of this IPAK. Scope A CSA-trained Technician will provide basic Quick Start Training to Customer at the time of delivery and installation of the Oce Colorado 1640 system. A CSA System Support Analyst (SSA) will schedule the onsite training ("Onsite Training") prior to the completion of the equipment installation. During this Onsite Training, CSA will provide basic operator training on the Oce Colorado 1640 printer and Onyx software. Upon completion of the Onsite Training, Customer will be able to: Page 1 of 8 Ca-Ho-H CANON SOLUTIONS AMERICA • Operate and perform scheduled maintenance for the Oce Colorado 1640 printer • Know where to obtain technical/application/software support After delivery of the Oce Colorado 1640 system, a CSA-trained Delivery & Technician will install the hardware and provide basic Quick Start Install Training: • How to turn the system On/Off • How to perform scheduled maintenance • How to add/replace consumables • How to send a print from Onyx software The CSA System Support Analyst will schedule the Onsite Training to Onsite Training take place within one (1) week of the equipment installation. This Onsite Training will be used to provide the comprehensive key operator training listed herein and address integration questions. Upon completion of the Onsite Training the Services outlined in this IPAK are fulfilled. Operation and Scheduled Maintenance of the Oce Colorado Onsite Training 1640 printer Details • Overview of the machine and features • Machine/consumable safety training • Review of daily/weekly/monthly scheduled maintenance procedures • Consumables monitoring and replacement Page 2 of 8 Ca-Ho-H CANON SOLUTIONS AMERICA Onyx Software Overview • If customer is currently on Onyx Thrive 12.x CSA Analyst will upgrade the customer to Onyx Thrive 12.2 to support Colorado 1640 • Install and setup printer driver • Install and use of media profiles • Onyx software components overview • Job Editor settings • Nesting jobs • Create custom page sizes • Create and edit Quick Sets • RIP Queue Management • Onyx software Backup • Colorado specific settings in the profile Perform Administrator functions • Configure network settings • Place service calls • Online Resources Get to Know the Printing System • Connect your Printing System • Printer working area • Connect the mains supply cable and the network cable • Switch on the printing system • Turn off the printing system • Move the system • The Hardware • Overview consumables • How to utilize the output take-up roll Page 3 of 8 Canon CANON SOLUTIONS AMERICA Media • Replace media • Remove a media roll • Unpack the media roll • Load a media roll • Media requests • Media related settings • Overview of the media related settings • Define the media types and sizes • Overview supported media types • Manage media profiles • What are media profiles? • Download media profiles from the Oce website • Install media profiles • Backup media profiles • Add media type via RIP Creating Custom Media Profiles in Onyx Thrive 12.2 • CSA Analyst will create four(4) custom media profiles for customer provided media in Onyx Thrive 12.2 0 2 medias, 2 modes 0 1 media, 4 modes Operate the Printer • Start up and shut down • Start up the printing system • Shut down the printing system • Restart the printing system • The status of the printing system • Get Information About the Status of the Printing System • Overview of the status icons • Use Onyx ThriveTM 12.2 to send a print job • Manage print jobs in Onyx Thrive TM 12.2 Page 4 of 8 Ca-HO-H CANON SOLUTIONS AMERICA Maintenance • Automatic maintenance • Manual maintenance • Clean maintenance station parts and matrix plate • Calibrate the print head & carriage • Refill ink & chiller • Replace consumables • Vacuum chiller Post Install Remote Post Install Remote Support Services are available as an option upon Support request from the Customer to CSA. Utilizing Citrix® GoToAssist® and a Services phone, the Software Support Desk may provide Post Install remote (Optional) support that may include, but are not limited to, the following: • Configuration of Onyx software • Installation of additional media profiles • Create custom page sizes (if needed) and quick sets • Media Selection • Use of correct media profiles • Ink selection • Software questions • Work Flow Analysis Page 5 of 8 Canon CANON SOLUTIONS AMERICA Customer Responsibilities during Post 0An IT or network administrator, familiar with Customer's Install Remote network, applications, and administrative accounts, needs to be Support available Services • A phone is accessible near the computer on which the Onyx software is loaded and the Oce Colorado 1640 Printer where a remote session can take place The Oce Colorado 1640 System is powered up and connected to a live network jack • Networking Information: Static IP, Subnet Mask, Gateway, & DNS or a Reserved IP via DHCP • An assortment of media for training • Customer must provide Onyx dongle serial number for verification that they are on Onyx Thrive version 12.2 Page 6 of 8 Ca-HO-H CANON SOLUTIONS AMERICA Scope of Work Approvals Customer agrees to the Services set forth herein and further agrees that any functionality or activity not explicitly defined in this IPAK is outside the scope of this IPAK and is not included in the Services. Any additional work requested by Customer will require the purchase of consulting time from CSA. A maximum of four(4) individuals shall be allowed in a single training session. A maximum of one (1)training session will be held on the same day as the scheduled onsite visit. Company name Proposal Number Installation Address City, State, Zip Main Contact Name Phone IT Contact Name Phone Email Email Signature Date Signature Date Page 7 of 8 Ca-HO-H CANON SOLUTIONS AMERICA Post Integration Support Canon Solutions America provides the following support resources where you can get your questions answered and your hardware or software problems resolved: Online Resources Phone Support • www.Onyxgfx.com Print Drivers, Media Profiles, • 1 (800) 355-1385 Updates • x1 — Hardware/Software • www.okb.oceusa.com —Online Knowledgebase • x2 —Order Supplies • www.csa.canon.com — Main site . x3 —Sales • Email: solutions esupportCa)-csa.canon.com • x4 — Billing invoice Page 8 of 8 Ca-HO-H CANON SOLUTIONS AMERICA Canon Solutions America, Inc. D&K Laminator Amendment CSA Origination office: 100 Park Blvd., Itasca,IL 60143 Customer: CSA Administrative office: 100 Park Blvd., Itasca,IL 60143 Contract No: THIS AMENDMENT IS ATTACHED TO AND MADE A PART OF THE AGREEMENT# BETWEEN Canon Solutions America, Inc. ("CSA") and Customer("Agreement"). All defined terms within the Agreement shall have the same meaning within this Amendment. 1. The terms set forth in this Amendment shall apply only to the D&K Laminator Products. 2. For the D&K Laminator Cutters, in lieu of Section 9.0 of the Agreement, the following terms shall apply: D&K laminator Warranty: For a period of six (6) months from the date of installation, Manufacturer warrants that the labor of the wide format laminating goods described on the reverse side hereof shall be free from defects. Manufacturer also warrants wide format laminating equipment parts (excluding laminating rollers) for a period of twelve (12) months from the date of installation. Wide format laminating rollers are under warranty for a period of three (3) months from the date of installation. All claimed defects in the equipment must be made in writing before the end of the warranty period or thirty (30) days after the discovery of the defect (whichever occurs first). Manufacturer reserves the right to repair or replace the goods, and the decision to repair or replace the goods shall be solely within the discretion of Manufacturer. This warranty shall be void if the End User or the End User's agent shall make any repairs or replacements to the goods without the written consent or direction of Manufacturer. This warranty shall be void in the event that the goods are not properly maintained or are utilized beyond specifications. Upon receipt of a Return Authorization Number, the End User will ship to the Manufacturer, with transportation and insurance charges prepaid, all goods claimed to be defective and covered under this warranty. Such goods or their replacement will be returned to the End User F.O.B Manufacturer's plant. End User shall bear all costs of dismantling, shipping, reassembling, reinstalling and reprogramming the goods, before and after repair or replacement by Manufacturer. NOT WITHSTANDING ANY PROVISION OF THESE TERMS AND CONDITIONS, THE WARRANTY CONTAINED IN THIS PARAGRAPH 3, AS LIMITED IN IT, IS THE ONLY WARRANTY EXTENDED BY MANUFACTURER IN CONNECTION WITH ANY SALE BY IT AND IS EXTENDED TO THE END USER AND NOT TO ANY SUCCESSIVE BUYERS, USERS, THIRD PARTIES OR EMPLOYEES, AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. REMEDIES Manufacturer's obligations under these Terms and Conditions, upon breach of warranty or other provision, shall be limited, at Manufacturer's election, to the repair or replacement of goods or the crediting to the End User of an amount not to exceed the purchase price of the goods. Any action for breach of warranty or other provision must be commenced in the Circuit Court of Cook County, Illinois, within one (1)year after the cause of action has accrued. LIMITATION OF DAMAGES IN NO EVENT SHALL Manufacturer HAVE ANY LIABILITY WHATSOEVER FOR PAYMENT OF ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR TORT DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF PROFIT. Rev. 02-08-18 (JPJ) Customer Authorized Signature CSA Authorized Signature Customer Name: Date: Authorized Signature: Accepted by: Name(print): Name(print): Title: Date: Title: Canon Solutions America , Inc . Fotoba/Colex Cutters Amendment - LFS CSA Origination office: 100 Park Blvd. Itasca,IL 60143 Customer: CSA Administrative office: 100 Park Blvd. Itasca,IL 60143 Customer# Fotoba/Colex Cutters Amendment THIS AMENDMENT IS ATTACHED TO AND MADE A PART OF AGREEMENT# BETWEEN Canon Solutions America, Inc. ("CSA") and Customer ("Agreement"). All defined terms within the Agreement shall have the same meaning within this Amendment. In the event that this Amendment conflicts with the terms of the Agreement, the terms of this Amendment shall control. 1. The terms set forth in this Amendment shall apply only to the Fotoba/Colex Cutter Products. 2. For the Fotoba/Colex Cutters, in lieu of Section 9.0 of the Agreement, the following terms shall apply: Warranty: a. Manufacturer warrants its replacement parts against defects in materials and workmanship. If Manufacturer receives notice of such defects during the term of this Agreement, Manufacturer, will, at its option, repair or replace parts which prove to be defective. Replacement parts are new or equivalent to new. Manufacturer's liability under this Agreement shall be limited to the supplying of required replacement parts and service, and upon the expiration or termination of this Agreement, all such liabilities shall terminate. In no event shall Manufacturer be liable for special or consequential damages, including, but not limited to, loss of production or profits due to downtime. b. The foregoing warranty will not apply to defects resulting from: 1) Improper or inadequate maintenance by End-User; 2) End-User-supplied software or interfacing; 3) Unauthorized modification or misuse; 4) Operation outside of the environmental specifications for the product; or 5) Improper site preparation and maintenance. c. THERE ARE NO WARRANTIES, WHICH EXTEND BEYOND THOSE DESCRIBED HEREIN IN PARTICULAR, MANUFACTURER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Remedies: For any breach of this Agreement by Manufacturer, End-User's remedy shall be limited to refund of support charges paid by End-User during the period of breach up to a maximum of twelve (12) months support charges for the products at issue. Service: Support and Service is provided by our partner Fotoba/Colex through the following dedicated number 1-877-306-1940 Monday— Friday: 8:00 a.m. —5:00 p.m. EST Customer Authorized Signature CSA Authorized Signature Company Name: Date: Authorized Signature: Accepted by: Name(print): Name(print): Title: Date: Title: Rev.02-05-18(JPJ) 1 DocuSign Envelope ID: 1A179491-26F4-4FB6-A7F5-CCBA53D1E56D Attachment 2 DuPage County, IL, Request for Proposal for Multi-Function Copier Devices and Service Solutions Solicitation #18-020-LG See Attached ATTACHMENT 2 DuPage County, IL - RFP tTy o� REQUEST FOR PROPOSAL MULTI-FUNCTION COPIER DEVICES > AND SERVICE SOLUTIONS NAT ONALI PA Y SOLICITATION #18-020-LG 1839 RFP Issue Date: January 17, 2018 Pre-Proposal Conference: February 7, 2018at 10:00 a.m. local time JTK Administration Building 421 North County Farm Road, Room 3-500B Wheaton, IL 60187 Dial-In Number: 832-856-4663 Participant Code: 89608221 Proposal Deadline: March 6, 2018, 2018 at 1:30 p.m. local time DuPage County Procurement Services Division 421 North County Farm Road, Room 3-400 Wheaton, IL 60187-3978 Procurement Services Contact: Buyer: Larry Gammel Phone: (630)407-6163 Email: larry.gammel@dupageco.org RFP Overview The County of DuPage is requesting proposals for the purpose of providing multi-function copier equipment and service solutions. The award will be in the form of a Master Agreement. The County of DuPage and other governmental bodies nationwide will place orders referencing the Master Agreement. Following approval by the County, the selected vendor will be required to enter into a contract with National Intergovernmental Purchasing Alliance Company(National IPA). The term of the Master Agreement will be for an initial five (5) year period. Pre-Proposal Conference The purpose of this conference is to allow potential offerors an opportunity to obtain clarification relative to any facet of this RFP. Written questions regarding the substance of the RFP or scope of services must be submitted via e-mail in an attached Word document to the buyer listed above, no later than the Pre-Proposal Question Deadline indicated in Section 1. SEALED PROPOSALS MUST BE RECEIVED AND TIME STAMPED NO LATER THAN THE PUBLIC ACCEPTANCE DATE AND TIME (LOCAL TIME) SPECIFIED ABOVE. PROPOSALS WILL BE ACCEPTED AND THE NAMES OF OFFERORS WILL BE READ ALOUD AT THAT TIME IN THE PROCUREMENT SERVICES DIVISION. Late proposals will not be accepted —NO EXCEPTIONS. All proposals are subject to staff analysis. The County of DuPage reserves the right to accept or reject any and all proposals received and waive any and all technicalities. FACSIMILE AND/OR E-MAIL TRANSMITTED PROPOSALS WILL NOT BE ACCEPTED The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 1 of 38 Contents SECTION 1 - PROJECT INFORMATION...............................................................................................................3 SECTION 2 - INSTRUCTIONS TO OFFERORS....................................................................................................4 SECTION 3 - GENERAL CONDITIONS.................................................................................................................8 SECTION 4 - SPECIAL CONDITIONS .................................................................................................................12 SECTION 5 - INSURANCE REQUIREMENTS.....................................................................................................15 SECTION 6 - SCOPE OF WORK AND SPECIFICATIONS .................................................................................17 Introduction ....................................................................................................................................................... 17 Background....................................................................................................................................................... 17 Current multi-function device locations............................................................................................................. 18 FleetDetails...................................................................................................................................................... 19 Objectives ......................................................................................................................................................... 19 MinimumQualifications..................................................................................................................................... 19 Scopeof Work...................................................................................................................................................20 Purpose.............................................................................................................................................................20 Equipment.........................................................................................................................................................20 MinimumSpecifications: ...................................................................................................................................21 Specialneeds....................................................................................................................................................21 Equipment categories/proposed equipment.....................................................................................................22 DiscontinuedEquipment...................................................................................................................................22 Consolidationof Models....................................................................................................................................22 PublishedSpecifications...................................................................................................................................22 ReplacementEquipment...................................................................................................................................22 Parts, Staples, Toner, Distribution, and Supplies.............................................................................................22 CopierRelocation..............................................................................................................................................23 CopierRight Sizing ...........................................................................................................................................23 Support..............................................................................................................................................................23 Uptimeand Penalty...........................................................................................................................................23 NetworkingSupport ..........................................................................................................................................23 DriverSupport...................................................................................................................................................24 Dedicated On-Site Service Technician.............................................................................................................24 Security.............................................................................................................................................................24 Installationand Implementation ........................................................................................................................25 End-User and Key Operator training.................................................................................................................25 ReportingRequirements...................................................................................................................................25 Invoicing............................................................................................................................................................25 SECTION 7 - EVALUATION CRITERIA ...............................................................................................................26 Evaluation: ........................................................................................................................................................26 Shortlisting ...................26 : .................................................................................................................................... First Stage Evaluation Criteria: .........................................................................................................................26 First Stage Evaluation: 100 points....................................................................................................................27 Second Stage Evaluation Criteria:....................................................................................................................27 SecondStage Evaluation..................................................................................................................................27 SECTION 8-ATTACHMENT LISTING .................................................................................................................29 BackgroundInvestigation..................................................................................................................................30 Required Vendor Ethics Disclosure Statement.................................................................................................31 W9.....................................................................................................................................................................32 REFERENCES......................................................................................................................................................33 OFFEROR'S SUBCONTRACTORS .....................................................................................................................34 PROPOSALFORM...............................................................................................................................................36 RFPLABEL...........................................................................................................................................................38 The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 2 of 38 SECTION 1 - PROJECT INFORMATION The County of DuPage (IL) is seeking proposals from qualified firms to provide multi-function copier equipment and service solutions that can print, fax, copy and scan paper documents, be networked and integrated with the Counties IT server system and/or connect directly with computers, laptops, smart phones and tablets. These services shall be rendered in accordance with the terms, conditions, and Scope of Work contained in this RFP. The County of DuPage, IL is acting as a Principal Procurement Agency, on behalf of itself and the National Intergovernmental Purchasing Alliance Company(National IPA), to create a nationwide contract that will be available and marketed by National IPA and the selected supplier to Participating Public Agencies nationwide. EVENT: LOCATION: DATE: TIME: RFP Issue Date DuPage County Procurement Services January 17, 2018 N/A Pre-Proposal Conference Email to buyer as to who will attend onsite February 6, 1:30 P.M. Notification meeting or/call into the meeting 2018 Pre-Proposal Conference DuPage County Complex J. T. K. Administration Building February 7, 421 North County Farm Road, Room 3-500B 2018 10:00 A.M. Wheaton, IL 60187 Conference Call-In Dial-In Number: 832-856-4663 February 7, Participant Code: 89608221 2018 10:00 A.M Deadline for Written DuPage County Procurement Services February 9, 1:30 P.M. Questions Email questions in a Word document to buyer 2018 Response to Exceptions DuPage County Procurement Services February 14, 4:00 P.M. and Written Questions 2018 Proposals Deadline Procurement Services, Room 3-400 March 6, 2018 1:30 P.M. CST Evaluation of Proposals Proposal Evaluation Phase 1 &2 Committee 02/18 to 03/18 N/A Parent Committee Approval DuPage County Finance Committee 03/18 to 04/18 N/A County Board Approval County Board Room 05/2018 N/A Contract Start Date Nationwide 10/1/2018 TBD Submittal Checklist Original Proposal marked Original in a 3-ring binder Seven 7 hardco ies marked Copy and in a 3-ring binder Two 2 flash drives with Proposal Addenda Number Acknowledged if applicable References Certification/Proposal signature affidavit page Attachments A through F and including National IPA Exhibits A through F FEIN and Dunn & Bradstreet Report and /or Financial Disclosure Addendum Acknowledgment Warranty Information W-9 Form Standard IRS Form- 2014 version Required Vendor Ethics Disclosure Statement Offeror's Subcontractor List CORP/LCC Certificate of Good Standing (https://www.ilsos.gov/corporatellc/) Awarded Contractor Requirements Proposal Form Must be included with response. Certificate of Insurance Due within 15 days of notice of award Sheriff Investigation Form Upon request HIPPA Form Attachment A Due within 15 days of notice of award The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 3 of 38 SECTION 2 - INSTRUCTIONS TO OFFERORS 1) ON-LINE NOTIFICATION OF SPECIFICATIONS: This document is available over the Internet at www.DemandStar.com, as well as from the contact listed in this document. Adobe Acrobat® Reader is required to view electronic documents on-line. If you do not have Adobe Acrobat® Reader, you may download it for free from Adobe at www.adobe.com/products/acrobat/readstep.htm1. Businesses without Internet access may contact the Procurement Services Division of the County at(630) 407-6190 for these documents. Companies interested in doing business with the County are able to register and maintain their registration via the Internet at www.DemandStar.com. Registration is not required but if you choose to register you will receive automatic initial notification from DemandStar of relevant opportunities with the County of DuPage. The County is not responsible for errors and omissions occurring in the transmission or downloading of any specifications from this website. In the event of any discrepancy between information on this website and the hard copy specifications, the terms of the hard copy specification will control. 2) ON-LINE PROVIDER DISCLAIMER: DemandStar.com has no affiliation with the County of DuPage other than as a service that facilitates communication between the County and its vendors. DemandStar.com is an independent entity and is not an agent or representative of the County. Communications to DemandStar.com do not constitute communications to the County. 3) COMMUNICATIONS: In an effort to create a more competitive and unbiased procurement process, the County desires to establish a single point of contact throughout the procurement process. From the issue date of this proposal, until a successful offeror is selected, all requests for clarification or additional information regarding this RFP, or contacts with the County personnel concerning this RFP or the evaluation process must be solely to the contact person listed on the cover page of this RFP. A violation of this provision is cause for the County to reject the offeror's proposal. If it is later discovered that a violation has occurred, the County may reject any proposal or terminate any contract awarded pursuant to this RFP. No contact regarding this document with other County employees is permitted. 4) PRE-PROPOSAL INFORMATION AND QUESTIONS: Each proposal that is timely received will be evaluated on its merit and completeness of all requested information. In preparing proposals, offerors are advised to rely only upon the contents of this RFP and accompanying documents and any written clarifications or addenda issued by the County. If an offeror finds a discrepancy, error, or omission in the proposal package, or requires any written addendum thereto, the offeror is requested to notify the Purchasing Contact noted on the cover of this RFP, so that written clarification may be sent to all prospective offerors. The County is not responsible for oral representations. All questions must be submitted in writing to the Procurement Services Contact only before the Pre-Proposal Question Deadline indicated on the front of this document. All answers will be issued in the form of a written addendum. 5) RFP MODIFICATIONS: The County, in its discretion, may make clarifications, modifications, or amendments to the RFP at any time prior to the Proposal Deadline. It is the offeror's responsibility to periodically check the County's website until the posted Proposal Deadline to obtain any issued addenda. 6) PRE-PROPOSAL MEETING: The date, time and location of the meeting are indicated on the cover page of this RFP. The County strongly encourages offerors to attend this conference. Attendance via conference call is available. The call-in number and passcode are indicated on the cover page of this RFP. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 4 of 38 7) PROPOSAL SUBMISSION: To be considered, the proposal must be prepared in the manner and detail specified in this proposal. A. Proposals must be submitted before the date and time indicated as the Proposal Deadline. It is each offeror's responsibility to ensure that the Procurement Services Division receives its proposal prior to the Proposal Deadline. This responsibility rests entirely with the offeror, regardless of delays resulting from postal handling or for any other reasons. Proposals will be accepted at any time during the normal course of business only, said hours being 8:00 a.m. to 4:00 p.m. local time, Monday through Friday, except for legal holidays to: DuPage County Procurement Services Division 421 North County Farm Road, Room 3-400, Wheaton, IL 60187 Attention: Larry Gammel B. Proposals received after the above Proposal Deadline will not be accepted and will be returned to the offeror unopened. The Procurement Services Division's timestamp shall be the official time. C. The opening of a proposal does not constitute the County's acceptance of the offeror as a responsive and responsible offeror. D. Offerors must sign, in ink, the proposal form where indicated. Unsigned proposals will not be considered. An authorized official must sign the proposal. Each signature represents binding commitment upon the offeror to provide the goods and/or services offered to the County if the offeror is determined to be the most responsive and responsible offeror. E. Proposals must be enclosed in a sealed envelope, box,or package,and clearly marked on the outside with the attached label secured to the lower left-hand corner. F. Submission of a proposal establishes a conclusive presumption that the offeror is thoroughly familiar with the RFP and specifications and terms of the Form of Contract, and the County's Procurement Ordinance and that the offeror understands and agrees to abide by each and all of the stipulations and requirements contained therein. G. All prices and notations must be typed or printed in ink. No erasures are permitted. Mistakes may be crossed out and the person(s)signing the proposal must initial corrections in ink. H. Proposals sent by email, facsimile, or other electronic means will not be considered. I. All costs incurred in the preparation and presentations of the proposal, as well as any resulting contract, are the offeror's sole responsibility; no such costs will be reimbursed to any offeror. All documentation submitted with the proposal will become the property of the County. J. Proposals are subject to public disclosure after the Proposal Deadline for opening in accordance with state law under the Freedom of Information Act(FOIA). 8) PROPOSAL GUARANTEE: Not Applicable. 9) CONTRACT AWARD: The County reserves the right to withdraw the RFP,to award to one offeror,to any combination of offerors, by item, group of items, or total proposal. The County may waive informalities if it is in the County's interest. The offeror to whom the award is made will be notified at the earliest possible date. Tentative acceptance of the proposal, intent to recommend award of a contract and actual award of the contract will be provided by written notice sent to the offeror at the address designated in the proposal. If,for any reason, a contract is not executed with the selected offeror within 14 days after notice of recommended award, then the County may recommend the next most responsive and responsible offeror. Award of this proposal is contingent upon the availability of funds for this project, within the sole discretion of the County. Acceptance of the offeror's proposal does not constitute a binding contract. There is no contract until the County's policies have been fulfilled. The County is not liable for performance costs until the successful offeror has been given a fully executed contract. Failure to accept the terms and conditions of the County's Standard Contract may deem the offeror non-responsive. 10) PROPOSAL MODIFICATIONS: Clarifications, modifications, or amendments to any proposal that have been submitted, but prior to the Proposal Deadline date, may be made only within the discretion and written approval of the Chief Procurement Official. 11) WITHDRAWAL: Proposals may only be withdrawn by written notice prior to the Proposal Deadline set for the opening of proposal. No proposal may be withdrawn after the Proposal Deadline for submission. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 5 of 38 12) REJECTION: The County reserves the right to reject any or all proposals, or to accept or reject any proposal in part, and to waive any minor informality or irregularity in proposals received, if it is determined by the Chief Procurement Official or designee that the best interest of the County will be served by doing so. The County may reject any proposal from any person, firm or corporation in arrears or in default to the County on any contract, debt, or other obligation, or if the offeror is debarred by the County from consideration for a contract award, or if offeror has committed a violation of the County's Ethics or Procurement Ordinance which resulted in a termination of a contract or other material sanction within the two (2) years immediately preceding the date of issuance of this document. 13) PROCUREMENT POLICY: Procurement for the County will be handled in a manner providing fair opportunity to all businesses. This will be accomplished without abrogation or sacrifice of quality and as determined to be in the best interest of the County. The Chief Procurement Official has the vested authority to execute all County contracts, subject to Committee and County Board approval where required. 14) NON-DISCRIMINATION: DuPage County will not contract with any person or firm that discriminates against employees or applicants for employment because of any factor not related to job performance. The offeror must comply with all federal, state and local laws and policies that prohibit discrimination in employment contracts. The offeror must include in its subcontracts provisions that prohibit subcontractor from discriminating in their employment practices. 15) NO PROPOSAL RESPONSE: Businesses who receive this RFP but who do not submit a proposal should return a notice stating the reason(s)for not responding. 16) CONTRACT NEGOTIATION: All proposals must be firm for at least 120 days from the due date of the proposal. If,for any reason, a contract is not executed with the selected offeror within 14 days after notice of recommended award, then the County may recommend the next most responsive and responsible offeror. There is no contract until the County's policies have been fulfilled. 17) DISQUALIFICATION OF OFFERORS: Any one or more of the following causes may be considered sufficient for the disqualification of a offeror and the rejection of the Proposal: A. Evidence of collusion among offerors. B. Lack of competency as revealed by either financial, experience, or equipment statements. C. Lack of responsibility as shown by past work. D. Uncompleted work under other contracts which, in the judgment of the County, might hinder or prevent the prompt completion of additional work if awarded. 18) DISCUSSIONS: Discussions may be conducted with responsible offerors, in order to clarify and assure full understanding of, and conformance to, the solicitation requirements. Discussions may be conducted with offerors who submit Proposals determined to be reasonably susceptible of being selected for award, but Responses may be accepted without such discussions. Offerors shall be accorded fair and equal treatment with respect to any opportunity for discussions and revisions of Proposals. Such revisions may be permitted after submission and prior to award for the purpose of obtaining best and final offers. The offeror shall reduce any substantial oral clarification of Proposals to writing. 19) SUBCONTRACTORS: In an effort to promote supplier diversity, DuPage County encourages offerors to identify and include qualified disadvantaged businesses as subcontractor when proposing to provide products and services to the County. The Contract will not be assignable to any other business entity without the County's approval. Offerors are encouraged to consider a joint venture. 20) OFFEROR RESPONSIBILITIES: The offeror must be capable, either as a firm or a team, of providing all services as described under SECTION 6—SCOPE OF WORK AND SPECIFICATIONS and to maintain those capabilities until notification of the fact that their proposal was unsuccessful. Exclusion of any service for this proposal may serve as cause for rejection. The selected offeror must remain capable of providing all services as described under SECTION 6—SCOPE OF WORK AND SPECIFICATIONS and must maintain those capabilities until the agreement is successfully finished. The successful offeror will be responsible for all Services in this proposal whether they are provided or performed by the successful offeror or subcontractor(s). Further, the County will consider the successful offeror to be the sole point of contact with regard to contractual matters, including payment of any and all charges resulting from the The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 6 of 38 cost of any contract. The successful offeror must identify all subcontractors and the services they provide. The successful offeror is responsible for all payments and liabilities of all Subcontractor(s). The County reserves the right to approve or reject, in writing, any proposed subcontractor. If the County rejects any proposed subcontractor in writing, the successful offeror shall be responsible to assume the proposed subcontractor's responsibilities. The successful offeror may propose another subcontractor if it does not jeopardize the effectiveness or efficiency of the contract. Nothing contained in the proposal or in the contract shall create or be construed as creating any contractual relationship between any subcontractor and the County. 21) DISCLOSURE OF CONTENTS: All information provided in the proposal shall be held in confidence and shall not be revealed or discussed with competitors, until after award of the contract except as provided by law or court decision. All material submitted with the proposal becomes the property of the County and may be returned only at the County's option. Offerors must make no other distribution of their proposals other than authorized by this RFP. An offeror who shares cost information contained in its proposal with other County personnel or competing offeror personnel shall be subject to disqualification. Offerors shall not be provided any information about other proposals or prices or where the offeror stands in relation to others at any time during the evaluation process. Any request for such information by an offeror, its subcontractor or an affiliated party may be viewed as a compromise to the evaluation process and the requesting offeror may be eliminated from further consideration. 22) COMPETITION INTENDED: It is the County's intent that this Request for Proposals (RFP) permits competition. It is the offeror's responsibility to advise the Buyer in writing if any language, requirement, specification, etc., or any combination thereof, inadvertently restricts or limits the requirements stated in this RFP to a single source. Such notification must be received by the Buyer not later than seven (7)days prior to the due date. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 7 of 38 SECTION 3 - GENERAL CONDITIONS 1) ADDENDUM AND SUPPLEMENT TO REQUEST FOR PROPOSALS: If it becomes necessary or advisable to revise any part of this RFP or if additional data is necessary to enable the exact interpretation of provisions of this RFP, revisions will be provided in the form of an Addendum. If revisions are made after any mandatory Pre-Proposal conference, the revisions will be provided only to those Vendors who will have attended the Pre-Proposal conference. Addendum information is available over the Internet at www.DemandStar.com. Adobe Acrobat® Reader may be required to view this document. We strongly suggest that you check for any addenda a minimum forty-eight hours (48) in advance of the Proposal Deadline. 2) ALTERNATE PROPOSALS: Offerors may submit more than one proposal. All proposals must comply with the requirements of the RFP except that alternate proposals may incorporate, by reference, repetitive information that is provided in the complete proposal. 3) CHANGES: The County of DuPage reserves the right to make any desired change in the specifications after the same shall have been put under contract; but the change so made, with the price to be added or deducted from the contract price,therefore, shall be agreed upon in advance between County of DuPage and the Vendor. The Procurement Services Division shall issue to the Vendor a written change order to the original contract; such change orders shall be binding upon both parties thereto and shall in no way invalidate or make void the terms of the original contract not modified by such change. 4) COMMENCEMENT OF WORK: The successful offeror must not commence any billable work prior to the County's execution of the contract or until any required documents have been submitted. Work done prior to these circumstances shall be at the Vendor's risk. 5) COMMUNICATIONS: In an effort to create a more competitive and unbiased procurement process, the County desires to establish a single point of contact throughout the procurement process. From the issue date of this solicitation, until a contract has been awarded, all requests for clarification or additional information regarding this solicitation, or contact with the County personnel concerning this solicitation or the evaluation process must be solely to the contact person listed on the cover page of this solicitation. No contact regarding this document with other County employees or officers is permitted unless expressly authorized by the Buyer issuing the solicitation. A violation of this provision is cause for the County to reject the offeror's proposal. If it is later discovered that a violation has occurred, the County may reject any proposal or terminate any contract awarded pursuant to this solicitation. 6) CONFIDENTIAL INFORMATION AND COUNTY PROPERTY: It is agreed that any and all specifications, drawings, or data furnished by County of DuPage shall (1) remain the County of DuPage's sole and exclusive property; (2) be considered and treated by Vendor as County of DuPage confidential information, and not be copied, reproduced or duplicated in any manner or disclosed to any person or party, except as is necessary in the performance of this contract and (3) be returned upon request. 7) VENDOR PERFORMANCE: The Instructions, General Conditions, Special Conditions, Specifications and Scope of Work, and attached exhibits, together with the approved purchase order shall be incorporated in and become terms of the Contract. All items shall be supplied in strict accordance with the specifications. The Vendor's performance under the terms of the Contract shall be to the satisfaction of the County. Failure to comply with any statutory requirements shall be deemed a performance breach. 8) DRUG FREE WORKPLACE: The Vendor (whether an individual or company) agrees to provide a drug free workplace as provided for in 30 ILCS 580/1 et seq. 9) ENDORSEMENTS: Vendor shall not use the name, seal or images of County of DuPage in any form of endorsement to any third-party without the County's written permission. 10) EXCEPTIONS: Exceptions to the Request for Proposal language will be considered up to the Deadline for Exceptions to Request for Proposal Language date indicated in Section 1 - Project Information. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 8 of 38 Exceptions must be fully described, on the offeror's letterhead, signed, and reference the RFP number. In the absence of such statement, the proposal shall be considered as if submitted in strict compliance with all terms, conditions, and specifications; the offeror shall be held liable. No exceptions will be accepted with the proposal. If the offeror wishes to propose terms and conditions or alternative paperwork he must do so as an exception. 11) F.O.B. Destination: All goods are to be shipped prepaid, F.O.B. Destination, delivered and installed. The total price quoted by the offeror must be the total cost delivered to the location(s) stated. Offeror must not qualify his offer by stating a F.O.B. location other than such stated location(s). Shipments sent C.O.D. without County of DuPage's written consent will not be accepted and will at Vendor's risk and expense, be returned to Vendor. Unauthorized shipments are subject to rejection and return at Vendor's expense. 12) FORCE MAJEURE: The County of DuPage shall not hold Vendor liable for an extraordinary interruption of events, or damage of County property, by a natural cause that cannot be reasonably foreseen or prevented; i.e., droughts, floods, severe weather phenomena, et cetera. 13) HOLDING OF PROPOSALS: Offeror may withdraw the proposal at any time prior to the time specified as the closing time for the receipt of proposals. However, no offeror shall withdraw or cancel the proposal for a period of one hundred eighty(180)calendar days after said closing time for the receipt of proposals. 14) INDEMNITY: The Vendor shall, at all times,to the extent permitted by law, fully indemnify, hold harmless, and defend the County and its officers, agents, and employees from and against any and all claims and demands, actions, causes of action, and cost and fees of any character whatsoever made by anyone whomsoever on account of or in any way growing out of the performance of this contract by the Vendor and its employees, or because of any act or omission, neglect or misconduct of the Vendor, its employees and agents or its subcontractors including, but not limited to, any claims that may be made by the employees themselves for injuries to their person or property or otherwise, and any claims that may be made by the employees themselves or by the Illinois Department of Labor for the Vendor's violation of the Illinois Prevailing Wage Act (820 ILCS 130/1 et seq.). Such indemnity shall not be limited by reason of the enumeration of any insurance coverage or bond herein provided. Nothing contained herein shall be construed as prohibiting the County, its officers, agents, or its employees, from defending through the selection and use of their own agents, attorneys and experts, any claims, actions, or suits brought against them. The Vendor shall likewise be liable for the cost, fees and expenses incurred in the County's or the Vendor's defense of any such claims, actions, or suits. The Vendor shall be responsible for any damages incurred as a result of its errors, omissions or negligent acts and for any losses or costs to repair or remedy construction as a result of its errors, omissions or negligent acts. The County does not waive its defenses or immunities under the Local Government and Governmental Employees Tort Immunity Act, 745 ILCS 10/1 et seq. by reason of indemnification or insurance. 15) LAW GOVERNING: The RFP and resulting contract shall be governed by the laws of Illinois. Offeror agrees to comply with all applicable State and Federal laws. 16) LIENS, CLAIMS, AND ENCUMBRANCES: Vendor warrants and represents that all the goods and materials ordered herein are free and clear of all liens, claims, or encumbrances of any kind. 17) LOBBYIST REGISTRATION: Offeror shall comply with the provisions of Chapter 2, Article IX, Section 2-600, Lobbyist Registration of the Code of DuPage County, Illinois. 18) MSDS: When applicable, Vendor shall furnish Material Safety Data Sheets for their products, in compliance with the Illinois Toxic Substance Disclosure to Employee Act and the "Right-to-Know" law, 820 ILCS 220/0.01 and 820 ILCS 225/0.1. Material Safety Data Sheets, upon award of Contract, shall be submitted to the County Procurement Services Division. Vendor may provide internet link to Safety Data Sheets. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 9 of 38 19) MISCELLANEOUS REQUIREMENTS: The County will not be responsible for any expenses incurred by the Vendor in preparing and submitting a proposal. All proposals shall provide a straightforward, concise delineation of your capabilities to satisfy the requirements of this request. Emphasis should be on completeness and clarity of content. 20) NON-DISCRIMINATING: The Vendor, its employees and subcontractors, agree not to commit unlawful discrimination and agree to comply with applicable provisions of the Illinois Human Rights Act, the U.S. Civil Rights Act and Section 504 of the Federal Rehabilitation Act, and rules applicable to each. 21) PATENTS: Vendor undertakes and agrees to defend at Vendor's own expense, all suits, actions, or proceedings in which the County of DuPage, its Officers, agents or employees are made defendants for actual or alleged infringement of any U.S. or foreign letters patent resulting from the use or sale of the items purchased hereunder. Vendor shall inform the County of DuPage whenever infringement will result from Vendor's adherence to specifications supplied by the County of DuPage or by an authorized County representative. Vendor further agrees to pay and discharge any and all judgments or decrees,which may be rendered in any such suit, action or proceedings against the County of DuPage, its Officers, agents or employees therein. 22) PAYMENT: Original invoices must be presented for payment in accordance with instructions contained on the Purchase Order including reference to Purchase Order number and submitted to the correct address for processing. The County shall pay all invoices pursuant to 50 ILCS 505, "Local Government Prompt Payment Act". Invoices containing charges for work subject to the Illinois Prevailing Wage Act (820 ILCS 130/) are required to be accompanied by the applicable Certified Transcript of Payroll form(s) for acceptance. Payment will not be made on invoices submitted later than six-months (180 days) after delivery of goods and any statute of limitations to the contrary is hereby waived. 23) PROTEST: No protest shall be based on a matter or issue which could have been raised as an exception prior to proposal opening. Any protest concerning the award of a contract shall be decided by the Chief Procurement Officer. Protests shall be made in writing to the Procurement Services Division and shall be filed within three (3) business days of final approval and acceptance of the proposal by the County Board. A protest is considered filed when received by the Procurement Services Division. The written protest shall include the name and address of the protestor, the RFP number, a statement of the specific reasons for the protest and supporting exhibits. The Chief Procurement Officer will respond to the written protest within seven (7) days. The Chief Procurement Officer's decision relative to the protest shall be final. Upon receipt of a protest the County may, but is not required to, delay its order under the awarded contract. 24) RESERVATION OF RIGHTS: The Offeror's failure to meet the mandatory requirements of the RFP may result in the disqualification of the proposal from further consideration. The County further reserves the right to reject all proposals and obtain goods or services through intergovernmental or cooperative agreements, or to issue a new and revised solicitation. Submission of a proposal confers no rights on the offeror to a selection or to a subsequent contract. All decisions on compliance, evaluation, terms and conditions shall be made solely at the County's discretion and shall be made in the best interest of the County. 25) TAX: The County of DuPage does not pay Federal Excise Tax or Illinois Sales Tax. The tax exemption number is E9997-4551-07. A copy of the exemption letter is available upon written request. 26) TERMINATION, CANCELLATION AND DAMAGES: If the County terminates this Contract because of the Vendor's breach or default, the County shall have the right to purchase items or services elsewhere and to charge the Vendor with any additional cost incurred, including but not limited to the cost of cover, incidental and consequential damages and the cost of re-soliciting. The County may offset these additional costs against any sums otherwise due to the Vendor under this solicitation or any unrelated contract. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 10 of 38 If the County of DuPage fails to appropriate funds to enable continued payment of multi-year Contracts the County may cancel, without termination charges provided Vendor received at least thirty (30) days prior written notice of termination. 27) TRANSFER OF OWNERSHIP OR ASSIGNMENT: The terms and conditions of this contract shall be binding upon and shall ensure to the benefit of the parties hereto and their respective successors and assigns. Prior to any sales or assignment, the County of DuPage must be notified and approve same in writing. 28) VENUE: By submitting a response, offeror agrees that venue for all disputes arising out of the solicitation process, including but not limited to judicial review of any protest decision, will be exclusively in the circuit court for the Eighteenth Judicial Circuit in DuPage County, Illinois and that Illinois law will control. 29) WARRANTY: Complete warranty information detailing period and coverage must be submitted. Vendor shall fully warrant at a minimum all items furnished from this solicitation against defects in materials and workmanship for a minimum period of ninety (90) days from date the equipment is accepted by the Customer. Acceptance is defined as when the product is installed, in good working order, made operational in accordance with standard specifications, and on-site training is completed. A signed and dated certificate of acceptance may be provided to the vendor by the customer. The 90day warranty shall be on-site, parts and labor, next business day support and included in the product purchase price. The warranty shall cover material, labor, and transportation charges, if any. Warranty for software includes any upgrades thereto during the warranty period. Warranties of less than ninety (90) days will not be accepted or considered and may render a Respondent non-responsive. All products must operate in accordance with the manufacturer's standard specifications and documentation. Should any defects in workmanship or materials, appear during the warranty period, the Vendor shall repair or replace such items immediately upon receipt of notice from the Customer at no additional expense. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 11 of 38 SECTION 4- SPECIAL CONDITIONS 1) The County reserves the right to award more than one contract regarding this solicitation. 2) DELIVERY AND INSTALLATION REQUIREMENTS: Unit prices shall include delivery to the ordering Customer, F.O.B.destination,freight prepaid, delivery, uncrating, assembly, installation, making ready for use, removal of debris and instruction of Customer personnel. No other fees or charges will be paid by the Customer. The County desires that the successful Vendor will install the copiers within twenty (20) calendar working days or upon request after award of contract and the required training shall take place during the same period of time. Vendor shall notify the Customer at least forty-eight(48)hours in advance of delivery so that necessary arrangements can be made. Vendor shall be responsible for any damages to building or individuals as a result of delivery and installation. If equipment ordered cannot be delivered with the 30 days, the customer must be given an order status updated, either verbally or via email, on a weekly basis. 3) END-OF-LEASE: Upon the end of the lease, vendor shall de-install, remove equipment, erase all hard drives and memory, shred hard drives and provide Certificates of Destruction. 4) REPLACEMENT COPIER: Upon replacement of copier, due to repeated and extended downtime, or the need to upgrade or downgrade equipment, vendor shall erase all hard drives and memory, shred hard drives and provide Certificate of Destruction. 5) DEMONSTRATION FOR END USER: Pre-demonstration of units will be required to determine suitability for County needs. Upon request, short-listed interview Offeror(s) will participate in product(s) demonstration by committee members to evaluate equipment. 6) DEMONSTRATION FOR County of DuPage Information Technology Department (IT): Pre-test of units will be required by the IT department to check the driver's adaptability and integration with the current IT environment. This test to copiers may have a maximum period of twelve (12) weeks. Offeror shall provide IT resources to IT during this test period, at no cost to the County. 7) EXTENDED WARRANTY OPTIONS: Include additional information, if available, in offeror's proposal. 8) ENVIRONMENTALLY PREFERABLE PROCUREMENT POLICY: Please provide your company's environmental policy and/or green initiative. 9) HIPAA CONFIDENTIALITY AGREEMENT: The DuPage Convalescent Center has a legal and ethical responsibility under the Health Insurance Portability and Accountability Act ("HIPAA") to safeguard the privacy of all patients and to protect the confidentiality of their Protected Health Information. In the course of working at the DuPage County Convalescent Center, the successful offeror and/or its employees may come into possession of Protected Health Information or other confidential patient information, even though patient services are not part of the successful offeror's assigned duties. Therefore,the successful offeror shall be required, before start of work to sign the Counties Confidentiality Agreement(Attachment A "HIPAA Confidentially Agreement") for Vendors who are not Business Associates, provided by the Convalescent Center. 10) INSPECTIONS: The County reserves the right to visit and inspect the premises and operation of any offeror. The Vendor shall be responsible for all goods rejected by County of DuPage and returned to Vendor. The Vendor will initiate damage claims against carrier and/or manufacturers in the event of County of DuPage's non-acceptance. The Vendor shall replace or adjust the cost of all rejected items. 11) LITERATURE: Vendor must supply with their proposal latest printed specifications and advertising literature on the equipment they propose to furnish. 12) MANUALS: At the time of the delivery, the Vendor or Reseller shall be required to furnish the Customer at least one (1) instruction manual and one (1) "Quick Start" manual for each copier ordered. Bulletins, revisions, and corrections shall be provided for each system purchased or leased, as they are issued by the manufacturer. Each instruction and maintenance manual shall contain definitions of terms, definition of equipment, equipment capabilities, technical descriptions of equipment operations, description of malfunction identifications, troubleshooting procedures and detailed schematic and use instructions. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 12 of 38 13) PRE-AWARD: Offeror may be required to attend a pre-award meeting for clarifications, demonstrations, and presentations. 14) NON-EXCLUSIVITY: Nothing herein is intended nor shall be construed as creating any exclusive arrangement with the vendor. 15) PERMITS, FEES, AND NOTICES: The awarded vendor shall secure and pay for any building permits and governmental fees, licenses, and inspection necessary for the proper execution and completion of the work which are legally required, file all notices, comply with all laws, rules, regulations and lawful orders bearing on the performance of the work. 16) PROPERTY FURNISHED TO VENDOR BY COUNTY OF DU PAGE: All property furnished to the vendor by the County of DuPage or specifically paid for by the County of DuPage, for use in the performance of this contract, shall be and remain the property of the County of DuPage, shall be subject to removal upon the County of DuPage's instruction, shall be used only in filling orders from the County of DuPage, shall be held at the Vendor's risk, shall be kept insured by the Vendor at the Vendor's expense while in its custody or control in an amount equal to the replacement cost thereof, with loss payable to the County of DuPage, and upon recall by County of DuPage shall be packaged at Vendor's expense for shipment to County of DuPage in accordance with County of DuPage's instructions. Copies of policies or certificates of such insurance will be furnished to County of DuPage on demand. It is agreed that any and all specifications, drawings, or data furnished by County of DuPage shall (1) remain the County of DuPage's sole and exclusive property; (2) be considered and treated by Vendor as County of DuPage confidential information, and not be copied, reproduced or duplicated in any manner or disclosed to any person or party, except as is necessary in the performance of this order/contract/and (3) be returned upon request. 17) QUANTITIES: The County of DuPage reserves the right to increase or decrease the quantities shown herein at any time during the life of the contract to correspond to the actual needs of the County of DuPage. 18) RELATED PURCHASES: The contract is intended to provide the full range of products, accessories, supplies and services available from the vendor. Available products include, but are not limited to wide format devices, high production equipment, and equipment that enables faxing, printing and scanning. Services include, but are not limited to consulting, analysis, planning, inventory control, legal, managed print solutions, data capturing solutions that microfilm and/or scan,filing or healthcare document services, managed print services, outsourcing, integration, network, and software solutions. 19) RENEWAL & EXTENSION: In no event shall the term plus renewals exceed five (5)years. 20) SURVIVAL CLAUSE: The parties agree any job orders, project agreements or maintenance agreements executed against this Contract Master Agreement during the effective term may survive beyond the expiration of the Contract Master Agreement as established and agreement to in writing by both parties. 21) THIRD PARTY AGREEMENT: The offeror shall disclose any third-party agreements including software license, rental or financial agreements it may intend to use. The County reserves the right to accept or reject such third-party assignments. Vendor must not assign, delegate or otherwise transfer all or any part of its rights or obligations under this agreement without the express written consent of the Purchasing Officer. 22) WORKING WITHIN SECURED AREAS: A portion of the work may be performed within secured areas. 23) SECURITY: Successful offeror shall, one (1) week prior to starting work, supply the completed Criminal History and Background information forms (sample attached) for all their employees and subcontractor employees who may be working at the jobsite, to Larry Gammel (630) 407-6163, for advance security reasons. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 13 of 38 Successful offeror will be required to perform all work in keeping with County security procedures while on the facilities' grounds and shall be responsible for all personnel (including subcontractors) employed by their firm to ensure that facilities' dress codes and overall policies are followed. 24) NOTICE WARNING:Any person who takes into, or out of, or attempts to take into, or out of a correctional facility or the grounds belonging to or adjacent to a correctional facility, any item not specifically authorized by the correctional facility, shall be prosecuted under the provisions thereof. All persons, including employee and visitors, entering upon these confines are subject to routine searches of their persons, vehicles, property, or packages. 25) CONTRABAND: Contraband means any dangerous drug, narcotic drug, intoxicating liquor of any kind, deadly weapon, dangerous instrument, explosive or any other article whose use of or possession would endanger the safety,security, or preservation of order in a correctional facility or any person therein. (Any article includes any substance that could cause abnormal behavior, i.e., marijuana, nonprescription medication, etc.) A person, not otherwise authorized by law, commits promoting contraband: By knowingly taking contraband into a correctional facility or the grounds of such a facility; or By knowingly conveying contraband to any persons confined in a correctional facility; or By knowingly making, obtaining, or possessing contraband while being confined in a correctional facility. The Vendor will provide the County with a complete list of all persons duly authorized to work on this project. Only those persons will be allowed to work within secured areas. All Vendor's personnel authorized to work within secured areas may be subject to fingerprinting and a criminal security check performed by the County. The County may issue temporary identification cards, which will be kept by County's security personnel and issued and collected on a daily basis. Law prohibits the import of contraband such as drugs, liquor, firearms, ammunition, and other similar items into any areas of work. County's security personnel may conduct searches of Vendor's personnel, equipment,tools, and supplies at any time. Use of cameras and recording devices by Vendor's personnel is restricted. Such use must be approved on a case-by-case basis. The County may require the Vendor to remove any worker who has been convicted of a felony, who is a family member of an inmate, or who violates any provision of this Article. Work being performed within certain areas may require an escort provided by the County. These areas shall not be entered without County escort. Work within these areas may be restricted to spaces that can be observed by the County escort. All tools and equipment taken into a secured area shall be listed in a manifest with copies provided to County's security personnel. All tools and equipment shall be accounted for at the close of each day. All changes to the inventory shall be addressed by changing the manifest Vendor is responsible for proper storage of tools and equipment when in a secured area. Report all broken tools and equipment to the County's security personnel A designated area outside of the secured area will be arranged for parking of personal vehicles. Delivery trucks will be admitted to receiving areas only by the request of the Vendor, and may be under the supervision of County's security personnel. Immediately load or unload trucks and remove from secured areas. Workers shall not talk to, signal,whistle, or in any way attract the attention of any inmate, and shall restrict their movements to the project area. Nothing shall be taken from or given to an inmate. Inmates are not to help workmen in any way. Workers shall promptly notify their supervisor or County's security personnel of all unusual happenings pertaining to the inmates. Within secured areas, the County will designate washing and toilet facilities for Vendor's use. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 14 of 38 SECTION 5- INSURANCE REQUIREMENTS Upon notice of acceptance of proposal, the successful offeror shall, within thirty (30) calendar days of said notice, furnish to the Purchasing Agent a Certificate of Insurance and provide policy endorsements evidencing specific coverage of the types of insurance in the amounts specified below. Such coverage shall be placed with a responsible company acceptable to the County licensed to do business in the State of Illinois, and with a minimum insurance rating of A: VII as found in the current edition of A M Best's Key Rating Guide. Each policy shall bear an endorsement precluding the cancellation or reduction of said policies without providing the County of DuPage thirty (30) days prior notice thereof in writing. All required insurance shall be maintained by the vendor in full force and effect during the life of the contract, and until such time as all work has been approved and accepted by the County. The Vendor is responsible for all insurance deductibles and self-insured detentions. At all times during the term of the contract,the vendor and its independent vendors shall maintain, at their sole expense, insurance coverage for the vendor, its employees, officers and independent vendors, as follows: TYPE OF INSURANCE MINIMUM ACCEPTABLE LIMITS OF LIABILITY 1. Workers Compensation Statutory 2. Employers Liability A. Each Accident $1,000,000.00 B. Each Employee-disease $1,000,000.00 C. Policy Aggregate-disease $1,000,000.00 3. *Commercial General Liability A. Per Occurrence $2,000,000.00 B. General Aggregate 1. General Aggregate- Per project $2,000,000.00 2. General Aggregate - Products/ Completed Operations $2,000,000.00 4. Personal and Advertising Injury $1,000,000.00 Each Occurrence $1,000,000.00 5. Fire and Legal Liability(any one fire) $100,000.00 6. Medical Expense (any one person) $5,000.00 7. Umbrella Excess Liability(over primary) $1,000,000.00 Retention for Self-Insured Hazards (each $1,000,000.00 occurrence 8. *Business Auto Liability 1,000,000.00 * In addition to a Certificate of Insurance the following Endorsements are needed:An "Additional Insured" Endorsement,"Waiver of Subrogation"and"Insurance is Primary and Non-Contributory to additional insured" Garage Liability(combines standard GL&Auto Liability) Garage Keepers Liability(is for damage to our vehicle) Any policy or coverage written as"claims made"then coverage must be maintained for 4 years after project completion. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 15 of 38 A) It is the responsibility of vendor to provide a copy of this REQUEST FOR PROPOSALS to their insurance carrier. B) It may also be required that the vendor's insurer and coverage be approved by County prior to execution of the contract. C) No work shall be started until receipt of Certificate of Insurance. The County of DuPage shall be named as additionally insured on all certificates of insurance. Insurance certificates shall also reference project name and RFP NUMBER. Certificates should be emailed (and hard copy mailed)to: DuPage County Procurement Services Division Larry Gammel, Buyer Procurement Services 421 North County Farm Road Wheaton, IL 60187-3978 larry.gammel@dupageco.org The insurance carrier of the insured is required to notify the County of DuPage of termination of any or all of these coverages, prior to the completion of any contract, at least 30 days prior to expiration. CHANGES IN INSURANCE COVERAGE: The vendor shall notify the County of changes in insurance coverage in writing within 30 days. INSURANCE RATING: All of the above-specified types of insurance shall be obtained from companies that have at least an A-VII rating in Best's Guide or the equivalent. SURVIVAL OF INDEMNIFICATION: The indemnification described above shall not be limited by reason of the enumeration of any insurance coverage herein provided, and indemnification shall survive the termination of the Contract. NOTICE OF LAWSUIT: Within 60 days of service of process, the County shall notify the Vendor of any lawsuit involving the indemnification provided for above. Failure to provide such notice shall not relieve the Vendor of its obligation to provide indemnification. However, the County shall be responsible for any additional costs of defense incurred due to their failure to provide such notice within 60 days. CHOICE OF LEGAL COUNSEL: The Vendor shall provide coverage as provided in the contract and retains the right to choose legal counsel subject to the approval of the County and appointment by the State's Attorney. RIGHTS RETAINED: Notwithstanding the foregoing, nothing contained herein shall be deemed to constitute a waiver of any defenses or immunities otherwise available to the County. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 16 of 38 SECTION 6 - SCOPE OF WORK AND SPECIFICATIONS Introduction Through this Request for Proposals (RFP), County of DuPage (County) hereby invites businesses who meet the qualifications and specifications set forth herein to submit proposals to provide Copier Equipment, and Service Solutions to the County and National IPA Participating Public Agencies. The County prefers to do business with a direct manufacturer(s), which is also a publicly traded company but may consider working with private companies. The County of DuPage, IL, as the Principal Procurement Agency, as defined in EXHIBIT A-5, has partnered with the National Intergovernmental Purchasing Alliance Company("National IPA")to make the resultant contract(also known as the "Master Agreement" in materials distributed by National IPA)from this solicitation available to other public agencies nationally, including state and local governmental entities, public and private primary, secondary and higher education entities, non-profit entities, and agencies for the public benefit ("Public Agencies"), through National IPA's cooperative purchasing program. The County of DuPage is acting as the contracting agency for any other Public Agency that elects to utilize the resulting Master Agreement. Use of the Master Agreement by any Public Agency is preceded by their registration with National IPA as a Participating Public Agency in National IPA's cooperative purchasing program. EXHIBIT A-5 contains additional information on National IPA and the cooperative purchasing agreement. National IPA is a subsidiary of OMNIA Partners which provides shared services and supply chain optimization to government, education, and the private sector. As a channel partner with Vizient (formally, Novation), National IPA leverages over$100 billion in annual supply spend to command the best prices on products and services. With corporate, pricing and sales commitments from the Supplier, National IPA provides marketing and administrative support for the Supplier that directly promotes the Supplier's products and services to Participating Public Agencies though multiple channels, each designed to promote specific products and services to Public Agencies on a national basis. Public Agencies benefit from pricing based on aggregate spend and the convenience of a contract that has already been advertised and competed. The Supplier benefits from a contract that allows Participating Public Agencies to directly purchase goods and services without the Supplier's need to respond to additional competitive solicitations. As such, the Supplier must be able to accommodate a nationwide demand for services and to fulfill obligations as a nationwide Supplier and respond to the National IPA documents (EXHIBIT 5). The County of DuPage spend $525,892.33 in Fiscal year 2017 for multifunction copier products and related services. While no minimum volume is guaranteed to the Supplier, the estimated annual volume of multifunction copier products and related services purchased under the Master Agreement through National IPA is approximately$60M. This projection is based on the current annual volumes among the County of DuPage, other Participating Public Agencies that are anticipated to utilize the resulting Master Agreement to be made available to them through National IPA, and volume growth into other Public Agencies through a coordinated marketing approach between the Supplier and National IPA. Background DuPage County is the second largest county in Illinois with 932,126 residents. The County is comprised of 9 townships, portions of 39 municipalities and 336 square miles. DuPage is a major employment center for northeastern Illinois, home to over 544,363 jobs and 19 colleges, 7 hospitals, 2 national laboratories (Argonne National Laboratory and Fermi National Accelerator), 300 miles of bikeways and 23,000 acres of forest preserve property. Over 20% of the county is open space. Currently the DuPage County Government Campus has 224 copiers of which 220 are networked. There are 4-coin operated copiers, these copiers are not networked. Of the 224 copiers, 190 are B/W and 34 are color/black and white copiers. This number is current, but it is not a guaranteed number of replacements for future needs. The current County copier leases expire January 1, 2018 with the ability to renew for 1 additional 12-month period, however, the County of DuPage copier lease agreements have been extended to September 30, 2018. The current DuPage copier fleet uses two staple sku's. In the past 12 months, smaller copiers used a total of 420,000 staples, larger copiers used a total of 285,000 staples. DuPage County currently has established a successful copier allowance program. The County will consider other copier pricing structures if shown to be of greater value, more effective and efficient. Offerors are encouraged to The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 17 of 38 provide a Copier fleet review, suggesting cost saving alternatives and pricing plans (allowance per month or charges paid per copies made each month, or hybrid cost plans)as part of their response. The County has approximately spent$572,585.08 in Fiscal 2015, $524,408.86 in Fiscal 2016 and $526,892.33 in Fiscal 2017 for multifunction copier products and related services with Toshiba Business Solutions. In a twelve-month period, the County's total click number was approximately 18,203,146 where 93.1% (16,994,973 clicks)were B&W copies and 6.9% (1,258,173 clicks)were color prints. Current multi-function device locations Department Address Number of B/W Color MFD Workforce Development 2525 Cabot Drive, Lisle 4 4 0 ETSB 421 N. County Farm Road 1 1 0 Sheriffs Office 501,505 and 200 N. County 39 35 4 Farm Road Circuit Court 505 N. County Farm Road 12 9 3 States Attorney 503 and 505 N. County Farm 26 25 1 Road States Attorney Children's 422 N. County Farm Road 2 2 0 Advocacy Administration Building: 421 N. County Farm Road Security 421 N. County Farm Road 1 1 0 Vet Assistance Commission 421 N. County Farm Road 1 1 0 Treasurer 421 N. County Farm Road 2 2 0 Storm Water 421 N. County Farm Road 2 1 1 Supervisor of Assessments 421 N. County Farm Road 2 1 1 Regional Office of Education 421 N. County Farm Road 2 2 0 Recorders 421 N. County Farm Road 4 4 0 Building and Zoning 421 N. County Farm Road 3 2 1 Auditor 421 N. County Farm Road 2 1 1 Information Technology 421 N. County Farm Road 5 4 1 Human Resources 421 N. County Farm Road 3 2 1 GIS 421 N. County Farm Road 1 0 1 Finance 421 N. County Farm Road 6 5 1 Facility Management 421 N. County Farm Road 3 2 1 Election Commission 421 N. County Farm Road 1 0 1 Division of Transportation 421 N. County Farm Road 5 4 1 DOT Credit Union 421 N. County Farm Road 1 1 0 County Clerk 421 N. County Farm Road 4 4 0 County Board 421 N. County Farm Road 2 0 2 Community Services 421,422 and 501 N. County 14 12 2 Farm Road Public Works 115175 MADISON ST. 1 1 0 BURR RIDGE Public Works 7900 S ROUTE 53 2 1 1 WOODRIDGE Public Works 17 W 440 N FRONTAGE 1 0 1 ROAD DARIEN Community Development 421 N. County Farm Road 2 1 1 Probation 503&505 N. County Farm Rd 13 11 2 Public Defender 503 N. County Farm Road 3 2 1 Animal Care and Control 120 N. County Farm Road 2 1 1 Convalescent Center 400 N. County Farm Road 29 27 2 Coroner's Office 414 N. County Farm Road 2 1 1 Office of Emergency 418 N. County Farm Road 1 0 1 Management OHSEM 18th Judicial Court 505 N. County Farm Road 15 13 2 Total copiers leased 219 185 34 Election Commission Copiers 421 N. County Farm Road 5 5 0 owned, requiring service: The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 18 of 38 Qty 4: model 25SO040 and Qty 1 model LEXXM1145 Total copiers owned 5 5 0 Total copiers in RFP 224 190 34 Fleet Details • Attachment B "DuPage County Copier Listing" • Attachment C "Configuration Details" There are 4 copiers that are attached to a coin tower via a wired harness and are publicly used. The copiers are leased and part of the above-mentioned fleet(locations: 2 are in Law Library, 1 is in lunch area and 1 is in 503 Bldg.) Objectives This RFP is intended to achieve the following objectives: • Provide a comprehensive publicly solicited and awarded Master Agreement offering a full range of multifunction devise equipment, supplies, software, and service solutions with a variety of pricing structures (i.e., cost per copy, copy allowance per copier per month with rebate options for unused copy allowance, leasing, purchasing, etc.) nationally to Participating Public Agencies; • The County is requesting that all leasing and service costs, including replenishment costs, being netted out to a cost per copy(B&W, color)for the County page count in aggregate. • Provide a complete solution that includes all hardware, software, implementation services, customer support, maintenance, documentation, reporting abilities, training, de-installation, final hard drive erase, hard drive destruction and removal of equipment at the end of the lease period or end of life within10 days or agreed upon by agency and contractor; • Establish a channel partnership to offer this Master Agreement as the supplier's primary offer to Participating Public Agencies nationally; • Achieve cost savings for suppliers and Participating Public Agencies through a single Master Agreement, eliminating the need for duplication of process; • Aggregate volume of agencies nationally to achieve best value and increase market share for awarded supplier(s). • The County expects the awarded supplier to provide similar pricing to contracts they may have for similar products and services with similar terms and conditions. In the RFP response,describe the company's pricing commitment to the County of DuPage and the national program. Describe how the proposed pricing compares to current contracts you have with other governmental cooperatives Minimum Qualifications Offerors will be deemed non-responsible and rejected without any further evaluation if they do not meet the following mandatory qualifications: • Have a national presence in the industry with the ability to provide product and services in all 50 states. • If the responding company is not a direct manufacturer, its proposal must detail how the non-direct manufacturer will provide all of the same capabilities, services, pricing and benefits of a direct manufacturer for the products and services offered in accordance with the requirements of the RFP. • Have a distribution model capable of delivering equipment, supplies, software (minimum Window 7 environment or higher) and services nationwide. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 19 of 38 • Be able to meet the minimum requirement of the cooperative purchasing program detailed herein. • Be able to provide a full range of new product equipment, supplies, software and services to meet the demands of the County and all Public Agencies that opt to participate in the cooperative purchasing program through National IPA. Scope of Work The successful offeror shall be required to: (a) furnish all tools, equipment, supplies, supervision, transportation, and other accessories (including surge suppressors), services, and facilities necessary to complete the work; (b) furnish all materials, supplies, and equipment specified and required to be incorporated in and form a permanent part of the completed work; (c) provide and perform all necessary labor; (d) provide all equipment operation training as specified, and (e) perform and complete the work in accordance with good technical practice, with due diligence, and in accordance with the requirements, stipulations, provisions, and conditions of this RFP and the resultant agreement in the most timely, effective,efficient,and economical method possible while maintaining a high level of customer service and satisfaction. Purpose The County intends to replace the current copier equipment with new copier equipment. It is the County's intent to standardize its copier equipment fleet with one manufacturer including all equipment obtained by one offeror. The County reserves the right to award to multiple suppliers under the national program. The above-mentioned quantities are estimates only for the County of DuPage. The County's current copier inventory with the categories and specifications are outlined in Attachment B "DuPage County Copier Listing". Final quantities and exact placements will be determined after an offeror is awarded. The County may request pricing from the awarded Contractor that would include equipment and service for all networked print devices, such as laser printers, at the time of the original contract or annually through the term of the contract. Annually, the County may review with the awarded Contractor opportunities to optimize equipment and possibly move or swap equipment to load balance equipment usage. Equipment All equipment proposed, purchased, or leased, must be new and currently in production. New equipment has not been leased or used as a test/trial unit. New equipment is defined as newly assembled equipment that is factory produced and has been assembled for the first time which contains new components that have been fully inspected, tested and fully meets product performance and reliability specifications. Equipment must be newly serialized, and the County must be the first user of the product and must have new equipment set of warranties. The offeror may provide remanufactured or reconditioned equipment only at the request of the County. If the product is purchased it must be eligible for a minimum ninety-day warranty. If the copier is leased and then it is discovered it is not needed, the copier can be returned within 30 days without charge for pickup or initial installation. It is understood that DuPage County will benefit from any equipment revisions, software updates, new drivers, additions, technical improvements, or necessary modifications in the units offered during the term of this contract at no additional cost. Respondent shall warrant that all equipment, materials, and workmanship furnished, whether by Vendor or its authorized dealers, complies with product specifications, drawings, and other descriptions, supplied, or adopted, and will fit into existing space and suitable for the intended purpose. Each multi-functional copier shall have the manufacturer's serial number permanently and legibly stamped or affixed on a major component in a readily accessible location. In addition, each multi-functional copier shall be permanently The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 20 of 38 and legibly marked in a conspicuous location with the manufacturer's name or trademark and model number of copier. Should it be requested, vendor shall coordinate with IT labeling of copiers with DuPage reference numbers. As part of your response, include printer pricing and services. Currently, the County does not have a need for stand- alone network printers, however, there may be a need in the future. Minimum Specifications: o Majority of copiers be of similar design and accept interchangeable sub-components (i.e. Finishers, Stackers Paper Supply Modules, etc.) o Remote management portal o Scan to network and email o Ability on apply Bates stamps to copier(view Attachment B)for current models with Bates stamps o Offer a variety of pages per minute speeds o Provide front-end scanning solutions o Provide fax capabilities including: • fax to distribution lists • email fax confirmation to user • fax to computer • forward received fax to email o Fixed platens o Ability to use recycled paper. o Copiers shall be equipped to handle 8-1/2 X 5-1/2" through 8-1/2 X 14". Detail models that can provide throughput with 11 X 17" (monochrome) and 12 X 18 (color) capabilities o Reduction and enlargement features allowing for reduction and enlargement of original documents o All copiers shall have manual and selectable automatic exposure settings, zoom, and reduce options with a minimum of 64% reduction and a minimum of 200% enlargement o Automated document feeder o Bypass tray for purpose of printing on specialized stock o Image shift capabilities o Optional PIN code for secure access for users. o Copiers must be from the same manufacturer and operate in a manner similar to each another. o Console models or desktop models to be equipped with cabinets o Copiers shall have a total copy count meter, which is clearly visible to DuPage County personnel. o Common paper sizes (5 '/2 x 8 1/2, 8 '/2 x 11, 8 '/2 x 14 and 11 x 17) shall count and bill as a single copy. Special needs Please identify your firm's ability to provide one multi-function production level laser printer similar or equivalent to Canon iR105 (now discontinued), 105 pages/minute; 8.5x11 that can address the following specification: • Printer/scanner/copier • Black &White • Maximum finished size is A3 (11x17) • Print speed (similar to iR105, 105 pages/minute; 8.5x11) • Quick warm-up time • Paper feed (2,100 sheets) • Paper output (500 sheets) • Paper weight (20#& 24#Text, 90#& 110# Index, 80# Cover, Laser Labels, and Carbonless) • OS support; Windows, Adobe • Languages (for legacy system output) o PCL 5e or even better PCL5c neither PCL XL, nor PCL 6 Enhanced are acceptable o PJL (printer job language) o Postscript 3 0 NOTE: These requirements will cover our use of Host Integration Server, JES Queue for Printers, and Network Print Facility and Intra/Internet-web status and configure would be useful. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 21 of 38 Equipment categories/proposed equipment The County has established categories to cover its requirements. An Excel work-book with County of DuPage requirements as well as national program requirements is contained in Attachment D Price Worksheet. The categories shown relate to the equipment currently being provided. These categories have been established in a manner that allows overlap between the categories and thereby, provides some flexibility to the County in the final determination of copier selection. Offerors will review the Attachment B and C for the current copier options. Discontinued Equipment It will be the responsibility of the Vendor to notify the County when a copier is discontinued by the manufacturer and becomes unavailable. The Chief Procurement Officer must approve the replacement model being offered by the Vendor. Such approval is contingent upon compliance with the following conditions: • The replacement request must be in writing to the Chief Procurement Officer. • The replacement copier is of equal or greater technology and offers the same or more features than the discontinued model • The replacement copier has the same cost-per-copy price as the discontinued model. Consolidation of Models The Offeror may elect to consolidate copier models at any level for its own convenience or volume discounts, etc. For example; if a copier geared to Segment 2 requires different supplies than a Segment 3 copier the offeror may choose to provide one model for both categories provided the copier meets all of the requirements of the higher category model. Published Specifications Proposer must submit their published specifications for the proposed equipment and must also identify where specifications can be found (Buyers Laboratory Inc. (BLI)web site or supplier website). Items that are unable to be verified may disqualify the Respondent's submission for the unverifiable segment. Replacement Equipment The Vendor shall provide replacement copiers at no additional cost to the County if any copier must be removed from its installation location for repairs. The Vendor shall permanently replace any copy copier, which is mutually deemed ineffective or faulty. Parts, Staples, Toner, Distribution, and Supplies Maintenance and service shall consist of all parts (including drums, rollers, circuit boards, etc.) necessary to service and repair copiers. Vendor to provide all supplies necessary to operate the copiers (including but not limited to toner, developer, fuser oil, staples, etc.) with the exception of paper. Supplies proposed as part of the maintenance plan must be Original Equipment Manufacturer(OEM) supplies. Supply expectations: • Toner, staples, parts, and supplies must be OEM, no off brand accepted • Offeror retains ownership of consumables inventory • Downtime due to lack of consumables is not acceptable • County does not desire to have excess inventory at any location • Proactive devise monitoring and "just in time" delivery of consumable supplies • Vendor responsible for disposal and recycling of all service parts The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 22 of 38 • Email alerts to selected end-users when toner supply is low • Vendor provided supplies shall be delivered in sufficient quantities to operate all equipment for a minimum of thirty (30) days. The Vendor shall stock parts on County premises to assure 98% equipment "up-time". The County may assess cash penalties against the Vendor for failure to meet promised "up-time" commitments. • At a minimum, vendor shall provide a toll-free number where toners and related supplies can be ordered. When the product is shipped, the packing slip will list the name of the person placing the supply order. If possible, the serial number of the copier for which the supply is for will also be listed. • The County shall provide a secure location for supply storage on County premises. Copier Relocation During the course of this contract, it may be necessary for various reasons to relocate installed copiers. After initial installation, any copier may be relocated two (2)times per contract period at no additional charge. Copier relocation will be done by the Vendor unless the Vendor determines the relocation would not require trained personnel. Copier Right Sizing The County may request pricing from the awarded Contractor that would include equipment and service for all networked print devices, such as laser printers, at the time of the original contract or annually through the term of the contract. Annually, the County may review with the awarded Contractor opportunities to optimize equipment and possibly move or swap equipment to load balance equipment usage. The copier needs of the County may change over the 4-year lease period. The County would like to have flexibility to return up to 5% of the fleet during the lease period without incurring return charges or lease buyouts. Support The successful offeror will be required to name a Support Manager. The Support Manager will be the person who will be empowered to be the general contact and make decisions to ensure that the contract implementation and day-to- day operation is as stated herein. This person will serve as the point of contact for the vendor and conduct the following activities: A. Meet with the County point of contact on a quarterly basis to review reports and copier placements. B. Keep the point of contact abreast of current events in the industry. C. Accept and follow through with all Change Orders and related paperwork. D. Review and coordinate the resolution of invoice disputes Uptime and Penalty In a work stoppage situation wither the unit must be prepared within two working days of a penalty of 1/30 of the monthly lease base will be assessed for each day it is inoperable or a loaner not provided. Networking Support Offeror's shall provide software support staff that shall coordinate with authorized user personnel in charge of the computer network to ensure proper integration of products within the customer's office environment as well as answer questions and concerns of the equipment installed. Respondents are to provide a telephone number for IT related service support for a minimum of 90 days after installation. Network installation support and after installation network support is part of this contract. Equipment shall comply with all County network security requirements and shall provide network security kits as an available option or standard component. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 23 of 38 Driver Support Offerors shall outline in their response the types of drivers that will support the copiers, the number of different drivers recommended for use in the DuPage copier fleet, the anticipated frequency of driver updates, how drivers will be added and/or deleted and overall driver support provided to DuPage IT. Dedicated On-Site Service Technician The successful Offeror shall provide the County a dedicated, on site, full-time (Monday through Friday, 8:00 a.m. to 4:30 p.m.) service technician or technicians as may be required at peak activity periods, trained, and qualified by the equipment manufacturer on the equipment installed. The County shall provide the service technician internet and County e-mail access, in addition to adequate work and storage space. Response times for copiers located on the County complex are expected to be within two business hours of request. If it appears that response cannot be met within two business hours, additional technicians should be sent to the County. Due to security factors, secured locations and other factors the County reserves the right to request that the vendor not "rotate" several service technicians in and out of the County should the onsite technician become unavailable. If the dedicated technician is not busy with County service requests, the awarded Vendor may schedule additional calls for the technician in the immediate area of the County complex. Once a County service request is made, the technician must then respond within the previously defined timeframe. If the County service request is made after hours,the service technician would need to respond to the County at 8:00 A.M.the next morning. At County's discretion, the service technician may be requested to take manual meter reads. Security Overwrite/Encryption: All proposed equipment containing a hard drive must have as available options, HDD Overwrite and/or HDD Encryption capabilities. Data overwrite standards must meet US Department of Defense (DoD) standards for data overwrite. Controls shall identify the ability to comply with all applicable policies, to ensure the protection of data, such as but not limited to: 1. Ability to password protect the device with a complex password 2. Connection filtering with access restrictions 3. Ability to have separate connections for fax and network communication 4. Confidential print jobs, including incoming fax holding with authentication 5. Security logs 6. Hard disk encryption 7. Electronic shredding and or hard disk sanitation - manual, automatic or scheduled 8. Encrypt remote administration traffic 9. Ability to apply port access controls 10. Ability to disable USB ports Optional: 1. Ability to scan badges for printing and tracking Multi- Function Devices that processes or stores data shall have the ability to comply with internal policies such as those related to computer operating systems, configuration management and patch management. For example, if a device has an underlying MS WindowsTm based operating system, the device must comply with WindowsTM policies The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 24 of 38 Installation and Implementation The County desires that the successful Vendor will install the copiers within twenty (20) calendar working days or upon request after award of contract with required training in place during the same period of time. The implementation plan (included in the evaluation criteria) needs to include a detailed methodology on coordinating installation of new equipment while removing the existing equipment with minimal disruption to business continuity. End-User and Key Operator training The Offeror will provide, at their expense, all training required for the operation of any equipment at any site at any time. All locations have a large number of users; the Offeror may use a "Key Operator" concept and specifically train one or more individuals in depth. If a "Key Operator" or other trained personnel should leave a location, the replacement must also be trained in a timely manner. Additional onsite training will be available without charge when requested by the County. Reporting Requirements The Offeror shall maintain an inventory record that identifies all equipment delivered, removed, and replaced under this contract. The inventory record will be provided to the County on a yearly basis or as requested. The report shall include: (1) make and model, location, serial number and all options of the installed equipment, (2) record of performed maintenance and repair, (3) monthly volume of copies produced, by copier, (4)total billing for all copier services provided during this period, and (5) average monthly usage by copier for the contract period. Vendor shall indicate online reporting capabilities assessable under this agreement. Invoicing Invoicing will occur on a monthly basis. Invoices will be made available online and be downloadable. Invoices will contain all or a mix of the following: • County Identification number • Purchase Order Number • Department Reference • Invoice number • Invoice date • Serial # • Model # • Invoice Due date • Lease Time Period (beginning and ending dates) covered by invoice • Copier location (address, building number, floor number and room number) • Beginning meter number and ending meter number, total copies made during billing period • Monthly copy allowance • Copy overages • Lease costs • Remittance address • Vendor contact information for resolving invoicing issues Vendor will generate individual department invoices and consolidated statements and will collaborate with the County on a unified electronic billing format Copiers appearing on department invoices will be determined by the DuPage Finance department. Invoices will be made available for downloading or can be pushed to end users via email. Vendors will be able to receive payment via ACH (Automated Clearing House), Procurement Card (P-Card) and checks. Vendor will structure invoice allowing it to be downloaded to Info Lawson EFP, allowing invoice amounts to be charge to various departments. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 25 of 38 SECTION 7 - EVALUATION CRITERIA Evaluation: All proposals received will be evaluated by an Evaluation Committee comprising of County representatives. The evaluation will be based upon the information provided in the proposal, additional information requested by DuPage for clarification, information obtained from references and independent sources and oral presentations if requested. Proposals will be evaluated equally and fairly; no preference will be given to any offeror based solely on previous experience with the County or to an incumbent thereof. The County reserves the right to make additional inquiries and may request the submission of additional information. Proposals will be scored based on the evaluation criterial listed below. The top-ranking proposal(s)will move to the second stage evaluation. The County of DuPage reserves the right to request Best and Final offers. Shortlisting: The County may shortlist the offerors based upon responses to the above items. If necessary, the County will conduct interviews/demonstrations. The County will notify each offeror on the shortlist, if such presentation is required. These presentations will provide an opportunity for the offerors to respond to questions posed by the evaluation committee and to clarify their proposal response. The County will not reimburse presentation costs of any offeror. First Stage Evaluation Criteria: Responses shall follow the order listed below. This will help the evaluator as they complete and contrast response. Experience, Expertise, References—30% • Vendor background and environmental policy • Company size • Demonstration and references of 3 successful projects similar in size and scope • Previous public procurement experience Pricing Structure (Offeror may submit pricing options or programs) —20% • Lease pricing structure o Alternative Lease Programs ■ Municipal Lease ■ Non-Appropriation Lease • Purchase pricing structure o Alternative Programs (not limited to): ■ Copier Pool Program ■ Copier Click Program ■ Credit Programs • Flexibility in right sizing fleet and copy program • Using Attachment D— Price Worksheet Identify the proposed products available under the contract and national program. Resources, Approach, and Methodology—50% • IT resource availability (Security, Training and Online reporting capabilities viewable and downloadable by key operators • Billing flexibility • Dedicated in-house and customer service support line • Methodology and approach to copier usage analysis and recommendation • Implementation Plan and Timetable • Equipment Capability The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 26 of 38 First Stage Evaluation: 100 points • Scores will be used to determine Offerors within a competitive range. The competitive range will be made of Offerors whose individual scores, when viewed together, form a group of the highest ranked Offerors above a natural break in the scores. Offeror above the natural break in points will proceed to the Second Stage Evaluation. • The County of DuPage reserves the right to ask follow-up questions of Offerors during first stage evaluations. The questions will be for the purpose of clarification of information already contained in submittals and not be an opportunity to submit additional documentation or change existing documentation. • The County of DuPage reserves the right to award after the first stage evaluation to the highest ranked Offeror without moving on to the second stage evaluation. The County of DuPage will require the intended awardee to provide equipment and/or demonstration of copier equipment prior to a written notice of intent to award. • National Program. Provide a response to the national program Attachment E (Exhibits A& B) • The successful offeror will be required to sign Attachment E, Exhibit B, National IPA Administration Agreement. Offerors should have any reviews required to sign the document prior to submitting a response. Offeror's response must include any proposed exceptions to the National IPA Administration Agreement. • Describe the current distribution model capable of delivering products nationwide, including the number, size and location of your company's distribution facilities, warehouses, and retail network, where applicable. Describe your coverage of the United States. Second Stage Evaluation Criteria: The County may proceed to a 2nd stage evaluation based off the factors listed below. • IT Interface & End-user Interface • Online Reporting Abilities • Presentation, interview, and key personnel • Best and Final offering Second Stage Evaluation • The County may invite short-listed offerors to an interview conducted by the evaluation committee. This interview process shall include asking for clarification. The County may ask the short-listed offeror to provide at no charge to the County of DuPage, a copier for evaluation. The copier will reflect the needs of the County. The evaluation process may take up to 12 weeks to complete. The copier will be sent to a predetermined location within the County of DuPage government campus for evaluation by the Information Technology(IT) Department and designee end-users. IT Evaluation factors to include: • Security: hard drives encryption • Frequency of data erasure • Process to scan to file, scan to email, scan to network shares • Software/hardware to stamp page numbers, remote meter reading, automatic toner ordering, self- diagnose, etc. on copies and services • OCR capabilities • Methodology to centrally manage copiers • Management and ease of setting up and updating address books on copiers • Ease to setup fax to distribution lists • Ease to setup faxes sent to email when received • Ease to setup of sending faxes sent to recipient within DuPage network and outside of network. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 27 of 38 • Other factors relevant during review time End-user Evaluation factors to include: • Paper handling and sizes: ability to change size within trays • Intuitive controls and allowing users to understand how to execute functions • Clarity of displays and controls • Difficulty in switching from one function to another • Ease at replacing toner cartridges • Ease at removing paper jams The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 28 of 38 SECTION 8- ATTACHMENT LISTING A- HIPPA Confidentially Agreement B— DuPage County Copier Listing C - Configuration Details D- Price Worksheet E - National IPA Attachment(Exhibits A- F) The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 29 of 38 Attachment A— HIPPA Confidentiality Agreement COUNTY OF DU PAGE, ILLINOIS CONVALESCENT CENTER 400 North County Farm Road Wheaton, IL 60187-3978 (630) 665-6400 Confidentiality Agreement for Vendors who are not Business Associates The DuPage Convalescent Center(DPCC) has a legal and ethical responsibility under the Health Insurance Portability and Accountability Act ("HIPAX) to safeguard the privacy of all patients and to protect the confidentiality of their Protected Health Information ("PHI"). In the course of working for DPCC, ("Vendor") and/or its employees may come into possession of PHI or other confidential patient information, even though patient services are not part of the Vendor's assigned duties. Vendor understands that such PHI must be maintained in the strictest confidence. As a condition of Vendor's work arrangement, Vendor agrees that it will not disclose any PHI or other confidential patient information whatsoever or permit any person to examine such information. In addition to agreeing to non-disclosure of any patient information, Vendor will inform the Administrator or Designee of any occurrence when any confidential patient information is available to Vendor. Vendor will give the information to DPCC and provide information concerning the incident. The specific information that Vendor provides about such an occurrence will include a description of where the incident occurred, when the incident occurred, who found the information, if any DPCC workforce personnel were involved with the incident, and any subsequent action taken. Vendor understands that a violation of this agreement may result in corrective action, including but not limited to, termination of the work arrangement between Vendor and the DPCC. Signature of Authorized Vendor Representative Date Name & Title of Authorized Vendor Representative Signature of Authorized DPCC Representative Date Name & Title of Authorized DPCC Representative 7/25/2017 Copier Master Locations TOSHIBA Serial NET Printer DuPage FEB-JAN TOTAL FLOOR/ COLOR OR AVG.MONTHLY Monthly Feburary March April June August September October November December January Name MOS) Number Type/Model Configuration LOCATION I DESCRIPTION Identifier Printer BLDG ROOM B&W COPIES (12 COPIES Allowance Usage Usage Usage May Usage Usage July Usage Usage Usage Usage Usage Usage Usage SC2JC63502 ESTUD1O456 e456/MJ1032/KD1026 WIA RM 302 Hallway Jim Lisle 3 Black 85,027 7,086 8,000 9,667 9,621 6,435 5,470 7,658 4,351 9,905 7,794 6,323 7,285 6,754 3,764 SC21KC67092 ESTUD1O456 e456/GD1250NXF/MJ1101/MJ6103/ WIA RM 302 FILE ROOM Lisle 3 Black 122,686 10,224 8,000 8,427 12,594 12,276 9,328 10,982 7,438 10,800 11,300 10,420 11,674 9,135 8,312 KD1026 SC21KC67223 ESTUD1O356 e356/GD1250NXF/KD1026 workforce dev RM 302 RESOURCE Lisle 3 Black 18,210 1,518 7,000 1,710 1,372 1,311 1,575 937 1,204 1,157 2,067 1,830 1,974 1,436 1,637 SCEID32572 ESTUD1O457 s457/GD1250NXF/MJ1032/MJ6007/ Lisle Youth Lisle 3 Black 32,950 2,746 8,000 4,333 3,263 2,683 2,921 4,186 1,112 3,369 1,367 2,625 2,953 1,373 2,765 KD1026 SS21C91699 TOSHIBAe- e306/GD1250NXF/MJ1032 Veterans Asst.Comm.-CAFETERIA- 172.23.12.44 VAC1 421 2 Black 49,168 4,097 5,000 5,054 4,154 4,796 3,107 6,832 3,714 4,336 4,149 3,319 2,710 3,082 3,915 STUDIO 306 2ND FLR SC21KC67122 ESTUD1O356 e356/GD1250NXF/MJ1032/KD1025/ Treasurer 421 bldg/1-200 172.23.39.15 tr-copierl 421 1-200 Black 30,662 2,555 7,000 1,229 2,893 1,802 1,674 3,448 1,996 2,430 3,708 2,266 1,869 1,759 5,588 MY1033 SCYHC48090 ESTUD1O2007 Desktop Treasurer 421 bid/1-200 172.23.039.055 tr-front1 421 1 1-200 Black 1 5,484 457 1,500 943 946 311 411 541 298 321 464 327 253 444 225 SCGJC18990 ESTUD1O556 e556/GD1250NXF/MJ1027/MJ6003 Supervisor of Assessments,421,1-100 172.23.26.16 soa-frontl 421 1-100 Black 142,307 11,859 18,000 7,907 16,566 12,547 9,587 7,054 8,345 12,468 13,417 13,602 21,199 9,664 9,951 SCBJC23618 ESTUD105540CT e5540CT/MJ1103/MP2501 Supervisor of Assessments,421,1-100 172.23.26.10 soa-mainl 421 1-100 Black 97,564 8,130 18,000 9,483 13,071 8,874 7,741 6,922 6,598 7,340 8,069 7,820 9,343 8,092 4,211 SCBJC23618 ESTUD105540CT e5540CT/MJ1103/MP2501 Supervisor of Assessments,421,1-100 172.23.26.10 soa-mainl 421 1-100 Color 17,910 1,493 2,000 1,669 2,245 1,347 740 1,092 889 1,020 1,248 1,188 2,455 3,038 979 SC21KC67104 TOSHIBA456 e456/GD1250NXF/MJ1032/KD1026 STORMWATER 172.23.3.34 SW-FRONT 421 2 Black 42,169 3,514 10,000 3,018 3,884 3,257 3,101 3,682 2,670 4,563 3,897 4,076 4,765 2,556 2,700 SC71KC35148 TOSHIBA4555C e4555C/GD1320NX/MJ1036N STORMWATER 172.23.3.36 SW-FRONT 421 2 Black 46,621 3,885 10,000 5,501 2,846 4,086 5,614 6,487 2,396 3,342 3,356 4,396 2,825 2,996 2,776 COLOR SC71KC35148 TOSHIBA4555C e4555C/GD1320NX/MJ1036N STORMWATER 172.23.3.36 SW-FRONT 421 2 Color 76,285 6,357 5,000 5,249 3,804 6,497 6,109 11,350 7,936 8,210 5,949 5,863 5,559 5,912 3,847 COLOR SCYAD83845 ESTUD102007 Desktop IMAGING-BASEMENT 172.30.5.64 505 BASEMENT Black 17,408 1,451 1,500 1,239 1,142 1,550 2,187 2,032 1,413 1,140 1,822 1,325 1,635 1,009 914 SC21KC67062 ESTUD1O456 e456/GD1250NXF/MJ1032/KD10251 Courtroom 4012 Annex 2nd fir 172.31.5.25 503 2,4012 Black 91,519 7,627 8,000 8,586 9,726 10,545 7,870 7,274 5,412 4,850 6,775 4,496 7,977 9,358 8,650 MY1033 SC21KC67071 ESTUD1O456 e456/GD1250NXF/MJ1032/KD10251 COURTROOM 4000 172.31.3.33 503 2,4000 Black 102,888 8,574 10,000 9,793 9,408 8,394 4,854 8,984 8,860 8,323 9,219 6,848 13,294 7,992 6,919 MY1033 SC21KC67073 ESTUD1O456 e456/GD1250NXF/MJ1032/KD10251 Courtroom 4010 Annex 2nd fir 172.31.5.17 503 2,4010 Black 71,327 5,944 10,000 7,962 7,128 4,633 4,471 5,455 4,132 4,411 8,145 5,126 7,870 8,054 3,940 MY1033 SC21KC67074 ESTUD1O456 e456/GD1250NXF/MJ1101/KD1025/ FINACIAL CRIMES 2ND FLOOR 172.31.5.118 503 2 Black 66,956 5,580 8,000 5,143 5,281 5,471 5,670 5,745 5,453 5,127 7,092 5,999 6,290 5,061 4,624 MY1033/Bates Stampin SC21KC67094 ESTUD1O456 e456/GD1250NXF/MJ1032/KD10251 2ND floor Courtroom 4014 172.31.5.103 503 2,4014 Black 50,889 4,241 8,000 3,034 3,595 4,199 3,037 4,038 4,218 6,335 4,072 2,666 3,387 7,746 4,562 MY1033 SC21KC67095 ESTUD1O456 e456/GD1250NXF/MJ1032/KD1025/ Courtroom 4006 Annex.2nd fir 172.31.5.31 503 2,4006 Black 92,729 7,727 8,000 9,234 9,346 8,108 5,124 6,983 6,587 7,106 7,736 5,675 7,895 9,611 9,324 MY1033 SC21KC67097 ESTUD1O456 e456/GD1250NXF/MJ1032/KD1025/ Courtroom 4004,annex 2nd floor 172.31.5.28 503 2,4004 Black 117,951 9,829 8,000 10,814 12,238 7,640 7,664 10,799 7,692 11,654 9,608 8,776 11,250 10,846 8,970 MY1033 SC21KC67101 ESTUD1O456 e456/GD1250NXF/MJ1101/MJ6103/ Administration-Robin,next to SUPPLY 172.31.3.40 503 2 Black 87,606 7,301 8,000 7,984 7,916 9,208 4,680 11,657 4,768 6,311 6,984 4,580 8,821 9,001 5,696 KD1025/MY1033 ROOM,2ND FLOOR SC71KC31415 ESTUD1O2555C e2555C/GD1320NX/MJ1036N/KD10 ROBERT BERLINS OFFICE 2nd Fir 172.31.3.30 503 2 Black 10,820 902 3,000 920 1,225 1,264 470 1,607 556 394 890 669 1,285 548 992 32N/MY1039 SC71KC31415 ESTUD1O2555C e2555C/GD1320NX/MJ1036N/KD10 ROBERT BERLINS OFFICE 2nd Fir 172.31.3.30 503 2 Color 22,224 1,852 1,000 1,510 2,060 1,852 1,301 2,003 1,278 1,777 1,939 1,936 3,238 1,720 1,610 32N/MY1039 SCGJC18915 ESTUD1O556 e556/GD1250NXF/MJ1027/MJ6003/ NARCOTICS/SVU 2ND FLR 172.31.5.37 503 2 Black 167,550 13,963 18,000 10,740 12,611 12,339 17,640 16,077 9,097 15,344 18,711 12,564 17,030 13,756 11,641 MP4004/Bates Stamping SCGJC18922 ESTUD10556 e556/MJ1027 MISDEMEANORI 2ND FLOOR 172.31.2.74 503 2 Black 216,047 18,004 18,000 17,047 23,995 19,706 15,093 19,531 15,028 16,559 18,741 15,639 19,405 18,361 16,942 SCGJC18952 ESTUD1O556 e556/GD1250NXF/MJ1027/MP4004/ 2ND FLR JUVENILE SVU 172.31.5.16 503 2 Black 209,535 17,461 18,000 15,633 21,789 15,829 12,334 16,196 15,329 17,025 16,021 13,242 30,771 18,995 16,371 Bates Stampinq SCGJC18956 ESTUD1O556 e556/GD1250NXF/MJ1027/MJ6003/ APPEALS AREA 2ND FLOOR 172.31.5.61 503 2 Black 128,521 10,710 18,000 10,976 14,542 10,940 7,894 11,393 7,995 11,413 9,687 7,251 21,026 9,120 6,294 MP4004/Bates Stamping SCGKC19044 ESTUD1O556 e556/GD1250NXF/MJ1027/MJ6003 MISDEMEANOR2 2ND FLR 172.31.2.25 503 2 Black 171,298 14,275 18,000 15,888 16,545 14,261 13,050 15,110 16,643 13,994 12,414 11,808 16,669 12,529 12,387 SCGKC19046 ESTUD10556 e556 RECORDS 2ND FLR,204,Victor 172.31.2.99 503 2 Black 200,084 16,674 18,000 15,896 17,720 15,018 13,903 19,316 16,928 17,315 18,391 14,715 18,206 17,765 14,911 SCGKC19053 ESTUD1O556 e556/MJ1027/MJ6003/MP4004/Bate FELONY CENTRAL LRG COPIER,2ND 172.31.5.11 503 2 Black 101,000 8,417 18,000 4,012 6,449 6,109 4,992 13,197 3,689 3,836 9,799 17,641 29,063 1,073 1,140 s Stampinq FLR SCGKC19055 ESTUD10556 e556/GD1250NXF/MJ1027 INVESTIGATIONS 2ND FLR,228 172.31.5.9 503 2,228 Black 118,888 9,907 18,000 9,813 9,585 8,850 8,136 14,288 9,805 9,210 9,820 13,519 8,298 9,747 7,817 SCGKC19058 ESTUD1O556 e556/GD1250NXF/MJ1027/MP4004 CHILD SUPPORT 2ND FLR 172.31.2.67 503 2 Black 99,989 8,332 18,000 8,512 9,826 8,814 7,899 11,325 6,174 7,872 7,950 6,640 8,857 9,009 7,111 SCGKC19061 ESTUD1O556 e556/GD1250NXF/MJ1027/MJ6003/ CIVIL STORAGE ROOM,Big Copier- 172.31.3.43 503 2 Black 243,355 20,280 18,000 16,548 16,407 20,318 15,864 19,982 18,350 17,686 27,922 15,364 34,990 22,887 17,037 MP4004/Bales Stampinq 2ND FLR,K-30 SCKJC13320 ESTUD10756 e756/MJ1027/MJ6003/MP4004 RECORDS FILE RM 204,2ND FLR 172.31.2.91 503 2,204 Black 477,989 39,832 45,000 38,566 42,522 44,171 31,982 52,397 38,963 44,368 40,709 34,353 38,100 40,644 31,214 SCYAD83844 ESTUD1O2007 Desktop DVU NARCOTICFLRCRETARY,2ND 172.31.5.71 503 2 Black 7,728 6" 1,500 477 388 507 902 856 612 703 886 489 832 576 500 SS21C91692 ESTUD1O306G e306/MJ10321KD1025/MY1033 FELONY CENTRAL SMALL COPIER, 172.31.5.15 503 2 Black 33,431 2,786 5,000 1,473 1,461 1,854 1,711 3,721 3,936 1,728 2,340 2,262 9,594 1,820 1,531 2ND FLR SS21C91694 ESTUD1O306G e3061GD1250NXF CIVIL EAST,SMALL COPIER 2ND FLR 172.31.3.76 503 2 Black 13,324 1,110 5,000 599 345 2,287 1,232 952 1,103 623 724 1,075 2,762 1,194 428 SS21C91701 ESTUD1O306G e306/GD1250NXF/KD1025/MY1033 COURTROOM 40152ND FLR 172.31.2.115 503 2 Black 66,575 5,548 5,000 4,535 8,019 4,837 4,754 5,168 5,767 4,897 8,179 4,548 6,019 4,796 5,056 SS21C91710 ESTUD1O306G e306/GD1250NXF/MJ1032/KD1025/ COURTROOM 4017 2ND FLR 172.31.2.112 503 2 Black 20,998 1,750 5,000 902 2,754 3,650 2,324 2,506 1,220 1,234 2,030 1,590 811 1,070 907 MY1033 fc- SCYHC48103 ESTUDIO 2007 Desktop Childrens Advocacy Center-Open Area 172.026.001.001 childrencent 422 1 Black 4,330 361 1,500 514 466 382 115 316 130 495 466 269 367 462 348 at SC21KC67181 A CHILDRENS'S ADVOCACY-Hallway STUDIO 356 copier 17226.1.190 st-ccl 422 1 Black 56,346 4,696 7,000 7,167 5,119 9,614 4,692 3,450 3,740 2,837 4,726 2,880 4,658 3,955 3,508 STUDIO e356/GD1250NXF/MJ1032 SC2JC61624 ESTUD10256 e256 COURT SECURITY-3RD FLOOR 172.30.16.21 505 3-3325 Black 12,090 1,008 3,000 506 819 1,154 2,840 1,738 524 460 1,087 1,084 313 1,324 241 Copier Master Locations TOSHIBA Serial NET Printer DUPage FLOOR/ COLOR OR FEB-JAN TOTAL AVG.MONTHLY Monthly Feburary March April June August September October November December January Number Type/Model Configuration LOCATION I DESCRIPTION Identifier Printer BLDG ROOM gB,W COPIES (12 COPIES Allowance Usage Usage Usage May Usage Usage July Usage Usage Usage Usage Usage Usage Usage Name MOS) SC2JC63386 ESTUD10456 e456/MJ1032 WARRANTS 172.23.8.153 501 1 Black 56,686 4,724 10,000 5,626 3,276 2,086 3,469 8,202 4,493 5,756 8,344 3,737 4,461 3,089 4,147 SC2JC63985 ESTUD10256 e256/MJ1032 CORRECTIONS ADMINISTRATION 172.23.8.160 501 1 Black 18,900 1,575 3,000 1,028 1,615 910 1,413 1,706 4,270 1,193 1,575 1,029 2,268 417 1,476 SC2JC63986 ESTUD10256 e256 PATROL ACCREDITION 172.23.30.174 501 1 Black 14,241 1,187 3,000 1,891 864 752 1,813 434 2,380 233 659 524 2,783 930 978 SC2JC64009 ESTUD10256 e256/MJ1032/KD1025/MY1033 CRIME LAB OFFICES 172.23.30.114 501 1 Black 11,016 918 3,000 2,904 754 628 674 1,066 726 649 568 404 1,245 792 606 SC2JC64013 ESTUD10256 I e256/MJ1032 NARCOTICS 172.23.8.134 501 2 Black 5,536 461 3,000 269 246 1,219 216 987 281 513 338 660 425 237 145 SC2JC64047 ESTUD10256 e256 CRIME LAB HALLWAY 172.23.30.128 501 2 Black 14,797 1,233 3,000 1,595 1,650 1,332 1,507 1,091 451 1,304 1,463 1,286 1,306 930 882 SC2JC64078 ESTUD10256 e256 JAIL LAW LIBRARY none found 501 2 Black 42,514 3,543 3,000 3,860 1,520 1,780 998 1,054 8,632 2,139 7,978 2,086 8,241 2,649 1,577 SC21KC67077 ESTUD10456 e456/MJ1032 RADIO ROOM 172.23.30.245 501 1 Black 78,929 6,577 10,000 5,887 6,632 5,893 5,763 8,445 6,637 7,069 5,923 4,862 7,435 7,908 6,475 SC21KC67088 ESTUD10456 e456/MJ1032 DETECTIVES 172.23.30.56 501 1 Black 42,172 3,514 8,000 3,572 3,729 4,692 2,020 3,614 2,618 3,809 3,803 2,479 3,621 4,228 3,987 SC21KC67093 ESTUD10456 e456/GD1250NXF Sherif entranceSQUAD ROOM 172.23.30.85 501 1 Black 82,635 6,886 10,000 11,397 6,785 6,954 5,408 4,040 3,081 5,522 8,657 7,357 8,494 9,207 5,733 SC21KC67113 ESTUD10456 e456 DR#2 Jail Medical Records 172.23.8.186 501 2 Black 63,011 5,251 10,000 5,795 4,786 6,899 3,442 4,515 5,542 5,772 4,014 3,530 4,979 9,541 4,196 SC21KC67125 ESTUD10356 e356 WARRANTS/RECEIVING 172.23.8.42 501 2 Black 211,329 17,611 7,000 12,185 18,236 19,382 14,691 18,895 18,167 18,595 15,023 17,774 20,971 21,537 15,873 SC2KC67132 ESTUD10356 e356 CIVIL DIVISION OUTSIDE 172.23.8.175 501 1 Black 81,692 6,808 7,000 8,224 8,512 6,736 6,290 9,302 6,886 7,761 6,442 5,404 5,686 5,169 5,280 BREAKROOM SC7JC59811 ESTUD102050C e205OC(includes cabinet) DETECTIVES 172.23.90.96 501 1 Black 2,440 203 1,000 253 188 126 104 456 64 94 93 125 211 410 316 SC7JC59811 ESTUD102050C e205OC(includes cabinet) DETECTIVES 172.23.90.96 501 1 Color 17,977 1,498 1,000 529 1,021 1,580 522 907 699 2,268 3,368 2,157 2,507 935 1,484 SC7JC59825 ESTUD102050C e205OC(includes cabinet) JAIL VISITION/Kretovics Office 172.23.29.148 501 1 Black 6,853 571 1,000 412 1,369 424 1,128 805 260 477 604 301 281 206 586 SC7JC59825 ESTUD102050C e205OC(includes cabinet) JAIL VISITION/Kretovics Office 172.23.29.148 501 1 Color 3,428 286 600 187 519 266 731 705 42 222 121 68 222 42 303 SC7KC31403 ESTUD102555C e2555C/GD1320NX FORENSICsherrflst FLR 172.23.30.37 501 1 Black 26,947 2,246 3,000 1,674 2,333 2,925 1,266 2,329 1,623 2,332 1,497 1,617 2,404 2,604 4,343 SC7KC31403 ESTUD102555C e2555C/GD1320NX FORENSICsherrflst FLR 172.23.30.37 501 1 Color 18,163 1,514 1,500 1,489 1,322 1,108 887 1,403 1,353 2,861 1,002 1,644 2,039 1,690 1,365 SC7KC31453 ESTUD102555C e2555C/GD1320NX SHERIFF'S office DOOR 172.23.30.146 501 2 Black 29,791 2,483 3,000 6,909 2,541 3,037 1,205 909 3,140 3,951 1,499 760 1,566 2,162 2,112 SC7KC31453 ESTUD102555C e2555C/GD1320NX SHERIFF'S office DOOR 172.23.30.146 501 2 Color 7,101 592 2,500 584 755 1,523 785 304 1,282 466 451 192 272 206 281 SCGJC18811 ESTUD10556 e556/MJ1027 COURT SECURITY SERGEANTS OFF 172.30.13.38 505 2-248 Black 141,493 11,791 18,000 9,834 15,215 11,504 11,033 13,912 9,269 12,958 11,427 9,258 10,911 14,239 11,933 SCGJC18960 ESTUD10556 e556 MASTER CONTROL,1st Floor,B-Side 172.23.8.245 501 1 Black 144,114 12,010 18,000 10,685 12,462 12,576 11,000 13,587 10,733 11,310 10]423 11,008 13,225 13,085 13,758 of the Jail SCGJC18961 ESTUD10556 e556 JUST Office 2nd floor,B-side of the Jail 172.23.8.167 501 2 Black 101,515 8,460 18,000 12,662 10,130 12,739 5,664 7,248 7,517 7,545 8 8,683 6,982 7,670 6,568 SCGJC19001 ESTUD10556 e556/MJ1027 Jail Entrance-Civil Division room on 172.23.8.174 501 Black 72,982 6,082 18,000 11,765 3,995 2,016 3,577 234 8,704 21,789 1 10,484 1,657 3,114 4,033 right SCKKC13425 ESTUD10756 e756 Sheriff RECEIVING&DISCHAGE 172.23.8.242 501 1 Black 753,081 62,757 45,000 54,308 15,584 52,096 40,412 62,637 54,918 89,399 88 76,957 83,730 65,726 69,034 SCRJC13760 ESTUDI0856 e856 Sheriff RECEIVING&DISCHARGE 172.23.8.206 501 1 Black 507,329 42,277 70,000 47,130 77,228 28,068 40,951 60,740 41,963 30,485 27 24,499 40,487 46,060 42,347 SCYAD83846 ESTUD102007 Desktop MARSHALL OFFICE 172.23.8.248 503 2 Black 2,080 173 1,500 92 179 242 165 146 88 109 161 71 313 268 SCYAD83847 ESTUDI02007 Desktop DOORI9 PATROL-DEBRA GAMBLE 172.23.30.195 501 Black 10,164 847 1,500 741 909 955 1,065 883 703 770 937 781 860 691 SCYAD83848 ESTUD102007 Desktop 2nd floor,room 2001,moving to court 172.30.8.11 505 2,2011 Black 5,029 419 1,500 374 472 445 375 430 315 335 572 519 356 413 room FAMILY CTR COURT-FOYER SCYAD83850 ESTUD102007 Desktop QUARTER MASTER 172.23.8.191 501 1 Black 4,279 357 1,500 442 397 291 299 389 498 511 391 180 258 233 SCYAD83851 ESTUD102007 Desktop SHERIFF--ADMIN,outside the office of 17223.30.137 501 1 Black 280 23 1,500 133 9 70 21 2 1 2 1 3 - 18 John ZarubaSCYFC29663 ESTUD102007 Desktop B-side Medical/B-side of Jail,2nd Floor 172.23.30.208 501 2 Black 39,404 3,284 1,500 3,019 3,678 2,642 1,758 4,200 4,167 3,087 3 2,567 3,398 3,001 3,917 SCYHC48060 ESTUD102007 Desktop CRIME LAB Latent Prints-2nd flr. 172.23.30.127 501 2 Black 47 4 1,500 1 4 2 15 2 1 13 1 1 1 1 SCYHC48065 ESTUD102007 Desktop SWAP DEPARTMENT ????? 200 1 Black 1,800 150 1,500 1 1 1 154 144 303 205 119 290 162 247 SCYHC48073 ESTUD102007 Desktop Facilities Manaqement 172.30.10.20 505 BASEMENT Black 2,535 211 1,500 440 358 124 96 399 148 161 261 179 222 127 20 SCYHC48106 ESTUD102007 Desktop FACILITIES MANAGEMENT 172.23.8.193 501 BASEMENT Black 8,985 749 1,500 691 951 978 524 1,195 727 594 586 777 584 783 595 SS21C91666 ESTUD10306G e306 RECEIVING&DISCHARGE 172.23.8.243 501 1 Black 157,698 13,142 5,000 10,735 31,376 31,052 17,072 23,470 8,934 6,933 6,167 6,260 5,837 4,971 4,891 SS21C91689 ESTUD10306G e306 Civil Division outside Conference Room 172.23.8.50 501 1 Black 54,109 4,509 5,000 4,283 5,226 4,933 4,024 6,259 4,685 4,667 4,669 3,455 3,826 4,191 3,891 SS21C91695 ESTUD10306G e306 KITCHEN-2ND FLOOR 172.23.30.254 501 2 Black 52,345 4,362 5,000 5,819 5,000 3,638 6,047 3,246 4,819 3,692 6,247 3,349 3,791 3,877 2,820 SS21C91705 ESTUD10306G e306/MJ1032/KD1025/MY1033 RECORDS DIVISION 172.23.30.71 501 1 Black 28,411 2,368 5,000 2,177 2,830 2,635 2,157 2,353 2,318 2,355 2,913 1,888 2,095 2,153 2,537 SS21C91708 ESTUD10306G e306 DOOR#100UTSIDE ?? 200 1 Black 66,747 5,562 5,000 3,905 5,617 5,359 4,988 8,507 5,037 6,481 6,093 5,990 5,762 5,144 3,864 SCYGC34382 TOSHIBAe- Desktop SECURITY OFFICE,421 BLDG,1-700A 172.023.034.021 sec421 421 1-700A Black 6,302 525 1,500 500 771 640 513 493 686 586 572 368 400 467 306 STUDIO 2007 SC2JC63980 TOSHIBA256 e256/GD1250NXF/MJ1032/KD1025/ REGIONAL OFFICE OF EDUCATION 192.168.2.23 ROE- 421 2 Black 21,404 1,784 3,000 2,358 2,395 1,527 1,642 1,382 963 1,845 1,983 2,718 1,790 1,623 1,178 MY1033 FRONT SC2JC64080 TOSHIBA256 e256/GD1250NXF/MJ1032/KD1025/ REGIONAL OFFICE OF EDUCATION 192.168.2.43 ROE-BACK 421 2 Black 19,544 1,629 3,000 722 1,650 2,160 1,635 1,181 899 2,025 2,454 2,068 1,977 1,547 1,226 MY1033 SC2JC64040 ESTUD10256 e256/GD1250NXF/MJ1032/KD1026 Recorder of Deeds,421,1st flr,L-1400, 172.23.15.95 rd-fcl 421 1400 Black 17,867 1,489 5,000 1,216 1,645 1,299 1,306 2,031 1,381 1,561 2,050 1,272 1,755 1,269 1,082 North window SC2JC64014 TOSHISTUD1 256 e256/GD125ONXF/MJ1032/KD1026 Recorder of 00.Ceeeds,429,1st flr,L- 172.23.15.98 rd-fc2 421 1-400 Black 33,012 2,751 5,000 2,478 3,001 2,314 1,870 3,156 1,997 3,151 2,881 2,801 2,958 3,572 2,833 STUDI0256 1400.Cenler SC2JC64051 STUD10256 e256/GD125ONXF/MJ1032/KD1026 Recorder of Deeds,421,1st flr,L-1400 172.23.15.97 rd-vault 421 1-400 Black 27,976 2,331 3,000 1,607 2,852 2,573 2,040 3,474 2,765 2,352 1,668 1,315 3,571 2,299 1,460 TUDI56 SCYHC48089 ESTUD102007 Desktop Recorder of Deeds,421,Basement 172.023.011.03 rod-IT2 421 Lower Level Black 1,340 112 1,500 78 159 164 155 111 80 83 112 100 132 94 72 SC2KC67068 ESTUD10456 e456/MJ1032/KD1026 PUBLIC DEFENDER RECEPTION 172.31.6.36 503 1 Black 79,543 6,629 8,000 8,049 8,863 6,611 5,052 1 5,666 1 4,870 1 5,167 1 6,236 5,610 11,196 6,882 5,341 SC7KC35278 ESTUDI04555C e4555C/GD1320NX/MJ1036N/KD10 PUBLIC DEFENDER 172.31.6.21 503 1 Black 58,004 4,834 8,000 5,778 9,112 4,494 3,640 6,094 3,592 4,578 4,906 3,651 4,478 3,770 3,911 31 ADMINISTRATION SC7KC35278 ESTUD104555C e4555C/GD1320NX/MJ1036N/KD90 PUBLIC DEFENDER 172.31.6.21 503 1 Color 29,068 2,422 3,000 1,634 2,654 1,731 2,039 2,564 2,260 1,977 2,847 2,272 4,254 2,728 2,108 31 ADMINISTRATION Copier Master Locations TOSHIBA Serial NET Printer DuPage FLOOR/ COLOR OR FEBJAN TOTAL AVG.MONTHLY Monthly Feburary March April June August September October November December January Number Type/Model Configuration LOCATION/DESCRIPTION Identifier Printer BLDG ROOM B&W COPIES (12 COPIES Allowance Usage Usage Usage May Usage Usage July Usage Usage Usage Usage Usage Usage Usage Name MOS) SCGJC18953 ESTUD1O556 e556/GD1250NXF1MJ1027/MJ6003/ PUBLIC DEFENDER SOUTH EAST 172.31.6.31 503 1 Black 159,545 13,295 18,000 12,438 13,538 10,295 14,620 19,870 9,733 9,930 14,071 15,233 20,026 10,695 9,096 MP4004 SC2FC46075 ESTUD1O256 e2561GD1250NXF 3rd floor,Room 337 DETENTION 172.30.13.20 505 3,337 Black 20,071 1,673 3,000 1,774 2,605 1,984 994 1,499 1,231 1,627 2,391 1,496 1,403 1,622 1,445 SCREENING TRANSPORT SC2JC66062 ESTUD1O356 e356/MJ1032 1st floor,north window JUVENILE 172.31.7.25 503 1 Black 80,228 6,686 7,000 5,795 7,029 6,861 5,161 7,647 6,165 5,581 7,326 5,819 6,924 7,412 8,508 INVESTIGATION SC2JC66117 ESTUD1O356 e356/GD1250NXF/MJ1032/KD1026 Adult Investigation l ST FLR SOUTH 172.31.7.11 503 1 Black 130,795 10,900 7,000 10,233 12,867 11,332 9,224 12,789 8,094 11,354 11,570 9,575 11,604 12,118 10,035 PROBATION SC21KC67134 ESTUD1O356 e356/GD1250NXF/MJ1032/KD1026 Probation l st floor,south ADULT 172.31.8.115 503 1 Black 142,319 11,860 7,000 13,866 13,902 11,816 11,251 14,159 11,127 12,055 12,223 10,589 10,918 10,893 9,520 BULLPEN SC7KC31434 ESTUD1O2555C e2555C/MJ1036N/KD1031 Probation 3rd floor,south-east, 172.30.7.25 505 3 Black 37,212 3,101 3,000 1,665 1,880 2,349 1,837 3,290 3,201 2,244 2,191 5,703 4,582 6,410 1,860 Bookkeeping SC7KC31434 ESTUD1O2555C e2555C/MJ1036N/KD1031 Probation 3rd floor,south-east, 172.30.7.25 505 3 Color 15,159 1,263 1,000 1,499 1,633 2,083 578 1,682 1,754 578 1,107 1,022 1,317 857 1,049 Bookkeepinq SCGJC18945 ESTUD1O556 e556/GD1250NXF/MJ1027 Probation JUVENILE AREA Bull Pen RM 172.31.8.125 503 1,129 Black 127,462 10,622 18,000 10,866 11,848 12,350 11,475 13,452 10,947 10,927 9,832 7,817 9,815 10,040 8,093 SCGJC18951 ESTUD1O556 e556/MJ1027/MJ6003 Probation RECEPTION AREA RM 132 172.31.7.96 503 1,132 Black 248,946 20,746 18,000 19,254 22,316 16,317 16,710 25,257 19,503 23,615 23,400 11,343 22,412 25,753 23,066 SCGKC19065 ESTUD1O556 e556 Probation PRETRIAL AREA-1st Fir West 172.31.8.111 503 1 Black 192,755 16,063 18,000 13,968 15,409 16,334 15,276 19,448 14,143 16,579 18,397 13,459 17,127 16,393 16,222 Wall SCKJC13311 ESTUD1O756 e756/MJ1027/MJ6003/MP4004 Probation lst flr-MAILROOM,Outside 172.31.8.98 503 1 Black 225,691 18,808 45,000 17,314 33,846 16,006 19,266 22,517 15,238 15,896 23,051 17,491 14,802 15,560 14,704 conference room SCYAD83842 ESTUD1O2007 Desktop Probation 3rd floor,office 3258, 172.30.7.50 505 3,3258 Black 1,056 88 1,500 64 158 83 77 71 51 132 97 94 96 79 54 Bookkeepinq-Irene Licko SCZJC16979 ESTUD1O656 e656/GD1250NXF/MJ1027/MJ6003 Probation 1st floor,south,DUI 172.31.7.27 503 1 Black 281,981 23,498 26.000 26,017 28,980 24,911 21,913 25,405 19,753 24,513 21,215 21,228 23,967 25,581 18,498 Evaluation Unit SS21C91675 ESTUD1O306G e3061GD1250NXF/KD1026 Probation istfloor,by pillar,north wall 172.31.8.95 503 1 Black 19,846 1,654 5,000 1,586 1,927 2,328 1,448 2,847 1,048 1,133 1,432 1,150 1,532 1,218 2,197 Drug Court SCBKC23835 ESTUD1O5540C e5540CT/GD 1270NXF/MJ 1103 1st floor,115 file room,next to Brian's 172.31.7.40 503 1,115 Black 202,806 16,901 18,000 16,614 17,486 22,282 16,478 17,789 12,724 13,424 16,067 13,119 19,564 17,158 20,101 office SCBKC23835 ESTUD1O5540C e5540CT/GD 1270NXF/MJ 1103 1st floor,115 file room,next to Brian's 172.31.7.40 503 1,115 Color 41,424 3,452 1,000 242 599 3,062 3,921 5,231 3,870 1,934 2,425 1,221 3,002 4,991 10,926 office SC71KC35150 TOSHIBAe- e4555C/GD1320NX/MJ1036N/MJ60 STUDIO 4 OHSEM LOBBY 1ST Floor 172.23.20.14 418 1 Black 40,005 3,334 10,000 3,157 7,452 3,817 5,067 4,902 2,751 2,368 1,061 1,977 1,763 3,604 2,086 SC71KC35150 TOSHIBAe- e4555C/GD1320NXIMJ1036N/MJ60 OHSEM LOBBY 1ST Floor 172.23.20.14 418 1 Color 236,716 19,726 3,000 58,542 20,392 27,384 20,369 34,363 13,694 13,383 7,865 12,338 8,815 10,773 8,798 STUDIO 4555c 07 SC71KC30756 TOSHIBAe- e2555C IT-Administrator office2 172.23.9.41 it-admin2 421 L-300B Black 12,081 1,007 3,000 1,085 787 878 990 1,147 735 840 1,091 630 1,347 1,975 576 STUD1O2555C (color) SC71KC30756 TOSHIBAe- e2555C IT-Administrator office2 172.23.9.41 it-admin2 421 L-300B Color 5,468 456 1,000 430 279 542 619 372 431 362 488 400 501 683 361 STUD1O2555C (color) SCZJC16983 TOSHIBAe- e656/MJ1027/MP4004 IT-Printer Room 172.23.101.8 it-formsl 421 L-400B Black 177,423 14,785 26,000 53,732 11,133 10,500 8,316 12,239 12,119 9,693 15,879 10,212 8,567 14,137 10,896 STUDIO 656 SCZKC17128 TOSHIBAe- STUDIO 656 e656 IT-OPS 172.23.16.4 it-ops 421 L-400B Black 37,158 3,097 26,000 2,983 2,416 3,777 2,592 2,544 3,425 3,488 4,448 2,304 1,880 2,007 5,294 SCYGC34401 TOSHIBAe- STUDIO2Desktop IT-STAFF 172.023.009.03 it-staff 421 L-300B Black 11,983 999 1,500 1,231 1,136 1,360 481 1,541 640 886 913 1,056 1,296 890 553 2007 SC21KC67110 TOSHIBA456 e456/KD1026 IT-Lab 172.23.16.16 it-nsq lab 421 L-400B Black 1,354 113 10,000 68 101 124 59 66 75 174 140 75 135 132 205 SCAHD14626 ESTUDIO 557 e557/MJ1027/MP4004 Human Resources 421 bldg 3-300 172.23.24.38 hr-back 421 3-300 Black 50,894 4,241 18,000 7,290 5,358 11,015 2,945 3,714 2,595 2,210 2,109 3,049 3,231 4,270 3,108 BACK SCYHC48148 ESTUDIO 2007 Desktop Human Resources 421 bldg 3-300 172.023.024.02 hr-frontl 421 3-300 Black 5,128 427 1,500 425 479 449 325 485 340 464 421 402 482 468 388 FRONT SCBKC23771 ESTUDIO 5540C e5540CT/MJ 1103/MJ6102 Human Resources 421 bldg 3-300 172.23.24.22 hr-middle 421 3-300 Black 202,079 16,840 18,000 23,335 21,963 17,318 16,822 17,353 13,437 15,022 16,927 13,336 16,187 17,692 12,687 MIDDLE SCBKC23771 ESTUDIO 5540C e5540CT/MJ 1103/MJ6102 Human Resources 421 bldg 3-300 172.23.24.22 hr-middle 421 3-300 Color 74,834 6,236 5,000 3,595 6,841 5,504 6,239 8,389 4,229 2,856 6,131 5,438 9,232 7,961 8,419 MIDDLE SC71KC30774 ESTUD1O2555C e2555C GIS 421 bldq,1-100A 172.23.4.15 qis-print 421 L-100 Black 1,298 108 3,000 120 136 68 1 158 120 83 81 78 84 104 171 95 SC71KC30774 ESTUD1O2555C e2555C GIS 421 bldq,1-100A 172.23.4.15 qis-print 421 L-100 Color 2,176 181 1,000 197 185 141 113 191 114 247 132 186 237 166 267 SC21KC67115 TOSHIBA STUD10456 s456 PROCUREMENT RM 3-400 FRONT 172.23.2.50 STUDIO pur-frontl 421 3400 Black 29,944 2,495 10,000 3,636 2,783 3,095 2,534 2,318 1,334 2,716 2,547 1,939 2,863 2,089 2,090 SCGKC19052 TOSHIBAe- STUDIO 556 e556 FINANCE RM 3-400-MIDDLE 172.23.2.15 fin-fiscal 421 3-400 Black 181,432 15,119 18,000 16,626 16,748 16,988 12,589 16,489 13,219 17,995 15,149 12,493 17,514 14,207 11,415 SC7JC30099 TOSHIBAe- STUDIO e3555C FINANCE RM 3-400-Color Back 172.23.2.14 fn-colorl 421 3-400 Black 56,822 4,735 7,000 4,792 5,159 6,123 3,460 5,297 5,827 5,889 4,413 3,553 4,612 3,986 3,711 3555C SC7JC30099 TOSHIBAe- STUDIO e3555C FINANCE RM 3-400-Color Back 172.23.2.14 fn-colorl 421 3-400 Color 25,667 2,139 3,500 1,453 2,324 2,255 1,030 1,935 1,280 1,837 6,910 1,788 1,858 1,624 1,373 3555C SC2JC64050 TOSHIBAe- e256 FN-Mailroom Basement 172.23.1.45 FN 421 L-Basement Black 17,584 1,465 3,000 1,331 1,390 1,493 1,027 1,515 1,094 1,356 1,815 1,571 2,016 1,716 1,260 STUDIO 256 Mailroom SC21KC67234 ESTUD1O206L e206L(includes cabinet),coin box COIN OP FINANCE 3RD FUR ESCLTR 192.168.0.50 505 3 Black 3,013 251 1,000 1,429 86 84 82 120 157 161 200 194 163 203 134 SC21KC67264 TOSHIBA 206L e206L(includes cabinet),coin box CAFETERIA LOBBRY COIN-OP 2ND 192.168.050 421 2 Black 538 45 1,000 1 23 46 34 46 22 162 26 32 105 36 5 FL TOSHIBAe- SCYHC48157 STUD1O2007Seri Desktop POWER PLANT RM 1-700 fm_ 410 1-700 Black 4,579 382 1,500 432 390 314 371 547 590 443 449 374 198 154 317 as PCL6 powerplant SC71KC30870 TOSHIBAe- e3055C/GD1320NX/MJ1107/KD103 FM-Color 172.23.1.50 fm-color 421 2-700 Black 61,015 5,085 5,000 4,904 6,617 5,057 3,784 5,267 4,373 5,360 4,976 5,084 5,580 5,568 4,445 STUDIO 3055C 1 SC71KC30870 TOSHIBAe- e3055C/GD1320NX/MJ1107/KD103 FM-Color 172.23.1.50 fm-color 421 2-700 Color 16,648 1,387 2,000 873 1,512 948 678 1,136 1,223 1,062 836 1,088 770 968 5,554 STUDIO 3055C 1 SC2JC64010 TOSHIBAe- e256 Architecture Room-Basement 172.23.32.14 fm-lowed 421 L-Basement Black 25,032 2,086 3,000 2,910 2,351 2,612 1,682 2,266 1,941 1,892 2,036 1,651 1,513 1,787 2,391 STUDIO 256 SC21KC67172 TOSHIBAe- e356/GD1250NXF/MJ10321MJ60071 ETSB LOBBY 1ST Floor 192.168.100.30 418 1 Black 50,555 4,213 7,000 3,437 5,450 4,124 2,615 4,100 4,128 4,243 4,793 5,032 4,820 2,788 5,025 STUDIO 356 KD1025/MY1033 Toshiba Copier Master Locations TOSHIBA Serial NET Printer DuPage FEB-JAN TOTAL FLOOR/ COLOR OR AVG.MONTHLY Monthly Feburary March April June August September October November December January Number Type/Model Configuration LOCATION I DESCRIPTION Identifier Printer BLDG ROOM BB,W COPIES (12 COPIES Allowance Usage Usage Usage May Usage Usage July Usage Usage Usage Usage Usage Usage Usage Name MOS) SC7JD17106 TOSHIBAe- e4555C/GD1320NX/MJ1036N/KD10 Election commission-backroom 172.23.12.222 elec-back 421 1 Black 7,979 665 8,000 1,589 312 151 62 489 731 1,097 1,519 375 1,252 186 216 STUD1O4555C 32N/MY1039 room SC7JD17106 TOSHIBAe- e4555C/GD1320NX/MJ1036N/KD10 Election commission-backroom 172.23.12.222 elec-back 421 1 Color 52,230 4,353 3,000 12,292 7,365 1,254 1,538 995 734 2,060 3,173 7,063 13,498 1,447 811 STUD1O4555C 32N/MY1039 room 5451445HH21F8Y 35S0040 LexMark Desktop Front Public Desk IL06005 421 1 Black 14,005 1,167 1,000 1,289 1,666 1,099 1,513 442 940 732 1,416 1,374 1,656 971 907 S451445HH21FBH 35S0040 LexMark Desktop KATHY'S CUBE IL06004 421 1 Black 14,958 1,247 1,000 2,654 2,763 451 257 382 362 962 658 4,667 1,125 304 373 5451445HH21F98 35S0040 LexMark Desktop JOE'S OFFICE IL06007 421 1 Black 24,409 2,034 1,000 3,823 2,473 1,538 839 760 363 1,126 1,899 5,357 5,131 506 594 5701544HHOHWDC LEXXM1145 LexMark Desktop KAREN'S CUBE IL06011 421 1 Black 7,084 590 1,000 1,595 1,060 529 480 681 496 875 232 282 531 64 259 5451445HH21F9N 35S0040 LexMark Desktop DONNA'S OFFICE IL06006 421 1 Black 1,659 138 1,000 92 149 117 57 110 28 245 81 76 252 91 361 SC2JC63977 TOSHIBA s- e256/GD1250NXF/MJ1032/KD1026 DOT-140 OFFICE 172.23.18.30 hwysnc 140 1 Black 43,441 3,620 3,000 4,544 4,145 3,005 3,425 3,165 3,662 2,287 2,998 2,012 6,480 4,377 3,341 STUDO256 SC2JC64053 TOSHIBA e- STUD1O256 e256/GD1250NXF DOT-180 OFFICE 172.23.37.17 hwysnc 180 1 Black 20,492 1,708 3,000 1,871 1,607 1,702 1,342 2,190 1,527 1,817 1,348 1,302 1,676 2,481 1,629 TUDI56 SC21KC67112 TOSHIBA STUD10456 e456/MJ1032/MJ6007/KD1026 DOT-BACK 172.23.1.180 dot-back 421 2-300 Black 49,661 4,138 10,000 3,651 7,156 4,654 4,035 6,918 4,552 2,693 3,576 2,205 4,722 3,172 2,327 STUDIO SCSGE20607 TOSHIBAe- e5560CT/GD1270NXF/MJ1103 DOT-Color 172.23.1.22 dot-color 421 2-300 Black 60,333 5,028 18,000 3,981 6,860 7,826 4,789 5,211 3,477 5,524 6,658 3,868 3,985 5,062 3,092 STUDIO 5560C SCSGE20607 TOSHIBAe- STUDIO e5560CT/GD1270NXF/MJ1103 DOT-Color 172.23.1.22 dot-color 421 2-300 Color 50,542 4,212 5,000 3,372 4,798 3,214 2,961 3,972 4,530 3,747 8,341 4,963 4,278 3,464 2,902 5560C SS21C91709 TOSHIBAe- STUDIO 306 e306/MJ1032/KD1025/MY1033 DOT-FRONT 172.23.1.24 dot-front 421 2-300 Black 55,339 4,612 5,000 4,959 6,061 4,607 3,988 5,816 4,364 5,524 4,616 4,120 4,049 3,925 3,310 SS21C91679 TOSHIBAe- e306/GD1250NXF/MJ1032/KD10251 STUDIO 306 MY1033 Credit Union 1-700B/421 BLDG 172.23.13.07 cu 421 1-700B Black 20,869 1,739 5,000 1,448 4,063 1,281 1,978 1,609 1,716 1,519 904 1,735 2,019 1,122 1,475 STUDIO TOSHIBA e- e256/GD1250NXF/GD1260F/MJ103 de-behind SC2JC64011 STUD10256 2/KD1025/MY1033 County Clerk 421-1-Behind Heidi 172.23.40.18 Heidi 421 1-back Black 17,064 1,422 3,000 1,362 1,742 1,306 1,655 2,196 1,163 1,470 1,585 926 1,532 1,184 943 SC21KC67075 TOSHIBA e- e456/KD1026 County Clerk 421-1-Back Wall Outside 17223.40.15 do-backl 421 1-back Black 59,843 4,987 10,000 2,999 8,954 7,731 6,299 4,602 3,101 3,331 4,809 2,773 8,738 2,624 3,882 STUD1O456 Paul's Office SCGKC19056 TOSHISTUD1 5 6 de-e556/MJ1027/MP4004 County Clerk 421-1-Front Wall 172.23.40.60 cofront- 421 1-front Black 167,421 13,952 18,000 15,728 14,605 10,359 13,709 18,250 14,738 15,080 14,498 9,031 14,845 15,050 11,528 STUDIO556 co ierl SCYHC48071 TOSHIBAe- Desktop County Clerk Basement-Vault do 421 L-300 Black 633 53 1,500 1 1 1 75 71 96 152 59 133 32 1 11 STUD1O2007 basement SC7JC59808 TOSHIBAe- e2050C/GD1320NX/MJ1036N/KD10 421/2nd floor/2500 172.23.32.32 cb-2500 421 2-500 Black 10,406 867 1,000 854 931 1,280 1,288 1,729 620 834 632 497 597 528 616 STUDIO 2050C 31 includes cabinet SC7JC59808 TOSHIBAe- e2050C/GD1320NX/MJ1036N/KD10 421/2nd floor/2500 172.23.32.32 cb-2500 421 2-500 Color 25,944 2,162 1,000 5,462 873 621 1,976 4,588 1,307 3,485 1,648 1,531 2,574 832 1,047 STUDIO 2050C 31(includes cabinet) SC71KC30758 TOSHIBAe- e2555C/GD1320NX/MJ1036N/KD10 421/3rd floor/3700 172.19.5.203 cb-back 421 3-700 Black 52,560 4,380 3,000 3,745 6,621 6,440 3,522 4,674 4,079 4,405 2,991 3,003 5,297 4,651 3,132 STUDIO 2555C 31 SC71KC30758 TOSHIBAe- e2555C/GD1320NX/MJ1036N/KD10 421/3rd floor/3700 172.19.5.203 cb-back 421 3-700 Color 29,074 2,423 1,000 2,983 1,888 3,620 1,510 2,572 1,450 2,330 1,762 1,359 3,494 3,565 2,541 STUDIO 2555C 31 SC7JC59816 TOSHIBAe- e2050C/MJ1036N(includes cabinet) Coroner-414BIdg,2nd Floor, 172.23.23.11 crcolor 414 2- Black 13,704 1,142 1,000 1,234 1,861 1,030 1,161 1,519 971 1,089 1,012 798 806 1,065 1,158 STUD1O2050C Conference Room SC"C59816 TOSHIBAe- e2050C/MJ1036N(includes cabinet) Coroner-414BIdg,2nd Floor, 172.23.23.11 crcolor 414 2- Color 4,140 345 500 147 85 363 358 819 317 617 512 159 299 353 111 STUD1O2050C Conference Room S821C91685 TOSHIBA e- Coroner-414BIdg,2nd Floor,Reception STUD1O306 Area 172.23.23.33 cr-rec 414 2- Black 41,601 3,467 5,000 3,580 3,124 2,785 3,040 3,813 3,568 4,349 2,888 2,995 3,994 3,929 3,536 STUDI306 e306/GD1250NXF SC2JC63382 TOSHIBAe- e456/GD1250NXF/MJ1032/KD1026 North Bldg,3rd Floor,3 North Nurses 172.24.8.17 env-3north 400 3 Black 84,816 7,068 8,000 7,956 9,557 7,567 4,061 7,003 6,265 8,328 7,317 5,863 6,002 6,787 8,110 STUDIO 456 Station SC2JC63388 TOSHIBSTUD10A 6 e456/KD1026 East Bldg,1 at Floor,Breakom#1401 1 172.24.5.36 env-1401 400 1-1401 Black 47,419 3,952 10,000 6,578 5,648 6,992 5,015 3,767 5,405 3,103 2,202 2,254 2,107 1,821 2,527 STUDIO 456 East Breakroom SC2JC63512 TOSHIBSTUD10A 6 e456/GD1250NXF/MJ1032 East BldgE1st FloorNurses sStatiNurse Station 1 17224.5.35 cnv-least 400 1 Black 175,500 14,625 8,000 13,049 16,614 14,732 10,672 17,951 12,206 16,611 13,942 12,302 18,195 14,788 14,438 STUDIO 456 East Nurses Station SC2JC63953 TOSHIBAe_ e256/GD125ONXF(includes cabinet) South Bldg,3rd Floor,Room#3301 172.24.9.8 cnv-medrec 400 3-3301 Black 55,526 4,627 3,000 4,199 8,225 2,625 4,266 6,284 7,287 3,052 1,180 5,678 9,348 1,998 1,384 STUDIO 256 Medical Records SC2JC64005 TOSHIBAe- South Bldg,3rd Floor,Room#3323 STUDIO2566 e256/MJ1032(includes cabinet) MDS Office 172.24.9.9 cnv-3s-mds 400 3-3323 Black 42,106 3,509 3,000 5,489 4,122 3,968 4,302 4,043 6,572 3,011 1,754 2,321 2,280 2,228 2,016 STUDIO SC2JC64007 TOSHIBAe- e256/GD1250NXF/MJ1032 South Bldg,Grd Floor,Room#G306 17224248 cnv STUDIO 256 Volunteer Office ardsouth- 400 1-306 Black 30,363 2,530 3,000 1,820 2,660 4,385 2,397 2,633 1,612 3,235 2,325 1,404 3,532 1,675 2,685 SC2JC64066 TOSHIBAe_ e256/GD125ONXF(includes cabinet) Center Bldg,2nd Floor,Room#2214 17224.6.9 cnv-ns 400 2-2214 Black 74,442 6,204 3,000 5,079 6,500 4,731 4,261 7,998 5,461 7,892 8,134 5,264 7,406 6,473 5,243 STUDIO 256 Nursinq Supervisor Office SC2JC64082 TOSHIBAe- e256/GD125ONXF/MJ1032(includes North Bldg,Grd Floor,Room#G16 172.24.1.20 cnv-hkp 400 1-16 Black 34,402 2,867 3,000 2,877 2,868 3,176 2,691 3,377 3,282 3,140 2,536 2,315 3,244 2,582 2,314 STUDIO 256 cabinet) Housekeepinq Office SC21KC67079 TOSHIBAe- e456/GD1250NXF/MJ1032/KD1026/ South Bldg,Grd Floor,Room#G337 172.24.2.8 cnv-admit 400 1-337 Black 70,948 5,912 10,000 6,969 6,059 6,867 6,688 7,787 5,544 6,088 5,373 4,073 5,373 5,206 4,921 STUD10456 MJ6007 Admisions Office SC"C30096 TOSHIBAe- e3555C/MJ1036N/MJ6007/KD1031 South Bldg,Grd Floor,Room#G300 17224247 cnv- STUDIO 3555C Reception Color Copier reception 400 1-300 Black 19,001 1,583 7,000 1,646 1,158 2,852 864 2,471 935 1,800 1,914 1,293 1,075 1,340 1,653 SC"C30096 TOSHIBAe- e3555C/MJ1036N/MJ6007/KD1031 South Bldg,Grd Floor,Room#G300 172.24.2.47 cnv- STUDIO 3555C Reception Color Copier reception 1 400 1-300 Color 142,870 11,906 7,000 11,999 21,039 10,595 12,940 11,501 9,099 11,499 9,420 10,948 15,230 8,995 9,605 SC7KC30854 TOSHIBAe- e3055C/GD1320NXIMJ1036N/KD10 South Bldg,3rd Floor,Room#3304-A 3 172.24.9.33 cnv-3s-color 400 3-3304 Black 27,808 2,317 5,000 6,229 1,698 2,472 1,961 1,871 2,811 2,371 1,609 1,090 2,493 1,002 2,201 STUDIO 3055C 32N/MY1039 South Color Copier SC71KC30854 TOSHIBAe- e3055C/GD1320NXIMJ1036N/KD10 South Bldg,3rd Floor,Room#3304-A 3 172.24.9.33 cnv-3s-color 400 3-3304 Color 69,536 5,795 1,000 5,579 4,193 6,886 4,938 7,688 4,880 7,894 6,003 3,068 5,798 7,463 5,146 STUDIO 3055C 32N/MY1039 South Color Copier SCGKC19051 TOSHIBAe- Center Bldg,1st Floor,Dining Services STUDIO556 Offices 172.24.5.38 cnv-diet 400 1 Black 178,380 14,865 18,000 12,934 13,839 13,310 12,659 17,758 13,053 16,840 15,354 13,678 16,839 16,692 15,424 STUDIO e556/GD1250NXF/MJ1027 TOSHIBAe- North Bldg,Grd Floor,Room#G17 cnv- SCYGC34389 STUDIO 2007 Desktop Central Supply Office 172.24.1.9 centralsuppl 400 1-17 Black 4,811 401 1,500 362 447 304 314 394 312 459 280 397 374 891 277 V Toshiba Copier Master Locations TOSHIBA Serial TypelModel Configuration LOCATION/DESCRIPTION NET Printer DuPage FEB-JAN TOTAL Printer BLDG FLOOR/ COLOR OR COPIES (12 AVG.MONTHLY Monthly Feburary March April May Usage June July Usage August September October November December January Number Identifier Name ROOM B&W MOs) COPIES Allowance Usage Usage Usage Usage Usage Usage Usage Usage Usage Usage SCYGC34390 TOSHIBAe- Desktop East Bldg,1st Floor,Room#1426 1 17224.5.5 cnv-leastss 400 1-1426 Black 13,588 1,132 1,500 1,061 1,118 965 866 1,408 833 1,041 1,481 1,052 1,675 1,163 925 STUDIO 2007 East Social Services Office SCYHC48018 TOSHIBAe- Desktop Center Bldg,l sl Floor,Room#1216 172.24.4.5 cnv 400 1-1216 Black 20,332 1,694 1,500 1,709 2,380 1,904 1,029 2,007 1,419 1,589 2,214 998 1,663 1,877 1,543 STUDIO 2007 Recreation Office recoffice TOSHIBAe- South Bldg,Grd Floor,Room#3309 cnv- SCYHC48109 STUDIO 2007 Desktop Administration Office 172.24.2.50 administrati 400 1-309 Black 8,259 688 1,500 1 1 1 2 1 1 1 1,037 1,487 1,808 1,229 2,690 on SCYHC48152 TOSHIBAe- Desktop South Bldg,2nd Floor,2 South Nurses 172.24.7.18 cnv-2south 400 2 Black 10,955 913 1,500 1 1 2 1 1 1 1 1,640 2,323 1,850 2,869 2,265 STUDIO 2007 Station SCZKC17129 TOSHIBAe- e656/MJ1027/MJ6103/MP4004 South Bldg,Gird Floor,Room#G341 172.24.2.49 cnv-g303 400 1-341 Black 189,575 15,798 26,000 14,835 18,559 18,489 11,765 17,622 12,419 10,829 15,184 12,517 14,570 24,805 17,981 STUDIO 656 SS21C91674 TOSHIBSTUDIOA 6 e3061GD125ONXF Center ccup ti Floor,Room#1201 17224.4.8 cnv-ot 400 1-1201 Black 34,010 2,834 5,000 3,719 3,547 2,989 2,566 3,906 2,723 3,140 2,630 2,134 2,898 2,138 1,620 STUDIO 306 Occupational Thera SS21C91676 TOSHIBA 3 6STUDIO e306/GD125ONXF/KD1026 South Bldg,Grd Floor,Room#G320 172.24.2.9 cnv-rx 400 1-320 Black 43,265 3,605 5,000 3,553 3,862 3,576 3,075 4,480 3,205 3,351 3,594 3,056 4,405 3,576 3,532 306 Pharmac SS21C91877 TOSHIBAe- South Bldg,3rd Floor,Room#3317 STUDIO3066 e306/MJ1032 Finance Office 172.24.9.6 cnv-finance 400 3-3317 Black 25,016 2,085 5,000 2,163 3,012 1,572 1,242 1,928 1,433 2,455 2,006 1,693 2,272 2,942 2,298 STUDIO SS21C91682 TOSHIBAe- e306/GD1250NXF Center Bldg,1st Floor,Room#1212 172.24.4.30 cnv-pt 400 1-1212 Black 63,746 5,312 5,000 4,906 6,004 4,986 4,344 6,288 4,699 5,653 6,314 4,673 6,004 5,211 4,664 STUDIO 306 Ph !cal Thera SS21C91683 TOSHIBAe- e306/GD1250NXF/MJ1032 Center Bldg,3rd Floor,3 Center Nurses 172.24.8.8 cnv-3center 400 3 Black 24,034 2,003 5,000 2,282 2,487 1,413 1,256 3,004 1,541 2,047 2,153 2,369 2,035 1,439 2,008 STUDIO 306 Station SS21C91688 TOSHIBAe- North Bldg,4th Floor,4 North Nurses STUDIO3066 e306/GD125ONXF Station 172.24.10.8 cnv-4north 400 4 Black 87,463 7,289 5,000 8,705 7,429 7,042 7,450 7,881 7,177 7,075 5,986 5,859 7,248 7,802 7,809 STUDIO SS21C91696 TOSHIBAe- e306/GD1250NXF East Bldg,2nd Floor, 2 East Nurses 172.24.7.17 cnv-2east 400 2-2 Black 88,060 7,338 5,000 8,469 9,469 6,483 6,023 7,373 6,270 6,420 9,539 5,705 8,048 7,881 6,380 STUDIO 306 Station SS2IC91698 TOSHIBAe- e306/GD125ONXF North Bldg,tat Floor,1 North Nurses 17224.8.8 cnv-lnorth 400 1-1 Black 66,074 5,506 5,000 5,879 5,488 4,726 3,525 6,972 5,019 5,846 5,664 6,097 6,500 5,596 4,762 STUDIO 306 Station SS21C91702 TOSHIBA e- e306/GD1250NXF/MJ1032 South Bldg,3rd Floor.Room#3320 172 24 944 cnv- 400 3-3320 Black 58,173 4,848 5,000 4,661 5,000 4,524 3,282 7,964 5,019 5,586 5,695 4,595 4,665 3,899 3,283 STUD10306 NursingAdministration nurseadm SS21C91704 TOSHIBA 6 e306/GD125ONXF 4orth Bldg,2nd FI,2 North Nurses Statio 172.24.6.8 cnv-2north 400 2 Black 76,290 6,358 5,000 6,953 7,684 5,483 5,062 7,563 5,316 5,084 6,372 6,070 7,113 6,724 6,866 STUDIO STUDIO 30- SCYFC29646 TOSHIBAe- Desktop Center Bldg,l at Floor,Maint.Office 17224.4.5 cnv-fm- 400 1 Black 6,203 517 1,500 332 392 657 614 749 390 581 828 417 238 632 373 STUDIO 2007 Facilities Management 400 1 SC2JC64044 ESTUDIO 256 e256/GD1250NXF/KD1025/MY1033 422 Bldg in back staff area 172.26.1.233 fc-copierl 422 1 Black 16,037 1,336 3,000 1,253 1,599 1,436 1,073 1,719 955 1,293 1,806 920 1,193 1,162 1,628 SC2JC66105 ESTUD10356 e356/GD1250NXF/MJ1032/KD1025/ Psych Svcs-BACK 172.30.12.56 505 1 Black 46,198 3,850 7,000 4,274 4,695 3,488 2,776 4,014 2,850 5,089 5,288 2,530 2,860 3,998 4,336 MY1033 SC21KC67066 ESTUD10456 e456/GD1250NXF/MJ1032/KD1026 BLD 422 FAMILY CENTER Front 17226.1.249 fc-staffl 422 1 Black 51,391 4,283 8,000 4,341 4,825 6,473 2,873 4,261 3,553 3,619 5,514 3,527 3,161 5,191 4,053 Reception Area SC21KC67070 TOSHIBA456 Got 250NXF/MJ1032/KD1026/ BACK-Community Development Room 17223.41.29 cd-copier 421 2-800 Black 31,473 2,623 7,000 3,879 4,603 4,930 2,933 1,980 902 1,313 2,486 2,256 2,093 1,471 2,627 2-800 SC21KC67106 TUD10A456 S e456/MJ1032/KD1026 COMM SERVICE LEFT EAST 3-200 172.23.36.94 hs-east 421 3-200 Black 199,707 16,642 10,000 17,083 19,723 19,419 15,238 20,818 16,625 16,464 15,715 13,699 15,756 14,684 14,483 STUDIO SC21KC67178 TOSHIBAe- COMM SERVICE LEFT-RIGHT SIDE STUDIO356 200 17223.36.4 hs-rightl 421 3-200 Black 157,517 13,126 7,000 13,118 18,195 13,197 10,865 13,208 12,235 12,533 13,858 9,911 14,587 14,770 11,040 STUDIO e356 TOSHIBAe- e3555C/GD132ONX/MJ1107/MJ6104 FRONT-Community Development Room SC7JC30101 STUDIO 3555C /KD1031 2-800 172.23.41.27 cdc 421 2-800 Black 98,029 8,169 7,000 8,389 7,624 10,551 8,670 11,681 8,121 8,083 8,028 6,859 7,147 6,169 6,707 TOSHIBAe- e3555C/GD132ONX/MJ1107/MJ6104 FRONT-Community Development Room SC7JC30101 STUDIO 3555C /KD1031 2-800 172.23.41.27 cdc 421 2-800 Color 47,683 3,974 3,000 5,575 4,015 3,944 3,006 6,288 3,999 4,133 3,481 2,850 3,725 3,000 3,667 SC71KC30776 TOSHIBAe- STUDIO e2555C/GD1320NX/MJ1036N COMM SERVICE LEFT MIDDLE 3-200 172.23.36.16 hs-middle 421 3-200 Black 61,513 5,126 3,000 4,823 5,788 4,834 4,957 6,055 3,648 4,795 5,070 5,740 6,055 5,246 4,502 2555C SC71KC30776 TOSHIBAe- STUDIO e2555C/GD1320NX/MJ1036N COMM SERVICE LEFT MIDDLE 3-200 172.23.36.16 hs-middle 421 3-200 Color 15,396 1,283 2,000 907 2,048 1,284 1,492 1,835 780 1,512 1,278 1,043 1,338 817 1,062 2555C SC71KC34660 TOSHIBAe- e3055C/GD132ONX/MJ1036N/MJ60 COMM SERVICES BACK#2 RIGHT 3- 172.23.5.74 ?? 421 3-200 Black 183,118 15,260 5,000 - - - - - - - - - - 183,026 92 STUDIO 3055C 07/KD1031 200 SC71KC34660 TOSHIBAe- e3o55C/GD1320NX/MJ1036N/MJ60 COMM SERVICES BACK#2 RIGHT 3- 172.23.5.74 ?? 421 3-200 Color 322 27 2,000 - - - - - - - - - - 206 116 STUDIO 3055C 07/KD1031 200 SCEGD26544 ESTUD10357 e357/GD1250NXF/KD1026 Elder Abuse-Community Services 172.23.36.134 505 3 Black 58,563 4,880 7,000 5,314 4,847 5,215 4,842 4,644 5,561 3,770 4,339 4,895 5,784 4,940 4,412 SCGKC19045 ESTUD10556 e556/GD1250NXF/MJ1027/MP4004 PSYCH SVCS RECEPTION 172.30.12.57 505 1 Black 203,871 16,989 18,000 18,915 21,614 17,017 15,911 17,516 14,672 14,913 16,884 15,946 16,029 20,167 14,287 SCGKC19062 TOSHIBAe- e556/MJ1027/MJ6003/MP4004 COMM SERVICES FRONT RIGHT 3- 17223.5.51 cd-front 421 3-200 Black 76,054 6,338 18,000 4,413 9,484 5,334 4,728 4,202 2,776 4,655 6,366 8,585 11,168 8,212 6,131 STUDIO 556 200 SCKKC13414 TOSHIBA 756 e756/MJ1027/MJ6003/MP4004 COMM SERVICES FRONT RIGHT 3- 172.23.5.28 hs-westl 421 3-200 Black 134,777 11,231 45,000 8,288 21,062 13,055 13,215 14,666 9,026 12,129 9,701 7,272 10,710 7,411 8,242 200 SCKKC13416 TOSHIBA 756 e756/MJ1027/MJ6003/MP4004 COMM SERVICE LEFT NORTH 3-200 172.23.36.37 hs-northl 421 3-200 Black 203,763 16,980 45,000 16,234 26,497 18,535 12,596 17,758 14,010 14,918 19,311 21,775 12,766 16,432 12,931 SCZKC17124 TOSHIBA e- e656/MJ1027/MJ6103/MP4004 COMM SERVICE LEFT BACK 3-200 172.23.36.44 hs-backl 421 3-200 Black 233,555 19,463 26,000 22,372 18,494 17,717 22,700 27,994 28,163 23,190 18,125 16,247 13,957 12,566 12,030 STUD10656 S821C91703 TOSHIBSTUDIOA 6 e306/GD125ONXF/MJ1032 COMM SERVICE200 BACK#1 3- 172.23.5.17 hs-csa 421 3-200 Black 52,670 4,389 5,000 1,752 3,945 1,701 2,256 8,109 1,129 982 4,767 6,325 10,179 6,493 5,032 STUDIO 306 200 JAL210249 ESTUD10905 LCT/Finisher Circuit Court Clerk Operations lst Floor 172.30.15.22 505 171 Black 453,261 37,772 100,000 41,853 40,665 31,716 44,328 37,413 41,851 34,192 38,944 34,412 38,814 34,274 34,799 w/Flery JFHO10012 ESTUDI01105 LCT/Finisher County Clerk Operations Lower Level 172.30.5.244 505 1/20 Black 722,084 60,174 125,000 30,746 71,744 51,157 79,840 62,384 70,351 62,826 70,374 61,493 58,772 48,427 53,970 w/Fiery Rm 20 SC21FC46027 ESTUD10256 e256/MJ1032/KD1025/MY1033 CIRCUIT COURT CLERK-RECORDS 17230.5.204 505 b-36 Black 23,664 1,972 3,000 1,575 2,215 1,741 1,528 2,122 1,925 2,322 2,680 1,774 2,261 1,953 1,568 VAULT BASEMENT RM 36 JFF110055 ESTUDI01105 County Clerk Operations Lower Level spare copier 505 20 3 0 0 - - - - - - - - - - - 3 w/Fiery Rm 20 SC2GC51585 I ESTUD10256 I e256/GD1250NXF I CIRCUIT COURT/CRIMINAL TRAFFIC 172.30.15.23 505 154 Black 42,443 3,537 3,000 1 5,217 1 3,434 1 3,316 3,158 2,991 2,641 5,232 3,771 3,389 3,183 2,960 3,151 Toshiba Copier Master Locations TOSHIBA Serial NET Printer DUPage FLOOR/ COLOR OR FEB-JAN TOTAL AVG.MONTHLY Monthly Feburary March April June August September October November December January Number Type/Model Configuration LOCATION/DESCRIPTION Identifier Printer BLDG ROOM B&W COPIES (12 COPIES Allowance Usage Usage Usage May Usage Usage July Usage Usage Usage Usage Usage Usage Usage Name MOs) SC2JC61621 ESTUD1O256 e256/GD1250NXF/MJ1032/KD1025/ NORTHWEST NEW PROGRAMMERS 172.30.11.6 505 154 Black 58,951 4,913 3,000 5,995 6,892 5,999 4,014 6,656 5,348 7,169 3,360 4,148 3,302 3,709 2,359 MY1033 SC2KC67061 ESTUD1O456 e456/GD1250NXF/MJ1032/KD1025/ SOUTH CIVIL CIRCUIT Court 172.30.14.213 505 189 Black 45,723 3,810 8,000 3,887 3,774 4,131 4,225 5,189 3,044 3,616 3,897 2,392 4,208 4,774 2,586 MY1033 SC7DD56902 ESTUD1O3055C e3055C/GD1320NX1MJ1036N/MJ60 CIRCUIT COURT Administration 172.30.10.250 505 142 Black 17,174 1,431 5,000 944 1,642 1,113 647 1,494 1,014 1,407 1,590 1,271 2,049 2,531 1,472 07/KD1031 SC7DD56902 ESTUD1O3055C e3055C/GD1320NXIMJ1036N/MJ60 CIRCUIT COURT Administration 172.30.10.250 505 142 Color 11,050 921 2,000 1,015 1,092 754 1,195 900 673 785 1,127 701 562 1,153 1,093 07/KD1031 SCAHD13911 ESTUD1O857 e857/MJ1027/MJ6003/MP4004 Circuit Court Viewing Room 172.30.143.211 505 189 Black 108,408 9,034 70,000 8,495 7,039 7,417 6,806 7,743 8,807 10,860 7,727 8,243 10,132 13,603 11,536 SCSGD12929 ESTUD1O6570C e65700CT/MJ 1103/MJ6102 Circuit Court Criminal 172.30.15.21 505 154 Black 137,771 11,481 45,000 11,535 12,116 10,884 9,772 18,563 8,075 8,917 9,766 8,110 11,513 14,702 13,818 SCSGD12929 ESTUD1O6570C e65700CT/MJ 1103/MJ6102 Circuit Court Criminal 172.30.15.21 505 154 Color 4,993 416 5,000 225 545 736 311 212 227 733 300 114 318 660 612 SCSGD12935 ESTUD1O6570C e6570CT/MJ 1103/MJ6102 CIVIL CIRCUIT CRT-1ST FLR 172.30.14.212 505 189 Black 186,859 15,572 45,000 14,755 17,320 15,805 12,916 17,237 16,668 16,500 16,849 16,015 18,341 11,744 12,709 SCSGD12935 ESTUD1O6570C e6570CT/MJ 1103/MJ6102 CIVIL CIRCUIT CRT-1ST FLR 172.30.14.212 505 189 Color 9,072 756 5,000 754 1,536 1,113 174 948 740 835 383 307 573 1,500 209 SS2GC91573 ESTUD1O306G e306/GD1250NXF/MJ1032/KD1025/ ACCOUNTING-CIRCUIT COURT 172.30.14.210 505 182 Black 62,788 5,232 5,000 4,220 5,317 5,108 4,603 5,939 5,214 5,968 5,913 4,622 5,406 5,428 5,050 MY1033 CLERK SS21C91707 ESTUD1O306G e306/GD1250NXF/MJ1032 Circuit Court Clerk-DATA PROCESSING 172.30.15.20 505 154 Black 38,187 3,182 5,000 3,375 2,942 2,439 3,147 3,553 3,932 3,325 2,877 2,403 4,691 3,026 2,477 1 st floor SC2JC63380 TOSHIBAe- e456/MJ1032/KD1025/MY1033 421 bldg-2nd-#2-200 172.23.6.44 edp-frontl 421 2-200 Black 137,403 11,450 10,000 7,722 14,434 12,518 10,797 15,804 11,604 12,363 13,208 12,898 12,886 7,643 5,526 STUDIO 456 SC2JC63988 TOSHIBAe- e256/GD1250NXF/MJ1032(includes 421 bldg-2nd-#2-200 172.23.6.236 edp-kiosk 421 2-200 Black 18,921 1,577 3,000 929 1,695 1,929 1,711 1,682 1,408 1,776 1,719 1,877 1,362 1,590 1,243 STUDIO 256 cabinet) SSBG390256 T e5540C/MP2501 EDP 421 BLDG RM 2-200 EDP 17223.6.237 edp-rear- STUDIOUDIO 55 5540C FLOOR color 421 2-200 Black 72,007 6,001 18,000 4,337 6,180 5,807 7,835 6,994 5,355 6,076 5,527 6,963 8,024 5,114 3,795 SSBG390256 TOSHIBAe- e5540C/MP2501 EDP 421 BLDG RM 2-200 EDP 17223.6.237 edp-rear- 421 2-200 Color 56,313 4,693 5,000 3,965 3,828 5,494 5,513 5,237 4,170 3,854 4,380 4,466 8,071 4,416 2,919 STUDIO 5540C FLOOR color SC7KC30777 TOSHIBAe- e2555C/GD1320NX/MJ1036N Auditor 3-400 COLOR 172.23.2.16 au-color 421 3-400 Black 18,792 1,566 3,000 1,448 2,055 1,696 1,611 1,918 606 953 1,743 1,685 1,845 1,820 1,412 STUDIO 2555C copierl SC7KC30777 TOSHIBAe- e2555C/GD1320NX/MJ1036N Auditor 3-400 COLOR 172.23.2.16 au-color q21 3-400 Color 11,180 932 2,000 1,713 1,638 1,169 629 557 526 861 1,088 422 1,266 852 459 STUDIO 2555C copierl SCYGC34399 TOSHIBAe- Desktop Auditor 3-400 small 172.023.002.07 au 421 3-400 Black 1,531 128 1,500 209 101 167 78 91 100 97 118 81 82 323 84 STUD1O2007 smallcopier SC7KC31445 T e2555C/MJ1036N Animal Control Back 172.23.17.30 ac-color 120 1 Black 38,325 3,194 3,000 3,638 2,985 2,604 2,486 4,844 2,372 2,146 4,481 2,154 3,203 3,809 3,603 STUDIOUDIO 25 25555 C back SC7KC31445 TOSHIBAe- e2555C/MJ1036N Animal Control Back 172.23.17.30 ac-color 120 1 Color 48,407 4,034 1,500 2,656 2,176 1,898 2,251 7,229 2,975 3,389 7,067 4,132 2,774 7,423 4,437 STUDIOUDIO25 25555 C back SC2KC67099 TOSHIBAe- e456/GD1250NXF/MJ1032/KD1026 Animal Control FRONT 172.23.17.40 ac-front 120 1 Black 74,636 6,220 8,000 4,147 7,998 4,550 3,999 6,567 4,607 6,710 7,939 6,088 6,813 8,406 6,812 STUDIO 456 SC2FC46036 ESTUD10256 e256/GD1250NXF/KD1025/MY1033 2nd Fir-Law Library(personnel use) 172.30.4.32 505 2 Black 11,741 978 3,000 616 393 1,155 901 1,523 1,174 1,110 930 749 872 1,076 1,242 SC2GC51659 ESTUD1O256 e256/GD1250NXF/MJ1032 4th floor south,GRAND JURY-4016 172.30.6.10 505 4,4016 Black 15,832 1,319 3,000 1,638 2,069 1,245 965 1,959 953 1,367 1,251 884 1,183 1,499 819 SC2JC61594 ESTUD10256 e2561MJ1032 4th floor,east,HALLWAY BEHIND 4007 172.30.2.5 505 4,4007 Black 1 15,120 1,260 3,000 1,558 872 2,155 634 1,292 1,027 885 2,855 785 1,278 883 896 SC2JC61595 ESTUD10256 e256 3RD FLOOR,NORTHWEST HALLWAY 169.254.7.163 505 3,3002 Black 17,220 1,435 3,000 2,000 979 1,687 1,277 1,270 1,167 1,568 1,778 1,296 1,268 985 1,945 BEHIND 3002,FINANCE SC2JC61675 ESTUD1O206L e206UKD1 025/MY1033/GQ1 180 2nd flr-Law Library(Client use) 169.254.8.139 505 2 Black 13,129 1,094 1,000 1,756 945 830 1,303 1,206 1,402 1,120 1,135 884 805 835 908 coin box SC2JC61683 ESTUD1O206L e206UKD1025/MY1033/GQ1180 2nd flr-Law Library(Client use) 192.168.0.50 505 2 Black 37,293 3,108 1,000 3,435 3,394 2,647 3,670 2,419 3,343 2,869 3,342 2,735 3,308 2,437 3,694 coin box SC2KC67064 ESTUD1O456 e456/GD1250NXF/MJ1032/KD1026 3rd floor,east by 3005,Domestic 172.30.17.8 505 3,3005 Black 57,825 4,819 8,000 7,191 5,681 4,472 4,091 6,394 5,338 4,773 4,926 3,440 3,568 3,119 4,832 Division Reception(back) SC2KC67098 ESTUD1O456 e456/GD1250NXF/MJ10321MJ60071 Law Division 2nd floor south,near 229 172.30.8.22 505 2,229 Black 86,641 7,220 8,000 7,702 9,499 8,612 5,062 8,409 4,852 6,906 7,885 7,236 6,643 7,525 6,310 KD1026 SC2KC67135 ESTUD10356 e356/GD1250NXF/MJ1032/MJ60071 2nd floor,outside 2011,Chancery 172.30.16.7 505 2,2011 Black 41,535 3,461 7,000 3,356 3,580 3,138 4,161 3,982 3,006 2,619 3,738 3,953 3,626 3,006 3,370 KD1025/MY1033 SC7KC33926 ESTUD1O4555C e4555C/GD1320NX/MJ1036N/KD10 1st floor,south-east,Jury Commission 172.30.12.46 505 1 Black 37,233 3,103 8,000 2,479 3,634 3,749 3,174 2,639 2,498 2,328 2,987 2,831 2,978 4,816 3,120 32N/MY1039 Reception SC7KC33926 ESTUD1O4555C e4555C/GD1320NX/MJ1036N/KD10 1st floor,south-east,Jury Commission 172.30.12.46 505 1 Color 11,775 981 1,500 696 1,095 849 869 1,100 1,152 858 1,218 889 1,040 1,127 882 32N/MY1039 Reception SCYHC48081 ESTUD1O2007 Desktop 3rd Floor,by room 331,Court Security 172.30.13.29 505 3,331 Black 8,224 685 1,500 368 689 469 581 444 525 346 484 300 1,862 1,560 596 SS21C91664 ESTUD1O306G e306/GD1250NXF/KD1026 3rd floor,east,by 3013,Domestic 172.30.17.50 505 3,3013 Black 78,714 6,560 5,000 6,340 6,804 5,261 5,305 6,864 6,159 7,977 8,409 6,525 7,745 6,314 5,011 Division Reception(front) SS21C91690 ESTUD1O306G e306/GD1250NXF/MJ10321MJ60071 4th Floor,west,across from 451,Felony 172.30.3.10 505 4,451 Black 35,027 2,919 5,000 2,782 3,147 2,969 2,320 2,731 2,933 3,016 3,473 2,719 3,035 2,527 3,375 KD1025/MY1033 Division Reception SSBG390253 ESTUD1O5540C e5540C/GD1270NXF/MJ1103/MJ61 Chief Judge's Office 2nd Floor,by 172.30.4.110 505 2,205-06 Black 69,180 5,765 18,000 4,323 5,580 3,699 3,747 12,753 4,802 12,511 4,141 4,912 4,695 3,782 4,235 02/MP2501 205/206 SSBG390253 ESTUD1O5540C e5540C/GD1270NXF/MJ1103/MJ61 Chief Judge's Office 2nd Floor,by 172.30.4.110 505 2,205-06 Color 21,667 1,806 1,500 1,900 3,316 1,719 1,492 2,075 1,595 2,298 1,504 899 1,718 1,981 1,170 02/MP2501 205/206 SC2JC65960 ESTUD1O356 e356/GD1250NXF/MJ10321MJ6007/ 3rd Floor,room 366,Court Reporter 172.30.13.13 505 3,366 Black 45,902 3,825 7,000 3,982 3,793 3,961 3,268 4,327 3,627 3,646 3,745 3,366 3,672 4,611 3,904 KD1025/MY1033 SC2GC51577 ESTUD10256 e256/GD1250NXF/MJ1032/KD1025/ 115175 MADISON ST.BURR RIDGE BURR Black 16,308 1,359 3,000 1,457 1,951 2,999 1,142 718 373 616 1,808 1,290 2,349 714 891 MY1033(includes cabinet) RIDGE D e456/GD1250NXF/MJ1032/MJ6007/ WOO SC2KC67096 ESTUDIO456 KD1026 7900 S ROUTE 53 WOODRIDGE RIDGE Black 83,421 6,952 8,000 10,264 4,534 5,843 4,816 7,165 7,008 8,567 7,241 7,128 6,978 6,774 7,103 SC7KC31422 ESTUDIO2555C e2555C/GD1320NX/MJ1036N/KD10 17 W 440 N FRONTAGE ROAD DARIEN Black 19,158 1,597 3,000 988 1,700 1,626 884 2,040 1,537 1,781 2,135 1,821 2,051 1,562 1,033 32N/MY1039 DARIEN Copier Master Locations TOSHIBA Serial NET Printer DuPage FLOOR/ COLOR OR FEB-JAN TOTAL AVG.MONTHLY Monthly Feburary March April June August September October November December January Name Number Type/Model Configuration LOCATION I DESCRIPTION Identifier Printer BLDG ROOM B&W COPIESMOS (12 COPIES Allowance Usage Usage Usage May Usage Usage July Usage Usage Usage Usage Usage Usage Usage SC71KC31422 ESTUD1O2555C e2555C/GD1320NX1MJ1036N/KD10 17 W 440 N FRONTAGE ROAD DARIEN Color 12,394 1,033 1,000 980 1,680 1,241 735 1,493 583 813 834 519 1,057 1,887 572 32N/MY1039 DARIEN SC71KC32202 ESTUD1O3055C e3055C/GD1320NX/MJ1036N/MJ60 7900 S ROUTE 53 WOODRIDGE WOOD Black 62,723 5,227 5,000 6,353 7,535 5,636 4,554 5,501 4,040 6,717 5,564 4,564 4,327 3,805 4,127 07/KD1031 RIDGE SC71KC32202 ESTUD1O3055C e3055C/GD1320NX/MJ1036N/MJ60 7900 S ROUTE 53 WOODRIDGE WOOD Color 23,334 1,945 3,000 1,849 1,610 2,304 1,784 2,848 1,800 2,219 2,336 1,901 1,738 1,635 1,310 07/KD1031 RIDGE Attachment C Current Fleet Configuration Details e-STUDIO2007 20 PPM Digital Copier e-STUDIO2306 23 PPM Diqital Copier e-STUDIO2507 25 PPM Diqital Copier KA2507 Platen Cover MR3027 RADF MD0106 Auto Duplex Unit MY1043 Paper Feed Unit KD1039 Paper Feed Pedestal(e-STUDIO2007/2507 only) MY1044 Drawer Module(e-STUDIO2007/2507 only) PWRFLTR-XGPCS15D Next Gen PCS Power Filter,120V-15 AMPS PD-2 Power Doctor PM-15 Power Manager 15Amp STAND2507 IStand CONNECTIVITY OPTIONS GN1080 Wireless LAN module(e-STUDIO2007/2507 only) MF2505U Damp Heater(for Drum) G 1131 Harness kit for coin controller FAX OPTIONS GD1330 FAX Kit e-STUDI02007 2507 only) Page 2 Model Description e-STUDI0207L 20 PPM Digital Copier e-STUDI0256/257 25 PPM Digital Copier e-STUDI0306/307 30 PPM Digital Copier e-STUDI0356/357 35 PPM Digital Copier e-STUDI0456/457 45 PPM Digital Copier e-STUDIO506/507 50 PPM Digital Copier MP3028 100-Sheet RADF KA164OPC Platen Cover M31032N Finisher-Inner(eS207L/257/307/357/457 Only) MI1107 Console Finisher w/Stapling(eS357/457/507 Only) MI1033 Finisher-Saddle Stitch(eS207L/257/307/357/457 Only) M11108N Finisher-Saddle Stitch(eS357/457/507 Only) KN2520N Bridge Kit(Required with all finishers except MJ1032N) M35004 Job Separator(eS207L/257/307 Only) MJ5006 Job Separator(eS357/457/507 Only) M35005 Offset Catch Tray(eS207L/257/307 Only) MJ6007 Hole Punch for MJ1032 M36008 Hole Punch for M31033 MJ6304 Hole Punch(for MJ1307&M31108N) KD1025 550 Sheet Paper Feed Pedestal MY1033 550-Sheet Drawer KD1026 2000 Sheet Large Capacity Feeder KK4550 Work Tray KK2550 Accessible Arm GQ1180 Harness Kit for Coin Controller PWRFLTR-XGPCS15D Next Gen PCS Power Filter,120V-15 AMPS PD-2 Power Doctor PM-15 Power Manager 15Amp STAND355 455 Stand CONNECTIVITY OPTIONS GN1060 Wireless 80211G(Requires GN3010) GN3010 Wireless Antenna GB1280V8 Re-Rite Software 11B528-00 BarCodelet Level IV(Intl.36 Months Maintenance) GB1410 e-Bridge Job Separator Utility GB1420 e-Bridge Job build(Requires PS3 Driver) GB1540 OPC Connector-Google Docs GPI080 IPSEC Enabler GS1010 Meta Scan Enabler for e-CONNECT GB1450 OP Connector for Microsoft Exchange GB1440 OP Connector for Microsoft SharePoint ART11236 SmartCard Reader,HID iClass ART11230 SmartCard Reader,HID Prox ART12161 SmartCard Reader,Inditaq ART11248 SmartCard Reader,LEGIC ART12443 SmartCard Reader,Multi ISO/Mifare ART11242 SmartCard Reader,Multi125 6BCO2231846 Universal(Formed)Bracket For Elatec Card Readers FAX OPTIONS GD1350 Fax Board GD1260F 2nd Line Fax for GD1350 Page 3 Model Description e-STUDI0556/557 55 PPM Digital Copier e-STUDI0656/657 65 PPM Digital Copier e-STUDI0756/757 75 PPM Digital Copier e-STUDIO856/857 85 PPM Digital Copier MP4004 Large Capacity Feeder MI1027 50 Sheet Finisher MJ1028 50 Sheet Saddle-Stitch Finisher MI1029 100 Sheet Saddle-Stitch Finisher KA8560 Exit Tray M16003 HolePunch(Requires M31027,MJ1028 or M31029) M17001 Post Inserter(Requires MJ1027,MJ1028 or M31029) KN1017 Rail For Finisher GQ1240 Coin Controller Harness Kit PWRFLTR-XGPCS20D Next Gen PCS Power Filter,120V-20 AMPS PD-2 Power Doctor PM-20 Power Manager 20Amp CONNECTIVITY OPTIONS GN1060 Wireless 802.11g(Requires GN3010) GN3010 Wireless Antenna GB1280V8 Re-Rite Software 11B528-00 BarCodeJet Level IV(Incl.36 Months Maintenance) GB1410 e-Bridge Job Separator Utility GB1420 e-Bridge Job build(Requires PS3 Driver) GB1540 OPC Connector-Google Docs GP1080 IPSEC Enabler GS1010 Meta Scan Enabler for e-CONNECT GB1450 OP Connector for Microsoft Exchange GB1440 OP Connector for Microsoft SharePoint ART11236 SmartCard Reader,HID iClass ART11230 SmartCard Reader,HID Prox ART12161 SmartCard Reader,Inditag ART11248 SmartCard Reader,LEGIC ART12443 SmartCard Reader,Multi ISO/Mifare ART11242 SmartCard Reader,Multi125 6BCO2231846 Universal Formed Bracket For Elatec Card Readers FAX OPTIONS GD1350 Fax Board GD1260F 2nd Line Fax for GD1350 Page 4 Model Description e-STUDI0905 90 PPM Digital Copier e-STUDI01105 110 PPM Digital Copier e-STUDI01355 135 PPM Digital Copier 404195 A3/11"x17"Tray Unit TK5010 404220 LCIT RT5030 404223 LCIT RT5040 412974 BY5000 Multi Pypass Tray 404087 Cover Interposer Tray CI5010 45070166 EFI Impose for GA1211/GA1310/E7100 414007 File Format Converter Type E 404226 Decurl Unit DU5000 412981 Finisher SRS000 412983 Punch Unit PU5000 NA 404174 Booklet Finisher SR5020 404177 Punch Unit PU5020 NA 404180 Trimmer Unit TR5020 404183 Multi-Folding Unit FD5000 404215 High Capacity Stacker SKS010 404218 Roll-Away Cart Type 5010 414002 Data Overwrite Security Unit Type H 414021 HOD Encryption Unit Type A 413985 Copy Data Security Unit Type F 404334 External HOD Security Kit Type 1357 412415 Copy ConnectorType3260 PWRFLTR-E524ZNT ESP Power Filter;208-20 AMPS PD-2 Power Doctor PM-20-208 Power Manager 20Am -208 24OVolt CONNECTIVITY OPTIONS 404378 Printer/Scanner Unit-GM-2240 414204 Giqabit Ethernet Type B 404200 PostScript3 Unit Type 1357 404263 EFI Printer Controller EB1357 Page 5 Model Description DIGITAL-COLOR Page 6 Model Description e-STUDI02555C 25 PPM Color Copier e-STUDI03055C 30 PPM Color Copier e-STUDI03555C 35 PPM Color Copier e-STUDI04555C 45 PPM Color Copier e-STUDIOSOSSC 50 PPM Color Copier MR3025 RADF KA164OPC Platen Cover MI1036N Inner Finisher(eS2555C/3055C/3555C Only) MJ1107 Console Finisher MI1108 Saddlestitch Finisher KN2550 Bridge Kit(Required with M31107 and M31108) M36007 Hole Punch for MJ1036N MJ6104 Hole Punch(For MJ1107 and M31108) M35006 Job Separator KK4550 Work Tray KK2550 Accessible Arm KD1032N Paper Feed Pedestal MY1039 Paper Drawer(550-Sheet for KD1032N) KD1031 Large Capacity Feeder PWRFLTR-XGPCS15D NEXT GEN PCS POWER FILTER;120V-15 AMPS PD-2 Power Doctor PM-15 Power Manager 15Amp STAND2550 IStand CONNECTIVITY OPTIONS GN1060 Wireless 80211G GN3010 Wireless Antenna GQ1260 Harness Kit for Coin Controller GS1007 Unicode Font Enabler GS1010 Metascan Enabler GB1440 OP Connector for Microsoft SharePoint GB1450 OP Connector for Microsoft Exchange GB1540 OPC Connector-Google Docs GP1080 IPSEC Enabler GB1280V8 Re-Rite Software ART11236 SmartCard Reader,HID iClass ART11230 SmartCard Reader,HID Prox ART12161 SmartCard Reader,Inditag ART11248 SmartCard Reader,LEGIC ART12443 SmartCard Reader,Multi ISO/Mifare ART11242 SmartCard Reader,Multi125 6BCO2231846 Universal Formed Bracket For Elatec Card Readers FAX OPTIONS GD1320NX Fax Board GD1260F 2ND Line Fax Page 7 Model Description e-STUDI05560C 55 PPM Color Copier 4-Drawer Version e-STUDI05560C r 55 PPM Color Copier Tandem LCF Version e-STUDI06560C 65 PPM Color Copier 4-Drawer Version e-STUDI0656OCT 65 PPM Color Copier Tandem LCF Version e-STUDI06570C 65/75(Color/BW)PPM Color Copier 4-Drawer Version e-STUDI0657OCT 65/75(Color/BW)PPM Color Copier Tandem LCF Version KA6550 Side Exit Tray MP2501 2500 Sheet Large Capacity Feeder MJ1103 50 Sheet Stapling Finisher MI1104 Saddle Stitch Finisher MJ6102 Hole Punch Unit for MI1103&MJ1104 KN1103 Finisher Rail PWRFLTR-XGPCS15D NEXT GEN PCS POWER FILTER;120V-15 AMPS PD-2 Power Doctor PM-15 Power Manager 15Am CONNECTIVITY OPTIONS GA1310EX EFI Fiery Controller for e-STUDI06530c Series GC1230 512MB Module Memory Module 3000003475 EFI Color Profiler Suite V3.0 with ES-1000 45109642 ES-2000,Spectrophotometer UV cut 45062251 EFI Secure Erase Dongle for GA1211/GA1310 45081528 EFI Spot-on for GA1211/GA1310 45062253 EFI Auto Trap Dongle for GA1211/GA1310 45062252 Hot Folders for GA1211/GA1310 45086307 EFI Sequence Impose for GA1211EX/GA1310EX 45051480 EFI Desktop Pro GN1060 Wireless 80211G GN2010 Bluetooth MOD(Requires GN3010) GN3010 Wireless Antenna GB1280V8 Re-Rite Software GS1010 Metascan Enabler GB1410 e-Bridge Job Separator Utility GB1420 e-Bridge Job build(Requires PS3 Driver) GB1440 OP Connector for Microsoft SharePoint GB1450 OP Connector for Microsoft Exchange GB1540 OPC Connector-Google Docs GP1080 IPSEC Enabler GQ1200 Coin Controller Wiring Harness ART11236 SmartCard Reader,HID iClass ART11230 SmartCard Reader,HID Prox ART12161 SmartCard Reader,Inditag ART11248 SmartCard Reader,LEGIC ART12443 SmartCard Reader,Multi ISO/Mifare ART11242 SmartCard Reader,Multi125 6BCO2231846 Universal Formed Bracket For Elatec Card Readers FAX OPTIONS GD1270NXF Fax Board(110 Volts) GD1260F 2ND Line Fax Page 8 INSTRUCTIONS: 1.Review Specifications for each tlevice type 2.Enter up to 2 motlels that meet or exceed the sp-Ificallons that you propose for each device type In the GREEN cells below. 3.In instances he.a prop osetl motlal is d ficient to any of the listed requirements,you..at enter the deficiency of your proposed device in the ,It directly below the proposed tlevice. Monochrome Color DEPARTMENTAL SIZE COPIERS PRODUCTION DEPARTMENTAL SEE COPIERS PRODUCTION Segment1 Segment2 see ot3 Segment4 Segment5 Segment6 Segment7 Segment8 Segment9 Sagment1 Segment2 Segosnt3 Segment4 Segments Segment6 SPECIFICATION DEVICE TYPE BW,11-20 PPM BW,21-30 PPM BW,31-40 PPM BW,41-69PPM BW,70-90PPM BW,91-109PPM BW 110-124 PPM BW 125-134 PPM BW 135+PPM Color,11-20 PPM Color,21-30 PPM Color,31AO PPM Color,4169 PPM Color,=69-90 PPM Color,60-90 PPM Print Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yea Yes Required Scan Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yea Yea Yea Yes Yea F etionality Fax Optional Optional Optional Optional Optional Optional Optional Optional Optional Optional Optional Optional Optional Optional Optional Technology Digital Digital Digital Digital Digital Digital Digital Digital Digital Digital Digital Digital Digital Digital Digital EPEAT Silver EPEAT Silver EPEAT Silver EPEAT Silver EPEAT Silver EPEAT Silver EPEAT Silver EPEAT Silver EPEAT Silver EPEAT Silver EPEAT Silver EPEAT Silver EPEAT Silver EPEAT Silver EPEAT Silver Energy Efidency Minimum Minimum Minimum Minimum Minimum Minimum Minimum Minimum Minimum Minimum Minimum Minimum Minimum Minimum Minimm u BSW Yes Yes Yes Y. Ves Ves Ves Ves Ves Ves Yea Yea Yea Yes Yes Color No No No No No No No No No yes Yes Yes Yes Yes Yes Copier Most be MFD Most be MFD Most be MFD Most be MFD Most be MFD Most be MFD Most be MFD Most be MFD Most be MFD Most be MFD Most be MFD Most be MFD Most be MFD Most be MFD Most be MFD Printer Most be MFD Most be MFD Most be MFD Must be MFD Must be MFD Must be MFD Must be MFD Must W MFD Most W MFD Most W MFD Must be MFD Must be MFD Must be MFD Most be MFD Most be MFD Overview Color Laser Print Technology Laser Laser Laser Laser Laser Laser Laser Laser Laser Laser Laser Laser Laser Laser Elecbcphologrophic Scan Level(Authenticate,Native Integration) Not Required Optional Optional Optional Optional Optional Optional Optional Optional Optional Optional Optional Optional Optional Available as an opt ion Naosarked(LAN) Required! Required! Required! Required Required Required Required Required Required Required Required Required Required Required Required Refill Type Cartridge Cartridge Cartridge Cartridge Cartridge Cartridge Cartridge Cartridge Cartridge CaNidge Cartridge Cartridge Cartridge Cartridge Cartridge Maximum Media Input 8.5x14 11xl7 11xl7 11x17 11x17 11x17 13x19 13x19 13x19 81/2x14 72x18 12x18 12x18 12x18 13x19 Maximum Media Output 8.5x14 11x17 11x17 11x17 11x17 11x17 13x19 13x19 13x19 8 1/2 x14 72x18 72x18 72x18 12x18 13x19 Minimum Monthly Volume Copxily(Duty Cycle) 50.000 100,000 120,000 165,000 250,000 250,000 1,000,000 2,000,000 2,000,000 100,000 100,000 165,000 250,000 300,000 500,000 Scan Resolution 1200x600dpI 1200x600dpI 1200x600dpI 1200xBOOdpi 1200x600dpI 1200xBOOdpi 600x600dp1 600x600dpI 600x600dpi 600x6OOdpI 600x6O0dpI 600x6O0dpI 600x6O0dpI 600x6001pi 600x6001pI Performance Color Bleeds No No No No No No No No No No No No No Yes Yes Auto Duplex Required Required Required Required Required Required Required Required Required Required Required Required Required Required Required Auto Duplex Speed 50%of ppm(+/-) 50%of PPm(+/-) 50%of PPm(+/-) 50%of ppm(+/-) 50%of ppm(+/-) 50%of Ppm(+/-) 50%of PPm(+/-) 50%of PPm(+/-) 50%of Plum(+/-) 50%of Pima(+/-) 50%of PPm(+/-) 50%of pp.(+/-) 50%of PPm(+/-) 50%of ppm(+/-) 50%of ppm(+/-) Image Server Memory 256 MIS 512MB RAM 10G HD 512MB RAM 10G HD 1GB RAM 40G HD 1GB RAM 40G HD 1GB RAM 40G HD 1GB RAM 60G HD 1GB RAM 60G HD 1GB RAM 60G HD 1G RAM 10G HD 1G RAM 10G HD 1 GB RAM 20G HD 1GB RAM 1OOG HD 1GB RAM 100G HD 1GB RAM 60G HD Standard Paper Capacity 2501500 sheets 1000.set. 1500 sheets 2000 sheets 4000 sheets 4000 sheets WOO sheets 5000 sheets 5000 sheets 1000 sheets 1000 sheets 1500 sheets 4000 sheets 4"sheets 4"sheets Paper Trays Standard l+Bypass Standard 2+Bypass Standard 4+Bypass Standard 4+Bypass Standard 4+Bypass Standard 4+Bypass Standard 4+Bypass Standard 4+Bypass Standard 4+Bypass Standard 2+Bypass Standard 2+Bypass Standard 4+Bypass Standard 4+Bypass Standard 4+Bypass Standard 4+Bypass Binder-General Yes Yea Yes Yea Yes Yes Yes Yes Yes Yes Yea I Yea Yes Yes Yes Bintler-Perfect Binding+Saddle-Stitch No No No No No No Optional Optional Optional No No No No Optional Optional Collation Type Optional Optional Yea Yes Yes Yes Yes Yes Yes Yes Yea Yes Yes IYes Yes Features/Options Edit Documents in Print Queue No No No No No No Yea Yea Yea No No No No Yes Yea PMS Color Matolung No No No No No No No No No No No No No Yes Yes Cover Insertion No No No No No Optional Yea Yea Yea No No No No Yes Yes Finisher Yea Yes Yea Yes Yes Yes Yes Yes Yes Yes Yea Yea Yes Yes Yes Hole Puncher No No No No Yea Yea Yes Yea Yes No No No No Yes Yes Stacker Optional Optional Optional Optional Optional Optional Yes Yes Yes Optional Optional Optional Optional Optional Yes Stapler Yea, yes Yea yes Yea Y. yes Ves Yea Yea Ves Yea Yea Yes Yea Recycled paper Yea Yes Yea Yes Yes Yea Yes Yea Yes Yes Yea Yea Yea Yea Yes Trimming No No No No No No Yes Yes Yes No No No No Yes Yes peed Range Motlel Variation Click Rate Speed Range Motlel Variation Click Rate FSpeed Range Motlel Variation ANNUAL PRICE FOR MANAGED PRINT SERVICES (includes all specifications of#18-020-LG) Copies Type Canvassing Unit Extended Quantity Click Rate Price Click Rate Price Black&White 16,944,973 $ $ Color 1,258,173 $ $ Blended 18,203,146 $ $ Grand Total Blended Grand Total Price in words PPA ATTACHMENT#E ATM NATIONALIP EXPERIENCED FOCUSED � TRUSTED Requirements for National Cooperative Contract To be Administered by National Intergovernmental Purchasing Alliance Company The following documents are used in evaluating and administering national cooperative contracts and are included for Supplier's review and response. National IPA Exhibit A—NATIONAL IPA RESPONSE FOR NATIONAL COOPERATIVE CONTRACT National IPA Exhibit B— NATIONAL IPA ADMINISTRATION AGREEMENT, EXAMPLE National IPA Exhibit C— NATIONAL IPA MASTER INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENT, EXAMPLE National IPA Exhibit D—NATIONAL IPA PRINCIPAL PROCUREMENT AGENCY CERTIFICATE, EXAMPLE National IPA Exhibit E— NATIONAL IPA CONTRACT SALES REPORTING TEMPLATE National IPA Exhibit F— NATIONAL IPA ADVERTISING COMPLIANCE REQUIREMENT NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT A-RESPONSE FOR NATIONAL COOPERATIVE CONTRACT 1.0 Scope of National Cooperative Contract 1.1 Requirement The County of DuPage, IL (hereinafter defined and referred to as "Principal Procurement Agency"), on behalf of itself and the National Intergovernmental Purchasing Alliance Company ("National IPA"), is requesting proposals for multi- function copier devices and service solutions. The intent of this Request for Proposal is that any contract between Principal Procurement Agency and Supplier resulting from this Request for Proposal (hereinafter defined and referred to as the "Master Agreement")be made available to other public agencies nationally,including state and local governmental entities, public and private primary, secondary and higher education entities, non-profit entities, and agencies for the public benefit ("Public Agencies"), through National IPA's cooperative purchasing program. The Principal Procurement Agency has executed a Principal Procurement Agency Certificate with National IPA(an example of which is included as Exhibit D) and has agreed to pursue the Master Agreement. Use of the Master Agreement by any Public Agency is preceded by their registration with National IPA as a Participating Public Agency in National IPA's cooperative purchasing program. Registration with National IPA as a Participating Public Agency is accomplished by Public Agencies entering into a Master Intergovernmental Cooperative Purchasing Agreement, an example of which is attached as Exhibit C. The terms and pricing established in the resulting Master Agreement between the Supplier and the Principal Procurement Agency will be the same as that available to Participating Public Agencies through National IPA. All transactions,purchase orders, invoices,payments etc.,will occur directly between the Supplier and each Participating Public Agency individually, and neither National IPA, any Principal Procurement Agency nor any Participating Public Agency, including their respective agents, directors, employees or representatives, shall be liable to Supplier for any acts, liabilities, damages, etc., incurred by any other Participating Public Agency. This Exhibit A defines the expectations for qualifying Suppliers based on National IPA's requirements to market the resulting Master Agreement nationally to Public Agencies. Each section in this Exhibit A refers to the capabilities, requirements, obligations, and prohibitions of competing Suppliers on a national level in order to serve Participating Public Agencies through National IPA. These requirements are incorporated into and are considered an integral part of this RFP. National IPA reserves the right to determine whether or not to make the Master Agreement awarded by the Principal Procurement Agency available to Participating Public Agencies. 1.2 Marketing, Sales and Administrative Support During the term of the Master Agreement National IPA intends to provide marketing, sales and administrative support for Supplier pursuant to this section 1.2 that directly promotes the Supplier's products and services to Participating Public Agencies Requirements for National Cooperative Contract Page 2 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT A-NATIONAL IPA RESPONSE FOR NATIONAL COOPERATIVE CONTRACT through multiple channels, each designed to promote specific products and services to Public Agencies on a national basis. The National IPA marketing team will work in conjunction with Supplier to promote the Master Agreement to both existing Participating Public Agencies and prospective Public Agencies through: A. Marketing collateral (print, electronic, email,presentations) B. Website development and support C. Trade shows/conferences/meetings D. Advertising E. Social Media F. Sales Team Support The National IPA sales teams will work in conjunction with Supplier to promote the Master Agreement to both existing Participating Public Agencies and prospective Public Agencies through: A. Individual sales calls B. Joint sales calls C. Communications/customer service D. Training sessions for Public Agency teams E. Training sessions for Supplier teams The National IPA contracting teams will work in conjunction with Supplier to promote the Master Agreement to both existing Participating Public Agencies prospective Public Agencies through: A. Serving as the subject matter expert for questions regarding joint powers authority and state statutes and regulations for cooperative purchasing B. Training sessions for Public Agency teams C. Training sessions for Supplier teams D. Regular business reviews to monitor program success E. General contract administration Suppliers are required to pay an administrative fee of 3%of the greater of the Contract Sales under the Master Agreement and Guaranteed Contract Sales under this Request for Proposal. Supplier will be required to execute the National IPA Administration Agreement (refer to Exhibit B). Capitalized terms not otherwise defined herein shall have the meanings given to them in the Master Agreement or in the National Intergovernmental Purchasing Alliance Company Administration Agreement between Supplier and National IPA (the "National IPA Administration Agreement") 1.3 Estimated Volume The dollar volume purchased under the Master Agreement is estimated to be approximately$60M annually. While no minimum volume is guaranteed to Supplier, the estimated annual volume is projected based on the current annual volumes among the Principal Procurement Agency, other Participating Public Agencies that are anticipated to utilize the resulting Master Agreement to be made available to them Requirements for National Cooperative Contract Page 3 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT A-NATIONAL IPA RESPONSE FOR NATIONAL COOPERATIVE CONTRACT through National IPA, and volume growth into other Public Agencies through a coordinated marketing approach between Supplier and National IPA. 1.4 Award Basis The basis of any contract award resulting from this RFP made by Principal Procurement Agency will be the basis of award on a national level through National IPA. If multiple suppliers are awarded by Principal Procurement Agency under the Master Agreement, those same suppliers will be required to extend the Master Agreement to Participating Public Agencies through National IPA. Utilization of the Master Agreement by Participating Public Agencies will be at the discretion of the individual Participating Public Agency. Certain terms of the Master Agreement specifically applicable to the Principal Procurement Agency are subject to modification for each Participating Public Agency as Supplier, such Participating Public Agency and National IPA shall agree. Participating Agencies may request to enter into a separate supplemental agreement to further define the level of service requirements over and above the minimum defined in the Master Agreement (i.e. invoice requirements, order requirements, specialized delivery, diversity requirements such as minority and woman owned businesses, historically underutilized business, governing law, etc.). Any supplemental agreement developed as a result of the Master Agreement is exclusively between the Participating Agency and the Supplier(Contract Sales are reported to National IPA). 1.5 Objectives of Cooperative Program This RFP is intended to achieve the following objectives regarding availability through National IPA's cooperative program: A. Provide a comprehensive competitively solicited and awarded national agreement offering the Products covered by this solicitation to Participating Public Agencies; B. Establish the Master Agreement as the Supplier's primary go to market strategy to Public Agencies nationwide; C. Achieve cost savings for Supplier and Public Agencies through a single solicitation process that will reduce the Supplier's need to respond to multiple solicitations and Public Agencies need to conduct their own solicitation process; D. Combine the aggregate purchasing volumes of Participating Public Agencies to achieve cost effective pricing. 2.0 REPRESENTATIONS AND COVENANTS As a condition to Supplier entering into the Master Agreement, which would be available to all Public Agencies, Supplier must make certain representations, warranties and covenants to both the Principal Procurement Agency and National IPA designed to ensure the success of the Master Agreement for all Participating Public Agencies as well as the Supplier. 2.1 Corporate Commitment Supplier commits that (1) the Master Agreement has received all necessary corporate authorizations and support of the Supplier's executive management, (2) the Master Agreement is Supplier's primary"go to market" strategy for Public Agencies, (3) the Master Agreement will be promoted to all Public Agencies, including any existing customers, and Supplier will transition existing customers, upon their request, to the Master Agreement, and (4) that the Supplier has read and agrees to the terms and Requirements for National Cooperative Contract Page 4 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT A-NATIONAL IPA RESPONSE FOR NATIONAL COOPERATIVE CONTRACT conditions of the Administration Agreement with National IPA and will execute such agreement concurrent with and as a condition of its execution of the Master Agreement with the Principal Procurement Agency. Supplier will identify an executive corporate sponsor and a separate national account manager within the RFP response that will be responsible for the overall management of the Master Agreement. 2.2 Pricing Commitment Supplier commits the not-to-exceed pricing provided under the Master Agreement pricing is its lowest available(net to buyer)to Public Agencies nationwide and further commits that if a Participating Public Agency is eligible for lower pricing through a national, state, regional or local or cooperative contract, that the Supplier will match such lower pricing to that Participating Public Agency under the Master Agreement. 2.3 Sales Commitment Supplier commits to aggressively market the Master Agreement as its go to market strategy in this defined sector and that its sales force will be trained, engaged and committed to offering the Master Agreement to Public Agencies through National IPA nationwide. Supplier commits that all Master Agreement sales will be accurately and timely reported to National IPA in accordance with the National IPA Administration Agreement. Supplier also commits that its sales force will be compensated, including sales incentives, for sales to Public Agencies under the Master Agreement in a consistent or better manner compared to sales to Public Agencies if the Supplier were not awarded the Master Agreement. 3.0 SUPPLIER QUALIFICATIONS Supplier must supply the following information in order for the Principal Procurement Agency to determine Supplier's qualifications to extend the resulting Master Agreement to Participating Public Agencies through National IPA. 3.1 Company A. Brief history and description of your company. B. Total number and location of sales persons employed by your company. C. Number and location of support centers (if applicable). D. Annual sales for the three previous fiscal years. E. Submit your FEIN and Dunn&Bradstreet report. 3.2 Distribution, Logistics A. Describe how your company proposes to distribute the products/service nationwide. B. Identify all other companies that will be involved in processing, handling or shipping the products/service to the end user. C. Provide the number, size and location of your company's distribution facilities, warehouses and retail network as applicable. D. State any return and restocking policy and fees, if applicable, associated with returns. E. Describe the full line of products and services offered by your company. 3.3 Marketing and Sales Requirements for National Cooperative Contract Page 5 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT A-NATIONAL IPA RESPONSE FOR NATIONAL COOPERATIVE CONTRACT A. Provide a detailed ninety-day plan beginning from award date of the Master Agreement describing the strategy to immediately implement the Master Agreement as your company's primary go to market strategy for Public Agencies to your teams nationwide, to include, but not limited to: i. Executive leadership endorsement and sponsorship of the award as the public sector go-to-market strategy within first 10 days ii. Training and education of your national sales force with participation from the executive leadership of your company, along with the National IPA team within first 90 days B. Provide a detailed ninety-day plan beginning from award date of the Master Agreement describing the strategy to market the Master Agreement to current Participating Public Agencies, existing Pubic Agency customers of Supplier, as well as to prospective Public Agencies nationwide immediately upon award, to include, but not limited to: i. Creation and distribution of a co-branded press release to trade publications ii. Announcement, contract details and contact information published on the Supplier company website within first 90 days iii. Design, publication and distribution of co-branded marketing materials within first 90 days iv. Commitment to attendance and participation with National IPA at national (i.e. NIGP Annual Forum, NPI Conference, etc.), regional (i.e. Regional NIGP Chapter Meetings, etc.) and supplier-specific trade shows, conferences and meetings throughout the term of the Master Agreement V. Commitment to attend, exhibit and participate at the NIGP Annual Forum in an area reserved by National IPA for partner suppliers. Booth space will be purchased and staffed by your company. In addition, you commit to provide reasonable assistance to the overall promotion and marketing efforts for the NIGP Annual Forum, as directed by National IPA. vi. Design and publication of national and regional advertising in trade publications throughout the term of the Master Agreement vii. Ongoing marketing and promotion of the Master Agreement throughout its term(case studies, collateral pieces,presentations, promotions, etc.) viii. Dedicated National IPA internet web-based homepage on Supplier website with: • National IPA standard logo; • Copy of original Request for Proposal; • Copy of contract and amendments between Principal Procurement Agency and Supplier; • Summary of Products and pricing; • Marketing Materials • Electronic link to National IPA's website including the online registration page; • A dedicated toll free number and email address for National IPA C. Describe how your company will transition any existing Public Agency customers' accounts to the Master Agreement available nationally through National IPA. Include a list of current cooperative contracts (regional and national) your company holds and describe how the Master Agreement will be positioned among the other cooperative agreements. Requirements for National Cooperative Contract Page 6 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT A-NATIONAL IPA RESPONSE FOR NATIONAL COOPERATIVE CONTRACT D. Acknowledge that your company agrees to provide its company/corporate logo(s) to National IPA and agrees to provide permission for reproduction of such logo in marketing communications and promotions. Acknowledge that use of National IPA logo will require permission for reproduction, as well. E. Supplier is responsible for proactive direct sales of Supplier's goods and services to Public Agencies nationwide and the timely follow up to leads established by National IPA. All sales materials are to use the National IPA logo. At a minimum, the Supplier's sales initiatives should communicate: i. Master Agreement was competitively solicited and publicly awarded by a Principal Procurement Agency ii. Best government pricing iii. No cost to participate iv. Non-exclusive contract F. Supplier is responsible for the training of its national sales force on the Master Agreement. At a minimum, sales training should include: i. Key features of Master Agreement ii. Working knowledge of the solicitation process iii. Awareness of the range of Public Agencies that can utilize the Master Agreement through National IPA iv. Knowledge of benefits of the use of cooperative contracts G. Provide contact information for the person(s), who will be responsible for: i. Marketing ii. Sales iii. Sales Support iv. Financial Reporting V. Contracts H. Describe in detail how your company's national sales force is structured, including contact information for the highest-level executive in charge of the sales team. I. Explain in detail how the sales teams will work with the National IPA team to implement, grow and service the national program. J. Explain in detail how your organization will manage the overall national program throughout the term of the Master Agreement, including ongoing coordination of marketing and sales efforts, timely new Participating Public Agency account set- up, etc. K. State the amount of your company's Public Agency sales for the previous fiscal year. Provide a list of your top 10 Public Agency customers, the total purchases for each for the previous fiscal year along with a key contact for each. L. Describe your company's information systems capabilities and limitations regarding order management through receipt of payment, including description of multiple platforms that may be used for any of these functions. M. Provide the Contract Sales (as defined in Section 10 of the National Intergovernmental Purchasing Alliance Company Administration Agreement)that your company will guarantee each year under the Master Agreement for the initial three years of the Master Agreement ("Guaranteed Contract Sales"). Requirements for National Cooperative Contract Page 7 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT A-NATIONAL IPA RESPONSE FOR NATIONAL COOPERATIVE CONTRACT $ .00 in year one $ .00 in year two $ .00 in year three To the extent Supplier guarantees minimum Contract Sales, the administration fee shall be calculated based on the greater of the actual Contract Sales and the Guaranteed Contract Sales. N. Even though it is anticipated that many Public Agencies will be able to utilize the Master Agreement without further formal solicitation,there may be circumstances where Public Agencies will issue their own solicitations. The following options are available when responding to a solicitation for Products covered under the Master Agreement. i. Respond with Master Agreement pricing (Contract Sales reported to National IPA). ii. If competitive conditions require pricing lower than the standard Master Agreement not-to-exceed pricing, Supplier may respond with lower pricing through the Master Agreement. If Supplier is awarded the contract, the sales are reported as Contract Sales to National IPA under the Master Agreement. iii. Respond with pricing higher than Master Agreement only in the unlikely event that the Public Agency refuses to utilize Master Agreement (Contract Sales are not reported to National IPA). iv. If alternative or multiple proposals are permitted, respond with pricing higher than Master Agreement, and include Master Agreement as the alternate or additional proposal. Detail your strategies under these options when responding to a solicitation. Requirements for National Cooperative Contract Page 8 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT B-NATIONAL IPA ADMINISTRATION AGREEMENT,EXAMPLE NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY ADMINISTRATION AGREEMENT THIS ADMINISTRATION AGREEMENT (this "Agreement") is made this day of 20 , between National Intergovernmental Purchasing Alliance Company ("National IPA"), and ("Supplier"). RECITALS WHEREAS, the (the "Principal Procurement Agency") has entered into a Master Agreement dated , Agreement No , by and between the Principal Procurement Agency and Supplier, (as may be amended from time to time in accordance with the terms thereof, the "Master Agreement"), as attached hereto as Exhibit A and incorporated herein by reference as though fully set forth herein, for the purchase of (the "Product"); WHEREAS, said Master Agreement provides that any or all public agencies, including state and local governmental entities,public and private primary, secondary and higher education entities, non-profit entities, and agencies for the public benefit(collectively, "Public Agencies"), that register (either via registration on the National IPA website or execution of a Master Intergovernmental Cooperative Purchasing Agreement, attached hereto as Exhibit B) (each, hereinafter referred to as a "Participating Public Agency")may purchase Product at prices stated in the Master Agreement; WHEREAS, Participating Public Agencies may access the Master Agreement which is offered through National IPA to Public Agencies; WHEREAS, National IPA serves as the contract administrator of the Master Agreement on behalf of Principal Procurement Agency; WHEREAS, Principal Procurement Agency desires National IPA to proceed with administration of the Master Agreement; and WHEREAS,National IPA and Supplier desire to enter into this Agreement to make available the Master Agreement to Participating Public Agencies and to set forth certain terms and conditions governing the relationship between National IPA and Supplier. NOW,THEREFORE,in consideration of the payments to be made hereunder and the mutual covenants contained in this Agreement,National IPA and Supplier hereby agree as follows: DEFINITIONS 1. Capitalized terms used in this Agreement and not otherwise defined herein shall have the meanings given to them in the Master Agreement. Requirements for National Cooperative Contract Page 9 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT B-NATIONAL IPA ADMINISTRATION AGREEMENT,EXAMPLE TERMS AND CONDITIONS 2. The Master Agreement and the terms and conditions contained therein shall apply to this Agreement except as expressly changed or modified by this Agreement. Supplier acknowledges and agrees that the covenants and agreements of Supplier set forth in the solicitation and Supplier's response thereto resulting in the Master Agreement are incorporated herein and are an integral part hereof. 3. National IPA shall be afforded all of the rights, privileges and indemnifications afforded to Principal Procurement Agency by or from Supplier under the Master Agreement,and such rights, privileges and indemnifications shall accrue and apply with equal effect to National IPA, its agents, employees, directors, and representatives under this Agreement including, but not limited to, Supplier's obligation to obtain appropriate insurance. 4. National IPA shall perform all of its duties,responsibilities and obligations as contract administrator of the Master Agreement on behalf of Principal Procurement Agency as set forth herein, and Supplier hereby acknowledges and agrees that all duties, responsibilities and obligations will be undertaken by National IPA solely in its capacity as the contract administrator under the Master Agreement. 5. With respect to any purchases by Principal Procurement Agency or any Participating Public Agency pursuant to the Master Agreement,National IPA shall not be: (i)construed as a dealer, re-marketer, representative, partner or agent of any type of the Supplier, Principal Procurement Agency or any Participating Public Agency; (ii) obligated, liable or responsible for any order for Product made by Principal Procurement Agency or any Participating Public Agency or any employee thereof under the Master Agreement or for any payment required to be made with respect to such order for Product; and (iii) obligated, liable or responsible for any failure by Principal Procurement Agency or any Participating Public Agency to comply with procedures or requirements of applicable law or the Master Agreement or to obtain the due authorization and approval necessary to purchase under the Master Agreement. National IPA makes no representation or guaranty with respect to any minimum purchases by Principal Procurement Agency or any Participating Public Agency or any employee thereof under this Agreement or the Master Agreement. 6. National IPA shall not be responsible for Supplier's performance under the Master Agreement, and Supplier shall hold National IPA harmless from any liability that may arise from the acts or omissions of Supplier in connection with the Master Agreement. 7. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NATIONAL IPA EXPRESSLY DISCLAIMS ALL EXPRESS OR IMPLIED REPRESENTATIONS AND WARRANTIES REGARDING NATIONAL IPA'S PERFORMANCE AS A CONTRACT ADMINISTRATOR OF THE MASTER AGREEMENT. NATIONAL IPA SHALL NOT BE LIABLE IN ANY WAY FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY,PUNITIVE,OR RELIANCE DAMAGES,EVEN IF NATIONAL IPA IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TERM OF AGREEMENT; TERMINATION Requirements for National Cooperative Contract Page 10 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT B-NATIONAL IPA ADMINISTRATION AGREEMENT,EXAMPLE 8. This Agreement shall be in effect so long as the Master Agreement remains in effect, provided,however,that the provisions of Sections 3 —8 and 14—23, hereof and the indemnifications afforded by the Supplier to National IPA in the Master Agreement, to the extent such provisions survive any expiration or termination of the Master Agreement, shall survive the expiration or termination of this Agreement. 9. Supplier's failure to maintain its covenants and commitments contained in this Agreement or any action of the Supplier which gives rise to a right by Principal Procurement Agency to terminate the Master Agreement shall constitute a material breach of this Agreement and if not cured within thirty(30) days of written notice to Supplier shall be deemed a cause for termination of this Agreement at National IPA's sole discretion. Notwithstanding anything contained herein to the contrary, this Agreement shall terminate on the date of the termination or expiration of the Master Agreement. NATIONAL PROMOTION 10. National IPA and Supplier shall publicize and promote the availability of the Master Agreement's products and services to Public Agencies and such agencies' employees. Supplier shall require each Public Agency to register its participation in the National IPA program by either registering on the National IPA website, www.nationalipa.org, or executing a Master Intergovernmental Cooperative Purchasing Agreement prior to processing the Participating Public Agency's first sales order. Upon request, Supplier shall make available to interested Public Agencies a copy of the Master Agreement and such price lists or quotes as may be necessary for such Public Agencies to evaluate potential purchases. 11. Supplier shall provide such marketing and administrative support as set forth in the solicitation resulting in the Master Agreement, including assisting in development of marketing materials as reasonably requested by Principal Procurement Agency and National IPA. Supplier shall be responsible for obtaining permission or license of use and payment of any license fees for all content and images Supplier provides to National IPA or posts on the National IPA website. Supplier shall indemnify, defend and hold harmless National IPA for use of all such content and images including copyright infringement claims. Supplier and National IPA each hereby grant to the other party a limited, revocable, non-transferable, non-sublicensable right to use such party's logo (each, the "Logo") solely for use in marketing the Master Agreement. Each party shall provide the other party with the standard terms of use of such party's Logo, and such party shall comply with such terms in all material respects. Both parties shall obtain approval from the other party prior to use of such party's Logo. Notwithstanding the foregoing, the parties understand and agree that except as provided herein neither party shall have any right, title or interest in the other party's Logo. Upon termination of this Agreement, each party shall immediately cease use of the other party's Logo. ADMINISTRATIVE FEE, REPORTING& PAYMENT 12. An "Administrative Fee" shall be defined and due to National IPA from Supplier in the amount of_percent (_%) ("Administrative Fee Percentage") multiplied by the total purchase amount paid to Supplier,less refunds,credits on returns,rebates and discounts,for the sale of products and/or services to Principal Procurement Agency and Participating Public Agencies pursuant to the Master Agreement (as amended from time to time and including any renewal thereof) ("Contract Requirements for National Cooperative Contract Page 11 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT B-NATIONAL IPA ADMINISTRATION AGREEMENT,EXAMPLE Sales"). From time to time the parties may mutually agree in writing to a lower Administrative Fee Percentage for a specifically identified Participating Public Agency's Contract Sales. 13. Supplier shall provide National IPA with an electronic accounting report monthly, in the format prescribed by National IPA, summarizing all Contract Sales for each calendar month. The Contract Sales reporting format is provided as Exhibit C ("Contract Sales Report"), attached hereto and incorporated herein by reference. Contract Sales Reports for each calendar month shall be provided by Supplier to National IPA by the loth day of the following month. Failure to provide a Contract Sales Report within the time and manner specified herein shall constitute a material breach of this Agreement and if not cured within thirty(30)days of written notice to Supplier shall be deemed a cause for termination of the Master Agreement, at Principal Procurement Agency's sole discretion, and/or this Agreement, at National IPA's sole discretion. 14. Administrative Fee payments are to be paid by Supplier to National IPA at the frequency and on the due date stated in Section 13, above, for Supplier's submission of corresponding Contract Sales Reports. Administrative Fee payments are to be made via Automated Clearing House (ACH) to the National IPA designated financial institution identified in Exhibit D. Failure to provide a payment of the Administrative Fee within the time and manner specified herein shall constitute a material breach of this Agreement and if not cured within thirty(30)days of written notice to Supplier shall be deemed a cause for termination of the Master Agreement, at Principal Procurement Agency's sole discretion, and/or this Agreement, at National IPA's sole discretion. All Administrative Fees not paid when due shall bear interest at a rate equal to the lesser of one and one-half percent(1 1/2%)per month or the maximum rate permitted by law until paid in full. 15. Supplier shall maintain an accounting of all purchases made by Participating Public Agencies under the Master Agreement. National IPA, or its designee, in National IPA's sole discretion, reserves the right to compare Participating Public Agency records with Contract Sales Reports submitted by Supplier for a period of four(4)years from the date National IPA receives such report. In addition, National IPA may engage a third party to conduct an independent audit of Supplier's monthly reports. In the event of such an audit, Supplier shall provide all materials reasonably requested relating to such audit by National IPA at the location designated by National IPA. In the event an underreporting of Contract Sales and a resulting underpayment of Administrative Fees is revealed,National IPA will notify the Supplier in writing. Supplier will have thirty(30) days from the date of such notice to resolve the discrepancy to National IPA's reasonable satisfaction, including payment of any Administrative Fees due and owing, together with interest thereon in accordance with Section 13, and reimbursement of National IPA's costs and expenses related to such audit. GENERAL PROVISIONS 16. This Agreement, the Master Agreement and the exhibits referenced herein supersede any and all other agreements, either oral or in writing, between the parties hereto with respect to the subject matter hereto and no other agreement, statement, or promise relating to the subject matter of this Agreement which is not contained or incorporated herein shall be valid or binding. In the event of any conflict between the provisions of this Agreement and the Master Agreement, as between National IPA and Supplier, the provisions of this Agreement shall prevail. Requirements for National Cooperative Contract Page 12 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT B-NATIONAL IPA ADMINISTRATION AGREEMENT,EXAMPLE 17. If any action at law or in equity is brought to enforce or interpret the provisions of this Agreement or to recover any Administrative Fee and accrued interest, the prevailing party shall be entitled to reasonable attorney's fees and costs in addition to any other relief to which it may be entitled. 18. This Agreement and National IPA's rights and obligations hereunder may be assigned at National IPA's sole discretion to an affiliate of National IPA, any purchaser of any or all or substantially all of the assets of National IPA, or the successor entity as a result of a merger, reorganization, consolidation, conversion or change of control, whether by operation of law or otherwise. Supplier may not assign its obligations hereunder without the prior written consent of National IPA. 19. All written communications given hereunder shall be delivered by first-class mail, postage prepaid, or overnight delivery on receipt to the addresses as set forth below. A. National Intergovernmental Purchasing Alliance Company National IPA Attn: President 2555 Meridian Blvd Suite 300 Franklin, TN 37067 B. Supplier 20. If any provision of this Agreement shall be deemed to be, or shall in fact be, illegal, inoperative or unenforceable, the same shall not affect any other provision or provisions herein contained or render the same invalid, inoperative or unenforceable to any extent whatever, and this Agreement will be construed by limiting or invalidating such provision to the minimum extent necessary to make such provision valid, legal and enforceable. 21. This Agreement may not be amended, changed, modified, or altered without the prior written consent of the parties hereto, and no provision of this Agreement may be discharged or waived, except by a writing signed by the parties. A waiver of any particular provision will not be deemed a waiver of any other provision,nor will a waiver given on one occasion be deemed to apply to any other occasion. 22. This Agreement shall inure to the benefit of and shall be binding upon National IPA, the Supplier and any respective successor and assign thereto; subject, however, to the limitations contained herein. 23. This Agreement will be construed under and governed by the laws of the State of Delaware, excluding its conflicts of law provisions and any action arising out of or related to this Agreement shall be commenced solely and exclusively in the state or federal courts in Williamson County Tennessee. Requirements for National Cooperative Contract Page 13 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT B-NATIONAL IPA ADMINISTRATION AGREEMENT,EXAMPLE 24. This Agreement may be executed in counterparts, each of which is an original but all of which, together, shall constitute but one and the same instrument. The exchange of copies of this Agreement and of signature pages by facsimile, or by .pdf or similar electronic transmission, will constitute effective execution and delivery of this Agreement as to the parties and may be used in lieu of the original Agreement for all purposes. Signatures of the parties transmitted by facsimile, or by .pdf or similar electronic transmission,will be deemed to be their original signatures for any purpose whatsoever. Authorized Signature, Supplier NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY Signature Signature Ward H.Brown Name Name Chief Operating Officer Title Title Date Date Requirements for National Cooperative Contract Page 14 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT C-NATIONAL IPA MASTER INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENT,EXAMPLE MASTER INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENT This Master Intergovernmental Cooperative Purchasing Agreement (this "Agreement") is entered into by and between those certain government agencies that execute a Principal Procurement Agency Certificate ("Principal Procurement Agencies") with National Intergovernmental Purchasing Alliance Company ("National IPA") to be appended and made a part hereof and such other public agencies ("Participating Public Agencies") who register to participate in the cooperative purchasing programs administered by National IPA and its affiliates and subsidiaries (collectively, the "National IPA Parties") by either registering on a National IPA Party website(such as www.nationalipa.org),or by executing a copy of this Agreement. RECITALS WHEREAS, after a competitive solicitation and selection process by Principal Procurement Agencies, a number of suppliers have entered into "Master Agreements" (herein so called) to provide a variety of goods, products and services ("Products") to the applicable Principal Procurement Agency and the Participating Public Agencies; WHEREAS, Master Agreements are made available by Principal Procurement Agencies through the National IPA Parties and provide that Participating Public Agencies may purchase Products on the same terms, conditions and pricing as the Principal Procurement Agency, subject to any applicable federal and/or local purchasing ordinances and the laws of the State of purchase; and WHEREAS, in addition to Master Agreements, the National IPA Parties may from time to time offer Participating Public Agencies the opportunity to acquire Products through other group purchasing agreements. NOW, THEREFORE, in consideration of the mutual promises contained in this Agreement, and of the mutual benefits to result,the parties hereby agree as follows: 1. Each party will facilitate the cooperative procurement of Products. 2. The Participating Public Agencies shall procure Products in accordance with and subject to the relevant federal, state and local statutes, ordinances, rules and regulations that govern Participating Public Agency's procurement practices. The Participating Public Agencies hereby acknowledge and agree that it is the intent of the parties that all provisions of this Agreement and that Principal Procurement Agencies' participation in the program described herein comply with all applicable laws, including but not limited to the requirements of 42 C.F.R. § 1001.952(h), as may be amended from time to time. The Participating Public Agencies further acknowledge and agree that they are solely responsible for their compliance with all applicable "safe harbor" regulations, including but not limited to any and all obligations to fully and accurately report discounts and incentives. 3. The Participating Public Agency represents and warrants that the Participating Public Agency is not a hospital and is not purchasing Products on behalf of a hospital. Requirements for National Cooperative Contract Page 15 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT C-NATIONAL IPA MASTER INTERGOVERNMENTAL COPERATIVE PURCHASING AGREEMENT,EXAMPLE 4. The cooperative use of Master Agreements shall be in accordance with the terms and conditions of the Master Agreements, except as modification of those terms and conditions is otherwise required by applicable federal, state or local law. 5. The Principal Procurement Agencies will make available, upon reasonable request, Master Agreement information which may assist in improving the procurement of Products by the Participating Public Agencies. 6. The Participating Public Agency agrees the National IPA Parties may provide access to group purchasing organization ("GPO") agreements directly or indirectly by enrolling the Participating Public Agency in another GPO's purchasing program,including but not limited to Vizient Source, LLC, Provista, Inc. and other National IPA affiliates and subsidiaries; provided the purchase of Products through a National IPA Party or any other GPO shall be at the Participating Public Agency's sole discretion. 7. The Participating Public Agencies(each a"Procuring Part")that procure Products through any Master Agreement or GPO Product supply agreement (each a "GPO Contract") will make timely payments to the distributor, manufacturer or other vendor (collectively, "Su}lIllier") for Products received in accordance with the terms and conditions of the Master Agreement or GPO Contract, as applicable. Payment for Products and inspections and acceptance of Products ordered by the Procuring Party shall be the exclusive obligation of such Procuring Party. Disputes between Procuring Party and any Supplier shall be resolved in accordance with the law and venue rules of the State of purchase unless otherwise agreed to by the Procuring Party and Supplier. 8. The Procuring Party shall not use this Agreement as a method for obtaining additional concessions or reduced prices for similar products or services. 9. The Procuring Party shall be responsible for the ordering of Products under this Agreement. A non-procuring party shall not be liable in any fashion for any violation by a Procuring Party, and, to the extent permitted by applicable law, the Procuring Party shall hold non- procuring party harmless from any liability that may arise from the acts or omissions of the Procuring Party. 10. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE NATIONAL IPA PARTIES EXPRESSLY DISCLAIM ALL EXPRESS OR IMPLIED REPRESENTATIONS AND WARRANTIES REGARDING ANY PRODUCT, MASTER AGREEMENT AND GPO CONTRACT. THE NATIONAL IPA PARTIES SHALL NOT BE LIABLE IN ANY WAY FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR RELIANCE DAMAGES, EVEN IF THE NATIONAL IPA PARTIES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.FURTHER,THE PROCURING PARTY ACKNOWLEDGES AND AGREES THAT THE NATIONAL IPA PARTIES SHALL HAVE NO LIABILITY FOR ANY ACT OR OMISSION BY A SUPPLIER OR OTHER PARTY UNDER A MASTER Requirements for National Cooperative Contract Page 16 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT C-NATIONAL IPA MASTER INTERGOVERNMENTAL COPERATIVE PURCHASING AGREEMENT,EXAMPLE AGREEMENT OR GPO CONTRACT. 11. This Agreement shall remain in effect until termination by a party giving thirty (30) days' written notice to the other party.The provisions of Paragraphs 6- 10 hereof shall survive any such termination. 12. This Agreement shall take effect upon (i) execution of the Principal Procurement Agency Certificate, or (ii) the registration on a National IPA Party website or the execution of this Agreement by a Participating Public Agency, as applicable. Requirements for National Cooperative Contract Page 17 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT D-NATIONAL IPA PRINCIPAL PROCUREMENT AGENCY CERTIFICATE,EXAMPLE PRINCIPAL PROCUREMENT AGENCY CERTIFICATE In its capacity as a Principal Procurement Agency (as defined below) for National Intergovernmental Purchasing Alliance Company ("National IPA"), [NAME OF PPA] agrees to pursue Master Agreements for Products as specified in the attached Exhibits to this Principal Procurement Agency Certificate. I hereby acknowledge, in my capacity as of and on behalf of[NAME OF PPA] ("Principal Procurement Agency"), that I have read and hereby agree to the general terms and conditions set forth in the attached Master Intergovernmental Cooperative Purchasing Agreement regulating the use of the Master Agreements and purchase of Products that from time to time are made available by Principal Procurement Agencies to Participating Public Agencies nationwide through National IPA. I understand that the purchase of one or more Products under the provisions of the Master Intergovernmental Cooperative Purchasing Agreement is at the sole and complete discretion of the Participating Public Agency. Authorized Signature, [PRINCIPAL PROCUREMENT AGENCY] Signature Name Title Date Requirements for National Cooperative Contract Page 18 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT E—NATIONAL IPA CONTRACT SALES REPORTING TEMPLATE NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT C-NATIONAL IPA CONTRACT SALES REPORTING TEMPLATE (to be submitted electronically in Microsoft Excel format) National IPA Contract Sales Monthly Report Supplier Name: Contract Sales Report Month: Contract ID: Participating Agency# Transaction (Assigned Date Contract Admin Admin Participating Agency Name Address City State Zip Code by National (Date of Sales for Fee% Fee$ IPA and Sale) Month($) provided to Supplier) Report Totals Cumulative Contract Sales Requirements for National Cooperative Contract Page 19 of 26 NATIONAL INTERGOVERNMENTAL PURCHASING ALLIANCE COMPANY EXHIBITS EXHIBIT F-NATIONAL IPA ADVERTISING COMPLIANCE REQUIREMENT Pursuant to certain state notice provisions,including but not limited to Oregon Revised Statutes Chapter 279A.220,the following public agencies and political subdivisions of the referenced public agencies are eligible to register with National IPA and access the Master Agreement contract award made pursuant to this solicitation,and are hereby given notice of the foregoing request for proposals for purposes of complying with the procedural requirements of said statutes: Nationwide: State of Alabama* State of Hawaii State of Massachusetts State of New Mexico State of South Dakota State of Alaska State of Idaho State of Michigan State of New York State of Tennessee State of Arizona State of Illinois State of Minnesota State of North Carolina State of Texas State of Arkansas State of Indiana State of Mississippi State of North Dakota State of Utah State of California State of Iowa State of Missouri State of Ohio State of Vennont State of Colorado State of Kansas State of Montana State of Oklahoma* State of Virginia State of Connecticut State of Kentucky State of Nebraska State of Oregon State of Washington State of Delaware State of Louisiana State of Nevada State of Pennsylvania State of West Virginia State of Florida State of Maine State of New Hampshire State of Rhode Island State of Wisconsin State of Georgia State of Maryland State of New Jersey State of South Carolina State of Wyoming District of Columbia Lists of political subdivisions and local governments in the above referenced states/districts may be found at http://www.usa.gov/Agencies/State and Territories.shtml and hM2s://www.usa.i4ov/local-governments. *Some public agencies and political subdivisions of these states may be restricted by state statutes that limit competition among cooperative purchasing organizations by only allowing use of purchasing cooperatives sponsored by certain National Associations. Certain Public Agencies and Political Subdivisions: CITIES,TOWNS,VILLAGES AND BOROUGHS CITY OF INDEPENDENCE,OR INCLUDING BUT NOT LIMITED TO: CITY AND COUNTY OF HONOLULU,HI BAKER CITY GOLF COURSE,OR CITY OF KENNER,LA CITY OF ADAIR VILLAGE,OR CITY OF LA GRANDE,OR CITY OF ASHLAND,OR CITY OF LAFAYETTE,LA CITY OF AUMSVILLE,OR CITY OF LAKE CHARLES,OR CITY OF AURORA,OR CITY OF LEBANON,OR CITY OF BAKER,OR CITY OF MCMINNVILLE,OR CITY OF BATON ROUGE,LA CITY OF MEDFORD,OR CITY OF BEAVERTON,OR CITY OF METAIRIE,LA CITY OF BEND,OR CITY OF MILL CITY,OR CITY OF BOARDMAN,OR CITY OF MILWAUKIE,OR CITY OF BONANAZA,OR CITY OF MONROE,LA CITY OF BOSSIER CITY,LA CITY OF MOSIER,OR CITY OF BROOKINGS,OR CITY OF NEW ORLEANS,LA CITY OF BURNS,OR CITY OF NORTH PLAINS,OR CITY OF CANBY,OR CITY OF OREGON CITY,OR CITY OF CANYONVILLE,OR CITY OF PILOT ROCK,OR CITY OF CLATSKANIE,OR CITY OF PORTLAND,OR CITY OF COBURG,OR CITY OF POWERS,OR CITY OF CONDON,OR CITY OF PRINEVILLE,OR CITY OF COQUILLE,OR CITY OF REDMOND,OR CITY OF CORVALLI,OR CITY OF REEDSPORT,OR CITY OF CORVALLIS PARKS AND RECREATION CITY OF RIDDLE,OR DEPARTMENT,OR CITY OF ROGUE RIVER,OR CITY OF COTTAGE GROVE,OR CITY OF ROSEBURG,OR CITY OF DONALD,OR CITY OF SALEM,OR CITY OF EUGENE,OR CITY OF SANDY,OR CITY OF FOREST GROVE,OR CITY OF SCAPPOOSE,OR CITY OF GOLD HILL,OR CITY OF SHADY COVE,OR CITY OF GRANTS PASS,OR CITY OF SHERWOOD,OR CITY OF GRESHAM,OR CITY OF SHREVEPORT,LA CITY OF HILLSBORO,OR CITY OF SILVERTON,OR Requirements for National Cooperative Contract Page 20 of 26 CITY OF SPRINGFIELD,OR ELMO,UT CITY OF ST.HELENS,OR ELSINORE,UT CITY OF ST.PAUL,OR ELWOOD,UT CITY OF SULPHUR,LA EMERY,UT CITY OF TIGARD,OR ENOCH,UT CITY OF TROUTDALE,OR ENTERPRISE,UT CITY OF TUALATIN,OR EPHRAIM,UT CITY OF WALKER,LA ESCALANTE,UT CITY OF WARRENTON,OR EUREKA,UT CITY OF WEST LINN,OR FAIRFIELD,UT CITY OF WILSONVILLE,OR FAIRVIEW,UT CITY OF WINSTON,OR FARMINGTON,UT CITY OF WOODBURN,OR FARR WEST,UT LEAGUE OF OREGON CITES FAYETTE,UT THE CITY OF HAPPY VALLEY OREGON FERRON,UT ALPINE,UT FIELDING,UT ALTA,UT FILLMORE,UT ALTAMONT,UT FOUNTAIN GREEN,UT ALTON,UT FRANCIS,UT AMALGA,UT FRUIT HEIGHTS,UT AMERICAN FORK CITY,UT GARDEN CITY,UT ANNABELLA,UT GARLAND,UT ANTIMONY,UT GENOLA,UT APPLE VALLEY,UT GLENDALE,UT AURORA,UT GLENWOOD,UT BALLARD,UT GOSHEN,UT BEAR RIVER CITY,UT GRANTSVILLE,UT BEAVER,UT GREEN RIVER,UT BICKNELL,UT GUNNISON,UT BIG WATER,UT HANKSVILLE,UT BLANDING,UT HARRISVILLE,UT BLUFFDALE,UT HATCH,UT BOULDER,UT HEBER CITY CORPORATION,UT CITY OF BOUNTIFUL,UT HELPER,UT BRIAN HEAD,UT HENEFER,UT BRIGHAM CITY CORPORATION,UT HENRIEVILLE,UT BRYCE CANYON CITY,UT HERRIMAN,UT CANNONVILLE,UT HIDEOUT,UT CASTLE DALE,UT HIGHLAND,UT CASTLE VALLEY,UT HILDALE,UT CITY OF CEDAR CITY,UT HINCKLEY,UT CEDAR FORT,UT HOLDEN,UT CITY OF CEDAR HILLS,UT HOLLADAY,UT CENTERFIELD,UT HONEYVILLE,UT CENTERVILLE CITY CORPORATION,UT HOOPER,UT CENTRAL VALLEY,UT HOWELL,UT CHARLESTON,UT HUNTINGTON,UT CIRCLEVILLE,UT HUNTSVILLE,UT CLARKSTON,UT CITY OF HURRICANE,UT CLAWSON,UT HYDE PARK,UT CLEARFIELD,UT HYRUM,UT CLEVELAND,UT INDEPENDENCE,UT CLINTON CITY CORPORATION,UT IVINS,UT COALVILLE,UT JOSEPH,UT CORINNE,UT JUNCTION,UT CORNISH,UT KAMAS,UT COTTONWOOD HEIGHTS,UT KANAB,UT DANIEL,UT KANARRAVILLE,UT DELTA,UT KANOSH,UT DEWEYVILLE,UT KAYSVILLE,UT DRAPER CITY,UT KINGSTON,UT DUCHESNE,UT KOOSHAREM,UT EAGLE MOUNTAIN,UT LAKETOWN,UT EAST CARBON,UT LA VERKIN,UT ELK RIDGE,UT LAYTON,UT Requirements for National Cooperative Contract Page 21 of 26 LEAMINGTON,UT RICHFIELD,UT LEEDS,UT RICHMOND,UT LEHI CITY CORPORATION,UT RIVERDALE,UT LEVAN,UT RIVER HEIGHTS,UT LEWISTON,UT RIVERTON CITY,UT LINDON,UT ROCKVILLE,UT LOA,UT ROCKY RIDGE,UT LOGAN CITY,UT ROOSEVELT CITY CORPORATION,UT LYMAN,UT ROY,UT LYNNDYL,UT RUSH VALLEY,UT MANILA,UT CITY OF ST.GEORGE,UT MANTI,UT SALEM,UT MANTUA,UT SALINA,UT MAPLETON,UT SALT LAKE CITY CORPORATION,UT MARRIOTT-SLATERVILLE,UT SANDY,UT MARYSVALE,UT SANTA CLARA,UT MAYFIELD,UT SANTAQUIN,UT MEADOW,UT SARATOGA SPRINGS,UT MENDON,UT SCIPIO,UT MIDVALE CITY INC.,UT SCOFIELD,UT MIDWAY,UT SIGURD,UT MILFORD,UT SMITHFIELD,UT MILLVILLE,UT SNOWVILLE,UT MINERSVILLE,UT CITY OF SOUTH JORDAN,UT MOAB,UT SOUTH OGDEN,UT MONA,UT CITY OF SOUTH SALT LAKE,UT MONROE,UT SOUTH WEBER,UT CITY OF MONTICELLO,UT SPANISH FORK,UT MORGAN,UT SPRING CITY,UT MORONI,UT SPRINGDALE,UT MOUNT PLEASANT,UT SPRINGVILLE,UT MURRAY CITY CORPORATION,UT STERLING,UT MYTON,UT STOCKTON,UT NAPLES,UT SUNNYSIDE,UT NEPHI,UT SUNSET CITY CORP,UT NEW HARMONY,UT SYRACUSE,UT NEWTON,UT TABIONA,UT NIBLEY,UT CITY OF TAYLORSVILLE,UT NORTH LOGAN,UT TOOELE CITY CORPORATION,UT NORTH OGDEN,UT TOQUERVILLE,UT NORTH SALT LAKE CITY,UT TORREY,UT OAK CITY,UT TREMONTON CITY,UT OAKLEY,UT TRENTON,UT OGDEN CITY CORPORATION,UT TROPIC,UT OPHIR,UT UINTAH,UT ORANGEVILLE,UT VERNAL CITY,UT ORDERVILLE,UT VERNON,UT OREM,UT VINEYARD,UT PANGUITCH,UT VIRGIN,UT PARADISE,UT WALES,UT PARAGONAH,UT WALLSBURG,UT PARK CITY,UT WASHINGTON CITY,UT PAROWAN,UT WASHINGTON TERRACE,UT PAYSON,UT WELLINGTON,UT PERRY,UT WELLSVILLE,UT PLAIN CITY,UT WENDOVER,UT PLEASANT GROVE CITY,UT WEST BOUNTIFUL,UT PLEASANT VIEW,UT WEST HAVEN,UT PLYMOUTH,UT WEST JORDAN,UT PORTAGE,UT WEST POINT,UT PRICE,UT WEST VALLEY CITY,UT PROVIDENCE,UT WILLARD,UT PROVO,UT WOODLAND HILLS,UT RANDOLPH,UT WOODRUFF,UT REDMOND,UT WOODS CROSS,UT Requirements for National Cooperative Contract Page 22 of 26 TILLAMOOK COUNTY SHERIFF'S OFFICE,OR COUNTIES AND PARISHES INCLUDING BUT NOT TILLAMOOK COUNTY GENERAL HOSPITAL,OR LIMITED TO: UMATILLA COUNTY,OR ASCENSION PARISH,LA UNION COUNTY,OR ASCENSION PARISH,LA,CLEAR OF COURT WALLOWA COUNTY,OR CADDO PARISH,LA WASCO COUNTY,OR CALCASIEU PARISH,LA WASHINGTON COUNTY,OR CALCASIEU PARISH SHERIFF'S OFFICE,LA WEST BATON ROUGE PARISH,LA CITY AND COUNTY OF HONOLULU,HI WHEELER COUNTY,OR CLACKAMAS COUNTY,OR YAMHILL COUNTY,OR CLACKAMAS COUNTY DEPT OF TRANSPORTATION, COUNTY OF BOX ELDER,UT OR COUNTY OF CACHE,UT CLATSOP COUNTY,OR COUNTY OF RICH,UT COLUMBIA COUNTY,OR COUNTY OF WEBER,UT COOS COUNTY,OR COUNTY OF MORGAN,UT COOS COUNTY HIGHWAY DEPARTMENT,OR COUNTY OF DAVIS,UT COUNTY OF HAWAII,OR COUNTY OF SUMMIT,UT CROOK COUNTY,OR COUNTY OF DAGGETT,UT CROOK COUNTY ROAD DEPARTMENT,OR COUNTY OF SALT LAKE,UT CURRY COUNTY,OR COUNTY OF TOOELE,UT DESCHUTES COUNTY,OR COUNTY OF UTAH,UT DOUGLAS COUNTY,OR COUNTY OF WASATCH,UT EAST BATON ROUGE PARISH,LA COUNTY OF DUCHESNE,UT GILLIAM COUNTY,OR COUNTY OF UINTAH,UT GRANT COUNTY,OR COUNTY OF CARBON,UT HARNEY COUNTY,OR COUNTY OF SANPETE,UT HARNEY COUNTY SHERIFFS OFFICE,OR COUNTY OF NAB,UT HAWAII COUNTY,HI COUNTY OF MILLARD,UT HOOD RIVER COUNTY,OR COUNTY OF SEVIER,UT JACKSON COUNTY,OR COUNTY OF EMERY,UT JEFFERSON COUNTY,OR COUNTY OF GRAND,UT JEFFERSON PARISH,LA COUNTY OF BEVER,UT JOSEPHINE COUNTY GOVERNMENT,OR COUNTY OF PIUTE,UT LAFAYETTE CONSOLIDATED GOVERNMENT,LA COUNTY OF WAYNE,UT LAFAYETTE PARISH,LA COUNTY OF SAN JUAN,UT LAFAYETTE PARISH CONVENTION&VISITORS COUNTY OF GARFIELD,UT COMMISSION COUNTY OF KANE,UT LAFOURCHE PARISH,LA COUNTY OF IRON,UT KAUAI COUNTY,HI COUNTY OF WASHINGTON,UT KLAMATH COUNTY,OR LAKE COUNTY,OR OTHER AGENCIES INCLUDING ASSOCIATIONS, LANE COUNTY,OR BOARDS,DISTRICTS,COMMISSIONS,COUNCILS, LINCOLN COUNTY,OR PUBLIC CORPORATIONS,PUBLIC DEVELOPMENT LINN COUNTY,OR AUTHORITIES,RESERVATIONS AND UTILITIES LIVINGSTON PARISH,LA INCLUDING BUT NOT LIMITED TO: MALHEUR COUNTY,OR BANKS FIRE DISTRICT,OR MAUI COUNTY,HI BATON ROUGE WATER COMPANY MARION COUNTY,SALEM,OR BEND METRO PARK AND RECREATION DISTRICT MORROW COUNTY,OR BIENVILLE PARISH FIRE PROTECTION DISTRICT 6, MULTNOMAH COUNTY,OR LA MULTNOMAH COUNTY BUSINESS AND BOARDMAN PARK AND RECREATION DISTRICT COMMUNITY SERVICES,OR CENTRAL CITY ECONOMIC OPPORTUNITY CORP,LA MULTNOMAH COUNTY SHERIFFS OFFICE,OR CENTRAL OREGON INTERGOVERNMENTAL MULTNOMAH LAW LIBRARY,OR COUNCIL ORLEANS PARISH,LA CITY OF BOGALUSA SCHOOL BOARD,LA PLAQUEMINES PARISH,LA CLACKAMAS RIVER WATER POLK COUNTY,OR CLATSKANIE PEOPLE'S UTILITY DISTRICT RAPIDES PARISH,LA CLEAN WATER SERVICES SAINT CHARLES PARISH,LA CONFEDERATED TRIBES OF THE UMATILLA INDIAN SAINT CHARLES PARISH PUBLIC SCHOOLS,LA RESERVATION SAINT LANDRY PARISH,LA COOS FOREST PROTECTIVE ASSOCIATION SAINT TAMMANY PARISH,LA CHEHALEM PARK AND RECREATION DISTRICT SHERMAN COUNTY,OR DAVID CROCKETT STEAM FIRE COMPANY#1,LA TERREBONNE PARISH,LA EUGENE WATER AND ELECTRIC BOARD TILLAMOOK COUNTY,OR HONOLULU INTERNATIONAL AIRPORT Requirements for National Cooperative Contract Page 23 of 26 HOODLAND FIRE DISTRICT#74 DALLAS SCHOOL DISTRICT NO.2 HOUSING AUTHORITY OF PORTLAND DAVID DOUGLAS SCHOOL DISTRICT ILLINOIS VALLEY FIRE DISTRICT DAYTON SCHOOL DISTRICT NO.8 LAFAYETTE AIRPORT COMMISSION,LA DE LA SALLE N CATHOLIC HS LAFOURCHE PARISH HEALTH UNIT-DHH-OPH DESCHUTES COUNTY SCHOOL DISTRICT NO.6 REGION 3 DOUGLAS EDUCATIONAL DISTRICT SERVICE LOUISIANA PUBLIC SERVICE COMMISSION,LA DUFUR SCHOOL DISTRICT NO.29 LOUISIANA WATER WORKS EAST BATON ROUGE PARISH SCHOOL DISTRICT MEDFORD WATER COMMISSION ESTACADA SCHOOL DISTRICT NO.IOB MELHEUR COUNTY JAIL,OR FOREST GROVE SCHOOL DISTRICT METRO REGIONAL GOVERNMENT GEORGE MIDDLE SCHOOL METRO REGIONAL PARKS GLADSTONE SCHOOL DISTRICT METROPOLITAN EXPOSITION RECREATION GRANTS PASS SCHOOL DISTRICT 7 COMMISSION GREATER ALBANY PUBLIC SCHOOL DISTRICT METROPOLITAN SERVICE DISTRICT(METRO) GRESHAM BARLOW JOINT SCHOOL DISTRICT MULTNOMAH EDUCATION SERVICE DISTRICT HEAD START OF LANE COUNTY NEW ORLEANS REDEVELOPMENT AUTHORITY,LA HIGH DESERT EDUCATION SERVICE DISTRICT NORTHEAST OREGON HOUSING AUTHORITY,OR HILLSBORO SCHOOL DISTRICT PORT OF BRANDON,OR HOOD RIVER COUNTY SCHOOL DISTRICT PORT OF MORGAN CITY,LA JACKSON CO SCHOOL DIST NO.9 PORTLAND DEVELOPMENT COMMISSION,OR JEFFERSON COUNTY SCHOOL DISTRICT 509-J PORTLAND FIRE AND RESCUE JEFFERSON PARISH SCHOOL DISTRICT PORTLAND HOUSING CENTER,OR JEFFERSON SCHOOL DISTRICT OREGON COAST COMMUNITY ACTION JUNCTION CITY SCHOOLS,OR OREGON HOUSING AND COMMUNITY SERVICES KLAMATH COUNTY SCHOOL DISTRICT OREGON LEGISLATIVE ADMINISTRATION KLAMATH FALLS CITY SCHOOLS ROGUE VALLEY SEWER,OR LAFAYETTE PARISH SCHOOL DISTRICT SAINT LANDRY PARISH TOURIST COMMISSION LAKE OSWEGO SCHOOL DISTRICT 7J SAINT MARY PARISH REC DISTRICT 2 LANE COUNTY SCHOOL DISTRICT 4J SAINT MARY PARISH REC DISTRICT 3 LINCOLN COUNTY SCHOOL DISTRICT SAINT TAMMANY FIRE DISTRICT 4,LA LINN CO.SCHOOL DIST.95C SALEM MASS TRANSIT DISTRICT LIVINGSTON PARISH SCHOOL DISTRICT SEWERAGE AND WATER BOARD OF NEW ORLEANS, LOST RIVER JR/SR HIGH SCHOOL LA LOWELL SCHOOL DISTRICT NO.71 SOUTH LAFOURCHE LEVEE DISTRICT,LA MARION COUNTY SCHOOL DISTRICT TRI-COUNTY METROPOLITAN TRANSPORTATION MARION COUNTY SCHOOL DISTRICT 103 DISTRICT OF OREGON MARIST HIGH SCHOOL,OR TUALATIN HILLS PARK&RECREATION DISTRICT MCMINNVILLE SCHOOL DISTRICT NOAO TUALATIN VALLEY FIRE&RESCUE MEDFORD SCHOOL DISTRICT 549C TUALATIN VALLEY WATER DISTRICT MITCH CHARTER SCHOOL WILLAMALANE PARK AND RECREATION DISTRICT MONROE SCHOOL DISTRICT NO.1J WILLAMETTE HUMANE SOCIETY MORROW COUNTY SCHOOL DIST,OR MULTNOMAH EDUCATION SERVICE DISTRICT MULTISENSORY LEARNING ACADEMY K-12 INCLUDING BUT NOT LIMITED TO: MYRTLE PINT SCHOOL DISTRICT 41 ACADIA PARISH SCHOOL BOARD NEAH-KAH-NIE DISTRICT NO.56 BEAVERTON SCHOOL DISTRICT NEWBERG PUBLIC SCHOOLS BEND-LA PINE SCHOOL DISTRICT NESTUCCA VALLEY SCHOOL DISTRICT NO.101 BOGALUSA HIGH SCHOOL,LA NOBEL LEARNING COMMUNITIES BOSSIER PARISH SCHOOL BOARD NORTH BEND SCHOOL DISTRICT 13 BROOKING HARBOR SCHOOL DISTRICT NORTH CLACKAMAS SCHOOL DISTRICT CADDO PARISH SCHOOL DISTRICT NORTH DOUGLAS SCHOOL DISTRICT CALCASIEU PARISH SCHOOL DISTRICT NORTH WASCO CITY SCHOOL DISTRICT 21 CANBY SCHOOL DISTRICT NORTHWEST REGIONAL EDUCATION SERVICE CANYONVILLE CHRISTIAN ACADEMY DISTRICT CASCADE SCHOOL DISTRICT ONTARIO MIDDLE SCHOOL CASCADES ACADEMY OF CENTRAL OREGON OREGON TRAIL SCHOOL DISTRICT NOA6 CENTENNIAL SCHOOL DISTRICT ORLEANS PARISH SCHOOL DISTRICT CENTRAL CATHOLIC HIGH SCHOOL PHOENIX-TALENT SCHOOL DISTRICT NOA CENTRAL POINT SCHOOL DISTRICT NO.6 PLEASANT HILL SCHOOL DISTRICT CENTRAL SCHOOL DISTRICT 13J PORTLAND JEWISH ACADEMY COOS BAY SCHOOL DISTRICT NO.9 PORTLAND PUBLIC SCHOOLS CORVALLIS SCHOOL DISTRICT 509J RAPIDES PARISH SCHOOL DISTRICT COUNTY OF YAMHILL SCHOOL DISTRICT 29 REDMOND SCHOOL DISTRICT CULVER SCHOOL DISTRICT REYNOLDS SCHOOL DISTRICT Requirements for National Cooperative Contract Page 24 of 26 ROGUE RIVER SCHOOL DISTRICT IRON SCHOOL DISTRICT,UT ROSEBURG PUBLIC SCHOOLS ITINERIS EARLY COLLEGE HIGH,UT SCAPPOOSE SCHOOL DISTRICT 1J JOHN HANCOCK CHARTER SCHOOL,UT SAINT TAMMANY PARISH SCHOOL BOARD,LA JORDAN DISTRICT,UT SEASIDE SCHOOL DISTRICT 10 JUAB SCHOOL DISTRICT,UT SHERWOOD SCHOOL DISTRICT 88J KANE SCHOOL DISTRICT,UT SILVER FALLS SCHOOL DISTRICT 4J KARL G MAESER PREPARATORY ACADEMY,UT SOUTH LANE SCHOOL DISTRICT 45J3 LAKEVIEW ACADEMY,UT SOUTHERN OREGON EDUCATION SERVICE LEGACY PREPARATORY ACADEMY,UT DISTRICT LIBERTY ACADEMY,UT SPRINGFIELD PUBLIC SCHOOLS LINCOLN ACADEMY,UT SUTHERLIN SCHOOL DISTRICT LOGAN SCHOOL DISTRICT,UT SWEET HOME SCHOOL DISTRICT NO.55 MARIA MONTESSORI ACADEMY,UT TERREBONNE PARISH SCHOOL DISTRICT MERIT COLLEGE PREPARATORY ACADEMY,UT THE CATLIN GABEL SCHOOL MILLARD SCHOOL DISTRICT,UT TIGARD-TUALATIN SCHOOL DISTRICT MOAB CHARTER SCHOOL,UT UMATILLA MORROW ESD MONTICELLO ACADEMY,UT WEST LINN WILSONVILLE SCHOOL DISTRICT MORGAN SCHOOL DISTRICT,UT WILLAMETTE EDUCATION SERVICE DISTRICT MOUNTAINVILLE ACADEMY,UT WOODBURN SCHOOL DISTRICT MURRAY SCHOOL DISTRICT,UT YONCALLA SCHOOL DISTRICT NAVIGATOR POINTE ACADEMY,UT ACADEMY FOR MATH ENGINEERING&SCIENCE NEBO SCHOOL DISTRICT,UT (AMES),UT NO UT ACAD FOR MATH ENGINEERING&SCIENCE ALIANZA ACADEMY,UT (NUAMES),UT ALPINE DISTRICT,UT NOAH WEBSTER ACADEMY,UT AMERICAN LEADERSHIP ACADEMY,UT NORTH DAVIS PREPARATORY ACADEMY,UT AMERICAN PREPARATORY ACADEMY,UT NORTH SANPETE SCHOOL DISTRICT,UT BAER CANYON HIGH SCHOOL FOR SPORTS& NORTH STAR ACADEMY,UT MEDICAL SCIENCES,UT NORTH SUMMIT SCHOOL DISTRICT,UT BEAR RIVER CHARTER SCHOOL,UT ODYSSEY CHARTER SCHOOL,UT BEAVER SCHOOL DISTRICT,UT OGDEN PREPARATORY ACADEMY,UT BEEHIVE SCIENCE&TECHNOLOGY ACADEMY OGDEN SCHOOL DISTRICT,UT (BSTA),UT OPEN CLASSROOM,UT BOX ELDER SCHOOL DISTRICT,UT OPEN HIGH SCHOOL OF UTAH,UT CBA CENTER,UT OQUIRRH MOUNTAIN CHARTER SCHOOL,UT CACHE SCHOOL DISTRICT,UT PARADIGM HIGH SCHOOL,UT CANYON RIM ACADEMY,UT PARK CITY SCHOOL DISTRICT,UT CANYONS DISTRICT,UT PINNACLE CANYON ACADEMY,UT CARBON SCHOOL DISTRICT,UT PIUTE SCHOOL DISTRICT,UT CHANNING HALL,UT PROVIDENCE HALL,UT CHARTER SCHOOL LEWIS ACADEMY,UT PROVO SCHOOL DISTRICT,UT CITY ACADEMY,UT QUAIL RUN PRIMARY SCHOOL,UT DAGGETT SCHOOL DISTRICT,UT QUEST ACADEMY,UT DAVINCI ACADEMY,UT RANCHES ACADEMY,UT DAVIS DISTRICT,UT REAGAN ACADEMY,UT DUAL IMMERSION ACADEMY,UT RENAISSANCE ACADEMY,UT DUCHESNE SCHOOL DISTRICT,UT RICH SCHOOL DISTRICT,UT EARLY LIGHT ACADEMY AT DAYBREAK,UT ROCKWELL CHARTER HIGH SCHOOL,UT EAST HOLLYWOOD HIGH,UT SALT LAKE ARTS ACADEMY,UT EDITH BOWEN LABORATORY SCHOOL,UT SALT LAKE CENTER FOR SCIENCE EDUCATION,UT EMERSON ALCOTT ACADEMY,UT SALT LAKE SCHOOL DISTRICT,UT EMERY SCHOOL DISTRICT,UT SALT LAKE SCHOOL FOR THE PERFORMING ARTS, ENTHEOS ACADEMY,UT UT EXCELSIOR ACADEMY,UT SAN JUAN SCHOOL DISTRICT,UT FAST FORWARD HIGH,UT SEVIER SCHOOL DISTRICT,UT FREEDOM ACADEMY,UT SOLDIER HOLLOW CHARTER SCHOOL,UT GARFIELD SCHOOL DISTRICT,UT SOUTH SANPETE SCHOOL DISTRICT,UT GATEWAY PREPARATORY ACADEMY,UT SOUTH SUMMIT SCHOOL DISTRICT,UT GEORGE WASHINGTON ACADEMY,UT SPECTRUM ACADEMY,UT GOOD FOUNDATION ACADEMY,UT SUCCESS ACADEMY,UT GRAND SCHOOL DISTRICT,UT SUCCESS SCHOOL,UT GRANITE DISTRICT,UT SUMMIT ACADEMY,UT GUADALUPE SCHOOL,UT SUMMIT ACADEMY HIGH SCHOOL,UT HAWTHORN ACADEMY,UT SYRACUSE ARTS ACADEMY,UT INTECH COLLEGIATE HIGH SCHOOL,UT THOMAS EDISON-NORTH,UT Requirements for National Cooperative Contract Page 25 of 26 TIMPANOGOS ACADEMY,UT SOUTHERN OREGON UNIVERSITY(OREGON TINTIC SCHOOL DISTRICT,UT UNIVERSITY SYSTEM) TOOELE SCHOOL DISTRICT,UT SOUTHWESTERN OREGON COMMUNITY COLLEGE TUACAHN HIGH SCHOOL FOR THE PERFORMING TULANE UNIVERSITY ARTS,UT TILLAMOOK BAY COMMUNITY COLLEGE UINTAH RIVER HIGH,UT UMPQUA COMMUNITY COLLEGE UINTAH SCHOOL DISTRICT,UT UNIVERSITY OF HAWAII BOARD OF REGENTS UTAH CONNECTIONS ACADEMY,UT UNIVERSITY OF HAWAII-HONOLULU COMMUNITY UTAH COUNTY ACADEMY OF SCIENCE,UT COLLEGE UTAH ELECTRONIC HIGH SCHOOL,UT UNIVERSITY OF OREGON-GRADUATE SCHOOL UTAH SCHOOLS FOR DEAF&BLIND,UT UNIVERSITY OF PORTLAND UTAH STATE OFFICE OF EDUCATION,UT UNIVERSITY OF NEW ORLEANS UTAH VIRTUAL ACADEMY,UT WESTERN OREGON UNIVERSITY VENTURE ACADEMY,UT WESTERN STATES CHIROPRACTIC COLLEGE VISTA AT ENTRADA SCHOOL OF PERFORMING WILLAMETTE UNIVERSITY ARTS AND TECHNOLOGY,UT XAVIER UNIVERSITY WALDEN SCHOOL OF LIBERAL ARTS,UT UTAH SYSTEM OF HIGHER EDUCATION,UT WASATCH PEAK ACADEMY,UT UNIVERSITY OF UTAH,UT WASATCH SCHOOL DISTRICT,UT UTAH STATE UNIVERSITY,UT WASHINGTON SCHOOL DISTRICT,UT WEBER STATE UNIVERSITY,UT WAYNE SCHOOL DISTRICT,UT SOUTHERN UTAH UNIVERSITY,UT WEBER SCHOOL DISTRICT,UT SNOW COLLEGE,UT WEILENMANN SCHOOL OF DISCOVERY,UT DIXIE STATE COLLEGE,UT COLLEGE OF EASTERN UTAH,UT HIGHER EDUCATION UTAH VALLEY UNIVERSITY,UT ARGOSY UNIVERSITY SALT LAKE COMMUNITY COLLEGE,UT BATON ROUGE COMMUNITY COLLEGE,LA UTAH COLLEGE OF APPLIED TECHNOLOGY,UT BIRTHINGWAY COLLEGE OF MIDWIFERY BLUE MOUNTAIN COMMUNITY COLLEGE STATE AGENCIES BRIGHAM YOUNG UNIVERSITY-HAWAII ADMIN.SERVICES OFFICE CENTRAL OREGON COMMUNITY COLLEGE BOARD OF MEDICAL EXAMINERS CENTENARY COLLEGE OF LOUISIANA HAWAII CHILD SUPPORT ENFORCEMENT AGENCY CHEMEKETA COMMUNITY COLLEGE HAWAII DEPARTMENT OF TRANSPORTATION CLACKAMAS COMMUNITY COLLEGE HAWAII HEALTH SYSTEMS CORPORATION COLLEGE OF THE MARSHALL ISLANDS OFFICE OF MEDICAL ASSISTANCE PROGRAMS COLUMBIA GORGE COMMUNITY COLLEGE OFFICE OF THE STATE TREASURER CONCORDIA UNIVERSITY OREGON BOARD OF ARCHITECTS GEORGE FOX UNIVERSITY OREGON CHILD DEVELOPMENT COALITION KLAMATH COMMUNITY COLLEGE DISTRICT OREGON DEPARTMENT OF EDUCATION LANE COMMUNITY COLLEGE OREGON DEPARTMENT OF FORESTRY LEWIS AND CLARK COLLEGE OREGON DEPT OF TRANSPORTATION LINFIELD COLLEGE OREGON DEPT.OF EDUCATION LINN-BENTON COMMUNITY COLLEGE OREGON LOTTERY LOUISIANA COLLEGE,LA OREGON OFFICE OF ENERGY LOUISIANA STATE UNIVERSITY OREGON STATE BOARD OF NURSING LOUISIANA STATE UNIVERSITY HEALTH SERVICES OREGON STATE DEPT OF CORRECTIONS MARYLHURST UNIVERSITY OREGON STATE POLICE MT.HOOD COMMUNITY COLLEGE OREGON TOURISM COMMISSION MULTNOMAH BIBLE COLLEGE OREGON TRAVEL INFORMATION COUNCIL NATIONAL COLLEGE OF NATURAL MEDICINE SANTIAM CANYON COMMUNICATION CENTER NORTHWEST CHRISTIAN COLLEGE SEW LOCAL 503,OPEU OREGON HEALTH AND SCIENCE UNIVERSITY SOH-JUDICIARY CONTRACTS AND PURCH OREGON INSTITUTE OF TECHNOLOGY STATE DEPARTMENT OF DEFENSE,STATE OF OREGON STATE UNIVERSITY HAWAII OREGON UNIVERSITY SYSTEM STATE OF HAWAII PACIFIC UNIVERSITY STATE OF HAWAII,DEPT.OF EDUCATION PIONEER PACIFIC COLLEGE STATE OF LOUISIANA PORTLAND COMMUNITY COLLEGE STATE OF LOUISIANA DEPT.OF EDUCATION PORTLAND STATE UNIVERSITY STATE OF LOUISIANA,26TH JUDICIAL DISTRICT REED COLLEGE ATTORNEY RESEARCH CORPORATION OF THE UNIVERSITY OF STATE OF UTAH HAWAII ROGUE COMMUNITY COLLEGE SOUTHEASTERN LOUISIANA UNIVERSITY Requirements for National Cooperative Contract Page 26 of 26 Background Investigation JOHN E.ZARUBA SHERIFF *ER`�� Civil Division (630)407-2060 y Corrections (630)407-2255 501 N.County Farm Road ` . X Crime Laboratory (630)407-2100 Wheaton,Illinois 60187 d ,. Detective Division (630)407-2323 (630)407-2000 Radio Room (630)407-2400 FAX(630)407-2013 f: �., Records Division (630)407-2270 rvww.co.dupage.il.uslsheriff : Warrants Division (630)407-2290 OFFICE OF THE SHERIFF COUNTY OF DUPAGE APPROVAL FOR BACKGROUND INVESTIGATION, CRINUNAL HISTORY AND DRIVERS LICENSE CHECK As an employee for a company under contract with DuPage County,I realize that a background investigation,criminal history,and driver's license check will be done before I can work in the DuPage County Jail. I hereby authorize the DuPage County Sheriff s Office to search any law enforcement database to conduct it. List ALL names you have ever used: Name: (PRINT) LAST, FIRST MIDDLE Name: (PRINT) LAST, FIRST MIDDLE Name: (PRINT) LAST, FIRST MIDDLE Address: Apt.: City: State: Zip: Date of Birth: / 1 Soo. Sec. # - - Drivers License Number: Sex: Race: Vendor: Signature: Date: Witness: The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 30 of 38 Required Vendor Ethics Disclosure Statement ®R Required Vendor Ethics Disclosure Statement Company Name: Company Contact: Contact Phone: Bid/Contract/PO: The DuPage County Procurement Ordinance requires the following written disclosures prior to award: 1. Every vendor,union,or vendor that is seeking or has previously obtained a contract,change orders to one(1)or more contracts,or two(2)or more individual contracts with the county resulting in an aggregate amount at or in excess$25,000,shall provide to Procurement Services Division a written disclosure of all political campaign contributions made by such vendor, union,or vendor within the current and previous calendar year to any incumbent county board member,county board chairman,or countywide elected official whose office the contract to be awarded will benefit.The vendor,union or vendor shall update such disclosure annually during the term of a multi-year contract and prior to any change order or renewal requiring approval by the county board. For purposes of this disclosure requirement, "vendor or vendor' includes owners, officers, managers, lobbyists, agents, consultants, bond counsel and underwriters counsel, subcontractors and corporate entities under the control of the contracting person, and political action committees to which the contracting person has made contributions. I have made the following campaign contributions within the current and previous calendar year: If no contributions have been made enter"NONE"below: Recipient Donor Description (e.g., cash, type of AmountlValue Date Made item,in-kind service,etc.) Attach additional sheets if necessary. Sign each added sheet and number each page_(#)of_(total pages). 2.All vendors and vendors who have obtained or are seeking contracts with the county shall disclose the names and contact information of their lobbyists, agents and representatives and all individuals who are or will be having contact with county officers or employees in relation to the contract or bid and shall update such disclosure with any changes that may occur. Lobbyists, Agents and Representatives And All Telephone Email Individuals Who Are Or Will Be Having Contact With County Officers Or Employees In Relation To The Contract Or Bid A vendor or vendor that knowingly violates these disclosure requirements is subject to penalties which may include, but are not limited to, the immediate cancellation of the contract and possible disbarment from future county contracts. Continuing disclosure is required,and I agree to update this disclosure form as follows: • If information changes,within five(5)days of change,or prior to county action,whichever is sooner • 30 days prior to the optional renewal of any contract • Annual disclosure for multi-year contracts on the anniversary of said contract • With any request for change order except those issued by the county for administrative adjustments. The full text of the county's ethics and procurement policies and ordinances are available at http:llwww.dupageco.org/CountyBoard/Policies/ I hereby acknowledge that I have received,have read,and understand these requirements. Authorized Signature Printed Name Title Date Page 1 of Failure to complete and return this form may result in delay or cancellation of the County's Contractual Obligation. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 31 of 38 W9 Please submit completed W-9 form with your proposal rum W-9 Request for Taxpayer Give Farm t4&K- gFW_WYAarbaR017l Identift2tIon Number and Certiftation regwBt&r.Donol yr a send to the I RS. mrminwvrrwtm s�ae,y aM oa �Go ia�xiagorfJ�rroslM9 for ltrstrualana arW the�6e st hfarrnetlon. t Nenw 0s sh. m your Ynmw ha.u".Rb to rn*ki d m t,k llli'raA da rot ka trc lho bbrk 2 atekr rtertwAabrcgprdad od by ramq r drlr•vrt hom ebow a CR kapprop WQ bo ur mantel 1m chw tabm at t. pereon who rterw Is artacd m IFS 1.Cho*MY t of ma a Ew p§§ "3b% fl*!U �p ratrArtg sawn b r oaUM ttrMms,not rrrr t m&:eaa Elraywu rsm pmpldor ar El Dcxpxffo ❑5corpxefra, ElFertrtael ❑7rv>tmobm � � Peg° d5 i°a u.c E—qm M�-coda n-0 ,F-s ❑ WtW Ld 1p pery Erta tro La GL clscartn fC-C D"brd B-S OupaaWti P-Pmtmrth Ipj► 0 2 NOW Chock•w epproprLeW Go-t h="mbD%Q rar hw In tilamfic tim CO tw slug 4narri uir D rnr-DD not dr¢t emmptlm rom FATca rap mhg .•I LLC If Hie LLC b ctisrbtl Asa 5WOwr arbor LLC tit h niad tom Meatnnr 7 urges uaww Dr M LLC Is z j amour LLG Md Is not d nagordad tom thu aura for U-8.mdQAi mx prrpomd D9hrarba a Wqko-nram6a LLC tw o h adugermd frvn tra DWrrF should ahadd.M epp ORUba ton 1rr"t83t cAmalnrslon Or is Lwr a- o ❑ ourar(saa--I. rsr+se�,rr.r�rr�tezA e AdCIFM furte.F.strvu4�ens alill.ar stet no.]5aa WOMMU L Raq m4rCr ndna ens mfflr ae"tko" a fi pty,etd4 rrrrd ZIP soda 7 Lb1 atcturt rrmb"hWDfoptluy Taxpayer Idmdffiicatim Number(nM Enter)UrTIN Intha*prcpdBt9bm.The 1nN pruvUjd roustrimirt the rerrre gVen an Ante 1 tc amid �+a`-+ott7nn techp sidentakn,,scle upFcf letDr, fdluriala wrtfly,*Fsethoctet&ecLrnaArty raer rt1,la,�.IRorDrer,rora -M -� resident alert,sale pmprteta,or tllsregarblad entity,see the Irtsbuctlorha iff Pert I,later.Far DVIer ertiles. 1 Is yo r employer Identillratlm nuntlerPNj.Ifyw OD hat have a number,see FJ w to gsr a Tiff. 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T - Owfificsfion Under pierrades M perJuy,I cermry that 1.The rr inter sham cn ttla form Is my Dxr&rA taxpayer lderlitictiilon winter{x I am wetting fir a rumter rD be KAa&d th me};and 2.tam nol%Ct eutIla,berap WILL TOWhg tec,am N I am EwTipt V m lamkipwrtthdding,dr n I hauani tbeen noltlletl by thelntemel Reuerue Sertiioe QR3I that 1 am subJect tD dadap vAihfloltdlrtia a&a result of a falltrn tD report al Irrhareat ax dvidends,of[rtj trle IR5 has notlned Tine that I am na longer a tKct th tx d wlthh3king;and 3.lam i U.S.uItIm or DVw U.S.person(d Wired belomh;elTd d.The FATCA ac.Yr{ap errhere<7 an this form qr aryA ftdcatlng that lam exempt from FATCA reportlrg Is oNrEaL CeltrcOm Mtiructlone.You m.1al cross out Item 2 al tl}iu rwe been nDned by the IRS thet your ere curenllg"Jed 1c lonkup rdtrihokIng teoaum you h®veratedt)repol oilIri(erasl and dMmwI:9 nn your lam mM.For reel estate tranmidlom,Hem does not apply.Farmori"Mherestpaid, aogtilart or aloendarrerd ar served property,canofltallm or debt,cordribuMns to-an InclA uel rEilrement anangernert OFIA),end genarEdly,payrnerrts other than Irrtereet and dlWderrclE,you era nDi HOW to sign tie aervncauon,hul you must provide your wrrect TIN.Sea the Instru."s for pert II,later. 9n 84mdua ar I Iwe ua pmm► bra► General Instructions •Fam1099-DIV(di vid Ids,IrcWlrigthoseh-orrlaWr.drmuWel rlrld6l S BctM re%renrrs ere tD ria Irr6eursl Renrsrua Code unless aMeMse .Farm 1039-MISC{various types or Incarns,prunes,eward5,or grass Wed. Pttttl Future deuelDpn*4t&RxMELIWEWhii%wmarknabDul6eveiopmarts .Fam1004.1-13 DrmLrRaIfundaalesandafftATDrier rHaled tD Form 1V-9 and its IrGb=oM mina ea IsgWwtlon enacted tr .tyxre by brDlcerap aiter hieywem published,gato w w.fsgwT-omIW. .FarM 1099`S proDeetATrm nNdeeta1B Purpose Of Farm •Fdrrn 1099-K jrrXgC tart card and thud party nelwcM An YTdlard.Iel Or Lrtlity(RWM W-9 regAStel]wtto-la regLi ed tD HIS en Faun 10OLS one mortgeye lmteresl},1 D3&E{-'t mt loan Interesn. hfdinlHUM IEUr with the IRS m.mat D=n your Domed taxpayer 7ON-i Nilsen MentlWatdn mob r fn"whIM may be ywr ao[lel smxrity number -Farn 1099-C(Ganceled deM 1' W,Irrdhrldrml hupayerlderTtlflratlm number(InhN adapgm .Form 1L—AWAuisltlon or abanknmmt Df searE,i propsr6}9 tstrpeyer 10MOOMM mimber(ATIM,oremplcyerldentilluallm rumber Use Fdtrm W-9 Dnly tl ycuare a U.S.persm PrciKIrga reab srt to M13Cd on an 10m u im nA rrl the arnoLrrt Pall to yw,ar Dicer ail",1D pra"ymW oxmat TiN. amount repor=h1 on an Irlonn 3DGn raflrll Eumples ar Irrforrfretlon W-9 F 17 dD not rebrrD aurlt ro MewYsr a iiN yw rrrgf r reumg hduxie,burl are mat IIrr1�d to,the rallDlt". Y°c .Raul 1099-11IN7 pnterM earned Dr paid} De KqW ro aacxLp,+V7 I!jL sera WrIElt Is=KW withitalang, fser c&L Ho.ia231x Ferro - PkW.11-201 r) The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 32 of 38 REFERENCES The offeror must list at least three (3) references, listing firm name, address, telephone number and contact person to whom they have provided similar equipment and services for a period of not less than 3 years. Additional references may be required. If offeror is a new business, provide references that will enable the County to determine if offeror is responsible. COMPANY NAME: ADDRESS: EMAIL ADDRESS CONTACT PERSON: TELEPHONE NUMBER: PROJECT PROFILE&VALUE: COMPANY NAME: ADDRESS: EMAIL ADDRESS CONTACT PERSON: TELEPHONE NUMBER: PROJECT PROFILE&VALUE: COMPANY NAME: ADDRESS: EMAIL ADDRESS CONTACT PERSON: TELEPHONE NUMBER: PROJECT PROFILE&VALUE: COMPANY NAME: ADDRESS: EMAIL ADDRESS CONTACT PERSON: TELEPHONE NUMBER: PROJECT PROFILE&VALUE: The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 33 of 38 OFFEROR'S SUBCONTRACTORS The County will consider wholly owned subsidiaries or independent dealers as a subcontractor. FULL NAME OF OFFEROR: CONTACT PERSON: SUBCONTRACTORSUBCONTRACTORS: A. Will you employ subcontractors? (YES) (NO) B. If"YES", identify with each firm's name, address, telephone number and work to be subcontracted: COMPANY NAME: ADDRESS: CONTACT PERSON: TELEPHONE NUMBER: WORK TO BE PROVIDED: COMPANY NAME: ADDRESS: CONTACT PERSON: TELEPHONE NUMBER: WORK TO BE PROVIDED: COMPANY NAME: ADDRESS: The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 34 of 38 CONTACT PERSON: TELEPHONE NUMBER: WORK TO BE PROVIDED: COMPANY NAME: ADDRESS: CONTACT PERSON: TELEPHONE NUMBER: WORK TO BE PROVIDED: The Vendor will not change or use subcontractor not identified in this proposal without prior written approval from the County of DuPage. A request for a change in subcontractor shall be made in writing and will include a description of any savings that may be realized in the execution of this contract, and must be passed on to the County of DuPage. FAILURE TO PROVIDE SUBCONTRACTORSUBCONTRACTORS MAY BE JUST CAUSE FOR REJECTION OF OFFEROR'S PROPOSAL. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 35 of 38 PROPOSALFORM RFP# 18-020-18-LG Failure to complete this form shall result in your proposal being deemed non-responsive and rejected without further evaluation. TO: DUPAGE COUNTY: The Undersigned hereby offers and agrees to furnish the goods and/or services in compliance with all terms, scope of work, conditions, specifications, and addenda in the Request for Proposal. ADDENDA: The undersigned has read, understands and is fully cognizant of the Information to offerors, Offer and Form of Contract, all Exhibits thereto, together with any written addendum issued in connection with any of the above. The undersigned hereby acknowledges receipt of the following addendum(s): (write "none" if none). In addition, the undersigned has completely and appropriately filled out all required forms. OBLIGATION: The undersigned, by submission of this Offer, hereby agrees to be obligated, if selected as the Vendor, to provide the stated goods and/or services to the County, for the term as stated herein, and to enter into a Contract with the County, in accordance with the Conditions, Scope and Terms, as well as the Form of Contract, together with any written addendum as specified above. COMPLIANCE: The undersigned hereby accepts all administrative requirements of the RFP and will be in compliance with such requirements. By submitting this Proposal Form, the offeror represents that: 1)the offeror is in compliance with any applicable ethics or anti-kickback provisions of the County's Procurement Ordinance, and 2) if awarded a contract to operate the Concession or provide the Services required in the RFP, the offeror will comply with the ethics and anti-kickback provisions of the Procurement Ordinance. NONCOLLUSION: The undersigned, by submission of this Proposal Form, hereby declares that this proposal is made without collusion with any other business making any other Proposal, or which otherwise would make a Proposal. PERFORMANCE GUARANTEE: The undersigned further agrees that if awarded the Agreement, it will submit to the County any required performance guarantee (i.e. irrevocable letter of credit or cash deposit). SUBMITTAL REQUIREMENTS: The undersigned certifies it has attached a complete response to each of the submittal requirements listed in the Evaluation Criteria and Submittal Requirements section of this RFP. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 36 of 38 No proposal shall be accepted which has not been manually signed in ink in the appropriate space below: I certify, under penalty of perjury, that I have the legal authorization to bind the firm hereunder: For clarification of this offer, contact: Name: Company Name Title: Address Phone: City State Zip Fax: Signature of Person Authorized to Sign Email: Printed Name Title Federal Tax ID Acknowledged before me by (name) as _(title) of (company)this (day)of 201 Notary Signature: My Commission Expires: Affix Seal The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 37 of 38 RFP LABEL Late proposals cannot be accepted! SEALED PROPOSAL Vendor Name: RFP #: 18-020-18-LG OPENING DATE: 3/6/2018 OPENING TIME: 1 :30 P.M. DESCRIPTION: Multi-Function Copier Devices and Services Solution DATED MATERIAL-DELIVER IMMEDIATELY Please cut out and affix this RFP label (above) to the outermost envelope of your proposal to help ensure proper delivery. The County of DuPage Multi-Function Copier Devices and Service Solutions#18-020-LG Page 38 of 38 Attachment 3 - Form of Purchase Order Kent WA (City of) PO and Equipment Schedule v3 See Attached Details listed to note information needed to process an order, including but not limited to, equipment/software configuration, maintenance details (including per image charges, service base when applicable, initial term, billing frequency) charges, lease term, bill to and ship to addresses Attachment 3 City of ' • Canon Remit: Bill to: Copier Location: Canon Financial Services City of Kent See Attached Equipment Schedule A 14904 Collections Center Drive 220 4th Ave S Chicago, IL 60693 Kent WA 98032 Attn: Monthly Lease Amount-36 month FMV lease (Per attached Schedule A) $ 8,566.35 Sales Tax(10%) $ 856.64 Total $ 9,422.99 Notwithstanding any provision of this Purchase Order to the contrary, the terms of the parties' Purchase Agreement, effective after the last MFD is deployed, controls and the use of this Purchase Order is for Customer's administrative Net 30 Payment terms/36 month FMV copier operating lease Property Taxes included Service &Supplies rA BW images $0.0059 per page 1111 Color images $.039 per page Period of Performance: 36 months from installation Maintenance Agreement: Includes all parts, labor, service & supplies (except paper&staples) Meter Reading Option- iW Remote Base & Excess Billing Cycle- Monthly Coverage Plan- Fleet Price Plan- Fixed k (signature) 11/24/2020 Date Attachment 3 City of - • • PO Canon imageRUNNER ADVANCE C5550i III Equip Location: CD Community Dev/CDC Permit Ctr Elevator Y High Capacity CFU-A1 400 Gowe St, 1st Floor (Centennial Ctr) Kent WA Stairs [:N:: Staple Finisher-Y1 Kimberlee McArthur Buffer Pass Unit- L1 253-856-5307 2/3 Hole Punch-Al IC Card Reader Attachment- C2 ESP Power filter 20A Qtv Total 36 Mo FMV lease amount plus sales tax $ 160.71 1 $ 160.71 Canon imageRUNNER ADVANCE C5550i III Location: FN- Finance Customer Services Elevator Y High Capacity CFU-A1 400 Gowe St, 1st Floor (Centennial Ctr) Kent WA Stairs N Staple Finisher-Y1 Kim Metcalf Buffer Pass Unit- L1 253-856-5219 IC Card Reader Attachment- C2 ESP Power filter 20A Qty Total 36 Mo FMV lease amount plus sales tax $ 152.48 1 $ 152.48 Canon imageRUNNER 1643iF Location: CD Community Dev/CDC Permit Ctr Elevator Y ESP Power filter 15A 400 Gowe St, 1st Floor (Centennial Ctr) Kent WA Stairs N Kimberlee McArthur 253-856-5307 Qty Tota 1 36 Mo FMV lease amount plus sales tax $ 36.10 1 $ 36.10 Canon imageRUNNER 1643iF Equip Location: FN- Finance Customer Services Elevator Y Paper Feeder PF-C1 400 Gowe St, 1st Floor (Centennial Ctr) Kent WA Stairs N ESP Power filter 15A Kim Metcalf 253-856-5219 Q�t ii Tota 1 36 Mo FMV lease amount plus sales tax $ 41.17 1 $ 41.17 1of19 Attachment 3 City of - • • PO Canon imageRUNNER ADVANCE C5535i III Location: PK- Parks/ PKF Facilities Mgmt Elevator Y Cassette Feed Unit-AM1 400 Gowe St, 1st Floor (Centennial Ctr) Kent WA Stairs N Inner Finisher- H1 Nancy Clary Super G3 Fax-A52 253-856-5084 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Q�t ii Total 36 Mo FMV lease amount plus sales tax $ 127.60 1 $ 127.60 Canon imageRUNNER ADVANCE C5535i III Location: PW- Public Works Admin Elevator Y Inner Finisher- H1 400 Gowe St, 2nd Flr(Centennial Ctr) Kent WA Stairs N Super G3 Fax-AS2 Cheryl Viseth Cabinet Type N 253-856-5504 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Qtv Total 36 Mo FMV lease amount plus sales tax $ 117.99 1 $ 117.99 Canon imageRUNNER ADVANCE C5535i III Location: PW- Public Works Admin Elevator Y High Capacity CFU-A1 400 Gowe St, 2nd Floor(Centennial Ctr) Kent WA Stairs N Inner Finisher- H1 (Delivery Contact) Inner 2/3 Hole Punch- 131 253-856- Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Q�t ii Total 36 Mo FMV lease amount plus sales tax $ 140.93 1 $ 140.93 2of19 Attachment 3 City of - • • PO Canon imageRUNNER ADVANCE C5540i III Location: PW- Public Works Admin Elevator Y Cassette Feed Unit-AM1 400 Gowe St, 2nd Floor(Centennial Ctr) Kent WA Stairs N Staple Finisher-Y1 Cheryl Viseth 2/3 Hole Punch-Al 253-856-5504 Buffer Pass Unit- L1 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Qtty Total 36 Mo FMV lease amount plus sales tax $ 165.40 1 $ 165.40 Canon imageRUNNER ADVANCE C5560i III Equip Location: PW- Public Works Environmental Engineering Elevator Y Cassette Feed Unit-AM1 400 Gowe St, 2nd Floor(Centennial Ctr) Kent WA Stairs N Paper Deck Unit- F1 Cheryl Viseth Staple Finisher-Y1 253-856-5504 2/3 Hole Punch-Al Buffer Pass Unit- L1 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 20A Qty Total 36 Mo FMV lease amount plus sales tax $ 226.57 1 $ 226.57 Canon imageRUNNER ADVANCE C5535i III Equip Location: PW- Construction Elevator Y Cabinet Type N 400 Gowe St, 2nd Floor(Centennial Ctr) Kent WA Stairs N ESP Power filter 15A (Delivery Contact) IC Card Reader Attachment- C2 253-856- Qtv Tota 1 36 Mo FMV lease amount plus sales tax $ 89.98 1 $ 89.98 3of19 Attachment 3 City of - • • PO Canon imageRUNNER ADVANCE C5535i III Location: CD- Economic Comm Development/ Engineering Elevator Y Cassette Feed Unit-AM1 400 Gowe St, 3rd Floor(Centennial Ctr) Kent WA Stairs N Inner Finisher- H1 Julie Pulliam Inner 2/3 Hole Punch- 61 253-856-5702 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Qty Total 36 Mo FMV lease amount plus sales tax $ 136.27 1 $ 136.27 Canon imageRUNNER ADVANCE C5540i III Location: PD- Police Dept/ Detective Unit Elevator Y Cassette Feed Unit-AM1 400 Gowe St, 3rd Floor(Centennial Ctr) Kent WA Stairs N Staple Finisher-Y1 Tim Lontz 2/3 Hole Punch-Al 253-856-5920 Buffer Pass Unit- L1 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Qtv Total 36 Mo FMV lease amount plus sales tax $ 165.40 1 $ 165.40 Canon imageRUNNER ADVANCE C5540i III Equip Location: PD- Police Dept/ Detective Unit Elevator Y Cassette Feed Unit-AM1 400 Gowe St, 3rd Floor(Centennial Ctr) Kent WA Stairs N Staple Finisher-Y1 Tim Lontz 2/3 Hole Punch-Al 253-856-5920 Buffer Pass Unit- L1 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Qtv Total 36 Mo FMV lease amount plus sales tax $ 165.40 1 $ 165.40 4of19 Attachment 3 City •f Kent -Schedule A to PO Canon imageRUNNER ADVANCE C5560i III Location: CD- Comm Development/ Planning Svcs Elevator Y Cassette Feed Unit-AM1 400 Gowe St, 3rd Floor(Centennial Ctr) Kent WA Stairs N Staple Finisher-Y1 Julie Pulliam 2/3 Hole Punch-Al 253-856-5702 Buffer Pass Unit- L1 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 20A Q�t ii Total 36 Mo FMV lease amount plus sales tax $ 200.03 1 $ 200.03 Canon imageRUNNER ADVANCE C5535i III Location: HR- Human Resources Benefits Elevator Y Cassette Feed Unit-AM1 400 Gowe St, 4th Floor (Centennial Ctr) Kent WA Stairs N Inner Finisher- H1 Jan Hiatt Inner 2/3 Hole Punch- 131 253-856-5270 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Q�t i Total 36 Mo FMV lease amount plus sales tax $ 136.27 1 $ 136.27 Canon imageRUNNER ADVANCE C5540i III Location: FN- Finance- Financial Ping& Payroll Elevator Y High Capacity CFU-A1 400 Gowe St, 4th Floor (Centennial Ctr) Kent WA Stairs N Staple Finisher-Y1 Shauna Brannen 2/3 Hole Punch-Al 253-856-5263 Buffer Pass Unit- L1 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A QQt ri Total 36 Mo FMV lease amount plus sales tax $ 170.05 1 $ 170.05 5of19 Attachment 3 City of - • • PO Canon imageRUNNER ADVANCE C5540i III Location: FN- Finance Admin Elevator Y High Capacity CFU-A1 400 Gowe St, 4th Floor (Centennial Ctr) Kent WA Stairs N Inner Finisher- H1 Shauna Brannen Inner 2/3 Hole Punch- 61 253-856-5263 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A QQt ii Total 36 Mo FMV lease amount plus sales tax $ 148.37 1 $ 148.37 Canon imageRUNNER ADVANCE C5550i III Equip Location: HR- Human Resources Admin Elevator Y Cassette Feed Unit-AM1 400 Gowe St, 4th Floor (Centennial Ctr) Kent WA Stairs N Inner Finisher- H1 Jan Hiatt Inner 2/3 Hole Punch- 131 253-856-5270 Super G3 Fax--AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 20A QQt i Total 36 Mo FMV lease amount plus sales tax $ 147.55 1 $ 147.55 Canon imageRUNNER ADVANCE C5535i III Ship To Location: IT-Systems Service Elevator N Cassette Feed Unit-AM1 302 West Gowe St., Kent WA Stairs N Inner Finisher- H1 Quenten Palmer Super G3 Fax-AS2 253-856-4626 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Q�t ii Total 36 Mo FMV lease amount plus sales tax $ 127.60 1 $ 127.60 6of19 Attachment 3 City of - • • PO Canon imageRUNNER ADVANCE C5535i III Location: IT-Systems Service Elevator N Cassette Feed Unit-AM1 302 West Gowe St, Kent WA Stairs N Inner Finisher- H1 Quenten Palmer Inner 2/3 Hole Puncher- 131 253-856-4626 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Qtv Total 36 Mo FMV lease amount plus sales tax $ 136.27 1 $ 136.27 Canon imageRUNNER ADVANCE C5540i III Equip Location: AD-Administration/City Clerk Elevator Y High Capacity CFU-A1 220 4th Ave S, 1st Flr (City Hall) Kent WA Stairs N Inner Finisher- H1 Katy McKee Inner 2/3 Hole Punch- 131 253-856-5726 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Qty Total 36 Mo FMV lease amount plus sales tax $ 148.37 1 $ 148.37 Canon imageRUNNER ADVANCE C5535i III Location: AD-Administration/ Mayors Office Elevator Y High Capacity CFU-A1 220 4th Ave S, 2nd Flr (City Hall) Kent WA Stairs N Inner Finisher- H1 Pam Clark Inner 2/3 Hole Punch- B1 253-856-5726 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A QQt ri Total 36 Mo FMV lease amount plus sales tax $ 140.93 1 $ 140.93 7of19 Attachment 3 City of - • • PO Canon imageRUNNER ADVANCE C5535i III Equip Location: IT- Information Technology Admin Elevator Y Cassette Feed Unit-AM1 220 4th Ave S, 2nd Flr (City Hall) Kent WA Stairs N Inner Finisher- H1 Cheryl Viseth Inner 2/3 Hole Punch- 61 253-856-5504 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Qty Total 36 Mo FMV lease amount plus sales tax $ 136.27 1 $ 136.27 Canon imageRUNNER ADVANCE C5535i III Equip Location: PK- Parks Human Services Elevator Y Cassette Feed Unit-AM1 220 4th Ave S, 3rd Flr (City Hall) Kent WA Stairs N Staple Finisher-Y1 Dori Tolbert Buffer Pass Unit- L1 253-856-5075 2/3 Hole Punch-Al Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Qtv Total 36 Mo FMV lease amount plus sales tax $ 157.95 1 $ 157.95 Canon imageRUNNER ADVANCE C5540i III Location: PK- Parks Admin Elevator Y Cassette Feed Unit-AM1 220 4th Ave S, 3rd Flr (City Hall) Kent WA Stairs N Inner Finisher- H1 Teri Petrole Inner 2/3 Hole Punch- 131 253-856-5101 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A QQt ii Total 36 Mo FMV lease amount plus sales tax $ 143.71 1 $ 143.71 8of19 Attachment 3 City of - • • PO Canon imageRUNNER ADVANCE C5550i III Location: CA-City Attorney Civil Elevator Y High Capacity CFU-A1 220 4th Ave S, 4th Flr (City Hall) Kent WA Stairs N Staple Finisher-Y1 Cheryl Rolcik-Wilcox 2/3 Hole Punch-Al 253-856-5771 Buffer Pass Unit- L1 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 20A Q�t ri Total 36 Mo FMV lease amount plus sales tax $ 173.89 1 $ 173.89 Canon imageRUNNER ADVANCE C5550i III Equip Location: CA-City Attorney Prosecution Elevator Y High Capacity CFU-A1 220 4th Ave S, 4th Flr (City Hall) Kent WA Stairs N IC Card Reader Attachment- C2 Cheryl Rolcik-Wilcox ESP Power filter 20A 253-856-5771 Q�t rr Tota 1 36 Mo FMV lease amount plus sales tax $ 115.53 1 $ 115.53 Canon imageRUNNER ADVANCE C5540i III Location: PD- Police Dept Admin Elevator N High Capacity CFU-A1 232 4th Ave S, Kent WA Stairs N Inner Finisher- H1 Sheila Knapp ESP Power filter 15A 253-856-5810 IC Card Reader Attachment- C2 Qtv Total 36 Mo FMV lease amount plus sales tax $ 126.52 1 $ 126.52 Canon imageRUNNER ADVANCE C5540i III Equip Location: PD- Police Dept Patrol (Bike) Elevator N High Capacity CFU-A1 232 4th Ave S, Kent WA Stairs N Staple Finisher-Y1 Sheila Knapp 2/3 Hole Punch-Al 253-856-5810 Buffer Pass Unit- L1 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Qty Total 36 Mo FMV lease amount plus sales tax $ 170.05 1 $ 170.05 9of19 Attachment 3 City of - • • PO Canon imageRUNNER ADVANCE C5560i III Location: PD- Police Dept Support Svcs Elevator FN High Capacity CFU-A1 232 4th Ave S, Kent WA Stairs Staple Finisher-Y1 Sheila Knapp 2/3 Hole Punch-Al 253-856-5810 Buffer Pass Unit- L1 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 20A Q�t rr Total 36 Mo FMV lease amount plus sales tax $ 204.69 1 $ 204.69 Canon imageRUNNER ADVANCE C5550i III Equip Location: PD- Police Dept Patrol (Report) Elevator N Cassette Feed unit-AM1 232 4th Ave S, Kent WA Stairs N Inner Finisher- H1 Sheila Knapp ESP Power filter 20A 253-856-5810 IC Card Reader Attachment- C2 QQt rr Tota 1 36 Mo FMV lease amount plus sales tax $ 125.70 1 $ 125.70 Canon imageRUNNER 1643iF Location: PD- Police Dept/Corrections Medical Elevator N ESP Power filter 15A 1230 Central Ave S (Corrections Fac) Kent WA Stairs N Mike Armstrong 253-856-5969 Qtv Tota 1 36 Mo FMV lease amount plus sales tax $ 36.10 1 $ 36.10 Canon imageRUNNER ADVANCE C5535i III Equip Location: PD- Police Dept/Corrections Admin Elevator N High Capacity CFU-A1 1230 Central Ave S (Corrections Fac) Kent WA Stairs N Inner Finisher- H1 Jill Fuller/ Mike Armstrong Inner 2/3 Hole Punch- 131 253-856-5961/5969 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A QQt v Total 36 Mo FMV lease amount plus sales tax $ 140.93 1 $ 140.93 10 of 19 Attachment 3 City of - • • PO Canon imageRUNNER ADVANCE C5535i III Ship To Location: PD- Police Department Elevator N Cassette Feed Unit-AM1 1230 Central Ave S., Kent WA Stairs N Inner Finisher- H1 Delivery Contact Super G3 Fax-AS2 253-856- IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Q�t ii Total 36 Mo FMV lease amount plus sales tax $ 127.60 1 $ 127.60 Canon imageRUNNER Advance 6555i III Location: PD- Police Dept/Corrections Booking Elevator N Staple Finisher-V2 1230 Central Ave S (Corrections Fac) Kent WA Stairs N 2/3 Hole Puncher-Al Mike Armstrong Super G3 Fax Board-AS2 253-856-5969 ESP Power filter 20A Qty Total 36 Mo FMV lease amount plus sales tax $ 197.98 1 $ 197.98 Canon imageRUNNER ADVANCE C5540i III Location: MC- Municipal Court Administration Elevator N Cassette Feed Unit-AM1 1210 Central Ave S, Kent WA Stairs N Paper Deck Unit- F1 Margaret Yetter Staple Finisher-Y1 253-856-5735 Buffer Pass Unit- L1 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Qty Total 36 Mo FMV lease amount plus sales tax $ 183.71 1 $ 183.71 11 of 19 Attachment 3 City •f Kent -Schedule A to PO Canon imageRUNNER 1643iF Equip Location: MC- Municipal Court Administration Elevator N ESP Power filter 15A 1210 Central Ave S, Kent WA Stairs N Margaret Yetter 253-856-5735 QtV Tota 1 36 Mo FMV lease amount plus sales tax $ 36.10 1 $ 36.10 Canon imageRUNNER 1643iF Location: MC- Municipal Court Cour Clerks#3 Elevator N Paper Feeder PF-C1 1210 Central Ave S, Kent WA Stairs N Cabinet Type S Margaret Yetter ESP Power filter 15A 253-856-5735 QQt r Tota 1 36 Mo FMV lease amount plus sales tax $ 47.44 1 $ 47.44 Canon imageRUNNER 1643iF Location: MC- Municipal Court Cour Clerks#4 Elevator N Paper Feeder PF-C1 1210 Central Ave S, Kent WA Stairs N Cabinet Type S Margaret Yetter ESP Power filter 15A 253-856-5735 Q�t rr Tota 1 36 Mo FMV lease amount plus sales tax $ 47.44 1 $ 47.44 Canon imageRUNNER 1643iF Equip Location: MC- Municipal Court Cour Clerks#2 Elevator N Paper Feeder PF-C1 1210 Central Ave S, Kent WA Stairs N Cabinet Type S Margaret Yetter ESP Power filter 15A 253-856-5735 QtV Tota 1 36 Mo FMV lease amount plus sales tax $ 47.44 1 $ 47.44 12 of 19 Attachment 3 City of - • • PO Canon imageRUNNER 1643iF Location: MC- Municipal Court Cour Clerks#1 Elevator N Paper Feeder PF-C1 1210 Central Ave S, Kent WA Stairs N Cabinet Type S Margaret Yetter ESP Power filter 15A 253-856-5735 Qtv Tota 1 36 Mo FMV lease amount plus sales tax $ 47.44 1 $ 47.44 Canon imageRUNNER ADVANCE C5535i III Equip Location: MC- Municipal Court Probation Elevator N Cassette Feed unit-AM1 1210 Central Ave S, Kent WA Stairs N Inner Finisher- H1 Janene Johnstone Inner 2/3 Hole Puncher- 131 253-856-5951 Super G3 Fax--AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A QQt i Total 36 Mo FMV lease amount plus sales tax $ 136.27 1 $ 136.27 Canon imageRUNNER ADVANCE C256iF III Equip Location: PW- Public Works Fleet Services Elevator N ESP Power filter 15A 5821 S. 240th St 1st Flr(Shops), Kent WA Stairs N IC Card Reader Attachment-Al Kara Moore 253-856-5650 Q�t rr Tota 1 36 Mo FMV lease amount plus sales tax $ 62.70 1 $ 62.70 Canon imageRUNNER ADVANCE C5535i III Ship To Location: PW- Public Works OpAdmin/Tech Svcs Elevator N Cassette Feed Unit-AM1 5821 S. 240th St 1st Flr(Shops), Kent WA Stairs N Inner Finisher- H1 Kara Moore Inner 2/3 Hole Punch- B1 253-856-5650 IC Card Reader Attachment- C2 ESP Power filter 15A Qtv Total 36 Mo FMV lease amount plus sales tax $ 123.09 1 $ 123.09 13 of 19 Attachment 3 City of - • • PO Canon imageRUNNER ADVANCE C5550i III Location: PW- Public Works Operation Admin Elevator Cassette Feed Unit-AM1 5821 S. 240th St 1st Flr(Shops), Kent WA Stairs [_NL Staple Finisher-Y1 Kara Moore Buffer Pass Unit- L1 253-856-5650 2/3 Hole Punch-Al Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 20A Qty Total 36 Mo FMV lease amount plus sales tax $ 169.23 1 $ 169.23 Canon imageRUNNER 1643iF Location: PW- Public Works Water Quality Elevator N ESP Power filter 15A 5821 S. 240th St 1st Flr (Shops), Kent WA Stairs N Kara Moore 253-856-5650 Qtv Tota 1 36 Mo FMV lease amount plus sales tax $ 36.10 1 $ 36.10 Canon imageRUNNER 1643iF Equip Location: PW- Public Works Warehouse Elevator PN— Kara ESP Power filter 15A 5821 S. 240th St 1st Flr(Shops), Kent WA Stairs Moore 253-856-5650 Qty Tota 1 36 Mo FMV lease amount plus sales tax $ 36.10 1 $ 36.10 Canon imageRUNNER ADVANCE C5535i III Equip Location: PW- Public Works Utilities (Sewer) Elevator I—Ly Cassette Feed Unit-AM1 5821 S. 240th St 2nd Flr(Shops), Kent WA Stairs Inner Finisher- H1 Kara Moore Inner 2/3 Hole Punch- 131 253-856-5650 IC Card Reader Attachment- C2 ESP Power filter 15A Qty Total 36 Mo FMV lease amount plus sales tax $ 123.09 1 $ 123.09 14 of 19 Attachment 3 City of - • • PO Canon imageRUNNER ADVANCE C5535i III Location: PW- Public Works Operations Elevator I—Ly Cassette Feed Unit-AM1 5821 S. 240th St 2nd Flr(Shops), Kent WA Stairs Inner Finisher- H1 Jan Applegate Inner 2/3 Hole Punch- B1 253-856-5122 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Qtv Total 36 Mo FMV lease amount plus sales tax $ 136.27 1 $ 136.27 Canon imageRUNNER ADVANCE C5550i III Equip Location: PW- Public Works Operation Admin Elevator I—Ly Cassette Feed Unit-AM1 5821 S. 240th St 2nd Flr(Shops), Kent WA Stairs Staple Finisher-Y1 Kara Moore Buffer Pass Unit- L1 253-856-5650 2/3 Hole Punch-Al Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 20A Qtv Total 36 Mo FMV lease amount plus sales tax $ 169.23 1 $ 169.23 Canon imageRUNNER ADVANCE C5540i III Location: PK- Parks Recreation Elevator Cassette Feed Unit-AM1 525 4th Ave N (Kent Commons), Kent WA Stairs [—NL Paper Deck Unit- F1 Tyler Goff Staple Finisher-Y1 253-856-5006 2/3 Hole Punch-Al Buffer Pass Unit- L1 IC Card Reader Attachment- C2 ESP Power filter 15A QQt r Total 36 Mo FMV lease amount plus sales tax $ 178.76 1 $ 178.76 15 of 19 Attachment 3 City of - • • PO Canon imageRUNNER 1643iF PK- Front Counter Paper Feeder PF-C1 525 4th Ave N (Kent Commons), Kent WA ESP Power filter 15A Q�t rr Tota 136 Mo FMV lease amount plus sales tax $ 41.17 1 $ 41.17 Canon imageRUNNER 1643iF Location: PK- Parks Recreation #102 Elevator N ESP Power filter 15A 525 4th Ave N (Kent Commons), Kent WA Stairs N Tyler Goff 253-856-5006 Qtv Tota 1 36 Mo FMV lease amount plus sales tax $ 36.10 1 $ 36.10 Canon imageRUNNER 1643iF Location: PK- Parks Recreation #101 Elevator FN7 ESP Power filter 15A 525 4th Ave N (Kent Commons), Kent WA Stairs Tyler Goff 253-856-5006 Q�t rr Tota 1 36 Mo FMV lease amount plus sales tax $ 36.10 1 $ 36.10 Canon imageRUNNER ADVANCE C5550i III Equip Location: PK- Parks Adaptive Recreation Elevator N Cassette Feed unit-AM1 525 4th Ave N (Kent Commons), Kent WA Stairs N Stapler Finisher-Y1 (Incls Buffer Pass-1-1) Denee Cummins 2/3 Hole Puncher-Al 253-856-5043 Super G3 Fax--AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 20A Qtv Total 36 Mo FMV lease amount plus sales tax $ 169.23 1 $ 169.23 16 of 19 Attachment 3 City of - • • PO Canon imageRUNNER ADVANCE C256iF III Ship To Location: PK- Parks/Rec East Hill Elevator N ESP Power filter 15A 12607 SE 248th St., Kent WA Stairs N IC Card Reader Attachment-Al Delivery Contact 253-856- Q�t rr Tota 1 36 Mo FMV lease amount plus sales tax $ 62.70 1 $ 62.70 Canon imageRUNNER ADVANCE C5535i III Equip Location: PD- Police Dept Training(Fire Station 74) Elevator N High Capacity CFU-A1 24611 116th Ave SE, Kent WA Stairs N Inner Finisher- H1 Bill Blowers Inner 2/3 Hole Punch- B1 253-856-5858 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A QQt ii Total 36 Mo FMV lease amount plus sales tax $ 140.93 1 $ 140.93 Canon imageRUNNER ADVANCE C5535i III Location: PK- Parks RiverBend Golf Course Elevator N High Capacity CFU-A1 2019 W. Meeker St, Kent WA Stairs N Inner Finisher- H1 Melanie Manning Super G3 Fax-AS2 253-856-5192 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Qty Tota1 36 Mo FMV lease amount plus sales tax $ 132.26 1 $ 132.26 Canon imageRUNNER ADVANCE C5535i III Location: PK- Parks Senior Center Elevator N High Capacity CFU-A1 600 E. Smith St, Kent WA Stairs [_N Inner Finisher- H1 Lea Bishop Inner 2/3 Hole Punch- B1 253-856-5161 Super G3 Fax-AS2 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Qty Total 36 Mo FMV lease amount plus sales tax $ 140.93 1 $ 140.93 17 of 19 Attachment 3 City of - • • PO Canon imageRUNNER 1643iF Location: PD- Police Dept Gun Range (Fire Station 74) Elevator ESP Power filter 15A 24611 116th Ave SE, Kent WA Stairs Bill Blowers 253-856-5858 QQtr lotal 36 Mo FMV lease amount plus sales tax $ 36.10 1 $ 36.10 Canon imageRUNNER 1643iF Equip Location: PD- Police Dept/ Patrol Elevator FN7 ESP Power filter 15A 24611 116th Ave SE (EastHill), Kent WA Stairs Sheila Knapp 253-856-5810 Q�t rr Tota 1 36 Mo FMV lease amount plus sales tax $ 36.10 1 $ 36.10 Canon imageRUNNER 1643iF Location: PD- Police Dept/Woodmont Sub Elevator N ESP Power filter 15A 26226 Pacific Hwy S, Kent WA Stairs N (Delivery Contact) (Delivery phone#) QQt r Tota 1 36 Mo FMV lease amount plus sales tax $ 36.10 1 $ 36.10 Canon imageRUNNER 1643iF Ship To Location: PD- Police Dept Impound lot Elevator N ESP Power filter 15A 407 Washington Ave N, Kent WA Stairs N Delivery Contact 253-856- Q�t rr Tota 1 36 Mo FMV lease amount plus sales tax $ 36.10 1 $ 36.10 18 of 19 Attachment 3 City of - • • PO Canon imageRUNNER 1643iF Ship To Location: PK-Parks/Rec Baseball field Elevator N ESP Power filter 15A 14608 SE 288th St., Kent WA Stairs N Delivery Contact 253-856- Q�t rr Tota 1 36 Mo FMV lease amount plus sales tax $ 36.10 1 $ 36.10 Canon imageRUNNER ADVANCE C5535i III Location: PD/ PDC Corrections Elevator N Cassette Feed unit-AM1 8323 S. 259th St (CA- Corrections Anex), Kent WA Stairs N Inner Finisher- H1 Sgt. Griesbach/ Mike Armstrong Super G3 Fax-AS2 253-856-5969 IC Card Reader Attachment- C2 Copy Tray-J2 ESP Power filter 15A Qtv Tota1 36 Mo FMV lease amount plus sales tax $ 127.60 1 $ 127.60 Description Item QQt it uniFLOW Scan Per Device Addition for MEAP 1 Device for Public Sector 357513612 3 Micard Plus-2 SC V2 35756624 4 uniFLOW Implementation Services by local Systems Analyst 1396V766 22 uniFLOW Software Assurance (1 Point) 3575B040 1326 36 Mo FMV lease amount plus sales tax $ 980.06 Total 36 Mo FMV lease amount plus sales tax $ 8,566.35 19 of 19 City of Kent Purchase Order Order# 161126 OP KEN T Order number must appear on all invoices, packages, etc. Order Date: 11/13/2020 WASHINGTON This document is hereby deemed a valid purchase order and authorizes the procurement of Ordered by: Lynnette R Smith the materials and/or services indicated. Please let us know immediately if you are unable to Info Tech-Administration ship the complete order. Ship to: City of Kent Bill to: City of Kent Vendor: 1416767 Information Technology Accounts Payable Canon Financial Services, Inc 400 West Gowe Street 220 4th Avenue South 158 Gaither DR Suite 122 Kent, WA 98032 Mt. Laurel, NJ 08054 Kent, WA 98032 Phone: (253) 856-5230 Payment Terms:Net 30 Line Item# Description Quantity Unit Cost Ext.Cost Sales Tax Total Cost 1 CW Multi-Function Device Lease I Year 1 102,796.20 10,279.62 113,075.82 2 Property Tax I Year 1 6,000.00 600.00 6,600.00 3 CW Multi-Function Device Lease Year 2 102,796.20 10,279.62 113,075.82 4 Property Tax I Year 2 6,000.00 600.00 6,600.00 5 CW Multi-Function Device Lease Year 3 102,796.20 10,279.62 113,075.82 6 Property Tax I Year 3 6,000.00 600.00 6,600.00 7 Master Cooperative Agmt I OMNIA Partners,Public Agencies 8 Term ends:09/30/2023 or later- I if Master Coop extends Approved by: Carrington, Michael Charles Subtotal: 326,388.60 Sales Tax: 32,638.86 Mayor's Signature: _Dg�� (Required for contract:;over$ 0,000) Total: 359,027.46 City of Kent Purchase Order Order# 161134 OP KEN T Order number must appear on all invoices, packages, etc. Order Date: 11/13/2020 WASHINGTON This document is hereby deemed a valid purchase order and authorizes the procurement of Ordered by: Lynnette R Smith the materials and/or services indicated. Please let us know immediately if you are unable to Info Tech-Administration ship the complete order. Ship to: City of Kent Bill to: City of Kent Vendor: 1416763 Information Technology Accounts Payable Canon Solutions America, Inc 400 West Gowe Street 220 4th Avenue South 15004 Collections Center DR Suite 122 Kent, WA 98032 Chicago, IL 60693 Kent, WA 98032 Phone: (253) 856-5230 Payment Terms:Net 30 Line Item# Description Quantity Unit Cost Ext.Cost Sales Tax Total Cost 1 CW Click Charges(Meter Usage) I Year 1 72,000.00 7,200.00 79,200.00 2 CW Click Charges(Meter Usage) I Year 2 72,000.00 7,200.00 79,200.00 3 CW Click Charges(Meter Usage) I Year 3 72,000.00 7,200.00 79,200.00 4 Master Cooperative Agmt I OMNIA Partners,Public Agencies 5 Term ends:09/30/2023 or later- I if Master Coop extends Approved by: Carrington, Michael Charles Subtotal: 216,000.00 Sales Tax: 21,600.00 Mayor's Signature: DO%-�� ��QL4� (Required for contracps over 20,000) Total: 237,600.00