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Home My WebLink AboutIT18-136 - Supplement - RedCloud Consulting, Inc. - BSA TPM Support Phase IV - 09/01/2018 T Records Management Document CONTRACT COVER SHEET This is to be completed by the Contract Manager prior to submission to the City Clerk's Office. All portions are to be completed. If you have questions, please contact the City Clerk's Office at 253-856-5725. ❑ Blue/Motion Sheet Attached ❑ Pink Sheet Attached Vendor Name: RedCloud Consulting, Inc. Vendor Number (JDE): 1718477 ............---——------------------------------------- Contract Number (City Clerk): 0)LP Category: -Contract Agreement Sub-Category (if applicable): Choose an item. Project Name: Consultant Services (Business Analvst) - — Contract Execution Date: 09/01/18 Termination Date: 09/30/18 ..............--------------- Contract Manager, James Endicott Department: IT Contract Amount: $14,440 Approval Authority: E] Director E Mayor F-1 City Council Other Details: Ties with IT18-136 ..........................------- SOW 4-Phase IV ................................... -------- ------------------------------ Statement of Work ("SOWl Addresses and contacts for notices "Client" "Supplier" Client Name: City of Kent Company Name: RedCloud Consulting, Inc. Primary Contact:James Endicott Primary Contact: Brett Clifton Address: 220 Fourth Avenue South, Kent, WA Address: 11000 NE 33rd PL, Suite 100, Bellevue, 98032 WA 98004 Phone number: 253.856.5235 Phone number: 425.305.4121 Fax number: 253.856.6200 Fax number: 425.305.4122 Email (if applicable): JEndicott@kentwa.gov Email: brett.clifton@redcloudconsulting.com Secondary Contact: Secondary Contact: finance@redcloudconsulting.com SOW Effective Date: 9/01/2018 SOW Expiration Date: 9/30/2018 Agreed and accepted fro t Supplier Gent Ignatur : 1 Supplier Signature: Docusdpnedb,: r„tt�04+u Client Name: Supplier Name: Brett Clifton M l 1L...' = U Client Title: Supplier Title: Managing Partner Client Da ,,,l Supplier Date: 8/27/2018 ®This SOW, executed in accordance with the terms of that certain Master Supplier Services Agreement or other applicable master agreement (the "Agreement') dated March 7, 2018 between Client and Supplier is entered into by the parties and effective as of the SOW Effective Date above. SOW(Short Form)(August 2015) OR This SOW pursuant to the Client Purchase Order Terms and Conditions is entered into by the parties and effective as of the SOW Effective Date above. I. Description of Services Pursuant to and in conformance with any standards,guidelines and/or specifications which may be provided by Client to Supplier from time to time, Supplier will perform or deliver to Client under the Agreement as a work made for hire (collectively,the "Services"). The RedCloud resource(s)will provide business consulting services and Technical Writing support. Key scope and deliverables described below. Background: The City of Kent's IT department requires a Project Management/Technical Writer resource to document Standard Operating Procedures, specifically for the team devoted to Hardware. This team delivers 10 disciplines to the City including wireless, telephony, storage, and networks. The team needs defined and documented processes, procedures, standard naming conventions, guidelines, operating level agreements (OLA's; service commitments to internal stakeholders) and SLAB (service commitments to customer stakeholders). The goal is to develop clear accountabilities for individuals and the team all up, and to enable management inspection standards for the same, and to set proper expectations with external stakeholders. The IT HW team's work is divided between defined Projects and Operations and this work directly supports Operations components (i.e. managing and resolving the stream of ad-hoc issues coming to their service desk). The client will be reaching out to their peer network to obtain example SOPS and document templates from other cities' IT departments to use a starting point template. SOP project Phases: 1. Support the HW team's internal SOPS 2. SOPs to support the internal stakeholder's 3. SOPs to support external customers (other City dept/employees like fire, police, edu, etc.) Exact deliverables are to be identified and completed during the engagement and therefore this SOW is for time and materials. The scope of this SOW is to work on Phase 1 and additional funds and time may be needed to complete the phase and to complete Phases 2 and 3. Assumptions` The following assumptions are the basis of the quotation. If they do not hold, additional time and costs may be incurred. • If additional hours above quoted monthly hours are required,the client and supplier account manager will need to determine an adjustment to scope,timeline, resources,and fees as appropriate to compensate supplier for the hours worked. • Client will meet with supplier consultant and/or account manager in order to appropriately prioritize and track progress. • Supplier may require additional stakeholder input for content and accuracy as necessary • Permanent seating at the client site is not required. Supplier consultant does not need to work from client offices on a daily basis. They will be on campus for collaboration and meetings as needed, but can work remotely to serve the needs of the engagement. SOW(Short Form)(August 2015) .2. • Supplier may be unavailable for all Client-observed holidays unless previously agreed upon with the client • Client may choose to adjust the priority and order of the below deliverables and completion dates. • Client will provide necessary software and licenses for supplier's consultant to be able to complete the work. This would include Windows and Office software. All Services shall be treated as Confidential Information unless otherwise designated by Client. 2. Deliverables/Dellvery Schedule a) Supplier must complete and deliver all Services to Client on or before 6/30/2018. The milestone delivery schedule forthe Services, if applicable, shall be as follows: 'Milestone# Brief Description of Services to be completed by Due on or before Supplier'and delivered to Client 1 • Deliver Tech Writing support per scope above for 9/30/2018 September b) Supplier may begin Service delivery only on the later of: (a) the SOW Effective Date or (b) when Supplier receives the applicable Purchase Order from Client. 3. Payment 3.1 Services Fees Client will pay Supplier the following amounts as full and final payment for the Services. Client will only make payment for Services that Supplier has completed and delivered to client, and that Client has accepted: Flat fee of$[insert amount] US. OR ® Time and materials. The below monthly NTE totals are derived from an hourly model (at $95/hr). Monthly invoices from RedCloud shall be based on actual hours worked, not to exceed the monthly totals in the below table. Services requested by Client above and beyond the fee schedule below must be in writing. Wiestone # Not to Exceed Payment Amount Delivery/Payment Date 1 $14,440 9/30/2018 Sub-Total $14,440 Travel Expenses (if any— $0 see Section 3.2, below) _ Total $14,440 3.2 Expenses: (choose one of the below) As reflected in Section 3.1, above, Client will reimburse Supplier up to $[insert amount] US for the actual travel expenses that Supplier incurs while performing the Services. The travel expenses must be pre-approved by Client and comply with the Client travel policy.The travel expenses must also be SOW(Short Form)(August 2015) -3- reasonable and related to the Services. Supplier must submit appropriate documentation evidencing the expenses to be reimbursed. OR ® Supplier will be solely responsible for all expenses it incurs while performing the Services,unless Client otherwise consents in writing. [Remainder of this page is intentionally left blank.] SOW(Short Form)(August 2015) -4.