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HomeMy WebLinkAboutCity Council Committees - Operations - 06/03/2014 (3) • KEN T WASH NOTON Operations Committee Agenda Councilmembers: Bill Boyce * Dana Ralph * Les Thomas, Chair June 3, 2014 4:00 p.m. Item Description Action Speaker Time Page 1. Approval of Minutes YES 1 dated May 20, 2014. 2. Approval of Check Summary YES Reports 5/1/2014 through 5/15/2014. 3. IT - Multimedia &Accounting Technician YES M. Carrington 5 Min 3 Position- Authorization. 4. Microsoft Product Licensing - 2014 YES M. Carrington 5 Min 5 Enterprise Agreement. 5. Print Shop Copier/ MFD Replacement YES D. Drake 5 Min 7 Unless otherwise noted, the Operations Committee meets at 4:00 p.m. on the first and third Tuesday of each month. Council Chambers East, Kent City Hall, 220 4th Avenue South, Kent, 98032-5895. Dates and times are subject to change. For information please contact Satwinder Kaur at (253) 856-5705. Any person requiring a disability accommodation should contact the City Clerk's Office at (253) 856- 5725 in advance. For TDD relay service call the Washington Telecommunications Relay Service at 1-800-833-6388. This page intentionally left blank 1 KENT WASHINGTON OPERATIONS COMMITTEE MINUTES May 20, 2014 Committee Members Present: Les Thomas, Chair, Bill Boyce and Dana Ralph. The meeting was called to order by L. Thomas at 4:02 p.m. 1. APPROVAL OF MINUTES DATED MAY 6, 2014. B. Boyce moved to approve the Operations Committee minutes dated May 6, 2014. D. Ralph seconded the motion, which passed 3-0. 2. APPROVAL OF CHECK SUMMARY REPORTS DATED 4/16/2014 THROUGH 4/30/2014. D. Ralph moved to approve the check summary reports dated 4/16/2014 through 4/30/2014. B. Boyce seconded the motion and it passed 3-0. 3. BUDGET REQUEST FOR B&O TAX SYSTEM ANALYSIS. P. Barry presented the request to hire a consultant to help with the B&O tax system analysis. She mentioned that currently the department is using 3 different systems. The department is manually coordinating tax payments and refunds among these three systems. The department would like to see an integrated system that would be more user friendly. So the consultant is needed to determine if it is cost effective to use an off the shelf system or create a new system. B. Boyce moved to approve an amount not to exceed $25,000 for consultant services to gather requirements and evaluate options for a B&O tax administration system, and adjust the budget accordingly. D. Ralph seconded the motion, which passed 3-0. 4. UNPAID HOLIDAY RESOLUTION — RECOMMEND. P. Gillum presented the resolution implementing Substitute Senate Bill 5173, which becomes effective on June 12, 2014. SSB 5173 provides that in all Washington cities, employees shall be "entitled to two unpaid holidays per calendar year for a reason of faith or conscience or an organized activity conducted under the auspices of a religious denomination, church, or religious organization." D. Ralph moved to recommend adoption of the resolution implementing SSB 5173 relating two unpaid holidays for city employees for a reason of faith or conscience or an organized activity conducted under the auspices of a religious denomination, church, or religious organization. B. Boyce seconded them motion and it passed 3-0. The meeting was adjourned at 4:30 p.m. by L. Thomas. d"F{ Cv I f",lf' v,t 2 Operations Committee Minutes May 20, 2014 Page: 2 Satwinder Kaur Operations Committee Secretary 3 INFORMATION TECHNOLOGY DEPARTMENT Mike Carrington, Director Information Technology KENT Phone: 253-856-4607 W ns e i e GTO x Fax: 253-856-4700 Address: 220 Fourth Avenue S. Kent, WA. 98032-5895 DATE: June 03, 2014 TO: Operations Committee FROM: Mike Carrington, Information Technology Director SUBJECT: IT — Multimedia &Accounting Technician Position Authorization MOTION: Authorize an increase to the existing Multimedia Print Technician and Multimedia Graphics Designer positions to 1.00 FTE each, and establish a new Accounting Technician position subject to terms and conditions acceptable to the Human Resources and Information Technology Director. SUMMARY: The proposed position adjustments will have no resulting 2014 budget increase implications. This will, however, increase the 2015 baseline budget by approximately $48,065 annually. Historically, the Multimedia Print Technician position was budgeted at .69 of an FTE for over ten (10) years, but has worked at more than a fulltime level when considering overtime paid to sufficiently cover the associated duties being performed. The Multimedia Graphics Design position has been in the same situation since reductions in staff occurred in 2009 and 2010, effectively eliminating two (2) separate graphic designers in the IT Department's Multimedia division. Working with Finance, HR and the Acting CAO, the IT Department has demonstrated the immediate need for an Accounting Technician role to perform the requisite duties associated with overall IT journaling, accounts receivable/accounts payable, purchase orders, as well as Multimedia job costing and invoicing support in their work-order management system — Avanti. Information Technology staff will be available to answer any questions the committee might have on this topic. EXHIBITS: None Budget Impact: IT Operating Budget allocations approved as a part of the 2013-2014 biennial budget sufficiently cover the requested adjustments for 2014. An increase of approximately $48,065 annually would be required beginning in 2015 for subsequent years. 4 This page intentionally left blank 5 INFORMATION TECHNOLOGY DEPARTMENT Mike Carrington, Director Information Technology KENT Phone: 253-856-4607 W ns e i e GTO x Fax: 253-856-4700 Address: 220 Fourth Avenue S. Kent, WA. 98032-5895 DATE: June 03, 2014 TO: Operations Committee FROM: Mike Carrington, Information Technology Director SUBJECT: Microsoft Product Licensing — 2014 Enterprise Agreement MOTION: Authorize the Mayor to execute all documents necessary to enter into a two year and eight month contract with CompuCom Systems, Inc., the reselling agent for Microsoft Inc., to renew the Microsoft Enterprise Software Agreement, and to ratify all acts consistent with this motion. SUMMARY: The City has a number of Microsoft software products deployed throughout our desktop computers, mobile devices and servers. In June of 2008, the City entered into a three year Enterprise License Agreement ("EA") with Microsoft through a Value Added Reseller ("VAR") for these software products. The agreement was comprised of three annual payments, totaling approximately $650,000. The City again renewed its agreement in 2011 after a significant reduction and total replacement of several Microsoft products deployed for another three years at a cost of approximately $140,000. June 1't of 2014 marks the renewal date for the next three year EA. In an effort to more closely align the EA timeframe with the city's biennial budget cycle, this agreement covers the last 8 months of this year, plus the next biennial budget cycle, for a total contract term of 2 years, 8 months. The total cost of this agreement over that term is $440,209.76, based on the latest quote from our VAR. This reflects an annual cost that is more than triple what the city paid over the last EA. To complicate matters, Microsoft has told the city that, if payment for the first 8 month term is not promised by the end of May, 2014, the city will have to re-license these products at an additional cost of nearly $500,000. In order to avoid that penalty, the city has verbally committed to this timeframe with the VAR, which is the reason the motion includes a ratification clause. Information Technology staff will be available to answer any questions the committee might have on this topic. EXHIBITS: None Budget Impact: The original related IT Operating Budget allocation coupled with the 2013 Council approved biennial adjustment adequately covers the associated 2014 cost. Consideration for the remaining two years will be requested as a part of the 2015-2016 budget cycle. 6 This page intentionally left blank 7 INFORMATION TECHNOLOGY DEPARTMENT Mike Carrington, Director Information Technology ISI� T Phone: 253-856-4607 WASH IN oro x Fax: 253-856-4700 Address: 220 Fourth Avenue S. Kent, WA. 98032-5895 DATE: May 28, 2014 (Revised) TO: Operations Committee SUBJECT: PRINT SHOP COPIER/MFD REPLACEMENT MOTION: To authorize the Mayor to sign all documents necessary to purchase two Konica- Minolta Multifunction Printing Devices not to exceed $124,000 plus applicable taxes and fees, and to enter into a maintenance agreement subject to terms and conditions acceptable to the City Attorney and Information Technology Director. SUMMARY: City of Kent Print Shop Multifunction Copier/Printer Devices (MFD's) In May 2005 the City entered into a 60 month lease with Xerox for: 1) a production B&W 120 MFD, 2) a B&W model 2101 back-up MFD, and 3) a 42 page-per-minute color MFD. In 2010, at the end of the lease, we returned the B&W 2101 and kept two machines on a yearly maintenance program. The intent was to keep these two machines until we replaced the entire City MFD fleet in 2015. In mid to late January 2014 we received a 90 day notice of termination of all support and maintenance contracts for our B&W production machine effective March 31, 2014. We were able to extend support for an additional 90 days, which ends June 30, 2014. We tested the top five B&W and color production brands from six different companies over the last several months. These brands included: Canon, Konica-Minolta, Ricoh, Sharp and Xerox. We received 6 proposals in response to an RFP. We compared price, features, quality and vendor knowledge of product. Canon, Konica-Minolta and Xerox best matched our requirements. Canon and Konica-Minolta had significantly lower pricing. From those we compared the combination of features, samples and references and selected Konica- Minolta. We are pleased to note that we are getting more speed and features with better workflow for less than the 2005 pricing on our two existing Xerox machines. We also have negotiated to purchase these MFDs rather than lease them creating an additional $25,000 savings compared to a 5-year lease for the same equipment. EXHIBITS: a) Copier Comparison Spreadsheets b) Canon, Konica-Minolta & Xerox proposals. Budget Impact: IT Operating Budget allocations approved as a part of the 2013-2014 biennial budget process are sufficient to cover the cost of this replacement. No budget adjustment is needed. 8 This page intentionally left blank 9 A Proposal for City of Kent — Print Shop May list, 2014 Production Printing Systems wrM f Presented By: Y David Freed Kevin Kowalke John Mark KONICA MINOLTA 10 ■ 9 -�. £` I<ONICAMINOLTA Envision9T 5/21/2014 City of Kent 220 4th Ave S. Kent Wa 98032 Attn: Dea Drake Dear Dea: Konica Minolta welcomes the opportunity to propose a complete business solution to your document imaging needs. We are pleased to respond to your request and proud to offer a proposal that combines our innovative multifunction products with our world class solutions and services, both recognized as the most comprehensive and advanced in the imaging industry. Konica Minolta has a wide range of experience, cultivated through over 60 years in the multifunction device industry and has been recognized as the #1 Brand for Customer Loyalty by Brand Keys for seven consecutive years, awarded "MFP (multifunction peripheral) Line of the Year" by Buyers Laboratory LLC, and named to the Dow Jones Sustainability World Index. After having reviewed the requirements of your RFP, Konica Minolta has proposed a program that will enhance your productivity, streamline your print workflow and management, and reduce the cost of your document production, storage and distribution. Thank you for considering Konica Minolta in your evaluation. We look forward to demonstrating our commitment to City of Kent and are confident that our offering will meet your expectations and deliver increased value and efficiencies. My contact information is referenced below should you have any further questions. S�i�ncJerl�I,p,y, Ui c Wade Cascini Major Account Manager 3245 146`h Place SE Bellevue, Wa 98007 425-201-5860 11 -:-. -. KONICA MINOLTA - We create solutions that transform the workplace. Konica Minolta Business Solutions U.S.A. Inc. (Konica Minolta) is a modern business solutions powerhouse. We hold a leading position in the United States office MFP (multifunction peripheral) market, which is shifting from monochrome to color, by concentrating on medium- to high-speed color machines that feature high image quality and advanced network compatibility. In the field of production printing, demand is continually expanding for print systems that can meet the need for highly varied, small- lot print runs. We meet this demand as well, with an extensive lineup of highly durable machines equipped with enhanced binding features. Operating as a Complete Solution Provider, we hold and manage numerous contracts with top rated FORTUNEO 1000 Companies, as well as smaller and mid-sized corporations and businesses around the country. Konica Minolta is also a successful contractor to many federal, state and local government agencies. We are continually recognized as an innovator in the Imaging Technology field, and an industry benchmark in customer support. Our products and services are offered nationally by more than 117 branch offices; and by approximately 400 Authorized Dealer Partners. We maintain 12 national distribution centers, including a major distribution warehouse complex in Brooks, Kentucky, just minutes from a central UPS shipping hub, conveniently allowing us to serve the document production and management needs of client companies throughout North America in a minimum amount of time. 1 0 v Our Corporate Message "The essentials of imaging" defines our approach to markets, product development and corporate structure. It is the underlying principle of the mission of Konica Minolta Business Solutions U.S.A., Inc. to provide innovative products and services that are essential to the imaging needs of our customers. We focus on the three most important aspects of imaging - the quality of images, the tools and methods of creating images, and the application of images - and deliver the most technologically advanced hardware and software, the most comprehensive support and the best solutions. These "essentials" will enhance productivity, streamline document workflow and management, and reduce the cost of document production, storage and distribution. In short, Konica Minolta wants to become your business partner. Client goals become our goals. We will work on their behalf, with the full support of our organization, to positively affect changes in operations that will lead to dramatic increases in efficiency and effectiveness of any Document Imaging program. Our expertise in workflow solutions, account management 1 12 KONICAMINOLTA and service support is fully utilized in support of the business goals presented to us, ensuring that, Konica Minolta maintains successful programs in all aspects of our working relationships. From Desk Top to Print Shop F Y_ With our technologically advanced line of digital multifunction devices, printers, solutions and services, Konica Minolta offers our customers complete solutions for document creation, production, and management, ranging from small office/home office needs, to workgroups and enterprises, all the way up to large production operations. We mobilize all resources to take advantage of the business opportunity before us, while offering one point of contact to our customers. The continued success that Konica Minolta has seen in the MFP marketplace is extended to our full line of printer products. We have aligned our organization to achieve key initiatives in delivering ultimate customer satisfaction: • A unified component approach- designed to create consistency and efficiency across product lines encompassing everything from Konica Minolta's proprietary Emperon print technology, to function-rich, yet easy-to-use, state-of-the-art print drivers with common user interface, and our own Simitri'm Polymerized Toner. • An IT-ready product set- to deliver the most popular line of products with digital connectivity tailored to specific industries that address optimized workflow, network management, security and verification. • Total solutions services- to our customers; for the design, implementation and maintenance of complete solutions for document creation, production and management. _._. A., holistic- market approach- offers-a- combination of products,services-and partners to address the entire marketplace from home office, small-to-midsize business, and enterprise needs, taking advantage of the continuing shift to color documents. Konica Minolta sells and services the equipment we manufacture, ensuring we have the resources to properly support our customers in both the products we sell and the services we provide. By capitalizing on the financial strength of our $9 billion organization, Konica Minolta possesses every capability necessary to become an effective and efficient business partner. We cultivate and maintain effective strategic partnerships with numerous solutions manufacturers, allowing us to present innovative and comprehensive programs that meet and, more often, exceed the expectations of client workgroup administrators. We know that every business handles information differently, and that no two projects require the same workflow. Whatever your job requires-- that's what Konica Minolta can provide. 2 13 tCOMMUNICATE KONICAMINOLTA Advanced bizhub Technology Konica Minolta manufactures and markets our innovative line of bizhub Digital Multifunction Devices, PagePro _ and Magicolor Printers to meet the 4 document imaging needs of today's fast a paced business environments. The bizhub product line is widely recognized by industry experts as the most advanced and comprehensive equipment b i z h u b line in the industry, resulting in numerous awards for Konica Minolta products. Our clients realize tangible and substantial cost savings, in addition to increased efficiency, through the utilization of Konica Minolta bizhub equipment. We continue to increase Research and Development processes to enhance our product line, including features designed to optimize reliability and quality of output. Our core products are developed to seamlessly integrate into any environment. Konica Minolta supports these devices through simple device management software tools, allowing administrators to quickly configure and manage network-connected peripherals. We differ from our competitors by simplifying these otherwise complex processes, allowing users of all capabilities to easily navigate the digital document processes. We all work in an environment where "print and distribute" is quickly changing to "distribute and print", and Konica Minolta has taken a lead role in ensuring the most advanced technology available to support this process. By partnering with Konica Minolta, our customers are assured that the solutions are there to support their changing needs. Konica Minolta has teamed with Microsoft to certify Imaging systems for customers who have standardized on the Microsoft Windows V operating system. Multifunctional devices, copiers and printers,lb.tit including the full bizhub line of products, and its print drivers have achieved Microsoft Certification under the "Designed for Windows" program. Print drivers for Konica Minolta products earning the Designed for "Designed for Windows" logo certification have been tested by Windows®XP Microsoft to ensure that they meet Microsoft standards for compatibility with the Windows operating systems designated on the logo, and that all components install and uninstall properly and do not interfere with other system components. Customized Document Workflow Solutions Konica Minolta supports our advanced Multifunction Devices through a variety of additional software platforms designed to integrate within our MFP environment to provide unmatched abilities for our customers to create, print, store, share and manage information, in a simple and concise manner. As these platforms are available through a variety of licensing options, Konica Minolta assists in reviewing document processes and workflows; then tailors a scaleable solution that will best fit an environment. 3 14 e' COMMUNICATE KONICA MINOLTA Optimized Print Services �y Konica Minolta's Optimized Print Services (OPS) program allows our clients to optimize business processes and revolutionize the way they manage fleets of printers and MFPs. — It is a fully customized solution that can assess a document and print environment, optimize that document workflow, and reduce maintenance costs to improve document output. Consisting of a suite of components to meet all needs, Konica Minolta's exclusive opt-WORKFLOW components assure: Supplies when you need them — We deliver all of your consumable needs. There's no need to order supplies or store additional inventory. Optimized Print Services provides you with automated supplies replenishment on 1 designated alerts. Your supplies will be delivered directly to your location. Timely proactive maintenance— Konica Minolta's team of certified technicians will assume responsibility for ongoing support for your printing environment. Proactive maintenance allows you to earn a greater return on your printer investment by avoiding higher cost per call service, improving productivity, and reducing IT help desk calls. You can choose from genuine OEM or OPS supplies to ensure your equipment delivers optimum print quality and total dependability. As a result, you'll achieve the full value of your printing environment. Enhanced worker mobility— To improve the productivity of your entire workforce, opt-VISUALIZE can provide a comprehensive floor plan creating the most effective use of new and existing equipment. Employees gain seamless access to net-worked printers and MFPs, allowing them to work more efficiently. Recycling Program — Konica Minolta is committed to protecting the environment, and dedicated to recycling collected cartridges, with no cartridge materials entering landfills. Our Optimized Print Services Program makes cartridge return easy by providing a central collection center for laser cartridges, and utilizes the most advanced recycling methods. 4 1COMMUNICATE KONICAMINOLTA - - ---- - Management of your Printing Environment— Konica Minolta's Optimized Print Services will allow you to manage your total printing environment, including Konica Minolta MFPs, networked and non-networked printers. Your IT staff will have more time to improve network productivity and your help desk will have fewer calls regarding print problems. Single Source for Accounts Payable— Optimized Print Services streamlines your accounts payable process by creating a single source for all your consumables, support, and service. You have one monthly payment for your total printing costs, and can proactively budget for printing expense. Section 508 Accessibility Section 508 legislation requires that electronic information technology developed, procured, maintained or used, by the U.S. Federal Government be accessible to individuals with disabilities. The ideals of Section 508 are designed into all Konica Minolta products, which are compatible with personal assistive technologies and devices commonly used by impaired operators. Our customers benefit from state-of-the-art features that make our products easy to access and operate. These features include front-loading paper trays, adjustable display contrasts, conveniently reached heights, and easily accessible machine interiors for adding toner and replacing imaging cartridges. We design and manufacture products that enable all people to access and create quality images, making them more productive and efficient in the working world. Konica Minolta is Security...Assured. Protecting sensitive electronic information is of greater concern than ever before. With the proliferation of connected multi-functional office products, Konica Minolta realizes that protecting electronic documents processed by bizhub MFPs is an absolute requirement in the 21st century workplace. At Konica Minolta, security is a design focus within UIED our overall R&D effort. Our goal is to make bizhub products the most common Criteria secure MFPs available on the market today. We engineer every bizhub Certified EAL3 product as a total system, and provide ISO 15408 EAL 3 security certification for each product as a total system, in contrast to other MFPs in the market which are certified based on a security option or a specific function. Konica Minolta has embedded a hard drive overwrite into all of our firmware, as well as all other security functions eliminating charges for formerly optional security add-ons. Whether a client is concerned about network intrusion, data theft, or compliance, Konica Minolta bizhub technology can offer our customers a sense of security demanded by internal clients or federal legislation. HIPAA Compliance Konica Minolta warrants that copiers at government medical sites will allow those medical activities to be compliant with Health Insurance Portability and Accountability Act (HIPAA). It is important to note that the CO ,. nce, HIPAA Security Rule sets forth security standards that define 11 administrative, physical and technical safeguards to protect the confidentiality, integrity and availability of electronic Protected Health Information ("PHI"). 5 COMMUNICATE KONICAMINOLTA - Social & Environmental Commitment The Konica Minolta Group conducts all of its corporate activities in harmony with people and the environment by integrating environmental, economic and social perspectives into our corporate strategy, as the Environmental Policy of the Konica Minolta Group. To this end, the Group has established a group wide ISO 14001-based management system that ensures economically efficient and effective environmental management. y - Under this system, all Konica Minolta Group employees are committed to continuous environmental improvement activities, in keeping with the Environmental Policy: Our Environmental Policy • Working toward a sustainable society as a global citizen. In response to the call for a sustainable society, we will conduct business activities from the perspective of on-going enhancement of performance in environmental preservation, - economic growth and social responsibilities (ethics). Every one of us will enhance its knowledge and awareness on the environment, economies and societies on a global scale and act with responsibility in pursuit of a sustainable society. • Compliance with laws and other requirements. We will comply with legal requirements in respective countries and regions, as well as our Group standards. In addition, we will respect, in an equitable manner, expectations of our stakeholders and consensus in the international community. • Consideration for the environment throughout the entire life cycle of products and services. We are committed to reducing the environmental load in all stages throughout the entire life cycle of products and services, recognizing that responsibility for a product rests with its manufacture. • Initiatives to counter global warming. We will continuously reduce greenhouse gas emissions that derive from our business activities from the perspective of the life cycle of our products and services throughout the entire Group, recognizing that global warming is one of the most important world issues. Initiatives toward a-recycling-oriented society. - We are always reviewing what we can do as a corporate citizen in order to create recycling-oriented society while striving for minimizing consumption of natural resources and promoting "Zero Waste Emission" activities. In addition, we will accelerate initiatives for the recovery and recycling of end-of-life products and packaging materials. • Prevention of chemical pollution and minimization of potential risks to the environment. We will take every countermeasure for preventing chemical pollutions, recognizing that chemical substances can impose significant impact on human health and safety and the environment. At the same time, we will continuously suppress use of chemicals and reduce discharge volume in order to minimize environmental risks. • Promotion of information disclosure. We will execute accountability to all the stakeholders by actively disclosing environmental information and ensuring risk communication. We will as well make every effort to accomplish our commitment to the societies. Our Environmental Policy is to be disclosed to the public. 6 17 COMMUN ICATE I(ONICAMINOLTA - • Establishment of environmental objectives and targets. We establish and administer environmental objectives, targets, and management programs to translate this Environmental Policy into reality. We will continuously review such objectives, targets and programs for further improvement of our environmental performance. As a responsible company, Konica Minolta has adopted government environmental directives involving manufacturing, clean technology, facilities and recycling, and has carried out activities tailored to the circumstances of each market. All of our digital multifunction devices and printers are ENERGY STAR rated and compliant. "Go Green" with Konica Minolta • We assess the environmental impact at each stage in a product's lifecycle, from raw material/part procurement to manufacture, transportation/sale, use, reuse/recycling and disposal. • We have established assessment criteria that enable us to take appropriate measures from a comprehensive viewpoint. • We practice resource conservation by minimizing product size and weight and by reducing material thickness. • To fulfill our zero waste goals, first we try to avoid unnecessary acquisitions, and to fundamentally reduce waste in both resources and costs. Second we use all acquired resources efficiently, minimize waste generation and try to reduce the volume of externally discarded waste by implementing internal recycling. In terms of waste remaining even after such processes, we promote external recycling so as to reduce landfill volume to the minimum possible. • We have also asked our customers to join us in our quest to reduce waste and environmental impact by creating user friendly recycling programs. We also work with our customers to actively pursue right-sized solutions for their digital imaging needs, which eliminate unnecessary placements, resulting in a more economical use of energy, supplies, and paper. Konica Minolta provides an in-depth outline of our environmental goals, endeavors and accomplishments on our corporate website, and encourages our prospective clients to visit: http://kmbs.konicaminolta.uslcontentlenvironment/environment.htmi Black and White on the outside. Green at heart. 7 COMMUNICATE KONICA MINOLTA Key Industry Accolades BERTL's Best Awards-July 2009- BERTL® Inc. has named Konica Minolta a 2009 BERTL's Best of the Best Award winner in seven categories. The fact that Konica Minolta's complete product line was honored in several different categories ranging from - Color Printer Range to Monochrome Production MFP showcases the true value, breadth and depth of Konica Minolta's award-winning technology. Buyer's Laboratory-July 2009- Konica Minolta awarded "Pick of the Year" awards for several of our workgroup MFPs and color printers, as well as an "Outstanding Achievement Award" for our exclusive "MyTab Printer Driver". BLI recognizes Konica Minolta for its innovative products and solutions, which when combined with the continued strength of the Konica Minolta name, are proven leaders in their respective categories. Brand Keys-March 2009-Konica Minolta awarded First Place in the 2009 Brand Keys Customer Loyalty Engagement Index for MFP Office Copiers, based upon the company's _ ability to engage consumers and create loyal customers when measured against the "ideal" office copier. This is our second year at the top. Buyer's Laboratory-June 2008- Konica Minolta is given the Pick of the Year Award for "Outstanding Segment 3 Business Color MFP"— Our bizhub C353 was recognized as Pick of the Year for exemplary performance throughout BLI's extensive Laboratory Testing. Japanese Ministry of Economy, Trade and Industry-March 2008- Our bizhub C650 and bizhub C550 color MFPs have won the highly prestigious "Agency for Natural Resources and Energy Director-General's Conservation Award" from Japan's Ministry of Economy, Trade and Industry. It is validation that Konica Minolta continues to produce MFPs and printers that reduce environmental impact. CIO Magazine- June 2007- CIO magazine lists Konica Minolta as one of the CIO 100 Award Honorees. The annual award program recognizes organizations around the world that exemplify the highest level of operational and strategic excellence in information technology(IT). BLII BUYERS LAB BkReA-�;N,.D ��/'jjff <+.n CEZY CSY rhm a er ewwy f ® �.0. �16y0} 6 MNand En m.w. y u s cnu:caac 8 19 ISONICA MINOLTA - Implementation Plan Upon receiving an affirmative decision from you, our implementation team will be prepared to meet with you at your convenience, in order to develop a delivery, installation and training schedule that will meet your specific requirements. Konica Minolta strives to make the transition and implementation of our program as seamless as possible to minimize disruption to your daily workflow. We pride ourselves on understanding our customers and their specific needs, and customize our implementation plan around those needs. Once a contract is finalized, the Konica Minolta Account Management Team will assist in evaluating your fleet and equipment needs and recommend a right-sized solution. Upon selection of optimized equipment, Konica Minolta will assist in the preparation of orders and lease documents and initiate the shipment and delivery of equipment to your locations. The Major Account Management Team will then coordinate the installations between Konica Minolta and City of Kent to ensure minimal downtime is experienced during the transition. Immediately upon installation, Konica Minolta will provide in depth key operator training to familiarize your staff with the functions of the new Konica Minolta equipment. While each implementation is customized to our clients needs, a general program implementation includes the following phases: PHASE ONE — Preparatory, introductions and Digital Analysis Identification of Key Contacts • Identify City of Kent Supply Key Personnel • Identify City of Kent Logistics Personnel • Identify/Verify Key Contacts by City of Kent Site • City of Kent Site Analysis Verification Communication with Konica Minolta Branch. Region & City of Kent Team • Coordinate Distribution for Communications to City of Kent • Understanding the Methodology of the Award • Presentation of Agreement- Documents and Terms and Conditions • Present Objectives (Konica Minolta & City of Kent) • Present Target Dates of installation, prioritizing departmental needs (Dates to be determined based on the needs of City of Kent) • Present Program Measurement criteria (Set Review Schedules) • Additional Equipment Presentations (If necessary) Digital Needs Analysis • Digital Needs Analysis- Either supplied by City of Kent or Konica Minolta • Custom Reporting/Billing Development/Activation of MyKMBS.com • Conversion of Project Plan and Dispatch Database • Implement Monthly Service Reporting • Implement Volume Reporting • Implement Billing structure 20 WE COMMUNIC KONICAMINOLTA PHASE TWO — Engagement of Delivery and Installation Implement Install/Removal Schedule • Install New Equipment per Site Including Revised Priorities Established • Final IT preparations with Application Specialist and City of Kent IT Dept. • Install drivers on network and PC's, if applicable • Testing of equipment • Identify training schedule • Train identified Key operators on all aspects of Copying/Printing/Scanning • Perform Operator/End User Training per Site PHASE THREE - Program & Process Management Custom Reporting/Billing • Conversion of Project Plan and Dispatch Database • Implement Monthly Service Reporting • Implement Volume Reporting • Implement Billing PHASE FOUR - Continuous Care (On-Going through Contract End Date) Branch Management Visitation Program • Implement Local Branch Management/ City of Kent Visitation Program • Analyze Branch Management Field Trip Report • Develop Action Plan Tailored to City of Kent Needs • Implement Action Plan in Concert with Local Branch Management • Refine Action Plan as Necessary Formal Review Meetings • Schedule Review Meetings • Prepare Meeting Information • Conduct Review Meetings • Present Results Variance vs. Objectives • Present Actions if required to correct Negative Variance • Implement Corrective Actions • Follow-up on Corrective Actions Follow-up Trainings with new City of Kent personnel • Schedule Review Meetings • Update personnel records and training logs 21 A I<ONICAMINOLTA EnvisionlIT Comprehensive Service Program Konica Minolta Business Solutions is committed to providing our customers with a world class service program that complements our advanced product line. Our established nationwide service program is effective, simple to manage, and efficient in delivering end-to-end services that City of Kent can rely on. Technician Education Program Konica Minolta's Technical Education Program is dedicated to providing industry leading training to each of our authorized technicians. The program provides blended learning strategies that combine the flexibility and availability of on-line training content with hands-on experience and instructor-led classroom training. All technicians, in both branch offices and Authorized Dealerships, are required to complete technical training to obtain product certification on each unit they will maintain, prior to being authorized to provide service for that model. Follow-up training is continually provided, via both classroom style and web-based programs, to ensure each technician is fully up to date on the service procedures for all models they will support. In addition, many Konica Minolta authorized technicians also attend training and receive certifications for network and software applications, resulting in well-rounded experts capable of supporting Konica Minolta hardware, as well as the applications and network the units are integrated into. End User Training Konica Minolta ensures that users are properly trained to operate our equipment, as well as utilize the advanced features to simplify document workflow procedures and increase efficiency. In- depth customer user training will be provided upon installation of all new products. Training courses consist of a general overview of the features of the machine, a review of available document processes, such as finishing, scanning and other options, instruction on how to maintain the unit, such as clearing simple paper jams and adding toner, and training on how to place service calls and collect meter reads. Konica Minolta views user training as an on-going process and is committed to providing follow-up training throughout the course of our relationship, at no additional t. charge to ensure all users are comfortable with the installed fleet of Konica Minolta equipment. On production print equipment, there may be advanced user functions that require additional specialized training. Advanced training on these functions may be chargeable. 22 f N KONICAMINOLTA EnvisionlT Reliable, Centralized Service Dispatch Systems Konica Minolta's utilizes a centralized service call request process that will ensure timely response to all service requests. While Konica Minolta utilizes a vast network of Service providers, the service call process has been standardized, through the Konica Minolta's National Customer Support Center (NCSC), located in our bizhub customer care centers in Windsor, Connecticut and Tempe, Arizona. The NCSC is staffed 24 hours a day, 365 days per year, with trained customer support professionals to ensure each customer receives consistently high levels of service in a simple to manage manner. All your locations will be provided toll-free and web- based access to the NCSC, and users can initiate a service call either through the dedicated toll- free hotline or www.MyKMBS.com, our interactive fleet management site, from anywhere at any time. Upon receipt of a service request, a Customer Support Representative enters all machine and call related information into the Konica Minolta SAP-based Service Management "" oti I _ system, which automatically creates a unique service ticket and immediately notifies the assigned Konica Minolta branch technician or Authorized Dealer dispatcher of a new service i h call. Within one hour of receipt of call, the technician or PW dispatcher will contact the requestor to confirm call receipt and provide an estimated time of arrival. Upon completion of all g service calls, the technician "closes" the call in SAP, which gathers details regarding the call, including response time, machine volume and service issue for future reporting. Advanced Communication in Konica Minolta's Direct Branches Konica Minolta has made a substantial investment in technology solutions for key representative to facilitate the flow of information between Branch Field Service Technicians and the System Solutions Development Group (SSD). The Konica Minolta Branch Service Technician utilizes a wireless connected laptop and direct-connect cellular phone to manage the service dispatch - process and instantly access information required to maintain our equipment. Through this system, each Branch Service Technician automatically receives new call notification from the NCSC through an auto-page system, which is linked directly to their laptop and cellular phone. The technician prioritizes and self-dispatches all service calls creating a full line of accountability for the equipment in their assigned fleet, increasing our response time and, in turn, the overall performance of your Konica Minolta Fleet. The 4 " E_ technicians can also utilize these tools to easily access Konica t :, Minolta's Technical Knowledge database or the engineers of the SSD to immediately obtain additional technical support in order to promptly resolve all service issues. In addition, by entering call related information through their laptops replacement parts, for either emergency shipment or to - - replenish the technician's "trunk stock" inventory, are automatically ordered through an advanced inventory management tool linked to our SAP system. This investment also ensures that our field technicians have the resources necessary while in the field to properly maintain their assigned fleets and meet the high standards set forth by Konica Minolta. 23 ® " . , 7 1<ONICAMINOLTA EnvisionlT Konica Minolta Mobile Field Service We support our field technicians by providing them with critical information, faster! All Konica Minolta technicians are ®I(ONIGMINOLb NIEB rvlw Pep - equipped with a state of the art mobile technology platform designed specifically to support our service delivery process The technician has access to real time call updates, and direct visibility into our extensive parts network. If necessary, - he can perform part searches with real-time access to his own trunk-stock inventory, as well the local team warehouse " and the Konica Minolta national parts distribution centers. Parts can be ordered directly from the device, and . emergency orders can be sent to the customer site, helping to maximize uptime. The team can also view open service calls and facilitate the ability to manage and transfer calls from the device streamlining responsiveness. Copies of work -� - orders can be e-mailed to one or more contacts, and Electronic Signature Capture on the devices ensures clear communication to customers and service teams. Advanced Technical Support Konica Minolta supports the in-field technical needs of our Authorized Technicians through our Systems Solutions and Development(SSD), a dedicated team of technical engineers. While first line technical support is provided by our factory-trained and certified technicians, the SSD Technical Support remains available, through a toll-free hotline and interactive website, to support any escalated technical issues. When a technician requires additional technical support in order to correct an equipment or network problem, they can contact the SSD, who will walk the technician through various procedures to correct the issue. If the issue cannot be resolved over the phone, SSD Technical Support will promptly initiate an on-site visit by a technical engineer, who will evaluate and correct the problem. This process ensures that no technician, and no Konica Minolta product, will be left unsupported in the field,further increasing the reliability of your Konica Minolta fleet. Guaranteed Service Standards The Konica Minolta service program includes a variety of provisions designed to optimize the availability of your Konica Minolta equipment. These service guarantees are based around the corporate service standard of a minimum 95% average fleet uptime. To achieve this standard, Konica Minolta is committed to a 4-hour average on-site response time for all customer locations serviced by a branch or within 50 miles of an authorized dealer. Remote locations outside this radius will be responded to, on-site, within an average of 6 hours from call placement. Upon arrival, the Authorized Technician will utilize their own "trunk stock" of inventory, which consists of most common replacement parts, to ensure first call repair. Normal service hours are from 8:OOam to 5:OOpm Monday to Friday, excluding holidays. Printers requiring onsite service are responded to next day. 24 ® �. I<ONICAMINOLTA EnvisionlT c � Proactive Preventative Maintenance As a standard feature of all Konica Minolta Service Maintenance programs, Konica Minolta will proactively provide all preventative maintenance for your installed base of Konica Minolta machines at no additional charge. During each service call, the technician will evaluate the usage of the unit against prescribed preventative maintenance requirements and perform any scheduled maintenance. Konica Minolta also continually monitors the usage history of each unit in your fleet to identify upcoming preventative maintenance schedules. In addition, Konica Minolta products include a self-diagnostic feature that will display a service call on the unit's LCD screen to notify users of the need for preventative maintenance. The users can then utilize this code to place a service call, which will be dispatched to perform all required maintenance, ensuring the increased reliability of your Konica Minolta fleet throughout its lifecycle. - Customer One Guarantee: "It Works or It Walks" We are so confident in the quality of our products that we guarantee your Konica Minolta MFP will (1) meet factory specifications and (2) be compatible with your network, or we'll replace it with an equivalent model: • First two years: replacement will be a brand new MFP • After two years: replacement may be new or refurbished • Plus, Konica Minolta will also provide a $1,000 credit towards your next Konica Minolta MFP as a way to say "we're sorry for the inconvenience."" Konica Minolta will maintain the equipment covered by this guarantee in good operating condition and necessary maintenance, service and repairs as specified by the terms of the written maintenance agreement. Should a workgroup unit be out of service, due to maintenance needs, for more than 16 consecutive business hours, or if a production print unit is out of service for more than 24 business hours, Konica Minolta shall provide a loaner unit of similar capabilities upon your request. Any unit that Konica Minolta determines cannot be properly repaired to manufacturer's specifications will be eligible for a replacement unit of substantially similar or - -greater capabilities, at no additional charge: The best customer experience is one that avoids problems ` altogether which is why we've established remote monitoring -- . KOWAMNOLIA -and a rapid response process in conjunction with your local CUSTOMER ONE GUARANTEE sales representative. • Our Solutions & Support team will proactively monitor our installed MFP's performance, looking to identify potential — issues before they become problems for our customers. • Should a problem arise, our technical support, local service manager and advanced diagnostics team members are all empowered to authorize a replacement, allowing for a fast and easy resolution. **If the equipment is replaced during the course of the lease, the customer will receive a credit of$1,000 towards the lease of a new KM MFP, provided it is exercised within 30 days of lease expiration and the new equipment is leased through KMPF. The Customer One Guarantee does not apply to printers. Each printer has a one year warranty and extended warranties up to 3 years are available for an additional cost. 25 Adak AW 0 @ KONICAMINOLTA EnvisionlT PageScope NetCare Device Manager Our advanced Device Management Tool, PageScope NetCare Device Manager, is included at no charge with the print controller option for all Konica Minolta products. This utility provides a wide range of printer management functions, including Equipment Status, Network Status, System Status, Printer Status, Scan Status and Count Status. Each Management Information Based (MIB) compliant printer sends out a signal to the NetCare software that provides the above information in real time. The "Count" information will provide, amongst other things, a meter count for each Multifunction Device and printer. This software, will quickly determine the volume for virtually all printers and create customized reports to help monitor and manage usage. Fleet Management Reporting Konica Minolta offers a unique web-based management-reporting tool, www.MVKMBS.com, which allows our clients to quickly and easily manage the equipment in their fleet. MyKMBS offers the ability to place service calls and order supplies online, as well as run ad hoc fleet management reports, which include usage, uptime and other valuable data relevant to your fleet. Additionally, it provides an outlet for Konica Minolta to communicate with its clients in a way never before possible. The site provides 24 hour a day, 7 days a week real-time access to all of your equipment information needs, an offering only available through Konica Minolta! My MyKMBS.com allows the client to view pertinent, consolidated information that would normally be provided on a manual case-to-case basis. All information provided is real time and accurate information, which is linked directly to the Konica Minolta SAP operating system for seamless information flow. All reports include data on a rolling 90-day period, allowing our clients to view the most up to date information possible. In addition, all reports can easily be downloaded directly into Microsoft Excel, providing a simple method to sort and retain data. Available reports include: ➢ General Fleet Information Overview of your entire fleet, including equipment installation dates and service contract coverage dates. 0 �- ➢ Fleet Uptime Performance _ Provides uptime and response time statistics for your entire fleet, including the average monthly copy volume and copies between calls. . n ➢ Equipment by Location -y Customized inventory report detailing the location of all - Open s. O e ➢ Open Service Calls View a list of all open service calls for the entire fleet, and monitor response times. Konica Minolta also provides a 3 in 30 report, which creates a hot list of problematic machines . should a particular unit require more than 3 legitimate service calls in a 30 day period. In such cases, the assigned Technical Manager is automatically alerted to escalate the service issue. Additionally all critical information of the account is turned RED on all display screens throughout the system until the issues have been resolved. 26 Adak ® l� KONICA MINOLTA EnvisionlT 1 4 ' Service Escalation Konica.Minolta utilizes a multi-phase escalation process designed to determine the root cause of any failure to achieve service standards. The process is enforced to initiate corrective actions, ensuring that any service failures are promptly rectified, and service is returned to acceptable levels. First Level Support - — All first level technical support for our hardware and network printing functions, will be provided by our factory trained and authorized Konica Minolta service technicians. Konica Minolta technicians will be available to provide on-site support to troubleshoot hardware, software, and network issues, regarding Konica Minolta products. Each technician is fully trained in all aspects of the Konica Minolta products they service, and many have additional network certifications to provide complete support. In addition, all certified technicians maintain direct access to Konica Minolta's Technical Support Team to assist in troubleshooting and problem resolution for our product. Second Level Support The Konica Minolta Systems Solutions and Development Division (SSD)will provide second level support via direct communication with authorized technicians. The primary objective of the SSD is to provide technical and integration-support services to Konica Minolta branches to support the technical needs of our customer base. Upon receipt of inquiry, the SSD evaluates the data it receives to determine trends regarding service-ability, reliability, operational, and safety areas. The data used comes from problems reported via the hotline, less urgent voice mail, Internet, and written communications from field personnel, field surveys, spare parts usage, and reports of on-site visits by Konica Minolta's - personnel. -If a trend is observed, the ratter is referred to the appropriate departments for manufacturing changes, field modification programs, and technical bulletins. Useful serviceability and reliability information collected from the above sources is immediately available to all authorized branch service technicians, ensuring they have ready access to all current data to assist in supporting the technical functionality of all equipment installed throughout our clients' sites. Third Level Support If the SSD is unable to resolve the issue in conjunction with the local systems engineer, the open issue will escalate to Konica Minolta Professional Services (KMPS)for third level review. KMPS is charted to provide a full spectrum of services to customers in North and South America. These services range from consultation and project management to network design and integration. KMPS is also the manufacturer's on-site support for complex issues or anomalies in conjunction with SSD. KMPS is staffed with engineers carrying various industry certifications including but not limited to MCSE / MCSA / CNE / MCNE / CNI / CCNA / CDIA / SCO / Solaris / AS/400 Systems Manager). All data relating to the issue is escalated to the applicable Konica Minolta engineer. Our engineers will respond on-site upon review of the issue with the required knowledge and expertise. We work with the SSD and on-site customer service personnel to isolate customer needs, root cause and implement the required solution set. v ion AM 1<ONICAMINOLTA EnvisionlT Digital Solution Center Konica Minolta's Digital Solution Center (DSC) is a single point of contact, staffed by system engineers to help you achieve maximum productivity from your networked multifunctional peripherals and applications. Technical Expertise - Just a phone call away All inquiries are handled by a skilled Systems Support Engineer dedicated to resolving issues quickly with no restrictions on contact frequency. The customer simply contacts the Digital Solutions Center by one of three convenient methods: • Toll free • Email • Or by visiting http://kmbs.konicaminolta.us/supporUdigsolcenter.htmi Access to a Team of Experts Highly tenured Systems Support Engineers hold certifications from industry recognized technology leaders such as Microsoft, Novell, Cisco, CompTIA+ and Apple. The Digital Solutions Center is also a Certified Microsoft Partner which is the highest level of partner certification awarded by Microsoft for technical competence and backed by customer's testimonials. One Single Point of Contact The Digital Solution Center provides a single point of contact for key solutions to make you more productive by solving your problems far more quickly. Including, printing and finishing solutions, network infrastructure solutions, data management solutions, solutions that cover monochrome and color, hardware and software, networking and IT environments. State-of-the-Art Lab The Digital Solution Center is a fully equipped state-of-the-art lab that utilizes with a wide range of multifunctional devices and servers capable of simulating the customer's environment in real time. Virtual Onsite Support (VOS) With sophisticated remote capabilities, the Digital Solutions Center offers our customers remote Virtual Onsite Support (VOS). Virtual Onsite Support is a secure multi-party utility which enables the Konica Minolta System Support Engineer to easily access the customer's workstation to troubleshoot, perform updates and install drivers. VOS is PC or MAC compatible and requires the customer to have internet access. 28 3.0 VENDOR WORKSHEETS 3.1 VENDOR PROFILE Company Name: Konica Minolta Business Solutions Headquarters address: 3245 146`h Place SE, Bellevue WA 98007 i Local address if different: 6848 South 2241h St, Kent, WA 98032 If Number of installations within the past 24 months 1,624 Number of local customers on Mtc./Repair contracts 1,304 Service/support staff location: 6848 South 2241h St, Kent, WA 98032 # of trained service/support staff: 26 Better Business Bureau Rating: A+ Length of time supporting proposed equipment #1 10+ years on the C-6000 Series Length of time supporting proposed equipment #2 12+ years on the Bizhub Pro 1250 Series Length of time supporting proposed equipment #3 Length of time supporting proposed equipment #4 Length of time supporting proposed equipment #5 Contact person for this RFP: David Freed Contact Address: 505 South 336`h St Suite 100 Federal Way WA 98003 Contact Phone: 253-733-3777 Fax: Contact E-mail: DFreed(a�kmbs.konicaminolta us Licenses BLC-2110445 Bonding Yes Project Manager: David Freed Contact Address: 505 South 336"' St Suite 100 Federal Way WA 98003 Main Phone: 253-733-3777 _Cell:206-200-3566 E-mail: DFreed(cbkmbs.konicaminolta us 12 25 3.2 VENDOR REFERENCES List two to three references per machine that are the same as, or similar to this project. Provide a duplicate set of references for any subcontracted work you plan on providing. References should include clients who receive maintenance support and at least one client machine operator per machine. MQ�CHINE 1 (b&w): Reference #1 V Organization: Clover Park School District Equipment: Bizhub BH950 X 2 ( 190 ppm) Name: Leslie Deal Title:Production Print Manager Address: 11023 Gravelly Lake Dr SW,Tacoma,WA 98499 Phone: 253 583 5131 Fax: E-mail: LDeal@cloverpark.kl2.wa.us Brief description of project and your scope of work: The District has been with Konica Minolta for 3 years and with Production print for over 1 year, they were an existing Xerox placement for both color and black and white. MACHINE 1 (b&w): Reference #2 Organization: Auburn School District Equipment: Konica Minolta Bizhub 1050 X 2 Name: Gary Van Hee Title: Purchasing Manager Address: 915 4"' Street, Auburn, Wa 98002 Phone: 253-931-4970 Fax: 253-931-4900 E-mail:gvanhee@auburn.wednet.edu Brief description of project and your scope of work: The District fleet has been with Konica Minolta now for over 20 years and the last 5 with the print shop where Xerox had the production print placement. MgCHINE 1 (b&w): Reference #3 Organization: Clark County Equipment: Konica Minolta Bizhub 1050 Name: Mark Westerman Title: Purchasing Manager 13 30 Address: 1200 Franklin Street, Vancover, Wa 98660 Phone: 360-397-2323 Fax:360-397-6099 E-mail: Brief description of project and your scope of work: The County has been with Konica Minolta since late last year and also was a Xerox house. They are handled by the same Pacific Northwest service team. 14 3f MACHINE 2 (Color): Reference #1 Organization: Clover Park School District , Equipment: Konica Minolta C-6000 Name: Leslie Deal Title: Production Print Manager - Address: 11023 Gravelly Lake Dr SW,Tacoma,WA 98499 Phone:253-583-5131 Fax: E-mail: LDeal@cloveroark.k12.wa.us Brief description of project and your scope of work: The District has been with Konica Minolta for 3 years and with Production print for over 1 year, they were an existing Xerox placement for both color and black and white HINE 2 (Color): Reference #2 •MAorganization: Clark County Equipment: Konica Minoilta C-7000 Name: td4• �-Nesterman Title: Purchasing Manager Address:1200 Franklin Street, Vancover, Wa 98660 Phone: 360-397-2323 Fax:360-397-6099 E-mail: • Brief description of project and your scope of work: The County has been with Konica Minolta since late last year and also was a Xerox house. They are handled by the same Pacific Northwest service team. MACHINE 2 (Color): Reference #3 Organization: Minute Man Press Equipment: Konica Minolta C-1070 Name: Julie Salle Title: President Address: 307 Battery Street, Seattle, Wa 98121 Phone: 206-448-8919 Fax: 206-448-1049 E-mail: Belltown(Glminutemanoress.com Brief description of project and your scope of work: This customer was a current client for some time with K/M, we upgraded their C-6500 to the new C-1070 series with a Fiery Front end. 15 32 FRONT END SOFTWARE/HARDWARE: Reference #1 Organization: Colton Joint Unified School District Equipment: Print Grove Name: David Parker Title: Lead Graphics Technician Address Phone: 909-580-6660 Fax: E-mail Brief description of project and your scope of work: This account is currently using Print Grove with Page DNA Integration. FRONT END SOFTWARE/HARDWARE: Reference #2 Organization: Snowline Joint Unified School District Equipment: Print Grove- Queue & Ready Name: Cindy Hodson --- Title: Copier Technician Reprographics Department Address: 101 Stadium Way, Phelan Ca. 92371 Phone: 760-868-5817 x 7129 Fax:760-868-1115 E-mail: ■ Brief description of project and your scope of work: This account is currently using Print Grove, Queue & Ready along with Page DNA FRONT-END SOFTWARE/HARDWARE: Reference #3 Organization: Minute Man Press Equipment: Fiery Front End Name: Julie Salle Title: President Address: 307 Battery Street Seattle, Wa 98121 Phone:206-448-8919 Fax:206-448-1049 E-mail: BelltownCa)minutemanpress.corn Brief description of project and your scope of work: 17 33 3.3. BID PRICING PROPOSAL 3.3.1 Proposal Price Quote r Based on the Vendor Responsibility in the Scope of Work, the vendor is submitting a proposal for the following services Check all that apply (Add any additional) X Review current work type and volumes in the City of Kent Print Shop X Hands-on demonstration of the proposed equipment Ongoing maintenance/service contract (At acceptance of City of Kent) Lease or purchase contract (At acceptance of City of Kent) Installation:(Time to be determined) —Training : (Time to be determined) Relocation/removal of existing equipment if required (If needed) X Remote click counts Billing and contract management description • X Other: Online training on Print Grove Other (please specify) Other (please specify) Other (please specify) C S-1 Z, z01 Signature Title Date The winning vendor shall be required to use the standard City of Kent Goods and Services Contract, including proof of insurance satisfactory to the City or a pre-approved purchasing contract such as the Washington State Purchasing contract or similar. 19 34 CERTIFICATE OF LIABILITY INSURANCE THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER($), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER IMPORTANT:If the Certificate holder is an ADDITIONAL INSURED,the policy()es)must be endorsed. If SUBROGATION IS WAIVED,subject to -- the terms and conditions of the policy,certain policies may require an endorsement A statement on this certificate does not confer rights to the m certificate holder in lieu of such endomement(s). 't e PRODUCER CONTACT Aon9 Risk services Northeast, Inc. New York NY office PHONE 3-7122 FA% Et: (Sfifi) 2B AM ( ) - 105 pWC.MP. Nq,: S 199 water Street E.MAR. —0 New York NY 10038-3551 USA ADORER _ INSURER(S)AFFORDING COVERAGE NAICN INSURED INSURER A: sompo Japan Insurance Company of America 11126 Konica Minolta Business Solutions INSURER U.S.A., Inc. Attn: Lynne Ransom INSURER C: 500 Day Hill Road INSURER D: Windsor CT 06095 USA INSURER E: INSURER F: COVERAGE$ CERTIFICATE NUMBER:670053797846 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED.NOTWITHSTANDING ANY REQUIREMENT,TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN,THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. LImRs shown are as requested WISH LTR TYPE OF INSURANCE INg POLICY NUMBER MMIODIYVYY MMn) LIMBS X COMMERCW.OENERAL Lh1BILITT CPL4UZIUKO IU/01/ZU13 1U/01/Z014 EACHOCCURRENCE $1,000,000 culMs-MaDE X❑occUR $100,000 PREMISES CEa aca,renco X CONTRACTUAL LIABILITY MEDEXP(Arrycnepereen) $10,000 PERSONAL a AW INJURY $1,000,000 OEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $2,000,000 m POLICY ��ECT �X LOC PRODUCTS-COMPIOP AGO $2,700.000 OTHER: n A AUTOMOBILE DABIl1TY AW40004E0 10/01/2013 10/01/2014 COMBINED SINGLE LIMIT $1,000,000 A05 fee oWdenn A X ANYAUTO Auv40003DO 10/01/2013 10/01/2014 BODILY INJURY(Peryeman) _ OS ALL OWN SCHEDULED MA BODILY INJURY(Per acclden) Z X HIREDAUTOS JX NoAU; MED PROPERTY DAMAGEAUTOS erecddenl X 41,edeDedCol 4504Ded CemP C m A X UMBRELIALIAB H OCCUR CPU4 539NO 10/01/2013 10 01 2014 EACHOCCURRENCE $1 00,000 V EXCESSLIAB CLAIMS-MADE AGGREGATE 510,000,000 DED I%IRETENTION SIO,DOD A VIORKIRSCOMPENSATIONAND WCp40000A0 10/01/201310 0 201 X PER O A EMPLOYERS'LIABWTY YIN WCN40006GO 10/01/2013 10/01/2014 STATUTE ANYPROPRIETORMARTNERIEXECUTNE E.L.EACH ACCIDENT $1.000,000 A OFMCERRJEMBEREXCLUDED1 N NIA WCN4064000 10/01/2013 10/01/2014 IMan"Wry In MO E.L DISEASE-EA EMPLOYEE $1,000,000 If Yes,dewibe under DESCRIPTION OF OPERATIONSbebw E.L.DISEASE-POLICYLIMR $1,000,000— DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES(MOM 101.Addmcnel M MAS Schedule,nmy be aeeched R mere epece le required) Plaza 600 LLC, Joshua Green Corporation and Urban Renaissance Property Company LLC are included as Additional Insured in NO accordance with the policy provisions of the General Liability, Automobile Liability and Umbrella Liability policies With r.0 respect to Konica Minolta s Work and/or operations. 4i ?F CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELNERED IN ACCORDANCE WITH THE _ POLICY PROMBIONS, Plaza 600 LLC AUTHORRED REPRESENTATNE c/o Urban Renaissance Property Comppany LLC Seat 7th Avenue, Suite 100 Q. � n�16 Seattle WA enue, USA �qy J a/I @1988.2014 ACORD CORPORATION.All rights reserved. ACORD 26(2014101) The ACORD name and logo are reglstered marks of ACORD City of Kent 35 Business License KENT W ns.vxc,a. KONICA MINOLTA BUSINESS SOLUTIONS USA IN ATTN TAX DEPT 100 WILLIAMS DR RAMSEY,NJ 07446 - - -- - -- - ------Please_Please tear at perforation-___ PerBUSINESS LICENSE and use tax must belocal sales and use tax must he coded LICENSE MUST BE RENEWED ANNUALLY BY No. IZIS for all qualified JANUARY 31 TO AVOID PENALTY sales within the city of KE N T Issuance of License Does Not Imply Licensee's Kent. W n 5 v i e c,D. Compliance with State and Local Laws THIS LICENSE MUST BE POSTED IN A CONSPICUOUS Year ; 2014 PLACE.NOT TRANSFERABLE OR ASSIGNABLE NAME AND ADDRESS OF BUSINESS BLC-2110445 KONICA-MINOLTA BUSINESS SOLUTIONS USA I MAYOR 6848 S 224 ST The City of Kent KENT,WA 98032 T.220 WASHI GTOAVE SO K2NT.WTSHINGTON 98032 36 KONICA MINOLTA 5/21/2014 Dea Drake City of Kent 220 Fourth Avenue South Kent, WA. 98032 Dear Dea, The enclosed proposal is the direct result of what was uncovered in our meetings in regards to your workflow, needs and expanding future capabilities. After a review of production printing needs, systems and objectives we submit this proposal for your consideration. The enclosed proposal directly addresses these issues, provides a detailed description of the proposed production print turnkey Konica Minolta system and describes bow we would implement it at the City of Kent Print Shop. It also discusses the resulting financial, productivity benefits and expanded capabilities. We believe that the Konica Minolta systems provide an excellent production printing solution for your company. It will dramatically lower your document output costs, provide tremendous document processing flexibility, including multiple on-line finishing options and enhance staff productivity and customer satisfaction. Konica Minolta Business Solutions U.S.A., Inc. (KMBS), is one of the fastest growing document solutions providers in the country. Our customers realize exceptional value from the Konica Minolta high-speed color and black/white, printer/copier/scanners and powerful print controller options we offer. Thank you again for working with us and for considering KONICA MINOLTA BUSINESS SOLUTIONS. We appreciate the opportunity to partner with the City of Kent and look forward to a mutually beneficial and productive business relationship. Please do not hesitate to call me if you have any questions about this proposal. Best regards, Kevin Kowalke Production Print Solution Sales Specialist KONICA MINOLTA BUSINESS SOLUTIONS USA COUNTONI KONICAMINOLTA 37 KONICA MINOLTA Executive Summary Current Situation Equipment: ➢ Xerox DT 12o Nuvera - w/4 paper drawers, 8o page booklet maker. Xerox Docucolor 242 - w/Advanced finisher, EFI Fiery controller and Xrite S2 Densitometer and GA Premium Kit. ➢ Digipath PC, DigiPC4 Front End ➢ PPS2MkRC Makeready Production Black and White Scanner Scope of Digital Press Requirements: ➢ The City of Kent intends to expand it's capabilities and meet the City's print shop printer needs for the next several years. The city seeks to improve print shop services in the following ways: ➢ Scan to file, Print on demand, VDP capabilities. ➢ Expand high speed digital printing from the desktop. ➢ Expand finishing capabilities, increase speed and improve delivery times. ➢ Mail fulfillment and delivery. ➢ Redundancy (back up) capabilities. The evolution of on-demand monochrome production printing, delivering total performance: confident reliability, efficient productivity and superb output quality In the production printing world,the ability to handle on-demand jabs is fast becoming essential to survival.With customers making increasing demands on your small-lot capabilities,success depends on � delivering a wider range of high quality services while keeping costs,turnaround times and downtime to a a p minimum.To meet the ever-growing needs of production printing for high-level reliability.efficiency and flexibility,Runica Minolta introduces the new bizhub PRO 120D/1051.Raising the bar even higher on productivity,quality and dependability,this new lineup empowers your production print facilities to provide better value for your customers and maximise your profitability. - COUNTUI KONICAMINOLTA 38 Aft KONICA MINOLTA Executive Summary Proposed Solution Recommendation: Based on these requirements, we recommend that City of Kent Print shop implement: (1) Konica Minolta bizhub Pro 1250 for B&W. (1) Konica Minolta Press Cio6o for color. It is our conclusion that our solution will offer: A production solution with reliable and enhanced Color and B&W output. s A cost effective solution that will allow for successful printing of current documents and increased turnaround times. A solution from a manufacturer offering quality service and technical support. A solution that offers improved device uptime, ease of use and consistent user interface along with VDP capabilities. A wide variety of in-line finishing capabilities and paper capacity including envelope printing for color and b&w. fro ,.- COUNT 't,. N KONICAMINOLTA 39 KONICA MINOLTA Giving Shape to Ideas bizhubPRESS1250 ►+ Stze (WxHxD) � w o -5,154 5.z 1,234*,qfp min I Colour : I B/W : 125ppm I Paper size : A5 to SRA3 I Max.Paper capacity [80g1yd] : 8,000 Option List Item i Item Paper Feeder Unit(Air suction) PF-703 ` Relay Unit R11-510 t -- --- - - Staple Finisher I Folding Unit FD 503 y Multi Punch Unit GP-501 Saddle Stitcher SD-506 40 KONICA MINOLTA Executive Summary Benefits of Proposed B&W Solution Bizhub PRO 1250: ➢ Improved quality of documents produced • 120ox120o dpi • LED Imaging Unit ■ Less moving parts vs laser ■ Housed in heavy aluminum casing ■ Improved image quality around edges • Improved halftones and deep dark blacks • Tone Curve Utility ■ Allows for customization of screening angle and dot shape • CIE Functionality ■ Improves the reproduction of color images into gray scale. ➢ 74 ppm 11x17 images per minute • 148 ppm for 8.5x11 using 2up on 11x17 media • Improved turn around times ➢ Fast job processing • Linux based RIP • Stable platform ➢ Vacuum paper feed module • Reliable feeding of coated and light weight stocks ➢ Multiple In-Line finishing capabilities • Including nested tri-folding up to 3 sheets ➢ Expanded Media Capabilities • Handles up to 350 gsm paper stock • Auto duplexes up to 300 gsm ➢ Tenured technical for application and network connectivity support • Production Service team with over 15 years of average tenur COUNTON KONICAMINOLTA 41 KONICA MINOLTA Executive Summary Benefits of Proposed Color Solution r Color PRESS Cio6o: • 61 pages per minute • Paper sizes from 4x6 to 13x19 • Paper weight 16 lb bond to 1io lb cover • 1200 x 120o dpi 8 bit depth • 6 GB Memory • 1.5 TB Hard Drive • Simitri HD Polymerized Toner • Enhanced Magenta for bright reds • Offset like quality • Hybrid de-curling mechanism • Cyclone air suction feeding system • Air blower paper separator • Air suction vacuum fed paper feed unit • 6,130 sheet paper capacity • Near perfect front to back registration COUNTON KONICAMINOLTA 42 KONICAMINOLTA Giving Shape a to Ideas blzhubPRESSC1060r® i+ -srze (w:x8xo}= vY D.r�,840 5 z 800 x 1,170 mm; : ' i I Colour ; 60ppm I B/W : 60ppm Paper size : A5 to SRA3 I Max.Paper capacity[80g/rri] ; 6,130 Option List Item _ Item Reverse Automatic Document feeder DF-626 i Finisher FS-612 Envelope fusing unit EF-103 I Fiery controller IC-308 j Paper Feeder Unit PF-707 I L Video interface kit VI-507 Relay Unit RU-509 -- --- --- -- -- - --qJ 43 1W KONICA MINOLTA Executive Summary Solution Overview Konica Minolta Business Solutions USA., Inc. (Konica Minolta) is a wholly owned subsidiary of Konica Minolta Holdings, Inc., formed through the merger of Konica, Inc. and Minolta Co., Ltd. With more than 200 years of combined experience, Konica Minolta is building on a long and rich history of developing innovative imaging technologies and bringing new products to market. Headquartered in Ramsey, New Jersey, Konica Minolta provides its customers with complete solutions to efficiently create, reproduce, share and manage document-based information. The company provides the essentials of imaging to companies and organizations ranging from small office/home office to workgroups and departments and to large production operations. Today, as we continue to improve the quality, reliability and functionality of our Digital Imaging Equipment, Konica Minolta is recognized as the fastest growing company in our industry. Account Partnership Program Konica Minolta is proposing to act as your Production "Copy Center"partner,to propose a cost-effective solution. This structure includes a multi-tiered account management team that provides direct corporate support and local services in a clear and concise manner. Our experienced Production Account Management team will work closely with the City of Kent at all levels to establish and implement this strategy and, ultimately, provide a complete and standardized solution that maximizes your overall return on investment, within your Copy Center. The Bizhub production products are the ideal solution to satisfy the demands of the production printing market. The primary target market for this model is in "manned" environments such as corporate Central Reprographics Departments (CRDs). These facilities typically require high speeds to turn jobs around quickly, large paper supplies and output capacity for hands-off long-run operation, the ability to run a wide variety of substrates, extensive finishing capabilities and, above all, reliability and durability. Production Program Overview The proposed solutions offer many benefits to City of Kent that will help you reach your identified business goals, including high quality, lower maintenance and lease costs, inline finishing, as well as increased substrate capabilities up to 350 gsm on B&W and duplexing capacity up to 300 gsm. The secret behind all business success is profitability. The essential ingredients for profitability in the production printing environment are speed, efficiency, flexibility, productivity and reliability. With the Bizhub Production Technology City of Kent will have the quality, speed and finishing ability that will set them apart from competitors. COUNT'ON KONICAMINOLTA 44 AWk KONICA MINOLTA The enclosed proposal directly addresses these issues, provides a detailed description of the proposed production print turnkey Konica Minolta system and describes how we would implement it at City of Kent. It also discusses the resulting financial and productivity benefits. We believe that the Konica Minolta system provides an excellent production printing solution for your company. It will dramatically lower your document output costs, provide tremendous document processing flexibility, including advanced finishing options and enhance staff productivity and customer satisfaction. Summary Our strategic partnerships with Duplo USA, Tee Lighting, Spiral Bind and GBC allows Konica Minolta to deliver an extended range of Off-line bindery capabilities to our production print customers and respond to the growing expectations and high demands of the marketplace - another reason why our customers can count on Konica Minolta for all of their digital printing and needs. Digital color that rival offset presses - that's the advantage of Konica Minolta's exclusive Simitri HD+ Polymerized Toner. Enhanced color gamut means better fidelity. Smaller particle size produces a smoother offset look and feel. Simitri toner fuses to paper at lower temperatures, saving energy costs - and it uses Biomass plant-based matter to reduce environmental impact. With Konica Minolta bizhub PRESS and bizhub PRO equipment, you'll have real inline finishing power. 6 folding options, including the only inline gate-fold in its class. Zoo-page saddle-stitch booklets with face trimming. too-sheet measured stitch. GBC inline punching with interchangeable dies. Perfect binding up to 600 pages. Even a g,000-sheet rollaway cart to move your finished production output. At Konica Minolta we're true professionals -Through unique comprehensive assessments Konica Minolta delivers world class end to end solutions integrating hardware and software in complex environments to meet customer requirements. In both color and B&W, Konica Minolta's entire line of Bizhub PRESS and Bizhub PRO products use a common set of finishing accessories. That gives you greater flexibility on your production floor, to accommodate high-volume jobs with special needs.You can also reduce warehouse space - and add system components for right-size scalability as your business grows. At Konica Minolta, we know how demanding production print can be - and we make a strong commitment to protecting your workflow. Our service metrics are unmatched. Our robust back-office support is unequalled in the industry. From 24/7 live support*to real-time parts and logistics integration, you can count on Konica Minolta to keep you up and running. COUNT�a' N KONICAMINOLTA 45 KONICA MINOLTA Clean Planet Recycling is the industry's first cost-free program for all Konica Minolta consumables, with direct pickup from high-volume users. Our products use less energy and create less pollution. Our Eco-Vision 2050 Program aims to reduce CO2 emissions So%by the middle of this century— and we've been named one of 2011's "Global ioo" Most Sustainable Corporations. This Konica Minolta Production Solutions represents a best in class solution that meets the production requirements. The overriding themes of quality, versatility and productivity will illustrate many of the benefits that City of Kent will enjoy by making a Konica Minolta Production Solutions decision. The Bizhub Production Solutions excel with a truly outstanding print performance that helps printers and print providers keep up continuous production. The extensive range of system configurations ensures utmost versatility for the production of individual, highly. attractive print formats that satisfy even the most demanding customers. Despite such Extreme flexibility the systems are surprisingly simple to operate. The intelligent paper catalogue functionality is a further enhancement for maximized operation. The overall goal of the proposed Konica Minolta program is to deliver the greatest overall value to the City of Kent. Our Account Management Team will coordinate all contract requirements and oversee our relationship as a whole to ensure your Production needs are met. This team will be led by an experienced Government Account Manager, David Freed, who will provide lead support in managing the daily needs of your Copy Center as well as the coordination of our program for City of Kent. The Account Manager will be supported by the Account Management team all of whom will work through a coordinated effort to deliver a successful program to City of Kent. Konica Minolta is confident that our advanced Production product offering, comprehensive service management program and overall proposed partnership approach will achieve our goal of providing Complete Satisfaction. We look forward to the opportunity to further discuss our capabilities with City of Kent and to prove our value to you as a business partner. As always, thank you for the opportunity to earn your business! It's something we never take for granted and are committed to earning every day. .MjWU1 I COUNTON KONICA M INOLTA 46 KONICA MINOLTA Investment Overview — B&W Bizhub Press Black 1250 — Option 1 6o month Proposed Equipment: FMV LEASE: r bizhub Pro 125o /i25Ppm (Scan, Print&Copy) $ 534.48 i> PF-703 Large Capacity Feed Paper Feed Module $ 77.37 :- FS-532 ioo Sheet Staple Finisher $ 46.22 PI-502 Post Inserter $ 10,93 SD-510 Saddle Stitcher — 8o pages $ 18.91 RU-510 Relay Unit $ 1945 EF-io2 Envelope Fusing $ 37.21 Innovolt Power Manager 3oAmp/208-240V $ 8.76 Innovolt Power Manager isAmp 4t2 1� TOTAL $ 755.2$ Bizhub Press Black 1250 — Option 2 6o month Purchase Proposed Equi ment: FA TV LEASE: Price v Bizhub Pro i25o (Scan, Print& Copy) $ 534.48 $26,200.00 Y PF-703 Vacuum Feed Paper Feed Module $ 77:37 $ 3,792.8o GP-5oi GBC Multi Punch Unit $ 160.47 $ 7,866.00 GBC Punch Die $ 13.46 $ 66o.00 FD-503 Multi Folding Unit/Post Inserter/3 hole $ 129,37 $ 6,341.6o v SD-5o6 Saddle Stitch Unit w/face trim $ 208.62 $ 10,226.40 FS-532100 Sheet Staple Finisher $ 46.22 $ 2,265.6o RU-510 Relay Unit $ 19-45 $ 953.6o EF-102 Envelope Fusing $ 37.21 $ 1.824.00 Y Innovolt Power Manager 3oAmp/208-240V $ 8.76 $ 429.6o y Innovolt Power Manager Is Amp x 2 $ 4.30 $ 21120 TOTAL $ 4289.71 $ 60,770.80 Supplies & Service Includes Parts,Labor, Drums,Developer,Staples, Toner, (excludes paper) and Green Technologies to Save Energy& Reduce Waste COST-PER-PRINT (12 x i8 counts as one click) $.00295 COUNTON KONICAMINOLTA 47 I<ONICA MINOLTA Investment Overview — Color Bizhub Color Press Cio6o 6o month Purchase Proposed EgWDment: FMV LEASE: Price r bizhub Press Cio6o (Scan, Print &Copy) $ 369.09 $ 181092.8o PF-707 Vacuum Paper Feed Unit $ 83.56 $ 4,o96.00 w DF-626 ioo Sheet Document Feeder $ 12.79 $ 627.20 v FS-612 8o Page Booklet Finisher $ 35.38 $ 1,734.40 3 Hole Punch Kit $ 6.54 $ 320.80 RU-5o9 Relay Unit De-curling and Densitometer $ 38.76 $ 1,900.00 r EF-103 Envelope Fusing Unit $ 32.64 $ 1,600.00 r IC-3o8 External Fiery Controller $ 172.34 $ 8,448.00 Graphic;Arts Package GA2 w/spectrophotometer $ 71.51 $ 3,505.6o Innovolt Power Manager 3oAmp/208-240V $ 8,76 $ 429.6o Innovolt Power Manager isAmp $ 2 15 $ los 60 TOTAL $ 833.52 $40,86o.00 1C-309 Creo Controller w/Match Pack SW $ 279.72 $13,712:00 Supplies &Service Includes Parts, Labor, Drums, Developer, Staples, Toner, (excludes paper) and Green Technologies to Save Energy& Reduce Waste BLACK COST-PER-PRINT (13 x 19 counts as one click) $.009 COLOR COST-PER-PRINT (13 x 19 counts as one click) $.037 rmr COUNTON KONICAMINOLTA 48 KONICA MINOLTA Konica Minolta PrintGroove PrintGroove is a multifaceted program that is divided into several pieces. PrintGroove is intended to provide document "make ready", workflow management and tracking in a print shop environment. The pieces of PrintGroove are: • Queue — Queue is where the system interfaces in with the print engines. • Ready — Ready provides the print shop with a tool to perform "make ready" operations. This could be document cleanup, tab creation, or building a job from sections. 6o month Konica Minota - PrintGroove $373.50 Queue &Read COUNTUI KONICAMINOLTA 49 KONICA MINOLTA Implementation "SAMPLE" Tasks The following tasks will be performed with the client as part of this project. 1. Pre-installation preparation ➢ Complete Needs Assessment Analysis ➢ Review and validate data with client's technical resources ➢ Unpack hardware and perform physical install as per validated ➢ Load software and activate licenses ➢ Test network and systems interfaces as per validated ➢ Bring system online 2. Train and transition knowledge ➢ Provide custom documentation ➢ Train managers and key users ➢ Register client personnel in Customer Support Deliverables and Work Acceptance: The installation and operational nature of the system shall be deemed acceptance. Exclusions and Assumptions: The following assumptions have been made in this proposal. The invalidation of the assumptions may result in scope changes and additional charges. L Systems Connectivity. We assume the client has secured and maintains a valid Server and software license at the time of implementation. 2. Valid Resources. We assume the client has appropriately licensed all hardware, systems software and software application resources that will be interacting with, or using within the solution. 3. Accuracy of Information. We assume that information provided by the client regarding the current system environment and business needs is accurate. Inaccurate or omitted information may affect the project plan, cost and timeframe. COUNT(.1.3N. KONICAMINOLTA 50 I�ONIC/� MINOLT/� Networking and vCare Date 5/27114 Acknowledgement KMBS Rep David Freed Company City of Kent Key Contact Address IT Contact On-Site ❑ City IT Phone ��) - X State Zip -FIT MFP/Printer Model ❑nDn-Networked ❑Emperor orRM For PRE55 ❑Fiery,in[. ❑Fery,eM. ❑CREO Power Re uirements 15A/120V 20A/120V 0 20A 1208V ❑ 30A/250V Examples: Examples: Examples. Examples: blzhub 224, blzhub bizhub Pro - blzhub Pro 264, 364, 554,654, 951 1052,1250, 454,All <5 ' 754 �� bizhub color and'e' including . �� - digital color series. color and a, `. PRESS Desktop cedes Series NEMA: 5-15R devices NEMA: 5.20H NEMA:6.20R NEMA: L6.30R Vohs: 120V AC Volts: 120V AC Valls: 200.246VAB Volts: 266V AC Amps: 15A Amps:..26A Ames: 2aA Amps:.30A Networking Acknowledgement Konica Minolta Business Solutions will provide software and drivers for the equipment described in this document and will be responsible for installing said software on 3 workstations.Additional installations are chargeable.If the listed network configurabonchanges after the installation and those changes require Konica Minolta equipment to be re-configured, these services are chargeable. Konica Minolta may configure the device to provide automatic meter reads. Ultimately, the customer Is responsible for providing a functional network and associated hardware for the system connectivity... Konica Minolta Business Solutions may require the assistance of the customer's network support staff, consultant,or contractor to complete the install. The customer is solely responsible for these costs.Any work or changes outside this scope of work may be subject to additional charges. Initial i have read and acknowledge the above information to be accurate:and understand the required hardware and software needed for the Installation on my leased/purchased Konica Minolta equipment. Non-Networked Acknowledgement Initial Customer chooses to NOT connect their Konica Minolta equipment to a.network at this time. The customer understands that network installation may be performed at a later date and that installation may be a chargeable service. Network connectivity may require an additional purchase .of a print controller from Konica Minolta. Color Calibration for Print Controller on a Color-capable MFP initial - Customer Understands the need to calibrate the Konica Minolta MFP with either the Fiery or.creo Print Controller on a regular basis. "Off the Glass" calibrations do not provide optimal color accuracy and fidelity. For color critical applications Konica Minolta Business Solutions recommends the Gretag MacBeth ES-1000 or K-Rite's DT32 or DT34. If Konica Minolta Business Solutions Service is engaged to perform system color calibration, and the calibration corrects the color concern,this will be a chargeable service call at prevailing service rates. bizhub vCare(Please see yoursalesrepresentah've for add/tiona/rntomraton) bizhub vCare Is a Device Relationship Management system that interacts with the KMBS products) to be Installed,d have reviewed the bizhub vCare Customer Information document,the bizhub vCare Security White Paper,as well as the bizhub vCare Security Policy Explanation,and will.permit emall- based.communication (see page 2) between my organization's Konica Minolta blzhub product(s) and Konica Minolta's bizhub vCare Server for the purpose of automated meter reading,technical performance monitoring,supply-level monitoring,and malfunction reporting.All services provided by this system fall under the Terms and Conditions in the Maintenance Agreement between KMBS and Customer. ❑vCare Accept...Initial ❑vCare Decline...Initial Client Signature X Printed or Typed Name Client Title Date KMBS Sales Rep X KMBS Systems gineer X Digital_Needs_Analysis+090913 I Form version 4/26/2014 1 Konica Minolta Business Solutions I Page 1 of 3 51 IEONICA MINOLTA Scope of Work Workstation Operating System(s)please indicate quantity ❑ Win NIT qty I ❑Win 2000/XP Pro city ❑Win XP Home city ❑Win Vista city Elwin 7 qty ❑Unix/Llnux qty I ❑ Mac OS 9 qty ❑ Mac oSX version qty I ❑ 64-bit ❑ 32-bit Server Operating System(s) Please indicate quantity and Version/Service Pack where applicable ❑Win NT4,SP qty ❑Win 2000,SP qty ❑Win 2003,SP qty, ❑Win 2008, SP qty ❑AS/400,SP qty ❑ Novell,ver qty ❑ Unix/Linux v. .city ❑ Mac Server OS ❑ other ,SP qty ❑ NO SERVER,just computers on a network Network Environment Check all that apply YES NO Ethernet ❑ ❑ There are sufficient dedicated electrical outlets near the equipment(see page 1) ❑ IOMb ❑ 10OMb ❑ SOOOMb ❑ ❑ There are sufficient"live"network connections near the equipment ❑ Half ❑ Full ❑Auto-Negotiate ❑ ❑ There is a Cat 5/6 Network Cable forequipment on site(KMBS does not supply) ❑Other Protocol ❑ Please configure our device exactly as follows: Check here If IPv6❑ ❑ No IP Address Preference-Allow device Primary IP Address for MFP __ to acquire Its own.address ❑USB Connection-may require hardware opt Secondary(if applies)IP Address for MFP El Parallel Connection-may require hardware opt Subset Mask of your Company's network ____ ❑ Security Suite(McAfee, Norton,etc.) Default Gateway of your Company's network ——— El Network Firewall-If yes,provide Firewall Primary DNS Server of your'Company s network _,___ Contact Person Info Secondary DNS Server of;our Company's network vCare ❑ Port 25 SMTP Open for One-Way vCare"lite" I ❑ Port 80 (HTTP open for full service vCare Additional Options User Authentication on MFP Ll Biometric Authentication* Host Data Stream: ❑ User Authentication on External Server ❑ Proximity Card Authentication* ❑AS/400 ❑Active Directory ❑CAC Authentication* ❑Unix/Llnux NOS *Optional hardware required on supported ❑FreeFloW/Digipath ❑ NTLM devices.Cannot be combined with External ❑Other ❑Account Track(department codes Serveroption without optional software. Printing for Mac &Windows Lj PCL 5/6 PostScript(emulated) ❑ PostScript(Adobe")requires hardware opt ❑Universal PCL ❑Universal PostScri t emulated ❑ Fax driver PCL is most commonly used by general office PostScript is most commonly used,and bizhubs equipped with a fax option have print applications like word processing,email, sometimes required by,graph/a and drafting drivers that allow users to fax from their desktop spreadsheets and web pages, applications like lnDesi n andAutoC4D. applications Printing (from which applications...) Lj Adobe Reader v. ❑Adobe PageMaker v. CorelDRAW v. MS Publisher v. El Adobe Acrobat Std/Pro V. ❑Adobe Photcshop V. ElCrystalReports v. ❑ QuarkXPress v. ❑Adobe Illustrator v. ❑CAD V. ❑ MS Visio v. ❑ v. ❑Adobe InDesl n v. ❑Autodesk AutoCAD v. ❑ MS Office v. ❑ v, Software and/or Hardware purchased from KMBS to be installed by Technician or Vendor...check all that apply • EFI Command Workstation Ej Captaris RightFax connector LJ MicroPress C3 PS Data Administrator ❑ EFI Impose/Compose ❑Objedif Lune Planet Press ❑Crw FZ Connect ❑ PS Net Care ❑ EFI Color Profiler Suite ❑Objectif Lune PrintShop Mail ❑Fujitsu scanner ❑ PS Print Status Notifier ❑ EFI GA or Prod Print Pkg ❑MPI LlnkCom III ❑3amex ❑ PS Box Operator ❑ KIP ❑ Rochester Software Associates ❑equitrac ❑ Prism Doc/Desk.Record ❑eCopyScanStation ❑Quite Imposing ❑PS Enterprise Suite ❑Prism Doc/Desk System ❑eCo Pa erWorks ❑ NuanceUni Suite ❑ Print groove ❑ Prism Doc/Desk Form Digital_Needs,Analysis+090913 I Form version 4/26/2011 1 Konica Minolta Business Solutions I Page 2 of 3 52 KONICA MINOLTA Scope of Work Faxinq optional hardware may be required ❑Internet Fax Does not require fax hardware but the device must be configured for email.Complete Scan to Email section below. ❑ PC Fax enables user to fax directly from a Windows print driver or,depending on the device,a Windows fax utility.Check Fax Driver on page:2. Q Fax Forwarding Incoming faxes can be forwarded to ONE of the following destinations. Email(if device Is email enabled) @ ❑ User Box on the bizhub's own hard drive(if equipped) Box Name ❑Network Folder(see Scan to SMB below) Computer Name or Static IP User ID* User Pwd* Scanning Complete ALL information related to each type of scanning requested.Contact your Sales Representative if you havequestlons. ❑Scan to Email Mall Server details. ❑On-Site SMTP Server IP Address ❑Anonymous login (ie. 192.168.1.2) ❑Dynamic login if using User Authentication via Active Directory ❑Static Authenticated login* password ❑Off-Site SMTP Server Address ❑Account login password (ie. -smtp.camcastnetor outgoing.vergon.net) (ie.-logintboduke(iayahoomm Password.genera/lee) ❑ Port_25 is default but may be blocked by your ISP ❑ LDAP Search Server IP Address LDAPContainer Information Anonymous Login DC= DC= 0= or ❑ Secure login* password CN=. Ou= O= ❑ Scan to User Box AKA Scan to HDD on the bizhub Pro Series.Available when the bizhub Is equipped with a Hard Disk Drive. EFI Fiery controllers use Fiery Web Scan installed on a lava enabled PC to Import scans toPC • blzhub Emperon controllers use PageScope Web Connect(no software needed on networked PC)to import scans to PC PageScope Box Operator,free to'bizhub owners,Installs on networked Windows PCs ❑ Scan to FTP Requires FTP Services or FTP Utility software on the destination PC orSewer. Will sub-folders be used within the FTP Root folder? ❑Yes... Provide folder paths to installing technician. Static FTP Server(or host PC)IP Address__._. FTP Root folder location ❑Anonymous login ❑Authenticated login... FTP User ID and Password Select an FTP Service or Utility from below: ❑PageScope Wodkware(PDF and Scanning software)$250 per license ❑Konica Minolta FTP Utility-no extra cost ❑Windows IIS(Internet Information Services)must be enabled.by customer on PC or Server prior to Installation of MFP by KMBS technician. ❑Scan to PC Scans to a shared network folder on a PC or Server via SMB.Supported by Windows XP or newer and Mac OS 10.2 or newer.Include ALL Information for each PC(extra charge for more than 3 PCs)you_would like KMBS to set up. Mac users may require a static IP address. Computer Name OR Static IP Address Shared Folder Windows Login* Login Password* (le.lonnysPC or -192.168.1.46) (le.Scans) (le.AchmedJones) AND AND AND AND .AND AND AND AND AND ❑ Scan from PC via TWAIN"Pull"scans Into TWAIN compliant applications such as MS Word and Acrobat Pro from supported bizhub models. Requires a TWAIN.Scanner driver available on the driver installation discs provided with MFP or from our web site at httoaikmbs.konicaminolta.us Click on the Software&Driver Download link. *Sensitive User IDs and Passwords are not required on this submission but they must be available to the technician AT THE TIME OF INSTALL to avoid a chargeable return visit, Digital-Needs_Analysls+090913 I Form version 4/26/2014 1 Konica Minolta Business Solutions I Page 3 of 3 53 For office use only(Check one): ❑Branch ❑Windsor APPLICATION NUMBER AGREEMENT NUMBER Premier Lease Agreement KONICA MINOLTA This Premier Lease Agreement rAgraemeN)is wines,in"Plan English". The words you and your refer to the customer(anti its guarantors) The words Lessor,we,us and our,refer to Konica Minolta Premier Finance,a program of Konica Minolta Business Solutions U.S.A.;Inc.,:It.subsidiaries and affiliates.(Supplier) •11 k i W I •I it I • FULL LEGAL NAME STREETADDRESS CITY STATE ZIP PHONE' FAX BILLING NAME(IF DIFFERENT FROM ABOVE) BILLING STREET ADDRESS CITY STATE ZIP E-MAIL EQUIPMENT LOCATION BF DIFFERENT FROM ABOVE) By providing a telephone number for a cellular phone or other varetees tlevrce,you are expressly consenting to reca v ng comminrahons(for NON markmiig or solicitation purposes)at that number.Including, but net limited to.prerecorded or adifclal voice message calls.text massages.and calls made by an automatic telephone dialing system from Lessor and as affiliates and agents This Express Consent applies to each such telephone number that you provga to us now or in the future and permits such calls These calla and messages may incur access fees from your cellular pempler KqE&MR,16=101 The Konica Minolta equipment leased in this Agreement Is covered under Konica Minolta's Customer One Guarantee.A copy of the Guarantee can be obtained at your local branch or -- www.kmbs.koniCaminolta.us. CUSTOMER ONE GUARANTEE ❑ See attached'Schadule A!for additional Equipment l Accessories /Software 1 TERM IN MONTHS #of payments Payment Frequency Payment Amount Advance Payment El Quarterly[I MonthlyNms increases ten%) epuisappseibawe.) ' $ END OF LEASE OPTIONS:You will hate theIplloswng options at the end of the ongmafterm,provided the Lease has net terminated early and nor event ofrAssuff underthe Lease hasottpirad and is coafnon g. IPu¢heselha EgdpmewforMe Fair Merkel Vafeasdefermmedbyus. 2.Renewlhe Lease Aerparagraphfrourimmise) 3.RelmpEqulpmenfaspmvdedin Paragmph5(oq reverse) THIS IS A NONCANCELABLE/IRREVOCABLE AGREEMENT: THIS AGREEMENT CANNOT BE CANCELED OR TERMINATED. LESSOR Konica Minolta Premier Finance LESSOR AUTHORIZED.SIGNER TITLE e DATED COST y A FULL LEGAL NAME OF CUSTOMER(as referenced above) AUTHORIZED SIGNER DATED FEDERAL TAX.ID.a PRINT NAME TITLE CONTINUING A.eddlidnas induc¢menlfa 6s,Konlce aFndMPr nor Finance le anle.mlo the Apneemene,n¢vntlertip dCYeo'7.oncondneonelry;piney and[evemry,personalty guarantees Net the astomerwr0 make all payments and meet all obligations tegmred under.Nu Agreement and any suppbmmis city and pmmpay You agree Nel vro may make oNer amngemanls indutling eompromke or selRameM1t wish you and you waive at defenses end notice or Itios< chen0as and preaenMem.tlem ntl and pretest mdvnX nmab respamible for Na payment and ob0patioos ar this Agroemanl WedanothavdmaotdyyoudNewstomensindaleuR. Il Necustamardefaulls,youwl4m ediately ",in accordance vnih lna default pmvveinn of the Agreement all sums due under Me terms of the Agreemem and well podium ell lheobleainve.l Me Agreement 1ltlis necessary foruahproceed lepaty to anfgrca Nis gueranlee, you expresdycensenl to Najunadiction of the counsel oil In pe.graph 13 and.agree to pay all costa,includ ng attorneys fees mcumed in ems cementbf Nu guarantee It is not necessary for us W proceed fiml against you before enforcingthmipurntea. By signing thin guarantee.yea su@ones us to cousin ereadburns.repeds for credit and collectors or Dana. X PRINT NAME OF GUARANTOR SIGNATURE (NO TITLES) DATED TOM1 bY(Gov m tapM1l N[lendmp IMn 2 a E on yl E np en! ee .Federal law ,te 11 trends,l iA.ba to oblem,vardy and rewrdmlomiaGon Nnl Menefies cam person vdo opens an account NTat Ns,m<am 6.rvhan you open ene.cnuni we mT eek Nr yea name eddre.a and oN¢rNfenmeLon taanWdl eaow ua to ldentl(yyW.We mayal5o meta eel Munalanp das.manh. See reverse side for additional terms and considered; KMPF0001 —US 01/07/14 54 1.LEASE AGREEMENT You agree to lease from us the Pmsowl Property decnbetl antler"MAI(FJMODEUACCESSORIES"end as moNfietl by supplements to this Agreement from time to time Signed by you and us fsuch property and any upgrade$,replacements.repairs and Sections referred to w`Equtpmenl'')for business puT.Ses only To the extent the Equipment includes Intangible property or associated services such as peso trio sWfware bcenses and prepaid database subscription rights.such properly shall be returned the"Sed to As oftware' You agree to all of the terms and conditions contained in this Agreement and any Schedule.witch together are a complete statement of our Agreement regarding the fisted equipment f-AgreegtanT)and supersedes all other writings,communications,understanding.agreements,any purchase order and any solicitation documents and related documents.This Agreement maybe moddied only by smEn Agreement and riot by course of performance This Agreement becomes valid upon exewhon by offer us The Equipmeol is deemed accepted by you anal Agreement unless you notify us within three(3)days of delivery that you tlonolacce the Equipment and specify the defect ormat(unchon In mat eirenl,at our sole eplion,we or our designee will replace Ole tla(earva item of Equipment a(his Zoomenl will be centered antl we or our designee wt I repossess me Equipment.You agree Thal,upon our request,you will sign and deWw to ue,a delivery and acmpWm mMmM roMmmirg year ecceplance the Equipment leased to you The"Billing Dale'p(mis Agreement will be the twentieth J201h)day folrovnng insUllalwn You agree to pay a prorated amount of 1/90th of the manmN payment times me comber of days between me evAgialmn tlete and the Billing Dale This Agreement will contrite from the Billing Dale far Me Term strown end wig be extended automatically for successive one( J month terms wreas you(a)send us written notice,between ninety(90)days and one hundred tiny(150)days before the end of any term,of yyour ded ho to return or purchase the Equipment er renew this Lease or(b)you do no pu se or return the Equipment as specified is ymnr notice.within ten(10)days after the antl of[he term Leasea with 51 00 parehase OPleans will col be renewed The periods renewal" coil has been set by mutual agreement and is nut based on the cost of any campor�em or the lease THE BASE RENTAL PAYMENT SHALL BE ADJUSTED PROPORTIONATELY UPWARD OR DOWNWARD,SHE ACTUAL COMM THE EQUIPMENT 5XCEITM OR IS LESS THAN THE ESTIMATE PROVIDED TO LESSEE. If any provision of this Agreement a declared unenforceable many junsi ictbn,be other provisions herein shall remain P full(alma and effect In that juristliclwn and all others You authorize us 10 msen at coned missing Mendelian on this lease lncludmg yyour proper legal name,serial numbers,other numbers describing the Equipment and other emitted factual motions You agree to provide updated annual a�for quarterly financial statements to M,upon paring naestves an authorize us or e interest our aent to this Agreame lain credit rrep EquipmentMake credit Inqupies regarding you and your financial condition and to provide your information.including payment history,to our assgnea world 2.RENT Rent will be payable in inclahnemS,each in the amount of the Monthly Payment Iw other periodic payment)Shown pas any applicable sales,use and property lax Uwe pay any tax an your behalf,you agree to reimburse us promptly along with a WMessing fee. Subsequent rent insellmanls will be payable on Me first day of each rental preymenl panotl shown beginning aver me&s1 rental payment paned was otherwise agreed. We will have the right to apply ell sums received from you to any amounts due and owed to us under the terms of this Agg,a.[pet Your n be grin to make first Monthly Payments yPayment (or amen periodic payment)hereunder is absolute and unconditional and you cannot withhold or offset against any Monthly Payments(or oNer periodic payment)for any reason. You agree[het you will remil pay A payments (a us in l an he form Of ydu coin ro(ystandmks(or pemo al checks in the case d sol?enil to us WE SOTreielorshlpsl.direct debit or wires arty. You also agree cash and cash egMurvalenls ere net anise ble forms o(payrom for H ALL IF IT IS DETER AGREEMENT RESULT IfJ AN INTEREST PAYME suchNT HIGHEs at R THAN ALLOWED BY APPLICABLEEND T LAW,THEN COMPLY ANY EXCESS INTEREST CABLE LA'OOLLLECTED WILL BE Lava APPLIED OED TAMOUNTS THAT RE LgNfU THIS DUE AND OWING UNDER THIS AGREEMENT OR WILL BE REFUNDED TO YOU.IN NO EVENT AFL YOU BE REQUIRED TO PAY ANY AMOUNTS IN XCESB OF THE LEGAL AMOUNT era OWNERSHIP HIall Pecs EOUI tuns PM T W a at. a responsible of the Equipment and have sole tale(unless you have a 3100 purchase option)to the Equipment(excluding Software) You agree to keep the Equipment free solely for removng any data that may reside in the Equipment you velum,Standing but not limited to,hard times,disk drives or any other form of memory 4. WARRANTY DISCLAIMER: WE MAKE NO WARRANTY EXPRESS OR IMPLIED, INCLUDING THAT THE EQUIPMENT IS FIT FOR A PARTICULAR PURPOSE OR THAT THE EQUIPMENT 13 MERCHANTABLE. YOU AGREE THAT YOU HAVE SELECTED EACH ITEM OF EQUIPMENT BASED UPON YOUR OWN JUDGMENT AND DISCLAIM ANY RELIANCE UPON ANY STATEMENTS OR REPRESENTATIONS MADE.BY US.WEARE LEASING THE EQUIPMENT TO YOU"AS-IS You acknowledge that none of Supplier or their represenlelwes are our agents and none of them are authorized to modify Me lartns of this Agreement No representation or warranty of Suppherwilh respect to the Equipment will bind us.for will any breach her relieve you of any of your obligations hereunder You are swam of the name of the manufacturer or supplier of each item of Equipment and you roll contact me manufacturer or suppler for a description of r waoanly rights You hereby.ckno rde a and confirm Biel you have not received any lax.financlal.accounting or legal advice from us,the manufacturer or Supplier of the Equipment THIS AGREEMENT CONSTITUTES A"FINANCE LEASE"AS DEFINED IN ARTICLE 2A OF THE UNIFORM COMMERCIAL CODE. You agree Ant the Customer One Guarantee Is a separate and independent obligation of Supplier to you,that no assignee of the Lessor shall have any obligation to you wlth respect to the Guarantee and that your obligations under this Agreement are not subject to setoff,withholding,reduction,counterclaim or defense for any reason whatsoever Including, without limitation,any claim you may have against Supplier with respect to the Customer One Guarantee, 5.LOCATION OF EQUIPMENT You will keep and use IN EgmpmeM only at your address shown above aid you agree rid Io move a unless we agree to it At the end of the Agreement's(erm.if you do not purchase the Equipment.you will natant the Equipment to a location we specify at your expense.in retail resalable condition fnormal wear and over acceplable),full working order.and in complete repair 5 LOSS OR DAMAGE Y ,are respor iNe per Me risk of loss or for any destruction of or damage to the Equipment- No such loss or damage relieves you from the ymenl obhgahons under this Agreemen You agree to promptly nollty us m wntlrg of or loss er tlamage and you will then prey to us"present value of the total of all unpaid Monthly Payments(or other pen to Payments Shawn)for the full agreement tern plus me estimated fair market value of Ire Equippmment al the aid of me ongeraly scheduled term,all discounted al lour Percent(4%)per year My proceeds of insurance will be paid taus and ueddo.M our option, against any loss or damage Yoeumoameus losign on your behoff and appmn us as your attorney in fact to execute in your name any insurance tube or checks issued due to loss or damage to the Equipment. 7.COLLATERAL PROTECTION AND INSURANCE You are responsible for installing and keeping the Equipment in good working order Except for ordinary wear.and(ear,you are responsible far protecting the Equipment from damage end bss odmasf any Writ it Iha Eq', M s tlatnaged w bst.you agree to Izninue to pay Ilia amounts due ant_b eemme due'hereunder without setoff or defense During me term of this Agme)m)enL you agree coal you will(1)insure the equipment against all loss ar damage naming us as lass payee.(2)ob(ain ImbllAy and mind party property damage insurenw naming us as an gtldtiianel insured wran ellalwn ff sou do no rmiovxle evwfertce of average vnth carriers. policy forms aid amounts acceplabte to us All Policies must provide mat we be given Bildy(30J days written notice of any material change or Y p cceplable Insurance,we have me di burl rip ablpelPa .ja)to d1llein bsurarwe covering our,interest and Dory,ant inleraey n the Equipmen for lhe lease lemt.and renewals Any ietxannow, coo ablain will not insure yo against Bind pally or Irebilay claims and may be controlled by us el any lime In That event you will be required to pay us an additional amount each month far me insurance premium end an administrative fee The cost may be mare Ihan 01e cost of oblalning your own msumnes You agree Ihal wa.or one of our aKkales,may make a profit in connexion with the insurance w¢ eaft obtain.You agree tocooperele with us.our ensurer ant our agent th the plecemenl of coverage end with cleime or.(b)we may waive the insion ¢requirement and charge you¢monthly pmperiy damage surcharge in later amount M 0035 of the original egwpmenlcosl to cover our credit risk,'adnirdebalwe owls and other costs,as would be fW her AescMad an a ether from us to you and on which we may make a pni If you later provide evidence shot you have obtained sccept"k,w"raiwe,we will cancel the insurance we obtained or cease chagmg the surcharge ft INDEMNITY We are riot responsible for any bss u injuries caused by me mnalletlon or use of Iha Equipment You agree to hold us harmless and reimburse us(o,toss and to defend us against any claim far losses or mlury caweoby ilia Equipment Wereserve the Nghlreeonlrol the defense end le select or approve delensa counsel. This Ind loss the explra4on ortmordnagan of this Agreement 9.TAXES AND FEES'. You agree to pay when invoiced all(axes fret mg personal Property No,fines and penalties)and fees relating to this Agreement or the Equipment You agree to(a)rehnbume us for all personal property exeswheh we are required to pay es Owner of the.Equipment ortomma to us each month ounestimate ofthe monthly equivalent or the annual property taxes to be Sergi Ifyau done[have $1 00 purchase option,we will file all personal property,use a other lex returns antl you agree to pay us a processing fee for making such filings. You agree to pay us up to$75 00 on the dale the first payment Is due as sn ongiwlion fee We reserve the night to charge a fee upon[erminalion of this Agreement either by Trade apt buyout or default Any fee charged under this Agreement may include a profit and is subject to applicable lazes 10.ASSIGNMENT.YOU HAVE NO RIGHTTO SELL,TRANSFER,ASSIGN OR SUBLEASE THE EQUIPMENT OR THIS AGREEMENT. We may sell,assign.or transrw this Agreemenl andor the Equipment wnhoul notice You agree that two sell,assign,or transfer(his Agreement emitter the EquipmeN.the maw lessor wig have(he some rights and benefds thetwe have now antl vnll riot Ingrain perform any o!as obligations You agree Thal the rights of the new Lessor rit3 net be Subject to any claims.defenses,or sat offs that you may have against us whether Or do[you are notified of such assignment The coat of am Egmpment.So(Iwere,services antlolher elements of INS Agreement has been negoba(ed between you and the Supplier.None of Lessofsassgnees will iidependenlly verify any such wale Lasswe assignees will be providing funding based on the payment you have negotiated with Supplier You are responsible for determining your acwunbng IreaMenl.(the appropriate lax,legal.inertial and attounitrg components of MIS Agreement 11.GEFAULT AND REMEDIES.(a)H yyoouu do not prey any lees¢payment or other sum We to us or other party when due or 1b)d you break any of your promises in[be Agreement w any other Agreement with us or (c)d you,or any gueranlOr of your oDligagans beceme msoNenl or commence,banknplcyy or receiverxhlp proceedings or have such proceedings commenced against you,you will be In default. If any part of a paymeN is mice men Three S3j days late,you agree to pay a Isle charge of ten percent(10%)of the illymenl whirl is late.or d less,the maximum charge allowed by law. If you are aver n default,we may do aitryw one or ell oEthe follaving (a Inslrvct Supplier Ip wehhold service,pads mid supplies ant l or void Pa Custgmor One Guarantee;(b)laminate or cancel this Agreement and require that you pay.AS LIQUIDATED bAAUGES FOR LOSS OF BARGAIN ANO NOT AS A PENALTY the sum of.g)all past due antl Carol Monthly Payments(w Other Periodic paymeels)and charges:(II)the present value or all remaining Monthly Payments(a oNer pmtooic ppayments)and chages.disoounletl a(lid rate of four percent(4%)per annum for the lowest rate permitted bylaw.whchaver IS higher),end 00 the present value(at Me same discount rate as speafied In Uause(ii)above)of the amount al any purchase oplion with respect to the Equipment or,d mane is specified,cur anticipated value of the Equipment at the end of the ten of this Agreement(Or any renewal Ihereaq,and Icj require you ldretmn the ERupmenl to us(o a bcalien desgnaled by us(and with rasped to any Schware,(I)immediately terminate your right to use the Sogw've miuding the de aNag(orr-srte a by remote cammunicellon of any Software.{n)demand me Immediate return and obtain possession of the Software and re4lcense the Software at a ppubhc or private sale:and/or Gii)cause[he Software suppgario lenntwte the 3aI1Ware Iwense.support antl other aenwas under the Sonoma license We may recover interest on any unpaid balance at the Tale of for percent(4'A)per annum 6but m no even more Ihen me lawful martmum rate Wa they also use any of the remedies eM Wble la us under Article�A of the Limferm Commercial Code as enacted in the State of Lessor or its Assignee a arty other law. Yo agree to pay our reasonabte costs of calledion end entacemen.including ed rrol limited to atiomeys fees and actual court casts rely leg d any claim wising under this Agreement Including,but not gmaed to.any legal adlon or retinal for colledlon If we have to lake pwsassron of Iha Equ'pmenl,you aaggree Io ppaay Itia cost of repossession The net proceeds of the sale of any,rpossessed Eqyuipmenl will be credited.any legainst whet you owe us VOU AGREE THAT WE WILL NOT BE RESPONSIBLE FOR low INDIRECT OR INCIDENTAL DAMAGES FOR ANY REASONS WHATSOEVER. You agree that any delay or failure to Agreements, greem ,younvraaive lessee s nenls underogrLcle 2FI 5t1&522nat the rdnUC y�hIS at a later Ilene All of our rights are wmulagve 11 is further agreed that yor rights end remedies are governed"elusively by this A reamenf and gh ( ) 0 12.UCC FILINGS You grant us a seam m y interest in She Equipment A this Agreeent 4 deemed a secured transaction Rod you Sahel us to record a UCC-1 financing statement or Sol milrumenl in Order b show our olwasl en the Equipment. 13.CONSENT TO LAW.JURISDICTION.AND VENUE:Tho Agreement shall be deemed fully executed and performed in the stale of Lease(or its Assignee's pprincipal place of business and shall be governed by and conslowd in accordance with 19 laws If me Lessor Or its Assignee shall bring any judicial proceeding n relation to any matter arisen under the Agreement, a Customer tnevocaby agrees that any each matter may be adjudged or determined in any Baud or courts in the slate of the Lessor or its Assignee's peat al place of business,or in any bow l or courts In Cuslomwtel s se of residenwo,w In any other court having lunsclichon over b e Customer Or easels of the Customer.ad at the sole election of the Lessor The Cos am.hereby irrevocably submits generally and urlaorddlonally to lhejunsdwUon of Soy saat court so elected by Lessor in relation to such meths BOTH PARTIES WANE TRIAL BY JURY IN ANY ACTION BETWEEN US 14. LESSEE GUARANTEE.You.area upon our red...L to submit the Memel of this Aareemenl to the Lessor As invention courier the same day of the facsimile car other slec ro pre transmission of the sieved Agre9mml Both patties set"that this Agreement sinned and submitted to us by fawimile of other electronic transmission shall.upon execution by us lmeneralty or elearontcally.as apnsabla).be bndinq up on me Paribas You wane Ore rbht to challenge in court the aumentich,of a faxed or other elecomicelly�nsmilled sinned carry of this Aomemot and some that the(axed or other eleclronlceiNdrensmltted wen conteininq Your lased or other elecbonlcely-Irmsmared signature and our manual w electronic signature shall be considered the Sate Original for all purposes,inaud'ing without lireashon.any enfacemanl schan under paragraph It 15.COMPUTER SOFTWARE Not with.Iardttg any alherlmns and conditions of this Agreement you agree[het as Io Software only.e)Wa have not had.do not hare,norwill have any tale to such Software,b)You have executed or will execute a sepaate software license AgreemenL and we are not a pany to antl have no fospainbdNes whatsoever in,agertls to such license poreemen[.q You have setedatl such Software and as per Agfeamenl Paragrag,4.WE MAKE NO WAItRA TIES OF MERCHANTABILHY,DATA ACCURACY,for INTEGRATION OR FITNESS FOR USE ANO TAKE ABSOLUTELY NO RESPONSIBILITY FOR THE FUNCTION OR IS L E SE A NATURE OF SUCH SOFTWARE,SYSTEMS INTEGRATION.OR OTHERWISE IN REGARDS TO SUCH SOFTWARE CUSTOMER'S LEASE PAYMENTS AND OTHER OBLIGATIONS UNDER THIS LEASE AGREEMENT SHALL IN NO WAY IN ANY WAY OF THE SOFTWARE. BE DIMINISHED ON ACCOUNT OF OR IN ANY WAY RELATED TO THE ABOVE SAID SOFTWARE LICENSE AGREEMENT OF FAILURE KMPF0001 --US 01M7114 55 KONICA MINOLTA Advantage CPC Maintenance Contract Sold TO:(legal Parnal ;. - "-` �,^ Shl o: --- - - Name Account Number: Name: Account Number. Address Line 1: Address Line 1: Address line 2: Address Line 2: SlreetAddress Street Address Cil . Slate. Zip: ZIP.— State: zip: Tax Exemption Ej qo ij Yes IcedacM..g.aad) Tax Exemption Number: PO Required w Yes tcoNmquu60 PO Number. PO Expualion Dale: Ativafltege CPC Maintenance Plan_' - Cost Per COPY Weh supple El wa-s suppl=-P-teased sePmtely Effective Date. Billing for CPC contract: Monthly Quaded, n�-1 Annually Contract Term(Months): 12El 24 36 qa 60 Overages billed: Monthly ❑ Quanedy H AnwDy Product Covered Under Contract Rom Model Description Serial Number Type Start Meter Read Monthly Min Volume CPC Monthly-MinS Overage CPC 1 C B/W 2 C B/W 3 C B/W 4 C B/W _ 5 C B/W 6 C BAN CGatohleYs ana7u�9 tJe14wackQowfedg6+y receipt andcpniRrJt tmKM83AdvarNage MaGltinarrceiia and Cond[Nens SchsdWaA dd�edllR-Df 10. fa[Wrl�n == oRJ(Mes wi�Ifalgnid 6ykiM9S ik+rtager, x -r � � s- r n Customer Name: MISS Representative: PNase Print Signature: KMBS Manager: wm AWhadmegeprysa0laavear CPslamer site Mb Tide: —FOR INTERNAL USE Now Nvcmer Monts eW/PAmpmeMOider RakaerancegJy M rAM ce&Ikdtrj KMaS El MaMlerence agai try lease Company � gvkr 5ervketl PE q: Agreement#: Cuslomer Code 1: Promotion# Price Plan#: Cuslomer Code 2. Subffmt#: Customer Code 3: Key Operator Contact: Phone: Email Addr' Meter Read Contact Phone. Email Addr. Accounts Payable Conlecl Phone. Email Addr: Special instructions: Add" at Documents Attached: Price Fzceplbn TM Fr:npt 4dewe Purdtase ceder CSMd AppOcalbn `..' 'Sales Re Numbei=: = ealef'Re Nime_Pldiee Pdm '.s" _•_ _. 'Solos Re":"EmallAddress': Originating: -- OrderTaking Servicing: Contract Processed: E] Wanawr,a 11 arena, (Branch Name) Sales District KONICANINOLTAauSNESSSOLU OMU.SA.,wc.10 WHIMM Drive RamsW NJWMa 20142w000 YAVN,kmacMmnminanaps Form: 1011-021411-C • KMBS ADVANTAGE MAINTENANCE TERMS AND CONDITIONS"SCHEDULE A" 56 (Revised 02-01-10) The fd4w1ng Perms and dead bons apply to Me pmvlilo-1 of malnlnrinte mr,ke,by MOmr2 Minolta Business Infmnatim contained in the DNA m providing ndwvk InteOranm smokes. M ES reserves the rigM1l w are Sdtrierse U.SA'inC.("MM8 5.�ro Customer dump Me term of Nis Ageemem: additional charges for service due to Customers mallSume,of Its network,software,a operM1rg rightsystm t ar 1.PAYMENT: Payment Is due within thirty(30)date from me dale mine In ki Shodd Me customs fall to 14,ASSIGNMENT: Cvslantt may rot asagn Ws Agreemenp walhml MMRS'eamre"vmten consent led `make any payment due hereunder,Or be or,became Insolvent or he a luny To or,a[guleve In any banknlptcy or event that MMRS assigns or wbcontri any a Its dpfi ad us under MIS Agreement,MMBS shall remain pima, 'ekero rskp pmcttting or any similar ahem offecarat Me affairs a Property of Custamu,ar NOlale any aspect Of responsible to perform these mllgemee. My claim or div erese Gleaner-may have r¢Idang to Mode oNigaila Run Agrmnen[,Mae may(1)rehsse W[oMo. w eve nce Me"Ugnwlt or provide Conm suable Supplies am must M1e asseem against I(MBS ark and:Its assignee. was may anpn,vMhW t Mute,any Of Its rights;pm may enter CuRame's pesub es to recover any property,a Equipment owned by KMOS or(2)fuehKh sere¢,can is Has Aimamem. time,hounaymel and en due bees,Sul to M prejudice to any,h oMu retie a am MMBS may have. If Customer falls rc make is.N eld"65: NI notices rmWld lO be given txY1d IIVs Pgreemmt shay bP In wdM1ng and still be yen[by U.' 1say/2 payment when due pursuant to INS AgN they,.here YdlI be a eemed Orange of pile and.wla dlf to (t 1N3%)per monde Including n ON wbl amount due al PIN maximum legal.mean dale ntent c lost law,ctroba,p ca I¢ss III,clan may to ION primes as!slurs: TO Custaner at : address listed Ad Me hobo a MIs Agreement and a Reaadndb a costs,red W co Coma tees,shall be re due under a by LAMBS n Me atom CASH P n MENTS ,mdudem MMBS,at 1p0`hell am5 Drive,Ramsey,W 07996,ghenhm: Office a Direct Ndmlria20on. mgepm,ererequrat roduetm by amounts due undo MN Agreement. NOCASH PpYMENS gIC1FPTEO. Accepted manners of paymml are hY major ritdit card arlpcks meee paVabWwKMB$. S6.2NDEMMl EQuIp ent CVvered end ccepted nskr West embeat. mate or dcausedepers by abide;employer or epenb,. all E MSS,I ffica and ttcepwd under IMs Agreement. Cudomer agrees to Indemnify, my 1. ed In.R¢ADr prey ed by M vnll provide(COxefa and binary op, meter readings at Me end a each Wiling and hob hemlen LAMBS,eb pmfEs Whand N enf ONINOend use of Iran ell Re rs liability,Calms t[Rorer t pdmi M n roamer presented M py. M t Shall tlargcl for da s Me Or print' by my by the MISS Cqulpnlmt R bates reasabade ahg l use foes)MISS as Of.1 a l as bse ly Me egdpmem,MathIncluding Out not IImI1¢d. MRS an MIs t.Faunen[. er copy or print slant,ho tlMnd as Me WS RNIN d eny do[ummf nc Image on the Wani^es arising(Tom Xlald use of dent or,fir pu as am ge badlyauded sold,as dedM,a ofpropently negligent egtl ant I MMNS equipment.Fa pu'mses s t gaso m A➢leemat,all such uses d d If equipment Shall r refer enced!In a re a ln hry person.Onl als said Injuries,death m property damage was Twsetl sdtly as MB msdh of a negligent copy�xHaS shay have in or [o mmimr me meter readings add If meter readings arena repo ice in O W An I^tembnal as or anlsam by LAMBS roamer,!(Mee May,o lddaln or esbmaw Meti any ra M agrees to pay!m main". E services LIsd m sunnier meter as.sing acid dick. net Ir or r da,toalter acual meta rMugg. mm[ dic,x ippcopy MA WARRANTY! MISS WARRANTS THAT THE SERVICES SHALL BE PREFORMED IN ACCARDAKES OO TF roller M I[ Far as a Slagle melee dick. at Each 11"x 1T copy will. Faodd as a double math teat Dupiexe f MANUFACTURER'S RECOMMENDATIONS ,Irk SPECIFICATIONS FOR THE EQUIPMENT.KMBS SOFTWARE IN DTHE Mpies snail be Counted at twice the rate a Ymdexed cudes. For mks,2 e03V-with banner panting WITH THE Es WHATSOEVER ExPRES$ORIMPEED ID MAREGgRDTO THE SERVICB,THE SOLADESA INOUDE 50clelN¢s,tle Idbvnng meter cMk dmryes uhny apply:18"to TT-3 tlkla;2]'to 36"e q Ulcks;36'to A]"= WITH THE EQUIPMENT OR INS INSfAND FITNESS AND MAINTENANCE,AND POSE. $LY EACLUOES ALL 1MPLIE 5<I.cM. IYARAAMIES OF ME0.OlANfAB1LIIYhePp FITNESS FOR A PARTICULAR PURPOSE. i 3.SITE PREPARATION A ACCESS: Customo'snail enuring Met alulpmal Is dace,in an em4mment that 18.REMEDY LIMITATIONS. The erlulpmml nay Out W returned to KMRS wyhOd MMRS'writ¢,tonnes ' ;onf erns wIlh No M pamidt rer5 spsMAMNIF and nNuthu medb end hva hear all OM, no E,WMN for my CUSTOMERS EMCLUSIVE REMEDY FOR BREACH OF WARRANITY SHILL BE REPAIR OF THE EQUIPMENT C SWRIMai^Cenall es required for hye"Wo.Such as tidedmee and anctneel wiring,nemOOellhg,and robe antl REPLACEMENT OF A NONCONFORMING PART, AT THE OPTION OF MUS THE PARTIES WAIVE THE. Waxer Rees AN dndthkal work erq¢md to the wulpmed(i.e. assocla[e0 pdphival equipment Power, RESPECTIVE RIGHTS TO SPECIAL,CpJSEQUETRTAL,FITMPLARY,INCIDENTAL OR puffs VE DAMAGES E hansmis9on and phone Was,ark mdemS)ON equipment Ilse cord am nataw3e'l by MIS Agreement Customer ANY PROVEN BREALTI OF THIS AGIREEMEM(1NOLUDWO WARRpNIY), THE PARTIES DO RESERVE THE RIGT dreg prnvpe LAMBS parsonr.N with flee and h.11 Edens w the equipment and any nedusery OpEmm,Ume W,the TO RECOVER CONTRACT DAMAGES ALLOWED VIA THIS ACAIEEMENT. MISS LIABILITY UNDER TN: odrpaase of fomslxm maintenance service+. Cusomer Mail arrange and hature Mal me a as employees N AGREEMENT IS LIMTTED TO THE Covers DAMAGES ON THE COST OF ALTERNATE MAINTENANCE M,,O, Present at all Umes when MMOS peieOr.el perform maintomame smokes.Relocation or make rely sldrumbt Of AND/OFt CCNSUMABIES WN34MED BY THE CUSTOMER MISS SHALL NOT BE LIABLE FOR ANY DAMAGE' e RIM.t H Out cwerc4 by MR maintenance Agreement. This SONLE,when repuesta,wit be at IME.led IN XUDINC3 BUT NOT LIMITED TO,DAMAGES USE TO LO55 OF DATA OR INFORMATION OF ANY KIND. LOE bnla6'e rate of MESS. OF M DAMAGE TO REVENUE,PROFITS OR tDODDWILL,DAMAGES WE TO ANY INTERRUPTION OF BUSINES DAMAGE TO CUSTOMERS COMMrtERS OR RETMOOMRS,EVEN IF M RS NUS BEEN ADVISED OFTsm POSSIBILII 4.COMMENCEMENT OF SERVICE: The ondpmart must be M good Wo ail ar On tea mmmaeemenl dale or OF SUCH DP3MG6. INS Agreement MMRS Chanes for parts and INS requ el to place the equipment In audit ronddon unless :ovaatl under any applicable warraname or a C"nu s maWename Agreement. MISS MI Invoke Me customer 19.APPLICABLE ULW: fills Agreement small ho warned by Me laws of Me Sure New Yak watrout repair 3nd this Sufi be In adymn to the price set forth on the hoed hared. to ehdce of law Add epee. In the event Of litigation a dhh proceedngs by ONES to anforcer Or defend any Wr m provislon Of MIs Agreement,Custmaeragrees to pay all casts and"NIMI es wstelre,by.(MISS,Includbg M 5.ADDITIONAL EQUIPMENT No malnwmenro service,for additional or subdA Egmpnea will be mouddd rot dranted to,real to attorneys fees. C➢R Fuller agrees to AN W,any pupae dereadM this made ay KMB5 Wall It is accepted by WM ,In wnding,for cvverye. ICMOS reserves Me fight W ad]vet the coverage In the Courts ofthe shate of FlewSmay,Consents to lurisdidlon In Met favor and walves Me Tight Mjury Mal, period Sur any.Md.t N wemnoted equ pdentto Wooke..In Te al dates. 6.SERVICC INCLUD¢D: kMBS'oblgatlms under This 20.FORCE MMEURE! Neither paRY Shall be meporWde for delays or Failure in PMm.wMe of MeAgreame Agrave ml n M monde Basic Malndememe Senioe m the (Ul.0 own failure to make PeMtmt)to Me Meet Mxt such pmry was hindered in Its pedamhand,by any ad r agapment covered by this Agreement.Bask Mein...Seed[¢N defirred as that lev j of maintenance Necessary (31 bvll d mbWNb,WbOr depute,or am abler ooduor ere beyond as r....No No . to manbh.the equipment In many apertm cp^dmm as Set forth In Ma equipment ambaca600hn. Basic Malrttuaat Seeded,InUapes labor and/or me➢ne remedial and preventive maldmaboal eerdix as well as 21.WAIVER S.SEVERASILITY: Fallum by MMOS to enforce soy po lddes of MIS Agreement or arty righ remetlbl parts and Cmsumedas Supplies,If MIS option is sdeded,as defined In section 23.All pert mpinnamems hereunder,IT failure to Event any decton provided for herein,shall M an way No cmadarnd a waWd a SM meet be m an eychange hands with,new,Or befourblshed Items. Emergency SeMce calls will be pafpread It no pON40M,TRAIN,or Nuaoer,or In any way affect Me rerty�s Tight w WE,enforce Or reerCse Me mama M Olm 3xtr Ibpge IRWIN--at busi a re hues. Unless Cpherwhea makeed,normal bbsinea hmrs are 8:30 a.m.ad powlDmN,Nghts,or dectlms It ropy have under Mi.Agreement If eny Weever.OF MIS lgmoment shall 1 SDO p.m.,Monday Mrough Friday,encluelve of holidays observed by I(MRS.Overtime charges.at MISS'Men unlawful, Yeld or Our ant drown umnfprcuble, than that tension Shall be deans, NNWMe am M mrmt rate,will he changed!for all service calls outside menial badness hours. In addition to,MMEs ne erv6 the Agreement and sleall ma affect Me Mai ly and elfmceadlty a Me,remelning povlsmna athe Agreement. right in delete dbcmnnued equlpneel !raft this Agreement K parts become Vnavllable far Eeconlimed equipment 22. ORIGINAL DOCUMENT: C➢Wmer IuNar agrees(a)Mat facsimile or dededdic Warner Shell t acceded as Oaglnal apna eyes and M)Mat MI5 Agreement or any document created pordriatho Ihls Agmente, ).PR 5V V E MAINTENANCE: Tevemve Mal^tergm¢Shill be performed i n Me almpment at the Ii teryah may be malndis al N an¢IEdmnkd kumadL MOORE and medieval system,a day of which Shall be considered C ]Caned by M¢T¢cnnlml S¢M[e MANOR Sur the PanKuhr model.PrEVenoVe bealmarr ace,MR include coming, Mgl^al'MRS mast—apt Orders dectrmlally finen Cunw.ru pwsuent tat Mis Agreement.didence,body be pbntebm, adfUssment, and May m made at Me Same U. remdlal Sand Is being pafarma,. KMBS rLu mY oblaCMor.w MeauMenlMryof MlS Agreemed.rany OpplmeN Created herevrne,beaedpn eltherU teUniCiare 4o rid tarry a Deliver carsumade supplies(tone`,dew4w,¢tu). R Is yne CORamds resporhslbllM1y used a fmsimlle SgM VMf Ma use OTa ropy rCM¢ved ham an d¢[Rme[adage System. to have Me necessary wpols avalWMe(afhe temnitlan's tse. 23.rolledSUPPLIES.INCLUDED IN THE BASE/PRINT t1 and W MIS aOba has Eee stlectd, roMOSmm th B. d,ame MONRORING. KMB$win deploy ark Sanablemx INS )far SdUlm,e a Ise C¢d in ReiaaORNIYp datlgndled Wefense as ME ,asides With[Muni,Iypes and OMEr an S dCmwmaNC SLpoIormle that 0 Management(ORM)System that Inter Cts warn MISS poduU(s)for the pupose d automated meter roaring, EquSupiliespment are defined as Ute a equ dads,deveradju ,New~ wMOg¢5 and P(1 siteMIS necessary to emote that U mearmul perfmmancemMRalrg,torWunable,and suWAY-lavel m IMNficr repleNslunmh and mWad sldtus eggpment Operates wlNn Me Equipment speclOutlonS(Wmghal Uaterm of MIS Agreement[UStomer epee. 'and as CeMbed In MISS'Digital Needs MalysR).Should Curtamer plitaut d MINOR YCME,Mlles reserves the Met the Cpw^^ade SURAPS are KMRS property Mph btd by Customer.Cuaamu cull Me Cmwmable uppl, light to Mes es5 an incremental buddlig Teener M e¢eed twenty flue dollars($25)per added, only will the cp^haRed a uiMent ark rvn M¢m 10 their C¢as NnO.pray. Custamd Shah not remove E OMdAmGe Supple$fr GM I`kAdM d2dgeaded LS Q6Mnefs ack radi qr Me Brat(age OF MN Agmmmr A.SELLER'S AGENTS:Customer atknawledges that it has bem advised Mat M employee,reme5¢nwhve o- N wa Men Trot Sett,resell or dhbwase lobster ON Cmsumathe Supplies w any dine,¢nbry,Onstomer w sgaRof MISS has any Wife ntly w Mnd MISS to arty ammhapm,pdmse,repream mpar,Or warranty we<mtul 'vane any mhGed Consumable SIMON:,ro KNOBS at the end d MIs Agre ". Cu,loma dhall eve resshnab - Iny d the aNulpmed of aervees. IMless an aMrmatlm,Isrornlee,represaRation,a warrnry N spetlfiolly set care w sine and protect MISS Consumable Supple,located at Computers locamn for eustai.T's raftimiamc rorh IT MIs Agreement It Men rot form a basis of MIS bargain and Shall rut be a hmealable,agalnR MISS Ca,taner,bear ask of ON d MMBS➢peed CmsumIW S➢ppl¢,In Me event Of then,fire a Other meant, ShkUd Cue Ws mar ofrnnsunableSupple,Speed theManufacture's Rdummendd YIeles fail Me eppllpb 10.DISCLAIMER: Thy Agreemem does na cove SaYke requl a due to maMunWon of parts,at m.Ns,or met by more Man 6%In an ghnst month., or should MMRS, In is reasorhahle disoreton, ONen^I E M Supplier of non-KMBS.4ndaaure. When the ON Of A par➢edar supply lbm may reuse ma[dne damage m ba.surmabie SQPPRN are belrg abused I^any rashlm.Customer agrees Peat MNBS Mail ha.M Me right to Me, require recessive servlcing,KMOS,upon notice W Cudadd,will rat pan tilde remedial a pnswokk,Ni for AN,any and,mass a Improper usage.The Mam M ufatmere Recommended Yields for e,Camndal,e Supplies a :hat equipment. By Nbodudog suppik a of affeVig m n ufeconre lnw the WRIBS equlp^mt Customer accepts Net Net III M he D:/Amhekm COO iudN tris.Audit Rights:Dmmg the term of this Agrlg•^ent and dumg the SV respanddlhry to pay fro any remedial W Corrective seMce rectuired. My alMaWs,modancatloU or Changes lO (60)day Mi INOW 161ety(awning the Time, .Was Mail nave Me right, apon Feawrebi¢nlm Or the equipment by stmeae other Man KMRS,IndW)%Clhadmd,may recut In laminate,d MIS Agreement. conMNm year a Maintenance call,TO With OnWmer5 usage Of Casumade Suppies. The Weft will t Without pxx aUlhmftelon,MIS Agreement does net apply to any equipment whadi Ceases to M a Me,cuawnd Conducted by comparing Me records gereartd by the equipment to Me Mi nufaclurafs Recommmdtd Yeads. dotbn de5tdbed m Me front Rde hereof. "IS AgmmddNt does We apply to a0Y N.lpmenf Rest or damaged tlhe nude[reveals Met Naoner has reader Me Memufadpngr5 RaOmmendd Toed for the applicable brit,led Trough adhere,abuse,mbouse,Men,Neglect,nets be third"That,fire,wdW,Casualty m any o mlmml Oewmer shall heamdly pay,to MISS an ameunt for NO MvdN Ocraomaten Supplies usage,based m he her, force,end any loss Or damage occurring Ram ary d the Whigui g Is sphlRcyN"Whaled from MIS Agreement [urgent M W fro that appyuNe CmSomeble Supply.KMOS reserves Me fight 0 Change Custpma for MI,,,W .uStaner wareanb and represents Mal Me mulMmt volt be used for"Were purpmes,and Net fro per5oral,or h w[N charges Incurred by KIDS for the,del",of eny excess Ouenbrsbl¢5up111d ddIw,,W w Curtama. heuseM1old Wrmaes. 24.ENTIRE AGREEMENT. This is Ilse entire AgreemeN between Gossamer and MMES on the Subject ON 11.AUtOMATICRENEWAL: 8 miceon,ndiVdua,equlMm tshdiautmmbcalNbWnerdQdlorsu[cess.doo herml vd wpe.SMCs any POOKed or Our a.lr¢pmal,rid awbtten,or,any dMr comnimfmUons Ending Fear terms at Ime etas bemp chamled by KMBS at Me Ume d her.ewal uMp55 Cyaanu a IG1B5 pwdes the dher malts ante serve MM panders for RS egdpneN and it may not be released,discharged,.hanged,a mpolRed re,, part, thirty(30)days wdten mace before the end of the wrred term a Its Imbdlm rot M renew MIs by an Impounded In wmwg Sgead by a dory auUDri[ad represe Ua of¢acb telly. Cuamrer agrees Brad, ,- Union faiewel,other boRY may canal MIS Agreement,well,Or wllhaR de se,upon MINT(30)days Purchase Order Or Other dcu.mentstlm Issua1 to MISS o rued r,Me edelmled a maimommN,K Ind atm .rate.rimce to the deer party. Upon cammisbm pursuant to MIs pamgrph,Customs will be STIFF for SaVe purpose k OFaptipH.e ark Cus[ame.wm use Wer tael ut,end a No m,and cudMms dvWI d Memm ae through Me effcemoe date of CNMeIWtion.In the event Ions Agreement IS ancel d Or not Fmewed,Ohmmer Malt not modify or AM to the tends aad conMbms of The Agreamad.IRIS Agreement MI ON,IN tred,on -eturn any unused OMSMS Id,Supoles[0 MOS.Should Me CLaom¢F fall W enema any unused Consumable mo paed by a^amnMzd FepresenlaMe of KMBS.NOtke d.Credence is huMywaivel by Drib tt, iupdies,MISS reserves The dgh[to charge fill any umhsed CoreOmable Supplies at Me Men Curran Tare for Such ]s.DIGITAL SUPPORT SERVICE(Dss Prpddg Customer a[cen w MMBs D ibl SOMIm Cents OSf Supplies. )' 9 tdedpnicaRV Of by eledvrle addle.OSS wClOdes WdmWeI NpMR on Items meaner an Me ASS Supper(, 12.EARLY TERMINATION CHARGES In the era,CUdmmer len^I^atee prior to Me enpl2lbn agree Idly te.n M^MKSS UST hldgdang gglWI MOU-ParglOn Davkee,GaM210/fi[e AppllraUmA Gdpd,ark Design ml athe of MIS Allots ant wmhoA cause or In Me event MISS nerninam areAgreement prior to the and 0the What term and 0.5dOp Operating SVsNms.Cudana hey er.+a=Exited level wOPat by tekphorae a electronically M dun W CMId ern m MAal brodai MISS Mil Nil and C Z~Oil be responsible to pay an early terminapm Support is avall bse dipng the ho rea a 8:B➢s.m.to 6:OOp.m.Eastern Time,Monday through Friday,exdudlr :Merge as Ipadatd damages,any Me as a IMmalty.Eddy I¢mlwdBm Ue ez MII De calculated rn the bient KMBS Observed M1tldel.DEC lams era sbbaa to cbenge by MOS.COstanu mslem(s)Won IN a^Read Maria, manna:I)KMRS way average the Mree(3)most redut NINO OMdods Of M RS mdnRYanu to&Mve a[Oa9n caTampn.Ass dos rot Include parts or labor refaQN to ne(wuk/¢mpNer Problems redOlydOy.halved In t average malnlemFMe agora, than m) muwdy that figure by the number of ngmalming billing par ds In the WiNng or sunnop network or fax hwdayow.Cum.hhatsvak charges,attachments or addldm,nay hNn -meM ng mexpird term,and Mm 19)divides Mal number by tea(2). addmooal DSS Charges. MMOS—I the right W TemaFMle Dss M.In the ever Mat any Dmbar. Margal,a -tkxe or Waschmenes melE R InlpeaCUeal far MISS to pnovltle DSS.Cuaanu Is reap rmda¢A M NETWORI(INTEGRATION: If Network In[egrapon sadder are pwded by MMBS,Delmher warrants that mdormlrg normal operator fpMlclla.sma wa w,w. as.and Network security fro yarns m a ngMI; j ME MMRS DdWI NEWS Af SC"DNA7 has beat Wdeately completed and MISS may rely On Me here. KONICA MNOLTABUSNES3 SOLUTIONS U.S.A..MC. 100 W1114m5 Drive Ramaey,NJ OiM6 2a1423.eo0S ww,wMmbs.kpmmMmal4.ue Form: 1011-021411-C 57 Advantage CPC Maintenance Contract Addendum -Additional Equipment Sold To: - Ship to'. Name: Account Number: Name: Account Number: Address Line 1. Address Line 1 Address Line 2: Address Line 2 Street Address. Street Address. City: Stale, Zi : Cil : Stale: 7J : ADDENDUM TO ADVANTAGE CPC MAINTENANCE CONTRACT Product Covered Under Contract Item Model Description Serial Numher T e —Start Meter Read Monthl Min Volume CPC Momhl Min Overacii CPC - 7 C BNO g C B/W g C B!W 70 C BAN 17 C BNV 12 C B/W 13 C BAN 14 C SO 15 C 13NV 16 C B/W 17 C Elm 16 C BAN 19 C BAN 20 C BAN 21 C 91W 22. C BAN 23 C BAN 24 C BAN 25 C BAN Y6 C BAN 27 C BNV 29 C BM 49 C BAN 30 C BAN This page is a continuation of the Advantage CPC Maintenance Contract dated between KMBS and Customer. Customer Signature: KMBS Representative: NONICA MINOLTA BUSINM SOLUTIONS U.B.A.,INC.100 WIIUams oMa aamsay,NJ0r646 201426aaae w+ hsuxs.AonW lnaua.us Form: 1011.021411•C 58 Drake, Dea From: Kevin Kowalke <kkowalke@kmbs.konicaminolta.us> Sent: Tuesday, May 27, 2014 3:01 PM To: Drake, Dea Cc: df reed @kmbs.konicaminolta.us;JMark@kmbs.konicaminolta.us Subject: Re: City of Kent one more question Dea, Thanks for the question because that was not addressed in our meetings or response. The click rate is locked for the length of the lease or 60 months with no increases. There are no increases or adjustments for inflation or cost of living over the 60 months. We guarantee no more than a 10% increase after year 5. No surprises! Kevin On Tue, May 27, 2014 at 2:52 PM, Drake, Dea<DDrake(cr�,kentwa.gov>wrote: Sorry guys; one more question Is there an adjustment in price on the click charges from year to year or are these click charged locked in until the lease expires? Are there any other costs related to the lease that adjust for cost of living or anything else over the 60 months? Dea Drake, Multimedia Manager Multimedia Services Division I Information Technology Dept. 220 Fourth Avenue South, Kent, WA 98032 Phone 253-856-4646 1 Fax 253-856-4700 ddrake0KentWA.00v CITY OF KENT, WASHINGTON KentTV21.com Facebook Twitter YouTube PLEASE CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS E-MAIL t Canon Solutions c4a-Hom CANON SOLUTIONS AMERICA by i May 21st,2014 An upgrade and replacement program prepared for: City of Kent Print Shop Prepared by: Mike Stuber, Government Account Manager Scott Luiidber, Production Specialist Canon Solutions America, Inc. 206-694-1829/ 206-694-1832 mstuber_kcsa.canon.com slundbergkcs a.canon.com a e • - May 21". 2014 Dea Drake City of Kent 220 4'h Avenue South Kent,WA 98032 Dcar Dea, Thank you for this opportunity you've provided Canon Solutions America (CSA) to prepare a solution proposal for the City of Kent's Print Shop. We truly believe that we at Canon can provide the type equipment, service, pricing and contract guarantees that will make for a very strong business relationship going forward. Canon offer's the City of Kent the best of technology in our production equipment with Canon's long-term history and success in color, along with the technology that came with the Oce acquisition,providing Canon with immediate unprecedented history in production Color as more prints are produced on Oce (now Canon) equipment than all other manufacturers! And, along with the technology and durability of the equipment comes with the most reputable service company. To Canon the customer experience is critically important. Our focus on production service is renown in the industry. With some of our customer's running 24 x 7 and producing in excess of 20 million impressions per month,we're expected to meet these critical needs... and we do with a dedicated team of production specialists! The City of Kent will be very impressed with attention we provide to service. Other benefits we will provide to the City of Kent include: • Internal financing with our own leasing organization- Canon Financial Services. This eliminates having to deal with Yd party leasing companies. • Canon is a very financially $640 billion dollar organization. The City of Kent will have no concerns in dealing with Canon from a fiscal standpoint. • Canon Solutions America is a direct Canon-owned organization. Our levels of support are extremely deep and our dedication to high levels of customer satisfaction are unmatched. • Canon is the most innovative company in the industry. Canon has been in the top 5 US Patent Holders for the last 28 years! The City of Kent can be assured of always getting the best and newest technologies available. • Canon's customer service call center'has been rated by BenchmarkPortal in the top 10 percent as surveyed for efficiency and effectiveness for the last (5) years in a row. B B • � Dea,we truly look forward to providing the City of Kent with a world-class experience. We're confident that your team will have the most productive, reliable, dependable and best service experience with our Canon solution. We look forward to implementing a very successful program with the City of Kent. Sincerely Mike Stuber&Scott Lundberg e e s The City of Kent Print Shop Account Team: Scott Lundberg, Color& Production Specialist,with 33 years of industry and Major/Government Account management will provide support on all our larger reproduction equipment and all over- size printing solutions we provide for The City of Kent. Mike Stuber-Account Manager Prior to joining Canon in November 2010,Mike was previously with Danka Office Solutions,a large national Canon dealer,for 19 years.He was instrumental in working with many large national accounts such as Starbucks,Weyerhaeuser,Alaska Airlines,UPS and Danzas. Workingwith Canon solutions for over 20 years,Mike is now supported and backed directly by Canon to provide the best customer experience available. Working with the State of WA/WSCA contract,KCDA and NlPA, Mike is able to bring the entire Canon support to The City of Kent through all of these Canon-direct contracts.Mike continues to receive on-going technical and solutions training from Canon and all our supporting vendors.Mike and his team now work with and support such organizations as and many more great organizations.Mike lives in Issaquah WA with his wife and(2)kids. John Mytinger is General Manager and will provide NW Management overview duties to the The City of Kent Companies account. John as 30+ years of industry experience also in all forms of management and ownership and ensuring a total customer satisfaction experience for The City of Kent from our team. Frank Wilson will provide overall Service Account Management to The City of Kent and will assist Mike Stuber in directly managing your account. Frank as over 25 years of service industry experience and will work with his entire service team to maintain a great customer experience. Assigned Technician- Canon has a range of long tenured service technicians,with experience from 12 to 32 years of field technician experience. We will assign The City of Kent with a primary technician in each marketplace that will respond to all normal service calls, and a backup team of technicians will be immediately available when multiple technicians are required. All of our technicians are ATSP certified and all have been trained directly at Canon's Service Academy. The City of Kent will experience rapid response from a technician with excellent customer relation skills. Contract Billing Supervisor- Kerry Aiton Kerry has been with Canon for 3 years and previously worked for Waste Management as a billing supervisor for over 15 years. Kerry manages a team of(3) hillers within our local billing department and will work with The City of Kent to create billing in any format that works best for you. Major/Government Accounts biller- Cindy Ashley Cindy handles all large specialized billing accounts and quickly and accurately provides summary&back up invoices for our large local &regional accounts. Cindy has been with Canon for 7 years. 4l1®-H EIML CANON SOLUTIONS AMERICA s e e • 6 6 Brief History — Canon Solutions America Combining the strengths of the former Canon Business Solutions, Inc. and Oce North America, Inc., Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by experienced professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious. A wholly owned subsidiary of Canon U.S.A, Inc. Canon Solutions America is headquartered in Melville, NY and has nearly 7,000 employees in 130 offices across the country. For more information on Canon Solutions America, please visit csa.canon.com. Why Canon Solutions America? There are many reasons why Canon Solutions America, Inc. is a premier choice for you to consider for your ID Card Printing. Here are a few: 1. We are a single source solutions provider. Our hardware, software and third party enablers combine for one of the most diverse portfolios in the industry. 2. We are a Canon U.S.A. Company. The relationship we have with our parent company is a strong and valued one. We are committed to providing outstanding quality and value that lives up to the Canon name. 3. Our ability to draw upon the support of Canon U.S.A and the technology they represent, yet still have the flexibility to create local programs which meet the specific needs of the markets we support,is a one/two combination rarely found in business. 4. The addition of programs such as National Technology Solutions Center shows the level of commitment we have to supporting our customers. We will continue to develop ways in which to improve our capabilities and ultimately provide you with outstanding customer service. To that end... a. We will listen to understand your requirements. B. We will provide the necessary solutions to meet those requirements. e. From a financial perspective,we will provide benchmark value. d. And we will offer outstanding service and support to ensure your ongoing satisfaction. can -n CANON SOLUTIONS AMERICA 64 3.0 VENDOR WORKSHEETS 3.1 VENDOR PROFILE Company Name Canon Solutions America Headquarters address 1 Canon Park, Melville, NY Local address if different 12856 Interurban Ave S.,Tukwila,WA 98168 Number of installations within the past 24 months 20 Number of local customers on Mtc./Repair contracts 4,000 Service/support staff location 22 # of trained service/support staff 19 Better Business Bureau Rating: A+ Length of time supporting proposed equipment #1 from introduction Length of time supporting proposed equipment #2 from introduction Length of time supporting proposed equipment #3 from introduction Length of time supporting proposed equipment #4 from introduction Length of time supporting proposed equipment #S Contact person for this RFP Michael Stuber, Scott Lundberg Contact Address 12856 Interurban Ave S, Tukwila, WA 98168 Contact Phone 206-694-1800 Fax: Contact E-mail msluber@csa.canon.com,slundberg@csa.canon.com Licenses Bonding Project Manager Michael Stuber Contact Address 12856 Interurban Ave S,Tukwila,WA 98168 Main Phone 206-694-1729 Cell: 425-652-5332 E-mail mstuber@csa.canon.com 11 65 3.2 VENDOR REFERENCES List two to three references per machine that are the same as, or similar to this project. Provide a duplicate set of references for any subcontracted work you plan on providing. References should include clients who receive maintenance support and at least one client machine operator per machine. MACHINE 1 (b&w): Reference #1 Organization WPAS Equipment VaJoPrint 110 Name Greg Warrian Title Information Systems Manager Address 2815 2nd Ave, Seattle,WA Phone 206-441-7574 x3800 Fax: E-mail gwarrian(&wpas-inc.com Brief description of project and your scope of work: Data Center, mainframe printing,copy center MACHINE 1 (b&w): Reference #2 Organization American Reprographics Company Equipment VarioPrint 110 Name Jeanie Farley Title General Manager Address 2701 Occidental Ave S Phone 206-818-8183 Fax: E-mail Jeanie.Farley@e-arc.com Brief description of project and your scope of work: Large print shop with 2 systems / / MACHINE 1 (b&w): Reference #3 VVV Organization Peace Health Equipment VarioPrint 110 Name Paul Loushin Title Print Shop Manager Address 4545 Cordata Parkway, Bellingham, WA Phone 425-876-7525 Fax: E-mail Brief description of project and your scope of work: Hospital Copy Center with 2 systems 12 66 /MACHINE 2 (Color): Reference #1 �.- Organization Sign Prints Equipment imagePRESSC6011 Name Brian Hayashi Title Owner Address 27106 46th Ave S,Kent,WA Phone 253/854-7841 Fax: E-mail Brian@signprints.com Brief description of project and your scope of work: Commercial Print Shop MACHINE 2 (Color): Reference #2 V Organization Federal Express-Regional Copy and Print Center Equipment Multiple imagePRESS and VarioPrint(16 systems) Name Jeff Davis Title Production Manager Address 5901 South 226th Street,Kent,WA Phone 206-954-6125 Fax: E-mail Brief description of project and your scope of work: Large Regional Print Center MACHINE 2 (Color): Reference #3 Organization Schweitzer Engineering Equipment 3 imagePRESS and 3 VarioPrint Name Becky Walker Title Production Manager Address 2350 NE Hopkins Court;Pullman,WA 99163 Phone 509-332-1890x1570 Fax: E-mail Becky_Walker@selinc.com Brief description of project and your scope of work: All office copier,wide format printers and print shop/copy center equipment(over 100 systems) 13 67 FRONT END SOFTWARE/HARDWARE: Reference #1 Organization Schweitzer Engineering Equipment Prisms Prepare Name Becky Walker Title Production Manager Address 2350 NE Hopkins Court; Pullman, WA 99163 Phone 509-332-1890x1570 Fax: E-mail Becky_Walker@selinc.com Brief description of project and your scope of work: Copy Center make ready software FRONT END SOFTWARE/HARDWARE: Reference #2 Organization American Reprographics Company Equipment Prisma Prepare Name Jeanie Farley Title General Manager Address 2701 Occidental Ave S,Seattle,WA Phone 206-818-8183 Fax: E-mail Jeanie.Farley@e-arc.com Brief description of project and your scope of work: FRONT END SOFTWARE/HARDWARE: Reference #3 Organization Tacoma School District Equipment Prisma Prepare Name Michael Griswold Title Production Manager Address 3321 S Union Ave,Tacoma j WA Phone 253/571-1170 Fax: E-mail mgriswo@tacoma.k12.wa.us Brief description of project and your scope of work: 14 Executive Summary Canon Solutions America, Inc. is pleased to present our customized solution in response to the City of I{ent's Print Shop Request for Proposal. We will demonstrate with our response that Canon Solutions America, Inc. is uniquely qualified to meet the City of Kent's needs through our products and services presented in this response. City of Kent's Objectives Canon Solutions America, Inc. understands that the City of Kent's objective is to secure a vendor that can provide: • The most durable and reliable products • A strong record of industry experience. • Exceptional customer service and support. • A service program and Service Level Agreements that ensure the equipment is in optimal condition. • Effective end-user training to optimize the productivity of the production equipment • A cost-effective solution. Our Solution Canon Solutions America, Inc.'s proposed solution to your current document management needs includes the following: Equipment Canon's technology in color is unmatched in the industry. With the industries true press technologies built into the imagePRESS, the City of Kent will realize unprecedented image quality, the tightest registration on the market and inherent reliability built into the system. Canon's CopyPress and DirectPress technology (from Oce) will provide the City of Kent with technology not found on any other devices in the industry. These (2) technologies will provide press-like image quality that is consistent on every page, without any drop in quality. And, our CopyPress technology has eliminated most of the inherent problem areas for copiers, including the photoconductive drum, the fusing section, corona wires, developer, and it operates at a much lower temperature. The City of Kent will experience unmatched reliability and consistent image quality for the life of the product. Ca-H®H CANON SOLUTIONS AMERICA NESSEEMPE Lastly, our PrismaPrepare make-ready software is unmatched in ease of use and power. This software will drive both your BW and Color Canon devices and provide color splitting and provide a very strong solution to make your Print Shop extremely productive. Experience Canon Solutions America, Inc. is a Canon U.S.A., Inc. company providing integrated systems technology that comprises one of the strongest solutions portfolios in the document management industry. Our unique and successful heritage is built upon an ability to offer unprecedented levels of service and support. As a leader in the office equipment industry, Canon Solutions America, Inc. can show you levels of productivity and performance that once seemed unattainable. Whether it's through our world- renowned networked office systems, graphic systems, copiers, printers, scanners, or fax machines, we provide the technology and the support you need to move into the future. Canon Solutions America, Inc. is committed to customer satisfaction. Our goal is to continually provide best-in-class sales, service, and support in order to ensure the level of satisfaction you deserve. Customer Service and Support Canon Solutions America, Inc.'s Customer Service Department focuses on resolving account management-related issues. Customers may call the toll-free number to reach a Customer Service Representative who will: • Answer general inquiries and issues • Handle billing questions and rebilling needs • Correct address and account information • Issue supplies needed for contract fulfillment • Resolve a service need • Handle meter read questions/issues Customer Service Representatives act as liaisons between Canon Solutions America, Inc. customers and the departments that support them nationwide,including Accounting, Supply Sales, Service, and Dispatch. The relationship between these departments ensures that our customers receive a timely and accurate response. In order to support all Canon Solutions America, Inc. customers nationwide, our Customer Service Department is available from 8:30am to 8:00pm NST. November 14, 2013—Canon U.S.A., Inc., a leader in digital imaging solutions,is proud to announce that fox the fifth consecutive year it has earned the Center of Excellence certification by BenchmarkPortal, placing its customer support center in the top 10 percent for efficiency and Ca-H01" CANON SOLUTIONS AMERICA a s e effectiveness. The Center of Excellence distinction is based on objective comparison to key performance indicators from the world's largest database of contact center metrics that is audited and validated by researchers from BenchmarkPortal. Service As a sales and service subsidiary of Canon U.S.A., Inc., Canon Solutions America, Inc. is part of a larger support network and can provide extensive support to you. Our service and support division is literally the backbone of our company's success. At Canon Solutions America, Inc., we take great pride in our comprehensive support structure which allows our customers to enjoy a blanket of technical service coverage that ensures their ongoing satisfaction. Canon Solutions America, Inc. implements a number of quality assurance programs to ensure machine productivity and overall customer satisfaction. • Quality Assurance for Technical Service Our service technicians are measured on machine reliability, not on the number of calls per day. As a result, customers are assured the maximum productivity time for their Canon equipment. In addition, our technicians are trained on the network support systems and software that drive Canon's sophisticated technology. For the customer, this means one service call, one technician. • Quality Assurance Checks Canon Solutions America, Inc. service managers conduct periodic follow-up inspections at customer locations to evaluate a service technician's recent performance and to ensure the customer is satisfied with the service. • Preventative Maintenance We establish preventative maintenance schedules to aggressively address technical issues before they become an operational problem resulting in equipment downtime. Service technicians will perform a Complete Call Process in which they service the unit to a preventative maintenance standard each time the unit is repaired. • ISO 9001 Certification All of our manufacturing sites in Japan and our manufacturing and return center in Virginia are ISO 9001 certified. ISO 9001 is a part of a family of quality management standards; it ensures that the customer receives a quality product/service and that the organization complies with any regulations pertinent to those products/services. a-"O CANON SOLUTIONS AMERICA • • e Training Canon Solutions America, Inc. can customize training to meet the City of Kent's needs. With every installation, our schedule coordinator arranges training for your key operators. We match our schedule to yours— traveling to your site when it is convenient for you and your team. We customize the training so that it focuses on your key applications and unique document management requirements. We also tailor the training to the audience, understanding that at each user level there is a different set of learning expectations. Our staff of professional trainers will help you learn how to maximize your new technology so that you may perform your job more quickly and efficiently. Training will include hands-on activities, manuals, and videos. Instruction can be provided in a number of ways: • Individual training • Group training in a classroom setting Training helps us meet one of our goals— to ensure that every time you choose a business solution from Canon Solutions America, Inc.,your staff is able to use it as you envisioned. That is when we can begin to meet your needs. Cost Effective Solution Canon is recommending the use of National IPA contract. This aggressively priced tool allows for a simple few steps to register and then makes the actual lease process very simple. Why Canon Solutions America, Inc.? Our goal is simple ... to help you achieve yours. Canon Solutions America, Inc. is a Canon U.S.A, Inc. company providing document management services and support. With a thorough knowledge of your business applications and workflow, our solutions are seamlessly integrated into your environment and supported by a web of technical and professional experts. Our services are designed to give you greater control of your operation and to compliment your core business initiatives. Our approach is simple ... to understand your goals and objectives and to design a strategy to help you achieve greater efficiencies. CANON SOLUTIONS AMERICA • 0 e e 0 - e • s Service Organization Overview As a sales and service subsidiary of Canon U.S.A., Inc., Canon Solutions America, Inc. is part of a larger support network and can provide extensive support to you. Our service and support division is literally the backbone of our company's success. At Canon Solutions America, Inc., we take great pride in our comprehensive support structure which allows our customers to enjoy a blanket of technical service coverage that ensures their ongoing satisfaction. Geographic Reach Canon Solutions America, Inc. provides geographic coverage in major metropolitan areas throughout the United States. Each region is supported by a comprehensive web of service professionals who provide best-in-class technical support to our growing base of customers. Beyond these critical regions, a network of Canon-authorized service companies stands ready to support your needs. All servicing entities must adhere to strict performance guidelines and must be fully certified to provide technical assistance on your Canon product. The strength of the Canon service delivery program is the over 500 locations across the United States who are all certified to meet Canon standards. There are over 10,000 factory-trained technicians who help solve technical and equipment problems wherever your site may be. All authorized service centers are required to submit a detailed business plan describing prospective territory and staffing plans as well as financials. They must agree to use only genuine Canon parts, and they must consent to unscheduled observations by Canon management. Service Hours Canon Solutions America, Inc.'s standard service hours are Monday through Friday, 8:30am to 5:00pm, excluding weekends and holidays. Service is available outside of the hours listed above. This is contracted on a machine-by-machine and/or location-by-location basis as requested. If you have critical uptime or volume issues, we can also provide a contract for a dedicated technician to be on standby in order to meet your specific business requirements. Ca-H®-H CANON SOLUTIONS AMERICA ME e ae Service Requests There are multiple options for placing a service call. Customers may place a service call by: • Calling the toll free number located directly on their Canon equipment. • Placing a request online athttp://www.solutions.canoia.com. • Logging onto their eManage account. eManage is an internet-based account management tool that provides administrative control over your fleet of Canon devices*. It fully integrates with our internal database system, providing you greater access to your account's information. Upon enrolhnent, you can begin taking advantage of the many features of eManage, such as identifying and validating devices, reviewing installations by location, submitting meter reads, viewing meter read history, placing service requests, checking service requests, ordering supplies, managing your organization's users, and retrieving important account information. In addition, those customers with toner inclusive service contracts will be able to order toner through eManage. This flexibility and control provides tremendous value. *requires an active service contract with Canon Solutions America, Inc. imageWARE Remote is firmware that is embedded in our imageRUNNER products. The function of imageWARE Remote is to automatically provide accurate meter reads without the need for customer intervention. It reduces administrative costs and increases accuracy. The meters are automatically read every day for the most up-to-date reporting capabilities. The Service Monitoring portion of this tool automatically notifies our Dispatch Department of a hardware/software error. This feature allows our Dispatch Representatives to proactively call the customer to confirm that service is required. Help Desk Call Center The Help Desk Call Center covers a wide spectrum of hardware, software, network connectivity, application, and workflow issues. It is the interconnectivity of these areas that sometimes creates challenging scenarios that require intelligent troubleshooting. The Help Desk is uniquely qualified to provide that type of assistance. The hours of operation are from 8:30AM to 8:00PM EST. CANON SOLUTIONS A ERICA - • • a Service Technicians Canon Solutions America, Inc. service technicians average 12 years experience and are factory trained on Canon's equipment as well as the network support systems and software that drive its sophisticated technology. Our primary service objective is to resolve the problem on our first visit and eliminate the need for additional calls for the same problem. To accomplish this, our service organization: • Offers unparalleled manufacturer direct service and support • Delivers an average response time of four hours • Utilizes a state-of-the-art Automated Dispatching System: o Live person responds to caller o Service technician receives text page with customer information o Service technician calls customer with expected arrival time and if applicable, troubleshooting occurs over the phone Our service technicians are measured on machine reliability— not on the number of calls per day. As a result, customers are assured the maximum productive time for their Canon equipment. For the customer this means one service call, one technician. All new technicians attend an extensive new hire training program called Printing and Digital Imaging Foundations (PDIF), which provides the technicians the tools to maintain, troubleshoot, and repair Canon products. The course itself is approximately 38 days in length. During this time, the new hire service technicians receive classroom-based training and hands-on training in the field. The technician upon successful completion is certified on a Canon specific model, which is based on territory demand, and has received critical skill courses that enable him or her to be a successful service technician in the field. The critical skills portion of their training includes the following: Customer Satisfaction Skills, Basic Network Install, Complete Call Process, Troubleshooting, Communication Technology. Ongoing product training and certifications are provided on continual basis based on new technology and field territory growth. The Association of Technical Service Professionals (ATSP) program is designed by Canon USA to uphold the high performance standards intended to support the needs and expectations of Canon customers. The ATSP program provides assurance that its certified members have attained a level of knowledge and performance that is second to none in our competitive business. The program sets out strict guidelines to which service technicians must adhere, ensuring customers receive best-in-class service. Canon Solutions America, Inc. is proud of its high volume of certified professionals currently in our corporation. Ca®®®-H CANON SOLUTIONS AMERICA e a s Preventative Maintenance We establish preventative maintenance schedules to aggressively address technical issues before they become an operational problem resulting in equipment downtime. Service technicians will perform a Complete Call Process in which they service the unit to a preventative maintenance standard each time the unit is repaired. He/She will clean all optics and remove,inspect, and clean all assemblies of the machine and its accessories. This Complete Call Process ensures a consistent level of service at all times. Service Escalation For technical issues that require further escalation,we have the following process: • First, the service technician will attempt to troubleshoot and resolve the technical issue with the customer over the phone,if applicable. • If on-site service is necessary, the service technician is dispatched to the location. • If the service technician is unable to resolve the issue, he/she will contact the Field Service Manager or Specialist for further assistance. • If the issue requires further escalation, the Technical Support Group will assist with the repair. • If the issue persists, the Canon U.S.A., Inc.Technical Support Group will intervene. • Once the service technician has exhausted all levels of support with unsuccessful results, Senior Management will review the machine for replacement. Meter Read Management Canon Solutions America, Inc. offers a variety of meter reading submission methods. The City of Kent may submit them manually by calling our toll free Customer Service Department; however,we encourage you to use our automated submissions tools, cManage and imageWARE Remote, which are free of charge. eManage is an internet-based account management tool that provides administrative control over your fleet of Canon devices*. It fully integrates with our internal database system, providing you greater access to your account's information. Upon enrollment, you can begin taking advantage of the many features of eManage, such as identifying and validating devices, reviewing installations by location, submitting meter reads, viewing meter read history, placing service requests, checking service requests, ordering supplies, managing your organization's users, and retrieving important account information. In addition, those with toner inclusive service contracts will be able to order toner through eManage. This flexibility and control provides tremendous value. *requires an active service contract with Canon Solutions America, Inc. CiAR O CANON SOLUTIONS AMERICA • 6 6 imageWARE Remote is firmware that is embedded in our imageRUNNER products. The function of imageWARE Remote is to automatically provide accurate meter reads without the need for customer intervention. It reduces administrative costs and increases accuracy. The meters are automatically read every day for the most up-to-date reporting capabilities. In the near future, this too] will also provide real-time service and supply information and automatically communicate hardware/software errors. Supplies Replenishment The City of Kent may call the toll free Customer Service Department to speak to a Customer Service Representative who will place the supply order. This Department is available Monday through Friday, 8:30am-8:00pmEST to accommodate our customers with offices nationwide. This toll free number is located directly on the Canon equipment. The representative will verify a contact person, address and serial number, inquire about the number of toners needed, and provide a confirmation number. The City of Kent may also place a supply order via eManage, a web-based account management tool included with an active Canon Solutions America, Inc. service agreement, and online at http://w-,vw.solutions.canon.com. CANON SOWTION5 AMERICA 77 3.3. BID PRICING PROPOSAL 3.3.1 Proposal Price Quote Based on the Vendor Responsibility in the Scope of Work, the vendor is submitting a proposal for the following services Check all that apply (Add any additional) Review current work type and volumes in the City of Kent Print Shop Hands-on demonstration of the proposed equipment Ongoing maintenance/service contract Lease or purchase contract Installation V Training � Relocation/removal of existing equipment if required N/` Remote click counts J Billing and contract management description Other (please specify) Other (please specify) Other (please specify) Other please specif cprc�� 1 S Z/ / Signature Title �Date � The winning vendor shall be required to use the standard City of Kent Goods and Services Contract, including proof of insurance satisfactory to the City or a pre-approved purchasing contract such as the Washington State Purchasing contract or similar. 15 City of Kent 78 Canon Solutions America Proposal Canon Production BW Solution: Item Code Description Lease Purchase 8116B028 VarioPdnt DP-Line Main Engine Base Model Set $ 1,165.20 $ 67,744.00 Includes: 607113009 VarioPrint DP Line 120 Base License Set with Printer Operation Care 8117BO23 External Paperinput Module-CS Kit 5735B006 VARIOPRINT DP SADDLE FINISHER-AK2 28868002 Document Insertion Unit-Fl 2888BOD1 Paper Folding Unit-Fl 6080BOD1 Operator Attention Light-Cl 5870BODI Color scan to file/e-mail-Cl 5874BODI Streaming-Cl IP120 BPC INSTALL PAK VP 120 1972VO64 ESP NEXT GEN PC5 POWER FILTER(120V115A) XG-PCS-15D 1972VO76 ESP NEXT GEN PCS POWER FILTER(208V/20A) XG-PCS-20820D 2195VO21 VARIOPRINT DP IMPLEMENTATIONSERVICES 2195VO20 VARIOPRINT DP OPERATOR TRAINING PrismaPrepare Make-Ready Software Canon Production Color Solution: 4482BO71 image PRESS C6011S Set<1><2> $ 1,393.00 $ 80,991.00 Includes: SG296013 imagePRESS C7011VPS Series License Activation Kit<3><4> 0468B000 Colorlmage Reader-H15et 0470B002 DADF-R1 1400BOOl POD Deck-Al 4492B002 Saddle Finisher-Al2 051813002 Document Insertion Unit-CS Set 8002AO04 X-RITE EYE ONE SPECTROPHOTOMETER(POS) 2613V127 1COLORLYNX ADD-ON CALIBRATION PROFILE SETS-O-L%-P1-CSA 1338V911 DIGITAL QC 30 AMP SINGLE PHASE SURGE PROTECTOR PT80-120TM Install Pack 1197V643 ADVANCED RIP TRAINING 2601V913 IMAGEPRESS C6X%X/7XXX SERIES IMPLEMENTATION SERVICES RY LOCAL SYSTEMS ANALYST 2601V914 IMAGEPRESS C6%%X/7XXX SERIES OPERATOR TRAINING BY CLIENT EDUCATION SPECIALIST Total $ 2,556.20 $ 146,735.00 Options for imaeePRESS Item fade` _ Description , 2898BOOl Booklet Trimmer-DI $ 115.40 31098002 Puncher Unit-BB1 $ 7.67 2825B004 Professional Puncher-Bl(Includes Integration Unit Al) $ 130.78 302813004 Color Coil 44-Hole Punch LTR-Al $ 10.50 3028BOOl Plastic Comb 19-Hole Punch LTR-Al $ 10.50 0 tfons for varioPRINT Item Code': -Description _ 6071BO10 Downgrade from 120 ppm to 110 ppm $ (55.95) 2898BOOl Booklet Trimmer-Ol $ 115.40 573813002 Puncher Unit-BSI $ 767 282SB004 Professional Puncher-Bl(Includes Integration Unit-Al) $ 130.78 30288004 Color Coil 44-Hole Punch LTR-Al $ 10.50 3028BOOl Plastic Comb 19-Hole Punch LTR-Al $ 10.S0 City of Kent 79 Canon Solutions America Proposal ser�ice Maim BW: VarioPRINT 120 all pages $ 0.0036 Color: imagePRESS C60115 all color pages $ 0.0450 all black pages $ 0.0105 Accessories Booklet Trimmer-01 $ 0.00 1 Document Insertion Unit F7 $ 0.00 Paper Folding Unit F1 $ 10.00 ProPuncher Unit B7 $ 70.00 Software: prismaPREPARE(follows 1 year warranty) $ 127.00 *All Service Prices are Fixed for(5)years **11 x 17 pages count as a Single Click 80, r- --- — — 81 _ k s =1 � f M1 Production B&W and Color Copier/Printer (MF ® ) , v2 City of Kent Print Shop Prepared by Scott Koiterman, Services & Solutions Executive May 23, 2014 xe rox Xerox Confidential. 82, - xe rox Scott Kolterman May 23, 2014 Services &Solutions Executive Xerox Corporation 6400 Southcenter Blvd. Tukwila,WA 98188 Scott.Kolterman@xerox.com Ms. Dea Drake let 206 241 1234 Multimedia Manager fax 206 241 1340 220 4th Avenue South cell 206 450 0904 Kent, WA 98032-5895 Dear Ms. Drake: Xerox is pleased to offer the City of Kent our proposal for Production B&W and Color Copier/Printer (MFD)for the Kent Print Shop. Our proposed solution meets your goals and offers added benefits to the City that will result in real cost savings. We have prepared the enclosed Proposal for your consideration. Our contract offering is based on the prices, and terms and conditions of the KCDA BPA Contract"KCDA". Although the KCDA Contract includes requirements that are similar to those included in the City's RFI, the KCDA Contract does include some deliverables that are slightly different. Those differences are addressed in our Proposal, which also establishes the KCDA Contract as the basis of our contract offer. Please note that our team is prepared to discuss our Proposal and KCDA Contract in detail, and adjust our proposed equipment, support services, terms, and/or price offering based on the KCDA's final requirements. Upon award of this RFI, Xerox agrees to negotiate a final Contract that incorporates the mutually agreed terms contained in the KCDA Contract, our Proposal, and any additional negotiated item(s). We understand that managing document the output processes across your enterprise can be challenging. Increased volumes, diverse vendor technology and ever-rising costs draw your attention away from your core business and force you to spend unnecessary time and money. Our inclusive solution offers you the latest technology in networked digital devices and one process to manage them—making life simple for you. By partnering with Xerox, you will: Benefit from a single provider for your multi-vendor environment. We can oversee the implementation, transition and ongoing support for all devices, regardless of manufacturer. • No longer worry about device installation and removal, training, supplies replenishment and break/fix. Xerox will take control of your infrastructure and transition the City to a more-efficient and cost-effective print environment. • Profit from innovative technology. Xerox Production Equipment are true multi-tasking machines that allow your employees to work smarter, not harder. Our devices offer the latest software features to seamlessly integrate with your environment in an efficient and secure way. Xerox can provide you the freedom to focus on your real business and simplify the way your work gets done. Our goal for this proposal is to build a long-term and successful partnership with the City of Kent. Thank you for your consideration and confidence in Xerox. We look forward to the next steps of becoming the ideal partner to the City. Regards, Scott Kolterman Services & Solutions Executive Xerox Confidential 83 Table of Contents A. Executive Summary.................................................................................. 1 Aligningwith City Goals ................................................................................................1 Company Background including Primary Markets Served ............................................4 B. Completed Vendor Worksheets from Section 3.0 ..................................... 6 3.1 Vendor Profile .........................................................................................................6 3.2 Vendor References.................................................................................................7 3.3 Checklist .................................................................................................................8 3.4 Pricing and Services Proposal ................................................................................9 SignaturePage........................................................................................................... 10 C. Copy of the Proposed Contractual Requirements.,................................. 11 D. Warranty Agreements/Xerox Total Satisfaction Guarantee ..................... 12 E. Proof of Insurance .................................................................................. 12 F. Additional Materials................................................................................. 13 Proposed Copiers/Print Servers/Front End Software.................................................. 13 Addendum A: Print Shop Multifunction (B&W) Device Replacement..........................20 Addendum B: Print Shop Multifunction (Color) Device Replacement .........................22 Addendum C: City of Kent Print Shop Demo Materials...............................................24 Conclusion ............................................................................................. 25 The contents of this proposal are considered to be Xerox private data and are provided for the exclusive use of the City of Kent. The contents herein may not be reproduced without the specific written permission of Xerox. This document is for informational purposes only and does not constitute a contract or an offer to contract. ©2014 Xerox Corporation. All rights reserved. Xerox® and the sphere of connectivity design are trademarks of Xerox Corporation in the United States and/or other countries. Xerox Confidential 84, , A. Executive Summary Introduction At Xerox, we understand that government agencies all share one common goal: to efficiently and effectively serve the people. However, extreme fiscal constraints, increased demands and fewer resources can leave government agencies scrambling in search of operational efficiencies in order to achieve their goals. The City's mission to choose the right partner to manage its print infrastructure is critical. Xerox can make the decision easy. As a provider of services to more than 1,700 federal, state and local governments in the U.S. alone, no other supplier has the credentials and industry expertise found within our portfolio. Our comprehensive solution can transform the way you work while improving the way in which you serve your constituents. By aligning with a provider like Xerox, the City will achieve enterprise-wide efficiencies and gain the freedom to focus on your goal of effectively serving the people. Aligning with the City Goals e Scan to file The 560 has the ability to scan to file and scan to email. This feature allows the City of Kent to easily move digital documents Print—on-demand Digital printing allows print on demand. Reducing the need to store documents and forms and only printing them as requested. Print on demand saves the city both time and money. Variable data services With the background forms feature on the FreeFlow Controller, City of Kent will be able to produce simple variable documents for your customers. Expand high-speed All proposed solutions can be accessed and controlled via any digital printing from the desktop computer. Expanding the control and convenience for desktop your print shop operator. Expanded finishing Xerox has proposed an optional square fold face trim booklet capability maker for our solution. Please see pricing addendum. Increased speed and The new Xerox proposal increases your color production from Xerox Confidential 85 improved delivery 40ppm to 65ppm. This will directly improve speed and delivery times times. Redundancy (back up) In the rare case that both proposed machines are down, City of capabilities. Kent is welcome to utilize the Xerox Tukwila Demo Room for a back-up solution. Solution Overview Technology Xerox is pleased to provide to the City our proposal for the single and multi-function print devices. These models/configurations are recommended because they meet and/or exceed all of the specifications as outlined in the RFP. Additionally, Xerox printers have differentiating characteristics that offer unique advantages to the City. Comparative tests conducted by independent research laboratories have consistently shown that Xerox devices offer substantial advantages through enhanced productivity, faster workflows, dependable security, improved cost control, effortless device management and impeccable green credentials. The fast print and copy speeds of Xerox multi-function devices are complemented by an intelligent design that keeps the whole workgroup more productive. For example, intuitive ease of use, the ability to perform multiple tasks simultaneously, powerful productivity tools and easy-to-replace consumables help the whole team to work smarter, not harder. Security The City can depend on having a secure print environment with Xerox devices. We currently have the broadest portfolio of Common Criteria Certified Multi-Function print devices in the industry. Our latest products offer the most comprehensive set of security functionality in the industry. The scope of a Common Criteria evaluation varies by manufacturer. Xerox is the only vendor to certify the complete device, not just the kits or subsets of functionality. Xerox devices are certified at EAL2. This means that information is secure moving into and out of all of the portals such as printing, faxing, scanning as well as resident on the hard drive. We engineer our MFDs with built-in security features, providing a wide array of the latest security options for secure documents, devices and networks that seamlessly integrate with our client's infrastructure. When it comes to security certification, Xerox believes that a complete system certification provides a better assessment of security than one limited to only a component or kit such as the case with some other vendors. Delivery and Installation Xerox's proposal includes all delivery and installation as requested in the RFP. Xerox has successfully implemented technology solutions for thousands of clients. The Xerox Project Manager will work collaboratively with the City representatives to co-create a comprehensive Project Implementation Plan that considers all of your delivery and installation requirements and reduces disruption to day-to-day business. Analyst Services are available ` virtually at no-charge and in-person for an additional fee. - r Training Xerox's proposal includes the training necessary to ensure that your end users and staff leverage the features of your new Xerox technology for maximum efficiency, productivity and device uptime. Training will be fit„ delivered via certified trainers. Xerox will provide onsite customer education for all Single and Multi-function console printer devices. Brainshark Xerox Confidential training will be provided for all Xerox desktop devices. This combination of training programs has proven to be a flexible and cost effective means to deliver training across diverse sites and user populations. Training will be provided for key operators coordinated with the implementations of each site. On-site training will be conducted on the device in small groups and provides an opportunity for users to ask questions and program jobs. Brainshark training will be provided to end users through a link, module and access code for each of the proposed models. Users will be able to access the training online at any time and from a location that is convenient for them. The training will be provided in modules and users may complete the entire training or focus on select topics. Device operation, troubleshooting, and consumable replenishment will be covered. Additionally, the training is available following the initial deployment should individuals require additional information. Maintenance & Support Xerox's proposal includes all equipment and supplies agreed upon by Xerox and the City, delivered via Xerox carrier to the City locations. Once our hardware is installed, a Xerox Full Service Maintenance Agreement (FSMA) will help to ensure an increased return on your investment(ROI). The FSMA includes all parts, labor, software updates, maintenance and travel for your product's operating hardware and software. Standard service coverage hours included in the FSMA are from S a.m. until 5 p.m., Monday through Friday, excluding designated holidays. The City will also have access to a dedicated support staff through Xerox Connect Advantage. This combination of diagnostic technology and highly-skilled experts provides immediate problem resolution of any technical issues, and allows for minimal service disruption, maximum device uptime and ease of use for your employees. Remote support specialists can be engaged proactively straight from a device, online or over the phone to assist with hardware or software problem resolution. Our specialists aim to solve your problems quickly and seamlessly, and will dispatch a service technician on site if further assistance is required. If Xerox cannot repair your product to its full working order, we will ensure you receive a comparable replacement product with an identical model or.one with comparable features and capabilities. See "Total Satisfaction Guarantee' below. Preventive maintenance is also included on all service calls. For Xerox brand devices, a Service Technician will handle all preventative maintenance and product reliability processes at the time of service, when all device components are reviewed, cleaned or replaced as needed. Xerox will make repairs and adjustments necessary to keep the equipment in good working order and operating in accordance with its written specifications(including such repairs or adjustments required during initial installation). Maintenance Services cover repairs and adjustments required as a result of normal wear and tear or defects in materials or workmanship. All of the above are included in our proposed solution at no additional cost to you. Why Xerox? As a recognized services industry leader, Xerox possesses a broad portfolio of the latest technology and document imaging software. Our continuous commitment to innovation and research and development has produced award-winning lines of MFDs with unmatched features and capabilities. In recognition of our collection of equipment, solutions and services, Xerox has garnered acclaim from industry analysts such as Buyers Laboratory LLC (BLI), the world's leading independent evaluator of document imaging hardware and software. BLI recently named Xerox the recipient of the 2014 Document Imaging Solutions Line of the Year in recognition of our originally-manufactured devices and software and imaging solutions. With a complete and compelling solutions portfolio now augmenting our best-in-class hardware and equipment,Xerox's solutions line-up is the most comprehensive among those of industry competitors. Xerox Confidential 87 Brief Company Background Including Primary Markets Served The origins of Xerox date back to 1906, when the Haloid Company—a manufacturer and seller of photographic paper—was founded in Rochester, New York. The Haloid Company went public on April 17, 1936. Chester Carlson, a patent attorney and part-time inventor, made the first xerographic image in his makeshift laboratory in Astoria, Queens, in New York City, on Oct. 22, 1938. He spent years trying to sell his invention without success. Some 20 companies, IBM and General Electric among them, met his invention with what Carlson called "an enthusiastic lack of interest." Finally in 1944, the Battelle Memorial Institute in Columbus. Ohio, contracted with Carlson to refine his new process, which Carlson called "electrophotography." Three years later, The Haloid Company approached Battelle and obtained a license to develop and market a copying machine based on Carlson's technology. Haloid later obtained all rights to Carlson's invention. Carlson and Haloid agreed the word "electrophotography"was too cumbersome. A professor of classical languages at Ohio State University suggested "xerography," derived from the Greek words for"dry"and "writing." The Xerox Haloid coined the word "Xerox" for the new copiers, and in 1948, the word 914 Xerox was trademarked. In 1949, the first xerographic copier, the Model featured A, was introduced. Inspired by the early, modest success of its Xerox is IS part of copiers. Haloid changed its name in 1958 to Haloid Xerox Inc. The as American history in the company became Xerox Corporation in 1961 after wide acceptance of the Smithsonian Xerox 914, the first automatic office copier to use ordinary paper. In 1966, the first successful fax machine—the telecopier—was introduced. Institution During this period of innovation, Xerox also began to create its global footprint, expanding into Canada in 1953. By 1956. Xerox was also in the United Kingdom, with Japan, Central and South America and the Netherlands following in the early 1960s. Today, Xerox conducts business in 160 countries around the world. September 2009 marked the 50th anniversary of the Xerox 914. More than 200,000 units were made around the world between 1959 and 1976, the year the company stopped production of the 914. In 1985, 26 years after its introduction, Xerox announced that it would no longer renew 914 service contracts in the United States. Instead, a time and materials repair service was offered for the more than 6.000 units still in operation. Today, the Xerox 914 is part of American history as an artifact in the Smithsonian Institution. In 2007 we acquired Global Imaging Systems, Inc. to combine its small and mid-size business market expertise and nationwide distribution network with our rapidly expanding document product and service portfolio. Also in 2007, twenty-seven-year Xerox veteran Ursula M. Burns, who joined the company as a mechanical engineering summer intern in 1980, was named company president on April 3 and also elected to the Board of Directors. On July 1, 2009, in the Fortune 500's first female-to-female hand-off, Ursula Burns succeeded Anne Mulcahy as Chairman and Chief Executive Officer, becoming the first African-American woman to head an S&P 100 company. Most recently, Xerox completed its acquisition of Affiliated Computer Services (ACS). With the 2010 purchase of ACS, the world's largest diversified business process outsourcing (BPO)firm,Xerox became a $22 billion global leader in business process and document management. Xerox Confidential 88 , Overview Today's Xerox, with sales of$21.4 billion and operations in 160 countries, is the world's leading enterprise for business process and document management. With the industry's broadest portfolio of document technology, services and software, we provide solutions to enable our customers—from small businesses to large global enterprises—to focus on their core business and operate more effectively. For more than a half a century. Xerox has been a leader in document technology and services. We continue to build on this heritage of innovation. Through our acquisition of Affiliated Computer Services (ACS) in February 2010, we have transformed our business and now are the world's leading enterprise for business process and document management, offering services that include: business process outsourcing, data processing, claims reimbursement, automated toll transaction, managing customer care centers and HR benefits management. The new Xerox is dedicated to innovation, service and giving our customers the freedom to focus on what matters most: your real business. Headquartered in Norwalk, Conn., Xerox has more than 143.000 employees globally, including 3,300 sales professionals, 9,000 technical service employees and 100,000 employees serving our customers through on-site operations or off-site delivery centers. Our principal executive offices are located at 45 Glover Avenue, P.O. Box 4505, Norwalk, Connecticut 06856-4505. For more information, visit http://www.xerox.com, hftp://news.xerox.com or http://www.acs-inc.com. For investor information, visit http://www.xerox.com/investor. Markets Served As a global leader in print and document services, our customers span every industry in pretty much every geography. At a very high level, we would summarize our relevance to different industry grouping as follows: • Any industry focused on serving large numbers of consumers—banks, insurance companies, telecom providers or retailers—needs to manage communication and interaction with those customers. We can help them implement customer-centric processes and better exploit customer information to improve customer experience and grow customer profitability. • In manufacturing, technology, software, chemicals and natural resources, businesses need to manage documentation relating to products, processes and health and safety. We can help them standardize on global processes, adapt to shorter product launch cycles, and ensure that accurate and timely information is available where it's needed in the business. • In public sector, organizations are under pressure to do more for less, and adopt a more citizen- or service-driven approach to their activities. We help City, State and Federal government(s) find cost savings in their document and communication processes, and reinvest these to improve services to their communities. • Professional services firms and other business services companies need to present a consistent brand image across customer projects, manage compliance, and ensure that employees have access to the right documents and knowledge. We can help them find efficiencies in all these processes and help their support functions offer a better service to their business units. Xerox Confidential 89 B . Vendor Worksheet from Sect 3 3.1 VENDOR PROFILE Company Name: Xerox Corporation Headquarters address: 45 Glover Ave, PO Box 4505, Norwalk, CT, 06856 Local address if different: 6400 Southcenter Blvd, Suite 100, Tukwila, WA, 98188 Number of installations within the past 24 months: 5,000+ Number of local customers on Mtc./Repair contracts: 1,000+ Service/support staff location: Tukwila, WA # of trained service/support staff: 25 FTE based out of our Tukwila WA location are trained specifically on the proposed Xerox devices. Better Business Bureau Rating: A+ Length of time supporting proposed equipment #1: 7 years minimum Length of time supporting proposed equipment #2: 7 years minimum Length of time supporting proposed equipment #3: 7 years minimum Length of time supporting proposed equipment #4: 7 years minimum Length of time supporting proposed equipment #5: 7 years minimum Contact person for this RFP: Scott Kolterman Contact Address: 6400 Southcenter Blvd, Suite 100, Tukwila, WA, 98188 Contact Phone: (206) 241-1234 Fax: (206) 241-1340 Contact E-mail: Scott,Kolterman@xerox.com Licenses: All Xerox employees are Licensed, Bonded, and Insured. Cell: (206) 450-0904 E-mail: Scott.KoltermanCalxerox.com Xerox Confidential M 90' 3.2 VENDOR REFERENCES List two to three references per machine that are the same as, or similar to this project. Provide a duplicate set of references for any subcontracted work you plan on providing. References should include clients who receive maintenance support and at least one client machine operator per machine. MACHINE 1 (Front End/Software/Hardware): Reference #1 Organization: Providence Hospital Equipment: D110, 700, 800, MakeReady Name: Darren Moller Title: Digital Services Production Manager Address: 1801 Lind Ave. SE Renton, WA 98057 Phone: 425-525-3833 E-mail: Darren.moeller@providence.org Brief description of project and your scope of work: Xerox provides all the print shop digital printing equipment and software for Providence Hospital. MACHINE i (Front End/Software/Hardware): Reference #2 Organization: Washington Education Association Equipment: D125, 560, Make Ready Name: Blaine Boyle Title: IT Manager Address: 32032 Weyerhaeuser Way S., Federal Way, WA 98001 Phone: 206-450-8528 E-mail: bboyle@washingtonea.org Brief description of project and your scope of work Xerox provides all the digital printing equipment and software for WEA. MACHINE 1 (Front End/Software/Hardware): Reference #3 Organization: King County Equipment: Nuvera, D110, 375, Make Ready Name: Keith Ueda Title: Print Shop Manager Address: 416 Occidental Ave. S, Seattle, WA 98104 Phone: 206-205-8550 E-mail: Keith.ueda@kingcounty.gov Brief description of project and your scope of work: Xerox provides all the digital printing equipment and software for King County Print Shop. Xerox Confidential 91 3.2 Vendor REFERENCES — Color 560 MACHINE 1 (Color 560): Reference #1 Organization: Nordstrom Equipment: 560 Name: Lara Mihata Title: Technology Manager Address: 1617 6th Ave, Seattle, WA, 98101 Phone: 206-303-4338 Email: Lara.mihata0nordstrom.com Brief description of project and your scope of work: Recently replaced 242 with new 560 technology. MACHINE 1 (Color 560): Reference #2 Organization: Washington Education Association Equipment: D125, Make Ready, 560 Name: Blaine Boyle Title: IT Manager Address: 32032 Weyerhaeuser Way S., Federal Way, WA 98001 Phone: 206-450-8528 E-mail: bbovleCalwashinatonea.org Brief description of project and your scope of work Xerox provides all the digital printing equipment and software for WEA. MACHINE 1 (Color 560): Reference #3 Organization: Timberland Regional Library Equipment: 550/560 Name: Edith Nash Title: Production Manager Address: 415 Tumwater Blvd SW, Tumwater, WA 98501 Phone: 360-704-4574 E-mail: enash(atrl.org Brief description of project and your scope of work: Recently replaced 242 with new 560 technology. Xerox Confidential 92, 3.2 Vendor REFERENCES — C75/375 MACHINE 1 (C75/375): Reference #1 Organization: King County Equipment: 175 Name: Keith Ueda Title: Print Shop Manager Address: 416 Occidental Ave. S, Seattle, WA 98104 Phone: 206-205-8550 E-mail: Keith.ueda(ci)kingcounty.00v Brief description of project and your scope of work: Xerox provides all the digital printing equipment and software for King County Print Shop. Including oversize and heavy stock. MACHINE 1 (C75/]75): Reference 42 Organization: CW Title Equipment: C75 Name: Dan Baugh Title: IT Director Address: 14450 NE 29th Place, Bellevue, WA 98007 Phone: 425-646-0539 E-mail: dan.bauoh(cbcwtitle.net Brief description of project and your scope of work: Xerox provides all the digital printing equipment and software for CW Title. MACHINE 1 (C75/375): Reference #3 Organization: Bellevue College Equipment: C75 Name: Joe La Monte Title: Digital Print Manager Address: 3000 Landerholm Circle SE, Bellevue, WA 98007 Phone: 425-564-2790 E-mail: ioe.lamonte(o)bellevuecollege.edu Brief description of project and your scope of work: Xerox provides all the digital printing equipment and software for Bellevue College. Xerox Confidential 93 3.3 CHECKLIST Based on the Vendor Responsibility in the Scope of Work, the vendor is submitting a proposal for the following services Check all that apply (Add any additional) X Review current work type and volumes in the City of Kent Print Shop X Hands-on demonstration of the proposed equipment X Ongoing maintenance/service contract X Lease or purchase contract X Installation X Training X Relocation/removal of existing equipment if required X Remote click counts X Billing and contract management description X Other (TBD, agreed upon items with both the City and Xerox) Xerox Confidential 94. 3.4 PRICING & SERVICES PROPOSAL (60 MONTH TERM / FIXED PRICING) 3.4.1 Black and White Machine - Xerox D125CP Option 1: $1,337 monthly Includes 50,000 impression allowance, overage rate of $0.0039 125 pages per minute. Meets all required features, programmable paper drawers, automated copier count read, booklet and single staple up to 100 sheets. Additionally includes Standard Finisher w/Hole Punch, Interposer, and Decurlers. Device is capable of printing NCR and 'Rite-in-the-Rain' cover. Option 2: $1,363 monthly Includes standard features in Option 1, plus a BookletMaker Finisher w/C&Z Folding Unit. Option 3: $1,585 monthlv Includes standard features in Option 1, plus a BookletMaker Finisher w/C&Z Folding Unit, and a Square Fold Unit with Face Trim. Option 4: $1,889 monthly Includes standard features in Option 1, plus a BookletMaker Finisher w/C&Z Folding Unit, Square Fold Unit with Face Trim and GBC Punch (Comb/Coil). 3.4.2 Color Machine - Xerox XC560C Option 1: $347 monthly Overage rates of $0.0568 color and $0.0115 black. 60 pages per minute color and 65 pages per minute black. Meets all required features, programmable paper drawers, automated copier count read, booklet and single staple up to 100 sheets. Additionally includes Standard Finisher w/Hole Punch, Interposer, and Decurlers. Device is capable of printing NCR and 'Rite-in-the-Rain' cover. Option 2: $507 monthly Includes standard features in Option 1, plus a BookletMaker Finisher w/C&Z Folding Unit. Option 3: $787 monthly Includes standard features in Option 1, plus a BookletMaker Finisher w/C&Z Folding Unit, and a Square Fold Unit with Face Trim. Option 4: $787 monthly Includes standard features in Option 1, plus a BookletMaker Finisher w/C&Z Folding Unit, a Square Fold Unit with Face Trim and GBC Punch (Comb/Coil). Xerox Confidential 95 3.4.2 Color Machine — Xerox C75 Option 1: $667 monthly Overage rates of $0.0568 color and $0.0115 black. 75 pages per minute color and 75 pages per minute black. Meets all required features, programmable paper drawers, automated copier count read, booklet and single staple up to 100 sheets. Additionally includes: Oversize High Capacity Feeder, Standard Finisher w/Hole Punch, Interposer, and Decurlers. Device is capable of printing NCR and `Rite-in-the-Rain' cover. Option 2: $827 month>v Includes standard features in Option 1, plus a BookletMaker Finisher w/C&Z Folding Unit. Option 3: $1,107 monthly Includes standard features in Option 1, plus a BookletMaker Finisher w/C&Z Folding Unit, and a Square Fold Unit with Face Trim. Option 4: $1,350 monthly Includes standard features in Option 1, plus a BookletMaker Finisher w/C&Z Folding Unit, a Square Fold Unit with Face Trim and GBC Punch (Comb/Coil). 3.4.3 Front End Print Servers B/W FreeFlow Print Server: $348 monthly Includes all required features. Color 560 FreeFlow Print Server: $303 monthly Includes all required features. Color C75 FreeFlow Print Server: $433 monthly Includes all required features. 3.4.4 Make Ready Software FreeFlow Make Ready: $428 monthly Includes all required features Signature: .SCO& 5Z:0&etw" Title: Services & Solutions Executive Date: May 23, 2014 The winning vendor shall be required to use the standard City of Kent Goods and Services Contract, including proof of insurance satisfactory to the City or a pre-approved purchasing contract such as the Washington State Purchasing contract or similar. Xerox Confidential 96, C . Proposed Contractual Requirements / Xerox Governing Terms & Conditions Proposed Contractual Requirements Contractual Requirements will be combined effort and agreed to by K.C.D.A., Xerox and the City of Kent. Xerox Reservation of Rights As you requested, we have reviewed and are responding to your RFI. The enclosed proposal represents our commitments on equipment specifications, pricing (excluding taxes), and our proposed solution. We have prepared our proposal based on the information provided by you and the assumptions we made in preparing our response. If there are material changes to the information or assumptions, this may result in modification to our proposal. As to terms and conditions, based on our review of the information you've supplied, Xerox is confident that customary definitive agreement(s) can be negotiated in good faith and finalized promptly following award. It is always our desire to expedite the finalization of our agreement(s), and to that end, we would be pleased to provide you with appropriate contract forms for that purpose. We acknowledge your right to negotiate and approve the terms and conditions of any contract and respectfully reserve the same right. Consistent with typical arrangements of this type, any acknowledgements made by either of us are qualified by the right to negotiate mutually acceptable terms following award. Proprietary and Confidential Statement The enclosed proposal and any future submissions by us in response to your RFI are proprietary and confidential to Xerox Corporation ("Xerox") and Xerox reserves all right, title, and interest in and to the Materials. The Materials may not be disclosed to anyone other than the addressee and those of its officers, employees, and agents directly responsible for reviewing our proposal and evaluating Xerox as a potential business partner. You agree not to use the Materials other than for this limited purpose. Our prior written consent is required for any use, disclosure, reproduction or transmission of the Materials not expressly allowed herein. The Materials, which are intended for informational purposes only, summarize a proposed solution and are not binding unless set forth in a final written agreement signed by authorized representatives of both parties. Xerox Confidential 97 D . Warranty Agreements Total Satisfaction Guarantee The City's device requirements will be fully met by the proposed Xerox-configured technology and service solution. In addition, all Xerox MFDs will be backed by our Total Satisfaction Guarantee. A guarantee that is unique to the Industry with "satisfaction" defined solely on the basis of your definition. Our Total Satisfaction Guarantee states the following: "If you are not totally satisfied with any Xerox equipment ordered, Xerox will, at your !T j request, replace it without charge with an identical model or, at the option of Xerox, sgroAc T/�OL with a machine with comparable features and capabilities. This guarantee will be J GLIARANTEE effective during the entire term of Xerox financing. This guarantee applies only to xerox` equipment that has been continuously maintained by Xerox or its or its authorized representatives under a Xerox express warranty or Xerox Maintenance agreement". E. Proof of Insurance Provided upon selection. Xerox Confidential gg F . Appendices : Proposed Copiers/Print Servers/Front End Software Specification Sheets Product Overview: Xerox"' D125 Printer D The Xerox D 125 Printer is ideal for high-volume black and white ❑ e printing.They deliver maximum speed and versatility in minimal space. The D125 Printer is especially adept in transactional workflows(e.g., Xerox Dli I rioter monthly statements, bills,invoices).Excellent imaging quality ensures with FreeFlow Print Server a good presentation and accurate representation of important information. You can add value with targeted graphical enhancements and personalization using the tools from the FreeFlow Variable Information Suite. Key Benefits The D125 also excels in publishing environments(e.g.,books, booklets, manuals,presentations,brochures). It offers the excellent • High print speeds: 125 ppm imaging quality and media flexibility needed to create the look and feel • Outstanding Image quality readers demand, including exceptional rendering of photos in halftone. The D 125 also offers a range of finishing choices to support • Ideal for both transactional professional looking documents. and publishing environments • Powerful FreeFlow Print The FreeFlow Print Server powers the system. It enables production Server level features,functionality,and processing power. It is targeted at maximizing print productivity while minimizing waste—and will • Robust in-line finishing deliver an excellent return on investment. options Product Highlights Speed and Productivity High-speed print engines deliver output at up to 125 pages per minute. Optional high-capacity feeder or a choice of oversized high- capacity feeders accommodate standard,oversized, and custom stock requirements for long,uninterrupted runs Xerox Confidential 99 FreeFlow Print Server is the Image Quality power behind the D125 2400 x 2400 dpi print resolution delivers consistent, high-quality Printer's print productivity: reproduction of text,solids,and images including excellent • Unmatched processing rendering of photos in halftones. speed and Capacity Exceptional registration for polished,professional results Emulsion Aggregation(EA)technology enables finer lines for the • Powerful built-in feature set highest levels of detailing,sharp text,halftones,and deep solid with options that expand to blacks, production-level capabilities, Higher toner yields let you undertake longer print runs with less including support for a wide operator intervention. range of finishing options Longer photoconductor life and lower toner requirements per page • Flexible job submission— contribute to environmental friendliness. submit from anywhere! Ease of Use • Multiple queues and hot FreeFlow Print Server user interface minimizes training and folders allow you to quickly learning curves and maximizes agility. and easily automate and Can submit jobs from anywhere(e.g.,desktop applications,host- customizejob workflows. based channel connections, the web, CD-ROMs,portable, • Remote job and USB devices,and optional FreeFlow° Digital Workflow administration task Collection components) Load-while-run,unload-while-run,and change-while-run management capabilities mean you can load paper,unload finished • Security features that can be documents,or change toner cartridges while the printer is customized to Individuals or running. This ensures more continuous operation and higher groups productivity. Accepts any data stream, anytime,including Adobe®PostScript®, PDF,PCL,LCDS,IPDS,VIW, and PPML. With multiple destination options,users can quickly scan and save or scan and send documents in one easy step. Xerox Service Print from and save to any standard USB drive device for easy walk-up convenience • 24/7 support ensures that Accepts any data stream,anytime, including Adobe®PostScriptx', our service experts are PDF,PCL, LCDS, IPDS,VIPP®,and PPML available to assist you no Small footprint means you can place the printer right at your point matter when the need ofneed arises. In-line Finishing Options • Xerox has made it easy to GBO AdvancedPuuchTM offers a versatile range of punching perform routine maintenance styles so you can creates documents in house; blends printing, and tune-ups yourself and collating, and punching to save time, maximize productivity, maximize your uptime via and lower costs. the Xerox®Productivity Plus Optional Booklet Maker Finisher—Up to 25 sheets, 100 imposed Integrated Maintenance pages; saddle-stitch booklets Program. Optional SquareFoldo Trimmer Module creases cover sheets and • Automatic Meter Reads performs face trimming to ensure a professional finish. (AMR) ensure accurate Optional high-capacity stacker with rollaway cart—5,000 sheet billing capacity; easy transport and unload GBCO eBinder 200TM —Enables the punching and binding of a large variety of stocks,including covers and tabs up to 80 tb. (216 gsm).The system's small footprint also makes it a solution that easily fits into any environment. Xerox Tape Binder—Binds booklets of up to 125 sheets of 20 lb. (75 gsm)paper; creates professional looking documents Plockmatic Pro30TM Booklet Maker—Lets you fold a single sheet, or saddle stitch and fold from 2 sheets to 30 sheets,producing up to a 120-page (20 lb. bond/75 gsm)booklet;can expand booklet-making capabilities by adding the SquareFoldo Trimmer and Cover Feeder(available with Standard Finisher Plus configurations only). Xerox Confidential •100 , Product Overview: Xerox° FreeFlow° Makeready' FreeFlow Makeready,apart of the FreeFlow Digital Workflow . FreeFlow" Collection,is a fully integrated suite of Xerox and third party partner Digitut WorkRow Collection products that streamlines labor-intensive make-ready operations. FreeFlow Makeready empowers prepress operators with a wide range of practical, versatile capabilities to prepare jobs for production more Makeready° conveniently,productively,and accurately.Makeready consists of the following hardware forthe client only: PC Workstation and optional DocuMate 765 Scanner or generic(third-party)TWAIN scanner. FreeFlow Makeready is the one product that can simplify prepress activities, streamline document composition,reduce errors,and allow print shopsto offer variable data. Product Highlights FreeFlow Makeready is a Provides support for Specialty Imaging Text—Enhances security/fraud robust layout tool and scan-to- deterrence and adds value to documents print solution that provides a Easy and intuitive user interface—For page layout,editing, and one-Stop-Shop for digitization proofing; improves operator comprehension and manipulation of pre-printed Document preview menus—Provides logical views of documents for materials. printing pages or book layouts;simplifies the proofing and approval process Merge and import capabilities—Can merge documents, integrate hardcopy and electronic media, and import PDF files directly or convert to TIFF Comprehensive document editing features—Cut and paste, headers/footers, page numbering,and deskew/despeckle Imposition flexibility—Custom imposition for selective page programming to improve document accuracy and reduce errors and rework;cut and restack printed jobs into one copy of the document;retrieve content such as images, files,set labels,and data merge text files from a DOCUSItare repository and insert into an RDO in Makeready for prepress processing Electronic "Light Table" registration—Offers precise control over front-to-back alignment accuracy Set labeling feature(optional)—Easily adds variable content to documents such as covers, inserts,and slip sheets Copyright Management(optional)—Allows easy submission of copyright verification and requests to the Copyright Clearance Center while assembling the document;saves permissions for reprint,provides comprehensive reporting and tracking Benefits Easy integration of liardcopy with DocuMate 765 Automatic generation ofjob tickets to save time and improve accuracy Decreased errors with drams and-drop job composition WYSIWYG interface allows operators to see the effects of each keystroke Tabs made accurately and easily with advanced tab programming Ability to add variable data to enable document personalization Powerful imposition and tight table registration features to capture the book publishing business Ability to make changes late in the prepress workflow Xerox Confidential 101 Automation of the time-consuming tasks required to get copyright permissions and track the royalties involved in course pack applications Product Overview: Xerox FreeFlow Print Server The Xerox Free Flow Print Server combines ease-of-use with productive performance, system management and protection,advanced color management, and advanced security features. The reliable, production-class SolarWs 'platform architecture and the latest FreeFlow software offer advanced management tools and high-performance features. C q Product Highlights ' Simplicity — User-friendly Graphical User Interface(GUI)enables a smooth and fast operator experience while training or working. — Job processing is as simple as click,drag,and drop,making it easy to manage multiple printjobs from multiple queues. ConfidentColor Technology — Builds custom RGB and CMYK DeviceLink ICC profiles in real time,so you can emulate any printing device you choose — Automatic Image Enhancement(AIE)enables"one-click" photo enhancements for less-than-optimal originals without lengthy prepress time. — PANTONE license solution offers enhanced color matching, including tints and highlights;Duotones,Tri-tones,and Quad- Tones;"Custom Spot Colors'; and"Device N"support. Security — Multiple security levels based on the stable and secure UNIX® operating system,which is not susceptible to attack from e- mail viruses or worms — Encrypted job-submission modes provide for public and private key encryption. — Customizable security profiles,secure password secure password, and secure print mode(restricts page reprints) Overall performance — Caching and parallel processing minimize the reprocessing of graphic elements that are used repeatedly. — All data is kept intact using native format without file conversion. — A logical printing solution for both transactional printers using mainframe data streams such as AFP/IPDS or a VIPP workflow, and commercial printers using graphic-intensive VI workflows Xerox Confidential 102 ' Benefits Flexibility,advanced workflow operability, and state-of-the-art color management for Xerox production printers Reduces training costs with a simple, intuitive interface that allows operators to handle straightforward jobs with minimal training Enhances productivity with parallel processing and programmable,re- usable print queues Benchmark security features are customizable to provide the right protection for any business. Part of the collection of products and partners that help reduce costs and increase productivity. Product Overview: Xerox° Color C75 Press The Xerox Color C75 Press(Xerox Color C75) is designed to deliver high value,short-run applications with outstanding flexibility and quality. It is a production color press with the image quality, performance,reliability,y, and versatility to simultaneously meet the needs of office environments, creative print, and lighter production Xerox Color C75 Press graphic communication environments. The Xerox Color C75 combines powerful performance with total value to create new revenue streams and new sources of profitability for your business or reduce your business costs by keeping high value work inside the organization. Value Proposition Xerox offers three color server options: Xerox"' FreeFlow" Print P Server, Xerox EX Print Server, Powered by Fiery", or Xerox'"' • Versatility Integrated FicryM Color Server. The Xerox Color C75 integrates into • Efficiency existing workflows(e.g., DocuTech,DigiPath/FreeFlow Print Server, Prinergy,Brisque)while protecting past investments and avoiding staff • Compliance re-training. Product Ilighligltts Differentiators Production performance with walk-up ease of use — Production class print speeds at up to 75 ppm so you can turn • Ideally suited for delivering around jobs high-value jobs where time- sensitive turnaround is less — Automatic duplexing on heavyweight stocks up to 300 gsm critical (110 lb cover) • Superior image quality with outstanding detail and wide — Automated duplex scanning at 200 ipm color gamuts Scalable feeding(maximum 5,900 sheets)and finishing(e.g., • Class-leading performance GBC®AdvancedPunch'r^',Xerox®SquareFole Trimmer and power with walk-up Module)solutions that produce a range of high-value ease of use applications • Outstanding flexibility with an extensible array of — Business-ready solutions that answer your needs: Xerox flexible scanning, feeding, SMARTdocument TravelT"', Xerox Scan to PC finishing, and workflow Desktop®,Nuance ScanFlowStoreTM,Nuance eCopy options ShareScaur,Xerox LiveKey Business Process Connector, • Easy to operate even for Xerox ComtectKeyT"'for SharePointa,Xerox Mobile Print complex jobs Solution and Mobile Print Cloud, YSoft SafeQ ,Equitrac Office • Comprehensive security and solution options • Single pass scanner Xerox Confidential • SIQA toolset 103 Outstanding image quality — Better registration and page uniformity through the new Simple Image Quality Adjustment(SIQA)toolset—no technician required — True 2400 x 2400 dpi resolution delivers extremely sharp lines and graphics. — EA Dry Ink produces matte finish with no glossy areas. — Handle transparency in PDF files with ease with the Adobe PDF Print Engine Simplifying the way you do business — Simple yet robust user interface provides walk-up ease of use access to a host of extraordinary capabilities — Easy-to-access and replace SMart Kit®consumables reduce service calls — Proactive Remote Services and highly skilled support teams coupled with automated processes save you time and money. — Ability to scan to searchable PDF, e-mail,and USB or leverage one of many Xerox business partner solutions for a host of other scanning options More secure way to print — Stringent security standards and regulations — Secure data and job submission via encryption — Strong password support at the color server — Support for Xerox Secure Access integrates with an existing identification(ID)badge solution,enabling users to log in with a swipe of magnetic or proximity ID card — Network authentication requires user authentication at the device before accessing the device. Xerox Confidential • • 104' Product Overview: Xerox' Color 560 Printer The Xerox Color 560 Printer is a 60/65 colorlblack and white laser T " multifunction product. The Color 560 closes the gap between light t I i production/graphic arts and enterprise departmental workflows by { k F offering benchmark image quality; advanced inline finishing options;a 1 , choice of one of four color servers; and high performance copy, fax, t and scan capabilities that will increase your productivity and boost Xerox"Color 560 Printer revenue. Product Highlights Light Production Performance, Productivity,and Finishing — Wide media latitude of 64 gsm to 300 gsm,on coated and uncoated stock Benefits — Larger paper size feeding from internal trays,up to 12" x 18"/SRA3,up to 13"x 19"via bypass tray. • Benchmark 2400 x 2400 dpi — Operational productivity with SMART KitTM maintenance and image quality with excellent load-while-run toner color consistency — Production feeding and finishing using a wide choice of robust • Emulsion Aggregation finishing options that support coated paper and multiple (EA) Low Melt Toner gives folding(Xerox°' SquareFoldo Trimmer Module),stapling, applications a smooth, hole punching(GBC®AdvancedPunchTM),booklet making, offset-like finish with and stacking features outstanding sharpness and Outstanding Image Quality for All Applications uniformity, crisp text, and — Fine print resolution at 2400 x 2400 dpi bright highlights. — Emulsion Aggregation(EA)Low Melt toner that delivers a • Enhanced Gloss Mode uniform,matte finish with consistent color setting produces output with — Color-to-color consistency that exceeds requirements for the a glossy luster. low end of the graphic communications marketplace • Expansive media range — Superb color output for professional marketing collaterals, allows printing everything brochures,and photo books from postcards to posters. — Advanced Registration Technology with 2.4 min side-to-side • Handles both coated and and 1.2 mm along the lead edge uncoated stock, up to 300 — Scan Resolution up to 600 x 600 dpi and 50 ipm with 5 scan- gsm to destinations • Inline finishing options offer Supports Graphic Communications Workflows with a Choice of Color a professional polish with Sewers stapling, hole punching, and — Xerox Integrated Color Server: Cost effective server with a folding for presentations, minimal footprint. It is optimized for the type of documents brochures, reports, and most frequently printed(PowerPoint and PDF). newsletters. — Xerox Integrated Fiery Color Server:Office network and walk-up print, copy, and scan environment; excellent color and enterprise workflows in a small footprint; device and document security — Xerox FreeFlow Print Server: Provides high-quality color, every time; blend of production plus enterprise workflows; device security; ease of use for walk-up users as well as knowledgeable operators; variable data printing — Xerox CX Print Server, Powered by Creo:Excellent color capability;high productivity and efficiency;flexible connectivity to existing prepress workflows;ease of use for even novice operators; variable data printing Xerox Confidential 105 Xerox EX Print Server,Powered by Fiery:Outstanding, consistent color; easy document composition and imposition; automated,seamless integration with existing workflows; secure production environment Integrates with Enterprise Workflows — Flexible copy,scan, and fax capabilities with bi-directional communication over the network — User-friendly printer controls provide easy scanning,a high level ofjob security,detailed accounting,and feature coherency across the Xerox departmental product portfolio— which means high skill transference and reduced training time Enhanced operator productivity with concurrent scanning and printing,job flow sheets, and multiple scan-to destinations The user interface provides a gateway to optional workflow solutions(Xerox Secure Access, ScanFlowStore,Equitrac, and Scan to PC Desktop) Xerox Confidential 106; Addendum A: City of Kent Print Shop Multifunction Device Replacement MACHINE TYPES: Color and black & white COST: Black and white & color needs to be cost effective compared to fleet MFDs Heavy coverage, high quality Black And White Requirements 1 SPEED: Speed for black &white needs to be fast: Min. 80— 130 ppm (pref 120) 2 REQUIRED FEATURES a. Booklet maker that can fold from 1 sheet to 15 sheets up to 11x17 (preferred Back trim) b. Auto scan features c. Paper sizes, 8.2x11, 8 1/2x14, 11x17. 9x11 (tabs), d. Paper weights/types: NCR, Tabs, cover stock 100#, 20 and 60# lb text, digital gloss e. Variable Data f. Multipage autofeed scan to local & network drive(s) g. Front end controller with page by page control (preferred send to multiple machines) h. Copy off glass i. Scan off glass j. Quick first print off 3 PAPER DRAWERS - Programmable a. Minimum four trays that insert from all four trays plus bypass trays b. Large capacity drawer c. Drawers that are size variable easily from d. 5 1/2x8 112 to 11x17 (Preferred envelope to 13x19) 4 Automated copier count read 5 Booklet and single staple 2 sheets to 100 sheets 6 OPTIONAL FEATURES a. Drilling b. Booklet maker half fold one sheet, engineer fold 1 sheet or multiples c. Booklet back trim Xerox Confidential 107 d. Addresses envelopes e. Mailing software f. Decurler option g. Weight sensor on output tray h. Comb and/or coil punch i. Clear coating on color machine AVERAGE MONTHLY VOLUME 2013 = 100,000 Additional monthly potential +20,000 utility bill Xerox Confidential 1 108, Addendum B : City of Kent Print Shop Multifunction Device Replacement Color Machine SPEED: Min. 60— 130 ppm REQUIRED FEATURES 1 Paper sizes, 8.2xl1, 8 1/2x14, 11x17, 12x18 2 Paper weights/types: tabs, cover stock 100#, 20 and 60#lb text, digital gloss and matt cover and text 3 Auto scan features 4 Variable Data 5 Multipage auto feed scan to local & network drive(s) 6 Front end controller with page by page control (preferred send to multiple machines) a. Color Calibration 7 Heavy coverage full solids 8 Programmable paper trays 9 Postscript compatible 10 CS6 compatible 11 Copy off glass 12 Scan off glass a. Quick first print off 13 PAPER DRAWERS a. Minimum four trays that insert from all four trays + bypass b. Large capacity drawer c. Drawers that are size variable easily from d. 5 1/2x8 1/2 to 11x17 (Preferred envelope to 13x19) 14 Automated copier count read 15 Booklet and single staple 2 sheets to 100 sheets 16 OPTIONAL FEATURES a. Drilling b. Booklet maker half fold one sheet, engineer fold 1 sheet or multiples Xerox Confidential 109 c. Booklet back trim d. Addresses envelopes e. Mailing software f. Decurler option g. Weight sensor on output tray h. Comb and/or coil punch i. Clear coating on color machine j. NCR, rite-in-the rain cover AVERAGE MONTHLY VOLUME: 20.000 Xerox Confidential M 110 Addendum C : City of Kent Print Shop Demo Materials We will bring electronic files on a thumb drive and paper 1. Spotlight Series Color Poster 11x17 Single Sided on 80# Neenah Digital Cover 2. Sports Postcard Mail 4-up11x17 duplex color copy on 80# Neenah Digital Cover 3. Be More Posters(2)in file 12x18 single sided color copy on 80# Neenah Digital Cover 4. Water Quality Report—2 originals color copy double sided fold in half on 11x17 100#gloss text 5. Senior Center Bulletin— 11x17 1 Single sided color copy cover, 2nd side B&W, 6 duplexed 11x17 B&W, collate, fold, spine staple on 11 x17 60#husky text 6. Engineering Marketing Brochure— 12x18 color duplex 100#gloss book 7. Court 3-part NCR form, duplexed B&W 8.5x11 8. Council Packet—8.5x11, 80#color cover: Rest B&W 20#text, various colors: a. Print & insert duplex page on green b. Print and insert tab c. Print and insert single sided blue d. Print and insert duplexed white multiples e. Print, insert, engineer fold 11x17 white 60#text f. Add back cover, plain 9. Color copy on rite-in-rain Demo expectations: Be able to send electronically Be able to program page by page on a front end device Be able to send to the printer and output Also test: Scan to file Xerox Demonstration The Xerox Account Team thanks the City of Kent for the opportunity to demonstrate our equipment. The equipment and software Xerox has recommended was able to print all the electronic files on the paper provided by the City. Jobs were sent electronically with the ability to program page by page on our FreeFlow front end device. Xerox demonstrated the ability to scan to file on both devices. Existing RDO files that the City of Kent already has are compatible with our recommended solution. This is a huge benefit for continuing to work with Xerox. Xerox Confidential 111 Conclusion By choosing Xerox as the City's partner for Production B&W and Color Copier/Printer(MFD), service and support, you have the opportunity to partner with a contractor that is financially strong, able to meet your immediate requirements and one that will bring new and innovative solutions for continuous improvement and cost savings across the City's print infrastructure. Xerox is uniquely positioned to help the City with their ultimate goal to update the MFD technology and manage the department and personal printer fleet. Xerox's 'Next Generation — Managed Print Services' is recognized by analysts as the Best in the Industry. We thank you for the invitation to participate in this process. We look forward to the next steps of becoming the ideal partner to the City of Kent. Xerox Confidential i12 113 Xerox Corporation If If IT 1 1, IT I Ili 1, .......... .......... If, 11 lhy I - h f BIT, $ 1 3 1 i IPL fa f fa-4- 1,1 1 1 1...... T I If nny IT,I Li 1,k ,,,I k I una Li kl Li I ,If I f $ k I �'llun loi 4 $ I I'l 11 111 I ai tll of,k T.fill I'll I F P I F P I T T 1 1�Fp "I'l 11 1 I'll Ip I I" T' I T D I I ul '1" 11 1 111 11 1 1 1 1 1 1 1 1 1 1 1"I'l I" M fJ—,T1IT- TFilfli I:ii;I !'I ... I I I 114 115 NAM II . ...... 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