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HomeMy WebLinkAboutCAG19-093 - Original - Carahsoft Technology Corp - Ivanti Licensing and Professional Services - 10/18/2018 Document RecordsManagement CONTRACT COVER SHEET This is to be completed by the Contract Manager prior to submission to the City Clerk's Office. All portions are to be completed. If you have questions, please contact the City Clerk's Office at 253-856-5725. Vendor Name: Carahsoft Technology Corp Vendor Number (]DE): 1669791 Contract Number (City Clerk): l,htniq�d�� Category: _License Agreement Sub-Category (if applicable): None Project Name: Ivanti Licensing and Professional Services Contract Execution Date: 10/18/18 Termination Date: 10/17/19 Contract Manager: James Endicott Department: IT Contract Amount: $359193.38 Budgeted: W1 Grant? g'�� Part of NEW Budget: � I__I Local: State: ❑ Federal: Related to a New Position: El Anything preventing public disclosure? 1-1 Basis for Selection of Contractor? Other Approval Authority: ❑ Director F Mayor City Council Other Details: Customer Confidential City of Kent Statement of Work for Professional Services CoK—SoW-,lSM—GC-091918 Version Release: 1 .00 c"ar ',. Iw Addresses and Contact Information Contact Name Address: Brian Rambonga 13319 Se 227th St Kent,WA, United States Contact Telephone Remote Engagement:Yes 253-856-4700 Remote Contact Email Address brambonga@kentwa.gov Delivery Language: English Document Revision History 2018-09-197Aearvices Manager 1,00 Document Creation hnson Document Reviewer Page 2 s a COK_SOWISMoGC_091918 carahsoft a Document Purpose The purpose of this document is to describe the tasks for a Ivanti Professional Services engagement Note 4!' To execute this Statement of Work, both parties must sign as indicated in the Authorization and Acceptance Section of this document. Overview City of Kent('Customer") has requested the Consultant(as defined below) to provide days of Ivanti Professional Services consultancy on a time and materials basis as defined in the following Statement of Work ("SOW"). The Ivanti resources assigned to this project will be under the direction of both Ivanti Project Management and the Customer Project Manager. All references to"Consultant" shall mean the entity identified below in the same geographic region as the Customer: • Ivanti, Inc., a Delaware corporation, performs Services in the Americas, except Brazil. • Ivanti Comercio de Software Brasil Ltda, a Brazilian company, performs Services in Brazil. • Ivanti Software K.K., a Japanese company, performs Services in Japan • Ivanti Software (Beijing) Co., Ltd., a Chinese company, performs Services in China. • Ivanti International Limited, an Irish company, performs Services related to the Wavelink and Naurtech branded products in Europe, the Middle East,Africa, and the Asia Pacific region, • Ivanti U.K. Ltd, an English company, performs Services in all other locations. Page 3 a f COK_SOW IISMOGC_091918 carahsoft a Tasks This section describes the expected tasks planned for the consultancy engagement. a- ■. Service Manager Generic Consultancy 400 Professional Project Management Duration Ivanti Professional Services Total 4.00 In Scope This section describes the activities in scope for the consultancy engagement Service Manager Generic Consultancy The Service Manager Consulting section provides the Customer with a reserved block of time that can be applied to any professional services as they apply to the product set(s)specified below.The primary purpose of this activity is to provide the Customer with a competent and experienced Service Manager Consultant who can assist with any Service Management related tasks necessary as they apply to the specified Service Manager product set(s),These activities are limited only by product set and time,and may include discussion,demonstration,training,configuration, product administration and O&A on any Service Manager related topics,unless expressly excluded in this SOW. Product Set • Service Manager Premise 1 Cloud Planning Meeting: Meet with Customer key stakeholders to determine prioritized objectives for the allotted amount of time Create Agenda: Determine and agree upon a suitable agenda Perform Activities: Engage with Customer to perform mutually agreed upon agenda items, Note: Completion of any planned activities is subject to the time constraints set forth in this SOW and completion of specific activities cannot be guaranteed unless agreed to in advance Professional Project Management Managing Daily Status Reports: Distribute DSRs detailing project progress,scope modifications,and outstanding issues,to designated project stakeholders. Documentation. Consultant will provide complete system configuration documentation specific to Customer implementation, including screen captures and step by step instructions on all key objectives. Project Closure Document Signing: Consultant will present Customer with Project Closure Document at the end of the engagement, Transition to Ivanti Support: Identify Customer's current maintenance subscription level and describe and discuss associated features and benefits,.Review Ivanti Support Transition documentation with Customer and discuss and demonstrate support policies, methods, and best practices for Obtaining Ivan i technical support. a COK SOW IISMeGC 091918 carahsoft. Out of Scope By definition any item not deemed in scope is considered out of scope, but for clarity the following specific items are not included: = Any work outside of normal business hours, Monday to Friday excluding public holidays, is OS1 considered out of scope of the project and will be subject to additional fees at two times the standard MSRP consultancy day rate,charged in minimum half dayincrements. OS2 Consultancy relating to any products not specified in the"In Scope'section of this document Assumptions The project will proceed with the following identified assumptions. Any further assumptions that are identified as the project progresses will be subject to a change control and an impact analysis, which may affect the cost and timescales of the project. Where these changes were not reasonably identifiable by Ivanti then the Customer will bear any costs. Al If onsite engagement,the Consultant will be provided with a desk and chair within an office environment preferably with Internet access. A2 If onsite engagement,Customer will provide advance notification of any site-specific requirements such as security clearance, identification and safety training. Customer representatives are available to answer requirements and design questions supply Iogon A3 credentials, IP addresses,and server names to the Ivanti Certified Consultant as reasonably requested, A4 Customer representatives are available in order that the Ivanti Consultant can transfer knowledge regarding the configuration and usage of the software. AS Network connectivity and all relevant cabling will be in place,so as not to impede the progress of work. AS The agreed physical and logical infrastructure will be provided and access will be provided to the Ivanti consultant as necessary in order to enable the completion of required tasks Ivanti will supply licenses under a separate commercial agreement outside of the scope of this A7 Statement of Work,Any additional non-Ivanti software license requirements(e,g.Microsoft licenses) will be sourced by Customer, AS For engagements requiring product installation,the latest release of Ivanti software or the required components will be installed unless otherwise agreed. A9 If nsite engagement,delivery of Services assumes inclusion of travel and expense(T&E)rate in the Purchase Order(PO)', if no T&E is included in PO, all Services days will be fulfilled remotely. Constraints The project will proceed with the following identified constraints.Any further constraints that are identified as the project progresses will be subject to a change control and an impact analysis, which may affect the cost and timescales of the project. Where these changes were not reasonably identifiable by Ivanti then the Customer will bear any costs. rCOK SOW ISMoGC_091918 r Unless otherwise stated all work will be performed during normal business hours,Monday to Friday C1 excluding public holidays C2 Consulting Days are valid for a period of 1 year from time of purchase and shall be planned in advance with a minimum four(4)week notice period to allow resounding of Ivanti Consultants Customer Project Management Responsibilities Customer will designate a person to wham all Ivanti communications will be addressed and who has the authority to act for Customer in all aspects of this Statement of Work (the"Customer Project Manager'"). The Customer Project Manager will: • Create and maintain an estimated schedule for the overall project. • Provide sufficient notice for rescheduling. Rescheduling requires minimum of ten (10) business days' notice. Failure to notify Ivanti of need to reschedule can result in additional charges as stated in services Terms and Conditions. • Work with the Ivanti Project Manager to identify resource requirements and desired skill sets. Ivanti recommends a four(4) week lead time to schedule consultants and make travel arrangements when adding resources. • Schedule resources in segments of no less than five(5) business days unless agreed to by both Ivanti and Customer. • Schedule and facilitate completion of this engagement within the respective numberof months from date of signing the PO • With Ivanti, administer Change Control and authorize Project Change requests. • Provide access to Customer facilities consistent with the estimated schedule for all resources. Consultants may require access to Customer facilities and systems outside normal business hours. Project Progress Reporting A regular meeting or a teleconference will be scheduled to discuss the Project status, the format will be jointly agreed between the Ivanti Project Manager and Customer Project Manager. Depending on project complexity the daily status reports may include: • General progress to plan and causes for any Project delays. • Project Plan updates for all tasks due or started ahead of schedule (actual days worked, percentage of completion for each major task, estimated completion dates, and actual completion dates). • Issues and action items to resolve change order control items reviewed or for review, including any tasks to be worked on that are not included in the Detailed Project Plan and any tasks that will negatively impact the allotted budget. Delivery Schedule This SOW will deliver days of time and material consulting over a maximum period of twelve (12) months from the date when the Customer places the order. For invoicing purposes, a person day is defined to be 8.00 working hours per resource, For both onsite and remote engagements billable hours will be recorded in half day or full day increments, ra COK SOW IISMoGC 091918 1 Anything over a half day will be rounded up to a full day of work 8.00 hours. Deemed Completion Ivanti will be deemed to have completed its obligations under this SOW, upon the earlier to occur: Ivanti provides the number of person days of services specified in this SOW,or 12 months have elapsed since the date that the Customer placed the order. Page 7 O caahb ot, I a COK SOW IISMGC 091918 Authorization In addition to any terms contained in this Statement of Work,the provision of the services described in this SOW("Services")shall be subject to terms of the license agreement agreed to by you and Ivanti and are hereby incorporated by reference or, if applicable,the terms and conditions of a separate written agreement agreed to and signed between you and Ivanti on or before the date on which you sign this SOW. Neither the execution nor fulfillment of the Services will relieve or alter Ivanti or Customer's rights or obligations with respect to standard Ivanti software and other products under the license agreements applicable to such software or products. Nothing in this document is intended to or shall have effect of vesting in or transferring to Customer's rights in Ivanti's, its affiliates' or its suppliers'software, methods, know-how or other intellectual property, regardless of whether such intellectual property was created, used or first reduced to practice or tangible form by Ivanti in the course of performance of the Services hereunder. By purchasing the Services set forth in this SOW,the parties each indicate their acceptance of the above. Please sign below and return this document in its entirety by email to your account manager. City of Kent ("Customer") 13319 Se 227th St,Kent WA, United States 98042 Signature Email ck f)1.,➢^a''o 0 Title Date .... i0 Signature trdrtai uz �a ura� EmailJonathan Garner@Carahsoft.com Title Sr.Account Manager ._._....._................................ Date 9/24/18 rC0K SOWISMoGC_091918 carahsoft , APPENDIX A: Project Change Request ("PCR") Form The Customer identified in the form below ("Customer") hereby officially requests that Ivanti, Ltd. ("Ivanti") alter the scope of work to be performed under Statement of Work dated as outlined below. Ivanti will estimate all applicable fees associated with the changerequest and communicate them to the contact listed below via email within one week. This change order will become effective once such estimate is provided to Customer unless written notice of cancellation is provided by Customer within two business days after receiving the estimate. City of Kent . - COK SOW ISM CC 09T9T8........_............. ..... ...... _....------- ..._.__.._._.._____________. a ._..._. . ......_._ City of Kent("Customer") 13319 Se 227th St,Kent WA, United States 98042 C - Signature ' Email p LR. t )1 ...._.._....._..... _ Title6 Date.......... Signature Email Jonathan.garner@carahsoft.com Title Sr. Account Manager Date 9/24/18 Page 9 of 9 III a CCU chnift. COK_SOW_ISM GC_091918 yozgs GOVERNMENT - PRICE QUOTATION Ce U qlq , CARAHSOFT TECHNOLOGY CORP carahsoft, M,4,1ad -TC,`0r-7 69Y Rio • /9��b -Ta01-7cv, 03&00,1 Coo 1860 MICHAEL FARADAY DRIVE I SUITE 100 RESTON,VIRGINIA 20190 PHONE(703)871-8500 1 FAX(703)871-8505 TOLL FREE (888) 66CARAH WWW.CARAH50FT.COM SALES@CARAHSOFT.COM TO: Brian Rambonga FROM: Jonathan Garner City of Kent Carahsoft Technology Corp. 220 Fourth Avenue South 1860 Michael Faraday Drive Kent,WA 98032 USA Suite 100 Reston,Virginia 20190 EMAIL: BRambonga@kentwa,gov EMAIL: Jonathan.Garner@Carahsoft.com PHONE: (253)856-4610 PHONE: (708)889-9749 FAX: (703)871-8505 TERMS: GSA Schedule No. GS-35F-0119Y QUOTE NO: 12978081 Term: December 20,2011 -December 19,2021 QUOTE DATE: 09/27/2018 FTIN:52-2189693 QUOTE EXPIRES: 10/27/2018 Shipping PoinT, FOB Destination RFQ N0: Credit Cards:VISA/MasterCard/AMEX SHIPPING: ESD Remit To: Same as Above Payment Terms:Net 30(On Approved Credit) TOTAL PRICE: $35,193.37 Cage Code: 1P3C5 DUNS No:088365767 Business Size:Other than Small Sales Tax May Apply TOTAL QUOTE: $35,193.37 .INE NO. PART NO. DESCRIPTION PRICING QUOTE PRICE CITY EXTENDED PRICE 1 SM-SD-FXD L Ivanti Service Manager-Service Desk LIST. $2,300.00 $971.11 GSA 45 $43,699.95 ✓ Fixed(Named)Premise Analyst License, GSA,$2,271.03 Powered by HEAT Ivanti, Inc-SM-SD-FXD-L 2 SM-SD-FXD-M Ivanti Service Manager-Service Desk LIST: $506,00 $53 41 GSA 45 $2,403.45 ✓ Fixed(Named)Premise Analyst GSA: $499,63 Maintenance, Powered by HEAT Ivanti, Inc-SM-SD-FXD-M 3 SM-SD-FXD-M Ivanti Service Manager-Service Desk LIST:$506.00 $213.64 GSA 45 $9,613.80 Fixed(Named)Premise Analyst GSA:$499.63 Maintenance, Powered by HEAT Ivanti, Inc-SM-SD-FXD-M 4 SVCS-ITSM ProServices ITSM-Daily Rate LIST:$2,425.00 $2,125.00 GSA 4 $8,W10 00 ✓ Ivanti, Inc-SVCS-ITSM GSA:$2,394.46 5 Estimated Tax $5,571.72 OM 1 $5,571 72 -TAX 6 CREDIT-2 Customer Credit OM 1 -$34,595,55 Ivanti, Inc-CREDIT $34,595.55 SUBTOTAL: $35,193,37 TOTAL PRICE: $35,193.37 TOTAL QUOTE: $35,193.37 N O W O N (D r• Cl) 6 IQ V O (dD it N ONi (Y m N o w `2 [O N m G d M N m N O N of U � o o N � y rri ndi rn _N N b A d m O cn N N o o K O N _N y m d ro o N m a_ I ~ U c°'o a cD rn 0 N .. Q p L.L U (_) Q M N rn co N G7 IC N m m >, >. � W 1d ISN U) F CO LO L F 0) Cu (V _O r O (M O -O � N d o N C O W ,,, G d. i m N N R m F L > F N vr L U i O C N T d Gf G7 "C L O C m CO (n ACO C N N N O O O > U � � a = d d d d 0 cm� C N O N d � 0 (Q 0 N N C1 O Q T m arc+ m Q w U N 16 aJh G1 N d J (6 y' L co >. T >. N 0 C p U Gf N C C C c LE Y � (O00 O Q aaa m co 0 LM O m o C c p w m aci rn m m a��i m .c m > o O m Y a > Q V LL LL LL j c m U � Q iQ N C L_ � N N d d c o d -0 0 3 N x x x m 0 LL O r C ll lL LL U N N > O N U CD O Y s Y a G M M y� y 0 m Q N Y a- a�'i m a�i .R .- m a (D U ry W. `I.I m � ❑ ❑ ❑ ❑ C � _ �. ti f6 q►,dr f� UJ fn co N p y O. o p p m — C O cc •� N U U •Z� 0M OLcn N ° ddd m .�. W _ E - p+/ O r F O p) x Xi x N H non 3 E `m U LL C� o o N o v N 0 N Q U W Q7 O Q w N r can N (6 U >O F O (A V (n Y J N cn d N r m Q eL REQUEST FOR MAYOR'S SIGNATURE KENT Purchase Order Only - Print on Yellow Paper Please Fill in All Applicable Boxes ALL REQUESTS ARE ROUTED DIRECTLY TO THE MAYOR AND RETURNED TO THE ORIGINATING DEPARMENT DO NOT ROUTE TO CLERK'S OFFICE Approved by Director_ Originator: James Endicott Phone (Originator : x4620 Date Sent: 10/17/18 Date Required: 10/24/18 --...._._...—.._._...__.._.__._...... _... -----------------—...........—..._....._.. Return Signed Document to: Lynnette Smith Contract Termination Date: VENDOR NAME: Date Finance Notified: 10/17/18 Carahsoft Technology (Only required on contracts $10.000 and over or on anv Grant) DATE OF COUNCIL APPROVAL: Date Risk Manager Notified: N/A Specifically Authorized in Budget? AYES © NO Account Number:T20176.64190.1800 _ ................... Brief Explanation of Document: Please sign Carahsoft Professional Services SOW & PO 148267 Terms: 1 year from date of SOW signage Amount: $35,193.37 Budget: Approved in the 2018 IT Contract Maintenance Budget Shaded Areas to Be Completed By Administration Staff Received: n Y Recommendations and Comments: C " 7 tti°8 Disposition: i,`i. Date Returned: .,w.,a ,nr usuwn„x .o<rvm nmP aeN,em ax r uynrm �xm��sa� n�rr���,,P�©rr a .......... mm.................. ....mm........ .