HomeMy WebLinkAboutHR18-085 - Original - Kaiser - Group Medical Coverage - 01/01/2018 R e c o
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Wa5rriwciC9mr Document
CONTRACT COVER SHEET
This is to be completed by the Contract Manager prior to submission
to the City Clerk's Office. All portions are to be completed.
If you have questions, please contact the City Clerk's Office at 253-856-5 25.
Vendor Name: Kaiser
Vendor Number:
JD Edwards Number
Contract Number: -1r " (3
This is assigned by City Clerk's Office
Project Name: P o
Description: El Interlocal Agreement ❑ Change Order ® Amendment N Contract
El Other:
Contract Effective date: 1/1/18 Termination Date: 12/31/2018
Contract Renewal Notice ([days): 15 days
Number of days required notice for termination or renewal or amendment
Contract Manager: Laura Horea Department: H
Contract Amount: $420,000
Approval Authority: E] Director Mayor Z City Council 11 1 17, Meeting Date
Detail: (i.e. address, location,, parcel number, tax id, etc.):
so-
KAISER PERMANEWEe
Kaiser Foundation Health Plan of Washington
A nonprofit health maintenance organization
Group Nfedical Coverage Agreement
Kaiser Foundation Health Plan of Washington ("KHIPWA") is a nonprofit health maintenance organization,duty
registered under the laws of the State of Washington, furnishing health care coverage on a prepayment basis.The
Group identified below wishes to purchase such coverage.This medical coverage agreement("Agreement")sets
forth the terms under which that coverage will be provided, including the rights and responsibilities of the
contracting parties; requirements for enrollment and eligibility; and benefits to which those enrolled under this
Agreement are entitled.
The Group medical coverage agreement between KFHPWA and the Group consists of the following:
• Standard Provisions
• Benefits Booklet
City of Kent,H0036900
This Agreement will continue in effect until terminated or renewed as herein provided for and is effective
January 1, 2018.
-7-
-------...........
Signature and date
CA-188818
Standard Provisions
1. KFHPWA agrees to provide benefits as set forth in the attached Benefits Booklet to enrollees of the
Group.
2. Monthly Premium Payments.
For the initial term of this Agreement,the Group shall submit to KFHPWA for each Member the monthly
premiums set forth in the current Premium Schedule and a verification of enrollment. Payment must be received
on or before the due date and is subject to a grace period of 10 days.Premiums are subject to change by
KFHPWA upon 30 days written notice. Premium rates will be revised as a part of the annual renewal process.
KFHPWA reserves the right to re-rate this benefit package if the demographic characteristics change by more
than 15%.
3. Dissemination of Information.
Unless the Group has accepted responsibility to do so, KFHPWA will disseminate information describing
benefits set forth in the Benefits Booklet attached to this Agreement.
4. Identification Cards.
KFHPWA will furnish cards,for identification purposes only,to all Members enrolled under this Agreement.
S. Administration of Agreement.
KFHPWA may adopt reasonable policies and procedures to help in the administration of this Agreement.This
may include,but is not limited to,policies or procedures pertaining to benefit entitlement and coverage
determinations.
6. Modification of Agreement.
Except as required by federal and Washington State law,this Agreement may not be modified without
agreement between both parties.
No oral statement of any person shall modify or otherwise affect the benefits,limitations and exclusions of this
Agreement,convey or void any coverage, increase or reduce any benefits under this Agreement or be used in
the prosecution or defense of a claim under this Agreement.
7. Indemnification.
KFHPWA agrees to indemnify and hold the Group harmless against all claims,damages, losses and expenses,
including reasonable attorney's fees,arising out of KFHPWA's failure to perform,negligent performance or
willful misconduct of its directors,officers,employees and agents of their express obligations under this
Agreement.
The Group agrees to indemnify and hold KFHPWA harmless against all claims,damages, losses and expenses,
including reasonable attorney's fees,arising out of the Group's failure to perform,negligent performances or
willful misconduct of its directors,officers,employees and agents of their express obligations under this
Agreement.
The indemnifying party shall give the other party prompt notice of any claim covered by this section and
provide reasonable assistance(at its expense).The indemnifying party shall have the right and duty to assume
the control of the defense thereof with counsel reasonably acceptable to the other party.Either party may take
part in the defense at its own expense after the other party assumes the control thereof.
S. Compliance With Law.
The Group and KFHPWA shall comply with all applicable state and federal laws and regulations in
performance of this Agreement.
This Agreement is entered into and governed by the laws of Washington State,except as otherwise pre-empted
by ERISA and other federal laws.
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9. Governmental Approval.
If KFHPWA has not received any necessary government approval by the date when notice is required under this
Agreement, KFHPWA will notify the Group of any changes once governmental approval has been received.
KFHPWA may amend this Agreement by giving notice to the Group upon receipt of government approved
rates,benefits, limitations,exclusions or other provisions,in which case such rates,benefits,limitations,
exclusions or provisions will go into effect as required by the governmental agency. All amendments are
deemed accepted by the Group unless the Group gives KFHPWA written notice of non-acceptance within 30
days after receipt of amendment, in which event this Agreement and all rights to services and other benefits
terminate the first of the month following 30 days after receipt of non-acceptance.
10. Confidentiality.
Each party acknowledges that performance of its obligations under this Agreement may involve access to and
disclosure of data,procedures, materials,lists,systems and information,including medical records,employee
benefits information,employee addresses,social security numbers,e-mail addresses,phone numbers and other
confidential information regarding the Group's employees(collectively the"information").The information
shall be kept strictly confidential and shall not be disclosed to any third party other than: (i)representatives of
the receiving party(as permitted by applicable state and federal law)who have a need to know such information
in order to perform the services required of such party pursuant to this Agreement,or for the proper
management and administration of the receiving party,provided that such representatives are informed of the
confidentiality provisions of this Agreement and agree to abide by them,(ii)pursuant to court order or(iii)to a
designated public official or agency pursuant to the requirements of federal,state or local law,statute,rule or
regulation. The disclosing party will provide the other party with prompt notice of any request the disclosing
party receives to disclose information pursuant to applicable legal requirements,so that the other party may
object to the request and/or seek an appropriate protective order against such request. Each party shall maintain
the confidentiality of medical records and confidential patient and employee information as required by
applicable law.
11. HIPAA.
Definition of Terms.Terms used,but not otherwise defined,in this section shall have the same meaning as
those terms have in the Health Insurance Portability and Accountability Act of 1996("HIPAA").
Transactions Accepted. KFHPWA will accept Standard Transactions,pursuant to HIPAA,if the Group elects
to transmit such transactions. The Group shall ensure that all Standard Transactions transmitted to KFHPWA by
the Group or the Group's business associates are in compliance with HIPAA standards for electronic
transactions. The Group shall indemnify KFHPWA for any breach of this section by the Group.
12. Termination of Entire Agreement.
This is a guaranteed renewable Agreement and cannot be terminated without the mutual approval of each of the
parties,except in the circumstances set forth below.
a. Nonpayment or Non-Acceptance of Premium.Failure to make any monthly premium payment or
contribution in accordance with Subsection 2. above shall result in termination of this Agreement as of the
premium due date.The Group's failure to accept the revised premiums provided as part of the annual
renewal process shall be considered nonpayment and result in non-renewal of this Agreement.The Group
may terminate this Agreement upon 15 days written notice of premium increase,as set forth in Subsection
2.above.
b. Misrepresentation. KFHPWA may rescind or terminate this Agreement upon written notice in the event
that intentional misrepresentation, fraud or omission of information was used in order to obtain Group
coverage. Either party may terminate this Agreement in the event of intentional misrepresentation,fraud or
omission of information by the other party in performance of its responsibilities under this Agreement.
C42071-0036900 3
1
c. Underwriting Guidelines. KFHPWA may terminate this Agreement in the event the Group no longer
meets underwriting guidelines established by KFHPWA that were in effect at the time the Group was
accepted.
d. Federal or State Law. KFHPWA may terminate this Agreement in the event there is a change in federal or
state law that no longer permits the continued offering of the coverage described in this Agreement.
13. Withdrawal or Cessation of Services.
a. KFHPWA may determine to withdraw from a Service Area or from a segment of its Service Area after
KFHPWA has demonstrated to the Washington State Office of the Insurance Commissioner that
KFHPWA's clinical, financial or administrative capacity to service the covered Members would be
exceeded.
b. KFHPWA may determine to cease to offer the Group's current plan and replace the plan with another plan
offered to all covered Members within that line of business that includes all of the health care services
covered under the replaced plan and does not significantly limit access to the services covered under the
replaced plan.KFHPWA may also allow unrestricted conversion to a fully comparable KFHPWA product.
KFHPWA will provide written notice to each covered Member of the discontinuation or non-renewal of the
plan at least 90 days prior to discontinuation.
14. Limitation on Enrollment.
The Agreement will be open for applications for enrollment as described in the group master application.
Subject to prior approval by the Washington State Office of the Insurance Commissioner, KFHPWA may limit
enrollment,establish quotas or set priorities for acceptance of new applications if it determines that KFHPWA's
capacity,in relation to its total enrollment, is not adequate to provide services to additional persons.
C42071-0036900 4
Your
Kaiser Foundation Health Plan of
Washington
Benefits Booklet
KAISER PERMANENTEO
r
_ _ KAISER PERMAN ELATE®
Kaiser Foundation Health Plan of Washington
A nonprofit health maintenance organization
2018 Benefits Booklet
C420710036900
1
Important Notice Under Federal Health Care Reform
Kaiser Foundation Health Plan of Washington("KFHPWA")recommends each Member choose a Network Personal
Physician. This decision is important since the designated Network Personal Physician provides or arranges for
most of the Member's health care. The Member has the right to designate any Network Personal Physician who
participates in one of the KFHPWA networks and who is available to accept the Member or the Member's family
members. For information on how to select a Network Personal Physician, and for a list of the participating
Network Personal Physicians,please call Kaiser Permanente Member Services at(206)630-4636 in the Seattle area,
or toll-free in Washington, 1-888-901-4636.
For children,the Member may designate a pediatrician as the primary care provider.
The Member does not need Preauthorization from KFHPWA or from any other person (including a Network
Personal Physician) to access obstetrical or gynecological care from a health care professional in the KFHPWA
network who specializes in obstetrics or gynecology. The health care professional, however, may be required to
comply with certain procedures, including obtaining Preauthorization for certain services,following a pre-approved
treatment plan, or procedures for obtaining Preauthorization. For a list of participating health care professionals
who specialize in obstetrics or gynecology,please call Kaiser Permanente Member Services at(206)630-4636 in the
Seattle area,or toll-free in Washington, 1-888-901-4636.
Women's health and cancer rights
If the Member is receiving benefits for a covered mastectomy and elects breast reconstruction in connection with the
mastectomy,the Member will also receive coverage for:
• All stages of reconstruction of the breast on which the mastectomy has been performed.
• Surgery and reconstruction of the other breast to produce a symmetrical appearance.
• Prostheses.
• Treatment of physical complications of all stages of mastectomy, including lymphedemas.
These services will be provided in consultation with the Member'and the attending physician and will be subject to
the same Cost Shares otherwise applicable under the Benefits Booklet.
Statement of Rights Under the Newborns'and Mothers' Health Protection Act
Carriers offering group health coverage generally may not, under federal law,restrict benefits for any hospital length
of stay in connection with childbirth for the mother or newborn child to less than 48 hours following a vaginal
delivery,or less than 96 hours following a cesarean section. However,federal law generally does not prohibit the
mother's or newborn's attending provider,after consulting with the mother, from discharging the mother or her
newborn earlier than 48 hours(or 96 hours as applicable). In any case,carriers may not,under federal law,require
that a provider obtain authorization from the carrier for prescribing a length of stay not in excess of 48 hours(or 96
hours). Also,under federal law,a carrier may not set the level of benefits or out-of-pocket costs so that any later
portion of the 48-hour(or 96-hour)stay is treated in a manner less favorable to the mother or newborn than any
earlier portion of the stay.
For More Information
KFHPWA will provide the information regarding the types of plans offered by KFHPWA to Members on request.
Please call Kaiser Permanente Member Services at(206)630-4636 in the Seattle area,or toll-free in Washington, 1-
888-901-4636.
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Table of Contents
1. Introduction...................................................................................................................................................6
ILHow Covered Services Work........................................................................................................................6
A. Accessing Care.........................................................................................................................................6
B. Administration of the Benefits Booklet....................................................................................................8
C. Confidentiality..........................................................................................................................................8
D. Modification of the Benefits Booklet.......................................................................................................8
E. Nondiscrimination....................................................................................................................................8
F. Preauthorization.......................................................................................................................................8
G. Recommended Treatment. .......................................................................................................................9
H. Second Opinions......................................................................................................................................9
I. Unusual Circumstances............................................................................................................................9
J. Utilization Management...........................................................................................................................9
III. Financial Responsibilities.............................................................................................................................9
A. Premium...................................................................................................................................................9
B. Financial Responsibilities for Covered Services......................................................................................9
C. Financial Responsibilities for Non-Covered Services............................................................................10
IV. Benefits Details............................................................................................................................................11
AnnualDeductible.........................................................................................................................................I I
Coinsurance...................................................................................................................................................I I
LifetimeMaximum.......................................................................................................................................I I
Out-of-pocket Limit......................................................................................................................................I I
Pre-existing Condition Waiting Period .........................................................................................................I
Acupuncture..................................................................................................................................................12
AllergyServices............................................................................................................................................12
Ambulance....................................................................................................................................................12
Cancer Screening and Diagnostic Services...................................................................................................12
CardiacRehabilitation...................................................................................................................................12
ChemicalDependency...................................................................................................................................13
Circumcision.................................................................................................................................................14
ClinicalTrials................................................................................................................................................14
Dental Services and Dental Anesthesia.........................................................................................................15
Devices,Equipment and Supplies(for home use).........................................................................................15
Diabetic Education, Equipment and Pharmacy Supplies..............................................................................16
Dialysis(Home and Outpatient)....................................................................................................................16
Drugs-Outpatient Prescription.....................................................................................................................17
EmergencyServices......................................................................................................................................19
Hearing Examinations and Hearing Aids......................................................................................................20
HomeHealth Care.........................................................................................................................................20
Hospice..........................................................................................................................................................21
Hospital-Inpatient and Outpatient...............................................................................................................22
Infertility(including sterility)........................................................................................................................22
InfusionTherapy...........................................................................................................................................23
Laboratoryand Radiology.............................................................................................................................23
ManipulativeTherapy...................................................................................................................................23
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Maternityand Pregnancy...............................................................................................................................24
MentalHealth................................................................................................................................................24
Naturopathy...................................................................................................................................................25
NewbornServices.........................................................................................................................................26
NutritionalCounseling..................................................................................................................................26
NutritionalTherapy.......................................................................................................................................26
ObesityRelated Services...............................................................................................................................27
Onthe Job Injuries or Illnesses.....................................................................................................................27
Oncology.......................................................................................................................................................27
Optical(vision)..............................................................................................................................................28
OralSurgery..................................................................................................................................................28
OutpatientServices.......................................................................................................................................28
Plastic and Reconstructive Surgery...............................................................................................................29
Podiatry.........................................................................................................................................................29
PreventiveServices.......................................................................................................................................29
Rehabilitation and Habilitative Care(massage,occupational,physical and speech therapy)and
Neurodevelopmental Therapy................................................................................................................30
SexualDysfunction................................................................................................................. ...............31
SkilledNursing Facility.................................................................................................................................31
Sterilization...................................................................................................................................................32
Telemedicine.................................................................................................................................................32
Temporomandibular Joint(TM1)..................................................................................................................32
TobaccoCessation.........................................................................................................................................33
TransgenderServices....................................................................................................................................33
Transplants....................................................................................................................................................33
UrgentCare...................................................................................................................................................34
VirtualCare...................................................................................................................................................34
V. General Exclusions......................................................................................................................................34
V1. Eligibility,Enrollment and Termination...................................................................................................36
A. Eligibility. ..............................................................................................................................................36
B. Application for Enrollment....................................................................................................................37
C. When Coverage Begins..........................................................................................................................38
D. Eligibility for Medicare..........................................................................................................................39
E. Termination of Coverage. ......................................................................................................................39
F. Continuation of Inpatient Services.........................................................................................................39
G. Continuation of Coverage Options.........................................................................................................40
VI1. Grievances....................................................................................................................................................41
Vill. Appeals.........................................................................................................................................................41
IX. Claims...........................................................................................................................................................43
X. Coordination of Benefits.............................................................................................................................43
Definitions.....................................................................................................................................................44
Order of Benefit Determination Rules...........................................................................................................45
Effecton the Benefits of this Plan.................................................................................................................47
Right to Receive and Release Needed Information.......................................................................................47
Facilityof Payment.......................................................................................................................................47
Rightof Recovery.........................................................................................................................................47
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Effectof Medicare.........................................................................................................................................47
XI. Subrogation and Reimbursement Rights..................................................................................................47
XII. Definitions....................................................................................................................................................49
C42071-0036900 5
KFI PWA believes this plan is a"grand fathered health plan"under the Patient Protection and Affbi-dable Care Act
of'20 10.Questions regarding this status may be directed to Kaiser Permanente Member Services at toll-free 1-888-
901-4636. Members may also contact the Employee Benefits Security Administration, U.S. Department of Labor at
toll-free 1-866-444-3272 or
1. Introduction
This Benefits Booklet is a statement of benefits,exclusions and other provisions as set forth in the Group medical
coverage agreement between Kaiser Foundation Health Plan of Washington("KFFIPWA")and the Group. The
benefits were approved by the Group who contracts with Ki"I IPWA for health care coverage.This Benefits Booklet
is not the Group medical coverage agreement itself. In the event of a conflict between the Group medical coverage
agreement and the benefits booklet,the benefits booklet language will govern.
The provisions of the Benefits Booklet must be considered together to fully understand the benefits available Under
the Benefits Booklet. Words with special meaning are capitalized and are defined in Section X11.
Contact Kaiser Permanente Member Services at 206-630-4636 or toll-free 1-888-901-4636 for benefits questions,
11. How Covered Services Work
A. Accessing Care.
I. Members are entitled to Covered Services from tile following:
Members are entitled to Covered Services only at Core Network Facilities and from Core Network
Providers,except for Emergency services and care pursuant to a Preauthorization.
Benefits Linder this Bcnefits Booklet will not be denied for any Health care service performed by a
registered nurse licensed to practice Linder chapter 18,88 RCW, if first, the service performed was within
the lawful scope of such nurse's license,and second,this Benefits Booklet would have provided benefit if
such set-vice had been performed by a doctor of medicine licensed to practice under chapter 18.71 RCW.
A listing of Core Network Personal Physicians,specialists, womens health care providers and KFI IPWA-
designated Specialists is available by contacting Member Services or accessing the KFHPWA website at
www.ka.org/wa.
Receiving Care in another Kaiser Foundation llealth Plan Service Area
I f'you are visiting in the service area of another Kaiser Permanente region,visiting member services may
be available from designated providers in that region ifthe services would have been covered Linder this
Benefits Booklet. Visiting member services are subject to the provisions set forth in this Benefits Booklet
including,but riot limited to, PreauthOdZatiOn and cost sharing. For more information about receiving
visiting member services in other Kaiser Permanente regional health plan service areas, including provider
and facility locations,please call Kaiser Perniancrite Member Services at(206)630-4636 in the Seattle
area,or toll-free in Washington, 1-888-90 1-4636. information is also available online at
2. Primary Care Provider Services.
KFI IPWA recommends that Members select a Network Personal Physician when enrolling. One personal
physician may be selected for an entire family,or a different personal physician may be selected for each
family member. For information oil how to select or change Network Personal Physicians,and for a list of'
participating personal physicians, call Kaiser Permanente Member Services at(20�6)630-4636 in the Seattle
area,or toll-free in Washington at 1-888-901-4636 or by accessing the KF1 IPWA website at
www.kLi.org/wa.The change will be made within 24 hours of the receipt of the request if the selected
physician's caseload permits. If'a personal physician accepting new Members is not available in your area,
contact Kaiser Permanente Member Services, who will ensure you have access to a personal physician by
contacting a physician's office to request they accept new Members,
C42071-0036900 6
In the case that the Member's personal physician no longer participates in KFI IPWA's network,the
Member will be provided access to the personal physician for tip to 60 days following a written notice
oftering the Member a selection of new personal physicians from which to choose.
3. Specialty Care Provider Services.
Unless otherwise indicated in Section 11. or Section IV,, Preauthorization is required for specialty care and
specialists that are not KFI-IPWA-designated Specialists and are not providing care at facilities owned and
operated by Kaiser Permariente,
KIFI-IPWA-designated Specialist.
Mcmbers may make appointments with KHIPWA-designated Specialists at facilities owned and operated
by Kaiser Permariente without Preauthorization. To access a KFI-IPWA-designated Specialist,consult your
KFHPWA personal physician,contact Member Services for a list of KF HPW A-designated Specialists,or
view the Provider Directory located at wwwwww.kla�")ma,.
)ma,The following specialty care areas are available
from K14W iPA-desig m nated Specialists:allergy,audiology,cardiology,chemical dependency,
chiropractic/manipulative therapy,dermatology, gastroenterology,general surgery, hospice,mental health,
nephrology, neurology,obstetrics and gynecology,occupational medicine,oncology/hematology,
oplithalitiology,optometry,orthopedics,otolaryngology(car, nose and throat),physical therapy, smoking
cessation, speech/languagc and learning services and urology.
4. llospital Services.
Non-Emergency inpatient hospital services require Preauthorization. Refer to Section IV. for more
information about hospital services.
5. Emergency Services.
Emergency services at a Network Facility or non-Network Facility are covered. Members must notify
KFI IPWA by way of the I lospital notification line(1-988-457-9516 as noted oil your Member
identification card)within 24 hours of any admission,or as soon thereafter as medically possible. Coverage
for Emergency services at a non-Network Facility is limited to the Allowed Amount. Refer to Section IV.
fbr more information about I.-I'mergency services.
6. Urgent Care.
Inside the KFHPWA Service Area, urgent care is covered at a Kaiser Pernianente medical center, Kaiser
Pernianente urgent care center or Network Provider's office. Outside the KFHPWA Service Area, urgent
care is covered at any medical facility. Refer to Section IV. for more information about urgent care.
7. Women's Health Care Direct Access Providers.
Female Members may see a_general and family practitioner, physician's assistant,gynecologist,certified
nurse midwife, licensed midwife,doctor of ostcopathy, pediatrician,obstetrician or advance registered
nurse practitioner who is contracted by KFI IPWA to provide women's health care services directly,
without Preauthorization, for Medically'Necessary maternity care,covered reproductive health services,
preventive services(well care)and general examinations, gynecological care and follow-up visits for the
above services. Women's health care services are covered as if the Member's Network Personal Physician
had been consulted,subject to any applicable Cost Shares, If the Member's women's health care provider
diagnoses a condition that requires other specialists or hospitalization,the Member or her chosen provider
must obtain Preauthorization in accordance with applicable KFYIPWA requirements.
8. Process for Medical Necessity Determination.
Prc-service; concurrent or post-service reviews may be conducted. Once a service has been reviewed,
additional reviews may be conducted. Members will be notified in writing when a determination has been
made.
First Level Review.
First level reviews are performed or overseen by appropriate clinical staff using KFFIPWA approved
clinical review criteria. Data sources for the review include, but are not limited to, referral forms,admission
C42071-0036900 7
request forms,the Member's medical record, and consultation with the attend ing/referring physician and
multidisciplinary health care team. The clinical information used in the review may include treatment
summaries,problem lists, specialty evaluations, laboratory and x-ray results,and rehabilitation service
documentation.The Member or legal surrogate may be contacted for information.Coordination of care
interventions are initiated as they are identified.The reviewer consults with the requesting physician when
more clarity is needed to make an informed medical necessity decision. The reviewer may consult with a
board-certified consultative specialist and such consultations will be documented in the review text. If the
requested service appears to be inappropriate based on application of the review criteria,the first level
reviewer requests second level review by a physician or designated health care professional.
Second Level(Practitioner) Review:
The Practitioner reviews the treatment plan and discusses, when appropriate,case circumstances and
management options with the attending(or referring)physician.The reviewer consults with the requesting
physician when more clarity is needed to make an informed coverage decision.The reviewer may consult
with board certified physicians from appropriate specialty areas to assist in making determinations of
coverage and/or appropriateness. All such consultations wijI be documented in the review text. If the
reviewer determines that the admission,continued stay or service requested is not a covered service,a
notice of non-coverage is issued.Only a physician,behavioral health practitioner(such as a psychiatrist,
doctoral-level clinical psychologist,certified addiction medicine specialist),dentist or pharmacist who has
the clinical expertise appropriate to the request under review with an unrestricted license may deny
coverage based on medical necessity,
B. Administration of the Benefits Booklet.
KFIJPWA may adopt reasonable policies and procedures to administer the Benefits Booklet. This may include,
but is not limited to, policies or procedures pertaining to benefit entitlement and coverage determinations.
C. Confidentiality.
KFHPWA is required by federal and state law to maintain the privacy of Member personal and health
information. KFHPWA is required to provide notice of how KFHPWA may use and disclose personal and
health information held by KFIIPWA.The Notice of Privacy Practices is distributed to Members and is
available in Kaiser Permanente medical centers,at www1p.orgiwa,or upon request from Member Services.
D. Modification of the Benefits Booklet.
No oral statement of any person shall modify or otherwise affect the benefits, limitations and exclusions of the
Benefits Booklet, convey or void any coverage, increase or reduce any benefits under the Benefits Booklet or be
used in the prosecution or defense of a claim under the Benefits Booklet.
E. Nondiscrimination.
KFHPWA does not discriminate on the basis of physical or mental disabilities in its employment practices and
services. KFI-IPWA will not refuse to enroll or terminate a Member's coverage on the basis of age, sex, race,
religion,occupation or health status,
F. Preauthorization.
Covered Services may require Preauthorization. Refer to Section IV. for more information. KFHPWA
recommends that the provider requests Preauthorization.Members may also contact Member Services,
Preauthorization requests are reviewed and approved based on Medical Necessity,eligibility and benefits.
KFHPWA will generally process Preauthorization requests and provide notification for benefits within the
following timeframes:
• Standard requests—within 5 calendar days
o If insufficient information has been provided a request for additional information will be made within
5 calendar days. The provider or facility has 5 calendar days to provide the necessary information. A
decision will be rnade within 4 calendar days of receipt of the information or the deadline for receipt of
the requested information.
• Expedited requests—within 2 calendar days
C42071-0036900
o If insufficient information has been provided a request for additional information will be made within
1 calendar day. The provider or facility has 2 calendar days to provide the necessary information.A
decision will be made within 2 calendar days of receipt of the information or the deadline for receipt of
the requested information.
G. Recommended Treatment.
KFHPWA's medical director will determine the necessity,nature and extent of treatment to be covered in each
individual case and the judgment will be made in good faith. Members have the right to appeal coverage
decisions(see Section Vill.). Members have the right to participate in decisions regarding their health care. A
Member may refuse any recommended services to the extent permitted by law.Members who obtain care not
recommended by KFHPWA's medical director do so with the full understanding that KFHPWA has no
obligation for the cost,or liability for the outcome,of such care.
H. Second Opinions.
The Member may access a second opinion from a Network Provider regarding a medical diagnosis or treatment
plan.The Member may request Preauthorization or may visit a KFHPWA-designated Specialist for a second
opinion.When requested or indicated,second opinions are provided by Network Providers and are covered with
Preauthorization,or when obtained from a KFHPWA-designated Specialist.Coverage is determined by the
Member's Benefits Booklet;therefore,coverage for the second opinion does not imply that the services or
treatments recommended will be covered.Preauthorization for a second opinion does not imply that KFHPWA
will authorize the Member to return to the physician providing the second opinion for any additional treatment.
Services,drugs and devices prescribed or recommended as a result of the consultation are not covered unless
included as covered under the Benefits Booklet.
1. Unusual Circumstances.
In the event of unusual circumstances such as a major disaster,epidemic,military action,civil disorder,labor
disputes or similar causes,KFHPWA will not be liable for administering coverage beyond the limitations of
available personnel and facilities.
In the event of unusual circumstances such as those described above,KFHPWA will make a good faith effort to
arrange for Covered Services through available Network Facilities and personnel. KFHPWA shall have no other
liability or obligation if Covered Services are delayed or unavailable due to unusual circumstances.
J. Utilization Management.
All benefits are limited to Covered Services that are Medically Necessary and set forth in the Benefits Booklet.
KFHPWA may review a Member's medical records for the purpose of verifying delivery and coverage of
services and items.Based on a prospective,concurrent or retrospective review,KFHPWA may deny coverage
if,in its determination,such services are not Medically Necessary.Such determination shall be based on
established clinical criteria.
KFHPWA will not deny coverage retroactively for services with Preauthorization and which have already been
provided to the Member except in the case of an intentional misrepresentation of a material fact by the patient,
Member,or provider of services,or if coverage was obtained based on inaccurate,false,or misleading
information provided on the enrollment application,or for nonpayment of premiums.
III. Financial Responsibilities
A. Premium.
The Subscriber is liable for payment to the Group of his/her contribution toward the monthly premium,if any.
B. Financial Responsibilities for Covered Services.
The Subscriber is liable for payment of the following Cost Shares for Covered Services provided to the
Subscriber and his/her Dependents. Payment of an amount billed must be received within 30 days of the billing
date.Charges will be for the lesser of the Cost Shares for the Covered Service or the actual charge for that
service.Cost Shares will not exceed the actual charge for that service.
C42071-0036900 9
1. Annual Deductible.
Covered Services may be subject to an annual Deductible.Charges subject to the annual Deductible shall
be borne by the Subscriber during each year until the annual Deductible is met. Covered Services must be
received from a Network Provider at a Network Facility,unless the Member has received Preauthorization
or has received Emergency services.
There is an individual annual Deductible amount for each Member and a maximum annual Deductible
amount for each Family Unit.Once the annual Deductible amount is reached for a Family Unit in a
calendar year,the individual annual Deductibles are also deemed reached for each Member during that
same calendar year.
Individual Annual Deductible Carryover. Under this Benefits Booklet,charges from the last 3 months of
the prior year which were applied toward the individual annual Deductible will also apply to the current
year individual annual Deductible.The individual annual Deductible carryover will apply only when
expenses incurred have been paid in full.The Family Unit Deductible does not carry over into the next
year.
2. Plan Coinsurance.
After the applicable annual Deductible is satisfied,Members may be required to pay Plan Coinsurance for
Covered Services.
3. Copayments.
Members shall be required to pay applicable Copayments at the time of service.Payment of a Copayment
does not exclude the possibility of an additional billing if the service is determined to be a non-Covered
Service or if other Cost Shares apply.
4. Out-of-pocket Limit.
Out-of-pocket Expenses which apply toward the Out-of-pocket Limit are set forth in Section IV. Total Out-
of-pocket Expenses incurred during the same calendar year shall not exceed the Out-of-pocket Limit.
C. Financial Responsibilities for Non-Covered Services.
The cost of non-Covered Services and supplies is the responsibility of the Member.The Subscriber is liable for
payment of any fees charged for non-Covered Services provided to the Subscriber and his/her Dependents at the
time of service. Payment of an amount billed must be received within 30 days of the billing date.
C42071-0036900 10
IV. Benefits Details
Benefits are subject to all provisions of the Benefits Booklet. Members are entitled only to receive benefits and
services that are Medically Necessary and clinically appropriate for the treatment of a Medical Condition as
determined by KFHPWA's medical director and as described herein.All Covered Services are subject to case
management and utilization management. "Case management"means a care management plan developed for a
Member whose diagnosis requires timely coordination.
Annual Deductible Member pays$0 per Member per calendar year or$0 per Family Unit per calendar year
Coinsurance Plan Coinsurance: Member pays nothing
Lifetime Maximum No lifetime maximum on covered Essential Health Benefits
Out-of-pocket Limit Limited to a maximum of$2,000 per Member or$4,000 per Family Unit per calendar year
The following Out-of-pocket Expenses apply to the Out-of-pocket Limit: Ambulance
coinsurance/Copayment,diagnostic laboratory and radiology Copayment,Emergency
services Copayment,hospital inpatient Copayment,hospital outpatient Copayment,
outpatient services Copayment,oral chemotherapy Copayment
The following expenses do not apply to the Out-of-pocket Limit: Benefit-specific
coinsurances,prescription drug Copayment,premiums,charges for services in excess of a
benefit,charges in excess of Allowed Amount,charges for non-Covered Services
Pre-existing Condition No pre-existing condition waiting period
Waiting Period
C42071-0036900 11
Acupuncture
Acupuncture needle treatment. Member pays$10 Copayment
Limited to 8 visits per medical diagnosis per calendar year
without Preauthorization. Additional visits are covered with
Preauthorization.
No visit limit for treatment for Chemical Dependency.
Exclusions: Herbal supplements; any services not within the scope of the practitioner's licensure
Allergy Services
Allergy testing, Member pays$10 Copayment
Allergy serum and injections. Member pays$10 Copayment
Ambulance
Emergency ground or air transport to any facility. Member pays 20%ambulance coinsurance
Non-Emergency ground or air interfacility transfer to or from Member pays 20%ambulance coinsurance
a Network Facility when initiated by KFHPWA.
Hospital-to-hospital ground transfers: No charge;
Member pays nothing
Cancer Screening and Diagnostic Services
Routine cancer screening covered as Preventive Services in Member pays$10 Copayment
accordance with the well care schedule established by
KFHPWA and the Patient Protection and Affordable Care Act
of 20 10.The well care schedule is available in Kaiser
Permanence medical centers,at www.kp.orL,�wa,or upon
request from Member Services. See Preventive Services for
additional information,
Diagnostic laboratory and diagnostic services for cancer. See No charge; Member pays nothing
Diagnostic Laboratory and Radiology Services for additional
information. Preventive laboratory/radiology services are
covered as Preventive Services.
Cardiac Rehabilitation
Cardiac rehabilitation is covered up to a total of 36 visits per Member pays$10 Copayment
cardiac event when clinical criteria is met.
C42071-0036900 12
Preauthorization is required.
Chemical Dependency
Chemical dependency services including inpatient Residential Hospital-Inpatient: No charge;Member pays
Treatment;diagnostic evaluation and education;organized nothing
individual and group counseling;and/or prescription drugs
unless excluded under Sections IV.or V. Outpatient Services: Member pays$10 Copayment
Chemical dependency means an illness characterized by a
physiological or psychological dependency,or both,on a
controlled substance and/or alcoholic beverages,and where
the user's health is substantially impaired or endangered or
his/her social or economic function is substantially disrupted.
For the purposes of this section,the definition of Medically
Necessary shall be expanded to include those services
necessary to treat a chemical dependency condition that is
having a clinically significant impact on a Member's
emotional,social,medical and/or occupational functioning.
Chemical dependency services must be provided at a
KFHPWA-approved treatment facility or treatment program.
Chemical dependency services are limited to the services
rendered by a physician(licensed under RCW 18.71 and
RCW 18.57),a psychologist(licensed under RCW 18.83),a
chemical dependency treatment program licensed for the
service being provided by the Washington State Department
of Social and Health Services(pursuant to RCW 70.96A),a
master's level therapist(licensed under RCW 18.225.090),an
advance practice psychiatric nurse(licensed under RCW
18.79)or,in the case of non-Washington State providers,
those providers meeting equivalent licensing and certification
requirements established in the state where the provider's
practice is located.
Court-ordered chemical dependency treatment shall be
covered only if determined to be Medically Necessary.
Residential Treatment and non-Emergency inpatient hospital
services require Preauthorization.
Acute chemical withdrawal(detoxification)services for Emergency Services Network Facility: Member
alcoholism and drug abuse. "Acute chemical withdrawal" pays$75 Copayment
means withdrawal of alcohol and/or drugs from a Member for
whom consequences of abstinence are so severe that they Emergency Services Non-Network Facility:
require medical/nursing assistance in a hospital setting,which Member pays$125 Copayment
is needed immediately to prevent serious impairment to the
Member's health. Hospital-Inpatient: No charge;Member pays
nothing
Coverage for acute chemical withdrawal(detoxification) is
provided without Preauthorization. If Member is admitted
C42071-0036900 13
as an inpatient directly from an emergency department,any
Emergency services Copayment is waived.Coverage is
subject to the hospital services Cost Share. Members must
notify KFHPWA by way of the Hospital notification line
within 24 hours of any admission,or as soon thereafter as
medically possible.
KFHPWA reserves the right to require transfer of the
Member to a Network Facility/program upon consultation
between a Network Provider and the attending physician. If
the Member refuses transfer to a Network Facility/program,
all further costs incurred during the hospitalization are the
responsibility of the Member.
Exclusions: Experimental or investigational therapies,such as wilderness therapy;facilities and treatment programs
which are not certified by the Department of Social Health Services or which are not listed in the Directory of
Certified Chemical Dependency Services in Washington State
Circumcision
Circumcision. Hospital-Inpatient: No charge;Member pays
nothing
Non-Emergency inpatient hospital services require
Preauthorization. Hospital-Outpatient: Member pays$10
Copayment
Outpatient Services: Member pays$10 Copayment
Clinical Trials
Notwithstanding any other provision of this document,the Hospital-Inpatient:
Plan provides benefits for Routine Patient Costs of qualified No charge;Member pays nothing
individuals in approved clinical trials,to the extent benefits
for these costs are required by federal and state law. Hospital-Outpatient:
Member pays$10 Copayment
Routine patient costs include all items and services consistent
with the coverage provided in the plan(or coverage)that is Outpatient Services:
typically covered for a qualified individual who is not Member pays$10 Copayment
enrolled in a clinical trial.
Clinical trials are a phase I,phase II,phase III,or phase IV
clinical trial that is conducted in relation to the prevention,
detection,or treatment of cancer or other life-threatening
disease or condition."Life threatening condition" means any
disease or condition from which the likelihood of death is
probable unless the course of the disease or condition is
interrupted.
Clinical trials require Preauthorization.
Exclusions:Routine patient costs do not include:(i)the investigational item,device,or service, itself;(ii)items and
C42071-0036900 14
services that are provided solely to satisfy data collection and analysis needs and that are not used in the direct clinical
management of the patient;or(iii)a service that is clearly inconsistent with widely accepted and established standards
of care for a particular diagnosis
Dental Services and Dental Anesthesia
Dental services including accidental injury to natural teeth. Not covered; Member pays 100%of all charges
General anesthesia services and related facility charges for Hospital-Inpatient: No charge;Member pays
dental procedures for Members who are under 7 years of age, nothing
or are physically or developmentally disabled or have a
Medical Condition where the Member's health would be put Hospital-Outpatient: Member pays$10
at risk if the dental procedure were performed in a dentist's Copayment
office.
General anesthesia services for dental procedures require
Preauthorization.
Exclusions: Dentist's or oral surgeon's fees;dental care,surgery,services and appliances, including:treatment of
accidental injury to natural teeth,reconstructive surgery to the jaw in preparation for dental implants,dental implants,
periodontal surgery;any other dental service not specifically listed as covered
Devices,Equipment and Supplies(for home use)
• Durable medical equipment: Equipment which can Member pays 20%coinsurance
withstand repeated use, is primarily and customarily used
to serve a medical purpose,is useful only in the presence
of an illness or injury and is used in the Member's home.
Durable medical equipment includes hospital beds,
wheelchairs,walkers,crutches,canes,blood glucose
monitors,external insulin pumps(including related
supplies such as tubing,syringe cartridges,cannulae and
inserters),oxygen and oxygen equipment,and
therapeutic shoes,modifications and shoe inserts for
severe diabetic foot disease. KFHPWA will determine if
equipment is made available on a rental or purchase
basis.
• Orthopedic appliances:Items attached to an impaired
body segment for the purpose of protecting the segment
or assisting in restoration or improvement of its function.
• Ostomy supplies: Supplies for the removal of bodily
secretions or waste through an artificial opening.
• Post-mastectomy bras/forms, limited to 2 every 6
months. Replacements within this 6 month period are
covered when Medically Necessary due to a change in
the Member's condition.
• Prosthetic devices: Items which replace all or part of an
external body part,or function thereof.
• Sales tax for devices,equipment and supplies.
When provided in lieu of hospitalization,benefits will be the
C42071-0036900 15
greater of benefits available for devices,equipment and
supplies,home health or hospitalization.See Hospice for
durable medical equipment provided in a hospice setting.
Devices,equipment and supplies including repair,adjustment
or replacement of appliances and equipment require
Preauthorization.
Exclusions: Arch supports, including custom shoe modifications or inserts and their fittings not related to the
treatment of diabetes;orthopedic shoes that are not attached to an appliance;wigs/hair prosthesis;take-home
dressings and supplies following hospitalization;supplies,dressings,appliances,devices or services not specifically
listed as covered above;same as or similar equipment already in the Member's possession;replacement or repair due
to loss,theft,breakage from willful damage,neglect or wrongful use,or due to personal preference; structural
modifications to a Member's home or personal vehicle
Diabetic Education,Equipment and Pharmacy Supplies
Diabetic education and training. Member pays$10 Copayment
Diabetic equipment: Blood glucose monitors and external Member pays 20%coinsurance
insulin pumps(including related supplies such as tubing,
syringe cartridges,cannulae and inserters),and therapeutic
shoes,modifications and shoe inserts for severe diabetic foot
disease.See Devices,Equipment and Supplies for additional
information.
Diabetic pharmacy supplies: Insulin, lancets, lancet devices, Preferred generic drugs(Tier 1): Member pays
needles,insulin syringes, insulin pens,pen needles,glucagon $10 Copayment
emergency kits,prescriptive oral agents and blood glucose
test strips for a supply of 30 days or less per item.Certain Preferred brand name drugs(Tier 2): Member
brand name insulin drugs will be covered at the generic level. pays$10 Copayment
See Drugs—Outpatient Prescription for additional pharmacy
information. Non-Preferred generic and brand name drugs
(Tier 3):Not covered;Member pays 100%of all
charges
Diabetic retinal screening. No charge;Member pays nothing
Dialysis(Home and Outpatient)
Dialysis in an outpatient or home setting is covered for Hospital-Outpatient: Member pays$10
Members with acute kidney failure or end-stage renal disease Copayment
(ESRD).
Outpatient Services: Member pays$10 Copayment
Dialysis requires Preauthorization.
Injections administered by a professional in a clinical setting Outpatient Services: Member pays$10 Copayment
during dialysis.
Self-administered injectables.See Drugs—Outpatient Preferred generic drugs(Tier 1):Member pays
C42071-0036900 16
Prescription for additional pharmacy information. $10 Copayment
Preferred brand name drugs(Tier 2): Member
pays$10 Copayment
Non-Preferred generic and brand name drugs
(Tier 3): Not covered; Member pays 1009/6 of all
charges
Drugs-Outpatient Prescription
Prescription drugs,supplies and devices for a Supply of 30 Preferred generic drugs(Tier 1): Member pays
days or less including diabetic pharmacy supplies(insulin, $10 Copayment
lariects, lancet devices,needles, insulin syringes, insulin pens,
pen needles and blood glucose:test strips), mental health Preferred brand name drugs(Tier 2): Member
drugs, self-administered injectables and routine costs for pays$10 Copayment
prescription medications provided in to clinical trial."Routine
costs"means items and services delivered to the Member that Non-Preferred generic and brand name drugs
are consistent with and typically covered by the plan or (11,ier 3):Not covered; Member pays 100%of all
coverage for a Member who is not enrolled in a clinical trial. charges
Contraceptive drugs may be allowed LIP to a 12-month supply
and,when available,picked up in the Provider's office. All
drugs, supplies and devices must be for Covered Services.
All drugs, supplies and devices Must be obtained at a
KFIr I PWA-designated pharmacy except for drugs dispensed
for Emergency services or for Emergency services obtained
outside of the KFFIPWA Service Area. Information regarding
KFI IPWA-designated pharmacies is reflected in tile
KFFIPWA Provider Directory,or can be obtained by
contacting Kaiser Permanent Member Services.
Prescription drug Cost Shares are payable at the time of
delivery,Certain brand name insulin drugs are covered at the
generic drug Cost Share.
Members may be eligible to receive an emergency Fill for
certain prescription drugs filled outside ofKFI WWA's
business hours or when KFIIPWA cannot reach the prescriber
for consultation. For emergency tills, Members pay the.
prescription drug Cost Share for each 7 day supply or less,or
the minimum packaging size available at the time the
emergency rill is dispensed. A list of prescription drugs
eligible for emergency rills is available on the pharmacy
wcbsite at wNvw.kP.oru/wa/f0rIlILI -laly. Members can request
an emergency Fill by calling 1-855-505-8107.
Certain drugs are subject to ["reauthorization as shown in the
Preferred drug list(formulary)available at
),Nw w,.b,jl,cIK t/t6rnIuWry,
...........................
Injections administered by a professional in a clinical setting. Member pays$10 Copayment
C42071-0036900 17
Over-the-counter drugs. Not covered; Member pays 100%of all charges,
Mail order drugs dispensed through the KFI-IPWA-designated Member pays the prescription drug Cost Share for
mail order service, each 30 day supply or less
The KFHPWA Preferred drug list is a list of prescription drugs,supplies,and devices considered to have acceptable
efficacy,safety and cost-effectiveness, The Preferred drug list is maintained by a committee consisting of a group of
physicians,pharmacists and a consumer representative who review the scientific evidence of these products and
determine the Preferred and Non-Preferred status as well as utilization management requirements. Preferred drugs
generally have better scientific evidence for safety and effectiveness and are more affordable than Non-Preferred
drugs. The preferred drug list is available at www.ki).or. wa/foi,iiiul ary,or upon request from Member Services.
Members may request a coverage determination by contacting Member Services. Coverage determination reviews
may include requests to cover non-preferred drugs,obtain Preauthorization for a specific drug,or exceptions to other
utilization management requirements,such as quantity limits. If coverage of a non-Preferred drug is approved,the
drug will be covered at the Preferred drug level.
Prescription drugs are drugs which have been approved by the Food and Drug Administration(FDA)and which can,
under federal or state law,be dispensed only pursuant to a prescription order.These drugs, including off-label use of
FDA-approved drugs(provided that such use is documented to be effective in one of the standard reference
compendia;a majority of well-designed clinical trials published in peer-reviewed medical literature document
improved efficacy or safety of the agent over standard therapies,or over placebo if no standard therapies exist;or by
the federal secretary of Health and Hurnan Services)are covered,"Standard reference compendia"means the
American Hospital Formulary Service—Drug Information;the American Medical Association Drug Evaluation; the
United States Pharmacopoeia—Drug Information,or other authoritative compendia as identified from time to time by
the federal secretary of Health and Human Services. "Peer-reviewed medical literature"means scientific studies
printed in health care journals or other publications in which original manuscripts are published only after having been
critically reviewed for scientific accuracy, validity and reliability by unbiased independent experts. Peer-reviewed
medical literature does not include in-house publications of pharmaceutical manufacturing companies.
Generic drugs are dispensed whenever available. A generic drug is a drug that is the pharmaceutical equivalent to one
or more brand name drugs. Such generic drugs have been approved by the Food and Drug Administration as meeting
the same standards of safety, purity, strength and effectiveness as the brand name drug. Brand name drugs are
dispensed if there is not a generic equivalent. In the event the Member elects to purchase a brand-name drug instead of
the generic equivalent(if available),the Member is responsible for paying the difference in cost in addition to the
prescription drug Cost Share.
Drug coverage is subject to utilization management that includes Preauthorization,step therapy(when a Member tries
a certain medication before receiving coverage for a similar, but non-Preferred medication), limits on drug quantity or
days supply and prevention of overutilization,underutilization,therapeutic duplication,drug-drug interactions,
incorrect drug dosage,drug-allergy contraindications and clinical abuse/misuse of drugs. If a Member has a new
prescription for a chronic condition,the Member may request a coordination of medications so that medications for
chronic conditions are refilled on the same schedule(synchronized).Cost-shares for the initial fill of the medication
will be adjusted if the fill is less than the standard quantity. The Member pays one-half of the Copayment if a supply
of 15 days or less of the prescription is filled. There is no prorated Copayment if 16-30 days supply of the prescription
is filled.The Member is charged 1.5 times the Copayment for a supply of more than 30 days.
Specialty drugs are high-cost drugs prescribed by a physician that requires close supervision and monitoring for
serious and/or complex conditions,such as rheumatoid arthritis,hepatitis or multiple sclerosis. Specialty drugs must
be obtained through KFHPWA's preferred specialty pharmacy vendor and/or network of specialty pharmacies and are
covered at the appropriate cost share above.For a list of specialty drugs or more information about KFI-IPWA's
specialty pharmacy network,please go to the KFIJI1WA website at www.kp.oi°,a/wa/foijiiWary or contact Member
Services at 206-630-4636 or toll-free at 1-888-901-4636.
C42071-0036900 18
The Member's Right to Safe and Effective Pharmacy Services: State and federal laws establish standards to assure
safe and effective pharmacy services,and to guarantee Members' right to know what drugs are covered and the
coverage limitations.Members who would like more information about the drug coverage policies,or have a question
or concern about their pharmacy benefit,may contact KFHPWA at 206-630-4636 or toll-free 1-888-901-4636 or by
accessing the KFHPWA website at w�wwk LorqLwa.
Members who would like to know more about their rights under the law,or think any services received while enrolled
may not conform to the terms of the Benefits Booklet, may contact the Washington State Office of Insurance
Commissioner at toll-free 1-800-562-6900. Members who have a concern about the pharmacists or pharmacies
serving them may call the Washington State Department of Health at toll-free 1-800-525-0127.
Prescription Drug Coverage and Medicare: This benefit,for purposes of Creditable Coverage, is actuarially equal
to or greater than the Medicare Part D prescription drug benefit. Members who are also eligible for Medicare Part D
can remain covered and will not be subject to Medicare-imposed late enrollment penalties should they decide to enroll
in a Medicare Part D plan at a later date;however, the Member could be subject to payment of higher Part D
premiums if the Member subsequently has a break in creditable coverage of 63 continuous days or longer before
enrolling in a Part D plan.A Member who discontinues coverage must meet eligibility requirements in order to re-
enroll,
Exclusions: Over-the-counter drugs,supplies and devices not requiring a prescription under state law or regulations;
drugs and injections for anticipated illness while traveling; drugs and injections for cosmetic purposes;vitamins,
including most prescription vitamins; replacement of lost or stolen drugs or devices;administration of excluded drugs
and injectables;drugs used in the treatment of sexual dysfunction disorders;compounds which include a non-FDA
approved drug; growth hormones for idiopathic short stature without growth hormone deficiency; prescription
drugs/products available over-the-counter or have an over-the-counter alternative that is determined to be
therapeutically interchangeable
Emergency Services
Emergency services at a Network Facility or non-Network Network Facility: Member pays S75 Copayment
Facility. See Section X11. for a definition of Emergency,
Non-Network Facility: Member pays$125
Emergency services include professional services,treatment Copayment
and supplies, facility costs,outpatient charges for patient
observation and medical screening exams required to stabilize
a patient.
Members must notify KFHPWA by way of the Hospital
notification line within 24 hours of any admission,or as soon
thereafter as medically possible.
If a Member is admitted as an inpatient directly from an
emergency department,any Emergency services Copayment
is waived.Coverage is subject to the hospital services Cost
Share.
If two or more Members in the same Family Unit require
Emergency services as a result of the same accident,coverage
for all Members will be subject to only one Emergency
services Copayment.
If a Member is hospitalized in a non-Network Facility,
KFHPWA reserves the right to require transfer of the
C42071-00:36900 19
Member to a Network Facility upon consultation between a
Network Provider and the attending physician. If the Member
refuses to transfer to a Network Facility or does not notify
KFHPWA within 24 hours following admission,all further
costs incurred during the hospitalization are the responsibility
of the Member.
Follow-up care which is a direct result of the Emergency must
be received from a Network Provider,unless Preauthorization
is obtained for such follow-up care from a non-Network
Provider.
Hearing Examinations and Hearing Aids
Cochlear implants when in accordance with KFHPWA Hospital-Inpatient:
clinical criteria. No charge;Member pays nothing
Covered services for cochlear implants include implant Hospital-Outpatient:
surgery,pre-implant testing,post-implant follow-up,speech Member pays$10 Copayment
therapy,programming and associated supplies(such as
transmitter cable,and batteries). Outpatient Services:
Member pays$10 Copayment
Hearing exams for hearing loss and evaluation and diagnostic
testing for cochlear implants are covered only when provided
at KFHPWA-approved facilities.
Hearing aids including hearing aid examinations. Not covered;Member pays 100%of all charges
Exclusions: Programs or treatments for hearing loss or hearing care including,but not limited to,externally worn
hearing aids or surgically implanted hearing aids and the surgery and services necessary to implant them other than for
cochlear implants;hearing screening tests required under Preventive Services
Home Health Care
Home health care when the following criteria are met: No charge;Member pays nothing
• Except for patients receiving palliative care services,the
Member must be unable to leave home due to his/her
health problem or illness. Unwillingness to travel and/or
arrange for transportation does not constitute inability to
leave the home.
• The Member requires intermittent skilled home health
care,as described below.
• KFHPWA's medical director determines that such
services are Medically Necessary and are most
appropriately rendered in the Member's home.
Covered Services for home health care may include the
following when rendered pursuant to a KFHPWA-approved
home health care plan of treatment: nursing care;restorative
physical,occupational,respiratory and speech therapy;
durable medical equipment; medical social worker and
limited home health aide services.
C42071-0036900 20
Home health services are covered on an intermittent basis in
the Member's home."Intermittent"means care that is to be
rendered because of a medically predictable recurring need
for skilled home health care."Skilled home health care"
means reasonable and necessary care for the treatment of an
illness or injury which requires the skill of a nurse or
therapist, based on the complexity of the service and the
condition of the patient and which is performed directly by an
appropriately licensed professional provider.
Home health care requires Preauthorization.
Exclusions: Private duty nursing;housekeeping or meal services;any care provided by or for a family member;any
other services rendered in the home which do not meet the definition of skilled home health care above
Hospice
Hospice care when provided by a licensed hospice care No charge; Member pays nothing
program.A hospice care program is a coordinated program of
home and inpatient care,available 24 hours a day.This
program uses an interdisciplinary team of personnel to
provide comfort and supportive services to a Member and any
family members who are caring for the member,who is
experiencing a life-threatening disease with a limited
prognosis. These services include acute,respite and home
care to meet the physical,psychosocial and special needs of
the Member and their family during the final stages of illness.
In order to qualify for hospice care,the Member's provider
must certify that the Member is terminally ill and is eligible
for hospice services.
Inpatient Hospice Services. For short-term care, inpatient
hospice services are covered with Preauthorization.
Respite care is covered to provide continuous care of the
Member and allow temporary relief to family members from
the duties of caring for the Member for a maximum of 5
consecutive days per 3 month period of hospice care.
Other covered hospice services,when billed by a licensed
hospice program, may include the following:
• Inpatient and outpatient services and supplies for injury
and illness.
• Semi-private room and board,except when a private
room is determined to be necessary.
• Durable medical equipment when billed by a licensed
hospice care program.
Hospice care requires Preauthorization.
Exclusions: Private duty nursing; financial or legal counseling services;meal services;any services provided by
family members
C42071-0036900 21
Hospital-Inpatient and Outpatient
The following inpatient medical and surgical services are Hospital-Inpatient: No charge;Member pays
covered: nothing
• Room and board,including private room when
prescribed,and general nursing services. hospital-Outpatient: Member pays$10
• Hospital services(including use of operating room, Copayment
anesthesia,oxygen,x-ray,laboratory and radiotherapy
services).
• Drugs and medications administered during confinement.
• Medical implants.
• Acute chemical withdrawal(detoxification).
Outpatient hospital includes ambulatory surgical centers.
Alternative care arrangements may be covered as a cost-
effective alternative in lieu of otherwise covered Medically
Necessary hospitalization or other Medically Necessary
institutional care with the consent of the Member and
recommendation from the attending physician or licensed
health care provider.Alternative care arrangements in lieu of
covered hospital or other institutional care must be
determined to be appropriate and Medically Necessary based
upon the Member's Medical Condition. Such care is covered
to the same extent the replaced Hospital Care is covered.
Alternative care arrangements require Preauthorization.
Members receiving the following nonscheduled services are
required to notify KFHPWA by way of the Hospital
notification line within 24 hours following any admission,or
as soon thereafter as medically possible:acute chemical
withdrawal(detoxification)services, Emergency psychiatric
services,Emergency services,labor and delivery and
inpatient admissions needed for treatment of Urgent
Conditions that cannot reasonably be delayed until
Preauthorization can be obtained.
Coverage for Emergency services in a non-Network Facility
and subsequent transfer to a Network Facility is set forth in
Emergency Services.
Non-Emergency hospital services require Preauthorization.
Exclusions:Take home drugs,dressings and supplies following hospitalization; internally implanted insulin pumps,
artificial larynx and any other implantable device that have not been approved by KFHPWA's medical director
Infertility(including sterility)
General counseling and diagnostic services. Not covered; Member pays 100%of all charges
C42071-0036900 22
Specific diagnostic services,treatment and prescription drugs. Not covered;Member pays 100%of all charges
Exclusions: Diagnostic testing and medical treatment ofsterility and infertility regardless of origin or cause,;all
charges and related services for donor materials;all forms of artificial intervention for any reason including artificial
insemination and in-vitro fertilization;prognostic(predictive)genetic testing for the detection of congenital and
heritable disorders; surrogacy
Infusion Therapy
Medically Necessary infusion therapy includes,but is not Member pays$10 Copayment
limited to:
• Antibiotics.
Hydration.
Chemotherapy.
• gain management.
Associated infused medications. No charge; Member pays nothing
Laboratory and Radiology
Nuclear medicine,radiology, ultrasound and laboratory No charge; Member pays nothing
services, including high end radiology imaging services such
as CAT scan,MR] and PET which are subject to
Preauthorization except when associated with Emergency
services or inpatient services. Please contact Member
Services for any questions regarding these services.
Services received as part of an emergency visit are covered as
Emergency Services.
Preventive laboratory and radiology services are covered in
accordance with the well care schedule established by
KFHPWA and the Patient Protection and Affordable Care Act
of 2010,The well care schedule is available in Kaiser
Permanente medical centers,at%vww.kp.org/wi,or upon
request from Member Services.
Manipulative Therapy
Manipulative therapy of the spine and extremities when in Member pays$10 Copayment
accordance with KFHPWA clinical criteria, limited to a total
of 10 visits per calendar year.
Exclusions: Supportive care rendered primarily to maintain the level of correction already achieved; care rendered
primarily for the convenience of the Member; care rendered on a non-acute,asymptomatic basis;charges for any other
services that do not meet KFHPWA clinical criteria as Medically Necessary
C42071-0036900 23
Maternity and Pregnancy
Maternity care and pregnancy services,including care for Hospital-Inpatient:No charge;Member pays
complications of pregnancy and prenatal and postpartum care nothing
are covered for all female members including dependent
daughters. Hospital-Outpatient: Member pays$10
Copayment
Delivery and associated Hospital Care, including home births
and birthing centers. Home births are considered outpatient Outpatient Services: Member pays$]0 Copayment
services.
Members must notify KFHPWA by way of the Hospital
notification line within 24 hours of any admission,or as soon
thereafter as medically possible.The Member's physician,in
consultation with the Member,will determine the Member's
length of inpatient stay following delivery.
Prenatal testing for the detection of congenital and heritable
disorders when Medically Necessary as determined by
KFHPWA's medical director and in accordance with Board
of Health standards for screening and diagnostic tests during
pregnancy.
Termination of pregnancy. Hospital-Inpatient: No charge;Member pays
nothing
Non-Emergency inpatient hospital services require
Preauthorization. Hospital-Outpatient: Member pays$10
Copayment
Outpatient Services: Member pays$10 Copayment
Exclusions: Birthing tubs;genetic testing of non-Members; fetal ultrasound in the absence of medical indications
Mental Health
Mental health services provided at the most clinically Hospital-Inpatient:No charge;Member pays
appropriate and Medically Necessary level of mental health nothing
care intervention as determined by KFHPWA's medical
director.Treatment may utilize psychiatric,psychological Hospital-Outpatient: Member pays$10
and/or psychotherapy services to achieve these objectives. Copayment
Mental health services including medical management and Outpatient Services: Member pays$10 Copayment
prescriptions are covered the same as for any other condition.
Applied behavioral analysis(ABA)therapy,limited to
outpatient treatment of an autism spectrum disorder as
diagnosed and prescribed by a neurologist,pediatric
neurologist,developmental pediatrician,psychologist or
psychiatrist experienced in the diagnosis and treatment of
autism. Documented diagnostic assessments,individualized
treatment plans and progress evaluations are required.
C42071-0036900 24
Services for any involuntary court-ordered treatment program
shall be covered only if determined to be Medically
Necessary by KFHPWA's medical director.Services
provided under involuntary commitment statutes are covered.
If a Member is admitted as an inpatient directly from an
emergency department,any Emergency services Copayment
is waived.Coverage is subject to the hospital services Cost
Share.Coverage for services incurred at non-Network
Facilities shall exclude any charges that would otherwise be
excluded for hospitalization within a Network Facility.
Members must notify KFHPWA by way of the Hospital
notification line within 24 hours of any admission,or as soon
thereafter as medically possible.
Mental health services rendered to treat mental disorders are
covered. Mental Disorders means mental disorders covered in
the most recent edition of the Diagnostic and Statistical
Manual of Mental Disorders published by the American
Psychiatric Association,except as otherwise excluded under
Sections IV.or V. Mental Health Services means Medically
Necessary outpatient services,Residential Treatment,partial
hospitalization program,and inpatient services provided by a
licensed facility or licensed providers,except as otherwise
excluded under Sections IV.or V.
Inpatient mental health services,Residential Treatment and
partial hospitalization programs must be provided at a
hospital or facility that KFHPWA has approved specifically
for the treatment of mental disorders.Chemical dependency
services are covered subject to the Chemical Dependency
services benefit.
Non-Emergency inpatient hospital services,including
Residential Treatment and partial hospitalization programs,
require Preauthorization.
Exclusions: Academic or career counseling;personal growth or relationship enhancement;assessment and treatment
services that are primarily vocational and academic;court-ordered or forensic treatment,including reports and
summaries,not considered Medically Necessary;work or school ordered assessment and treatment not considered
Medically Necessary;counseling for overeating not considered Medically Necessary;specialty treatment programs
such as"behavior modification programs"not considered Medically Necessary; relationship counseling or phase of
life problems(V code only diagnoses);custodial care
Naturopathy
Naturopathy. Member pays$10 Copayment
Limited to 3 visits per medical diagnosis per calendar year
without Preauthorization.Additional visits are covered with
Preauthorization.
Laboratory and radiology services are covered only when
C42071-0036900 25
obtained through a Network Facility.
Exclusions: Herbal supplements; nutritional supplements; any services not within the scope of the practitioner's
licensure
Newborn Services
Newborn services are covered the same as for any other Hospital-Inpatient: No charge;Member pays
condition. Any Cost Share for newborn services is separate nothing
from that of the mother.
During the baby's initial hospital stay while the birth
Preventive services for newborns are covered under mother and baby are both confined,any applicable
Preventive Services. Deductible and Copayment for the newborn are
See Section VI.A.3. for information about temporary waived
coverage for newborns. Hospital-Outpatient: Member pays$10
Copayment
Outpatient Services: Member pays$10 Copayment
Nutritional Counseling
Nutritional counseling. Member pays$10 Copayment
Services related to a healthy diet to prevent obesity are
covered as Preventive Services.
Exclusions:Nutritional supplements;weight control self-help programs or memberships,such as Weight Watchers,
Jenny Craig,or other such programs;pre and post bariatric surgery nutritional counseling
Nutritional Therapy
Dietary formula for the treatment of phenylketonuria(PKU). No charge; Member pays nothing
Enteral therapy(elemental formulas)for malabsorption and Member pays 20%coinsurance
an eosinophilic gastrointestinal disorder.
Necessary equipment and supplies for the administration of
enteral therapy are covered as Devices,Equipment and
Supplies.
Parenteral therapy(total parenteral nutrition). No charge; Member pays nothing
Necessary equipment and supplies for the administration of
parenteral therapy are covered as Devices, Equipment and
Supplies.
Exclusions:Any other dietary formulas or medical foods;oral nutritional supplements not related to the treatment of
C42071-0036900 26
inborn errors of metabolism; special diets;prepared foods/meals
Obesity Related Services
Bariatric surgery and related hospitalizations when KFHPWA Hospital- Inpatient:No charge; Member pays
criteria are met. nothing
Services related to obesity screening and counseling are Hospital-Outpatient: Member pays$10
covered as Preventive Services. Copayment
Obesity related services require Preauthorization. Outpatient Services: Member pays$10 Copayment
Exclusions: All other obesity treatment and treatment for morbid obesity including any medical services,drugs or
supplies,regardless of co-morbidities,except as described above; specialty treatment programs such as weight control
self-help programs or memberships,such as Weight Watchers,Jenny Craig or other such programs;medications and
related physician visits for medication monitoring;pre and post bariatric surgery nutritional counseling
On the Job Injuries or Illnesses
On the job injuries or illnesses. Hospital-Inpatient:Not covered; Member pays
100%of all charges
Hospital-Outpatient:Not covered;Member pays
100%of all charges
Outpatient Services:Not covered;Member pays
100%of all charges
Exclusions:Confinement,treatment or service that results from an illness or injury arising out of or in the course of
any employment for wage or profit including injuries,illnesses or conditions incurred as a result of self-employment
Oncology
Radiation therapy,chemotherapy,oral chemotherapy. Radiation Therapy and Chemotherapy:
Member pays$10 Copayment
See Infusion Therapy for infused medications.
Oral Chemotherapy Drugs:
Preferred generic drugs(Tier 1): Member pays
$10 Copayment
Preferred brand name drugs(Tier 2): Member
pays$10 Copayment
Non-Preferred generic and brand name drugs
(Tier 3):Not covered;Member pays 100%of all
C42071-0036900 27
charges
Optical(vision)
Routine eye examinations and refractions,limited to once Routine Exams: Member pays$10 Copayment
every 12 months.
Exams for Eye Pathology: Member pays$10
Eye and contact lens examinations for eye pathology and to Copayment
monitor Medical Conditions,as often as Medically
Necessary.
Contact lenses or framed lenses for eye pathology when Frames and Lenses: Not covered;Member pays
Medically Necessary. 100%of all charges
One contact lens per diseased eye in lieu of an intraocular Contact Lenses or Framed Lenses for Eye
lens is covered following cataract surgery provided the Pathology: No charge;Member pays nothing
Member has been continuously covered by KFHPWA since
such surgery.In the event a Member's age or medical
condition prevents the Member from having an intraocular
lens or contact lens,framed lenses are available.Replacement
of lenses for eye pathology, including following cataract
surgery,is covered only once within a 12 month period and
only when needed due to a change in the Member's
prescription.
Exclusions:Eyeglasses; contact lenses,contact lens evaluations,fittings and examinations not related to eye
pathology;orthoptic therapy(i.e.eye training);evaluations and surgical procedures to correct refractions not related
to eye pathology and complications related to such procedures
Oral Surgery
Reduction of a fracture or dislocation of the jaw or facial Hospital-Inpatient:No charge;Member pays
bones;excision of tumors or non-dental cysts of the jaw, nothing
cheeks,lips,tongue,gums,roof and floor of the mouth;and
incision of salivary glands and ducts. Hospital-Outpatient: Member pays$10
Copayment
KFHPWA's medical director will determine whether the care
or treatment required is within the category of Oral Surgery or Outpatient Services: Member pays$10 Copayment
Dental Services.
Oral surgery requires Preauthorization.
Exclusions:Care or repair of teeth or dental structures of any type;tooth extractions or impacted teeth;services
related to malocclusion; services to correct the misalignment or malposition of teeth;any other services to the mouth,
facial bones or teeth which are not medical in nature
Outpatient Services
Covered outpatient medical and surgical services in a Member pays$10 Copayment
provider's office,including chronic disease management. See
C42071-0036900 28
Services,tests and screening contained in the U.S. Health
Resources and Services Administration Bright Futures
guidelines as set forth by the American Academy of
Pediatricians.
Services,tests,screening and supplies recommended in the
U.S.Health Resources and Services Administration women's
preventive and wellness services guidelines.
Immunizations recommended by the Centers for Disease
Control's Advisory Committee on Immunization Practices.
Preventive services include,but are not limited to,well adult
and well child physical examinations;immunizations and
vaccinations; pap smears;routine mammography screening;
routine prostate screening;and colorectal cancer screening for
Members who are age 50 or older or who are under age 50
and at high risk.
Preventive care for chronic disease management includes
treatment plans with regular monitoring,coordination of care
between multiple providers and settings,medication
management,evidence-based care,quality of care
measurement and results,and education and tools for patient
self-management support.In the event preventive,wellness or
chronic care management services are not available from a
Network Provider,non-network providers may provide these
services without Cost Share when Preauthorized.
Services provided during a preventive services visit, including
laboratory services,which are not in accordance with the
KFHPWA well care schedule are subject to Cost Shares. Eye
refractions are not included under preventive services.
Exclusions:Those parts of an examination and associated reports and immunizations that are not deemed Medically
Necessary by KFHPWA for early detection of disease; all other diagnostic services not otherwise stated above
Rehabilitation and Habilitative Care(massage,
occupational,physical and speech therapy)and
Neurodevelopmental Therapy
Rehabilitation services to restore function following illness, Hospital-Inpatient:No charge;Member pays
injury or surgery,limited to the following restorative nothing
therapies:occupational therapy,physical therapy,massage
therapy and speech therapy. Services are limited to those Outpatient Services: Member pays$10 Copayment
necessary to restore or improve functional abilities when
physical, sensori-perceptual and/or communication
impairment exists due to injury,illness or surgery.Outpatient
services require a prescription or order from a physician that
reflects a written plan of care to restore function,and must be
provided by a rehabilitation team that may include a
physician,nurse,physical therapist,occupational therapist,
C42071-0036900 30
massage therapist or speech therapist.
Habilitative care, including:occupational therapy, physical
therapy,speech therapy is covered when prescribed by a
physician.
Neurodevelopmental therapy to restore or improve function
including maintenance in cases where significant
deterioration in the Member's condition would result without
the services,limited to the following therapies:occupational
therapy,physical therapy and speech therapy.
Limited to a combined total of 60 inpatient days and 60
outpatient visits per calendar year for all Rehabilitation,
Habilitative care and Neurodevelopmental Therapy services.
Services with mental health diagnoses are covered with no
limit.
Non-Emergency inpatient hospital services require
Preauthorization.
Exclusions: Specialty treatment programs; inpatient Residential Treatment services;specialty rehabilitation programs
including"behavior modification programs";recreational,life-enhancing,relaxation or palliative therapy;
implementation of home maintenance programs
Sexual Dysfunction
Sexual dysfunction services. Not covered;Member pays 100%of all charges
Exclusions: Diagnostic testing and medical treatment of sexual dysfunction regardless of origin or cause;devices,
equipment and supplies for the treatment of sexual dysfunction
Skilled Nursing Facility
Skilled nursing care in a skilled nursing facility when full- No charge; Member pays nothing
time skilled nursing care is necessary in the opinion of the
attending physician,limited to a total of 30 days per condition
per calendar year.
Care may include room and board;general nursing care;
drugs,biologicals,supplies and equipment ordinarily
provided or arranged by a skilled nursing facility;and short-
term restorative occupational therapy,physical therapy and
speech therapy.
Skilled nursing care in a skilled nursing facility requires
Preauthorization.
Exclusions: Personal comfort items such as telephone and television;rest cures;domiciliary or Convalescent Care
C42071-0036900 31
Sterilization
FDA-approved female sterilization procedures,services and Hospital-Inpatient: No charge;Member pays
supplies. See Preventive Services for additional information. nothing
Non-Emergency inpatient hospital services require Hospital-Outpatient: Member pays$10
Preauthorization. Copayment
Outpatient Services: Member pays$10
Copayment
Vasectomy. Hospital-Inpatient:No charge;Member pays
nothing
Non-Emergency inpatient hospital services require
Preauthorization. Hospital-Outpatient: Member pays M 0
Copayment
Outpatient Services: Member pays$10 Copayment
Exclusions: Procedures and services to reverse a sterilization
Telemedicine
Telemedicine services provided by the use of real time Hospital-Outpatient: Member pays$10
interactive audio and video communication or time delayed Copayment
transmission of medical information between the patient at
the originating site and a provider at another location for Outpatient Services: Member pays$10 Copayment
diagnosis,consultation,or treatment.Services must be
provided by a provider meeting certification requirements
established in the state where the provider's practice is
located.
Exclusions: Audio-only;telephone; fax and e-mail
Temporomandibular Joint(TMJ)
Medical and surgical services and related hospital charges for Hospital-Inpatient:No charge;Member pays
the treatment of temporomandibular joint(TMJ)disorders nothing
including:
• Orthognathic surgery for the treatment of TMJ disorders. Hospital-Outpatient: Member pays$10
• Radiology services. Copayment
• TMJ specialist services.
• Fitting/adjustment of splints. Outpatient Services: Member pays$10 Copayment
Non-Emergency inpatient hospital services require
Preauthorization.
C42071-0036900 32
TMJ appliances. See Devices,Equipment and Supplies for Member pays 20%coinsurance
additional information.
Exclusions:Treatment for cosmetic purposes;bite blocks;dental services including orthodontic therapy and braces
for any condition;any orthognathic(jaw)surgery in the absence of a diagnosis of TMJ,severe obstructive sleep
apnea;hospitalizations related to these exclusions
Tobacco Cessation
Individual/group counseling and educational materials. No charge;Member pays nothing
Approved pharmacy products. See Drugs—Outpatient KFHPWA-designated tobacco cessation program:
Prescription for additional pharmacy information. No charge;Member pays nothing when prescribed as
part of the KFHPWA-designated tobacco cessation
program and dispensed through the KFHPWA-
designated mail order service
Other approved pharmacy products:
Preferred generic drugs(Tier 1):Member pays
$10 Copayment
Preferred brand name drugs(Tier 2): Member
pays$10 Copayment
Non-Preferred generic and brand name drugs
(Tier 3):Not covered;Member pays 100%of all
charges
Transgender Services
Medically Necessary medical and surgical services for gender Hospital-Inpatient:No charge;Member pays
reassignment. nothing
Prescription drugs are covered the same as for any other Hospital-Outpatient: Member pays$10
condition(see Drugs-Outpatient Prescription for coverage). Copayment
Counseling services are covered the same as for any other Outpatient Services: Member pays$10 Copayment
condition(see Mental Health for coverage).
Non-Emergency inpatient hospital services require
Preauthorization.
Exclusions:Cosmetic services including treatment for complications resulting from cosmetic surgery;cosmetic
surgery;complications of non-Covered Services;travel
Transplants
Transplant services,including heart,heart-lung,single lung, Hospital-Inpatient:No charge;Member pays
double lung,kidney,pancreas,cornea,intestinal/multi- nothing
C42071-0036900 33
visceral, liver transplants,and bone marrow and stem cell
support(obtained from allogeneic or autologous peripheral Hospital-Outpatient: Member pays$10
blood or marrow)with associated high dose chemotherapy. Copayment
Services are limited to the following: Outpatient Services:Member pays$10 Copayment
• Inpatient and outpatient medical expenses for evaluation
testing to determine recipient candidacy,donor matching
tests,hospital charges,procurement center fees,
professional fees,travel costs for a surgical team and
excision fees.Donor costs for a covered organ recipient
are limited to procurement center fees,travel costs for a
surgical team and excision fees.
• Follow-up services for specialty visits.
• Rehospitalization.
• Maintenance medications during an inpatient stay.
Transplant services require Preauthorization.
Exclusions: Donor costs to the extent that they are reimbursable by the organ donor's insurance;treatment of donor
complications;living expenses;transportation expenses except as covered as Ambulance Services
Urgent Care
Inside the KFHPWA Service Area, urgent care is covered at a Network Emergency Department: Member pays
Kaiser Permanente medical center, Kaiser Permanente urgent $75 Copayment
care center or Network Provider's office.
Network Urgent Care Center: Member pays$10
Outside the KFHPWA Service Area,urgent care is covered at Copayment
any medical facility.
See Section XII.for a definition of Urgent Condition. Network Provider's Office: Member pays$]0
Copayment
Outside the KFHPWA Service Area: Member
pays$125 Copayment
Virtual Care
Healthcare service provided through the use of online No charge;Member pays nothing
technology,telephonic and secure messaging of Member-
initiated care from a remote location(ex.home)with a
Network provider that is diagnostic and treatment focused.
The Member is NOT located at a healthcare site.
V. General Exclusions
In addition to exclusions listed throughout the Benefits Booklet,the following are not covered:
C42071-0036900 34
I. Benefits and related services,supplies and drugs that are not Medically Necessary for the treatment of an
illness, injury,or physical disability,that are not specifically listed as covered in the Benefits Booklet,except as
required by federal or state law.
2. Follow-up services or complications related to non-Covered Services,except as required by federal or state law.
3. Services or supplies for which no charge is made,or for which a charge would not have been made if the
Member had no health care coverage or for which the Member is not liable; services provided by a family
member,or self-care.
4. Convalescent Care.
5. Services to the extent benefits are"available"to the Member as defined herein under the terms of any vehicle,
homeowner's,property or other insurance policy,except for individual or group health insurance,pursuant to
medical coverage,medical"no fault"coverage,personal injury protection coverage or similar medical coverage
contained in said policy.For the purpose of this exclusion,benefits shall be deemed to be"available"to the
Member if the Member receives benefits under the policy either as a named insured or as an insured individual
under the policy definition of insured.
6. Services or care needed for injuries or conditions resulting from active or reserve military service,whether such
injuries or conditions result from war or otherwise.This exclusion will not apply to conditions or injuries
resulting from previous military service unless the condition has been determined by the U.S.Secretary of
Veterans Affairs to be a condition or injury incurred during a period of active duty.Further,this exclusion will
not be interpreted to interfere with or preclude coordination of benefits under Tri-Care.
7. Services provided by government agencies,except as required by federal or state law.
8. Services covered by the national health plan of any other country.
9. Experimental or investigational services.
KFHPWA consults with KFHPWA's medical director and then uses the criteria described below to decide if a
particular service is experimental or investigational.
a. A service is considered experimental or investigational for a Member's condition if any of the following
statements apply to it at the time the service is or will be provided to the Member:
1) The service cannot be legally marketed in the United States without the approval of the Food and Drug
Administration("FDA")and such approval has not been granted.
2) The service is the subject of a current new drug or new device application on file with the FDA.
3) The service is the trialed agent or for delivery or measurement of the trialed agent provided as part of a
qualifying Phase I or Phase 11 clinical trial,as the experimental or research arm of a Phase III clinical
trial.
4) The service is provided pursuant to a written protocol or other document that lists an evaluation of the
service's safety,toxicity or efficacy as among its objectives.
5) The service is under continued scientific testing and research concerning the safety,toxicity or efficacy
of services.
6) The service is provided pursuant to informed consent documents that describe the service as
experimental or investigational,or in other terms that indicate that the service is being evaluated for its
safety,toxicity or efficacy.
7) The prevailing opinion among experts,as expressed in the published authoritative medical or scientific
literature,is that(1)the use of such service should be substantially confined to research settings,or(2)
further research is necessary to determine the safety,toxicity or efficacy of the service.
b. The following sources of information will be exclusively relied upon to determine whether a service is
experimental or investigational:
1) The Member's medical records.
C42071-0036900 35
2) The written protocol(s)or other document(s)pursuant to which the service has been or will be
provided.
3) Any consent document(s)the Member or Member's representative has executed or will be asked to
execute,to receive the service.
4) The files and records of the Institutional Review Board(IRB)or similar body that approves or reviews
research at the institution where the service has been or will be provided,and other information
concerning the authority or actions of the IRB or similar body.
5) The published authoritative medical or scientific literature regarding the service,as applied to the
Member's illness or injury.
6) Regulations,records,applications and any other documents or actions issued by, filed with or taken by,
the FDA or other agencies within the United States Department of Health and Human Services,or any
state agency performing similar functions.
Appeals regarding KFHPWA denial of coverage can be submitted to the Member Appeal Department,or to
KFHPWA's medical director at P.O.Box 34593,Seattle,WA 98124-1593.
10. Hypnotherapy and all services related to hypnotherapy.
11. Directed umbilical cord blood donations.
12. Prognostic(predictive)genetic testing and related services,unless specifically provided in Section 1V.Testing
for non-Members.
13. Autopsy and associated expenses.
VI. Eligibility,Enrollment and Termination
A. Eligibility.
In order to be accepted for enrollment and continuing coverage, individuals must reside or work in the Service
Area and meet all applicable requirements set forth below,except for temporary residency outside the Service
Area for purposes of attending school,court-ordered coverage for Dependents or other unique family
arrangements,when approved in advance by KFHPWA. KFHPWA has the right to verify eligibility.
1. Subscribers.
Bona fide employees as established and enforced by the Group shall be eligible for enrollment. Please
contact the Group for more information.
2. Dependents.
The Subscriber may also enroll the following:
a. The Subscriber's legal spouse.
b. The Subscriber's state-registered domestic partner(as required by Washington state law)or if
specifically included as eligible by the Group,the Subscriber's non-state registered domestic partner.
c. Children who are under the age of 26.
"Children"means the children of the Subscriber,spouse or eligible domestic partner,including adopted
children,stepchildren,children for whom the Subscriber has a qualified court order to provide
coverage and any other children for whom the Subscriber is the legal guardian.
Eligibility may be extended past the Dependent's limiting age as set forth above if the Dependent is
totally incapable of self-sustaining employment because of a developmental or physical disability
incurred prior to attainment of the limiting age,and is chiefly dependent upon the Subscriber for
support and maintenance. Enrollment for such a Dependent may be continued for the duration of the
C42071-0036900 36
continuous total incapacity,provided enrollment does not terminate for any other reason.Medical
proof of incapacity and proof of financial dependency must be furnished to KFHPWA upon request,
but not more frequently than annually after the 2 year period following the Dependent's attainment of
the limiting age.
3. Temporary Coverage for Newborns.
When a Member gives birth,the newborn is entitled to the benefits set forth in the Benefits Booklet from
birth through 3 weeks of age.All provisions,limitations and exclusions will apply except Subsections F.
and G.After 3 weeks of age,no benefits are available unless the newborn child qualifies as a Dependent
and is enrolled.
B. Application for Enrollment.
Application for enrollment must be made on an application approved by KFHPWA.The Group is responsible
for submitting completed applications to KFHPWA.
KFHPWA reserves the right to refuse enrollment to any person whose coverage under any medical coverage
agreement issued by Kaiser Foundation Health Plan of Washington Options,Inc.or Kaiser Foundation Health
Plan of Washington has been terminated for cause.
1. Newly Eligible Subscribers.
Newly eligibl6 Subscribers and their Dependents may apply for enrollment in writing to the Group within
31 days of becoming eligible.
2. New Dependents.
A written application for enrollment of a newly dependent person,other than a newborn or adopted child,
must be made to the Group within 31 days after the dependency occurs.
A written application for enrollment of a newborn child must be made to the Group within 60 days
following the date of birth when there is a change in the monthly premium payment as a result of the
additional Dependent.
A written application for enrollment of an adoptive child must be made to the Group within 60 days from
the day the child is placed with the Subscriber for the purpose of adoption or the Subscriber assumes total
or partial financial support of the child if there is a change in the monthly premium payment as a result of
the additional Dependent.
When there is no change in the monthly premium payment,it is strongly advised that the Subscriber enroll
the newborn or newly adoptive child as a Dependent with the Group to avoid delays in the payment of
claims.
3. Open Enrollment.
KFHPWA will allow enrollment of Subscribers and Dependents who did not enroll when newly eligible as
described above during a limited period of time specified by the Group and KFHPWA.
4. Special Enrollment.
a. KFHPWA will allow special enrollment for persons:
1) Who initially declined enrollment when otherwise eligible because such persons had other health
care coverage and have had such other coverage terminated due to one of the following events:
• Cessation of employer contributions.
• Exhaustion of COBRA continuation coverage.
• Loss of eligibility,except for loss of eligibility for cause.
2) Who initially declined enrollment when otherwise eligible because such persons had other health
care coverage and who have had such other coverage exhausted because such person reached a
lifetime maximum limit.
C42071-0036900 37
KFHPWA or the Group may require confirmation that when initially offered coverage such persons
submitted a written statement declining because of other coverage.Application for coverage must be
made within 31 days of the termination of previous coverage.
b. KFHPWA will allow special enrollment for individuals who are eligible to be a Subscriber and his/her
Dependents(other than for nonpayment or fraud)in the event one of the following occurs:
I) Divorce or Legal Separation.Application for coverage must be made within 60 days of the
divorce/separation.
2) Cessation of Dependent status(reaches maximum age). Application for coverage must be made
within 30 days of the cessation of Dependent status.
3) Death of an employee under whose coverage they were a Dependent. Application for coverage
must be made within 30 days of the death of an employee.
4) Termination or reduction in the number of hours worked. Application for coverage must be made
within 30 days of the termination or reduction in number of hours worked.
5) Leaving the service area of a former plan.Application for coverage must be made within 30 days
of leaving the service area of a former plan.
6) Discontinuation of a former plan.Application for coverage must be made within 30 days of the
discontinuation of a former plan.
c. KFHPWA will allow special enrollment for individuals who are eligible to be a Subscriber and his/her
Dependents in the event one of the following occurs:
1) Marriage.Application for coverage must be made within 31 days of the date of marriage.
2) Birth. Application for coverage for the Subscriber and Dependents other than the newborn child
must be made within 60 days of the date of birth.
3) Adoption or placement for adoption. Application for coverage for the Subscriber and Dependents
other than the adopted child must be made within 60 days of the adoption or placement for
adoption.
4) Eligibility for premium assistance from Medicaid or a state Children's Health Insurance Program
(CHIP),provided such person is otherwise eligible for coverage under this Benefits Booklet.The
request for special enrollment must be made within 60 days of eligibility for such premium
assistance.
5) Coverage under a Medicaid or CHIP plan is terminated as a result of loss of eligibility for such
coverage.Application for coverage must be made within 60 days of the date of termination under
Medicaid or CHIP.
6) Applicable federal or state law or regulation otherwise provides for special enrollment.
C. When Coverage Begins.
1. Effective Date of Enrollment.
• Enrollment for a newly eligible Subscriber and listed Dependents is effective on the date eligibility
requirements are met,provided the Subscriber's application has been submitted to and approved by
KFHPWA.Please contact the Group for more information.
• Enrollment for a newly dependent person,other than a newborn or adoptive child,is effective on the
date eligibility requirements are met. Please contact the Group for more information.
• Enrollment for newborns is effective from the date of birth.
• Enrollment for adoptive children is effective from the date that the adoptive child is placed with the
Subscriber for the purpose of adoption or the Subscriber assumes total or partial financial support of
the child.
2. Commencement of Benefits for Persons Hospitalized on Effective Date.
Members who are admitted to an inpatient facility prior to their enrollment will receive covered benefits
beginning on their effective date,as set forth in Subsection C.1.above. If a Member is hospitalized in a
non-Network Facility,KFHPWA reserves the right to require transfer of the Member to a Network Facility.
The Member will be transferred when a Network Provider, in consultation with the attending physician,
C42071-0036900 38
determines that the Member is medically stable to do so. If the Member refuses to transfer to a Network
Facility,all further costs incurred during the hospitalization are the responsibility of the Member.
D. Eligibility for Medicare.
An individual shall be deemed eligible for Medicare when he/she has the option to receive Part A Medicare
benefits.Medicare secondary payer regulations and guidelines will determine primary/secondary payer status
for individuals covered by Medicare.
A Member who is enrolled in Medicare has the option of continuing coverage under this Benefits Booklet while
on Medicare coverage. Coverage between this Benefits Booklet and Medicare will be coordinated as outlined in
Section IX.
The Group is also responsible for providing KFHPWA with a prospective timely notice of Members'
ineligibility for Medicare Advantage coverage under the Group,as well as providing a prospective notice to its
Members alerting them of the termination event. In the event the Group does not obtain Medicare Advantage
coverage,the loss of Medicare drug coverage,other coverage options that may be available to the Member, and
the possibility of late enrollment penalties if the Member does not apply for Medicare coverage within the
required timeframe will also need to be provided.
E. Termination of Coverage.
The Subscriber shall be liable for payment of all charges for services and items provided to the Subscriber and
all Dependents after the effective date of termination.
Termination of Specific Members.
Individual Member coverage may be terminated for any of the following reasons:
a. Loss of Eligibility. If a Member no longer meets the eligibility requirements and is not enrolled for
continuation coverage as described in Subsection G.below,coverage will terminate at the end of the
month during which the loss of eligibility occurs,unless otherwise specified by the Group.
b. For Cause. In the event of termination for cause, KFHPWA reserves the right to pursue all civil
remedies allowable under federal and state law for the collection of claims,losses or other damages.
Coverage of a Member may be terminated upon 10 working days written notice for:
1.) Material misrepresentation, fraud or omission of information in order to obtain coverage.
2.) Permitting the use of a KFHPWA identification card or number by another person,or using
another Member's identification card or number to obtain care to which a person is not entitled.
c. Premium Payments.Nonpayment of premiums or contribution for a specific Member by the Group.
Individual Member coverage may be retroactively terminated upon 30 days written notice and only in the
case of fraud or intentional misrepresentation of a material fact;or as otherwise allowed under applicable
law or regulation.Notwithstanding the foregoing,KFHPWA reserves the right to retroactively terminate
coverage for nonpayment of premiums or contributions by the Group as described above.
In no event will a Member be terminated solely on the basis of their physical or mental condition provided
they meet all other eligibility requirements set forth in the Benefits Booklet.
Any Member may appeal a termination decision through KFHPWA's appeals process.
F. Continuation of Inpatient Services.
A Member who is receiving Covered Services in a hospital on the date of termination shall continue to be
eligible for Covered Services while an inpatient for the condition which the Member was hospitalized,until one
of the following events occurs:
C42071-0036900 39
• According to KFHPWA clinical criteria,it is no longer Medically Necessary for the Member to be an
inpatient at the facility.
• The remaining benefits available for the hospitalization are exhausted,regardless of whether a new
calendar year begins.
• The Member becomes covered under another agreement with a group health plan that provides benefits for
the hospitalization.
• The Member becomes enrolled under an agreement with another carrier that provides benefits for the
hospitalization.
This provision will not apply if the Member is covered under another agreement that provides benefits for the
hospitalization at the time coverage would terminate,except as set forth in this section,or if the Member is
eligible for COBRA continuation coverage as set forth in Subsection G.below.
G. Continuation of Coverage Options.
1. Continuation Option.
A Member no longer eligible for coverage(except in the event of termination for cause,as set forth in
Subsection E.)may continue coverage for a period of up to 3 months subject to notification to and self-
payment of premiums to the Group.This provision will not apply if the Member is eligible for the
continuation coverage provisions of the Consolidated Omnibus Budget Reconciliation Act of 1985
(COBRA).This continuation option is not available if the Group no longer has active employees or
otherwise terminates.
2. Leave of Absence.
While on a Group approved leave of absence,the Subscriber and listed Dependents can continue to be
covered provided that:
• They remain eligible for coverage,as set forth in Subsection A.,
• Such leave is in compliance with the Group's established leave of absence policy that is consistently
applied to all employees,
• The Group's leave of absence policy is in compliance with the Family and Medical Leave Act when
applicable,and
• The Group continues to remit premiums for the Subscriber and Dependents to KFHPWA.
3. Selr-Payments During Labor Disputes.
In the event of suspension or termination of employee compensation due to a strike, lock-out or other labor
dispute,a Subscriber may continue uninterrupted coverage through payment of monthly premiums directly
to the Group. Coverage may be continued for the lesser of the term of the strike,lock-out or other labor
dispute,or for 6 months after the cessation of work.
If coverage under the Benefits Booklet is no longer available,the Subscriber shall have the opportunity to
apply for an individual KFHPWA group conversion plan or,if applicable,continuation coverage(see
Subsection 4.below),or an individual and family plan at the duly approved rates.
The Group is responsible for immediately notifying each affected Subscriber of his/her rights of self-
payment under this provision.
4. Continuation Coverage Under Federal Law.
This section applies only to Groups who must offer continuation coverage under the applicable provisions
of the Consolidated Omnibus Budget Reconciliation Act of 1985(COBRA),as amended,or the Uniformed
Services Employment and Reemployment Rights Act(USERRA)and only applies to grant continuation of
coverage rights to the extent required by federal law. USERRA only applies in certain situations to
employees who are leaving employment to serve in the United States Armed Forces.
C42071-0036900 40
Upon loss of eligibility,continuation of Group coverage may be available to a Member for a limited time
after the Member would otherwise lose eligibility,if required by COBRA.The Group shall inform
Members of the COBRA election process and how much the Member will be required to pay directly to the
Group.
Continuation coverage under COBRA or USERRA will terminate when a Member becomes covered by
Medicare or obtains other group coverage,and as set forth under Subsection E.
5. KFHPWA Group Conversion Plan.
Members whose eligibility for coverage,including continuation coverage,is terminated for any reason
other than cause,as set forth in Subsection E.,and who are not eligible for Medicare or covered by another
group health plan,may convert to an individual KFHPWA group conversion plan.If coverage under the
Benefits Booklet terminates,any Member covered at termination(including spouses and Dependents of a
Subscriber who was terminated for cause)may convert to a KFHPWA group conversion plan,unless
he/she is eligible to obtain other group health coverage within 31 days of the termination.Coverage will be
retroactive to the date of loss of eligibility.
An application for conversion must be made within 31 days following termination of coverage or within 31
days from the date notice of the termination of coverage is received,whichever is later.A physical
examination or statement of health is not required for enrollment in a KFHPWA group conversion plan.
Persons wishing to purchase KFHPWA's individual and family coverage should contact KFHPWA.
VII.Grievances
Grievance means a written complaint submitted by or on behalf of a covered person regarding service delivery
issues other than denial of payment for medical services or nonprovision of medical services,including
dissatisfaction with medical care,waiting time for medical services,provider or staff attitude or demeanor,or
dissatisfaction with service provided by the health carrier.The grievance process is outlined as follows:
Step l:The Member should contact the person involved,explain his/her concerns and what he/she would like
to have done to resolve the problem.The Member should be specific and make his/her position clear.
Step 2: If the Member is not satisfied,or if he/she prefers not to talk with the person involved,the Member
should call the department head or the manager of the medical center or department where he/she is having a
problem.That person will investigate the Member's concerns.Most concerns can be resolved in this way.
Step 3: If the Member is still not satisfied,he/she should call Member Services at 206-630-4636 or toll-free
1-888-901-4636.Most concerns are handled by phone within a few days.In some cases the Member will be
asked to write down his/her concerns and state what he/she thinks would be a fair resolution to the problem.An
appropriate representative will investigate the Member's concern by consulting with involved staff and their
supervisors,and reviewing pertinent records,relevant plan policies and the Member Rights and Responsibilities
statement.This process can take up to 30 days to resolve after receipt of the Member's written statement.
If the Member is dissatisfied with the resolution of the complaint,he/she may contact Member Services.
Assistance is available to Members who are limited-English speakers,who have literacy problems,or who have
physical or mental disabilities that impede their ability to request review or participate in the review process.
VIH. Appeals
Members are entitled to appeal through the appeals process if/when coverage for an item or service is denied
due to an adverse determination made by the KFHPWA medical director.The appeals process is available for a
Member to seek reconsideration of an adverse benefit determination(action).Adverse benefit determination
(action)means any of the following:a denial,reduction,or termination of,or a failure to provide or make
payment(in whole or in part)for,a benefit,including any such denial,reduction,termination,or failure to
C42071-0036900 41
provide or make payment that is based on a determination of a Member's eligibility to participate in a plan.
KFHPWA will comply with any new requirements as necessary under federal laws and regulations. Assistance
is available to Members who are limited-English speakers,who have literacy problems,or who have physical or
mental disabilities that impede their ability to request review or participate in the review process. The most
current information about your appeals process is available by contacting KFI IPWA's Member Appeal
Department at the address or telephone number below.
I Initial Appeal
If the Member or the Member's legal representative wishes to appeal a KFHPWA decision to deny,
modify, reduce or terminate coverage of or payment for health care services,lie/she must submit a request
for an appeal either orally or in writing to KFFIPWA's Member Appeal Department,specifying why he/she
disagrees with the decision. The appeal must be submitted within 180 days of the denial notice he/she
received. KFHPWA will notify the Member of its receipt of the request within 72 hours of receiving it.
Appeals should be directed to KFFIPWA's Member Appeal Department, P.O. Box 34593, Seattle, WA
98124-1593,toll-free 1-866-458-5479.
A party not involved in the initial coverage determination and not a subordinate of the party making the
initial coverage determination will review the appeal request. KFHPWA will then notify the Member of its
determination or need for an extension of time within 14 days of receiving the request for appeal. Under no
circumstances will the review timefirarne exceed 30 days without the Member's written permission.
For appeals involving experimental or investigational services KFHPWA will make a decision and
COMMUnicate the decision to the Member in writing within 20 days of receipt of the appeal.
There is an expedited/urgent appeals process in place for cases which meet criteria or where delay using
the standard appeal review process will seriously jeopardize the Member's life,health or ability to regain
maximum function or subject the Member to severe pain that cannot be managed adequately without the
requested care or treatment.The Member can request an expedited/urgent appeal in writing to the above
address,or by calling KFHPWA's Member Appeal Department toll-free 1-866-458-5479. The nature of the
patient's condition will be evaluated by a physician and if the request is not accepted as urgent,the member
will be notified in writing of the decision not to expedite and given a description on how to grieve the
decision. If the request is made by the treating physician who believes the member's condition meets the
definition of expedited,the request will be processed as expedited.
The request for an expedited/urgent appeal will be processed and a decision issued no later than 72 hours
after receipt of the request.
The Member may also request an external review at the same time as the internal appeals process if it is an
urgent care situation or the Member is in an ongoing course of treatment.
If the Member requests an appeal of a KFHPWA decision denying benefits for care currently being
received, KFHPWA will continue to provide coverage for the disputed benefit pending the outcome of the
appeal. If the KFFIPWA determination stands,the Member may be responsible for the cost of coverage
received during the review period.
The U.S. Department of Health and Human Services has designated the Washington State Oft-ice of the
Insurance Commissioner's Consumer Protection Division as the health insurance consumer ombudsman.
The Consumer Protection Division Office can be reached by mail at Washington State Insurance
Commissioner,Consumer Protection Division, P.O. Box 40256,Olympia, WA 9850�4-0256 or at toll-free
1-800-562-6900.More information about requesting assistance from the Consumer Protection Division
Office can be found at iittp://www.insurance..,wa.goV/VOLi1--illSLiraiice/liealt11-illSLiraiicc/aPL)eaI
2. Next Level of Appeal
If the Member is not satisfied with the decision regarding medical necessity, medical appropriateness,
health care setting, level of care,or if the requested service is not efficacious or otherwise unjustified under
evidence-based medical criteria,or if KFHPWA fails to adhere to the requirements of the appeals process,
C42071-0036900 42
the Member may request a second level review by an external independent review organization not legally
affiliated with or controlled by KFHPWA. KFHPWA will notify the Member of the name of the external
independent review organization and its contact information. The external independent review organization
will accept additional written information for up to five business days after it receives the assignment for
the appeal.The external independent review will be conducted at no cost to the Member.Once a decision is
made through an independent review organization,the decision is final and cannot be appealed through
KFHPWA.
A request for a review by an independent review organization must be made within 180 days after the date
of the initial appeal decision notice.
IX. Claims
Claims for benefits may be made before or after services are obtained. KFHPWA recommends that the provider
requests Preauthorization. In most instances,contracted providers submit claims directly to KFHPWA.If your
provider does not submit a claim to make a claim for benefits,a Member must contact Member Services,or submit a
claim for reimbursement as described below.Other inquiries,such as asking a health care provider about care or
coverage,or submitting a prescription to a pharmacy,will not be considered a claim for benefits.
If a Member receives a bill for services the Member believes are covered,the Member must,within 90 days of the
date of service,or as soon thereafter as reasonably possible,either(1)contact Member Services to make a claim or
(2)pay the bill and submit a claim for reimbursement of Covered Services,or(3)for out-of-country claims
(Emergency care only)—submit the claim and any associated medical records translated into English at the
Member's expense,including the type of service,charges in U.S.Dollars,and proof of travel to KFHPWA,P.O.
Box 34585,Seattle,WA 98124-1585. In no event,except in the absence of legal capacity,shall a claim be accepted
later than I year from the date of service.
KFHPWA will generally process claims for benefits within the following timeframes after KFHPWA receives the
claims:
• Immediate request situations—within 1 business day.
• Concurrent urgent requests—within 24 hours.
• Urgent care review requests—within 48 hours.
• Non-urgent preservice review requests—within 5 calendar days.
• Post-service review requests—within 30 calendar days.
Timeframes for pre-service and post-service claims can be extended by KFHPWA for up to an additional 15 days.
Members will be notified in writing of such extension prior to the expiration of the initial timeframe.
X. Coordination of BeneFits
The coordination of benefits(COB)provision applies when a Member has health care coverage under more than one
plan. Plan is defined below.
The order of benefit determination rules govern the order in which each plan will pay a claim for benefits.The plan
that pays first is called the primary plan.The primary plan must pay benefits according to its policy terms without
regard to the possibility that another plan may cover some expenses. The plan that pays after the primary plan is the
secondary plan.In no event will a secondary plan be required to pay an amount in excess of its maximum benefit
plus accrued savings.
If the Member is covered by more than one health benefit plan,and the Member does not know which is the primary
plan,the Member or the Member's provider should contact any one of the health plans to verify which plan is
primary.The health plan the Member contacts is responsible for working with the other plan to determine which is
primary and will let the Member know within 30 calendar days.
All health plans have timely claim filing requirements. If the Member or the Member's provider fails to submit the
Member's claim to a secondary health plan within that plan's claim filing time limit,the plan can deny the claim. If
C42071-0036900 43
the Member experiences delays in the processing of the claim by the primary health plan,the Member or the
Member's provider will need to submit the claim to the secondary health plan within its claim filing time limit to
prevent a denial of the claim.
If the Member is covered by more than one health benefit plan,the Member or the Member's provider should file all
the Member's claims with each plan at the same time. If Medicare is the Member's primary plan,Medicare may
submit the Member's claims to the Member's secondary carrier.
Definitions.
A. A plan is any of the following that provides benefits or services for medical or dental care or treatment. If
separate contracts are used to provide coordinated coverage for Members of a Group,the separate contracts
are considered parts of the same plan and there is no COB among those separate contracts.However,if
COB rules do not apply to all contracts,or to all benefits in the same contract,the contract or benefit to
which COB does not apply is treated as a separate plan.
I. Plan includes:group,individual or blanket disability insurance contracts and group or individual
contracts issued by health care service contractors or health maintenance organizations(HMO),closed
panel plans or other forms of group coverage;medical care components of long-term care contracts,
such as skilled nursing care;and Medicare or any other federal governmental plan,as permitted by
law.
2. Plan does not include:hospital indemnity or fixed payment coverage or other fixed indemnity or fixed
payment coverage;accident only coverage;specified disease or specified accident coverage; limited
benefit health coverage,as defined by state law;school accident type coverage;benefits for non-
medical components of long-term care policies;automobile insurance policies required by statute to
provide medical benefits; Medicare supplement policies;Medicaid coverage;or coverage under other
federal governmental plans;unless permitted by law.
Each contract for coverage under Subsection 1.or 2.is a separate plan. If a plan has two parts and COB
rules apply only to one of the two,each of the parts is treated as a separate plan.
B. This plan means,in a COB provision,the part of the contract providing the health care benefits to which
the COB provision applies and which may be reduced because of the benefits of other plans. Any other part
of the contract providing health care benefits is separate from this plan.A contract may apply one COB
provision to certain benefits,such as dental benefits,coordinating only with similar benefits,and may apply
another COB provision to coordinate other benefits.
C. The order of benefit determination rules determine whether this plan is a primary plan or secondary plan
when the Member has health care coverage under more than one plan.
When this plan is primary,it determines payment for its benefits first before those of any other plan without
considering any other plan's benefits. When this plan is secondary,it determines its benefits after those of
another plan and must make payment in an amount so that,when combined with the amount paid by the
primary plan,the total benefits paid or provided by all plans for the claim equal 100%of the total allowable
expense for that claim.This means that when this plan is secondary,it must pay the amount which,when
combined with what the primary plan paid,totals 100%of the allowable expense. In addition, if this plan is
secondary, it must calculate its savings(its amount paid subtracted from the amount it would have paid had
it been the primary plan)and record these savings as a benefit reserve for the covered Member.This
reserve must be used by the secondary plan to pay any allowable expenses not otherwise paid,that are
incurred by the covered person during the claim determination period.
D. Allowable Expense. Allowable expense is a health care expense,coinsurance or copayments and without
reduction for any applicable deductible,that is covered at least in part by any plan covering the person.
When a plan provides benefits in the form of services,the reasonable cash value of each service will be
C42071-0036900 44
considered an allowable expense and a benefit paid.An expense that is not covered by any plan covering
the Member is not an allowable expense.
The following are examples of expenses that are not allowable expenses:
1. The difference between the cost of a semi-private hospital room and a private hospital room is not an
allowable expense,unless one of the plans provides coverage for private hospital room expenses.
2. If a Member is covered by two or more plans that compute their benefit payments on the basis of usual
and customary fees or relative value schedule reimbursement method or other similar reimbursement
method,any amount in excess of the highest reimbursement amount for a specific benefit is not an
allowable expense.
3. If a Member is covered by two or more plans that provide benefits or services on the basis of
negotiated fees,an amount in excess of the highest of the negotiated fees is not an allowable expense.
4. An expense or a portion of an expense that is not covered by any of the plans covering the person is
not an allowable expense.
E. Closed panel plan is a plan that provides health care benefits to covered persons in the form of services
through a panel of providers who are primarily employed by the plan,and that excludes coverage for
services provided by other providers,except in cases of Emergency or referral by a panel member.
F. Custodial parent is the parent awarded custody by a court decree or,in the absence of a court decree,is the
parent with whom the child resides more than one half of the calendar year excluding any temporary
visitation.
Order of Benefit Determination Rules.
When a Member is covered by two or more plans, the rules for determining the order of benefit payments are as
follows:
A. The primary plan pays or provides its benefits according to its terms of coverage and without regard to the
benefits under any other plan.
B. (1)Except as provided below(subsection 2),a plan that does not contain a coordination of benefits
provision that is consistent with this chapter is always primary unless the provisions of both plans state that
the complying plan is primary.
(2)Coverage that is obtained by virtue of membership in a Group that is designed to supplement a part of a
basic package of benefits and provides that this supplementary coverage is excess to any other parts of the
plan provided by the contract holder. Examples include major medical coverages that are superimposed
over hospital and surgical benefits,and insurance type coverages that are written in connection with a
closed panel plan to provide out-of-network benefits.
C. A plan may consider the benefits paid or provided by another plan in calculating payment of its benefits
only when it is secondary to that other plan.
D. Each plan determines its order of benefits using the first of the following rules that apply:
l. Non-Dependent or Dependent.The plan that covers the Member other than as a Dependent,for
example as an employee,member,policyholder,Subscriber or retiree is the primary plan and the plan
that covers the Member as a Dependent is the secondary plan. However,if the person is a Medicare
beneficiary and,as a result of federal law,Medicare is secondary to the plan covering the Member as a
Dependent,and primary to the plan covering the Member as other than a Dependent(e.g., a retired
employee),then the order of benefits between the two plans is reversed so that the plan covering the
C42071-0036900 45
Member as an employee,member,policyholder,Subscriber or retiree is the secondary plan and the
other plan is the primary plan.
2. Dependent child covered under more than one plan.Unless there is a court decree stating otherwise,
when a dependent child is covered by more than one plan the order of benefits is determined as
follows:
a) For a dependent child whose parents are married or are living together,whether or not they have
ever been married:
• The plan of the parent whose birthday falls earlier in the calendar year is the primary plan;or
• If both parents have the same birthday,the plan that has covered the parent the longest is the
primary plan.
b) For a dependent child whose parents are divorced or separated or not living together,whether or
not they have ever been married:
i. If a court decree states that one of the parents is responsible for the dependent child's health
care expenses or health care coverage and the plan of that parent has actual knowledge of
those terms,that plan is primary.This rule applies to claim determination periods
commencing after the plan is given notice of the court decree;
ii. If a court decree states one parent is to assume primary financial responsibility for the
dependent child but does not mention responsibility for health care expenses,the plan of the
parent assuming financial responsibility is primary;
iii. If a court decree states that both parents are responsible for the dependent child's health care
expenses or health care coverage,the provisions of a)above determine the order of benefits;
iv. If a court decree states that the parents have joint custody without specifying that one parent
has responsibility for the health care expenses or health care coverage of the dependent child,
the provisions of Subsection a)above determine the order of benefits;or
v. If there is no court decree allocating responsibility for the dependent child's health care
expenses or health care coverage,the order of benefits for the child are as follows:
• The plan covering the custodial parent,first;
• The plan covering the spouse of the custodial parent,second;
• The plan covering the non-custodial parent,third;and then
• The plan covering the spouse of the non-custodial parent, last.
c) For a dependent child covered under more than one plan of individuals who are not the parents of
the child,the provisions of Subsection a)or b)above determine the order of benefits as if those
individuals were the parents of the child.
3. Active employee or retired or laid-off employee.The plan that covers a Member as an active
employee,that is,an employee who is neither laid off nor retired,is the primary plan.The plan
covering that same Member as a retired or laid off employee is the secondary plan.The same would
hold true if a Member is a Dependent of an active employee and that same Member is a Dependent of a
retired or laid-off employee. If the other plan does not have this rule,and as a result,the plans do not
agree on the order of benefits,this rule is ignored.This rule does not apply if the rule under Section
D(I)can determine the order of benefits.
4. COBRA or State Continuation Coverage. If a Member whose coverage is provided under COBRA or
under a right of continuation provided by state or other federal law is covered under another plan,the
plan covering the Member as an employee,member,Subscriber or retiree or covering the Member as a
Dependent of an employee,member,Subscriber or retiree is the primary plan and the COBRA or state
or other federal continuation coverage is the secondary plan. If the other plan does not have this rule,
and as a result,the plans do not agree on the order of benefits,this rule is ignored. This rule does not
apply if the rule under Section D.I can determine the order of benefits.
5. Longer or shorter length of coverage.The plan that covered the Member as an employee,member,
Subscriber or retiree longer is the primary plan and the plan that covered the Member the shorter
period of time is the secondary plan.
C42071-0036900 46
6. If the preceding rules do not determine the order of benefits,the allowable expenses must be shared
equally between the plans meeting the definition of plan. In addition,this plan will not pay more than it
would have paid had it been the primary plan.
Effect on the Benefits of this Plan.
When this plan is secondary,it must make payment in an amount so that,when combined with the amount paid
by the primary plan,the total benefits paid or provided by all plans for the claim equal one hundred percent of
the total allowable expense for that claim.However,in no event shall the secondary plan be required to pay an
amount in excess of its maximum benefit plus accrued savings.In no event should the Member be responsible
for a deductible amount greater than the highest of the two deductibles.
Right to Receive and Release Needed Information.
Certain facts about health care coverage and services are needed to apply these COB rules and to determine
benefits payable under this plan and other plans. KFHPWA may get the facts it needs from or give them to
other organizations or persons for the purpose of applying these rules and determining benefits payable under
this plan and other plans covering the Member claiming benefits. KFHPWA need not tell,or get the consent of,
any Member to do this. Each Member claiming benefits under this plan must give KFHPWA any facts it needs
to apply those rules and determine benefits payable.
Facility of Payment.
If payments that should have been made under this plan are made by another plan, KFHPWA has the right,at its
discretion,to remit to the other plan the amount it determines appropriate to satisfy the intent of this provision.
The amounts paid to the other plan are considered benefits paid under this plan.To the extent of such payments,
KFHPWA is fully discharged from liability under this plan.
Right of Recovery.
KFHPWA has the right to recover excess payment whenever it has paid allowable expenses in excess of the
maximum amount of payment necessary to satisfy the intent of this provision. KFHPWA may recover excess
payment from any person to whom or for whom payment was made or any other issuers or plans.
Questions about Coordination of Benefits?Contact the State Insurance Department.
Effect of Medicare.
Medicare primary/secondary payer guidelines and regulations will determine primary/secondary payer status,
and will be adjudicated by KFHPWA as set forth in this section.KFHPWA will pay primary to Medicare when
required by federal law. When Medicare,Part A and Part B or Part C are primary,Medicare's allowable amount
is the highest allowable expense.
When a Network Provider renders care to a Member who is eligible for Medicare benefits,and Medicare is
deemed to be the primary bill payer under Medicare secondary payer guidelines and regulations, KFHPWA will
seek Medicare reimbursement for all Medicare covered services.
XI. Subrogation and Reimbursement Rights
The benefits under this Benefits Booklet will be available to a Member for injury or illness caused by another party,
subject to the exclusions and limitations of this Benefits Booklet.If KFHPWA provides benefits under this Benefits
Booklet for the treatment of the injury or illness, KFHPWA will be subrogated to any rights that the Member may
have to recover compensation or damages related to the injury or illness and the Member shall reimburse KFHPWA
for all benefits provided,from any amounts the Member received or is entitled to receive from any source on
account of such injury or illness,whether by suit,settlement or otherwise.This section more fully describes
KFHPWA's subrogation and reimbursement rights.
"Injured Person"under this section means a Member covered by the Benefits Booklet who sustains an injury or
illness and any spouse,dependent or other person or entity that may recover on behalf of such Member including the
estate of the Member and,if the Member is a minor,the guardian or parent of the Member.When referred to in this
section,"KFHPWA's Medical Expenses" means the expenses incurred and the value of the benefits provided by
C42071-0036900 47
KFHPWA under this Benefits Booklet for the care or treatment of the injury or illness sustained by the Injured
Person.
If the Injured Person's injuries were caused by a third party giving rise to a claim of legal liability against the third
party and/or payment by the third party to the Injured Person and/or a settlement between the third party and the
Injured Person,KFHPWA shall have the right to recover KFHPWA's Medical Expenses from any source available
to the Injured Person as a result of the events causing the injury,including but not limited to funds available through
applicable third party liability coverage and uninsured/underinsured motorist coverage.This right is commonly
referred to as"subrogation." KFHPWA shall be subrogated to and may enforce all rights of the Injured Person to the
full extent of KFHPWA's Medical Expenses.
KFHPWA's subrogation and reimbursement rights shall be limited to the excess of the amount required to fully
compensate the Injured Person for the loss sustained,including general damages.
Subject to the above provisions, if the Injured Person is entitled to or does receive money from any source as a result
of the events causing the injury or illness,including but not limited to any liability insurance or
uninsured/underinsured motorist funds,KFHPWA's Medical Expenses are secondary,not primary.
The Injured Person and his/her agents shall cooperate fully with KFHPWA in its efforts to collect KFHPWA's
Medical Expenses.This cooperation includes,but is not limited to,supplying KFHPWA with information about the
cause of injury or illness,any potentially liable third parties,defendants and/or insurers related to the Injured
Person's claim.The Injured Person shall notify KFHPWA within 30 days of any claim that may give rise to a claim
for subrogation or reimbursement.The Injured Person shall provide periodic updates about any facts that may
impact KFHPWA's right to reimbursement or subrogation as requested by KFHPWA,and shall inform KFHPWA
of any settlement or other payments relating to the Injured Person's injury.The Injured Person and his/her agents
shall permit KFHPWA,at KFHPWA's option,to associate with the Injured Person or to intervene in any legal,
quasi-legal,agency or any other action or claim filed. If the Injured Person takes no action to recover money from
any source,then the Injured Person agrees to allow KFHPWA to initiate its own direct action for reimbursement or
subrogation.
The Injured Person and his/her agents shall do nothing to prejudice KFHPWA's subrogation and reimbursement
rights.The Injured Person shall promptly notify KFHPWA of any tentative settlement with a third party and shall
not settle a claim without protecting KFHPWA's interest.The Injured Person shall provide 21 days advance notice
to KFHPWA before there is a disbursement of proceeds from any settlement with a third party that may give rise to
a claim for subrogation or reimbursement. If the Injured Person fails to cooperate fully with KFHPWA in recovery
of KFHPWA's Medical Expenses,the Injured Person shall be responsible for directly reimbursing KFHPWA for
100%of KFHPWA's Medical Expenses.
To the extent that the Injured Person recovers funds from any source that in any manner relate to the injury or illness
giving rise to KFHPWA's right of reimbursement or subrogation,the Injured Person agrees to hold such monies in
trust or in a separate identifiable account until KFHPWA's subrogation and reimbursement rights are fully
determined and that KFHPWA has an equitable lien over such monies to the full extent of KFHPWA's Medical
Expenses and/or the Injured Person agrees to serve as constructive trustee over the monies to the extent of
KFHPWA's Medical Expenses. In the event that such monies are not so held,the funds are recoverable even if they
have been comingled with other assets,without the need to trace the source of the funds. Any party who distributes
funds without regard to KFHPWA's rights of subrogation or reimbursement will be personally liable to KFHPWA
for the amounts so distributed.
If reasonable collections costs have been incurred by an attorney for the Injured Person in connection with obtaining
recovery,KFHPWA will reduce the amount of reimbursement to KFHPWA by the amount of an equitable
apportionment of such collection costs between KFHPWA and the Injured Person.This reduction will be made only
if each of the following conditions has been met:(i) KFHPWA receives a list of the fees and associated costs before
settlement and(ii)the Injured Person's attorney's actions were directly related to securing recovery for the Injured
Party.
C42071-0036900 48
To the extent the provisions of this Subrogation and Reimbursement section are deemed governed by ERISA,
implementation of this section shall be deemed a part of claims administration and KFHPWA shall therefore have
discretion to interpret its terms.
XII.Definitions
Allowance The maximum amount payable by KFHPWA for certain Covered Services.
Allowed Amount The level of benefits which are payable by KFHPWA when expenses are incurred from a
non-Network Provider. Expenses are considered an Allowed Amount if the charges are
consistent with those normally charged to others by the provider or organization for the
same services or supplies;and the charges are within the general range of charges made
by other providers in the same geographical area for the same services or supplies.
Members shall be required to pay any difference between a non-Network Provider's
charge for services and the Allowed Amount.
Benefits Booklet ,The Benefits Booklet is a statement of benefits,exclusions and other provisions as set
forth in the Group medical coverage agreement between KFHPWA and the Group.
Convalescent Care Care furnished for the purpose of meeting non-medically necessary personal needs
which could be provided by persons without professional skills or training,such as
assistance in walking,dressing,bathing,eating,preparation of special diets,and taking
medication.
Copayment The specific dollar amount a Member is required to pay at the time of service for certain
Covered Services.
Cost Share The portion of the cost of Covered Services for which the Member is liable.Cost Share
includes Copayments,coinsurances and Deductibles.
Covered Services The services for which a Member is entitled to coverage in the Benefits Booklet.
Creditable Coverage Coverage is creditable if the actuarial value of the coverage equals or exceeds the
actuarial value of standard Medicare prescription drug coverage,as demonstrated
through the use of generally accepted actuarial principles and in accordance with CMS
actuarial guidelines. In general,the actuarial determination measures whether the
expected amount of paid claims under KFHPWA's prescription drug coverage is at least
as much as the expected amount of paid claims under the standard Medicare prescription
drug benefit.
Deductible A specific amount a Member is required to pay for certain Covered Services before
benefits are payable.
Dependent Any member of a Subscriber's family who meets all applicable eligibility requirements,
is enrolled hereunder and for whom the premium has been paid.
Emergency The emergent and acute onset of a symptom or symptoms,including severe pain,that
would lead a prudent lay person acting reasonably to believe that a health condition
exists that requires immediate medical attention,if failure to provide medical attention
would result in serious impairment to bodily function or serious dysfunction of a bodily
organ or part,or would place the Member's health,or if the Member is pregnant,the
health of her unborn child,in serious jeopardy,or any other situations which would be
considered an emergency under applicable federal or state law.
C42071-0036900 49
Essential Health Benefits set forth under the Patient Protection and Affordable Care Act of 2010,
Benefits including the categories of ambulatory patient services,Emergency services,
hospitalization,maternity and newborn care,mental health and substance use disorder
services, including behavioral health treatment,prescription drugs,rehabilitative and
habilitative services and devices,laboratory services,preventive and wellness services
and chronic disease management and pediatric services,including oral and vision care.
Family Unit A Subscriber and all his/her Dependents.
Group An employer, union, welfare trust or bona-fide association which has entered into a
Group medical coverage agreement with KFHPWA.
Hospital Care Those Medically Necessary services generally provided by acute general hospitals for
admitted patients.
KFHPWA-designated A specialist specifically identified by KFHPWA.
Specialist
Medical Condition A disease,illness or injury.
Medically Necessary Pre-service,concurrent or post-service reviews may be conducted.Once a service has
been reviewed,additional reviews may be conducted.Members will be notified in
writing when a determination has been made.Appropriate and clinically necessary
services,as determined by KFHPWA's medical director according to generally accepted
principles of good medical practice,which are rendered to a Member for the diagnosis,
care or treatment of a Medical Condition and which meet the standards set forth below.
In order to be Medically Necessary,services and supplies must meet the following
requirements:(a)are not solely for the convenience of the Member,his/her family or the
provider of the services or supplies;(b)are the most appropriate level of service or
supply which can be safely provided to the Member;(c)are for the diagnosis or
treatment of an actual or existing Medical Condition unless being provided under
KFHPWA's schedule for preventive services;(d)are not for recreational,life-enhancing,
relaxation or palliative therapy,except for treatment of terminal conditions;(e)are
appropriate and consistent with the diagnosis and which,in accordance with accepted
medical standards in the State of Washington,could not have been omitted without
adversely affecting the Member's condition or the quality of health services rendered;(f)
as to inpatient care,could not have been provided in a provider's office,the outpatient
department of a hospital or a non-residential facility without affecting the Member's
condition or quality of health services rendered;(g)are not primarily for research and
data accumulation;and(h)are not experimental or investigational.The length and type
of the treatment program and the frequency and modality of visits covered shall be
determined by KFHPWA's medical director.In addition to being medically necessary,to
be covered,services and supplies must be otherwise included as a Covered Service and
not excluded from coverage.
Medicare The federal health insurance program for people who are age 65 or older,certain
younger people with disabilities,and people with End-Stage Renal Disease(permanent
kidney failure requiring dialysis or a transplant,sometimes called ESRD).
Member Any enrolled Subscriber or Dependent.
Network Facility A facility(hospital,medical center or health care center)owned or operated by Kaiser
Foundation Health Plan of Washington or otherwise designated by KFHPWA,or with
whom KFHPWA has contracted to provide health care services to Members.
C42071-0036900 50
Network Personal A provider who is employed by Kaiser Foundation Health Plan of Washington or
Physician Washington Permanente Medical Group,P.C.,or contracted with KFHPWA to provide
primary care services to Members and is selected by each Member to provide or arrange
for the provision of all non-emergent Covered Services,except for services set forth in
the Benefits Booklet which a Member can access without Preauthorization.Network
Personal Physicians must be capable of and licensed to provide the majority of primary
health care services required by each Member.
Network Provider The medical staff,clinic associate staff and allied health professionals employed by
Kaiser Foundation Health Plan of Washington or Washington Permanente Medical
Group,P.C., and any other health care professional or provider with whom KFHPWA
has contracted to provide health care services to Members,including,but not limited to
physicians, podiatrists,nurses, physician assistants,social workers,optometrists,
psychologists,physical therapists and other professionals engaged in the delivery of
healthcare services who are licensed or certified to practice in accordance with Title 18
Revised Code of Washington.
Out-of-pocket Expenses Those Cost Shares paid by the Subscriber or Member for Covered Services which are
applied to the Out-of-pocket Limit.
Out-of-pocket Limit The maximum amount of Out-of-pocket Expenses incurred and paid during the calendar
year for Covered Services received by the Subscriber and his/her Dependents within the
same calendar year.The Out-of-pocket Expenses which apply toward the Out-of-pocket
Limit are set forth in Section IV.
Plan Coinsurance The percentage amount the Member is required to pay for Covered Services received.
Preauthorization An approval by KFHPWA that entitles a Member to receive Covered Services from a
specified health care provider.Services shall not exceed the limits of the
Preauthorization and are subject to all terms and conditions of the Benefits Booklet.
Members who have a complex or serious medical or psychiatric condition may receive a
standing Preauthorization for specialty care provider services.
Residential Treatment A term used to define facility-based treatment,which includes 24 hours per day,7 days
per week rehabilitation.Residential Treatment services are provided in a facility
specifically licensed in the state where it practices as a residential treatment center.
Residential treatment centers provide active treatment of patients in a controlled
environment requiring at least weekly physician visits and offering treatment by a multi-
disciplinary team of licensed professionals.
Service Area Washington counties of Benton,Columbia,Franklin,Island,King,Kitsap,Kittitas,
Lewis, Mason,Pierce, San Juan,Skagit,Snohomish,Spokane,Thurston,Walla Walla,
Whatcom,Whitman and Yakima;Idaho counties of Kootenai and Latah.
Subscriber A person employed by or belonging to the Group who meets all applicable eligibility
requirements, is enrolled and for whom the premium has been paid.
Urgent Condition The sudden,unexpected onset of a Medical Condition that is of sufficient severity to
require medical treatment within 24 hours of its onset.
C42071-0036900 51
Kaiser Permanente Nondiscrimination Notice
and Language Access Services KAISER PERMANENTEe
KAISER PERMANENTE NONDISCRIMINATION NOTICE
Kaiser Foundation Health Plan of Washington and Kaiser Foundation Health Plan of Washington Options,Inc.
("Kaiser Permanente'')comply with applicable Federal civil rights laws and do not discriminate on the basis of face,
color,national origin,age.disability,sex,sexual orientation,or gender identity.Kaiser Permanente does not exclude
people or treat them differently because of race,color,national origin,age.disability,sex,sexual orientation,or
gender identity.
Kaiser Permanente:
Provides free aids and services to people with disabilities to communicate effectively with us.such as:
• Qualified sign language interpreters
• Written information in other formats(large print,audio,accessible electronic formats,other formats)
Provides free language services to people whose primary language is not English,such as:
• Qualified interpreters
• Information written in other languages
If you need these services,contact Kaiser Permanente Member Services.
If you believe that Kaiser Permanente has failed to provide these services or discriminated in another way on the basis
of race.color,national origin,age,disability,sex.sexual orientation,or gender identity,you can file a grievance by
phone,mail,fax,or email.If you need help filing a grievance,a Kaiser Permanente Member Services Representative
is available to help you.Language assistance is provided free of charge.The Kaiser Permanente Civil Rights
Coordinator will be notified of all grievances related to discrimination on the basis of race,color,national origin,
age,disability,sex,sexual orientation,or gender identity.
Phone: 206-630-4636
Toll-free: 1-888-901-4636
TTY Washington Relay Service:1-800-833-6388 or 7-11
TTY Idaho Relay Service:1.800-377-3529 or 711
Fax: 206.901.620E or toll-free 1-888-874.1765
Address: Kaiser Foundation Health Plan of Washington
Civil Rights Coordinator,Quality GNE-D1E-07
P.O.Box 9812
Renton,WA 98057-9054
Email: csforms@ghc.org
You can also file a civil rights complaint with the U.S.Department of Health and Human Services.Office for Civil Rights
electronically through the Office for Civil Rights Complaint Portal,available at https:r/ocrportal.hhs.govfocriportalr
Iobby.Isf,or by mail or phone at:
U.S.Department of Health and Human Services
200 Independence Avenue SW.,Room 509F
HHH Building
Washington,DC 20201
1-800-368-1019,800-537.7697(TDD)
Complaint forms are available at http:/!www.hhs.gov/ocr/officeifilei!ndex.htmI
For Medicare Advantage Plans Only:Kaiser Permanente is an HMO plan with a Medicare contract.Enrollment in
Kaiser Permanente depends on contract renewal.
2017 Kaiser Foundation Health Plan of Washington HSOSO_XB0001444_5S_17 accepted
2017-XB-6_ACA_Notice_Tagli nes
C42071-0036900 52
LANGUAGE ACCESS SERVICES
English:ATTENTION:If you speak English,language Oromiffa(Oromo):XIYYEEFFANNAA:Afaan
assistance services,free of charge,are available to dubbattu Oroomiffa,tajoajilo gargoarso afaanii,
you.Call 1.888-901-4636(TTY:1-800-833-6388 or konfaltiidhaan ala,ni argama.Bilbiloa
711). 1.888.901.4636(TTY:1.800.833.6388/711).
Espanol(Spanish):ATENCION:si habla espahol, ,� apt*�'ou' .y d1i J�44:(Arabic)Wr�l
tiene a su disposici6n servicios gratuitos de asistencia
lingufstica.Llame al 1-888-901-4636 1.888.901.4636 r9r J-4i
(TTY:1-800.833-6388/711). .(711 !1-800.833-6388:�1
*7Z(Chinese): ) fit: hn � lsfil tld.� ?� tFPt(Punjabi):fgnirdfet.r#39f4FTEtf*tic4,
Arlt t 1-888.901.4636 3r WW f€d A 1b.-d'ftr 37ra Zift)fa3 QN85 44441
(TTY:1-800.833-6388/711). 1-888-901-4636(TTY:1-800-833-6388/711)
I ws;R4I
Tie"ng Viet(Vietnamese):CHO Y:Neu ban nbi
Ti4ng Viet,c6 c3c dick vu h6 try ng6n ng0 mien phi Deutsch(German):ACHTUNG:Wenn Sie Deutsch
dMh cho ban.Goi s61.888.901.4636 sprechen,stehen lhnen kostenlos sprochliche
(TTY:1.800-833.6388/711). Hilfsdienstleistungen zur Verf0gung.Rufnummer:
1.888.901.4636(TTY:1.800.833.6388!711),
tFgOj(Koreon):T21: �!!-, e $,
a o{ zJa Ai dl a TR F 010 8) ; °e�I�F. ru�a�a�a(Lao):tt�cl�w:>1,a,tiilucolw,w,a,o,n,urj
1.888.901.4636(TTY:1.800-833.63881711)aio� amua�uc�lari,uru,�,,tnti:Jr��ri,,abiuuroau2mtn,u.
�i FaH r k::J Ims 1-888-901.4636(TTY:1.800.833-6388/711).
PYCCKFAR(Russian):BHIAMAHIAE:Ecnvi Bbi rosopwre Srpsko-hrvatski(Serbo-Croatian):OBAVIESTENIE:
Ha pYCCKOM R3biKe,TO Sam AocTynHbl 6ecnnaTHble Ako govorite srpsko-hrvatski,usluge jezicke pomocr
ycnyrw nepeeoga.3BOHvrre 1.888-901-4636 dostupne su vam besplatno.Nazovite
(renerakn:1.800-833.6388/711). 1.888.901.4636(TTY-Telefon za osobe sa ostecenim
Filipino(Tagalog):PAUNAWA:Kung nagsasalita ka govorom i1i sluhom:1.800.833-6388/711).
rig Tagalog,maaari kang gumamit rig mga serbisyo Fron4ais(French):ATTENTION:Si vous parlez
ng tulong so wika nang walang bayad.Tumawag sa fran cais,des services d'aide linguistique vous sons
1-888-901-4636(TTY:1-800-833.6388!711). propOsesgratuitement.Appelezle1-888-901-4636
YKpi HcbKa(Ukrainian):YBArA1 AKutO Bw (ATS:1-800-833-6388!71 1).
p03MOan AETe YKpafHCM010 MOBOIO,Bw Mowere Romdna(Romanian):ATENTIE:Dac6 vorbiti limba
3BepHyTwCrr AO 6e3KOWTOBH01 cny>K6w MOBHOf rom8n6.v8 stau la dispozitie servir_ii de asistenta
niATpwMKw.Ten40Hy0re 3a HOMepOM lingvistic6,gratuit.Sunati la 1-888-901-4636
1.888.901.4636(Teneravin:1.800.8 33-6388 1 71 1). (TTY:1-800-833-6388/711).
Mi Pf§t(Khmer)f Wtgrt4 ttit€iititdnSCtS12t, Adamawa(Fulfulde):MAANDO:To awaawi
t€tfCiSlM11M MJCfSAMU firiSt�t[fi�itfiifi`1 tiiSr' Adamawa,ewoodiballooji-i-natoekkitaakiwolde
tiiYE 1-888401.4636(TTY:1 800 833 63881711)'I caahu.Noddu 1-888-901-4636
(TTY:1-800-833-6388/711).
EI*ed 0oponese):AiMA 72
u' r51:v�:(Farsi)�•"s�
1-888.901-4636(TTY:1.800.833-6388/711) ,z i(TTY:1-800-833-6388!711)1.888-901.4636
n°9G'V(Amharic),OWL;hNf: 1a1Sr4-•7 ZY h'YC4 hiYS
�7hiAm lrix:9_ew*1-888-901-4636
(marl"9d A-tAYM)-:1-800-833-63881711). X80001444-55-17
C42071-0036900 53
REQUEST FOR MAYOR'S SIGNATURE
NT KE Print on Cherry-Colored Paper
00 � v N Routing Information:
(ALL REQUESTS MUST FIRST BE ROUTED THROUGH THE LAW DEPARTMENT)
Approved by Director--
Originator: Laura Horea Phone (Originator): 253.856-5290
Date Sent: 2/26/18 Date Required: 3/2/18
Return Signed Document to: Laura, Hoirea Contract Termination Date: 12/31/2018
VENDOR NAME: Date Finance Notified:
(Only required on contracts 09/28/17
Kaiser Permanente �20,000 and over or on any Grant)
DATE OF COUNCIL APPROVAL: 11/21/17 Date Risk Manager Notified:09/28/17
(Required on Non-0 Standard Contracts/Agreements)
Has this Document been Specitica11 Account Number:
Authorized in the Budget? 0, YES NO
Brief Explanation of Document:
Kaiser Permaneinte contract - medical plan
All Contracts Must Be Routed Through The Law Department
(This area to be co pieted by the Law Department)
Received:
Approval of Law Dept.:
Law De et. Comments:
Date Forwarded to-Mayor:
Shaded Areas To a pleted By Administration Staff
zolp
Received:
Of
(
Recommenda c w
tions and tornments:
Dispos1tioni
Rz�
Date,'Rotoi reed:
Mr.5*17 arms cameo Piaceswng)Pewes!for Wayvi gignaDvIom