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Home My WebLink AboutFRA2019-001 - Other - Upcoming Price Changes - 12/23/2019 RECEIVED `'► COMCAST 4020 Auburn Way N 7 DEC 2 / 2019 Auburn,WA 98002 December 23, 2019 CITY OF KENT CITY CLERK Ms. Kim Komoto City Clerk City of Kent 220 Fourth Ave S Kent, WA 98032 RE: Important Information—Price Changes Dear Ms. Komoto, At Comcast,we're committed to delivering the entertainment and services that matter most to our customers in Kent, as well as exciting experiences they won't find anywhere else. As we continue to invest in our network, products, and services, the cost of doing business rises. Programming fees—the cost associated with carrying the programming our customers demand, especially broadcast television and sports programming—continue to rise each year and are one of our biggest expenses. While we absorb some of these costs, these fee increases affect service pricing. As a result, starting February 1, 2020, prices for certain services and fees will be increasing, including the Broadcast TV Fee and the Regional Sports Network Fee. Please see the enclosed Customer Notice for more information. While some prices may increase,we continue to invest in technology to drive innovation. We work hard to bring our customers great value every day and exciting new developments, including: • Xfinity Stream app included with Xfinity TV has the most free shows and movies • Apps like Netflix, Pandora, Amazon, and YouTube integrated on our X1 platform and easily accessed using our Voice Remote • 163,000+ shows and movies on Xfinity On Demand • Enhanced control of in-home Wi-Fi with Xfinity xFi • Advanced security with the Xfinity Wireless Gateway • The fastest Internet speeds in the country • 19 million Xfinity WiFi hotspots nationwide We know you may have questions about these changes. If I can be of any further assistance, please contact me at(253)288-7496. Sincerely, Terry Davis Sr. Director, Government Affairs cc: Franchise file Patti Belle, City of Kent Attachment: Customer Notice Important Information Regarding Xfinity Services and Pricing Effective February 1, 2020 To our viewers,streamers,gamers, and online shoppers, Experience the benefits of Xfinity At Xfinity,we love keeping you connected to what matters most.We're proud to deliver Xfinity Internet: exciting experiences you won't find anywhere else. The fastest Internet speeds in the country We want to let you know about some improvements we've made to your services, and also to tell you the cost of some of our services will be increasing. Nobody likes Advanced security with our Xfinity Wireless Gateway price increases, including us, but they happen periodically for a few reasons. Network 19 million Xfinity WiFi hotspots nationwide programming fees—the amount networks charge us to put their channels on our cable system—go up every year,and they are among our biggest expenses.While we absorb Xfinity TV: some of these costs,these fee increases affect service pricing. Xfinity Stream app included with Xfinity TV has the We continue to invest in our products and services.These investments lead to big most free shows and movies improvements year after year, including: Stream apps like Netflix,Pandora;Prime Video,and YouTube on X1 with the Voice Remote • Powerful in-home WiFi and a more reliable network with more capacity 163,000+shows and movies on Xfinity On Demand • The fastest Internet speeds in the country • Exciting new technology you depend on,and the integration of the apps you use every day More details on these price changes are enclosed.For • Thousands of shows and movies available to watch on any screen,for our TV and additional information,go to xfinity.com/pricechanges. Internet customers alike For details on Xfinity features included with your service,see my.xfinity.com. You deserve the best,so we won't compromise on the experiences we create for you.As always,we sincerely thank you for being an Xfinity customer. Your Xfinity Team If you currently have a promotional offer or minimum term agreement with your services, those prices will stay the same throughout your promotional period or contract term. However,equipment charges,charges for additional features,taxes,and other fees, including the Broadcast TV Fee and Regional Sports Network Fee,may change.When your promotional offer or contract term ends,your bill will reflect our new package prices. Algona,Arlington,Auburn,Beaux Arts Village,Bellevue,Black Diamond,Bonney Lake,Bothell,Brier,Buckley,Burien,Carbonado,Carnation,Clyde Hill,Covington,Des Moines, Dupont,Eatonville,Edgewood,Edmonds,Enumclaw,Everett,Everett Naval Station,Federal Way,Fort Lewis,Gig Harbor,Goldbar,Granite Falls,Hunts Point,Kenmore,Kent, King County,Kirkland,Lake Forest Park,Lake Stevens,Lynnwood,Maple Valley,Marysville,McChord Air Force Base,Medina,Mercer Island,Mill Creek,Milton,Monroe, Mountlake Terrace,Mukilteo,Newcastle,Normandy Park,North Bend,orting,Pacific,Pierce County,Puyallup,Redmond,Renton,Roy,Sammamish,Seatac,Seattle,Shoreline, Snohomish,Snohomish County,Snoqualmie,South Prairie,Steilacoom,Sultan,Sumner,Tukwila,Wilkeson,Woodinville,Woodscreek,Woodway,Yarrow Point,WA 84983100(0010-026Q 0300-0310,0330-0340)84983200(0010-008R 0100-0130)84983300(0010-0020,0040-0110,0130-0160.0210-0230 0280.0320-0420)84983400(0010- P006AT20 0230,0250-0300,0320-0340,0360,0380-0410 84983500(0120-0180.0200-0260.0280.0310-0370)84983600(0080-01iD Important Information Regarding Xfinity Services and Pricing 2020 BASIC SERVICES Current New Broadcast TV Fee $10.00 $14.95 PAY-PER-VIEW AND ON DEMAND SUBSCRIPTION SERVICES Current New CuriosityStream On Demand $5.99 $2.99 XFINITY TV EQUIPMENT Current New TV Box Limited Basic $2.50 $4.85 TV Box $2.50 $4.85 HD TV Box Limited Basic $2.50 $4.85 MISCELLANEOUS Current New Regional Sports Fee $6.70 $6.90 XFINITY Internet Current New InterneWoice Equipment Rental $13.00 $14.00 Algona,Arlington,Auburn,Beaux Arts Village,Bellevue,Black Diamond,Bonney Lake,Bothell,Brier,Buckley,Burien,Carbonado,Carnation,Clyde Hill, Covington,Des Moines,Dupont,Eatonville,Edgewood,Edmonds,Enumclaw,Everett,Everett Naval Station,Federal Way,Fort Lewis,Gig Harbor,Goldbar, Granite Falls,Hunts Point,Kenmore,Kent,King County,Kirkland,Lake Forest Park,Lake Stevens,Lynnwood,Maple Valley,Marysville,McChord Air Force Base,Medina,Mercer Island,Mill Creek,Milton,Monroe,Mountlake Terrace,Mukilteo,Newcastle,Normandy Park,North Bend,Orting,Pacific,Pierce County, Puyallup,Redmond,Renton,Roy,Sammamish,Seatac,Seattle,Shoreline,Snohomish,Snohomish County,Snoqualmie,South Prairie,Steilacoom,Sultan, Sumner,Tukwila,Wilkeson,Woodinville,Woodscreek,Woodway,Yarrow Point,WA