HomeMy WebLinkAboutFRA2019-001 - Other - Upcoming Programing Changes - 06/21/2019 ECENE®
tf it
JU% 27 COMCAST
4020 Auburn Way N
CITY OF'"ENT Auburn,WA 98002
CITY CLERK
June 21, 2019
Ms. Kim Komoto
City Clerk
City of Kent
220 Fourth Ave S
Kent, WA 98032
Re: TiVo Customers: Accessing Xfinity On Demand App
Dear Ms. Komoto:
We are committed to keeping you updated about actions that may affect our customers. To that
end, and as a courtesy in the event you receive questions, we are letting you know that as of June
25, 2019, the Xfinity On Demand app will no longer be available on TiVo devices.
In close consultation with TiVo, we made the decision to remove the Xfinity On Demand app
from TiVo devices because the platform that permits those entitlements utilizes outdated
technology that can no longer be updated and is therefore susceptible to security breaches. Both
Xfinity and TiVo have notified affected customers of this equipment issue.
Please feel free to contact me at (253) 288-7496 if you have any questions or issues.
Sincerely,
Terry Davis
Sr. Director, Government Affairs
Comcast, Washington Region
cc: Franchise File
Patti Belle, City of Kent