HomeMy WebLinkAboutIT17-544 - Other - Carahsoft Technology Corporation - Ivanti Replacement (Multimedia Ticketing System) - 11/28/2018 "":!!!!!!:;.,1�TRecords Management D�ocument
CONTRACT COVER SHEET
This is to be completed by the Contract Manager prior to submission
to the City Clerk's Office. All portions are to be completed.
If you have questions, please contact the City Clerk's Office at 253-856-5725.
Vendor Name: Carahsoft Technology Corp
Vendor Number (]DE): 1669791
Contract Number (City Clerk) L
Category: Contract Agreement
Sub-Category (if applicable): Choose an item.
Project Name: Avanti Replacement (Multimedia Ticketing System) -
Professional Services
Contract Execution Date: 11/30/18 Termination Date 1 /19
Contract Manager: Patti Belle Department: IT
Contract Amount: $71,527.06
Budgeted: ® Grant?
Part of NEW Budget: ❑ Local: ❑ State: ❑ Federal: ❑
Related to a New Position: ❑
Basis for Selection of Contractor?
Bid: ❑ RFP: ❑ Small Works Roster: ❑ Quotes: ❑
Approval Authority: ❑ Director ® Mayor ❑ City Council
Other Details: Ties with IT17-544
Carahsoft Technology Corp Data
Papa
ICIVQICL'
Refit Michael Faraday Drive,Suite 100 Dec 11,2018
Reston,VA 20190 Invoice Number
USA
N607523
Contact: ARonrahsoft.com(703)871-8500
S A J.. 1 J l 1. D
DEC 112018 .�
Sold To: Ship To:
City of Keno tWAAccounts
�-i'TT�A J V CE _ A In ATTN:Melissa Janson 'ref
' of Kent
ATTM Accounts Payable J V 1_.L /'lI r
220 41h Avenue South 220 Fourth Avenue South
Kent,WA 98032 Kent.WA 98032
PO Number Order Date Customer No. Salesperson Order No. Ship ViaTerms
149084 OF Sep 27,20t6 KFI` JGARNER 1864918 GROUND N30
City. Item Number Line Description Unit Price Extended Price
Ord. S
MPN:SVCS-ITSM
1.00 1.00 SVCS-PMENT 2 Project Management Enterprise 1,402.060000' 1,402.06
MPN:SVCS-PMENT
Due Date Amount Due
Jan 10,2019 T74 2.06
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Remit To. Currency in USD unless otherwise specified
Carahsoft Technology Corporation Subtotal 1,402.06
1860 Michael Faraday Drive,Suite 100 Total sales tax 0.00
Reston,VA 20190
FEIN 52-2189693 DUNS 088365767 Total amount 1,402.06
CA Sales Tax 9 SC OHB 100-529633
Less payment 0.00
For questions on this invoice,please contact Accounts
Receivable:ARCcarahsoft.com, Ph:703-871-8500 Amount due 1,402,06
Fax 703.871-8506
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GOVERNMENT PRICE QLJOTA'irm
CAI RAH uQ",DF r TV:&:IW NOR..OGY iCORIP ca ra h sof t.
1860 MICHAEL FARADAY DRIVE I SUITE 100 RESTON,VIRGINIA 20190
PHONE(703)871-8500 1 FAX(703)871-8505 TOLL FREE(888)66CARAH
WWW.CARAHSOFT.COM SALES@CARAHSOFT.COM
TO: Melissa Janson FROW Jonathan Garner
Project Manager/Business Analyst Carahsoft Technology Corp_
City of Kent 1860 Michael Faraday Drive
220 Fourth Avenue South Suite 100
Kent,WA 98032 USA Reston,Virginia 20190
EAAA ILQ mjanson@kentwa.gov EMAIL: Jonathan.Garner@Carahsoft.com
Pi ONE: (253)856-4605 PHONE: (703)889-9749 FAX: (703)871-8505
TERMS: GSA Schedule No_GS-35F-0119Y Qi,KUOpT1E 1 12885824
Term. December 20,2011 -December 19,2021 Q..9UOkTlE DATE: 10/30/2018
FTIN:52-2189693 Oy,QYOTIF EXMIRV:B'r. 11/30/2018
Shipping Paint. FOB Destination IPIFQ 0'e➢$F',
Credit Cards:VISA/MasterCard/AMEX SMPPPING:
Remit To:Same as Above ESD
Payment Terms.Net 30(On Approved Credit) TOU'TAL PRICE: $71,527.06
Cage Code: 1P3C5
DUNS No.088365767
Business Size'.Other than Small
Sales Tax May Apply ---- - -
V dU TAd.C,QUVG."DTQ:. $71527.06
LUNIF NO If"4kQS1fNO PDIISCIRVIPTIOhC�....... _.- _� V PRBF:O NNi� O;g,P,UN'&'ll'V-IpF9tlO11i'. Y>$T"1Y EX'TTQVY5IFD PNkNQ.;B
1 SVCS-ITSM ProServices ITSM Daily Rate LIST'.$2,425.00 $2,125.00 GSA 33 $70,125,00
Ivanti, Inc-SVCS-ITSM GSA.$2,394.46
2 SVCS-PMENT Project Management Enterprise LIST $1600,00 $1,40206 GSA 1 $1,402.06
Ivanti, Inc-SVCS-PMENT GSA'.$1,579.85
LRUE.BTOT64Q.:. _... ... $71,527.06
T09TAL PIRIIO'.IF.t $71,527.06
TOTAL QUOTE.. .. $71,527.06 p.,✓/
"Please note that this pricing will expire on 11130/18.
CONQ RIDEN FlIAL OQUOUTE DATE 0/30/2018
IPAAGIE;4 of 11, QUOTE PoVQT: 12885824
carahsoft
Customer Confidential
City of Kent
Statement of Work for Professional Services
City of Kent-SOW-ISM-080718
Version Release: 1 .09
Addresses and Contact Information
CLIS[oiu�i Address Engagement Addircoo
Contact Name Address:
Melissa Janson 13319 Se 227th St Kent,WA, United States
Contact Telephone Remote Engagement: No
253.856A605
TBD
Contact Email Address
MJanson@kentwa.gov Delivery Language: English
Document Revision History
Date Author Revision Change Reference
2018-08-07 Area Services Manager 1.00 Document Creation
Doug Dollar
...-.- ._�.�,...__.. — _....... .... ....._.._.. ...___....-..........,_,_,._.
2018_08_27 Area Services Manager 1.n7 Made adiustments to Level of
Doug Dollar effort and SOW language per
Customer feedback
2018-09-05 Area Services Manager 1.09 Made adjustments SOW
Doug Dollar language per Customer
feedback.Added an
additional five days of
Generic Consultancy in
support of SOW per
Customer request
Document Reviewer
RevisionName Title Date 2 of 12
CITY OF KENT-SOW-ISM-080718
Document Purpose
The purpose of this document is to describe the tasks for a Ivanti Professional Services
engagement.
Note
To execute this Statement of Work, both parties must sign as indicated in the
Authorization and Acceptance Section of this document.
Overview
Ivanti Service Manager Statement of Work
City of Kent ("Customer") has requested the Consultant(as defined below)to provide days of Ivanti
Professional Services consultancy on a time and materials basis as defined in the following
Statement of Work ("SOW"). The Ivanti resources assigned to this project will be under the direction
of both Ivanti Project Management and the Customer Project Manager.
This project will focus on the onboarding of Customer's media team into Ivanti Service Manager,
and the design and deployment of request workflows to service media requests. This is an
enablement-based SOW, Consultant will implement Customer's solution using a combination of
direct implementation and advisory services. Consultant will deliver the solution per activities and
configuration defined below, as well as to provide guidance and knowledge transfer to Customer,
allowing them to continue to design and implement their solution going forward.
All references to"Consultant" shall mean the entity identified below in the same geographic region
as the Customer.
• Ivanti, Inc., a Delaware corporation, performs Services in the Americas, except Brazil.
• Ivanti Comercio de Software Brasil Ltda, a Brazilian company, performs Services in
Brazil.
• Ivanti Software K.K., a Japanese company, performs Services in Japan.
Ivanti Software(Beijing) Co., Ltd., a Chinese company, performs Services in China.
• Ivanti International Limited, an Irish company, performs Services related to the
Wavelink and Naurtech branded products in Europe, the Middle East, Africa, and the
Asia Pacific region.
• Ivanti U.K. Ltd, an English company, performs Services in all other locations.
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CITY OF KENT-SOW-ISM-080718
Tasks
This section describes the expected tasks planned for the consultancy engagement.
DescriptionDays
Design Workshop 5,00
Integrations 2.00
Service Catalog-Request Management 16.00
Generic Consultancy 5.00
User Acceptance Testing 2-00
Service Manager Knowledge Transfer 2,00
Go-Live support 1.00
Total Consulting Days 33.00
Enterprise Project Management Duration
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CITY OF KENT-SOW-ISM-080718 carahsoft
In Scope
This section describes the activities in scope for the consultancy engagement
r:
Planning, Enablement, and Design Workshop
Project Enablement,Workshop and Design: Ivanti Service Manager, working with Customer personnel,will
conduct a Workshop to further define Customer requirements.
Planning&Design Meeting
The Planning and Design Meeting includes all the tasks required to meet with the project's key stakeholders
and determine the final design of the system prior to beginning the software implementation.
High level work breakdown structure:
• Discussion of Objective and Strategy
• Long Term Goals and Objectives
• Data Model(Users, Groups, Customers, Filters, Partitioning, Ci's etc.)
• Implementation Model
• Workshop Preparation
Design Document: Create overall design document defining the configuration from the design workshop.
The document will be used to guide the remainder of the implementation,
Design Review: Discuss and document the conceptual design based on specific needs and objectives, and
conduct design review meeting to discuss and identify any gaps_
Integrations
The following third-party products will be integrated with Customer's Ivanti Service Manager Instance:
• JD Edwards
Design Workshop:
Attendees:Service Desk Manager, Product Administrators, Department Liaisons
Discussion Items.
• Integration Use Case
• Supported Integration Methods(email, SOAP, PowerShell etc)
• Direction of Integration(To ISM, From ISM)
• Scope of Integration (One-way, Bi-Directional)
• Location and Access to resources needed to complete integration work
• Versioning of Integrated Products
integration use cases, methods and scope differ greatly on a per customer bases. This SOW assumes a
basic integration between Service Manager and any given third-party products. Ivanti will conduct a design
session for each integration and if more time is required to complete any given integration, a Project
Change Request can be generated to account for extra time required
Request Management
A Request Offering is an item that describes the item,assistance,or action available to Self Service users
from the Service Catalog.Request Offerings are normally placed in logical groups of Services.
The Service Catalog lists all Request Offerings,such as requests for software, computers, or other requests
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CITY OF KENT-SOW-ISM-080718 carahsoft
for non-IT related services provided in your organization.The Service Catalog is how customers order
products and services.You control the customer experience within the Service Catalog,defining for each
item an image,description, price,other fields, and workflow.
Design Workshop:
'.. Attendees: Service Desk Manager,Service Desk Analysts, Department Liaisons
Discussion Items:
• Design requirements for Customer Services and Products Catalog (This is commonly referred to
as a"Service Catalog"internally, but is not related to the ITIL-Based Service Catalog in ISM)
• Workflow for"Charge-Back"activity in requests
• Onboarding the Media Team
• Role-Based Security
• Portal Landing Page Layout,form design and branding
o Reference related Flycasl Portal project
• Configuring the ISM Service Catalog
• ISM Service Catalog-Self Service Portal
• Request Offering Types
• Video Request
Printing Request
• Graphics Request
• Future State Media Request Workflow
• Approval Workflow Process
• Task Workflow Process
• Notificafions
• Status and Request Specific Workflow
Configure and Review Request Management and Service Catalog
• Configured Service Catalog Request Offerings
o Implement Customer Services and Products catalog("Service Catalog") using framework,
settings, and configuration changes agreed to during the design workshop and per the
design document.
• Customer will provide data to import into the catalog in an Ivanti-approved
format
• Manual upkeep of data in this catalog by Customer is assumed
o Configure Media Video Request Workflow(15 fields, up to 2 approvals, up to 5 tasks)
using configuration changes agreed to during the design workshop and Per the Design
Document
Consultant will be the primary resource to configure this workflow
Configure Media Printina Request Workflow(15 fields, up to 2 approvals, up to 5tasks)
using framework,settings, and configuration changes agreed to during the design
workshop and Per the Design Document
Customer Resources will be the primary resources to configure thisworkflow,
with Consultant acting in an advisory capacity
o Configure Media Graphics Request Workflow(15 fields, up to 2 approvals, up to 5tasks)
using framework, settings, and configuration changes agreed to during the design
workshop and Per the Design Document
• Customer Resources will be the urimary resources to configure this workflow,
with Consultant acting in an advisory capacity
`"All Requests will be configured using a common"Future State"workflow framework to be provided by
Customer—
Service Manager Generic Consultancy
The Service Manager Consulting section provides the Customer with a reserved block of time that can be
applied to any professional services as they apply to the product set(s)specified below. The primary
purpose of this activity is to provide the Customer with a competent and experienced Service Manager
Consultant who can assist with any Service Management related tasks necessary as they apply to the
specified Service Manager product set(s). These activities are limited only by product set and time,and may
include discussion,demonstration,training,configuration, product administration and Q&A on any Service
Manager related topics, unless expressly excluded in this SOW.
Customer has requested additional ad-hoc consultancy time in support of this SOW to include but not be
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CITY OF KFNT-SOW-ISM-080718 carahsoft
limited to the following:
Product Set
• Service Manager
o Consulting activities to support JO Edwards Integration as needed
o Consulting activities in support of expanded Knowledge Transfer and Customer
enablement TBD
Planning Meeting: Meet with Customer key stakeholders to determine prioritized objectives for the allotted
amount of time
Create Agenda:Determine and agree upon a suitable agenda
Perform Activities: Engage with Customer to perform mutually agreed upon agenda items.
Note:Completion of any planned activities is subject to the time constraints set forth in this SOW and
completion of specific activities cannot be guaranteed unless agreed to in advance
User Acceptance Testing
The last phase of the software testing process. UAT will focus on testing Ivanti Service Manager in real-
world scenarios. During this phase the Customer will run through a series of tests and note any minor
improvements/modifications necessary or possible misconfiguration. Issues will be logged and then
adjusted by the consultant.
The following activities are included in this section:
• System Testing
• Discuss/document modifications needed and escalate as required
• UAT
System Testing:Test all Configured features and functions for documented behavior. Perform empirical
investigation of each feature and service to validate the state and behavior of the product against the
Service Manager specification, detect any software failures, and ensure the satisfaction of Customer
requirements,
• Consultant will make agreed to configuration changes as required from UAT testing.
Service Manager Knowledge Transfer
The Knowledge Transfer—activities will focus on educating the Customer on the fundamental concepts of
Service Manager components while providing demonstration and answering questions.
The activities associated with this effort may include,but not be limited to,the following:
• Service Manager Premise!Cloud
o Ivanti Service Manager Client-side usage and platform review
o Workflow and Architecture Overview
Planning Meeting: Meet with Customer key stakeholders to determine prioritized objectives for the allotted
amount of time
Create Agenda: Determine and agree upon a suitable agenda
Perform Activities:Engage with Customer to perform mutually agreed upon agenda items.
Note:Completion of any planned activities is subject to the time constraints set forth in this SOW and
completion of specific activities cannot be guaranteed unless agreed to in advance and does not include
training documentation. This is not a replacement for formal training.
Go-Live Support
"Go live"takes place at the end phase or completion of the project. The presence of a vendor
consultant/deployment engineer on site will provide the customer project team and users of the solution with
extra support and a source of expertise,.The following activities are included in this section:
Phase-Go-live
Clear Test Data
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CITY OF KENT-SOW-ISM-080718 carahsoft
Communicate to Customers -
E___.____..................
• Provide Go-Live Support—up to one T)day
Enterprise Project Management
Project Kick-off Meeting:Conduct project kickoff meeting with Ivanti and Customer staff to establish
guidelines for managing and monitoring progress,establish a project management plan to include:
communication and information distribution, risk monitoring and mitigation plan,change control,and quality
control.Communicate key milestones to be met on the project.A strategic phased project plan including
discovery,planning, pilot and execution will be established when necessary.
Direct and Manage Project Execution:Work directly with Ivanti resources to adhere to the project
management plan so as to meet project objectives. Note:This is an iterative process involving ongoing review
of the project management plan, change requests, and other factors to ensure that the work is being
performed as directed.Additionally,this would involve working with the project team to gather, analyze,
update, and store project information.
Manage Project Team: Manage project team through constant communication and observation. Manage work
attitude, productivity,conflicts, interpersonal issues, and accomplishments.
Distribute Project Information: Manage the flow of information as set forth in the project management plan.
Ensure that the proper information is being distributed to the right people at the right time. Update relevant
project documentation as necessary,
Out of Scope
By definition any item not deemed in scope is considered out of scope, but for clarity the following
specific items are not included.
Ref Description
Any work outside of normal business hours, Monday to Friday excluding public holidays, is
OS'
considered out of scope of the project and will be subject to additional fees at two times the
standard MSRP consultancy day rate, charged in minimum half day increments,
032 Consultancy relating to any products not specified in the In Scope"section of this document
Assumptions
The project will proceed with the following identified assumptions. Any further assumptions that are
identified as the project progresses will be subject to a change contloi and an impact analysis,
which may affect the cost and timescales of the project. Where these changes were not reasonably
identifiable by Ivanti then the Customer will bear any costs.
Rot Assumptions
Al If onsite engagement, the Consultant will be provided with a desk and chair within an office
environment preferably with internet access.
A2 If onsite engagement, Customer will provide advance notification of any site-specific requirements such
as security clearance, identification and safety training.
Customer representatives are available to answer requirements and design questions supply logon
A3 credentials, IF addresses, and server names to the Ivanti Certified Consultant as reasonably
requested.
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CITY OF KENT-SOW-ISM-080718
AssumptionsRef
A4 Customer representatives are available in order that the Ivanti Consultant can transfer knowledge
regarding the configuration and usage of the software.
A5 Network connectivity and all relevant cabling will be in place,so as not to impede the progress of work.
AS The agreed physical and logical infrastructure will be provided and access will be provided to the Ivanti
consultant as necessary in order to enable the completion of required tasks
FIvanti will supply licenses under a separate commercial agreement outside of the scope of this
A7 Statement of Work,Any additional non-Ivanti software license requirements(e.g. Microsoft licenses)
will be sourced by Customer.
Aa For engagements requiring product installation, the latest release of Ivanti software or the required
components will be installed unless otherwise agreed.
A9 If onsite engagement, delivery of Services assumes inclusion of travel and expense(T&E)rate in the
Purchase Order(PO); if no T&E is included in PO, all Services days will be fulfilled remotely.
Constraints
The project will proceed with the following identified constraints.Any further constraints that are
identified as the project progresses will be subject to a change control and an impact analysis,
which may affect the cost and timescales of the project.Where these changes were not reasonably
identifiable by Ivanti then the Customer will bear any costs.
Ref Constraints
Unless otherwise stated all work will be performed during normal business hours, Monday to Friday
C1 excluding public holidays
C2 Consulting Days are valid for a period of 1 year from time of purchase and shall be planned in advance
with a minimum four(4)week notice period to allow resounding of Ivanti Consultants
Customer Project Management Responsibilities
Customer will designate a person to whom all Ivanti communications will be addressed and who
has the authority to act for Customer in all aspects of this Statement of Work(the"Customer
Pnoiect Marl ").
The Customer Project Manager will:
• Create and maintain an estimated schedule for the overall project.
Provide sufficient notice for rescheduling. Rescheduling requires minimum of ten (10)
business days' notice. Failure to notify Ivanti of need to reschedule can result in additional
charges as stated in services Terms and Conditions,.
• Work with the Ivanti Project Manager to identify resource requirements and desired skill
sets. Ivanti recommends a four(4) week lead time to schedule consultants and make travel
arrangements when adding resources.
• Schedule resources in segments of no less than five (5) business days unless agreed to by
both Ivanti and Customer.
• Schedule and facilitate completion of this engagement within the respective numberof
months from date of signing the PO
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CITY OF KENT-SOW-ISM-080718
• With Ivanti, administer Change Control and authorize Project Change requests.
• Provide access to Customer facilities consistent with the estimated schedule for all
resources. Consultants may require access to Customer facilities and systems outside
normal business hours.
Project Progress Reporting
A regular meeting or a teleconference will be scheduled to discuss the Project status,the format will
be jointly agreed between the Ivanti Project Manager and Customer Project Manager.
Depending on project complexity the daily status reports may include:
• General progress to plan and causes for any Project delays.
• Project Plan updates for all tasks due or started ahead of schedule(actual days worked,
percentage of completion for each major task, estimated completion dates, and actual
completion dates).
• Issues and auhuu items to resolve change order control items reviewed or for review,
including any tasks to be worked on that are not included in the Detailed Project Plan and
any tasks that will negatively impact the allotted budget,
Delivery Schedule
This SOW will deliver days of time and material consulting over a maximum period of twelve (12)
months from the date when the Customer places the order.
For invoicing purposes, a person day is defined to be 8.00 working hours per resource. For both
onsite and remote engagements billable hours will be recorded in half day or full day increments.
Anything over a half day will be rounded up to a full day of work 8.00 hours.
Deemed Completion
Ivanti will be deemed to have completed Its obllgatlons under this SOW, upon the earlier looccur:
Ivanti provides the number of person days of services specified in this SOW;or
• 12 months have elapsed since the date that the Customer placed the order.
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CITY OF KENT-SOW-ISM-080718 carahsoft
Authorization
In addition to any terms contained in this Statement of Work,the provision of the services
described in this SOW("Services")shall be subject to terms of the license agreement agreed to by
you and Ivanti and are hereby incorporated by reference or, if applicable,the terms and conditions
of a separate written agreement agreed to and signed between you and Ivanti on or before the
date on which you sign this SOW.
Neither the execution nor fulfillment of the Services will relieve or alter Ivanti or Customer's rights
or obligations with respect to standard Ivanti software and other products under the license
agreements applicable to such software or products. Nothing in this document is intended to or
shall have effect of vesting in or transferring to Customer's rights in Ivanti's, its affiliates'or its
suppliers'software, methods, know-how or other intellectual property, regardless of whether
such intellectual property was created, used or first reduced to practice or tangible form by Ivanti
in the course of performance of the Services hereunder. By purchasing the Services set forth in
this SOW,the parties each indicate their acceptance of the above.
Please sign below and return this document in its entirety by email to your account manager.
City of Kent("Customer")
13319 Se 227th St,Kent
WA, United States 98042
On Behalf of Customer
Signature D�, '!a Y �
Email .............._ Y �' 9
Title
Date
On Behalf
Signature signature:
M r2vor Per;7;3 ,Iola)
Email Email:trevor.perkes@ivanti.com
Title Title:Consulting Manager
Date Oct 30,2018
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CITY OF KENT-SOW-ISM-080718
APPENDIX A: Project Change Request ("PCR") Form
The Customer identified in the form below ("Customer") hereby officially requests that Ivanti, Ltd..
("Ivanti") alter the scope of work to be performed under Statement ofWork dated
as outlined below. Ivanti will estimate all applicable fees associated with the change request and
communicate them to the contact listed below via email within one week. This change order will
become effective once such estimate is provided to Customer unless written notice of cancellation
is provided by Customer within two business days after receiving the estimate.
• � o?RJnt --
Project Name City of Kent-SOW-ISM-080718
Dolivorable Affected
SUrnmary Description of
Impact Analysis
(Scope,
City of Kent("Customer")
13319 Se 227th St,Kent
WA, United States 98042
Signature
Email
Title
Date
On Behalf of Consultant(Ivanti)
Signature
Email )onathan.garner@carahsoft.com
mTitle Sr.Account Manager-Carahsoft Technology
...........
Date
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CITY OF KENT-SOW-ISM-080718 carahsoft
REQUEST FOR MAYOR'S SIGNATURE
`* KE a T Purchase Order Only - Print on Yellow Paper
Please Fill in All Applicable Boxes
ALL REQUESTS ARE ROUTED DIRECTLY TO THE MAYOR AND RETURNED TO THE ORIGINATING DER RMENT
DO NOT ROUTE TO CLERK'S OFFICE ,1
Approved by Dire r�„V
Originator: Patti Belle __ Phone (Originator): x4648
Date Sent: 11/27/2018 Date Required: 11/30/2018
Return Signed Document to: Lynnette smith Contract Termination Date: 11/29/19
VENDOR NAME: Date Finance Notified:
Carahsoft Technology Corp (Only required on contracts 11/27/2018
$10.000 and over or on anv Grant)
DATE OF COUNCIL APPROVAL: Date Risk Manager Notified: N/A
Specifically Authorized in Budget? OYES 0 NO I Account Number:T20168.64190.1800
Brief Explanation of Document:
Please sign PO 149084 and Statement of Work for Professional Services
Project: Avanti Replacement (Multimedia Ticketing System)
Cost: $71,527.06
Budget: Approved in IT's 2018 Capital budget
Shaded Areas to Be Completed By Administration Staff
Received:
Recommendations and Comments:
i+J }U' 2 7 r it i t
Disposition:
Date Returned: