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CAG2020-026 - Original - En Pointe Technologies Sales LLC - Microsoft Enterprise Product Licensing - 02/01/2020
Agreement Routing Form KENT For Approvals,Signatures and Records Management WASHINGTON This form combines&replaces the Request for Mayor's Signature and Contract Cover Sheet forms. (Print on pink or cherry colored paper) Originator: Lynnette Smith Department: IT Dote Sent: 01/16/2020 Date Required: 01/27/2020 �a c Authorized ❑ Director or Designee Date of to Sign: Council N/A A. aMayor Approval: Budget 52001740.64260.1800 Grant? ❑ Yes No Account Number: Type: N/A Vendor Name: En Pointe Technologies Sales LLC Category. Contract C Vendor Sub-Category O Number: 1478608 9 Y Other a Project E Name: Microsoft Enterprise Agreement O = Project Details: Microsoft Product Licensing Ic a, Agreement Basis for 0 Amount: $1,140,664.35 Selection of Direct Negotiation L Contractor: a Start Date: 02/01/2020 Termination Date: 01/31/2023 Notice required prior to Yes No Contract Number. disclosure? ❑ ❑ C 2Qb— 02-t0 Date Received by City Attorney: Coma T isIlk-al Ic 3 RECEIVED O N 3 th a or R IN Date outed to the Mayor's 'vf dDate Routed to th City Clerk's Office: CIO C.a Date Sent to Originator: Visit Documents.KentWA.gov to obtain copies of all agreements adccW22373_6_19 H r- w V M V O M V V (D O o m N N o Lo 0 0 0 Lo Lf) o V 7 N 00 N Lq Lq O (o � w N N w 0. w O m w M. 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(n — I-t U) Y J N Cl) V LD CD r-- 00 0) N N N N N co r— LO LO r M O O co O CO <D M O It O � � X r H O M O CO N H 0 O O 0 N K} d U f6 C � O M L � O U a a� (L L_ M U_ C O C •L L U ca 'v cn N O �- L O C1 >+ Q m Q 2 IT DEPARTMENT Mike Carrington, Director Phone: 253-856-4607 Fax: 253-856-4700 220 Fourth Avenue S. Kent, WA. 98032-5895 DATE: December 10, 2019 TO: Committee of the Whole FROM: James Endicott, Information Technology Technical Services Manager SUBJECT: Microsoft Product Licensing — 2020 Enterprise Agreement — Recommend to Authorize MOTION: Authorize the IT Director to purchase software through the cooperative purchasing agreement the state Department of Enterprise Services has with En Pointe Technologies Sales, a value-added reseller, if those purchases are within the City's established budgets and made during the term of the state contract, which is in effect through April 7, 2020, or any later contract extension the state may authorize. SUMMARY: The City has entered into an agreement with the state Department of Enterprise Services ("DES"), which allows the City to purchase goods and services through contracts the state publicly bids and enters into with various vendors. The state has, in turn, entered into an agreement with a national purchasing cooperative, the NASPO Cooperative Purchasing Organization, LLC, which is a non-profit subsidiary of the National Association of State Procurement Officials ("NASPO"). NASPO provides states, local governments, public educational entities and other agencies with purchasing power that allows them to leverage their spending through a single solicitation that obtains best value pricing and superior contract terms than the agencies could do on their own. Software purchases are exempt from competitive bid requirements under KCC 3.70.110.D., as are purchases made through a purchasing cooperative under KCC 3.70.110.F. One contract that NASPO has entered into, and which the state DES has elected to participate in, is a contract with En Pointe Technologies Sales, LLC ("En Pointe"), a software value added reseller. This contract is currently in effect through April 7, 2020. Should the City purchase from En Pointe under the purchasing cooperative's contract, the terms and conditions of that master contract will apply. A copy of the state's participating addendum and the master contract are attached. En Pointe Technologies Sales is a Software Value Added Reseller ("SVAR"), providing Information Technology Products, Security Services and other Public Sector IT Support Services to State, Local, & Education ("SLED") Government Agencies. The City has a current need to purchase (renew) our Microsoft Enterprise agreement, which includes Microsoft operating system and application licenses. The 2020 cost for this Enterprise Agreement is $380,221.45 with the total contract cost not to exceed $1,140,665.82 for the 3-year term ($380,221.45 x 3 years). In addition to this Enterprise Agreement, IT staff requests approval to purchase supplemental products through En Pointe Technologies Sales, so long as future purchases are within established budgets. EXHIBITS: 1. En Pointe Technologies Quote 2. Washington State Participating Addendum 3. En Pointe SVAR Amendment 1 4. En Pointe SVAR Amendment 2 5. En Pointe Master Agreement (ADSP016-130653) 6. En Pointe Master Price Agreement BUDGET IMPACT: Council approved the 2019-2020 IT Operating Budget allocation which adequately covers the associated cost. Consideration for the remaining two years will be requested as part of the 2021-2022 budget cycle. STRATEGIC PLAN GOAL(S): Z Innovative Government—Delivering outstanding customer service,developing leaders,and fostering innovation. ®Evolving Infrastructure—Connecting people and places through strategic investments in phv.sicul and technological in%rastructure. ❑Thriving City-Creating se fe neighhorhoods,healthy people,vihrcuit commercial districts,and inviting parks and recreation. ®Sustainable Services—Providing quality.services through responsible fincuiciai management,economic growth,and partnerships. ❑ Inclusive Community-Embracing our diversity and advancing equity through genuine community engagement. These DO NOT require a Strategic Plan Goal: • Approval of Minutes • Executive Session Discussion Items • Excused Absences LEGISLATIVE ITEM STRATEGIC PLAN GOAL Accept as Complete ✓ Thriving City Appointments and Reappointments ✓ Inclusive Community Bid Awards ✓ Evolving Infrastructure ✓ Thriving City Bill of sale ✓ Thriving City Capital Plan ✓ Thriving City ✓ Sustainable Services Cell Tower Lease Agreements ✓ Evolving Infrastructure Contracts ✓ Evolving Infrastructure May need to revise according to type of service ✓ Thriving City ✓ Innovative Government — May apply Cooperative Purchasing Agreement ✓ Evolving Infrastructure Comprehensive Plan Amendments ✓ Thriving City Grants ✓ Evolving Infrastructure May need to revise according to type of grant ✓ Thriving City Ordinance-Six Year Transportation Improvement Program ✓ Evolving Infrastructure ✓ Thriving City Ordinance-Budget Adjustment ✓ Sustainable Services Ordinance—Tobacco Free Parks ✓ Thriving City Ordinance—Complete Streets ✓ Inclusive Community Ordinance—Interfund Loans ✓ Sustainable Services Ordinance—Condemnation ✓ Evolving Infrastructure ✓ Thriving City Ordinance—Comprehensive Plan Amendment ✓ Evolving Infrastructure ✓ Thriving City ✓ Sustainable Services Ordinances—Amending Code ✓ Thriving City ✓ Inclusive Community Resolution—Neighborhood Councils ✓ Evolving Infrastructure Resolution—Moratorium on Safe Injection Sites ✓ Thriving City Resolution—Fees ✓ Sustainable Services Resolution—Surplus ✓ Thriving City ✓ Sustainable Services Water System Plan ✓ Evolving Infrastructure ✓ Thriving City Fee in Lieu ✓ Sustainable Services Set Public Hearing—Budget ✓ Sustainable Services Set Public Hearing—Capital Improvement Plan ✓ Sustainable Services ✓ Evolving Infrastructure ✓ Thriving City Tax Levy ✓ Sustainable Services ❑❑ ❑❑❑ ❑oaao EN PUINTE '- ■MEMEM T E C H B G L r- 0 1 E n • ' 69770878 B4717DBO James Endicott:jendicott@kentwa.gov 1 2/1/2017 1/31/2020 8 ary)6uote Annual Price1 1 SKU ProductPrice Year I 312-02257 ExchgSvrStd ALNG SA MVL 1 $126.79 $ 126.79 395-02504 ExchgSvrEnt ALNG SA MVL 1 $726.53 $ 726.53 6VC-01254 WinRmtDsktpSrvcsCAL ALNG SA MVL UsrCAL 130 $21.68 $ 2,818.40 77D-00111 VSProSubMSDN ALNG SA MVL 12 $307.79 $ 3,693.48 MX3-00117 IVSEntSubMSDN ALNG SA MVL 1 $1,074.76 $ 1,074.76 7JQ-00343 SQLSvrEntCore ALNG SA MVL 2Lic CoreLic 4 $2,253.54 $ 9,014.16 359-00961 SQLCAL ALNG SA MVL UsrCAL 10 $ 34.23 $ 342.30 228-04433 SQLSvrStd ALNG SA MVL 1 $ 147.13 $ 147.13 7NQ-00292 SQLSvrStdCore ALNG SA MVL 21-ic CoreLic 21 $ 587.69 $ 12,341.49 9GS-00735 CISSteDCCore ALNG LicSAPk MVL 21-ic woWinSvrLic CoreLic 80 $229.02 $ 18,321.60 AAA-11982 M365 E3 GOV ShrdSvr ALNG SubsVL MVL PerUsr 600 $ 349.93 $ 209,958.00 3GU-00001 0365AdvThrtPrtctPlnlGCC ShrdSvr ALNG SubsVL MVL PerUsr 600 $ 18.27 $ 10,962.00 AAD-63092 M365 F1 GCC Unified ShrdSvr ALNG SubsVL MVL PerUsr 150 $ 103.65 $ 15,547.50 7VX-00001 ProjOnlnPremGCC ShrdSvr ALNG SubsVL MVL PerUsr 15 $ 501.08 $ 7,516.20 P3U-00001 VisioOnlnP2GCC ShrdSvr ALNG SubsVL MVL PerUsr 20 $ 136.66 $ 2,733.20 $ $ Subtotal $6,618.75 $ 295,323.54 WA State Sales Tax 10% $ 29,532.35 0 $ $ TOTAL $ 324,855.89 Grand Total for Year 1 (EA+ESU+Reservation) $ 380,221.45 Total Contract Value(3 years) $ 1,140,664.34 z c 0 a v m L } O Y Q� v v L U O 3 0 i+ vaj m v N ? � m v m � v m jj > > Y @ -0 M m N cu0 O to V o m L O m O U O ~ o X N m 0 CD N m V N d � � m V Q N � W N O - m Ln O N _N y v m rl Im 54 N � �� LL r N O W N C C • 3. .O m a c c Z L O O 1 J J .zH ~ N +y+ i ' Y o W = V) N 1 a N C • LU 1 E Q1 Cr) 0 Z yam.. O m 0 • C 0 Ln E N O m � O 0 F v N 4` n '° a o Q; @ o Z � Z C N �0 ON O _ o O ON lD LI) ro Ln co O +' 00 N m O r� o o m N m Ln N l.(1 00 N rl N a) -1 NO N Ln � C 4� x x 00 m 1-1 m m m N N (3) ill n co ' 4J N ' U N N I-i U N i O Ch i -1 a m a is 41 tr� V� tr� ij-)- 0 V). o 0 oN 0 0 o- @ x C ~ d a)bA D L o m L. c//i (1) Y �o a Y N a)> N 0 0 N LnC O N � o Ql +. Y (� 14 O o N d Q Q Q 3 � �n c w �+ a+ 3 w =+ a N N ++ N _ H O O N N O O N N C � f0 � N N O O W W O 0 L U p U QJ U N Cl) ° o o U u c�c ~ OL (0 d G w d ©" Z) C Q pwzN x LU Lan U U CIO J I'D m U C7 .����■ No 0 N zn Coca ?' CD ❑■ + M o o LA •�- d t W to n w I w 1~l I 1 131 1 1 F- / \ r43 0 \ Ln \ / } 00 c ) � ® 2a u k uj f \ f \ : m v % u % cv& \ & \ % ® 41 e . o _ § k ( k \ \ rl) zo ko / o fEn ƒ' � k ) k ) � a £ a E 7. - } j cc V) 2 2 \ � \j 0 \ \ § rn § \ § § k } Ln Ln \\ c § � \ 2 S % \ > o a \ a R ® w / \ U / \ - ' § ' < > \ / / $ § k/ E $ / E % / fA g.. _ b [ mmo DOME � k k me z c COX \ 2 0 \ 2 \ / ° ' ' a e / PARTICIPATING ADDENDUM NASPO ValuePoint SOFTWARE VALUE-ADDED RESELLER(SVAR)SERVICES Administered by the State of Arizona (hereinafter"Lead State") MASTER AGREEMENT Master Agreement No:ADSP016-130653 En Pointe Technologies Sales, LLC (hereinafter"Contractor") And State of Washington (hereinafter"Participating State") Washington Master Contract No.: 06016 This Participating Addendum for the above referenced Master Agreement("Participating Addendum") is made and entered into by and between the State of Washington acting by and through the Department of Enterprise Services, a Washington State governmental agency ("Enterprise Services") and En Pointe Technologies Sales,LLC,a Delaware Limited Liability Company("Contractor")and is dated and effective as of November 1, 2016. 1. SCOPE: This Participating Addendum covers the Software Value-Added Reseller(SVAR)Services led by the State of Arizona for use by state agencies and other entities located in the Participating State authorized by that state's statutes to utilize state contracts with the prior approval of the State's chief procurement official. 2. EXCLUSIONS: The following software publishers are excluded from this Participating Addendum: ■ ESRI ■ Autodesk ■ SAS 3. PARTICIPATION: Use of specific NASPO ValuePoint cooperative contracts by agencies, political subdivisions and other entities(including cooperatives)authorized by an individual state's statutes to use state contracts are subject to the prior approval of the respective State chief procurement official. Issues of interpretation and eligibility for participation are solely within the authority of the State chief procurement official. Pursuant to this Participating Addendum,the Master Agreement maybe utilized by the following("Purchasing Entities"): (a) WASHINGTON STATE AGENCIES. Washington state agencies, departments, offices, divisions, boards, and commission; and any the following institutions of higher education in Washington: state universities, regional universities, state college, community colleges, and technical colleges. PARTICIPATING ADDENDUM—No.06016 Page 1 (8-16-2016) (b) MCUA PARTIES. The Master Agreement also may be utilized by any of the following types of entities that have executed a Master Contract Usage Agreement (MCUA) with Enterprise Services: ■ Political subdivisions(e.g., counties,cities,school districts, public utility districts); ■ Federal governmental agencies or entities; ■ Public-benefit nonprofit corporations (i.e., § 501(c) (3) nonprofit corporations that receive federal,state,or local funding); and ■ Federally-recognized Indian Tribes located in the State of Washington. ■ Oregon Cooperative Purchasing Program (ORCPP) 4. PARTICIPATING STATE MODIFICATIONS OR ADDITIONS TO MASTER AGREEMENT: 4.1. PRICING. Although Contractor may offer lower prices to Purchasing Entities, Contractor guarantees to provide the Products at no greater than the prices set forth in the Master Agreement, with the exception of -1.3% markdown from Reseller Cost on Enterprise Products, Enterprise Online Services,Additional Products and Additional Online Services on the Microsoft Enterprise Agreement. As agreed upon in the Master Agreement, Reseller Cost is defined as the price that Contractor pays the Publisher or Distributor to purchase software on behalf of the Participating State. If Purchasing Entities use a credit card as a method of payment for an order over ten thousand dollars($10,000),prices may be subject to payment processing fees, as agreed to in the applicable Purchase Order. Unless otherwise specified herein, Contractor shall not include or impose any additional charges including, but not limited to,charges for shipping, handling, or payment processing. 4.2. WASHINGTON'S ELECTRONIC BUSINESS SOLUTIONS (WEBS) SYSTEM. Within seven (7) days of execution of this Participating Addendum,Contractor shall register in the Washington State Department of Enterprise Services' Electronic Business Solutions (WEBS) System at https://fortress.wa.gov/ga/webcust/home.htmi. Contractor shall ensure that all of its information therein is current and accurate and that, throughout the term of the Master Agreement,Contractor shall maintain an accurate profile in WEBS. 4.3. WASHINGTON'S STATEWIDE PAYEE DESK. To be paid for contract sales,Contractors must register with Washington's Statewide Payee Desk. Washington state agencies cannot make payments to a contractor until it is registered. Registration materials are available here: Receiving Payment from the State. 4.4. CONTRACT SALES REPORTING. Contractor shall report total contract sales quarterly to Enterprise Services,as set forth below. (a) REPORTING. Contractor shall report quarterly Contract sales in Enterprise Services' Contract Sales Reporting System. Enterprise Services will provide Contractor with a login password and a vendor number. (b) DATA. Each sales report must identify every authorized Purchasing Entity by name as it is known to Enterprise Services and its total combined sales amount invoiced during the reporting period (i.e., sales of an entire agency or political subdivision, not its individual subsections). The "Miscellaneous" option may be used only with prior approval by Enterprise Services. Upon request, Contractor shall provide contact PARTICIPATING ADDENDUM—No.06016 Page 2 (8-16-2016) information for all authorized Purchasing Entities specified herein during the term of this Participating Addendum. Refer sales reporting questions to the Primary Contact set forth below. If there are no contract sales during the reporting period,Contractor must report zero sales. (c) DUE DATES FOR CONTRACT SALES REPORTING. Quarterly Contract Sales Reports must be submitted electronically by the following deadlines for all sales invoiced during the applicable calendar quarter: For Calendar Quarter Ending Contract Sales Report Due March 31 April 30 June 30 July 31 September 30 October 31 December 31 January 31 4.5. VENDOR MANAGEMENT FEE. Contractor shall pay to Enterprise Services a vendor management fee ("VMF") of 0.74%on the purchase price for all contract sales (the purchase price is the total invoice price less applicable sales tax). (d) The sum owed by Contractor to Enterprise Services as a result of the VMF is calculated as follows: Amount owed to Enterprise Services =Total contract sales invoiced (not including sales tax)x.0074, (e) The VMF must be rolled into Contractor's current pricing. The VMF must not be shown as a separate line item on any invoice unless specifically requested and approved by Enterprise Services. (f) Enterprise Services will invoice Contractor quarterly based on contract sales reported by Contractor. Contractor shall not remit payment until an electronic invoice from Enterprise Services becomes available in Contract Sales Reporting System. Contractor's VMF payment to Enterprise Services must reference the following: ■ This Washington Master Contract No.: 06016 • The NASPO Master Agreement No.: ADSP016-130653 ■ The year and quarter for which the VMF is being remitted, and ■ Contractor's name as set forth in this Contract, if not already included on the face of the check. (g) Contractor's failure accurately and timely to report total net sales, to submit usage reports, or remit payment of the VMF to Enterprise Services, may be cause for suspension ortermination of this Participating Addendum orthe exercise of any other remedies as provided by law. (h) Enterprise Services reserves the right, upon thirty (30) days advance written notice, to increase, reduce,or eliminate the VMF for subsequent purchases. (i) For purposes of the VMF,the parties agree that the initial management fee is included in the pricing. Therefore, any increase or reduction of the management fee must be reflected in contract pricing commensurate with the adjustment. 4.6. CONTRACT REVIEWS. Enterprise Services reserves the right to conduct quarterly reviews of Contractor's sales and prices,and request Contractor to provide copies of Publisher invoices PARTICIPATING ADDENDUM—No.06016 Page 3 (8-16-2016) for up to ten percent (10%)of sales in order to validate Reseller Costs. 4.7. RECORDS ADMINISTRATION AND AUDIT. Participating State's right as specified in Section 25 of the Master Agreement shall survive for a period of six(6)years following termination of this Participating Addendum or final payment for any order placed by a Purchasing Entity against this Participating Addendum,whichever is later,to assure compliance with the terms hereof or to evaluate performance hereunder. 4.8. WAIVER OF SUBROGATION. Contractor waives all rights of subrogation against the Participating State and any Purchasing Entity for the recovery of damages to the extent such damages are or would be covered by the insurance specified herein. 4.9. COMPLIANCE WITH LAW; TAXES, LICENSES, & REGISTRATION. Contractor shall comply with all APPLICABLE law. CONTRACTOR shall register to conduct business In the State of Washington and promptly acquire and maintain all necessary licenses and registrations and pay all applicable taxes and fees. In addition,for all sales to purchasers in the State of Washington, Contractor shall calculate, collect, and remit, as appropriate, the applicable state and local sales tax on all invoices. 4,10. PURCHASE ORDERS. To utilize the NASPO ValuePoint Master Agreement, each order must include the following information and be submitted to En Pointe Technologies Sales, LLC: (j) Order is subject to NASPO ValuePoint Master Agreement No. ADSP016-130653 and Washington Master Contract No.06016; (k) Purchase Order amount;and (1) Purchaser's contact information (i.e., name,address,telephone number,email), S. LEASE AGREEMENTS: Leasing or renting equipment is not allowed throughout the term of the Master Agreement. 6. PRIMARY CONTACTS: The primary contact individuals for this Participating Addendum are as follows(or their named successors): Contractor Participating State En Pointe Technologies Sales, LLC State of Washington 1940 E. Mariposa Ave. Department of Enterprise Services El Segundo,CA 90240 Contracts, Procurement and Risk Mgmt. P.O. Box 41411 Olympia,WA 98504-1411 Attn: Patrick Accimus Attn: Mike Dombrowsky Tel: (310)337-4578 Tel: (360)407-8717 Email: paccimus@enpointe.com Email: mike.dombrowsky@des.wa.gov PARTICIPATING ADDENDUM—No.06016 Page 4 (8-16-2016) 7. ORDERS: Unless the parties to the Order agree in writing that another contract or agreement applies to such order, any Order placed by a Participating Entity or Purchasing Entity for a Product and/or Service available from this Master Agreement shall be deemed to be a sale under(and governed by the prices and other terms and conditions of) the Master Agreement as conditioned by this Participating Addendum. 8. GENERAL: (a) INTEGRATED AGREEMENT; MODIFICATION. This Participating Addendum and Master Agreement, together with its exhibits, set forth the entire agreement and understanding of the Parties with respect to the subject matter and supersedes all prior negotiations and representations. This Participating Addendum may not be modified except in writing signed by the Parties. (b) AUTHORITY. Each party to this Participating Addendum, and each individual signing on behalf of each party,hereby represents and warrants to the other that it has full power and authority to enter into this Participating Addendum and that its execution, delivery, and performance of this Participating Addendum has been fully authorized and approved, and that no further approvals or consents are required to bind such party. (c) SURVIVAL. All representations, warranties,covenants, agreements, and indemnities set forth in or otherwise made pursuant to this Participating Addendum shall survive and remain in effect following the expiration or termination of this Participating Addendum, Provided, however,that nothing herein is intended to extend the survival beyond any applicable statute of limitations periods. (d) ELECTRONIC SIGNATURES. A signed copy of this Participating Addendum or any other ancillary agreement transmitted by facsimile,email,or other means of electronic transmission shall be deemed to have the same legal effect as delivery of an original executed copy of this Participating Addendum or such other ancillary agreement for all purposes. (e) COUNTERPARTS. This Participating Addendum may be executed in one or more counterparts, each of which shall be deemed an original, and all of which counterparts together shall constitute the same instrument which may be sufficiently evidenced by one counterpart. Execution of this Participating Addendum at different times and places by the parties shall not affect the validity thereof so long as all the parties hereto execute a counterpart of this Participating Addendum. EXECUTED as of the date and year first above written. STATE OF WASHINGTON EN POINTE TECHNOLOGIES SALES,LLC DEPARTMENT OF NTERP ERVICES A DELAWARE LIMITED LIABILITY COMPANY cU� , By: By: Its: WL3 STY3T f f GD�T � rMG1C' Its: Shahzad Munawwar - Sr. Vice President PARTICIPATING ADDENDUM—No.06016 Page 5 (8-16-2016) Contract Amendment State of Arizona State Procurement Office Contract No.: ADSPO16-130653 100 N. 15T"Avenue, Suite 402 PAGE Amendment No.: One(1) OF 1 Phoenix, AZ85007 CONTRACTOR: STATE AGENCY: En Pointe Technologies Sales LLC AZ Department of Administration 1940 E. Mariposa Ave, State Procurement Office El Segundo, CA 90245 100 N. 1511 Avenue, Suite 402 Phoenix, AZ 85007 CONTACT:Sharon Ennis PHONE: 703.594.8175 CONTACT: Deepika Bajpayee EMAIL:sharon.ennisLWpcmg.com PHONE: (602) 542-8991 EMAIL: deepika.bajpayee@azdoa.gov Software Value Added Reseller(SVAR) Pursuant to State of Arizona Uniform Terms and Conditions,Paragraph 5, Contract Changes,5.1 Amendments,the above referenced Contract shall be amended as follows: 1. The term of this contract is hereby extended through April 7, 2019. 2. All other Terms, Conditions, and Pricing remain the same. This Contract Amendment is not binding against the State of Arizona unless signed by an authorized representative of the Contractor and then accepted in writing by an authorized representative of the State. Contractor hereby acknowledges receipt and understanding of The above referenced contract amendment is hereby the above amendment. executed this date by the State. 02/26/201 s Signature Date Signature Date Furhan S. Shah -General Counsel t�{X;tl�Lf� 6,Wvf fy1k41 PHnted/Typed Name and Title Printed/Typed NameandTdle Contract Amendment State of Arizona State Procurement Office + Contract No.: ADSP016-130653 100 N. 15TH Avenue, Suite 402 PAGE Amendment No.: Two(2) 1 or 1 Phoenix,AZ 85007 CONTRACTOR: STATE AGENCY: En Pointe Technologies Sales LLC AZ Department of Administration 1940 E. Mariposa Ave, State Procurement Office El Segundo, CA 90245 100 N. 15th Avenue,Suite 402 Phoenix,AZ 85007 CONTACT: Sharon Ennis PHONE: 703.594.8175 CONTACT: Eric Bell EMAIL: sharon.ennis@pcmy.com PHONE: (602)542-8921 EMAIL: eric.bell@azdoa.gov Software Value Added Reseller(SVAR) Pursuant to State of Arizona Uniform Terms and Conditions, Paragraph 5, Contract Changes, 5.1 Amendments, the above referenced Contract shall be amended as follows: 1. The term of this contract is hereby extended through April 7, 2020. 2. All other Terms, Conditions,and Pricing remain the same. This Contract Amendment is not binding against the State of Arizona unless signed by an authorized representative of the Contractor and then accepted in writing by an authorized representative of the State. Contractor hereby acknowledges receipt and understanding of The above referenced contract amendment is hereby the above amendment. executed this date by the State. j Digitally signed by simona@pcm.com j J ft Date:2019.01.22 13:13:45 r -08'00' Signature Date Signature Date Simon Abuyounes Executive Vice President MA., a041- ' Printed/Typed Name and Title Printed/Typed Name and Title • V, �" 'Polnt 1 WI _xo�*� 811 Software Value-Added Reseller (SVAR) Services MASTER PRICE AGREEMENT with En Pointe Technologies Sales LLC Contract No. ADSPO16-130653 State of Arizona Lead State Effective: April 8, 2016 to April 7, 2018 EKE 5���� � a 1 � Offer and Acceptance State of Arizona State Procurement Office SOLICITATION NO ADSPOi"000582tf PAGE 100 North I Avenue,Suite 201 6 or.. r Phoenix.AZ 86007 C7rFFFEROR_ En Pointe Technologies Sales LLC N, OFFER TO THE STATE OF ARIZONA: The Undersigned hereby offers and agrees to furnish the material. service or construction in compliance with all terms conditions, specifications and amendments in the Solicitation and any written exceptions in the otter. Signature also certifies Small Business status, En Pointe Technologies Sales LLC Company Name S"Ukev Person Au rowera to Sign Offe, 1940 I✓, Mariposa Ave, Wasi Ahmed Yousaf Address Printed Name EI Segundo CA 90245 Director-IT& Operation City stale Zip rile Phase: 310-337-5908 E-Mails lyunus@enpointe.com tax 310-258-2310 By s gnature in the Offer section above the Offeror cartifies: 1.Tart submission of the Offer did not uivotve collusion or other anticompetitive practices. 2,fire Offeror stroll not awimmate against any empioyee or appkAnt for employment in vrolaWn of Federal Executive Order 11246,Stage Executive Order 2W9-9 or A.R.B.§§a 1-1461 through 1465. 3 the Offeror has not gtven otf&ed to give.nor Intends to give at any time hereafter any economic opporturty,future employment,gilt loan.grattAy, sperm discount,trip,favor or service to a p%.0K servant in connection with the submitted rifler.Failure to provide a valid signature afrrming the Stipulations required by this clause shall result irk rejection of the offer.Signing Use otter with a false statement shalt void the offer,any resulting oontracr and may be SLOjecl to legal remedes provided by law. 4.The Offeror c ertifFes that the above referenced organlWion_IV.&-1S NOT a small busiom with less than 100 employees or has gross revenues or$4 0111on or less ACCEPTANCE OF OFFER The Offer is hereby aompted The Contractor is now bound to sell the materials or services listed by the attached contract and based upon the solicitation, including all terms,conditions,specifications,amendments,etc.,and the Contractor's Offer as accepted by the State This Contract shall henceforth be referred t as Coityract No, / + G+ 7✓ •� The effective date of the Contract is � The Contractor is cautioned not to commence any billable work or to provide any material or service under this contract until Contractor receives purchase order,contract release document or written notice to proceed. State of Arizona i Awarded this aY of 201 &44c. Pfocaur t7fbcser 21 Page State of Arizona Master Agreement State Procurement Office 100 North 15th Avenue, Suite 201 Table of Contents Phoenix, AZ 85007 Contract No: ADSPO16-130653 Description: Software Value-Added Reseller(SVAR)Services Table of Contents EXECUTED OFFER AND ACCEPTANCE FORM.........................................................................................................2 i TABLEOF CONTENTS..._............................................................................................................................................3 SECTION 1: NASPO ValuePoint Solicitation ADSPO16-00005829—GENERAL INCFORMATION.........................4 SECTION2: SCOPE OF WORK...................................................................................................................................7 SECTION 3: NASPO ValuePoint Master Agreement Terms and Conditions.........................................................22 SECTION 4: Lead State(State of Arizona)Terms and Conditions ........................................................................37 State of Arizona Special Terms and Conditions .......................................................................................37 State of Arizona Uniform Terms and Conditions......................................................................................50 State of Arizona Master Agreement State Procurement Office 0 100 North 1511 Avenue, Suite 201 Section 1: General Information Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services 1.1 Purpose The State of Arizona, State Procurement Office, is requesting proposals for Software Value-Added Reseller (SVAR) services in furtherance of the NASPO ValuePoint Cooperation Purchasing Program (NASPO ValuePoint). The purpose of this Request for Proposal (RFP) is to establish Master Agreements with qualified Offerors so that NASPO ValuePoint Cooperative Members may acquire Commercial off the Shelf Software (COTS) and related services from Software Value-Added Resellers. The objective of this RFP is to obtain best value, and in some cases achieve more favorable pricing, than is obtainable by an individual state or local government entity because of the collective volume of potential purchases by numerous state and local government entities. The Master Agreement(s) resulting from this procurement may be used by state governments (including departments, agencies, institutions), institutions of higher education, political subdivisions (i.e., colleges, school districts, counties, cities, etc.), the District of Colombia, territories of the United States, and other eligible entities subject to approval of the individuals state procurement director and compliance with local statutory and regulatory provisions, as explained in section 3 of the NASPO ValuePoint Master Agreement Terms and Conditions. The initial term of the Master Agreement shall be two (2) years with renewal provisions as outlined in Section 3 of the NASPO ValuePoint Master Terms and Conditions (Section 4). 1.2 Lead State, Solicitation Number and Lead State Contract Administrator (LSCA) The State of Arizona, State Procurement Office (SPO) is the Lead State and issuing office for this document and all subsequent addenda relating to it. This solicitation (RFP) is a competitive process, in accordance with the Arizona Procurement Code available at https://spo.az.gov/ . The Arizona Procurement Code is a compilation in one place of Arizona Revised Statutes (ARS) 41-2501 et seq. and administrative rules and regulations A.A.0 R2-7-1010 et.seq. The Solicitation #ADSPO16- 00005829 must be referred to on all proposals, correspondence, and documentation relating to this RFP. The Lead State Contract Administrator(LSCA) identified below is the single point of contact during this procurement process. Offerors and interested persons shall direct to the Lead State Contract Administrator all questions concerning the procurement process, technical requirements of this RFP, contractual requirements, requests for brand approval, change, clarification, protests, the award process, and any other questions that may arise related to this solicitation and the resulting Master Agreement. The Lead State Contract Administrator (LSCA) designated by the State of Arizona, State Procurement Office is: Charlotte Righetti, CPPB, CTNS State Procurement Manager State of Arizona, State Procurement Office 100 N. 151h Avenue, Suite 201 Phoenix, Arizona 85007 Phone: (602)542.9127 1.3 NASPO ValuePoint Background Information NASPO ValuePoint (formerly known as WSCA-NASPO) is a cooperative purchasing program of all 50 states, the District of Columbia and the territories of the United States. The Program is facilitated by the NASPO Cooperative Purchasing Organization LLC, a nonprofit subsidiary of the National Association of State Procurement Officials (NASPO), doing business as NASPO ValuePoint. NASPO is a non-profit association dedicated to strengthening the procurement community through education, research, and communication. It is made up of the directors of the central purchasing offices in each State of Arizona Master Agreement State Procurement Office 100 North 15'h Avenue, Suite 201 Section 1 : General Information Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services of the 50 states, the District of Columbia and the territories of the United States. NASPO ValuePoint facilitates administration of the cooperative group contracting consortium of state chief procurement officials for the benefit of state departments, institutions, agencies, and political subdivisions and other eligible entities (i.e., colleges, school districts, counties, cities, some nonprofit organizations, etc.) for all states, the District of Columbia, and territories of the United States. For more information consult the following websites: www.naspovaluepoint.org and www.naspo.org . 1.4 Participating States In addition to the Lead State conducting this solicitation, the Participating States listed below have requested to be named in this RFP as potential Users of the resulting Master Agreement. Other entities may become Participating Entities after award of the Master Agreement. State specific terms and conditions will govern each state's Participating Addendum that will govern each state's Participating Addendum. A listing of the Participating States can be found in Exhibit I. 1.5 Definitions — all capitalized terms in this document have the meaning as defined in AAC R2-7-101. Any capitalized term not defined in AAC R2-7-101 has the meaning defined below. "Appliance" means a separate and discrete hardware device with integrated software (firmware), specifically designed to provide a specific computing resource. For the purposes of this solicitation only an "Appliance" which is the sole means of obtaining the Software product is allowable. "Attachment" means any item the Solicitation requires an Offeror to submit as part of the Offer. "Best and Final Offer (BAFO)" means a revision to an Offer submitted after negotiations are completed that contains the Offeror's most favorable terms for price, service, and products to be delivered. "Commercial Off the Shelf" ("COTS") for the purposes of this solicitation means non-developmental software which has been created for specific uses and is available to the general public in the commercial marketplace. COTS products are designed to be implemented easily into existing systems without the need for customization. "End-User License Agreement (EULA)" is a legal contract between the manufacturer (publisher) and the end User of an application that details how the software can and cannot be used. "eProcurement (Electronic Procurement)" means conducting all or some of the procurement function over the Internet. Point, click, buy and ship Internet technology is replacing paper-based procurement and supply management business processes. Elements of eProcurement also include Invitation for Bids, Request for Proposals, and Request for Quotations. "Excluded Software Publishers" means a Software Publisher who is unwilling to do business with a Reseller. "Exhibit" means any document or object labeled as an Exhibit in the Solicitation or placed in the Exhibits section of the Solicitation. 51 State of Arizona Master Agreement State Procurement Office Section 1: General Information 100 North Avenue, Suite 201 Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services "Lead State Contract Administrator" ("LSCA") means the Procurement Officer for the Master Agreement. "Master Agreement" ("MPA") means the contractual agreement executed between the winning (awarded) contractor (s) and the Lead State conducting the procurement on behalf of NASPO ValuePoint. "Non-perpetual license" or Subscription License" is a temporary license that provides the right to use a particular licensed product until the end of the license-agreement term. "Participating State Contract Administrator" ("PSCA") means the Procurement Officer for the Participating State. "Perpetual license" means a license which is everlasting and valid if the software is being used in accordance with the license-agreement requirements. "Person" means any corporation, business, individual, union, committee, club, or other organization or group of individuals "Publisher" means a software manufacturer (e.g., Microsoft) "Reseller" means a Software Value-Added Reseller who is awarded under this solicitation, and who has a fully-executed (MPA and PA-s) contract. "Reseller Cost" means the price that the Reseller pays the Publisher or Distributor to purchase software on behalf of the Participating State. Reseller Cost should not include any administrative or other mark-up costs. "Software" means the computer program, including media and associated documentation. "Software Licensing" means allowing an individual or group to use a piece of software. "Software Maintenance and Support" means any software upgrades, annual updates, patches and fixes needed to improve functionality and keep the software in working order. "Solicitation Amendment" means a change to the Solicitation issued by the Procurement Officer. "Volume License Agreements (VLAs)" means an agreement with a Software Publisher wherein the Participating State's total expected purchasing over a period of time is considered in establishing the discount level. 6 Page State of Arizona Master Agreement State Procurement Office 100 North 15th Avenue, Suite 201 Section 2: Scope of Work Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services 2.1 Software Value-Added Reseller ('Reseller' - "SVAR") 2.1.1 Software Value-Added Reseller ('Reseller' — "SVAR") shall be a large account reseller authorized to sell products direct from Key Software Publishers or authorized Distributors. 2.1.2 SVAR shall do the following: 2.1.2.1 Provide Commercial Off-the-Shelf-Software (COTS). 2.1.2.2 Honor existing Volume or Enterprise license agreements. 2.1.2.3 Offer maintenance and support packages on licenses already owned by the Participating State and other Purchasing Entities. 2.1.2.4 Advise the LSCA, each PSCA, and other Purchasing Entities of SVAR's channel partner status with Key Software Publishers. 2.1.2.5 Retain or enhance reseller certifications with software publishers - At a minimum, maintain Reseller certification levels held at time of award. If Reseller's certification or reseller status is withdrawn or reduced, Reseller is required to immediately notify, in writing, the Lead State Contract Administrator (LSCA), each PSCA and other Purchasing Entities explaining: • The change; • The impact on their costs to obtain the product; • Limitations on the products or services they may provide; and, • The reasons for the change. Failure to provide the required notification, regarding significant negative changes in their reseller status, may be grounds for suspension or cancellation of the MPA and PA's. 2.1.2.6 Provide Pre-Sale Advisement - There shall be no charge for these services: 2.1.2.6.1 Advise the Purchasing Entity in making strategic software application decisions by providing evaluation copies, product comparisons, needs analysis, product information and application recommendations. 2.1.2.6.2 Act as liaison between the Purchasing Entity and individual publishers in identifying best approaches and cost savings opportunities for the Purchasing Entity. 2.1.1.6.3 Examples of such advice would be: • In selecting appropriate software; • In explaining Volume License Agreements with complicated rules; • In determining the most cost-effective buying strategies; • In ensuring that Participating States and other Purchasing Entities are in compliance with licensing requirements; and, • In finding software options to meet a specific need, for example, a flow-charting package. 2.1.2.7 Reseller shall negotiate to reduce Reseller Cost, to pass on savings to the Participating State and other Purchasing Entitites. 7 Page State of Arizona 0 Master Agreement State Procurement Office 100 North 15th Avenue, Suite 201 Section 2: Scope of Work Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services 2.1.2.8 Provide assistance in explaining and developing Volume License and Enterprise Agreements. 2.1.2.9 Provide Software Installation Assistance. 2.1.2.9.1 Provide, at no additional cost, assistance or advice in basic installation or implementation of COTS product. 2.1.2.8.2 If the Purchasing Entity encounters difficulty in downloading or installing the software, the Reseller must provide assistance within eight (8) business hours of being informed of the problem. 2.1.2.10 Provide Software De-Installation Assistance. 2.1.2.11 Provide Tracking, Management, Usage Monitoring and Reporting of Licenses 2.1.2.11.1 Reseller shall have in place a product license inventory and asset management system, which will include an accurate inventory record of product licenses purchased under this Contract. 2.1.2.11.2 Reseller must also have the capability tracking maintenance renewal and other significant due dates. 2.1.2.11.3 At a minimum, this system shall be able to provide this information by Participating State and Purchasing Entity. 2.1.2.11.4 Reseller shall work with Participating State, other Purchasing Entities, publishers, previous and subsequent contract software resellers, and hardware computer contractors to ensure the most comprehensive record of licenses is created, maintained, and the information transferrable. 2.1.2.11.5 States may choose to award multiple PA's under this Agreement. Details on how licenses are to be tracked and managed under multiple awards will be determined by that awarding State. 2.1.2.11.6 As may be required by a Participating State, or other Purchasing Entity, Reseller shall work with NASPO ValuePoint computing equipment contractors, or a Participating State's comparable computer hardware contractor, to see that any software acquired under those contracts can be tracked through this contract. 2.1.2.12 Notify Participating State and Purchasing Entities of publisher publicly announced changes pertinent to User licensing. 2.1.3 SVAR shall Develop and Maintain Website 2.1.3.1 For Participating States, Reseller shall develop and support a website specific to that State, with content approved from the LSCA or PSCA as appropriate based on content. 2.1.3.1.1 This web site information shall be available through the Internet without the use of additional software or licenses. 8 Page State of Arizona Master Agreement State Procurement Office 100 North 15 th Avenue, Suite 201 Section 2: Scope of Work Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services 2.1.3.1.2 Website should be User friendly to allow for quick and easy access and use. 2.1.3.1.3 Website shall be available 24 x 7, except for scheduled maintenance. 2.1.3.1.4 Website shall be ADA compliant. 2.1.3.1.5 No costs or expenses associated with providing this information shall be charged to the States. 2.1.3.1.6 Universal Resource Locator (URL) for the website must be supplied to the PSCA and the LSCA within sixty (60) days of the execution of the PA. 2.1.3.1.7 The website will include contract information, product information/catalog, the capability to generate online reports, and other pertinent information as may be reasonably requested by States, such as copies of VLAs. 2.1.3.1.8 Publisher Notifications and Other Industry Information. I n the event that a publisher publicly announces changes that are pertinent to User licensing, the Reseller shall assist Users by posting the information on the state websites. 2.1.3.1.9 Reseller shall provide, at no additional cost, training on how to use their website and how to use this contract in obtaining quotes and placing orders. Online training should be available on the website, but supplementary electronic (e.g. Webinars, emails), telephone or on-site training should be provided, as needed, during standard working hours. 2.1.3.2 Contract and General Information. The website shall provide contract and ordering information to include, at a minimum: 2.1.3.2.1 The contract number(s) (MPA and PA); 2.1.3.3.2 The Reseller primary contact and contacts to whom incidents are to be escalated: • Name(s and titles • Areas of responsibility for each contact name; • Phone number(s); and, • Email address(es). 2.1.3.3.3 Information on use of website, 2.1.3.3.4 Quote and ordering information; and, 2.1.3.3.5 Notifications regarding publishers and products, such as pending key product changes or upgrades. 2.1.3.3 Online Catalog 2.1.3.3.1 Reseller shall provide COTS software, and software maintenance of new or existing licensed software, under this contract. Information on approved products, customized by Participating State, will be available through an online catalog and through Reseller's representatives either through email or telephone inquiry during the standard working hours of the Participating State. The online catalog shall provide an expansive list 91 State of Arizona Master Agreement State Procurement Office 0 100 North 15th Avenue, Suite 201 Section 2: Scope of Work Phoenix,AZ 85007 Contract No: ADSPO16-130653 Description: Software Value-Added Reseller(SVAR)Services of products allowed per the contracts, particularly those products of itemized publishers. 2.1.3.3.2 The website shall provide contract and ordering information to include, at a minimum: publishers, product names, standard product pricing, and product descriptions (photos optional or links to access product literature). Regardless of the number and types of links to the Reseller's electronic catalog, the Reseller shall ensure that all eligible agencies purchasing under one PA are accessing the same current base version of the product catalog. Online information shall include purchases of Volume or Enterprise License Agreement software as well as individual COTS software licenses. 2.1.3.3.3 Online catalog shall be restricted to just software. Non-authorized products or groups of products shall not be on the website. Reseller shall not use this proposed website to cross sell or cross advertise other products and or services the Reseller may be able to offer. 2.1.3.4 Product Searching Capability. At a minimum, the online catalog should be searchable by Purchasing Entity and their VLAs, Software Publisher, Product name, OEM product number, and software description (e.g., GIS, Security). The online category can be modified as Users' needs dictate, such as including products obtained through a distributor (non-itemized publisher products) that are frequently purchased. 2.1.3.5 Online Product Quotes. Product price displayed online is a `not-to-exceed' product price quote based on contract rate and real time Reseller Cost. For high dollar purchases, or quantity purchases, Purchasing Entity should request a quote by contacting Reseller representative off-line. The online pricing should allow for overrides when a quote with a negotiated better price has been offered and is being placed online. Website should have capability to track all quotes by Purchasing Entity and be easily accessible for viewing by quote number. Website shall include a shopping cart feature that allows Purchasing Entities to provide shipping instructions. Purchasing Entities can place orders on the web either via credit card or purchase order. Specifics regarding an individual state's requirements for placing an order may be included in that State's Participating Addendum (PA). 2.1.3.6 User Differentiation. Catalog should be designed so as to provide a means to identify the Participating State (state agency or other eligible Purchasing Entity). This method used must not require any administrative tasks on the part of the LSCA for the MPA, the PSCA for the individual PSCA. Website should allow Users to develop personal lists and profiles, including an option to securely store and maintain procurement card information. Catalog should have the capability of being used as a `Punch Out' to an individual state's electronic purchasing system. 2.1.3.7 Online Reports. Website shall have capability to provide order history, as well as order status and order tracking. 2.1.3.8 Other. Other information may be added to the website as may be required by State (such as copies of volume license agreements) or enhancements that may be proposed by Reseller and approved by State. 10 Page State of Arizona Master Agreement State Procurement Office 100 North 15th Avenue, Suite 201 Section 2: Scope of Work Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services 2.2 COTS Products 2.2.1 Software which requires little or no services IN SCOPE Offerings OUT OF SCOPE Offerings LICENSING TYPE COTS Individual Licensing Custom/Customized Volume Licensing Enterprise Licensing LICENSING Perpetual Subscription none PERIOD Delivery Shrink-Wrap Download none HOSTING On Premise Off Premise Managed Service as part of delivery Managed Services means the &use. proactive management of an IT (Information Technology) asset or object, by a third party typically known as a MSP, on behalf of a customer mspalliance.com/definition-of- managed-servicesl 2.2.1.1 Most Current Version - Purchase orders shall be deemed to reference a manufacturer's most recent release model or version of the product at the time of the order, unless the Purchasing Entity specifically requests in writing an earlier model or version and the Reseller is willing to provide such model or version. 2.2.1.2 Licenses and Maintenance Agreements 2.2.1.2.1 Volume License Agreements (VLA) and Enterprise License Agreements (ELA) The Reseller will honor existing Participating State's VLA's or ELA's with publishers and include those licenses as part of the Reseller's license tracking service. Following an executed PA with a Participating State, and if so required by the Participating State, the Purchasing Entity and/or an individual publisher, the Reseller will identify itself to software publishers as Reseller for that Participating State or Purchasing Entity. If so required by the Publisher and Participating State, Reseller will execute a change of channel partner agreement with the Publisher. Resellers will sell additional seats consistent with Purchasing Entities' Enterprise or Volume Agreements. Reseller will work with Participating State, Purchasing Entity(ies) and Publishers as needed to establish new VLAs or ELAs. The Reseller will work with the Publisher and Participating State as necessary to ensure the Participating State receives timely and pertinent license information, such as: license or agreement renewals, or opportunities based on actual volume. Reseller will work directly with Purchasing Entity(ies) in establishing, signing and maintaining enrollment agreements. If Reseller is sole SVAR contractor in a State, Reseller will aggregate all enrollments together for 11 � State of Arizona Master Agreement State Procurement Office 0 100 North 15th Avenue, Suite 201 Section 2: Scope of Work Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services Master Agreement reporting purposes. If a PSCA elects to have multiple SVAR contractors, Reseller's responsibilities will be delineated in that State's PA. Resellers shall monitor and be able to report on the current levels of software ordered towards any of the Participating State's VLA required sales levels to ensure the Participating State does not fall short and thereby incur Publisher penalties. The Reseller shall be responsible for providing license usage information to the Publishers, if such information is required by the Publishers, in a timely manner (e.g., for 'true up' assessments) 2.2.1.2.2 Individual Software Licenses. Purchasing Entities can purchase individual COTS licenses, such as perpetual and non-perpetual licenses, through the Reseller. 2.2.1.3 Software Maintenance and Support Agreements. Purchasing Entities can purchase maintenance agreements, including upgrade protection, through the Reseller. Resellers will sell software maintenance agreements, even if the software was not purchased under this agreement, such as on-going support for a User's existing perpetual license. As requested, Reseller will explain what product support or services are included in a publisher's maintenance agreement. 2.2.1.3.1 Software Maintenance and Support. Reseller to provide needed services to support maintenance products such maintenance agreements, software upgrades, annual updates, patches and fixes needed to improve functionality and keep the software in working order. Such services may include providing recommendations on most cost-effective or appropriate long-term maintenance plan. Reseller will provide such support, not only to maintenance packages purchases under this agreement, but in support of any existing and current agreements. 2.2.1.3.2 Software Updates. 2.2.1.3.2.1 Users are eligible to receive, from the Publisher, all new releases and updates of the software, at no additional charge, while under a maintenance agreement. A "Release" means any collection of enhancements or updates which the Publisher generally makes available to its installed base of customers of such programs. The Reseller shall assist the Purchasing Entity to obtain such releases or updates for their Users from the Publisher. 2.2.1.3.2.2 Should a User not want to receive the next upgrade, the User shall so notify the respective Publisher. 2.2.1.3.3 License Confirmations For licenses ordered under the contract by Purchasing Entity(ies), Reseller shall be able to provide: 12 Page State of Arizona Master Agreement State Procurement Office 100 North 151h Avenue, Suite 201 Section 2: Scope of Work Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services (i) Certified Licensing Confirmation Certificates for all software licenses; (ii) Reseller's certified license confirmation certificates in the name of such Licensee; or, (iii) Written confirmation from the Reseller or Publisher accepting the Eligible Participating State's contract or purchase order as proof of license. The form of"Proof of License" provided must be acceptable proof to the Publisher, and in the format requested by the Purchasing Entity, The Proof of License shall be provided as an electronic file and/or a hardcopy document, as required by the Purchasing Entity. Reseller will retain an electronic file of Participating State's Proof of Licenses and provide copies to the Participating State as requested. 2.2.1.3.4 Transitioning License Tracking Information at Contract Termination The license information data acquired and retained by Reseller will be stored as sortable data fields so the license information can be transferred to the Participating State upon contract termination. Reseller will work with States and Participating Entities, or their designees, to ensure that the license information data has been successfully transferred in a usable format. 2.2.1.4 Leases Lease purchase and term leases are allowable only for Purchasing States whose rules and regulations permit leasing of software. Individual Purchasing Entities may enter into a lease agreement for the products covered in this Master Agreement, if they have the legal authority to enter into these types of agreements without going through a competitive process. No lease agreements will be reviewed or evaluated as part of this RFP evaluation process. 2.2.1.5 Software Publishers, Categories. The identified software product needs under this solicitation have been divided into three tiers: Key Itemized Publishers, Other Itemized Publishers, and Non-Itemized Publishers. See descriptions and chart which follow. As indicated, it is most desirable for Reseller to have a direct reseller agreement with the itemized software publishers. If a direct reseller agreement is not already in place between itemized software publishers and the Reseller, the Reseller is expected to enter into a direct reseller agreement and submit a rate for that itemized publisher that is better than the rate for a Non-Itemized Publisher. Over the life of this contract, product needs or volumes may change and new publishers may be added by amendment to the itemized publishers' lists. 2.2.1.5.1 Itemized Highest Volume Publishers (Highest Volume, Itemized Lines). The products of the publishers in this category represent the highest tier of sales volume identified for this solicitation, of those publishers who sell through resellers. This category is the one most likely to include a Participating State's enterprise or high volume agreements with a publisher. Resellers shall be certified direct resellers for publishers in this 131 Page State of Arizona Master Agreement State Procurement Office 0 100 North 1511 Avenue, Suite 201 Section 2: Scope of Work Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services category. The preferred pricing that a Reseller receives based on their reseller certification status, in conjunction with the anticipated considerable volume of purchases through these Contracts, is the expected foundation for a very competitive base Reseller Cost, with further reductions of Reseller Cost as they are achieved through ongoing Reseller negotiations. A percentage rate above or below Reseller Cost is to be provided for each itemized publisher. Specific requirements may be required for some publishers in this category in an individual State's PA. 2.2.1.5.2 Other Itemized Publishers (High Volume, Itemized Lines). The products of the publishers in this category represent a high level of sales volume as identified for this solicitation. This category may include a Participating State's high volume agreements or VI-As with a publisher. It is desirable for Resellers to be certified direct resellers for publishers in this category. A percentage rate above or below Reseller Cost is to be provided for each itemized publisher 2.2.1.5.3 Non-Itemized Publishers (all other distributed software purchases). This category is defined to include all other distributed computer software not specifically itemized. Enterprise or Volume Licensing Agreements are not anticipated in this category. New or existing software products can be added to this category at any time during the term of the Contract without the written consent of the LSCA and may be itemized in the online catalog, if volume justifies the addition. There should be one percentage rate above or below Reseller cost covering all products in this category OTHER ITEMIZED PUBLISHERS KEY ITEMIZED PUBLISHERS Certification as direct reseller NON-ITEMIZED PUBLISHER Certification as Direct desirable. If not certified, the One `not to exceed' rate Reseller. percentage rate should be no greater than Non-Itemized rate ADOBE AISQUARED CITRIX AIRWATCH MOBILE DEVICE MANAGEMENT VMWARE MICROSOFT ALLIANCE ENTERPRISES NOVELL APPLE SYMANTEC ATTACHMATE — MICROFOCUS VMWARE AUTODESK AUTONOMY— HP BAKBONE — DELL BARRACUDA BOMGAR REMOTE SOFTWARE CA TECHNOLOGIES CISCO COMPUTRONIX USA 141 State of Arizona Master Agreement State Procurement Office 100 North 15th Avenue, Suite 201 Section 2: Scope of Work Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services COMPUWARE COREL DOUBLETAKE EMC ENCHOICE ESET ESRI FREEDOM SCIENTIFIC GUARDIAN EDGE - SYMANTEC GW MICRO IBM ICM CONVERSIONS INFOR INTERMEDIX EMSYSTEMS HP HUMANWARE INFORMATION BUILDERS KRONOS SOFTWARE LANDESK LASERFISCHE LIQUIDWARE STATUSPHERE MICROFOCUS INC MINJET MPS MQSOFTWARE - BMC SOFTWARE NCIRCLE NETOP NUANCE ORACLE OSAM PASSPORT PATCHLINK PROOFPOINT RSA SECURITY REFERENCIA SYSTEMS SAP AMERICA SAS SOLUTIONS SOFTWARE SOPHOS SPLUNK SOFTWARE STASEEKER NETWORK INFRASTRUCTURE MONITORING STELLENT- ORACLE 15 Page State of Arizona 0 Master Agreement State Procurement Office 100 North 15th Avenue, Suite 201 Section 2: Scope of Work Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services SUNGUARD SYBASE TECHSMITH TREND MICRO TRUSTWARE ULTRABAC VORMETRIC WEBSENSE 2.2.1.6 Software Publishers, General Representation. 2.2.1.6.1 Excluded Software Publishers. The Reseller must agree that there are no software publishers with whom they will refuse to do business if the Software Publisher is willing to do business with them. Resellers shall advise the LSCA or designee of any Excluded Software Publishers and provide explanations for the non-representation. 2.2.1.6.2 Expanded Representation. The Reseller is expected to continue to work towards reseller certifications with publishers not currently represented, particularly with those publishers whose sales volume merit classification into the itemized publisher lines. Similarly, Reseller is expected to continue to work towards a higher certification level with current publishers 2.2.1.7 Price Quote, General. Pricing is submitted in the MPA as a percentage of Reseller Cost. Individual PA's will use the MPA pricing as a base and may negotiate an adjusted rate. Any negotiated PA rates, exclusive of taxes or any individual state's administrative fee, shall not exceed the MPA rates. As requested by Purchasing Entity, for example on a high volume single order, Reseller shall negotiate to reduce Reseller Cost, to pass on savings to the Participating State. Firm individual order quotes shall be provided to Purchasing Entity prior to order submittal. 2.2.1.7.1 Telephone or Email Quote Support. Reseller shall accept requests for quotes by telephone, fax, email, or online. Reseller shall accept collect telephone calls and/or provide and maintain a toll-free number for eligible agency use. Reseller shall provide an email address for receipt of requests for price quotes. Reseller shall provide written quotes by fax, email or online as requested by the Participating State. 2.2.1.7.2 Quoted Delivery Method. The quote must clearly indicate the method of delivery, whether via media, download, or 3.3 Services below. 2.2.1.7.3 Timely Quotes. Reseller agrees to work with publishers and distributors to obtain quotes and deliver software in a timely fashion. Expected response should be within twenty-four (24) hours but no more than three (3) business days. If, after three (3) business days, the Reseller has been unable to obtain the quote or assurances that 161 State of Arizona 0 Master Agreement State Procurement Office 100 North Section 2: Scope of Work Phoenix, Suite 201 x, AZ 85007 Contract No: ADSPO16-130653 Description: Software Value-Added Reseller(SVAR)Services they can obtain the software, the Reseller shall contact the Participating State or other Purchasing Entity with a status report. The Reseller and the Participating State/Purchasing Entity will mutually agree as to whether the Reseller shall continue to pursue a quote and within what timeframe, or whether the Reseller will provide the Participating State/Purchasing Entity with a written statement that the Reseller cannot supply the software. If the Reseller has been unable to obtain a quote within ten (10) days of the request for quote, the Reseller shall provide a written statement (email is sufficient) to Participating State/Purchasing Entity, and the LSCA as may be required under the PA, that the Reseller cannot supply the software, and the reason why. 2.2.1.7.4 Guaranteed 30 Day Quote. Reseller is required to honor all quotes for thirty (30) calendar days. If it is known that a price adjustment will occur during the thirty (30) calendar days following the quote, the Reseller may provide two quotes, based upon the date that the order is received. 2.2.1.7.5 Sales Promotion. The Reseller may conduct sales promotions involving specific products or groups of products for specified time periods. If electing to exercise this provision, the Reseller shall submit a formal request for approval to the LSCA. The request should include: the product or product groups, the promotional price as compared to the standard price and the Master Agreement price for the product or product groups, and the start and end dates of the sales promotion. LSCA's approval shall be in the form of an amendment to the MPA. Upon approval, the Reseller shall provide conspicuous notice of the promotion to all Participating Entities. 2.2.1.7.6 A Participating State or other Participating Entity may allow the Contractor to charge a credit card fee in their Participating Addendum. 2.2.1.8 Product Delivery and Returns 2.2.1.8.1 Media. The Reseller shall work with Participating State or other Purchasing Entity to provide media via any method available and as requested by the Participating State including, but not limited to: original Publisher media, CD copies of master media duplicated by the Reseller, electronic downloads, etc. In cases where original publisher's media is not available, the Reseller shall provide CD's copied from master disks of the software purchased under any volume or enterprise license agreement. 2.2.1.8.2 Delivery Period. Reseller to provide delivery no longer than ten (10) business days after receipt of a valid order unless conditions arise that are outside the control of the Reseller. If delivery cannot be within this time frame, Reseller is to notify Purchasing Entity of delay and anticipated 17 Page State of Arizona Master Agreement State Procurement Office 100 North 15th Avenue, Suite 201 Section 2: Scope of Work Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services ship date. If this delayed delivery is unacceptable to Purchasing Entity, the order can be cancelled without penalty. 2.2.1.8.3 Product Returns. Unopened software can be returned with no restocking fee up to 30 days from date of receipt, if allowed by the software publisher. If the software publisher has a shorter timeframe for returns or requires a restocking fee, this must be stated on the quote. If that information is not provided to the Participating State by the Reseller, Reseller is responsible for the restocking fee. If delivered software is defective, or if the incorrect product was delivered, the Reseller must agree to accept returns. If delivered software is defective, the Reseller is responsible for return shipping and packaging costs and for restocking charges if applicable. The Reseller must agree that any defective or incorrectly delivered media will be replaced by overnight delivery at the Reseller's expense if requested by the Participating State or Purchasing Entity. If overnight delivery is not requested, all replacement products must be received by the Participating State or Purchasing Entity within seven (7) days of initial notification. 2.2.1.8.4 Shipping Charges. Items covered under this contract are FOB Destination and shipping charges are not to be included on any invoice unless the Purchasing Entity has ordered expedited shipment. For expedited shipment, Purchasing Entity would submit their order including related shipping charges, which may not exceed the cost of delivery by the carrier. 2.3 Services IN SCOPE OUT OF SCOPE SOFTWARE& COTS Volume Custom/Customized LICENSING'TYPE Licensing LICENSING PERIOD Perpetual Subscription Not Applicable Delivery Shrink-Wrap Download Not Applicable Hosting as part of On-Premise Off-Premise Managed Services delivery&use Basic Installation,Training and Maintenance Consulting,configuration,engineering,design,etc., Means that activity which does not require any type of service specific to a Purchasing Entity SERVICES Consulting, Configuration, Engineering, requiring description of tasks and deliverables and Design or any other type of service specific to a Purchasing Entity requiring description agreement by the parties of tasks and deliverables and agreement by the parties Statement of Work). 2.3.1 In Scope Services: Basic Installation, Maintenance packages and Training (3.4) are considered to be within the Scope of this Solicitation. This Master Agreement is intended for the acquisition of distributed, commercial off the shelf software 181 State of Arizona 0 Master Agreement State Procurement Office 100 North 151h Avenue, Suite 201 Section 2: Scope of Work Phoenix, AZ 85007 Contract No: ADSPO16-130653 Description: Software Value-Added Reseller(SVAR)Services 2.3.2 (RESERVED) 2.3.3 A Participating State may include a statement in their Participating Addendum allowing state employees to purchase software licenses. 2.3.4 Individual Participating Addendums may further limit the Scope of this Solicitation. 2.3.5 This Master Agreement is not intended for the purchase of custom software applications. 2.4 Training. 2.4.1 Training shall be available in the form of tutorials for basic installation and web-based training for software operation, basic phone support. 2.4.2 Provision of information on how to access a Software Publisher's "Help Desk" (either telecom or web-based) for basic use questions. 2.5 Customer Service and Representation. 2.5.1 Dedicated Representation and Timely Response. Reseller shall provide a dedicated representative for each Participating State. Such representative will become familiar with the State and its cooperative partners, provide a single point as needed for quote assistance, offer software recommendations, track and report on renewal deadlines, and serve as a contact point for the LSCA. Reseller must commit to returning phone calls or responding to emails within two (2) business days. 2.5.2 Problem Escalation. The Reseller must provide an incident escalation path for each State, showing on that State's website, the name, contact information, and role of individuals to whom problems should be escalated if the problems are not resolved by primary assigned contacts. 2.5.3 Product purchasing trends. The Reseller will speak with LSCA and sourcing team quarterly to review usage and discuss possible revisions of the categorization of publishers based upon actual sales volume or other changes. 2.5.4 Contract Reviews. 2.5.4.1 Reseller is expected to conduct quarterly reviews of all sales volumes and report sales figures and savings from Publisher's list price, by Publisher and by PA, as well as observed trends or purchasing patterns, and to present the information to the LSCA. 2.5.4.2 At the discretion of the individual participating states, an equivalent review, limited to that state, will be presented to the PSCA. 2.5.4.3 All awardees under this contract shall meet once a year with the LSCA and Sourcing Team to review usage and discuss possible revisions of the categorization of publishers based upon actual sales volume, and to discuss any service concerns, industry trends, and the effectiveness of the contract. 2.5.4.3.1 Reseller is expected to conduct a customer satisfaction survey and an audit prior to this discussion and be prepared to discuss the results, and 191 Page State of Arizona Master Agreement State Procurement Office Section 2: Scope of Work 100 North 151h Avenue, Suite 201 p Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services provide reports, at this review. At a minimum, the audit will report address quoting and billing accuracy, and any Reseller Cost that exceeds a Publisher's List price for that item. 2.5.4.3.2 Based on historical sales volume information, Reseller should be prepared to discuss potential cost savings opportunities which could be passed through to Participating States. 2.5.4.3.2 In a renewal year, the annual review will take place prior to contract extensions. 2.6. Interactions with Software Publishers 2.6.1 Best Interests of Participating State. Reseller would represent the best interests of the Participating State and other Participating Entities in negotiating or otherwise working with Publishers for such items as: maximizing cost savings with best use of volume or enterprise license agreements, better pricing on individual volume buys, taking advantage of publishers' specials, promotions, coupons or other savings opportunities. 2.6.2 Liaison with Publisher. A State may establish, in their individual PA, a requirement for Reseller to arrange with the software publisher or software publisher's designee for implementation, customization, training, support, maintenance and other software related services. The provision of said services must be under a separate agreement between the Participating State and the applicable parties. 2.7 Reporting 2.7.1 Standard Reports Individual participating states may require their own standard reports, such as report on savings. Reseller shall provide these reports at the intervals, and in the format, as reasonably requested by the States. Reseller shall advise of standard reports which they can provide, and work with participating states on additional standard reports. 2.7.2 Online Reports The SVAR shall be able to provide online, real time, reporting capabilities using website established for the state. These reports may include Back Order or Current Order Status reports. In addition, the system shall be able to provide the ability for the User agency to create custom reports. The requesting Participating State shall be able to select specific fields and create a necessary report for their specific needs. Data Fields shall include, but not be limited to, purchasing entity, Purchase Order Number, Order date, Invoice date, Publisher, Publisher Part Number, Software Reseller's Part Number, Description, Quantity Shipped, Unit actual price, Extended Price, Sales Tax and order total. Reports shall be able to be shown online as well as emailed to the requesting Participating State, if requested. Examples of Reseller's standard and online reports shall be submitted with the offer. 2.7.3 Custom Reports 20 State of Arizona 0 Master Agreement State Procurement Office 100 North 15th Avenue, Suite 201 Section 2: Scope of Work Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services Participating State and SVAR may mutually agree to include terms and conditions and pricing for the development and provision of customized reports as an optional service in a Participating Addendum. 2.8 Other Value-Added Services SVAR may propose other Value-Added Services, e.g., key escrow, in their response. Such services from an awarded Offeror, if consistent with this Statement of Work, recommended by the Evaluation Team, and accepted by the PSCA, would be added to the final awarded contract. 21 1 Page State of Arizona Master Agreement State Procurement Office 100 North 1511 Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services NASPO Valuehint 1. Master Agreement Order of Precedence a. Any Order placed under this Master Agreement shall consist of the following documents: (1) A Participating State's Participating Addendum ("PA"); (2) NASPO ValuePoint Master Agreement Terms & Conditions; (3) A Purchase Order issued against the Master Agreement; (4) The Statement of Work; (5) The Solicitation; and (6) Contractor's response to the Solicitation, as revised (if permitted) and accepted by the Lead State. b. These documents shall be read to be consistent and complementary. Any conflict among these documents shall be resolved by giving priority to these documents in the order listed above. Contractor terms and conditions that apply to this Master Agreement are only those that are expressly accepted by the Lead State and must be in writing and attached to this Master Agreement as an Exhibit or Attachment. 2. Definitions Acceptance is defined by the applicable commercial code, except Acceptance of a Product fo which acceptance testing is not required shall not occur before the completion of delivery in accordance with the Order, installation, if required, and a reasonable time for inspection of the Product. Contractor means the person or entity delivering Products or performing services under the terms and conditions set forth in this Master Agreement. Embedded Software means one or more software applications which permanently reside on a computing device. Intellectual Property means any and all patents, copyrights, service marks, trademarks, trade secrets, trade names, patentable inventions, or other similar proprietary rights, in tangible or intangible form, and all rights, title, and interest therein. Lead State means the State centrally administering any resulting Master Agreement(s). Master Agreement means the underlying agreement executed by and between the Lead State, acting on behalf of the NASPO ValuePoint program, and the Contractor, as now or hereafter amended. NASPO ValuePoint is the NASPO Cooperative Purchasing Organization LLC, doing business as NASPO ValuePoint, a 501(c)(3) limited liability company that is a subsidiary organization the National Association of State Procurement Officials (NASPO), the sole member of NASPO ValuePoint. NASPO ValuePoint facilitates administration of the NASPO cooperative group contracting consortium of state chief procurement officials for the benefit of state departments, institutions, agencies, and political subdivisions and other eligible entities (i.e., colleges, school districts, counties, cities, some nonprofit organizations, etc.) for all states and the District of Columbia. NASPO ValuePoint is identified in the Master Agreement as the recipient of reports and may perform contract administration functions relating to collecting and receiving reports as well as other contract administration functions as assigned by the Lead State. State of Arizona Master Agreement State Procurement Office Section 3: NASPO ValuePoint Master Agreement Terms and 100 North 15th Avenue, Suite 201 Conditions Phoenix, AZ 85007 Contract No: ADSPO16-130653 Description: Software Value-Added Reseller(SVAR)Services Order or Purchase Order means any purchase order, sales order, contract or other document used by a Purchasing Entity to order the Products. Participating Addendum means a bilateral agreement executed by a Contractor and a Participating State incorporating this Master Agreement and any other additional Participating State specific language or other requirements, e.g. ordering procedures specific to the Participating State, other terms and conditions. Participating State means a state, or other legal entity, properly authorized to enter into a Participating Addendum. Participating State means a state, the District of Columbia, or one of the territories of the United States that is listed in the Request for Proposal as intending to participate. A Participating State is not required to participate through execution of a Participating Addendum. Upon execution of the Participating Addendum, a Participating State becomes a Participating State. Product means any equipment, software (including embedded software), documentation, service or other deliverable supplied or created by the Contractor pursuant to this Master Agreement. The term Products, supplies and services, and products and services are used interchangeably in these terms and conditions. Purchasing Entity means a state, city, county, district, other political subdivision of a State, and a nonprofit organization under the laws of some states if authorized by a Participating Addendum, who issues a Purchase Order against the Master Agreement and becomes financially committed to the purchase. 3. Term of the Master Agreement The initial term of this Master Agreement is for two (2) years. This Master Agreement may be extended beyond the original contract period for successive periods with a maximum aggregate, including all extensions, not to exceed five (5) years at the Lead State's discretion and by mutual agreement and upon review of requirements of Participating Entities, current market conditions, and Contractor performance. 4. Amendments The terms of this Master Agreement shall not be waived, altered, modified, supplemented or amended in any manner whatsoever without prior written approval of the Lead State. 5. Assignment/Subcontracts a. Contractor shall not assign, sell, transfer, subcontract or sublet rights, or delegate responsibilities under this Master Agreement, in whole or in part, without the prior written approval of the Lead State. b. The Lead State reserves the right to assign any rights or duties, including written assignment of contract administration duties to NASPO Cooperative Purchasing Organization LLC, doing business as NASPO ValuePoint. 6. Price and Rate Guarantee Period All prices and rates must be guaranteed for the initial term of the Master Agreement. Following the initial Master Agreement period, any request for price or rate adjustment must be for an equal guarantee period, and must be made at least ninety (90) days prior to the effective date. Requests for price or rate adjustment must include sufficient documentation supporting the request. Any adjustment or amendment to the Master Agreement shall not be effective unless approved by the Lead State. No retroactive adjustments to prices or 23 1 State of Arizona Master Agreement State Procurement Office Section 3: NASPO ValuePoint Master Agreement Terms and 100 North 15th Avenue, Suite 201 Conditions Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services rates will be allowed. 7. Cancellation Unless otherwise stated, this Master Agreement may be canceled by either party upon 60 days written notice prior to the effective date of the cancellation. Further, any Participating State may cancel its participation upon 30 days written notice, unless otherwise limited or stated in the Participating Addendum. Cancellation may be in whole or in part. Any cancellation under this provision shall not affect the rights and obligations attending orders outstanding at the time of cancellation, including any right of and Purchasing Entity to indemnification by the Contractor, rights of payment for Products delivered and accepted, and rights attending any warranty or default in performance in association with any Order. Cancellation of the Master Agreement due to Contractor default may be immediate. 8. Confidentiality, Non-Disclosure, and Injunctive Relief Provisions governing confidentiality of information during performance of orders for the State of Arizona are governed by The State of Arizona Special Terms and Conditions. Except where a Participating Addendum prescribes otherwise, this section governs confidentiality and disclosure of information of other Purchasing Entities. a. Confidentiality. Contractor acknowledges that it and its employees or agents may, in the course of providing a Product under this Master Agreement, be exposed to or acquire information that is confidential to Purchasing Entity's or Purchasing Entity's clients. Any and all information of any form that is marked as confidential or would by its nature be deemed confidential obtained by Contractor or its employees or agents in the performance of this Master Agreement, including, but not necessarily limited to (1) any Purchasing Entity's records, (2) personnel records, and (3) information concerning individuals, is confidential information of Purchasing Entity ("Confidential Information"). Any reports or other documents or items (including software) that result from the use of the Confidential Information by Contractor shall be treated in the same manner as the Confidential Information. Confidential Information does not include information that (1) is or becomes (other than by disclosure by Contractor) publicly known; (2) is furnished by Purchasing Entity to others without restrictions similar to those imposed by this Master Agreement; (3) is rightfully in Contractor's possession without the obligation of nondisclosure prior to the time of its disclosure under this Master Agreement; (4) is obtained from a source other than Purchasing Entity without the obligation of confidentiality, (5) is disclosed with the written consent of Purchasing Entity or; (6) is independently developed by employees, agents or subcontractors of Contractor who can be shown to have had no access to the Confidential Information. b. Non-Disclosure. Contractor shall hold Confidential Information in confidence, using at least the industry standard of confidentiality, and shall not copy, reproduce, sell, assign, license, market, transfer or otherwise dispose of, give, or disclose Confidential Information to third parties or use Confidential Information for any purposes whatsoever other than what is necessary to the performance of Orders placed under this Master Agreement. Contractor shall advise each of its employees and agents of their obligations to keep Confidential Information confidential. Contractor shall use commercially reasonable efforts to assist Purchasing Entity in identifying and preventing any unauthorized use or disclosure of any Confidential Information. Without limiting the generality of the foregoing, Contractor shall advise Purchasing Entity, applicable Participating State, and the Lead State immediately if Contractor learns or has reason to believe that any person who has had access to Confidential Information has violated or intends to violate the terms of this Master Agreement, and Contractor shall at its expense cooperate with Purchasing Entity in seeking injunctive or other equitable relief in the name of Purchasing Entity or Contractor against any such person. Except as directed by Purchasing Entity, Contractor will not at any time during or after the term of this Master Agreement disclose, directly or 241 Page State of Arizona Master Agreement State Procurement Office Section 3: NASPO ValuePoint Master Agreement Terms and 100 North 15th Avenue, Suite 201 Conditions Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services indirectly, any Confidential Information to any person, except in accordance with this Master Agreement, and that upon termination of this Master Agreement or at Purchasing Entity's request, Contractor shall turn over to Purchasing Entity all documents, papers, and other matter in Contractor's possession that embody Confidential Information. Notwithstanding the foregoing, Contractor may keep one copy of such Confidential Information necessary for quality assurance, audits and evidence of the performance of this Master Agreement. c. Injunctive Relief. Contractor acknowledges that breach of this section, including disclosure of any Confidential Information, will cause irreparable injury to Purchasing Entity that is inadequately compensable in damages. Accordingly, Purchasing Entity may seek and obtain injunctive relief against the breach or threatened breach of the foregoing undertakings, in addition to any other legal remedies that may be available. Contractor acknowledges and agrees that the covenants contained herein are necessary for the protection of the legitimate business interests of Purchasing Entity and are reasonable in scope and content. d. Purchasing Entity Law. These provisions shall be applicable only to extent they are not in conflict with the applicable public disclosure laws of any Purchasing Entity. 9. Right to Publish Throughout the duration of this Master Agreement, Contractor must secure from the Lead State prior approval for the release of any information that pertains to the potential work or activities covered by the Master Agreement. The Contractor shall not make any representations of NASPO ValuePoint's opinion or position as to the quality or effectiveness of the services that are the subject of this Master Agreement without prior written consent. Failure to adhere to this requirement may result in termination of the Master Agreement for cause. 10. Defaults and Remedies a. The occurrence of any of the following events shall be an event of default under this Master Agreement: (1) Nonperformance of contractual requirements; or (2) A material breach of any term or condition of this Master Agreement; or (3) Any certification, representation or warranty by Contractor in response to the solicitation or in this Master Agreement that proves to be untrue or materially misleading; or (4) Institution of proceedings under any bankruptcy, insolvency, reorganization or similar law, by or against Contractor, or the appointment of a receiver or similar officer for Contractor or any of its property, which is not vacated or fully stayed within thirty (30) calendar days after the institution or occurrence thereof; or (5) Any default specified in another section of this Master Agreement. b. Upon the occurrence of an event of default, Lead State shall issue a written notice of default, identifying the nature of the default, and providing a period of 15 calendar days in which Contractor shall have an opportunity to cure the default. The Lead State shall not be required to provide advance written notice or a cure period and may immediately terminate this Master Agreement in whole or in part if the Lead State, in its sole discretion, determines that it is reasonably necessary to preserve public safety or prevent immediate public crisis. Time allowed for cure shall not diminish or eliminate Contractor's liability for damages, including liquidated damages to the extent provided for under this Master Agreement. c. If Contractor is afforded an opportunity to cure and fails to cure the default within the period specified in the written notice of default, Contractor shall be in breach of its obligations under this Master Agreement and Lead State shall have the right to exercise any or all of the following remedies: 251 Page State of Arizona Master Agreement State Procurement Office Section 3: NASPO ValuePoint Master Agreement Terms and 100 North 15'h Avenue, Suite 201 Conditions Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services (1) Exercise any remedy provided by law; and (2) Terminate this Master Agreement and any related Contracts or portions thereof; and (3) Impose liquidated damages as provided in this Master Agreement; and (4) Suspend Contractor from being able to respond to future bid solicitations; and (5) Suspend Contractor's performance; and (6) Withhold payment until the default is remedied. d. Unless otherwise specified in the Participating Addendum, in the event of a default under a Participating Addendum, a Participating State shall provide a written notice of default as described in this section and have all of the rights and remedies under this paragraph regarding its participation in the Master Agreement, in addition to those set forth in its Participating Addendum. Unless otherwise specified in a Purchase Order, a Purchasing Entity shall provide written notice of default as described in this section and have all of the rights and remedies under this paragraph and any applicable Participating Addendum with respect to an Order placed by the Purchasing Entity. Nothing in these Master Agreement Terms and Conditions shall be construed to limit the rights and remedies available to a Purchasing Entity under the applicable commercial code. 11. Shipping and Delivery. Section 3.2.1.8 of the solicitation prescribes requirements for product delivery and return. 12. Changes in Contractor Representation The Contractor must notify the Lead State of changes in the Contractor's key administrative personnel, in writing within 10 calendar days of the change. The Lead State reserves the right to approve changes in key personnel, as identified in the Contractor's proposal. The Contractor agrees to propose replacement key personnel having substantially equal or better education, training, and experience as was possessed by the key person proposed and evaluated in the Contractor's proposal. 13. Force Majeure Neither party to this Master Agreement shall be held responsible for delay or default caused by "force majeure," as that term is defined in and under conditions specified in section 6.4 of the State of Arizona Uniform Terms and Conditions. 14. Indemnification a. Section 5.1X1.1 of the State of Arizona Special Terms and Conditions governs indemnification of the State of Arizona. With respect to other entities, the Contractor shall defend, indemnify and hold harmless NASPO, NASPO Cooperative Purchasing Organization LLC (doing business as NASPO ValuePoint), the Lead State, Participating Entities, and Purchasing Entities, along with their officers, agents, and employees as well as any person or entity for which they may be liable, from and against claims, damages or causes of action including reasonable attorneys' fees and related costs for any death, injury, or damage to property arising from act(s), error(s), or omission(s) of the Contractor, its employees or subcontractors or volunteers, at any tier, relating to the performance under the Master Agreement. b. Indemnification — Intellectual Property. Section 6.3 of the State of Arizona Uniform Terms and Conditions governs indemnification of the State for intellectual property infringement claims. With respect to other entities the Contractor shall defend, indemnify and hold harmless NASPO, NASPO Cooperative Purchasing 26 1 State of Arizona Master Agreement State Procurement Office Section 3: NASPO ValuePoint Master Agreement Terms and 100 North 15th Avenue, Suite 201 Conditions Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services Organization LLC (doing business as NASPO ValuePoint), Participating Entities, Purchasing Entities, along with their officers, agents, and employees as well as any person or entity for which they may be liable ("Indemnified Party"), from and against claims, damages or causes of action including reasonable attorneys' fees and related costs arising out of the claim that the Product or its use, infringes Intellectual Property rights ("Intellectual Property Claim"). (1) The Contractor's obligations under this section shall not extend to any combination of the Product with any other product, system or method, unless the Product, system or method is: (a) provided by the Contractor or the Contractor's subsidiaries or affiliates; (b) specified by the Contractor to work with the Product; or (c) reasonably required, in order to use the Product in its intended manner, and the infringement could not have been avoided by substituting another reasonably available product, system or method capable of performing the same function; or (d) It would be reasonably expected to use the Product in combination with such product, system or method. (2) The Indemnified Party shall notify the Contractor within a reasonable time after receiving notice of an Intellectual Property Claim. Even if the Indemnified Party fails to provide reasonable notice, the Contractor shall not be relieved from its obligations unless the Contractor can demonstrate that it was prejudiced in defending the Intellectual Property Claim resulting in increased expenses or loss to the Contractor. If the Contractor promptly and reasonably investigates and defends any Intellectual Property Claim, it shall have control over the defense and settlement of it. However, the Indemnified Party must consent in writing for any money damages or obligations for which it may be responsible. The Indemnified Party shall furnish, at the Contractor's reasonable request and expense, information and assistance necessary for such defense. If the Contractor fails to vigorously pursue the defense or settlement of the Intellectual Property Claim, the Indemnified Party may assume the defense or settlement of it and the Contractor shall be liable for all costs and expenses, including reasonable attorneys' fees and related costs, incurred by the Indemnified Party in the pursuit of the Intellectual Property Claim. Unless otherwise agreed in writing, this section is not subject to any limitations of liability in this Master Agreement or in any other document executed in conjunction with this Master Agreement. 15. Independent Contractor The Contractor shall be an independent contractor. Contractor shall have no authorization, express or implied, to bind the Lead State, Participating States, other Participating Entities, or Purchasing Entities to any agreements, settlements, liability or understanding whatsoever, and agrees not to hold itself out as agent except as expressly set forth herein or as expressly agreed in any Participating Addendum. 16. Individual Customers Except to the extent modified by a Participating Addendum, each Purchasing Entity shall follow the terms and conditions of the Master Agreement and applicable Participating Addendum and will have the same rights and responsibilities for their purchases as the Lead State has in the Master Agreement, including but not limited to, any indemnity or right to recover any costs as such right is defined in the Master Agreement and applicable Participating Addendum for their purchases. Each Purchasing Entity will be responsible for its own charges, fees, and liabilities. The Contractor will apply the charges and invoice each Purchasing Entity individually. 271 Page State of Arizona Master Agreement State Procurement Office Section 3: NASPO ValuePoint Master Agreement Terms and 100 North 15'h Avenue, Suite 201 Conditions Phoenix,AZ 85007 Contract No: ADSPO16-130653 Description: Software Value-Added Reseller(SVAR)Services 17. Insurance a. The insurance requirements of the State of Arizona are specified in section 5.1 X 1.2 of the State of Arizona Special Terms and Conditions. For performance in other states, unless otherwise agreed in a Participating Addendum, Contractor shall, during the term of this Master Agreement, maintain in full force and effect, the insurance described in this section. Contractor shall acquire such insurance from an insurance carrier or carriers licensed to conduct business in each Participating State's state and having a rating of A-, Class VII or better, in the most recently published edition of Best's Reports. Failure to buy and maintain the required insurance may result in this Master Agreement's termination or, at a Participating State's option, result in termination of its Participating Addendum. b. Coverage shall be written on an occurrence basis. The minimum acceptable limits shall be as indicated below, with no deductible for each of the following categories: 1) Commercial General Liability (CGL) — Occurrence Form Policy shall include bodily injury, property damage, and broad form contractual liability coverage. General Aggregate $2,000,000 Products—Completed Operations Aggregate $1,000,000 Personal and Advertising Injury $1,000,000 Damage to Rented Premises $50,0000 Each Occurrence $1,000,000 2) Business Automobile Liability Bodily injury and Property Damage for any owned, hired, and/or non-owned automobiles used in the performance of this Contract. Combined Single Limit (CSL) $1,000,000 3) Technology Errors & Omissions Insurance Each Claim $2,000,000 Annual Aggregate $2,000,000 Such insurance shall cover any, and all errors, omissions, or negligent acts in the delivery of products, services, and/or licensed programs under this contract. Coverage shall include or shall not exclude services, and/or licensed programs under this contract. Coverage shall include or shall not exclude settlement and/or defense of claims involving intellectual property, including but not limited to patent or copyright infringement. In the event that Tech E&O insurance required by this Contact is written on a claims-made basis, Contractor warrants that any retroactive date under the policy shall precede the effective date of this Contract and, either continuous coverage will be maintained or an extended discovery period will be exercised for a period of two (2) years, beginning at the time work under this contract is completed. c. Contractor shall pay premiums on all insurance policies. Such policies shall also reference this Master Agreement and shall have a condition that they not be revoked by the insurer until thirty (30) calendar days 281 Page State of Arizona Master Agreement State Procurement Office Section 3: NASPO ValuePoint Master Agreement Terms and 100 North 15th Avenue, Suite 201 Conditions Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services after notice of intended revocation thereof shall have been given to Purchasing Entity and Participating State by the Contractor. d. Prior to commencement of performance, Contractor shall provide to the Lead State a written endorsement to the Contractor's general liability insurance policy or other documentary evidence acceptable to the Lead State that (1) names the Participating States identified in the Request for Proposal as additional insureds, (2) provides that no material alteration, cancellation, non-renewal, or expiration of the coverage contained in such policy shall have effect unless the named Participating State has been given at least thirty (30) days prior written notice, and (3) provides that the Contractor's liability insurance policy shall be primary, with any liability insurance of any Participating State as secondary and noncontributory. Unless otherwise agreed in any Participating Addendum, the Participating State's rights and Contractor's obligations are the same as those specified in the first sentence of this subsection. Before performance of any Purchase Order issued after execution of a Participating Addendum authorizing it, the Contractor shall provide to a Purchasing Entity or Participating State who requests it the same information described in this subsection. e. Contractor shall furnish to the Lead State, Participating State, and, on request, the Purchasing Entity copies of certificates of all required insurance within thirty (30) calendar days of the execution of this Master Agreement, the execution of a Participating Addendum, or the Purchase Order's effective date and prior to performing any work. The insurance certificate shall provide the following information: the name and address of the insured; name, address, telephone number and signature of the authorized agent; name of the insurance company (authorized to operate in all states); a description of coverage in detailed standard terminology (including policy period, policy number, limits of liability, exclusions and endorsements); and an acknowledgment of the requirement for notice of cancellation. Copies of renewal certificates of all required insurance shall be furnished within thirty (30) days after any renewal date. These certificates of insurance must expressly indicate compliance with each and every insurance requirement specified in this section. Failure to provide evidence of coverage may, at sole option of the Lead State, or any Participating State, result in this Master Agreement's termination or the termination of any Participating Addendum. f. Coverage and limits shall not limit Contractor's liability and obligations under this Master Agreement, any Participating Addendum, or any Purchase Order. 18. Laws and Regulations Any and all Products offered and furnished shall comply with solicitation section 5.10, Compliance with Applicable Laws. 19. License of Pre-Existing Intellectual Property Any rights to intellectual property shall be as prescribed in the Lead State's solicitation and resulting contract, and Purchasing Entities shall have the same rights as the Lead State under those provisions. 20. No Waiver of Sovereign Immunity In no event shall this Master Agreement, any Participating Addendum or any contract or any Purchase Order issued thereunder, or any act of a Lead State, a Participating State, or a Purchasing Entity be a waiver of any form of defense or immunity, whether sovereign immunity, governmental immunity, immunity based on the Eleventh Amendment to the Constitution of the United States or otherwise, from any claim or from the jurisdiction of any court. This section applies to a claim brought against the Participating State only to the extent Congress 291 Page State of Arizona Master Agreement State Procurement Office Section 3: NASPO ValuePoint Master Agreement Terms and 100 North 151h Avenue, Suite 201 Conditions Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services has appropriately abrogated the Participating State's sovereign immunity and is not consent by the Participating State to be sued in federal court. This section is also not a waiver by the Participating State of any form of immunity, including but not limited to sovereign immunity and immunity based on the Eleventh Amendment to the Constitution of the United States. 21. Ordering a. Master Agreement order and purchase order numbers shall be clearly shown on all acknowledgments, shipping labels, packing slips, invoices, and on all correspondence. b. The resulting Master Agreements permit Purchasing Entities to define project-specific requirements and informally compete the requirement among companies having a Master Agreement on an "as needed" basis. This procedure may also be used when requirements are aggregated or other firm commitments may be made to achieve reductions in pricing. This procedure may be modified in Participating Addenda and adapted to Purchasing Entity rules and policies. The Purchasing Entity may in its sole discretion determine which Master Agreement Contractors should be solicited for a quote. The Purchasing Agency may select the quote that it considers most advantageous, cost and other factors considered. c. Each Purchasing Entity will identify and utilize its own appropriate purchasing procedure and documentation. Contractor is expected to become familiar with the Purchasing Entities' rules, policies, and procedures regarding the ordering of supplies and/or services contemplated by this Master Agreement. d. Contractor shall not begin work without a valid Purchase Order or other appropriate commitment document compliance with the law of the Purchasing Entity. e. Orders may be placed consistent with the terms of this Master Agreement during the term of the Master Agreement. f. All Orders pursuant to this Master Agreement, at a minimum, shall include: (1) The services or supplies being delivered; (2) The place and requested time of delivery; (3) A billing address; (4) The name, phone number, and address of the Purchasing Entity representative; (5) The price per hour or other pricing elements consistent with this Master Agreement and the contractor's proposal; (6) A ceiling amount of the order for services being ordered; and (7) The Master Agreement identifier. g. All communications concerning administration of Orders placed shall be furnished solely to the authorized purchasing agent within the Purchasing Entity's purchasing office, or to such other individual identified in writing in the Order. h. Orders must be placed pursuant to this Master Agreement prior to the termination date thereof, but may have a delivery date or performance period up to 120 days past the then-current termination date of this Master Agreement. Contractor is reminded that financial obligations of Purchasing Entities payable after the current applicable fiscal year are contingent upon agency funds for that purpose being appropriated, budgeted, and otherwise made available. i. Notwithstanding the expiration or termination of this Master Agreement, Contractor agrees to perform in accordance with the terms of any Orders then outstanding at the time of such expiration or termination. Contractor shall not honor any Orders placed after the expiration or termination of this Master Agreement, or 301 State of Arizona Master Agreement State Procurement Office Section 3: NASPO ValuePoint Master Agreement Terms and 100 North 151h Avenue, Suite 201 Conditions Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services otherwise inconsistent with its terms. Orders from any separate indefinite quantity, task orders, or other form of indefinite delivery order arrangement priced against this Master Agreement may not be placed after the expiration or termination of this Master Agreement, notwithstanding the term of any such indefinite delivery order agreement. 22. Participants a. Contractor may not deliver Products under this Master Agreement until a Participating Addendum acceptable to the Participating State and Contractor is executed. The NASPO ValuePoint Master Agreement Terms and Conditions are applicable to any Order by a Participating State (and other Purchasing Entities covered by their Participating Addendum), except to the extent altered, modified, supplemented or amended by a Participating Addendum. By way of illustration and not limitation, this authority may apply to unique delivery and invoicing requirements, confidentiality requirements, defaults on Orders, governing law and venue relating to Orders by a Participating State, indemnification, and insurance requirements. Statutory or constitutional requirements relating to availability of funds may require specific language in some Participating Addenda in order to comply with applicable law. The expectation is that these alterations, modifications, supplements, or amendments will be addressed in the Participating Addendum or, with the consent of the Purchasing Entity and Contractor, may be included in the ordering document (e.g. purchase order or contract) used by the Purchasing Entity to place the Order. b. Use of specific NASPO ValuePoint cooperative Master Agreements by state agencies, political subdivisions and other Participating Entities (including cooperatives) authorized by individual state's statutes to use state contracts are subject to the approval of the respective State Chief Procurement Official. Issues of interpretation and eligibility for participation are solely within the authority of the respective State Chief Procurement Official. c. Obligations under this Master Agreement are limited to those Participating Entities who have signed a Participating Addendum and Purchasing Entities within the scope of those Participating Addenda. Financial obligations of Participating States are limited to the orders placed by the departments or other state agencies and institutions having available funds. Participating States incur no financial obligations on behalf of political subdivisions. Contractor shall email a fully executed PDF copy of each Participating Addendum to PA@wsca- naspo.org to support documentation of participation and posting in appropriate data bases. d. NASPO Cooperative Purchasing Organization LLC, doing business as NASPO ValuePoint, is not a party to the Master Agreement. It is a nonprofit cooperative purchasing organization assisting states in administering the NASPO cooperative purchasing program for state government departments, institutions, agencies and political subdivisions (e.g., colleges, school districts, counties, cities, etc.) for all 50 states, the District of Columbia and the territories of the United States. e. State Participating Addenda or other Participating Addenda shall not be construed to amend the terms of this Master Agreement between the Lead State and Contractor. f. Participating Entities who are not states may under some circumstances sign their own Participating Addendum, subject to the approval of participation by the Chief Procurement Official of the state where the Participating State is located. g. Resale. "Resale" means any transfer of software for compensation or assignment of services for compensation. Subject to any specific conditions included in the solicitation or Contractor's proposal as accepted by the Lead State, or as explicitly permitted in a Participating Addendum, Purchasing Entities may not resell Products (the definition of which includes software and services that are deliverables). Absent any 31 1 Page State of Arizona Master Agreement State Procurement Office Section 3: NASPO ValuePoint Master Agreement Terms and 100 North 15th Avenue, Suite 201 Conditions Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services such condition or explicit permission, this limitation does not prohibit: payments by employees of a Purchasing Entity for Products; sales of Products to the general public as surplus property; and fees associated with inventory transactions with other governmental or nonprofit entities under cooperative agreements and consistent with a Purchasing Entity's laws and regulations. Any sale or transfer permitted by this subsection must be consistent with license rights granted for use of intellectual property. 23. Payment Payment for completion of a contract order is normally made within 30 days following the date the entire order is delivered or the date a correct invoice is received, whichever is later. After 45 days the Contractor may assess overdue account charges up to a maximum rate of one percent per month on the outstanding balance. Payments will be remitted by mail. Payments may be made via a State or political subdivision "Purchasing Card" with no additional charge. Any prompt payment terms proposed by contractor shall be extended to all Purchasing Entities. 24. Public Information. This Master Agreement and all related documents are subject to disclosure pursuant to the Purchasing Entity's public information laws. 25. Records Administration and Audit. a. The Contractor shall maintain books, records, documents, and other evidence pertaining to this Master Agreement and orders placed by Purchasing Entities under it to the extent and in such detail as shall adequately reflect performance and administration of payments and fees. Contractor shall permit the Lead State, a Participating State, a Purchasing Entity, the federal government (including its grant awarding entities and the U.S. Comptroller General), and any other duly authorized agent of a governmental agency, to audit, inspect, examine, copy and/or transcribe Contractor's books, documents, papers and records directly pertinent to this Master Agreement or orders placed by a Purchasing Entity under it for the purpose of making audits, examinations, excerpts, and transcriptions. This right shall survive for a period of five (5) years following termination of this Agreement or final payment for any order placed by a Purchasing Entity against this Agreement, whichever is later, to assure compliance with the terms hereof or to evaluate performance hereunder. b. Without limiting any other remedy available to any governmental entity, the Contractor shall reimburse the applicable Lead State, Participating State, or Purchasing Entity for any overpayments inconsistent with the terms of the Master Agreement or orders or underpayment of fees found as a result of the examination of the Contractor's records. c. The rights and obligations herein right exist in addition to any quality assurance obligation in the Master Agreement requiring the Contractor to self-audit contract obligations and that permits the Lead State to review compliance with those obligations. 26. Administrative Fees a. The Contractor shall pay to NASPO ValuePoint, or its assignee, a NASPO ValuePoint Administrative Fee of one-quarter of one percent (0.25% or 0.0025) no later than 60 days following the end of each calendar quarter. The NASPO ValuePoint Administrative Fee shall be submitted quarterly and is based on all sales of products and services under the Master Agreement (less any charges for taxes or shipping). The NASPO ValuePoint 32 1 . State of Arizona Master Agreement State Procurement Office Section 3: NASPO ValuePoint Master Agreement Terms and 100 North 15'h Avenue, Suite 201 Conditions Phoenix, AZ 85007 Contract No: ADSPO16-130653 Description: Software Value-Added Reseller(SVAR)Services Administrative Fee is not negotiable. This fee is to be included as part of the pricing submitted with proposal. b. Additionally, some states, such as the State of Arizona, may require an additional fee be paid directly to the state only on purchases made by Purchasing Entities within that state. For all such requests, the fee level, payment method and schedule for such reports and payments will be incorporated into the Participating Addendum that is made a part of the Master Agreement. The Contractor may adjust the Master Agreement pricing accordingly for purchases made by Purchasing Entities within the jurisdiction of the state. All such agreements shall not affect the NASPO ValuePoint Administrative Fee percentage or the prices paid by the Purchasing Entities outside the jurisdiction of the state requesting the additional fee. The NASPO ValuePoint Administrative Fee in subsection 26a shall be based on the gross amount of all sales (less any charges for taxes or shipping) at the adjusted prices (if any) in Participating Addenda. 27. NASPO ValuePoint Summary and Detailed Usage Reports In addition to other reports that may be required by this solicitation, the Contractor shall provide the following NASPO ValuePoint reports. a. Summary Sales Data. The Contractor shall submit quarterly sales reports directly to NASPO ValuePoint using the NASPO ValuePoint Quarterly Sales/Administrative Fee Reporting Tool found at http://www.naspo.orgNVNCPO/Calculator.aspx. Any/all sales made under the contract shall be reported as cumulative totals by state. Even if Contractor experiences zero sales during a calendar quarter, a report is still required. Reports shall be due no later than 30 day following the end of the calendar quarter (as specified in the reporting tool). b. Detailed Sales Data. Contractor shall also report detailed sales data by: (1) state; (2) entity/customer type, e.g. local government, higher education, K12, non-profit; (3) Purchasing Entity name; (4) Purchasing Entity bill- to and ship-to locations; (4) Purchasing Entity and Contractor Purchase Order identifier/number(s); (5) Purchase Order Type (e.g. sales order, credit, return, upgrade, determined by industry practices); (6) Purchase Order date; (7) Ship Date; (8) and line item description, including product number if used. The report shall be submitted in any form required by the solicitation. Reports are due on a quarterly basis and must be received by the Lead State and NASPO ValuePoint Cooperative Development Team no later than thirty (30) days after the end of the reporting period. Reports shall be delivered to the Lead State and to the NASPO ValuePoint Cooperative Development Team electronically through a designated portal, email, CD-Rom, flash drive or other method as determined by the Lead State and NASPO ValuePoint. Detailed sales data reports shall include sales information for all sales under Participating Addenda executed under this Master Agreement. The format for the detailed sales data report is in shown in EXHIBIT III—Cooperative Contract Sales Reporting Data Requirements and Data Format. c. Reportable sales for the summary sales data report and detailed sales data report includes sales to employees for personal use where authorized by the solicitation and the Participating Addendum. Report data for employees should be limited to ONLY the state and entity they are participating under the authority of(state and agency, city, county, school district, etc.) and the amount of sales. No personal identification numbers, e.g. names, addresses, social security numbers or any other numerical identifier, may be submitted with any report. d. Contractor shall provide the NASPO ValuePoint Cooperative Development Coordinator with an executive summary each quarter that includes, at a minimum, a list of states with an active Participating Addendum, states that Contractor is in negotiations with and any PA roll out or implementation activities and issues. NASPO ValuePoint Cooperative Development Coordinator and Contractor will determine the format and content of the executive summary. The executive summary is due 30 days after the conclusion of each 331 Page State of Arizona Master Agreement State Procurement Office Section 3: NASPO ValuePoint Master Agreement Terms and 100 North 1511 Avenue, Suite 201 Conditions Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services calendar quarter. e. Timely submission of these reports is a material requirement of the Master Agreement. The recipient of the reports shall have exclusive ownership of the media containing the reports. The Lead State and NASPO ValuePoint shall have a perpetual, irrevocable, non-exclusive, royalty free, transferable right to display, modify, copy, and otherwise use reports, data and information provided under this section. 28. Standard of Performance and Acceptance. Determination of the acceptability of services shall be made by the sole judgement of the Purchasing Entity. Acceptance shall be in writing, verbal acceptance will not be allowed. Services shall be completed in accordance with the Scope of Work, agreed to and accepted schedules, plans, and agreed to performance standards. Acceptance shall be one hundred percent (100%) functionality, which will be determined by the Purchasing Entity. Acceptance criteria shall include, but not be limited to conformity to the scope of work, quality of workmanship, and successfully performing all required Tasks. Nonconformance to a stated acceptance and performance criteria of both services and or products, as required, shall result in a delay for payment. The warranty period will begin upon Acceptance. 29. Warranty The Contractor warrants for a period of 90 days from the date of Acceptance in accordance with the provisions of section 7 of the State of Arizona Uniform Terms and Conditions and section 5.1 N. of the State of Arizona Special Terms and Conditions, with rights of the State available to other Purchasing Entities. Upon breach of the warranty, the Contractor will repair or replace (at no charge to the Purchasing Entity) the Product whose nonconformance is discovered and made known to the Contractor. If the repaired and/or replaced Product proves to be inadequate, or fails of its essential purpose, the Contractor will refund the full amount of any payments that have been made. The rights and remedies of the parties under this warranty are in addition to any-other rights and remedies of the parties provided by law or equity, including, without limitation, actual damages, and, as applicable and awarded under the law, to a prevailing party, reasonable attorneys' fees and costs. 30. (RESERVED) 31. Title of Product Upon Acceptance by the Purchasing Entity, Contractor shall convey to Purchasing Entity title to Product consisting of tangible media free and clear of all liens, encumbrances, or other security interests. 32. Waiver of Breach Failure of the Lead State, Participating State, or Purchasing Entity to declare a default or enforce any rights and remedies shall not operate as a waiver under this Master Agreement or Participating Addendum. Any waiver by the Lead State, Participating State, or Purchasing Entity must be in writing. Waiver by the Lead State or Participating State of any default, right or remedy under this Master Agreement or Participating Addendum, or by Purchasing Entity with respect to any Purchase Order, or breach of any terms or requirements of this Master Agreement, a Participating Addendum, or Purchase Order shall not be construed or operate as a waiver of any subsequent default or breach of such term or requirement, or of any other term or requirement under this Master Agreement, Participating Addendum, or Purchase Order. 341 State of Arizona Master Agreement State Procurement Office Section 3: NASPO ValuePoint Master Agreement Terms and 100 North 15th Avenue, Suite 201 Conditions Phoenix, AZ 85007 Contract No: ADSPO16-130653 Description: Software Value-Added Reseller(SVAR)Services 33. Assignment of Antitrust Rights Contractor irrevocably assigns to a Participating State any claim for relief or cause of action which the Contractor now has or which may accrue to the Contractor in the future by reason of any violation of state or federal antitrust laws (15 U.S.C. § 1-15 or a Participating State's state antitrust provisions), as now in effect and as may be amended from time to time, in connection with any goods or services provided to the Contractor for the purpose of carrying out the Contractor's obligations under this Master Agreement or Participating Addendum, including, at a Participating State's option, the right to control any such litigation on such claim for relief or cause of action. 34. Debarment The Contractor certifies that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation in this transaction (contract) by any governmental department or agency. This certification represents a recurring certification made at the time any Order is placed under this Master Agreement. If the Contractor cannot certify this statement, attach a written explanation for review by the Lead State. 35. Governing Law and Venue a. The procurement, evaluation, and award of the Master Agreement shall be governed by and construed in accordance with the laws of the Lead State sponsoring and administering the procurement. The construction and effect of the Master Agreement after award shall be governed by the law of the state serving as Lead State (in most cases also the Lead State). The construction and effect of any Participating Addendum or Order against the Master Agreement shall be governed by and construed in accordance with the laws of the Participating State's or Purchasing Entity's State. b. Unless otherwise specified in the RFP, the venue for any protest, claim, dispute or action relating to the procurement, evaluation, and award is in the Lead State. Venue for any claim, dispute or action concerning the terms of the Master Agreement shall be in the state serving as Lead State. Venue for any claim, dispute, or action concerning any Order placed against the Master Agreement or the effect of a Participating Addendum shall be in the Purchasing Entity's State. c. If a claim is brought in a federal forum, then it must be brought and adjudicated solely and exclusively within the United States District Court for (in decreasing order of priority): the Lead State for claims relating to the procurement, evaluation, award, or contract performance or administration if the Lead State is a party; the Participating State if a named party; the Participating State state if a named party; or the Purchasing Entity state if a named party. 36. NASPO ValuePoint eMarket Center In July 2011, NASPO ValuePoint entered into a multi-year agreement with SciQuest, Inc. whereby SciQuest will provide certain electronic catalog hosting and management services to enable eligible NASPO ValuePoint's customers to access a central online website to view and/or shop the goods and services available from existing NASPO ValuePoint Cooperative Contracts. The central online website is referred to as the NASPO ValuePoint eMarket Center. The Contractor will have visibility in the eMarket Center through Ordering Instructions. These Ordering Instructions are available at no cost to the Contractor and provided customers information regarding the Contractors website and ordering information. 351 Page State of Arizona Master Agreement State Procurement Office Section 3: NASPO ValuePoint Master Agreement Terms and 100 North 151h Avenue, Suite 201 Conditions Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services At a minimum, the Contractor agrees to the following timeline: NASPO ValuePoint eMarket Center Site Admin shall provide a written request to the Contractor to begin Ordering Instruction process. The Contractor shall have thirty (30) days from receipt of written request to work with NASPO ValuePoint to provide any unique information and ordering instructions that the Contractor would like the customer to have. 37. Contract Provisions for Orders Utilizing Federal Funds. Pursuant to Appendix II to 2 Code of Federal Regulations (CFR) Part 200, Contract Provisions for Non-Federal Entity Contracts Under Federal Awards, Orders funded with federal funds may have additional contractual requirements or certifications that must be satisfied at the time the Order is placed or upon delivery. These federal requirements may be proposed by Participating Entities in Participating Addenda and Purchasing Entities for incorporation in Orders placed under this master agreement. 38. State Government Support No support, facility space, materials, special access, personnel or other obligations on behalf of the states or other Participating Entity, other than payment, are required under the Master Agreement. 361 State of Arizona State Procurement Office Master Agreement 100 North 15«Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services Sr a 5.1 State of Arizona Special Terms and Conditions A. Purpose Pursuant to provisions of the Arizona Procurement Code, A.R.S. 41-2501 Et Seq., the State of Arizona intends to establish a Contract (Participating Addendum, PA) for the materials or services as listed herein in service to the State. B. Term of Contract The term of any resultant Contract shall commence on date of execution and shall be for an initial period of two (2) years, unless terminated, canceled or extended as otherwise provided herein. C. Contract Extensions The Contract term is for period stated in Item B. subject to additional successive periods with a maximum aggregate including all extensions not to exceed five (5) years. D. Contract Type— Fixed Price E. Eligible Agencies (STATEWIDE) This Contract shall be for the use of all State of Arizona departments, agencies, commissions and boards. In addition, eligible State Purchasing Cooperative members may participate at their discretion. In order to participate in this contract, a cooperative member shall have entered into a Cooperative Purchasing Agreement with the Department of Administration, State Procurement Office as required by Arizona Revised Statues § 41-2632. Membership in the State Purchasing Cooperative is available to all Arizona political subdivisions including cities, counties, school districts, and special districts. Membership is also available to all non- profit organizations, as well as State governments, the US Federal Government and Tribal Nations. Non-profit organizations are defined in A.R.S. § 41-2631(4) as any nonprofit corporation as designated by the internal revenue service under section 501(c)(3) through 501(c)(6). F. Licenses The Contractor shall maintain in current status, all federal, state and local licenses and permits required for the operation of the business conducted by the Contractor. G. Volume of Work The State does not guarantee a specific amount of work either for the life of the Contract or on an annual basis. State of Arizona Master Agreement State Procurement Office Section 4: Lead State(ARIZONA)Terms and Conditions 100 North 15"'Avenue, Suite 201Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services H. Key Personnel It is essential that the Contractor provide adequate experienced personnel, capable of and devoted to the successful accomplishment of work to be performed under this Contract. The Contractor must agree to assign specific individuals to the key positions if required. 1. The Contractor agrees that, once assigned to work under this Contract, key personnel shall not be removed or replaced without written notice to the State. 2. Key personnel who are not available for work under this Contract for a continuous period exceeding thirty (30) calendar days, or are expected to devote substantially less effort to the work than initially anticipated, the Contractor shall immediately notify the State, and shall, subject to the concurrence of the State, replace such personnel with personnel of substantially equal ability and qualifications. I. Changes The State may at any time make changes within the general scope of this Contract. The Contractor shall respond to the Change Order with a proposal. If any such change causes an adjustment in the cost of, or the time required for the performance of any part of the work under this Contract, whether changed or not changed by the Change Order, the Procurement Officer shall modify the Contract in writing via a bilateral Contract Amendment. J. Price Adjustment Any price adjustment shall be within the confines of the awarded contract, or as negotiated in service to this Contract. Any negotiated price adjustments for this Contract shall be documented via a bilateral Contract Amendment. K. Payment Procedures The State will not make payments to any Entity, Group or individual other than the Contractor with the Federal Employer Identification (FEI) Number identified in the Contract. Contractor invoices requesting payment to any Entity, Group or individual other than the contractually specified Contractor shall be returned to the Contractor for correction. The Contractor shall review and insure that the invoices for services provided show the correct Contractor name prior to sending them for payment. If the Contractor Name and FEI Number change, the Contractor must complete an "Assignment and Agreement' form transferring contract rights and responsibilities to the new Contractor. The State must indicate consent on the form. A written Contract Amendment must be signed by both parties and a new W-9 form must be submitted by the new Contractor and entered into the system prior to any payments being made to the new Contractor. L. Information Disclosure The Contractor shall establish and maintain procedures and controls that are acceptable to the State for the purpose of assuring that no information contained in its records or obtained from the state or from others in carrying out its functions under the contract shall be used or disclosed by it, its agents, officers, or employees, except as required to efficiently perform duties under the Contract. Persons requesting such information should be referred to the State. The Contractor also agrees that any information pertaining to individual persons shall not be divulged other than to employees or officers of 38 Page State of Arizona State Procurement Office Master Agreement 100 North 151h Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix,AZ 85007 Contract No: ADSPO16-130653 Description: Software Value-Added Reseller(SVAR)Services the Contractor as needed for the performance of duties under the Contract, unless otherwise agreed to in writing by the State. M. Employees of the Contractor All employees of the Contractor employed in the performance of work under the Contract shall be considered employees of the Contractor at all times, and not employees of the State. The Contractor shall comply with the Social Security Act, Workman's Compensation laws and Unemployment laws of the State of Arizona and all State, local and Federal legislation relevant to the Contractor's business. N. Warranty All services supplied under this Contract shall be fully guaranteed by the Contractor for a minimum period of ninety (90) days from the date of acceptance by the State. Any defects of design, workmanship, or delivered materials, that would result in non-compliance shall be fully corrected by the Contractor without cost to the State. O. Compliance with Applicable Laws The Materials and services supplied under this Contract shall comply with all applicable Federal, state and local laws, and the Contractor shall maintain all applicable licenses and permit requirements. Contractor represents and warrants to the State that Contractor has the skill and knowledge possessed by members of its trade or profession and Contractor will apply that skill and knowledge with care and diligence so Contactor and Contractor's employees and any authorized subcontractors shall perform the Services described in this Contract in accordance with the Statement of Work. Contractor represents and warrants that the Materials provided through this Contract and Statement of Work shall be free of viruses, backdoors, worms, spyware, malware and other malicious code that will hamper performance of the Materials, collect unlawful personally identifiable information on Users or prevent the Materials from performing as required under the terms and conditions of this Contract. P. Non-Exclusive Contract Any Contract resulting from this solicitation shall be awarded with the understanding and agreement that it is for the sole convenience of the State of Arizona. The State reserves the right to obtain like goods or services from another source when necessary, or when determined to be in the best interest of the State. Q. Administrative Fee/Usage Reports 1. In accordance with ARS § 41-2633 the Department of Administration, State Procurement Office includes an Administrative Fee, in the majority of its Statewide contracts— multiple agency, multiple government, cooperative contracts. The Administrative Fee is used by the State to defray the additional costs associated with soliciting, awarding and administering statewide contracts. In addition to the State agencies, boards and commissions, statewide contracts are available to members of the State Purchasing Cooperative including cities, counties, school districts, special districts, other state governments, agencies of the federal government, tribal nations, schools, medical institutions, and nonprofit organizations. The Administrative Fee is the responsibility of the contractor. The Administrative Fee is a part of the contractor's unit prices and is not to be charged directly to the customer in the form of a 39 Page State of Arizona Master Agreement State Procurement Office Section 4: Lead State(ARIZONA)Terms and Conditions 100 North 15'h Avenue, Suite 201Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services separate line item. In accordance with Section 26 of the NASPO ValuePoint Master Agreement Terms and Conditions, the 0.25% NASPO ValuePoint Administrative fee shall be incorporated into the Offerors base price. Other states, including the State of Arizona, may negotiate additional Administrative Fees in their Participating Addenda following award of a Master Agreement. Further, Statewide contracts maintain one set of pricing for all customers and not separate prices for State agency customers and State Purchasing Cooperative customers. 2. State of Arizona Fee Amount: Unless defined differently within the contract, the Statewide Contracts Administrative Fee shall be one percent (1.0%) of quarterly sales receipts under an active Statewide contract, transacted by only the members of the State Purchasing Cooperative, minus any taxes or regulatory fees, minus any returns or credits, and minus any shipping charges not already included in the unit prices. The Administrative Fee percentage is only applicable to amounts actually received by the contractor during the quarter and is not applicable to amounts ordered by customers but not yet paid for. The administrative fee is not paid on transactions with state agency customers. 3. Method of Assessment At the completion of each quarter, the contractor reviews all sales under their contract in preparation for submission of their Usage Report. The contractor identifies all sales receipts transacted by members of the State Purchasing Cooperative and assesses one percent (1.0%) of this amount in their Usage Report. An updated list of State Purchasing Cooperative members may be found at: https:Hspo.az.goy/state-purchasing-cooperative . At its option, the State may expand or narrow the applicability of this fee. The State shall provide thirty (30) written notice prior to exercising or changing this option. The contractor shall summarize all sales, along with all assessed Administrative Fee amounts within their Usage Report, including total amounts for the following: • Total sales receipts from State agencies, boards and commissions; • Total sales receipts from members of the State Purchasing Cooperative; and • Total Administrative Fee amount based on one percent (1.0%) of the sales receipts from members of the State Purchasing Cooperative. 4. Submission of Reports and Fees. Within thirty (30) days following the end of the quarter, the contractor submits their Usage Report and if applicable, a check in the amount of one percent (1%) of their sales receipts from members of the State Purchasing Cooperative, to the Department of Administration, State Procurement Office. Contractors are required to use the State's current report templates unless you have authorization from your contract officer to use a different format. You need to complete Form 799, which is a cover letter that gives the totals of your transactions; and Form 801, which is an Excel spreadsheet that details your transactions. Sales to state agencies and the cooperative members are to be totaled separately. The most current forms can be downloaded at https://spo.az.gov/statewide-contracts-administrative-fee. 4.1 The submission schedule for Administrative Fees and Usage reports shall be as follows: FY Q1, July through September Due October 31 FY Q2, October through December Due January 31 FY Q3, January through March Due by April 30 FY Q4, April through June Due by July 31 401 Page State of Arizona Master Agreement State Procurement Office g 100 North 15"'Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services 4.2 Usage Reports and any questions are to be submitted by email to the state's designated usage report email address: usage(cDazdoa.gov 4.3 Administrative Fees shall be made out to the "State Procurement Office" and mailed to: Department of Administration General Services Division ATTN: "Statewide Contracts Administrative Fee" 100 N. 15th Avenue, Suite 202 Phoenix, AZ 85007 5. The Administrative Fee shall be a part of the Contractor's unit prices and is not to be charged directly to the customer in the form of a separate line item. Statewide contracts shall not have separate prices for State Agency customers and State Purchasing Cooperative customers. 6. Contractor's failure to remit administrative fees in a timely manner consistent with the contract's requirements may result in the State exercising any recourse available under the contract or as provided for by law. R. Acceptance Determination of the acceptability of services shall be made by the sole judgment of the State. Acceptance shall be in writing, verbal acceptance will not be allowed. Services shall be completed in accordance with the Scope of Work, agreed to and accepted schedules, plans, and agreed to performance standards. Acceptance shall be one hundred percent (100%) functionality, which will be determined by the State. Acceptance criteria shall include, but not be limited to conformity to the scope of work, quality of workmanship and successfully performing all required Tasks. Nonconformance to any of the stated acceptance and performance criteria of both services and or products as required shall result in a delay for payment. Payment shall not be made until nonconformance to the criteria is corrected as determined by the State. T. Performance Contractor agrees that,from and after the date that the applicable services commence,its performance of the Scope of Services will meet or exceed industry best practices subject to the limitations and in accordance with the provisions set forth in this Contract. If the Services provided pursuant to this Contract are changed,modified or enhanced (whether by Change Order or through the provision of new Services),The State and the Contractor will review the current performance experience and will in good faith determine whether such experience should be adjusted and whether additional services should be implemented or whether services be removed. The following requirements shall also apply: 1. Failure to Perform If Contractor fails to complete any deliverable, then Contractor shall: 1.1 Promptly perform a root-cause analysis to identify the cause of such failure; 1.2 Use commercially reasonable efforts to correct such failure and to begin meeting the requirements as promptly as practicable; 1.3 Provide the State with a report detailing the cause of, and procedure for correcting, such 411Page State of Arizona Master Agreement State Procurement Office 100 North 15t"Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services failure; and 1.4 If appropriate under the circumstances, take action to avoid such failure in the future. 2. Root-Cause Analysis In the event of the Contractor's failure to perform required services or meet agreed upon service levels or other Contractor service standards as required by the State under this Contract, the Contractor shall perform an analysis of the cause of the service level problem and implement remediation steps as appropriate. The State shall have the right to review the analysis and approve the remediation steps prior to or subsequent to their implementation, as deemed appropriate by the State, if the remediation steps impact State assets or operational processes. U. Compensation Should the Contractor fail to provide all required services or deliver work products, as agreed upon by State and the Contractor, the State shall be entitled to invoke applicable remedies, including but not limited to, withholding payment to the Contractor and declaring the Contractor in material breach of the Contract. If the Contractor is in any manner in default of any obligation or the Contractor's work or performance is determined by the State to be defective, sub-standard, or if audit exceptions are identified, the State may, in addition to other available remedies, either adjust the amount of payment or withhold payment until satisfactory resolution of the default, defect, exception or sub-standard performance. The Contractor shall reimburse the State on demand, or the State may deduct from future payments, any amounts paid for work products or performance which are determined to be an audit exception, defective or sub-standard performance. The Contractor shall correct its mistakes or errors without additional cost to the State. The State shall be the sole determiner as to defective or sub-standard performance. The Contractor shall fulfill their contractual requirements including the Deliverables identified in the Statement of Work and fulfill the roles and responsibilities described in the Statement of Work for a firm fixed price, inclusive of travel and travel-related expenses. The fixed amount shall be inclusive of any fees for the use of any third party products or services required for use in the performance of this Contract V. Contractor Performance Reports Program management shall document Contractor performance, both exemplary and needing improvements where corrective action is needed or desired. Copies of corrective action reports will be forwarded to the Procurement Office for review and any necessary follow-up. The Procurement Office may contact the Contractor upon receipt of the report and may request corrective action. The Procurement Office shall discuss the Contractor's suggested corrective action plan with the Procurement Specialist for approval of the plan. W. Offshore Performance of Work Prohibited Due to security and identity protection concerns, direct services under this contract shall be performed within the borders of the United States. Any services that are described in the specifications or scope of work that directly serve the State of Arizona or its clients and may involve access to secure or sensitive data or personal client data or development or modification of software for the State shall be performed within the borders of the United States. Unless specifically stated otherwise in the specifications, this definition does not apply to indirect or"overhead" services, redundant back-up 421 Page State of Arizona Master Agreement State Procurement Office g 100 North 15th Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix, AZ 85007 Contract No: ADSPO16-130653 Description: Software Value-Added Reseller(SVAR)Services services or services that are incidental to the performance of the contract. This provision applies to work performed by subcontractors at all tiers. X. Indemnification and Insurance 1.1 Indemnification Clause To the fullest extent permitted by law, Contractor shall defend, indemnify, and hold harmless the State of Arizona, and its departments, agencies, boards, commissions, universities, and any jurisdiction or agency issuing permits for any work included in the project, and their respective directors, officers, officials, agents and employees (hereinafter referred to as "Indemnitee") from and against any and all claims, actions, liabilities, costs, losses, or expenses, (including reasonable attorney's fees), (hereinafter collectively referred to as "Claims") arising out of actual or alleged bodily injury or personal injury of any person (including death) or loss or damage to tangible or intangible property caused, or alleged to be caused, in whole or in part, by the negligent or willful acts or omissions of Contractor or any of Contractor's directors, officers, agents, employees, volunteers or subcontractors. This indemnity includes any claim or amount arising or recovered under the Workers' Compensation Law or arising out of the failure of Contractor to conform to any federal, state or local law, statute, ordinance, rule, regulation or court decree. It is the specific intention of the parties that the Indemnitee shall, in all instances, except for Claims arising solely from the negligent or willful acts or omissions of the Indemnitee, be indemnified by Contractor from and against any and all Claims. It is agreed that Contractor will be responsible for primary loss investigation, defense and judgment costs where this indemnification is applicable. This indemnification will survive the termination of the above listed contract with the Contractor. This indemnity shall not apply if the contractor or sub-contractor(s) is/are an agency, board, commission or university of the State of Arizona. 1.2 Insurance Requirements 1.2.1 Contractor and subcontractors shall procure and maintain, until all of their obligations have been discharged, including any warranty periods under this Contract, insurance against claims for injury to persons or damage to property arising from, or in connection with, the performance of the work hereunder by the Contractor, its agents, representatives, employees or subcontractors. 1.2.2 The Insurance Requirements herein are minimum requirements for this Contract and in no way limit the indemnity covenants contained in this Contract. The State of Arizona in no way warrants that the minimum limits contained herein are sufficient to protect the Contractor from liabilities that arise out of the performance of the work under this Contract by the Contractor, its agents, representatives, employees or subcontractors, and the Contractor is free to purchase additional insurance. 1.3 Minimum Scope and Limits of Insurance Contractor shall provide coverage with limits of liability not less than those stated below. 43 Page State of Arizona Master Agreement State Procurement Office 100 North 15th Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services 1.3.1 Commercial General Liability (CGL) —Occurrence Form Policy shall include bodily injury, property damage, and broad form contractual liability coverage. General Aggregate $2,000,000 Products —Completed Operations Aggregate $1,000,000 Personal and Advertising Injury $1,000,000 Damage to Rented Premises $50,000 Each Occurrence $1,000,000 a. The policy shall be endorsed, as required by this written agreement, to include the State of Arizona, and its departments, agencies, boards, commissions, universities, officers, officials, agents, and employees as additional insureds with respect to liability arising out of the activities performed by or on behalf of the Contractor. b. Policy shall contain a waiver of subrogation endorsement, as required by this written agreement, in favor of the State of Arizona, and its departments, agencies, boards, commissions, universities, officers, officials, agents, and employees for losses arising from work performed by or on behalf of the Contractor. 1.3.2 Business Automobile Liability Bodily Injury and Property Damage for any owned, hired, and/or non-owned automobiles used in the performance of this Contract. • Combined Single Limit (CSL) $1,000,000 Policy shall be endorsed, as required by this written agreement, to include the State of Arizona, and its departments, agencies, boards, commissions, universities, officers, officials, agents, and employees as additional insureds with respect to liability arising out of the activities performed by, or on behalf of, the Contractor involving automobiles owned, hired and/or non-owned by the Contractor. c. Policy shall contain a waiver of subrogation endorsement as required by this written agreement in favor of the State of Arizona, and its departments, agencies, boards, commissions, universities, officers, officials, agents, and employees for losses arising from work performed by or on behalf of the Contractor. 1.3.3 Workers' Compensation and Employers' Liability • Workers' Compensation Statutory • Employers' Liability • Each Accident $1,000,000 • Disease— Each Employee $1,000,000 • Disease — Policy Limit $1,000,000 d. Policy shall contain a waiver of subrogation endorsement, as required by this written agreement, in favor of the State of Arizona, and its departments, agencies, boards, 441 State of Arizona State Procurement Office Master Agreement g 100 North 15th Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services commissions, universities, officers, officials, agents, and employees for losses arising from work performed by or on behalf of the Contractor. e. This requirement shall not apply to each Contractor or subcontractor that is exempt under A.R.S. § 23-901, and when such Contractor or subcontractor executes the appropriate waiver form (Sole Proprietor or Independent Contractor). 1.3.4 Technology Errors & Omissions Insurance • Each Claim $2,000,000 • Annual Aggregate $2,000,000 f. Such insurance shall cover any, and all errors, omissions, or negligent acts in the delivery of products, services, and/or licensed programs under this contract. g. Coverage shall include or shall not exclude settlement and/or defense of claims involving intellectual property, including but not limited to patent or copyright infringement. h. In the event that the Tech E&O insurance required by this Contract is written on a claims-made basis, Contractor warrants that any retroactive date under the policy shall precede the effective date of this Contract and, either continuous coverage will be maintained or an extended discovery period will be exercised for a period of two (2) years, beginning at the time work under this Contract is completed. 1.3.5 Media Liability Coverage • Each Claim $2,000,000 • Annual Aggregate $2,000,000 i. Such insurance shall cover any and all errors and omissions or negligent acts in the production of content, including but not limited to plagiarism, defamation, libel, slander, false advertising, invasion of privacy, and infringement of copyright, title, slogan, trademark, service mark and trade dress. j. In the event that the Media Liability insurance required by this Contract is written on a claims-made basis, Contractor warrants that any retroactive date under the policy shall precede the effective date of this Contract and, either continuous coverage will be maintained, or an extended discovery period will be exercised for a period of two (2) years beginning at the time work under this Contract is completed. 1.4 Additional Insurance Requirements The policies shall include, or be endorsed to include, as required by this written agreement, the following provisions: 1.4.1 The Contractor's policies, as applicable, shall stipulate that the insurance afforded the Contractor shall be primary and that any insurance carried by the Department, its agents, 45 Page State of Arizona Master Agreement State Procurement Office Suite 201 S,nue Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix,100 North 15'h Ave venue, ue 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services officials, employees or the State of Arizona shall be excess and not contributory insurance, as provided by A.R.S. § 41-621 (E). 1.4.2 Insurance provided by the Contractor shall not limit the Contractor's liability assumed under the indemnification provisions of this Contract. 1.5 Notice of Cancellation Applicable to all insurance policies required within the Insurance Requirements of this Contract, Contractor's insurance shall not be permitted to expire, be suspended, be canceled, or be materially changed for any reason without thirty (30) days prior written notice to the State of Arizona. Within two (2) business days of receipt, Contractor must provide notice to the State of Arizona if they receive notice of a policy that has been or will be suspended, canceled, materially changed for any reason, has expired, or will be expiring. Such notice shall be sent directly to the Department and shall be mailed, emailed, hand delivered or sent by facsimile transmission to (State Representative's Name, Address & Fax Number). 1.6 Acceptability of Insurers Contractor's insurance shall be placed with companies licensed in the State of Arizona or hold approved non-admitted status on the Arizona Department of Insurance List of Qualified Unauthorized Insurers. Insurers shall have an "A.M. Best" rating of not less than A- VII. The State of Arizona in no way warrants that the above-required minimum insurer rating is sufficient to protect the Contractor from potential insurer insolvency. 1.7 Verification of Coverage Contractor shall furnish the State of Arizona with certificates of insurance (valid ACORD form or equivalent approved by the State of Arizona) as required by this Contract. An authorized representative of the insurer shall sign the certificates. 1.7.1 All certificates and endorsements, as required by this written agreement, are to be received and approved by the State of Arizona before work commences. Each insurance policy required by this Contract must be in effect at, or prior to, commencement of work under this Contract. Failure to maintain the insurance policies as required by this Contract, or to provide evidence of renewal, is a material breach of contract. 1.7.2 All certificates required by this Contract shall be sent directly to the Department. The State of Arizona project/contract number and project description shall be noted on the certificate of insurance. The State of Arizona reserves the right to require complete copies of all insurance policies required by this Contract at any time. 1.8 Subcontractors Contractor's certificate(s) shall include all subcontractors as insureds under its policies or Contractor shall be responsible for ensuring and/or verifying that all subcontractors have valid and collectable insurance as evidenced by the certificates of insurance and endorsements for each subcontractor. All coverages for subcontractors shall be subject to the minimum Insurance 46 Page State of Arizona State Procurement Office Master Agreement 100 North 15th Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services Requirements identified above. The Department reserves the right to require, at any time throughout the life of this contract, proof from the Contractor that its subcontractors have the required coverage. 1.9 Approval and Modifications The Contracting Agency, in consultation with State Risk, reserves the right to review or make modifications to the insurance limits, required coverages, or endorsements throughout the life of this contract, as deemed necessary. Such action will not require a formal Contract amendment but may be made by administrative action. 1.10 Exceptions In the event the Contractor or subcontractor(s) is/are a public entity, then the Insurance Requirements shall not apply. Such public entity shall provide a certificate of self-insurance. If the Contractor or subcontractor(s) is/are a State of Arizona agency, board, commission, or university, none of the above shall apply. Y. Data Privacy and Security Contractor shall treat all information obtained through performance of the contract, as confidential or sensitive information consistent with State and federal law and State Policy. Contractor or its agents shall not use any data obtained in the performance of the contract in any manner except as necessary for the proper discharge of its obligations and protection of its rights related to this agreement. Contractor shall establish and maintain procedures and controls acceptable to the State for the purpose of assuring that data in its or its agents' possession is not mishandled, misused, released, disclosed, or used in an inappropriate manner in performance of the contract. This includes data contained in Contractor's records obtained from the State or others, necessary for contract performance. Contractor and its agents shall take all reasonable steps and precautions to safeguard this information and data and shall not divulge the information or data to parties other than those needed for the performance of duties under the contract. Z. Data Privacy/Security Incident Management Contractor and its agents shall cooperate and collaborate with appropriate State personnel to identify and respond to an information security or data privacy incident, including a security breach. 1. Threat of Security Breach Contractor(s) agrees to notify the State Chief Information Officer (CIO), the State Chief Information Security Officer (CISO) and other key personnel as identified by the State of any perceived threats placing the supported infrastructure and/or applications in danger of breach of security. The speed of notice shall be at least commensurate with the level of threat, as perceived by the Contractor(s). The State agrees to provide contact information for the State CIO, CISO and key personnel to the Contractor(s). 2. Discovery of Security Breach Contractor agrees to immediately notify the State CIO, the CISO and key personnel as identified by the State of a discovered breach of security. The State agrees to provide contact information 47 Page State of Arizona Master Agreement State Procurement Office 100 North 1511 Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services for the State CIO, the CISO and key personnel. AA. Security Requirements for Contractor Personnel Each individual proposed to provide services through this contract agrees to security clearance and background check procedures, including fingerprinting, as defined by the Arizona Department of Administration in accordance with Arizona Revised Statutes §41-710. The results of the individual's background check procedures must meet all HIPAA and law enforcement requirements. Contractor is responsible for all costs to obtain security clearance for their consultants providing services through this contract. Contractor personnel, agents or sub-contractors that have administrative access to the State's networks may be subject to any additional security requirements of the State as may be required for the performance of the contract. The Contractor, its agents and sub-contractors shall provide documentation to the State confirming compliance with all such additional security requirements for performance of the contract. Additional security requirements include but are not limited to the following: 1. Identity and Address Verification —that verifies the individual is who he or she claims to be including verification of the candidate's present and previous addresses; 2. UNAX/confidentiality Training; 3. HIPAA Privacy and Security Training; and 4. Information Security Training. BB. Access Constraints and Requirements Contractor access to State facilities and resources shall be properly authorized by State personnel, based on business need and will be restricted to least possible privilege. Upon approval of access privileges, the Contractor shall maintain strict adherence to all policies, standards, and procedures. Policies / Standards, ADOA/ASET Policies / Procedures, and Arizona Revised Statues (A.R.S.) §28- 447, §28-449, §38-421, §13-2408, §13-2316, §41-770. Failure of the Contractor, its agents or subcontractors to comply with policies, standards, and procedures including any person who commits an unlawful breach or harmful access (physical or virtual) will be subject to prosecution under all applicable state and / or federal laws. Any and all recovery or reconstruction costs or other liabilities associated with an unlawful breach or harmful access shall be paid by the Contractor. CC. Health Insurance Portability and Accountability Act of 1996 The Contractor warrants that it is familiar with the requirements of HIPAA, as amended by the Health Information Technology for Economic and Clinical Health Act (HITECH Act) of 2009, and accompanying regulations and will comply with all applicable HIPAA requirements in the course of this Contract. Contractor warrants that it will cooperate with the State in the course of performance of the Contract so that both the State and the Contractor will be in compliance with HIPAA, including cooperation and coordination with the Arizona Strategic Enterprise Technology (ASET) Group, Statewide Information Security and Privacy Office (SISPO), Chief Privacy Officer and HIPAA Coordinator and other compliance officials required by HIPAA and its regulations. Contractor will sign any documents that are reasonably necessary to keep the State and Contractor in compliance with 481 State of Arizona State Procurement Office Master Agreement 100 North 15'h Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services HIPAA, including but not limited to, business associate agreements. If requested, the Contractor agrees to sign a "Pledge to Protect Confidential Information" and to abide by the statements addressing the creation, use and disclosure of confidential information, including information designated as protected health information and all other confidential or sensitive information as defined in policy. In addition, if requested, Contractor agrees to attend or participate in job related HIPAA training that is: (1) intended to make the Contractor proficient in HIPAA for purposes of performing the services required and (2) presented by a HIPAA Privacy Officer or other person or program knowledgeable and experienced in HIPAA and who has been approved by the ASET/SISPO Chief Privacy Officer and HIPAA Coordinator. Sugctested References: https.//www.cros.gov/Regulations-and-Guidance/HIPAA-Administrative- Simplification/HIPAAGenlnfo/downloads/hipaalaw.pdf http://www.hhs.gov/ocr/privacy/hipaa/understandinp/ DD. Compliance Requirements for A.R.S. § 41-4401, Government Procurement: E-Verify Requirement 1. The Contractor warrants compliance with all Federal immigration laws and regulations relating to employees and warrants its compliance with Section A.R.S. § 23-214, Subsection A. (That subsection reads: "After December 31, 2007, every employer, after hiring an employee, shall verify the employment eligibility of the employee through the E-Verify program.) 2. A breach of a warranty regarding compliance with immigration laws and regulations shall be deemed a material breach of the Contract and the Contractor may be subject to penalties up to and including termination of the Contract. 3. Failure to comply with a State audit process to randomly verify the employment records of Contractors and subcontractors shall be deemed a material breach of the Contract and the Contractor may be subject to penalties up to and including termination of the Contract. 4. The State Agency retains the legal right to inspect the papers of any employee who works on the Contract to ensure that the Contractor or subcontractor is complying with the warranty under paragraph One (1). 5.2 State of Arizona Uniform Terms and Conditions 1. Definition of Terms As used in this Solicitation and any resulting Contract, the terms listed below are defined as follows: 1.1. "Attachment"means any item the Solicitation requires the Offeror to submit as part of the Offer. 1.2. "Contract"means the combination of the Solicitation, including the Uniform and Special Instructions to Offerors, the Uniform and Special Terms and Conditions, and the Specifications and Statement or Scope of Work; the Offer and any Best and Final Offers; and any Solicitation Amendments or Contract Amendments. 491 Page State of Arizona Master Agreement State Procurement Office 100 North 15'h Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services 1.3. "Contract Amendment"means a written document signed by the Procurement Officer that is issued for the purpose of making changes in the Contract. 1.4. "Contractor"means any person who has a Contract with the State. 1.5. "Days"means calendar days unless otherwise specified. 1.6. "Exhibit"means any item labeled as an Exhibit in the Solicitation or placed in the Exhibits section of the Solicitation. 1.7. "Gratuity"means a payment, loan, subscription, advance, deposit of money, services, or anything of more than nominal value, present or promised, unless consideration of substantially equal or greater value is received. 1.8. "Materials"means all property, including equipment, supplies, printing, insurance and leases of property but does not include land, a permanent interest in land or real property or leasing space. 1.9. "Procurement Officer"means the person, or his or her designee, duly authorized by the State to enter into and administer Contracts and make written determinations with respect to the Contract. 1.10. "Services"means the furnishing of labor, time or effort by a contractor or subcontractor which does not involve the delivery of a specific end product other than required reports and performance, but does not include employment agreements or collective bargaining agreements. 1.11. "Subcontract"means any Contract, express or implied, between the Contractor and another party or between a subcontractor and another party delegating or assigning, in whole or in part, the making or furnishing of any material or any service required for the performance of the Contract. 1.12. "State"means the State of Arizona and Department or Agency of the State that executes the Contract. 1.13. "State Fiscal Year"means the period beginning with July 1 and ending June 30. 2. Contract Interpretation 2.1. Arizona Law. The Arizona law applies to this Contract including, where applicable, the Uniform Commercial Code as adopted by the State of Arizona and the Arizona Procurement Code, Arizona Revised Statutes (A.R.S.) Title 41, Chapter 23, and its implementing rules, Arizona Administrative Code (A.A.C.) Title 2, Chapter 7. 2.2. Implied Contract Terms. Each provision of law and any terms required by law to be in this Contract are a part of this Contract as if fully stated in it. 2.3. Contract Order of Precedence. In the event of a conflict in the provisions of the Contract, as accepted by the State and as they may be amended, the following shall prevail in the order set forth below: 2.3.1. Special Terms and Conditions; 2.3.2. Uniform Terms and Conditions; 2.3.3. Statement or Scope of Work; 501 Pacge State of Arizona State Procurement Office Master Agreement 100 North 15th Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services 2.3.4. Specifications; 2.3.5. Attachments; 2.3.6. Exhibits; 2.3.7. Documents referenced or included in the Solicitation. 2.4. Relationship of Parties. The Contractor under this Contract is an independent Contractor. Neither party to this Contract shall be deemed to be the employee or agent of the other party to the Contract. 2.5. Severability. The provisions of this Contract are severable. Any term or condition deemed illegal or invalid shall not affect any other term or condition of the Contract. 2.6. No Parole Evidence. This Contract is intended by the parties as a final and complete expression of their agreement. No course of prior dealings between the parties and no usage of the trade shall supplement or explain any terms used in this document and no other understanding either oral or in writing shall be binding. 2.7. No Waiver. Either party's failure to insist on strict performance of any term or condition of the Contract shall not be deemed a waiver of that term or condition even if the party accepting or acquiescing in the nonconforming performance knows of the nature of the performance and fails to object to it. 3. Contract Administration and Operation 3.1. Records. Under A.R.S. § 35-214 and § 35-215, the Contractor shall retain and shall contractually require each subcontractor to retain all data and other "records" relating to the acquisition and performance of the Contract for a period of five years after the completion of the Contract. All records shall be subject to inspection and audit by the State at reasonable times. Upon request, the Contractor shall produce a legible copy of any or all such records. 3.2. Non-Discrimination. The Contractor shall comply with State Executive Order No. 2009-09 and all other applicable Federal and State laws, rules and regulations, including the Americans with Disabilities Act. 3.3. Audit. Pursuant to AIRS § 35-214, at any time during the term of this Contract and five (5) years thereafter, the Contractor's or any subcontractor's books and records shall be subject to audit by the State and, where applicable, the Federal Government, to the extent that the books and records relate to the performance of the Contract or Subcontract. 3.4. Facilities Inspection and Materials Testing. The Contractor agrees to permit access to its facilities, subcontractor facilities and the Contractor's processes or services, at reasonable times for inspection of the facilities or materials covered under this Contract. The State shall also have the right to test, at its own cost, the materials to be supplied under this Contract. Neither inspection of the Contractor's facilities nor materials testing shall constitute final acceptance of the materials or services. If the State determines non-compliance of the materials, the Contractor shall be responsible for the payment of all costs incurred by the State for testing and inspection. 3.5. Notices. Notices to the Contractor required by this Contract shall be made by the State to the person indicated on the Offer and Acceptance form submitted by the Contractor unless 51 Page State of Arizona Master Agreement State Procurement Office Section 4: Lead State(ARIZONA)Terms and Conditions 100 North Avenue, Suite 201 Phoeenini x,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services otherwise stated in the Contract. Notices to the State required by the Contract shall be made by the Contractor to the Solicitation Contact Person indicated on the Solicitation cover sheet, unless otherwise stated in the Contract. An authorized Procurement Officer and an authorized Contractor representative may change their respective person to whom notice shall be given by written notice to the other and an amendment to the Contract shall not be necessary. 3.6. Advertising, Publishing and Promotion of Contract. The Contractor shall not use, advertise or promote information for commercial benefit concerning this Contract without the prior written approval of the Procurement Officer. 3.7. Property of the State. Any materials, including reports, computer programs and other deliverables, created under this Contract are the sole property of the State. The Contractor is not entitled to a patent or copyright on those materials and may not transfer the patent or copyright to anyone else. The Contractor shall not use or release these materials without the prior written consent of the State. 3.8. Ownership of Intellectual Property. Any and all intellectual property, including but not limited to copyright, invention, trademark, trade name, service mark, and/or trade secrets created or conceived pursuant to or as a result of this contract and any related subcontract ("Intellectual Property"), shall be work made for hire and the State shall be considered the creator of such Intellectual Property. The agency, department, division, board or commission of the State of Arizona requesting the issuance of this contract shall own (for and on behalf of the State) the entire right, title and interest to the Intellectual Property throughout the world. Contractor shall notify the State, within thirty (30) days, of the creation of any Intellectual Property by it or its subcontractor(s). Contractor, on behalf of itself and any subcontractor(s), agrees to execute any and all document(s) necessary to assure ownership of the Intellectual Property vests in the State and shall take no affirmative actions that might have the effect of vesting all or part of the Intellectual Property in any entity other than the State. The Intellectual Property shall not be disclosed by contractor or its subcontractor(s) to any entity not the State without the express written authorization of the agency, department, division, board or commission of the State of Arizona requesting the issuance of this contract. 3.9. Federal Immigration and Nationality Act. The contractor shall comply with all federal, state and local immigration laws and regulations relating to the immigration status of their employees during the term of the contract. Further, the contractor shall flow down this requirement to all subcontractors utilized during the term of the contract. The State shall retain the right to perform random audits of contractor and subcontractor records or to inspect papers of any employee thereof to ensure compliance. Should the State determine that the contractor and/or any subcontractors be found noncompliant, the State may pursue all remedies allowed by law, including, but not limited to; suspension of work, termination of the contract for default and suspension and/or debarment of the contractor. 3.10 E-Verify Requirements. In accordance with A.R.S. §41-4401, Contractor warrants compliance with all Federal immigration laws and regulations relating to employees and warrants its compliance with Section A.R.S. § 23-214, Subsection A. 3.11 Offshore Performance of Work Prohibited. Any services that are described in the specifications or scope of work that directly serve the State of Arizona or its clients and involve access to secure or sensitive data or personal client data shall be performed within the defined territories of the United States. Unless specifically 52 Page State of Arizona Master Agreement State Procurement Office g 100 North 15'h Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services stated otherwise in the specifications, this paragraph does not apply to indirect or'overhead' services, redundant back-up services or services that are incidental to the performance of the contract. This provision applies to work performed by subcontractors at all tiers. 4. Costs and Payments 4.1. Payments. Payments shall comply with the requirements of A.R.S. Titles 35 and 41, Net 30 days. Upon receipt and acceptance of goods or services, the Contractor shall submit a complete and accurate invoice for payment from the State within thirty (30) days. 4.2. Delivery. Unless stated otherwise in the Contract, all prices shall be F.O.B. Destination and shall include all freight delivery and unloading at the destination. 4.3. Applicable Taxes. 4.3.1. Payment of Taxes. The Contractor shall be responsible for paying all applicable taxes. 4.3.2. State and Local Transaction Privilege Taxes. The State of Arizona is subject to all applicable state and local transaction privilege taxes. Transaction privilege taxes apply to the sale and are the responsibility of the seller to remit. Failure to collect such taxes from the buyer does not relieve the seller from its obligation to remit taxes. 4.3.3. Tax Indemnification. Contractor and all subcontractors shall pay all Federal, state and local taxes applicable to its operation and any persons employed by the Contractor. Contractor shall, and require all subcontractors to hold the State harmless from any responsibility for taxes, damages and interest, if applicable, contributions required under Federal, and/or state and local laws and regulations and any other costs including transaction privilege taxes, unemployment compensation insurance, Social Security and Worker's Compensation. 4.3.4. IRS W9 Form. In order to receive payment the Contractor shall have a current I.R.S. W9 Form on file with the State of Arizona, unless not required by law. 4.4. Availability of Funds for the Next State fiscal year. Funds may not presently be available for performance under this Contract beyond the current state fiscal year. No legal liability on the part of the State for any payment may arise under this Contract beyond the current state fiscal year until funds are made available for performance of this Contract. 4.5. Availability of Funds for the current State fiscal year. Should the State Legislature enter back into session and reduce the appropriations or for any reason and these goods or services are not funded, the State may take any of the following actions: 4.5.1. Accept a decrease in price offered by the contractor; 4.5.2. Cancel the Contract; or 4.5.3. Cancel the contract and re-solicit the requirements. 5. Contract Changes 5.1. Amendments. This Contract is issued under the authority of the Procurement Officer who signed this Contract. The Contract may be modified only through a Contract Amendment within the scope of the Contract. Changes to the Contract, including the addition of work or materials, the revision of payment terms, or the substitution of work or materials, directed by a person who is 53 Page State of Arizona Master Agreement State Procurement Office 100 North 151h Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix,AZ 85007 Contract No: ADSPO16-130653 Description: Software Value-Added Reseller(SVAR)Services not specifically authorized by the procurement officer in writing or made unilaterally by the Contractor are violations of the Contract and of applicable law. Such changes, including unauthorized written Contract Amendments shall be void and without effect, and the Contractor shall not be entitled to any claim under this Contract based on those changes. 5.2. Subcontracts. The Contractor shall not enter into any Subcontract under this Contract for the performance of this contract without the advance written approval of the Procurement Officer. The Contractor shall clearly list any proposed subcontractors and the subcontractor's proposed responsibilities. The Subcontract shall incorporate by reference the terms and conditions of this Contract. 5.3. Assignment and Delegation. The Contractor shall not assign any right nor delegate any duty under this Contract without the prior written approval of the Procurement Officer. The State shall not unreasonably withhold approval. 6. Risk and Liability 6.1. Risk of Loss: The Contractor shall bear all loss of conforming material covered under this Contract until received by authorized personnel at the location designated in the purchase order or Contract. Mere receipt does not constitute final acceptance. The risk of loss for nonconforming materials shall remain with the Contractor regardless of receipt. 6.2. Indemnification 6.2.1. Contra ctorNendor Indemnification (Not Public Agency) The parties to this contract agree that the State of Arizona, its departments, agencies, boards and commissions shall be indemnified and held harmless by the contractor for the vicarious liability of the State as a result of entering into this contract. However, the parties further agree that the State of Arizona, its departments, agencies, boards and commissions shall be responsible for its own negligence. Each party to this contract is responsible for its own negligence. 6.2.2. Public Agency Language Only Each party (as 'indemnitor') agrees to indemnify, defend, and hold harmless the other party (as 'indemnitee') from and against any and all claims, losses, liability, costs, or expenses (including reasonable attorney's fees) (hereinafter collectively referred to as 'claims') arising out of bodily injury of any person (including death) or property damage but only to the extent that such claims which result in vicarious/derivative liability to the indemnitee, are caused by the act, omission, negligence, misconduct, or other fault of the indemnitor, its officers, officials, agents, employees, or volunteers." 6.3. Indemnification - Patent and Copyright. The Contractor shall indemnify and hold harmless the State against any liability, including costs and expenses, for infringement of any patent, trademark or copyright arising out of Contract performance or use by the State of materials furnished or work performed under this Contract. The State shall reasonably notify the Contractor of any claim for which it may be liable under this paragraph. If the contractor is insured pursuant to A.R.S. §41-621 and § 35-154, this section shall not apply. 6.4. Force Maieure. 6.4.1 Except for payment of sums due, neither party shall be liable to the other nor deemed in 54 Page State of Arizona Master Agreement State Procurement Office 100 North 15"'Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services default under this Contract if and to the extent that such party's performance of this Contract is prevented by reason of force majeure. The term "force majeure"means an occurrence that is beyond the control of the party affected and occurs without its fault or negligence. Without limiting the foregoing, force majeure includes acts of God; acts of the public enemy; war; riots; strikes; mobilization; labor disputes; civil disorders; fire; flood; lockouts; injunctions-intervention-acts; or failures or refusals to act by government authority; and other similar occurrences beyond the control of the party declaring force majeure which such party is unable to prevent by exercising reasonable diligence. 6.4.2. Force Majeure shall not include the following occurrences: 6.4.2.1. Late delivery of equipment or materials caused by congestion at a manufacturer's plant or elsewhere, or an oversold condition of the market; 6.4.2.2. Late performance by a subcontractor unless the delay arises out of a force majeure occurrence in accordance with this force majeure term and condition; or 6.4.2.3. Inability of either the Contractor or any subcontractor to acquire or maintain any required insurance, bonds, licenses or permits. 6.4.3. If either party is delayed at any time in the progress of the work by force majeure, the delayed party shall notify the other party in writing of such delay, as soon as is practicable and no later than the following working day, of the commencement thereof and shall specify the causes of such delay in such notice. Such notice shall be delivered or mailed certified-return receipt and shall make a specific reference to this article, thereby invoking its provisions. The delayed party shall cause such delay to cease as soon as practicable and shall notify the other party in writing when it has done so. The time of completion shall be extended by Contract Amendment for a period of time equal to the time that results or effects of such delay prevent the delayed party from performing in accordance with this Contract. 6.4.4. Any delay or failure in performance by either party hereto shall not constitute default hereunder or give rise to any claim for damages or loss of anticipated profits if, and to the extent that such delay or failure is caused by force majeure. 6.5. Third Party Antitrust Violations. The Contractor assigns to the State any claim for overcharges resulting from antitrust violations to the extent that those violations concern materials or services supplied by third parties to the Contractor, toward fulfillment of this Contract. 7. Warranties 7.1. Liens. The Contractor warrants that the materials supplied under this Contract are free of liens and shall remain free of liens. 7.2. Quality. Unless otherwise modified elsewhere in these terms and conditions, the Contractor warrants that, for one year after acceptance by the State of the materials, they shall be: 7.2.1. Of a quality to pass without objection in the trade under the Contract description; 7.2.2. Fit for the intended purposes for which the materials are used; 7.2.3. Within the variations permitted by the Contract and are of even kind, quantity, and quality within each unit and among all units; 55 Page State of Arizona Master Agreement State Procurement Office 100 North 151h Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix, AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services 7.2.4. Adequately contained, packaged and marked as the Contract may require; and 7.2.5. Conform to the written promises or affirmations of fact made by the Contractor. 7.3. Fitness. The Contractor warrants that any material supplied to the State shall fully conform to all requirements of the Contract and all representations of the Contractor, and shall be fit for all purposes and uses required by the Contract. 7.4. Inspection/Testing. The warranties set forth in subparagraphs 7.1 through 7.3 of this paragraph are not affected by inspection or testing of or payment for the materials by the State. 7.5. Compliance With Applicable Laws. The materials and services supplied under this Contract shall comply with all applicable Federal, state and local laws, and the Contractor shall maintain all applicable license and permit requirements. 7.6. Survival of Rights and Obligations after Contract Expiration or Termination. 7.6.1. Contractor's Representations and Warranties. All representations and warranties made by the Contractor under this Contract shall survive the expiration or termination hereof. In addition, the parties hereto acknowledge that pursuant to A.R.S. § 12-510, except as provided in A.R.S. § 12-529, the State is not subject to or barred by any limitations of actions prescribed in A.R.S., Title 12, Chapter 5. 7.6.2. Purchase Orders. The Contractor shall, in accordance with all terms and conditions of the Contract, fully perform and shall be obligated to comply with all purchase orders received by the Contractor prior to the expiration or termination hereof, unless otherwise directed in writing by the Procurement Officer, including, without limitation, all purchase orders received prior to but not fully performed and satisfied at the expiration or termination of this Contract. 8. State's Contractual Remedies 8.1. Right to Assurance. If the State in good faith has reason to believe that the Contractor does not intend to, or is unable to perform or continue performing under this Contract, the Procurement Officer may demand in writing that the Contractor give a written assurance of intent to perform. Failure by the Contractor to provide written assurance within the number of Days specified in the demand may, at the State's option, be the basis for terminating the Contract under the Uniform Terms and Conditions or other rights and remedies available by law or provided by the contract. 8.2. Stop Work Order. 8.2.1. The State may, at any time, by written order to the Contractor, require the Contractor to stop all or any part, of the work called for by this Contract for period(s) of days indicated by the State after the order is delivered to the Contractor. The order shall be specifically identified as a stop work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. 8.2.2. If a stop work order issued under this clause is canceled or the period of the order or any extension expires, the Contractor shall resume work. The Procurement Officer shall make an equitable adjustment in the delivery schedule or Contract price, or both, and 561 Page State of Arizona State Procurement Office Master Agreement 100 North 15th Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services the Contract shall be amended in writing accordingly. 8.3. Non-exclusive Remedies. The rights and the remedies of the State under this Contract are not exclusive. 8.4. Nonconforming Tender. Materials or services supplied under this Contract shall fully comply with the Contract. The delivery of materials or services or a portion of the materials or services that do not fully comply constitutes a breach of contract. On delivery of nonconforming materials or services, the State may terminate the Contract for default under applicable termination clauses in the Contract, exercise any of its rights and remedies under the Uniform Commercial Code, or pursue any other right or remedy available to it. 8.5. Right of Offset. The State shall be entitled to offset against any sums due the Contractor, any expenses or costs incurred by the State, or damages assessed by the State concerning the Contractor's non-conforming performance or failure to perform the Contract, including expenses, costs and damages described in the Uniform Terms and Conditions. 9. Contract Termination 9.1. Cancellation for Conflict of Interest. Pursuant to A.R.S. § 38-511, the State may cancel this Contract within three (3) years after Contract execution without penalty or further obligation if any person significantly involved in initiating, negotiating, securing, drafting or creating the Contract on behalf of the State is or becomes at any time while the Contract or an extension of the Contract is in effect an employee of or a consultant to any other party to this Contract with respect to the subject matter of the Contract. The cancellation shall be effective when the Contractor receives written notice of the cancellation unless the notice specifies a later time. If the Contractor is a political subdivision of the State, it may also cancel this Contract as provided in A.R.S. § 38-511. 9.2. Gratuities. The State may, by written notice, terminate this Contract, in whole or in part, if the State determines that employment or a Gratuity was offered or made by the Contractor or a representative of the Contractor to any officer or employee of the State for the purpose of influencing the outcome of the procurement or securing the Contract, an amendment to the Contract, or favorable treatment concerning the Contract, including the making of any determination or decision about contract performance. The State, in addition to any other rights or remedies, shall be entitled to recover exemplary damages in the amount of three times the value of the Gratuity offered by the Contractor. 9.3. Suspension or Debarment. The State may, by written notice to the Contractor, immediately terminate this Contract if the State determines that the Contractor has been debarred, suspended or otherwise lawfully prohibited from participating in any public procurement activity, including but not limited to, being disapproved as a subcontractor of any public procurement unit or other governmental body. Submittal of an offer or execution of a contract shall attest that the contractor is not currently suspended or debarred. If the contractor becomes suspended or debarred, the contractor shall immediately notify the State. 9.4. Termination for Convenience. The State reserves the right to terminate the Contract, in whole or in part at any time when in the best interest of the State, without penalty or recourse. Upon receipt of the written notice, the Contractor shall stop all work, as directed in the notice, notify all subcontractors of the effective date of the termination and minimize all further costs to the State. In the event of termination under this paragraph, all documents, data and reports prepared by 57 Page State of Arizona Master Agreement State Procurement Office 100 North 15'h Avenue, Suite 201 Section 4: Lead State(ARIZONA)Terms and Conditions Phoenix,AZ 85007 Contract No: ADSP016-130653 Description: Software Value-Added Reseller(SVAR)Services the Contractor under the Contract shall become the property of and be delivered to the State upon demand. The Contractor shall be entitled to receive just and equitable compensation for work in progress, work completed and materials accepted before the effective date of the termination. The cost principles and procedures provided in A.A.C. R2-7-701 shall apply. 9.5. Termination for Default. 9.5.1. In addition to the rights reserved in the contract, the State may terminate the Contract in whole or in part due to the failure of the Contractor to comply with any term or condition of the Contract, to acquire and maintain all required insurance policies, bonds, licenses and permits, or to make satisfactory progress in performing the Contract. The Procurement Officer shall provide written notice of the termination and the reasons for it to the Contractor. 9.5.2. Upon termination under this paragraph, all goods, materials, documents, data and reports prepared by the Contractor under the Contract shall become the property of and be delivered to the State on demand. 9.5.3. The State may, upon termination of this Contract, procure, on terms and in the manner that it deems appropriate, materials or services to replace those under this Contract. The Contractor shall be liable to the State for any excess costs incurred by the State in procuring materials or services in substitution for those due from the Contractor. 9.6. Continuation of Performance Through Termination. The Contractor shall continue to perform, in accordance with the requirements of the Contract, up to the date of termination, as directed in the termination notice. 10. Contract Claims All contract claims or controversies under this Contract shall be resolved according to A.R.S. Title 41, Chapter 23, Article 9, and rules adopted thereunder. 11. Arbitration The parties to this Contract agree to resolve all disputes arising out of or relating to this contract through arbitration, after exhausting applicable administrative review, to the extent required by A.R.S. § 12-1518, except as may be required by other applicable statutes (Title 41). 12. Comments Welcome The State Procurement Office periodically reviews the Uniform Terms and Conditions and welcomes any comments you may have. Please submit your comments to: State Procurement Administrator, State Procurement Office, 100 North 15th Avenue, Suite 201, Phoenix, Arizona, 85007. 58 Page • �iEN POINTE ii a r TECHNOLCGIESi-,'� Request for Proposal ADSPo 16-0oo05829 NASPO ValuePoint Master Agreement for Software Value Added Reseller Services Attachment A Solution for: Missy Mudry State of Arizona, 10o N. 15th Avenue, Suite 201FA,1 Phoenix, Arizona 85007 _! � AUTODESK Phone: 602.542.9125 � � MISSY.MUDRY a@AZDOA.GOV , ell �oencs�nieo ♦d...ndnde.EMuea.�to1MM� uM.oMry Mharuean uray■ F':1+try$rt lMOlHIIOf1 W WrM S�IEIU Presented By: " symantec. En Pointe Technologies Sales LLC 194o E. Mariposa Ave El Segundo, CA 90245 Tel: (310) 337-5200 Website: www.enpointe.com Contact: Imran Yunus Director of Government Sales Office Phone: 310-337-5908 Email: iyunus@enpointe.com Date: December 17, 2015 MENNEN En I)oi«te l'ec-hnolo(iies Sales,l.l,(' NASPO ValuePoint EN r 1 B08MMM TECHNOLOGIES COVER LETTER NASPO ValuePoint Master Agreement December 17, 2015 Missy Mudry SUBJECT: NASPO ValuePoint Master Agreement for(SVAR) Services En Pointe Technologies Sales, LLC (En Pointe) is pleased to respond to your RFP entitled, "NASPO ValuePointe Master Agreement." For 21 years En Pointe has grown into a premier Value Added Reseller. In early 2015 we were acquired by, PCM, Inc. a larger publicly traded VAR. This has made us stronger and better able to bring even more services to cooperative contracts such as this Master Agreement. En Pointe is one of the few companies in the country that has national core competencies in each of the four disciplines listed below. • Licensing Virtualization Hosted Virtual Desktop • Contracts Management Service Desk Hosted Services n2 • Vendor Management Security App Virtualization • Compliance Systems and Storage Hosted Voice and video • SAM Networking • CJoud Storage • Messaging Additionally, our ability to leverage spend dollars in these different lines of business helps us add value by providing agnostic, integrated, IT support. With gross annual sales of almost $3 Billion, we are one of the nation's fastest-growing and most established resellers of IT products and services. By participating under this agreement, the NVP participants (NVPP) can make the purchase and management of software licensing easier and more cost effective by working with En Pointe. Our customers enjoy our flexible and robust value-added offerings to make life easier and align themselves with a partner who can best position your agencies for the future. We will outline how our Value-Add under this contract will include: NASPO ValuePoint Master Agreement for Software Value-Added Reseller(SVAR)Services Corporate Office:(310)337-5200 1 www.enpoint ..com 194o E.Mariposa Ave,El Segundo,CA 90245 I NASPO ValuePoint EN ' ! TECHNOLOGIES • Managed On-boarding and Transition from existing contract • eProcurement Online Ordering and Reporting Tool/Customer Website— AccessPointe • Software Asset Management (SAM) Offerings • License Tracking and Consulting • Software Integrator LAR (SLAR)—only MPA Contract holder with this designation • Trained and Dedicated Account Managers • Professional Service Organization that is ready to architect and implement systems that will support licensing models that depend on Cloud or On Premise database storage. If and when reselected, you have our commitment that we will work with you to apply best practices in our partnership, while servicing NASPO ValuePoint Participants to maintain or lower their acquisition costs. Thank you in advance for your consideration. Sincerely, n Imran Yunus Director of Government Sales Office Phone: 310-337-5908 Email: iyunus@enpointe.com Note: En Pointe is the incumbent on the NASPO ValuePoint contract and we agree to the requirements set forth in Section 3 Scope of Work and will continue upon award to comply with all requirements in this section. NASPO ValuePoint Master Agreement for Software Value-Added Reseller(SVAR)Services Corporate Office:(310)337-5200 1 www.enpointe.com 1940 E.Mariposa Ave,El Segundo,CA 90245 I I _ ra .� 10 c 6• 1 TECHNOLOGIES ■��• � � / •� 1 1�"�''�' �fin TABLE OF CONTENTS COVERLETTER........................................................................................................................i TABLE OF CONTENTS............................................................................................................ iii AttachmentA........................................................................................................................ 1 NASPO ValuePoint Master Agreement for Software Value-Added Reseller(SVAR)Services Corporate Office:(310)337-5200 1 www.enpointe.com 194o E.Mariposa Ave,El Segundo,CA 90245 III '• ValuePoint EN PQ;����_A '• • tt11 • ATTACHMENT A 1.1. Business Operations 1.1.1. Provide a Brief overview of business operations, with an emphasis on the provision of services as a Software Value-Added Reseller. En Pointe Technologies is a current reseller on several Value Point contracts such as, NASPO ValuePoint Master Agreement for Software Value-Added Reseller (SVAR) Services, HP, Cisco, and EMC. We have upgraded our online system with SciQuest successfully. En Pointe was recently acquired by PCM, Inc. We are now a wholly owned subsidiary of PCM Sales Inc. and our new name is En Pointe Technologies Sales LLC. This change took effect April 1, 2015 but we have been in business for over 22 years. En Pointe was founded in 1993, and has two decades of experience as a Value Added Reseller. En Pointe, and PCM have strategically joined forces, are now one of the premiere Value Added Resellers in the nation, making us the perfect choice as a provider under the NASPO ValuePoint (NVP) cooperative agreement. aIENT so FT ERVICES e¢ 1�ryEp�oRY 1 p ul ACT � En Pointe Public Sector IT En Pointe is a leading provider of Information Technology Products, Security Services and other Public Sector IT Support Services to Government Agencies. Our unique business structure combined with our strong contract management and extensive technical background has enabled us to provide IT equipment and value added services along with the best qualified sales and technical support at the most competitive prices in the business today. Our dedicated Public Sector team is focused on providing infrastructure and foundation solutions for the successful deployment of our Government and Education customer's initiatives in Security, Virtualization, Cloud Computing, Green IT, Classrooms/Learning and more. �z/�7/i5 En Pointe Technologies Sales, LLC Page 1 0, EN POINTe. � Purchase products and IT solutions, and take advantage of our easy to use online ordering application, specialized staff, and our competitive government pricing. Our online ordering application makes it easy to purchase products from the NVP contract schedules. Our core technical competencies include system architecture, design, and management from individual notebooks and desktops to the data center and everything in between. As an ISO 9001:2008 registered company, we have built our reputation on quality processes supported by certifications and accreditations at the highest levels with industry partners such as Microsoft, Adobe, Citrix, Novell, Symantec, VMware and many more. We also excel at: • Software Licensing • Digitization, Imaging and Replication • Supply-Chain Management • Asset Management &Tracking • Data Center Consolidation • Server Virtualization • Enterprise Storage • Network Design & Management Both companies combined have over 1,000 technicians and a national network of third party service providers, we can provide pre-sales assessments and post-sales services efficiently to our customers in State, Local and Educational segments. Companywide we hold over 3,000 certifications on manufacturers and product solutions which enable our sales and service teams to effectively support these customers. En Pointe is supported by SAP, and AccessPointe (TM) (an e-procurement application), providing dependable software support for its customer base. En Pointe already services many State and Local Governments: En Pointe has had a focused State Local and Education (SLED) practice with dedicated sales and support personnel who just work with SLED agencies, for the past 20+years. Please refer to our contract lists in section 3.1.2 below for a list of some of our current government contracts. 12/17/15 En Pointe Technologies Sales, LLC Page 2 r ENPOINTe EWA TECHNOLOGIE 1 y 1.1.2. Provide the following information using the format below. Required Information En Pointe Response 1.1.2.1. Offeror's full legal name En Pointe Technologies Sales, LLC 1.1.2.2. Primary business contact Imran Yunus information (name, address, phone Director of Government Sales number, email 1940 E. Mariposa Ave, El Segundo, CA 90245 address, website) Office Phone: 310-337-5908 iyunus@enpointe.com Website: www.enpointe.com 1.1.2.3. Date Company was En Pointe was established in 1993 and with our established recent acquisition by PCM Sales, Inc. we became En Pointe Technologies Sales, LLC on April 1, 2015. We continue to bring our customers and partners the same high level of service we have for the last 22 years only now we have the added capabilities from the PCM group who have been in business for 28 years. 1.1.2.4. Location where the Offeror is State of Delaware - 2711 Centerville Road, Suite incorporated 400, Wilmington, DE 19808. 1.1.2.5. Ownership structure (public, En Pointe Technologies Sales, LLC is a public partnership, subsidiary, etc.) company wholly owned by PCM Sales lnc.,(NASDQ PCMI). 1.1.2.6. Office location(s) responsible 1940 E. Mariposa Ave, El Segundo, CA 90245, Ph: for performance of contract. Include (310) 337-5200, Fax: (310) 725-5240,Toll Free 800- address, contact information. 8004214 1.1.2.8. Contact information for the Imran Yunus individual who is responsible for any Director of Government Sales clarifications or discussions regarding Office Phone: 310-337-5908 the submitted response. iyunus@enpointe.com Aaron Rosenberg Vice President of Government Sales 310-337-6118 Ext:5118, ARosenberg@enpointe.com 12/17/15 En Pointe Technologies Sales, LLC Page 3 .,. NASPO -'• • i TECH NO LOG I ES � � '• . Illt • 1.1.2.7. Organizational chart relevant to Scope of Work of this solicitation. En Pointe SLED Team Aaron Rosenberg Norma Pratt-Munoz VP of Gov.Sales ISR Corp.Manager ARosenberg@enpointe.com NPratt@enpcinte.com 310-337-6118 Ext:5118 310-337-5207 Ext 5207 NASPO Value Point Inside Support Team Imran Yunus Kathy Perez 7 Members Director Government Sales VP Business Dev. iyunus@enpcinte.com kperez@enpcinte.com Tel:310-337-5908 Ext 5908 Tel 800-819-7501 Ext 5127 " Herbert Goss Proposal Center Manager hgoss@enpdnte.com Tel 310-337-5419 Lance Pine John Gonzales Bill Abrams Doug Orman Moses Garcia Account Executive Account Executive Account Executive Account Executive Account Executive Leine@enpointe.com jgonzalas@enpdnte.com babrams@enpd gor man@enpcinte.com goan@enpdnte.com mgarcia@erpdnte.com Tel:720-940-6233 Tel 512-992-9952 Tel 201-707-6455 Tel:86BA57-1375 x8459 Tel:646-688-4052 Barbara Grossman Randy Everett Pat Accimus John Monolakis Donald Born Account Executive Account Executive Account Executive Account Executive Account Executive brrossman@enpdnte.com Reverett@erpdnte.com paccimus@enpdnte.com JMonolakis@Enpdrde.J55:68 DBorn@Erpdnte.com Tel.866-457-1377 x8460 Tel:801-617-0553 Tel 310-337-4578 Tel:310-337-4569 Ext. Tel 310-337-6154 Ext.5154 !i _..® -111111V '. .. Oscar Munoz Bob O'Connor Michelle Day-Wirth Farid Yaqub Account Executive Account Executive Account Executive Operational Manager omrnoz@erpcinte.com boconnor@enpcinte.com daywirth@erpdnte.com fyaqub@enpdnte.com Tel:310-337-5907 Tel:310-337-5202 Tel:702-875-5511 Tel 310-337-5200 x2425 Bid Team bidteam@enpdnte.com 10+Team Members 12/17/15 En Pointe Technologies Sales, LLC Page 4 NASPO ValuePoint 008868 1 ECHNOLOGIESi...___ 1.2 Key Personnel — Provide the information, using the format below, regarding each Key Personnel for a resultant contract for items 1.2.1 through 1.2.5: En Pointe has an entire team of dedicated professionals ready to continue to support NASPO ValuePoint and we feel the key personnel will encompass the following roles: • Overall Relationship Manager and Executive Contract Director o Ensure the State's contract needs are met through ongoing quality control processes designed around support, expert account management • An Inside Sales Team to support customers. o Support NVP through the 1-800 toll free number, email and fax for orders, lquotes, reporting, sending out marketing collateral, etc. • Customer Support Team for order status and pre/post sales o Act as resource to the Account Manager for help with order status. • Hardware support team o Managed the hardware procurement process from order through fulfillment to billing • Software License specialist assigned to support the account team o Managed the publishers and expedite problem resolution. Key Personnel for En Pointe SLED Team position1.2.1 Name 1.2.2 Position/Title 1.2.3 Years of 1.2.4 Years in current industry experience ResponsibilitiesAnd Reporting Aaron Rosenberg Vice President, Public 20 1 year Sector Imran Yunus Director— 25+ Over 18 years Government Sales Kathy Perez Vice President 25+ Over 19 years Business Development and SLED Randy Everett Senior Account 32+ 15 years Executive- Government Sales Barb Grossman Account Executive 25+ Over 18 years Doug Orman Account Executive 20+ Over 18 years Bill Abrams Account Executive 20+ 5 years Bob O'Connor Account Executive 27+ 12 years Don Born Account Executive 20+ 15 years John D. Gonzales Account Executive 14+ 1 year 12/17/15 En Pointe Technologies Sales, LLC Page 5 4,10 NASPO ValuePointEN POINTE TECHNLOGIES Lance Pine Account Executive 20+. 13 years Michelle Day-Wirth Account Executive 20+ 5 years Public Sector Oscar Munoz Account Executive 25 20 years Pat Accimus Account Executive 25 Over 4 years Norma Pratt ' ISR Corporate 25+ 23 Manager Charles Rokosz Inside Sales Rep 25+ 23 Tanya Frantz Inside Sales Rep 20 15 Sergio Garza Inside Sales Rep 20 2 Theresa Herrera Inside Sales Rep 25+ 20 Kathleen Jackson Inside Sales Rep 18 12 Scott Saling Inside Sales Rep 15 8 Eric Sauceda Inside Sales Rep 15 10 Scott Siemsen Inside Sales Rep 21 18 Boston Microsoft Software Support 7 Reps 15 Team 15+ years Portland Inside Sales Software Support 8 Reps 10 Team 10+Years BDM Software Su pport 30 Reps 5 -1 10+ Please see our org charts for Sales Representatives contact information, Brand Managers, and Marketing Support. Also see our Microsoft Team ready to support NASPO ValuePoint: ATTACHMENT A Qualifications EnPointe Microsoft Practice 1.2.6 In addition, provide a brief resume which contains education / credentials/ certifications/ employment. En Pointe has an experienced and dedicated staff of credentialed employees who have years of experience servicing the SLED marketplace specifically software acquisition services. They are led by Imran Yunus who has been leading the WSCA contracts since its inception. Name Imran Yunus Title Director—Government Sales En Pointe Contact 1940 E. Mariposa El Segundo, CA 90245 Office Phone: 310-337-5908 12/17/15 En Pointe Technologies Sales, LLC Page 6 a`i � • w WJJEN POINTe TECHNOLOGIES Email: iyunus@enpointe.com Summary Over 25 years of sales and sales management experience provides Imran with comprehensive hands-on direct sales experience especially with governmental customers. His customers have purchased at least $1.5M, per month, of technology related products and services over the past 25 years. His customers include the City of Los Angeles, the County of Los Angeles State of California, State of Hawaii, the Los Angeles Department of Water and Power and Los Angeles World Airport Education California State University Fullerton • MS Management Information systems • BS, Business Administration Accomplishments . Managed the City of Los Angles Single source Hardware and Services contract, for all City departments including, LAWA and DWP, for 20 years. • Nominated Supplier of the year by the City of LA and DWP • Qualified for Presidents club for customer satisfaction, for the past 20 years. • Instrumental in winning contracts with County of LA, County of Riverside, City and County of San Francisco, GSA Schedule, several CMAS and SLP contracts with the State of California, LAWA, Port of Los Angeles, LA DWP and many more. • Currently managing one of En Pointe's most successful team, both in customer satisfaction and sales revenue. • Extremely well respected in the manufacturer community, work very closely with HP, IBM, Lenovo, Cisco Dell, Microsoft and many more. Work Experience En Pointe Technologies Sales, LLC—May 1997 to Current Director of Sales As a team leader Mr. Yunus conceptualizes and guides his sales team to execute innovative and integrated channel marketing programs for all routes to market with identified partners including events, digital marketing, social media, field marketing, media buys, content syndication, etc. He provide strategic marketing direction by engaging with partners to understand business objectives and the ability to use that insight to build and execute marketing plans and strategies focused on qualified pipeline creation. He engage customers and build awareness for En Pointe offerings while generating qualified leads, and driving new business. 12117/15 En Pointe Technologies Sales, LLC Page 7 NASPO ValuePointEN POINTE TECHNOLOGIES He monitors, analyzes and reports performance against forecasts and past performance. Leverage results to increase success of future marketing programs. He is a master at improving channel partner sales teams' functionality by developing enablement tools and effective communication methods in multiple geographies. He has led his team the SLED team to year to year growth over the last two decades. NovaQuest Information Systems- March 1992 to May 1997 Sr. Account Executive Sold NovaQuest offerings while managing the sales and service pipeline. Collaborated with company executives, setting product & solution offerings and sales & marketing strategies. Developing and managing new accounts while maintaining and sustaining successful long- term relationships with key decision makers up to and including the "C" level Developing, maintaining, and leveraging strong relationships with OEM Partners and distributors ComputerLand: - December 1982 to February 1992 Account Executive Growth leader in information technology sales. Please refer to our Account Executive Resumes in an attached PDF. Attachment A_Qualificatioins_EnPointe_Keypersonnel_Resumes 1.3 Account Management Team — Provide a description of the responsibilities of the dedicated account management team(s) that would be assigned to each Participating State under resultant contract. Include a description of how the account management structure ensures that service will continue despite vacations, illness, other absences or resignations. CUSTOMER SUPPORT—SERVICE CONTINUATION Account Executives have an entire team backing them up and when one is placed on leave, takes a leave of absences or is sick, their accounts are backed up by fellow account executives and upper management. Our clients are protected from natural disasters and man-made interruptions of business. As shown in the SLED team org chart, Account Executives cover designated states. But each is backed by an Inside Sales Representative who has in-depth knowledge of the states they cover. Thus when an AE is on vacation, normally the ISR will make sure the participating agency remains unaffected. In cases of escalation or very important matters, upper management will fill the shoes of the Account Executive ensuring no lapse in services. Now here's a description of the responsibilities that our AEs hold: 12/17115 En Pointe Technologies Sales, LLC Page 8 . •O ValuePointEN , 1 . . '• — 16-00005829 Zr Sales Team Our Sled team is made up of professionals who generally have at least 10+experience in the service of large governmental contracts. They have a deep knowledge base of our offerings and how they can benefit NVP stakeholders. Our Sales Executives are experts at Pre-Sales Support: • Pre-Sales solutions consultations and technology audits , • Bid Desk for volume discounts, special pricing, channel promotions, deal registration • Order Management group to make sure your orders are processed efficiently � t, • Credit, Payment and Leasing options • Dedicated Account Executive Team Product Acquisition • Ability to source from 50 warehouses - nationwide including our 200,00 sq. ft. warehouse • Drop shipping direct from our partners • Business Direct Site (BD) so you can place orders on-line 24/7 at corporate pricing, track orders, view order history& manage IT purchasing • Flexible payment options including net 30 terms, competitive leasing and vendor promotions • Hard Copy or Verbal Purchase Orders for customer's convenience • Aggressive pricing • Great web sites for content and searching • EPP programs -Thanks to our consumer business Integration Support • Custom Configurations • Upgrades • Asset Tagging • Image Management • All of our technicians are manufacturer certified Deployment Support • Rollout options based on timelines • Bill & Hold service to capitalize on stock & pricing advantages • Multiple shipping methods available based on priority of order • Direct manufacturer relationships and inventory in distribution center allows En Pointe to fulfill 95% of its orders the same day • En Pointe has strategic relationships with all Tier 1 distributors, providing live online procurement. 1 I117115 En Pointe Technologies Sales, LLC Page 9 a NASPO ValuePointr.f POIN 00011111116 TECHNOLOGIES ADSPO- 16-00005829 o Data collected in real time via, EDI. • Sales teams are linked real-time with these sources enabling us to view and procure constrained products from over$2 billion in channel inventory �z/�l7/i5 En Pointe Technologies Sales, LLC Page 10 ar r ra 1. i TECHNOLOGIES Brand Managers En Pointe also has an incredible team of Brand Managers who have all become subject matter experts in their technology and they are here to support NVP stakeholders helping them to find the correct technology solution for their IT implementations. I Vendor Managers Chart Jeenneeteo mby Vice Preordain t Vendor 10magertent Ts nnefe-barskyQpc mcom 310-3544600,55614 Gen.Manarer16ciosoll Yfc rosott Brand Yanarer Kfaern 0.0 Ja70w*n Mute Moran l.a Hasty Appb Uroro GtsoranQen000luconl Mteallreeopco" ROM he.. a r r.rrr.gra..e.rtt 506.203-3017E et.3017 21"61.2tdt ]r 3% Pry aYa srua SNSslse@.snu 1 Mcrowit Pubic sector VYuero Brand Manager w».S•e.rlw«Ucensnrspecrfst renel.rr>. teetaR ee+naDe ryM,e•�e TKl.o4."s t•eb{ Chad Eatsanc t...r.da. LM Kao barr.aeseenOerne.corn Ka eto.'ec.saws Dell Product Cferrpton ►a•..rct...p NefO0e/tp01nle2orn 310-337-62B3Eri,6?33 3r-]%SWed%@t chsd.MWancQpcmcorn •K•w�aOPc^zo"' 3103 36 4 33 4 E aL 5661 5143734 JQ0x3&716 7NJ%Se@a}nit i Adore Brand Manager Mat Long Mie Mlle scltn•OI ►.b N.Y.b ppl.psnnr Crusy.a+ OSR►avA>tr9 Brand Manager..MP use, ' 0 npoifftcom A rnlongaenpane-con 31C3374209 sYll7ta a�7g0a� ...a (310(337ANa Ed.SN4 MPBrardYaru r s3RlnitrtBnMlAs slwdrtaror rerudreaw.nw. re naW YaMenr raver ►ar•v.Cnanpon vachroRodnquet lno Segal ,rwd...e.yp..... Sladn-srsa 1.6.n&9w 1pr. s6uQenPolnte.com 3 3/05@-5600,5747a 310.3 37-6 15b R.e.Rev.. It-.Plapnr ' Wea WMlarnsorl 0.ere.C.rl• ►sn Apt brersaree.du.p MPParierCtlarpm A dew P.M.Cbrn Pon Ov RMit/lMr�ff«Peib.Oa � at.ra:.•r{2pc..ca« s/lnnata.3aae w.ywrs w.ralxa ca« e.ae.saO.d.ae..aca. 310351.5600 a574 le l r 3%Se01 d%)t SQ-Sf JYe,te3a3 _ Dell Brand Manager Patna CfranpPPS Ane..ea.a Adobr►s«ner Ytbe Ksnrr it Sandiest krnJe rvro nQpctnco ttvea r».w>aa mMeYawaQenpolfracorn CN.q+an 51a-373a700.a6076 anew^ra•Qw•can 310.337 i17f Ee.511! 3 Q.Sal aM@.4"29 O.v.d t.ne Pus Vases— ra,44 sbr.0br Usnat.0 Managed Catrrb"asnafa dOa l Aro Was.deed 4l.fary N.A.ry rerabarlt.r.t r.Mbrq NMeerr U—N.Ib ..a . 6..ar,rgdPc.aov aim.wsaasfps.can r.n.t•orwe.ri ,e,.ertlBpc.c•. er.sAe naefre«e.ea. Sta3%aa@ sra%-swaaa@@@ Stossaore,s3•n•l"606.53sn 314-33a3r@.SeT1 3»-3sasee.s%u 3H-7%-}fie.!>1f7 reNN a �uarkreY/ Chyen A d.b•paT.r tMnpon psw►ndry*pc..edu.ia.M..ogpcS"' JTp@c3S Sr-]niTlB Apt! SN SAi1le allTt3 Y.rt Raf R..i Z.n PetrerClrael.a.rit [eb W-11 !.asap hrwrCb..e�a+ 1"N" :MrorC 1.1. o -AIG r nn u>..61pe.ce. eqA n.f«pev caw K wearadBR.oe. We also use a knowledgeable Operations Team Marketing Team, Executive Management and Support Team, Licensing Teams, Back Office Support. For every customer facing person at En Pointe there are hundreds of behind the scene professionals who will also be supporting NVP. bloom �/7/15 En Pointe Technologies Sales, LLC Page » ca NASPO ValuePoint , 1 BEGREN TECHNOLOGIES Marketing Team Our marketing team disseminates new product information to NVP Participants via email blasts, while holding webinars for their education. They hold events such as our Tuna Classic (fishing trips), Golf Tour, and En Pointe Film Premiers which are held in conjuncture with En Pointe IT Expo that give publishers a chance to give participants a close-up, hands-on look at the latest technologies. Marketing Organization Chart Anne Wilcox Senior V ce President of Marketing anne.wilcox@pcm.com 310-354-5600 x55572 Anthony Layug Vice President of Advertising 310-354-5600 x55752 Janine Jensen Vishal Naik Sr.At Director,Advertising Director of Internet Marketing Campaigns director Email: lan.ne.jemen@pcm.com Email:vishal.naik@pcm.com Tel:310-354-5600 x55728 Tel:310-354-5600 z55061 Lisa Estrada Rey Gonzalez Shannon Ocampo Holly Wade Cacia Johnson Marketing Manager Sr Manag er,Business Intelligence Content Manager Marcom Coordinator Digital Marketing Email: Email: Specialist Email:lestrada@enpointe.com Email:reynold.gonzalez@pcm.com Te:310-337-5243 Ext.5247 Tel:310-354-5600 x54066 shannon.ocampo@pcm.com'. HWade@Enpointe.com cacie.johnson@pcm.com Tel:310-354-5600 x55715 Tel:310-337-5200 ext 5478 Tel:310-354-5600 x55677 Kathy Wise Travel Events Manager Email:kath y.wise@pcm.com Tel:614-854-1300 x41036 Molly Philip Ashley Brackenbury Francisco Favala Kiran Kazalbash Event Coordinator Marketing Assistant Lisa Siegel Email: 77 Graphic Designer Copywriter Email:MPhilfp@Enpointe.co Email: Email: ashley.bmckenbury@pcm.c Email:lisa.siegel@pcm.com m -in Tel:310-337-6156 francisco_favela@pcm.com kiran.kazalbash@pcm.com Tel:310-337 5211 Ext.5211 Tel:310-354-5600 x55580 Tel 310-354-5600 x55711 Tel:310-354-5600 x55708 Our sales force is truly a team. Each person is covered by peers, subordinates and upper management when they are absent. Business Continuity - Sick Leave, Maternity Leave, Employee Turnover and Disaster Recovery En Pointe is aware that our customers and partners have an interest in how we are prepared for unexpected interruptions to business operations. En Pointe's customers depend on us for key infrastructure and productivity products as well as the services required supporting these products. In developing a change in personnel and disaster recovery plans, En Pointe finds it is 12/17/15 En Pointe Technologies Sales, LLC Page 12 � �qj� j • � � 5• • II -73 aa P TECHOLOGIES - 4 ,s. important to understand the key operations of our systems and facilities and how we can effectively maintain delivery to our customers. First we run our operations on an SAP system housed in our Los Angeles area integration facility. We perform a daily backup of our system and that backup copy is transported off site to a secured facility every evening. Customer orders are processed by En Pointe employees from En Pointe locations around the country. In the event of a major outage which could not have been forecasted (force of nature — earthquake, flood etc.) En Pointe's service resources have the capability of moving from an automated national dispatch process to a localized manual dispatch process. Our service engineers in the field report through regional service managers. Our sales force is distributed throughout North America and in case one facility goes offline, the workload will be distributed across the remaining branch offices and virtual Account Executives using a combination of our wide area network, local Internet Service Providers (ISPs), our call centers and fax facilities. We have SLAB in place with third party providers [ISPs, telecomm service providers such as AT & T] to ensure business continuity and disaster recovery in the face of a calamity. 1.4 Subcontractors — Provide the following information for items 1.4.1 through 1.4.3, using the format below, for any subcontractors you propose to use. 1.4.1 Name of individual or company; En Pointe will not be using subcontractors to support NASPO ValuePoint participants' software needs. 1.4.2. Proposed work to be performed; No subcontract work will be performed. 1.4.3 Approximate percentage of work directed to subcontractor relative to total work under a resultant contract; No work will be subcontracted for this opportunity unless we bid on services that our company does not provide directly. In that case we will find a competent subcontractor and negotiate those services at that time. 1.4.4 In addition, provide a brief resume which contains education /credentials/ certifications/ employment. Not Applicable 12/17/15 En Pointe Technologies Sales, LLC Page 13 r NASPO ValuePointt 1 TECHNOLOGIES 2. Company's Experience Describe the Offeror's experience and expertise providing the following services.- At a high level the following graphic depicts our portfolio of expertise. Who We Are ' PCM has offices across the United 5[ates.No rnatter where your organization is located,we're ready to give you the locationslocal attention you deserve. P By partnering with PCM,you get access to a vast array • w... • '_ e •{ 800 Accoun °YP � •°nq questions about a new technology platform or need a uanr ..« mrn- quick answer about a product,your dedicated account • ..� • representat ves are hereto help. •A •.s. 1 1 Service By partnering wkh PCM,you have a team of technology •• • spedalkts here to serve you with e>fpedence and etpertise as well as more than 3,OOD combined certifications. Lngineers .• KeadquarWs Headquarters Readquartem Headquarters With PCM as your wlutions provider,you have access to ur three SSAE 167ype II&PCI D55 compliant data center tOperation ~Wta center on, facilitkz,budt to whhstand dlzazters and securi breaches. at a Centers cern- 2.1 Account Management (assume 'accounts' as equivalent to a state contract, and to using municipality). En Pointe Account Management En Pointe uses a team strategy to ensure that our customers receive the finest customer service available in the United States IT industry. It starts with our upper management who support our dedicated Account Executives. The Account Executives (AE) are your Single Point of Contact so that participants always know who they can turn to for answers. These AEs are supported by an entire Inside Sales Representative Group, Brand Specialists, Marketing Team Members, and Operations Staff. Each one trained to provide specialized support to Local Government, K-12, and Higher Education institution clients for our statewide contracts. En Pointe Account Managers will provide guidance for participants in the following manner. • On-board participants into our backend system. • Get the appropriate contracts signed by all publishers. • Work to ensure we have all proper contract information and that information is ported. • Schedule internal communication will all NVPPs o Ensure all staff members are fully aware of the processes and contracts in place prior to roll out. • Set up end users in the on-line portal AccessPointe. En Pointe will then set up multiple webinar/training sessions to educate end-users on how to use the on-line portal. We will set up bi-weekly meetings for the first ninety days with the head 12/17/15 En Pointe Technologies Sales, LLC Page 14 NASPO - -•• POINTe AD '• — 16-00005829 of procurement. This will ensure the lines of communication are constantly open during the transition process. During the contract, we will conduct account performance and contractual reviews annually and have quarterly webinar business reviews. En Pointe will also coordinate meetings with publishers to provide product demonstrations and product evaluations. We will consistently communicate the contractual pricing for all volume licensing contracts to all state users. We provide pro-active notifications of renewals and contract expirations as part of our Software Account Management program. We maintain a dedicated renewals team that tracks all expirations, renewals and provides notification to your account management team. 2.2. License Management. Software - Assessment :licenses Compliance Review Contract Management Implementation Lifecycle Support Software Subscription Management VMwer. Dke iw (Adobe Creative Cloud,Office Reporting and Tracking Managing software licensing contracts is complex. Each publisher has different programs. Tracking what you bought, what you own, and what you are using can be an overwhelming undertaking for an organization. En Pointe Software Licensing Services eliminates complexity by helping partners manage their publisher relationships. Our Software Licensing Program Includes: • License Program Analysis and Comparisons • Publisher Contract Negotiations • Assistance with License Transfer and Consolidation during M&A's • Compliance Reviews and Audit Consulting • Subscription-based and Ad-Hoc Reporting • Software Asset Management 12/17/15 En Pointe Technologies Sales, LLC Page 15 NASPO ValuePoint 110MOGN TECHNOLOGIES • AD '• — 16-00005829 Other Licensing Value-adds: In addition to what we believe to be the highest standards of reseller offerings, En Pointe has many key services that may result in a collective cost savings as well as a heightened customer experience: A. Enterprise Agreement Tracking B. Electronic Software Delivery(ESD), Microsoft Products C. AccessPointe, En Pointe's web portal for purchasing D. Support for Electronic Software Downloads E. License Solutions Provider and other top designations. As an LSP En Pointe has the expertise to go beyond procurement of licenses to provide planning, deployment, full or partial management and retirement of your Microsoft and other Publisher technologies. 2.3 Training En Pointe has many certified service training professionals who are fully authorized to install, upgrade, repair and train on all major publisher partners like Microsoft, Novell, Adobe, Symantec/Veritas, VMWare, EMC, Redhat, IBM, and many more. • On-Site Training- One to one training can be arranged as well as classroom environment training. • Off-Site Training- En Pointe is certified by all major software titles. We can offer off-site training in most software capacity. We have provided training in software to a large number of customers. This training ranged from beginner level end users to high level IT professionals. • Webinar Training: En Pointe has a full team of training personnel who run webinars hosted by top software publishers. We currently provide this training to all NASPO ValuePoint Customers. 2.4 Software Advisement En Pointe has a professional methodology for advidsing our clients on the best practices for software aquisistion, license management and reporting avialble in the market. We also offer world class Software Asset Management services which use the following protocal: SAM ASSESSMENT ENGAGEMENT STEPS Your SAM Partner will follow the process below during a SAM Assessment engagement: Reach SAM Jk Agreement Assessment Information on maturity Repon and colle(lion Level A, Executive 12/17/15 En Pointe Technologies Sales, LLC Page 16 gal @k` ■ aaEN POINTe TECHNOLOGIES .a Software Licensing and Consulting While Volume License agreements lower software asset-management costs significantly and ease compliance worries, some organizations are reluctant to implement them because they can be complex. It is easy to be intimidated by confusing terms and conditions, a plethora of product and purchase options, and ongoing reporting requirements. En Pointe Technologies will work with NVP participants to make sense of their volume license agreements. We deliver cost-effective guidance through contract interpretation, licensing deployment, and comprehensive reporting. First, we review the purchases they have made within the last few years. We examine upcoming projects they are planning, as well as acquisition and divestitures, to predict future needs.Then we look at the licensing programs publishers provide, and decide how to set up each program so that your future purchases will be the most economical as well as fit best into their procurement processes. Our license consulting services include the following: Publisher, Product, and Program Information—En Pointe will proactively deliver key information to help participants make informed decisions. We do this via regularly scheduled executive reviews of their business, product training web casts, on-site visits and meetings with stakeholders and constant communication with vendor product representatives and other En Pointe customer account teams. Program Awareness and Needs Analysis—En Pointe will help NVP participants understand their options for acquiring software based on their business objectives and needs. We strive to be proactive in understanding the customer's business and technology support plans for the coming quarter and into the following year. Upon analysis of past trends and future plans we can leverage our industry knowledge, vendor relationships and other customer experiences to provide guidance for NVP participants.This consultative approach to our relationship with our clients can be quantified by our impact on customer's software spend, reducing cost of acquisition and improving service levels. License Program Recommendation and Justification— En Pointe licensing managers and license contract specialists will advise NVP participants on license programs, contract structure, industry trends and strategy. Software Procurement Process Consulting— En Pointe currently provides advice, and will continue to provide advice, on the administrative advantages of licensing programs through customer oriented seminars and discussions. 12/17/15 En Pointe Technologies Sales, LLC Page 17 NASPO ValuePoint POINTe 0040di TECHNOLOGIES Software Licensing Support Client Relationship Management Enterprise Agreement Tracking: En Pointe can offer comprehensive management of contract agreements. Electronic Software Delivery (ESD), Publisher Products: By setting up a secure server at our ISO certified configuration center and delivering software electronically, your organization could be eligible to save significant hard dollars by not having to pay sales tax. Although many of titles are available for download on publishers website, not all are available and new release updates generally run slow (as much as 30 days after release), by utilizing En Pointe ESD, our clients have access to a complete library when needed. Dedicated Account Team with over 25 years of experience: This would ensure the highest level of customer service accompanied with the knowledge to help ensure our clients negotiates a "Best of Class" agreement with Microsoft as well as many other publishers. This also provides redundancy; in the unlikely event we lose one of the members of our team, would experience zero drop-off in service level. Electronic Software Delivery(ESD), other publishers: Today more and more publishers are delivering their software via email with a link to download. Some of the concerns that customers like NVP participants face are the inability for the reseller partner to provide order tracking and delivery management processes to meet their required SLA's. This is due to the process of customer to reseller ordering where the reseller places the order with the publisher. However, the publisher then sends the download email directly to the customer. En Pointe, as part of our practice, establishes an email alias for customers so that emails from the publisher arrive back to En Pointe.This allows us to manage to the SLA's agreed to with the customer for all orders and delivery. With En Pointe's unique offering, you would also receive products with all other pertinent information (PO#, cost center, end user information etc.) to allow proper receipt of product while En Pointe manages the responsibility. This would allow a simpler and more efficient receiving process on all ESD products. Technical Certifications: Although many publishers, Microsoft included, offer the same pricing to all of its LAR's/ESA's (currently), our technical certifications afford En Pointe additional discounts and rebates from other publishers that the "software only" companies do not receive. Contract Management - Licensing A true-up analysis as well as volume license agreements are reviewed during client quarterly and annual account reviews. For example, En Pointe has successfully renegotiated a Microsoft Enterprise Agreement after only 1 year which resulted in a $9 million savings for a "major 12/17/15 En Pointe Technologies Sales, LLC Page 18 -ry • •� r1i�■.Yrr POINTIf IE TECHNOLOGI computer manufacturer". This is an important part of the En Pointe commitment that demonstrates proactive client advocacy with proven success. License Compliance Services (LCS) En Pointe's offers License Compliance Services (LCS) to help our clients gain control of their assets and ensure that adequate processes and best practices are implemented to maintain an accurate asset repository and ensure license compliance. According to Bill Kirwin, vice president and research director for Gartner, nonexistent asset management processes add 7 to 10 percent per year to the total cost of ownership. This can be $560 to $800 per user annually. According to Gartner, the inefficiencies of poor software asset management are even greater. When would License Compliance be of value to NVP participants? • When you negotiate software licenses • When you need to know if users have installed rogue software • When you need to ensure that virus definitions are current • When you need to respond to a software vendor audit • When you plan any sort of deployment • When you acquire a company, or when you're acquired • When you project your IT budget for the next 12 months • When the Helpdesk is resolving user problems • When you need to know if licenses can be harvested instead of purchasing new • When you return assets- recycling licenses from disposed systems reduces new purchases Benefits of implementing En Pointe's License Compliance Solution Avoid over-purchasing, avoid being out of compliance, or due to a lack of verifiable data, many organizations over-purchase software. Over purchasing wastes limited budget dollars, acts as flag to auditors and is avoidable with the right solution. Improve Compliance Capturing licensing information at the time of purchase and allocation information at the time when the software is installed provides an accurate ownership and allocation database. Reconciling the licensing information with discovery data provides for a "checks and balances" process to ensure data validity for compliance purposes. Generate Accurate Budgets and Forecasts Accurate purchase price information, along with accurate inventory and actual usage information allows IT managers to provide management with accurate cost analysis reports including budgets and forecasts. This information enables the establishment of harvest and re-usage processes resulting in reduced spending (based on actual usage). Improve Help Desk Efficiency According to Gartner, standardizing a company-wide list of software products can reduce the duration and frequency of Help Desk calls by 15%.This also MONISM 12/17/15 En Pointe Technologies Sales, L.L.C. Page ig i, .�.�,* 1 serves to improve the efficiency of getting new software and upgrades to users' desktops, making users more efficient. En Pointe's LCS is comprised of 5 steps, each having key ingredients of people, tools, data and processes: 1. Procurement Control Gaining control of what software is coming into the company is key in getting control of the ever changing environment. Reducing non-standards purchases provides significant resource savings and lowers TCO for assets. Establishing best practices for requests, approvals, fulfillment and retirement will proactively control what enters the environment and how it is supported. Utilizing En Pointe's e-procurement system, Access Pointe, our customers will have standardized catalogs of"approved" equipment and software to purchase from. Approvals and requests can be managed and clients have access to all purchasing data down to serial number. This data can be easily ported into contract management systems the customer may choose to implement.Those will be discussed in more detail under the Contract Management section. People Involvement of procurement resources along with company compliance on centralized procurement vehicle Tools En Pointe's Access Point procurement system Data Standardized list of approved products Processes Documented processes around product acquisition as well as configuration and deployment of assets 2. Discovery/ Inventory—What's installed? A strong inventory solution is the epicenter and reliable source of truth for a top caliber asset management initiative. Knowing what you have and where it's located empowers staff to deploy, manage and secure the infrastructure. Many clients have tools implemented that will provide basic hardware and software inventory. Data from these tools is typically provided for all EXE and COM files located on a system. Some of the more sophisticated tools can sort through the thousands of EXE and COM files and determine which product suites are installed. For example, a discovery tool that provides data that Graph.EXE is loaded on a system is not as valuable as a tool that tells us that Visio Professional 2003 is installed on a system. En Pointe highly recommends a tool that can produce data that closely matches the actual licensing documents. Leading Market tools such as SMS and Altiris are favored by En Pointe 12/17/15 En Pointe Technologies Sales, LLC Page 20 illw,00011111110 because of their cost effective features and benefits. However, we do support and review all the other major publishers and solutions. People Involvement from procurement, asset management and IT are required to determine what data will be captured, how it will be distributed and the specifics about tool deployment to the infrastructure. Tools Microsoft SMS and Altiris Inventory Solution are both excellent choices for providing a thorough inventory of both hardware and software in the environment. The tool must have the ability to categorize specific EXE and COM files into known off-the-shelf packages as well as collecting information about custom or specialized software. Additionally, the tool should be well behaved on the network, have flexibility on reporting, address disconnected users and support multiple platforms. Data Data should contain specifics about the system, key user, location, hardware configuration, off-the-shelf software installed and also information about customized software installed. Processes Processes must be documented to address asset retirement, capturing customized information and deployment and maintenance of the inventory system. 3. Application Metering—What's being used? Organizations increasingly rely on asset management to avoid penalties and comply with organizations such as the Business Software Alliance (BSA). Around the glove, different organizations issue varying guidelines. Compounding this compliance challenge is the variety in licensing models that can be based on per organization size, per named user, per computer, per concurrent user, or other basis. Organizations are gaining awareness about the need to better manage applications, subscriptions and digital property that are paid for, versus installed, versus actually used regularly or needed. Application metering is a valuable component of asset management practices for better managing procurement, compliance, usage, recycling and retiring of licensing and contracts. The motivation to assess "over" or "under" licensing continues to intensify. As IT spending diminished in recent years, software purveyors have stepped up auditing of their customers to generate the needed revenue. People Procurement and Asset Management resources need to determine which applications will be metered. 12/17/15 En Pointe Technologies Sales, LLC Page 21 4 400 Tools Microsoft SMS and Altiris both have the ability to meter applications. The tool must also have the ability to meter specific group so of users as well as the entire environment. Altiris has the ability to deny application usage as well. Data Data will show usage for a given period of time for each application Processes Processes must be documented around setting up a metered application and also removing metering. Additionally, a process should be developed for analyzing metered data with inventory data to determine unused software assets. 4. Contract Management—What have I purchased and what does it entitle me to? Tracking vendor software contracts entails gathering purchasing data, licensing requirements, service agreements, warranties and entitlements. Correlating contract data with actual system inventory provides necessary information to perform the following: • Gap analysis between what is installed and what has been purchased • Re-allocate licenses • Retire assets • Develop vendor negotiation strategies • Eliminate unnecessary maintenance costs associated with underutilized assets • Consolidate contracts • Authorize users for specific licenses • Produce precise reports for software audits • Demonstrate license compliance People Procurement and Asset Management resources Tools Altiris Asset Management Solution Data Purchasing data, contract data, inventory data and metering data are all combined to provide in depth analysis of license compliance and management. Processes Processes must be documented for adding, changing and removing license contracts. Additionally, processes for installing new systems, harvesting licensing, upgrading licenses and renewing contracts must also be documented. 5. Process and Best Practices — How do I manage this in the future? Getting back into compliance is an expensive challenge. Once all the tools and data are in place, keeping compliant is the objective. Gaining consensus around IT processes and policy 12/17/15 En Pointe Technologies Sales, LLC Page 22 NASPO ValuePoint U-N ' 1 ,A , A D '• — 16-00005829 will ensure proper use, configuration and utilization of automated discovery and management tools discussed in steps 1-4. People IT Staff, finance, procurement and asset management Tools Asset tool, procurement processes, Help Desk tool Data Installs, moves, adds and changes Processes Document processes for procuring and receiving product completely through lifecycle until disposal 2.5 Other (specify) Marketing the NASPO ValuePoint contract will one of our most important mission as we explain to participants the various benefits they will enjoy under this Master Agreement. Our Marketing team was shaped and has experience garnered from working as the incumbent on the NASPO ValuePoint contracts. Ma Accounting Management — Team Website Marketing Event rcom Graphics& Team Team r . . • Proposal Team Team Partner earn CampaignDiversity Email Team Team Team Recaps Team Call Team Team En Pointe has a world-class marketing team that excels in defining market value proposition, identifying target market and creating detailed channel approach along with our seasoned sales experts. Our teams help in lead generation, SEO,trade show presentations, targeted web based 6% 12117115 En Pointe Technologies Sales, LLC Page 23 a NASPO ValuePointr 1 TECHNOLOGIESINTE MONNES a 1 '• — 16-00005829 campaigns, email campaigns, traditional advertising, affiliate marketing, banners, blogs, landing pages, and viral marketing, who can leverage our indirect partner program targeting customers who can benefit from partner program with all our publishers. Personal Sales Calls Our marketing department has a dedicated inside sale force. Announcements En Pointe builds web pages announcing to the participants all the benefits of our NASPO ValuePoint partnership with En Pointe. We currently create these types of webpages for many states such as Alaska, Washington, Hawaii, and many more. En Pointe can design, publish and distribute co-branded state specific landing pages filled with marketing materials within first 90 days. We use these websites to update clients of publisher changes to software, software licensing, program changes, rate increases/decreases, and new offerings. En Pointe has been creating WSCA newsletters under the current contract and we will continue to update and refine our pages to inform participating stakeholders of products and services that may be useful to their institution. Examples of State websites and newsletters: I A Aniniiisletlerfor SLED Government agenciesEvalualing and Buying IT Products and Services En Pointe Technologies is a leading provider of Information Technology Products. Security Services and other Public Sector IT Support Services to SLED Agen"s Our unique business structure combined with our strong • G4t8.S!! contract management and extensive technical background has enabled us to re Microsoft CIO Summit provide IT equipment and value added services along with the best qualified sales and technical support at the most competitive prices in the businesses Grerbve Cloud today t Adatx-r1'etanar Information Security En Pointes dedicated Public Sector team is focused on providing infrastructure s ltEh1C and foundation solutions for the successfta deployment of our Government Cava S w0h M,t ro soft and Education customers initiatives in Security. Virtualrza0on. Cloud 1�fi a 365 Computing.Green IT Classroom Learning Solutions and more s Our SLED Contracts This newsletter is intended to provide you with a brief overview of current Contact Us promotions product updates.marketing campaigns programs.and upcoming events hosted by En Pointe U S Public Sector CIO Summit;s bung held from March 26th to 2$th In Redmond.WA which will bring together leaders in government and educational organ;2atlons throughout United States Microsoft will be sharing their vision for 2013 technology roadmap and w+1 • a showcase their solutions for public sector The purpose of the event is to ch Puss th critical challenges faced by pudic sector and how Microsoft along with their partners can heip government in overcoming these challenges. En Pointe Technologies will be participating in this event It you are attending klnoty do visit booth number 20 where you can network with our pudic sector team Oaten Tuesday.March 26,2013 For add,tionat into on the ent please visit h a r min . r . ev r u iz/�7/i5 En Pointe Technologies Sales, LLC Page 24 NASPO ValuePointEN , • / • i Awards low Microsoft Partner of the Year Mkrosoft Partner Network En Pointe prides itself on its dedication to service and detail. For example, in addition to winning numerous VAR of Year and Partner of Year awards, En Pointe has been bestowed the honor by Microsoft of winning Award of Operational Excellence an unprecedented seven years in a row. The Operational Excellence award is given to the Microsoft LAR/LSP with exemplary credentials and the demonstrated ability to provide clients value and superior customer service in the complex ecosystem of Microsoft licensing. 12/17/15 En Pointe Technologies Sales, LLC Page 25 NASPO ValuePo OINTE TECHNOLOGIES '• 16-00005829 3. Clients 3.1 Provide information on Offeror's current government client list. Here are examples of some of the states and other government entities in which En Pointe is currently doing software businesses: En Pointe counts the following states as major clients. • State of Hawaii—Current Value Point customer for software,Cisco HP. • State of Missouri-Current Value Point customer for software. • State of Kansas-Current Value Point customer for software. • State of Nevada-Current Value Point customer for software. • State of Alaska-Current Value Point customer for software. • State of Nebraska-Current Value Point customer for software. • State of Minnesota • State of Utah-Current Value Point customer for software, HP, EMC,Cisco. • State of New Jersey • State of Massachusetts • State of Maine • State of North Carolina • State of Vermont • State of New Mexico-Current Value Point customer for software. • State of New York • State of Illinois • State of Rhode Island • State of Florida • State of California-Current Value Point customer for software, HP, EMC, Cisco. We also have many local governments and educational entities as contract holders. • County of Riverside, • City and County of San Francisco • County of Los Angeles • Dade County, Florida-Current Value Point customer for software. • Anne Arundel County, Maryland • Salt Lake City, Utah • Clark County, Nevada • Stanford University • University of Illinois • University of Kentucky • University of Tennessee • Los Angeles World Airports • Sonoma County • Jefferson County School District This is just a short list of the many government contracts En Pointe services. 3.1.1 Explain the services provided to each and how long Offeror has been working with each. En Pointe has worked with Commonwealth of Massachusetts for over 10 years and supplied Software Licensing and Related Services, Hardware, Project Management, Integration, and Maintenance. 12/17 15 En Pointe Technologies Sales, LLC Page 26 ,F .tiEN POINTE We've worked with the State of Vermont, Hawaii, Nevada, New Mexico, Maine, Rhode Island, New Jersey and New York for the last five years supplying software and related services. The State of Minnesota since 1997 helping them procures hardware, software and services. State of Utah since 1998, helping them procures hardware, software and services. State of California since 1998, helping them procures hardware, software and services. One of our earliest clients who still uses our service is the County of Riverside since 1996, helping them procures hardware, software and services. The City and The County of Los Angeles since 1995 helping them procures hardware, software and services. We have such a trusted relationship with the County of Los Angeles that last year we provided them $75 million dollars in Office 365 licensing service saving the county over$2 million dollars. We have also listed the dates of the contacts we hold in the chart below. 3.1.2 List government contracts Offeror has gained over the past three (3) years. Provide an explanation of why Offeror was chosen. The latest government contract we have been added to is ITS-58 under our corporate banner of PCM Sales Inc. The Commonwealth of Massachusetts was seeking a software resellers to provide software (including Software as a Service ("SaaS")), training, pre-sales assistance, documentation, installation, configuration, maintenance, support, customization and volume license agreement administrations from qualified vendors. We explained to them the benefit of working with our organization now that we had even more resources to devote to the contract and they accepted us onto their contract. The State of Minnesota chose En Pointe Technologies Sales LLC, for the SITE (Seeking IT Expertise) contract# 100848 because we have enjoyed an excellent reputation, backed by outstanding customer service, providing the State of Minnesota with professional, technical expertise from our Primary Vendor contract#48193 for Enterprise Hardware Software and Services. The extension of our services was deemed a natural fit as it establishes En Pointe as "one-stop-shop," for the Minnesota SITE participants. 12/i7/�5 En Pointe Technologies Sales, LLC Page 27 • NASPO -•• 1 INTE 006009 TECHNOLOGIES Below is a table of other relevant contracts we hold: ProductsContract Name Contract Number State Contracts State of California SLP-15-70-0171D Microsoft Select(State 3 Years Microsoft Select and Local) State of California Microsoft Select Academic Select SLP-15-70-0171E Academic- Includes all 10 Years libraries State of California Symantec SLP-15-70-0171G Symantec Licensing 3 years State of California SLP-15-70-0171F Microsoft Premier 10 years Microsoft Services Services State of California Trend SLP-15-70-0005F Trend Micro Software 5 Years Micro Products State of California Adobe SLP-15-70-0171A Adobe Products 1 Year State of California VMware SLP-15-70-0171 B VMWare 3 Years State of California Kronos SLP-15-70-0171C Kronos Products 3 Years State of New Jersey 77562 Software Licensing and S Years Related Services State of New York PT66979 Software Licensing and 5 years Related Services State of Minnesota Prime 48193 Enterprise, Hardware, 15 Years Vendor Software, and Services State of Minnesota MSA 902TS Master Services 10 Years Agreement Blind and Low Vision State of Minnesota Aids 26024 Aids/Devices Including 5 Years and Devices Computer-related hardware and Software State of Minnesota Cisco 41728 &41910 Cisco Networking 5 Years Networking Equipment State of Illinois Symantec CMS1504200 Symantec Products 5 Years Control Compliance Suite Value Point Contracts EMC California, Utah EMC Products 5 years 12/17/15 En Pointe Technologies Sales, LLB Page 28 3 , ■ EN POINTe TECHNOLOGIES State of Minnesota Aids 97228/97227 HP 5 Years and Devices Alaska, Hawaii, HP California, Utah, HP 5 Years Missouri Cisco Hawaii, California Cisco Products 1 Year for Hawaii, 5 Years for Ca. Dell California Dell Products 3 Years Software VAR Contract ADSP011-00000358-1 Software Value Added 5 Years Reseller States of Alaska, New Mexico, Utah, Missouri, Hawaii, Nebraska, Kansas, California, Philadelphia, Software Value Added Miami-Dade County, ADSP011-00000358-1 Reseller 5 Years Florida, Nevada, Louisiana, Colorado, Ada County Idaho, L.A. County Contracts L.A.County MA-1640025-1 PC, Peripherals and 5 years related services L.A. County Services MA-IS-1740011-1 Software 5 years L.A. County Cisco MA-IS-1140012-1 Cisco Products 5 years Consolidated Computer MA-IS-1640039-1 Dell PCs 2 years Purchase Program L.A.County Dell MA-IS-1640040-1 Dell Laptops 2 years L.A. County Dell MA-IS-1640026-1 Dell Monitors 5 years L.A. County Microsoft MA-IS-1640028 Microsoft 0365 2 Years Other City and County of San Hardware, Software Francisco PSC-4062-13/14 Licensing& related 10 Years services County of Riverside CCISDA RIVCO-20420-004-12/16 Microsoft Enterprise 4 years Microsoft Agreement County of Riverside CCISDA RIVCO-20800-004-12/16 Microsoft Select Plus 4 years Agreement County of Riverside Cisco RIVCO-20420-001 Cisco Products 4 years Computer Equipment and related services State of Utah PC Stores MA258 Desktops, laptops, 9 Years tablets,servers, storage) 12/17/15 En Pointe Technologies Sales, LLC Page 29 NASPO ValuePoint EN POINTE IIIIIIIIIIIIIIN11 TECHNOLOGIES • . 1 '• • 1111 • Computer Equipment and related services( Salt Lake City Corp 65-1-03-6798 Desktops, laptops, 14 Years tablets,servers, storage) WSCA Software Value Software Value Added added Reseller MA095 Reseller 5 years EMC MA965 Storage 1 Year HP WSCA Utah HP 14 Years Cisco Utah Networking 1 Year D-link I Utah Networking 3 Years 3.1.3 List government contracts Offeror has lost or resigned over the past three (3) years. Provide an explanation of why they were lost or resigned. En Pointe's award of ITS42 ended upon contract expiration. 3.2 If Offeror has no government clients, note this in your response and answer questions 3.1.1 through 3.1.3 based on non-government clients. En Pointe services many government contracts including several NASPO ValuePoint contracts. Please refer to the chart above in section 3.1.2 for specific details. I �2/17/15 En Pointe Technologies Sales, LLC Page 30 r NASPO s■ ■EN 1 ■ INTE TECHNOLOGIES 3.3 References — Provide information for three (3) client references that replicate or are similar to the requirements of this solicitation. All references shall be for engagements received and completed within the last five (5) years. The State may, at its sole discretion, contact additional clients not presented as references. Reference information is to be provided using the following table format: Reference Client One Client Two Client Three Company Name State of Hawaii State of Utah State of California Type of Contract En Pointe has been a software En Pointe is a large En Pointe has been a Product and Services Delivered and services provider to all supplier of license providing,software and departments of the State of management the State professional services to the Hawaii over the past 5 years. of Utah DOTS where we State of California— Our contract with Hawaii was have worked closely Department of General for 5 years. En Pointe manages with the State to help Services for over 15 years, several Enterprise software optimize their software under multiple contracts. agreements for the state and IT spend with their: These contracts are local agencies,for publishers • Microsoft EA available to the such as Microsoft,Adobe, IBM agreement department for any of and Symantec. En Pointe has (Started in their IT needs. delivered,or is in the process 2010) of delivering, several IT 0 Microsoft En Pointe currently holds services projects.This contract Select Plus multiple Software is also being utilized by many agreement State and Local agencies in the g contracts with the State of (Started in California including state of Hawaii. Contract 2010 ) Software Value Point purchases have totaled over • Consolidated agreement. $10M per year. their Adobe spend into a State wide ETLA • Helped them consolidate their VMware spend into a statewide ELA • Citrix NetScaler • Consolidated their Citrix Go to Meetings contracts in to a more cost efficient single contract • Oracle And all of the other major publishers. Contact Name, Stanton D. Mato, Corona Ngatuva Steve Lower, DGS Mailing Address, Phone#Email Purchasing Specialist IT Manager Program Manager Address 12/17115 En Pointe Technologies Sales, LLC Page 31 UH NASPO ValuePoint , t TECHNOLOGIESINTE 0011101110 • A DS'• . Itii • 111<1 Punchbowl Street 1 State Office (916)375-4539 Room 416 Building, FL6 Steve.Lower@dgs.ca.gov Honolulu HI, 96813 Salt Lake City Utah, 707 Third Street, 2nd (808)586-0566 84114-1203 Floor I Stanton.d.mato@hawaii.gov cngatuva@utah.gov West Sacramento, (801) 538-9637 CA 95605-2811 Contract Start and 2010 - 2017 2005 - on going 2010 — on going End Date Contract Value $70M+ $100M+_ 75M+ iz/�7/15 En Pointe Technologies Sales, LLC Page 32 0 TECHNOLOGIES 4. Financial/Accounting Information and Disclosures 4.1 Offeror must provide evidence of financial stability and capability to fund all cost associated with providing the services through the term of the Contract. The latest two (2) years audited annual financial statement(s), including Total Revenue, Net Income, and Total Assets, must be submitted with the Offeror's Offer. If audited financial data is unavailable, explain in full the reason and provide latest non-audited financial information to include Balance Sheet, Income Statement, as well as, Statement of Cash flows and Change in Financial position. Include information to attest to the accuracy of the information provided. In 2014, En Pointe produced $900M+ in revenue. We have now joined forces with PCM with the following revenue. Previous Annual Sales: • $1.313 - 2014 • $1.413 - 2013 • $1.413 - 2012 • $1 .413 - 2011 • $1.3B - 2010 We are now a public company and our combined revenue and profit makes us even more financially sound to administer this contract. PCM has been in business for 28 years and En Pointe for 23 years which combined is over 50 years of experience. Please see our attached financials. Attachment A Qualifications Financials 2013 Attachment A_Qualifications_Financials_2014 4.2 Disclosures— Provide a statement for each item listed below: 4.2.1 Information regarding any irregularities that were discovered in any account maintained by the Offeror on behalf of others. Describe the circumstances and disposition of the irregularities. En Pointe has had no irregularities in accounts maintained by our company. 4.2.2 Full disclosure of any potential conflict of interest, i.e. serving as a member, board member, officer, or having significant financial interest with any company, firm or joint venture with interests in the provision of software. En Pointe has no conflict of interest with this contract. 4.2.3 Whether or not, in the last ten (10) years, the Offeror has filed (or had filed against it) any bankruptcy or insolvency proceeding, whether voluntary or involuntary, or undergone the appointment of a receiver, trustee, or assignee for the benefit of creditors, and if so, an explanation providing relevant details: En Pointe has not been involved in any bankruptcy proceedings. 4.2.4 Whether or not there are any pending Securities Exchange Commission investigations involving the Offeror, and if such are pending or in progress, an explanation providing relevant details and an attached opinion of counsel as to whether the pending investigation(s) may impair the Offeror's performance in a Contract under this RFP. En Pointe (PCM Sales Inc. our publically traded parent) is not under investigation from the SEC. 12/17/15 En Pointe Technologies Sales, LLC Page 33 Iq NASPO ValuePoint POINTE .:............. R8NMRM TECHNOLOGIES 4.2.5 Documenting all open or pending litigation initiated by the Offeror or where the Offeror is a dependent or party in litigation that may have a material impact on Offeror's ability to deliver the contracted services; No open or pending litigation at this time. 4.2.6 Full disclosure of any public sector contracts terminated for cause or convenience in the past five (5) years. En Pointe has had no public sector contracts terminated in the last five years. 12/17/15 En Pointe Technologies Sales, LLC Page 34 0 on0o0EN POINTS ' n; 013 AccessPointe`" Me amuo AccessPointe AccessPointe Quick Training Guide 0 CIO a0000"EN POI NTE ACC@ssPOinte ■■■■■■ Contents Introduction........................................................................................................................................................................................3 Instructionson how to use the site....................................................................................................................................................3 Howto obtain a Password..................................................................................................................................................................4 Howto recover Forgotten Passwords................................................................................................................................................4 Howto change your Password...........................................................................................................................................................5 Howto Place Orders...........................................................................................................................................................................6 ProductSearch................................................................................................................................................................................6 PinPoint search..............................................................................................................................................................................6 Search .............................................................................................................................................................................................8 Standardand Bundles.....................................................................................................................................................................9 Contracts.........................................................................................................................................................................................9 OrderingProcess...........................................................................................................................................................................10 Howto Track Orders:........................................................................................................................................................................12 Howto obtain Reports......................................................................................................................................................................13 StillHave Questions..........................................................................................................................................................................16 2 013 o011130 130 POINTE CC, AccessPointe MENNEN Introduction Access Pointe is an e-procurement application that is designed to lower supply chain cost and add true value to the technology purchasing process. Using this application you can leverage powerful features such as • Catalog Management • Standards/Bundles • Order Tracking • Reports • Software Licensing • Workflow • Real-Time Inventory • Electronic Integration and many more.... Instructions on how to use the site AccessPointe is available over the internet and can be accessed at any time using your favorite Browsers(such as Internet Explorer and Firefox).The link to the site is http://www.accesspointe.com Enter your User ID/Password to log into AccessPointe.You can request an AccessPointe account by sending E-mail to support@enpointe.com i(— X www.accesspointe.com AccessPointe o oENPotNTE My AccessPointe w Browse Categories� Ente,ke-ord,o�r—,etc ..aB ` User ID1Email r ' Electronic i_'Rerrerber my user rD C Keep me logged in ; :3 Forgot your pa ord? Click Here 3 0 00 000 AccessPointe 0130clo ' 000HEN POI NTE mammon After login,AccessPointe will present you the Dashboard screen.A quick overview of the Dashboard screen is given in the following screenshot. Hovering on "My AccessPointe"will show you all options available. JD 0 Dashboard-A-0.intk... Favorites Took Help A CWAccessPointe My AccessPointe owse Categones Dashboard o—rse *Ta F-- CLISTOMER *1D-SM a pdr Txaee Ck warm IU ev�w1. L Shows Account Executive and Sales support support team information 5.6--ttdft fi�d 6.W M W,WN 0? --------- -------- 12&14 1.ja12.. a 0 66 7r Why Meat L.AHd" Acb— List all document which needs to approval (PSO �.2e- M I craft "ftV I/27/nm IN n Poj f. P-kq $9AWS2 0 in 0 & DrA a� 12411mu to n_ 7 Q.A.N— Q-k. Mwt &,Wm o e. S By 'Give details about the last 5 orders placed 4—R- T� Z--s �.�s 21"�4 4.W.s—, 4;w T- 6 "an Rail How to obtain a Password To get a new user ID/Password, please send an email to support@enpointe.com. How to recover Forgotten Passwords a) Go to www.accesspointe.com and click on Forgot your password?Click Here link "tow --P-irtecarV Login-AccessPointe,En P X file Edit View Favorites Tools Help AccessPointe 35 My AccessPointe v Browse Categones "'a EN POINTE 245,000 1 Products ready to ship from over 22 warehouses nationwide As of 6/30/2010 08:30 AM PST WWI 4 0000EN POINTE ' AccessPointe ■■■■■■ b) On next screen, enter your email address that you had provided us at the time of registration and hit Get Password. Forgot your password? If you"ve fargctten the,password to your scoount,pleass enter your email add*ass that you have provided us at the time of registration We will send your password to you in a few minutes. Email Address: c) Password will be sent to your mailbox. How to change your Password Follow these steps to change the Password. a) Click on "My AccessPointe" and select"My Profile" hap fTwww.rrc Idl�eaeMsppVmsvr.espKE �' !3 9 Dashboard-Ac,mPoirue,...x File Edit Yrew Favorites Took Help ra � (--� 7ccessftinte' ft YOUR COMPANY LOGO HERE My AccessPointe,, Browse Categories-- Ent&keyword,Parta,etc. :0 Dashboard © Dashboard Reports 4%,Enterprise Agreements Document Search Took ®Product Finders Create Document -8 Logout My favorites i User:buyer,demo Account:CUSTOMER DEMO*10-STD Order Traclong Ck search v Standards/Bundles SAP Account Number:0001005206 My Profde =My Contracts Qk Can't Find It, I b) On My Profile page click icon O to"edit" Password: Last Change Date:Tuesday, December 17, 2013 Password Never Expires c) It opens a new screen, please enter your old password and new password and hit icon to"save" 5 0 oo00 000EN POINTE ' ` AccessPointe`" Noonan Err Pcc^ta?ecnnoleg es e-Prooxernent e Old Password: ...,... New Password: ....... Confirm Password: ....... ,: Required q1 Password Never Expires How to Place Orders Follow these steps to place the order Product Search To place any order the first thing customer looks for is the part which he/she want to order and we provide multiple ways via which you can search the desired part and then place the Order. 7 7���7�t 1x 0 t4eeesspointe eO RfnYPANYLOGg NfRE My AccessPointe as Browse Categories is; �� rm lnr•ad earta,mu ii Dashboard User.LNry ens d Na Messages Accomd:CUSTOMER DEMO#10-STD "3 SAP ACC-414rmber:0001005206 Messages from En Pointe En Pointe contacts Demo User iAaount Execubvei Pt.(u1-111-Mi) Part Nudrer Dewnpbm ask.(l11-111-Sill) 11 469-1" Dell 1aIXude E5530 Notebook TTL400-RICE Targus Revalutlon Dekwe TTL400 Notebook Case CE213A#aG1 HP 1-ser3et Entaprce 600 M602XfjiMer 1 CH61A#ABA HP Usenet P2035 Punter Vrog are Nave Agme—MO E:p—b-tr ee Adobe CLP 5.0 Level t"VEM ..aP-DEW" 011231MIS V—ft Select Plus LNA'"08d0 -SRECTPLUS- OV3112016 56rrdwds/euedks Name Desviption ONLY— �. CorrmaR 6300 Pia pesiiac (reel Core S 3470(3.20GHz)4GS RAM SNOB HardV—Alit, DEM DEMO' TEST 03/31 I6 Pin Point search Place your part number or brief description in the"Search Field". 6 ❑oo00 EN POINTS ' AccessPointe WEN '01100i r} C, vOUaC 'Y AN LOGO N[RE My AC _Pointe v Browse Cate vies y�.,,,d,p„y ■-- __ Entering comma'; at tie end of part number � C"1 Access Pointe _ f Dashboard a) Result with brief description.Select the appropriate product from the populated list and click ADD qQ fiRp:77wwwxr <am/appUcatafiog/searchrcs p—Li 5euah Resukc Keyword:W..,x File Edit Yrew F—ites Tools Help e+ AccessPolnte YOUR COMPANY LOGO HEQE My AccessPointe s Browse Categories w Fnaar Yyward parts aAc. • ., Search Results © Yeas SeaM ed For:W06-M2 Search rritMn Select dewed opCprs below and amy Oftfib 1 keywords above and tick GO Sort B'y SImAng 2 Prodwt(a) Net rock&Connectivity talus.(1) soft. (1) r 4 Core Cal $4538 CORE MFG*.-L 6-LSA Bn'-Uy2-21 LL(Ns)1 GOVr � riGt:W06.00@0 ( EP;t:2369268 'Cdyorate(I) _'Government(1) Pgtillid y:Mr—? I Category;Bnvhess funrban s�mf.SoNware Promos r'. Microsoft Core CAL License&Software Assurance 227 _�tn5tock Prodict, CoreCAL LkSA Pk DVCCAL EA Subs Most Curtcrit No Media AN languages(Non-Spedric OS)2 User Corporate _�tlaa tnrapes t M G*:W06-00022 I EP*:EP1086314 b) Result with control search (With Comma {dtp•JtwwwxcvVarhcam/eppVcataiaglpraductd.0 0 Product Details Core Cal-... x File Edit Ynw FavoMes To Helpols p AC�ssPointe` TYACOa1MNrE000Nyax My AccessPointe%a Browse Categories so FnwMwo6v.ta, n �7 4 C.re Ca! t - 1 CORE CAL MC lSA EM-0tt(1J1)LL(NS)1 GOVr I Your Prim:f45 38 I g Brand; Microsoft I Part t: W06-00020 I EP SKU; 2169268 1 Category: Business function speak software I tNSPSC: 43231500 � ro WA-rat Ban Prices Aetli[ Softierem Attributes 7 13 00 ❑0000 EN POINTS ' AccessPointe Search You can refine your search by using"search"feature available under"My AccessPointe".Just hover your mouse on "My AccessPointe" and click"Search". fj http:1—ccesspoelte"Wapptrm—asps... .. P-6 Dashboard-Ac—sPolnte...x •' de Edd View Favorites Took Help sPointe' rouecorPhNr ocoNrar Ky ACCessftnte v Browse Categories. ;Da�;7�boar;d ©�� ��* ,►�"w—^� moawt 5sardl ,Took a i v R ®Cnxtr Doonwa fl wgy {t ats'raror4s an:hCUoslnb ClsMM D@q p0�5T1) tti a�T '0V A�ret monad:aaalaoszoc b W pm. if w o ntrams 4k cant F.d a? I 1 tie(111-111-1111)r A641943 DO lMmde SSW Hobbmk �'i rarNe€awonHoxn I maX-RU.F Tx Re Lk Deice MR Notebook Case I_I CEAFtA¢nBa W-m P2035 Pnrta '1 Date a) It will open following search option page http:/fwxv..accenpokAeco applicataloq%search.asP C Search-A—PaMS En P...x File Edit View Favorites Took Help Search Enter keyword Publisher Name,En Pointe Part number • Fiver model number.Partial desapbn,part nunaw,eEc 1J Only Saw womo '_'odY show InStork I_'Drdv Siww Pradocts with Imaes I o„it.show 6ar1 C•>All Nardwa.e 1 O saR__ O Ut aley Select Category,Hardware,software,Software licensing N7 '-' Select Manufacturer i_I N :�^; _I Lanark _I Ysewsaec I_I Caw 1_1 Aabe '. I_I MbpoN Sort order by Manufacturer, I_I CerryeRar Mobaea 1 1 Ne,ea Category,-P rice-and Ava(lab(ltty.__ farad M.<—Ormae onr- R Fsara f b f FMer mnimwn anb'a mvtlmum pt<e urge. 8 013 1100 AccessPointe ooaoo EN POI NTE �! to - ■■.■■. Standard and Bundles Click on Standard/Bundles option present under"My AccessPointe" and it will open up the Standards containing parts which are being bought frequently in your company and then you can select the bundle which you want to buy. Each bundle contains parts which enables you to add multiple items in the cart by a single click of a button. i � y acc p te.com PPI sP* p��Dasbboard-AccessPo nte....=�� ,ritt ly` - AccessPointe" ,A "M « nce s ca g YOUR[OLRAMYLOGO UERF te9 ,6 '.EV hryMo:d•WrL1.aC `_ Dashboard ©Dah°0ib Id Reaats �.&daP aaAgaemens — �/ DYamrent Sand: *Twls �A h.d-Fndns Oesie Docvn:ent q Logwk ya My FamrRes Uan be-,dam A t.CUSTOMER DEMO a10-STD ^Ordar Trd, Cj Sandi SAY Ac aunt Nvmber:9W1005206 My hofik =MY Cwdrad3 Qk GnY Fxd R> I ;. Denra Usa+ 'Acxmxrtf=Yr.utixc' Pht(111-111-1131) Peet Hum6a Oesviptien � Cal:(111-111-ISIl) _t?a3 Dee taUhede ESS3 Notebook aiamde�ewdnte.mm _. TP.400-R10E TarpsRewiutim 011—TT1 UltdIkfiu Contracts Contracts summary is present under My Contracts panel on Dashboard and the parts present under the contract can be viewed by clicking on to the contract. 9 13013 nt�*- o��M�EN PK�XNlFE 11 Im oh�m� ��"..��"����" _ Dashboard Ordering Process 1. Add Product to your shopping cart by click on Add to Cart button. Once part is added to cart then View cart option shows the price and quantity.You can view your cart by clicking on "View Cart. ------------ Microsoft Core CAL License& Software Assurance You can change order quantity I Make changes in your shopping cart and hit^checkuut^ You can skip this page for future order bychecking ^click hereto skip this page in future". 10 AccessPointe, WI File Edit Vim Favotites Tools Help "V Shopping Cart ]. Make Create document page gives you option to create My Quote, Requisition and Purchase order.To place order select "Purchase order" and click"Create Document" File Edit View Favorite Tools Help 7777 Create Dorument 4. Purchase order: Following options are available on Purchase order page o) PO/ Number name field that can be used to enter company's own internal name/numbers b) Billing: A default billing address always shows. However,you can have multiple billing address and can and can select desired one by clicking Find button. c) Payment method: You can select your desired payment method i.e. Net Tann or Credit nand/P'oand d) Shipping: Like billing you can have multiple shipping address added and retrieve and select them by clicking Find button. Also you can add shipping addresses nn the fly. e) Shipping instructions: Special instructions and notes field can be used to insert special instructions about shipping f) Notes: Notes can be used tn insert any instruction about order. g) Custom Field: Multiple custom fields can be setup on request. Custom field data can help customer managing their internal procurement process for every order they place. h) Item section on Purchase order screen again gives customer leverage to update order quantity. 11 n n❑ DOOOEN POINTE ' AccessPointe ❑oaon rrrrrr i) Save for later: Customer can use"Save for later" option if he/she don't want to place order. This option moves order on user's dashboard for future use. � AccessPointe My AccessPointe as Browse Categones� En.+r dwu, l Purcnase Order Addneee:• c TC-PIER 203 �® 2O3 KNG C-nO a 89 EL SEG W,CA Address:= 2Z2 Sprd..da rad ®®; Name' sshekh@enpdnte.mm ®® EI SE(AMOO,U 1 111,11-]Ili Pameniethd: Shi i.g Mdd: mn rt0 d shain rc mpaNe fo the P kRd pert(s). Drofile Name: Fkase Specify) ©©®� Shipping l—— Notes: Cw 0. GrP Date: �,, Card Number: Cmt c W Coder Ord-For•. Company Coda: Prole t TV— I End User Name OJLJ v.. Cewbpment Projel Dev_"kl • E_Rtolma IDS Microsoft Core CAL uoem&Software Amrrotce 1 i - SM.v 65227 Mr .woe-Jbo22 EP a EP1088314 Remove Publvsh-: Mnm R ® Srhfa�k Cp insl —for PO fmt-. t (-)D-wW rpuved Nods. ":f Send cemmeras.mmevony aM wggescros -uorc@fn -.. pix +i 310-U7-s2w How to Track Orders: Orders can be tracked via Order Tracking Module in AccessPointe. 1. Hover mouse on "My AccessPointe" and select "Order Tracking" 12 11 00000 EN POI NTE � Do 0011 AccessPointe Nonage hetp;!?S�w�xeettyaitte txwMappUmain.aspx f� fie Dashboard-Acc 0.int.—x M. EdR Yew F—Res Tools Help ra , AccessPOlnte, ro,racokra4NriocoNFa1 MYASeSSPolrtteas Browse Categories u Emerkayraad,wmA,ett:...� Weal Dashboard ©O.hbo4rd Beams .4 E,,te,p nyraemenm JQ DacwneM Seard ` Tnok a0 R d Finders Create Oxument 'a La A ye My tryer, Favordrs Usu:b demo Accamt:CUSTOMEP OEIAO S,0-STO R Vie"Tr°_Fn3 Q Sod LJ sfaM&rds I8-db SAP Acwunt Number 0001005206 h a s t k„COnba b C n,Fmd 2 Dr pr'a9eam Name A9—" IEepir U—mate Cell:(131-111-1111) ftr S.0 4erd 1�e`OEMO "CIO-DEMO" 01/23/2015 e+mma4r�e++banta.com ONLY•=� �`., Mrcra4aR 519 t Plus lv_U nDE1AD 'SF1ECI1LUS- Dij31/2016 ONLY-- 2. Enter the information you have about the order into the Search Term field and hit Enter.Search terms can be keywords such as Part Number, PO Number, Part Description, Brand Name,Zip Code and many more... Please see more instructions on the below screenshot. fittp:Ifwww.accas�oiMecolrt'=aPPDtracWordersfatut.Q Qi 80rduTmcbrgSummary-...x Fik Edit YNnv Favorites Tools Help n AccessPointe �Of:[)Nf4, Mr AcoesPointe,a Browse.categories .. >Nanu,uraN umiw.ard.pana.«e� Enter search term here ..ittq Surri)laary ArSearch Terms Sr,om Eller kcywcrds m=_,:r, Seed Search by tram the drop 5—h By shows open oNer FON mbar Ordx Number 27-2 a warns T—"Number PW21395A 935397 244/2014 §203.98 AADENINGFR, ack Serial N�ianberA. parn,64W!Wrll3CDN Completed orders Sb Tp Cell pw'2113CON 935292 221191563 $442.e5 0.N.DE0.ING'EILINC, 2j3J2014 SrtlNi Ai9AN5.Vr 051J8-1032 I Fehruary M14(2) ddr t0 vkw prder _'lamrrny 2014(18) 2206159 porn Whibe~1291T _I Daennber 2m3(15) PW2129R 933695 ,j2/j2014 9277i M54'y §29.68 0.N.DE0.,NGFRINC. 91a4,4�3J33730 _,l4v 1—2013(14) T Al8AN5.yr.054�8-1012 Odobar no(32) (.j More Lick to track prUer L/ ■ 19414a61�4e925 e 2-757 Pa-Wish~ 9}94,4631%4G1,6 Car:ceaed(29) 1n2a2123CP 933683 1/24/2014 927339? $1,655.N AN.DERINC4]t,IHC. 468E08a10594"i C..k1sW(490) S91NT Al11AN5.Vi,p541a-3032 M'1162763?941: I_I op-(5) 0135402640W1 How to obtain Reports 1. Select Reports under my options to leverage AccessPointe Reporting Engine. 13 AccessPointe OJENH.r,Pq� T C - L a Nshboa,d-A—Womb,...X FRI. Edit View Favorites Tools Help cr I �), Access,Poin'te, Lft My Ame-P-te%F arOwSe CabKjDrWS V k,d,p, F Dashboard ODad bond R. A*Ent-A,— re Product Fillers I—buys,demo Acc T— Q, 1 , $Ap Account Number:a0g1og52g6 M,Nfde it HV C1 Fnd III 2. Click on Standard Reports to view all available reports. File I& View Favorites T..1, Help AccessPointe YOUR COMPAMYGoso NFAE by AocessParft u BrOYM CatBgones w Reports Reports Gar cess to d>taded -P�a—,-*andL�,—d dd SddW.,ort W run n cyder Mdg orWPrn9 mbftm 1M,4ars[satipn luu Jill" My %>:.o o sua your� Dual ne+ds uamg our eery m use reporting toots. S. ■ .................. 3. Choose a Report Type from the list and hit next. 40 AccessPointe My AccessPointe 1, Browse Cateclories Reports-Standard Reports Ag—t A.,i--" This report wit shoN atl adiw FrMpr'se Agreanrda wihin a sPertfied date rage,cRid'xg Ifie start ttus report prandu an ovw:ew d fM ysurday d a pmdud pwchned mrtiDard b Ute �Agreement History 111 »�ed �dftd th, d�thg h..h,mpd bV Ma a,awna a:dplWd.The ThisRp.4—d�-.b.,f 1�.. agreement management pWmaz tM anrivasary dates d an Enterprise Agreement report wW ilkb,the dfftchvee,guar W NIdd all m use for 1e 6yd) pu,dused fi«.6 pr.&i _.d—der and —g—t-Jdng id.,!bFy ,vec l True-Up Rw bb-and Enterprise AWtfi,Ad dab range. p-dd.F.-d x.&—that have been wkl 6.,Wt.re Yat m M dwWy.& :Went AcQvity Rej.,t by C.OPt) Fh V�ld by .�lai b,Ship T.L—fi.. report dwlom�w adK*v S�p�bmnmd W-&-b, mp� Oda d.W bytd P0.D.W.dw.�fi� Taws W-h..A.AW F.dpl_� .1 dwp W 6�. Estimated 1411.4 B..d on d. His nowt wAh—IF.. fi bA,, C.,ntr.d S. AW _-d &�pinvotce �d-"17 �that are --dNan-ft.N. W--r b..d g� and lnwie —I.n,. .—time ham.wiled t�d d dm pacedth M—ft E�p by P�W.F_ t-.J—. AW— O.tsmfi.9 Orders by Account PI—I A-I ft,1111-U11,11 Pd",tT.ta a debt rtduding jdab did acaun6 Not wmrrumad ar WcWated in my OM—kh.h..—--.d shorwt by A,to 6ration 14 "EN POINTE AccessPointe.. ❑000 �° - 4. Set parameters for the report a. From Report Product Type drop down you can include/exclude Software licensing or run report for all kind of products. b. Enter or select Date Range using calendar button. Quick Date Selection option is also available. c. Report can be filtered by i. Custom fields ii. Manufacturers/Publishers iii. Software Licensing Product Type (Select Managed Software Licensing from Report Product Type to enable this option) 5. After setting up the criteria using a forementioned options, Click Run this Report to generate the report. .ports -:? Detail Report by Customer PO Report Product Type Please select the type of product for the report All v Date Range Start Date 412 712 01 1 •(Format'MA11DD.ryYY1") End Date 5)1212011 (Format'MMIDDWYY-) Quick Date Selection Custom Date v Custom Field Filter Custom Field Select Custom Field v Custom Field Value Manufacturers/Publishers Software Licensing Product Types Microsoft Hold down the-Ctrl-button to select multiple Items from the above lists. Product Categories F. 4----Back Run This R*port t Reports are available to download in Excel, HTML and PDFformats. 15 O00 AccessPointe, ooBB EN POI NTE _ Still Have Questions Please contact our Support Team today to schedule a 30 min Walk-through of our state of the art e-Procurement Solution. 16 AccessPointe AccessPointe An e- Procurement Application EN POINTE 0001111111111111 TECH NO L OO iES 310-337-5200 1 www.enpointe.com ■ ■■■■IEN ' En Pointe E-Procurement ■■■■■ OINTE TECHNOLOGIES Overview AccessPointe is a hosted, web based application that provides En Pointe customers an easy to use interface to find,order,and track products through our supply chain.The AccessPointe application was acquired by En Pointe in 2002. It reflects millions of dollars of investment and has been constantly enhanced to provide seamless e - Procurement to our customers as an En Pointe value-add. This document highlights just a few of the features and capabilities that will simplify the lives of your IT, procurement, and finance departments. We invite you to request a custom demonstration by contacting your En Pointe Account Executive or our AccessPointe support team. Benefits ❖ Increase efficiencies by streamlining business processes and avoiding double entry. ❖ Lower acquisition costs through more strategic sourcing and contract management. ❖ Complement internal procurement, sourcing,and asset management applications. Reduce infrastructure support costs. ❖ Gain access to information with detailed reporting tools and optimize productivity. ❖ Customize to meet all of your different organization needs, from simple to powerful with the help of our roles and rights based approach. AccessPointeSolution� CustomersSuppliersi Standards C! Workflow Secure Web Access (Browser) Order Tracking Manufacturers Reporting M.. 4 r1b1 I Real-time Inventory ! 0 &Procurement System { (Punch Out) Software Contracts — Distributors Integration options = j Custom Catalogs ERP System (EDI.XML,Integration) Over 300,000 products SKUs from Suppliers 1000+manufacturers. EN POINTE ■■■■■■TE CHN0JI QGi E S 310-337-5200 www.enpointe.com DLILI En Pointe E-Procurement E:DHIF POINTE NOMINEE TECH N .LOG Search Our Search Engine is tailored for the products we sell and can intelligently assist in finding products amongst a catalog of hundreds of thousands of products. ❖ Various Search Methods available—Search by Description, Manufacturer par#, + price Range, Category, EP Part#and/or Manufacturer name. ❖ Refine Search Options—Narrow down search and quickly find what you are looking for by utilizing Refine Search.You can refine by Manufacturer/Publisher name, Categories and/or Price range.You can also find promotional, in stock and green products using Search refinement. ❖ View Savings-See your savings instantly! Compare the current market price with En Pointe's price and see how much you are going to save on your purchase. ❖ Internet Buzz-Want to know more about a product?See what other users are saying on YouTube and Digg. Watch videos or read articles to get insight about products without leaving AccessPointe. ❖ Information Icons—These icons make it easy for you to identify products that are in your favorites,Standards and/or software contracts. It also informs when you come across products that were purchased by either you or someone else in your company.Of course,order History will also be available with Price History and Quantity for your past purchases on the product details page. ❖ Syndicated Content—See Technical Specifications of products including Warranty,Videos and articles from Manufacturers and our Partners. ❖ Related Data—Most products will show related accessories,warranties and related products to enhance your online buying experience ❖ Special pricing Indicators—Special bids and promotional pricing indicators help you identify Smart buys along with their expiration dates. EN POINTE urrrr --c�-+nc;i •c;,rs 310-337-5200 www.enpointe.com En Pointe E-Procurement ■■■■EN ' OINTE ■■■■■ . .GI a Order Tracking En Pointe's order tracking features provide our customers the needed visibility of the entire procurement process.You now have the more visibility into the entire procurement chain than ever before. Our solution provides: ❖ Comprehensive Search and Refine options to easily find your orders ❖ Order Status at the Line Item level ❖ Invoice Information in PDF format ❖ Real-time shipping status via integration links to all the major courier services ❖ Proof of delivery with Signatures ❖ Links to View Serial and Asset Tag Numbers ❖ Ability to email Tracking Information ❖ Anonymous order Tracking through Fast Track Order Tracking on the Go �err 9 Mf W Type this URL into your phone's browser: m.accesspointe.com and enjoy our first - ----------- release of AP Mobile 1.0 Beta Fast Track a specific submitted order without having to login .. , ~.... ..<...�.r..,_ See Recent Orders placed on AccessPointe with order status/tracking detail ry ❖ Search for orders through Order Search menu and see order status/ tracking detail View Order status and tracking details for each type of order, including delivery status from shipping companies ❖ Email Order status to your colleagues so that they can see the current order status and get status updates in the future as well ❖ Contact your Rep and inside Sales Team directly using Get Help. EN POINTE WWWW TE Ck N O I.QG i ES 310-337-5200 www.enpointe.com ■ En Pointe E-Procurement ■00 , ..■ INTE .L. G I E S -000e Reporting Manage Purchases, save time and take control of your account with AccessPointe's robust and easy to use Reporting Engine. ❖ Use standard reports for instant access to order and account history. ❖ Summarized and Detailed reports available. 2 ❖ Download reports in your favorite format on your computer or save them in ' your AccessPointe profile to retrieve them later, as per your convenience. ❖ Ability to apply filter options to pull out only the desired data. r,. ❖ Share reports with your colleagues using Send Email option. ❖ Get your reports in your mailbox using scheduling feature. ❖ Print them instantly without leaving the page. ❖ Customize your report to exclude unwanted columns, if needed ❖ View Comparative Statistics 100 80 �� t or.oar Powa.Co*w_- H anw tart-Pac lyre 6[? aaaal �tsrK � L>10t•Sr'On�C'J Inp_ +1o'Fta Corti O.illt I'I. O _ F Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11 Jul 11 Aug 11 Sep 11 Oct 11 Nov 11 Dec 11 .Spending/Month $10,8951&$11,52D'&$11,774''&$10,585'*$21,1951*$554,054'*$9,418'*$31.4551f$293.920�& $8.547-W$915,359* $9,7274W !Number Of M FRlMonth 81! 131W 131W 10-* 141W 71W 81f 12-W 14'* 7'W 71& 9'�' !Number Of 0fd-1Month 18 l' 201t 22 1t 25& 10-* 12 1W 12 V 22 27111' 17 13= i s,& Report Product Type Please sel—the type of product for the report Manitfacturersf p lob hers Software Lltensing Product Types All E _ 3Com 4pphcaoons Floating Date Range 3M Corporation Bundle Quick Date Selecfon A-DATA Technology Co. CD 5ubmpt— Corppradon Last F.4 Year 0- ACP-EP Memo Doruo enta.-rc Custom Held FBter Hold down the"Ctrr button to select mukple Items from the above iets. Custom Field t� Custom Field Value R'd�Cetepories Select Custom Fl.ld L' II''■■ Bi Hiarorchies F.".ency: One Time U Output Fps-. Output HTIdL I-I Options Format: F� Ematl E-11I Address: `(Please use a semkolon to add addtonal emaN addresses) EN POINTE 0 011ikir TECHNOLOGIES 310-337-5200 1 www.enpointe.com ■En Pointe E-Pr ocurement :: ■■■■EN ' OINTE .L. Standards/Bundles Allow us to establish a standards/Bundles solution that is contoured to the needs of your Company or department.This allows you and your staffs to choose,procure,and customize a package that is best suited for each individual yet pre-defined by the Company or department. Ease of procurement is a step away when the products that you need are organized and guaranteed compatible. Its key benefits are: •3 Create bundles of pre-approved products with dynamic options. •3 Eliminate maverick buying ❖ Drive down product prices ❖ Lower IT support costs ❖ Set your own Favorite standards ❖ Highly Customizable o Categorize products into categories for easy search o Customize Standard Details and Images o Make parts Mandatory or Optional for purchase o Force quantities of the products o Accommodate Hardware, Software and Services parts in a single bundle o Restrict users to standardized products only so they can only access pre-approved products. o Ability to maintain them on your own Standards/ bundies Detaii > Compaq 6300 Pro Desktop t Intel Core 6 3470(3.20GHz) Quantity: 1 4GB RAM Price as Configured: $680.47 �SDDGB Hard Drive Total Items Selected:l DVD SuperMuA Gigabit LAN Windows 8 Pro/Windows 7 Professional 64-bit downgrade HD Graphics 2500 r i Mfg Part• Da9ciptioa Qty Atd Price Smart Buy-HP Compaq 6300 Pro-Intel Core 6 3470(3.20GHz)-4GB RAM-50OG8 w` C6Z97UTaABA Hard Drue-DVD SuperMuti-Ggabt LAN-Windows 8 Pro/Windows 7 Professional 1 7 fp $680.47 54-bit downgrade-HD Graphics 2500 i Select one option in this group r � Mfg Part 8 Description Qty AV Price SmartBL'!-LA2205wg-22 inch Widescreen LCD-0.282 mm Pocel Pitch-1680 x i� NM274A8--ABA 1050-5m6 Response Tare-DVI-D 1 VGA 1 DsobvPOR Connectors 1 _ $175 3, __" MEN POINTE ■■■W 1ECHN0I 0G;ES 310-337-5200 1 www.enpointe.com En Pointe E-Procurement ■■■■ EN ' OINTE ■■■■ Electronic Integration Options En Pointe Technologies offers integration solutions that connect procurement process together across multiple systems. These integrations allow for comprehensive business solutions that reduce manual data entry and increase process efficiencies and reduce margins of errors. We Support Our Expertise From complex procurement processes to catalog data and reporting integration En Pointe can provide customers integration on many levels. We currently have proven integration with a number of custom customer built applications. Our approach is proven and our expertise is extensive and diverse.We support industry standard A R I B A® protocols: cXML,xCBL, EDI and OCI. Benefits to Buyers )LR� � ❖ Buyers no longer need to manage catalog content and can view customized COMMERCE products and updated pricing and inventory information ❖ Immediate real-time access to more products and inventory from more suppliers. Our customers can PunchOut to AccessPointe to search for products from En Pointe's entire distribution channel) ❖ Leverage En Pointe's domain expertise in the procurement of complex IT products by implementing standardized systems across your organization ❖ View updated product information that includes technical data and images Ketera that would be otherwise unavailable in an internal procurement system How it works Deople5oft Q COU1•a Customers VRACLF• A R I E3 A And many more... EN POINTE ■�■■�■ i i �. v C�t ri� �F_3 Vendors&Suppliers l. EN POINTE 310-337-5200 www.enpointe.com ■ En Pointe E-Procurement ■11 cool]■ POINTE ■■■■■ Software Contracts We understand that Software Contract Management is critical to the success of your organization - Everything needed for advanced contract management is included in AccessPointe,to help cut through the complexity of personalized contracts with numerous publishers. i ❖ View only your contracted agreements ❖ View contract details such as contract#, expiration dates and contract status ❖ Automatic updates on year change ❖ Ability to Search within your contracts ❖ Manage contracts from various publishers through a single interface ❖ Robust Microsoft EA module provides you the ability to o View Microsoft EA transactions o Report Software usage o View/Download signed contract and CPS o View Billing Events o Run reports against your EA agreement Workflow Automate your approval process by leveraging our electronic approval routing process based on user defined business rules such as dollar limits. Our workflow engine can support a wide array of corporate approval scenarios. Here is a rundown of its features: i ❖ N-tier design - Have as many levels as you want ❖ Control ordering by assigning buying limits to all users to set a threshold for triggering workflow ❖ Supports Workflow approval groups so that approvers can be chosen by individuals when certain approvers are out of the office. ❖ Ability to set Alternate Approver to temporarily forward orders to another approver in the account ❖ Commodity base approvals ❖ Automated Email Notifications to keep everyone posted ❖ Change log to track and view comments and change notes EN POINTE ■■■■■■T r.4 H N O 1.O G i E S 310-337-5200 www.enpointe.com ■ En Pointe E-Procurement ■■■■ MENNEN TECH NOLOGI ES _ . 77 Real Time Inventory With our real-time availability check,you can get inventory updates from all warehouses of the selected source.The location of each warehouse is shown on the map for easy navigation.And yes,we always ship you the products from your nearest warehouse location to minimize your freight cost. ❖ Get up to the second inventory updates ❖ Optimize freight costs ❖ Meet delivery expectations A-, Manufacturer: Hewlett-Packard Mfg.Part x; DSC23UT=ABA Supplier Part M: Sou Dlstnbutor 1 Description: HP Elite 8300 Ultra hrrl PC(ENERGY STAR; sFrrtgton ro[ Fremont,CA 1=� � Montana Uak M ota Mo otrea Norcross,GA o. ko Dns r Ia Toronto -- Richardson,TX 11 Oregon Mrehigan q-_—.' Idaho Wyoming C ogo �',� New Romeoville,IL =' Nebraska a Iowa aro III' Penna Oln•e Branch, Indian New York Nevado UHItICI.St>!t!II MS Franco Utah Colorado Kansas West Missouri Vi.grrna \ Monroe,NJ _.= Cakiornia Kentucky Virgins \ ♦Ten nes.V North Carokna Chart Lilts.VA -� gr,gJ lea Arizona Vke�e grkanses Mer 8 ea•..rton,OR '_-: -.. Phoenix Max co pa MiSarsslPDl Cwra Dist icT of San Diega Alabama Columbia Grove City,OH ---- Texas Georgia Louisiana Total Antonia- Houaton Available 243 rlorida Quantity: t.:rlilnrniu Mon�eiieY-. Gulf of Mexico Last Info 10/23/2013 updated: MlxiCo HaYaana Las 10:24:51 AM - Msp datr Ss4t 3 Gap gla.INE31.Mapl-ink erns ei usa �perts map e.�or Product Finders Finding a compatible Memory,Cables,Printer,Printer Accessories and Printer supplies can be cumbersome. With our Product finders, you can easily find right products without a requiring any Technical knowledge at all. ❖ Intuitive wizard based approach ❖ Always find compatible products for your desktops, laptops, servers, printers, and accessories. ❖ Helps you reduce your cost by reducing the number of returns. EN POIN _TE ■■■■28 T.f)i I t, 310-337-5200 1 www.enpointe.com ■ ■■ Pointe [100 En E-Procurement ■:::: POINTE TECHNOLOGIES Quote from Fn Pointe Quote from En Pointe feature lets you accept and convert quotes into purchase orders just by a single click. Take advantage of this module and perform all quotes related operations from your AccessPointe account,such as: ®,. ^* View your requested quotes on your AccessPointe Dashboard Accept&Transfer quotes into orders Request for more Changes and get updates Decline quotes and send reasons for rejections to En Pointe Sales team Quote Revie:. li customs: En DEMO<10-51D !En Pointe Technologies QouteN: 25134252 18701 S.Rguaaa Street Quote manse: trst Gardena,CA 902484506 stator Saved 310-337-5200 Last atodfified: 10/24/2013 04:42 AM csrw2agrLE�r; treabed bin INalid,Sind This quote would sbv vdid for just 3 days and after that you won't be eligible for this pots.So please accept Nat in 3 days else it wont be Noe anymore HP LTO Ult ium 3 Tape Cartridge 30 1 449.4S $26•01 MFG•C7973A EP= EP1827644 $2501 Manufacwra: Hev;H!-0aGorE Remove You Save 47.40% t SubtotaF $26,11 Let P—: $19.45 Total Savings; 37.40% Shipping: Woo i. Tax: $2.34 !1 Total: , . $28.35 Custom Fields Our application is a complete procurement solution, able to support custom g! fields such as cost centers,budget codes,and other order entry values that your • j5 I financial process deem critical for efficient processing of an order. It is flexible -- to fit around your procurement process. Utilize as many Custom fields as you choose Make them mandatory or optional •:• Custom fields can be textboxes, drop downs and/or text fields. •:• Ability to map them on invoices (limit applies) EN POINTE ■■■■■■TECHNOLOGIES 310-337-5200 1 www.enpointe.com ■ TECHNOLOGIESEn Pointe E-Procurement 0000 711 Favorites The favorites feature allows you to store any number of products in an easy to find format that allows a convenient way to add them to an order.This feature is ideal for products that are often ordered by you on a regular basis. This feature can be made available to all employees and therefore support very personalized product lists. You can also identify your favorite products while searching products in AccessPointe by utilizing the information icon on Product Details page. My Favorites Dashboard panel allows you to view and add your favorite products as soon as you login. My Favorites Sort by A-Z Sort by Recent Added I� 510.0( a76-11 $1,416.64 newsS195.44 Ht6k:TrL4OD4Ua WGO:74CO-CMDE HKV®93AsaG) MGM Qi61ASAb1 i y Tarqus Revolution Deluxe TTL400 Notebook Tarqus TTL400 Revolution Deluxe Notebook HP LaserJet Enterprise 600 P4602X Printer HP LaserJet P2035 Printer Case Case with Countrywide Logo Price Alerts Get notified right away when the price of a certain product drops to or below your desired price point. Enjoy promotions and discounts on products as soon as they are available. If you are interested in knowing when this product's price drops below a certain amount,please enter your target price and your email addresses) below. Email Address:" pricealert@enpointe.com Use semicolons between addresses. Target price:m 1 100 Do not notify me after(mm/dd/yyyy):' 1,2/2012013 (MM/DD/YYYY) t N POINTE ■E■■■■ FCHNOLDGlES 310-337-5200 1 www.enpointe.com ■ En Pointe E-Procurement .000 ■■■ ■■■■■ MENNEN TECH NO LOG I ES Price Audit While we always show you the lowest price on AccessPointe,you might still want to see prices and availability from other distributors. Specifications Internet Bun Cesm6 W 1 fu 3+tS:7B $73.91 Quantity: I Dismlw4x2 c -, tia.zd S74.59 Quanti ty: I DizibuV 3 Si-35r78 S71.91 Quantit 1 Y 'Sp—il Dscount Type G Govemmmt Pricing I Educational Prong s Special Bid Priong P Pronumonal Pnmg Can't Find It? En Pointe provides easy tools to help us help you find products, or answer questions. Our"Can't find it?"wizard will alert our professional support staff when you need help. This"Can't find it?"prompts the customer to provide a text description of the item they are looking for and how En Pointe can contact them. Our customer support teams are then immediately notified and will provide the customer with the exact information they need. ., EN POINI ..■■■■TECHNOLOGIES 310-337-5200 www.e-npointe.com ■ PointeEn E-Procurement ■00:: NEWSOM TECHNOLOGIES For More Information Send an email to apsupport@enpointe.com to schedule a demo today. Visit www.accesspointe.com to get a sneak peak. See our blo,s at www.enpointe.com/blog-tag About En Pointe Technologies En Pointe Technologies is a leading provider of I.T. products and services to organizations nationwide. Our core offerings include hardware/I.T. fulfillment, software licensing management, as well as managed and professional services. This integrated set of solutions is supported by our E- Commerce platform. EN OIE M.M■■■TECHNOLOGIES 310-337-5200 www.enpointe.com En Pointe SLED Resumes Name Aaron Rosenberg Title Vice President, Public Sector En Pointe Contact 1940 E. Mariposa info El Segundo, CA 90245 (310) 337-6118 arosenberg@enpointe.com Summary Mr. Rosenberg is responsible to leading En Pointe's public sector business across the United States. He has years of demonstrated success for growing companies in all stages of organizational life cycle and all phases of maturation with a strict focus on sustaining strong revenue growth. Companies have averaged a 5-year revenue CAGR in excess of 40% and EBITDA of 45%. Track record of growing revenues from start-up to an excess of$250M in annual recurring revenue, achieving an enterprise value in excess of$400M. Developed sales, business development, channel development, account management, marketing and legislative affairs teams responsible for delivering over$1 B in contracted revenue in software, SaaS and professional services. Skills Inventory • Working with Leadership team to build & provide strategic sales and marketing leadership. • Uncover and develop new market opportunities for revenue growth. • Identify strategies to help achieve SLED-centric client goals to build top-line service models. • Demonstrate effectiveness in developing new business and maintaining existing business through ongoing successful sales and marketing tactics, but also as a result of personal relationships with clients. • Provide clear direction to sales and operations teams in staffing, training, and performance accountability. • Manages process issues, personnel issues, and strategic growth across accounts with other groups. Certifications . Completed courses and certifications by the California Legislative Ethics Committees in ethics and laws relating to lobbying. Work Experience • 20 years servicing the public sector, including Federal,State & Local agencies • Managing a $250M P&L • Supported over 1000 public sector procurements • Delivering over$113 in public sector contracts • 20 years in Information Technology and IT procurement • Maintained leaderships positions with organizations such as PricewaterhouseCoopers,Globanet, Bravo Solutions&Apria Healthcare Member of the Advisory Board GovAxon January 2011 —Present(4 years 11 months) 1. En Pointe SLED Resumes SVP WWSales & Marketing C)Globanet Globanet December 2013—April 2015(1 year 5 months)Greater Los Angeles Area Advisor & VP of Sales Junar January 2012—December 2013 (2 years)Greater Silicon Valley Area EVP WW Business Development& Customer Success RHL May 2008—January 2012(3 years 9 months) ,. VP, America's Theater ' T ' 'S Traffic Safety Systems Ltd March 2003—May 2008 (5 years 3 months) Director of Business Development BravoSolution January 2001 —March 2003 (2 years 3 months)San Francisco Bay Area Senior Consultant PWC PwC May 1997—February 2001 (3 years 10 months) Manager of Compliance and Corporate Development Apria Healthcare February 1994—March 1997(3 years 2 months)Orange County,California Area Aaron Rosenberg is responsible to leading En Pointe's public sector team and driving growth across the US marketplace Aaron has spent nearly two decades serving the public sector and has directly worked with 100s of Federal, State and Local agencies. Prior to En Pointe, Aaron served as the Senior Vice President of Worldwide Sales for Globanet, a global leader in information management and social media governance. Prior to Globanet, Aaron served as corporate advisor and executive with Junar, a pioneer in cloud-based Open Data platforms. Aaron has managed P&Ls of $250M and has run global sales, business development, marketing, government relations and customer acquisition teams. He has held senior positions with leading IT consultancies and holding companies like PricewaterhouseCoopers and Internet Capital Group. Aaron has managed relationships with large software publishers like SAP and Oracle, and has directly managed large-scale technology programs with both public sector and commercial clients like Disney and the US Department of Homeland Security. Aaron holds an undergraduate degree from University of California, Santa Barbara and graduate degrees from Pepperdine University and CSPP. 2. En Pointe SLED Resumes Name Kathy Perez Title Vice President Business Development and SLED En Pointe 16478 Eugenia Way Contact Los Gatos, CA 95030 kperez@enpointe.com 0-800-819-7501 C-408-221-4099 Summary Solution Selling, Business Development, Cloud Computing, SaaS, Sales, Enterprise Software Channel Partners, Account Management, Direct Sales, Salesforce.com Education San Jose State University Master of Business Administration (MBA) 1985—1986 University of the Pacific BME, Music 1976—1980 Work Experience En Pointe Technologies Executive Director IBM/VP Sales 01/1996 to Present • General contract ownership and client management support for Commercial and Government accounts. • Provide team management and direction for IBM Global Services including external clients and acquisition accounts. • Work closely with client teams and required En Pointe departments to define business requirements and establish seamless processes to meet mutual cost savings and efficiency objectives. • Negotiate with vendors on price, terms and conditions to ensure competitive terms and establish Special Bid prices with manufacturers. • Provide regular review through Quarterly Business Reviews, (QBR), report data and report card scores. Identify customer issues followed by resolution plan to increase customer satisfaction. • Maintain close communication with Customer Executive Management. 3. En Pointe SLED Resumes Senior Account Executive/ Enterprise Accounts 060/1993 to 12/1995 • Responsible for the management, development and profitability of commercial accounts throughout US. • Responsible for all enterprise companies. • Focus on Account penetration and establishing eProcurement solution with Top 10 company accounts. • Supervised and trained dedicated sales teams including Field Sales and Inside Sales. • Implement Life Cycle Management solutions for all Hardware and Software sales to ensure maximum benefit to customer. • Successfully grew account base to excess of$150 million in annual sales. ComputerLand 50 Park Ave. San Jose, CA 95117 Field Sales Representative 10/1984 to 05/1993 • Direct sales to Fortune 1000 Companies in Silicon Valley. • Focused solution sales for infrastructure and end user hardware and software. • Major initiative to ensure Company IT standards within account base for cost and maintenance. • Timely resolution to customer problems and regular communication. • Provided optimal levels of support to a diverse clientele. 4. En Pointe SLED Resumes Name Imran Yunus Title Director—Government Sales En Pointe Contact 1940 E. Mariposa El Segundo, CA 90245 Office Phone: 310-337-5908 Ext: 5908 Email: iyunus@enpointe.com Summary Over 25 years of sales and sales management experience provides Imran with comprehensive hands-on direct sales experience especially with governmental customers. His customers have purchased at least$1.5M, per month, of technology related products and services over the past 25 years. His customers include the City of Los Angeles, the County of Los Angeles and the Los Angeles Department of Water and Power and Los Angeles World Airport. Education California State University Fullerton • MS Management Information systems • BS, Business Administration Accomplishments • Managed the City of Los Angles Single Source Hardware and Services contract, for all City departments including, LAWA and DWP,for 20 years. • Nominated Supplier of the year by the City of LA and DWP • Qualified for Presidents club for customer satisfaction, for the past 20 years. • Instrumental in winning contracts with County of LA, County of Riverside, City and County of San Francisco, GSA Schedule, several CMAS and SLID contracts with the State of California, LAWA, Port of Los Angeles, LA DWP and many more. • Currently managing one of En Pointe's most successful team, both in customer satisfaction and sales revenue. • Extremely well respected in the manufacturer community, work very closely with HP, IBM, Lenovo, Cisco Dell, Microsoft and many more. Work Experience En Pointe Technologies Sales, LLC—May 1997 to Current Director of Sales 5. En Pointe SLED Resumes As a team leader Mr. Yunus conceptualizes and guides his sales team to execute innovative and integrated channel marketing programs for all routes to market with identified partners including events, digital marketing, social media, field marketing, media buys, content syndication, etc. He provides strategic marketing direction by engaging with partners to understand business objectives and the ability to use that insight to build and execute marketing plans and strategies focused on qualified pipeline creation. He engages customers and build awareness for En Pointe offerings while generating qualified leads, and driving new business. He monitors, analyzes and reports performance against forecasts and past performance. Leverage results to increase success of future marketing programs. He is a master at improving channel partner sales teams' functionality by developing enablement tools and effective communication methods in multiple geographies. He has led his team the SLED team to year to year growth over the last two decades. NovaQuest Information Systems - March 1992 to May 1997 Sr.Account Executive Sold NovaQuest offerings while managing the sales and service pipeling. Collaborated with company executives, setting product & solution offerings and sales & marketing strategies. Developing and managing new accounts while maintaining and sustaining successful long-term relationships with key decision makers up to and including the "C" level. Developing, maintaining, and leveraging strong relationships with OEM Partners and distributors. ComputerLand: - December 1982 to February 1992 Account Executive Growth leader in information technology sales. 6. En Pointe SLED Resumes Name Randy Everett Title Senior Account Executive- Government Sales En Pointe Salt Lake City Contact 801-617-0553 reverett@enpointe.com Summary Over 32 years of sales and sales management experience provides Randy with comprehensive hands-on direct sales experience especially with governmental customers in the State of Utah. Accomplishments • Managed the Salt Lake City Single Source Hardware, Software and Services contract, for all City Departments Public Safety, Mayors Office for 19 years. • Instrumental in winning contracts with State of Utah, Salt Lake County, Salt Lake City. • Worked closely with HP, IBM, Panasonic, Lenovo, Cisco Dell, Microsoft and many more for over 30 years. Work Experience En Pointe Technologies Sales, LLC - Oct 2001 to Current Senior Account Executive En Pointe provides computer hardware and software licensing products as well as a full range of I.T. services. We are the trusted advisor to thousands of I.T. organizations nationwide, including commercial enterprises,government agencies, and educational institutions. En Pointe is an experienced value-added reseller that provides its customers with complete technology solutions, including: Direct online access to an inventory of over$2 billion of mainstream PC hardware, office supplies, peripherals, accessories, and software Real-time links to more than 40 supplier warehouses nationwide Optimized shipping via dozens of distribution points Dedicated account management and support teams The Electroregeneration Society-Jan 2009 Jan 2012 Chief Operation Officer The Electroregeneration Society enriches lives through affordable access to technology by repurposing electronics, supporting technology education and developing community partnerships. 7. En Pointe SLED Resumes This is a Non-profit that I sat on the board of directors as the COO and the treasurer. Our three main goals are: 1. To keep as much electronic waste out of the landfills as possible, by refurbishing it if possible and responsibly recycling if not. 2. To place the refurbished equipment with non-profits in the state of Utah so that they will be able to enrich others lives with affordable access to technology. 3. Develop community partnerships with the IT community, to support the IT needs of non- profits. Uintah Business Systems -January 1996 to July 2001 Connecting Point/Softshop -December 1983 to January 1996 Manager 8. En Pointe SLED Resumes Name Michelle Day-Wirth Title Account Executive Public Sector En Pointe Mday-wrth@enpointe.com Contact info Office 310-337-5299/ Mobile 702-875-5511 Summary Passionate sales professional with long-term experience selling technology solutions (software, hardware, professional services) and building customer loyalty. Excited to help customers drive results through innovation and change. Skills Inventory Sold leading technology solutions to Education (K-12 and Higher Ed), State and Local Government, and Healthcare customers for 20+years. Managed ValuePoint software agreements for State of Nevada and New Mexico for past 2 %2 years. Championed and managed complex sales strategies and projects (server and desktop virtualization, server consolidation, data management, Microsoft infrastructure, and IT security initiatives) while engaging internal teams, customer teams and manufacturer resources throughout the process. Sold at senior/executive C levels and assisted customers with RO1 and TCO benefits to help solve their business problems and support their vision. Managed hardware and software contracts for 5th largest school district for 20 years. Excited to learn and represent new technologies that can help customers and drive results through innovation and change. Certifications CA Technologies Mobile Device Management HDS (Storage) Sales Qualified Professional Microsoft Sales Competency Assessment for Systems Management Microsoft Sales Competency Assessment for Server Platforms Symantec Sales Expert Data Loss Prevention VMWare Sales Professional VSP5.5 VMware Sales Solutiontrack— Disaster Recovery 9. En Pointe SLED Resumes VMWare Desktop Virtualization Sales VMWare Infrastructure VirtualizationSales Work Experience ■ En Pointe Technologies, El Segundo, CA, December 2011—current Account Executive Public Sector Emphasis on selling core solutions and professional services around Modern Data Center/Cloud Infrastructure, Messaging and Collaboration, IT Security, Systems and Storage, Systems and Service Management Networking and Communications ■ Zunesis, Las Vegas, NV, December 2008—April 2011 Senior Account Manager Sold IT infrastructure solutions and professional services to Public Sector, Education and Commercial Accounts. Helped define business strategy (sales strategy, marketing strategy, solutions focus) for sales district. Coordinated resources and personnel to support this strategy while leveraging team members' strengths and talents. Specializations HP Selling Strategies for Storage and Server Solutions Workshop and Training Hewlett Packard ERATE training HP/Barry Rhein Associates—Selling through Curiosity Microsoft/SPI Solution Selling Xerox Peak Advanced Solutions—Docushare Sales Training 10. En Pointe SLED Resumes Name John D. Gonzales Title Account Executive En Pointe 1613 Rusty Nail Loop Contact Round Rock,Texas 78681 (512) 992-9952 JohnGonzales@Enpointe.com Summary • Highly motivated, ambitious, and results-oriented professional with a broad background in senior level sales positions. • Outstanding communication, presentation, and negotiation skills. • Excellent analytical, decision-making, and problem-solving abilities. • Successful in building long-term business relationships, and establishing an exceptional rapport with individuals on all levels. • Enthusiastic leader with the ability to supervise, train, and coach others in fast paced team environments. • Strong organizational and time management skills with attention to detail. Education TEXAS TECH UNIVERSITY, Lubbock,Texas Coursework in Civil Engineering and Political Science, Dean's List Work Experience En Pointe Technologies Account Executive - 2015 to Present • Manages SLED opportunities in Texas. ENTEGRA TECHNOLOGIES, INC.,Austin,Texas General Manager—U.S. Defense & Government Programs • Managed Federal Civilian, State & Local Government, & DoD accounts • Supervised 6 direct reports & a vertical specific marketing team • Developed market specific product with lead engineer • Worked closely with the Board of Directors & Investment group to educate the team on government business & sales strategies • Met with C-Level management teams across all government verticals XPLORE TECHNOLOGIES, INC.,Austin,Texas Director of Sales—U.S. Department of Defense • Managed all Federal Civilian & DoD accounts, globally 11. En Pointe SLED Resumes • Closed the single largest project in the history of the company, Army PM UAS • (Unmanned Aerial Systems) totaling more than $18m. • Worked closely with the VP of Engineering & lead mechanical engineer to develop custom solutions for the advanced warfighter. • Planned & implemented annual budgets for the entire Fed team. • Accurately set quotas & expectations along with the executive team. • 2010- 2011 DELL, INC., Round Rock,Texas Rugged Solutions Account Executive, Federal—U.S. Department of Defense • Managed U.S. Navy, USMC, & U.S. Air Force accounts • Served as technical subject matter rugged solutions expert for all direct DoD account teams. • Grew Dell's rugged computing by 27%year over year. • On-boarded new partners to complete Dell's rugged solutions portfolio, including Crystal Rugged Servers, Xplore Rugged Technologies,Two Technologies, & Jericho Defense Systems. • Closed large rugged program contracts for USMC MCHS, U.S. Navy SPAWAR, Scott AFB -AMC, ROVER HQ—Pentagon, U.S Air Force AETC, & U.S. Air Force eTools program. MPC-G, LLC,Austin,Texas Regional Sales Manager,Federal-U.S. Navy (2007-2010) • Managed a $60 million Department of Defense U.S. Navy account, and generated weekly and quarterly forecasts. • Traveled nationwide to attend upper Brass meetings with senior level Naval personnel including Executive Commanding Officers. • Consulted with Civil Service CIO's, I.T. Directors, Network Managers, Network Engineers, and Network Administrators to determine technology needs. • Collaborated with internal cross functional teams to sell all lines of business with an emphasis on storage servers(MPC-G, Hewlett Packard, and Hitachi). • Managed the U.S. Navy's"Fast Attack" submarine rugged computing re-outfit($27 million contract). Account Executive,Healthcare - promoted within nine months (2007) • Consistently exceeded sales goals in the South Central U.S. region. • Developed healthcare accounts including Christus Healthcare System,Children's Medical Hospital of Dallas, Doctors Hospital, Lubbock Heart Hospital, and Seton Medical Center. • Managed the"Touch Screen All in One PC Offering", and developed storage solutions to meet customers' needs. DELL, INC., Round Rock,Texas Account Manager,Federal • Served as a member of Dell's sales team managing the largest civilian federal account. • Provided technical concept design to one of the nation's most secure networks. • Involved in winning a blanket purchasing agreement totaling$294 million. • Successfully grew market share by 23%. • Co-developed Dell's ongoing Vista Imaging Platform in 2006. 12. En Pointe SLED Resumes Name Pat Accimus Title Account Executive En Pointe paccimus@enpointe.com Contact Tel: 310-337-4578 Summary 25 years of IT Sales experience, specializing in SLED & Government sales. 14 years working for Microsoft. 4 plus years working with the WSCA- Naspo ValuePoint software contract. Covering The State of Alaska and Hawaii. Certs • Microsoft • VMware • IBM • HP 5 Work Experience En Pointe Technologies October 2011 —Present (4 years 3 months) SLED/Federal Account Executive for NW region. En Pointe Technologies is a leading provider of Information Technology Products, Security Services and other Public Sector IT Support Services to SLED Government Agencies. Our unique business structure combined with our strong contract management and extensive technical background has enabled us to provide IT equipment and value added services along with the best qualified sales and technical support at the most competitive prices in the business today. En Pointe's dedicated Public Sector team is focused on providing infrastructure and foundation solutions for the successful deployment of our Government and Education customer's initiatives in Security, Virtualization, Cloud Computing, Green IT, Classrooms/Learning and more. Purchase products and IT solutions,and take advantage of our easy to use online ordering application, specialized staff, and our competitive government pricing.Our online ordering application makes it easy to purchase products either from our Contract schedules or alternative COTS products. Microsoft Corporations - Redmond September 1997 —September 2011 (14 years 1 month) Redmond Overarching responsibility for account development and management within the logistically complex and contractually-challenging government/public sector.Charged with building sustainable relationships, interfacing with C-level management, IT Directors and state CIOs to forge new contractual licensing agreements or upgrade existing contracts. Position involved extensive account maintenance, requiring frequent in-person visits with clients. 13. En Pointe SLED Resumes Coordination of sales strategizing and tactics with field representative and technical specialists.Teamed-up on quarterly in-person sales and upgrade visits to key clients. Recruiting clients' IT Directors to become MS product evangelists within their own organizations, equipping them with the tools and talking points necessary to make the internal sale--a strategy that effectively facilitates completion of transactional and contractual agreements. Continually practices diligent account follow-up.Successful in presenting complex information in relatable terms, particularly as it relates to contractual and compliance adherence issues. Deep understanding of issues unique to government and public sector environments, and frequently negotiates with clients to amend contractual terms to allow the necessary flexibility(including the addition of non-appropriation clauses and good faith opt out clauses,etc.). Inherited lowest revenue territory in FY03,turned around to highest revenue in SLG vertical in only two years,from 68%to 120%attainment and revenue growth of 300%. Other key successes have included exceeding quota six years running with average YOY revenue growth of 15%; FY 07, 08,09& 11 winner of top industry vertical unit at Microsoft and member of 15-person team winning ATU district of the year; increasing EA seat coverage by 50,000 desktops in territory with annual revenue stream of$11M. SAS January 1997—January 2002 (5 years 1 month) In Enterprise and Channel Sales, charged with driving adoption of Microsoft solutions within the "Breadth" account space. Worked closely with a virtual team of resources, partnering with outside sales representative and technical specialist in a consultative, solution-based sales approach. Instrumental in selling clients on a philosophical shift in contractual licensing agreements, from the traditional one-by-one method to the "site license" approach.This allowed far greater simplicity, the blanketing of multiple deals under one contractual umbrella, and ultimately saved clients considerable revenue over five and six-year time frames. Led a 552%growth rate during five-year tenure, from $4.2M to $23.2M revenue. Established self and team as a trusted advisor across the client base, successfully closing 32 Enterprise Agreements and ensuring minimum of 80% accounts covered by Volume Licensing Agreements. SAS INSTITUTE Account Executive SAS January 1995 —January 1997 (2 years 1 month) In a highly competitive market and largest revenue target in Western region (Northwest), responsible for customization and sales of software solutions and consulting packages to prospective and existing accounts. Established impactful,collaborative relationships with clients' key decision makers. Designed, prepared and delivered customer presentations and RFPs. Consistently attained 110%of sales quotas. Led launch and rollout of a new Financial Solutions product line. 14. En Pointe SLED Resumes Name Oscar Munoz Title Account Executive En Pointe E-Mail:omunoz@enpointe.com Contact info Phone:310-337-5907 Fax: 310-337-6175 Summary University of California Los Angeles B.S. Physics Skills Inventory Strategy, Professional Services, CRM, Channel Partners, Partner Management, New Business Development, Solution Selling, System Integrators, Cloud Services. Certifications VMWare, Dell, HP, Symantec, EMC Work Experience 1996—2015—En Pointe-Account Executive Led the Los Angeles County team with an emphasis on customer service. Led LA County setting up their employees and family purchasing program. Lead generation across the Southern California. 1991-1996—CompUSA—Account Manager Sold computer systems. 1989—1991— UCLA—Teaching Assistant 1984— 1989— Undergraduate studies CSULB Specializations Client Solutions, Networking, Data Center, Virtualization, Security and Training 15. En Pointe SLED Resumes Name Lance Pine Title Account Executive En Pointe 2175 Willow Lane Contact Lakewood Colorado 80215 (720) 940-6233 (pine@enpointe.com Summary Results oriented sales executive with a proven 20+year track record selling technology solutions to IT, infrastructure and datacenter decision makers. Experienced in the development and implementation of high impact sales strategies to commercial and public sector clients. Accomplished in developing new regions and jumpstarting static territories. A sales professional who holds himself personally accountable for results. Certs 0 HP-CISS • HP-3Par • NetApp • VMware-VSP 5.5 Work Experience En Pointe Technologies Senior Account Executive/Regional Manager-Public Sector 2003--PRESENT Responsible for acquiring and managing corporate and public sector accounts in the Rocky Mountain Region. Oversee sales, sales process and sales execution, including customer facing presentations. Negotiated contract with CenturyLink, a fortune 500 company, for IT Products and Services. • Resulting in over$15 million of revenue to date. Negotiated Software Contract with WSCA/NASPO State of Colorado • Awarded $2.1 million project with Jefferson County School District • Coordinated team on $1 million project award from Cherry Creek School District Developed strategies that secured contracts over time with: • BP, First Data Corporation, Ball Corporation, National Institute of Health and General Dynamics. Vendor relationship manager: • HP, HDS, NetApp, Cisco, Dell, Microsoft, VMware and Symantec. 16. En Pointe SLED Resumes Name Doug Orman Title Account Executive En Pointe dorman@enpointe.com Contact Office: 866-457-1375 Ext.3551 Cell: 763-234-1941 Summary 32 years in sale in IT environment,working all level of management. Account manager in both commercial, public sector and healthcare. Effective communication skills to translate customer needs into service and products solutions. Excellent problem solving and communication skills. Excellent software licensing knowledge with all major publishers. Education Minnesota State University, Mankato BS, Computer Science and Marketing Certs • HP PSG and Enterprise product • VMware Sales Certification • Symantec Sales Certification • Microsoft Sales Certification Work Experience En Pointe Technologies Account Executive— 1997 to Present Over 20 years of experience in developing and managing long term customer relationships in the information technology market place.Assist customer in managing their IT needs in Software Licensing, Enterprise Networking/Storage,Security, Cellular data solutions and Services. Specialties: • Comprehensive experience and training in the software licensing and security areas. • Software publishers include: o Microsoft o Symantec o Trend o McAfee o Citrix and many others. Consult with customer on the most cost effective way to purchase and manage software licensing in their organization.Assist in negotiating the most favorable pricing and terms with the software publisher. Entex Information Services:Sales of IT products and services. 17. En Pointe SLED Resumes Name Donald Born Title Account Executive En Pointe 1940 E. Mariposa Ave, El Segundo, CA 90245 Contact Ph: 310-337-6154 Ext. 5154 DBorn@Enpointe.com Summary Experienced sales professional. Strong knowledge of State and Local Government Information Technology with a successful sales background in computer hardware, software and services. Successful track record of generating revenue in highly competitive marketplaces and in retaining existing customers through exceptional customer service. Skills Inventory Go-to market strategies, Presales, Saas, Software, Hardware, Business Intelligence, Cloud Technologies. Work Experience En Pointe Technologies Account Executive - State and Local Government Responsible for selling hardware, software and services in public sector. Daily activities include responding to bids, RFP's, RFI's and creating unsolicited proposals. Work with En Pointe Professional Services, partners, manufacturers to deliver solutions in the public sector space. Work directly with customers to influence purchasing decisions and agreement terms. December 2000 - September 2014 Microsoft Corporation Account Executive - State and Local Government Responsible for providing strategic business leadership, driving customer satisfaction, growing revenue and day-to-day account management activities.These activities included building and managing key relationships, monitoring deployment projects, engaging resources and leading a diverse virtual team as well as engaging with Microsoft's senior leadership team for Executive Sponsorship. I was responsible for teaming with Southern California local government customer's IT organizations, Microsoft Consulting Services and Premier Support to articulate a clear vision for implementing and supporting Microsoft technologies and solutions. I was also responsible for mobilizing all appropriate Microsoft partners and resellers to support customer interests while keeping Microsoft's long term interests in focus. Working with an Account Technology Strategist, was responsible for developing and executing an overall account plan to retire and exceed quota. Additionally, I drove deployment of Microsoft's infrastructure products across all divisions of the 18. En Pointe SLED Resumes account and ensured that line of business applications was developed on Microsoft's platform. I also developed formal case studies and press releases highlighting Microsoft-based solutions. 1995 - 2000 En Pointe Technologies Account Executive- State and Local Government Hired to plan and execute sales and marketing strategies for En Pointe Technologies for local government accounts. Responsible for selling hardware, software and services in public sector. Daily activities included managing an inside sales team, responding to bids, RFP's, RFI's and creating unsolicited proposals. Worked closely with En Pointe Professional Services to deliver services in the public sector space. Worked directly with customers to influence purchasing decisions and agreement terms. 1991 - 1995 CompUSA Account Manager-Direct Sales Managed local government and commercial accounts in Southern California. Began managing the Los Angeles County sales team in 1993. Secured the Los Angeles County approved vendor agreement for hardware, software and training and grew revenue each year. Secured and managed reseller agreements with Dell, Cisco and others. Maintained licensing agreements with Microsoft, Lotus, WordPerfect, Novell and other industry standard software companies. 19. En Pointe SLED Resumes Name Bob O'Connor Title Account Executive En Pointe Telephone: (310) 337-5202 Contact e-mail: boconnor@enpointe.com Summary Account Executive with consistent track record of success in sales and business development. Proven expertise in domestic and global marketing, strategic planning, and key account management. ■ 27 years experience providing information technology solutions to key customer accounts. ■ Account Executive with En Pointe since February2004. Manage over $60M in contracts for high profile En Pointe government and commercial accounts including LADWP, Los Angeles World Airports (LAWA), Port of Los Angeles, County of Riverside, City National Bank and MUFG Union Bank. ■ Extensive experience working with LADWP personnel and systems over the last 7 years managing 3-year Hardware Procurement contract #'s 47727, 47029-1 and current contract#47273E-5. • Multiple contracts won from Los Angeles World Airports (LAWA) for providing IT Training and Multiple IT industry related strategic and consultative sales trainings; HP Certifications Accredited Sales Professional (ASP) Education Merrimack College— BS degree in Accounting Work Experience ■ Multiple technology start-ups involved in web-based solutions including content managementand security- 2001-2003 ■ Axent Technologies - 1998—2000; sold enterprise security solutions; company was eventually sold to Symantec. ■ Attachmate Corp— 1996— 1998; marketed & sold web-to-enterprise and desktop-to-host business solutions 20. En Pointe SLED Resumes Name Bill Abrams Title Account Executive En Pointe Ph: 201-655-0251 Contact info babrams@enpointe.com Summary Skills Inventory Highly skilled Information Technology professional with a 20 plus years experience in infrastructure, sales, management and data communications. Completion of health IT training from Columbia University, HIT Certificate program—Security specialty, AHIMA CCHIIM certified for Implementation Manager. Excellent verbal and written communication skills. Outstanding time management, organizational, and problem solving skills. Strong motivational and interpersonal skills. Training from Columbia University. Certifications CHTS-IM Work Experience Government Accounts Manager Enpointe Technologies 2010—Present (5 years) New Jersey Negotiate software and services contracts with vendors including pricing and SOW's Execute process management for delivery of software and services Recommend software packages and provide evaluations of perpetual licenses vs cloud, SaaS, laaS, and hosting services Monitor and control multi-state software supply contracts, assuring adherence to corporate guidelines, government compliance and budgetary restraints Manage vendor and customer relationships to expand depth of business sectors Oversee inside team of 10 people Training of new personnel Achievements: Improved processes efficiency resulting in contract value increases from $3,000,000 to $24,000,000 within 18 months Expert contract negotiator achieving win-win solutions for all parties Clearly communicate contract content to vendors and government agencies for mutual benefit 21. En Pointe SLED Resumes resulting in trusted adviser status Started with 1 contract and 2 states and now supervise 2 contracts and 9 states Director of NY Public Sector Westwood(now Emtec) August 1999—November 2009 (10 years 4 months) Sold infrastructure, system integration, and computer maintenance packages Managed and expanded contracts with government, health and education entities Implemented business development and marketing initiatives, including trade show management Practiced consultative selling of IT Solutions for business problems Trained and managed sales staff Negotiated competitive contracts and implemented policies and procedures for successful execution Expanded vendor relationships, leveraged vendor programs to win business and increase profits Achievements: Won and managed an $800,000 software migration and hardware upgrade project for New York State Veterans Home Secured $900,000 tablet project for the New York City Department of Health Closed and managed $1,400,000 rollout for the New York District Attorney's office Managed a $1,300,000 project for the New York City Department of Transportation Won and held servicing agreements with the New York City Human Resources Administration Won a ten-year hardware and services agreement with the New York State Office of General Services Senior Account Manajzer Manchester Technologies 1986—1999 (13 years) Wide area marketing of computer solutions to Fortune 1000 and medium size firms. Developed accounts for maximum dollar volume across a broad range of products. Manage all aspects of account development including cold calling, contact management, product recommendation, delivery schedule, and payment schedule. Specialties include design and implementation of networks and wide area communication systems Specializations HIT security basics and Training ITIL basics Proficient in all aspects of Microsoft Office Consultative selling Vendor certifications VMware VSPS and desktop virtualization 6 Symantec BackupExec 2012 SSE and SSE+ 22. En Pointe SLED Resumes Name Barb Grossman Title Account Executive En Pointe Email: bgrossman@enpointe.com Contact info Phone: 866-457-1377 Local Address: PO Box 16123 Minneapolis, MN 55416-0123 Summary Joined En Pointe Minnesota as an AE in August 1997. We won our first State Prime vendor Enterprise Hardware Software and Services Contract in 2000 and have since won 3 additional State Contracts. Currently Manage three ValuePoint/NASPO contracts: Cisco Systems, HP Enterprise and HP Inc. for State of Minnesota Skills Inventory Collaboration with our internal resources and vendor partners has made En Pointe a trusted partner for the State of Minnesota, Cities, Counties and Schools in solving their business critical issues and requirements. Certifications VMWare, HP Enterprise and HP Inc., Microsoft, Intel, Apple, Cisco Work Experience En Pointe Technologies 1997-Present: Account Executive As an En Pointe Senior Sales Executive who concentrates on (State, Local Gov't & Higher Ed) Enterprise Market Sales function, Barbara sells IT Products and Professional Services to new and existing En Pointe SLED customers, as well as maintaining positive on-going relationships to meet evolving customer needs. She's an expert in developing business, responding to RFP's, developing proposals for presentation to customers, and selling Products and Services. She is supported a cross-functional teams from En Pointe's Marketing, Systems Engineering and Product Development team. She has excellent relationship building, negotiating, and technical skills to assist her clients. BusinessLand Sales Executive 1985-1991 Led Businessland by articulating product benefits and advantages of Businessland's core sales message. Opened new accounts. Opened new sales territory which included pipeline development, territory planning, account planning, forecasting, quota attainment, sales presentations, and short term, midterm, long term opportunity management. Pickwick International Record Distributor: Account Executive French Teacher Specializations Converged Infrastructure, Cloud Computing, Assistive Technology, Virtualization and Training 23. ?, ` TAB M EN POINT9 �1 Request for Proposal ADSPo 16-00005829 Solution for: Missy Mudry State of Arizona, loo N. 15th Avenue, Suite 201 AUTODESK Phoenix, Arizona 85007 Adobe Phone: 602.542.9125 ter , ,. ,. MISSY.MUDRY�a AZDOA.GOV ���» Novell symantec. Presented By: CITR ]C y37nr+antoc ttatNeum r4ratrr ,.. En Pointe Technologies Sales, LLC 194o E. Mariposa Ave El Segundo, CA 90245 Tel: (310) 337-5200 Website: www.enpointe.com Contact: Imran Yunus Director of Government Sales Office Phone: 310-337-5908 Email: iyunus@enpointe.com Date: December 17, 2015 MENNEN } ATTACHMENT 6 RESPONSE TO SCOPE OF WORK METHODOLOGY NASPO ValuePoint Master Agreement for Software Value-Added Reseller(SVAR)Services Corporate Office:(310)337-5200 1 www.enpointe.com 194o E.Mariposa Ave,El Segundo,CA 90245 I State of • POINTE ' AD '1 • 1/1/ • 1000 TABLE OF CONTENTS ATTACHMENTB..................................................................................................................... 1 NASPO ValuePoint Master Agreement for Software Value-Added Reseller(SVAR)Services Corporate Office:(310)337-5200 1 www.enpointe.com 194o E.Mariposa Ave,El Segundo,CA 90245 I I EN POINTe TECHNOLOGIES ATTACHMENT B 1.Offeror shall describe its overall approach to providing solicited services. Include how Offeror plans to meet or exceed requirements of the Scope of Work and Terms and Conditions. As the incumbent in the Value Point contract, En Pointe plans to continue to add value to all NASPO/Value Point Participants (NVPP) using the knowledge and experience that we've gained over the years servicing the current contract. We hold current NASPO Value Point contracts with HP, Cisco, and EMC. Recently we have upgraded our online system with SciQuest successfully. At the same time,we are actively expanding our offerings and streamlining our software services. En Pointe has grown as a company and are now part of PCM family of companies that includes, PCM and PCMG. This means we offer deeper relationships with OEMs and Software Publishers. We have advanced certifications with Tier 1 publishers and all three companies have 20+ years of experience as Value Added Resellers. We are constantly being awarded new state wide contracts and have a proven methodology for supporting city, county states, school districts and higher education institutions. With a world-class and experienced sales team, superior technology for procurement and an operations team well versed in government procurement, we will be able to not only answer all NVPP's questions but we'll be able to guide participants toward to right technology. Our Value-Add under this contract includes but is not limited to: • Experience managing On-boarding and transitioning of NASPO Value Point Participants • eProcurement Online Ordering and Reporting Tool/Customer Website—AccessPointe • Software Asset Management (SAM) Offerings • License Tracking and Consulting • Software Integrator LAR (SLAR)— Microsoft LSP. • Trained and Dedicated Account Managers The benefits of e-Connect: En Pointe's experienced Software licensing team can either advise you or do the heavy lifting on ongoing management and administration of your SW licensing procurements. • Strategy sessions help develop an understanding of NVPP's technology roadmaps • Assist in negotiations with manufacturers and publishers. • Planning, deployment, full or partial management and retirement of software publishers' technologies. Communication Plan to Create Outreach to NASPO ValuePoint Participants En Pointe will develop an operations set of guidelines and metrics specific to the needs of each NVPP. Our account managers measure deliverables and personnel using detailed reporting systems and scheduled conference calls (weekly) and when necessary monthly visits with designated NVPPs. We respond and deliver according to your expectations and adjust our operations accordingly. En Pointe will dedicate a Transition Manager to assist in defining key success criteria for both implementation and steady NVPP support. Upon contract award, these 12/10/15 En Pointe Technologies Sales, LLC Page 1 State of • POINTe resources will be assigned and will work with the NVP to finalize the Statement of Work, define participant's vision and continue to provide superior service. OBJECTIVES:The well-trained and dedicated support Account Team will be primarily responsible for providing advice and knowledge of the software license products. • Conduct account performance and service reviews on a periodic basis in accordance with the contractual requirements outlined in this RFP • Coordinating OEM and contract related meetings, product demonstrations and product evaluations with the various NVP Departments/Agencies. • Review work flow structure to ensure quality and efficiency for the NVPP's order processing. • Communicating the NVP's goals, strategies, and policies to all members of the En Pointe account team • Program impact/cost analysis • Organization specific training for participants • Proof of license reports • Cost analysis reports and recommendations. • Contract Compliance • IT Best Practices Recommendations. • Communicating the contractual pricing for all license contracts and other products to all users involved. • Training for NVPP Purchasing on En Pointe's Web Tools GOALS&TASKS: • Develop regular/ongoing communications schedule. • Develop communication review/approval process. • Create a special email address & mailbox to send all approved communications and receive all community responses/questions. • Develop inquiry response guidelines. • Coordinate with OEM meetings, webinars, training and seminars AUDIENCE: • NVP Purchasing Staff • Agency End Users (NVPP) • IT Directors • Others as Defined TOOLS AND TIMETABLES: Tools that will be utilized to communicate information to the NVP will include: • Company Intranet • Email • PowerPoint presentations • Conference Calls The tools will be used in combination with each other for maximum communication affect and NVPP exposure. 12,10,15 En Pointe Technologies Sales, LLC Page 2 State na EN POINT9 SERMON TECHNOLOGIES • •' PO 16-00005829 Each State will have a designated experienced representative that will expertly guide participants through the complexities of software licensing, negotiation and tracking. Each participant will have access to knowledge experts at En Pointe whose sole mission is to circumnavigate licensing pitfalls and make procurement easier and more cost effective. They are led by a management team that constantly wants to 'wow' our customers with superior service and guidance. From on boarding, to implementation, to ordering, tracking, problem resolution, cost saving and technology road mapping our continued goal is to simplify the process for participants and expand our offerings to that the maximum amount of people can benefit from the NASPO Value Point Master Agreement. 2.Develop and Maintain Website. Describe the website to be established for a state. 2.1 Home page appearance and information; En Pointe builds web pages announcing to the participants all the benefits or the En Pointe software procurement processes and tools. We currently create these types of webpages for states such as Alaska, Washington, Hawaii, and many more. En Pointe can design, publish and distribute co-branded marketing materials within first 90 days. We currently create Value Point newsletters that we send out to inform participating stakeholders of products and services that may be useful to their institution. En Pointe can customize the content of the web site,so it meets the requirements with information relative to the specifics of the contract. A well-designed link directory will be maintained that will be relevant and useful to the NVP and NVPP. The home page can be a welcome page for new users with links to how to contact the En Pointe Account team, contract details, news and information, and links to our eProcurement online ordering and catalog. We are currently integrated with SciQuest. EN POINTE. �r j the one stop lar ptacl•Inp 4T-products and services State i of • Wlo m•to th•En TieAnologi••,State of n Hom.Pay!We hope that you rs site informative and practical Our goal rs to p you the best in custo service and will update this site continmuo y to ensure that.. ation and u es are abvays at your fingertips Thank you for calling on En Po me fo II of Yot ocurement and Technology Suppon he State has established standard specifications for computer desktops notebooks. tablets and monitors Each State standard specification has a list of upgrade options that mows agencies to customize configurations for their needs The Office of Enterprise Technology(OET)and the Department of Administration have approved the Your Team Implementation of these standards as a mandatory requirement for state agencies he current standard specifications.upgrade options.and prang can be found by P.!!Uv c king on the above banner HP&WSGA Pleas ate that non-standard PC configurations such as handheld PCs and peopheia utpment must go through the OET exception process (,fine Cal�a AbW Sty Hardwarercortxts, 'N POINT F y SQfiwa!e �j,it. :.rr�irg ts,PrOfesSIORat ing f utereci9ict the calm within the storm Contact the wrtzr!l ?s!for changes regarding this site 12/10/15 En Pointe Technologies Sales, LLC Page 3 StateArizona EN POINTe NO-ONE LCHNOLOGIES, ` a AD '1 16-00005829 2.2 On-line tutorials: Online tutorials will be provided that allows access to a wide range of detailed, useful and accessible information. As an example, on the Commonwealth of Massachusetts website, in the eProcurement link, we provide a link for a demo, with a demo user ID and password. Once on the site, there is an included user guide that takes the user through the features and use of the web site. We have included the user guide as an attachment to this section. Web site, link to eProcurement tool/instructions: http://www.enpointe.com/massachusetts/eprocurement.asp -L EN POINTE sa�brwaaaan aetn _ AccessPointe,En Pointe's robust -mt e-Proeumment portal :n'v a]rra r',rsa omne n mxe cola ma:axn-wae,axme'�xw.rtY aatase Exrwxa. �.r._an crnaaa+ane µry rrtcnrtaur�_rcaiNaawe ata aat a+sgarcy aeeaE is na+aea rca _ rt ag2n(Y r+sJEt caKdn X E RWf'e642 dl N2 FMn2 roerzHtl.�DpM@ ulf OUL3Ci T6 .cvtne p.pKlte are.tt JraEC J(Ur.!Y'RtMK m]Y YJO a l0'-15 Ca1N:F aid maYle a^{uctatbn M t"e a�trty ��_ •-�. 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Wa9CYW Petro gala arrea.P.M] Haw to gat yaw log,^] a�wine _,c T •]✓Ywr Acxta�wae W3h,irnFlr EK4 wr0 2t•R:E1r•3p:R1 a UMIMIM MAO•T9 EEr �19er(Vr�l PatfAMfl:+rpak!tt 1'X%X wet@ 6Prar'rM t.1T.VH orgaeuatl"F•'E Elie alPEalarala.T'Plr!ogn 4Ma11tla16 MII Ce 5M1 W)+]I:tla!mall.leS 'Sit N9T n(f!4 W ECYinare wNfa�6 rt tUte QECb.lfttP 6ra+`F ana ID Eatt ayvNElyi Oa cK H c-pOCLLlerrrmt fblureE. Once on the AccessPointe URL, users can sign in with a demo ID. Below is a screenshot of the demo that was set up for the Commonwealth of Massachusetts. We have provided the User Guide as an attachment. The evaluation team is able to sign on as a Demo User to this site. En Pointe is also able to create a flash demo of the site, should States desire that feature. 12/10/15 En Pointe Technologies Sales, LLC Page 4 State of • TECHNOLOGIES11101111114110 ' #AD '1 . 1111 • 0 AccessPointe' too*) >�! 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Please refer to ATTACHMENT A Qualifications EnPointe AccessPointe User Guide-2-2 2.3 Product catalog(include searchable fields,products to be included,how license information is provided); En Pointe provides a catalog management system with a variety of flexible, modular and scalable features. En Pointe's e-procurement system, AccessPointe helps create, communicate and enforce corporate standards with customized catalogs containing contracted pricing. Electronic Product Catalogs are transmitted and hosted behind your firewall using a variety of methods including: XML, cXML, EDI, TXT, DB, XLS, etc. Catalog Support is a service En Pointe has provided to a large segment of our customers. Managing content and catalogs is a daily task at En Pointe. We have built comprehensive tools 12/10/15 En Pointe Technologies Sales, LLC Page 5 State of Arizona EN POINTEE��o ' a AD •1 • 1111 • utilizing complex processes that can filter, format, cleanse, and enhance data from any source and publish this data to any system capable of receiving it. En Pointe can provide an on-line catalog of available software with the following features: The ability to search VLA and Non-VLA products by various search options. • Each State can have its own pricing in the Catalog if variation based on Publisher pricing • Pricing rules can be updated at any time based on the NVPP policies. • Catalog for each State includes only software which the reseller has not been restricted from selling by that State. • The catalog will enforce the state's policy by restricting products from the catalog • AccessPointe allows flexible management of each catalog • AccessPointe allows ability to further restrict users to certain SW within a State Searchable Fields: Our Search Engines intelligently assist in finding products amongst a catalog of hundreds of thousands of products. NVPP can search for products using one of two methods, a basic keyword search where any keyword or phrase can be conveniently entered into the search box, and an Advanced Search option which allows for more complex requests.Advanced Search will allow for combinations of different criteria to be used for the result, as well as powerful filters that will help delineate non-desired results. More details on searchable fields can be found in the Demo Guide. C�AccessPointe o henyal Enter.er«ord.Canty et: �udYC!l Gacheoard • ,ement Sea Enter modal number,partial description,part member,etc. Create Oommem r Ditty Show Promo r Only Show I.Stoek r Ony Show Products With Images r Only Show Green Products Order Treddng My Prolge Reports All r Handwam I Services r sofheam r Software Licensed" Teas Category: —choose One-> Logoul rch Assistants 0- c All r Yore: c-Clloosa Orre-> ('Mame Like: Err U r.rer ram Search ley Contracts My FaveMes Sorted flY «hWSe o— Snandams IBundas 1 Flnd d Lrcensinq Information } From f m f �'Enter minimum arMlor maximum pike range. eProcurern—Features} :Categories and Manufacturers can be cuslow d.Please email the Help Desk via the link below Search keyword or one of the Category I Manufacturer idlers et required.Please use a keyword plan least 3 characters in length. fia.eh Please refer to ATTACHMENT A Qualifications EnPointe AP Features Benefits-2-3 2.4 Links: En Pointe Technologies Sales, LLC www.enpointe.com Accesspointe eProcurement Tool www.accesspointe.com �2/10/�5 En Pointe Technologies Sales, LLC Page 6 •r, } 6i*M TECHNOLOGIES 2.5 Downloadable standard reports. Include: Standard Reports are available online, free of charge, as a subscription or on an ad-hoc basis that will be integrated to your custom website: • Report of Outstanding Orders • Detail Report by Manufacturer • Detail Report by Customer PO# • Detail Report by Ship To Location • Raw Data File (all fields captured) • Summary Totals by Product Name • Sales and Backorder Report • Summary Totals by Manufacturer • Customer-Specific Price List • Snapshot Report—graphical summary of purchase activity data • License Consumption Report • Purchase Activity Detail Report En Pointe can create parent/child administrative rights. A State Contract Manager can pull standard and custom reports for the entire state and be provided admin rights for eligible entities. See the Demo guide for more details on how to create reports and report features in AccessPointe. Sample Manual Report: Invoice# Inv Cr.Dt. Doc# Doc Date Cust.Po# Contract# Req.Del.Dt. Customer# Customer Name Item# XXXXXX16 2/20/2015 XXX93247 2/18/2015 XXX51288 7SO18419 2/18/201S 100xxxx Demo 10 XXXXXX17 2/20/2015 XXX93251 2/18/2015 XXX51290 75018419 2/18/2015 100xxxx Demo 10 XXX94028 2/24/2015 XXX93065 2/17/2015 XXX51199 75028520 2/17/2015 100xxxx Demo 10 XXX94029 2/24/2015 XXX93108 2/18/2015 XXX51226 75028520 2/18/2015 100xxxx Demo 10 XXX94033 2/24/2015 XXX93230 2/18/2015 XXX51282 2/18/2015 100xxxx Demo 10 XXX94030 2/24/2015 XXX93249 2/18/2015 XXX51289 75028520 2/18/2015 100xxxx Demo 10 XXX94034 2/24/2015 XXX93432 2/19/2015 XXX51412 75028520 2/19/2015 100xxxx Demo 10 XXX94032 2/24/2015 XXX93433 2/19/2015 XXX51411 2/19/2015 100xxxx Demo 10 XXX94035 2/24/2015 XXX93497 2/19/201S XXX51440 2/19/2015 100xxxx Demo 10 XXX94036 2/24/2015 XXX93516 2/20/2015 XXX51488 2/20/2015 100xxxx Demo 10 XXX94726 2/25/201S XXX93638 2/20/2015 XXX51535 2/20/2015 100xxxx Demo 10 XXX96046 2/27/2015 XXX93033 2/17/2015 XXXS1187 75018419 2/17/2015 100xxxx Demo 40 XXX96046 2/27/2015 XXX93033 2/17/2015 XXX51187 75018419 2/17/2015 100xxxx Demo 30 XXX96047 2/27/2015 XXX93392 2/19/2015 XXX51398 75018419 2/19/2015 100xxxx Demo 20 XXX96047 2/27/2015 XXX93392 2/19/201S XXXS1398 75018419 2/19/2015 10oxxxx Demo 10 XXX98484 3/5/2015 XXX93276 2/18/2015 XXX51293 2/18/2015 100xxxx Demo 20 2.5.1 How information is controlled and sorted(e.g.what information LSCA can access): Below is a sample of the type of information that can be controlled and sorted. Moreover we can customize the data to match what you require.The standard notifications are sorted by; 1. Customer Name 2. Manufacturer Name 3. En Pointe Purchase order number 12/10/15 En Pointe Technologies Sales, LLC Page 7 State of ArizonaPOINTe 4. En Pointe Sales order number 5. Expiring SKU (Part number of the expiring License. Can be one or many) 6. Expiring Part Description (explanation of expiring licenses) 7. Expiration Date (the date when part gets expired) 8. Renewal SKU (Part number of the new service) 9. Opportunity amount (The list price customer will pay to renew) 10. AE name (who has been assigned to the customer) Key Services of Renewal Team: 1. Renewal Process Management 2. Random Renewal Opportunities 3. Upgrade Promotions 4. Renewal Outsourcing 5. Renewal Repository Reporting is one of the most critical parts of the renewal process that shows the results of a complete renewal activities performed in a particular quarter. These reports help us guarantee on time renewals and help avoid late renewal fess which customers could possibly be charged. 2.5.2 How state Procurement Officer can obtain purchasing profile for Users and volume in State: Since En Pointe is a Value Point contract holder, we maintain these purchasing profiles and we already are capable of giving profiles to NVPP officers who request them. 2.5.3 How an individual User can obtain only their information. Reports can be tailored to have individual access. Our system is designed to give, and limit,access to information depending on the security level issued by administrators. 2.6 How website is monitored,kept current and accurate. En Pointe and PCM's websites are updated continually on a daily basis. We have a 99.9% uptime and the only time we've been down in the past few years is once a year on a Sunday between midnight and 6am it has been down for maintenance but this scheduled in advance. En Pointe systems are electronically integrated with key suppliers via EDI and are updated continuously on a daily basis. 3.Describe your Company's method for tracking software licenses and ensuring that Participating States receive timely notifications of renewals or are advised of volume agreement opportunities or vulnerabilities,etc. Our license tracking software works by actively maintaining all licensing agreements customers have with software publishers (both contractual agreements as well as transactional software volume discount agreements). This enables us to ensure customers are purchasing products in compliance with any agreements they have, and prevents accidental quotes and/or orders for products at prices outside of any agreement terms. Because every license is individually recorded against a customer-specific agreement, we can easily track license purchases for customers and record them against contractual milestones to assist customers in recognizing how to take best 12/10/15 En Pointe Technologies Sales, LLC Page 8 .... POINTEN �■.� TECHNOLOGIES -- y `A advantage of any agreements they have entered into. The below screenshot shows a summary of the various Publisher contracts and standard reports. t�I 6kgA�Logout 'i Search: AccessPointe' _ (Enter keyword.part En Pointe Technologies e-Procurement -- f, Dashboard User:Adams,Paul Program Name Expiration Date ➢ Order Trackino Account:COUNTR`rWDE HOME LOANS]SFTVVR] �'- SAP Account Number:0001009991 Microsoft Select 6.0 Level D 01131 f2008 :. O� My Profile Microsoft Select 6 0 Level A 017312008 D Document Search Microsoft Open 111302007 � Reports Messages from En Pointe C Tools Adobe CLP 4.0 Multiple Contracts 111302007 L000W En Pointe Contacts zrtt� 12/312006 jSlwda Johns-(National Account Executiae) More.- Search :(310-725-1188) - Cell:(310-365-5744) Advance Search Fax(310-725-1105) My Contracts siohns03,enpointe com Report Hume Date Created ➢ Standards!Bundles lotma Munoz-Ptam-(Customer Support License Conrad Summary 2l152006 3:41:59 PM My Favorites Fepr ese"Wive-Manages Order Prw-essing-Corporate) ®i Ph.(310-725-5509) Summery by Publisher Name 2 J152006 3:41:57 PM (310-725-1105) Summary by Publisher Name 21152006 3:41:56 PM 0 ltems(s) corn Chadr ouE License Contract Summary 2/152006 3:41:56 PM 'hl.rc Vdialba-Customer Support Representative- ,h,lanages Order Processing-Backup) License Contract Summary 2d 512006 3.41:54 PM '.Ph:1310-725-5215) More Fax.(310-725-1105) mvillalba(coen pOlnte.com User:Adams,peal (Corporate Headquarters 100 North Sepulveda Blvd.,19rk Standards/ Description Account:(0001009991) Floor,El Segundo,CA 90245 Bundles Name COUNTRYWIDE HOME LOANS Confi uration 8 Distribution Center:1040 Vintage Ave., SFTVVR] ntano,CA 91761 Access Licensing Access 2003 NL SEL-D UL Configure (32)1 CORP MICROSOFT... Artivirus Antivirus softwares Configure Micrositt Microst license Configure Adobe Acrobat All kinds of Softwares!! Configure OK Testing Adobe license.Contract nCo fiawe 3.1 The standard sort-able data fields established for these records. The standard notifications are sorted by; 1. Customer Name 2. Manufacturer Name 3. EnPointe Purchase order number 4. EnPointe Sales order number 5. Expiring SKU (Part number of the expiring License. Can be one or many) 6. Expiring Part Description (explanation of expiring licenses) 7. Expiration Date (the date when part gets expired) 8. Renewal SKU (Part number of the new service) 9. Opportunity amount (The list price customer will pay to renew) 10. AE name (who has been assigned to the customer) 3.2 The information tracked on behalf of Participating States. En Pointe's order tracking features will provide you visibility through the entire procurement process. Our solution provides our internal order status,invoice information,as well as real-time shipping status via integration links to all the major carriers, allowing us to show the exact location of every order and status of each license. Furthermore, we provide best in class data availability to include individual license numbers. Our solution even provides proof of delivery by pulling up the signature of the individual who signed for any products which need physical delivery. 12/10/15 En Pointe Technologies Sales, LLC Page 9 State of Arizona1 Our license tracking works by actively maintaining all licensing agreements the states have with software publishers (both contractual agreements as well as transactional software volume discount agreements). This enables us to ensure that you are purchasing products in compliance with any agreements you have, and prevents accidental quotes and/or orders for products at prices outside of any agreement terms. Because every license is individually recorded against a customer-specific agreement, we can easily track license purchases and record them against contractual milestones to assist you in recognizing how to best take advantage of any agreements you have entered into. 3.3 How reminders of significant dates or volume plateaus are triggered. Include how your Company,as a partner with the Participating State,communicates with the State to ensure no deadlines are missed or opportunities unexplored. En Pointe has a redundant systems that works both electronically with our e-procurement tool that is set to notify clients and our software tracking teams who work behind the scenes to makes sure that our Account Executives have current information to better support the states in their licensing options. Account Executives are notified via system generated notifications early enough so they can inform participants of up-coming renewal and pending volume plateaus. This will ensure that no deadlines are missed or opportunities unexplored. Reminders can be sent in a variety of formats, such as HTML, PDF, Excel, etc. 4. Describe your method Participating State receives documentation of Proof of License Frequency: `One Time v Uutput4ptions: r Sa,e Output Format: 1-MIL r Email Email Address:�— `iFleace use a semiccicn tc add adddicnal email addresses) Back 4.1 Describe process for providing Proof of License to a buyer. When we receive the customer's Purchase Order our Customer Support Representative (CSR) places the order in our system through SAP to our vendors. The order is then confirmed by the vendor electronically and the product is shipped directly to the customer.Shipment confirmation is sent to purchasing who then closes the order and adds shipping information in case of POD requests. Customer is then electronically invoiced and all licensing proof of purchase data is recorded in AccessPointe our e-Procurement tool. Proof of purchase documentation requests can then be satisfied quickly through inquiry into the AccessPointe account database. En Pointe will provide(or facilitate through the publisher)a proof of license certificate that will substantiate Proof of Purchase for each type of license purchased under this contract. En Pointe receives automatic copies of most vendors' licenses. We maintain a database and send a copy to the customer. These License Certificates contain all the necessary information to show proof of ownership. Please see our sample Proof o License notification below: 12/10/15 En Pointe Technologies Sales, LLC Page 10 State • • • 1 TFCHNOLOGIES ' #AD •1 16-00005829 Thu 11/19/20=5 646 PM r+ Adobe Buying Programs <adobelicensing@adobe.conri> Your Adobe licensing order has been processed v, -' nebraska.4ov ADOBE VOLUME LICENSING u.. Your Adobe licensing order has been processed Dear TAMMY_ Thank you for doing business with Adobe.We are pleased to confirm that your volume licensing order has been processed O l4 End User Purchase Order: _70 06 Fnd user Organization: NEBRASKA GAME Deploy-To Contact&Location: WSCA-NE � 33RD STREET L t N COL N,Ne o ras ka.6850 3 us Ag,e•m•nt Numbs: 44004_ 4.2 Method of retaining back-up copies of Proof of License. How quick duplicate provided. En Pointe maintains all customer agreements with proof of delivery/proof of purchase against each order in our ERP SAP system.This system allows us to provide you a real-time depository of software license information such as key-codes, software assurance benefits, etc. Because every license is individually recorded against a NVPP specific agreement, we can easily track license purchases for customers and record them against contractual milestones to assist customers in recognizing how to best take advantage of any agreements they have entered into. Every publisher has a different process in providing certificates of license. Some vendors (i.e. Publishers)will send us a copy of the certificate that we store, others send the certificate directly to the customer and do not copy us, but will resend upon our request with proof of invoice, and still others store the certificates on a website that the customer only has direct access too. The process is done quickly and we have a 24 hour turnaround time. 4.3 Describe how your Company partners with a State to demonstrate accuracy of licensing information to a publisher(aka a"True Up"). Our proactive AEs have extensive enterprise experience with publisher reps. They are well versed in true up policies, anniversary date adjustments and not to exceed pricing rules. En Pointe has a professional methodology for advidsing our clients on the best practices for software aquisistion, license management true up and reporting avialble in the market. We also offer world class Software Asset Management services which use the following protocal: 12/10/15 En Pointe Technologies Sales, LLC Page 11 State POINTe• Arizona • #AD •/ 16-00005829 SAM ASSESSMENT ENGAGEMENT STEPS Your SAM Partner will follow the process below during a SAM Assessment engagement: pm-Ant Final Reach intervims and �1comptency Results information Measurements to Customer on Maturity Aj'�, Reportand Collection AF, Level Executive OF'A They also provide: • Publisher management including scheduling and presentation management • License Program Analysis and Comparisons • Pro-active notifications of renewals and contract expirations • Budget Planning and Forecasting • Compliance Reviews and Audit Consulting • Subscription-based and Ad-Hoc Reporting • Self-Service P&A (Procurement &Administration), Ordering and Reporting • Software Asset Management We can clearly differentiate En Pointe from its competitors in the areas of Account Executive knowledge, software pricing and rebates, the use of technology and commitment to service and long term vendor relationships. Our experienced staff, robust infrastructure and our customer- specific processes are the key factors that differentiate En Pointe in the marketplace. 5. Reports 5.1 Describe standard reports which can be generated for a State(other than downloadable reports addressed earlier). Provide sample reports. En Pointe has a variety of purchase activity reports available to participants via the web, electronically(through email), and/or directly from your En Pointe account team. Our reports can track buying at every level and break down spend by division, parent, ship-to location, etc., to give you a clear view of your purchasing patterns. Costum Sample Report zoss Customer Order Invoke Invoice ManutaRMrer Customer Name Address city Zlp code PO Date Number Date Vendor P/N ProductD—dPibn Unk Prke Quantity Total Prke tea until ences Rcoma] III— KE ec Inc tvR t0A BA6CSW EMCR RVWI roRLM-22]I112015 1 KAMOKKA IN KAP ' .1B1 6 3 1 t 92S 1- �I112015 Icros a Ian w I." t PT in ] Dorn"'ti HOiglnwy ou 71-15 icros a W,news Serer5law 2R]Meda 1M11 6 1 KAM KI v < PCLEI' 9]07 115127- 929a2105 7111.11 icros v a Clfice MacLLIO 91116 1 6206'a0 sCA I- —01 1 t t ceLL 61116 %256 W6 ICeq BusmecF,Econo On6iou 601N 109 Honnull icrm P A--LC 1-. Y1,110W ire PT F nmenl 1 A KI KAPou ] 91 1 9 1 a ]It131t5 M.— IY �s�ace aec a1 t .1 30� 1 I 1 1 .—Aft I91-1 "I W 1. .10.00 W9CA OUN'lY OF re man LULU 650 BeKIN 1 FLOOR N mu OLULU 1 T 1 a s•1 1 9.121. 111 15 iorzso ]9P 1]I OFFICE—FESSII ]ONAL PLUSLLIC 531e.20 . Colo,OF u 65 R 1 a 1 t Km nco n 10 U Kmnos as Oe<ngion 1252em 39t,022b ,bH.,, u re w ] I R al to a ]115 MKme ce ss1-11 1 wSCA�I OPce at—.1 Salutes 200 9 1Room a]03 —1— 96I93 11]0] BOV2011 929/3026 ]Yb2015 MI[IGacfl UISDW06 OFFICE3655PPG35�05vR PERL 115A 5120 a0 26 6t]te995.]0 Generated Reports For reporting requirements not covered by our standard or premium reports, En Pointe can generate customized reports to capture any customer-specific data management field in any 12,10,15 En Pointe Technologies Sales, LLC Page 12 State of • EN • , TECHNOLOGIES �, .,. • #ADSPO • 0111 i • format that meets your needs. Our reporting module makes your life easy; 3 -Way PO Matching Report, Detail Report by Customer PO, Detail Report by Ship to location, Invoice Summary, License Contract Summary, Order Confirmation Report, Outstanding Orders by Account, Previous Purchase History Report, Product Totals by Publisher/Manufacturer, Product Totals by Quantity. Please refer to ATTACHMENT B_Methodology_EnPointe_Reports 12/10/15 En Pointe Technologies Sales, LLC Page 13 State of • • i 5.2 Describe on-line,real time,reporting capabilities using established reports: Premium Reports Our reports can be generated with 100 points of data. The following Premium reports are available: License Consumption Report, Maintenance Accumulation Report, Global Report,Total Sales by Month, Purchase Activity Detail Report,Summary Mfg.Total by Dollars, By Manufacture, Product, Product Totals by Description, Units Shipped/Units Returned, Sales Orders Report, Customer Contract Listing,Cost Savings, Return Activity, Publisher Account Guide. 5.2.1 Standard Reports. Provide sample reports. Standard Reports Standard Reports are available online via a secure login utilizing En Pointe's AccessPointe. Report of Outstanding Orders, Purchase History, Detail Report by Publisher, Detail Report by Customer PO#, Raw Data File (all fields captured), Summary Totals by Product Name ,Summary Totals by Publishers, Customer-Specific Price List, Snapshot Report—graphical summary of purchase activity data, Purchase Activity Detail Report can be provided as Standard reports. 5.2.2 Reports that can be generated by the LSCA. Our reporting tool is robust and customizable. Reports Standard Reports Detall Report by Customer PO I I Report Product Type Please select the type of product for the report u j Date Rarge Start Date &2d2009 (Formal"MMlt19/YYYY") End Date T82009 _......_., 2M(Format"MMIDDlYYYY") Quick Date Selection i Custom � V Custom Field Fitter Custom Field Fjjel Custom Reid v1 ----------------— ---- Custom Field Value i s MlmufacturerslPubiishers Software Licensing Product Types @Last Software,Inc. ` 3Com 3M Corporation Acer AmericaCorporation .'.' .----------------_-------� AetivePDePDF,Inc. V Hole!down the"Ctrr button to select mukiPle items from the above lists. Product Categories It-❑Hardware ©-❑Software IF ❑Services 12/10/15 En Pointe Technologies Sales, LLC Page 14 State of • EN . t 5.2.3 Reports that can be generated by the Participating State. Provide sample reports. All states can use our reporting tool. 0 AccessPointe Data View .......•I�,I e Reports-Standard Reports R1t+0P RC•.JI Tyc.: AI PUNON T111a: 9HOBOo1 Pcµ+�lUew tb[r Rasp[: From 1:11011 b 1:f31':1.1 Gloi[4R1 Fbq: MVIUi8tlu1618IROI+IL4-FY: :J 5tP'o11u Lk,—V MOJ.tt TTtp.: nl', aWwt CWaOab+: .0 GkP*SW. Told 119.4-V Slat. AM-W TaW 4�suH SCeH 51....75' E ToUI P81-1 9D PgcJJ R.W n rA 4veHge C.Pr ArwH IS Sat TO I Lln0E 61J jA4 It 1111172 Jan 1I To 11 Mar t1 Apr 11 May I1 Jun 11 JW 11 Aup 11 W 1 t 0c111 M..It Oat 11 210095$ III ISM-0 $11.774Y $10.545$ $21.195Y S%4,05/4 11e.4104 611,465* S2939MID 14.5474 s915159* 187274 Fim ber 0l S.RAIPMh .Y 'A 1J$ 101 1.Y +Y .$ 1]Y 14Y .4 +Y 3$ Mq+lbr Of Oroy,yMr.tn 14$ :v$ 22Y 25$ 19Y 12$ LY G 27f 1'Y J-10 S.b 10 •1.110 Apr 10 1 Jon 10 Jd 10 Aug to Sap 10 Oct f0 for 10 D•C 10 S{e.•.uyAlmp $0 SO M m S71GI 9199G7 1111 B 1:S.G55 S1476 510415 SRILV W&OSa ILcU.r 01 br0.MerT G 0 0 J 10 5 - F '.0 4 0 (t"y,Ur Of''OW—Akn16 0 0 0 1 1h7 0 11 tl t5 11 15 `.1•�•J(�ETMIIlp.r1��Mnl I.®.d1!•de 111••t1 ! F S...A.:NTYL N..allhlw: �(s...In N1 n.Po.1. s...l 5.2.4 Reports that can be generated by the User agency. Provide sample reports. All user agencies can use our reporting tool. kepur is - jtaiward L-Por1 Select Report Type: 3-Way PO Matching Report �A 3 Way PO Matching Report Detail Report by Customer PO Detail Report by Ship To Location Invoice Summary License Contract Summary Outstanding Orders Previous Purchase History Product Totals by Publisher/Manufacturer Product Totals by Quantity Purchase Activity Detail Report Purchase Summary by Billing Location Purchases by Contract Quote Summary Report Raw Data File Requisition Summary Report Snapshot Summary by PublisherR.lanufacturer Flame Top Publisher/Manufacturer Summary Total Sales by Year and Month 12/10/15 En Pointe Technologies Sales, LLC Page 15 ik TECHNOLOGIES EN ,r.r y 5.3 Custom Reports" as an optional service to Participating States, should State determine to utilize this service?(See Section 3:Scope of Work,3.7.3 Custom Reports) Yes, En Pointe has a system of reporting that is available online 24/7. Each participant will be capable of defining their reports that they need. Reports are a value add service provided by En Pointe. 6.Describe Company works with State and publisher to maximize the State's value: 6.1 Working with a State and a publisher to assist the State in managing their volume or enterprise license agreements. En Pointe provides simplified license management with a single agreement, predictable software costs, and spread payments.Software Assurance is included.Volume licensing of software makes it easier and more affordable to run software on multiple computers and devices within your organization. By acquiring software licenses through En Pointe and publisher's volume licensing programs, you receive customized purchasing options and improved software management. A comprehensive maintenance offering ensures the most protection for your software investment through the benefits of Software Assurance. This offering combines the latest software plus phone support, partner services, training, and IT tools. En Pointe will work with publishers to tailor its programs to meet the needs of NVPP Areas for consideration: • The size and type of your organization (government entity or educational institution) • The products you want to use and license now and within next 3 years • The way in which you want to use those products and the various user types Other considerations for example include: states, public schools and cities that have specific annual funding that is tied to a budget cycle. Enterprise Agreements should begin and renew within the budget cycle to prevent issues with on time renewals and anniversary true ups. 6.2 Working with a State and publisher to maximize...total sales volume from a State and its cooperative partners to ensure best value to all State's. En Pointe can manage your pricing using a variety of methods such as; Competitive Bid Orchestration: With line of site on over 3000 customers, En Pointe can assist participants with the orchestration of competitive bids to ensure better than fair market values. Special Bid Management: Through the utilization of manufacturer special bid and registration processes. Deal Registration, Competitive Price Audits and Asset Tracking per Volume Commitments which enables participants to run accurate purchase history reports utilizing AccessPointe. We also have Price Drop Notifications, by utilizing AccessPointe, En Pointe can setup price drop notifications on all of participant's standards. 6.3 Working with a publisher to maximize the leverage created by the total sales volume overall resulting from this contract. En Pointe merger with PCM makes our buying power even stronger to negotiate with publishers to maximize sales discounts for volume purchases. We are actively working toward this goal to bring more value to NASPO Value Point at the moment. En Pointe always negotiates better pricing for their customer on an ongoing basis through our understanding of all offers and pricing programs. 6.4 Working with State and publisher to obtain the best quote on a high volume purchase. 6"1 62/10!/15 En Pointe Technologies Sales, LLC Page 16 $ - "" TECHNOLOGIES k i y k En Pointe as a PCM company enjoys the deepest discounts offered by publishers. It is our standard practice for our exemplary customer service to ask for even additional discount on large purchases and pass those discounts to our customers. It's imperative that participants don't buy too few licenses and miss volume discounts or too many and end up with shelfware —software that sits unused. We recommend you negotiate as an enterprise rather than by department. We look for reallocation possibilities. 6.5 Company uses historical purchase information to provide targeted assistance to State. En Pointe is an incumbent NASPO Value Point VAR and already has historical procurement data from States. En Pointe can benefit you in many ways, maintaining the historical purchases and carefully managing this data, this includes; better forecast your annual software budget and manage costs, gain greater control over your product upgrade cycle, effectively plan for new software deployments, and ensure good corporate governance. 6.6. How maintenance support is to be made available. Most publishers offer maintenance and support for their products in a sku-based format. En Pointe is as an authorized resellers for these skus. If a current publisher offers maintenance we will include this information during the quote so that participants can decided whether they wish to procure the maintenance during the quoting process. 6.7 Describe how training regarding the installation of products and use of products will be made available and how to obtain best value from it. As we mentioned En Pointe has many certified service professionals who are fully authorized to install, upgrade, repair and train on all major publisher and we have many free options from our AE's and Webinar group. . • On-Site Training-One to one training can be arranged as well as classroom environment training. • Off-Site Training- En Pointe is certified by all major software titles. We can offer off-site training in any software capacity. • Webinar Training: En Pointe has a full team of training personnel who run webinars hosted by top software publishers. We currently provide this training to all NASPO Value Point Customers. Depending on the scope of the training, En Pointe provides most basic training to get our customer up and running with our partners and for more in-depth need we have a variety of options from professional sku's from publishers to outside training vendors. 7.A significant aspect of this service is to be Value-Added Services. 7.1 Describe complexities related to enterprise license agreements (e.g. Microsoft EA, Adobe CLP, etc.). How you assist customers (first time customers) through this process and knowledgeable about the agreements once they are complete? At En Pointe the process begins with an initial planning session or "On Boarding" meeting, where participants and otther IT stakeholders will be introduced to the dedicated En Pointe team and receives an overview of our product and services. With your En Pointe Account Executive and the entire virtual team involved, we'll discuss how En Pointe can best assist you in managing and administering your project. We'll also explore your objectives, goals and timelines for deploying the technologies in which you've invested. By establishing this long term, proactive relationship, we'll be better able to assist you throughout the term of the contract and the lifecycle of the products included in it. �z/�o/15 En Pointe Technologies Sales, LLC Page 17 `�� � o- More specifically,we know that managing software licensing contracts is complex.Tracking what you have purchased, what you own, and what you are using can be an overwhelming task. Our software specialists help you understand what your stakeholders are licensed for and what you are entitled to. We explain Licensing in the simple terms. We proactively work with you to deploy your purchases and make you aware of the ever changing licensing agreements that may provide you hard dollars savings. Pre-Contract • Review of existing software platform, buying trends and comprehensive cost analysis • Technology planning, roadmap sessions, long-term budget planning and forecasting • Contract interpretation and simplification • Proposal of quantifiable software and satisfaction assurance • SAM assist to lay the foundation for best practices In-Contract (Training/Management) • Facilitate Software Assurance Benefit activation • Site training and benefit administration • Provide customized departmental trainings • Manage subscriptions: Add all new users and subscription benefits • Manage subscriptions: Add all new users, assign appropriate subscriptions/benefits, transfer/modify current subscriptions, send monthly user report In-Contract (Processes) • Set-up AccessPointe and implement EA tracking system • Plan for deployments/migrations • Provide License harvesting and audit consulting • Track to SAM processes for yearly True-up • Schedule subscription based/ad-hoc reporting • Monthly Newsletter Post-contract We provide highest level of customer satisfaction and account coverage. En Pointe achieves this by assigning a single point of contact, (SPOC) that acts as a Relationship Manager for the overall contract, including internal team management and escalation. An experienced team of Software Account Specialists will be leveraged for this contract. En Pointe will also provide a full support team that will be knowledgeable around all areas of the engagement between our two organizations. • Education Account Managers • An Inside Sales Team to support each region • A Dedicated Educational Support line • Customer Support Team for order status and pre/post sales • Software License Specialist assigned to support the account team 6"12110/15 En Pointe Technologies Sales, LLC Page 18 OH TECHNOLOGIES There will always be a live person to take the calls from 8:00 am to 8:00 pm EST available on this 1-800 number ready to support any caller. Email and telephone queries and request for quotes will be responded within four hours in addition to real-time quote-formulation, order- placing and order tracking capabilities available around the clock through En Pointe's e- Procurement solution. • Enterprise Agreement/software assurance ROI summary • SLA scorecard breakdown and vendor performance overview • Technology initiatives and roadmap analysis • Asset management support and assistance with license transfers • Proactive contract re-negotiations with software vendor We also initiate planning session or "On Boarding" meeting, where participants and otther IT stakeholders will be introduced to the dedicated En Pointe team and receives an overview of our product and services. With your En Pointe Account Executive and the entire virtual team involved, we'll discuss how En Pointe can best assist you in managing and administering your project. We'll also explore your objectives, goals and timelines for deploying the technologies in which you've invested. By establishing this long term, proactive relationship,we'll be better able to assist you throughout the term of the contract and the lifecycle of the products included in it. Strategy discussion sessions help develop an understanding of your technology roadmap and allow En Pointe to keep you informed of offerings and promotions targeted to your specific needs. In many cases, we can assist in negotiations with manufacturers and publishers for project-related purchases. 7.2 Describe how you handles transitioning customers from an account manager with whom they have built a relationship to an account manager who is new to them? En Pointe Vice President of Government Sales, Aaron Rosenberg and our Director of Government Sales Imran Yunus have decades of experience in Public Sector Sales and between the two of them they have created a team of highly effective Account Executives. Imran has been working for En Pointe for over 20 years and the team he has built mostly have decades of experience as Account Managers. All of our AEs have an incredible amount of experience in SLED contracting. These AEs are backed up by just as qualified Inside Sales Teams who cover individual territories. Account Executives manage contracts, and are directly supported by these ISRs. This team helps train new hires while supporting those fellow employees who are out on vacation, or are taking sick leave, or are promoted. In those rare times when an AE retires or resigns this support team is fully capable of stepping in and making sure participants feel little to no impact of the change while a new experience Account Manager is brought in to build on the existing relationship with participants. 7.2.1 How do you ensure that all of the customers'needs are met? We ensure that customers' needs are met by being proactive in our outreach to NVPPs, engaging with them, learning their needs and providing agnostic advice that helps them make the correct choices. Your account executive will work hand in hand with participants to be sure that their business has had a full assessments of their licensing portfolio. We make sure they are in complete compliance with our Compliance Reviews. We teach them the importance of Contract Management and then we oversea each and every implementation to make sure it's 12/10/15 En Pointe Technologies Sales, LLC Page 19 State • • 1 ' A1 '1 • 1111 • • going smoothly. We then make sure that participants have complete Lifecycle Support and show them the importance of Software Subscription Management particularly when it comes to the new models of licensing such as SaaS, (Adobe Creative Cloud, Office 365) and of course we make sure that they are reporting and tracking those licenses so that they are getting the utmost value from their investments. 7.2.2 ensure new account manager is given the resources necessary to be successful En Pointe Account Executives have a wealth of resources at their disposal to help support participants. They have: • Upper Management o Direct reports for each region. o A director of government sales o Vice President of Government Sales o VPs of Marketing, Sales, Operations, CFOs, CIOs and many more. o President of En Pointe—Michael Rapp who guides our Account Executives. • Fellow Account Executives o State leaders who service similar accounts o Professional Services Representatives who are subject matter experts in technologies we offer. • Inside Sales Teams o Inside Sales Representatives who support their efforts. o Licensing teams • Brand Managers o All major brands including Microsoft, Cisco, Citrix, Adobe, etc. • Operations Teams • Financing • Marketing Teams o Events Teams o Web Teams o Email Marketing o Social Networking o Digital Signage o CRM o Diversity Team o Campaign Teams o Webinar Teams We hold classes and training weekly and each year we have a National Sale Meeting where our sales force spends an entire week learning all the latest technology and offerings from OEMs and publishers. It is then expected that this knowledge will be used to give our customers up to moment updates on all our partners' offerings. 7.3 Describe training available for contract and best value from it,other than on-line tutorials. When En Pointe was awarded the current Value Point software VAR contract, many of the participant state IT departments had several questions regarding the use of the contract. En Pointe held onsite trainings, as well as conference calls to describe the contract in detail and how 12/10/15 En Pointe Technologies Sales, LLC Page 20 it can be used. These trainings included the value that this contract brings to participants and how procurements are made easier under this contract. We will continue this practice with new participants as needed. 7.4 Explain Value-Added services your Company will make available whether they are to be provided at no cost. If there are costs,identify these costs on the Pricing Sheet. En Pointe's Infrastructure Optimization Assessments, can help you develop an actionable roadmap for optimizing your IT infrastructure and platform, or help you identify projects that can lead to immediate cost savings.This assessment will provide: • A customized IT roadmap delivering more pages of personalized technical analysis for your organizations unique needs, structure and future. • A cost savings analysis providing a personalized overview of your IT infrastructure and platform to identify opportunities for your organization.This will also stack rank your IT maturity against your competitors and organizations of like-size. • Once the Assessment is completed you may qualify for free services to conduct a proof of concept on Virtualization, Windows/Office migrations, System Management, LYNC and Exchange implementations to name a few. • Installation Consulting As an En Pointe customer, NVP participants will have access to additional benefits, events and resources. Additionally, we send out newsletters, tip sheets, and hold IT Expos on featured products to complement the free events we host. Recently we gave a presentation on Microsoft Azure to a packed house of IT professionals. 8.Explain how your Company will: 8.1 Retain publisher certification levels and improve on them. En Pointe is constantly working on certification levels from a company perspective, account executive level and engineering levels. We have reached the top of many certification levels which is shown by our gold, platinum, and LSP levels with major publishers. These did not come easy we had to work hard and build business units to achieve many of our levels and now that we've partnered with PCM both teams have seen their levels increase and we will be vigilant in attaining even higher levels in the future so we can give NVPPs even better coverage. 8.2 Work to reduce costs to obtain publisher products? One of the benefits of our merger with PCM was to achieve additional certifications and to grow to a size that would be mean our voice was heard by large manufacturers. This has worked so far. We also see sizable cost savings in the future as companies migrate to a cloud based procurement cycle. 8.3 How does your Company respond to customer complaints and service issues? The En Pointe Account Executive along with your Project Manager are the main point of contact for all aspects of this relationship. The AE's role as the lead sales executive is maintenance of the relationship throughout this engagement. There will also be day-to-day project management and service management personnel who are responsible for specific service deliverables. En Pointe also involves our senior management to ensure that you have direct contact with the decision makers of our company. 12/10/15 En Pointe Technologies Sales, LLC Page 21 State • • 1rX LCHNOLOGIES ' #ADSPO i111 • En Pointe keeps our top management close to our clients. We believe in allowing our resources in the field to make as many decisions as possible for the well-being of our customer base. We also believe that it is important that when customers need issues escalated, the escalation path provides a timely resolution to their issue by involving executive management as quickly as possible. 8.4 What is your Company's escalation process? Issue Resolution Escalation Path Services Project F.,w,r;,rtwa Arc ern RarviaR wxln LS'Saniraa Engagement Issues Fnyecl htanaper 4Wn7}'.r(AM;I Rraa Manapar a I E,ara[iN sprro:n I Customer Communications -i President d CEO I Sales&Account Er7erpt se hcc vrl VP ar'vetea Management Issues 10 "CO0°"E'°° rlr`° Eaen....e(AEJ soles otec R Ew:ulhe Spvrevr Escalation Process Principles R I!Xk aril Issuee Enralencr,.e a7 Eecatalkn reglres Thu escalalbn Ee alshpn as Aso have to be eled"y esaer'rml tm It, mL-m rf.and p."m regrres _95u lbn Process. manayaA a,minlml?a arnaaa aauaa a'uiI rkin.13Wuas chRr iaaapa ara Cnmmunlrathx+ot cha IrrFAW nncarol t rc Nad wnhnraA ae.1 *Wr aW.aA In a lenaty aarkma raka prohtgrtAln F1f fi 1RalTt nlRMthN! t7wifda Mp1Y1p/K�pRarx A iNanaR k A raqura:letevmpI 6o Ih�^ rParted to rapdutlm qulcNy. prole[!rnanagemmt MA krvof of mm and the prxbce. manapameiY.. 9.Problem Resolution 9.1 Scenario 1:Describe at least one recent situation where your Company made a major error that resulted in dire consequences for a customer.Detail the error and what changes your Company has made to avoid repeating the error in the future. In this situation,the problem is not solved in time to take care of the customer,and the customer is likely lost. When we first began to service WSCA we had difficulty with the New Mexico COCP situation.The state of NM signed the PA with En Pointe not fully understanding the impacts of the Microsoft COCP process and how it would impact their educational institutions. In order to change reseller's an entity must sign called a Change of Chanel Partner Form. Microsoft mandates a specific waiting period for Change of Channel Partner form requests. This allows the current reseller to close out all existing invoices. The COCP and the PA was signed by the State of NM at the same time. The contract with their current LAR had already expired and En Pointe legally was unable to transact Microsoft Education orders due to the mandated waiting period. Microsoft, nor the past reseller were willing to amend the COCP contract terms for the State of NM. Therefore, all state educational institutions were unable to procure software for their upcoming school year. They were required to come up with additional methods of procuring during the �z/i0/15 En Pointe Technologies Sales, LLC Page 22 n '•WjaEN POINTE TECHNOLOGIE : TTTA mandatory waiting period from Microsoft. On all PA's both education and SLG it is a requirement to disclose in writing, the mandatory waiting period to all parties to ensure there is always a contract in place for procurement up until the time the COCP becomes active with the new reseller. The New Mexico school systems got caught up in the middle of a "dark"ordering period which prevented them from ordering MSFT products on time for the start of school. This was a small disaster for them. The Account Executive was replaced by one of our more experienced representatives, Michelle Day-Wirth. We realized we need and education specialist who would have realized this problem with initiating the CoCP. Ms Day-Wirth proactively solved the issue but we lost licensing business. This rule by Microsoft has subsequently been changed to the relief of many LSPs as we were not the only LAIR that was affected by this situation. 9.2 Scenario 2:Describe at least one recent situation where your Company made a major error that had potential dire consequences for a customer.Detail the error and what was done to correct the situation.To what lengths did your Company go to take care of the customer?What changes(if any)did your Company make to avoid repeating the error in the future?In this situation,the problem is solved in time to take care of the customer,and the customer is likely not lost. En Pointe has had challenge getting accurate and timely quotes NM State Records and Center Archives for their Records Management System which was provided by a large software publisher. Our customer was very frustrated we risked that they might have a lapse in support. En Pointe understood that this is an important solution for this customer. They had invested a lot of time and money into this solution and they have thousands of valuable documents stored in the software. Our Account Executive proactively led multiple conference calls with OEMs, Software Publishers, and our distributor to find a solution. We reached out to the customer's CIO to give us a chance to improve our customer service and provided him a plan as to how we would accomplish this. Since then we proactively work with the manufacturer, publisher and the customer for their renewals anticipating the challenges. We communicate often and we saved our relationship with the CIO. We have had very positive reports from the CIO this year and last since after this situation. Here's the CIO's comment, "...Dear, Michelle, Thanks for checking in on me things are going much smoother since you got involved. It is now a pleasant experience dealing with En Pointe as you know I was not happy in previous dealings. I appreciate you following up on my requests. Please feel free to share this e-mail with your supervisor as you have really turned things around for the New Mexico • • -•. 10.Product Return Process: Describe the proposed product return process: 10.1 Scenario 1:Product was ordered.The order was filled and shipped correctly. After the order was accepted,AP ordered wrong product and wants returns. If a customer orders the wrong product for any reason, the return of such product may be possible if: • The customer follows the RMA procedure and time lines outlined below; and • The vendor or manufacturer approves the return under their applicable return policies. 1. Customer must contact En Pointe within seven (7) calendar days of receipt of product. En Pointe's Customer Service Center will provide the customer with a case number. Contact information: • PHONE CONTACT: call your local salesperson. • WRITTEN CONTACT: o En Pointe Customer Service Center o Mon. through Fri., 8 AM to 5 PM Pacific Std.Time 12/10/15 En Pointe Technologies Sales, LLC Page 23 • !^I • • a�i1 ' �r<a • •� o RMARequests@enpointe.com 2. When contacting En Pointe, the customer should be prepared to provide: a. Customer name, contact name, voice and fax number, e-mail address. b. Customer Purchase Order(PO) number c. Reason for return using categories which En Pointe Customer Service will provide to you. d. Part number, description, quantity e. Condition of original packaging 3. En Pointe seeks approval of return from vendor and/or manufacturer and notifies customer. If the return is approved, En Pointe will provide the customer a Return Material Authorization (RMA)number,along with instructions by fax or e-mail for proper shipment of return product. RMA numbers are valid for seven (7) calendar days from date of issuance. If the return is not approved, then En Pointe cannot accept the return and the customer keeps the product. 4. Customer must ship return product per provided instructions within 24 hours of receiving an RMA number from En Pointe. Unless customer is otherwise authorized in writing by En Pointe, purchase must be returned in its original box and packaging, and with all warranty cards, software, manuals and accessories. Any variance from these conditions could result in delay or forfeiture of a credit or exchange. En Pointe generally pays for shipping of eligible returns other than returns due to customer error. For customer error returns, customer pays for shipping and insurance in "as new" condition. 5. Vendor and/or manufacturer determine partial, full or no credit for return. En Pointe refunds customer as appropriate upon receipt of vendor credit. Example: Following our internal procedures as follows: The State of Utah ordered Microsoft Office Standard Edition when the end user needed Microsoft Office Professional Edition. En Pointe facilitated the return of the standard edition and processed the correct order so that the end user was able to get the preferred software. 10.2 Scenario 2:Product was ordered.After the order was accepted,AP discovered the product delivered did not match the product that was ordered.AP would like to return the product. When it was determined that a vendor had shipped the wrong product to our very good customer En Pointe stepped in and made sure that our customer obtained credit for the product and then the correct product was reissued. 11.SVAR Performance-Describe the process to be used to track and document the SVAR's performance, to include"Cost Savings"achieved,under this Contract.See Section 3:SOW,Items 3.5.3 and 3.5.4. How En Pointe negotiates and reports on cost saving for our clients. • Understanding customers' IT infrastructure requirements today and six years from now • Track all licenses through our license management software system. • Ability to transfer that information into cost-saving licensing scenarios • Quarterly Business Reviews helps us better understand customer requirements as projects change based on market needs • Having historical information enables us to provide cost-effective ways to acquire the newest products when projects come to fruition 12/10�15 En Pointe Technologies Sales, LLC Page 24 State of • 868000 TECHNOLOGIES 'O • 1110 • • Offering negotiation tips on "how to" based on our experience with similar and larger size customers • Below is an example of an analysis summary sheet where we have gathered data on a customer's spend, types of spend, and any nuances of their spend: and saved a customer almost $3,000,000 for a Microsoft Renewal. MICROSOFT RENEWAL - SAVINGS SUMMARY - $2.7MM Date Opening year-Closing Year-ORIGINAL BASELINE-E (Microsoft LAR:XYZ) Comments: (Normal EA Contract) Year 1 3 Year Purchase Period (Data Source:ePro Financials&Pipeline Data) Original CPS Baseline $ 4,014,963.73 $ 12,044,891.19 YEAR X •YEAR X PO's Additional Products $ 75,308.76 YEAR Y •YEAR Y PO's Supplemental CPS $ 256,388.82 YEAR •YEARYPO's-SharePointeEnterpriseCALs Supplemental CPS $ 895,389.60 YEAR 'YEAR Y PO's-System Center DPM&Mgt.Suite True-up-YEAR Y $ 126,382.00 YEAR Y 'YEAR Y -Pipeline True-up-Add'I Product Licenses Additional Products $ 2,177.88 YEAR YEAR Y PO's-Add'I Product Licenses True-up-YEAR Z $ 887,924.58 YEAR Z `YEAR Z PO's-True-up,incl$663K for Windows Swer Entr Total Cost $ 4,014,963.73 $14,288,462.83 YEAR.Z-NORMAL BASELINE RENEWAL&TU: (Microsoft LAR:.XYZ) Comments: (True Baseline-Assuming Normal EA Renewal): Year 1 3 Year 'Re-aligned the Pipeline gty's&costs to reflect gtYs owned prior to true-up EA SA Renewal-Prior to True-up&True-down $ 4,632,613.68 $ 13,897,841.04 and true-down adjustments.Showed the true-up adjustment separately. Australia Renewal&Add'I License&SA $ 108,512.24 $ 325,536.72 Additional License&SA For MACS-Select $ 37,460.00 $ 112,38C.00 ' Increased the quantities back to the original quantities owned for the Total EA Renewal $ 4,778,585.92 $14,335,757.76 items that were reduced for Pipeline as a result of the ECI enrollment. EA True-up $ 388,615.50 $ 388,615.SO • Re-sized the costs to reflect the true 2011 baseline-assuming a normal SA renewal. Total Renewal+True-up Cost $ 5,167,201.42 $14,724,373.26 YEAR Z-ADJUSTED BASELINE RENEWAL&TU: (New Microsoft LAR:EnPointe) Negotiated New Contract Rights: (After Negotiations&EA Reconfiguration): Year 1 3 Year True-Down Rights: EA-SA Renewal $ 2,727,601.03 $ 8,182,803.09 •Right to true-down Enterprise Products if desktops/users decrease by more than 10%. Australia Renewal&Add'I License&SA-EA Included Included 'True-down adjustment up to a max.of 25%of total qualified desktops and/or users. Additional Licenses&SA For MACS-Select•' $ 37,460.00 $ 112,380.00 ECI New Enrollment-EA $ 326,808.72 $ 980,426.16 •True-down prior to first anniversary date(i.e.,allowed within first year only). EAP New Enrollment-EA $ 794,964.00 $ 2,384,892.00 Premier Support: Total EA Renewal $ 3,886,833.75 $11,660,501.25 •Right to utilize Premier Support at no add'(charge if support is needed for EATrue-up $ 388,615.50 $ 388,615.50 non-enterprise products where SA was not renewed. Total Renewal+True-up Cost $ 4,275,449.25 $12,049,116.75 Cost Savings Basis- (19%Total Savings): Total Savings($)-Normal vs.Adjusted: $ 891,752.17 $ 2,675,256.51 ECI Enrollment-llntegmtes Windows Server Oar Ctr,Sys CtrSrvr Met&Forefront Security): ' Also stepped up Windows Enterprise to Data Center Suite. Provides unlimited virtualized instances,lowers EA costs vs.individual purchases,need only count processors in datacenter,provides 100%SA coverage,&TU costs are lower. Key Highlights: Additional Discount off Level D Pricing: "Excess licenses in place as a result of server consolidation&previous method * Negotiated X%discount off CPS pricing from YEAR X. Negotiated away Microsoft of counting licenses(4:1(to ensure compliance for backup. price increase that was due to bill for the EA for the YEAR Z renewal. 'Negotiated to hold TU pricing for new products flat.Negotiated away increase. •Previous LAR missed an opportunity during YEAR Ztrue-up to enroll us in EAP Enrollment-(Migrated SA for SQL Server SharePoint Server.&Visual Studio: the ECI licensing program to help reduce the cost of the EA,and take advantage 'Lowers costs to true-up each year vs.normal renewal.40%Savings on new licenses. of per processor licensing and unlimited virtualized instances. "$250K per year unlimited problem resolution support. *We could have avoided$200K during YEAR Ztrue-up had ECI been executed. -Previous LAR,delivered little value-add.We awarded new LAR to EnPointe. EnPointe is a Microsoft software solutions providers,advisor,and licensing experts,who has demonstrated their ability to deliver cost-effective ideals and solutions,while providing oversight to prevent over-licensing by MS. Free Consulting Dollars: EnPointe also provider of across software technologies.Can leverage to reduce costs. •Negotiated$X in free consulting dollars with Microsoft. 12/10/15 En Pointe Technologies Sales, LLC Page 25 *For some Publishers we are including PCM LOAs.As Being a wholly owned subsidiary of PCM,Inc these LOAs are valid for En Pointe Technologies Sales LLC. **For a few smaller publishers we are in process of obtaining Letter of Authorization and will share with States as soon as we obtain them. F11 III. Adobe Systems,Incorporated 345 Park Avenue San Jose,CA 95110-2704 Phone 408 536.6000 Fax 408 537.6000 April 20,2015 To Whom It May Concern: EnPointe Technologies Sales LLC is an Adobe Systems Inc.Gold level partner,which allows En Pointe Technologies Sales,LLC to procure Adobe Systems Inc.volume licensing programs to Corporate,Education and Government customers through our authorized distribution partners. Such authorization is effective until March 2,2016 unless earlier terminated or mutually extended by the parties. Sincerely, Alex Duffus Sr Channel Account Manager Adobe Systems Incorporated . CITRIX® Citrix Partner Authorization Letter Americas April 17,2015 En Pointe Technologies Sales,LLC 18701 S Figueroa St Gardena,CA 90248-4506 USA To Whom It May Concern, This letter is to confirm that En Pointe Technologies Sales,LLC,Org ID 23613100,of Gardena,CA is a Platinum Citrix Solution Advisor and is authorized by Citrix to resell all Citrix Products as well as associated maintenance from March 1,2015 through February 29,2016. Regards, 0 Donna Buffett Director,Americas Inside Channel and Operations Citrix Systems,Inc. �w Microsoft Microsoft Corporation 3 Park Plaza,Suite 1800 Irvine,CA 92614 Dealer ID#: April 6,2015 Re:En Pointe Technologies Sales,LLC,a Microsoft Licensing Solution Provider(LSP),with headquarter at 18701 S.Figueroa Street,Gardena,CA 90248(Tax ID 47-3335712) To Whom It May Concern: This letter is to confirm that prior to December 1,2009 all the way up to the present, EN POINTE TECHNOLOGIES SALES,LLC has held the following MS authorizations: • LAR(Large Account Reseller)-allowing EN POINTE to offer the Microsoft Select volume licensing program to end customers in the Commercial and state and local government(SLG)sectors • ESA(Enterprise Software Advisor)-allowing EN POINTE to service and support Microsoft Enterprise Agreements • ADR(Authorized Direct Reseller)—allowing EN POINTE to offer Microsoft Open Value Agreements • AER(Authorized Education Reseller)-allowing EN POINTE to offer Microsoft academic products to education customers • Gold Competencies including but not limited to Volume Licensing,Cloud Productivity,Software Asset Management,Messaging,Communications and Collaboration and Content Sincerely, Michael Michael Nash Partner Sales Executive Microsoft Corporation 13 Park Plaza,Suite 1800,Irvine,CA 92614 ',949.608.4014 1 Q 949.433.6366 1 0 minash@microsoft.com Novell December 7,2015 To Whom It May Concern, This letter is to verify that the following company is currently a member of the PartnerNet Program and authorized to sell Novell products_ En Pointe Technologies LLC 1940 East Mariposa Ave El Segundo CA 90245 You may also confirm this information on the Partner Locator at the following URL httpsJtwww.partnemetprogram.con!. If you have questions or need additional verification please contact the PartnerNet Help Desk at PartnerNet-Amemiicas@novell.com or 800-828-3362. Regards, Lona Bullard Partnertlet Program Speciatist lbuttard@noveti.com 801.861.2279 NoveU.loa_ . 1WO 5 kaaeu Kam• Pr -a,Ur&4606.Tee:1.891.861.7000 Symantec. En Pointe Technologies Sales,LLC 18701 South Figueroa Street Gardena,California 90248 Subject:Confirmation of Symantec Partner Program Membership Enrollment To Whom It May Concern, This serves to confirm that En Pointe Technologies Sales,LLC is a current member of the Symantec Partner Program(SPP),and has been since 1/2912002, En Pointe Technologies Sales,LLC has met the membership requirements of a Symantec Platinum Partner tier partner,is in good standing,and holds the following Symantec Competency memberships,recognizing their demonstrated proficiency in the below solution and delivery areas,and as published on the Partner Locator: Archiving-Expert Data Security-Principal Endpoint Security-Expert Dynamic Storage and Continuity-Principal Mid-Market Backup and Recovery-Expert eDiscovery-Principal Mobility-Expert Endpoint Management-Principal Security Monitoring and Management-Expert Enterprise Backup and Recovery-Principal Gateway Security-Principal En Pointe Technologies Sales,LLC has rights to advertise its status as a partner under the SPP,provided that any such rights and obligations are carried out in accordance with,including but not limited to,the SPP Agreement entered into between Symantec Corporation and En Pointe Technologies Sales,LLC,and any additional,applicable policies or guidelines contained on the Symantec PartnerNet Portal. Confirmation is as of today's date,4117/2015. Thank you, John Emard Sr.Director,NAM Channel Operations&Programs NAM Sales and Marketing Organization Symantec Corporation vmwareE May 1,2015 To Whom It May Concern: Please be advised that En Pointe Technologies Sales,LLC is an active and compliant partner in VMware's Reseller Partner Program. En Pointe has been a member in good standing since December 2007. Please contact me directly if any additional information is required to support En Pointe's response to your RFP. Regards, Daniel Brodeur Senior Director,Corporate Reseller&Distribution Partners VMware (630) 215-8529 dbrodeur@vrnware.com al squared making accessibility simple November 3, 2010 To whom it may concern: This is to certify that PC Mall is an authorized Ai Squared Dealer in the United States. As such, they may sell, service and warranty our software products, ZoomText, ZoomText Express and ZoomText Large-Print Keyboard. Our products are made and distributed at our location in Manchester Center,Vermont, USA. Regards, f �( Catherine T. Gettel Ai Squared Dealer Network Manager coettelCa aisauared.com (802) 362-3612 x114 PO Box 669 (802)362-3612 sales@aisquared.com Manchester Center,VT 05255 (800)859-0270 www.aisquared.com Fax:(802)362-1670 DocuSign Erwelope ID:877F9303-2712-48A9-95CC-7B75C2F5E504 #4J AllianceEnterprises Via Ema November 24,2015 Im ran Yunus Director SLED Sales En Pointe Technologies Sales LLC. Email:iyunus(@enpointe.com This letter confirms that En Pointe Technologies is an authorized reseller of Alliance products and services. Sincerely, CSa � BFC012A7A74a4Be Lisa Gifford Director,Corporate Strategy Alliance Enterprses 2625 Willamette Drive NE L 360-456-7000 www.getawareCorn Lacey,WA98516 F 360-456-7100 APPLE CONFIDENTIAL 07/09/15 PCM LOGISTICS LLC,PCM SALES INC,PC MALL GOV INC,CLUBMAC INC AND EN POINTE TECHNOLOGIES SALES LLC 1940 E MARIPOSA AVE EL SEGUNDO,CA 90245 Contract ID# 2302 Dear Apple Government Reseller, Please find attached a"Letter of Authorization",as proof of your acceptance and participa- tion in the Apple Government Reseller Program. This letter confirms your association with Apple through the life of your contract and can be used when responding to government bids and other inquiries as needed and for business reasons only. You are welcome to make copies of this form,but please do not alter the form in any way or utilize for mass marketing,such as press releases,a-mails or website postings. Thank you again for partnering with Apple to provide excellent products and services to our government customers. Should you have questions or comments related to this new marketing enhancement,or the program in general,please contact the Apple Government Reseller Team at gov_reseller@apple.com. Sincerely, US Contracts Operations Apple Inc. Apple Inc US Contracts Operations 1 Infinite Loop,MS 318-60PS Cupertino,CA 95014 con tracts rdapple.com QAttachmate 705 5th Avenue South B00.872.2829(Toll•Free) viww.attachmate.com Suite 1100 206.217.7100(Phone) Seattle,WA 98104 April 8,2015 En Pointe Technologies C/O Tahreem Rasool 18701 S. Figueroa Street Gardena, CA 90248-4506 RE: 2015 Authorization Letter for Indirect Reseller To Whom It May Concern: Please be advised that for the calendar year 2015, En Pointe is authorized as an indirect reseller to sell the following in the United States through Attachmate's authorized Distributor(s): licenses, maintenance,and"Consultant on Demand" services forAttachmate emulation products. Best regards, Marilyn Mikulka Attachmate Corporation North America Channel Manager Autodesk,Inc. United States 111 McInnis Parkway San Rafael CA 94903 www.autodesk.com info@autodesk.com PHONE 415$07 5000 FAX 415 520 2131 December 7,2015 En Pointe Technologies Sales,LLC Attn: Mr. Herbert Goss 1940 East Mariposa Avenue EI Segundo,CA 90245 Dear Mr. Goss: Thank you for your inquiry in regard to the request for issuance of a standard authorization letter.We are glad to take this opportunity to provide you with this letter outlining the following information: En Pointe Technologies Sales,LLC has current Volume Channel Partner Agreements with Autodesk,Inc. as a Level 2 DMR and is a bronze partner for the United States,effective Feb 1,2015. Additional information can be found in your Program Guide for FY16. The products that En Pointe Technologies Sales,LLC is authorized to sell are on the VCP price list located in Autodesk's Partner Center which En Pointe's Autodesk specialist has access to. Any changes to the price list will be communicated and made available in Partner Center and Autodesk Channel News. Should you have any questions about this letter,please do not hesitate to contact Susan Altenbach, Partner Manager at Autodesk,at Susan.Altenbach@Autodesk.com. Thank you for your support in selling Autodesk products and services. Sincerely, Kirk Givens Senior Manager,Channel Sales Autodesk,Inc. Hewlett-Packard Company 3000 Hanover St Palo Aho,CA 94304 USA hp.com 01 May 11,2015 En Pointe Technologies Sales LLC 19701 S Figueroa St Gardena,CA,902484506 To wham B may concern: En Pointe Technologies Sales LLC is on HP Authorized Partner in the US,which includes access to all commercial products-not requiring addhicnd authorization and includes all Open products from an authorized HP US Commercial Distrbutor,for resale to end user customers in the USA. En Pointe Technologies Sales LLC holds the following additional authorizations: HP Enterprise Storage[PLS:3Z,4F,U,LK,and LM] HP Business Critical Servers[PLs:1X,23,TQ,and TR] HP Enterprise Networking[16] HP Enterprise Storage XP PL:LN Superdome[PL 1X/12] HP Qualified Software[PLs 1 W 33 4Y 6F 87 9N 9Q CM D9 FC FM TE TF U3 VE] HP Autonomy Data Praedor[PL LH] HP Autonomy eDiscovery&Info Archiving[PL 351 HP Autonomy Enterprise Content Mgnt[PL DO] Fortify Tipping Point Qualified Supplies Partner Program En Pointe Technologies Sales LLC has been an HP ServiceOne Enterprise Group(EG)and Printing&Personal Systems(PPS)Delivery Partner since 7/15/2003 HP Sevice0ne EG and PPS Delivery Partners are authorized to deliver warranty and HP Care Pack Services on HP Personal Systems (such as HP Business PCs a HP Commercial Notebooks),HP Imaging&Printing products(such as HP LmffJE#shared printers or HP Design,Id large format printing), Industry Standard Servers, HP Stange and Networking products, provided that the technicians performing the Services hold the appropriate service and/or solution qualifications. HP Point of Contacts for Partner Authorization verification are listed below: Adriono Mejos:HPControdsComplionceSupport@hp.com /1-888-629-6914 Jason Holgeen: HPContractsComplirnceSupport@hp.com /1-888-629-6914 Customers can also locate or confirm partners through the HP Partner Locator at http://www8.hp.com/us/en/store-finder/indeoc.do I Sincerely, r r n n Adr ion a Mejias. He Wt-Packard Company Americas Partner Contracts and Compliance April 6, 2015 En Pointe Technologies Sales, LLC 18701 S. Figueroa Street Gardena, CA 90248-4506 Dealer ID#595711897 Re: En Pointe Technologies Sales, LLC: Dell Authorized Reseller and Certified Premier Partner This letter is to confirm that En Pointe Technologies Sales, LLC is a Dell Authorized Reseller and Premier Certified Partner and is authorized to resell Dell products and services to Dell public sector and end user customers throughout the U.S. En Pointe Technologies Sales, LLC is in "good standing" within the Dell PartnerDirect program. Warm regards, Jeffrey Flowers Channel Account Director Dell I Global Commercial Channels Mobile: + 614.330.0680 Email: Jeffrey_FlowersCDell.com Dell Inc.1300 Innovative Way Suite 3011 Nashua,NH 03062 www.dell.com 11-800-BUY DELL Barracuda 12/10/2015 En Point Technologies Sales LLC 18701 S.Figueroa Street Gardena,CA 90248 Subject: NASPO ValuePoint Bid#ADSPO 16-00005829 To whom it may concern, This letter is to certify that En Point Technologies Sales LLC is an authorized reseller of- Barracuda Networks hardware and related services to companies,entities,and education and state/local agencies. This letter is valid forthe duration of the contract. My contact information is as follows: 3175 Winchester Blvd Campbell,CA 95008 acannon@barracuda.com 703-743-9068 Should you have any questions,please do not hesitate to contact me. Sincerely, Andrea Cannon Director,Public Sector Channel Sales 3175 W inch ester Blvd Campbell,California 95008 United States Phone.+1408 342 5400 BOMGAR" ENTERPRISE REMOTE SUPPORT- December 7, 2015 Re: Letter of Authorization To Whom It May Concern: This is to confirm that as of the date of this letter, PCM Inc. & it subsidiaries is an Authorized Distributor of Bomgar Corporation ("Bomgar") software and services in the United States. PCM Inc. and it subsidiaries have the rights to sell, support, and offer training and professional services on Bomgar products. If you have any questions, please do not hesitate to contact me for further information. Yours respectfully, Mike Sell Director of Strategic Alliances Bomgar Corporation msell@bomgar.com 770-407-1820 578 Highland Colony Parkway I Paragon Centre Suite 00 520 Madison Avenue 22nd Floor New York,NY 10022 T +1800 225-5224 technologies +1 212 310 6222 ca.com November 20,2015 To Whom It May Concern: This letter confirms that as of the date hereof,EnPointe Government,Inc.("Reseller')is authorized by CA,Inc.("CA")to resell certain of CA's products and services to government customers in the United States. This letter of acknowledgement does not include any authorization by CA for Reseller to make claims,representations or commitments on behalf of CA other than CA's standard product specifications and associated warranties available from CA. Any other claims,representations,or warranties by Reseller are solely the responsibility of Reseller. Sincerely, Tina Ratcliff Sr.Director,Financial Contracts CA,Inc. 0111 , 111 , Cisco LETTER FOR CHANNEL PURCHASING Date: May 8,2015 To: Whom It May Concern Bid Number NA or Project Name: Cisco Systems, Inc. ("Cisco') hereby confirms that as of the date of this letter, EN POINTE TECHNOLOGIES SALES, LLC is a Gold certified Cisco channel partner and that Cisco and EN POINTE TECHNOLOGIES SALES, LLC have entered into an agreementfor the purchase and resale of Cisco Products and/or Services(Agreement"). This means that EN POINTE TECHNOLOGIES SALES,LLC has complied with the Cisco certification procedure and is duly authorized to purchase and resell Cisco products in US as well as negotiate the terms and conditions of support and maintenance services on Cisco products, including warranties, in accordance wth the terms and conditions of such Agreement. Furthermore,EN POINTE TECHNOLOGIES SALES,LLC is specialized in the following Cisco technologies: • Advanced Bordertess Network Architecture Specialization, • Advanced Collaboration Architecture Specialization.and • Advanced Data Center Architecture Specialization Please note that the present confirmation is not permanent, and that the status of Cisco's authorized channel is reviewed on a regular basis. This information is accurate as ofthe date appearing at the top of this certificate. If you need any additional information,please do not hesitate to contact Gerald Hines at gehines@cisco.com. Brian Fukuhara,V.P.,Finance Cisco Systems,Inc. bmc December 8,2015 Delia A.Walters,State Procurement Supervisor State of An zona,State Procurement Office 1DD N.15th Avenue,Suite 201 Ph oe nix,Ari zon a 85007 Subject:CONFIRMATION OF BMC SOFTWARE INC.RESELL STATUS Dear Ms.Walters: This letter serves to confirm that: En Pointe Technologies Sales,LLC,187D1 S Figueroa St, Gardena,CA 90248 USA En Pointe Technologies Sales,LLC has the right to resell certain BMC Products to The State of Arizona,State Procurement Office for the NASPO ValuePoint Cooperation Purchasing Program(NASPO ValuePoint). This letter is issued only to confirm the above mentioned and cannot be disclosed tothird parties and/or interpreted or used by addressee or anythird party for any other purpose. If you require further information,please do not hesitate to contact Pam Johan sen at Partner Network(@bmc com Yours sincerely, 'rAlC�GKAA eta. Pam Johansen,MSOD Senior Director,World Wide Channel Operations BMC Software Inc. Visit vvwwvbmc coin for more intormation. �. � COMPUTRONI% Computronix(U.S.A.),Inc. 3900 S.Wadsworth Blvd.,Suite 510 Lakewood,CO 80235 720-962-6300 www.computronix.com dean.sargent@computronix.com RE:PCM Inc.&it's subsidiaries To Whom It May Concern: As of December 8,2015,PCM Inc.&it's subsidiaries including such as En Pointe Technologies Sales LLC.) is authorized by Computronix(U.S.A.),Inc.,allowing PCM and its subsidiaries,to offer Computronix Software and Services to end customers, Such authorization is effective as of February 8,2013 and continues through January 31,2017,unless earlier terminated or mutually extended by the parties. Sincerely, Dean Sargent Business Development Manager Computronix(U.S.A.),Inc. COREL November 18, 2015 PCM Inc. 1940 E.Mariposa Ave El Segundo,CA 90245 Letter of Vendor authorization This is to certify that PCM Inc. and its subsidiaries are an authorized Corel Partner. This authorization was effective as of January 1st, 2011 and is automatically renewed on an annual basis. PCM is authorized to resell all Corel Products and is authorized to resell Corel products to Government, Academic and Charitable organizations. PCM is also authorized to sell to customers utilizing the Government and Academic Licensing Program SKUs and pricing. This authorization covers all of North America. Sincerely, Rick Coctrane National Account Manager Corel,WinZip,Roxio and Pinnacle 1600 Carling Avenue,Ottawa,ON K1Z 8R7 Canada t 888-267-3548b I f(613)759-8748 Double-Take® by Vision Solutions® 15300 Barranca Parkway 949 253-6500 www.visionsoltitions.com RE:En Pointe Technologies Sales,LLC To Whom It May Concern: As of December 9,2015 En Pointe Technologies Sales,LLC(En Pointe)is authorized by Vision Solutions, allowing En Pointe,to offer Double-Take HA/DR and Migration Solutions to end customers. Such authorization is effective as of March 13,2013 and continues through December 31,2019,unless earlier terminated or mutually extended by the parties. Sincerely, Eva Ullmann Regional Channel Manager Vision Solutions April 8,2015 To Whom It May Concern: This letter is to confirm that pursuant to the Authorized Reseller Marketing Support Agreement between EMC Corporation("EMC")and"En Pointe Technologies Sales",En Pointe Technologies Sales is currently authorized to resell EMC equipment, software licenses, and associated maintenance services, as purchased from an EMC authorized distributor. Sincerely, a arajg n anager- Arne cas4lrartner Support Center EMC Corporation 55 Constitution Blvd_ Franklin, MA 02038 EMC Corporation•V6 South Street,Hopkinton,Massachusetts 01748-9103-508.435.1000•emc.com Ces Internet Security - -------- - -- --- _---- w February 26,2015 ESET,LLC 610 West Ash Street,Suite 1700 San Diego,CA 92101 PCMG 1940 E Mariposa Avenue El Segundo,CA 90245 To Whom It May Concern: ESET,LLC d/b/a ESET North America is a security software limited liability company with offices in San Diego,California. This letter is to confirm that ESET,LLC d/b/a ESET North America and PCMG have been business partners since June 22,2007 and PCMG is authorized by ESET,LLC d/b/a ESET North America to resell ESET products. Sincerely, ESET,LLC d/b/a ESET North America Gerald Choung VP of Sales ESET North America PHONE 619.876,5400 610 W.Ash Street,Suite1700 FAX 619.876.5845 San Diego,CA92101 WEB www.eset.com ,A HEATsoftware December 9,2015 RE:En Pointe Technologies Sales,LLC To Whom It May Concern: As of December 9 2015,En Pointe Technologies Sales,LLC(En Pointe)is authorized by HEAT Software USA Inc.,allowing En Pointe,to offer HEAT's software to end customers. Such authorization is effective as of April 29,2010 and continues through April 29,2016, unless earlier terminated or mutually extended by the parties. Sincerely, i Catherine Cherubino Vice President of Alliances&Channels HEAT Software USA Inc. Catherine.C herubi no@heatso ftware.coin HEAT Software USA Inc. safes 800.776.7889 www.heatsoftware.com 490 McCarthy Blvd#100 fax 719.536.0620 Milpitas,CA 95035 December 10, 2015 Imran Yunus Director SLED Sales En Pointe Technologies Sales, LLC. Dear Mr. Yunus: This correspondence confirms that En Pointe Technologies Sales, LLC. is authorized to resell Infor software to public sector entities, pursuant to the Public Sector Reselling Agreement between the parties, having an Effective Date of October 18,2013. If you have any further questions regarding Infor's partner programs, please feel free to contact Bill Rao, Channel Account Manager,at either(586)219-0717 or via email William.Rao(d)infor.com. Sincerely, Lindsay Pritchar Associate General Counsel y # December 9,2015 Hamza Ellahi Vendor Manager PCM Inc. 1940 E.Mariposa Avenue,El Segundo,CA 90245 Subject: Reseller Letter of Authorization for NASPO(National Association of State Procurement Officials)RFP Dear Mr Ellahi.: This Letter of Authorization("LOA")is a one-time authorization between Information Builders,Inc.("IBI")with its principal place of business at Two Penn Plaza,New York,New York 10121-2898 and PCM Inc.("PCM")with a place of business at 1940 E.Mariposa Avenue,El Segundo,CA 90245 to allow PCM to resell certain IBI software and related InfoResponse Services("Products")to the NASPO(National Association of State Procurement Officials)in accordance with the terms, conditions and provisions set forth in this LOA. As of the date of issuance of this letter,PCM is in good financial standing with IBI. This letter does not authorize PCM to sublicense any IBI Products but allows PCM to take orders for and resell the IBI licenses. PCM understands the terms conditions and provisions of any licensing arrangement shall be governed solely by the IBI licensing documents between IBI and end user customer and that any warranties or representations for the Products will be between IBI and end user customer.IBI does not assume any liability for PCM's actions under this LOA. PCM agrees that it shall: 1. provide as part of its RFP response that in the event of a potential award any resale arrangements shall be governed solely by the applicable IBI licensing agreements,such as Master Software License Agreements,Riders,IBI EULA,etc. 2. ensure that any resale of the Products will conform to the applicable IBI licensing documents provided by IBI to PCM and that any negotiations of licensing terms will be handled by IBI directly with the end user; 3. promptly remit to IBI all amounts due and owing in accordance with the licensing agreements between end user and IBI; 4. not require IBI to execute any PCM Direct Supplier Agreement or any other agreement in order to conduct business pursuant to or relating to this letter of authorization; Please confirm your agreement and acknowledgement by signing and returning a copy of this LOA.Immediately upon receipt, we will issue an appropriate letter for your inclusion with your RFP response. t erely, id Boyle Vice Preside),Sales Operations Agreed and accepted: PCM Inc. By Authorized signature Type name/title Date Cc: J.Whelehan-IBI T.Grilli-IBI i n fo rmationb u it der s.com Information Builders Two Penn Plaza New York,NY 10121-2898 T:212.736.4433 F:212.967.6406 Shafique, Madiha From: Klietz, Sam <Sam.K1ietz@1ntermedix.com> Sent: Tuesday, December 15, 2015 12:55 PM To: Shafique, Medina Cc: Yunus, Imran; Jacobs, Erin Subject: RE: INTERMEDIX EMSYSTEMS Reseller LOA I authorize En Pointe to resell Intermedix Solutions.The authorization should take into account the possible exclusion of some products and services depending on the specific quote request. 1.Manufacturer POC name and alternate for verification:Sam Klietz{Alternate:Erin Jacobs erin.iacobs@intermedix.comi 2.Manufacturer POC mailing address:111 W Pleasant Street,suite 202 3.Manufacturer POC telephone number:414-721-9731 4.Manufacturer POC email address— sam.klietz@intermedix.com 5.Manufacturer POC fax number:414-721-9631 6.If available,a Re-seller Identifier Regards, Sam Klietz Senior Vice President—Business Development intermedix Office:414.721.9731 1 Mobile:414.688.1192 sam kiieWED,intermedix.com I www intermedix.com The mforzration contained in this message is con6denbal and maybe privileged andior protected under law.If you received this message in error,please nobly ua na nediately by fonearding a copy to comoliancepintermediv.com and delete the original message and any attachr.ent; CED Partner Address:IBM Corporation,1 New Orchard Road.Armonk,New York 10504-1722 Phone#: 800-426-4968 Website: http://www.ibm.com/us/en/ Email: http://www.ibm.com/contact/us/en/ Dealer ID#:Agreement#1061711 RE:En Pointe Technologies Sales,LLC To Whom It May Concern: As of 5/8/2015,En Pointe Technologies Sales,LLC(En Pointe)is authorized by IBM,allowing En Pointe,to offer Partner's Programs,Software,Hardware etc.to end customers. Such authorization is effective as of 5/8/2015 and continues through 12/31/2015,unless earlier terminated or mutually extended by the parties. Sincerely, e ?aGele ti Representative's Name: David Hall Title:Field Solution Sales Company name: Tech Data Corporation ICl_!�I OOCUMHN7OL SUTIONS Making Paperless Happen December 9,2015 To Whom It May Concern: This letter is to confirm that PCM Inc.&its subsidiaries including En Pointe is currently an Authorized Reseller of ICM Conversions and can purchase direct from ICM. ICM does not have multiple certification levels — simply the Authorized Reseller status. There are no limitations regarding what ICM products PCM Inc.&its subsidiaries including En Pointe is authorized to resell. Manufacturer POC: John Harrington—harringtoni@icmconv.com 480-269-9304 Kristin Macedo—kristinm@icmconv.com(alternate) 480-269-9301 Manufacturer POC mailing address: 4320 E Cotton Center Blvd,Ste 106 Phoenix,AZ 85040 Fax: 602-678-1985 Phone: 602-678-1978 Sincerely e i V Jo n H rrington President S Kronos Incorporated KRONO297 Billerica Road Chelmsford,Massathusetis 01824 (978>250-9800 rax(9781 367.111111 xww.kronos.com December 9,2015 Delia A.Walters,State Procurement Supervisor State of Arizona,State Procurement Office 100 N.15th Avenue,Suite 201 Phoenix,AZ 85007 Re: Resale Authorization Letter Dear Ms.Walters, This letter is to confirm that En Pointe Technologies Sales LLC in El Segundo,CA is an authorized Kronos Reseller and is able to resell Kronos Incorporated products as well as the resale of associated maintenance and professional services. FhnUBen Sr.Vice President,Global Sales Kronos Incorporated ® LANDESK Wednesday,November 18,2015 To whom it may concern, This letter is to confirm that En Pointe Technologies,with a principal place of business at 18701 S.Figueroa Street,Gardena,CA 90248 is currently a Expert Solution Reseller in the LANDesk channel programs and in good standing.As such,En Pointe is an authorized partner of LANDesk Software. If you have any questions regarding this letter or the LANDesk reseller programs,please contact me directly at+1(801)208-1628. Best regards, Reza Parsia Director,Americas Channel Reza.parsia@landesk.com (801)208-1628 phone (801)361-4048 mobile 698West 10000 South 1 South Jordan ITT 84095 1 801.208.1500 formin Liquidware Labs" TrantheDesktoP'" _ 3600 Mansell Road,Suite zoo,Alpharetta,6A30022 w—liquidwarelab— 678-397-0450 December 8,2015 To Whom It May Concern, This letter is to confirm that En Pointe Technologies Sales LLC, is an authorized Liquidware Labs, Inc. reseller and is able to resell Liquidware Labs, Inc. products as well as associated maintenance. Sincerely, AI L Chris Akerberg President and COO MICRO FOCUS December 4,2015 PCM Inc.(aWa"En Pointe Technologies"),and its authorized subsidiaries 1940 E Mariposa Ave El Segundo,CA 90245 Attn:Sean Mollet,Vice President of Product Management,Purchasing Telephone:310-354-5600 x54081 Fax:310-258-2309 Re:Resale of Micro Focus Products To Whom it May Concern, PCM Inc.and its authorized subsidiaries are authorized to purchase,receive standard warranty support and to resell products from Micro Focus If you have further questions, please contact Rachel Frost, your Micro Focus product sales representative at rachel.frost@microfocus.com. Re s, ourtney .Wood N.A.Senior Corporate Counsel Micro Focus(US),Inc. 301-838-5180 Phone 301-838-5034 Fax Courtney.Wood@microfocus.com 4 Micro Focus(US),Inc. 700 King Farm Boulevard,Suite 400.Rockville,MO 20850-5736.us1 Tel.(301)838-5000•Fax(301)838-5025.www.microfocus.com Shafique, Madiha From: Steven Love <steven.love@mindjet.com> Sent: Tuesday, December 8, 2015 4:11 PM To: Shafique, Madiha Cc: Jason Han Subject: MINDJET LOA Information Hi Madiha, Please see the information you requested below: 1.Manufacturer POC name and alternate for verification: Main POC:Steven Love Alternate:Jason Han 2.Manufacturer POC mailing address: Mindjet LLC 1160 Battery Street East,4th Floor San Francisco,CA 94111 3.Manufacturer POC telephone number: 925-452-6511 4.Manufacturer POC email address: Steven.love@mindiet.com 5.Manufacturer POC fax number: 415.229.4201 6.If available,a Re-seller Identifier: Steven O.Love Account Executive,Mind Manager at Mindjet Office 925-452-6511 or 415-229-4231 4750 Willow Rd,2nd Floor,Pleasanton,CA 94588 See what's new:MindManaaer 2016 and MindManaaer Enterprise 2016 Remote Control November 19,2015 Madiha Shafique En Pointe Technologies 1940 E.Mariposa Avenue El Segundo,CA 90245 To Whom It May Concern: As of November 2008, En Pointe Technologies Sales, LLC(En Pointe)is authorized by Netop Tech Inc. (Netop),allowing En Pointe to offer Netop's software products to end customers. Such authorization is effective as of November 2008 and continues on an annually recurring basis unless terminated by the parties. Sincerely, Sam Heiney Product Solutions Director sahe@netop.com SECURE i Netoo Tech Inc. 220 NW Second Ave.Suite 940,Portland,Oregon 97209 USA Tel 866.725.7833 -ti'%w.ratop.c u-n!'^mo;esPanrt I i Shafique, Madiha From: Ayub, Akbar Sent: Thursday, November 19, 2015 8:08 AM To: Ellahi, Hamza Cc: Khan, Yasir Subject: FW: Nuance-Dragon LOA LOA of Dragon(Nuance). Regards, AkbarAyub I Partner Specialist I En Pointe Technologies Office:310-337-5200 Office Ext:2756 From:Tucker,Paul[mailto.Paul.Tuckert@nuence.coml Sent:Thursday,November 19,2015 4:57 AM To:Ayub,Akbar<akbaravubC@enpointe.com> Cc:Kreth,Aimee<Aimee.Kreth W nuance.co rn> Subject:Nuance-Dragon LOA Towhom it may concern, This email isto confirm PCM Inc.and its subsidiaries are Authorized Reseller of Nuance•Dragon°Speech Recognition products and services. RCM Inc,and its subsidiaries have successfully completed technical certification training courses and sales certification training courses offered by Nuance Communications,Inc.and they are authorized to purchase, sell, train and support the following: • Nuance*Dragon•Professional Group • Nuance*Dragon for Mac • Nuance*User Management Center • Nuance'Maintenance&Support Services • Nuance°Training Services Please feel free to contact me with any questions. Paul Tucker Eastern Regional Manager Dragon NaturalySpeaking Nuance Communications,Inc. Mobile:(978)727-6703 oaul.tuckert5nu ance.com V The experience speaks for itself'" NUANCE t ORACLE' PANTNEI RNETWORK Specialized.Recognized by Oracle Preferred by Customers. This certifies that En Pointe Technologies Sales LLC has achieved the level Gold Partner This annual partnership 5 curreMlyvalitl until s„—t 1aep-tots Pores En�Aw.se proof point 892 Ross Drive,Sunnyvale,CA 94089 USA Tel:+1.408.5174710 Fax:+1.408.517:4711 w .proofpoint.com November 20,2015 PCM Inc. 1940 E. Mariposa Ave. El Segundo,CA 90245 United States Re:Reseller Authorization To Whom It May Concern: By this letter,Proofpoint Inc.,confirms that PCM Inc.and its subsidiaries are an authorized distributor of Proofpoint products/or services within the United States and is in good standing as of November 20, 2015. PCM Inc.and its subsidiaries are authorized to sell Proofpoint products and services,as well as market and support those same products and services in the United States. Proofpoint products and services are made available to end user solely pursuant to a Proofpoint Customer Agreement. Regards, Bri Vro man Direct of Channel Progra s&Operations threat protection I compliance i archiving&governance I secure communication w RSA Sennity LLC. 174 Middlesex Tumpike B eiford,MA 01730 Tel 781 515 5000 http://www.c=.com+rsa Date:Apr.30.2015 Greetings: En Pointe Technologies Sales,LLC is a Authorized Partner in the RSA SecurWorldTM Program, RSA SecurlD is available for open distribution. Even if En Pointe Technologies Sales, LLC has a relationship with an RSA Authorized Distributor, En Pointe Technologies Sales,LLC will still be able to purchase and resell SecurlD-related products from any RSA Authorized Distributor. Additionally,En Pointe Technologies Sales,LLC is authorized to purchase and resell the following RSA product lines:Authentication Manager/SecurlD,Access Manager,Adaptive Directory,Federated Identity Manager, Certificate Manager,Data Protection Manager, Identity Management and Govemance,IPV(Adaptive Authentication,Cybercrime Intelligence,Fraud Action),Web Threat Detection,Security Analytics,Registration Manager,Key Recovery Manager,Validation Manager,Archer,DLP and ECAT. All related RSA products and services are governed by the RSA Shrink-Wrap License Agreement. Please accept this as a fully executable authorization letter. Best Regards, RSA SecurWorld Team A"referentia 155 Kapalulu Place,Suite 200 1 Honolulu,Hawaii 96819 p 808.840.8500 I f80B.423.1960 www.referentia.wm November 23,2015 Email Transmittal: akbarayub@enoointe.com Mr.Akbar Ayub _ Vendor Manager PCM,Inc.&its Subsidiaries 1940 E.Mariposa Avenue El Segundo,CA 90245 Letter of Authorization Dear Mr Ayub: This letter serves as authorization to include Referentia Systems Incorporated and the information below in your proposal response to NASPO for the Software Value-Add Reseller program,and with any State Participating Addendums. The following information is offered in this regard: • Manufacturer POC Name and Alternate for Verification: o POC:Jill Takaezu Harper;Alternate: Nelson Kanemoto • Manufacturer POC Mailing Address: o Referentia Systems Incorporated 0 155 Kapalulu Place,Suite 200 o Honolulu,HI 96819 • Manufacturer POC Email Address: • contracts@referentia.com;itakaezu@referentia.com;nkanemoto@referentia.com • Manufacturer POC Fax Number: o 808-423-1960 We thank you for this opportunity to continue our association and look forward to being of support in another proposal effort and,hopefully,a follow-on resultant Contract to provide software reseller support to PCM. Please contact me anytime I may be of further assistance. Sincerely, �ith up u Contracts Manager E-cc: Nelson Kanemoto Jill Takaezu Harper 01 � SAP America,Inc. ■r 3999 West Chester Pike Newtown Square,PA 19073 T 610.661,10100 Dec 11,2015 En Pointe Technologies Sales,LLC 18701 S Figueroa St LOS ANGELES,CA 90248 RE:En Pointe Authorization Letter To'Ohorn It May Concern: SAP Inc.,as the manufacturer/publisher of SAP,Sybase,BusinessObjects and Crystal branded products and solutions verifies En Pointe Technologies Sales,LLC CReseller")s a Reseller Partner in North America under the Authorized Reseller Program,and as such will supply reseller with sufficient quantities of the Authorized Products listed below,subject to the ongoing reseller/manufacturer relationship between the reseller and SAP Inc. Authorized Products: SAP Crystal Reports SAP Crystal Server SAP Crystal Dashboard Design SAP BusinessObjects BI Suite SAP BusinessObjects Platform SAP BusinessObjects Edge SAP Lumira SAP Predictive Analytics SAP Sybase Adaptive Server Enterprise SAP SybaselQ SAP SQL Anywhere SAP PowerDesigner SAP Data Services SAP Afaria SAP Mobile Platform List of En Pointe Technologies Sales Authorizations and applicable regions: United States Sincerely, Lee Smith SAP Director—Distribution North America Global Partner Organization SOPHOS Sophos Inc 3 Van cle Graaff Drive,2nd Floor Burlington,MA 01803 USA Tel 781494 5800 Toll Free 888-767-4679 Fax 781494 5802 November 18,2015 Greetings: This letter confirms that En Pointe Technologies Sales, LLC is currently authorized by Sophos, Inc. as a partner to purchase Sophos products and services through Sophos authorized distributors,for resale to the agencies, including institutions of higher education. All related Sophos products and services are governed Sophos End User License agreement License Agreement. Please accept this as a fully executable Letter of Agency for your purposes. Respectfully submitted, Sara Cloutier NA Channel Sales Coordinator Splunk Brannan Street.2nd Floor,San Francisco,CA 94117 December, 91" 2015 To Whom It May Concern, This letter confirms that PCM Inc. & it's subsidiaries is authorized to sell Splunk products and services. This letter of authorization is subject to the terms of the Splunk Reseller agreement. Splunk has a right to terminate the agreement at any time. Regards, Dave Henley SLED Partner Account Manager E: -fhenley splunk.com C: 832-444-4371 Alternate Contact: Chris Bradford E: cbradfordp_splunk.com C: 703-969-8766 Shafique, Madiha From: Scott Howard <scott.howard@statseeker.com> Sent: Monday, November 23, 2015 4:17 PM To: Shahid, Asma Subject: Letter of Authorization: PCM Inc. a its subsidiaries To whom this may concern: Please be advised that PCM Inc.&is subsidiaries(hereafter"PCM")are an authorized"Active Reseller"for Statseeker Inc.This authorization commenced on November 23,2015 and is in effect until close of business on F ebruary 22,2016 unless earlier terminated or extended by the parties. "Active ReseYer"status authorizes PCM to resell all Statseeker products and services to end user organizations throughout the United States and Canada. Best regards Stratseeker evaruporr.@wryrtv)Ve#rytyA" Scott Howard I Regional Sales M anger m+1(250)361-7517 1 www.sta(sooker.com f+1(866)812-9944 3492 Rancho Diego Circle El Cajon,CA 92019 t +1(619)858-4999 x1827 toll!free(844)STATSKR(844-782-8757)x1827 Instant Visibility I Powerful Monitoring I Fast Reporting I Smart Data • • •• DIM I the entity or inda,duatto whom ri, dd,es=ed and may.:ontatn ntormation that E privileged or oontideniral.It you me root the mended recipient.you are hereby—timed that distribution,oopving or any form of dissemination otthe COntent of this email is stridy prohibited.Ifyou have ieoenred the email m error,please advise us immediately by return email and detroy the original message.Thank vou. 1 @TechSmitK November 23",2015 En Pointe Technologies Sales,LLC 18701 S. Figueroa Street Gardena,CA 90248 USA To Whom It May Concern: En Pointe Technologies Sales,LLC is an authorized reseller of TechSmith products for corporate,government,and educational programs.En Pointe Technologies Sales,LLC is authorized to sell all TechSmith products,not limited to,but including Snagit,Camtasia Studio,Camtasia for Mac,Camtasia Relay,and Morae.En Pointe Technologies Sales, LLC has acted as a reseller of TechSmith's software sales for electronic download, boxed,and volume license programs to serve their customers needs.For any further questions,please feel free to contact us. Sincerely, Cars Grosspietsch ,A Manager(l cchSnlith Corporation 1 12300 X 1101 Cell 17,8,)K071 3 2405 W000fake Drive,Qkenws.M1 4W4-5910 Phone 1 517381,2360 Fax,1517,913,6121 www.techsmiihcom DocuSign Envelope ID:47BCE93C-FF60-4D5B-AE34-11FC7BEIEOAC 503.275.7500 MAIN 503.223.0182 FAx Tripwire,Inc 101 SW Main Street,Suite 1500+ Portland,Oregon 97204,USA tripwirs ccm December 10,2015 To Whom It May Concern: Tripwire,Inc.distributes its products through a two-tier distribution system: Tripwire distributes to authorized distributors The distributors may resell the products to resellers of their choice. Westcon Group is an authorized distributor of Tripwire products. As of December 8,2015,Westcon Group confirmed to Tripwire that En Pointe Technologies Sales LLC was an authorized reseller in good standing. Sincerely, C ,s nr: J I� �.MAI AIL'.t n BIM122821BRIF4... Jennifer Allison Director of Legal Services To Whom It May Concern: Please be advised that PCM,En Pointe and PCMG are active and compliant Premier Corporate Reseller partners in Trend Micro's Reseller Partner Program. PCM and PCMG have been members and in good standing since 2007. PCM G,En Poi rite and it's parent company PCM are allowed to resell all Trend Micro products in all 50 states. Thankyoul Maranda McElvany TREND Maranda M[Flvany IChannel Manager M 1 C R o 225 E.John Carpenter Freew ay,suite 1500 Irving,TX 75062 Office: 817-569-8913 1 Mobile:817-449-4677 We are tkto:lM AY.vwtivirus.00m hep:XwmArendmicro.com More small businessess trust Trend Micro with their data than any other provider. See Why >> ►� Trustwave Smart security on demand 70 West Madison Street 312-995-5748 www.trustwave.com smorganegg@trustwave.com RE:En Pointe Technologies Sales,LLC To Whom It May Concern: As of December 9,2015.2015,En Pointe Technologies Sales,LLC(En Pointe)is authorized by Trustwave, allowing En Pointe,to offer Partner's Programs,Software,Hardware etc.to end customers. Such authorization is effective as of April 8,2014 and is current,unless earlier terminated or mutually extended by the parties. Sincerely, Scott Morganegg Sales Executive Trustwave tenable Tenable Network Security,Inc. `iL 7021 Columbia Gateway Drive,Suite 500 network security Columbia,MD 21046 December 7,2015 En Pointe Technologies Sales,Inc. 18701 S Figueroa Street Gardena,CA 90248 RE:Authorization Letter To Whom It May Concern: As of the date of this letter.Tenable Network Security,Inc.("Tenable'),as the manufacturer/publisher of Tenable-branded products and solutions,verifies that En Pointe Technologies Sales,Inc.,a wholly-owned subsidiary of PCM Corporate, ("Reseller")is authorized to resell Tenable's products.As such,Tenable will supply Reseller with sufficient quantities of its products,subject to the ongoing resellerlmanufacturer relationship between Reseller and Tenable. Sincerely,, n J C.Hld,Jr. side December 15, 2015 UltraBac Letter of Authorization RE: En Pointe Technologies Sales, LLC To Whom It May Concern: As of December 15, 2015, En Pointe Technologies Sales, LLC(En Pointe) is authorized by UltraBac Software to offer UltraBac's backup and disaster recovery software products through the WSCA NASPRO Software VAR RFP vehicle. En Pointe agrees that before submitting any offer, quote or bid,that UltraBac will be consulted in advance and provided all necessary end-user details about the intended use of software to verify that the UltraBac products fully comply with end-user expectations and requirements. Upon positive verification, UltraBac will provide written authorization for each new opportunity based solely on the information provided by En Pointe that approves or disapproves the intended use of UltraBac Software Products. During the term of this Letter of Authorization, En Pointe may purchase approved software products at a price to be determined by the opportunity and the time of order. En Pointe will be solely responsible for the fitness of products sold unless UltraBac is provided the opportunity to consult directly with the end-user before purchase to verify that the proposed products will meet or exceed customer expectations. En Pointe is expressly prohibited from making any claims or warranties to software operation or function other than what is published on UltraBac's website or is provided in writing by request from a Corporate Officer. Such authorization is effective as of December 8, 2015 and continues through May 8, 2016, unless earlier terminated or mutually extended by the parties. Sincerely yours, Morgan Edwards President&CEO U LTRABAC 15015 Main Street Bellevue, WA 98007 425-644-6000 a� Vormetric Connect Partner December 11, 2015 To: NASPO ValuePointe Contract I am writing this letter of authorization to confirm that En Pointe is authorized to sell Vormetric products via a one off agreement. If you have any questions or concerns please feel free to contact me. Mike Coffield VP,1MN Channel Operations Vormetric, Inc. Phone: 224-622-0072 Email: mcoffield@vormetric.com 0: OC websensey Tbsense,Inc. 10900-A Stonelake 8W..3"Rwr Austin,Texas 78759 tel+1 858-320-8000 fax +858-458-2950 www.websense.com 23 April2015 En Pointe Technologies Sales,LLC 18701 S.Figueroa St. Gardena,CA 90248 Re: En Pointe Technologies Sales,LLC("En Pointe") Status as a Websense Authorized Reseller To Whom It May Concern: This letter certifies that,as of the date of this letter,En Pointe is an authorized reseller of Websense, Inc.("Websense"). As such,En Pointe is approved to sell Websense products and solutions to end users under the terms and conditions of the Websense Subscription Agreement. Sincerely, James Hagan CFO Websense,Inc. • Here are the LOAs for"non-listed publishers" AGA/ffE s o f t w a r e 2214 University Park Drive, Okemos MI 517-336-2530 www.agatesoftware.com tpearl@agatesoftware.com Dealer ID# 112732 RE: En Pointe Technologies Sales, LLC To Whom It May Concern: As of 2011, En Pointe Technologies Sales, LLC(En Pointe) is authorized by Agate Software Inc., allowing En Pointe,to offer the IntelliGrants Program along with Hosting and Professional Services to end customers. Such authorization is effective as of 2011 and continues through 2020,unless earlier terminated or mutually extended by the parties. Sincerely, Tim Pearl President Agate Software AAvePoint November 24,2015 To Whom It May Concern: Please allow this letter to serve as notice that,as of date of this letter, En Pointe Technologies Sales,•LLC("En Pointe")is an authorized Value Added Reseller of AvePoint,Inc. ("AvePoint"). As a Value Added Reseller,AvePoint has authorized En Pointe to resell AvePoint's software licenses, support and professional services to end-user customers. Such authorization has been effective as of April 24,2013 and there is currently no end date to the partnership. Sincerely, Pat SVP of Sales AvePoint,Inc. Ave?oint 13 Secor.-d Stree,9"' door,Lersey Ct,t, Y17 073 A ?ho^e t.800.551.6588 =Gx 20:.2,;:.7.8709 :!-`o@aveoo#-t.com Shafique, Madiha From: Peter Concannon <Peter.Concannon@acronis.com> Sent: Thursday, November 19, 2015 1 :38 PM To: Fuller, Toya Subject: En Pointe Technologies LLC - Authorized Partner To whom it may concern, The purpose of this letter is to confirm that En Pointe Technologies, LLC is a bona fide partner of Acronis International,GmbH and as such is directly authorized to bid on government contracts. En Pointe Technologies LLC is authorized to resell,or otherwise provide Acronis' products. Should you have any questions regarding this matter,please do not hesitate to contact John Downey at john.downey(a,acronis.com. Sincerely, Acronis International GmbH Peter Concannon I Partner Account Manager Acronis, Inc 11 Van de Graaf Drive, Suite 301, Burlington, MA 01803 Desk— (781) 782-9070 Mobile - (978) 394-6282 Get The Acronis App! ? • CollaTerall, Deal Regisit . -Aon on your Mobile DeWel Ntf: 1 _./ commvault svltitig forward April 27, 2015 EnPointe Technologies Sales LLC 18701 S Figueroa St Gardena,CA 90248 Attn: Taheem Rasool RE: 2015 Authorization Letter Dear Sir or Madam: CommVault Systems, Inc. ("CommVault") as the manufacturer of CommVault- branded products and solutions, hereby confirms that EnPointe Technologies Sales LLC is a Channel Partner authorized to act as a reseller of the full line of CommVault products within the United States. Reseller is not authorized to agree to any terms or conditions on behalf of CommVault, and all products are sold subject to the terms of CommVaulfs end user license and limited warranty agreement. Best regards, r Scott A. Little Vice President,Sales 500 Park Blvd.,Suite 1350•Itasca,IL 60143•p:630-787-6686 •www.commvault.com 4 s redhat. 100 East Davie Street Raleigh, North Carolina 27601 Phone#919-754-3700 Website: http://www.redhat.com Dealer ID# RE: En Pointe Technologies Sales, LLC To Whom It May Concern: As of 4/1/15, En Pointe Technologies Sales,LLC (En Pointe) is authorized by Red Hat Inc.,as an Advanced Business Partner in the United States and Canada. En Pointe is authorized to sell Red Hat and JBoss products or services that are available through distributors in the US and Canada. Such authorization is effective as of 4/1/15 and continues through 4/1/18, unless earlier terminated or mutually extended by the parties. Sincerely, Mark Enzweiler SVP, Global Partners&Alliances] 919-754-4370 Goog 1600 A Inc. Go Ste Main 650 253.0 01 iG00 Amphitheatre Parkway Fax 650 253.0001 Mountain View,CA 94043 www.googlo.com May 15, 2015 To whom it may concern: This letter confirms that En Pointe Technology Sales, LLC , headquartered at 18701 S. Figueroa Street in Gardena, CA, is an official Google Chromebooks Reseller. If you have any questions, you can contact me at alisonsuzuki�aoogle.com. Regards, Alison Alison Suzuki Strategic Partner Manager, Google for Education NetApp will provide Standard Pricing for Products made available for inclusion on the Contract. NetApp's Standard Pricing provides a small incremental discount to the pricing offered through NetApp's WSCA pricing (inclusive of applicable fees). Please contact your distributor for more details on Standard Pricing. Note that Registered Pricing may be available for selected sales opportunities completed under the Contract following award provided that all the Registration criteria are met for the opportunity. NetApp reserves the right to cancel this letter of authority. either in whole or in part, upon thirty (30) days written notice. Manufacturers Name: NetApp, Inc. Point of Contact: Harry Franks, SLED Sales Operations Manager Alternate Point of Contact: Mark Wroniewicz, US Public Sector Sales Operations Manager Address: 495 E. Java Drive, Sunnyvale, CA 94089, USA Telephone: 408-822-6000 Fax: 703-918-7301 NetApp Dun and Bradstreet No: 80-205-4742 Sincerely, /d Mark Wroniewicz Sales Operations Manager Page 2 .111 next wave. Palo Alto Networks Partner Program April 10, 2015 To Whom It May Concern: On behalf of the Global NextWave Partner Programs team at Palo Alto Networks, this is to inform you of the partnership between Palo Alto Networks, Inc. and: En Pointe Technologies Gardena, CA En Pointe Technologies is classified as a Platinum level partner in the Palo Alto Networks NextWave Partner Program. Thank you, Raegena Raymond-Brunker Global Channel Operations Specialist NextWave Partner Programs Team Palo Alto Networks,Inc. OltStreet Sant paLo Santa Clara,CA 95054 NETWORKS mum a ntum. Quantum Corporation 949-856-7800 www.Quantum.com RE: En Pointe Technologies Sales, LLC To Whom It May Concern: As of May 15,2015, En Pointe Technologies Sales,LLC(En Pointe)is authorized by Quantum Corporation,allowing En Pointe,to offer Quantum's Programs, Software, Hardware etc.to end customers. Such authorization is effective as of May 15 2015 and continues through May 15,2020, unless earlier terminated or mutually extended by the parties. Si cerely, i `5tfiphen Burrows VP, NA Channel Sales Quantum 224 Airport Parkway,San Jose,CA 95110 USA 0�,Aenable Tenable Network Security, Inc. 7021 Columbia Gateway Drive, Suite 500 network security Columbia, MD 21046 December 7, 2015 En Pointe Technologies Sales, Inc. 18701 S Figueroa Street Gardena, CA 90248 RE: Authorization Letter To Whom It May Concern: As of the date of this letter, Tenable Network Security, Inc. ("Tenable"), as the manufacturer/publisher of Tenable-branded products and solutions, verifies that En Pointe Technologies Sales, Inc., a wholly-owned subsidiary of PCM Corporate, ("Reseller") is authorized to resell Tenable's products. As such, Tenable will supply Reseller with sufficient quantities of its products, subject to the ongoing reseller/manufacturer relationship between Reseller and Tenable. Sincerely, Jisident . Hu d, Jr. P m 1759 Wehrle Drive I rt4?AM . Williamsville,NY 14221 DISTRIBUTOR AUTHORIZATION FORM Date: Monday, November 23, 2015 End User: Reseller: PCM Inc. & it's subsidiaries-Hardware and Software Street Address: 1940 E. Mariposa Avenue City, State & Zip Code: El Segundo, CA 90245 Contact Name: Asma Shahid Phone Number: 310-337-5200 Email Address: AShahidOEnpointe.com Fax Number: Reseller is authorized to purchase, receive standard warranty support and to resell products from manufacturers listed below. This is not a commitment of product availability.Manufacturer's purchasing restrictions and authorizations may apply. For clarification as to depth and or requirements of manufacturer authorizations for Reseller account and upon ordering, Reseller should contact their Ingram Micro account representative. Manufacturers: See Attached pdf for reference of manufacturers. GOVT AGENCIES: For confirming of product authorizations through Ingram Micro, Inc., please contact: 4494 W. Charles Graf, Program Manager 716.633.3600 Prepared by Ingram Micro,Inc. Confidential 1 i DISTRIBUTOR AUTHORIZATION FORM Manufacturers: 365 SERVICES FLUKE NETWORKS CORE SERVICES ODYSSEY TOYS 3D SYSTEMS FLUKE NETWORKS HW-RSERVICES OFF-GRID SOLUTIONS 3DCONNEXION-COMPUTER ACCESSORIES FLUKE NETWORKS VISUAL OGIO-CASES 3M-OPTICAL SYSTEMS DIVISION FLUKE NETWORKS VISUAL-SERVICES OKIDATA-ACCESORIES 3M-WORKSPACE SOLUTIONS FORESCOUT TECHNOLOGIES OKIDATA-DOT MATRIX 3M TOUCH SCREEN FORTINET OKIDATA-PRINTERS 3M VISUAL SYSTEMS DIVISION FORTINET ACCESSORIES OKIDATA DOT MATRIX ACCESSORIES 4SIGHT FORTINET BUNDLE RENEWAL&SERVICES OKIDATA INTL SUPPLIES 4XEM FORTINET MID&HIGH END APPLIANCES OKIDATA SERVICES 5 NINE SOFTWARE FORTINET NFR OKIDATA SUPPLIES AAXA-PROJECTORS FORTINET SME PRODUCTS OKLAHOMA SOUND CORP ABBYY USA SOFTWARE HOUSE INC FORTINET TRAINING&PRO SERVICES OKLAHOMA SOUND CORP-DS ABBYY USA SOFTWARE HOUSE INC-LIC FORTINET UCC SERVICES OLYMPUS ABSOLUTE LICENSE FOXIT SOFTWARE OMNITRON SYSTEMS ACCELL FRAMEWORKS SYSTEMS ENGINEERING ONKYO-HOME AUDIO/VIDEO ACCESS HARDWARE SUPPLY FRONTIER SECURE OPEN TEXT INC ACECAD FUGOO-PERSONAL/PORTABLE OPENGEAR ACER-SERVERS FUJIFILM-DIGITAL OPLINK ACER-TABLETS FUJIFILM-FILM OPTOMA ACER(LA) FUJITSU COMPUTER PRODUCTS OPTOMA AUDIO ACER ACCESSORY FUJITSU CONSUMABLES OPTOMA PROAV ACER AMERICA-DESKTOPS FUJITSU IMAGING(SCANNERS) ORION AMERICA-TELEVISIONS ACER AMERICA-DISPLAYS GAMEVICE OTTERBOX ACER AMERICA-NOTEBOOKS GEAR HEAD-COMPUTER OTTERBOX 32B- 10002972 ACER AMERICA-OPTIONS GEFEN OTTERBOX LA ACER AMERICA-PROJECTORS GEIST OVERLAND-V3 ACER-CHROME PRODUCTS GENEVA OVERLAND STORAGE ACER-THIN CLIENTS GENOVATION OZOBOT ACER WARRANTIES&SERVICES GETWIRELESS PALO ALTO AUDIO DESIGN ACRONIS-ACCESS GIANT INTERNATIONAL PANASAS ACRONIS-CONSUMER GIGABYTE PANASONIC-HEADPHONES ACRONIS-PHYSICAL GIZMAC ACCESSORIES PANASONIC ACCESSORIES ACRONIS-RENEWALS GLOBAL MARKETING PARTNERS PANASONIC ARBITRATORS ACRONIS-VIRTUAL GLOBAL MARKETING PARTNERS-IMCE PANASONIC BATTERY ACRONIS CLOUD GLOBALSCAPE INC PANASONIC BROADCAST iJ cc liKePAME DISTRIBUTOR AUTHORIZATION FORM Manufacturers: ACTELIS NETWORK INC GN NETCOM PANASONIC FLAT PANEL DISPLAYS ACTIONTEC GN NETCOM MOBILE PANASONIC PANABOARDS ACTIVATIONDESK GODIRECT PANASONIC PHYSICAL SECURITY ACTIVEPDF GOOGLE CHROME FOR EDU PANASONIC POS ACTON GOOGLE CHROME FOR WORK PANASONIC PRINTERS AND SUPPLIES ADAPTEC EMERGING PRODUCTS&ACC GOOGLE CHROMEBOX FOR MEETINGS PANASONIC PROJECTORS ADAPTEC RAID GORILLADIGITAL PANASONIC PROJECTORS-PRO AV ADDON GOSCAN PANASONIC SCANNERS ADDONICS GRAF&LANTZ CASES PANASONIC TELECOM ADESSO GRANDTEC USA PANASONIC TOUGH BOOKS ADOBE GREEN ONIONS SUPPLY PANASONIC WARRANTIES ADOBE ACADEMIC TLP GREENAIR PANASONIC WARRANTY ADOBE CLOUD SERVICES GUILLEMOT-VIDEO GAME PANASONIC-CAMERAS ADOBE CLP ACAD BOX MEDIA GUNNAR OPTIKS PANASONIC-MEDIA ADOBE CLP COMM ENTERPRISE LISC HAMILTON BEACH-SMALL APPLIANCES PANASONIC-PERSONAL CARE ADOBE CLP COMMERICAL HAUCK PANASONIC-SMALL APPLIANCES ADOBE CLP GOVT HAUPPAUGE PANDUIT ADOBE CLP-EDU LICENSING HAVIS PARA SYSTEMS DBA MINUTEMAN UPS ADOBE COMMERCIAL TLP HAWKING PARAMETRIC SOUND ADOBE ENTERPRISE ACAD LICS HEALTH SECURITY SOLUTIONS PARROT ADOBE ENTERPRISE GOVT LICS HECKLER DESIGN PATHWAY INNOVATIONS AND TECHNOLOGIE ADOBE GOVT TLP HEWLETT PACKARD-WORKSTATION OPTNS PCAMERICA ADOBE STUDENT TEACHER BOX HGST-ACTIVE ARCHIVE PEERLESS ET ADOBE VIP ACADEMIC LICS HGST-BRANDED PEERLESS INDUSTRIES ADOBE VIP COMMERCIAL LICS HGST-EMBEDDED PELICAN FLASHLIGHTS ADOBE VIP GOVT LICS HGST-ENTERPRISE PELICAN PRODUCTS-CASES ADONIT HGST-FULFILLMENT PENGUIN COMPUTING ADTRAN-BLUESOCKET HGST- IMSOURCING PENPOWER ADTRAN-NETVANTA IPT HGST-MOBILE PENTAX-RICOH IMAGING ADTRAN-NETVANTA UC HGST-SERVER PERLE SYSTEMS ADTRAN-PHONES HGST-SINGLE PHILIPS-MONITORS ADTRAN ACCESSORIES F HGST-SSD PHILIPS PROJECTORS-XS COMMERCE ADTRAN ACES E HGST-VIRIDENT PHILIPS SPEECH PROCESSING ADTRAN CABLES G HID GLOBAL-FARGO ELECTRONICS PIONEER PRO ADTRAN GENERAL HARDWARE A ACN HIGHPOINT TECHNOLOGIES PIVOTS iT 1 M rRAM g DISTRIBUTOR AUTHORIZATION FORM Manufacturers: ADTRAN GENERAL HARDWARE REFURB HIPERWALL PLANAR DIGITAL SIGNAGE ADTRAN MV HITACHI PROJECTORS PLANAR SYSTEMS INC. ADTRAN NETVANTA INTERNETWORKING B K HITACHI PROJECTORS PROAV PLANAR TOUCH SCREENS ADTRAN PROCLOUD HONEYWELL LATIN AMERICA PLANON ADTRAN REFURB OTHER HONEYWELL MOBILITY PLANTRONICS INC ADVANING HONEYWELL PRINTERS PLANTRONICS MOBILE ADVENTURE LABS HONEYWELL SCANNING PLUGABLE TECHNOLOGIES AIC HONEYWELL SERVICES PLUSTEK ALERATEC HONEYWELL SOFTWARE PNY MEMORY ALEVA NATURALS HONEYWELL SOTI PNY QUADRO ALLIED-NET.COVER HONEYWELL SUPPLY CHAIN PRODUCTS PNY VIDEO GRAPHICS ALLIED TELESIS BOX HOSA-PRO SOUND POCOYO ALURATEK INC HP-IMSOURCING POIN2 LAB AMAZON.COM HP-IMSOURCING DS POLYCOM-IMSOURCING AMBIR TECHNOLOGY HP INC LA-IPG PRINTER LASER POLYCOM- IMSOURCING DS AMC HP INC LA-IPG SUPPLIES POLYCOM- INGRAM CPO DS AMC OPTICS HP INC.-CHROMEBOOKS PORTSMITH AMD HP INC.-CONSUMER ENTRY POWA POS AMD(LA) HP INC.-CONSUMER MONITOR POWERMAX AMER.COM HP INC.-CONSUMER PRODUCTS PREMIER MOUNTS AMERICAN BATTERY HP INC.-CTO PREMIERTEK AMPED WIRELESS HP INC.-DESK JETS PRIMERA TECHNOLOGY(PRINTERS) AMPLIVOX SOUND SYSTEMS HP INC.-DIGITAL SIGNAGE PRINTRONIX-ALL OTHER AMSTRON HP INC.-DIRECT CONNECT PRINTRONIX-LINE MATRIX AMZER HP INC.-INK SAP PRINTRONIX-PRINT CART ANONABOX HP INC.-INTL(SAP) PRINTRONIX-THERMAL ANTEC HP INC.-IPG CAREPACKS PRINTRONIX/TALLYGENICOM LINE MATRIX ANTHRO HP INC.-IPG MFP PRINTRONIX/TALLYGENICOM MEDIA ACC HP INC.-LASER ACCESSORIES PROMISE-WARRANTY AOPEN-SOLUTIONS HP INC.-LASER JET TONERS PROMISE TECHNOLOGY APANI NETWORKS HP INC. -LASER JETS PROOFPOINT-SECURITY APC-IMSOURCING HP INC.-MEDIA SAP PSION LA APG HP INC. -NSB COMPLEX SPECIAL PSION LA-2A APG-CONTAINER/SP HP INC.-NSB DESKTOPS PTC APPLE-APPLECARE SERVICES HP INC.-NSB DISPLAYS PULSE SECURE 1 it epAm g DISTRIBUTOR AUTHORIZATION FORM Manufacturers: APPLE-EOL SYSTEMS HP INC.-NSB MOBILE WKS PULSE SECURE-LICENSING APPLE-SYSTEMS HP INC.-NSB NOTEBOOKS PULSE SECURE-PROSERVICES APPLE CTO(LA) HP INC.-NSB OPTIONS PULSE SECURE-RENEWALS APPLE CTO SYSTEMS HP INC.-NSB THINCLIENTS PULSE SECURE-SUPPORT APPLE CTO SYSTEMS-STOCK HP INC.-NSB WORKSTATIONS PYLE-PRO SOUND APPLE IPADS HP INC.-OFFICEJET PRO/ENT X PYLE AUDIO-HOME AN APPLE IPODS AND APPLE TV HP INC.-PLOTTERS PYLE-CAR AUDIONIDEO APPLE MINI IPADS HP INC.-POS-AMO PYRAMID TIME SYSTEMS APPLE OPTIONS HP INC.-POS-CTO BDL QJO INC APPLE WIRELESS ACCESSORIES HP INC.-POS-NON SMARTBUY QLOGIC APPLECARE WARRANTY HP INC.-POS-OEM QLOGIC FABRICCACHE APPOSITE HP INC.-POS-SMART BUY PERI QLOGIC-SERVICES APPROVED MEMORY CORP. HP INC.-POS-SMARTBUY QNAP APPSENSE-LICENSING HP INC.-POS-SVS WRNTY QNAP WARRANTIES APPSENSE-TRAINING HP INC.-PPS LICENSING Q-SEE APRICORN MASS STORAGE HP INC.-PROBOOK B QUANTUM-DLT AQUATIC SAFETY CONCEPTS HP INC.-PSG CAREPACKS QUANTUM-DOT HILL ARCSERVE HP INC.-SB DESKTOP DISPLAYS QUANTUM-RENEWALS ARCSERVE-APPLIANCES HP INC.-SB DESKTOP OPTIONS QUANTUM ACCS(SSG) ARCSERVE-MSP HP INC.-SB DESKTOPS QUANTUM AUTOLOADERS(SSG) ARISTA NETWORKS HARDWARE HP INC.-SB MOBILE WKS QUANTUM MEDIA AND TAPES ARISTA NETWORKS STOCKING HP INC.-SB MOBILITY QUANTUM P-SERIES(SSG) ARKON HP INC.-SB NOTEBOOK OPTIONS QUANTUM SERVICES(SSG) ARMORACTIVE DIRECTSHIP HP INC.-SB NOTEBOOKS QUANTUM SOFTWARE ARUBA-CARE HP INC.-SB THINCLIENTS QUARK LICENSING ARUBA-CENTRAL HP INC.-SB WORKSTATION DISPLAYS QVS ARUBA-INSTANT HP INC.-SB WORKSTATION OPTIONS RAIN DESIGN ARUBA-LICENSING/SOFTWARE HP INC.-SB WORKSTATIONS RARITAN-DC TRACK ARUBA-NON INSTANT HP INC.-SCANNERS RARITAN-POWER ARUBA-RENEWALS HP INC.-SERVICES(SAP) RARITAN COMPUTER ASANTE HP INC.-SMARTBUY PSG RARITAN POWER IQ ASUS-CHROMEBOOK HP-INGRAM CPO DS RAZER-GAMING ASUS-COMPONENTS HPE-ARCSIGHT RED HAT(LICENSE) ASUS-DISPLAY HPE-ARUBA RED HAT ALLIANCE TRAINING ASUS-GAMING NOTEBOOK HPE-BCS RED HAT RHX iJ DISTRIBUTOR AUTHORIZATION FORM Manufacturers: ASUS-MOTHERBOARDS HPE-BLADE OPTIONS RED HAT-JBOSS ASUS-NOTEBOOK ACCESSORIES HPE-BLADE SERVERS RED HAT-RHEV ASUS-NOTEBOOKS HPE-BUSINESS CLASS STORAGE RED PLANET ASUS-SYSTEMS HPE-CAREPACKS REDBEAM ASUS-TABLETS HPE-DAYONE CYCLICAL BILLING REFLEXION NETWORKS ASUS-VGA ATI HPE-ESOFTWARE RELAMPIT ASUS-VGA NVIDIA HPE-IF TELEPHONY RELIABRAND ASUSTOR HPE-MEDIA 7A REPLAY XD-PHOTO VIDEO AT&T HPE-NETWORKING OTHER RES-RSP SERVICES AT&T WIRELESS HPE-PROLIANT SERVERS RES PROFESSIONAL SERVICES ATDEC HPE-SERVER OPTIONS RES RENEWALS ATEN TECHNOLOGIES HPE-SERVER SMART BUY RETROSPECT-LICENSING ATLANTIC-PERSONAL&PORTABLE HPE-SERVICE RENEWALS REVO ATTACHMATE-VPA HPE-SERVICES CONTRACTS REVO AMERICA ATTO TECHNOLOGY HPE-SWITCHING REVOLABS AUDIO TECHNICA-PRO SOUND HPE-TIPPINGPOINT RF-LINK HOME AUDIO/VIDEO AUDIO VIDEO FURNITURE HPE-TOP OF RACK RICOH LASER(PRINTERS) AUDIOVOX-SATELLITE RADIO HPE-VISTA RICOH PROJECTORS AUTODESK EMPTY HPE-WLAN RICOH SUPPLIES AUTODESK E-TAIL VIRTUAL HPE LA-ISS ROAD MICE AUTODESK MEDIA KIT HPE LA-PROCURVE ROBERT BOSCH TOOL-DREMEL AUTODESK RETAIL BOX HPE LA-STORAGE ROCCAT INC AUTODESK RETAIL VIRTUAL HYPERSIGN ROCKY MOUNTAIN-KAT AUTODESK VAR COMMERCIAL 1/0 MAGIC CORP ROCSTOR AUTODESK VCP COMMERCIAL NON ACE 131NTERNATIONAL ROCSTORAGE-DS AUTODESK VCP GOVERNMENT IBM-BRANDED VMWARE ROSEWILL AVAYA-IMSOURCING IBM-ENTERPRISE STORAGE ROYAL SOVEREIGN INTERNATIONAL AVER INFORMATION IBM-IMSOURCING RSA-ADAPTIVE AUTHENTICATION AVERATEC INC IBM-INGRAM CPO DS RSA-ARCHER AVERMEDIA IBM-MID RANGE STORAGE RSA-NETWITNESS AVG BOX IBM-POWER SYSTEM RSA-PDP-G AVG GOV IBM-PURE SYSTEMS SERVICES RSA SECURITY ANALYTICS AVG LICENSE IBM-SERVICE ELITE PAYMENTS RSA-SERVICES AVG OEM IBM-SERVICEELITE CONTRACTS RSA-SERVICES&CONSULTING AVG-ED IBM EDGE RSA ENVISION 1 rt rpAm DISTRIBUTOR AUTHORIZATION FORM Manufacturers: AVOCENT-CYCLADES IBM EDUCATION RSA SECURITY AVOCENT-PROAV IBM-ENTRY LEVEL STORAGE RSA SECURITY-DLP AVOCENT-PROAV MAINTENANCE IBM GARS-CLOUD BLUE RSA SECURITY-OPEN AVOCENT-SECURE PRODUCTS IBM-IMSOURCING DS RSA SECURITY HARDWARE AVOCENT AND CYCLADES SERVICES IBM ISS PITA PRODUCTS AVOCENT DIGITAL PRODUCTS IBM LABOR CONTRACTS SABRENT AVOCENT HUNTSVILLE CORP. IBM LABOR PSS SAKAR KIDS AVOCENT SOFTWARE&MAINTENANCE IBM MANAGED SECURITY SERVICES SAMSUNG-AV ACCESSORIES AVTEQ IBM PCDPS SAMSUNG-CONSUMER TABLETS AVUE IBM PURE FLEX SYSTEMS CTO&CUSTOM SAMSUNG-CONSUMER TV AXIOM IBM SOFTWARE-COGNOS SAMSUNG-DI AXIS COMMUNICATION INC IBM SOFTWARE-IM-DATA MGMT SAMSUNG-DI ACCESSORIES AXIS ELICENSING IBM SOFTWARE-LOTUS MSGNG&COLL SAMSUNG-PRO AV AXTON TECHNOLOGIES IBM SOFTWARE-LOTUS PORTAL SAMSUNG-SD MEMORY AZDEN-PRO SOUND IBM SOFTWARE-SAAS PARTIAL BILLING SAMSUNG-SSD MEMORY AZEND GROUP CORP IBM SOFTWARE-SS&UC SAMSUNG-TABLET ACCESSORIES B+B SMARTWORX(IMC NETWORKS) IBM SOFTWARE-TIV-AUTOMATION SAMSUNG-WARRANTIES BABY IBM SOFTWARE-TIV-ENT AST MGMT SAMSUNG-HOME APPLIANCE BARCO IBM SOFTWARE-TIV-SEC&COMP MGM SAMSUNG HOSPITALITY LCD BATTERY TECHNOLOGY IBM SOFTWARE-TIV-STRG MGMT SAMSUNG INFORMATION SYSTEMS BELKIN IBM SOFTWARE-VN-INFOSPHERE SAMSUNG LARGE FORMAT BELKIN-CABLES IBM SOFTWARE-W/S-BPM SAMSUNG MEMORY BELKIN-KVM IBM SOFTWARE-W/S-CORE SAMSUNG MOBILITY BELKIN-WEMO IBM SOFTWARE DOC/MEDIA SAMSUNG NOTEBOOKS BELKIN MOBILE IBM SOFTWARE-FILENET SAMSUNG PRINTER CONSUMABLES BELKIN-LINKSYS REFURB IBM SOFTWARE LEV SAMSUNG PRINTER HARDWARE BELLO-HOME AV IBM SOFTWARE-RATIONAL SAMSUNG TABLET BEM WIRELESS IBM SOFTWARE SMARTER CITIES SAMSUNG TABLETS LA BENQ IBM SOFTWARE VN SUPPORT PROVIDER SAMSUNG WARRANTIES AND SERVICES BENQ PROAV IBM SPSS ENTERPRISE SAMSUNG WLAN BIC-HOME AUDIO/VIDEO IBM SPSS STATISTICS SAMSUNG WLAN-LICENSES AND SERVICE BITDEFENDER ID TECH SAMSUNG-DAV BIXOLON IDEAL IND-CUSTOM INSTALL SAMSUNG-GALAXY GEAR 2 BIXOLON AMERICA IGEL SANDISK BLACK BOX CARTS IJSS SANDISK AAFES IJ ff C DISTRIBUTOR AUTHORIZATION FORM Manufacturers: BLACK BOX CORPORATION IM CHOICE ADVANTAGE-GOVED SANDISK BULK BLACKBERRY IM CHOICE ADVANTAGE-TECH SUPPORT SANDISK CORPORATION BLACKBERRY 12 VAS IM ENGRAVING SANDISK LA BLACKBERRY ACCESSORIES IM MOBILITY TEST SUB 2 SANDISK MOBILE BLACKBERRY GOVERNMENT SALES IMAGE MECHANICS SANDY LISA BLACKBERRY GOVT 12 VAS IMATION CORPORATION-COMMERCIAL SANGEAN-PERSONAL&PORTABLE BLISSLIGHTS IMATION CORPORATION-CONSUMER SANS DIGITAL BLITZCAST NETWORK INC IMATION IRONKEY SAP-DATABASE&TECHNOLOGY BLU-BRIGHTPOINT IMCE SERVICES SAP BUSINESS OBJECTS BMC SOFTWARE IMPULSE POINT DIRECTSHIP SAP BUSINESS OBJECTS LICENSING BMC-NUMARA LICENSING IMSOURCING SAPPHIRE BODYGUARDZ IMSOURCING-DS SATO-CLASS 20 BOICE ENTERPRISES INC. IMSOURCING-NSP SATO-CLASS 30 BOSCH SECURITY AL IMSOURCING-SAMSUNG SATO-CLASS 35 BOSCH SECURITY AUDIO INCIPIO SCALA BOSCH SECURITY VIDEO INFOCUS SCALE COMPUTING BOSS AUDIO-CAR AUDIO/VIDEO INFOCUS PROAV SCANNX-HARDWARE BOX INC INFOLOCK TECHNOLOGIES SCANNX-LICENSING BRACKETRON INFORMA SOFTWARE SCANSAFE SERVICES LLC/CISCO BRAIN CENTER AMERICA INFORMA SOFTWARE DIRECT SHIP SCHNEIDER ELECTRIC IT-CONTAINER BRAINBOXES INFOSONIC -VERYKOOL LA SCHNEIDER ELECTRIC IT-DIRECT SHIP BRANDED LOGISTICS INFRASCALE INC DIRECT SHIP SCHNEIDER ELECTRIC IT-WARRANTY BRAWN CONSULTING INGENICO SCHNEIDER ELECTRIC IT USA BRETFORD MANUFACTURING INGRAM-CPO SYSTEMS DS SCHNEIDER ELECTRIC IT-ISX DELL ONLY BRICKCOM INGRAM CPO DELL SDI TECHNOLOGIES-PERSONAL&PORTABL BRIGHT COMPUTING INGRAM CPO HP SDJ TECHNOLOGIES-MONSTER BRIGHTPOINT NA INGRAM CPO IBM SEAGATE-DATA RECOVERY BRIGHTSIGN INGRAM CPO LENOVO SEAGATE-ESG BROTHER INT L(SUPPLIES) INGRAM CPO-OPTIONS DS SEAGATE-ESG SINGLE BROTHER INTERNATIONAL INGRAM CPO POLYCOM SEAGATE-IMSOURCING BROTHER INTL(PRINTERS) INGRAM CPO CISCO SEAGATE-IMSOURCING DS BROTHER MOBILE-MEDIA INGRAM CPO OPTIONS SEAGATE-INGRAM CPO DS BROTHER MOBILE SOLUTIONS INGRAM CPO SEAGATE SEAGATE-NSG BROTHER MOBILE SOLUTIONS-MEDIA INGRAM CPO SYSTEMS SEAGATE-NSG SINGLE BROTHER IMPRINT HARDWARE INGRAM MICRO CONTENT CREATION SERVI SEAGATE-PSG UT I PVL epAm x DISTRIBUTOR AUTHORIZATION FORM Manufacturers: BROTHER PJ6 HARDWARE INGRAM MICRO GLOBAL TRAINING SEAGATE-PSG SINGLE BROTHER RJ4 HARDWARE INGRAM MICRO SERVICES LLC SEAGATE-RETAIL BROTHER WARRANTY AND PRINTER MOUNTS INGRAM MICRO TRAINING-CISCO SEAGATE-SAMSUNG BUFFALO AMERICAS-CONSUMER NAS INGRAM MICRO TRAINING-JUNIPER SEAGATE(LA)MAXTOR PDTS BUFFALO AMERICAS-DAS INGRAM MICRO TRAINING-MICROSOFT SEAGATE CSS BUFFALO AMERICAS-NETWORKING INGRAM MICRO TRAINING-OTHER SEAGATE LA EXTERNAL BUFFALO AMERICAS INC INGRAM MICRO TRAINING-VMWARE SEAGATE LACIE BUSLINK MEDIA INGRAM MICRO TRAINING HP SECURE CHANNELS INC DIRECT SHIP C2G INNODESIGN INC. SEH TECHNOLOGY C2G-AUDIO UNLIMITED INNOVATION FIRST/RACK SOLUTIONS SEIKI LLC C2G-AV LINE INTEGRATED ARCHIVE SYSTEMS SEIKO INSTRUMENTS C2G-BULK INTEL SENECA DATA C2G-DIGITAL SIGNAGE INTEL-DESKTOP TRAY CPU SENNHEISER C2G-KVM&NETWORKING INTEL-ESG SHARP AQUOS/CONSUMER WARRANTY C2G CUSTOM INTEL-IMSOURCING SHARP ELECT-LARGE FORMAT DISPLAYS C2G TRANSCEIVERS INTEL-IMSOURCING DS SHARP WARRANTIES CA-APPLOGIC INTEL-MOTHERBOARDS SHARPERIMAGE CA-CLOUD INTEL-NETWORKING SHORETEL-SPECIAL CA-ERWIN INTEL-SERVER CPU SHUTTLE COMPUTER CA-NIMSOFT MONITOR INTEL-SERVER CPU-TRAY SIGNAGELIVE CAD AUDIO INTEL-SPARES/ACCESSORIES SIIG INC CALERO SOFTWARE INTEL-SSD SIIG-PROAV CALRAD INTEL COMPUTE STICK SILEX TECHNOLOGY CANARY COMMUNICATIONS INTEL-EXP(LA) SIMA-PHOTO VIDEO CANON INTEL NETWORKING-QLOGIC/INFINIBAN SKB PRODUCTS-SGC CANON-ACCESSORIES INTEL NUC MOTHERBOARDS SKYKICK CANON COMPUTER(SUPPLIES) INTEL RAID SKYTEX TECHNOLOGY CANON COMPUTER SYS. INC. INTEL SERVER LA SMART CANON LASER-CONSUMABLES INTEL TRAY LA SMK(GYRATION/MOVEA) CANON USA-PRINTERS INTERMEC ACCESSORIES SMK-LINK CANON USA-SCANNERS INTERMEC DESKTOP PRINTERS SMS AUDIO-HEADPHONES CANON WARRANTIES INTERMEC GSA SOCKET MOBILE CANON-PHOTO VIDEO INTERMEC INDUSTRIAL PRINTERS SOCKET MOBILE-ACCESSORIES CAPSA-RUBBERMAID HEALTHCARE INTERMEC MEDIA SOCKET MOBILE-WARRANTY&SERVICES CASE LOGIC-PERSONAL& PORTABLE INTERMEC MOBILE PRINTERS SOLARFLARE COMMUNICATION f DISTRIBUTOR AUTHORIZATION FORM Manufacturers: CASIO ECR-COMPUTER INTERMEC MOBILITY SOLERATEC CASIO-COMPUTER INTERMEC NETWORKING SOLIDFIRE CASIO-TELEVISIONS&PROJECTORS INTERMEC PRODUCT LINKS SONICWALL-HARDWARE CBT SUPPLY INTERMEC RFID SONICWALL-NSA HARDWARE CCX CORPORATION INTERMEC SCANNING SONICWALL-NSA LICENSING CENOIRE INTERMEC SERVICES SONICWALL-SOFTWARE CHAMBERLAIN INTERMEC SOFTWARE SONICWALL NFR AND HA PRODUCTS CHANNEL SOURCES INTUIT SONNET TECHNOLOGIES CHANNEL SOURCES-BUSINESS LOGIC CO INTUIT-DC/POS BUNDLES SONOS INC. CHECK POINT SOFTWARE INTUIT ACADEMIC SONY-DI VIRTUAL WARRANTIES CHECK POINT-CAT SS INTUIT-DC/POS LICENSING SONY ELECTRONICS CHECKPOINT INTUIT POS HW BUNDLES SONY-MEDIA CHELSIO COMMUNICATIONS INTUIT QUICKBOOKS DESKTOP SOFTWARE SOPHOS MAINT SUPPORT CHERRY INTUIT QUICKBOOKS POS SW+HW BUNDL SOPHOS MM ENT NON UTM CHERRY GOVERNMENT INTUIT STANDALONE POS HW PERIPHERAL SOPHOS MM ENT UTM CHERRY HEALTHCARE IOGEAR SOPHOS PRO SERVICES CHIEF ION-PRO SOUND SOPHOS SMB NON UTM CHIP PC IOSAFE SOPHOS SMB UTM CHIP PC DIRECTSHIP IOSAFE DIRECT SHIP SOURCEFIRE CISCO-ASR9K IPCONFIGURE SPARKLE POWER CISCO-CCW LEARNING CREDITS IRIS SPECO OBSERVATION/SECURITY CISCO-CCW MULTI YEAR ISONAS SPRACHT CISCO-CDW ONLY MULTIYEAR SMARTNET ISTARUSA STADIA MEDIA LLC CISCO-CISCO CCW SERVICES ITSENCLOSURES DIRECTSHIP STAR MICRONICS CISCO-EDELIVERY IVIDEON GROUP STAR MICRONICS LA CISCO-EDELIVERY BORDERLESS NTWRKS IVINA STAR MICRONICS NC NR CISCO-EDELIVERY DATA CENTER JAEGA SOFTWARE STAR MICRONICS SPARES CISCO-FUSIONSTORM JARDEN STAR MICRONICS-SVC CISCO-HW APP NETWRK SERVICES JATON STARTECH.COM CISCO-HW CABLES AND TRANSCEIVERS JAWBONE STEELSERIES CISCO-HW DATA CENTER SWITCHING JC TECHNOLOGIES STEREN-CUSTOM INSTALL CISCO-HW DIRECT SHIP JELCO STORIX CISCO-HW HIGH END ROUTERS JNL-BOUNTY HUNTER SUMMER INFANT CISCO-HW NETWORK MGMT/IOS JNL-NIGHT OWL OPTICS SUPERMICRO CISCO-HW NEXUS JUNIPER-CONFIGURATIONS SUPERMICRO COMPUTER INC 1 MCPAM DISTRIBUTOR AUTHORIZATION FORM Manufacturers: CISCO-HW OPTICAL NETWORKING JUNIPER IMSOURCING DS SUPERSONIC INC. CISCO-HW ROUTERS-HR JUNIPER TRAPEZE SURGEX CISCO HW ROUTERS L/M JUNIPER 500/5000 SWAIVE CISCO HW SECURITY JUNIPER ACCESS CONTROL SWANN CISCO HW STORAGE JUNIPER APAC SUPPORT SWANN PROFESSIONAL CISCO HW SWITCHES CHS JUNIPER CONTENT SUBS AND FUNK SBR SYBA CISCO HW SWITCHES DT JUNIPER CTP SYMANTEC CISCO-HW TAA JUNIPER EMEA SUPPORT SYMANTEC-ACADEMIC CISCO HW TANDBERG VIDEO JUNIPER ENTERPRISE ROUTING SYMANTEC-APPLIANCE CISCO-HW UNIFIED COMM JUNIPER EX SERIES SWITCHING SYMANTEC-LOGISTICS CISCO-HW UNIFIED COMM RESTRICTED JUNIPER FIREWALL VPN SYMANTEC-OEM CISCO HW VIDEO JUNIPER H/E SW SRX BRANCH SRX LIC SYMANTEC-OFFICEMAX/FRY S CISCO-HW VOICE REFURB JUNIPER IDP SYMANTEC-VERISIGN LICENSING CISCO HW WIRELESS JUNIPER NETWORKING SYMANTEC AUTHORIZED EXPRESS CORP CISCO HW WIRELESS REFURB JUNIPER NEW SUPPORT SYMANTEC CLOUD SERVICES CISCO IMSOURCING JUNIPER PRO SERVICES SYMANTEC ENTERPRISE TRAINING CISCO-IMSOURCING DS JUNIPER RENEWALS SYMANTEC EXPRESS LICENSING (CORP) CISCO IRONPORT SERVICE JUNIPER SECURE ACCESS LICENSING SYMANTEC EXPRESS LICENSING-ACAD CISCO-IRONPORT SUBSCRIPTION JUNIPER SECURE ACCESS PRODUCT SYMANTEC EXPRESS LICENSING-GOV T CISCO-IRONPORT TAKEOVER JUNIPER SPI SYMANTEC-EXSP LICENISNG PROGRAM CISCO-MERAKI JUNIPER WLAN LICENSES SYMANTEC-INSTALLMENT CISCO-PROAV JUNIPER WX HARDWARE SYMANTEC MEDIA CISCO-SMALL BUSINESS PRO JUNIPER-IMSOURCING SYMANTEC RETAIL CISCO-SMART CARE JVC-CAMERAS SYMANTEC REWARDS LICENSING PROGRAM CISCO-SOURCEFIRE JVC-HEADPHONES SYMANTEC SPECIAL PROGRAMS CISCO-SV ISV1 KANGURU SYMANTEC TRAINING/TECH SUPPORT CISCO-SV-SMART CARE KANGURU DIRECT SHIP SYMANTEC/AMAZON CISCO-SV-SMART CARE TAKE OVER KASPERSKY-BOX SYMANTEC-SEP.CLOUD.ML CISCO-SV DIRECT SHIP KASPERSKY-CONSUMER LICENSING SYMBOL-ALL OTHER CISCO-SV PACKAGE SERVICES KASPERSKY-LIC/MAINT SYMBOL ADC-1 C CISCO-SV PROMO KB COVERS SYMBOL DC- IA CISCO-SV SMS-3 KEMP-DS SYMBOL IMC-3RD PARTY CISCO-TAKEOVER ENTERPRISE SKUS KEMP TECHNOLOGIES SYMBOL IMC-CONFIGURED TERMINALS CISCO-TAKEOVER SMS DOLLAR BASED KENSINGTON TECHNOLOGY-MOBILE SYMBOL IMC-ISERV SERVICES CISCO-UCS KENSINGTON TECHNOLOGY-PROAV SYMBOL IMC-8580/8590&OEM SCANNERS n L CPA m ! DISTRIBUTOR AUTHORIZATION FORM Manufacturers: CISCO-UCS BTO KENSINGTON TECHNOLOGY-SECURITY SYMBOL IMC-PERIPHERAL&ACCESSORIES CISCO-UNIFIED COMM DS KENSINGTON TECHNOLOGY GROUP SYMBOL IMC-SW LICS AND MAINTENANCE CISCO CCW SERVICES KEYTRONIC SYMBOL MC- 1A CISCO DIGITAL MEDIA KIDCO SYMBOL MC-1A D/S CISCO-INGRAM CPO DS KIDS SYMBOL MC-1 B CISCO LA-EDELIVERY KINGSTON SYMBOL RF- 1 A CISCO LA-SERVICES KINGSTON-VALUE RAM SYMBOL SV-3A CISCO SMALL BUSINESS 2 KINGSTON DIGITAL MEDIA LA SYMBOL SV-3B CISCO SMALL BUSINESS 3 KINGSTON MOBILE SYMBOL WI- 1 D CISCO SMARTNET PSS SHARED SUPPORT KINGSTON PROPETARY(LA) SYMBOL WI-1 E CISCO WEBEX SAAS KINGSTON SSD SYMBOL WLAN- 1F CISCO-HP KINGSTON TECHNOLOGY DT&NOTEBOOKS SYMBOL WLAN- 1 F D/S CISCO-SCANSAFE CCW KINGSTON TECHNOLOGY FLASH SYMBOL-MOTOROLA LA CITRIX-ACCESS GATEWAY KINGSTON TECHNOLOGY SERVER SYNOLOGY CITRIX-CALC KINIVO T1 VISIONS CITRIX-CLOUDSTACK KLIPSCH TABLET EXPRESS CITRIX-CSP KOBO INC. TANDBERG/EXABYTE-SSP CITRIX-ESSENTIALS XENSERVER KOCASO(GLOBAL PCT&S) TANDBERG DATA-LTO CITRIX-KAVIZA KODAK-EMA SERVICES TANDBERG DATA CORP CITRIX-MISC KODAK MA SERVICES TANGENT CITRIX-NETSCALER KODAK SCANNERS TARGUS CITRIX-TRAINING KOFAX TARGUS MOBILE CITRIX-WORKSPACE SUITE KONFTEL TECHNO SOURCE CITRIX-XENAPP FUNDAMENTALS KONICA MINOLTA-SUPPLIES TEKLYNX CITRIX-XENMOBILE KONICA MINOLTA PRINTING TEK-REPUBLIC CITRIX COURSEWARE BOOKS KOSS-HEADPHONES TELSTAR CITRIX WANSCALER KT&C TELY LABS CITRIX XENAPP KURIO TENABLE NETWORK CITRIX XENDESKTOP LACIE-PROFESSIONAL TENABLE NETWORK-RENEWAL CLARITY-TELECOM LACIE-SERVICES TENABLE SECURITY CENTER NEW CLEARONE LANCOPE INC TENABLE TRAINING CMS PRODUCTS LANCOPE INC.-MAINT AND SUPPORT 3Y TENABLE-SECURITY CENTER RENEWAL COBRA LANCOPE INC.-SRVC AND TRAINING TIC COCOON INNOVATIONS LANCOPE INC.-MAINT AND SUPPORT TICKERCOM COGNITIVE LANDESK-SHAVLIK PRODUCTS TIMBUK2-CASES iJ DISTRIBUTOR AUTHORIZATION FORM Manufacturers: COGNITIVE-MEDIA AND ACCESSORIES LANTRONIX T-MOBILE COLEMAN-OUTDOOR LANTRONIX DEVICE NETWORKING TMS COM TRADE LIC SUPPORT LANTRONIX SERVICES TOFFEE INTERNATIONAL PTY LTD COMNET LAVU INC. TOP&TECH COMODO SECURITY SOLUTIONS LEAP MOTION TOPAZ SYSTEMS COMODO SECURITY SOLUTIONS DS LENOVO-DESKTOP OPTIONS TOSHIBA-BTO COMPREHENSIVE CABLE LENOVO-DESKTOPS TOSHIBA-IMSOURCING COMPULOCKS LENOVO-INGRAM CPO DS TOSHIBA-NOTEBOOK ACCESSORIES COMPUTER SECURITY PRODUCT LENOVO-MONITORS TOSHIBA-SERVICES COMQUIP COMMUNICATIONS LENOVO-PRO AV TOSHIBA HARD DRIVES COMTRADE 3-YEAR SUPPORT LENOVO-SERVER OPTIONS TOSHIBA RETAIL COMTRADE USA LENOVO-THINKPAD OPTIONS TOSHIBA SYSTEMS COMTREND LENOVO-THINKPADS TOSHIBA TABLETS COMTROL CORP. LENOVO-THINKSERVER CORPORATE TOTAL TRAINING CONAIR HOSPITALITY LENOVO-THINKSERVER TS TOUCHSYSTEMS CONAIR-B STOCK LENOVO-X86 BLADES TOYS CONAIR-CUISINART LENOVO-X86 BRANDED VMWARE TP LINK CONAIR-PERSONAL CARE LENOVO-X86 EXPRESS 1&2 SOCKET TPG CONAIR-TRAVEL SMART LENOVO-X86 MS SOFTWARE TRADE KREATIVE SOLUTIONS GROUP-KI CONAIR-WAKING PRO LENOVO-X86 POST WARRANTY SUPPORT TRANSCEND CONDUSIV TECHNOLOGIES LENOVO-X86 PURE SYSTEMS TRANSCEND LAT CONDUSIV TECHNOLOGIES GOVT LICENSE LENOVO-X86 PURE SYSTEMS SERVICES TRANSITION NETWORKS CONDUSIV TECHNOLOGIES LICENSING LENOVO-X86 REMOTE TECH SUPPORT TREND MICRO-ACAD/GOVT CONFIG 1 LENOVO-X86 SERVER 1&2 SOCKET TREND MICRO-BOX CONFIG 6 LENOVO-X86 SERVER OPTIONS TREND MICRO-DEEP SECURITY CONNECTPRO LENOVO-X86 SERVERS TREND MICRO-HARDWARE APPLIANCE CONTEX-SPARE PARTS LENOVO-X86 SERVICE PAQS TREND MICRO-LICENSING CONTEX A/S LENOVO-X86 SERVICEELITE CONTRACTS TREND MICRO-PREMIUM SUPPORT CONVERGENCE LENOVO-X86 SERVICES TREND MICRO MAINTENANCE COOLER MASTER USA LENOVO-X86 XSERIES STORAGE TREND MICRO S1 CORE BTS INC LENOVO CUSTOM TP AND DT TRENDNET-BUSINESS CLASS COREL LENOVO IDEACENTRE TRIDENT CASE COREL-ACADEMIC PRODUCT LENOVO IDEAPAD TRIPLETT TOOLS&METERS COREL-GOVT LENOVO PC LA TRIPLETT--BYTE BROS COREL LICENSING ACADEMIC LENOVO RETAIL OPTIONS TRIPP LITE U DISTRIBUTOR AUTHORIZATION FORM Manufacturers: COREL LICENSING COMMERCIAL LENOVO SERVICES TRIPP LITE-PRO AV CORSAIR VALUE SELECT LENOVO-SOFTWARE TRIPPLITE CORSAIR XMS LENOVO STORAGE CORPORATE TROY JAMES BOYS CORTADO LENOVO STORAGE SERVICES TRYTEN CP TECHNOLOGIES LENOVO STORAGE TOPSELLER TURTLE BEACH SYSTEMS CRADLEPOINT LENOVO THINKSERV SERVICES TWELVE SOUTH CRADLEPOINT-ARC LENOVO THINKSTATIONS UBIQUITI NETWORKS CRADLEPOINT-WARRANTIES LENOVO TOPSELLER DT ULTRALIFE BATTERIES CRU LENOVO TOPSELLER THINKSTATION UNCAGED ERGONOMICS CTL CORP LENOVO TOPSELLER TP UNIDEN-OBSERVATION&SECURITY CTL DIRECT SHIP LEUPOLD UNIDEN 2-WAY RADIO CURTIS INTL. LEXIBOOKS UNIFORM INDUSTRIAL CORPORATION CYBER ACOUSTICS LEXMARK-BPD SUPPLIES UNIGUEST CYBER POWER SYSTEMS DS LEXMARK-SERVICES UNIRISE USA CYBERDATA LEXMARK PARTS UNITECH CYBERLINK DIRECT SHIP LEXMARK PRINTERS UNITECH-ALL ACCESSORIES CYBERLINK USA(CSDC) LEXMARK SUPPLIES UNITECH-ALL TERMINALS CYBERNET LG-EW2 UNITECH AMERICA LA/MEX CYBERPOWER SYSTEMS USA LG-NETWORK ATTACHED STORAGE UNYPOS INTERNATIONAL CYGNETT LG COMMERCIAL PRODUCTS UPLOGIX DA-LITE LG DIGITAL/AUDIO/VIDEO UPPER DESK INC. DANE ELEC-MEMORY/BLANK MEDIA LG ELECTRONICS URBAN FACTORY DANNY P LG HOSPITALITY US ROBOTICS-ACCESSORIES DASCOM LG WARRANTIES US ROBOTICS-BRANDED DESKTOP DATA LOCKER LIEBERT-CUSTOM SKU/NON-EDI UTILITY ASSOCIATES DATACOMM-CUSTOM INSTALL LIEBERT-EP1 V2 TECHNOLOGIES DIRECT SHIP DATACORE LIEBERT-EP1 WARR/SERV V7 DATACORE SERVICES LIEBERT-LES PRODUCTS V7 AUDIO DATALOGIC LIEBERT-SOFTWARE V7 HUBS AND CARD READER DATALOGIC ADC-CLASS 1 LIEBERT-SP1 V7 KEYBOARDS&MICE DATALOGIC ADC-CLASS 10 LIEBERT-SP1 WARR/SERV V7 LCD MONITORS DATALOGIC ADC-CLASS 12 LIFENSOUL V7 MEMORY DATALOGIC ADC-CLASS 2 LIFEPROOF V7 MOBILITY ACCESSORIES DATALOGIC ADC-CLASS 4 LINKSYS V7 MOUNTS AND STANDS DATALOGIC ADC-CLASS 5 LOGIC CONTROLS V7 NOTEBOOK CARRYING CASES ID intepAm '! DISTRIBUTOR AUTHORIZATION FORM Manufacturers: DATALOGIC ADC-CLASS 6 LOGITECH-COMPUTER ACCESSORIES V7 POWER DATALOGIC ADC-CLASS 7 LOGITECH(LA) V7 PROJECTORS DATALOGIC ADC-CLASS 8 LOREX-OBSERVATION/SECURITY V7 SCREEN FILTERS DATALOGIC ADC-CLASS 9 LUMENS INTEGRATION INC. V7 SECURITY ACCESSORIES DATALOGIC ADC-INACTIVE M&A TECHNOLOGY V7 TONER DATALOGIC ADC-NOCP M&S ACCESSORY NETWORK V7 WEB CAMS DATALOGIC ADC-CLASS 11 MACALLY PERIPHERALS V7-BATTERIES DATAMATION MAD CATZ-VIDEO GAME V7-CABLES DATAMAX-E CLASS PRINTERS MAGLITE V7G-REFURBISH DATAMAX-LA E-CLASS MAGTEK VALKEE OY DATAMAX-LAI-CLASS MAGTEK-MISR READERS VANGUARD DATAMAX-M/I/H/W/MP CLASS MAGTEK NR VAULT LOGIX DATAMAX-S-CLASS MAKERBOT VEEAM-CLOUD DATAMAX LA-TPPP MAKERBOT ACC VEEAM SOFTWARE DATAMAX-LA FIOSP MARINER SOFTWARE VEEAM SOFTWARE-LATAM DATAMAX MEDIA MAX CASES VEEAM SOFTWARE-RNWL DATAMAX-EXT REWINDERS AND MCL SW MAX CASES DS VEEAM SUPPORT DATAMAX-PORTABLE PRINT AND ACCESS MAXELL VERBATIM CORPORATION DATAMAX-SPARE PARTS AND SERVICES MAXELL-BATTERIES VERIFONE DATARAM MAXELL-HEADPHONES VERITAS BACKUPEX-RENEW DATASTOR MCAFEE NETWORK SECURITY GHE VERITAS BACKUPEX NEW DBL MCAFEE PREMIUM SUPPORT AND SERVICES VERITAS-BOX DECODED MCAFEE RETAIL(LA) VERITAS BUYING PROGRAMS-NEW DELL-AVOCENT MCAFEE RETAIL BOXED PRODUCT VERITAS BUYING PROGRAMS-RENEWAL DELL-AVOCENT WARRANTY MCAFEE SECURITY MGMT CORP VERITAS EXSP DELL-FEDERAL MCAFEE SECURITY MGMT GHE VERITAS HARDWARE DELL-IMSOURCING MCKLEIN COMPUTER CASES VERITAS SPECIAL PROGRAMS DELL-IMSOURCING DS MECAM LLC VERS DELL-INGRAM CPO DS MEDIPLAY VICTORINOX SWISS ARMY INC. DELL(LA) MELISSA&DOUG VIEWSONIC DELL CHROMEBOOKS MELLANOX-INGRAM CPO DS VIEWSONIC DISPLAYS DELL CTO MELLANOX SW VIEWSONIC LFD DELL ESG CTO MELLANOX TECHNOLOGIES VIEWSONIC PROAV DELL FEDERAL MERAKI-LEGACY VIEWSONIC VA DELL KACE MERU-ACCESSORIES VIEWZ iJ DISTRIBUTOR AUTHORIZATION FORM Manufacturers: DELL LATITUDE MERU-PRODUCT VINPOWER DIGITAL DIRECTSHIP DELL MONITORS MERU-SUPPORT VIOLIN MEMORY DELL-NETWORKING METAL WARE-NESCO VISION SYSTEMS-GEOVISION DELL OPTIPLEX METAA-CAR AUDIO/VIDEO VISIONEER(SCANNERS) DELL PERIPHERALS METROPOLITAN VACUUM CLEANER CO VISIONEER SCANNERS DELL PRECISION MICRO FOCUS(PREVIOUSLY NETMANAGE) VISIONTEK DELL PRINTER ACCESSORIES MICRON VISUAL LAND DELL PRINTERS MICRON CONSUMER PRODUCTS GROUP VISUAL LAND DIRECT SHIP ONLY DELL PROJECTORS MICRONET VIVITEK DELL SERVERS MICROSEMI FTD VIVOTEK DELL SOFTWARE MICROSEMI POE SYSTEMS VIZIO DELL SOFTWARE-RENEWAL MICROSOFT VIZIO-HOME AV DELL-SOFTWARE CTO MICROSOFT-OPEN VALUE OFFICE365 E VIZIO-WARRANTIES DELL-STORAGE MICROSOFT-OPEN VALUE OFFICE365 M VMWARE-FEDERAL DELL TABLETS MICROSOFT/TOSHIBA VMWARE-FEDERAL RENEWAL DELL THIN CLIENT HARDWARE MICROSOFT CAMPUS AGREEMENT VMWARE-FEDERAL SUPPORT DELL VOSTRO MICROSOFT-ESD VMWARE-LICENSING DELL WARRANTIES MICROSOFT HARDWARE VMWARE-VCHS DIALOGIC-BUNDLED PRODUCT MICROSOFT LICENSING GE VMWARE LICENSING DIALOGIC(US)INC MICROSOFT MENTOR MEDIA VMWARE RENEWAL DIALOGIC(US)INCBOX MICROSOFT OFFICE PKC VMWARE VSPP DIAMOND MULTIMEDIA MICROSOFT OPEN ACADEMIC VOXX-ACCESSORIES DIGI INTERNATIONAL MICROSOFT OPEN BUSINESS 500+POINTS VPN DYNAMICS DIGITAL INN-AV CARE&MEDIA STORAGE MICROSOFT OPEN CHARITY VSN MOBIL DISTINOW MICROSOFT OPEN GOVERNMENT VS-NETWORKS DISTINOW-SVA MICROSOFT-OPEN OFFICE365 E VTECH D-LINK BUSINESS PRODUCTS SOLUTIONS MICROSOFT-OPEN OFFICE365 M VULCAN ELECTRONICS D-LINK SERVICE&MAINTENANCE MICROSOFT OPEN VALUE 250 ANNUITY VULCAN ELECTRONICS-DIRECT SHIP D-LINK SYSTEMS INC MICROSOFT OPEN VALUE 250 FULL PAY VUPOINT SOLUTIONS DOCKETPORT.COM MICROSOFT OVS-ES PROGRAM ACAD VXI DOCUSIGN MICROSOFT SCHOOL AGREEMENT WACOM DOD TECH MICROSOFT-SPLA LICENSING WACOM ACADEMIC DOTWORKZ MICROSOFT SURFACE WAHL APPLIANCES DOUBLESIGHT DISPLAYS MICROSOFT SURFACE ACCESSORIES WAR RENT ECH-WARRANTEES DOUBLESIGHT DISPLAYS DIRECTSHIP MICROSOFT SURFACE WARRANTY WASP BARCODE TECHNOLOGIES 1 rt CpAm DISTRIBUTOR AUTHORIZATION FORM Manufacturers: DPI/GPX-PERSONAL&PORTABLE MICROSOFT WWF WASP FAST START/SILVER PARTNERS DRAPER MIDLAND-2 WAY RADIOS WASP GOLD PARTNERS DRAPER-DS MILESTONE SYSTEMS WASP PLATINUM PARTNERS DREAMBABY MILESTONE-SANUS WATCHGUARD-RENEWALS DROBO MIMIO WATCHGUARD-VIRTUAL SOLUTIONS DUVOICE MIMIO DIRECTSHIP WATCHGUARD SERVICES DYMO MIMO MONITORS WATCHGUARD SOHO&SOFTWARE DYMO CORPORATION MIO PHYSICAL WATCHGUARD SOHO SERVICES DYNASCAN MIRACLE BUSINESS WATCHGUARD TECHNOLOGIES EATON MITAC-MAGELLAN WATCHGUARD TECHNOLOGIES INC EATON-DIRECT SHIP MIZCO-HEADPHONES WATCHGUARD XTM HARDWARE EATON LA MMF WATCHGUARD XTM LICENSING ECO STYLE MOBILE EDGE WAVE SYSTEMS ECOMASTER TECHNOLOGY MOBOTIX WAVE SYSTEMS-SAFEND EDGE TECH MOFF INC. WAVELINK EDGE TECH CORPORATION MOTA WD-CUSTOM EECOLOR MOTIO INC WEBSENSE SERVICES EIZO INC MOTOROLA WEBSENSE TRITON HARDWARE EIZO INC. MOTOROLA/SYMBOL SV-3B (LA) WEBSENSE TRITON SOFTWARE EIZO PHYSICAL SECURITY MS LA FPP WEBSENSE TRITON SUPPORT ELECTRIC-SPIN MS LA HARDWARE WEBTRENDS-LICENSING ELEMENT CASE MS LA OPEN BUSINESS WEDGE NETWORKS-DIRECT SHIP ELEXA-LEVELMOUNT MS LA OPEN VALUE SUSCRIPTION WEIGH-TRONIX ELGATO SYSTEMS MS OPEN AZURE WESTERN DIGITAL -SMB ELITE SCREENS MS OV AZURE WESTERN DIGITAL-AV ELITE SCREENS DIRECTSHIP MS-OV LVL D ANNUITY OPTION WESTERN DIGITAL-AV SINGLE ELLI AND NOOLI MS OV LVL D FULL PAY OPTION WESTERN DIGITAL-DESKTOP ELO MS-OV2.0 ANNUITY OPTION WESTERN DIGITAL-IMSOURCING ELO-ALL-IN-ONE ELITE MS-OV2.0 FULL PAY OPTION WESTERN DIGITAL-LICENSES ELO-ALL-IN-ONE SYSTEMS MS SPLA WESTERN DIGITAL-NETWORKING ELO-PRO AV MSE WESTERN DIGITAL-RETAIL ELO-PRO AV ELITE MSI COMPUTER WESTERN DIGITAL-IMSOURCING DS ELO-TOUCHSCREENS MSI COMPUTER-NOTEBOOKS WESTERN DIGITAL LA ELO-ACCESSORIES MS-OPEN VALUE SUBSCRIPTION WESTERN DIGITAL-DESKTOP SINGLE ELO WARRANTIES&SERVICES MULTI-TECH SYSTEMS WESTERN DIGITAL-ENTERPRISE V DISTRIBUTOR AUTHORIZATION FORM Manufacturers: ELUNEVISION MULTI-TECH WARRANTIES WESTERN DIGITAL-ENTERPRISE SINGLE ELUNEVISION DS MW PRODUCTS-MOUNTS WESTERN DIGITAL-MOBILE EMBARCADERO LICENSING MX LOGIC WESTERN DIGITAL-MOBILE SINGLE EMBARCADERO LICENSING ACADEMIC NADY-PRO SOUND WHISTLER-CAR AV EMC-INGRAM CPO DS NAMSUNG-DUAL-CAR A/V WHITECANYON SOFTWARE EN POINT TECHNOLOGIES NANOTECH ENTERTAINMENT WIDGETEER INC. EN POINTE TECHNOLOGIES SALES LLC NAVORI INC WINE ENTH-SMALL APPLIANCES ENABLE-IT NCH SOFTWARE WINNOV E-NABLER NCR-SUPPLIES WINSTON INTERNATIONAL DIRECTSHIP ENERGIZER NCR PRINTERS WONDER WORKSHOP ENERGIZER-BATTERIES NCR REALPOS-CLOSED WORKSPOT ENET NCR REALPOS-OPEN WORRYFREE GADGETS ENET-COPPER CABLES NCS TECHNOLOGIES INC. WOVENMEDIA ENET-DIRECT ATTACH CABLES NEC DISPLAY SOLUTION-LARGE FORMAT WOWWEE ENET-FIBER CABLES NEC DISPLAYS WYSE LICENSING&SERVICES ENET-MEDIA CONVERTORS NEC PROJECTORS WYSE TECHNOLOGY(WINTERM) ENET-MEMORY NEC PROJECTORS PROAV X1 DISCOVERY ENET-TRANSCEIVERS NEC WARRANTIES AND SERVICES XEROX-COLOR PRINTERS ENGENIUS NERO SOFTWARE XEROX-MONO PRINTERS ENGENIUS TECH VAR NEST LABS XEROX A3 ENMOTUS INC NETAPP US FOR PR XEROX ESERVICES ENSCONCE DATA TECHNOLOGY-DIRECT SHI NETGEAR-BASIC CBU XEROX SUPPLIES EP MEMORY NETGEAR BUSINESS CLASS XEROX SUPPLIES(LA) EPADLINK NETGEAR CONSUMER XEROX SUPPLIES A3 EPIPHAN SYSTEMS NETGEAR SERVICES XFX EPSON NETIQ-INFRASTRUCTURE MGMT XIAMEN-TRAVEL TEK TABLETS EPSON-ACCESSORIES NETIQ-SECURITY MANAGEMENT XIRRUS EPSON-DOT MATRIX NETIQ-VOIP YCAM EPSON-EXTENDED SERVICE PLAN NETIQ-FEDERAL YES TO EPSON-INK JETS NETPATIBLES YUJIN ROBOT INC. EPSON-PHOTO IMAGING NETPATIBLES DS ZAGG EPSON-PHOTO PRINTERS NEW POTATO TECHNOLOGIES ZAGG INC-IFROGZ EPSON-PROJECTOR ACC&HOME ENT NEXGEN STORAGE ZCOVER EPSON-PROJECTORS NEXGEN STORAGE-SUPPORT ZEBRA-105 SERIES EPSON(SS-MET) NEXSAN ZEBRA-CUSTOM MEDIA lltepAMF DISTRIBUTOR AUTHORIZATION FORM Manufacturers: EPSON LA-SUPPLIES NEXSAN-SPARE PARTS ZEBRA-DESKTOP EQUINOX PAYMENTS NICELABEL ZEBRA-HC 100 SERIES EREPLACEMENT NIGHT OWL ZEBRA-KIOSK PRINTERS ERGOGUYS NIGHT OWL-OBSERVATION&SECURITY ZEBRA-KIOSK PRINTERS MEDIA ERGOTECH NIXEUS TECHNOLOGY ZEBRA-MEDIA ERGOTRON NORAZZA-AV CARE&MEDIA STORAGE ZEBRA-MOBILE ERGOTRON HEALTHCARE NOVELL ZEBRA-PAX ERGOTRON SERVICES NOVELL-ALA/SLA ZEBRA-RFID ESET- DESLOCK NOVELL-FEDERAL ZEBRA-SERVICES ESET-INITIAL NOVELL-MAINT RENEWAL STANDARD ZEBRA-SPARE PARTS ESET-RENEWALS NOVELL-MEDIA ZEBRA-WRISTBANDS MEDIA ESET-SUPPORT NOVELL-MLA ZEBRA-XI SERIES ESHIELDS-]SHIELDS NOVELL-NSPP(OEM) ZEBRA-Z SERIES ETYMOTIC RESEARCH NOVELL-SERVICES ZEBRA-ZT200 SERIES EVERSUN NOVELL-VLA LICENSING ZEBRA(LA)DESKTOP EVGA NOVELL-NS LIC EDU ZEBRA/SYMBOL DC-1 A(LA) EVOLIS NOVELL-NS LIC NPG ZEBRA CARD-RFID/UHF/OTHER CARDS EVUTEC NOVELL-RP MAINT EDU ZEBRA CARD-UPGRADE KITS EXACQ ILLUSTRA NOVELL-RP MAINT NPG ZEBRA CARD C SERIES YMCKO EXACQ TECHNOLOGIES NOVELL-RS MAINT EDU ZEBRA CARD CATEGORY A EXAGRID NOVELL-RS MAINT NPG ZEBRA CARD CATEGORY B EXCEPTIONAL 3D INC NOVELL-VLA LIC EDU ZEBRA CARD PRINTERS EXTREME(LA) NOVELL-VLA LIC NPG ZEBRA CARD SPARE PARTS EYE-FI-MEMORY NSP-IMSOURCING DS ZEBRA INTL-MOBILE EZ DUPE-COMPUTER NUANCE-ACADEMIC LICENSING ZEBRA/SYMBOL ALL OTHER(LA) EZNEX INC NUANCE-CORP LICENSING ZEBRA/SYMBOL MC-1 B(LA) F5-BIG NUANCE-DRAGON MEDICAL BOX ZEBRA/SYMBOL WI-1 F(LA) F5 RENEWALS NUANCE-DRAGON MEDICAL LICENSING ZEBRA/SYMBOL WI-1 F D/S(LA) FABRIQUE NUANCE-GOVT LICESNING ZEBRACARD-VALUE LINE FELLOWES NUANCE COMMUNICATIONS ZEBRACARD(ELTRON) FILEMAKER NUANCE DOCUMENT IMAGING-BOX ZENTERA SYSTEMS FILEMAKER INC.ACADEMIC NUANCE DOCUMENT IMAGING-LICS ZERODESKTOP DBA NCOMPUTING FILEMAKER INC. ED VLA NUMARK-PRO SOUND ZHONE TECHNOLOGIES INC FILEMAKER INC.VLA NUTANIX ZHONE TECHNOLOGIES SERVICES FIN ROBOTICS NUTONE-CUSTOM INSTALL ZINGARR-TABLETS DISTRIBUTOR AUTHORIZATION FORM Manufacturers: FITBUG NVIDIA ZOMM FLUKE NETWORKS NXG-MOBILE ACCESSORIES ZOOM TELEPHONICS FLUKE NETWORKS-AIRMAGNET OBIHAI TECHNOLOGY ZOOMSWITCH FLUKE NETWORKS CORE OCZ STORAGE SOLUTIONS ZOTAC ZUBIE ZYXEL f • The DIyenmce in DIlIribm4on- April 21, 2015 En Pointe- Hardware 18701 S Figueroa St Gardena CA 90248-4506 Re: Letter of Authorization To Whom It May Concern: To the extent that(i) En Pointe- Hardware("Customer") is a manufacturer authorized to purchase products distributed by Tech Data Corporation("Tech Data") (provided such vendor authorization requirement applies), (ii) so long as Customer remains in good credit standing with Tech Data(as determined solely by Tech Data), (iii) to the extent Customer does not exceed its credit limits,and(iv) as long as Tech Data maintains a distribution relationship with such manufacturers, Customer may purchase products, for resale, from Tech Data under Tech Data's standard'Perms and Conditions of Sale for any vendors listed on the below attached Tech Data Vendor Line Card. Please note: Tech Data DOES NOT make warranties or representations for the products it distributes. Any and all warranties and representations, if any, are granted solely by the manufacturer. Please contact me if you have any questions. Sincerely yours, TECH DATA CORP N 121 i y Richard Pereira Vice President, U.S. Sales Page 1 of 6 Tech Data Vendor Line Card 313connexion, Inc. Learnquest 3M Stationary and Office Lenovo, Inc. Supplies Lexar Media, Inc. 3M Specialty Displays and Lexmark International, Inc. Projection Business Unit LG Electronics U.S.A., Inc. A&D Engineering, Inc. Liebert Corporation Absolute Software Corporation Lifesize Communications, Inc. Acer America Corporation Life-Works Acosta Training Logical Maintenance Solutions, Inc.- Acoustic Arc International Service Support Acumen Management, Inc Logitech, Inc. Adaptec, Inc. Loopl Systems Adara Networks MakerBot Industries, LLC Adesso Maddsales Add-On Computer Peripherals, Marware, Inc. dba Marblue LLC Maxell Corporation Adobe Systems, Inc. McAfee, Inc. Advanced Digital Information Meebox, Inc.-ISCS Corporation Meet Me in the Cloud LLC Alienware Corporation Mellanox Technologies, Inc. Allied Telesis, Inc Mentor Media USA Supply Chain Altigen Communications, Inc Management, Inc. Ambir Technology Micro Focus AnythinglT, Inc. Micrografx, Inc. Apogee, Inc. d/b/a Kanex Micron Consumer Apple Computer Inc. (Software) Microsoft Apple Computer, Inc. (Systems) Microsoft Channel (LA) Aprima Medical Software, Inc. Microsoft Channel (US) Apriva Microsoft OEM Channel (LA) ArcServe, LLC Microsoft OEM Channel (US) Arvato Digital Services LLC Minicom Advanced Systems, Inc. Astra Data, Inc. d/b/a In Win Minicom Digital Signage, Inc. Development, Inc. Mitel Networks, Inc. ASUS Computer International Mitsubishi Digital Electronics America, AT&T Inc. Atto MOBI Wireless Management, LLC- Autodesk, Inc. TDMobility Avocent Huntsville ModusLink Corporation Axiom Memory Solutions Motorola Mobility, Inc. Axis Communications, Inc. NCP Network Communication Products Bancroft Technology Group MTM Technologies, Inc Barco, Inc NDS Surgical Imaging, Inc. Battery Technology, Inc. NEC Corporation of America Belkin International, Inc NEC Display Solutions of America, Inc. Beyond Trust, Inc. NetEffect, Inc. Page 2 of 6 21-277M,77 kfi The Differw"in Distribution` Biometric Associates Netgear, Inc. BitDefender LLC NetIQ BitTitan, Inc.-StreamOne Netlan Technology Center, Inc. BlackBerry Network Associates, Inc. (Latin America) B1ockMaster AB NetX Information Systems, Inc.-Education Blue Microphones New Horizons Computer Learning Centers, Brawn Consulting, LLC. Inc. Bretford Manufacturing, Inc. Night Owl SP, LLC Brightstar Nortel Networks, Inc. Brocade Communications Novell, Inc. Systems, Inc. Nuance Communications, Inc. Brother International NVIDIA Corporation Corporation OCZ Technology Group, Inc. Buffalo Americas, Inc. Oki Data Americas, Inc. CA, Inc. Olympus Imaging America, Inc Cables To Go One Stop Systems, Inc. Canon USA Inc. OnForce, Inc. Cbeyond, Inc. Open Text, Inc. Celio Technology Corp Oracle America, Inc. Centon Electronics Orion America Check Point Software Overland Storage, Inc. Chief Manufacturing, a division PANASONIC SYSTEM of Milestone AV Technologies COMUNICATIONS COMPANY OF LLC NORTH AMERICA Ciena Communications, Inc. Panduit Corporation Cisco Systems, Inc. et al Parallels, Inc. ComQi Peerless Industries, Inc. Comtrol Corporation Philips Accessories and Computer Condusiv Technologies Peripherals, a division of Philips Corel Corporation Electronics North American Corp. CTA Digital, Inc. POSDATA, A Business Unit of Control Cyber Power Systems (USA), Solutions, Inc. Inc Pivot3, Inc. Dell Marketing USA LP Planar Systems, Inc. Dell World Trade L.P. Plantronics, Inc. Dialogic Corporation PNY Technologies, Inc. Digi International, Inc. Promise Technology, Inc. Digitech Systems, Inc. Proxicast DKO International, Inc. PureWRX, Inc. Double-Take Software, Inc. Qlogic Corporation EarthLink, Inc. Quality Computer Accessories, Inc. Eaton Corporation Quantum eBryIT, Inc. Quatrro, Inc. Eco Style Trend Cases, LLC Quitum Technologies, Inc. dba Eco Style Raritan, Inc. Eizo, Inc. Red Hat, Inc. Page 3 of 6 The Difference in Distribution- Electronic Systems Protection, Ricoh Corporation Inc. Rise Vision, Inc. Elitegroup Computer Systems, Rosewill, Inc. Inc. Samsung Electronics America, Inc. EMC Corporation Samsung Electronics Latinoamerica Miami, Emerson Inc. Emulex Corporation Sanford L.P.,an operating division of Encover, Inc. Newell Rubbermaid, Inc Envision Peripherals, Inc. SAP America, Inc. Epson America, Inc. Schneider Electric IT Corporation Epson Latin America, Inc. Seal Shield, LLC. eReplacements, LLC Seismic LLC Ergotron, Inc. Sharp Electronics America(SDSCA) Evault, Inc. Sharp Electronics Corporation(ISG) Extreme Networks, Inc. Sharp Electronics Corporation (LCD TV) Fast Lane Consulting and SIIG, Inc. Education Services, Inc. Skyline Computer Corporation FileMaker, Inc. Small Dog Electronics, Inc. Fortinet, Inc. Smart Source, Inc. Fujitsu America, Inc. Solarwinds.net, Inc. (ENTERPRISE) Sonic Solutions Fujitsu America, Inc. Sonicwall (MOBILE) Sony Creative Software, Inc Fujitsu Computer Products of Sony Electronics Inc. America, Inc. Sony Latin America, Inc. Gardant Technologies, Inc. Sony Mobile Communications Gecko Gear Sony Recording Media and Energy Latin Get Wireless America Global Knowledge Network, Speech Processing Solutions USA, Inc. Inc. Spring Path, Inc. Global Marketing Partners, Inc. Sprint GlobalNet Training Solutions SquareTrade, Inc.-Services Good Technology Corp. Stack IQ Google, Inc StarTech.Com USA LLP Grabba STEALTHbits Technologies, Inc.- Gresso, LLC (StreamOne) Griffin Technology, Inc. Stephen Gould Hewlett-Packard Company STM Bags, LLC. Hewlett-Packard Company Super Micro Computer, Inc. (Tipping Point Products) Superna Busniess Consulting High Wire Networks Swiftage ACT! LLC Hitachi America, Ltd. Symantec Corporation HTC Symantec Corporation (Availability Hyundai America Corporation Products) 1/0 Magic Corporation Symantec Limited IBM Corporation T-Mobile Page 4 of 6 t . . The owe i,WsW - Imagine Communications Corp Tandberg Data Corp. InFocus Corporation Targus, Inc. Infonic Document Management, Tech 2000, Inc. LLC Tech Sherpas Information Network Technocel Technology Group, Inc TechTurn, Ltd. (Services) Innoco Technology Group, Inc Tely Labs Innovation Computers Telovations, Inc. Intel Americas, Inc.(Latin Thule Organization Solutions, Inc. dba America) Case Logic Intel Corporation Toshiba America Information Systems, Inc. International Laser Group (ILG) Transcender Intuit, Inc Transition Networks, Inc. iNut Limited Tree "Zero Paper iolo Technologies, Inc. Trend Micro, Inc. iOmounts, LLC TrendNet Ipcelerate Trendware International, Inc. aka Trendnet IP Commerce, Inc. Tripp Lite Ipswitch, Inc. Tulsat Corporation Istore Victoria, Inc. U.S. Robotics Corporation IP Trade Networks Corporation United Digital Technologies iTeam, Inc. United Training Corporation JAMF Software, LLC Unitek, Inc. JEHE"Technology, Inc.-(Smart Unitrends, Inc. Stock agreement) Xinuos, Inc. Jison Casr USA Limited USA.NET, Inc. Kaspersky Lab, Inc. Vasco Data Security, Inc. Kensington Technology Group, VCE Company a division of ACCO Brands, Verbatim Americas, LLC. Inc. Verigent LLC.-Service Support Keywest Technology, Inc. Verizon Network Integration Corp. Kingston Digital Vetrans Engineering&Professional Kingston Technology Company Services KIS Software videoNEXT, Inc. Knowledge Key Associates, Inc ViewSonic Corporation Koda Cases, Inc.-ISCS Vigilar, Inc Kodak Alaris, Inc. Virtual Iron Software Kofax Image Products Visioneer, Inc. Konica Minolta Business Vision Solutions Solutions USA, Inc. VMware, Inc. Konica Minolta Printing VXL Instruments Limited Solutions, U.S.A., Inc. Wasp Technologies- Informatics Kramer Electronics, USA, Inc. WatchGuard Technologies, Inc. [Firebox LaCie, Limited Product] Lantronix Corporation Webroot Inc. Lava Computer MFG, Inc. Western Digital Technologies, Inc. Page 5 of 6 ® , . �f: The ONAMN ce in uitmlution- Learn M, Inc. Westlake Training and Development Learn.com, Inc. West Tech Solutions, LLC-ISCS Wide River, LLC- Services Wyse Technology Xerox Corporation Xi3 Corporation-ISCS Xobni ZAGG, Inc. Zimbra, Inc. Zoom Telephonics, Inc. ZyXel Communications, Inc. Page 6 of 6 VE R I T w � Symantec Corporation '` 350 Ellis Street Mountain View, CA 94043 November 19, 2015 To Whom It May Concern, Subject: Confirmation of Veritas Partner Force Program Membership Enrollment This serves to confirm that PCM dba En Pointe Technologies Sales, LLC located at: 1940 E. Mariposa Avenue, El Segundo, California 90245, is a current member of the Veritas Partner Force Program (VPF), and has been since October 6, 2015. PCM dba En Pointe Technologies Sales, LLC has met the membership requirements of a Veritas Platinum tier partner, is in good standing, and holds the following Veritas Competency membershipls, recognizing their demonstrated proficiency in the below solution and delivery areas, and as published on the Partner Locator. Archiving—Expert Enterprise Backup and Recovery—Expert Mid-Market Backup and Recovery- Expert Dynamic Storage and Continuity—Principal PCM dba En Pointe Technologies Sales, LLC. has rights to advertise its status as a partner under the VPF, provided that any such rights and obligations are carried out in accordance with, including but not limited to, the VPF Agreement entered into between Veritas Technologies LLC and PCM dba En Pointe Technologies Sales, LLC, and any additional, applicable policies or guidelines contained on the Veritas PartnerNet Portal. Confirmation is as of today's date, November 19, 2015. Sincerely, John Emard Sr. Director Global Channel Operations & Programs Veritas Technologies LLC John.emard(a)Veritas.com 0 2015 Symantec Corporation.All rights reserved. � Sxl EN POINT En Pointe Reporting Capabilities EN POINTE' eProcurement Services �• 88 8 TE C H N 0L 0G IFS APCM Company Taking the nassie out of IT eProcurement. MENNEN FA Pointe Tec-hnolou;ies Sales.LLC En Pointe Reports POINTE TABLE OF CONTENTS TABLEOF CONTENTS............................................................................................................. EXECUTIVESUMMARY........................................................................................................... 1 EN POINTE REPORTING CAPABILITIES.....................................................................................4 MANUALREPORTS................................................................................................................ 9 ASSET MANAGEMENT REPORTS-ACCESSPOINTE................................................................. 16 INVOICINGREPORTS............................................................................................................ 19 DetailedReports.................................................................................................................. 20 RENEWALREPORTING......................................................................................................... 22 ON-DEMAND REPORTING.................................................................................................... 26 APPENDIX B EN POINTE QUARTERLY BUSINESS REVIEW 6 6................................................ 27 Quote& Invoices................................................................................................................. 39 SoftwareQuote ...........................................................................................................................39 HardwareInvoice.........................................................................................................................41 SoftwareInvoice..........................................................................................................................42 f EXECUTIVE SUMMARY En Pointe has a variety of detailed reports which are all customizable to include specific need of our clients. Our reports can be sorted by authorized users and allow them to view information in any manner they choose. These reports will provide snapshots to the customer by affiliate, location and (or) your entire organization. Stakeholders may access reports for their specific location and can be automatically e-mailed to the requestor. Administrators may access the reports, 24 hours a day, 7 days a week, via a secure login utilizing En Pointe's AccessPointe. Reports will also be provided by means of your En Pointe Account Manager or inside account team as required in the terms. Our reporting tools are both intuitive and powerful utilizing excel file formats, scheduling engines, and the ability to customize every aspect of your report. Your Account Executive uses these reports to ensure compliance and the entire system makes it very easy for him to help your organization to always be audit ready. Reporting is fundamental to our project methodology and we will customize our reports to meet your criteria stated above. Our E-procurement system is providing reports and hassle-free e- procurements services to our customers nationwide. ux,.Nrw cx�cr�rw Noe".An., �:st I.L1liCs EDISON Crv°wgrc: os:.�A. ,. .,..., .,..,. Ft7CXS v<x..a...n��r�n na....wvae.on ...,cw.,re�..rur rr...,n.«.z`•.•+w• . w.+�,Y.. 10'46, KY;T-f-T E FLI t�iG R O C P. ASANTE�" VAN DEas1LT inSt� I--I ELL L_-ir SV sTEM UNIVERSITY Columbia .� f STA N F O R D ♦jatl'. eft arr�tyT nt asire a er own] DELTA TOYOTA AIR LINES 1. Hp2NI?!l lJPMorgan AA � Ufl101'1B8t�k` AmericanAirlines ETRADERE) „OONCOILK „ 1I RIM- Mettife MunUdI5,01maHa Continental comptilmp5 Cluil45eon Airlines Page 1 1,. TECHNOLOGIES AEN POINTE" SA �sq x>viHati w.i>.n�. EDISON m ' I S � vi�r►�cy Columba 4n1>we +ka iewrHnR 4i�MW r. p d VANDERBILT UNIVERSITY (• MUFG a ps E�} TRADE* Panason� THE AEROSPACE QU1KSILVER ®CORPORATION TT Fi,1 4 Roche S OM*Y Of Los 4& 0 1' 1 hF•i>t �Lt/OUNVf• tat! Ounty A1%r ' CountyvrrFils- Angeles Customer Since 1999 Customer Since 1996 Customer Since 1995 Customer Since 1995 y�CtlUNt. 4 uk crr� • : O 1p rateof Afi&a- County tare of Minnesota staft of Lftah Francisco Customer Since 1998 Customer Since 2005 Customer Since 1997 I Customer since,1998 �d t+tt ss•��� ���`� .e> sect X �s w StN'tq� r� JL �4 „r >a►p.»a✓a State of New Jersey State of Massachusetts State of Maine State of North Carolina ,r r State of North Dakota State of New York State of Rhode Island State of Vermont Page 2 tF� , .,: EN POINTE NW66M TECHNOLOGIES Reporting Manage purchases, save time and take control of your account with AccessPointe's robust and easy to use reporting engine. • Use standard reports for instant access to order and account history • Summarized and detailed reports available • Download reports in your favorite format on your computer or t save them in your AccessPointe profile to retrieve them later, as per your convenience ,s • Ability to apply filter options to pull out only the desired data • Share reports with your colleagues using Send Email option l • Get your reports in your mailbox using scheduling feature • Print them instantly without leaving the page • Customize your report to exclude unwanted columns, if needed • View comparative statistics 100 �.t>mofisar P�.nror Ceaw_. ao tteY.csz-Pa.*sro � i�Esrta'�ricII 1r�. 60iYL ^l.7 =C' � �arar 40 - 20 0 Apr 1 7 Auy 7 1 t?nc t t Fah 11 Jun 11 0 11 T"mvr„ir F�e..Yaar Co.crt-Tf+m 1 g• i j Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11 Jul 11 Aug 11 Sep 11 Oct 11 Nov 11 Dec 11 Spending/Month $10.695'u'$11,5204$11,774u2f0.5A5u $21.i95u3554,054``59,416�$31,465uS293,920v $6,547#$915,359`L $9,7274 Number Of MFR/hlonth 6`ti 131 13 L' 10'u' 14'u` 7 i i' 6 V 12 V 14'u' 74 7`u" 9't` Number Of Orders/Month 18 V 26 V 22"u' 25'u` 19'u" 12 0 12 4 224 27`4 1174 13 0 18`a Page 3 mi"6W TECHNOLOGIES EN POINTE REPORTING CAPABILITIES En Pointe has a variety of purchase activity reports available via the web, electronically (through email), and/or directly from your En Pointe account team. Our reports can track buying at every level and break down spend by division, parent, ship-to location, etc., to give you a clear view of your purchasing patterns. Standard Reports Standard Reports are available online via a secure login utilizing En Pointe's AccessPointe. • Report of Outstanding Orders • Purchase History • Detail Report by Publisher • Detail Report by Customer PO# • Raw Data File (all fields captured) • Summary Totals by Product Name • Summary Totals by Publishers • Customer-Specific Price List • Snapshot Report—graphical summary of purchase activity data • Purchase Activity Detail Report Premium Reports En Pointe offers additional reports for customers who would like to track licenses, maintenance consumption, or view non-standard purchase activity. The following Premium reports are available: • License Consumption Report • Maintenance Accumulation Report • Global Report • Total Sales by Month • Purchase Activity Detail Report • Summary Mfg.Total by Dollars • PAR by Mfg./Product • Product Totals by Description • Units Shipped/Units Returned • Sales Orders Report • Customer Contract Listing • Cost Savings • Return Activity • Publisher Account Guide Page 4 Custom Reports For reporting requirements not covered by our standard or premium reports, En Pointe can create customized reports to capture any customer-specific data management field in any format that meets your needs. Custom reports may or may not be fee based depending on the complexity and manual effort required to create and distribute the report. Our robust reporting applications provide a number of branding, dashboard configurations, customer fields (line item and header) and feature personalization. En Pointe can provide multiple profiles for users, and tailor each user profile to meet specific needs. Such custom features include capture of Business Unit Number, Cost Center Number, and Compliance Point Value. Below are some of the examples of our reports. o EN PUINTE ■EtaEE■ T E C H N G l O G I F '- Detail Report By Customer PO For Period:Aug 24,2005 To Sep 8,2009 Customer PO:DUBWSVRM-0905 HUSSNAIN Order Number:150000289 Order Date:09/09/2005 Cost Center: Code: Invoice Number Invoice Date Enpointe Part# Mfg Part# Part Description Unit Price Quantity Sales Amount Windows Server Standard 191014546 09119/_^005 EP 1970166 P73-00156 2003 VOL CD AE 32-Bit Win $21.00 1 $21.00 ALL Windows Server Standard 191024667 0911-7/1-005 EP 1970166 P73-00156 2003 VOL CD AE 32-Bit Win $21.00 1 $21.00 ALL Total For DUBWSVRM-0905 HUSSNAIN: $21.00 Customer PO:FRWSVRM-0905 MELLERAUD DOMES Order Number:1N=290 Order Date:09/09/2005 Cost Center: Code: Invoice Number Invoice Date Enpointe Part# Mfg Part# Part Description Unit Price Quantity Sales Amount Page 5 PointeEn • Snapshot For Period:Aug 24,2005 To Sep 8.2009 Top 10 Publishers/Manufacturers(Based on net sales) Top 10 Products(Based on net sales) Rank Publisher/Manufacturer Quantity Total %Total Rank Mfg Part Product Description Quantity Total %Total Sales Sales ID Sales Sales 1 Microsoft Corp 2374 5315,585.96 25,51% 1 021-08193 Office 2003 NIL SEL-B UL(321 1 432 5124,679.52 10,08% 2 IBM 1546 3198,294.1415.86% CORP 3 VMvvare,Inc. 28 5153,131.25 12.38% Sharepoint Portal CAL Device MC 4 S mantec Corporation 14580 5135,384.35 10,94% H05-00175 LSA SEL-B-2Y(1/1)AE(NT) 1200 $97,824.00 7.91% y CORP 5 Adobe Systems INC.. 318 $67,427.31 5.45% 1aNBBX2U-P- V1N BLADE SERVER LICENSE 8 VERITAS SOFTWARE 88 $53,883,53 4.35% 3 "S-C PACK 24X7 SUPPORTGUB 8 $81,119.28 8,50% 7 Trend Micro 28001 $43.148.56 3.49% 1CORP 8 Macrovision Corporation 17 $41,871.69 3.38% 4 "IN-B-8X2U- VIRTUAL BLADE SERVER FOR 81 K RACK 2 $54,937.94 4.449; 9 WRO 1000 $31,610.00 2.55% CE PRICING NIL (Win)CORP 10 Diskeeper Corporation 1741 $31,129.08 2,52% PCANYWHERE HOST ONLY 11.5 International Total: 47691$1,069,465.87 86.43% 5 10499855 UPGRADE LICENSE SPA F 2038 $53,450.74 4.32% ENGLISH(ALL WINDOWS)1 USR CORPORATE INFORMIX DYNAMIC SERVER 6 EDOPCLL-H ENTERPRISE EDITION 104 $35,187.30 2.84% CONCESSION RENEWAL MAINT 1,84 POINTS NOTES WITH COLLABORATION 7 LEVEL H USER MAINT RENEWAL PPA 1075 $31,669.50 2.50% LEVEL H Attachmate Maintenance and 8 184588.MTSS Technical Support Sub MC AE 1000 $31,610.00 2.55% (NON)1 CORP 9 110150 Diskeeper Pro 9.0 NL AE(WIN)1 1741 $31,129.08 2,52% CORP PCANYWHERE HOST 8 REMOTE 10 10499856 11.5 UPGRADE LICENSE SPA F 521 $29,123.90 2 35% ENGLISH(ALL WINDOWS)1 USR CORPORATE Total 8119$570,737.32 46.13% Sales By Month Sales BV Month Month Sales Quantity lnrnnn� 1Y 3 Jan 3418,653.40 105.00 :6a lv:s 149i A44 Feb 3142,862.64 121.00 iii�Rx3 Mar 3844,665.33 130,00 ys�vu3 s�asss3 747977 Apr $45,948.65 00.00 47RV 1 May $19,547.22 38.00 oabvat Aug $106.462.45 29,00 Sep 5269,028.66 196.00 Oct $68,102.53 93,00 Nov $1,169,948.70 97.00 Dec $1,869,805.33 85.00 Total* $4,956,112.91 956 Total Sales By Year and Month For Period:Aug 24,2005 To Sep 8,2009 Year Mordh Quantity Total Sales 2015 August 126 $54,237.44 S,ecxtemoer 2924 $112,474.44 3dober 7303 $313,552 21 Ncvember 10587 $3138,824.41 Deo--nber 28257 $245,820.41 2M Jan,;a*y 1573 E9704.D8 Fe:r.ary 61 $32,551.85 March 61 $17,161.91 April 93 $19,944.61 May 41 $14267 r Total For 2006 1829 $181 A 29.92 Report Total: 61026 $933.038.83 R�Mwwww, Page 6 En Pointe Reports .6ATECHNOLOGIFS Reporting Output Options http://www,accesspointe,com/appysoftware/reportsiShowReport.aspx?print=1 �+ ❑o❑oo❑°EN P �) ■■■■■■ T E C: H N 0 L Print General 'I Options Customer PO:DUB,,VSVRt.t Select Printer i Order Number: IECCCO255 Order Date:05%00,200E Microsoft Office Document Image Writer Cost Center: Microsoft XP5 Document Writer Code: r Invoice Number Invoice 19IG14546 09/19/200 4 _ --------- n_� -- 191024667 09l27/200 Status: Ready ❑Print to file Preferences i Location: Find Printer... Comment: i Customer PO;FRWSVRId- Order Number:150000290 Order Date:09/09/2005 Page Range Cost Center: All Number of copies: 1 Code: Selection Current Page Invoice Number Invoice 134 - 0 Pages: 1191614016 09l16i200 Enter either a single page number or a single r t 2 2 s 191024665 09/27/200E page range. For example,5-12 j Ctistomrrr PO!r.FRWSVRFJ { Print l Cancel Done Internet tej�, F One Tim Daily Weekly • • • Fortnigh Monthly Frequency: One Time Quarterl M-Annua Output Options: r Save Outinrt Format: �L v 1 - Email Email i Address '(Please use a semicolon to add additional email addresses; Back SeYeAs: Fm"L +� Report Flame: ( _ Save In My Reports �I. Save E CEL PDF Page 7 PointeEn • TECHNOLOGIES Send Email Send Email To.` userB@rnetlife_com Use semicolon between multiple addresses From: userA@metlife_com Subject: Detail Report by Ship-to location Comments:. Enter comments to be included in email bNo�r: Hey, He-re' s the purchase history of our different off-oes. Thanks XYZ C R Email Cancel ('"fTenetes required fields(s). Page 8 X '• »..v a TECH NOLO(3]ES MANUAL REPORTS We have standard reports available on our E-procurement solution and from our ERP solution we can generate custom report with up to as many data elements as you need. Please see the following screenshot for the sample reports of AccessPointe and a sample manual report run in our ERP system. Sample Manual Reports: invoice# Inv Cr.Dt. I Doc# Doc Date Cust.PO# Contract# Req.Del.Dt. Customer# Customer Name Item# XXXXXX16 2/20/2015 XXX93247 2/18/2015 XXX51288 75018419 2/18/2015 100xxxx Demo 10 XXXXXX17 2/20/2015 XXX93251 2/18/2015 XXX51290 75018419 2/18/2015 100xxxx Demo 10 XXX94028 2/24/2015 XXX93065 2/17/2015 XXX51199 75028520 2/17/2015 100xxxx Demo 10 XXX94029 2/24/2015 XXX93108 2/18/2015 XXX51226 75028520 2/18/2015 100xxxx Demo 10 XXX94033 2/24/2015 XXX93230 2/18/2015 XXX51282 2/18/2015 100xxxx Demo 10 XXX94030 2/24/2015 XXX93249 2/18/2015 XXX51289 75028520 2/18/2015 100xxxx Demo 10 XXX94034 2/24/2015 XXX93432 2/19/2015 XXX51412 75028520 2/19/2015 100xxxx Demo 10 XXX94032 2/24/2015 XXX93433 2/19/2015 XXX51411 2/19/2015 100xxxx Demo 10 XXX94035 2/24/2015 XXX93497 2/19/2015 XXX51440 2/19/2015 100xxxx Demo 10 XXX94036 2/24/2015 XXX93516 2/20/2015 XXX51488 2/20/2015 100xxxx Demo 10 XXX94726 2/25/2015 XXX93638 2/20/2015 XXX51535 2/20/2015 100xxxx Demo 10 XXX96046 2/27/2015 XXX93033 2/17/2015 XXX51187 75018419 2/17/2015 100xxxx Demo 40 XXX96046 2/27/2015 XXX93033 2/17/2015 XXX51187 75018419 2/17/2015 100xxxx Demo 30 XXX96047 2/27/2015 XXX93392 2/19/2015 XXX51398 75018419 2/19/2015 100xxxx Demo 20 XXX96047 2/27/2015 XXX93392 2/19/2015 XXX51398 75018419 2/19/2015 100xxxx Demo 10 XXX98484 3/5/2015 XXX93276 2/18/2015 XXX51293 2/18/2015 100xxxx Demo 20 Material# Mfg Part# I Mfg Name Categories Product Type Short Desc 000000000060399652 D86-05323 Microsoft New License Visio Standard 2013 New License Select P 000000000060411654 C5E-01150 Microsoft New License VStudio Professional 2013 New License Se 000000000060395751 65195271AD01A00 Adobe Systems Inc. Upgrade License Acrobat Pro TLPLevell Upgrade License U 000000000060395750 65196715AD01A00 Adobe Systems Inc. Upgrade License Acrobat TLPLevell Upgrade License Unive EP3501015 SNAG01-12 TechSmith Corporation Techsmith Com Snagit Box 1 User 000000000060395749 65197414AD01A00 Adobe Systems Inc. New License Acrobat TLPLevell New License Universal 000000000060395749 65197414AD01A00 Adobe Systems Inc. New License Acrobat TLPLevell New License Universal EP3564328 WZ19STDMLDVD Corel Corporation WinZip 19 Standard Mediakit Most Current EP3225817 CAMS01-8 TechSmith Corporation TechSmith Camtasia Studio8 F/Windows FPP EP3501015 SNAG01-12 TechSmith Corporation Techsmith Com Snagit Box 1 User EP3501015 SNAG01-12 TechSmith Corporation Techsmith Com Snagit Box 1 User 000000000060399603 076-05292 Microsoft New License Project 2013 New License Select Plus-Lev 000000000060399652 D86-05323 Microsoft New License Visio Standard 2013 New License Select P 000000000060399603 076-05292 Microsoft New License Project 2013 New License Select Plus-Lev 000000000060399652 D86-05323 Microsoft New License Visio Standard 2013 New License Select P EP3579192 RCRNXT3MLMBAM Corel Corporation CREATOR NXT 3 ML FPP Page 9 °e = a • EN POINTE f , ATECHNOLOGIES Long Desc Hierarchy Program Cntrt Lvl Visio Standard 2013 New License Select Plus-Level D Single 05 Select Plus Level D Language(Non-Specific OS)Single License Corporate VStudio Professional 2013 New License Select Plus-Level D Single 05 Select Plus Level D Language(Non-Specific OS)Single License Corporate Acrobat Pro TLPLevell Upgrade License Universal English 11.0 Muti- 05100 TLP Levell platform Single User Corporate Acrobat TLPLevell Upgrade License Universal English 11.0 Windows 05100 TLP Levell Single User Corporate Techsmith Com Snagit Box 1 User FPP Most Current CD Rom 05200 American English(Non-specific OS)1 User Corporate Acrobat TLPLevell New License Universal English 11.0 Windows 05100 TLP Levell Single User Corporate Acrobat TLPLevell New License Universal English 11.0 Windows 05100 TLP Levell Single User Corporate WinZip 19 Standard Mediakit Most Current DVD Multilingual(Windows) 05 1 User Corporate TechSmith Camtasia Studio8 F/Windows FPP 8.0 CD Rom American 05150 English(Windows)1 User Corporate Techsmith Com Snagit Box 1 User FPP Most Current CD Rom 05200 American English(Non-specific OS)1 User Corporate Techsmith Com Snagit Box 1 User FPP Most Current CD Rom 05200 American English(Non-specific OS)1 User Corporate Project 2013 New License Select Plus-Level D Single Language(Non- 05 Select Plus Level D Specific OS)Single License Corporate Visio Standard 2013 New License Select Plus-Level D Single 05 Select Plus Level D Language(Non-Specific OS)Single License Corporate Project 2013 New License Select Plus-Level D Single Language(Non- 05 Select Plus Level D Specific OS)Single License Corporate Visio Standard 2013 New License Select Plus-Level D Single 05 Select Plus Level D Language(Non-Specific OS)Single License Corporate CREATOR NXT 3 ML FPP Most Current DVD Multilingual(Windows)1 05 User Corporate Page to '• -�• r�� _'EN POINTE OS Env Ver Languauge #of Users Maintenance Media Q-Ord Q- Unit Price Div Non-Specific OS 2013 Single Language Single License Not Applicable 1 0 $ 172.00 Non-Specific OS 2013 Single Language Single License Not Applicable 1 0 $ 343.00 Muti-platform 11.0 Universal English Single User Optional 1 1 $ 190.00 Windows 11.0 Universal English Single User Optional 1 1 $ 133.00 Non-specific OS Most Current American English 1 User CD 1 1 $ 44.00 Rom Windows 11.0 Universal English Single User Optional 1 1 $ 285.00 Windows 11.0 Universal English Single User Optional 1 1 $ 285.00 Windows Most Current Multilingual 1 User DVD 1 1 $ 38.00 Windows 8.0 American English 1 User CD 1 1 $ 253.00 Rom Non-specific OS Most Current American English 1 User CD 1 1 $ 44.00 Rom Non-specific OS Most Current American English 1 User CD 1 1 $ 44.00 Rom Non-Specific OS 2013 Single Language Single License Not Applicable 1 0 $ 388.00 Non-Specific OS 2013 Single Language Single License Not Applicable 1 0 $ 172.00 Non-Specific OS 2013 Single Language Single License Not Applicable 1 0 $ 388.00 Non-Specific OS 2013 Single Language Single License Not Applicable 1 0 $ 172.00 Windows Most Current Multilingual 1 User CD 1 1 $ 77.00 Rom Ext Price Ship ID S.Address S.Street S.city S.State S.Zip Ship To Sold To Name Sold To Sold To Sold To Sold To Party No Address city State ZIP $ 172.00 5700001 Demo Demo Demo Demo 90501 5700001 Demo Customer Demo Address TORRANCE CA Demo-1150 $ 343.00 5700001 Demo Demo Demo Demo 90501 5700001 Demo Customer Demo Address TORRANCE CA Demo-1150 $ 190.00 5700001 Demo Demo Demo Demo 90501 5700001 Demo Customer Demo Address TORRANCE CA Demo-1150 $ 133.00 5700001 Demo Demo Demo Demo 90501 5700001 Demo Customer Demo Address TORRANCE CA Demo-1150 $ 44.00 5700001 Demo Demo Demo Demo 90501 5700001 Demo Customer Demo Address TORRANCE CA Demo-1150 $ 285.00 5700001 Demo Demo Demo Demo 45242 5700001 Demo Customer Demo Address TORRANCE CA Demo-1150 $ 285.00 5700001 Demo Demo Demo Demo 90501 5700001 Demo Customer Demo Address TORRANCE CA Demo-1150 $ 38.00 5700001 Demo Demo Demo Demo 90501 5700001 Demo Customer Demo Address TORRANCE CA Demo-1150 $ 253.00 5700001 Demo Demo Demo Demo 90501 5700001 Demo Customer Demo Address TORRANCE CA Demo-1150 $ 44.00 5700001 Demo Demo Demo Demo 90501 5700001 Demo Customer Demo Address TORRANCE CA Demo-1150 $ 44.00 5700001 Demo Demo Demo Demo 92618 5700001 Demo Customer Demo Address TORRANCE CA Demo-1150 $ 388.00 5700001 Demo Demo Demo Demo 90501 5700001 Demo Customer Demo Address TORRANCE CA Demo-1150 $ 172.00 5700001 Demo Demo Demo Demo 90501 5700001 Demo Customer Demo Address TORRANCE CA Demo-1150 $ 388.00 5700001 Demo Demo Demo Demo 90501 5700001 Demo Customer Demo Address TORRANCE CA Demo-1150 $ 172.00 5700001 Demo Demo Demo Demo 90501 5700001 Demo Customer Demo Address TORRANCE CA Demo-1150 $ 77.00 5700001 Demo Demo Demo Demo 90501 5700001 Demo Customer Demo Address TORRANCE CA Demo-1150 Page 11 En Pointe Reports EN POINTE: AccessPointe - Standard Reports Reports - Stanciarg le�s Report Type Detail Report by Customer PO Report Product Type Please select the type of product for the report All v i Date Ranee Start Date &2ed2009 (Format'r-1M1D[)NYYY") End Date 99t$o2009 (Format'M MID D1YYYY'"} Quick Date Selection Custom Date Custom Field Filter Custom Field LSelect Custom Field v Custom Field Value ManufacturersfPubli a hers Softvrare Licensing Product Types mast Sofhnare,Inc, App#ications 3Com Bundle 3M Corporation CCU Subcription Acer America Corporation Docur,,.--t, ton ActivePDF,Inc. `'' FPP Hold down the"Ctrr button to select multiple items from the above lists. Product Categories p+- ❑Hard-r:are ED ❑Soft':are ❑+...❑ser;ices *44 Page 12 PointeEn •• EN . i 908062 TECHNOLOGIES MEOW— Our reporting module makes your life easy. • 3 -Way PO Matching Report • Detail Report by Customer PO • Detail Report by Ship to location • Invoice Summary • License Contract Summary • Order Confirmation Report • Outstanding Orders by Account • Previous Purchase History Report • Product Totals by Publisher/Manufacturer • Product Totals by Quantity Reports - Standard Reports '• Sefect Report Type: 3-Way PO Hatching Report 3-Way PO Matching Report Detail Report by Customer PO Detail Report by Ship To Location Invoice Summary License Contract Summary Outstanding Orders Previous Purchase History Produ ct Tots Is by PublisherR.lanufacturer Product Totals by Quantity Purchase Activity Detail Report Purchase Summary by Billing Location Purchases by Contract Quote Summary Report Raw Data File Requisition Summary Report Snapshot Summary by Publisher,t,ianufacturer Name Top Publisherlt.lanufacturer Summary Total Sales by Year and 1.1onth We also have dynamic reporting tools. • Purchase Activity Detail Report • Purchase Summary by Billing Location • Purchase by Contract • Raw Data File • Requisition Summary Report • Snapshot • Summary by Publisher/Manufacturer Name • Top Publisher/Manufacturer Summary • Total Sales by Year and Month Page 13 r En Pointe Reports aLEN POINTe TECHNOLOGIES Purchase By Product Type r3 Bundle i�1,64%) 4 License(z9.3%) b F, Maintenance(21.8%) Others(27.26%) Bundle 3267,767.68 21.64% License $362,538.35 29.30 % Maintenance SM,713.60 21.80 % Others S337,306.76 27.26 Totem: 1237328 140.09'a Page 14 En Pointe ReportsLN t Reports-Standard Reports Report Frodust Type: Al Report Typs: Detal Report by Custorr:er PO Date Range: From 6242005 to 9MG09 Custom field: ManutacturerslPUNishers: Al Software Licensing Product Types: All Product Categories: Al Cost Center. Co9w.. tremio a Number Rlvoite Date ErpoNRe Put s Mfg Put S Part Description 191014546 09/192005 EP1970166 P73-00156 Windows Server Stamlard 2003 VOL CA AE 32-09 Win ALL 191024667 09272005 EP1970166 P73-00156 Windows Server Standard 2003 VOL CO AE 32-91 Win ALL _ To1a1 For[ Customer PO:FRWSVRM-0905 MELLERAUD GOMES Order Number.150000290 order Date:09/092005 Cost Center. Code: invoice,Numbeir limoicei Date Erpoede Parta My Puts Part Dever"n 191014016 091162005 EP1970166 P73-00156 Windows Server Standard 2D03 VOL CD AE 32-81 Winn ALL 191024665 09.272005 EP1970166 P73-00156 Windows Server Standard 2003 VOL CD AE 32-81 Win ALL Total For FRW SV RP Customer PO:GERWSVRM-OW KANMANN Order Number.150000291 Order Date:09f092005 Cost Center. Back 6naa Report - pint �Schedule Repot' Q.eb-mine Report Save As:Fm v Report men— mu a--yin My Reports EXCEL POF AccessPointe" Data View 1 N Pu1Nre Reports-Standard Reports Report Product Typo: A9 Report Type: 54r3peh11 PeW mew, On.Range: From I:t:01 i to 12?31'23'11 Custom Field. Menufadweramuhlwiere: All Sottvo re Licenv ing Product Types: All poduci Categorle•: All Gid1a1 Sods Triad Spading SIaM AMOUR Tbeal Amount S" 51.1186,257 ToUl Reline so III plimied Ramrre s0 Average Order Amount $5,581 Trial Unquo Braxle 545 Jan 11 Feb 11 M K 1f Apr 11 May 1 i Jum 11 Ja111 Alp 11 Sep 11 Oct 11 Nov 11 Dec It SOW4lt31.kxdu Sl DA113* 311,520* 311.774* 310.515* 321.105* 3564.054* 5&416* 331,405* 3203,020* 30.5474 "15,359* SB.727* tarnerer Of MFRlMwdh 6* 13* 13* 1D* 14* 7* 6* 12* 14* 74 7* 9* Nualw OfordPr9Mndh is* 26* 22* 25* 19* 12* 12* 27* 17* 13= is* Jam 10 Feb 10 Mar 10 Apr 10 May t0 Jun 10 Jul 10 Aug to Sep 10 Oct 10 NOV 10 Dec 10 $0 s0 s0 $e S7.161 Si09s7 338 439 SS.655 S397S 510 916 lall 469 S166 064 Number of MFPJUordh 0 0 0 0 t0 5 - t0 8 E Number Of Ofdefailki A 0 0 0 0 16 5 11 11 16 13 13 IA 6sek! Emell Rep ort Drum ma iclrodrk Report Save Ae:HTML _. Reportmrnw. �—� :.Swe 11-Mr Page 15 Al EN POINT9 to TECHNOLOG r . ASSET MANAGEMENT REPORTS - ACCESSPOINTE 75018xxx 6229794 Microsoft 7 $ 14,670.84 75018xxx 4960985 Microsoft 16 $ 4,746.12 75020xxx 4400325764 Adobe Systems Inc. 45 $ 25,713.71 75020xxx 4400331470 Adobe Systems Inc. 370 $ 8,916.39 75024xxx PPA#194433-3274413 IBM 1 $ 404.75 75025xxx EA#114103141 VMware, Inc. 71 $ 49,428.30 75026xxx TLP-WSCA Corel Corporation 2 $ 38.40 TechSmith 75026xxx VLP Corporation 4 $ 377.17 75027xxx 0266B3EEAD438E4FAECA Adobe Systems Inc. 2 $ 1,075.80 SQL SERVER STANDARD CORE Most Current Version Enterprise Enterprise-Additional Product Level D Year 2(Prepaid)All Languages $ 75018xxx (Non-SpecificS Bundle 4 12,738.00 Windows Server Most Current Version Enterprise Enterprise-True Up LevelD Year 2(Prepaid)All Languages(Non-Specific OS)Single License $ 75018xxx Gov Bundle 3 1,932.84 SQL SERVER DEVELOPER 2014 New License Select Plus-Level D $ 75018xxx Single Language(Non-Specific OS)Single License Corporate License 1 23.64 VStudio Professional 2013 New License Select Plus-Level D Single $ 75018xxx Language(Non-Specific OS)Single License Corporate License 12 3,859.20 VStudio Team Foundation Svr Usr CAL 2013 New License Select Plus- $ 75018xxx Level D Single Language(Non-Specific OS)Single License Corporate License 3 863.28 Design&Web Prem CLP5.0 Leve12 Upgrade License Universal English $ 75020xxx 6.0 Muti-platform Government Single User License Upgrade 4 1,908.34 DESIGN STANDARD 6.0 New License CLP5.0-Level2 Universal English $ 75020xxx (Muti-platform)Single User Government License 2 2,168.26 DESIGN STANDARD CLP5.0 Leve12 New License Universal English 6.0 $ 75020xxx Muti-platform Government Single User License 12 13,092.85 DESIGN STANDARD CLP5.0 Leve12 Upgrade License Universal English $ 75020xxx 6.0 Muti-platform Government Single User License Upgrade 12 3,947.56 FrameMaker CLP5.0 Leve12 New License Universal English 12.0 $ 75020xxx Windows Government Single User License 1 871.54 InDesign CLP5.0 Leve12 New License Universal English 8.0 Muti- $ 75020xxx platformGovernment Single User License 4 2,371.08 Photoshop CLP5.0 Leve12 New License Universal English 13.0 Muti- $ 75020xxx platform Government Single User License 1 583.34 Photoshop CLP5.0 Leve12 Upgrade License Universal English 13.0 Muti- $ 75020xxx platform Government Single User License Upgrade 1 166.24 Photoshop Elements CLP5.0 Leve12 New License Universal English 12.0 $ 75020xxx Muti-platform Government Single User License 4 302.25 Premiere Elements CLP5.0 Leve12 New License Universal English 12.0 $ 75020xxx Muti-platform Government Single User License 4 302.25 Acrobat Pro 11.0 New License Enterprise Agreement-Leve12 Universal $ 75020xxx English(Windows)2000+User Government License 13 1,362.27 Acrobat Pro Any Version New Maintenance Enterprise Agreement-12 Month Maint Level 2(Prepaid)Universal English(Windows)2000+User $ 75020xxx Govern Maintenance 13 275.08 Acrobat Pro Any Version Renewal Maintenance Enterprise Agreement-12 Month Maint Level 2(Prepaid)Universal English(Windows)2000+User $ 75020xxx Go Maintenance 344 7,279.04 RATL REQUISITE PRO FLOAT Most Current Maint Reinstate-Renewal Passport Advantage-Lvl GV 12 Month Reinstate Mnt(Pre Paid)American $ 75024xxx English( Maintenance 1 404.75 Page 16 OHM 666W TECHNOLOGIES Mal ftih"b VCenter Svr 5.0 Production Maint Renewal VMWARE-1 Year(Prepaid) $ 75025xxx American English(Multiplatform)1 User Corporate Maintenance 3 3,432.06 VSphere Desktop Most Current Production Maint Renewal VMWARE-1 $ 75025xxx Year(Prepaid)American English(Multiplatform)100 User Corporate Maintenance 4 5,953.68 VSphere Ent Plus 5.0 Production Maint Renewal VMWARE-1 Year $ 75025xxx (Prepaid)American English(Multiplatform)1 User Corporate Maintenance 38 30,269.18 VSphere Std 5.0 New License VMWARE-Not Applicable American $ 75025xxx English(Windows)1 User Corporate License 7 5,642.56 VSphere Std 5.0 Production Maint Renewal VMWARE-1 Year(Prepaid) $ 75025xxx American English(Multiplatform)1 User Corporate Maintenance 12 2,070.16 VSphere Std 5.0 Production Maint VMWARE-1 Year(Prepaid)American $ 75025xxx English(Multiplatform)1 User Corporate Maintenance 7 2,060.66 WINZIP STANDARD Most Current New License Corel Transactional Lic $ 75026xxx Prog-Aor Single User/Multilingual(Windows) 1 User Corporate License 2 38.40 CAMTASIA STUDIO Most Current Maintenance Techsmith VLP-1YR $ 75026xxx (Prepaid)American English(Windows)1 Corporate Maintenance 1 61.25 CAMTASIA STUDIO Most Current New License Techsmith VLP-Not $ 75026xxx Available American English(Windows)1 User Corporate License 1 245.06 SNAGIT 12.0 New License Techsmith VLP-Not Available American $ 75026xxx English(Windows)1 User Government License 2 70.86 Creative Cloud Sub Most Current Subscription VIP-Value Incentive Plan-12 Month Maint Level 1 (Prepaid)Multi NorthAmerican Language $ 75027xxx (Mutt Maintenance 1 753.12 InDesign Most Current Subscription VIP-Value Incentive Plan-12 Month $ 75027xxx Maint Level 1 (Prepaid)Multi NorthAmerican Language(Multi-platform Maintenance 1 322.68 Page 17 PointeEn • t� ' AcoessPointe Reporting Module .. t Reports-Standard Report •3-Way Po Matching Report -Detail Report by Customer PO -Detail Report b Ship To location Serest Report Type: 3-Wry PO Matching Repod P Y P :4var'Po mimina Reimt DOM RapCrI Cy LUNOMN PC -invoice Summary DOW RaOW.t^;EhW To L0o210n imctcs surnmarp 10000GO Lrs H roniract sum ari -License Contract Summary aaetandro and®a by ixount emtno Product TOt314 Cr Redl4heftJarulaCA R -Order Confirmation Report PlOduct7QUISC}Quantlz p 50300p Purchase.s&m Detall Report Purchase sumar!by BUnq L000Dn -Outstanding Orders by Account A00000 Pueh aces dr Gwb act R3.t Uata HC acoam Re JI;4jce SJTMary Reron -Previous Purchase history Report sir t -Product Totals by Publisher/Manufacturer d •�° �'^H' "D— T�"ma ty PuNmew gr r�°t"„txtra°h°`�,,m,MIMI i•Tr.tY.. ®n.r�. elat son by Yew atA t lurin -Product Totals by Quantity -Purchase Activity Detail Report %WUfxtUrer Court T01e130enoMo >n+e�kan Pm I—vzr S"'m -Purchase Summary by Billing Location MC.vb1F-PEa�.3 27 S12 1" Ranrronc.trz. 29 S/119 Al j.C-4— 5 54,544 -Purchase by Contract C:nan Sa &3,635 -Raw Data File �W qtt PiMi.O -Requisition Summary Report coon Conaaa -Snapshot New -Summary by Publisher/Manufacturer Name -Top Publisher/Manufacturer Summary - -Total Sales by Year and Month Page 18 PointeEn 'p• ' 1 INVOICING REPORTS En Pointe customers are electronically invoiced through Accesspointe that comes with the reporting tools and invoice reports. En Pointe can also provide one consolidated invoice report according to the requirements of the customer. Online invoicing history by customer is also available through our system, and can be generated into a PDF document. Please refer to the following screenshot for our sample invoice report: UL i L��T !�=tip i7� En Pointe Technologies Sales Phone: (310)337-5200 rcnr;�'"r\ F'01N rlri Fax: (310)258-2309 Website: v .enp pinto.coin Invoice Please ACH Payment in US Dollars To: Please Remit Payment in US Dollars To: Customer Account Number: Bank of America En Pointe Technologies Sales ABA0 122000030 P.O.Box 740545 Acct#/Name: 14533311IM/En Pointe Technologies Sales Los Angeles,CA 9 0 07 4-0 545 Billing Address Information Attn:Accounts payable Invoice Number Document Date 07/23/2015 Purchase Order No. Payment Due Date 08/17/2015 End User Contact Purchase Order Date 07/16/2015 Ship-To Party Address Sales Order Number Payment Terns Net 25 Bit li ng Date 07/23/2015 Salesperson Terrell Polk SAVE TIME 8 MONEY.Receive your Invoices electronically via EDI,E-mail,XML or Fax.Email your request to c•anan sety a.cp•nca LQatipai..rn coin or call 310-337-5200. Sold-to Party Address We can set you up today! -To avoid late charges of 1.5%per month,pis pay by due date. 'F.O.B Destination supersedes terms on reverse. Invoice Details rage to I If.. I Mfg Part#/Mfg Name/Material Description Tax Quantity Unit Price Amount 0010 Z0Qx/ 25372 1EA 2,819.15 imac-Intel quad core i7(4.0ghz)-8gb(2 x 4gb)ram-512gb flash s torage-amd raoeon r9 m290x 2g1b gddr5-27 inch with display E-Waste Recyding(EWR)Fee .o0 4.00 0020 ZOQXr 228.98 1 EA 2.544.21 imac-intel quad core i5(3.5ghz)-Bgb(2 x 4gb)ram-5129b flash s torage amd radeon r9 m290x 29b gddr5-27 inch with retina display E-Waste Recycling(EWR)Fee 00 400 --------------------- ub Total $ eight $ andling Charge s mount subject o sales tax $ Sales tax-State $ Sales tax-Local $ Total Taxes $ WR Fee $ ----------------------- otal amount.... $ All software,updates,maintenance and licensed products are delivered electron/tally unless expressly denoted as tangible media or CD on the invoice description-This invoice is subject to En Pointe's standard terms and conditions available at www a..- ---- a.-.,m/invn rapa•mc Page 19 PointeEn • DETAILED REPORTS AccessPointe can also generate report showing total quantities purchase from inception of contract of different invoice numbers. 00 (300 ❑DOWU EN POINTE f EMO 0 T F C H N O L 0 0 1 F Detail Report By Customer PO For Period:Aug 24,2005 To Sep 8,2009 Customer PO:DUBWSVRM-0905 HUSSNAIN Order Number:150000289 Order Date:091092005 Cost Center: Code: Invoice Number Invoice Date Enpointe Part# Mfg Part# Part Description Unit Price Quantity Sales Amount Windows Server Standard 191014546 09I192005 EP1970160 P73-00158 2003 VOL CD AE 32-13it Win $21.00 1 $21.00 ALL Windows Server Standard 191024667 091270005 EP 1970166 P73-00158 2003 VOL CD AE 32-13it Win 321.00 1 $21.00 ALL Total For DUBWSVRM-0905 HUSSNAIN: $21.00 Customer PO:FRWSVRM-0905 MELLERAUD GOMES Order Number:150000290 Order Date:091092005 Cost Center: Code: Invoice Number Invoice Date Enpointe Part# Mfg Part# Part Description Unit Price Quantity Sales Amount momPage 20 En Pointe Reports EN POINTE TECHNOLOGIESNOREEN Snapshot — ----___ For Period:Aug 24,2005 To Sep 8,2009 Top 10 Publishers7M anufacturers(Based on net sales) Top 10 Products(Based on net sales) Rank Publisher/Manufacturer Quantity Total %Total Rank Mfg Part Product Description Total %Total Sales Sales ID P Quantity Sales Sales 1 Microsoft Corp, 2374 S315,585.96 25.51 Office 20C3 NL SEL-B UL 322 10.08'm 1 021-08293 CORP ( )1 2 18M 1548 5198,_^94.14 15.861- 432 5124,679.5 3 VMware,Inc. 28 3153.131.25 12.38% Sharepoint Portal CAL Device MC I 4 Symantec Corporation 14580 5135,384.35 10.94'i: ` H05-00775 LSA SEL-B 2 r(111)AE(NT) 1200 $97,824.00 7,01% 5 Adobe Systems INC. 316 367,427.31 5A5% CORP ! VINB8X2U-P- VIN BLADE SERVER LICENSE 6 VERITAS SOFTWARE 88 $53,883.53 4.35% 3 '`' PACK 24X7 SUPPORT/SUB 6 $81.119.^_8 6,58% 7 Trend Micro 26001 S43.148.56 3.49% S-C 1CORP 8 VIN-B-8X2U- Macrovision Corporation 17 S41,871.69 3,38Y. VIN BLADE SERVER LIC PACK � 9 W'R❑ 1000 $31,810.00 2.55•ie 4 CE VIRTUAL NODE FOR 8 RACK 2 $54,937.94 4.44 PRICING NL 1(W5n)CORP International 10 Diskeeper Corporation 1741 $31.1^_9.08 2.52% PCANYWHERE HOST ONLY 11.5 Total:otal: T 47691 $1,069.465.87 86.43% 5 70499855 UPGRADE LICENSE SPA FENGLISH(ALL WINDOWS)1USR 2038 $53.458.74 4.32% CORPORATE INFORMIX DYNAMIC SERVER 6 EOOPCLL-H ENTERPRISE EDITION 104 $36.187.36 2.84% CONCESSION RENEWAL MAINT 1,84 POINTS E1CS6LL- NOTES WITH COLLABORATION 7 LEVEL H USER MAINT RENEWAL PPA 1075 $31,669.50 2,58% LEVEL H Attachmate Maintenance and 8 164566.MTSS Technical Support Sub MC AE 1000 $31,610.00 2.55% (NON)1 CORP 9 110150 Diskeeper Pro 9.0 NL AE(WIN)1 CORP 1741 $31.129.08 2.52% PCANYWHERE HOST S REMOTE 10 10499856 11.5 UPGRADE LICENSE SPA F 521 $^_9,123.90 235% ENGLISH(ALL WINDOWS)1 USR CORPORATE Total 8119 S570,737.32 46.13% Sales By Month Sales BV Month Month Sales Quantity tw.a: Jan $418,653.40 105.00 I SSSRMS Feb S142,862.64 121,00 1VVXVbl 11]1RR3 Mar 3844.555.33 130.00 es-loud Apr $46,948.65 50.00 aragRl May $19,547?2 38.00 21VbYV1 Aug S100.462.45 29,00 Sep S269,028.88 198.00 Oct $68,192,53 93.00 Nov S1,169,946.70 9T00 Dec 31,869,805.33 85.00 Total: $4,956.112-91 956 Total Sales By Year and Month For Period:Aug 24.2005 To Sep 8,2009 Yew Month Quantity Total Sales am Augast 126 $E4,237.44 Septemxx 2924 $112,474.44 October 7303 $30.652 21 Ncvember 10587 53D8,824.41 December 28257 $245,820.41 2m Jam,ary 1573 E97,204.08 Fex�ary 61 $32,551.85 March 61 $17,161:91 Apnl 93 $19,944.61 May 41 $14,267.27 Total For 2006 1829 $181,129.92 Report Total: 61026 $933,038.93 Page 21 En Pointe Reports RENEWAL REPORTING Reporting is one of the most critical parts of the renewal process that shows the results of a complete renewal activities performed in a particular quarter. The Business Analysis Report (BAR), which is the most valuable, determines total potential renewal per quarter. In addition, a weekly report is also prepared which manages the number of opportunities sent and followed up per week along with the progress of each renewal opportunity. Renewal Reporting helps in generating a projection of the potential business through Renewals in the upcoming 90 days and more for coming year. Below is a sample of the type of information En Pointe manages. Moreover, the information is customizable to match your requirements. The standard notifications are sorted by: 1. Customer Name 2. Manufacturer Name 3. En Pointe Purchase order number 4. En Pointe Sales order number 5. Expiring SKU (Part number of the expiring License. Can be one or many) 6. Expiring Part Description (explanation of expiring licenses) 7. Expiration Date (the date when part gets expired) 8. Renewal SKU (Part number of the new service) 9. Opportunity amount (The list price customer will pay to renew) 10. AE name (who has been assigned to the customer) Key Services of Renewal Team: 1. Renewal Process Management 2. Random Renewal Opportunities 3. Upgrade Promotions 4. Renewal Outsourcing 5. Renewal Repository Page 22 EN POINTE sWW TECHNOLOGIES En Pointe understands the need for tracking software licenses and ensuring that all the contracted participates are receiving timely notifications and renewals of all Volume Licensing Agreements. To complete this our Account Managers work with the end users to ensure compliancy with active and early communication. Our backend reporting system works proactively to ensure end users can easily track and maintain license Agreements. Our license tracking works by actively maintaining all licensing agreements customers have with software publishers (both contractual agreements as well as transactional software volume discount agreements). This enables us to ensure customers are purchasing products in compliance with any agreements they have, and prevents accidental quotes and/or orders for products at prices outside of any agreement terms. Because every license is individually recorded against a customer-specific agreement, we can easily track license purchases for customers and record them against contractual milestones to assist customers in recognizing how to take best advantage of any agreements they have entered into. The below screenshot shows a summary of the various Publisher contracts and standard reports. ,is°= ^^^ Home I About I Loocout�-y Acc e s s Po int& search: Enter keyword,part# CL � fr En Pointe Technologies e-Procurement Dashboard User:Adams,Paul Program(lame Expiration Date Order Trackina Account:COUNTRYVNDE HOME LOANS[SFTVVR] SAP Account Number:0001009991 Microsoft Select 6.0 Level D 01 J312008 My Profile Microsoft Select 6.0 Level A 01 f312008 Document Search Reports Microsoft Open 11 J302007 Messages from En Pointe i0 Tools Adobe CLIP 4.0 Multiple Contracts 11 J302007 n Pointe Contacts Loaout zrfo test 12J312006 Sheila Johns-(National Account Executive) '.. More... Search h:(310-725-1188) Cell:(310-365-6744) My Saved Reports Edit Advance Search Fax:(310-725-1105) # My Contracts siohnsrcZenpointe.com I Report Name Date Created # Standards/Bundles Norma Munoz-Pratt-(Customer Cus Support License Contract Summary 2/152006 3:41:59 PM ( # My Favorites Representative-Manages Order Processing-Corporate) Summary by Publisher Name 2M 52006 3:41:57 PM r. Ph:(310-725-5509) Fax:(310-725-1105) Summary by Publisher Name 2M 52006 3:41:56 PM 0 items($) noratt0enpointe.com License Contract Summary 2M 52006 3:41:56 PM Mar r,Villalba-Customer Support Representative- ' Manages Order Processing-Backup) License Contract Summary 2M 52006 3:41:54 PM Ph:(310-725-5215) More... Fax:(310-725-1105) mvillalba[�enpoirde.com My Standards I Bundles User:Adams,Paul Corporate Headquarters:100 North Sepulveda Blvd.,191h i Standards Account:(00 01 009 991) Floor,El Segundo,CA 90245 Bundles flameDescription COUNTRYWIDE HOME LOANS Confiauration 8 Distribution Center:1040 Vintage Ave., 'SFWV R] Ontario,CA 91761 Access Licensing Access 2003 NL SEL-D UL Configure - -------------- (32)1 CORP MICROSOFT... Antivirus Antivirus softwares Configure Microsift Microst license Configure Adobe Acrobat All kinds of Softwares JJ Configure Glt Testing Adope license-Contract Configure Page 23 Renewal Notification: En Pointe provides pro-active notifications of renewals and contract expirations as part of our SW Account Management program. We maintain a dedicated renewals team that tracks all expirations, renewals and provides notification to your account management team 90 days in advance. If we determine a need for a pre-90 day notification,the SLA with the renewal team will be modified and set to an earlier period between 120 and 180 days as required. Our Renewal Team ensures accuracy and timely delivery of information to the customers by converting the data into useful information. The team understands the importance of time for every tier involved in the process by making sure that all the relevant and pertinent information flows through the channel. Our team is equipped with the necessary skill set that is required to meet customer satisfaction. Support dimension covers customer services and management of services for the customers so that they face no problem in getting the required Services. Moreover, Renewal Reporting helps in generating a projection of the potential business through Renewals in the upcoming 90 days and more for the coming year. Below is a sample of the type of information that we can send. Moreover we can customize the data to match what you require. VMware,Inc. 75006864 6051809 VIRTUAL CENTER MNGMT SVR FR INFRA\MNT 1 10/31/2009 VI-VCMS-P-SSS-C-8M VMWare VMware,Inc. 75006864 6051809 INFRASTRUCTURE 3 ENTERPRISE\MNT 1 10/31/2009 VI-ENT-P-SSS-C-8M VMWare VMware,Inc. 75006864 6051809 INFRASTRUCTURE 3 ENTERPRISE\MNT 3 10/31/2009 VI-ENT-P-SSS-C-7M VMWare VMware,Inc. 75006864 6051809 INFRASTRUCTURE 3 ENTERPRISE\MNT 1 10/31/2009 VI-ENT-P-SSS-C-4M VMWare VMware,Inc. 75006864 6051809 VMOTION\MNT 3 10/31/2009 VI-VMOT-P-SSS-C-iM VMWare VMware,Inc. 75006864 6051809 INFRASTRUCTURE 3 STANDARD\MNT 1 10/31/2009 VI-STD-P-SSS-C-23M VMWare VMware,Inc. 75006864 6051809 INFRASTRUCTURE 3 STANDARD\MNT 1 10/31/2009 VI-STD-P-SSS-C-7M VMWare VMware,Inc. 75006864 6051809 INFRASTRUCTURE 3 STANDARD\MNT 1 10/31/2009 VI-STD-P-SSS-C-2M VMWare VMware,Inc. 75006864 6051809 INFRASTRUCTURE 3 STANDARD\MNT 1 10/31/2009 VI-STD-P-SSS-C-1M VMWare VMware,Inc. 75005423 6056713 INFRASTRUCTURE 3 STANDARD\MNT 1 31-Dec-09 VI-STD-P-SSS-C VMWare Key Services of Renewal Team: 1. Renewal Process Management 2. Random Renewal Opportunities 3. Upgrade Promotions 4. Renewal Outsourcing 5. Renewal Repository General Notifications & Product Awareness: We receive regular product announcements, anniversary dates, safety information and notifications, product compatibility information, new product highlights, pre-loads, product end- of-life and alliances information on all products from our publishers. The purpose is to :;,, Page 24 Offi• communicate to the end users of future product directions, discuss how it will affect your current standards and illustrate the migration from current platforms to future products several months in advance. Product announcement notifications generally start about 4 months prior to end of production or any product lead time issues (i.e. Constraint, manufacturers defect, etc.) and products are flagged in En Pointe's system with the appropriate status. We will be able to alert you when there are any product announcements so we can assist in product transition decisions or alternative product acquisitions. In addition, your En Pointe account team will have regular meetings with partners to discuss roadmap and product transitions. Quarterly updates on roadmap can be delivered to you via reporting/meetings where evaluation products can be provided to your technical evaluation teams. Page 25 PointeEn • MENESS TECHNOLOGIES ON-DEMAND REPORTING For reporting requirements not covered by our standard or premium reports, En Pointe can create customized reports to capture any customer-specific data management field in any format that customer needs. Our robust reporting applications provide a number of branding, dashboard configurations, customer fields (line item and header) and feature personalization. En Pointe can provide multiple profiles for users, and tailor each user profile to meet specific needs. Such custom features include capture of Business Unit Number, Cost Center Number, and Compliance Point Value. Ir DceumeM Seeren b iGreake Gocumen! k Order TraclGna k Recelye DeAnd Report by Cumtomer PO P My Profile F @ea4cl� P TCC+Ite P I wout Avellable Fields Selected Fields I Help CLGtornsr PO order rUumber Ik Rem yy�t�� Mfg Part* SgaLn a LICM41nq 14W Part Descnptlon b ,arGh, unit Price Quantty.. P conya.�retors b IAv Favcriles deport Ptodtlet Type b Standard bundles -. --- PIte9 select the type or lxodraci for the reF.?rt [Managed software ucensing k Cen*Flr[i It Flaming Dmer Mnge 0 ft lrlar j (check out Quick Date Selection �'L'e"s'f"F'ull Year Carctom Field Filter Custarn Fuld Selena CUStom Field Cuelcm FOU vglue Account:(COOL 005991 Y {Gt.IVTR4VUC+E HOME marnlrartttU ON a!publlahers Son*,ar a LloenelnO Pi othict Types LOANS[SF1WR] ACTIVESTATE Appllcatlms Adche system:INC. Bundle ALTLRIS +Z-Sutr_rptim Apple Computer -D—Urnentntion Appic hon iechnques Lrc, Hold down the"r-Yri"button to select r tlple Items from the akoye lists. Depiction of online reporting structure Page 26 En Pointe Reports TECHNOLOGIES APPENDIX B EN POINTE QUARTERLY BUSINESS REVIEW-6-6 Section #1: 2015 15t Half Performance vs. 2016 151 Half Performance • Total GMD/Revenue/Service Revenue with Y/Y Growth • Top 10 Vendor Mix and % GMD contribution (please also include Y/Y vendor growth) Section #2: 2016 1st Half Performance vs. Annual 2016 Business Review Territory Plan • GMD Results compared to GMD call • Top 10 Target Accounts Results • Strategic vendor targets (Adds) results • Vendor Trainings Cert Results • Top 5 Customer Account Profiles Results — Y/Y GMD Growth — Strategic wins inside the account Account Losses or challenges Section #3: 2016 2nd Half Territory Plan • 2016 2nd Half GMD Call by Customer • Customer Account opportunities and risk • Top 10 Target Prospect Accounts • Strategic vendor targets (Adds) • Vendor Trainings (Commit to Certs!) • Engineering engagement motion and commit • Key Hardware and Software Renewals (Complete Renewal Spreadsheet) Section #4: Weekly Activity Goals Page 27 En Pointe Reports EN POINTE • Customer Meetings • Prospects Meetings • Engineering/Specialist Meetings • Mfg/ Publisher Meetings • Opportunities Added • Deal Registrations • Walk-ins Page 28 �I Total Sales by Month Year Month Quantity Total Sales 2015 January 1 $10000 February 1 $10000 March 1 $10000 April 1 $10000 May 1 $10000 June 1 $10000 July 1 $10000 August 1 $10000 September 1 $10000 October 1 $10000 Total For 2015 150 $10000 Report Total : 150 $10000 Page 29 En Pointe Reports1 Total Sales by Hardware Spend Hardware Stats Top 5 Manufacturers Top 5 Hardware Catagories Mfg Count Total Category Count Total Spending Spending Kingston 60 $10000 Flash 60 $10000 Memory $10000 Power $10000 Apple Computer 8 Adapters & 6 Chargers Lexar Media, Inc. 10 $10000 USB Flash 10 $10000 Drives En Pointe 1 $10000 CD-ROM 2 $10000 Technologies Drives StarTech.com 2 $10000 Keyboard 2 $10000 Page 30 4 ® • avEN POINTE Total Sales by Software Spend Software Stats Tota Publisher Count Spenlding Type Count Tota Spending $10000 Adobe Systems Inc. 25 $10000 Maintenance 19 $10000 $10000 Nuance Communications39 FPP 39 $10000 $10000 Dell Software Inc. 1 License 26 $10000 $10000 TechSmith Corporation 17 Bundle 1 $10000 $10000 The Omni Group 2 Hosted 1 Subscription Page 31 :b Top Publisher/ Manufacturer Summary Publisher/Manufacturer Quantity Total Sales Adobe Systems Inc. 25 $10000 $10000 Nuance Communications 39 Kingston 60 $10000 Dell Software Inc. 1 $10000 TechSmith Corporation 17 $10000 Apple Computer 8 $10000 Lexar Media, Inc. 10 $10000 $10000 IDM Computer Solutions, Inc. 2 $10000 En Pointe Technologies - Ontario 1 StarTech.com 2 $10000 Report Total : 167 $10000 Page 32 rjH En •i •i a ■EN , INTE w6w6i TECHNOLOGIES Summary by Publisher/ Manufacturer Name Publisher/Manufacturer License Maintenance Lic & Mi ShrinkBundles Wrap Others Total Sales Adobe Systems Inc. $10000 $10000 $10000 $10000 $10000 $10000 Apple Computer $10000 $10000 $10000 $10000 $10000 $10000 Dell Software Inc. $10000 $10000 $10000 $10000 $10000 $10000 En Pointe Technologies -$10000 $10000 $10000 $10000 $10000 $10000 Ontario IDM Computer $10000 $10000 $10000 $10000 $10000 $10000 Solutions, Inc. Kingston $10000 $10000 $10000 $10000 $10000 $10000 Nuance $10000 $10000 $10000 $10000 $10000 $10000 Communications StarTech.com $10000 $10000 $10000 $10000 $10000 $10000 TechSmith Corporation $10000 $10000 $10000 $10000 $10000 $10000 The Omni Group $10000 $10000 $10000 $10000 $10000 $10000 Report Total : $10000 $10000 $10000 $10000 $10000 $10000 Page 33 7, .:rt� .:.. Product totals by publisher/manufacturer EP Part# Product Description Product Type Mfg Part# Quantity Total Sales Adobe Systems Inc. Acrobat Pro DC Any Version $10000 Subscription VIP-Value 60424513 Incentive Plan-12 Month Maintenance 65234080BA01Al2 9 Maint Level 1(Prepaid)Multi NorthAmerican Language (Multi-pla Creative Cloud Teams Sub $10000 Most Current Renewal 60418047 Subscription VIP-Value Maintenance 65227494BA01Al2 6 Incentive Plan-1 Year Level 1 12 Months(Prepaid) Multi NorthAmerican Acrobat Pro TLPLevel1 New $10000 60395748 License Universal English License 65195512AD01AO05 11.0 Muti-platformSingle User Corporate Acrobat Pro Any Version $10000 Subscription VIP-Value 60418031 Incentive Plan-1 Year Level 1 Maintenance 65234080BA01Al2 3 8 Months(Prepaid)Multi NorthAmerican Language (Multi-platfo Acrobat Pro Any Version $10000 Subscription VIP-Value Incentive Plan-1 Year Level 1 60421025 Maintenance 652340806A01A121 7 Months(Prepaid)Multi NorthAmerican Language (Multi-platfo Total for $10000 Publisher/Manufacturer: 25 Adobe Systems Inc. Page 34 PointeEn • EN POINTV MORONS TECHNOLOQIES Product Totals by Quantity Product Produc Quantit Total Product Product Quantit Mfg Part# Mfg Part# Total Sales Description t Type y Sales Description Type y 64GB USB $10000 2.0 DTSE9H/64G DataTravele $832.6 SVUSBPOWE Power Adapter Others 2 ch.com - Others 30 5 R Power B r SE9- (External) M etal Casing $10000 Acrobat Pro DC Any Version 64GB USB Subscription 2.0 VIP-Value Incentive Plan- Others DataTravele Others 30 $724.8 65234080BA In In Month Mainten 2 B rSE9 0 01Al2 ance Metal Maint Level 1 Casing (Prepaid) Multi NorthAmerican Language (Multi-pla Page 35 PointeEn • License Contract Summary Contract ID: Enrollment#:55254910A0006 Publisher: Adobe Systems Master Agreement#: Acrobat Pro Any Version Subscription VIP -Value $10000 Incentive Plan-1 Year Level 17 Months(Prepaid) Maintenance6 Multi NorthAmerican Language (Multi-platfo Acrobat Pro Any Version Subscription VIP-Value $10000 Incentive Plan-1 Year Level 18 Months (Prepaid) Maintenance9 Multi NorthAmerican Language (Multi-platfo Acrobat Pro Any Version Subscription VIP -Value $10000 Incentive Plan-1 Year Level 19 Months (Prepaid) Maintenance6 Multi NorthAmerican Language (Multi-platfo Acrobat Pro DC Any Version Subscription VIP- $10000 Value Incentive Plan-12 Month Maint Level 1 Hosted 2 (Prepaid) Multi NorthAmerican Language (Multi-Subscription pla Acrobat Pro DC Any Version Subscription VIP- $10000 Value Incentive Plan-12 Month Maint Level 1 Maintenance9 (Prepaid) Multi NorthAmerican Language (Multi- pla Acrobat Pro DC Any Version Subscription VIP- $10000 Value Incentive Plan-12 Month Maint Level 1 Media 1 (Prepaid) Multi NorthAmerican Language (Multi- pla Total For Adobe Systems Inc. : 33 $10000 Report Total : 59 $10000 Page 36 sF` ptf u r• `i • POINTE Purchases by Contract Detail Customer PO# Order# p Part Mfg Part ID Product Description U e Quantity Total Sales Contract ID: Enrollment#: Publisher: Master Agreement#: SNAGIT 12.0 New License $10000 $10000 SNAG01- Techsmith VLP-Not Available 20539 50300407 60414890 1 12-E American English(Multiplatform) 1 User Corporate SNAGIT 12.0 New License $10000 $10000 SNAG01- Techsmith VLP-Not Available 20539 50300407 60414890 1 12-E American English(Multiplatform) 1 User Corporate SNAGIT 12.0 New License $10000 $10000 20729 50300907 60414890 SNAG01- Techsmith VLP-Not Available 1 12-E American English(Multiplatform) 1 User Corporate SNAGIT 12.0 New License $10000 $10000 SNAG01- Techsmith VLP-Not Available 20729 50300907 60414890 1 12-E American English(Multiplatform) 1 User Corporate SNAGIT 12.0 New License $10000 $10000 20731 50300917 60414890 SNAG01- Techsmith VLP-Not Available 1 12-E American English(Multiplatform)1 User Corporate SNAGIT 12.0 New License $10000 $10000 20731 50300917 60414890 SNAG01- Techsmith VLP-Not Available 1 12-E American English(Multiplatform)1 User Corporate SNAGIT 12.0 New License $10000 $10000 SNAG01- Techsmith VLP-Not Available 20854 50301245 60414890 2 12-E American English(Multiplatform) 1 User Corporate SNAGIT 12.0 New License $10000 $10000 SNAG01- Techsmith VLP-Not Available 20854 50301245 60414890 2 12-E American English(Multiplatform) 1 User Corporate Acrobat Pro DC Any Version $10000 Subscription VIP-Value Incentive Plan 21919 5030521960424513652340806A01A1212 Month Maint Level 1(Prepaid) Multi 1 $105.08 NorthAmerican Language(Multi-pla . :._ Page 37 PointeEn Reports I N POINTE Acrobat Pro Any Version Subscription $10000 VIP-Value Incentive Plan-1 Year Level 22049 503062196042102565234080BA01A121 7 Months(Prepaid) Multi 1 $105.08 NorthAmerican Language(Multi-platfo Acrobat Pro DC Any Version $10000 Subscription VIP-Value Incentive Plan 22049 503062196042451365234080BA01A1212 Month Maint Level 1(Prepaid) Multi 1 $105.08 NorthAmerican Language(Multi-pla Acrobat Pro DC Any Version $10000 Subscription VIP-Value Incentive Plan 22550 5030872860424513652340806A01A1212 Month Maint Level 1(Prepaid) Multi 1 $74.25 NorthAmerican Language(Multi-pla Acrobat Pro DC Any Version $10000 Subscription VIP-Value Incentive Plan 22550 503087286042451365234080BA01A1212 Month Maint Level 1(Prepaid) Multi 1 $74.25 NorthAmerican Language(Multi-pla Total For 75101951: $10000 Report Total : $10000 Custom Non Web Based Report Example Costum Sample Report 2015 Zip Custom Order Invoice Invoice Mamftacturer Unfit U.-fit Customer Name Addreae City code er PO Data N-ber Data Vendor PIN Prodnet oeaan�'9b'm Rip p Total Ries ___..M-�q aPoeaCwwtl BerWees-.-._ z0U8Hdi9Room ir'0] w,uw '96i99__.9-90.9_ BI3L20R sz91z118 -�NAd KPPrnlewb9k:Mc- -...Fe.zzOo iYR pb BA91L9LP f%T OR RIIJLFailA4z2 tM6.66 z t12 . 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Citric XenDeskiop Platinum Edition COnCnrrent Met Met Count:25. LA000143946250688:Gitrar XeuDesktop Platinum Edition Concurrent Met LA000143946250688.Citric Branch Repeater VPX45 Nbps LA000143946250688:Citrix Repeater Pkrgm. LA000143946250688:Citur Access Gateway tkriversalLicense Crtrir XenDesktop Platinum Edition Concurrent(Apt Met Count:25. LA000185969541527:Citrix XenDesktop Platinum Edition Concurrent t.ker LA000185969541527:Citric Repeater Plugia LA000185969541527:Citric Access Gateway tkriveisalLicense LA000185969541527:Citrd Branch Repeater VPX45 Nbps Catch XenDesktop Platinum Edition Concurrent Lker Lker Court:511. LA00 0 18 59 685 0 0 938:Citrax XenDesktop Platinum Edition Concurrent Met LA00 0 18 59 685 0 0 938:Citric Repeater Pingin LA00 0 18 59 68 5 0 0938:Citric Access Gateway tkriversalLkense LA00 0 18 59 68 5 0 0938:Citr&Branch Repeater VPX45 Mps Page 39 PointeEn • POINTe *Shipping time is approbmate.Actual delivery times may vary.Contact your sales rep for more Sub Total $ 10,000.00 details. EWR Total $ OAO For our standard and promo price terms and conditions,please visit vwwv enno inte.comterms Freight Total $ 0.00 andvoAwennointe.com/nromorespectively. TaxableAmount $ OAO En Pointe can provide same day shipment for over$2 billion vwrth of Computer products from Sales Tax-State $ 0.00 thousands of manufacturers!publishers. Sales Tax-Local $ 0.00 Wth over 250,000 available SKU's,finding the right product and tracking your orders is easy Total Taxes $ 0.00 With our E-procurement tool,vvvrva nnint om. Total Amount $ 10,000A0 Customer Acceptance A Signature and submission of this quotation by you,("Customer"),WWI hereby serve as authorization for En P ointe Technologies Inc to purchase the above Name PO Number referenced goods andfor services. - -- — -- Further,Customer agreesto pay all invoices related to this order according to Email Signature the terms and conditions specified by En Pointe Technologies Inc,which are -- -- available at wvwvennointe mmAnvni ceterms.asn. Phone_ Date Page 40 i. En '• -p• :. EN 1 TECHNOLOGIES Hardware Invoice u i En Pointe Technologies Sales Phone: (310,1337-5200 r7n��EN POWFE" Fax: (3+0)258-2309 Malmo n■ - ,. Website: www.enpointe.com Invoice Please ACH Payment in US Dollars To: Please Remit Payment in US Dollars To: Customer Account Number: Bank of America En Pointe Technologies Sales ABA#122000030 P.O.Box 740645 Acct#/Name: 1453331104/En Pointe Technologies Sales Los Angeles,CA 90 07 4-0 54 5 Billing Address Information Attn:Accounts payable Invoice Number Document Date 07/23/2015 Purchase Order No. Payment Due Date 08/17/2015 End User Contact _..__._ Purchase Order Date 07/16/2016 Ship-To Party Address Sales Order Number Payment Terms Net 26 Billing Date 0712312016 Salesperson Terrell Polk SAVE TIME&MONEY.Receive your invoices electronically via EDI,E-mail,XML or Fax.Email your request to cradl n set you to or call 310-337-5200. Sold-to Party Address We c...set you up today! 'To avoid late charges of 1.6%per month,pls pay by due data, 'F.O.B Destination suj ersedos trams on reverse. Invoice Details Item Mfg Part#I Mfg Name/Material Description Tax Quantity I Unit Price Amount 0010 ZOQX/ 253.72 1EA 2,819.15 imac-Intel quad core 17(4.Oghz)-8gb(2 x 4gb)ram-512gb Dash s torage-amd radeon r9 m29Ox 2gb gddr5-27 inch with display E-Waste Recycling(EWR)Fee Co 4.00 0020 ZOQXI 228.98 1 EA 2,544.21 imac-intel quad core i5(3.59hz)-Bgb(2 x 4gb)ram-512gb flash s torage amd radeon r9 m290x 2gb gddr5-27 Inch with retina display E-Waste Recycling(EWR)Fee lCO 4.00 -_-__—- -------_--- ub Total $ reight $ andling Charge $ mount subject o sales tax $ Sales tax-State $ Sales tax-Local $ Dial Taxes $ WR Fee $ otal amount_. $ All software,updates,maintenance and licensed products are delivered electron/tally unless expressly denoted as tangible media or CD on file invoice description.This invoice is subject to En Pointe's standard terms and conditions available at amw Dint-�.,.,.i:ovd�e_r Page 41 En Pointe Reports FN POINTE a ONNOBS T ECHNOLOGIES Software Invoice j i r I En Poirde Technologies Sales Fax: (310)258-2309 FIN F"'OuVrE, 1940 E Mariposa Ave, nownew Wirtatra: WWW.Onpixerro'com EI Segundo, CA 90245 Invoice Please ACH Payment In US Dollars To: Please Renuil Payment in US Dollars To: Customer Account Nurtit— Bank of America En Pointe Technologies Sales $016710 ARAM 1221flIIIIIIIIIIIII P.O, Box 740546 AWCN_7-1, 411!o Pointe Technologies So" Los Angeles,CA$00744846 E1111109 Address Information Alto : Accounts payable Invoice Number rri Docurne Date 93 01 Purchase Order No. A 3W Payment Due Date 12 Purchase Order Date 11/24/2010 Sales Order Number Ship-To Party Address Payment Terms Bellmit Dal* 11,30,1115 ,AVE TIME& MONEY. Receive yots Invokes elactrunically We EDI, E-virod, XMI,or Fox Email"a misrou to tater"Rolad,com or COO 310-331-6200. We can set Vol,tip troxy! Sold-to Party Address ....... ...................................... Pon, To avoW Iola charges oft 6% per month, pis pay by due date. F.0,9 Disfifinallon supersedes forms on rover". 188 ROI USA Page, 1 .1 1 Invoice Details Rom Moteriatti! t Pon#I Mfg Name I Material Description Tax Quantity Unit Price Amount 0010 AAA-03431112VAAA-03438 0 00 1 i i f Microsoft exchange cat device most current version client access license so mpom ievel d .colorminous option(annual)non-specific inon specific calif 0020 AAA-03743112)/AAA-03743 000 68 4 Microsoft exchange enterprise server most current version software assurance in a level el .coterminous option(annual)non-specific(non-specific,ron 0030 AAA-03789112PAAA-03789 0 00 24 1 Microsoft windows server call davits most current version client access license i amoss4evel d ,coterminous option(annual)non-specific(non-specific 0040 AAA435911011AAA-03591 0 00 1 1,03 17 Microsoft windows dalacentin 5,4(most current version software assurance mpsi-lo vet d -coterminous option(annual)single language(non-specific cold 0050 AAA-031741121AAA-03874 0 00 2 1 Wcrosoff Windows remote desktop Svc$day Cal mpso,client access license so in, or it -coterminous option annual non-specific non-specific os per davt 0060 AAA43438(121AAA-03438 000 2,3 1 24, Microsoft exchange car device most current version client access license sa nip level d coterminous option tannual)non-specific(non-specific os)d —------------------ ....This Invoko is suit litict to Err Poinfe's standard hours and conditions oviollable at .......... Page 42 AEN POINTE' mi TECHNOLOGIES Request for Proposal ADSPo 16-00005829 Attachment C - Cost Proposal Narative Solution for: Missy Mudry �It,tll. State of Arizona, ---- �I co EMC2 VApTNEp too N. 15th Avenue, Suite 201 =—= Phoenix, Arizona 85007 Elim pat w Phone: 602.542.9125 Yc�veollr [�P]' GOLD CUTIFUD M I SSY.M U D RY(u AZ DOA.G OV """`"SoliMm YwuAX060n soh+t ons ')symantec. symantcc Platinum Part"" Presented By.a En Pointe Technologies Sales, LLC 194o E. Mariposa Ave El Segundo, CA 90245 Tel: (310) 337-5200 Website: www.enpointe.com Contact: Imran Yunus Director of Government Sales Office Phone: 310-337-59o8 Ext: 59o8 Email: iyunus@enpointe.com Date: December 17, 2015 MENNEN Fii Pointe Fechnologies Sales,[.].(' State • Arizona '1 16-00005829 TABLE OF CONTENTS TABLEOF CONTENTS............................................................................................................. ii CostProposal Narative.......................................................................................................... 1 State of Arizona EN POINTE. slow— COST PROPOSAL NARATIVE Our cost plus structure offered in Attachment C1 includes the NASPO ValuePoint fee of .25%. Any State administration fees will be added in the participating state addendums offered to individual states. Service rates offered are not to exceed rates. 12/17/15 En Pointe Technologies Sales, LLC Page 1 ATTACHMENT C1 - PRICING SUBMISSION SHEET NASPO VALUEPOINT SOFTWARE VALUE-ADDED RESELLER (SVAR) PUBLISHERS MARKUP/DOWN The price to Authorized Purchaser Proposer must be certified as a direct reseller for all Key Itemized (AP)is calculated using the publishers. Direct reseller certification is preferred for Other Itemized following formula: "Reseller Cost" publishers +("Reseller Cost"x "Markup/down") IADOBE 0.25% PROPOSER INSTRUCTIONS: C ITRIX 0.25% ITMICROSOFT 0.25% Enter a percentage markup or NOVELL 0.25% markdown for each line in SYMANTEC 0.25% column D. This is the VIVIWARE 0.50% markup/down at which proposer is offering to Al SQUARED 0.50% provide the stated publishers' �AIRWATCH MOBILE DEVICE MANAGEMENT VMWARE 0.50% titles. Percentages maybe ALLIANCE ENTERPRISES 0.50% listed to two decimal points. APPLE 0.50% ATTACH MATE-MICROFOCUS 0.50% AUTODESK 0.50% AUTONOMY-HP 0.25% BAKBONE-DELL 0.25% BARRACUDA � 0.75°% BOMGAR REMOTE SOFTWARE 0.50% MCA TECHNOLOGIES 0.25% CISCO 0.25% COMPUTRONIX USA _ _ _ 0.50% ....COMPUWARE __- � _ -- 0.75% COREL 0.50% DOUBLETAKE 0.75% EMC 0.25% ENCHOICE 0.75% ESET _-_ 0.75% ° ESRI 0.25% FREEDOM SCIENTIFIC 0.50% GUARDIAN EDGE-SYMANTEC 0.25% GW MICRO 0.25% IBM 0.25% ICM CONVERSIONS 0.75°% IN FOR 0.75°% INTERMEDIX EMSYSTEMS 0.75/° HP 0.50% HUMANWARE 0.50% INFORMATION BUILDERS �.. �--� _ 0.50°% KRONOS SOFTWARE 0.50% LAN DESK 0.50% LASERFISCHE 0.50% LIQUIDWARE STATUSPHERE 0.50°% • MICROFOCUS INC - � 0.50% s MINJET 0.50% MPS 0.50°% ATTACHMENT Cl - PRICING SUBMISSION SHEET NASPO VALUEPOINT SOFTWARE VALUE-ADDED RESELLER (SVAR) MQSOFTWARE—BMC SOFTWARE 0.50% NCIRCLE 0.25% N ETOP 0.50% NUANCE 0.50% ORACLE 0.75% OSAM 0.50% PASSPORT 0.50% PATCH LI N K 0.50% PROOFPOINT 0.75% RSA SECURITY 0.75% REFERENCIA SYSTEMS 0.50% SAP AMERICA --- 0.75%- -- _ SAS - _ I 0.50% SOLUTIONS SOFTWARE 0.75% SOPHOS 0.75% SPLUNK SOFTWARE —� 0.75% STASEEKER NETWORK INFRASTRUCTURE MONITORING 0.75% STELLENT—ORACLE 0.75% SUNGUARD 0.75% SYBASE � 0.75% TECHSMITH ( 0.75% TREND MICRO L 0.75% TRUSTWARE ! 0.75% ULTRABAC 0.75% VORMETRIC 0.75% WEBSENSE 0.75% any other non-listed publisher 1.25% ATTACHMENT C2 - PRICING SUBMISSION SHEET - SERVICES NASPO VALUEPOINT SOFTWARE VALUE-ADDED RESELLER (SVAR) Service being Offered as a Separate Charge Rate Unit of Measure Sr. Software Solutions Architect 220 Per hour Solution Software Architect 175 Per hour Sr. Consultant 150 Per hour Instructions: 1. Under Column A. Service being Offered as a Separate Charge - State the name of the Service and provide a description of the Service. 2. Under Column B. indicate Rate 3. Under Column C. indicate Unit of Measure (e.g. Per Hour, Per Project, Per Month, etc.) I aIEN POINTe TECHNOLOGIES Request for Proposal ADSPo 16-00005829 Solution for: Missy Mudry ,tl�•�Il• CiSco EMCZ State of Arizona, ___ = PARTNER too N. 15th Avenue, Suite 201 Phoenix, Arizona 85007 Elite po` er Phone: 602.542.9125 GOID owlt "$Ckftft MISSY.MUDRY AZDOA.GOV Po,rner Yukadali4nsakdicm; syrnantec. Chip° Symantec Platinum Partner Presented By: En Pointe Technologies Sales, LLC 194o E. Mariposa Ave El Segundo, CA 90245 Tel: (310) 337-5200 Website: www.enpointe.com Contact: Imran Yunus Director of Government Sales Office Phone: 310-337-59o8 Ext: 59o8 Email: iyunus@enpointe.com Date: December 17, 2015 MENNEN VAI Pointe Tec-hnologios S.1les,l.lk, State of Arizona .jEN POINTe 91 TECHNOLOGIES • #AD '1 16-00005829 EXECUTIVE SUMMARY NASPO ValuePoint Master Agreement for Software Value-Added Reseller(SVAR)Services Corporate Office:(310)337-5200 1 www•enpointe.com 194o E.Mariposa Ave,El Segundo,CA 90245 I r State of Arizo OINTE Sm"1114111 TECHNOLOGIES fADSPO 16-00005829 TABLE OF CONTENTS TABLEOF CONTENTS............................................................................................................. ii EXECUTIVE SUMMARY........................................................................................................... 1 NASPO Value Point Master Agreement for Software Value-Added Reseller(SVAR)Services Corporate Office:(310)337-5200 1 www.eaV inMcom 194o E.Mariposa Ave,El Segundo,CA 90245 I I State of Arizona EN POINTe EXECUTIVE SUMMARY En Pointe is pleased to respond to the State of Arizona, State Procurement Office in furtherance with NASPO ValuePoint, request for proposal for Software Value-Added Reseller(SVAR)Services. Our relationship is NASPO ValuePoint commenced many years ago with the inaugural WSCA- NASPO solicitation. Over the years, we have successfully partnered with 100s of agencies across various NASPO ValuePoint (formerly WSCA) participating states. En Pointe has made a significant investment in our resources and infrastructure to provide the members of NASPO a streamlined, effective and successful experience. As we look forward to 2016 and beyond, our commitment to the public sector and to NASPO has never been stronger. With our recent acquisition by PCM, En Pointe has been able to significantly extend its reach, breadth and scale. We are able to support NASPO customers through 30+ local offices and with over 1000s service engineers across the USA, which will effectively support NASPO's current and future clients as we help expands its footprint across all 50 states and territories. Our cadre of highly credentialed, certified and trained engineers will provide NASPO clients with the local attention they deserve and appreciate, regardless of location. Software is OUR Competency With over 20 years as a SVAR, En Pointe has set the standard for the industry. We represent all major publishers and hold the highest credentials, certifications and designations to support the full lifecycle of software assets from contract launch to exploring software licensing options and finding the software solution that best meets the current and future needs of the customer all the way through software asset retirement. Our dedicated Software Solutions teams have an average tenure of 10+ years supporting and understanding the intricate and sometimes byzantine world of software licensing, including needs analysis and delivering personalized solutions that eliminate the guesswork usually associated with software licensing, thereby ensuring public dollars are spent judiciously and with optimization. In addition to maintaining the highest credentials with our publisher community, En Pointe prides itself on its dedication to service and detail. For example, in addition to winning numerous VAR of Year and Partner of Year awards, En Pointe has been bestowed the honor by Microsoft of winning Award of Operational Excellence an unprecedented seven years in a row. The Operational Excellence award is given to the Microsoft LAR/LSP with exemplary credentials and the demonstrated ability to provide clients value and superior customer service in the complex ecosystem of Microsoft licensing. Public Sector is OUR Experience En Pointe supports 100s of State and Local agencies across the United States. We truly understand the unique pressures facing the Public Sector. State and Local governments are being 12/17/15 En Pointe Technologies Sales, LLC Page State of Arizona / -00005829 forced to reduce costs, yet increase the level of services provided to citizens, encourage innovation and stimulate economic growth and sustainability. With one of the largest dedicated Public Sector practices in the USA, En Point is able to provide NASPO clients the best of both worlds, being an industry-leading SVAR and understanding the unique needs and challenges facing State and Local governments. In fact in 2013, En Pointe was awarded the coveted "IT Supplier of the Year" by APS (Arizona Public Service Company) for our "superior customer service" and "commitment to providing value" to our clients. Recognizing the unique needs of the public sector, En Pointe provides additional support offerings like Service Desk and Help Desk support. This includes 24x7x365 service coverage to address the broad spectrum of proprietary software support,escalation and resolution.We stand shoulder to shoulder with each of Public Sector clients. NASPO is OUR Focus En Pointe has dedicated and fully allocated teams to supporting NASPO ValuePoint. In fact, to exemplify our dedication to NASPO,we are pleased to offer numerous NASPO Value participating states as our customer references. En Pointe has made a significant investment building the necessary infrastructure to ensure NASPO clients are afforded great value when working with En Pointe,this includes an acute focus on software acquisition and management.As such,to support NASPO clients, En Pointe maintains the highest level of strategic partnerships with all top tier publishers and distributors. We have also made significant investments in our eProcurement systems to ensure streamlined and efficient order management,tracking, licensing management and ERP integration. For example, En Pointe effectively supported and integrated with 3rd party systems like SciQuest, which was being piloted for NASPO's eMarket Center program. As a SVAR, En Pointe offers a world-class suite of Value-Added Services, including but not limited to: • A consultative approach to understanding license entitlements (volume licensing evaluation) • A vast array of tools for software asset management (SAM) • Comprehensive licensing expertise, research and contract reviews (financial analysis and benchmarking) • Assessment and recommendations of procurement options and cost analysis En Pointe remains fully committed to provide the greatest value and superior service to NASPO ValuePoint members. We truly appreciate our partnership and the success we have experienced together. We look forward to continuing our collaboration and cooperation with NASPO ValuePoint. On behalf of En Pointe, we would like to thank the State of Arizona, State Procurement Office and the greater NASPO ValuePoint community for your continued trust and investment in this partnership. We are thankful for the opportunity to continue to work side-by- side in supporting State & Local agencies and to provide services, support and true value for their constituencies and citizens. 12/17/15 En Pointe Technologies Sales, L.L.C. Page 2 ��\�■EN POINTE Request for Proposal ADSPo 16-00005829 Attachment C - Cost Proposal N arative Solution for: Missy Mudry State of Arizona, =—_-- c�s�e EMC2 PARTNER loo N. 15th Avenue, Suite 201 _== Phoenix, Arizona 85007 E6h Pa d` Phone: 602.542.9125 Aianaanr sa p WtOCEaT WO Sawn" MISSY MUDRY(a)AZDOA.GOV Partner ""°""'"'"SAMM vtwimoonsolunons 4)s C�'i'RIX� ymantec. Presented By Symantec Ptattnum Part"r En Pointe Technologies Sales, LLC 194o E. Mariposa Ave El Segundo, CA 90245 Tel: (310) 337-5200 Website: www.enpointe.com Contact: Imran Yunus Director of Government Sales Office Phone: 310-337-59o8 Ext: 59o8 Email: iyunus@enpointe.com Date: December 17, 2015 Eli Pointe Technologies Sales,l.l.C' State of • r•.. r' • TECHNOLOGIES ADSPO 16-00005829 TABLE OF CONTENTS TABLEOF CONTENTS............................................................................................................. ii CostProposal Narative.......................................................................................................... 1 State of Arizona1 TECHNOLOGIES ADSPO 1111 • COST PROPOSAL NARATIVE Our cost plus structure offered in Attachment C1 includes the NASPO ValuePoint fee of.25%. Any State administration fees will be added in the participating state addendums offered to individual states. Service rates offered are not to exceed rates. 12/17/15 En Pointe Technologies Sales, LLC Page 1 ATTACHMENT C1 - PRICING SUBMISSION SHEET NASPO VALUEPOINT SOFTWARE VALUE-ADDED RESELLER (SVAR) PUBLISHERS MARKUP/DOWN The price to Authorized Purchaser Proposer must be certified as a direct reseller for all Key Itemized (AP) is calculated using the publishers. Direct reseller certification is preferred for Other Itemized following formula: "Reseller Cost" publishers +("Reseller Cost"x "Markup/down') _ ADOBE 0.25% PROPOSER INSTRUCTIONS: CITRIX 0.25% MICROSOFT 0.00% Enter a percentage markup or NOVELL 0.25% markdown for each line in SYMANTEC 0.25% column D. This is the VMWARE 0.50% T markup/down at which proposer is offering to Al SQUARED 0.50% provide the stated publishers' AIRWATCH MOBILE DEVICE MANAGEMENT VMWARE 0.50% titles. Percentages may be ALLIANCE ENTERPRISES �� - 0.50% listed to two decimal points. a"! APPLE _ 0.50% ATTACHMATE-MICROFOCUS 0.50% AUTODESK 0.50% AUTONOMY-HP 0.25% BAKBONE-DELL 0.25% BARRACUDA -�� _ 0.75% BOMGAR REMOTE SOFTWARE 0.50% CATECHNOLOGIES 0.25% CISCO 0.25% COMPUTRONIX USA - �- 0.50% COMPUWARE 0.75% COREL ! 0.50% DOUBLETAKE 0.75% EMC W - 0.25% ENCHOICE 0.75% ESET 0.75% ESRI 0.25% FREEDOM SCIENTIFIC ---}----- 0.50% GUARDIAN EDGE-SYMANTEC ! 0.25% GW MICRO 0.25% IBM 0.25% 0.75% ICM CONVERSIONS INFOR 0.75% �. � INTERMEDIX EMSYSTEMS 0.75% HP 0.50% HUMANWARE 0.50% INFORMATION BUILDERS 0.50% KRONOS SOFTWARE _-� --� - p� _ 0.50% LANDESK 0.50% LASERFISCHE ! 0.50% LIQUIDWARE STATUSPHERE 0.50% MICROFOCUS INC -- 0.50% MINJET 0.50% MPS 0.50% ATTACHMENT Cl - PRICING SUBMISSION SHEET NASPO VALUEPOINT SOFTWARE VALUE-ADDED RESELLER (SVAR) MQSOFTWARE—BMC SOFTWARE �r-- 0.50% NCIRCLE 0.25% N ETO P 0.50% NUANCE 0.50% ORACLE 0.75% OSAM 0.50% PASSPORT 0.50% PATCHLINK 0.50% PROOFPOINT 0.75% RSA SECURITY 0.75% REFERENCIA SYSTEMS _ 0.50% SAP AMERICA 0.75% SAS 0.50% .. SOLUTIONS SOFTWARE 0.75% SOPHOS 0.75% SPLUNK SOFTWARE 0.75% STASEEKER NETWORK INFRASTRUCTURE MONITORING 0.75% STELLENT—ORACLE 0.75% SUNGUARD 0.75% SYBASE 0.75% TECHSMITH 0.75% TREND MICRO 0.75% TRUSTWARE 0.75% ULTRABAC 0.75% VORMETRIC 0.75% WEBSENSE 0.75% any other non-listed publisher 1.25% ATTACHMENT C2 - PRICING SUBMISSION SHEET - SERVICES NASPO VALUEPOINT SOFTWARE VALUE-ADDED RESELLER (SVAR) Service being Offered as a Separate Charge Rate Unit of Measure Sr. Software Solutions Architect 220 Per hour Solution Software Architect 175 Per hour Sr. Consultant 150 Per hour Instructions: 1. Under Column A. Service being Offered as a Separate Charge - State the name of the Service and provide a description of the Service. 2. Under Column B. indicate Rate 3. Under Column C. indicate Unit of Measure (e.g. Per Hour, Per Project, Per Month, etc.)