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IT16-444 - Original - Cannon Solutions America, Inc. - Multi-function Device Purchase Order Addendum - 12/19/2016
x e� \111KENT Document WhIHINOTON - } CONTRACT COVER SHEET This is to be completed by the Contract Manager prior to submission to City Clerks Office. All portions are to be completed. If you have questions, please contact City Clerk's Office. Vendor Name: Canon Solutions America Vendor Number: ID Edwards Number Contract Number: 1T[19a q99 This is assigned by City Clerk's Office Project Name: Multi-function Device Purchase Order Addendum Description: ❑ Interlocal Agreement ❑ Change Order ❑ Amendment ❑ Contract ® Other: Purchase Order Addendum Contract Effective Date: 12/15/2016 Termination Date: 12/14/2019 Contract Renewal Notice (Days): Number of days required notice for termination or renewal or amendment Contract Manager: B. Rambonga Department: IT Contract Amount: $378 298.08 Approval Authority: ❑ Department Director ❑ Mayor ® City Council Detail: (i.e. address, location, parcel number, tax id, etc.): As of: 08/27/14 MULTI-FUNCTION DEVICE (COPIER) PURCHASE ORDER ADDENDUM This Purchase Order Addendum ("Addendum") Is made between the City of Kent, a Washington municipal corporation (City), and Canon Solutions America, Inc. a New York corporation, located and doing business In Melville, New York (Canon), and amends the City's Purchase Order ' ; dated 2016. !!l Recitals A. On or about October 1, 2013, Canon entered into procurement agreement CP-002-13 (Master Agreement) to provide its multi-function copy/print/facsimile devices to the County of DuPage, Illinois. B. Canon and that County mutually negotiated that the Master Agreement could be made available to public agencies nationally, specifically including state and local government agencies through the National IPA ("NIPA") Cooperative Purchasing Program ("Program"). I C. Pursuant to the Master Agreement's terms, a local government agency, like the City, can, by separate agreement, adopt and be bound by all the benefits and limitations of the DuPage contract by separate agreement, such as this Addendum. NOW, THEREFORE, the parties agree as follows: Agreement 1. Adoption of Master Agreement. Except to the extent amended by this Addendum, City and Canon adopt the Master Agreement, which is incorporated by this reference, The City, as a local public agency, will receive all the benefits of the Master Agreement, and Canon will be bound to the City under this Addendum to the same extent Canon is bound to DuPage County under the Master Agreement. Purchase Order Addendum - Page 1 of 4 i 2. Monthly Purchase 9rder Terms May Nat Affect These Terms. Except to the extent the Master Agreement is amended by this Addendum, the use of any City purchase order to make monthly payments will be for City's administrative convenience and any terms and conditions on a City purchase order that conflict with, vary from, or supplement the terms contained In the Master Agreement will be deemed null and void, 3. Master Agreement Controls Except as Amended by this Addendum. Except as amended by this Addendum, this contractual relationship between the City and Canon will be governed in all respects by the terms and conditions of the Master Agreement, and any terms and conditions that conflict with, vary from, or supplement the Master Agreement's terms will be deemed null and void. 4. City Same as DuPage County. Whenever any director indirect reference is made to "DuPage County" or"Customer" in the Master Agreement, that reference will apply equally to the City as if the City had originally negotiated the Master Agreement with Canon, excepting that any fees paid to DuPage County or NIPA for use of the Program shall not be paid to the City. 5. Indemnification. To the fullest extent permitted by law, Canon, its successors, assigns and guarantors, shall pay, defend, indemnify and hold harmless the City, its agents, representatives, officers, directors, officials and employees from and against all third party allegations, demands, proceedings, suits, actions, claims, including claims of US patent or copyright infringement by Canon brand equipment, damages, losses, expenses, including but not limited to, attorney fees, court costs, and the cost of appellate proceedings, and all claim adjusting and handling expense, related to, arising from or out of or resulting from any negligent actions, acts, errors, mistakes or omissions caused in whole or part by Canon relating to work, services and/or products provided in the performance of this agreement, including but not limited to, any Subcontractor or anyone directly or indirectly employed by any of them or anyone for whose acts any of them may be liable and any Injury or damages claimed by any of Canon's and Subcontractor's employees. In all instances requiring Purchase Order Addendum - Page 2 of 4 Indemnification Canon shall receive prompt notificatlon, receive reasonable assistance from the City at Canon's expense for the defense of any such actions. 6. Resolution of Disputes and Governing Law. This Addendum will be governed by and construed in accordance with the laws of the State of Washington. If the parties are unable to settle any dispute, difference or claim arising from the parties' performance of this Addendum, the exclusive means of resolving that dispute, difference or claim, will only be by filing suit exclusively under the venue, rules and jurlsdictlon of the King County Superior Court, King County, Washington, unless the parties agree In writing to an alternative dispute resolution process. In any claim or lawsuit for damages arising from the parties' performance of this Addendum, each party will pay all its legal costs and attorney's fees incurred in defending or bringing such claim or lawsuit, including all appeals, In addition to any other recovery or award provided by law; Umvided however, nothing in this paragraph will be construed to limit the City's right to indemnification under Section 5 of this Addendum. 7. Written Notice. All communications regarding this transaction will be sent to the parties at the addresses listed on the signature page of the Addendum, unless notified to the contrary. Any written notice will become effective three (3) business days after the date of mailing by registered or certified mail, or one (1) business day after being deposited with a nationally recognized overnight courier, and will be deemed sufficiently given if sent to the addressee at the address stated in this Addendum or such other address as may be hereafter specified in writing, 8. Counterparts and Signatures by Fax or Email. This Addendum may be executed In any number of counterparts, each of which will constitute an original, and all of which will together constitute this one Addendum. Upon executing this Addendum, either party may deliver the signature page to the other by fax or email and that signature will have the same force and effect as if the Addendum bearing the original signature was received In person. IN WITNESS, the parties below execute this Addendum, which will become effective on the last date entered below. All acts consistent with the authority of this Purchase Order Addendum - Page 3 of 4 i i Addendum and prior to its effective date are ratified and confirmed, and the terms of the Addendum will be deemed to have applied. CANON SOLUTION S ERICA, INC. CITY OF KEM$ By: By: � Print Name: Steven Giuliano Prin"ame': Suzette Cooke Its: VP Business Operations 4ts1� Mayor Date: Date: Date: Notices To Be Sent To. Canon Solutions America, Inc. Y'�!( 1 5 1� City of Kent Attn: Customer Care Attn:_Vp"? Vv' .'PV Address: 300 Commerce Square Blvd. 220 411 Avenue S. Kent, WA 98032 Phone: (800) 815-4000 Phone: FAX: (800) 220-4002 FAX: With a copy of any notice of default or request for indemnification to: Canon Solutions America, Inc, Once Canon Park Melville, NY 11747 Attn: Legal Division P:\Gvil\Files\Open Files\2085-MFD Replacement Project\Purchase Order addendum REDLINE (11.22.16)1.docx Purchase Order Addendum - Page 4 of 4 w O I- I N O M CA U ° ti N (7) 7 00 N M In N M O N a co r- F M Cl) cn O I- rlM O N N N � X O C N T �j y F' d O ~ O tri U v o y w Q N U U O X r 3 f6 O N r cu CD L Z Cl) W N N N H (D W a) N� c O � O z yl n ro Cl) C co N Q' N O ui M < M L lc -NCO0 CO L C d N d a CD m a) W O O O > c� � � a° 3 r d L 0 c Lr 10 j f0 N �- ,.may ® V O O M v o_ T co N N w O = N a1 V (D^ ass a) cnNuco-, a z T V 7 E. W O CO M 0 U ,.,� p "O 3 A N C N M Ns- o O = C C +' d jMLO CO � Y U / QQ `N"' IL ro C w ui m `m > d +' ov c _ b o O a) U O C O o o a N aOi \. o o o L (" o a) xc ez* N N Q p U O Cl) 0 f6 W= w E � .� 00 0 «F o rn a _� .�.iEmm U1CDCo ip a O E Q y0 m O � � 0 i a (D Q E � _ Q F 0 fD cvr� Y N Q i Canon Remit: Bill to: copier Location: Canon USA Inc. City of Kent See Attached Equipment Schedule A clo Canon Finanical Services 220 4th Ave S 14904 Collections Center Drive Kent WA 98032 Chicago, IL'60693 Attn: Monthly Lease Amount-36 month lease (per attached Equipment Schedule A and $ 9,596.60 Software Schedule B) Sales Tax(9.5%) $ 911.68 Total $ 10,508.28 Notwithstanding any provision of this Purchase Order to the contrary,(i)The terms of the Addendum attached hereto are incorpoated herein:and(ii)the use of this Purchase Order shall be for Customer's administrative convenience and any terms and conditions on this Purchase Order,except those set forth in(1), which conflict with,vary from or supplement the terms contained in Contract C i 13 dated 0 ` r07 3 between Canon Solutions America, Inc.and Du Page County,shall be deemed null and void. Net 30 Payment terms/36 month FMV copier operating lease Property Taxes to be invoiced annually by CFS Service &Supplies All BW images $0.0059 per page All Color images $.039 per page 11 Period of Performance: 36 months from installation Maintenance Agreement: Includes all parts, labor, service &supplies(except paper& staples) Meter Reading Option- iW Remote Base & Excess Billing Cycle- Monthly Coverage Plan- per unit Price Plan-fixed !✓(PQ�signat,re) i zz ZIZIzz zz 0 a o 0 0 > � > � v (o N ro v m v m W N W Vl w Vf W t j Q c (n > Y X N E j N v n v a o a + E o ?� m cn u C N N U O Y C Y x N U N 00 I, U C lQ Cp N N (� N u'1 N C Ln a v a a a v x N ? xe Lo a7 ... o0 ro a c U Lip U _ oo g _ o o N c no O O L M O L ~ o o 'N+o V o J o J J ~i o a. c am >> > - > ~ rva p m m io .a v ry v o p ry v v a a N o a yr a ry o o v* F � o m u u u u u u u u n � O 6 m m m x x x xx ,m d a) m m a) LA S] N L co U d Q d U p. z a W o. W o. z a a co m a of > w m m y > 0 a 0 ¢ o. 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M M M M .--I M N ID I� Canon Remit: Bill to: Copier Location: Canon USA Inc. City of Kent See Attached Equipment Schedule Al do Canon Finanical Services 220 4th Ave S 14904 Collections Center Drive Kent WA 98032 Chicago, IL 60693 Attn: Monthly Lease Amount-36 month lease (per attached Equipment Schedule Al and $ 9,596.60 Software Schedule B1) Sales Tax(9.S%) S 911.68 Total $ 10,508.28 CHANGE ORDER-001: Dec. 15,2016: This Change Order reflects updates and changes to particular item codes and quantites on Schedule Al and Bi(changes highlighted in yellow)to correctly identify these items for Canon's order processing. Notwithstanding any provision of this Purchase Order to the contrary, (i)The terms of the Addendum attached hereto are incorpoated herein; and IN)the use of this Purchase Order shall be for Customer's administrative convenience and any terms and conditions on this Purchase Order,except those set forth in(i) which conflict with,vary from or supplement the terms contained in Contract CP-002-13 dated 10-1-2013 between Canon Solutions America, Inc. and DuPage County,shall be deemed null and void. j Contractor accepts all requirements of this Change Order and acknowledges and accepts that this Change Order constitutes final settlement of all claims of any kind or nature arising from or connected with any work either covered or affected by this Change Order. This Change Order, unless otherwise provided, shall be governed in all respects by the provisions of the original Purchase Order and underlying contract(CP-002-13 dated 10-1-2013 between Canon Solutions America, Inc. and DuPage County as amended by addendum to the Purchase Order), particularly those pertaining to substantial completion date. Net 30 Payment terms/36 month FMV copier operating lease Property Taxes to be invoiced annually by CFS Service &Supplies All BW images $0.0059 per page All Color images $.039 per page Period of Performance: 36 months from installation Maintenance Agreement: Includes all parts, labor, service &supplies (except paper&staples) I Meter Reading Option- iW Remote Base & Excess Billing Cycle- Monthly Coverage Plan- per unit f' Price Plan-fixed (signatu/e Date Z Z Z Z Z Z Z Z `oo O o � 4 I a o av Y (n > Y X U U) E ^ a N y1 a U- Q p Q T m N v 2 C pC W U O Y C Y — X V N J v C F Ln W N (� w v a) C O Q _ O. 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M Ln lIl Ln Ln M LD 00 ri ti O0 � IT co ,-i Ln N Ln EXHIBIT 2—Itemized Cost Schedule per Department Department No. of Devices Monthly Cost 36-Month Lease Cost AD 2 $ 398.21 $ 14,335.41 COURT 7 $ 887.91 $ 31,964.60 ECD 4 $ 722.74 $ 26,018.70 FN 4 $ 723.46 $ 26,044.62 HR 2 $ 356.27 $ 12,825.57 IT 2 $ 293.48 $ 10,565.13 LAW 2 $ 395.38 $ 14,233.53 PD 14 $ 2,304.98 $ 82,979.32 PK 9 $ 1,521.48 $ 54,773.33 PW 12 $ 1,992.71 $ 71,737.39 Sub-Total 58 $ 9,596.60: $ 345,447.60 Sales Tax $ 32,850.48 Grand Total $ 378,298.08 I I County of DuPage Contract For Multifunctional Device Equipment, Supplies Software and Service Solutions With Canon Solutions America Effective: October 1, 2013 I The following documents comprise the executed contract between the County of DuPage and Canon Solutions America, effective October 1, 2013: I. County of DuPage Board Resolution II. Canon Solutions America Response to the Request for Proposal III. The Terms and Conditions of the Request for Proposal, incorporated by reference 1 R E S O L U T I O N CP-002-13 WHEREAS, the County of DuPage is authorized to exercise its functions with other public entities pursuant to Intergovernmental Cooperation Act (5 ILCS 220/3) and to enter into joint purchasing agreements pursuant to Governmental Joint Purchasing Act (30 ILCS 525/1 et seq. ) ; and WHEREAS, pursuant to the agreement approved in Resolution #FI-0034-07 the County is authorized to work with National Intergovernmental Purchasing Alliance (National IPA) to secure multi-state volume purchasing contracts; and WHEREAS, pursuant to that authorization the County issued its Solicitation #13-065 Multifunctional Device Equipment, Supplies Software and Service Solutions National Cooperative Agreement; and WHEREAS, the County evaluated the responses to the solicitation and Canon Solutions America, Incorporated has been found to meet all minimum qualifications and requirements per Solicitation #13-065; and, WHEREAS, the solicitation contemplated multiple awards by multiple procurement methods to permit maximum flexibility in ordering. NOW THEREFORE BE IT RESOLVED, that an award be issued to: Canon Solutions America, Incorporated, Attn: Paul T. Murphy, 425 N. Martingale Road, Schaumburg, IL 60173, at the solicited rates contained herein for procurements entered into during the period of October 1, 2013 through September 30, 2017, with one additional one-year renewal options . BE IT FURTHER RESOLVED, that the County and other authorized members of the National IPA may order Multifunctional Device Equipment, Supplies Software and Service Solutions pursuant to this award of Solicitation #13-065 from the incorporated agreement . Each County order shall be approved pursuant to the County Procurement' Ordinance OFI-005F-99 and any amendments thereto. BE IT FURTHER RESOLVED, that the County will receive an administrative fee of . 125% of the of sales generated by the use of this contract. BE IT FURTHER RESOLVED, that the County Clerk transmit copies of this resolution and any documents attached and made a part hereof, to the National IPA, Attn: Ken Heckman, 725 Cool Springs Boulevard, Franklin, TN 37067 and to Canon Solutions America, Incorporated, Attn: and to the Procurement Services Division, Attn: Joan M. Morange, CPPB. Enacted and approved this Btn day of Oc r, 2013, at Wheaton Illinois. Daniel J. Cronin, Chairman DuPage County,, Board ATTEST : °'� !/f Gary A. ing, Count 9 Clerk Ayes: 16 Absent: 2 I Prepared for: The County of DuPage P raps red by: Reed Byhring Manager,Major Accounts T:847.706.3404 Response to: Request for Multifunction Device Equipment, byhnng@csa.canon.com Supplies, Software and Service Solutions Solicitation #13-065 Due Date: June 6, 2013 s ; 55 is k= a *r v y fx r x• r try r hI canom 3 E 3 rti IONS NATIO AN IPA I Canon ssoiluidons America, Inc. I One Carton Park 5.wl,">3yWxgS NAUCA Melville, NY 11747 Phone: 800.815A000 wwum.csa.canon.com June 5,2013 NIS.)oan NL 6lorange,CPPB DuPage County Procurement Services Division 421 'tiorth County Faun Road,Room.3-400 `Vheaton, LL 60'187 Dear NIS. Niorange, On behalf of Canon Solutions Arnerl I would like to thank The County of DuPage for allowing us to respond to your Request tot Proposals for Multifunction Device Equipment,Supplies,Software and Service Solutions SStDlSciuidurn#13-065.T Lope drat you have found our company,products and sen-.ces to be of considerable calue to voux organization. Furdiemiore, T%.ufsh to express my continuing com aritiment in prm ichrvg,The Cowin,of DuPage, Illinois mid the highest leroel of customer satisfaction. Enclosed please Enid our proposal in response to your rc,yues-c Please do not hesirate to contact me dLeedy a t 847,706.3404 or Arrnand Lanem at 847.705.3-150 with any questions or concerns. Sincerely, Reed By `?� --- Nflanager,Major Accounts Enclosed Respanse ro The Counry of DuPage [NQP.3 Solicitation 913-065 Canon U.S.A. Company L� F�5 a ¢ .i•F Y}t'�5� S.§`3 � {(�j � 9 {{4y4r Mix. 4 '} jt i f��- � �u�{ t { �`�I �" P �' �A +}SLPi'2�F W Q�4� i NA i IONALI PA Table of Contents SUBMITTAL REQUIREMENTS SPECIFIC TO EVALUATION CRITERIA Executive Summary ..................................................................................................................Front Pocket A. Method of Approach ..................................................................................................Tab A I. National Ptogram a. Detailed Response to Attachment A,Exhibit A,National TPA Response for National Cooperative Contract - b. Proposed Exceptions to Attachment A, Exhibit B,National IPA Administrative Agreement c. Current Distribution Model 2. Product Offering a. Proposed Products (Attachment B - Specification and Pricing Workbook) i. Product Deviations (Offeror's Proposal Section) ii. Consolidation of Machine Models by Category b. Canon Unique'f'echnologies C. Equipment Usage Data Software d. Remanufactured or Reconditioned Devices e. Document Management Software f. Pricing for Optional Software and Equipment(Pricing Section,Attachment B -Specification and Pricing Workbook) 3. Service Offering a. Proposed Services (Attachment B -Specification and Pricing Workbook) 4. Subcontractors (Offerox's Subcontractors Form) 5. Website Capabilities 6. Return and Restocking Policy 7. Invoicing Process 8. Delivery Commitment 9. Customer Service a. Customer Service Commitment b. Customer Support c. Dedicated Service Representative d. Customer Dispute Resolution Approach e. Customer Service Program Metrics f. Technical Support 10. Warranty a. Warranty Period b. Warranty Program 11. Service Call Request Procedures 12, New Product Notification Process 13. Help Desk Solutions 14, Green/Sustainability Program EPEAT Matrix 15. Security Levels 16. Additional Agreements Canon IMEMENNE& CANON SOLUTIONS AMEHICA � NA T IONACIPA B. Price ............................................................................................................................Tab B t. Price Proposal (Attachment B-Specification and Pricing Workbook) 2. Future Product Pricing 3. Early Payme✓st Discounts 4. Credit Card Payment(s) C. Qualifications and Experience ...................................................................................Tab C 1. Company Brief History and Description 2, Sales Persons Employed 3. U.S.Annual Sales (2010-2012) 4. FEIN and Dunn&Bradstreet Report 5. State,Political Subdivision and School District References 6. Resume and Professional References 7. Statement of Completion of Work Awarded 8. Litigation,Bankruptcy, or Reorganization 9. Site Manager 10. Audited Financial Statements REQUIRED FORMS 1. Background Investigation Form ......................................................................................................Tab 1 2. Vendor Ethics Disclosure Statement ................................................_............................................Tab 2 3. W-9 IRS Form ..............................................................................................._.............._...................Tab 3 4. Reference Form ................._.............. ...... ....... .................................................................................Tab 4 5. Subcontracting Form .........................................................................................................................Tab 5 6. Proposal Form ....................................................................................................................................Tab 6 7. EPFAT Matrix ...................................................................................................................................Tab 7 8. Attachment B - Specification and Pricing Workbook ..................................................................Tab 8 EXHIBITS Exhibit i. Canon Sustainability Literature ............................................................................................Tab i Exhibit ii. Customer Call Centers by Call Type ....__..........................................................................Tab ii Exhibit iii. CSA Technical Support Centers .............................................. .........................................Tab iii Exhibit iv Example Warranty Statement ......................._._................................................................Tab iv Exhibit v. Company Description .............................................-...........................................................Tab v Exhibit vi. Dunn & Bradstreet Report .................................................................................................Tab vi Exhibit vii. Disadvantaged Business Enterprise .._....................._......................................................Tab vii Exhibitviii. Sponsorship Fee ............. .................................................................................................. vii Exhibit ix. National Sales Structure ....................................................................................................Tab viii Exhibit x. Ancillary Form Agreements .............................................................................................Tab viii Can 0 CANON SOW➢ONS AMERICA ,, ;� 11i� L•' I V 'll ��I �i�pf d �}�t S it Rtb$ I 'W RaMp4 ? 3 3 +i �. z '� Y t 4�,'C}g` 'R 9 • Executive Summary ,a =Irl . w: �4r T yy b ; t p t � t t P �a CANON SOLUTIONS AMERICA 2 V by � fi"F' a aR���t'3 s af.t �i`t "" �xh&$ ,� '�# t �{�' �' x � t� ,� f�' rp#} �a rei, - .,zt a•. '� �#i +gr,.sx ^ ' q NY'T�O ALL PA Executive Summary Introduction 11"Y'L'c have worked with The County of DuPage since 1988. Y�'e have been Oh 0��', cherished this relations. We have been fortunate to have been awardedcompetitively bid RFP for 13 of 25 years for the copier and multifunctional products and services, along with providing outsourced data and printing ,,..1 services for the last 8 years. In an effort to demonstrate our continued commitment to earning DuPage/National II?A business once again,we have outlined some unique value added contributions we currently provide the Public Sector, and a specific Go to Market plan. We would like to take this opportunity to thank the County of DuPage and the National Intergovernmental Purchasing Alliance (National IPA) for creating an opportunity for a cooperative Procurement vehicle that will create value for the Participating Public Agencies (PPA). The Executive Summary is intended to provide DuPage/National IPA with a clear understanding of our customized offerings and capabilities, support infrastructure resources, scalability, strategic direction and Canon Solutions Americas-unique market leadership. We look to leverage our existing footprint and infrastructure in-place within the United States and establish'one standard-across the Participating Public Agencies. Why Us? Corporate Integrity -As a Canon U.S.A. Company, we embrace the corporate philosophy of Kyosei- all people, regardless of race, religion or culture,harmoniously living and working together into the future. While Canon takes an approach to business that is socially and environmentally responsible,we also strive to improve our relationships with local communities and increase our respect for the environment. Canon's commitment to the environment and to the world community is an integral part of its management structure, product desigm,manufacturing, and corporate culture This commitment will continue to inspire many special corporate programs throughout its family of companies. Canon CANON SOLUTIONS AMERICA �, e �b �' "� �ry 3 ,,tt�j, j#'� v ��F�t�` .s" ,^d t ra.y 4s �` �£tsl'h�*b &3 Yid( ,F v'q 6 x,F 3� S•- $ v �'" ?S xi'� e f} ��f;P;`ee�ti t$��{p liSy��`m �� � �� M� trr ' 4 `:' �� t3YF 3,t�" ,S.A 'i§ k $ 4p�p 4Yx•Y�r � Y. yxy�.§ .A� � w"'.x1•# lv,i�p "u, �'§��i'# v ` mr &w : §%rk " ��F �,'.^e t m ±� NATIONALIPA WhY US? (Continued) I $nlerbfcutid 'r=It:e Vhai otben are raying-Canon ranked#30 on the Best Global 30 Brands in 2012 list by Imerbrand, a leading brand ° C"Alwaff management agency. Canon faced multiple difficulties this past *3% year: a stronger yen,Europeg debt crisis, and slow economic 72.0ae$m recovery in the US.The brand has responded to these challenges by making product innovation and corporate citizenship top priorities. In 2012, current chairman and CEO, Fujio Miami,returned to the role of President and announced his vision for Canon to achieve the number one position in all of its core businesses. This year, the company made its largest acquisition in its history, purchasing Dutch print maker, Oce, for $1 billion USD.While the integration is still underway,it should boost Canon product lineup beyond that of competitors like HP and Epson. =a y t zs s � s e A Canon Group Company-Financial Strength -A wholly owned subsidiary of Canon U.S.A, Canon Solutions America, headquartered in Melville, NY, has nearly 7,000 employees in 130 offices across the country. Because we are a wholly owned subsidiary of Canon U.S.A., we offer you the financial backing of Canon Inc., one of the world's most financially stable companies,with revenues of over $45 billion in 2012-The Financial backing and resources of Canon allow us to continue our operations no matter how difficult the economic climate may be. Not only does our relationship allow us to have one of the largest portfolios of products in the industry,it also allows us to provide superior service to almost every major metropolitan area throughout the United States. In addition,we can support your critical regions outside of our own extensive network through a network of Canon-authorized service centers that stand ready at over 500 domestic locations,with over 9,000 Canon factory-certifted and trained Technicians to solve your technical and equipment concerns. Canon EMEMEML CANON SOLUTIONS AMFRICA � I/� f �p n I ®p VATIO! tiALI PA PROUD MEM9ER OF THE: Connecting Suppliers with the Pub& Prncurement C,'ammunity - NIGPs Business Council comprised of representatives From each company participating in the Institutes Enterprise 80ineSSCound Sponsor Program. Enterprise Sponsors are leaders in their respective industries and have demonstrated a shared commitment to N IGPs values of: Accountability, Ethics, Impartiality,Professionalism, Service, and Transparency.We are have been an established and active member and participant since 2009, and are considered subject matter experts regarding NIGP s Business Council and their activities. The mission of the Business Council is to- Serve the NIGP membership and procurement profession through the sharing of resources and expertise in support of NIGP s educational, research and advocacy mission. In essence,the Business Council connects the suppliers perspective anth the public procurement community and is dedicated to improving the buyer/supplier relationship. CCAII ' ciwonsoumorisa"teicn MiMMEMOL �� F NATIONALI PA Environmental Sustai11abilitV - Sohing Public Agencies Problems 'to promote sustainability and foster an environmentally sensitive culture within our Partnership, we will commit graphic artist and Wide Format Poster Template resources in an effort to successfully brand and promote a new message around Output Sustainability - 'Think GREEN. This initiative will be co-developed with DuPage County/ National IPA and marketing resources from both organizations to encompass an enterprise reach. We further commit to be responsible for producing posters templates, signage templates, brochures templates and suggested communication messages. Since 1995 Canon has been creating environmental management systems (EMSs), and acquiring ISO 14001 certification at individual operational sites around the world. As of IP A 2011, Canon achieved the consolidated certification at its operational sites, manufacturing and marketing subsidiaries in 39 countries around the world. More than 700 other Canon sites worldwide are certified to the ISO 14001 standard. jZN EPEAT - Canon offers products that are registered in tnf \ accordance with the recently established Electronic Product * Environmental Assessment Tool (IEEE 1680.2 or EPEAT for Imaging Equipment. This new sustainability tool provides third-party verification of the positive environmental aspects related to the purchase and use of imaging equipment. EMSEEN&L CANON SOLUTIONS AMERICA N A\TJ ONALIPA Program Overview (DuPage County / National IPA/PPA with Canon in the United States) ➢ Local Account Management Team -A team will be established for each major PPA to ensure that knowledge transfer of the account is carried throughout every phase of engagement, creating continuity and further growing DuPage County / National IPA/PPA:s and Canon 9 relationship. Our Service Center Account Management Team works strategically to manage and align client expectations,implement strategic initiatives and generate awareness through targeted and consistent communication. We conduct management meetings on a monthly, quarterly and as needed basis; allowing opportunities to present a formal report of the account, review activity and make recommendations. ➢ Transitioned Accounts -The Selected Service Centers our organization will support the transition of legacy public agency accounts that will benefit from a Cooperative Purchasing Agreement. This process will allow National IPA/PPA s to hcriefit from our and the Selected Service Centers Local Account Management eat rs knowledge. The Public Agencies will not have to switch representation to achieve the financial results they desire. The scope of our present footprint within the targeted Public Agencies will provide a stable base for the Cooperative Purchasing Agreement. ➢ New Accounts- Over the past decade, there has been a consolidation in the United States Document Technology marketplace.Vendors have reduced workforce,merged or elected to discontinue operations.We stand in a contrarian position. Over the past decade,we have been in an expansion mode. The opportunity to become a partner in a Cooperative Purchasing Agreement with the National TPA complements our strategy of market-shate growth. ➢ Quarterly Business Reviews (QBR) and Customized Reports- In addition to the formal (QBR) presented to DuPage County /National IPA/PPAs Procurement and Procurement Executives, ad hoc reports are generated on short notice and vary, based on need. Such reports include weekly service reports,usage and utilization reports, average machine uptime and downtime,historical data, asset inventory by business unit, city or location, lease reports, and service billing. Client reporting is a key component to the services provided to DuPage County / National IPA/PPA.8. We will endeavor to create a One Standard-reporting for all the Selected Service Centers. Callo-H CANGi4&CXOTIONS A ,ERICA NA i IONALI PA Past Performance and Experience We have worked with The County of DuPage since 1988. We have been cherished this relations. We have been fortunate to have been awarded competitively bid RPP for 13 of 25 years for the copier and multifunctional products and services, along with providing outsourced data and printing seances for the last 8 years. It is through this experience and others that we have gained exceptional knowledge of the Public Sectors culture and topology throughout the course of our numerous engagements. It is that knowledge and experience that has allowed us to frame our most comprehensive response. Our strategy and direction will help public agencies drive down costs and help you focus on collective business initiatives; to continue to remain effective in your respective market responsibilities. We believe a partnership with the National IPA through a cooperative purchasing program will enable the Participating Public agencies to acquire the product and services of choice,at an attractive price. In addition, they will receive all of the support and care that they have come to trust. We have outlined four unique value added (see below) aspects of our organization to highlight our strengths;presence in the Public Sector, transition capabilities for larger fleets, Managed Document Services (MDS),and Stability. I CANON SOLUTIONS AMENICA . _� y NA.T IONALI Pal Conclusion - Stability You have presented us with a unique opportunity with to respond , - to and participate in this process, and we are confident that we arc the strategic partner with the resources; technology and customer u, t focus to best help you meet and exceed your goals. As a sales and service subsidiary of Canon U.S.A.,we are part of a larger support network and can provide extensive support to you. The Print Industry has gone through substantial changes since the implementation of the Iasi contract. Acquisitions and mergers have drastically changed the landscape of our industry. Through all the changes, Canon is still the leader in products and technology. Our merger with Ore has broadened our product line and has increased our footprint from not only a sales standpoint, but from a servicing standpoint.We now have direct coverage in all 50 states. We can now directly serve more public sectors accounts than we ever had in the past. This increased footprint has made Canon more powerful but not at the expense of stability and financial strength. Two and one-hal f years into the merger and our strength in employees, profitability, revenue, are unmatched in our industry. Thank you again for the opportunity to present our response to the County of DuPagc/National IPA RF P. We look forward to continuing our business relationship and growing together. We believe we are the best-suited company to meet the needs of The County of DuPage, National IPA and the Participating Public Agencies. Canon u:voN sotutiaNs ws+eaicn i 3� ��' a a m � �;.: r�'sg„,;` �..< 3' m ,.�d�,A�}y`S •�t �e`}�t=�, � g£ `em � m ,in S r .. '"# ` ii` .�^�t�a 4 � t ``°'^$9� '.Fj{'S` �.s � � �"� � !:, � xF'ri •.1 A. Methods of Approach I A kvy �V,� CLIENTS � F` T .. Y xJ i �c SERVER " 6R FIREWALL i r =- nwll� gam, m -7-cunrxtcRs r_ COMPArjy, Canon CANON SOLUTIONS-AMERICA ias�z 5 � FT �� � � dvbx FTnak �r se a fi - x n ''tb c )3id > � y � �$+(: s P 'ig`5 ;sin<ro-.<<,✓.5� NATIONAL1PA 1. National Program a. Detailed Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract 1. National Program a. Include a detailed response to Attachment A, Exhibit A, National IPA Response for National Cooperative contract. Responses should highlight experience, demonstrate a strong national presence, describe how offeror will educate its national sales force about the contract, describe how products and services will be distributed nationwide, include a plan for marketing the products and services nationwide, and describe how volume will be tracked and reported to National IPA. The following document represents our detailed response to each item listed throughout Attacbment A, Exhibit A, NationallPA Reiponre for National Cooperative Contract. We have included a brief response below each paragraph, butleted item and or question listed throughout this section.In cases where our response required additional supporting documentation, or could be better understood through use of an existing document or diagram,we have provided the document and a reference to where it is located in our submittal. Canon sEM CANON SOWilONS AmE21CA 4 NATIONALIPA a. Detailed Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract 1.0 Scope of National Contract 1.1 Requirement The County of DuPage (hereinafter defined and referred to as "Principal Procurement Agency'), on behalf of itself and the National Intergovernmental Purchasing Alliance Company ("National IPA"), is requesting proposals for Multifunction Device Equipment, Supplies, Software and Service Solutions. The intent of this Request for Proposal is that any contract between Principal Procurement Agency and Supplier resulting from this Request for Proposal (hereinafter defined and referred to as the "Master Agreement") be made available to other public agencies nationally, including state and local governmental entities, public and private primary, secondary and higher education entities, non-profit entities, and agencies for the public benefit ("Public Agencies'), through National IPA's cooperative purchasing program. The Principal Procurement Agency has executed a Principal Procurement Agency Certificate with National IPA(an example of which is included as Exhibit D)and has agreed to pursue the Master Agreement. Use of the Master Agreement by any Public Agency, including the Principal Procurement Agency, will be preceded by their registration with National IPA as a Participating Public Agency in National IPA's cooperative purchasing program. Registration with National IPA as a Participating Public Agency is accomplished by Public Agencies entering into a Master Intergovernmental Cooperative Purchasing Agreement, an example of which is attached as Exhibit C. The terms and pricing established in the resulting Master Agreement between the Supplier and the Pmopal Procurement Agency will be the same as that available to Participating Public Agencies through National IPA. All transactions, purchase orders, etc., will occur directly between the Supplier and each Participating Public Agency individually, and neither National IPA, any Principal Procurement Agency nor any Participating Public Agency, including their respective agents, directors, employees or representatives, shall be liable to Supplier for any acts, liabilities, damages, etc., incurred by any other Participating Public Agency. This Exhibit A defines the expectations for qualifying Suppliers based on National IPA's requirements to market the resulting Master Agreement nationally to Public Agencies. Each section in this Exhibit A refers to the capabilities, requirements, obligations, and prohibitions of competing Suppliers on a national level in order to .serve Participating Public Agencies through National IPA. These requirements are incorporated into and are considered an integral part of this REP National IPA reserves the right to determine whether or not to make the Master Agreement awarded by the Principal Procurement Agency available to Participating Public Agencies. Acknowledged CANON SOLUTIONS WEWCA ',.... a. Detailed Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract(continued) 1.0 Scope of National Contract 1.2 Marketing and Administrative Support During the term of the Master Agreement National IPA intends to provide marketing and administrative support for Supplier pursuant to this section 1.2 that directly promotes the Supplier's products and services to Participating Public Agencies through multiple channels, each designed to promote specific products and services to Public Agencies on a national basis. The National IPA marketing team will work in conjunction with Supplier to promote the Master Agreement to both existing Participating Public Agencies and prospective Public Agencies through: A. Marketing collateral(print, email, presentations) B. Webslte support C. Trade shows/conferences meetings D. Advertising The National IPA sales teams will work in conjunction with Supplier to promote the Master Agreement to both existing Participating Public Agencies and prospective Public Agencies through: A. Individual sales calls B. Joint Sales Calls C. Communications/customer service D. Training sessions for Public Agency teams E. Training sessions for Supplier teams Acknowledged SEEMMEhLCANON SOLUTIONS AMERKA f- NArTIONALI PA a. Detailed Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract (continued) 1.0 Scope of National Contract 1.2 Marketing and Administrative Support The National IPA contracting teams will work in conjunction with Supplier to promote the '.. Master Agreement to both existing Participating Public Agencies prospective Public Agencies through: A. Serving as the subject matter expert for questions regarding joint powers authority and state statutes and regulations for cooperative purchasing a Training sessions for Public Agency teams C. Training sessions for Supplier teams D. Regular business reviews to monitor program success E. General contract administration Suppliers are required to pay an administrative fee of 2%of the greater of the Contract Sales under the Master Agreement and guaranteed Contract Sales under this Request for Proposal. Supplier will be required to execute the National IPA Administrative Agreement (refer to Exhibit B). Capitalized terms not otherwise defined herein shall have the meanings given to them in the Master Agreement or in the National Intergovernmental Purchasing Alliance Company Administration Agreement between Supplier and National IPA(the "National IPA Administration Agreement) Acknowledged 1.3 Estimated Volume The dollar volume purchased under the Master Agreement is estimated to be approximately$50 million annually. While no minimum volume is guaranteed to Supplier, the estimated annual volume is projected based on the current annual volumes among the Principal Procurement Agency, other Participating Public Agencies that are anticipated to utilize the resulting Master Agreement to be made available to them through National IPA, and volume growth into other Public Agencies through a coordinated marketing approach between Supplier and National IPA. Acknowledged Can Oil CANON SOLUTIONS AMERICA I i I �I f'�� �P����$'� �.E�'a ,, x� �°,. � s r•" �` �r�s"t a e a t` r � r x �'Z-: r N n � rr�c; �'a r "ALi PA a. Detailed Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract (continued) 1,0 Scope of National Contract 1.4 Award Basis The basis of any contract award resulting from this REP made by Principal Procurement Agency will be the basis of award on a national level through National IPA. if multiple suppliers are awarded by Principal Procurement Agency under the Master Agreement, those same suppliers will be required to extend the Master Agreement to Participating Public Agencies through National IPA. Utilization of the Master Agreement by Participating Public Agencies will be at the discretion of the individual Participating Public Agency. Certain terms of the Master Agreement specifically applicable to the Principal Procurement Agency are subject to modification for each Participating Public Agency as Supplier such Participating Public Agency and National IPA shall agree. Acknowledged 1.5 Objectives of Cooperative Program This REP is intended to achieve the following objectives regarding availability through National IPA's cooperative program: A.Provide a comprehensive competitively solicited and awarded national agreement offering the Products covered by this solicitation to Participating Public Agencies; B.Establish the Master Agreement as the Supplier's primary go to market strategy to Public Agencies nationwide; C. Achieve cost savings for Supplier and Public Agencies through a single solicitation process that will reduce the Supplier's need to respond to multiple solicitations, D. Combine the aggregate purchasing volumes of Participating Public Agencies to achieve cost effective pricing. Acknowledged _ CANON SOLUTIONS AMERICA NATIONALI P'AL a. Detailed Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract (continued) 2.0 Representations and Covenants 2.1 Corporate Commitment Supplier commits that(1)the Master Agreement has received all necessary corporate authorizations and support of the Supplier's executive management, (2)the Master Agreement will be promoted to all Public Agencies, including any existing customers, and Supplier will transitions existing customers, upon their requires, to the Master Agreement, and(4)that the Supplier has read and agrees to the terms and conditions of the Administration Agreement with National IPA and will execute such agreement concurrent with and as a condition of its execution of the Master Agreement with the Principal Procurement Agency. Supplier will identify an executive corporate sponsor and a separate national account manager within the RFP response that will be responsible for the overall management of the Master Agreement Acknowledged 2.2 Pricing Commitment Supplier commits that the Master Agreement pricing is its lowest available(net to buyer)to Public Agencies nationwide and further commits that if a Participating Public Agency is eligible for lower pricing through a national, state,regional or local or cooperative contract, that the Supplier will match such lower pricing to that Participating Public Agency under the Master Agreement. We are unable to make this representation due to the specific reclut etnents that exist in this proposal. 2.3 Sales Commitment Supplier commits to aggressively market the Master Agreement as its go to market strategy in this defined sector and that its sales force will be trained, engaged and committed to offering the Master Agreement to Public Agencies through National IPA nationwide. Supplier commits that all Master Agreement sales will be accurately and timely reported to National IPA in accordance with the National IPA Administration Agreement. Supplier also commits that its sales force will be compensated, including sales incentives, for sales to Public Agencies under the Master Agreement in a consistent or better manner compared to sales to Public Agencies if the Supplier were not awarded the Master Agreement. Acknowlcdgcd li Can 0-H {9 IE CANON SOLUTIONS AMERICA 0,110-0111m, "N-0 ofp. 'r,.x a3:i:,r':,,✓iss.�".,a."S..rw -.. .^1L'�M a. Detailed Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract(continued) 3,0 Supplier Qualifications Supplier must supply the following information in order for the Principal Procurement Agency to determine Supplier's qualifications to extend the resulting Master Agreement to Participating Public Agencies through National IPA. 3.1 Company A.Brief history and description of your company. B.Total number and location of sales persons employed by your company. C. Number and location of support centers(If applicable). D.Annual sales for the three previous fiscal years. E.Submit your FEIN and Dunn&Bradstreet report. Please see details provided in Tab C. Qualifications and Experience and Exhibits under the following headings: A. Tab C. Qualifications and Experience, Section 1. Company Brief History and Description B. Tab C. Qualifications and Experience, Section 2. Sales Persons Employed C. Exhibits, Exhibit in. CSA technical Support Centers D. Tab C. Qualifications and Experience, Section 3. U.S. Annual Sales (2010-2012) E. Tab C. Qualifications and Experience, Section 4. MfN and Dunn &Bradstreet Report CpNON SOWTIGNS AMENKA Ial r NATIONALIPA a. Detailed Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract(continued) 3.0 supplier Qualifications Supplier must supply the following information in order for the Principal Procurement Agency to determine Supplier's qualifications to extend the resulting Master Agreement to Participating Public Agencies through National IPA. 3.2 Distribution, Logistics A. Describe how your company proposes to distribute the products/service nationwide. B. Identify all other companies that will be involved in processing, handling or shipping the products/service to the end user. C. Provide the number, size and location of your company's distribution facilities, warehouses and retail network as applicable. D. State any return and restocking policy and fees, if applicable, associated with returns. Please see Ditrbbution, Lagisticr detaiL provided in Tab C,Qualifications and Experience, Section 1. Company Bvzef I Iirtnry and Description. 3.3 Marketing and Sales A.Provide a detailed ninety-day plan beginning from award date of the Master Agreement describing the strategy to immediately implement the Master Agreement as your company's primary go to market strategy for Public Agencies to your teams nationwide, to include, but not limited to: i. Executive leadership endorsement and sponsorship of the award as the public sector go-to-market strategy within first 10 days ii. Training and education of your national sales force with participation from the 'i executive leadership of your company, along with the National IPA team within first 90 days In addition to the above listed requirements,we will continue to use the resulting Master Agreement as our primary"Go to Market Strategy" for Participating Public Agencies. Pete Kowelczuk,Senior Vice President of ESS Sales has been designated as the Executive Sponsor for the program. We will provide the Sales staff with information about the announcement and educate them by utilizing our Marketing and Sales Training Departments. 'These activities will consist of internal notifications, WcbEx courses, a branch seminar series and training for key markets. i �,� CANON SOLUTIONS AMERICA ;..z�` §. ,"�siw?�.e.€�x�A'^ ���L�I'3'ij�•.r�.� ";t' ',rt„ :�� ,r� ..�.. s tea•*. NA?IONAI-[PA a. Detailed Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract(continued) 3.0 Supplier Qualifications 3.3 Marketing and Sales B.Provide a detailed ninety-day plan beginning from award date of the Master Agreement describing the strategy to market the Master Agreement to current Participating Public Agencies, existing Pubic Agency customers of Supplier, as well as to prospective Public Agencies nationwide immediately upon award, to include, but not limited to: i. Creation and distribution of a co-branded press release to trade publications within first 10 days We will work with National IPA to create and deliver co-branded press releases, and content specifically geared around the agreement, to publications and associations_ ii. Announcement, contract details and contact information published on the company website within first 30 days We will provide agreement information on our website at the onset of the agreement and periodically update when appropriate. iii.Design, publication and distribution of co-branded marketing materials within first 90 days We will provide a copy of the DuPage Agreement/National IPA Program Marketing Plan by the middle of September 2013 covering the above items, with improvements over previous agreements and additional strategies. E M. OMM iyl I., lyCANON SOLUi1ON5 AMERICA v i ^� r" r wF 3 xk s. �?'a �•- �� a t o-- y eu ,v@�=e a'b .. sk&�., yF �fl'sa Sw� r i� rs � y � 3 NATIONALiPA a. Detailed Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract(continued) 3.0 Supplier Qualifications 3.3 Marketing and Sales iv. Commitment to attendance and participation with National IPA at national(i.e. NIGP Annual Forum, NPI Conference, etc.), regional(i.e. Regional NIGP Chapter Meetings, etc.)and supplier-specific trade shows, conferences and meetings throughout the term of the Master Agreement We are committed to participating in various national, regional and local trade shows, conferences and educational meetings. Additionally, from Lime to time we conduct in-branch Lunch& Learns,where the attendees will be introduced to the benefits of this agreement. v. Commitment to attend, exhibit and participate at the NIGP Annual Forum in an area reserved by National IPA for partner suppliers. Booth space will be purchased and staffed by your company. In addition,you commit to provide reasonable assistance to the overall promotion and marketing efforts for the NIGP Annual Forum, as directed by National IPA. We will partner in any future efforts with National IPA as a result of this agreement at the NIGP Annual Forum. Since 2008, we have been a participant on the NIGP Business Council and now are an Enterprise Sponsor. We see the commitment to managing the NIGP Annual Forum in partnership with National IPA as a value to the members and attendees. A Design and publication or national and regional advertising in trade publications I' throughout the term of the Master Agreement We will provide material and content to promote the Master Agreement through trade publications which we believe increase our opportunities. q A CANON SOLUTIONS PMERICA e .,II• III I, � !I II _ I I I • pp pp NAT�ONALIPN a. Detailed Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract(continued) 3.0 Supplier Qualifications 3.3 Marketing and Sales vit. Ongoing marketing and promotion of the Master Agreement throughout its term (case studies, collateral pieces,presentations, etc.) We will provide ongoing marketing support to present the use and value of the Master Agreement. 3.3 Marketing and Sales viii. Dedicated National IPA intemet web-based homepage with: • National IPA standard logo; • Copy of original Request for Proposal, • Copy of contract and amendments between Principal Procurement Agency and Supplier, • Summary of Products and pricing; • Marketing Materials • Electronic link to National IPA's online registration page; • A dedicated toll free number and email address for National IPA We will provide all necessary content including the item listed above to support the National IPA intemet website. C. Describe how your company will transition any existing Public Agency customers' accounts to the Master Agreement available nationally through National IPA. Include a list of current cooperative contracts(regional and national)your company holds and describe how the Master Agreement will be positioned among the other cooperative agreements. During the past DuPage/National IPA Agreement we were able to convert the majority of Public Agency agreement to the use of the National IPA Master Agreement. There are a few legacy agreements that will become available with the awarding of the agreement. i _•, _ _ • ® _ CANON SOLUTIONS AMERICA 1 H 9..111111111 M , RZ..... .... j NA T I ONALI PA a. Detailed Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract(continued) 3.0 Supplier Qualifications 3.3 Marketing and Sales D. Acknowledge that your company agrees to provide its company/corporate logo(s)to National IPA and agrees to provide permission for reproduction of such logo in marketing communications and promotions. We intend to provide our logo's for the purpose of commercially marketing our products and services in Conjunction with National IPA's efforts within our standard logo use guidelines. E.Supplier is responsible for proactive direct sales of Supplier's goods and services to Public Agencies nationwide and the timely follow up to leads established by National IPA.All sales materials are to use the National IPA logo- At a minimum, the Supplier's sales initiatives should communicate: i. Master Agreement was competitively solicited by a Principal Procurement Agency Ji.Best government pricing X.No cost to participate i. iv.Non-exclusive contract Ackiio-wlcdgcd and agreed F.Supplier is responsible for the training of its national sales force on the Master Agreement.At a minimum, sales training should include: i. Key features of Master Agreement fi. Working knowledge of the solicitation process RiAwareness of the range of Public Agencies that can utilize the Master Agreement through National IPA Acknowledged and agreed Canon CANON SOLUTIONS AMERICA M EMMMEML } x 'I .q✓ ���uav Cp s$ � ,� v ���� ;€_ � - � �`�`�'St�,lc.t�e��4€�4a.._.�'... ( ��" +�... �:`". . ._ ;�..a, z ,r NyIONALIPA a. Detailed Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract (continued) 3.0 Supplier Qualifications 3.3 Marketing and Sales G.Provide contact information for the person(s), who will be responsible for., i. Marketing ii. Sales X.Sales Support iv. Financial Reporting v. Contracts Acknowledged and agreed H. Describe in detail how your company's national sales force is structured, including contact information for the highest-level executive in charge of the sales team. Please see Exhibits Section, Exhibit ix. National Sales Structure. I Q CANON SOLUTIONS AMFRICA Y NA I IONALI PA a. Detailed Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract(continued) 3.0 Supplier Qualifications 3.3 Marketing and Sales 1. Explain in detail how the sales teams will work with the National IPA team to '.. implement, grow and service the national program. Initial Roll-Out: We will host an initial Strategy Meeting with National IPA. This meeting will consist of the Sales and Marketing leadership from both orgatu2atic The intent of the meeting is to achieve a regional relationship between the two entities,and review and discuss the "Go to Market Strategy," and review the Marketing Strategy in general. Zone VP Sales Meetings:Tn September 2013, the Zone VP of Sales will meet with their respective National IPA Regional Managers.The meeting design is to discuss the Zones Branch structure,meet the regional Sales Plant-ring and Marketing staff,and identify market opportunities and Strategies. Zone Sales Planning and Marketing Meetings:Hold meeting between National TPA Regional Managers and out respective Zone Sales Planning and Marketing staff members to review,plan and execute regional and local trade shows and conferences. Key Branch Location Meeting: We will conduct Key Branch training and sales strategy meeting throughout the year with the National IPA Regional Managers.These meetings will be designed to increase the usage and results of the Master Agreement in the larger metropolitan markets in the United States. �I 1�7i�1 I� ILIA II . I CANON SOLUTIONS AMERICA . .. IIo�Fll� it III a��ll NEELL y� IALIPA a. Detailed Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract(continued) 3.0 Supplier Qualifications 3.3 Marketing and Sales J. Explain in detail how your organization will manage the overall national program throughout the term of the Master Agreement,including ongoing coordination of marketing and sales efforts, timely new Participating Public Agency account setup, etc. Canon Solutions America will build on the past successes of managing the National IPA Master Agreement. Moving forward we will continue to focus on achieving the target revenue for this agreement.To that extent,we have added a marketing resource to oversee the marketing and communication related activities with the National IPA. T1us individual is responsible for the development and execution of the National IPA Marketing Plan. K. State the amount of your company's Public Agency sales for the previous fiscal year. Provide a list of your top 10 Public Agency customers, the total purchases for each for the previous fiscal year along with a key contact for each. We generated$68 million in Public Agency Sales for fiscal 2012. We will provide a list of our top 10 Public Agencies upon request in a non-public format. L. Describe your company's information systems capabilities and limitations regarding order management through receipt of payment, including description of multiple platforms that may be used for any of these functions. Presently,we are using a customized version of Oracle as our F.RP system and are capable of managing all related data/details needed to support the national program. (ANON SOLUTIONS10N5,VME&fCA EMEEMML r.i„Ty t' s� vs a�'.ny a ys ':usk '+• vfi is '�' Y rf f- "��.��22 w'" � �i "r 'S r r, rsg x�.�d%' } 3-.i � 3N..: .•3 � ;'At tY �S"� i t� c ,'*e ss'p. � x7 3� f � $'.-�' + +'E �l �-� €��1 � � �} kjr€ax ~J ������-'S '•.<'' S.i'� f - NATIONALI PA a. Detailed Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract(continued) 3.0 Supplier Qualifications 3.3 Marketing and Sales M. Provide the Contract Sales(as defined in Section 10 of the National Intergovernmental Purchasing Alliance Company Administration Agreement)that your company will guarantee each year under the Master Agreement for the initial three years of the Master Agreement. $ .00 in year one $ .00 in year two $ .00 in year three At the present time,we will not be guaranteeing the sales revenue for the initial three years. N. Even though it is anticipated that many Public Agencies will be able to utilize the Master Agreement without further formal solicitation, there may be circumstances where Public Agencies will issue their own solicitations. The following options are available when responding to a solicitation that is for Products covered under the Master Agreement. i. Respond with Master Agreement pricing(Contract Sales reported to National IPA). ii. If competitive conditions require pricing lower than the standard Master Agreement pricing, Supplier may respond with lower pricing through the Master Agreement. If Supplier is awarded the contract, the sales are reported as Contract Sales to National IPA under the Master Agreement. lii.Respond with pricing higher than Master Agreement only in the unlikely event that the Public Agency refuses to utilize Master Agreement. iv. If alternative or multiple proposals are permitted, respond with pricing higher than Master Agreement, and include Master Agreement as the alternate or additional proposal. Detail your strategies under these options when responding to a solicitation. While we will utilize the National IPA as our primary go-to-market strategy,in no event shall we be liable for any fees to National IPA in the event that we bid or are awarded a contract with any entity not utilizing the National IPA pricing or the Master Agreement,nor shall such bid or award constitute a breach of this Agreement. Canon ILL CANON SOLUTIONS AMEWCA I I li i �'il b. Proposed Exceptions to Attachment A, Exhibit B National IPA Administrative Agreement Customer Name The County of DuPage, slit Due Monday,May 31,2013 Illinois City Wheaton Branch Schaumburg, IT State Illinois Rep Reed Byhring,Manager,Major Accounts Section Name Pg Section RFP Lanauaoe CSA Response Supplier shall maintain an accounting of all purchases made by Participating PubllcAgenmes under the Master Agreement Supplier shell mWnWn an accounting of all purchases made National IPA and Principal Procurement Agency reserve the by Paricipatig Public Agencies under the Master right to audit the accounting for a period of four(4)years from Agreement Natlonal IPA and Principal Procurement Agency the date National IPA receives the accounting In the event of reserve the ngtd to audit the accounting for a period of four such an audit,Supplier shall provide all materials reasonably nt (A)years from the data National IPA receives the accounting Agency orNatlonl IPA at:the lout on designated relaUng to such audit by Principal ted by Principe) In the evert of such an audit Supplier shall provide all Procurement Agency or National IPA.En the avant soon adlE MONTHLY materials reasonably requested relating to such audit by Procurementfeealarm AgeaponirNat Centracl n-ft-evsNles and s,soihng REPORTING& 44 #11 Principal Procurement Agexy aNagonitPAat the iocatoo uaderpeymaate'-admsa{straAao- ee-SeapHsr skaN pcmpt4y FEES designated by Principal Procurement Agency or National IPA pay-Na - Intheeverd such audit reesalsanunderreporting of Contract oath-iMtipe�Manaaah-amcpa`arm-aeoordaaee:f such eNM1patiagraahei2- Sales and aresulting underpayment of administrative fees, and-shall Uaobligated Yr ianmursa National JPA's costs and Supplier stall promptly pay National IPA the amount of such underpayment,together with Interest on such amount In underpayment,wSuppli r shall the extent that the audit reveals an A the accordance with paragraph 12,and shall be obligated to 1: amounapm fine underpayment and should the under)ayment reimburse National IPAs costs and expenses for such audit 5%or greater In In the periods art ,Canon eundens menthe Inc.would In the period audited,Canon Solutions en$nca'.. li Inc would.agree to pay reasonable audit cost and expenses lot to exceed I00%at the underpayment. Canon CANON"AW11pN5 AMERIU i NA�f I�?NALI PA Section Name Py Section RFP Lanauaae CSA Response National IPA or its designee may,in National IPA'e'sole discretion,compare Participating Public Agency records National IPA or its designee may,in National IPA`s sole with monthly reports submitted by Supplier.If there is a discretion,compare Participating Public Agency discrepancy,National IPA will notify the Supplier in renting. records with monthly report submitted 4 Suppher.If Supplier will have thirty(30)days from the date of such there is a'discrepancy,.National IPA will notify the : notice to resolve the discrepancy to National IPA's Supplier in waiting.Supplier will have thirty(30)days reasonable satisfaction,including paying any from the date of such notice to resolve the discrepancy administrative fee due and cuing f('the Supplier does not to National IPA's reasonable satisfaction,including se resolve the discrepancy,National IPA shall have the noting any administrative Pee due and owing.If the right to engage a third party to conduct an independent MONTHLY audit of Supplier's monthly reports and Supplier shall be Supplier do es not so resolve the discrancepy,National REPORTING& 44 #13 for such au reimburse Nationaln udiIreve acosts and expenses FEES IPA shall have the right to engage a third party to for auchaudd.Should any audit reveal an underreporting r conduct an independent audit of Suppliers monthly of Contract Sales and a resulting underpayment of reports and Supplier shall be obligated to reimburse administrative fees,Supplier shall promptly pay National National IPA's costs and expenses for:such audit. IPA the Amount of such,underpayment together with Should any audit reveal:an underreporting of C,antraet interest on such amount In accordance with paragraph 12. Sates and a resulting underpayment of administrative To the extent that the audit reveals an underpayment, fees,Supplier shall promptly pay National IPA the Supplier shalt promptly pay National IPA the amount`of the amount of such underpayment together with interest or, underpayment and should the underpayment be 56k or such amount in accordance with paragraph t2. greater in the period audited,Canon Solutions America, Inc would agree to pay reasonable audit cost and expenses not to exceed:100%of the underpayment. This Agreement and National IPA's rights and obligations This Agreement and National IPA's rights and hereunder may be assigned at National IPA's sole obligations hereunder maybe assigned at National discretion,to an existing or newly established legal entity IPA's sole discretion,to an existing or newly that has the authority and capacity to perform National GENERAL established legal entity that has the aulhonty and IPA's obligations hereunder.Supplier may nc:.assign its PROVISIONS 45 #16 capacity to perform National IPA's obligations .,�igaaaas,nc_^'' taut-ik+e-ptior�.vritten-scanseckei hereunder.Supplier may not assign its obligations Nk eal-PX hereunder without the prior written consent of National IPA. Should require Coniractor consent to assignment not to oe unreasonably withheld Canon c<Nou saunovs,vnBR" i4 IP' c. Current Distribution Model c. Describe the current On January 1,2013,Oce North America,Inc.and Oce Imagistics,Inc.merged into Canon Business distribution Solutions,Inc.,with the newly merged entity being named Canon Solutions America,Inc.,a wholly model capable of dedvering owned subsidiary of Canon U.S.A.,Inc.This gives us the benefit of the rich,diverse histories of both products Canon and Oce.Representing the combined strengths of these world-renowned brands,our newly nationwide, expanded portfolio of solutions is now the most robust in the industry.This,along with the expert including the number,size knowledge of our people and a shared culture of providing excellent support and service, makes us well and location of positioned to move into the furore with continued success.For Public Agencies outside our service area, your company's distribution we will contract with Canon Authorized Dealers. facilities, warehouses and '.. retail network, where Please nee Exhibit mi. CVA Technical3 upport Centers for a complete list of our company distribtetion facilities,t✓eebouser applicable. Describe your and retail netu ork ofices,month inebide oiler 130 offices xPedng moil mcy'or mehopolitan areas opthe United Statej. coverage o(the United States. p _ > _ CANON SOIUTICNJS AMERICA I. I se, r fp srr sc"t/C�� ti`-"a +�� �,: y rc .I, � _ r•�=. '. Ate, k NA k KJNALI PA 2. Product Offering 2.Product Offering a.Using Attachment B PriciSpecificationrkbook a Proposed Products Pricing Workbook. p Identify the proposed products Please Tee proposed produat deviations and aiy proposed macbme consolidation recommendations in Required Farms, available under the Attachment B-Specocatian and Pridilg Work-book mclwed contract. 1. If offeror Is not Canon Inc_products support the pmuit of office productivity and efficiency amid the growing proposing the exact expansion of information networks.Canon Inc.divides its product Gne into specific categories.Products equipment specified clearly indicate Me emphasize a modular architecture that offers organizations products that are easy to upgrade to deviation in the accommodate growth. ONero/s Proposal section.If those are no deviations stated Multifunction Printers/Copiers it will be assumed that the equipment Canon's multifunction product line-up includes a full range of produces with a combination of copy, specified is being print,fax and/or scan functionality. provided. a. Offeror may elect to Large Format Printers consolidate machine models at any level fares own Canon offers state-of-Lhe-are large-format color graphics printing solutions designed with power,speed convenience or flexibility and quality unsurpassed in the industry.With the new acquisition of Oct,Canon now offers a volume discounts, full line of locge format printers,copiers and scanners in color or black and white. etc For example:if a machine geared to Segment 2 requires different supplies than Desktop Laser Beam Printers Segment 3 machine the offeror may choose to provide Canon offers the verybest to document quality,reliability and multi-pla[form network compatibility. one model for both categories provided the machine meets all of me Scanners and Large Format Scanners requirements of me higher category mode(. Innovative Canon technology males it easy to quickly scan documents and images right to a computer. The complete fine of Oce s standalone large format scanners and aperture card scanners meet the needs of any CAD,engineering,or graphics scanning and copying application. Facsimile Canon's USER CLASS Facsimile plain paper faxes offer high-speed modems,fast scanning,enorrnous document memories and crisp,laser output. - CANON SOLUTIONS AMERICA F F•.. .X° t be 'zp#t`� F ' � s�„ay yg,.- ra5i 3`# � A;.d$ �`v` n'h,?3f �' 'pP 4 ' s r P i 4 � 08 - ei � M1 +� 4 v � "y � F+� � 9 � +�'� y� .. e js•i ,� a �,.1„`€ .�`�`c '�cs,�,$ie 'p.�x '� .;a� 'S ><h }���,;f � P a.€. .�i�.t•� =.Sf�' iKt,f „f.• r ..��'. X�i.Fi'ta[i4�f33hv:x. At T <y ae K€ *h P2• NATIONA t 2.Product Offering b. Canon Unique Technologies '.. to Provide an Canon Multifunction Devices operate in environments to provide an easy to use system that integrates into overview of the standard business processes to promote Business Process dummettion that improves efficiency by making it unique technologies that are easier to create,distribute and store documents.We configure each imageRUNNER to your specifications in incorporated into order to provide security and eliminate unauthorized access while automating other capabilities to make things your products. easier for users. Canon Technology Highlights for Fleet imageRUNNER ADVANCE imageRUNNER ADVANCE systems can help secure data and information while preventing overuse of I costly device functions They can help govermnent and educational organizations to work more efficiently, streamline communication,and address environmental and accessibility concerns • Highly customizable user interface/two menus,and custom features • Consistent interfaces and print drivers ensuring simple to use experience • Seamless integration with enterprise applications,cloud based services,and mobile devices • ME_1P enabled,ability run solutions- from back-end systems (no additional hardware required) '. • dbihty to scan,print,and view Lies from any UBS flash drive • Security features to secure confidential and sensitive information • Hardware Disk Drive(HDD) Format,a standard feature,not only deletes files associated with all user areas on the disk,but it also overwrites all user data areas on the hard disk.HDD Data Erase Kit,another standard feature,enables administrators to configure the system to overwrite the internal image server hard disk and erase previous data as part of routine job processing. • ability to control costs by tracking and analyzing printing behavior • Promotes environmentally conscious behavior;all systems are ENERGY ST.UR qualified Canon M EM CANON SOLUTIONS AMERICA xW' z.� ,err' �, a •S` Rs , NATIONALi PA 2.Product Offering b. Canon Unique Technologies (continued) b. Provide an Production Color and Monochrome Technologies overview of the unique technologies imagePRE55 that are incorporstedlnto your products. The imagePRESS line of digital color presses delivers excellent performance and pushes print productivity even higher.They deliver practical,real world productivity,ongoing reliability.The imagePRESS is ideal for creative services looking for a cost effective way to add value and introduce new capabilities into their design that can extend their visual message- 01:6 VarioPrint DP 110/120/135 Features next generation light-to-mid-production monochrome digital presses and leverages the strengths of Canon and Ore production print technologies.It incorporates a clean sheet design and innovative technologies for optimal image quality and productivity in a highly sustainable system. Customers will benefit from the performance and workflow integration capabilities necessary to satisfy today s competitive quick printing environments.For customers seeking to reduce their environmental impact,the Oce VarioPrint DP Tine utilizes Oce Heatkchange technology incorporated into the printer to reduce energy consumption. Oc6 VarioPrint 6000 Ultra Line Is one of the most productive high speed,high volume cutsheet printers in its class. The Oc6 VarioPrint 6000 Ultra Line uses Oc6 Gemini Technology to provide cost-effective printing solutions to meet the high demands in Transactional Printing and NFTCR printing environments. Oc6 PRISMAprepare Oce PRIS-NLlprepareg all-in-one job preparation software simplifies document makeready from composition through production.Whether customers are collecting and cleaning up pages from digital or hard copy sources,enhancing documents,assigning media attributes,creating inserts or optimizing image color brightness and saturation,Oce PRISMAprepare software streamlines prepress workflow from start to finish. Tasks like creating booklets,hnpositionn g,creating single-or double-sided Full-bleed tabs,color splitting, merging,and programming jobs with repeating pages are easier than ever.Customers can preview every step in the preparation process on screen,eliminating the need for hard copy proofing. Can oil CANON SOLUTIONS"ERICA NATIONALIPA 2.Product Offering b. Canon Unique Technologies (continued) b. Provide an Large Format Solutions Core Technologies overview o/the i unique technologies f,arge Format Solutions offer the best in class productivity,obtain longer uninterrupted printing,and enable that are incorporated into customers to gain complete control of their workfl6Nv. your products. Radiant Fusing Radiant Fusing technology is designed to provide the mast efficient means of Fusing toner onto paper.'I'he system provides instant warm-up fox instant printing.The no cool-down ventilation ensures quiet operations and reduces energy usage. Image Logic High quality scanning with Gee Image i,ogic automatically compensates for wrinkles and fight colors to produce superior results. Crystal Point Technology Guarantees robust,high quality color prints on plain paper. its 100%clean printing ensures no ozone imprint,particle emissions or waste byproduct. Copy Press Technology Copy Press technology uses no developer and is 100%toner efficient, thereby reducing waste disposal.The closed toner system keeps toner inside the machine and off hands and clothes.Filters installed in the system help reduce most ozone emissions.The system produces crisp line drawings and clear grayscale reproduction of color originals. [1 !y q CANON SOLUTIONS WERICA 1/3 .p,Ml yy �IVI { 41� # ���� �4 '�AtfR��4 +�` �f*�i''�,' 2 �e`✓'6 Y� 4 .,h }t t}A+.#k.�x'�.'v?S�#`�3 �:t�y�4�'S� g.. . t. ra. � :.R� n.`:kdt., NATJONALIPA d ProductOttenng c. Reporting Software C. Desaihe Remote User Interface (RUI) Data applications or software that enhances the data The Remote User Interface(RUI)lets admucstzatots monitor toner levels,paper supply measurements,and or information device status from their PCs.RI:I offers remote configuration of network settings and authentication.This related to the use of equipment can generate significant cost savings and efficiency reques(ed imageWARE Remote imageWARE Remote collects meter reads and provides status,diagnostic information,consumable alerts and meters for an array of Canon devices.In combination with Canon's Content Delivery System(CDS),it allows for offsuc firmware upgrades.It also enables better understanding of an organization's fleet and output,which helps with equipment rightsizing. imageWARE Enterprise Management Console (iWEMC) irragcW.1RE Enterprise Rlanagement Console delivers a streamlined,centralized point of control for all devices installed across your enterprise.This expandable console reduces the downtime of devices by directing row toner,paper jams,and device maintenance alerts via e-mail messages to the network administrator. It also enables advanced automated task management including discovering new devices, retrieving/distributing device settings,and rebooting devices,retrieving/distributing address books,retrieving device meters,installing/upgrading printer drivers and download font and color profiles. uniFLOW Output Manager umFLO W software is a comprehensive solution delivering secure printing,document output accounting,rules based routing and print analysis.With its modular design and emphasis on security,uniFLOW'is particularly attractive to IT managers,who value ease-of-integration and strong level of control within networked environments_uniFLOW is designed to save time and money by providing effective controls over customers' entire printer and Multi-Function Printer(,`vfFP) fleet u"I OW solution can be built from several different components depending on a customer's need.uniFLOW Output Manager offers organizations the ability to • Track print and copy costs on networked%L[FPs,printers as well as locally connected desktop printers • Perform secure pull printing at any printer simply by using employee badge or PIN Code • Route jobs to the most inexpensive NfFPs I@� HIS Canon 111p - 1 CANON SOLUTIONS AMERICA �Y F t `•=��r a � tar � <.� `'�'°� " r a � � �` ��v ii�a NATIONALIPA 2.Product offering e. Reporting Software (continue) C. Describe Pharos applications or software that enhances the data Uniprim for higher education provides enterprise print asset management and print cost recovery solutions, or information related to the use of equipment requested' Universal Login Manager(ULM) Provides simple,small-medium scale device authentication and tracking capability.ULM also facilitates device personalization. Job Submission Technology I PRISMAaccess PRISMAaccess 5.2 software turns, CM/Print for Pay into a print order magnet.It makes submitting jobs as easy and attractive as printing to the local printer. Digital Storefront Simplifies print center operations by aummating job submission,proofing,estimating,and ticketing while eliminating redundant data entry throughout the print procurement and production process. elation 100 e _ CANON SO(AIIONS AMERICA A „NA IONALIPA. d. Remanufactured / Reconditioned Devices 2.Product Offering Yes.Since 1993,Canon has extended the lives of thousands of copiers through its remanufacntdng efforts. d. Indicate whether When you choose the Canon Remanufacturing Program,you are buying high-quality, office equipment that is the Offeror,provides rearanufactured ur good for the environment and your budget.Canon's Copier Remanufacturing Program,based at our U.S. reconditioned manufacturing facility in Newport News,Virginia,is part of Canon's responsible product life cycle devices. management principles.This program reflects the company's commitment to limit Its impact on the environment by extending product life and conserving natural resources through reliable,high quality remanufacmred office equipment. Fit for carogurab h() bated on availahkty at Canon realizes that from the viewpoint of the entire product lifecycle,the raw materials,parts manufacturing, the Customer location. product usage,and end-of-life stages are significant contributors to the environmental impact.Canon has taken steps to address environmental issues for end-of life products,such as resource re-utilization (product pleare see Exbtbit i. remanufacturing and recycling)where possible and the proacrive prevention of pollution due to disposal of Canon.SaslalnabiIay these products in order to support a sustainable society. I12teralare jor arktltional inlinnation on onr Canon offers a remanufacturing program for designated models recovered and collected from the field.We estetrsive efforts to send these models to a Canon facility where company-trained technicians evaluate each unit using rigorous support the entemnment computerized testing procedures prior to entering our production process.We thoroughly inspect,clean,and replace with a prescribed number of parrs,all qualifying units to ensure operation and quality to Canon standards. Canon assigns each model a new model name and serial number_We reset every units meter to zero and incorporate new features and/or functions where applicable. We disassemble and sort parts for reuse when models have reached end-of-life and do not qualify for our remanufactur-mg program.Remaining matenals are sent to approved recycling vendors to ensure compliance with Canon's Environmental Management System(EMS).The Canon EMS ensures that Canon's activities, products,and services have minimal impact on or risk to the environment.By following this process,nothing goes to a landfill.In addition,Canon's ER'IS helps monitor and improve upon a number of areas that touch on the environment, such as energy efficiency,resource conservation,waste management,chemical control,and toner cartridge recycling. LANDFILL r-r; r f y�ii • Plastics require 100 to 400 years to break down in a landfill • Solid waste disposal is the third largest mu nicipal government expense after police pro- tection and education. Source! Headwaters cooperative Recycling,Reeveiing Facts, vmw.headwatersrecyc le.mm t in d ex.h Ire I CANON SOLUTIONS AMERICA �•� p s Y` A Y Y .w*^ NATIONALIPA 2 Product Offering e. Document Management Software e. Describe in detail Canon devices and compatible partner software applications,are particularly well suited to facilitate any standard or optional document government digital workflows and document driven functions as the"on and off ramps" to the electronic management(ag, process.By assisting in the goal To develop "paperless" delivery,we provide ways for Public agencies to work flow,digital manage information more efficiently,while ensuring the privacy and protection of sensitive information. store front)software that is available for use with the equipment that you have proposed Digital StoreFront" Simplifies print center operations by automating jab submission,proofing,estimating,and ticketing while eliminating redundant data entry throughout the print procurement and production process. eCopyShareScon®and eCopyPDF Pro Office Converts paper into secure digital documents,and connects user with the applications and digital workflows that tun their business. eCopyPDF Pro Office is an alternative to Adobe Acrobat for desktop document applications,such as document mastering,file conversions and portability. Open Text Right Fax Provides a centralized fax solution that is scalable and can be integrated into an organizations Voice over 1P Network. EMC Document ApplicationXtender(A)O Content management solution that allows users to organize,store,and retrieve information quickly. Prism Forms Manager A premier variable data printing solution that includes postal certification and digital signatures among its robust features and functions. it Publish Leading graphic arts industry color management solutions by X-rite. CANON SOLUTIONS AMERICA y'G+� } + �,{x r�!' } ie§`¢�"*' `� m " '� 4u,�'F*p v i s r..s�,. i*3c's vu 3•} "� z "4 x � � • ��Y�� }',� �` ''�':++'a#r.�s�fi, {�n•.a �k��erl.a`a+3�}� '"�.�Yi� w�.3.r3x;..Y n P A�:,. .x.. W 10NACI PA 2.ProductOHenng f. Pricing for Optional Software and Equipment f Provide detailed Please tee detailed pricing for all optional software,or equipment in the bribing section found in Requind Fan in,Allacbment B- pricing for all optional software or Spenprahon and Pricing Workbook. equipment in the puling section- ��' �''�` ) from canon Attachment Solutions America helps your organization cut costs,get the ^` Canon �� Specification and most out ofavallable technology,simplify your billing,and ,tr Pricing workbook. more Managed Document Services are designed to not only Managed Document Services simplify the management and administration of an organization'a print environment,but also seeks to optimize the environment so that better efficiencies, productivity,and cost savings can be realized. COG C _ S,, / Ai A CI Simply put,Managed Document Services provides your organization with a turn-key program featuring an all-inclusive,cost-per- print program(device monitoring,toner cartridges,parts and on-slte labor)designed to reduce print related costs,minimize the burden on your IT staff and provide you with the reporting you need to effectively manage your print fleet.Deliverables include: Provides a complete inventory of the imaging fleet across your enterprise,including important information about your print environment and the current state of your output devices(copiers,punters,multi functional devices, and fax machines).Armed with this information,intelligent decisions on fleet optimization can be made with confidence. ricer V .°n(j. c . , ,l) C Monitors and reports on critical metncs from your imaging fleet including:device inventory,volume capture,supplies alerts, service alerts,and device placement within your office environment. �-oac- , Sf�l'I , -,. , i, ... r, �._. - Provides proactive supplies replenishment and technical support so you achieve maximum uptime on your pent devices and enhanced productivity for you organization. e a On with oil too review our quarterly experts from Canon Solutions America will y y current print related costs and share insights surrounding'. -Additional ways to reduce spending -Rightsizing opportunities -Cost,design,implementation and management strategies -- - -Current and future technology investments Through the MDS discovery process,Canon Solutions America provides you with the Information needed to understand the current state of your print environment -enabling you to make informed decisions on fleet optimization that reduce expenses and enhance operational efficiencies. Additional benefits include: •Reduced overall spend on print-related activities with potential savings of 10-30%. •One vendor to manage all document output devices. Simplified management and administration of print environments. •Eliminate unnecessary and wasteful supply ordenng,stocking and management. •Simplified billing with management reports that support easy oast allocation. •Facilitate"Green"initiatives. Traditionally,document output costs have been widely distributed across an organization's financial reporting structure.This decentralized approach hides many print related expenses,hindering management's ability to account for the true costs of document output across their company. AllManaged Document Service Ergo gements are p sad bared on a completed scope of work. Finalproposal hill be presented prior to apLrwvng the end-user license agreement. Please see Exhibits Seclion, Exhibit x.Anallaty Form Agreemndk. Product., and services not included in this agreement will be offerfd at Canon Solationr America's National Ca operative Die,ount Proses Canon S EIMMEML I ANON SOLUII[]NS"ERICA f of vWg l S.a,de. .krlt'WcM1e u+ '"` G r 7;•.� ti#���r ?K s�`�x e � �' + a"' �' yF''kt"3'�` r e ��° x NATIONALIPPA 3. Service Offering 3. Service offering a. using Please see Auarhtnent B-Speafcation and Priang Wakhook forproposed semIces offered under that rontraa.. Attachment B- Specification and �.. Pricing To meet the unique needs of the document solutions and office equipment market our services offerings are Workhook. organized around three primary business lines,Enterprise Services and Solutions(ESS),Large Format Identify the Solutions (LFS),and Production Printing Solutions.Below is a brief overview of each service offering: proposed services under the contract Managed Document Services (MDS) Managed Print Services(MPS) is an all-inclusive,cost-per-print program(device monitoring,toner cartridges,parts and on-site labor) designed to reduce print related costs,minimize the burden on your Yl'staff and provide you with the reporting you need to effectively manage your print fleet. Business Services Division(BSD)is a full-service outsourcing partner,providing complete, customized on-site staffing and management of office service support functions such as fleet management,mail and reprographic services,inventory and distribution management,electronic records and document management. Professional Services Implementation Services (on-site installation support) for large equipment installations/transittons Training&Education(on-site post-installation support) on hardware and software Subscription Services (post-sales software support)includes on-site software triage and training Help Desk(remote triage) from application experts is available from 8:30 AM to 8:00 PM EST . IL g ML CANON SOLUTIONS AMERICA °}�, '.�a�'}�', a5��'W$€aaM��*m'Sn,. '�+'w z`.ti' A'.,r�y:- „�.-s,., � m 3� y n' �Sg.� ,ya•�- y� cu'c'A�' • sfl y r [{ NA IONALIPA 4. Subcontractors 4. Identify all other companies that will be involved in processing, handling or shipping the products and OFFEROWS SUBCONTRACTORS services available under FULL NAME OF OFFEROR Co.Solubam Ameflaa,Ina. the Contract. Include any CONTACT PERSON: Aastl Hytuirzg,Nanayar,Molar Acemu�,aaLlO&.3d0A subsidiaries or company owned SUBCONTRACTORS; aRliates that A. Will you employ subcontractors? X (YES) (NO) may included product or B. II "YES', identify with each (irm's name, address. ielepnone number ano work to be service under the succontraCtadl Contract. _. COMPANY NAME: ADDRESS: CONTACT PERSON: TELEPHONE NUMBER: WORK TO BE PROVIDED: COMPANY NAME: A ._—DDR_ESS:_—_—._ - -_ CONTACT PERSON: TELEPHONE WORK TO BE PROVIDED: I COMPANY NAME OUPyga Camly SahO�oWn R0056 Canon PvpU 2A albi CANON SOLUTIONS AMERICA :+ ✓ '.k.2{54x ' r�.�� x A`°+{t -K�` a ,� ': r a �o� .x {t , NATKONALI PA 5. Website Capabilities 5. Describe the offerore website capablligea Identity ''.. information eManage customers can access via the oBerar's websife. eManage,a web-based account management tool that is available with an active Maintenance agreement, allows you to sort account information by serial number,model number,and requisition number.You can then view active service calls and service call history and sort the data by the service call issue,such as paper jam and preventative maintenance. By providing administrative control over your fleet of Canon devices eManage allows you to: • Submit meter reads (Bulk or Individually)and view history • Order toner,manage supplies and check stams of orders (toner inclusive contracts) • Place and check status of service requests • Manage user profiles • Identify,validate and review device installations by location • Retrieve important account information Financial Designated Accounts Website Reconciling and reporting on your accounts has never been easier.Through a designated accounts website,available to Canon Financial Services'priority services customers,you can review your account information and manipulate data reporting to fit your needs.Using Ore Designated accounts Website you will be able to view,print,sort,and download invoices and invoice information in a variety of file formats.a section in the websife offers you the ability to access your invoice information in a MS Excel- friendly invoice file creator.This format allows you to manipulate columns online to offer sorted invoicing information:General invoice/address information,itemized charge derail,equipment schedule, and copy/aggregate usage detail. In addition,you can access your invoice and payment history at the click of a button.You will always know where your checks are applied.By clicking on the invoice number,you can display the Cull invoice. Electronic invoice payment is also available through electronic funds transfer(aCH). 1�4 6° all On II�I I In� hill Il I II 1 I I I I I 11�, CANON SOLUTIONS AMERICA e I o _.. u?.�.!„$fi »� „x� .Cxk�xs-a3'_ ,:� "i•±a. NH,I��I Vr`.",�r�a�l� 6. Return and Restocking Policy 6. State any return and restocking policies. Except in the case of a Lease Schedule containing a$1.00 purchase option,each Schedule shall automatically renew on a month to month basis at the sane Payment amount and frequency unless Customer,at least sixty(00)days before the end of the scheduled term or any renewal term,either(i) exercises the purchase option an accordance with the terms hereof,or(n) sends to Canon Financial Services (CFS)written notice that Customer does not want to renew the Schedule and at the end of such term returns the respective Equipment as provided below.CFS may cancel the automatic renewal terms by,at least sixty(60)days before the end of any teem,sending Customer written notice that CFS does not want the respective Schedule to renew.Unless a Schedule automatically renews or Customer purchases the Equipment as provided in this Agreement,Customer shall at the terrnlnation of the respective Schedule,retum the Equipment at its sole cost and expense in good operating condition, ordinary wear and tear resulting from proper use excepted,to a location specified by CFS-If,for any reason,Customer shall fail to return any Equiptneni-subject to a Lease Schedule or a Rental Schedule to CFS,as provided in rhis Agreement,by the last day of the applicable term,Customer shall pay to CFS upon demand,one billing period's Payment(as specified in the applicable Schedule),for each billing period, or portion thereof that such delivery is delayed. If you wish to return supplies,you can call the toll free number located on your Canon equipment to reach a Customer Service Representative who will facilitate the return process.We will pick up over shipped or defective supplies at no cast to Customer.Additionally,when Customer upgrades equipment, we will pick up any leftover toner,at no cost to Customer.We will assess other restocking fees on a case- by-case basis based on factors including,but not limited to,reason,type,and locations. Our supply department pre approvesall billable pickups before we issue a Return Merchandise authorization Canon CANON SOLUTIONS AMERICA .'. � s�a"�v�n ��� ��*`-I�y�'i L� �z��� �'r�• ��� r��,� y�`'�k� 'tgt�s ,�'"� vyv.S'� y .."� 5 °r s�,'�� � z.,','a',r ",�'.rry r sx t,tr NA IONALI PA 7. Invoicing Process Describe offerors invoicing process.Provide Billing is comprised of two components:Equipment and Maintenance. a sample invoice. Equipment Billing If you elect to utilize the retail option,equipment billing will be provided by Canon U.S.A.'s wholly owned leasing company,Canon Financial Services,Inc.(CFS).CFS generates and mails monthly invoices with 19-days lead-time.Payments are due on the 1st, loth,or 20th of the month,depending on the date of contract commencement and contract type.We offer invoices based on individual contracts or all contracts together,detailing them on one invoice. Maintenance Billing We strive to provide billing statements that are rich in information yet easy to understand.We can accommodate most types of billing requests,including but nor,limited to:summary or detailed billing, mid-month and non-standard billing dates,and custom formatting. Our invoices are prepared in MS Excel,which can easily be imported into SAP and/or PeopleSoft.We will work with you to ensure that the invoice format is compatible with your accounts payable process.All invoice payments are due within 30 days of receipt.CFS can also accommodate maintenance billing if required. Customizations Indicate any customizations When leasing through CFS you will have online access to extensive information/reporting capabilities. that can be made to Invoicing information is available via an NIS Excel-friendly file creator.This format allows you to invoices. manipulate columns online to offer sorted invoicing information:General invoice/address information, itemized charge detail,equipment schedule,and copy/aggregate usage detail.Individual invoice processing is available with the following features: _ • Print invoice:allows you to view nr print one invoice at a time • Sort/Print Invoice:allows you to choose a combination of sort options • Download Invoice: allows you to export file to ASCJ1 or spreadsheet formats Provide a ofleror's • Electronically Pay Invoice:apply online to make a recurring monthly transfer or a one-time representative transfer electronically and contact information for For general leasing questions,you may also contact the CFS Contract Portfolio Management group at Involcing. 1.800.220.0330 or canoncustomer[Qcfs.canon.com.You can reach them between the hours of 8:30 am and 8:30 pm 1 CANON SOLUTIONS AMERICA S 3 �t th N e NA;IONALI PA B. Delivery Commitment 8. Describe offerar's delivery commitment. All lease and purchase charges quoted are inclusive of delivery and installation of all Canon brand equipment.We will deliver all equipment hardware within fifteen(15) business days from receipt of appropriately signed and executed order document,barnng any circumstances outside of our control, such as national backorder.We make every reasonable attempt to meet your requested delivery dates/times.However,because we may be subject,from time to time,to manufacturer production or shipping delays (or both),we may allocate distribution among all of our customers. unfortunately,at Limes,this limits the delivery of requested quantities. Lead tunes for some products and services,including third-party software solutions and our Managed Print Services offering,are determined by a mutually approved statement of work and formal project plan developed during the discovery phase of the project. Canon CANON SOLUTIONS AMEIXKA a *�v�ri `y"s i rwt�ja i � � ➢ �t a��a * }` w�.a t`f n ,*a`�q z. r ^: .. NATIONALI 9. Customer Service 9. Customer Service a. Customer Service Commitment a. Describe olleror's Our Customer Service Department focuses on resolving account management-rclated issues.Our customer service Customer Service Representatives will act as liaisons you and the departments that support you commitment nationwide,including Accounting,Supply Sales,Service,and Dispatch.The relationship between these b. Describe departments ensures that you will receive a timely and accurate response in order to support your needs. customer support available from the offeror. Include availability orcall b. Customer Support centers,their locations and hours.include You may call the toll free number to reach a Customer Service Representative who will response time , . guarantees. • Answer general inqumcs and issues - • dandle billing questions and rebilling needs • Correct address and account information • Issue supplies needed for contract fulfillment • Resolve a service need • Handle meter read questions ' Our Customer Support Call Centers are located throughout the United States,and we utilize one number that routes calls using a dial-based menu,such as: 1 for Service,2 for Supplies Call Centers operate between the hours of 8:30am to 8:00pm EST,:Monday through Friday,excluding our recognized holidays.Alto,please tee Exbibat a7. Customer Call Centers b,Call Type The Customer Service Call Center will maintain an average speed of answer(ASA) of less than two(2) minutes.This Dispatch Center will provide you with a confirmation number for reference to the service call placement.We understand that machine downtime can be harmful to your business,so we strive to exceed service call response time expectations.Generally,our basic service standards are as follows: • "Time between call placed and technician dispatched:Immediately • Time between technician dispatched and technician responds to customer via phone:Less than one hour • Average time between when customer placed call and technician arrived onsite:Four hours • Average time to service equipment One hour on all equipment r Oier Managed print Serttire program offers as owite renpunse time of next bnsinenr Ray. C�Cfflj OR EEEEEML� CANON SOLUTIONS AMERICA NA. IflNAL1PA c. Dedicated Service Representative 9. customer Service I£you have critical uptime or volume issues,we can also provide a contract for a dedicated technician to be on standby in order to meet your specific business requirements.This service offering is dependent upon your C. Discuss the availability of a fleet size and ability to meet certain financial criteria.We provide a free-of-charge dedicated technician to dedicated companies meeting certain volume and fleet thresholds. If you do not maintain the minimum contracted service print/copy volumes to utilize a Dedicated Service Representative,you may elect to pay for this service at representative or teem,the service then-current labor rates as determined by our service department.A scope of work will be determined based they provide and on customer need. how they help the customer manage their The Dedicated Service Representative currently plays an integral role inachieving customer satsfactiot For account. The County of DuPagc.At the price points included in Attachment B-Specification and Pricing Workbook (refer to 48-month rental),The County of DuPage qualifies for a Dedicated Service Representative. The Dedicated Service Representative is responsible for the fallowing: • Maintaining all equipment on site • Performing scheduled preventative maintenance calls on all products • Handling meter readings to ensure accurate and timely billing • Pro-actively replacing parts on an as needed basis to maintain optimal equipment uptime • Working with customers IT personnel to address any network issues • This individual must go through a complete screening process and background check since they need to work in secured areas such as prisons and the County Courts • Collecting all revenue from coin-op machines (tmstworthirtess is a important factor) • Communication is a vital component of this position since the Dedicated Service Representative has to interface on-site even,day. We will finalize this offer,and the Dedicated Service Representatives role and responsibilities,in a mutually acceptable scope of work. d. Customer Disputes cf. Describe how Our goal is to resolve all disputes to your complete satisfaction.As a Cannn CS.A, subsidiary_we adhere to a the oHerw strict escalation procedure in resolving all service related problems in a timely manner,ensuring that your approaches and equipment is running when you need it most.if you experience a concern or simply have a question,you can solves customer d/sputas contact a Customer Service or BllGng Representative,who will act as a liaison on your behalf between various departments nationwide to provide a resolution to any issue or concern. Can 011 ' ® VI�_ CANON SOtt)iIONS AMERICA_ •. �, f )+tf how �e d �s' a tsa [ f ,ate SL; 3�d�t.ny, .�a a:?�ffix. NATIONALIPA e. Customer Service Program Metrics 9. Customer Service Our service department conducts satisfaction surveys and follow-up inspections (Quality Assurance Checks) on a transactional basis with employees through a web-based survey and on-site visit to measure e. Describe how offeror measures the effectiveness of service calls and our technician's performance.Our Help Desk also conducts and tracks the customer satisfaction surveys after each service call to evaluate your satisfaction with our service.In success of its addition,we track and measure our performance against the Key Performance Indicators (machine customer service program uptime,response time,mean time between service calls and first call fix rate etc.).We use this information to adjust and improve service standards and this will be discussed during Quarterly Business Reviews. f. Technical Support Describe Complete Call Process C technical support available. As part of our contracted service,all parts,labor,supplies and maintenance are included.It is our policy to Include the perform all required preventative maintenance at every service visit We guarantee that the immediate problem location of will be resolved and that we will idea tiC}•and appropriately address any future problems.You can anticipate technical support centers and their improved productivity through maximized uptitrie of your copier equipment,improved Mean Copies Between hours. Failures(MCBf� and overall end-user satisfaction.In addition,our state-of-the-art computerized dispatch '.. system can forecast and generate dedicated preventative maintenance service visits.We forecast visits on I period of time and/or volume from the last service visit regardless of the reason.It is through the combination of our preventative maintenance policy/practices and unique systems capabilities,which ensures that all contracted equipment meets or exceeds your performance expectations.Our Post-Sales Engineers and Pre-Sales Analysts will resolve application software and connectivity issues.When purchasing certain software to use with your Canon device we also offer use of our National Technology Solutions Center(NTSC) for access to vendor-trained software application experts to assist with third parry and workflow solutions. Location and Hours of Technical Support Centers We have over 130 Technical Support Centers covering almost every major metropolitan area within the United States,and continue to expand into cities where state,county governments,public agencies and educational institutions may benefit from working directly with a Canon U.S.A.sales subsidiary. The standard service hours for each Technical Support Center are Monday through Friday,8:30am to S:OOpm local time,excluding weekends and our recognized holidays.Service is available outside of these hours on a machine-by-machine and/or location-by-location basis-. Enrlosed,please see,Exhibit hi. CSA Technical Support Centers for a complete listing of all offices uotionwide. camoill CANON SOLUTIONS AMERICA MINUMMOL ,�ty�".e� ;�Y .°�`, 4fr;(y"f,�f Y ,'t„x✓ „ ..:_,. � a�. .: ,� `a„ �,s. �:xs ��:,+ r-• ,. .�.� NATIONALI PA 10. Warranty 10, warranty b. Describe the warranty period Vfarranty periods and programs are specific to the products and services delivered under the contract.An for proposed products, example has been included in Lxbebit iv.Example Warraniq Statement. c. Submit offr or's warranty program. 11 . Service Call Request Procedures II Descnbe Service Call Request There ere are multiple options for placing a service call.You may place a service call by • Calling the toll frcc number located directly on their Canon equipment • Placing a request online at httpUwwwssa ranon.cntn • Logging onto their eMarage account We log your call into our Oracle database and :ADS dispatching system.Our system selects the appropriate technician based on skill set and geography and sends a test message to the technician's cell phone.The text message includes the contact information, the history of the last three service visits,as well as the committed time we must respond_ Initially our service technician will attempt to troubleshoot and resolve the technical issue with you over the phone.We will immediately dispatch a service technician to your location if on-site service is necessary.When the call is complete,the technician doses the call with the pertinent information(i.e meter reading,parts consumed,etc.),and the system rime stamps the closure. 12. New Product Notification Process 02 Describe how the offe or notifies customers of new products. You will have access to new product information as posted on Canon C.S..L's website at the time of release.In addition,local service centers will inform you of meal inventory at a models end-of-life cycle_ CANON SOLUTIONS AMERICA "t� r � 4 x $�^ a z 'sS. „" �,£'' .a r�r �a�� F 3�:'ot &. s�`«• ,.�3X'Si. .+#.�, -o.. .+ 4 I V!"1 I ONh1L'PA 13. Help Desk Solutions 13, Describe oHeror's ability to provide Help Desk solutions. Our Help Desk Call Center covers a wide spectrum of hardware,software,network connectivity, application and workflow issues.As a standard service with all active Maintenance Agreements,we provide intelligent level 1 phone triage and intelligent troubleshooting for challenging scenarios.You may contact the I lelp Desk by calling 1.900.355.1385 from 8:30arn to 8:00pm EST Monday through Friday, excluding our recognized holidays. The Ifelp Desk number is the same number for both the Managed Print Services offering and Multifunctional Devices.We handle supplies fulfillment and service through one number,whether you are calling about printers,copiers,scanners or fax machines.We route calls using a dial-based menu,such as: 1 for Service,2 for Supplies.Once the caller has selected, for example,service,the call taker will ticket the call and forward it to the appropriate handler-Service for a break fix issue,Training for a training related issue,Solutions Help Desk for Systems/Solutions calls,Hardware Tech support desk or to the Managed Print Services Operations Desk for stand-alone print devices. In addition,we have a Specialized Services Help Desk.The National Technology Solutions Center (NTSC) Help Desk provides all support,maintenance and supply-inclusive services provided by our standard Help Desk.The Specialized Services Help Desk has extended hours Itom Monday through Friday 8:30am to 830pm EST,excluding our recognized holidays,and includes direct access to vendor- trained application experts for third-parry enabling solutions and knowledge of workflow needs specific to different industries. A dedicated toll-free phone number may be utilized when contracting with us for this service. Help Desk Services are available outside of the hours listed above.We contract for this service on a '.. machine-by-machine and/or location-by-location basis as requested. 1 1 I CANON SOLUTIONS AMERICA Emia fl �IA,TIONALIPA 14. Green/Sustain ability Program 14. Describeofferor's Green/Sustain ability Policies/Products and Certifications green1sustainablllty program. Include information on Canon is a 2010 and 2011 Energy Star Partner of The Year for its outstanding contributions to reducing greeNsustainable greenhouse gas emissions and excellence for energy efficient product design.Canon has long been a policies,products and certifications. champion for environmental vironmeal responsibility-Canon is dedicated to protecting and preserving valuable Include information environmental resources.To meet this commitment,it has put in place one of the world's largest on equipment Environmental Management Systems and has earned ISO-14001 certification.At each stage of the manufactured with environmentally product life cycle (produce,use,and recycle) Cation assesses the amount of CO2 emitted and strives to safe components. reduce it,always seeking ways to conserve energy and resources,and reduce hazardous substances. Provide theEPEAT Notably in 1990,Canon became one of the first companies to collect and recycle used copier toner matrix,herein cartridges.With the cooperation of our customers,Canon has collected more than 266,000 tons of toner cartridges around the world. Canon's sustainability accomplishments include- • Voluntarily partnering with the EPA for more than ten years o Designing over 400 products that meet ENERGY STAR standards o EPA ENERGY STAR Partner of the Year Recipient(2010 and 2011) (only office equipment company to achieve this distinction both years) • Achieving and maintaining ISO 14001 certification o Over 700 Canon companies and facilities are ISO-14001 certified (largest in world) • Building a tones recycling program to create new cartridges from recycled materials • Using plant-based and recycled plastics in our new copier products o The imageRUNNER uses 100,'o recycled plastics and biu based plastics exterior parts Responsible Recycling (R2) Certification Canon Virginia,Inc.(CVI),is the first original equipment manufacturer(OE' to achieve Responsible Recycling Practices for Electronics Recyciers (R?2, certification.This certification is a result of an independent audit of CVI's facilities in Newport News,Va.,confirming that its facilities meet the R2 Standard,a comprehensive set of best management practices governing the environmental,health, safety and security aspects of the electronics recycling industry_This certification,covering the Canon facilities in Virginia responsible for the testing,refurbishment and repair of returned copiers,printers and cameras,is one example of Canon's dedication to maximizing sound environmental Practices. R2itaC.5'. rlandwdl/ba[helps to Inure ek.Y ive;mgriersremuln ucuuntahkJ"Ow pr,,.ern I,&u&,h,0,3 to proton r�p�chain employee,and,ih,,mho me,-,pored to,mule-The R2 audit m,,Axr a aeen,rt hmmrs. Irq� CANON SOLMONS NAEPiC1s f NATIONALIPA EPEAP Matrix 14. Describe offerors Canon U.S.A.,Inc. became one of the first electronic equipment manufacturers with qualifying products greenlsustainability in the new imaging equipment category of F.PEAT�,a global registry for greener electronics.Canon has program.Include information on 82 registered EPEAT"mulufunc 6onal device, Fax and printer models,including the imageRUNNER greenlsustainable ADVANCE.C9280 and C9270 PRO,which have obtained EPEAT®Gold status, the highest level of i policies,products registration.Meeting EPEAT's registration criteria have helped to eliminate greenhouse gas emissions and certifications. Include information equivalent to 11 million U.S.vehicles'annual impact,avoid more titan 394,000 metric tons of hazardous on equipment waste and reduce solid waste by nearly 167,000 metric tons-equivalent to nearly 86,000 U.S.households' manufactured with environmentally annual waste. safe components. Provide the EPEATmatrix, herein. Product Type EPEAT Gold EPEAT Silver EPEAT Bronze Unregistered Copier MFD tt r( ,"s0/(:9.a,ruu .yin ,e ntpxeauea.- It:� s [s �,w�5c4af(323� ut� MFD 41131 4a45,4015 41o'5;4035 11 \31100/40I)d Nlnfcv4025 11stan MFD 111s�V.t Vc• 5+z0 ii,yu+aa1,0,1,, ,N1[ 6811i,. MFD D['S3ur D15J1 ,N2i—', 11'3 Plauv MFD I(:1IF51961r!m NIF595'h6r d1253u;'S3u I%tun MFD MFD RA a295/�'85,''05 C D530 MFD 0a211cdo MFD 5u11`4n/1:-W,,pr1,f' K lu_SN!In,5;1'f 02, MFD ,C arr s18101 l,k i MIF47'11n MFD iR c11,30.-( 1061E Facsimile I..-191i1t CI.:1F5 g3u1/R1u;630i Facsimile I ttPn(;NnI_911;i.u111 Other-Printer a,C rs)/rr,nITO R �:1s40Pnoo,. ( 11si C, K(On P:'n", Other-Printer H 1 r ,70 (:-+etn Prima, I.IT Tcencdn dt 1,ht ssa) Other-Printer I BT'r,r,-1)dn ,� IMP 60011 Other-Printer Other-Printer 0x 131'c32a0 Other- Printer s0 Other- Printer I isr ;-ien Other- Printer IN i x2119;n't,i,929d runt,. Other-Printer RA 6?75 6'65ie�s;rr,n.rr Also,pleare see Exhibil i Cmioti. twlainaln&ly I�ileralure included titl)our reepoa9e for additional difoiwatioti. EmmuffmaL CANO N 50UTIONS AMERIU ,ape, rYt ��� � `i .a� h k"M"3. � d }Y' 4d ^. �� }•. ,X �I,ATIO�IALI PA 15. Security levels 15, Describe how oflcvor wi71 maintain a variety ofsecurity levels(network,device,employee,document er).Discuss If this proposal has been tested and if it is currently utilized in a production environment Canon's security capabilities fall into three main areas:standard device security,network and prat protection,and data overwrite protectiom The following options will offer you advanced data protection. Some of these options come standard on our new inageRUNNER ADVANCE devices,where other are options available at an additional cost. Security Features vita rys''gt > ' d s ..= .Wx, <. r `V 1r�,7,v,� rt .'`ta a -,`;' {` c ,+Yfy#. dt r �t'UP`.v - cr,s k"r ,7ta T�ti, a; .R - 3 �sY-§ ai.,�' N51 `�7a yr �," e'�`ruk" �r .+ r a*+le r,s�rih"`�° a ggi, �� e # 'I„t la,ids .Is rg�'� fk S- w v' tn*a�' Ef �,,�z�� �`'nsd � t r e � £y�$t 7 le rd?,aary�r', +artrrg'xa q' s+� E y�'**�+ rsa" T� 5 + k'' �'`%1 * RM k. trt, `2A.a`r+,D+,{`a?r� �x'Srs'f�rt, M " .y..i #: � #d � yP14411tL�wW.n'f �pexxma� T omeatuosddof ra , puafomer daft bnthe?hatd d>ek drtv6 Clue.Ml�e,r{ats;s rn—gs ` addr OdleMMP'-a ��ahons,i���st�y m�rlb z data e[&} while t4i9s`Fumagpg orrbe eacecuted,a tarty tiGn�i'tEte d�atarr,of: device,sottrris;xgApapvudstib s; em o dat�y . Actively overwrites image data on the hard disk drive as part of routine job processing tasks.Administrators can set three levels of overwrite protection including:overwnte once with null data. overwrite once with random data,or overwrite three time with s random data When utilized in conjunction with the`initialize �# s � Data/Settings"function,the kit enables enhanced overwrite � v �"� protection for end of lease situations(i.e.Initialize Data/Settings functon will overwrite up to three times with random data). trlGippt5lhe data gn.tha F42r44 disk r4rrve with 6lthet 258 bit AV5 '�` encryption or td9`bit SFrES erlcrypildtt depehdlilg❑n to de" r ,.r,�, .ir�3-' gnadbt:.:renQeriri he f' +daY 'v g g'unre�da`bte 7 '1�. 5ss .r_st<ap�IV,.. .1 s Enables the standard internal HDD to be mounted externally so It r-sib;t 9+"= f ras can be secured by the customer.Typically,this option is employed in vary secure environments(DoD,Intelligence s t`ft �t community, DoE,government contractors,etc)where the HDD from end user computers are removed and locked in a vault at the end of every business day.This option enables customers to address the imageRUNN ER HDD in the same fashion. y'-rya€ _ • ; rr � ', iphawtas usgrs vntH rQmovat andreglaeem nf,vd(h®'bard disk . drive.,Includee relmstaliabor i of sgsYan adtwe,rt aD'(he pev�Is ' rg f 5,, 'c',"a retuCrre i Co operafiosial status Cmg4rrak hard d1sk IS provdedto l secrsero e00M,LA6 spidansewth. the . r{s&•ac` dtc pgpM -�So6di��h�is y�rbcesa�a fee�b-'Od serGice and cad bit in eater}bprNC@aGbYrf�-yqurBrancfr9ervroa Mtanager, `,$ :fit a° #r;.a .:�•.r x t Thy ssivrce wH(be cdnductect by ofkr 9ervtce Orgartizatiom . a ® 4 CANON SOLIf1fON5 AMERKA ��Il�Ii ICI I f' £A.y1A NATIONALIPA 16. Additional Agreements Reference to the Agreement Notwithstanding any provision of this agreement to the contrary, the use of a Customer provided Purchase Order shall be for the Customer's administrative convenience only, and any terms and conditions on said Purchase Order which conflict with, vary from, or supplement the terms contained in an eventual Contract between Canon Solutions America, Inc. and the Customer, shall be deemed null and void. Venue By submitting this response, for The County of DuPage only, we have agreed that the venue for all disputes, arising out of the solicitation process, including but not limited to judicial review of any protest dectsi.on, will be exclusively in the circuit court for the Eighteenth Judicial Circuit in DuPage, Illinois and that I11_nois law will control. For all other Customers purchasing or leasing cooperatively off this agreement, disputes that may result between the Customer and Supplier are to be resolved in accord with the law and venue rules of the State of purchase. Fiscal Funding Out Clause, When Municipalities are allowed by their state or local laws to cancel an equipment lease obligation if the Municipality's legislative body or finding authority elects not to appropriate fundl:_r.g for a new fiscal year the Leases and Service Agreements resulting for this agreement allows for termination due to fiscal funding, provided the Customer can: 1) Provide proof that funding was requested; 2) Provide proof funding was denied; And 3) that no similar service will be provided by another vendor for a period of one (1) year. II I4iW'I�I�I4 _ ' II ••q _ � CANON SOLUTIONS AMERICA - Ili F rp�a��n jsF ' '3 e 9 �'t ," �� �, � � rs4 'n •- i NA!IONACI PA 16. Additional Agreements (continued) End of Lease Option Except in the case of a Lease Schedule containing a $1.00 purchase option, each Schedu_e shall automatical_y renew on a month to month basis at the same Paymer_t amount and frequency unless Customer, at least sixty (60) days before the end of the scheduled term or any -renewal term, either; (1) Exercises the purchase option _n accordance with the terms hereof, or; (-I) Sends to CFS wrj_tten no°_ice that Customer does --ot want to renew the Schedule and at toe end of such term returns the respective Equipment as orov-ded be-ow. CFS may cancel the automatic renewal term by, at least sixty (60) days before the end of any term, sending Cus-om_er wr_tten notice that CFS does not want the respec_ive Schedule to renew. Unless a Schedule autematica:.ly renews or Customer p-urchases the Equipment as provided in this Agreement, Customer shall, at the termination of the respective Schedule, return the F,gnipmenL in good operating condition, ordinary wear and tear resul-ing from oroner use excepted, to a locat= specified by CFS. If for any reason Customer shall `_ail to re--,I-n any Equipment subject to a Lease Schedule or a Rental Schedule to CF'S as provided in this Agreement by the last day of the applicable term, Customer shall pay to CFS upon demand one billing period's Payment (as specified in the applicable Schedule) for each. Products not offered on the National IPA website (Open Market) Canon SoluLioss America's intent is to offer the majority of our Canon and Alliance products, software and services within the published pricing list. Ihere will always be items that are no- listed on the National 1PA website. -'hese items will be known as "open market items." These Open Market items can include bat are no- be limited to; products, software, serezces subscription services, trade-ins, etc. Open Market items are subject to best available discounting that would be given to governmental customer fo-lowi-�g our national cooperative discount process. NhL CANON SOLtli1GN5 AMEftICA A e sI G 1 r- s' s r �: "e"�S� .§7"tel 5�3 F'S i� �` e � t i i� t .? �#� '� k�" '1,�t 1 p e*'� Fr 4' y•€ i gv K r e a 'i �1 i�,�# a S ttk a. NATIONAIPA 16. Additional Agreements (continued) Replacement of Canon Branded Equipment Notwithstanding any provision of this agreement and specifically for units not placed at the County of DuPage, Canon Solutions America warrants the Canon Brand equipment it supplies will be free from defects in material and workmanship for ninety (90) days from the date of de'_ivery. In addition, after such ninety (90) day period, Canon Solutions America will maintain such equipment in good operating order per manufacturer's specifications provided subject to normal use. Within five (5) years for purchase or the term of the lease, of original installation of any newly installed Canon brand equipment covered by this Aqreement, Canon Solutions America will at Customer's written request, replace such equipment with a like unit if Customer meets the following three conditions: (1) The equipment is continuously and exclusively serviced by Canon Solutions America from and including the date of original installation; (2) Customer fulfills all terms of this Agreement; (3) Before requesting a replacement unit, Customer gives Canon Solutions America the opportunity to cure any service problems which Customer may have with the equipment. In the event that an item of equipment is inoperable for a period in excess of sixteen (16) consecutive business hours, Canon Solutions America will supply a loaner unit until. the machine is restored to good working order. �F CANON SOLUTIONS AMENICA x 16. Additional Agreements (continued) Technical On-site Response Time Response time for Fleets with Dedicated On-Site Technicians (including The County of DuPage) : We will commit to a fleet average response of two (2) hours, over four fixed rpiarterly intervals per year. Response time shall be calculated from the time the Custoner call. is placed with Canon Solutions America's dispa-ch departmen--, until the time the tec.-.nici_an arrives at the individual location. Response tio.es are calculated between 8:3Cam and 5:00pm, Monday through Friday, excluding Canon Solutions America's recognized holidays. For the inaivianal location which has multiple machines a^d active service calls, tte technician's arrival shall stop the response time calculation for all open service calls at that location. Response Time for Public Agencies Canon Solutions America will commit to a flee- average response of four (S) hours, over four fixed quarterly intervals per year. Response time shall be calculated from the time the custarner call is p aced with. Canon Solutions America's Dispatch aepartm_en-, un-i1 the time the Technician arrives at the individual i_ocaEion. Response times are calculated between. 8 :3Cam and 5: CCpm, Mor:aay through Friday, excluding Canon Solutions America's recognized holidays. For the individual --_ocation wr_ich nos mul- _ple machines and active service calls, the Technician's arrival shall stop the response time calculation for all oper service calls at that loca+-ion. Can 0-H CANON SOLUTIONS AAIMCA E I. St t R � f ra` '��'#� A` 'v4 # 4'hS jt,>•• ,'`'�S`Y`i"` 5x�• s s F a 't�- t 'f*ts' £ "�satir c•,+�p ^ � 1?p �'�`; k� xv> Y � u ° h &> t � +� `z"L. „y th & A ¢k t<�.�% 4���. Ny� �,ri• �� ,en � ���� � � �i� *S`�a '@ .X dY Y� xw a��.'f>,`�E `St� t��' kt NA E IONALI PA 16. Additional Agreements (continued) The County of DuPage Solicitation #13-065 Referenced Sections Although not responded to specifically in Canon Solutions America's response to The County of DuPage, Illinois, Solicitation #13 -065, SubmiLtal Requirements Specific to Evaluation Criteria, Required Forms and Exhibits, which constitute the required response, we have read, understood and agreed to the remaining sections in their entirety, except as previously noted in the Exceptions to Request for Proposal. T.anguage, submitted on April 29u', 2013, and understand that said sections will be referenced in an eventual agreement resulting from this solicitation: Section 1 - Project Information - Section 2 - Instructions to Offerors (We require the right of assignment to Canon Financial Services, a wholly awned affiliate of Canon U.S.A. , to handle finance and billing on our behalf) - Section 3 - General Conditions - Section 4 - Special Conditions (We require the right of assignment to Canon Financial Services, a wholly owned affiliate of Canon U.S.A. , to handle finance and billing on our behalf) - Section 5 - Insurance Requirements (We will endeavor to notify The County of DuPage of any charges within thirty (30) days of rece-ving such notice from our insurers. - Section 6 - Scope of Work and Specifications Ancillary Form Agreements From time to Lime, the Attached agreements are used in conjunction with this agreement for administrate-ve purposes and to provide additional contract terms. Please see Exhibit x. Ancillary Form Agreements. 1- CANON SOLUTIONS AMERIEA III • •E e i 6 � County of Dupage E,,e or to Requml Par Pmpmal Larguage 1ao&5 F t i Acue The Cornmeal Al or It in—W the retry,pmmllled Fy law. Nly mdemdf),had Fa"as.,zad defend Me County and its ,feces,agents,and employees from am against any and all cWim and demands,ad.- sot aGby.am east area fear cram, rhymerwhets—,rnad.E,anon,wMmmever on saws tof an Per,w P n , ay gmwing n of Ire.inedorreads.of the andan by Me Consu for andis emphyev or bemuse deny act Dr omission, neglect or memndu4 of Me COMadw,its employees antl agmh or its sustradmadurs including,but not limited to any drove wM1at Previously agreed to in exaiating Agreement may be made by the empbyess Nrumbaresfor in, desto their person or protest,orotherwise,and any At Mat may be made To do caused extent pe"me by we Council 0e sucoestral assNrs by the employees the.salves ur by Me Illinnls Department of Leon and guarantors,shall pay,defend indemnify and how Fay Il the for the COMmclon vblatlon of the Illlmic Pervading Wege AY(ffi0 County of DUPage,16 agents,reprasedirses,area;detectors,officials ILCS t3Wt Per seq_)_ and employees prom am against of third party allegations demands, IToceedhi aulla,Pu inerm cW,—.including de ims of US pated m Such enormous,shall not bellmRed by reawn of Me enumeratlortoI wp,marrohingmmnt by Caron brand mulpnenL dome,-.uncles, SECTION 3- any insurance coverage or bond her.,.pmvfded -,a. Preparing bid ml lirrel In..may man,mtm costs.antl Me GENERAL / INDEMNITY chat of appellate Proceedings,and all claim adjusting and Pending yes CONDITIONS Nothlrg contalned herein beef be ramarri to poM1ibNrg 11. day, related W,arsY.g fiomoroNof or resulEng loomanyn y9gad Coms,iho(fi¢rs,agents,Or RS employees,from dAwdAng aelirreads,esoa,mielakas or am—..wueai in wM1da or part by through Me imadim,and our of them own agents,attorneys and Contactor relatlng to vi services real preducts provided in Me emord,any allm5,wel or suite brought against he-The Performance of the Contract,naming bN not limped b,any Conlsclor shall likewise be fable for the mat firs no expenses Submnls1or of anyone direAy on indirectly empbyed by any of them, incurred in Me Coun,'s or the Cuntradur's defense.,`any such anyone for wbse ads any offhem trey be Belo,.and any injury or delm5.adbns,or sale. dam ages claimed by any of Contractors and shommeadore erm.yees In all instances requiring Indannlfl®tan Contactor sFaH maelve prompt TFe CodtmAwt all bra rosrenslbla for any damages iraumad rasa nolMcdfbq mceM rehoneble assicare,from Country,at Controders roue of be artna,omio ierts or negligent acts and fared,Powder or expense For the defense d any such acdons. more to all at rourJy conswcllan as a rmutt of Its Parmas. omesbm or negligent and. The County doss not waive its defenses or immunities antler Me Weal Govamment and GovemmaJel Employers Tort Immumy Any 1051LCS INt of seq.by reason of Indemnlilaalbn or Previously agreed to In exsdsting Agreement Counselinderlekes and agrees 1,defect w Cortisone,awn Contractor undertakes am agrees ro defend at Cadmium's own ecperes expense,all adds More,or proceMlrel In l In.County of of MITI at Suhs.astime or proceedings Mwhld the Coudyd Dirl As CF.........nr employees are ready defendants for Outages its Of rasa.agents or employees are made defendants for Posi or ellei Infringement of any U.S.or forego letters patent Lodi or alleged infilnMmi of any It S_or Imi leas parent SECTION 3- eend,form the ue ms s or of Me he pwshasei toreador resuldtg from the use or sale of fie Canon bran Huns perms d Centatarr chat inbred Me County of Oil whenever hereunder.Cuatrecbrahall deem In.County of UuPage whenever GENERAL B PATENTS irrfMgemmt eml hal from Contractors adhemnce to rnlrinPemenfall[resuH prom Commodore Commodore edn es reno.to Yes CONDITIONS ys supe retl by the County of Dupage or by an aNhonz Courdy sprd Zooms representative ea byIDa Cauchy of Dupage or by an,and h Counry ,anyandalComacborde reel, ha 1.sh ay and repneenbrivolderbmdfisl pay add any bra for Courtraiandalne3lgence. tlddwngeanyantl all udgmeMaotdecmes,gs gaismay to COMadorhich besdapayannypredS diodhorma anyantl all lttd Im Er or andmaf many.ortft ad Offiactionors I unchyes inet the ref,Cou deuces,which rtwy be reMarM In any wcF rare,action or pmmedln95 ,(Dupage,HS INAcers,egems oremplsyees Merein against Me Coun,of DUPogelsadminCayactor shall reyaes,harem. n allrolionces equlting irtlabli,..-.Abu- Contactor shall at Cco prompt nolillcadon,mamednmrIn,defense oanysc actuaa[ComrecWh expense for the defense at any such adianPa. Ordinal Physics,must be yeacemw for gamners in iscroodance with n turrow ns mnlarned on the Purciwse Oder including of ranee M Pumhase Omer number and unbmN d to be want sduems for mudyleing,The Ccuntysrall Prey all lnvo -.uamb 5011 Pummel.geed to in®alMing Agreamem SECTION S- 505,`Local Cnver m CC aed Prompt Payment A .inver ses coutabhN GENERAL 8 PAYMENT charges for work subfel to in,llllnde Presllrg Wage Am(PTO Canon 9olNbns Amodea,Imo.will agreeN Mls ptovlslon CONDITIONS ILCS 13NI ere r yulred to be ecwmpanied by the ispoelvabk Cadieed Tanscriw ofParma farads)far accentanae foymentalu pmNded delay in mvoidng is not Caused by matomer_ a.be moan an Inwlrres suhmNed letxllsn six-mend,;(fell days .flat delivery of goods am any stal of llmltatlon5 to the aoMary is hereby soul Pege 1 n1, County ofOuPage provinces to Request for Proposal Language 13-065 Jones yetuddhow"—, "wei Previously agreed to in extelliting fidgmentrount The County will allow a 10 day core paricif ballatifing notice inlocaus uhmosomes elempender the rivibim.If mor-scromilinew If due County Indonfrates hills Contract because of He Contractors creates a special need such deret 10 days Is not In the sale breach or befterilt,the County shall have de right to Purchase imures uurdon of In.Count,nesson.W.,In........M will be .wham...it 1.Ons".to.Co..,wish a, bead or Foreentred.Ifth.County durbourences that.ci ....rivers be doldnerell cast incouredir Indeed,but yel Irefted!to the cost of eFound will not nin.dudiumd res,be.11frowell with its.ends burnt....1. IunOer SECTION 3 ""'heretical..consessymne.1 de—,-and In. -I in- r. GENERAL TERMINATION,CANCELLATION CONDITIONS ANDDAMAGES eclodinit,Me County nory offset trence inddharvii costs cavaleat any All cloccusenue by are County be breach Icahn,.!,.. Yes th—l[cre file to the CIturnowl.,Frodid,thl,attention a,any norWral default by Contractor as reasonably disterrolded by unrelated uncloort. County.Contractor shall only be liable for about cost incurred I,the beenhwom rif rapid—uncord.—or sourecour alsewbete,In no event shall Contractor be liable for any Indirect or -interracial dencray-brim,any theory of I— Irekeri add corseceardel do—,...as used door,shall used the cluselluminowl in the Purchase of reffitteenownt items or -ndin no—here. Prourimedy agreed to in...fell ,Atimurnment SECTION 3— If the Court,of pop.,.file to iiispinturrato fund.to unable GENERAL I TERMINATION,CANCELLATION dicuble.sel wycoveld of multi—year Cannabis the County now conscir Canon Solutions America Inc.,allows far connotation due to flecal Y.. CONDITIONS ANDUMAGES wilibect torneurection chdid,prove.Commit,publeed.1 least hereductri,obvid.lb.Cuslecurcured I)PIddibloolifilhatrueurefivide. deretermi 2)Provide prof fureding was denied 3)AM that no border rectios will he provided by another vendor far a period of I year. Pirwi.mey,armed to In osysetlid,Agreement The Cut*o1 Doleaveo reserves the 6,M to rommus or decrease the quantities shown bKow,.1 a,line dud,Ine him of he dinner GSA.111 look in our net pho,his the Is—of the cousiIi Adififl.red.111 be Sao.,4:Sdomd ls 1 QUANTITIES 1.ourveold 1.th..on.I a.. fth.Co.,NDLIPRI bash on nereenteng term ofeentract and GSA wench pmdd� OR lease Court All quarmides shown am ESTIMATES ONLY and am the anteclostin fadcrObodliz�to�lcubt.1h.pa�.�tfrffiatm�iningtonor If Yet; -I—la.... ..r paned. bescurver w46ine to cancel any mhi cerin""wed or orconorm. Cost...,sM1ell the responsible for an,evermful,Puldrance arril the under of his cancelled iipma. dauraccons..,it imeme efrall-..let civil Ked,(irelofind it,,— alle,th-A covesed.,ces.)mossivery 1a verrede and weak SECTOR 6-SCOPE uncauchl-r—Th.Contrai stall Role boures on Crialow arroddside Previously agreed to in cuddling Agnivereent OF WORK AND IS PARTS AND SUPPLIES accoure fel sediferneed'up-heres'MeCounty,will awards cash Yen SPECIFICATIONS penalties tillubdo tho Cruentraccor no others to..of pronower 11, CSA will.or re it I..goal werialbourre,of 91%door It..4 is ralrecillecous,Me C...1,shall provide.sure advisor for Mad quarterly intervals per year. Pa.courdi The irreverent Corsi bad rumors.ve dodushoul,on ed.Tull- . lime(your,fln—fil,Friday,8G0 an,.to 4:30 D—)iderem. tedidelon.1behirldides as may be mebleed at peak.1111, perideds prounceff and Overturf by the surfaced manufacturer on the woridporsoul couched.The County shoe survive the servica boduncliur Incurred and Good,.—mar moved,in adifithm,of ad,..very bay 'here's space,Reopen..4'.for dealers formal on His Gentry, Crucial-am anicessecl F be when W.burreaver foru of rainvest,iI It e youre that resporec cannel eve hey wiffbin.crablindern of four bityloody hu-nor denddlonvil tabobcdcand...W be sent to the Cecil Duo W security factors secured licidecre and other to dre the Gains.........Ine't'lil to morcrov,that]he conteent.,red Ydbe[C .neverill urvide teudiricau.In and but 01 Me Carrier If the diddledisr bohnician is net busy wild Co."sbovice"Do.,the wourded Contractor may conclude Abot dabs for the technician in Tor, SECTION 3�SCOPE TECHNICAL Immchat..ream In.Grocery burilpox Ouse.Cou'l,..,I- Previously agreed to in exibleflng Agreement OF WORK AND 10 SUPPORT/MAINTENANCE orticart I.madothetechnldan reent trun—loonal within One Y.. SPECIFICATIONS REQUIREMENTS previously crime time frame, Oventobedirove..,,I labor d.Id bed Imed.don K.1 size The service mobiliblen shall be responsible her Ukhg meter IM1e last day of each at each theier sine.In .,an,rest ided.,marl......swul Ih,.o,h the useencri His Service Technician must parmonly Inesped!each ent a triennium of once-ever-quesider.If the more where to copier ad aboard is net addressed.at he tem of IFp—of,,,In...woread misher,1,11 be rolbyed in the Coulnecto It he the dmiteclea sed widers rescombRy to nalley the County Buyer when a reaches is not addenebble Th.C.enly hot be Won.copy of frocce,porm, madled—Imed buth whilial ii—ho repons an each.,1b, lbeed, as stabst"Rvdpdrfing Redulocrinarls for Capella county coaced Need creditor,colieded'-,as beff.unda... Pages 2.[a County of Droste excaplinna w Rail Fur Proposal Language tbae, fel+ .Ve'ie 'R This Patriot A deAnss the expectations air qualgin,Suppliers based on Natural IPA'a rxgrarammp to nail&the—.hr, Mwdwr Agre hand ratlan ill,or PUNK Agencies.Each...an In this Esubil A rakes t.the wparrities,requirements obboduu s, and prohibitions of-ineelirg Suppliers on a whi level is aide, prcvi...1,agreed to in axeiAing Agreement 1 U Scope of National...'rette to serve Participating PUNle Adenoids lbroegh National IPA Exhibit 35 CmVaq Pedicinsirg Agency to meal Conaactola reasomhle Th Integral pin at IMCP io.Natina]Imoendare theC. night W an unewwrthlnass nandards) IMcyrzl part whether or RAP.coke the IPA reserves the ritM ar d bytthe PremiIoralto broke the...flare b.b..P.ur riterde0 by the Principal Pr.curemerrt Aterrcyaveileble to Pe2cipsdny , Public Agences. Supplier eommts that(¶the Master Agreement bay reserved 41 anaary mrpnra(e aNa iradse am suppod of the 6uppbere n aoutive management,(2)the Maser Agrest is Suppi— Pravloual primary"go to market Analogy for Public Agencies(3)dm Master Ya9ned to in—similar,Agreement Agreement wall bep—led to If Pubitc Agencissincluding any AhIle Contractor will U1111u National IPA as tts to mantel fearing customere,and 6uppfer will nareNon Canada,customers, anmary go upon tba,wi 1,to he Master Agreement and that the rate.-in,rat Conduct-bll.111 id. 1tor be trailed.any kesb National IPA ExNbi1F 39 2.t CorVorera Cnmmilmenl ale return,bad CO PAor, ,antis eweNadaconnecl win eny.Miry Yes 6uppgerhas resdaMagrees lathe terms and Cirrwill mofuc not tGlrzing Natlonal IPA prising or he Master Agreement,nor shall such Aueo"Art cf-shrin ent and we aotallPA and t iescul-such bid or award oorvlhute a b.aaab of this Agramnenl.'Go To Markel agreerA eentcunent UPho,andaaa wrxYl6nons Ago-,Sured1 Strategy'sllmded to local governmental egendes ant any ertarelon of May[e.Agree enl. Ne Principal Pmcurend a Agenc�y Saddler the strategyfurther discussion, arcwill l...t ane[ec Nhin coe RFPesponmr and At Na retunas ufa rare—waNin be rent of these had A, mspana3le u (or the overall menegenteM.f the Meslet AyreemenL Supplier—enhs that Me Mesta,A none.a non,is its Wwest vatable in"buyer)(o Public Agencies oatonwlde and WriterPreviauely agreed to mexslsting Agreement limit.war if a Partop ling Public Ayenryis eligible krlmvar ExtrlbhlA 3B 22 Pricing ComMttrhnn con Canon 6oldifica Amerne.stuat lus Is unable tos ph.thisroosa mesh as repowe Yes pndnethro{banatlorrhe.11 raCetmnalh lower orcoo Is that to Na Apfir regmA,hU-I Rataxm In Nlapmpdetuar char ray ommet Nat Ne supplier will rude,such ewer ptdeg m Nat ponce n Panlolpeting Public Agency ondertFre Me.lerAgreenent Iihne,5oogrepM1l.alrmnny.and admFnWretive des Page 3of3 ^.✓*7i �'F # i x t � ��. ��+ yn k ^a-+{�4e+� �tsx J �" 1 �a, �' a, �Xr�*f.��' a '€€a � ry - �, t ,�` ;,"�eu � 'xi`�»an,•,�� S,j' �"�3�F�'��� �e _.}r �"c�z$°�,, ���i ��i5 ,��,�"����1 y€ kyNa,�{,� �y :F'� .., s,{',t, is 3rw' � s.:^'.P�?.€rr+.iRt�.,�`ariu tt& .+ ts.u.,m�,��d, ��+��. �.:at$..�..Wr�,'r'a'.�s. �ST a�b •i�' �7m�ts.'rsc`"f .t1w`r.. . �3z B. Price i y 7 t as AX x � all Canon I� Y is y i s ' g i rl? M x S F t 'a �" •pt t � t fa CANON SOLLMONS AMERICA 1. s ccaa'' NATIONAL PA 1. Price Proposal 1. Provide a price proposal as requested in Attachment B— Please see Required Fmmr,Allnrbmeal B-.Speriferation and Pricing Vorkbookk. Specification and Pricing Workbook. 2. Future Product Pricing 2, Describe how future products will be priced so that they may Pricing of Successor Products.Pricing for any successor Products which added to the pricing pages will offered under the be negotiated at prices consistent with the prices of Products already coveted by this Agreement for contract discontinued Products having comparable features and functions. 3. State any early Payment discounts are 3. Early Payment Discounts available. We have provided pricing that reflects all available pricing discounts and promotions in response to The County of Dupage/N1PA Solicitation 413-065.The pricing in Attachment A does not require any 4. Indicate if minimum purchase requirements which allows for the maximum purchasing flexibility.This pricing is payment will be limited to the domestic United States. accepted via credit card.Ilse, may credit card payment(s)be made online? 4. Credit Card Payment(s) '... Canon Financial Services,Inc. (CFS),Canon U.S.A.'s wholly owned leasing company,accepts check, ACH,EDI,Visa,MasterCard,and American Express for payments. Can 0-H L. CANON SOLUTIONS AMERICA Qualifications and Experience k F � � 4♦�F ids p t* a y � vx' $ S 5 s. v gn�x �Z I F �y �k 3r �� i fl $ 4 YY Canon x CANON SOLUTIONS AMERICA d I N �a s 1S y�k � Yt i ,qy. dv m � #��i `� r:•se+ NATIONALI PA 1. Company Brief History and Description Y. Provide a brief history and description of your company. Canon Inc. Canon Inc.,the parent of Canon U.S.A.,Inc.and Original Equipment Manufacturer(0E1f),is a leader in digital imaging solutions and employs over 197,000 people throughout the world.Founded in 1937 and headquartered in Tokyo,Japan,Canon Inc.is the world's largest office equipment/imaging company,with over 277 consolidated subsidiaries throughout the world.Canon,Inc.is listed fifth in the computer industry on Fortune Magazine's World's Most Admired Companies 2012 list and was ranked V33 on the 2009 Bloomberg BusinessWeek list of The 100 Best Global Brands and#10 among technology companies and#1 among office equipment companies. Canon U.S.A., Inc. Canon U.S.A.,Inc.,is a leading provider of consumer,business to business,and industrial digital imaging solutions.With approximately$45.6 billion in global revenue,its parent company,Canon Inc. CNYSF.:CAJ),ranks third overall in U.S.patents registered in 2011 and is one of Fortune Magazine's Worlds-Most Admired Companies (2012).In 2012,Canon U.S.A. received the PCMag.com Readers' Choice Award for Service and Reliability in the digital camera and printer categories For the ninth consecutive year and for camcorders For the past two years. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty,providing 100 percent U.S. based consumer service and support for all of the products it distributes. Canon Solutions America, Inc. We are one of the largest document and imaging business-to-business sales and service organizations in - the world.As one of the largest wholly awned subsidiaries of Canon U.S.A.,Inc.,we have over 130 offices covering most major metropolitan areas and continue to expand into cities where companies may benefit from working directly with a Canon U.S.A.sales subsidiary.We sell,service and support Canon's world-renowned networked office systems,graphic systems,copiers,printers,scanners,fax machines and third party software enabling solutions-backed by one of the world's most financially stable companies.As part of this,we provide both consultative services and analytical tools that assist organizations with all aspects of their document workflow and fleet management,for both Canon and C)ce products.iTuough our continuous efforts,we have been successful in leveraging the strength of Canon hardware by working with third-party software vendors to develop solutions that offer organizations a strategy and program suited for their unique industry and work environment, LANON SOLUTIONS AMEBICA MEMEMEOL, r ur fi a s a* x a- n w u z 'zkc"'� 'S-£'�+�..� '!t�'�,s���.:�ry 5 r'ti� `L .rE t u 5, �"�r s n#�.y y R: a.• � , y'.�d#.*i^:s�=tltrs'r'_,.a�.rYe+,�, '�vs '�. ,4"�'i,��„s �*`'.`f�u�"�'fi:. vs<- � ... ,a 1: '✓�: NATIONAL.1 PA Attachment A,Exhibit A, National IPA Response for National Cooperative 1. Company Brief History and Description Contract 32 Distribution, (continued) Logistics (Response to Attachment A, Exhibit A, National IPA Response for National Cooperative Contract) A. Describe hove your company Distribution, logistics proposes to distribute the produets1servic A. On January 1,2013,Ore North America,Inc.and OcE imagistics,Inc. merged into Canon Business e naharavide Solutions,Inc.,with the newly merged entity being named Canon Solutions America,inc.,a wholly owned subsidiaxe of Canon U.S.A.,Inc At Canon Solutions America,we have the benefit of the rich,diverse histories of Canon and Oce.Representing the combined strengths of these world- B. Identity all other companies that renowned brands,our newly expanded portfolio of solutions is now the mast robust in the indusup- willbe m n&cd,, This,along with the expert knowledge of our people and a shared culture of providing excellent processing. support and service,makes us well positioned to move into the future with continued success.For handling or shipping the Public Agencies outside our service area,we will contracr with the Canon Authorized Dealers. products,service to the end user B. We will utilize contacted delivery companies for the delivery and removal of all of the products.We will use common carries like Federal Express and UPS for the delivery of Parts and Supplies. C Piovide the C_ Today our distribution strucmrc is:1 Headquarter in Metville,New York,4 Zone Operations,13 number,saeand Regions,7S Branches and 133 offices covering 81%o of the U S market BPI. bcalion ofycur mu-par oistresslon D. Please sce Tab A.Method ofApproarb,Section 6.Repan and Remarking Pohg.. fa(s5as warehouses and ratan netiork as applicable. D. State any return andrestoddng policy and fees,IF appEeabL,, associatedwith returns. ocanom CANON SOLUTIONS AMERICA I ill I I 1�f t x vt` r: � a � o -• t � NATIONALIPA 2. Sales Person Employed Employed Sales Persons CSA Sales Persons Employed by State Employed by State Iront.1 Alaska `,:2 Pennsylvania 70 ' 17 Road Island 8bama Four-Zone Coverage Model: Ala i Arkansas 10; South:Carolina 1' Arizona 11 Tennessee 11 California 193 i Texas: 83 Colorado 16 Utah 20 Connecticut 24 Virginia 45" Delaware 16 Vermont 5 f Yt" art i' r Florida 60 Washington 20 Georgia 41 Wisconsin 9 .�. Hawaii 4 : Total.'. 1252 Iowa 2 Idaho 3: '.. 2 Provide the total number and location o/sales persons employed by your company, Illinois 98 Indiana :21:: On January 1,2013,several of our Kansas 20 divisions merged with Ore North Kentucky '6 7 America to become Canon Solutions Louisiana 14 America,Inc.Our name change 'Massachusetts 17. . represents the great marriage of Canon's office equipment with the equally Maryland 18 extensive geographic reach and superior Maine <5 high-quality production printers and Michigan 28 plotters produced by Ore Document Minnesota .:.13 Printing Services.We are better Missouri 10 positioned than ever to offer you more creative,sohitions while umtinwng to Mississippi 7_ streamline your processes and eliminate North Carolina 20 once manual labor-intensive tasks. Nebraska :7 '.. New 12 Hampshire New Jersey 69 New Mexico 4 Nevada "10' New York 140 Ohio 37' Oklahoma 2 Oregon 23. CANON SOLUtIONS AM€RICA #f P f �, 1,q� I(�� � 1 A I vr=iTl�11 VALI PA 3. U.S. Annual Sales (2010-2012) 3. Provide your company's annual sales in We offer you the financial backing of Canon,Inc.,one of the world's most financially stable companies, the United States for 2010,2011, with nearly S46 billion in global revenue.With 42 years in the document management industry,our and 2012. professionally trained and manufacturer certified staff is highly skilled to service and support the leading brand in the industry,Canon. We are a wholly owned sales subsidiary of Canon U.S-y.and an indirect wholly owned subsidiary of Canon Inc.Canon Inc.is a public company whose audited annual financial statement is filed with,and publicly available through,the U.S.Securities and Exchange Commission.As a public company,Canon does not snake separate publicly available financial statements for its subsidiaries. However,we are including with our proposal website links to Canon,Ine.'s latest audited financial statements and Consolidated Year End Quarterly Results for the past three years,as requested on Page 23,Numbers 10 and 3 of the RFP,respectively-They may be located on the Following websites: h�:1/www.canon com/ir/xesulta/2010hs1[201De.� htta://�v.canon.coin/ir results/2011 Zrslt20lle.pdf httb./i,ww�v_anun.cum,�iires'ults/2012 rs1t2012e�vdf h�to://www.canon.com/is/results/2013/rs1t2D13 dl e_}i3f Additional information can be Found on Canon Inc.'s investor relations website: h¢p//wax-w canon wmJ1r - 4. FEIN and Dunn & Bradstreet Report a. Submit your FEIN number: 13-2677W4. FEIN and Dunn &Bradstreet report. Please see Exhibit yi.Dunn&Bradstreet Report. e CANON SOLUTIONS PMERKA F NATIONALi PA 5. State, Political Subdivision and School District References Summarization of Experience 5. Provide summarization of your experience With over 42 years experience in the document management industry, we have worksimilar to ming provided integrated systems technologies, consultative services and analytical tools w that outlined in assisting organizations with all aspects of their document workflow. No matter what this solicitation. Provide a size your fleet is,we will provide you with a high level of support through our local minimum of account management and national help desk. three state, political subdivision or school district references for which your company has provided services.Include the references' contact person, address,phone number and email address, II CONFIDENTIAL AND PRORIETARY.We consider information about our past references (other than references supplied by public entities, some of which accompany our response) and information describing our projects and installations to be a proprietary trade secret, having the potential to cause adverse effects upon our competitive position if disclosed. Thus, we respectfully request that the following references and project information be exempt from public disclosure as it represents a trade secret. In the course of any background/reference investigation you may conduct, as described on page 23 of Request for Proposal Solicitation #13-065, we request that any responsive documents identifying client names and project information be kept confidential. canotl MOMMOMMiiiL CANON SOLUTIONS ERICA ALIPA 5. State, Political Subdivision and School District References 5. Provide a summarization of (continued) your expehence in performing work similar to - that outlined in this solicitation Provide a minimum Of three stare, polical d subvi subdivision or school distrlcf references for i - which your company has provided services.Include the references' contactperson, address,phone numberand email address. CONFIDENTIAL AND PRORIETARY.We consider information about our past references (other than references supplied by public entities, some of which accompany our response) and information describing Our projects and installations to be a proprietary trade secret, having the potential to cause adverse effects upon our competitive position if disclosed. Thus, we respectfully request that the following references and project information he exempt from public disclosure as it represents a trade secret In the course of any background/reference investigation you may condo" as described on page 23 of Request for Proposal Solicitation #13-065, we request that any responsive documents identifying client names and project information be kept confidential. r� CANON SOLUTIONS WERICA MM •• �I ;.. EML - NATIONALI 6. Resumes and Professional References 6. Provide resumes and three references (I..ferably from the public sector)for the County's primary customer service reeresenuathve(s) Resume(s)shall Include their title within the organization,a description of the type of work they will perform,the individuals' credentials, background,years .f experience and relevant experience,etc. References shall include the contract's name, phone number, email,position, organization,and the work which the offeror performed for the reference. CONFIDENTIAL AND PROPRIETARY.• We request that any responsive documents identifying individual members of our proposed product team be kept confidential to protect the personal privacy of our employees. Our usual practice should we be awarded a contract is to request redaction of names, telephone and email contacts or other personally identifiable information,but not of qualifications(e.g.years of experience). C,CAR 0-H MEMEME&L CANON SOLUTIONS AMERICA sm , r nr 1 �J A,TIONALI PA 6. Statement of Completion of Work Awarded Provide information regarding if your organization ever Due to the size of our organization and its extensive transactions throughout the country,in the ordinary failed to complete any course of business we arc occasionally involved in disputes.However,we are not involved in any such work awarded disputes that would impair or adversely affect our ability to perform under am,agreement resulting from this proposal. 7. Litigation, Bankruptcy, Reorganization 8. Provide inia-manpn regarding if your As a wholly owned subsidiary of Canon U.S.A.,we have groan in recent years.With the recent purchase firm,either of One North America by Canon,On January 1,2013 several of our divisions merged with Ore to presently or in the past,has become Canon Solutions America.In addition,by way of merger,we have assumed control of been involved in companies formerly known as Canon Business Solutions-Tereck,Inc.,as of June 30,2011,and Canon any lin'gation, Business Solu dons-NewCal,Inc.,as of December 31,2011.This recent growth provides us with bankruptcy,er additional resources and added territories with which to market and deliver the requested services reorganization. nationwide. Like many companies,we are a party to litigation against us in the normal course and scope of our business.Notwithstanding the foregoing,we are not a party to any pending or past civil litigation, judgments or claims that could have a material adverse effect on our ability to perform our obligations under an eventual agreement between the parties hereto.We believe,to the best of our knowledge, information and belief,that none of the pending or past litigation to which we are a party would be deemed nateriaL as that term is defined in the bid documents.We have never filed for baal-mptey, relief,nor have we ever been the subject of an involuntary bankruptcy petition. S. Proposed Site Manager 9. Provide the following i. Name: Reed Byhring,Manager,Major Accounts information for me offerors ii. Office Phone Number: 847.706.3404 proposed site manager. iii. Cell Phone Number: 630.370.5006 iv. Rmail Address: rhvhring�aicsa canon corn v. Correspondence Address: 425 N.Martingale Road,Schaumburg,IL 60173 Canon NEEMEEfthii,' CANON SOtUT10N5 AMEftICA yyy `* w �I if $ *.` t4,�+ .a�-1 a >Ir iy � a 'i ',� 31 t�`,•��„ d E*� a, ;� � $,t^ ;7 i� S *k NATIONALIPA 10. Audited Financial Statements 10, Provide a copy of offerw's latest audited,reviewed, or compiled We offer you the financial backing of Canon Inc.,one of the world's most financially stable companies, finan(balance statements wide revenues of over 545 billion in 2012.We are highly qualified to meet your needs.With 42 years in (balance sheet, income statement, the document management industry,our professionally rtained and manufacturer certified staff is highly statement of cash skilled to service and support the leading brand in the industry,Canon Inc. flaws,footnotes) prepared by an ICI independent We are a wholly owned sales subsidiary of Canon IJS.A. and an indirect wholly owned subsidiary of eerdfied public Canon Inc.Canon Inc.is a public company whose audited annual financial statement is filed with,and accountanf. publicly available through,the U.S.Securities and Exchange Commission.As a public company,Canon Inc.does not make separate publicly available financial statements for its subsidiaries. :. However,we are including with our proposal the latest audited financial statement and Canon Inc. Consolidated Year End Quarterly Results for the past three years as requested on Page 23,Numbers 10 and 3 of the RPP,respectively.Thcy may be located on the following websites: ham://wwtv.canon.com/ic/results/2010/rs1t2010e.pdf btLp:ZZwww.catiuti.com/it/tesLilts/201 I/rslt2ol le-pdf [I '//%wvcanon.com/ir/results/2012/rsit2012e.pf hup//www.canon.com/ir/results/2013/r%lr20l3gl c.12df if your company is not required by haderal,state and Additional infoxmanov is available on Canoe Ines investor relations wehsite: locallaw,financial htrp//www.canon.com/ir/a institutions,or company management to have audited, reviewed,or compiled financial statements prepared by an independent certified public accountant,you many submit an internally generated balance sheet and income statement instead. Can on CANON SOLUTIONS WERICA I. iI - h olll��•l ai/ I -'ill I III Ills I it i ',. 1 5 ➢ z a � i Required Forms �:arr "fix,,. . � � �, •� ,,��* w� V� z as � � „*,• r r ti n.. x _ MARKei- Uj MOM t� t p Al- r .. TgtJ�k " t V * 'hu� CANON <XUTIONS AMERICA JOHN E.ZARUBA SHERIFF LL) Civil Division (630)407-2060 ' r x 1`nl a Corrections (630)4012255 - 501 N.County Farm Road r` •"� Crime Laboratory (630)407-2100 Wheaton,118nols 60157 '� Detective Division (630)407-2323 (630)407-2000 i_: .,, yPtx Radio Room (630)407-2400 FAX(630)407-2013 Records Division (630)407-2270 www.co.dupageAuslsholTf = ,. Warrants Division (630)407-2290 OFFICE OF THE SHFRIF'F COUNTY OF DUPAOE APPROVAL FOR BACKGROUND I YYESTIGATION, CRTWNAI,HISTORY AND DRIVERS I.ICFNSF CHECK As an employee for a company under contract with DuPage County,I realize that a background investigation,criminal history,and driver's license check will be done before I can work in the DuPage County Jail.I hereby authorize the DuPage County Sheriff s Office to search any law enforcement database to conduct it. List ALL names you have ever used: L.. Name: (PRINT) LAST, FIRST MIDDLE Name: (PRINT) LAST, FIRST MIDDLE Name: (PRINT) LAST, FIRST MIDDLE Address: Apt.: City: State: Zip: Date of Birth: 1 Soc, Sec, Drivers License Number: Set: Race: Vendor: Signature: Date: Witness: DuPage County Solicitation#13-065 Page 25 of 61 i i ® ` Required Vendor Ethics Disclosure Statement Company Name: Canon Solutions America Inc. Cora any Contact Contact Phone:_ _ 847.7O6.315O BidtContractt P0: Solicitation#13-065 The DuPage County Procurement Ordinance requires the following written disclosures prior to award: 1. Every contractor,union,or vendor that is seeking or has previously obtained a contract,change orders to one(1)or more contracts,or two(2)or more individual contracts with the county resulting in an aggregate amount at or in excess$25,000,shall provide to Procurement Services Division a written disclosure of all political campaign contributions made by such contractor,union,or vendor within the current and previous calendar year to any incumbent county board member,county board chairman,or countywide elected official whose office the contract to be awarded will benefit.The contractor,union or vendor shall update such disclosure annually during the term of a multi-year contract and poor to any change order or renewal requiring approval by the county board. For purposes of this disclosure requirement,"contractor or vendor' includes owners, officers, managers, lobbyists, agents, consultants, bond counsel and underwriters counsel,subcontractors and corporate enttties under the control of the contracting person,and political action committees '.. to which the contracting person has made contributions. I have made the following campaign contributions within the current and previous calendar year: no contributions have been made enter"NONE"below. Recipient Donor Description (e.g., cash, type of Amount/Value Date Made item,in-kind service,etc.) NONE Attach additionalshests ifnecessary Sign each addedsheetandnumbereach page—(A')of_(totalpages). 2.All contractors and vendors who have obtained or are seeking contracts with the county shall disclose the names and contact information of their lobbyists, agents and representatives and all individuals who are or will be having contact with county officers or employees in relation to the contract or bid and shall update such disclosure with any changes that may occur. Lobbyists, Agents And Representatives And All Telephone Email Individuals Who Are Or WIII Be Having Contact With County Officers Or Employees In Relation To The Contract Or Bid Paul MijrPl Strategic Confront Support 84710,2411 A contractor or vendor that knowingly violates these disclosure requirements is subiect to penalties which may Include, but are not limited to,the immediate cancellation of the contract and possible disbarment from future county contracts. Continuing disclosure is required,and I agree to update this disclosure form as follows: If information changes,within five(5)days of change,or prior to county action,whichever is sooner '.. 30 days prior to the optional renewal of any contract • Annual disclosure for multi-year contracts on the anniversary of said contract • With any request for change order except those issued by the county for administrative adjustments, The full text of the county's ethics and procurement policies and ordinances are available at h"9•Nr xv:-duoaneco.ardlrountyRoardlPpliriecl 1 hereby acknowledge that I have received,h d,and understand these requirements. c� 7. Authorized Signature r `1„ c� Printed Name To4otsuqu Kuwamura Title rr -r t President � Date June P013 Page 1 of 1 Eadure to complete and return this(urm mayresultin delayor cancellation of the County's Contractual Obligation. DuPage County Solicitation#13-065 Page 26 of 6 1 -- Form ® Request for Taxpayer Give Form Vita (Rev.December!?' 1jrequester.Do not met f theasury Identification Number and Certification send to the IRS. Internal Revenue Service '.. Name(as shown on your Income tax return) Canon Solutions America,Inc. N Business nameJdisregarded entity name,it different from above m rn � Check appropriate box for federal tax classification: m ❑ IndividuaVsole proprietor CCor oration ru m p p ❑ p ❑S Corporation ❑ Partnership ❑TrusUestate aCb ❑ Limited liability company.Enter the tax classification(C=C corporation,S-8 corporation,P=partnership)D ❑Exempt payee o` c ❑ Other(see instructions)D Address number,street.and apt.or suite no. —' .� ( P ) Requester's name and address(optional) m300 Commerce Square Blvd m City,state,and ZIP code in Burlington, NJ 08016 List account numbers)here(optional) Wav Taxpayer Identification Number(TIN) Enter your TIN In the appropriate box.The TIN provided must match the name given on the"Name"line Social security"umber avoid backup withholding.For individuals,this is your social security number However,fora re _c -� resident alien,sole proprietor,or disregarded entity,sae the Pert I Instructions onn page 3.For other entities,it is your employer identification lumber(EIN).if you do not have a number,see How to get a FM 77N on page 3. Note.If the account is in more than one name,see the chart on page 4 for guidelines on whose [-Employer identification number number to enter. ' 7 3 - 2 6 7 7 0 0 4 JjM Certification Under penalties of perjury,I certify that: 1. The number shown on this form is my correct taxpayer Identification number(or I am waiting for a number to be issued to me),and 2. I am not subject to backup withholding because:(a)I am exempt from backup withholding,or(b)I have not been notified by the Internal Revenue Servlce(IRS)that I am subject to backup withholding as a result of a failure to report all interest or dividends,or(c)the IRS has noti led me that I am no longer subject to backup withholding,and 3. 1 am a U.S.citizen or other U.S.person(defined below). Certification instructions.You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return.For real estate transactions,Item 2 does not apply.For mortgage Interest paid,acquisition or abandonment of secured property,cancellation of debt contributions to an individual retirement arrangement(IRA),and generally,payments other than' er at and dividends,you are not required to sign the certificadon,but you must provide your correct TIN.See the Instructions on page 4_ - Sign Signature of Here u.s.person Date D FRO/ General Instructions Note.If a requester gives you a form other than Tom W-9 to request your TIN,you must use the requester's form if it is substantially similar Section references are to the Infernal Revenue Code unless otherwise to this Form W-9. noted. Definition of a U.S.person.For federal tax purposes,you are I Purpose of Form considered a U.S.person ITyou are: A person who is required to file an information return with the IRS must •An individual who is a U.S.citizen or U.S.resident alien, obtain your correct taxpayer identification number(TIN)to report,for •A partnership,corporation,company,or association created or example,income paid to you,real estate transactions,mortgage interest organized in the United States or under the laws of the United States, you paid,acquisition or abandonment of secured property,cancellation .An estate(other than a foreign estate),or of debt,or contributions you made to an IRA. '.. •A domestic trust(as defined in Regulations section 301.7701-7). Use Form W-9 only ff you are a U.S.person(including a resident ' alien),to provide your correct TIN to the person requesting It(the Special rules for partnerships.Partnerships that conduct a trade or requester)and,when applicable,to: business in the United States are generally required to pay a withholding tax on any foreign partners'share of income from such business. i. 1.Certify that the TIN you are giving is correct(or you are waiting for a Further,In certain cases where a Form W-9 has not been received,a number to be Issued), partnership is required to presume that a partner is a foreign person, 2.Certify that you are not subject to backup withholding,or and pay the withholding tax.Therefore,if you are a U.S.person that is a 3.Claim exemption from backup withholding if you we a U.S,exempt partner in a partnership conducting a trade or business in the United payee.if applicable,you are also certifying that as a U.S.person,your States,provide Form W-9 to the partnership to establish your U.S. allocable share of any partnership Income from a U,S.trade or business status and avoid withholding on your share of partnership income. is not subject to the withholding tax on foreign partners'share of effectively connected income. Cat.No.10231x Form W-g free.12-2011) REFERENCES The offeror must list four(4) references, listing firm name, address, telephone number and contact person to whom they have provided similar equipment, material or services for a period of not less than six(6)months. Additional references may be required. If offeror is a new business, provide references that will enable the County to determine if offeror is responsible. '... COMPANY NAME: ADDRESS: CONTACT PERSON: TELEPHONE NUMBER: COMPANY NAME: ADDRESS: CONTACT PERSON: TELEPHONE NUMBER: COMPANY NAME: ADDRESS: CONTACT PERSON: TELEPHONE NUMBER: COMPANY NAME: ADDRESS: CONTACT PERSON: TELEPHONE NUMBER: STATE THE NUMBER OF YEARS IN BUSINESS: STATE THE CURRENT NUMBER OF PERSONNEL ON STAFF: DuPage County Solicitation#13-065 Page 28 of 61 OFFEROR'S SUBCONTRACTORS FULL NAME OF OFFEROR: Canon Solutions America, Inc. CONTACT PERSON: Reed Byhring, Manager, Major Accounts, 847.706.3404 SUBCONTRACTORS: A. Will you employ subcontractors? x (YES) (NO) B. If "YES", identify with each firm's name, address, telephone number and work to be subcontracted: COMPANY NAME: ADDRESS: CONTACT PERSON: TELEPHONE NUMBER: WORK TO BE PROVIDED: COMPANY NAME: ADDRESS: CONTACT PERSON: TELEPHONE NUMBER: WORK TO BE PROVIDED: COMPANY NAME: nuPage County Solicitation#13-055 Page 29 of 61 ADDRESS: CONTACT PERSON: TELEPHONE NUMBER: WORK TO BE PROVIDED: COMPANY NAME: ADDRESS: CONTACT PERSON: TELEPHONE NUMBER: WORK TO BE PROVIDED: The Contractor will not change or use subcontractors not identified in this proposal without prior written approval from the County of DuPage. A request for a change in subcontractors shall be made in writing and will include a description of any savings that may be realized in the execution of this contract, and must be passed on to the County of DuPage. FAILURE TO PROVIDE SUBCONTRACTORS MAY BE JUST CAUSE FOR REJECTION OF OFFEROR'S PROPOSAL. DuPage County Solicitation#13-065 Page 30 of 61 SOLICITATION# 13.065 PROPOSALFORM Failure to complete this form shall result in your proposal being deemed non-responsive and rejected without further evaluation. TO: DUPAGE COUNTY: The Undersigned hereby offers and agrees to furnish the goods and/or services in compliance with all terms, scope of work, conditions, specifications, and addenda in the Request for Proposal. ADDENDA: The undersigned has read, understands and is fully cognizant of the Information to offerors, Offer and Form of Contract, all Exhibits thereto, together with any written addendum issued in connection with any of the above. The undersigned hereby acknowledges receipt of the following addendum(s): 1 2 3 (write "none' if none). In addition, the undersigned has completely and appropriately filled out all required forms. OBLIGATION: The undersigned, by submission of this Offer, hereby agrees to be obligated, if selected as the Contractor, to provide the stated goods and/or services to the County, for the term as stated herein, and to enter into a Contract with the County, in accordance with the Conditions, Scope and Terms, as well as the Form of Contract, together with any written addendum as specified above. COMPLIANCE: The undersigned hereby accepts all administrative requirements of the RFP and will be in compliance with such requirements. By submitting this Proposal Form, the offeror represents that: 1) the offeror is in compliance with any applicable ethics or anti-kickback provisions of the County's Procurement Ordinance, and 2) if awarded a contract to operate the Concession or provide the Services required in the RFP, the offeror will comply with the ethics and anti- kickback provisions of the Procurement Ordinance. NONCOLLUSION: The undersigned, by submission of this Proposal Form, hereby declares that this proposal is made without collusion with any other business making any other Proposal, or which otherwise would make a Proposal. PERFORMANCE GUARANTEE: The undersigned further agrees that if awarded the Agreement, it will submit to the County any required performance guarantee(i.e. irrevocable letter of credit or cash deposit). SUBMITTAL REQUIREMENTS: The undersigned certifies it has attached a complete response to each of the submittal requirements listed in the Evaluation Criteria and Submittal Requirements section of this RFP. DuPage County Solicitation#13-065 Page 31 of 61 No Pr000cal hall be a�Ccetxted which has not been manually signed in 1UkJfl the" ®wriate space heloLa: I certify, under penalty of perjury,that I have the legal authorization to bind the firm hereunder: For clarification of this offer, contact: Canon Solutions America, Inc. Name: Armand Lagers Company Name One Canon Park Tie; Director,Major Accounts Address Melville New York 11747 Phone:347.706.3150 City St Zip I rL I F �... Fax:1;47.706.3152 Signature b�f rsq'1 Autht�zed to Sign IY Tracie Sokol Email: alanera&csa.canon.com Printed Name Vice President.Marketing Title % 13-2677004 Federal Tax ID Acknowledged before me by Tracie Sokol (name)as VP•Marketing (title) of Canon solutions America Inc(Company)this 5th (day)of June , 201 3 . r Notary Signature: My Commission Expires: Us S z�13 Affix Seal JOSEPH B.TUCHINSKY Notary Public,Siale of New York No.0905567 Qualified in Nassau County Commission Expires August 24, DuPage County Solicitation#13-o65 Page 32 or 61 ''}§gt5+i '�`- 4� � "'i a�Ixs�., �' '. 2 r :� ,£�nr+�rTC e.4' 3 '�€u '„"�dC A�t.�' vF v=•�s.F�� tt + "ty' Y m` �i R'�xx x.. �n£r eeeN'}} z fi��, y�� Pk`rt,. dp,�s`(�vt2 'C`t4#'tdall?A'i 3' sr; ? .�t'✓a € '��E s ' °`z°+'t ''-4 .,ryx �dar�`P,yv.., it'x t "4mS`� .Pe* j g "°'vZ,�'s4u�.: ,4r�1xr'al �'S` e n1) 1sv '.` (3 rt � xd a s Y x`f NATIONALi PA EPEAT® Matrix la. Describe sister's Canon U.S.A.,Inc.became one of the Fast electronic equipment manufacturers with qualifying products Ili greealsustsumeteilly in the new imaging equipment category of F,PFAT®,a global registry for greener electronics.Canon has program.Include information on 82 registered EPEAT" multifunctional device,fax and printer models,including the unageRUNNER green/sustainable ADVANCE C9280 and(19270 PRO,which have obtained EPEAT®Gold status, the highest level of policies,products registration.Meeting EPEAT's registration criteria have helped to eliminate greenhouse gas emissions and certifications, Include information equivalent to I I million U.S.vehicles'annual impact,avoid mom than 394,000 metric tons of hazardous on equipment waste and reduce solid waste by nearly 167,000 metric tons-equivalent to nearly 86,000 U.S.households' manufactured with environmentally annual woofs. safe components. Provide the EPEATmatrix, hereln. Product Type EPEAT Gold EPEAT Silver EPEAT Bronze Unregistered Copier MFD R ran'C�s -n,'Ru rv1r a n(_•..- f'., 55 f x51) (5'4fl ,5295 R1 MFD R 1(`21u 41151 4045.4035 40^Si4035 It\5iw,1'µnglR %,,!,✓4025 PI:c,r MFD P1\y1. w1:542u Ic 4tr4W,0,1,. %114nn1d„ _MFD 1)1, nnls,n 01su1 1 2,x,(_> MFD iC.%IF59610.In,h11'S95i klw K 253e:7530 Plarrn MFD Rt( -'.5n'-5 _ ,It b45 >t5i 2515, ^31s 1531, MFD Rn 1295/ss5ts2n5 C D511) MFD It v(,2-5l0e5l6255 Ic nm 11281)(an,nlr MFD 1-510-4vi -gin,nJ it IR 10,1V 10713 ,m25 MFD cwr (IMI a �Im MFD ai( 1130 Facsimile n51a1<c1.1ss85nIr4ln;r,„o� Facsimile I is111((nr I A nI,11111, Other-Printer R,� I,514n Pun", �(. i nr ciab,n, I�r Other-Printer at.i(72-11zr�,261I P,�nr« rn1„r;r 1AW-661)(Ah, R LAll, 5an Other- Printer a jW(.1,M0, A t1R eoun Other- Printer Jc LUP nancm, Other-Printer It IAUP r_Szso Other-Printer ut I.1<P(5480 Other-Printer It LWP;Ian Other-Printer IIt s2u5 e2vs!a 8,P..... Other-Printer It 62.5 6'65,o751 Prr ki Also,please Yee Exhibit i. Casen Sustainabilit�Literature included mitb omr nipome for additional ufamatiov. ' MEMEMERL CANON SOLUTIONS AMEBICA I Exhibits k. r; 6, T $ I, rt tF ,� Y�S ���•-"Y��'kL F x yl �p fry � Y 113`s, d- 4';w f f r f 4 {x f fill CANON SOIUPONS AMERICA �u u. � Fy'*�.�4 l+'it �`i*A*� eF ter, � ` � li.Fk,.'�r`g`�r� � s y � k � as+�l1"'s.7* s r. . �c w v�t ` rw •t�p4�sa�# -. ,,e v' r� ��. � �+ 4z��'x4�"K"�>i��Y3�3*"�`'*s�✓'�C''� �` ��`Mi`rS"a .+ t $ � _ ,rp; + sr' _ NATIONAL 'II Exhibit i. Canon Sustainability Literature g EPEAT° EPEAT is a comprehensive environmental rating that helps governments,businesses and Individuals identify products that can help reduce their environmental impact. � fig4 Sip r EPA Energy Star `' EdtYI Canon works in voluntary partnership with the EPA to design products that meet the high standards �......� of Its ENERGY STAR°program. ,� SmartWaysm Transport Partnership T"Ar5PortPdrtrlor SmartWaysmTransportPartnershipwaslaunchedin2004asavoluntaryprograminthe transportation industry. r IONER CARTRIDGE Toner Cartridge Return Program i.EC.';CLihY4� ['ftC:'r�liF?i'+! In 1990,Canon became one of the first companies to collect and recycle used copier toner cartridges. Toner Container Collection Program To contribute to the goal of zero landfill waste,Canon has introduced a collection and recycling program - %' for Canon plastic toner containers. Large-Format Ink Cartridge Collection Program �r¢ t To contribute to the goal of zero landfill waste,Canon is introducing a collection and recycling a - program for Canon large-format ink cartridges. CANON SOLUTIONS AMERICA NALI PM Exhibit I. Canon Sustainability Literature (Continued) State E Waste Recycling Information Information about new state a-waste regulations covering consumer electronics. 5 Canon Consumer Products Recycling Program Canon is committed to working with our customers to ensure appropriate recycling of certain Canon consumer products to help improve the environment and our local communities. Business Copier Remanufacturing Program Contributing to our zero-landfill initiatives with high-quality rem anufactured products that are good for the environment-and make good business sense. ISO 14001 Certification Canon USA and more than 700 other Canon sites worldwide are certified to the ISO 14001 - = S standard. Product Design, Manufacturing, Recycling Canon analyzes the environmental impact of each stage of the lifecycle of Canon products. For more information,please see the Canon Generation Green Sustainability Website: h Lip:i/v✓ .usa.canon.cum/apt/html/GenerationGreen/sustainabilita.html..._.._............_..................... r MENEMENIL- CANON SOLUTIONS AMERKA f r p N`r`� x8 R {'ny3d + { i acw eb ?' a r ry4 •:e 4 tt s-yu� �,N'°`L W� 4# P;, n"+* 4 ,€t� �r� � u���#�%{p ��'� ��3 5z t��` ��$'2� •k r-�' �� � � F�S� � 3`�,r* � 3���� ����� � �� � €h, Exhibit H.Call Center By Type of Call L. Ty, C.P Canon 4fRaa Canon WlM FaertuL Canon-MP5 O.YDPS40ffl � Wigs iY4me< ,* OnePauellon PrintE4.1pawM EgvlprmMh lmayirtk° - - P } Seek. CSA-M.pdch CSA Orepalcl CSA Dlapalch CM. Dlapanh CSA blapebh CSA nwadm CSA-DisPaleb SD 45W SD dam : SD 499e" :W 4580 SD 4586 SD 45M S04586 j Tenhnhal Ae4fakenca GSA T°oh SuppM GSA Tech 3uppo0. S „Y CSA Teda Support CSA Tech Support : CBA-Tech SJPPmI CSA-Tech Support SD45B6 SD 468E Yl{E. SDg58B SO ISW 30 41B9 SO45P8 SeBan.S".6 CSA De SBuppoll CSA��W PPort T' 4 � `' rt ' ay * CSA lath SuMart CSA lath Support +a n SD 45BB SD 45W SD 45W auppllaa Included m US S.Pp9wi ;� '3�F = ESS.Suppllw= ESS 5upp9WCS CSA US and PP$ l �y F CSA-IFS and PPS Cardrael earllnel i rh# {�"., Budlrgbn.. Bulirglon supPlbe kaeoe ly S.Pdlea ltmca SD 2428 € aAi`.a W2426: SD 2429 98 4WS760pfind 1,'��=Y£�+g. Ya ' 099b]2-78]60PIbn 1,2 AN ESS SHW.Suppllw ESS Blllabl.Sup411.' } & ESS-Billable Supph. CSA LFSniMPP3 4 CSA-LFS and PPS allleble 9uppllea SdieumMag Stlliaumb4i9 : ?I'll "P" is smaymMag Suppilw M.eca Imepirg Suppl w' Itaxa Suppllw tt.ca 647-gH-T40] 641-g94J403 P 84]-RY1-"Y40b WB4]P]8780Pwn 1,3 86&412-78]B OPIbn 1,3 ESS almole Suppllea ESS Billable SuPpll... "* wa ',$ i E$S-Blllebb SupPlle. CSA US art PPS CSA US and PPS CSA-LFS and PPS Part. Sdimmburg SMaumbug �t '._ Sdsau wm :.S.PPliw Ivan¢ SUPdI.ft.. S,Pli.tat.. 847-949-]4IX5 !17 g44-]4D3 84]@14-]409 886-472 28]P apron 1,3 89&4]2-l4]80AIon I,3 nd"72]e]B Optiun 1,3 PPS&US air,ingevy PPSBLFSfa4nglrgwry, PPS B US Billing lnqulry ¢riling ln,didnd E53 Cwlomer SeMce E35-Caalomar SeMu E33 Cuaromer Service E53-Cuabmer SaMw Cadw Canl<r" Canter Cugom FB.rvl. iBurlington + owing. ealll" '190iielon (W)Itasba (SAP)Ilaaya (SAP)IW.. "SD 7471 W7471 SD 7471,: SD 7471 ':873687d846 an,5KrIIw 877sB7AQ45 ESS-Cualomar Serviw ESS C.Waa.rSaMce ESS Cuatornu SerAns ESS Customer S.A. PPS&IFS ailing Inquiry PPS&US 1918InP Odd, PPS&US along inquiry M.W. BPdlin'Wa Sudngton Sudltgton augingmn Cmhs C. Cellar 507471 W7471 SD 7471C S07471 (SAP)ieace (SAP)B.a. (SAP)Il.aca 8]]587-iW 8]]-S8]1645 07M8]-18g5 S.W. C34-Salty CSA Sales CSA-Sales C -Sal. cm-S.J. CSA-S.I. CSA-Saltyt a00.B15d,00 W0.015-0099 894B1s4oBB 090.Bi540o9 0g0.91640Dg BMB16iW0 800815""D M9091P309 ESS Customer Sa,w. ESS CWomer S.Mue ESS CrwlomerSwNce ESS Cue{wrler Sarvca ESS C.lomar SaMce ESS-Cuelomai Sardca ESS-Customer Service R DW30 'acdington eudbelon Shcrebn' audingbn BurBtgbn Bonn(n. Sudbebn SB7471 S07471 S07471 $07471 W7471 SD 7471. SD]4i1 Cmbn Funds[Sartre. Canon Finandal SeMce: Gaunt Flnandal Service Caronndn dal Service Calm)Flnanial SeMce' Cermn FlOumld SerNca' Canon Finanelai Service Lanlnp ace Flnancld SeMcea, Oct FlnemAel Services, O.Flnandal S.M.a Oca Flnmldd Ean4.. O.Fraidm S.M.. Or.Flnancid SeMm One Flnancid SeM.a Y Omer Olhar M.r Omer Other at., Mar i i� I��I III 1'i ,..ON sowrlCNi nMewU � u ������� v�.� �j ` �:a :-t qq +.. 'i'�, � �' T � ���i 't_.=•e,.� .�# � a �'a.:a .�# � �-r�- NATIONALI PA Exhibit iii. Technical Support Centers Address 1 City State Zip Contact Number 5100 Cordova Street Anchorage AK 99503 907-562-0934:. 206 Barnette Street Fairbanks AK 99701 907 562 0934 431 North.Franklin Street: Juneau AK.- 99801 :907-562-0934 1876 Kinsey Road Dothan AL 36303 334-793-6711 3059 Dauphin Square r Mobile AL.. 30607 251 476 2807'' ' Connector '- 33 Barber Court Birmingham AL 35209 205-944-0621 380 Arba Street Montgomery AL 36104 '`334-265-9578 3711 Resource Drive Tuscaloosa AL 35401 334-265 9578 721 West-9th Street little Rock AR 72201 1501-370-2679': x223 1475 N.Scottsdale Road Scottsdale AZ 85257 480-295-3075 3838 North Central Phoenix -r AZ ! 85012 Avenue '.. 4710 East Elwood Street Phoenix AZ 85040 300 Westmont Drive San Pedro CA 95134 310 217 3770 6723 Sierra Court Dublin CA 94568 3831 North:Freeway Blvd Sacramento CA 95834 '916-419-6975 26901 Agoura Road Calabasas Hills CA 91301 818 871 6770 3237 East Guasti Road ".: Ontario CA.`. 91761 909 390-7420 3210 El Camino Real Irvine CA 95131 909 393 3668 1055 West Seventh Street Las Angeles CA - 90017 213-629-6778 1 3300 North First Street San Jose CA 95134 408 468-2376 3300 North First Street : San Josei:. CA'... 95134 1350 Treat Blvd Walnut Creek CA 94597 925 465 8464 546 Portal Street Cotatl CA' 94931 707-665-9500 : 1651 Myrtle Avenue Eureka CA 95501 541-772-9174 387N State Street Ukiah 'CA 95482 707468-1237'- 9330 Scranton Road San Diego CA 92121 858 202-3940 15975 Alton::Parkway - Irvine CA ` 92618 949 453 6912.: 15975 Alton Parkway _ Irvine CA 92618 201 California St San Francisco CA 94111 '.415-977-3402 201 California St San Francisco CA 94111 408-468-2376 707 Wilshire Boulevard Los Angeles CA'. 90017 19 Upper Ragsdale Drive Monterey CA 93940 CANON SOLUTIONS AMERICA - •1 � I II�uI, I ^i e � •II j �I I I �Ill�l I i r e � �F$ � 't},•ci�(S gsx a v.ya"�''� `�xJ x, r` '�ri 4 'rya. r �� 4��� � '�y' Address 1. city �— State Fip ;Contact Number110 West Walnut Street Carson CA 90248 310 217 3640 2417 E Carson Street Long Beach CA s 90810 <:310-217-3526 1455 South.Auto Center Ontario CA 91761 Drive 9810 Summers Ridge San Diego CA 92121 Road 1000 W.6th Street Los Angeles CA 90017 6435 Ventura Boulevard:. Ventura CA. 93003 7002 South Revere Centennial CO 80112 303 209-8352 Parkway 7555 East Hampden Denver CO. 80231 ':303-2t19-8320 Avenue Front Range Bus Center Loveland CO 80538 One Parrott Drive Shelton CT 06484 ;203-447-1814 100 Oakview Drive Trumbull CT 06611 203 365-7499 100 Prestige Park Road East Hartford CT- 06108 ::no phone listed 7 845 Brook Street Rocky Hill CT 06067 860-257-3994 200 Bellevue Parkway r:: Wilmington DE:: 19809 .302 793-4003 2416 Lake Orange Drive Orlando FL 32837 407-816-4801 5600.Broken Sound Boca Raton FL1 33487 :i561-994-71.05. Boulevard 5600 Broken Sound Boca Raton FL 33487 561-994-7105 Boulevard 5600 Broken Sound Boca Raton FL. 33487 +561 994-7105 Boulevard 3070 Venture Lane Melbourne FL 32934 321-757-6203 6639 Southpomt Parkway Jacksonville FL a 32216 904-296-0720 7975 NW 154th Street Miami Lakes FL 33016 305-231-1081 501E.Kennedy Tampa FL: 33602 Boulevard. 5625 Oakbrook Parkway Norcross GA 30093 678-728-4403 5625 Oakbrook Drive Norcross.: GA 30093 :.578-728-4403. :r 307 Grand Island Drive Albany GA 31707 912 285 8802 4100 Riverside Drive Macon GA:: 31210 t 912-285-8802' 125 AirportPark Drive Savannah GA 31408 904-2960720 3970 Brunswick Highway. Waycross GA. 31503 912-285-8802 210 Ward Avenue Honolulu HI 96814 8085256455 21.0 Ward Avenue ' Honolulu HI. 96814 808-525-6455... " 228 South Cale Road Boise ID 83709 509-242 2153 610 West Hubbard Coeur d'Alene ID 83814. 509-242-2153 200 South Almon Moscow ID 83843 509 242 2153 123 South Third Street Sandpoint ID 83864 509-242-2153. 1333 Butterfield Read Downers"Grove IL 60515 630 874 2230 311 S.Wacker Drive Chicago-` IL: 60606 -'312-294-2889 CANON SOLUTIONS AMERICA It t 9k'�n NATIONALIPA Address 1 City State Zip Contact Number 1800 Bruning Drive West Itasca IL f: 60143 630582 5621 223 W.Jackson Blvd Chicago IL 60606 312-294-2882 10305 Beaudin Boulevard Woodridge IL 60517 630-343.3610 425 North Martingale Schaumburg IL 60173 847-706-3721 Road 5450 North Cumberland Chicago !: IL 'I 60656 312-294-2992'-: Avenue .. 6915 Innovation Drive Fort Wayne IN 46818 260-436-7395 2420 Viridian Drive South Bend IN 46628 260-436-7395i. 550 Congressional Carmel IN 46032 317-810-0731 Boulevard 7300 W 110th Street Overland Park KS '1 6210 913-599.6608 r: 3214 Southwest 29th Topeka KS 66614 913-599-6608 Street 8201 East 34th Street Wichita KS k 67226 913-599-6608<. :. North 10400 Linn Station Road Louisville KY 40223 502-493-3423 2285 Executive Drive Lexington KY r 40505 1859-825-6013 113 America Drive Scott LA 70507 337 235 1391 x32 241 Ryan Street Lake Charles LA:° 70601 :337-235-1391 x32 111151ndustriplex Baton Rouge LA 70809 504 837 4993 Boulevard 2323 Edenborn Avenue +' Metairie LA 70002 504-837-4993::' 3501 N.Causeway Blvd. Metairie LA 70002 504-837-4993 233 Equity Boulevard Houma S LA 70360 504-868-4165 40 Broad Street Boston MA 2109 617-423-4516 6011 University Boulevard. Ellicott City MD' 21043 410480-7101 9629 Philadelphia Road Baltimore MD 21237 346 Harlow:Street Bangor ME:`: 04401 "207 774-5936'; Second Tee Business Portland ME 04103 207-774-5936 Condo '. 330 E.Beltline NE '' Grand Rapids MI < 49506 248 489-9818 27005 Hills Tech Drive Farmington MI 48331 248 489-9818 Hills 4660 S.Hagadom Road ^ East Lansing MI 48B23 2750 Blue Water Road Eagan MN 55121 952-210-6075 '.. 4801 W.81 at Street Bloomington MN : 55437 6 CityPlace Drive Creve Coeur MO 63141 314-432-9801 'i 9480 Three Rivers Road Gulfport 1 MS 39501 228-863-0458 2401 Hardy Street Hattiesburg MS 39401 228-863-0458 119 Marketridge Drive Rldgeland`. MS.- 39157 228-863-0458 4319 South Alston Durham NC 27713 919-433-1593 Avenue 8720 Red Oak Boulevard Charlotte NC t 28217 704-778-4645:: c I CANON SOLUTIONS AMEMCA e W14-mm",111 v . mteg`' ,s,�� �e, �€ fits-w TI4N LIPA Address 1 City s State Zip Contact Number 593 Airport Boulevard Morrisville NC:. 27560 - 3701 O Street Lincoln NE 68510 402-592-9130 6940 South 108th Street 'Omaha NE 68128 -402-592-9130 640 Marlboro Street Keene NH 03431 802 860 0744 31 Old Etna Road Lebanon: NH. 03766 ;802-860 0744 15 Constitution Drive Bedford NH 03110 207 774-5936 1817 Route 130 Burlington NJ:: 8016 ::609-239-6518 Two Center Court Totowa NJ 07512 973 890 7452 14000 Commerce Mt.Laurel NJ 08054 ':609-239-6421: Parkway 115 W Century Road Paramus NJ 07652 201-225-7307 11 Commerce Drive Cranford` NJ 7016 =908-709-2950 100 Ridge Road Jamesburg NJ 08831 609-699-4564 100 Ridge Road Jamesburg NJ 08831 732-521-7160 302 Commerce Square Burlington NJ 08016 609-239-6302 Boulevard 300 Commerce Square:: Burlington NJ- 08016 :609-239-6302 Boulevard 8000 Midlantic Drive Mount Laurel NJ 8054 609-239-6421 3401 Candelana NE Albuquerque NM. 87107 :.801-412-6400 2222 East 20th Street Farmington NM 87401 801 412-6401 1400 Greg Street Sparks NV.. 84931 775-826-3363 6870 Paradise Road Las Vegas NV 89119 702-473 7310 5 Dakota Drive lake Success NY: 11042 "516-328-4045 5 Dakota Dnve Lake Success NY 11042 516 328 4045 1311 Mamaroneck White Plains NY 10605':' 914-286-8907 Avenue 18 Corporate Woods Albany NY 12211 518-465-2221 Boulevard 61 Broadway New.York NY: 10006 212742-2511. 125 Park Avenue New York NY 16017 212-850 1065 1800 Wait Whitman Road Melville NY 11747 :.631-844-271.1 370 Lexington New York NY 10006 212 922 0701 $00 Crossi Office Fairport" NY 14450 607-765-6550 Park 50 Broadway Hawthorne NY 10532 1333.Broadway New York NY 10018 4900 Parkway Drive Mason 0H 45040 6146629904 5200 Upper Metro Place Dublin -OH 43017 614-662-9904 2525 Rohr Road Lockbourne OH 43137 614 491 1434 6100 Oak Tree Boulevard . 'Independence OH 44131. 412-474-1500 = d an On CANON SOLUTIONS"RICA e a II y NATIONALIPA Address 1 city State Zip Contact Number 1724 Indian:Wood Circle Maumee OH I. 43537 260-436 7395 2 Prestige Place Miamisburg OH 45342 614-662-9904 5700 SW 36th Street r. Oklahoma City OK`: 73179 817-345-4272 9401 SW Nimbus Avenue Beaverton OR 97008 503-277-1140 1020 Greenacres Road Eugene " OR 97408 541-772-9174 f 1020 Knutson Medford OR 97504 541-772-9174 16416 Southwest 72nd Portland OR 97224 503-431-3986 Avenue - - - 16535 Southwest 72nd Portland OR 97224 503-431-3986 Avenue 2280 N.W.Stewart Roseburg OR 97471 541-772-9174 Parkway 726 Hawthorne Avenue Salem OR 97301 541-772-9174 Northeast 5020 Ritter Road Mechanicsburg PA" 17065 717 796-9970 800 Enterprise Drive Horsham PA 19044 215 682 5900 1650:Market Street Philadelphia PA 19103 r215-209-6201, 500 Lindbergh Drive Moon PA 15108 412-474-1500 Township One Bala Plaza Bala Cynwyd PA 19004 -610 617-2186.1' One Bala Plaza Bala Cynwyd PA 19004 610 617-2186 117 Metro:Center Warwick RI.. 02886 401732-3079 Boulevard 850 Waterman Avenue East RI 02914 401-732-7048 Providence 101 Corporate Boulevard West Columbia SC 29169 5416 Middlebrook Pike Knoxville TN 37921 865-291-3879 421 Great Circle Drive Nashville TN'. 37228- '615-238-6241 402 BNA Drive Nashville TN 37217 615-238-6241 1210 IN,Post Road '. .Houston TX 77055 -:.281 949-2676. 1300 Post Oak Boulevard Houston TX 77056 14241 Dallas Parkway Dallas -TX_ 75254 214 267-7301. 1817 West Braker Lane Austin TX 78758 512-506-2080 12515,7:Research Austin TX 78759 '512-506-2080 Boulevard 14220 Northbrook Drive San Antonio TX 78232 512-506-2080 7510 Calder Avenue Beaumont TX - 7706 :409-351-9733 1132 Northwest Stallings Nacogdoches TX 75964 409-866-2422 Drive 860 West Airport Freeway, . Hurst TX 76054 817-345-4272.. 5800 Campus Circle Drive Irving TX 75063 214-257-7311 2930 W Sam Houston Houston : TX 77043 Parkway North 298 Mercer Way Salt Lake City UT 84115 801-461-7635 573 West 1830 North Orem UT. 84057: 801-412-6400 q1 CANON SOLUTIONS AMERICA I II 4 I .. NA i I� Address 1 City State Zip Contact Number 2441 North Main Street t Sunset I UT 84015 =801412-6400 1325 West 2200 South West Valley UT 84119 801 412 6400 City 6464 General Greenway: Alexandria VA 22312 703-914-3103 1919 Gallows Road Vienna VA 22182 703-442-1351 192 Ballard Court Virginia Beach VA 23,462 757497-4648 4701 Cox Road Glen Allen VA 23060 804 270 0708 3901 Westene Parkway. Richmond r.VA 23233 894-270-0708 2110 Washington Arlington VA 22204 703 807 3972 Boulevard 6800 Versar Center Drive Springfield VA 22151 }'(703).247-3923" 520 Avenue D Williston VT 05495 802-860-0744 7136 10102 East Knox Avenue 'Spokane WA 99206 509-242-2153 ' 8601 West Clearwater Kennewick WA 99336 509 575 0734 Avenue 801 West Yanma Avenue Yakima WA 98902 '..509-575.0734 1300 Southwest 7th Renton WA 98057 425 873-1800 Street 20800 Swenson Drive. Waukesha WI 53186 `"`262-785-43O1 an 0-H CANON SOLUTIONS AMERICA II I`I yn as sar tt � ;{a•a§, 'kd �aF lg vvs Ir,iv-nw'"L¢�e xA s+.�,. `f r �z Sg$�:saa4" Y�.b'�s � -te ��;�, i't k""+ 4t" �,a�'n f r€*a�G 'k,n"1" '�sST y`7*"=3 I,.:. a n 'ssx9S�p.:Fd'f $•vk € ck' e4t3+€9.� i.4 R�� �,���� �F {� '� 4 F Y=., i,�>x�.�.....'. #= .z�i#'. ,44§.. 1. NATIONALIPA Exhibit iv. Example Warranty Statement 10 Warranty a. Describe the warranty period Warranty periods and programs are specific to the devices delivered under the contract.Equipment will /a proposed productsr conform to"manufacturer specifications' as opposed to"specifications of this Contract." b. SubmitoNarors, We warrant the Canon Brand equipment we supply will be free from defects in material and warranty program. workmanship for 90-days fsoin the date of delivery.In addition,after such 90-day period,we will maintain such equipment in good operating order per manufacturer's specifications provided,subject to normal use.For a complete description of our limited warranty,please see attached Acquisition,Lease and Maintenance agreements included in Section A.Melhad ef'Approoch, 16.,4ddilionalAgreemetits. Below is an example of our Replacement Guarantee for Canon multifunctional devices: Replacement Guarantee Within four(4)years of original installation of any newly,installed Canon brand equipment covered under an active Maintenance agreement,at your written request we will,replace such equipment with a like unit if you meet the following three conditions: (1) The equipment is continuously under our Maintenance Agreement from date of installation; (2) You fiilfill all of the teems of the Maintenance Agreement applicable to you,and; (3) Before requesting a replacement unit,you give us the opportunity to cure any service problems which you may have with the equipment In the event that an item of equipment is inoperable for a period in excess of sixteen(16)consecutive business hours,we will supply a loaner unit until the machine is restored to good working order. Canon � CANON SOLUi1ON5 AMERICA `�s ".A'<^xy� � 't7�+y� r d �✓S� s ik`�� # �"•.. s'�i ��"" �� �M . s y° ? �, ,�7*� s r �'"( y NA?IONALI PA Exhibit v. Company Description We are a Canon U.S.A.,Inc. company providing integrated systems technology that comprises one of the strongest solutions portfolios in the document management industry. Our unique and successful heritage is built upon an ability to offer benchmark levels of service and support. Combining the strengths of the Canon Group companies we provide industry leading enterprise services, advanced production print technology and large format solutions supported by experienced professional service offerings. Our solutions help companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious. A wholly owned subsidiary of Canon U.S.A, Inc. we are headquartered in Melville, NY and have nearly 7,000 employees in 130 offices across the country. For more information,please visit csa.canon.com. We continue to expand into cities where companies may benefit from working directly with a Canon U.S.A., Inc. sales subsidiary. Canon has once again been recognized as the number-one brand leader in the overall copier market and in every- speed segment of the black-and-white copier market evaluated in the U.S., according N £"<< to Gartner Dataquest'. Canon has been #1 in U.S. black-and-white and color copier placements for the 13`h consecutive year. r 4 *The Gartner Dataquest research studies focused on market sbare for color and black-and-white copiers of both di gidal and analog technalagy far 2009, ncluhng PC copiers(1-10ppm) and copiers in Segments 1-6, which range in speed from 11 to 91+ copier per-minute (epm). Canon is a nearly$46 billion company that pursues global diversification with regional operations in the Americas, Europe and Asia. In our global structure, each region handles comprehensive sales and marketing duties.Throughout the group there are 197,386 employees and 294 research, manufacturing, and sales subsidiaries. I✓L �� YWlla I j �'I ® ! My �1i4 �lI' III I I CANON SOWTIONS AMERICA N, TIO JALIPQ The high priority Canon places on its Global R&D effort is evident in its devotion of more than 8.5% of annual revenues. Canon's worldwide research and development investment approached $3.9 billion in 2010. Canon's efforts in this area include a more regional focus in order to develop technologies that meet the specific demands encountered in the Americas, Europe, and Asia. Based upon the number of registered US patents filed by Canon,you can easily conclude that we have spent our Research &Development dollars effectively. Over the last 18 years, Canon has consistently ranked within the top four in this critical category. We offer many unique benefits. One area that has been a welcome addition to our offerings is the National Technology Solutions Center (NTSC). 'Ibis truly sets us apart. It offers a single, simplified resource for a full range of technologies, as well as implementation and help desk support. In addition,national customers enjoy consistent best-in-class support for all their locations nationwide. A staff of product and software application experts is directly accessible to assist our customers with the continual task of streamlining workflow processes through innovative technology. Given all of these areas of support,it is easy to see why we position ourselves as a total document management solutionsYl provider. Our diversified portfolio of solutions touches upon every point of the document cycle within a given workflow. There are many reasons why we arc a premier choice for you to consider for your imaging systems/document management needs. Here are a few: 1. We are a single source solutions provider. Our hardware, software, and third party enablers combine for one of the most diverse portfolios in the industry. 2. We are a Canon U.S.A., Inc. Company. The relationship we have with our parent company is a strong and valued one We are committed to providing outstanding quality and value that lives up to the Canon name. 3. Canon office equipment is the #1 brand in the industry. Being#1 is not reason enough to partner with any company. It does however provide assurance that the technology is widely accepted and utilized in the ever-changing world of business. Staying ahead of the technological curve requires a commitment to excellence that never ceases - from research and development to manufacturing and marketing. s* an 0-H IMMEMON&L CANON SDU7fiON5 AMERIG 'y"� 'i 4'f� 4q�'�1� !3 N ry a�. Yi• t� x s 5 #�j r r y� �' � `� �.�#�. X; NATIONALIPA 4. Our ability to draw upon the support of Canon U.S.A., Inc. and the technology they represent, yet still have the flexibility to create local programs which meet the specific needs of the markets we support,is a one/two combination rarely found in business. 5. The addition of programs such as NTSC shows the level of commitment we have to supporting our customers.We will continue to develop ways in which to improve our capabilities and ultimately provide you with outstanding customer service. To that end: a. We will listen to understand your requirements. '...... b. We will provide the necessary solutions to meet those requirements. c. From a financial perspective, we will provide benchmark value. d. We vvill offer outstanding service and support to ensure your ongoing satisfaction. II g, CANON SOLUTIONS AMEpICA h DNBi Page 1 of 17 III >g p � Pnmeday. Steven Cohen - - P1 �4 P�43tt7 ,CT92 174 Pehrenmdy May01,2013. Live Report: CANON SOLUTIONS AMERICA,INC. 0-U-N-50 Nembse U1-161457e Trade Names:(SUBSIDIARY OF CANON U S.A.,INC..MELVILLE,NY) Endoraeme.NBlllinB Reterencs:smhan®soluHans canon con. 0&a Atltlrees E em ndarseab: .conone2mAldn.c,on oon, Address One Canon Perk Location Type ...Egosnx..(subsitlmry( M.'Ma.NY-117b7 Web „wucss,.eaoo.omn Phone C1330-6wo 7 Fa, Company Summary _ . Currency:Shown in USD unless otherwise indicated 73 Score Be, Company News PAYDExm AV` 70 Commercial Credit score Class ; a Today: Wednesday, May 01, 2013 '., Fanrclal sbaaa soma Ciaas This company is not currently tracked for Corn perry Nsws. ME Farm, 1R3 Credit Cmil-n&a Aggressive III antroo CredoU it-D&e Cnnsa,valroe aco,aaa.ou Bvion,cy Found N Pon—d EyFirsmIn Detailed Trade Risk insight^" Public Filings Days Beyond Terms Past 3 Months The following data includes both open and closed filings found In D&B's database on this company. 27 Days Record Type Namberof Recorde Milo natal 9 Bankmpldee a Dollar-weighted average of 21 payment experiences grrdgmerrls n reported from 7 Companies IJans 1 alilgilll 'I Recent Derogatory Events salrs t 10113111 �I Feb-13 Mar-13 Apr-13 UCCe _ 20 _ 111oe12. The public record items contained herein may have Placed for Collection - - - been paid,terminated,vacated or released prior to —— --------- — — lodays date. Bad Debt Written Off - - D&B Company Overview This Is a headquarters(subsidiary)location Branchis.)or IDNiaien(al exist Y Chief Eaecuays YOROKUADACHI.CEO- CHB file://C:\Documents and Settings\MO8113\Local Settings\Temp\notesC9812B\contentsl.html 5/8/2013 DNBi Page 2 of 17 Year Started 1971 Employees 6600(125 Here) Financing SECURED SIC ]389 Now or mishaps Business services NAICS 561991 History Stan. CLEAR Corporate Linkage Global Ultimate Company City,Country D-U+LS®NUMBER CANONINC. OTA-KU,JAPAN E9-0rW-9662 Parent Company City.Stets D-U-N-SPS NUMBER CAN0N UCA.,INC. MELVILLE,Now York 0415T((K2 Branches(Domestic) Company City,Some D-U-N-SS NUMBER CANON SOLUTIONS AMER CA,INC DOWNERS GROVE.IIOnols 00-233-0889 CANON SOLUTIONS AMER!CA,INC. LOSANGELES,Cenfomia CO-270-2863 CANON SOLUTIONS AMERICA,I NC. SALT LAKE CITY,Cloth 00-3819328 CANON SOLUTIONS AMERICA,INC. PARAMUS,New Jersey 00-8141384 CANON SOLUTIONS AMERICA,INC. NEW HYDE PARK,Nev York 00-861-5895 CANON SOLUTIONS AMERICA,INC. CHICAGO,Il ie O1-743OC22 CANON SOLUTIONS AMERICA INC. CHICAGO,Illinois 01-937 0209 CANON SOLUTIONS AMERICA,INC. BOCA RATON,Floods 02 O 7,3522 CANON SOLUTIONS AMERICA INC. ENGLEWOOO,Coloradc 02-6019576 CANON SOLUTIONS AMIERICA.INC. 'TASCA,1 ill 02-765-6805 CANON SOLUTIONS AMERICA,INC. PORTLAND.Oregon 03rkM5d905 CANON SOLUTIONS AMERICA INC. AGOURAHILLS.Ceivania 04227b516 CANON SOLUTIONS AMERICA INC. SAN DIEGO Calonois 04-891-8432 CANON SOLUTIONS AMERICA,INC LACY,Michigan 09-792-9890 CANON SOLUTIONS AMERICA,INC CWCACO.Illinois O6-724-0148 CANON SOLUTIONS AMERICA,INC. WOOOCLIFF LAKE,Nary Jersey 07-0035302 CANON SOLUTIONS AMERICA,INC. FARMINGTON MICM9an 36-192-7403 _. _.. CANON SOLUTIONS AMERICA,INC_ CRANFORD,New Jereay 10.758-6238 CANON SOWTIONS AMERICA,INC PASADENA Celifoniia 11-963-89<9 CANON SOLJTIONS AMERICA,INC. SOUTH SAN FRANCISCO,CAmo nla 11A89-9314 CANON SOLUTIONS AMERICA,INC_ MASON,Orb 12-102-3718 CANON SOLUTIONS AMERICA,INC. VIRGINIA BEACH.Air la 12-317-7813 CANON SOLUTIONS AMERICA,INC. CORAOPOLIS,Pennsylvania 1 2301 43 3 9 CANON SOLUTIONS AMERICA,INC. ELLICOTTCITY,Marra 12-F,26-2859 CANON SOLUTIONS AMERICA,INC. BEDFORD,New Hampshire 12A34-9359 Thle Ilst N Il mited to the first 25 sharpness. For the complete list Please boon to UNI and view she Dynamic Family IIee Information. file://C:\Documents and Settings\M08113\Local Settings\Temp\notesC9812Mcontents11tml 5/8/2013 DNBi Page 3 of 17 Affiliates(Domestic) Company City,Stater D-U-N-Bx NUMBER CANON FINANCIAL SERVICES,INC. MOUNT LAUREL.New Jersey 02-197 4928 CANON BUSINESS SOLUTIONS SALT LAKE CRY,Utah OS951-3960 CANON BUSINESS SOLUTIONS-WEST GARDENA,California 0]2D-3220 _. -_._.. CANON INFORMATION TECHNOLOGY SERVICES,INC, CHESAPEAKE,Virginia 12-8400508 CANON VIRGINIA INC NEWPORT NEWS,Nyinla 15324-0531 CANON BUSINESS SOLUTIONS-TEREOK,INC. DURHAM North Caroline 15-782-0699 _._ CANON US.LIFE SCIENCES,INC. ROCKVILLE,Maryland 17-961-0tg9 CANON BUSINESS SOLUTIONS,INC NEW YORK,New YOM 06493-50]] CANON DEVELOPMENT AMERICAS,INC. IRVINE,CaNkmla 62-155-2520 CANON BUSINESS PROCESS SERVICES,INC. NEWYORK,New York 70.689-8726 CANON LATIN AMERICA,INC. MIAMI,111 94 408 9432 VIRTUAL IMAGING.INC. BOCA RATON,Florida 88-4]]-4951 Affiliates(International) Company City,Country D-U-N-a9 NUMBER Ca on Canada In. MISSISSAUGA,CANADA 20a70 1541 Caron do Brand lndeatrla.Comerdo Ltd.. SAO PAULO.BRAZIL 84151-U24 CANON ARGENTINA S.A. am.d d.Buenoa Anw,ARGENTINA 97-01"895 Predictive Scores Currency:Shown in USD unless otherwise indicated Credit Capacity Summary This credit rating was assigned because of D&Bs assessment of the companys creditworthiness.For more information,see the D&B Rating Key Numbarolemployeaa:iR Indicates i0 or more employees D&B Rating: 1R3 Cmnposite credit ap,r,dw.L 3 1.fair The 1 R and 2R ratings categories reflect company size based on the total number of employees for the business.They are assigned to business files that do not contain a current financial statement.In 1 R and 2R Ratings,the 2,3,or 4 creditworthiness indicator is based on analysis by D&B of public Things,trade payments,business age and other important factors.2 is the highest Composite Credit Appraisal a company not supplying D&B with current financial information can receive. Below is an overview of the companys Namber of Employ... 5 69g 11z5 herel rating history since 01 Al.1991 Total: D&B Rating Data Applled IRS W-01-2011 iR4 07-12-2011 IRS 11-30-20a4 Payment Activity: He...d on 236 ..'aria.....) 1 RA - 12-31-2001 Average High Credit: 20,580 IRS 12-04-2001 Hlgherst Credit: 900,000 1R4 12-21-2000 Tolal Highest Credit: 3,881,000 1R3 05-131998 - 1R4 04A 1997 1R3 02-22-1997 - - 01-01-1991 D&B Credit Limit Recommendation I file://C:\Documents and Settings\M08113Tocal Settings\Temp\notesC9812B\contentsl.html 5/8/2013 DNBi Page 4 of 17 Cen jAiv...dit Limit 400,000 Aggressive cratl0 Limit 900,000 Rhk enapory for thla business: LOW The Credit Limit Recommendation(CLR)is intended to serve as a directional benchmark for all businesses within the same line of business or industry,and is not calculated based on any individual business.Thus,the CLR is intended to help guide the credit limit decision.and must be balanced in combination with other elements which reflect the individual company's size,financial strength.payment history,and credit worthiness,all of which can be derived from D&B reports. Risk is assessed using D&Bs scoring methodology and is one factor used to create the recommended limits.See Help for details. Financial Stress Class Summary The Financial Stress Score predicts the likelihood of a firm ceasing business without paying all creditors in full,or reorganization or obtaining relief from creditors under statelfederal law over the next 12 months.Scores were calculated using a statistically valid model derived from D&Bs extensive data files. The Financial Stress Class of 2 for this company shows thatfirms with this class had a failure rate of 0.09%(9 per 10,000),which is lower than the average of businesses in D&Be database _ Financial Stress Class: 2 . (Lowest Risk:1;Highest RIsk:5) Moderate risk of severe financial stress,such as a bankruptcy,over the next 12 months- ' Probability of Failure: Among Businesses with this Class:0.09% (9 per 10,000) Financial Stress National Percentile: 71 (Highest Risk:1;Lowest Risk:100) Financial Stress Score: 1515 (Highest Risk: 1,001;Lowest Risk: 1,875) Average of Businesses in D&Bs database:0.48% (48 per 10,000) The Financial Stress Class of tllls business b Wia d on the fo11mv1n9 factors: Low proportion of satisfactory payment experiences to total payment experiences. UCC Filings reported. High proportion of past due balances to total amount owing. High number of inquiries to D&B over last 12 months. Notes. The Financial Stress Class indicates that this Flmt shares some of the same business and financial characteristics of other companies with this classification.It does not mean the firm will necessarily experience financial stress. The Probability of Failure shows the percentage of firms in a given Class that discontinued operations over the past year with loss to creditors.The Probability of Failure-National Average represents the national failure rate and is provided for comparative purposes. The Financial Stress National Percentile reflects the relative ranking of a company among all storable companies in D&Bs file. The Financial Stress Score offers a more precise measure of the level of risk than the Class and Percentile.It is especially helpful to customers using a scorecard approach to determining overall business performance. norms National v, This Businaaa 71 w,— MIDDLEATLANTIC 44 Induaby'.BUSINESS,LECAL AND ENGINEERING SERVICES 52 Fmployae mngQ 500+ 61 Yeers in Business:26, 77 This Business has a Financial Stress Percentile that shows: • Lowar mck than surer companies in the same region. • Lower nsk than other companies In the same innustry. • Lower risk than.1i companies In the same employee size reuse_ • 4lgher nsk than other companies with a comparable number of years In business. file://C_ADocuments and SettingsW08113\Local Settings\Temp\notesC9812B\contentsl.html 5/8/2013 F- DNBi Page 5 of 17 Credit Score Summary The Commercial Credit Score predicts the likelihood that a company will pay its bills in a severely delinquent manner(90 days or more past terms),obtain legal relief from creditors or cease operations without paying all creditors in full over the next 12 months.Scores are calculated using a statistically valid model derived from D&B's extensive data files. The Credit Score class of 3 for this company shows that 18.4%of firms with this class paid one or more bills severely delinquent,which is lower than the average of businesses In D&B's database, Credit Score Class: 3 t" Lowest Risk:l;Highest Risk:5 Incidence of Delinquent Payment Among Companies with this Classification: 18.40% Average compared to businesses In D&Bs database: 23,50% Credit Score Percentile: 70 (Highest Risk:1;Lowest Risk:100) Credit Score: 450 (Highest Risk:101;Lowest Risk:670) The Gross score class of tile business Is based on the following rearm; Most recent amount past due. Composite credit appraisal is rated fair. High proportion of past due balances to total amount owing. Insufficient number of payment experiences. Notes: The Commercial Credit Score Risk Class indicates that this firm shares some of the same business and financial characteristics of other '.. companies with this classification.It does not mean the firm will necessarily experience severe delinquency. The incidence of delinquency shows the percentage of firms In a given percentile that are likely to pay creditors in a severely delinquent '.. manner.The average incidence of delinquency Is based on businesses In D&B's database and Is provided for comparative purposes. I.. The Commercial Credit Score percentile reflects the relative ranking of a firm among all storable companies in D&B's file. j The Commercial Credit Score offers a more precise measure of the level of risk than the Risk Class and Percentile.It Is especially helpful to customers using a scorecard approach to determining overall business performance. Norms National% [his a nags ro Region:MIDDLE ATLANTIC 57 Industry:BUSINESS,LEGAL AND ENGINEERING SERVICES 46 Employee range:500. 85 Years in Terrors:26- 66 This business has a Credit Score Percentile that shows: e Lower risk than other companies in he same region a Lower risk than other companies in the same Industry. e Higher Ask than other companies in the same employee sire range. '. • Higher dsk Nan other companies win a comparable number of years in business. Trade Payments Currency:Shown In USD unless otherwise indicated ' D&B PAYDEX® The D&B PAYDEX is a unique,weighted indicator of payment performance based on payment experiences as reported to D&B by trader references.Learn more about the DO PAYDEX Timeliness of historical payments for this company. Current PAYDEX ix 10 Equal to 15 days beyond terms(Pays more slowly than the average for its industry of 6 days beyond terms j led.."M.di le rc Equal to 6 days beyond terms Payment Trend enrrenay In ) Down,compared to payments three months ago Indications of slowness can be the result of dispute over merchandise,skipped invoices etc.Accounts are sometimes placed for col lecuon file:PC:\Doeuments and Settings\M08113\Local Settings\Temp\notesC9812B\contentsl.html 5/8/2013 DNBi Page 6 of 17 even though the existence or amount of the debt is disputed. Total payment Experiences in i File(HQ) 236 Payments Minin Terms(net weighted) - 77 Trade Experiences with Slow or Negative Payments(%) 25.85 Total Plamd For collector 0 High credit Average 20,586 Largest Hlgn Credo 900,000 Highest Now Owing 800,000 Highest Past Due 800,000 D&BPAYDEX®: 70 V (Lowest Risk:100;Highest Risk: ) When weighted by amount,payments to suppliers average 15 days beyond terms 3-Month D&B PAYDEX®: 68 1 (Lowest Risk:100:Highest Risk:1) Bassoon payments collected aver last 3 months. W hen weighted by amount,payments to suppliers average 17 tlays heycnd terms D&B PAYDEX®Comparison current Year PAYDEX0 of this Business compared to the Primary Industry from each of the last four quarters.The Primary Industry is Business services based on SIC code 7389. Shows the trend In i PAYDEX ecoring over Me past 12 months. E12 7112 8112 W12 10112 11112 12112 1113 W13 313 W13 5113 This Business 60 71 69 72 72 93 73 A 77 71 70 70 Industry Quartiles DPper 80 80 79 80- Medan 76 76 76 - 76 - Loner (56 66 eu 69 Current PAYDEX for this Business is 70,or equal to 15 days beyond terms The 12-month high is 77,or equal to 5 DAYS BEYOND terms The 12-month low is 69 or equal to 16 DAYS BEYOND terms Prevbus Year Shows PAYDEX of this Business compared to the Primary Industry from each of the last four quarters.The Primary Industry is Business services,based on SIC code 7389. Previnns veer o&11 ON 12n1 0X 2 Q2.11 o3• 1 par, at•t2 This Dullness 65 70 T2 71 Industry 0uartiles Upper 79 79 W. 8) Vassar 76 76 76 M ,,or 61 6s 66 65 file://C:\Documents and Settings\M08113\Local Settings\Temp\notesC9812B\contentsl.html 5/8/2013 r DNBi Page 7 of 17 Based on payments collected over the last 4 quarters. Current PAYDEX far this Business Is 70,or equal to 15 days beyond terms The present Industry median Score is 76,or equal to 6 days beyond terms Industry upper quartile represents the performance of the payers in the 75th percentile Industry lower quartile represents the performance of the payers in the 25th percentile I Payment Habits For all payment experiences within a given amount of credit extended,shows the percent that this Business paid within terms.Provides number of experiences to calculate the percentage,and the total credit value of the credit extended. Credit E[ended CPayment Expenenges Total Amount h ofPayments Within Terms _ Ove 100,000 4 _ 24W OW 62 50,090-100,000 465,000 a1b 15,000-49,999 23 5/5,0o0 04% 6,000-14,939 1,000-0,999 47 325,000 7P,a Under 1,000 54 91,500 ea% 53 13750 .1 Based on payments collected over last 24 months. All Payment experiences reflect how bills are paid in relation to the terms granted. In some instances,payment beyond terms can be the result of disputes over merchandise,skipped invoices etc. Payment Summary • There are 236 payment expedence(s)in D&Bs file for the most rarest 24 months,with 150 experience(s)reported during the last three month period. e The highest Now Owes on file Is 800,000.The highest Past Due on Ole Is 800,000 Below is an overview of the companys currency-weighted payments,segmented by its suppliers primary industries: Total Total within Days slow Revd Rmla Largest High Terms <1 31-6061-909m did crsalt I%I I%)I%1 Tapindus4lea Talephanecommunictne 19 110750 40,000 93 3 4 0 0 Noncheaified 15 939,650 80g000 14 0 86 0 0 Public finance 12 49,WO 15.000 98 2 0 0 0 Electric uavicsa 11 18,500 T500 59 41 0 0 0 Whol office equipment 10 48,500 iSAnn 83 14 3 0 0 i Whol office sdppli s 8 1,293,75) Pasnn0 96 2 0 0 2 What wmPuterdmflwr_.. 8 _.167.750... 95.n00 96 4 0 0 0 Ni computers 8 125.100 Mora 97 0 0 3 0 Half,supply sarvke 8 26.750 7.500 43 9 9 39 0 Radiotelephone mmm,m 7 525,100 400.000 100 0 0 0 0 Trustee nan-baal 6 18,850 7,500 98 0 0 2 0 Who elwMaal or 6 e,1o0 5,000 100 0 0 0 0 Miss equipment rental 9 8,OK 50 100 0 0 0 0 PhaWw"o,service 5 74 250 ended 99 0 0 0 1 Mbc bootees.sand— 5 71,050 50,000 75 0 4 21 0 Mfg ruler afrlca egpt 5 35,250 20,000 22 29 28 21 0 Rat two merchandise 5 Mwo 10,000 86 13 1 0 0 Employmentagenay 4 494260 lo" 95 5 0 0 0 Rot maibrder house 4 6,600 5,000 4 19 75 0 2 Mfg photograph equip 3 31,500 30,000 52 48 0 0 0 Mel service Paper 3 25,%0 25.000 130 0 0 0 0 Paper mill 3 31,000 15,000 74 26 0 0 0 What printing paper 3 17,000 15,000 100 0 0 0 0 file://C:\Documents and Settings\M08113Tocal Settings\Temp\notesC9812B\contentsl.html 5/8/2013 DNBi Page 8 of 17 wnpgrapmc prmnnG 3 10,100 to,UUD 100 U U U U b9sc publisFing 3 900 750 100 D U 0 0 Pwawer„y,r nm renal z 80,000 ss.000 100 0 o D o Snoo-trm boon credit 2 21.000 20,DOD W 0 2 0 0 Gravure priming 2 12.500 7,600 100 0 0 0 0 Poroap Ww,'Uon 2 3,2s) 2,500 100 0 0 0 0 Mlsc investor 2 550 500 100 0 0 0 0 whin heaargrac equip 1 10.000 to,000 100 0 o U U DOYectivalguard Svcs 1 7,500 7,500 50 50 0 0 0 Mfg comppror storage 1 7,5oo 7s00 mo 0 O 0 O pore-1 credo 1 5,000 5,000 50 50 0 0 0 Mfg relayslcontrols 1 2.500 2,500 100 0 0 0 0 Rol u.I oil dealer 1 2.500 2,500 0 0 100 0 0 whol industrial equip 1 2,500 2.500 100 0 0 0 0 Exocuu-onma.. 1 1=0 _ .. 1,000 100 o. r o a Arrange smeo o-anspf 1 1,0o3 1,000 100 o U 0 U Tmck renoMoa,Drg 1 500 500 ED U o U o Mrg male work doihee 1 250 250 50 50 0 0 0 Rumness wnauwng 1 130 100 100 0 0 0 0 Newapaper-ptlnVpubl 1 50 5U 100 U 0 U 0 C-twleng-svca 1 50 60 100 0 0 0 0 Invewhnen[wdvlce 1 SO 50 0 50 50 0 0 IXher PaYmsnf cafegorias Gash ezpodoncas 33 6,500 1,003 Pe,aeort rewrd unknown 2 1,]50 1,DOD Unfavorable commenk 1 2,ODD 2,5UD Placed for mllecGons 0 NA 0 T.W in DBB'aflle 236 3,881,DOD 400000 Accounts are sometimes placed for collection even though the existence or amount of the debt is disputed. Indications of slowness can be result of dispute over merchandise,skipped invoices etc. Detailed payment history for this company D.I.Repmmd High Credit Selling Lwwt 54 1w (mMYy) PaYrn9 Record Now Owes Paw[Dua Tenn- V iinm 1manlnl Dols Ppt 95000 gn,coo 0 1 mo Ppi 00,000 65.000 1,000 N30 1 mo Ppt 5,000 1.000 0 N30 1 ma Ppt 1,000 0 U N30 4-5mps Ppt 1,000 0 0 1 mo Ppt 500 500 0 1 mo PFt-Slaw 30 2W 250 50 1 mo zlm�10-'XI 250 25U 250 N30 1 mo 1"13 D1so 1,000 0 0 612 mps DISPPpt 15000 15.000 0 1 ma Ppt 300,000 30,000 250 1 ma Ppt 40.000 30.000 0 1 mu Ppt 30.000 2,5UO 0 1 ma Ppt 25,000 25,000 50 1 mo Ppt 20,000 ODD 0 1 mo Ppt 15.Onn 0 3 2-3 mas Pot 10.000 750 0 1 mo Ppt 10.000 Sao D NIc 1 mo Pot 0,000 a o 1 m0 Ppt 7,500 2,500 U 1 mo file://C:\Documents and Settings\M08113\Local Settings\Temp\notesC9812B\contentsl.html 5/8/2013 DNBi Page 9 of 17 Ppt 7,500 100 0 1 mo ppt 2.500 0 0 4-5mae opt S,OW 0 0 6-12 mas Pot SAW 5,000 0 1 m0 - Pot 5,000 _ 0 - 0 2-3Iim -. - PPI 2,5W 2,5W 0 N30 1 mo PPI 2 m0 ]m 0 I mo Ppl 2,500 0 0 1 m0 Ppl 2,500 0 0 Nan G-12 mos I. __. _.. Ppt 2,50n 2,5n0 0 1 mo '. PPt. 25 _.. 250 _ a.._ 1 mo _.. _.. _ W_ PpY 2,5W 0 0 8-12 mos Pot 2,500 0 0 2-3 mos ppt 2.600 0 0 2-3 no, Pot 1,000 0 0 1 mo Pot 1.000 250 0 1 mn - __ PPI 1.OW 0 0 N30 1 im PPI 1000 1,000 0 1 mo Pp t" Soo O 1 mo Ppt 1 oao a o 6-12 mos ppt 1,000 1,o00 0 N30 1 mo ppt _. 1,C00 500 _ .. 0 N30 t M. _ Pot i,CCn o n 2-3 mas Pot Wo 100 0 1 mo Ppt 500 500 0 1 mo '. ppt 500 C 0 N30 1 m0 ppi mu No 0 Ppl Wo m0 0 1 ma Plot 250 0 0 6-12rooa opt 250 0 0 R.,ok, 2-3 nws lartna Ppt 250 250 0 1 mo Ppt 250 250 0 N30 1 mo _ ppt 100 _ 100 0 - 1 mo op[ iW 0 0 4-5 mas Pot m m 0 1 ma opt 0 0 a N30 i mo Ppl 0 0 a 1 ma Pot 0 0 0 N30 2-3 mos pot 0 0 0 Nan 2-3mos Plot 0 0 0 N30 2-3 mas Di..Slow 30 15,Wn 10p00 5,OW imo olscsmw 30 tCW L060 1,000 1m0 Pp151ow 30 55.Wo 45,00n 15p00 im0 PpY-56ov 30 - 5.000 5,,00 _ 0 _. 1 mo _ Ppf-slow 3o Son 0 C N30 5-12 mos Pot Slow 00 5,nW 5,OW 2,500 Imo Ppt SIow 60 1,oW 1,000 250.. 1 mo.. Pot Slow do 750 250 250 N30 1mo Pot-Slow 80 7,500 5.nm -2500 1mo Slmv15 250 0 0.. 2-3 mos 51ow50 7VC S,OW 5,000 Nan 612moa slow30 100 0 n 612moa slew 3o en n O 2-3 mos '... SICw50 8000oo 800000 800,000 SIow CO 2500 2900 2.5C0 N30 9Iaw60 1,OW IDOC ]m 1mo 51nw60+ .qCW 5,WC 6,000 (0]8)ll-00s 010ry 215110 2,WO 2,500 _ (070) 0 - 0 0 Cssh 6-12 nros emn unt 07112 Smw00 15,000 C C 6-12 mas file://C:\Documents and Settings\M08113Tocal Settings\Temp\notesC9812B\contentsl.html 5/8/2013 DNBi Page 10 of 17 Payments Detail Key: red- 30 or more days beyond terms Payment experiences reflect how bills are paid in relation to the terms granted.In some instances payment beyond terms can be the result of disputes over merchandise,skipped invoices,etc.Each experience shown is from a separate supplier.Updated trade experiences replace those previously reported. Public Filings Currency:Shown in USD unless otherwise indicated Summary The following data includes both open and closed filings found in D&B's database on this company. Record Type of Records Most Recent Fl Ong Date Bankrunoy Proceedings 9 _ _... Jutl9ment� 0 - Liens t 0611 Sufle 1 10/13,11 ucCe 20 11N8112 The following Public Filing data is for information purposes only and is not the official record.Certified copies can only be obtained from the official source. Liens A lien holder can file the same lien in more than one fling location.The appearance of multiple liens filed by the same lien holder against a debtor may be indicative of such an occurrence. Amount 8,942 Status Released DOCKET NO. 116918887 ni State Tax Filed By WORKFORCE SER A,mmu CANON BUSINESS SOLUTIONS,NEW YORK,NY Of Filed SALT LAKE COUNTY 3RD DISTRICT COURT,SALT LAKE CITY,UT D.I.Srerua Attemed 09/27/11 Cato Filed 06/06/11 Latest Info Received 10114/11 Suits suit Amount 1,516 Stsnu Pending CASE NO. CS M 11838880 Plaintiff CATAPULT ADVISORS LLC 0M—dam CANON BUSINESS SOLUTIONS INC.,SAN FRANCISCO,CA eaeaa UNFAIR BUSINESS PRACTICE wngre Bled SAN FRANCISCO COUNTY SMALL CLAIMS COURT,SAN FRANCISCO,CA Dafe Meat.atunad 10/13111 cafe fit" 10/13/11 LatestInfo Received 10/21111 If it is indicated that there are defendants other than the report subject,the lawsuit may be an action to clear title to property and does not necessarily imply a claim for money against the subject. UCC Filings file://C:\Documents and Settings\M08113\Loca1 Settings\Temp\notesC9812B\contentsl.html 5/8/2013 DNBi Page 11 of 17 collar aral Negotiable Instruments Including proceeds and products-Inventory including proceeds and products-Account(s)including proceeds and products-Chattel paper including proceeds and products-and OTHERS Type Amendment see.parry- IBM CREDIT LLC Debtor CANON BUSINESS SOLUTIONS,INC. Filing No. 1201230045950 Had With SECRETARY OF STATE/UCC DIVISION,ALBANY,NY Data Fned 2012 01-23 Latest lnfa Recelved 01131/12 original UCC Filed Dare 2010-01-05 Original Filing No. 1001055009313 collateral Computer equipment '.. typo Original Sao.Parry MITSUBISHI IMAGING(MPM),INC.,RYE,NY o.rror CANON BUSINESS SOLUTIONS WEST,GARDENA,CA Filing No. 067056540598 FlInd With SECRETARY OF STATE/UCC DIVISION,SACRAMENTO,CA '.. D.I.Had 2006-01-24 Latest Info Recelved 02/07/06 COW...I Communications equipment Typo Odginal saa.Parry COURT SQUARE LEASING CORPORATION,MALVERN,PA Daum, CANON BUSINESS SOLUTIONS SOUTHEAST INC Filing No. 21828317 Had With SECRETARY OF STATE/UCC DIVISION,TRENTON,NJ Data Fled 2003-10-06 Latour Into Recelved 10/29/03 collateral Leased Equipment and proceeds Typo Original saa.Pad, CCE FINANCIAL SERVICES, INC.,CHICAGO,IL aorta, CANON BUSINESS SOLUTIONS-EAST,INC. Filing No. 25609929 Filed with SECRETARY OF STATF;UCC DIVISION,TRENTON,NJ Data Filed 2010-04-23 Latest Into Received 07107/10 fi le://C:\Documents and Settings\M08113\Local Settings\Temp\notesC9812B\contentsl.html 5/8/2013 DNBi Page 12 of 17 cwi;d.r.l Leased Computer equipment and proceeds Tyra Original Sec.Parry DELL FINANCIAL SERVICES,L.P.,AUSTIN,TX mbtm CANON BUSINESS SOLUTIONS,INC. riling No. 0802225188693 Filed with SECRETARY OF STATE/UCC DIVISION,ALBANY,NY Date rued 2008-02-22 Lei Into Roeemod 03/05/08 Carlini Leased Computer equipment and proceeds Type Original se=.aedy DELL FINANCIAL SERVICES L.P. AUSTIN,TX Demur CANON BUSINESS SOLUTIONS-EAST,INC Firing No, 0705155492801 Filed with SECRETARY OF STATE/UCC DIVISION,ALBANY,NY Der,Filed 2007-05-15 Leii.t Into R...Nod 05/22/07 colmmrel Leased Computer equipment and proceeds Type Original sen.p.ny DELL FINANCIAL SERVICES L.P.,AUSTIN,TX Debtor CANON BUSINESS SOLUTIONS-EAST,INC. Filing Na 2007 1613719 Filed with SECRETARY OF STATE/UCC DIVISION,DOVER,DE Dar,Filed 2007-04-30 Lmee1,lnt.R.eeaod 06/12/07 counters Leased Computer equipment and proceeds Type Original - seo.party DELL FINANCIAL SERVICES L.P.,AUSTIN,TX Demur CANON BUSINESS SOLUTIONS-EAST,INC Filing No. 0606085563605 Filed with SECRETARY OF STATE/UCC DIVISION,ALBANY,NY Dade Filed 2006-06-08 Lel-t In0 R...Nod 06/30/06 cml.t.r.l Leased Computer equipment and proceeds file://C:\Documents and Settmgs\M08113\Local Settings\Temp\notesC9812B\contentsl.html 5/8/2013 DNBi Page 13 of 17 Tvp• Original San.Perry DELL FINANCIAL SERVICES,L.P.,AUSTIN,TX '.. Debtor CANON BUSINESS SOLUTIONS-EAST,INC Filing No. 0602075127269 Filed With SECRETARY OF STATE/UCC DIVISION,ALBANY,NY Data Filed 2006-02-07 Latest Inte Rae•Ivd 03;10/06 ccilateral Leased Computer equipment and proceeds Type Original Sec.Parry DELL FINANCIAL SERVICES,L.P.,AUSTIN,TX Debtor CANON BUSINESS SOLUTIONS-SOUTHEAST,INC Filing No, 23400863 Filed With SECRETARY OF STATEIUCC DIVISION,TRENTON,NJ Data Filed 2006-01-23 natant Into Racemed 06/09/10 There are additional UCCs in D&Bs file on this company available by contacting 1-800-234-3867. Government Activity Activity summary Borrower(Dr/Guar) NO I' Administrative Debt NO Contractor YES Grantee NO Party excluded from federal program(s) NO PosaIbis candidate far each-ecenomi�pmgrem cmelJnetlan Labour Surplus Area NIA Small Business NIA 8(A)firm NIA The details provided in the Government Activity section are as reported to Dun&Bradstreet by the federal government and other sources. '... Special Events Currency:Shown in USD unless otherwise indicated �- Special Events 0412312013 Business address has changed from 4 Ohio or,Lake Success,NY,11042 to 1 Canon Park,Melville,NY,11747. History&Operations file://C:\Documents and Settings\M08113\Local Settings\Temp\notesC9812B\contentsl.html 5/8/2013 DNBi Page 14 of 17 Currency:Shown in USD unless otherwise indicated U& Company Overview Company Name: CANON SOLUTIONS AMERICA,INC. Doing Brim...As: (SUBSIDIARY OF CANON U.S.A.,INC.,MELVILLE,NY) street Address: One Canon Park Melville, NY 11747 ahem: 631 330-5000 uRL: http:/N�.csa.canon.com wstory Is clear present management control 42 years History The following information was reported:0412 5/2 01 3 YOROKU ADACHI,CEO-CHB omosysl: TOYOTSUGU KUWAMURA,PRIES SEYMOUR LIEBMAN.V CHBSEC KUNIHIKO TEDO,TREAS DiRECTOR(s): THE OFFICER(S) The New York Secretary of State's business registrations file showed that Canon Business Solutions,Inc was registered as a Corporation on March 19,1971, Business started 1971.100%of capital stock is owned by parent company. YOROKU ADACHI.Antecedents are unknown. TOYOTSUGU KUWAMURA.Antecedents are unknown. SEYMOUR LIEBMAN.Antecedents are unknown. KUNIHIKO TEDO.Antecedents are unknown. SISTER SUBSIDIARIES: Canon Canada Inc,Mississauga,Ontario,Canada.Started 1972.Operates as a sales agent for top parent's products in Canada. Canon Virginia Inc,Newport News,VA.Started 1985.Manufactures copy machines and laser printers for sale by the parent company. Canon Financial Services Inc,Burlington,NJ.Acquired in 1990.This business leases business machines. Canon Computer Systems,Costa Mesa,CA.DUNS 4-963-4102.Started 1992.Wholesales computers and printers. Business address has changed from 300 Commerce Square Blvd,Burlington,NJ,08016 to 4 Ohio Dr,Lake Success,NY, 11042. Business address has changed from 4 Ohio Dr,Lake Success,NY, 11042 to 1 Canon Park,Melville,NY,11747, Business Registration CORPORATE AND BUSINESS REGISTRATIONS REPORTED BY THE SECRETARY OF STATE OR OTHER OFFICIAL SOURCE AS OF Apr 26 2013 The fallowing data is not an official record of the Department of State or the State of New York and Dun&Bradstreet is net an employee or agent thereof. Registered Name: CANON SOLUTIONS AMERICA, INC. Business type: CORPORATION Corporarontype: PROFIT Date incorporated: Mar 19 1971 stateof mcorporauon: NEW YORK file://C:\Documents and Settings\M08113\Local Settings\Temp\notesC9812B\eontentsl.html 5/8/2013 DNBi Page 15 of 17 I Hinq am.: Mar 19 1971 R.,Wl.ti..io: 304603 D.M,..: PERPETUAL '.. stew•: ACTIVE where n.d: SECRETARY OF STATE/CORPORATION DIVISION ,ALBANY,NY a.al.mr.d.a..0 CORPORATION SERVICE COMPANY,80 STATE STREET, ALBANY,NY,122072543 YOROKU ADACHI,CHAIRMAN OF THE BOARD,ONE CANON PLAZA,LAKE SUCCESS ,NY,110420000 Operations ',. Oa1151R01] i Subsidiary of CANON U.S.A.,INC.,MELVILLE,NY started 1966 which operates as a wholesaler of business machines and photographic products.Parent company owns 100%of capital stock.Parent company has numerous other subsidiary(ies). As noted,this company is a subsidiary of Canon U.S.A.,Inc.,DUNS#04-153-0692,and reference is made to that report for background information on the parent company and its management.No current financial information is reported. escnptlon: Operates business services,specializing in advertising,promotional and trade show services(100%). ADDITIONAL TELEPHONE NUMBER(S):Toil-Free 800 815-4000. Has 40,000 account(s).Terms are cash Net 10 days,contractual basis and Net 30 days.Sells to non profit organizations,retail,commercial concerns and government.Territory:Regional. Nonseasonal. employee.: 6,600 which includes offcer(s).125 employed here. veana.v Rents 77,000 sq.ft.in a one story brick building. Bra h..: This business has multiple branches,detailed branch/division information is available in Dun&Bradstreets linkage or family tree products. SIC&NAICS SIC: Based on Information In ourfile,D&B has assigned this company an extended 8-digit SIC.D&B's use of 8-c l it SICs enables us to be more '.. specific about a company's operations than if we use the standard 4-digit code. The 4-digit SIC numbers link to the description on the Occupational Safety&Health Administration(OSHA)Web site.Links open in a new browser window. 7389 0300 Advertising,promotional,and trade show services NAICS: 561990 All Other Support Services Financials Currency:Shown in USD unless otherwise indicated e Company Financials:Daa Additional Financial Data As of March 15,2013,attempts to contact the management of this business have been unsuccessful.Inside soource declined information. Outside sources confirmed operation and location. file://C:\Documents and SettingsW08113\1-ocal Settings\Temp\notesC9812B\contentsl.html 5/8/2013 DNBi Page 16 of 17 Key Business Ratios D&B has been unable to obtain sufficient financial information from this company to calculate business ratios.Our check of additional outside sources also found no information available on its financial performance. To help you in this instance,ratios for other firms in the same industry are provided below to support your analysis of this business. Based on this Number of Establishments 10 Industry Norms Based on 10 Estamisnmants This Business industry Median Industry ouartle Prnrnnbgny UN 47 UN UN 11.1 UN Short-Term Solvency UN l.d UN UN 1.3 UN Effciancy UN 100.1 UN UN 0.9 UN JUIDaton UN 1119 UN UN=Unavailable Detailed Trade Risk InsightT" Detailed Trade Risk Insight provides detailed updates an over 1.5 billion commercial trade experiences collected from more than 260 million unique suppliedpurchaser relationships. Days Beyond Terms-Past 3&12 Mari 12 months from Jun 12 to May 13 3 months from Mar 13 to May 13 3 27 Days Days Dollar-weighted average of 47 payment experiences Dollar-weighted average of 21 payment experiences reported from 18 companies reported from 7 companies Derogatory Events Last 12 Months from May 12 to Apr 13 No Derogatory trade Event has been reported on this company for the past 13 Months Total Amount Current and Part Due-12 mondu trend from May 12 to Apr 13 file://C:ADocuments and Settings\M08113\Local Settings\Temp\notesC9812B\contentsl.html 5/8/2013 DNBi Page 17 of 17 Slaluw Mey-12 .W-12 Jul-12 Augd2 9ep12 od-12 Noa12 Dac-12 Jan-13 Fab-13 Mar 13 Apr 13 T.D1 1,001,398 976771 889744 488,859 792,037 769975 686,547 637,115 639,322 585548 636,137 6 Current 999]00 918,669 889.744 488838 791935 709776 666,M7 637,115 604,781 985548 6%,673 - 1-30 Days pastDuo 1,028 - - - - 9? - - 9,985 - 202 - 31-00 Days Past Due - - - - - 9)42 - 92 - 61-90 Days -70 102 - - - - - 8.19 - A5 - Paat Duo 90t Days - - _ 21 102 102 - - 8,157 - AS Poel Due This Information may not be reproduced in whole or in part by any means of reproduction. ©2005 2013 Dun&Bradstreet,Inc. file://C:\Documents and Settings\1\408113\Local Settings\Temp\notesC9812B\contentsLhtml 5/8/2013 I" NATIONALIPA Exhibit vii. Disadvantaged Business Enterprise When a participating Purchasing Agency wishes to engage a Certified Disadvantaged Business Enterprise 'I to perform functions, services, or support covered within the County of DuPage Agreement and Aith our approval; a billing and discount arrangement will be agreed upon with the Certified Disadvantaged Business Enterprise.The Participating Purchasing Agency will receive the same level of pricing and services as outlined in the DuPage Agreement. If a Participating Purchasing Agency requires the performance of functions, services or support not covered within the County of DuPage Agreements, the Participating Purchasing Agency and Certified Disadvantaged Business Enterprise will negotiate the requirements, terms, conditions and compensation. i III li 3 MENEMMEML (ANON SOLUTIONS AMERICA "n`sr t 'h}i"' �rt2.a RH,l€f t s s,5• *, ''k'k�' � � ,',T'vv 1` j�r,k°��"7 ,Vs �',_ # 3`k'9 u.K.+�"' #t�fn= '�q"N�.r isng ,��q�� ��f� � '� r s �„ . �� a � - i t ,�4a��f r �.eg F`��L4 i '�a � j� .� k ,sa�€ r�rF' ��y+a;k� -'.•.�tk':� $"*1 ��` s z�*t }{ 'a tS z-ae�$TS f��� �'(� .�j��s# �•sk �1��` S` & d A �.s + }r. d 3t.Sx •�j� ;. t h' tax �1 F f }E 4 F" "3'bk £ 4 [ ""•x 5� '. a. d d Yqa k'k +�l, $ i >�� a {f �, a `,4' a*R y "•# i �R ' +5*' v w r f�"� `rjs q n YR"sr !�s � a a , ( Id a a i rt %,� Y �x��•?� "� tv: ���� � � � %�`�3:Ti`5.'��., nnn�.,,. `t�t.. c ;��r ,��'� �N � t`��'��rx y. �*`,��+�,�� �:v'�h, � �&=r,tvf ,.;.��@��t�,,,,#� .�v,, �•A NATIONALIPA Exhibit viii. Sponsorship Fee As part of our commitment to providing excellent support for the County of DuPagc and the National IPA agreement,we are requesting the inclusion of the process listed below, so that we can better support certain Participating Purchasing Agencies. From time to time Participating Purchasing Agencies will organize a separate buying group under a lead or parent organization (the "Sponsor') for the purposes of consolidating buying agreements,locally, regionally or nationally. These Sponsors will perform, for their buying groups,various functions, services or support To compensate Sponsors for their functions, services- and support, Sponsors may request or require a fee (fixed amount or percentage of sales) in respect of procurements made by Participating Purchasing Agencies in their separate buying groups, and they may desire that the fee be collected and remitted by the vendors,rather than being paid directly by the Participating Purchasing Agencies to the Sponsors. Accordingly, as supplier under County of DuPage Agreement is permitted,if a Sponsor requests or requires a fee in respect of procurements made by Participating Purchasing Agencies,which are members of the Sponsor's separate buying group, to increase the pricing otherwise payable by such Participating Public Agencies under County of DuPage Agreement by the amount of such fee (without itemizing as a separate line item);provided,however, that all such fees shall be remitted by Canon Solutions America, Inc. to the Sponsor. Canon .d CANON SOLUTIONS AMERICA kaxs., �° � .:���,Ya•'�'�r ���.�`r'�1'Z�� R�',zrfi4'> �si: . �*6 da.,k1 "�,�� ,�rx�+J.,'., ii''�{�`s§s t tYFlk'S d3 x N^11 �NA�'rW Canon USA E Canon Solutions America .M�ApmM I PreaKmnls�acusA7 ', ToYo xuwemn�a JnicM1lY sh lake president CSA —� Sr VP/GM ' AR MCGinn EVP GSA)Pmlessbril Sr VP(CSA 6ery ce) &.vvlces) '. Msaenold9 . .. Sr yPIOM aUSA�eJ Pele KowRl¢uk 9f VP Twhnlcel Servrcre Sem Yaehlde Tmcle Sokol Selea Velvte B64 (CSA) VP1oM MaM1ehrg VP SIIAegc Pmgrars lZnn.vps W.B3p •_ NaYOeveba r (a) AIA6-lrm ReglonalSR Dredor pann.Amorosano P ulM�phy Brsnah serrce - Srt pvecgr SdNans&n 0. I SI�a49w opem6wal Unedw '... a nidsupport Operal OAR SSU' EkeM DireMr : servve Nelwy Lengtbb Sleven Awlirii PaOA w p�r^ C4eMManaga. - Manegar DeSpb FMp9plp 0.r Vetlkal AfaArcll 9 pl[eLPor P{e)p Ssl (Ir10) Sale.lA4. , .•++a; ^ra MDS MM Tech,,.lsMlf M'DS. SM sla .Channel 14dh M.Ve w 9alasaEze4clMe M Ra¢s Cnapnel Ma.W MPS'. I{Se bft M0.4 as`S•i r .X+:, ach9laal8atea e eD.tSales BBD.Bueliem 8ervlwe 0.vbn F.xmlA+a CxeculNa MftvM6s-ManapM FrlMservices ,1�4�x .,(Gaasq..! .f Canon Y�I�!�R I(I III I�`II�I ,ti�l GNON SIX11ibN5AMERICA .Illy IIII I cn.NCw soavirrvfgs". Rica Canon Solutions America,Inc.("CSA") PURCHASE AND MAINTENANCE AGREEMENT 4 Ohio Dr ,Lake Success,NY 11042 (800)-613228 PMAF# Salesperson: Order Date: Customer i(:uu"): Customer Account: Ship To: Company: Company: Address: Address: City: County: City: County: State: Zip: Phone: State: Zip: Phone: Contact: Fax: Contact: jFax: E-Mall: E-Mail: Equipment,Supplies and Licenses of Application Software with]vested third parry support contracts:See Schedule A Payment Terms Other Requirements Subtotal ❑ Check with Order Check# ❑ Purchase P.O. Required Delivery/Install H Net 30 P.O.# Sales Tax ❑ Other ❑ Maintenance P.O. Required Credit Card P.O.# Total Requires submission of secure credit card authorization form. ❑ Tax Exempt Deposit (Attach Certificate) Balance Due MAINTENANCE Select 1 Included for Included,except for Equipment Under separate option: ❑all Equipment ❑excluded on Schedule A ❑ Decline ❑ agreement Base Charge Billing Cycle Coverage Plan If adding to existing If adding to existing Aggregate, ❑ Monthly ❑ Quarterly Lj Other ❑ Per Unit ❑ Fleet fleet applicable contract# ❑ Aggregate provide either a contract#or sepal Excess Per Image Charge Billing Cycle Initial Term Cgnsumables Inclusive Monthly L] Quarterly ❑ Other_ Months(min. 12) J Toner (excludes Clear) ❑ Other CUSTOMER SATISFACTION POLICY If you are not satisfied with the performance of your Canon or OcA brand product,upon your written request,CSA in its sole discretion will repair or replace the product with a like unit with equivalent capabilities. Prior to replacement,CSA shall have had the opportunity to return the product to good working order in accordance with the terms of this agreement. This policy shall apply for 3 years from the date of installation of for the initial term of any CPS Lease, if longer,provided you are not in default of this Agreement and such maintenance services have not been canceled of terminated. BY YOUR SIGNATURE BELOW,YOU AGREE TO PURCHASE THE ITEMS LISTED AND MAINTENANCE IF SELECTED ABOVE,IN SCHEDULE A OR IN ANY AODENDUM(S)TO THIS AGREEMENT, YOU ACKNOWLEDGE RECEIPT OF A COPY OF THIS AGREEMENT,CONSISTING OF THIS FACE PAGE,THE ADDITIONAL TERMS AND CONDITIONS ON PAGE 2,SCHEDULE A AND ANY ADDENDUM(S)ATTACHED HERETO. Customer's Authorized Signature Printed Name Tlfle Date SLS-108F January 2013 CSA Page 1 ADDITIONAL TERMS AND CONDITIONS P eihil Jr-°y'F These are the additional terms and mndifions referred to on the face page d which May are attached(such rim Page,scheduled and anyaddendum(s)hened,polecfivaly elleretermsandcond¢ions,the °Agreement"). 1.PURCHASE OF EQUIPMENT AND MAINTENANCE (a)woA which you request to be performed outside cr CSA'regular business tours;or(f)repair of 1A Listed Name and Maintenance.You agree to purchase the chips phlebotomists and supplies(the networklsyslem connection devices,except when listed on face page.If you have NOT selected °EqulpmenC)and licenses of application software with-arm party support contrails.If applicable(the Membranes on Merice page ,of IN maintenance services awarded in Section 2 above shall be 'Lined Software'and,together with the Equipment,Ne"Listed Items"),as Indicated on Schedule A and available only upon your request,and shall be invoiced In woormom with CSA'Nan current labor parts in any atldendurni Insured(oollecdvely,Me°Samedule').Ifyou have selected maintenance on the face andsuppy-dow,es. page,you also agree Eli Purchase Me maintenance services for the Listed Items de Bribed in Section 2 4,DATA:You acknowledge Mat the Gatl deve(p)on the Equipment,including attached devices,may below("Mantenance").(a)The bassi Purchase puce spedfied on the face page,'ma ing sales pares retain Images,content or other data during normal operation of Me Equipment(°Data')and Nat and deliverydnsed1won charges,Is due and payable In accordance with he payment terms herein.If exposure er access to the Dales by CSA,if any,is W relylncidental to the services performed by CSA. payments are late,(i)you shall pay Me actual and reasonable costs and expenses of mfiectom Neither CSA nor any of its ethical has an obligatlor to erase or overwrite Data upon your return of the urred by CSA, mud,ng he maximum attorneys fees permitted bylaw and(ii)CSA may charge you Equipment to CSA or any leasing company.You are solely responsible for:(1)yam mmpliance with and you agree to pay,a monthly late charge equal W the higher of five percent(5N)of the amount due applicade law and legal requirements pertaining to data privacy,security,retentlon and protection;and or the maximum amount Founded by applicable law.(a)In addition k the amounts Shawn In Mls (it)all deosons related to eresi ng or overacting Data.Without I mltng the foregoing,you should,prior Agreement,you shall pay GSA'ratas Many special digging is necessary for delivery and intdllaton.Id) d return or other disposition of fire Equipment,chose the Hard Disk Drive(HOD)(or comparable) CSA reserves the light to withhold shipment of Me Listed Items and you make full payment of the all formal function(which may be referred to as"I nitiallsed All DatalSettings Uri if found on the price specified In this Agreement or to revoke any credit extended to you bemuse of your failure Is pay Equipment to Perform a one pass overwrite of Data or,If you have higher security requirements,you any amounts when due or for any other reason affecting your creditworthiness.If,at any tlme prior to may purchase Sam CSA at current cites an appropriate option forihe Equipment which may Include shipment CSA discovers any mistake in pricing or Equipment configuration with respect to any Listed (a)an IT ED Data Encryption Kit option which ibegulses informal an before It is written to the hard drive item(s),CSA reserves the right to notify you of he mistake In writing,and such nodficaton will using encryption algorithms,(b)an HDO Data Erase Kit that can perform up to a 3-pass overwrite of mnsotute the non-accaptahce of Me Agreement by it with respect to such Listed Items without liability. Dees or(c)a replacement hard drive(In which was you should property destroy he replaced hard 1.2 Maintenance Term.Maintenance under thin Agreement,f selected by you on he face pace,stall drive).The terms of this Sector 4 shall solely govern as to Data,notwithstanding Mat any previsions of wartm the date(the'Stan Oche")ofinebeation for newly installed Equipment covered undertoner his Agreement or any separate conflocamlty or data security or other agreement now or hareefter induree mamteraroe.For At other newly installed Equipment,He Start Data shall be at be and of Me entered Into between you and CSA could be construed to apply to Data relevant Equipment warranty,or 90 clays from lnsdlladon,whichever comes Full The mired Maintenance 5.Clinched Wanamv.For ED days after Me date of to origins delivery of Canon brand Equipment, ten,speclfletl on thbdm page shall renew for successive 12 month renewal terms unless ember party CSA warrants that under normal use and malntimerce conditions all such Equipment will he free from gives wrkfen mom of normarra wel At least W days prig W he exquedon of Me henrngrrt term(except defects In material and workmanship.Warranty claims must be made In wrong by you to CSA no later Bat in Me base of image dependent service,he renewal terms that l be of he same duration es the lndal bar five(5)bus!mess days after Me expiration of the warranty peeled GSA's obligations under this term).The renewal charges shall be reflected on Ma invoice for He first bBin,cycle bathe renewal pared warranty are limited solely to repair or replacement(at CSA's sole option)of such parts as are proven You shall have the dMit to terminate this Agreement during any renew&term on 4A days written notice to to be defective upon CSA's'mepedion.This warranty cobs not extend to,and you shall pay,CSAa CSA, labor,parts and supply charges for any of the non-covered services described in Section 3 above. 1.3 Maintenance Changes.Base charges all be Plied in advance and per image charges,shall he blRed YOU EXPRESSLY ACKNOWLEDGE THAT N EITHER I'HIS LIMITED EQUIPMENT WARRANTY NOR in arears.located shall be due and payable within SO days of he invoice date unless otherwise stated on THE FURNISHING OF MAINTENANCE ON DER THIS AGREEMENT ASSU RES UNI NTERRUP{ED the Invoice.AmIsdable fares shall be aided to be charge.(a)Consuma as,Ind usive Maintenance OPERATION AND USE OF THE LISTED ITEMS.CSA SHALL,UPON REQUEST,FURNISH TO YOU Paul replerdshment ofconsurrables spedfied on he ripe page for wilysjyg use val the Equipment WITHOUT RECOURSE ANY END USER WARRANTIES MADE BY THE MANUFACTURER OF THE CSA may terminate Me Maintenance under his Agraementri use He comumables in a octanes LISTED SOFTWARE OR ANY NON-CANON BRAND EQUIPMENT.CSA MAKES NO WARRANTY, manner.Inthe event your toner usage exceeds by more Man ID%Me published manufacturer EXPRESS OR I MPLI ED,I NCLUDI NO I MPLI ED WARRANTI ES OF M ERCHANTABI LITY AND specifications for conventional office image coverage,as determineal by CSA,GSA may hvolde you for FITNESS FOR A PARTIC ULAR PURPOSE,WITH RESPECT TO LISTED SOFTWARE OR WITH such excess usage.You may purchase addimsel toner from GSA if required during Me term.Yew shall RESPECT TO NON-CANON BRAND EQUI PMENT. bear all risk plots,heft or damage to unused cortumables,which shsl remain GSA property and shall 6.EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY.CSA SHALL NOT BE LIABLE be returned promptly acto ecrains[ion of tMis Agreement h)If you have sdeaed the Fleet a Aggregate FOR PERSONAL I NJURY OR PRO PERTY DAMAGE EXG LET TO THE EXTENT CAUSED BY CSA'S Coverage plan,he Base Charge and Me Covered Images shall apply to all of to Equipment on to NEGLIG ENCE O R WILLFUL MISCONDUCT,CSA SHALL NOT BE LIAB LE FOR EXPENDITURES FOR Schedce unless oherwise lndimred. If spedfietl on the face page that Me Llstetl Items are being etltled to SUBSTITUTE EQUIPMENT OR SERVICES,LOSS OF REVENUE OR PROFIT,LOSS OR an existing Fleet Coverage Plan under a previous agreement between you and USA,(1)Helast she CORRUPTION OF DATA,FAILU RE TO REAUZE SAVINGS OR OTH ER BEN MIT 5,STORAGE include the listed items under tla previous agreement and all other agreements for which Me add to CHARGES OR OTHER INOI DENT AL,SPECIAL,PUN ITIVE OR CONSEQUENTIAL DAMAGES ARSING existing feet option was seleopel and the maintenance term for sl Usted Items untler Mis Agreement OUT OF THE US E OF OR INAB ILITY TO USE THE LISTED ITEMS OR METER COLLECTION shall be Me same as He mandnance term Mr all listed kerns antler all such prei agreements(0 If METHODS OR CSA'S PERFORMANCE OR NONPERFORMANCE OF MAINTENANCE OR OTHER spedfied on the face page hat the Listed Items are being added to an existing Aggregate Coverage Plan SERVICES HEREUNDER,REGARDLESS OF THE LEGAL THEORY ON WHICH TH E CLAM IS BASED under a previous agreement between you and CSA,he Covered lmagasshall apply A all ofhe AND EVEN IF GSA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Equipment on the schedule,unless otherwise Mam a,plus hellsted items untler the previous Other Man the limited warranty fart he Canon-brand Equipment in Secda 5 above CSA EXPRESSLY agnmment(s),and all other agreements for which the add to existing Aggsegam Coverage Man was DISCLAIMS ALL WARRANTIES EXPRESS OR I MPLIED INCLUDI NG IMPLIED WARRANT I ES OF selected,oa an aggregated bass,for so long as this mainteranm term far all such listed Items continues. MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE RELATING TO TH E USE OR GH Unlessoderwise lndirated you authorize CSA to use networked haNres of Me Equipment including PERFORMANCE OF THE LISTED ITEMS OR ANY METER READ COLLECTION METHOD PROVIDED irm,WARE ba receive sofvers, dome doemste featureslnew Loaners and transmit use and service data BY CSA OR THE MIX NTENANCE OR ANY OTHER 5 ERVIC ES HEREUNDER. accumulated by the Equipment over year network by means of an HTTPS dropped and to store,analyze 7.DEFAULT.You shall be in dafautof Mis Agreement if you fail to perform any of yearr obligations and use such dad for purposes related to serv'cing the Equipment and product Improvement(1)You agree under Mis Agreement including making payments when due.CSA may wlihhold seMce under this to provide meter readings to CSA,if appliesse,in accordance with the meter read platen selected and Agreement In whole or in part until any delinquent payment is recayed by CSA.CSA may terminate GSA's normal prxadures.If your selected CSA'a eManage wadhi you shall complete GSA registration Maintenance In wh ole or in part upon yonr nonpayment or ther default with thirty(30)days noticed process governing access to and use of such websiue.CSA may change your meter read op dons from it me you,unless such default is cured by you within the thirty(30)day period lfanoverduemirmentls to tlme upon 60 clays nofice if GSA does rotremive tirtay meter readings tram you,yda,reeto Pay disputed in gootl faith,you shall nonetheless pay a undisputed amounts when due and promptly make Invokes Matrellect CSAs%timate Ometerreadings.CSAmeretveiherightkvery Meaccucigof a good faith effort to resolve such dspute with CSA within no later than thirty(30)days after he due any meter readings from time 0tlrng,and to invoice you far any shortfall in Me Invoice far Me next petlotlic date At the alaputetl charges.In the event of your default,CSA may,without limiting its other rights and billing ci remedies available under applicable law and this Agreement,require you to pay all charges than due 2.Mantenance.YOU SHALL REGEVE THE MA NTENANCE DESCRI BED I N THIS SECTION 2 ONLY butunpaid.cool nor ng any cup triable late charges,plus an early termination fee equal to drum(3)times IF YOU HAVE SELECTED THE SAME ON THE FACE PAGE.CSA shall provide all routine preventive the average memory billing d date and any excess loner charges per Section 1.3(b).You agree Mat maintenance and emergency service.necessary o keep Me Equipment in good workldg lima In such charges are reasonable llcmdated dam ages far loss of bargain and is penalty. accordance with Mis Agreement and CSR's normal sciatica.Such service shall be pedomed during GSA s 8.SECURITY.As wourdy for the payment of all amounts due to GSA,you hereby grant W GSA a local regular buarhess hours(8:30 AM,to&WP.M.Monday through TIME,except holidays)(a)You shall securty Interest In the Listed Items,To the extent permitted by applicable law,you hereby aud-pripe gi ve CSA reasonable access to be Equionert d perform cnsite service.CSA Pay prminete maintenance GSA to file with the aconsensus,govemmentsl authorities any and all Financing statements necetsaryd for any Equipment You relaate to a site outside CSA'c service rental If,in CSA's opinion,any Equipment avid ends or perfect GSA's security interest in Me Listed items. cannot be maintained in good working order through GSA'routine immanence services,CSA may a its 9.CHOICE OF LAW AND FORUM.THIS AGREEMENT SHALL BE GOVERNED BY AND opton,(i)substitute comparable Equipment or(it)carpel any balance of Me term of MS Agreement as 0 CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK YOU suds Equipment and refund be unearned portion of any prepaid charges hereunder.Parts or Equipment CONSENT TO THE EXCLUSIVE JURI SOCTION AND VENUE OF ANY STATE OR FEDERAL replaced or mmovAd by CSA In connection with marmanirre services will become the property or OSA C DORT LOCATED WITHI N THE CITY OF NEW YORK UPC,N SERVICE OF PROCESS MADE IN and you disclaim any imeres(thereln(b)lnstallatlrnsUsted Softwaremeybecondidonedonaseparaa ACCORDANCE WITH THE APPLICABLE STATUTES AND RULES OF THE STATE OF NEWYORK statement alfworkamatng Me scope and schedule oflnstallation,conflguraoa authors,responsibtities of ORTHE UNITED STATES.ANY AND ALL SUITS COMMENCED BY YOU AGAINST CSA, enormity and other matters,which shall solely govern as to he matters covered therein.Additional WHETHER OR NOTARISING UNDER THIS AGREEMENT AND REGARDLESS OF THE LEGAL charges may apply for work beyond Me Infilal scope described in such statement of work.CSA shalt make THEORY UPON WHICH SUCH SUITS ARE BASED.SHALL BE RRO UGHT ONLY IN THE STATE available d you from her roFrom upgrades and bug fixes far Me software licensed as pan of he OR FEDERAL COO FITS LOCATED WITH I N THE CI TV OF NEW VO RK YOU HEREBY WANE Equipment and for Listed Software.but:(i)onlyJsuhupgredes and bugfixesarepovidedm CSAby OBJECTIONS AS TO VENUE AND CONVENIENCE OF FORUM.ANY SUIT BETWEEN THE supplies of such saftwars,(ii)avaibbility of upgrades and bug fins may be at adtlPowal charge unless PARTIES HER ETO.OTH ER THAN ON E SEEN NO PAYf.1 ENT OF AMOUNTS DUE H ER SUNDER, covered by separate scoops corded purchased by you,and(iii)modulator of such upgrades and bug S HALL B E CO NIM ENDED,I F AT ALL,W ITH I N ONE 1)YEAR O F TH E DATE THAT THE CLAIM fixes by CSA I requested by you shad be at adddional charge.You are net required M use CSA for ACCRUES.THE PARTIES IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUIT installation d either Li sued Software or for any upgrades and bug fixes,but I insislaton is clone by anyone BETW FEN THEM. other than CSA,CSA shall have ro responsibility for any performame on other issues Mat may rend[From 10.GENERAL.Tha,Agreement shall be Nnding m you upon your signature and an CSA upon the delivery such installation(c)CSA shall l also we reasonable ofil to provide Lei t support for the Used of any of the Equipment by CSA.Ti Agreement constitutes Me mere agreement between the parties with Sofpvare(except Mat for certain forted Software,purchase by you of a separate support is required far marwida,he purchase of Me Listed Items and Maintenance,superseding all previous proposals and Level l support).Level l support consists of proydrighalp-rl no telephone assisdnm In operating Me agreements,ordorwfrtten All provisions of his Agreement including Section A,which by their nature Listed SOfNware and denHfying sereca proMare ladinsting pOntaCl beM2em you aid Me suppllerofth9 can be construed to survive he expiration or torminatdn of tins Agreement shall s0 survive.If so Listed Software as redly,arl problems and maintaining slog of such problems to assist in tracking the indicated on a Schedule,you(or your leasing company)may submit a purchase order for procurement same.(d)You acknowledge Met CSA is not he developer of any of Me Listed Software or other software of Listed lams,and you may submit A purchase coder for prMhament of Maintenance hereunder.but and other Man theforagoing.support for sattevare is hot pnevided under this Agreement. any terms and companies set fond-in any purchase order including a leasing company purchase order) 3.Non-Covered Service.The following pictures,and any other work beyond Me scope of this Agreement which corfiicbMth.vary from,modify or supplemert Ma provisions r is Agreement shall be deemed are not included will Maintenance and shah m invoiced to accordance with USA'Men currerrt labor, null and wild and of no force or effect,notfvlhsdnding any statement to the contrary contained in any parts and supply charges (a)replacement of any consumable supply item,induil without limitation, such purchase melee No representation an statement not contained on the original of Mis Agreement shall paper iii lnk,waste oandinas,fuser oil or staples(except far toner inclusive service tithe tent Nprodl,upon CSA as a warranty or otimmyse,ran shall his Agreement be modified or amended except provided In Section lCo)above),other media,print heads and puncher dies;(b)repairs nacessltatad by byawmingsgmdby Mtyottwdanofocerol SA It a court Ands any provision of this Agreement(or foutarsollar Man normal use including,wahoutllmlatloe any wilful act,negligence,abuseamiaul partlompo)ts he menforeeadle,he remaining provisions of Mis Agreennenl shall remain In fullforce and he Equipment be use of parts,supplies or software which we not supplied by CSA and which cause All The Agreement shall not be assignable by you wheat CSA'pion amber r consent and any abnormally frequent service cos or serum p.blame service performed by personns other than CSA attempted assignment without such cement,,which shall not he unreamnably withheld,shall be veld.You m soneel accldenL use dthe Listed ldrms with non-compatible hardware or sdMvare mmpaenls; expal dlsclelm hating relied upm arty m resemdtion orsd[ement mumning he mpaslity,condrtdn, elechical power matfun lion or heat rig,cooling or humidity ambient condlt ons;(a)deinsdlletion.ne, operator,pemonomince or spedficadons of the Uated Items,except d IN extent be fern on Me odgina of instillation or raiackhon of Equipment(other than by GSA)Ph repai re to a realignment of Equipment and his Agreement You agree that CSA ny accept an electronic image of this Agreement as an anginal, retained training,necessitated by charges yin made to your system warf,ral or network envirmmem; and that electronic copies of your signature will be treated as an original for all purposes. SLS-108F January 2013 Page 2 Customer Initials LohioCanon Dnve, NG2"America,Inc.("CSA") UNIFIED LEASE AGREEMENTe Success,NY 11042 �L� Salesperson: Order Date: Customer Account: a Company Legal Name: Federal Tax Identification Number(TIN): Doing Business As: ❑ corporation ❑ Limited Liability Company Billing Address: ❑ Partnership ❑ Limited Liability Partnership City: County: ❑ Non-Profit Corporation ❑ State or Local Government State: ZIP: Phorre: ❑ Sole Proprietorship If selected,Complete Date of Birth Contact: Fax: Chief Executive Office and address for notices: Ad I!I E-Mall: dress: Lease InformationCity: State: Zip: Lease Term Payment Last TwolSecurity Amount Base Maintenance Total Last 2 Payments Security Deposit TOTAL DUE AT Months $ $ SIGNING Payment Frequency (Plus applicable taxes) Check must accompany agreement ❑ Monthly End of Lease Term Purchase Option Tax Exempt ❑ Quarterly ❑ Fair Market Value ❑ $1,00 Buyout ❑ Other (estimated) ❑ Yes (Attach certificate) Select 1 option: ❑ Included or a Included,❑ except for Equipment Declined Under separate E ul ident excluded on Schedule A agreement Excess Per Image Charge Billing Cycle Coverage Plan naddmgtu an existing Aggregate,provide ❑ Monthly ❑ Quarterly ❑ Other ❑ Per Unit ❑ Fleet<faddiag A Asset,fleet,applicable ❑ AggregaLafther a contend a or eedal a under oetrad x Consumables Inclusive PO Required Charges ❑ Tonerle•aode.dear) ❑ Other_ ❑ Yes PO# ❑ No See Schedule Personal Guaranty The undersigned(whether one or more are specified,"Guarantor ir),in local erstion of CANON SOLUTIONS AMERICA INC.('CSA')entering into a unified lease agreement(together with any schedues or supplements thereto,the'Agreement")with the customer Identified above("Customer"),mevecably and uncondlllpnally,jointly and severally,guarantee to Lessor(as dented In the Agreement)and its successors and assigns the payment when due of all amounts owed under the Agreement('whether at maturity or upon the occurrence or an event of default or otherwise)and the performance by Customer of all promises, obligations and terms of Me Agreement and any other financial transaction batween Customer and Lessor(or CSA as assigned to Lessor)(collectiyely,Me-Jabllimaa"),If Customer shall fall to pay or perform all or any part of the Liabilities when due,Guarantors agree,upon demand to pay any amounts that may be due from Customer and to take any action required of Customer under be Agreement.Guarantors agree that this Is an absolute and continuing guaranty and that their liability under this Guaranty Is primary and will not be aHeclecl by any settlement,extension,renewal or modification of the Agreement or any discharge or release of Customer's oblIbmi ns,whether or not by Amended of law. If any payment applied by Lessor to the Liabilities is thereafter set aside,recovered or required to be returned for any reason(mcf-ding without limitation the bankruptcy,insolvency or reorganization of Customer or any other person),me Liabilities to which such payment was applied shall for the purposes of this Guaranty be deemed to have continued in existence,notwithstanding such application,and this Guaranty shall be enforceable as to such Liabilities as fully as if such application had never been made,This Guaranty maybe tandfated only upon 60 data prior written notice to GSA and Lessor,and such termination shall he effective only as to Liabllltles arising under schedules,supplements,or agreements entered into after the of rc ive date of termination and shall not affect Lessor's rights under this Guaranty arising out of Me Agreement or other agreements entered Imo prI.,to such date. Guarantors waive all damages.demands.presentments and notices of every kind and names any rights of set-off,and any defenses available to !. a surety or guarantor under applicable law(purer than the defense of payment and performance in full).Guarantors indoor waive any(I)notice of Me incurring of Indebtedness by Customer and be acceptance of this Guaranty,(II)right to require suit against Customer or any other party before enforcing this Guaranty and(111)right of subrogation to Lessors rights against Customer until the Liabilities have been paid and performed in full.Guarantors consent and agree mat any(a)renewals and extensions of time of payment,do release,substitution or compromise of er realization upon the Equipment(.a defined in the !.. Agreement),other gr a tinges or any collateral security and(c)exercise of any other right under This or any other agreement between Customer and Lessor(or CSA as assigned to Lessor)or any mad parry may be made,granted and reacted by Lessor without coach to Guarantors and without in any manner affecting Guarantors liability under Cols Guaranty. Guarantors agree to pay all expenses(including attorneys'fees and legal expenses)paid or Incurred by Lessor in endeavoring to Patient the Liabilities or any part thereof and in enforcing this Guaranty.THIS ! GUARANTY SHALL BE GOVERNED BY THE LAWS OF THE STATE OF NEW JERSEY.GUARANTORS CONSENT TO THE EXCLUSIVE JURISDICTION AND VENUE OF ANY STATE OR FEDERAL COURT LOCATED WITHIN CAMDEN OR BURLINGTON COUNTY,NEW JERSEY,OR AT LESSOR'S OPTION IN ANY STATE WHERE ANY GUARANTOR,CUSTOMER OR THE EO UI PMENT IS LOCATED.EACH GUARANTOR WAIVES OBJECTIONS TO YEAH AND CONVENIENCE OF FORUM EACH OF THE GUARANTORS,BY THEIR EXECUTION AND DELIVERY HEREOF,AND CSA AND LESSOR, BY THEIR ACCEPTANCE HEREOF,HEREBY WAIVES ANY RIGHT TO JURY TRIAL IN ANY SUCH PROCEEDINGS. Guarantors agree that CSA and Lessor may accept a facsimile or other ellud is tranerealon of this Guaranty as an original,and that facsimile or other electoninally transmitted copies of Guarantors' signatures will be Vested as as original for all purposes. Primed Name: Signature' (no title)Date: Address: Phone: Printed Name: _. _ _._ Signature: (no title)Dart: Address: _ Phone: BY YOUR SIGNATUPI! E THE ITEMS LISTED ON SCHEDULEA OR IN ANY ADDE D M S)?O THIS AGREEMENT. YOU ACKNOWLEDGE RECEIPT OF A COPY OF THIS AGREEMENT,INCLUDING THE GENERAL TERMS AND CONDITIONS,WHICH ARE INCORPORATED HEREIN BY REFERENCE.The undersigned and CSA have each caused this Agreement to be executed as of the date first written below. Customer's Authorized Signature:_ _ Date: Printed Name: Title: CSA Authorized Signature: _.... __._. Date: Printed Name: Title: SLS-110S CFS�1207(1113) Page 1 GENERAL TERMS AND CONDITIONS ULS # 1. LEASE OF EQUIPMENT AND SOFTWARE whin this Agreement and CSA's normal practice.Such service shall be performed between 1.1 Listed Items:Commencement of Lease:Lessor.GSA shall supply,for lease by you 6:30 A.M.and 5.00 P.M.Monday through Friday,except holidays.(b)You shall afford CSA as provided below,and you shall lease the on, of equipment("Equipment")and licenses rwdenable access ta the Equipment ere perform orh-site service.CSA may terminate ie of software with third party support contracts,if applicable('Listed Smyydre';and together maintenance obligations as to any Equipment kyou relocate it to a site outside CSA's service with the Equipment and all replacements and adtlifions thereto,"Hated Items')indicated on readings area.If,in CSA's opinion,arty Equipment cannot be moot fined in good working Schedule A.The initial lessor is Canon Financial Services,Inc.(together with any future order through GSA's inches maintenance services,GSA may,of its option,(substitute assignees of is rights as lesser,"Lessoe).You shall keep the Listed Items at the"Ship io" comparable Equipment or(ill)cancel any balance of the term of its maintenance cbligawre,as location,not move them to another location without the prior written consent of Lessor to such Equipment and refund the urreamed portion of any prepaid CSA Payments.Parts a (defined below),and keep them free and dear of all liens and encumbrances.The teen of Equipment replaced or removed by GSA in connection with Maintenance shel became the the lease all commence on the date the listed Items are accepted by you("Lease property of Lessor and you decade any interest in tem.(c)Installation of Listed Software Commencement Date")and shall continue for an initial term of the number of months may be conditioned on a separate statement of work covering the scope and schedue of specified on page 1(together with any renewal periods,"Lease Term").Your execm on of installation,configuration options,responsibilities of each party,and either makers,when shall an acceptance certificate presided by GSA shall conclusively establish that the listed Items solely govern as to the drafters..me therein Additional charges may apply for work have been delivered to and irrevocably accepted by you.If you have not,within 10 days beyond the initial scope defended in such statement of work. CSA shall make available b you after delivery of Equipment,delivered to Lessor will had notice of nonacceptance at any from time to fime upgrades and bug fixes for the software licensed as part of the Equipment Equipment,specify rig the reasons and referencing this Agreement you shall be deemed to and fa Listed Software,but,if only if such upgrades and bug fixes are provided to GSA by have unbearably accepted the Equipment.After acceptance,you shall have no n ght to suppliers of such software,(if)availability of upgrades and bug foes may be at additional cancel this Agreement or return the Listed Items poor to the end of the Lease Tenn for any charge unless covered by separate support contrad purchased by you,and(hill insellakon of reason whatsoever,Including termination of any maintenance services that may be such upgrades and bug fixes by GSA if requested by you shalt beat additlonal charge. You provided by GSA under this or any separate agreement Tire to all Listed Items shall be are not required to use CSA for installation of either Listed Software or far any upgrades and transferred by CSA h Lessor.CSA shall assign to Lessor all of Its nights(but none of its bug fixes,but if installation Is done by anyone other than GSA,CSA shall have no obligations)with respect to the Listed Items,indeed rig the night to receive all Paymenl responsibility for any performance or other issues that may result from such installation. (c) Lessor does not and shall not assume any obligafiom under this Agreement.CSA shall CSA shall also me reasonable efforts to provide Leval 1 support for the Listed Software remain solely liable for the performance of all maintenance,service,and warranty (exua l that for contain Listed Software,purchase by you of a separate support is required far obligations described in this Agreement. Level support).Level 1 support decades of providing help-line telephone assistance in 1.2 Pavments and Costs.You shall pay to Lessor each billing period the fixed base and, operating the Liatatl Software sod Identifying service problems,fadjusting dented between if applicable,the toed maintenance amounts and per image changes and all other amounts, you and the supplier of the Listed Software to rectify such probems and maintaining a log of as listed and spedB ad on page 1 and Schedule A and such other amounts permitted in this such problems to assist in traddng the same.(d)You acknowledge that CSA is not the Agreement as invoiced by Lessor(collectively,"Payments";the fixed maintenance amounts developer of any of the Listed Software or other software and other than the foregoing,support and the per image charges are the"CSA Payments',and all other Payments are the for software is not provided under this Agreement- "Lessor Payment").The per image charges included within the GSA Payments are subject 2.2 Maintenance Term and Charges.(a)Maintenance shall start on the Lease to an annual increase of up to 10%(as determined by GSA in is sole discretion)either(I) Commencement Date and shall conkers for the Lease Term.(b)Comediennes;inclusive on each anniversary of the Lease Commencement Date or(if)once In each calendar year if Maintenance included replenishment of toner only(and other consumables,but oey it you have selected the Aggregate Coverage Plan.Lessor.Payments are fined for the initial specified an page 1)Toner is supplied for,eyvyyyE use with the Equipment.CSA may Ionic.Prepaid changes shall not be refundable except as provided in Paragraph 2.1(a), terminate the Maintenance if you use consumables in a different manner.If your toner Invoices shall be due and payable Won receipt.All Payments will be applied in such order usage exceeds by more than 10%the published manufacturer specifications for as Lessor,in Rs discretion,may determine.TNs lease Is a net lease.Lessor Payments conventional office image coverage,CSA may involce you for such excess usage.You may shall be made without set-off or deduction,even tithe Listed items matfunctim and purchase additional toner from GSA if required.You shall bear all ask of less.theft or irrespective of any nonperformance,by GSA of its maintenance obligations.You authorize damage to unused consumables,which shall reman CSA's property and shall be returned Lessor to adjust the Lessor Payments and the Other End of Term Purchase Option(f promptly upon elimination of this Agreement or Maintenance.(c)If you reacted the Fleet specified on page 1)amount by up to 15%f Me actual costs exceed CSA's estimates on or Aggregate Coverage Plan on page 1,the Base Charge and the Covered Images which sock amounts were based.You shall pay a$65 documentation fee and any Included shall apply to all of the Equipment on Schedule A unless othervise indicated,.If applicable taxes(including personal property tax),expenses,Merges and fees imposed specified on page 1 that the Listed Items are being added to an existing fleet under a with respect to the Listed Items,the Payments or your performance or non-performance previous agreement between you and GSA,L)the feet shall include the listed items under under this Agreement,and you shall reimhurse Lessor for the same plus processing fees the previous agreement,and all other agreements for which the add to existing Beet option (collectively,'Ccots").Lessor may apply any"Security Deposit'to any amount in default, was seldoWd,and(it)the maintenance term for all Listed Items under this Agreement shall and you shall promptly restore any such amounts applied.Security Deposits(which shall be the same as the maintenance term for all listed items under all such previous Prot earn interest unless required by law)shall not be refunded to You until all your agreemens.(d)If specified on the face page Nat the Listed Items are being added to an obligations are discharged in full.If any Payments are late,you shall pay(a)the actual and existing Aggregate Coverage Plan under a previous agreement between you and GSA,the reasonable pose ant expenses of collection,including attorneys'fees,whether or not suit Covered Images shall apply to all of the Equipment on the schedule,unless otherwise is brought,(b)a late charge equal to the higher of 10%of the amount due or$10,as ion icated plus the listed items under the previous agreemengs),and all other agreements reasonable liquidated damages,and(e)if Lessor should bring court action,you agree that fa which the add to existing Aggregate Coverage Plan was selected,on an aggregated attorney fees equal to 25%of the amount sought shall be deemed reasonable,In each basis,for so long as she maintenance term for all such listed items continues.(e)Unless case not to exceed the maximum amount permitted by law otherwise indicated m Schedule A,you authorae CSA to use networked features of the 1.3 Purchase Ootiona:Return.(a)END OF TERM PURCHASE OPTION.To elect this Equipment Including imageWARE to receive soltwsre updates,activate faalures/new licenses When,you shall give Lessor not less Nan 60 and not more than 120 days'on,ihavocble and transmit use and served data accumulated by the Equipment over yaw network by means winter,notice(unless the End of Lease Term Purchase Option price is$1.00,as specified of an HTTPS protocol and to store,analyze and use such data far purposes related to an page 1)that you will purchase,upon the expiration of the Lease Term,all the Listed servicing the Equipment and product improvement.The feature is not capable of sending or Items at the End of Lease Term Purchase Option price plus any Costs.(b)PRIOR TO receiving image data.(1)You shall provide meter readings to CSA in accordance with the MATURITY PURCHASE.You may,at any fime,upan not less than 60 and not more than Meter Read Method selected.If yen selected CSA's eManage ahebsite,you shall complete 120 days prior irrevocable wriften police,purchase all the Listed Items at a price equal to GSA registration process governing access to and use of such waders,CSA may change the sum of all remaining Payments plus the Fair Markel Value plus Costs."Fair Market your meter read options from time to time upon 60 days'notice.If CSA does not receive Value'shall be Lessor's retail once at the time you notify Lessor of your Intent to purchase timely meter readings from you,you shall pay invoices that rented CSA's estimates of the Listed Items,but of less than 20%of the total cast of the Listed Items.(c)Listed kern meter readings.CSA may adrift'the accuracy of any meter readings from time to time and purchases shall not be permitted if a default is continuing.Listed Item purchases shall be invoice you for any shortfall in he next invoice.(g)You agree that GSA may suspend "AS-IS WHERE-IS"wdthhout warranty,except for file;purchases of licenses of Listed performance of Maintenance if and so long as any Payments are overdue,and that arty Software are subject to the terms thereof.(d)Unless his Agreement contains a$1.00 such suspension shall not in and of itself be deemed a termination of this Agreement. purchase option,this Agreement shall automatically renew on a nronth to month basis at 23 NonLovered Service.The following services are not included wklln Maintenance and the same Payment amount(subject do increase of CSA Payments)and frequency unless shall be Invoiced In accordance with CSA's than cumene labor,pans and supply charges:(a) you,at least 60 and not more than 120 days before the end of he Lease Term,send to replacementof any consumables,including,withoutlimitatioo,paper,toner,ink,waste Lessor written notice(the"End of Tem Notice")that you either(I)are exercising the containers,fuser oil or staples(wooptforeoner inclusive service to the extent provided in purchase option in accordance with the terms hereof,or(ill)do not want to renew this Paragraph 2.2(b)),other media,print heads and puncher dies;M)repairs necesfkated by Agreement,and at the and of the Lease Term shall I return the Equipment as provided Motors other than mural vise Inducting,without limitation,any willful aft,negligence,abuse or below.Lessor may cancel any automatic renewal by,at least 60 and not more than 120 misuse of he Equipment;the use of parts,supplies is software not supplied by CSA;service days before the end of the Lease Tenn,sending you written notice that Lessor does not performed by anyone other than CSA;widdent mr,of Equipment with o0ncompadble want this Agreereeitto renew.Unless this Agreement automatically renews or you hardware or software components;electrical power malfunction or healing,cooling or humidity purchase the Equpnent as provided in this Agreement,you shall,at the termination of the ambient conditions;(c)de�nstallasl rsinstalladon,or relocation of Equipment(other tan by Lease Tenn.return the Equipment at your sole cost and expense in goad operating CSA),(d)repairs to or realignment of Equipment and related training necessitated by changes candid on,ordinary wear and tear resulting from proper use excepted,to a location specified made to your system configuration or network environment(,)work requested to be by Lessor.If for any reason you fail In mom any Equipment to Lessor as pew detl in this performed outside aCSA's regular business mom,and(I)repair of any netwomsydvin Agreement by he last day of such Lease Tern,you shall Pay to Lessor upon demand one connection devices,except when listed on page 1.If you have NOT selected Maintenance on billing period's Lessor Payment for each billing paned a portion thereof that such delivery page 1,any of the man reerance services described In Paragraph 2A above shall be awfaNe is delayed,If you fail to provide the required End of Term Notice at least 60 and not more only upon your request,either under separate agreement with CSA or invoiced in accordance Man 120 days before he end of the Lease Term and return the Equipment at he end of the with CSA's then current labor,parts and supply charges.Installation of contain Listed Software Lease Tenn,you shall pay to Lessor upon demand two billing period's Lessor Payments, may also require a separate agreement h rtwem you and CSA setfing forth the scope of work, which will safisfy the 60-12C day notice period referenced above your responsibilities in comedian with such Installation,and other terms and conditions as 2. MAINTENANCE.YOU SHALL RECEIVE THE MAINTENANCE DESCRIBED IN THIS required by CSA.Such separate agmement(s)shall solely govern,and the Agreement shall PARAG RAPH 2("Mainte nance')ONLY IF YOU HAVE ACCEPTED MAINTENANC E ON not apply to the services described therein. PAGE 1.Such services are subject to the exclusions herd naRer described. 3. CSA CUSTOMER SATISFACTION POLICY.If you are not satisfied with the Maintenance provided to you under separate agreement between CSA and you shall be permin-ro ale of your Canon or One brand product,upon your written request CSA in its governed solely by the provisions thereof. sole discretled will repairer replace the product with a like unit with equivalent capabilities. 2.1 Covered Service.(a)GSA shall provide all rower,preventive maintenance and Prior to replacement,CSA shall have had the opportunity to return the product to good emergency service necessary to keep the Equipment in good working order in accordance working order in accordance with the terns of Me agreement.Ha replacement unit is SLS-110S CFS-1207(1l13) Page 2 Customer Initials ULS # provided,the lease hereunder of the replaced unit shall be deemed terminated and the agreement;or(1)you or any Guarantor who is a natural person die.If you are in default, rep)acemem unit shall be deemed a"Listed Item"for the lease and all other purposes of you shall pay for Lessors reasonable collection and other costs,and without Barking any of Me Agreement.This policy shall apply only If you are not in default of this Agreement and GSA's rights hereunder or under applicable law,Lessor may exercise(on behalf of itself Maintenance under this Agreement has not been canceled or terminated, and,as applicable,CSA)any one or all of the following remedies:(1)declare all unpaid 4.DATA.You acknowledge that the hard drive(s)on the Equipment,including attached Payments(other than per image charges)immediately due and payable,with Lessor devices,may retain images,content or other data during normal operation of the retail Ling title to the listed Items;(2)terminate any and all agreements with you;(3)without Equipment("Data")and that exposure or access to the Data by CSA or Lessor,If any,Is optics,demand or legal process,retake possession of the Listed Items(and you authorize purely incidental to the services performed by GSA.Neither CSA nor Lessor nor or any of Lessor to enter upon the premises where the Listed Items may be found)and(A)retain the their affiliates has an obligation to erase or overwrite Data upon your return a the Listed Items and all Payments and other sums paid,(B)m-lease the listed Items and Equipment to CSA,Lessor or any leasing company. You are solely responsible for(I)your recover from you the amount by which the Remaining Lease Balance exceeds the value compliance Wi lh applicable law and legal requirements pertaining to data privacy,security, atM buted to the Listed Items by Lessor for purposes of calculating the payments under the !. retention and protection,and(if)all decisions related to erasing or overwriting Data. new lease agreement,or sell hie Listed Items and recover from you the amount by Without limiting the foregoing,you should,poor to return or other disposition of the which the Remaining Lease Balance exceeds the net amount received by Lessor from such 1. Equipment,utilize the Hard Disk Dove(HDD)(or comparable)formatting function(which sale;or(4)pursue any other remedy permitted at law win equity.Lessor may sell the may be referred to as 9nilialized All Di la/Seti ngs"functlor)IT found on the Equipment to Listed Items after preparing them or not and may disunion we mantles of title and the like,If perform a one pass overwrite of Data or,ff you have higher security requirements,you may the Listed Items are not available for sale,you shall be liable for the Bemat ning Lease purchase form CSA at current rates an appropriate option for the Equipment,which may Balance and any other amounts due.The'Remaining Lease Balance"shall be the sum of: Include(a)an HDD Data Encryption Kit option which disguises Information before it Is (I)all Lessor Payments then owed by you to Lessor,(11)the present value of all remaining written to the hard drive using encryption algorithms,(b)an HOD Data Erase KJl that can Lessor Payments for the MI Lease Term;(iid the Fair Market Value of the Listed Items; j perform W to a 3-pass overwrite of Data or(c)a replacement hard drive(In which case you plus(iv)any applicable taxes,expenses,charges,and fees.For purposes of determining should property destroy the replaced hard drive).You shall indemnify Lessor,CSA,their present value,Lessor Payments shall be discounted at 6%per year, subsidiaries,directors,officers,employees and agents for and hold such parties harmless B. SECURITY;WAIVER.You authorize Lessor to file any form of financing or from any and all costs,expenses,liabilities,claims,damages,lasses,judgments or fees continuation statements and amendments thereto.THE LEASE CREATED BY THIS (including reasonable attomerys'fees)arising or related to the storage,transmission or AGREEMENT IS INTENDED AS A"FINANCE LEASE'AS DEFINED IN ARTICLE 2A OF contortion of the Data.The terms of this Section 4 shall solely govern as to Data, THE UNIFORM COMMERCIAL CODE("UCO 2A).LESSOR IS ENTITLED TO ALL notwithstanding that any provisions of this Agreement or any separate confidentialilyor BENEFITS,PRIVILEGES AND PROTECTIONS OF A LESSOR UNDER A FINANCE data security or other agreement new or hereafter entered into between you and CSA or LEASE,AND YOU IRREVOCABLY WAIVE ANY RIGHT OF NOTICE THEREOF,YOU Lessor applies,or could be construed to apply to Data. WAIVE YOUR RIGHTS AS A LESSEE UNDER UCC 2A SECTIONS 508-522,If the lease 5. LIMITED WARRANTY;EXCLUSIONS 8 LIMITATIONS;INDEMNIFICATION is determined not to be a We lease,you grant Lessor a security interest in the Usted Items, 5.1 Limited Womanly.Equipment is warranted only as provided in the manufacturers Your exact legal name,the location of your chief executive office,and yourfuds fiction of warranty provided with the Equipment(for CANON brand Equipment,the manufacturers organization are as set forth on page 1;if you change any of them or the corporate warranty is provided by Canon U S.A.,Inc.).End user warranties,if any,for Listed Software structure,you shall provide prior wriffen notes to Lessor 30 days before such change. are provided solely by the developers or suppliers of the Listed Software.So long as you Upon request,you will deliver slate-certifed constituent documents ro Lessor. are net in breach or default of this Agreement,Lessor assigns to you,solely for the purpose S. GENERAL of making and prosecuting any such claim,the rights,if any,which Lessor may have under 9.1 h21 of =w and Fnnrm.THIS AGREEMENT SI']ALL BE GOVERNED BY THE all manufacturers,developers or suppliers warranties for the Listed Items. LAWS OF NEW JERSEY.YOU CONSENT TO THE EXCLUSIVE JURISDICTION AND 6.2 Disclaimer of Warranties.LESSOR IS NOT A MANUFACTURER,DEALER,OR VENUE OF ANY STATE OR FEDERAL COURT LOCATED WITHIN CAMDEN OR SUPPLIER OF THE LISTED ITEMS.AS BETWEEN YOU AND LESSOR,THE LISTED BURLINGTON COUNTY,NEW JERSEY,OR AT LESSOR'S OPTION IN ANY STATE ITEMS ARE LEASED"AS IS'AND ARE OF A SIZE,DESIGN,AND CAPACITY WHERE YOU OR THE EQUIPMENT ARE LOCATED.YOU WAIVE OBJECTIONS TO SELECTED BY YOU.LESSOR HAS MADE NO REPRESENTATION OR WARRANTY OF VENUE AND CONVENIENCE OF FORUM.ANY SUIT,OTHER THAN ONE SEEKING ANY KIND,EXPRESS OR IMPLIED,WITH RESPECT TO THE LISTED ITEMS.The PAYMENT OF AMOUNTS DUE,SHALL BE COMMENCED,IF AT ALL,WITHIN 1 YEAR warranties,if any,provided foramy Pike listed Items are enforceable by you only against OF THE DATE THAT THE CLAIM ACCRUES,THE PARTIES IRREVOCABLY WAIVE the Canon company orlhird party making such warranties,not against any Lessor.CSA is ANY RIGHT TO A JURYTRIAL IN ANY SUIT BETWEEN THEM. rot an agent or representative of Lessor and is not authorized to waive or alter any of 9.2 Entire AareemeM:Electronic Acnevtance.This Agreement shall be binding upon you Lessors rights or make any represenlation for Lessor about the Listed Items,except to the when you sign It,upon CSA when CSA has installed the Equipment,and upon Lessor when extent set forth in this Agreement.EACH OF CSA AND LESSOR EXPRESSLY DISCLAIMS you have accepted the Listed Items.All provisions of this Agreement,intruding Section 4, ALL WARRANTIES,EXPRESS OR IMPLIED,INCLUDING IMPLIED WARRANTIES OF which by their nature can be construed to survive the expiration a termination of the MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE RELATING TO THE Agreement shall so survive.CSA or Lessor may insert missing or carted other information USE OR PERFORMANCE OF THE LISTED ITEMS OR CSA'S SERVICES.THE including the Listed Item description,serial number,and location;but otherwise this FURNI SHMG OF MAINTENANCE UNDER TH IS AGREEMENT DOES NOT ASSURE Agreement(together with any separate agreement entered into between you and CSA as UNINTERRUPTED OPERATION OR USE OF ANY OF THE LISTED ITEMS. descrbed in Section 2,3 above)constitutes the entire agreement between the parties with 5.3 l imitannn of Lial,iriN,NEITHER GSA NOR LESSOR SHALL BE LIABLE FOR respect to the subject matter hereof Any purchase order utilized by you shall be for your INJURY OR DAMAGE EXCEPT TO THE EXTENT CAUSED BY SUCH PARTY'S administrative convenience only,and any terms therein which conflict with,vary from or NEGU GENCE OR WILLFUL MISCONDUCT.NEITHER CSA NOR LESSOR SHALL BE supplement the provisions of this Agreement shall be deemed null and void.No j LIABLE FOR EXPENDITURES FOR SU BSTITUTE EQUIPM ENT OR SERVICES,LOSS OF representation or statement shall be binding upon Lessor or CSA as a warranty or otherwise REVENUE OR PROFIT,LOSS OR CORRUPTION OF DATA,FAILURE TO REALIZE unless it is contained in the original of this Agreement.This Agreement shall not be modified SAVINGS OR OTHER BENEFITS,STORAGE CHARGES OR OTHER INCIDENTAL, amended except In a written amendment signed by an authorized signer of CSA and you.If a SPECIAL,PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF court finds any provision to be unenforceable,the remaining provisions shall remain infull OR INABILITY TO USE THE LISTED ITEMS OR CSAS SERVICES UNDER THIS face and effect.You expressy disclaim having retied upon any statement concerning the AGREEMENT,REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED capability,condition,operation,performance or specifcations of the listed Items,except 0 the AND EVEN IF CSA OR LESSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH extent set forth In the original of this Agreement.CSA a Lessor may accept electronic DAMAGES. Images of this Agreement as originals,and electronic copies of your signature will be 5A Indemnification.You shall munburse Lessor for and defend Lessor against any claim treated as onglnal for all purposes, for losses or injury caused by the Listed Items,before and after the Lease"Term ends. 9.3 Joint and Several Liability:Assignment.If mare than one entity executes this 6. ADDITIONAL LEASE REQUIREMENTS. Agreement as the Customer,your obligations shall bejord and several.YOU SHALL NOT 6.1 You warrant that the Listed Items will ASSIGN OR PLEDGE THIS AGREEMENT,NOR SHALL YOU SUBLET OR LEND ANY Trot be used for personal,family or household purposes.If at any time for any reason LISTED ITEMS.Each of CSA and Lessor may pledge or assign its rights under Nis whatsoever CSA's maintenance obligations have terminated,at your sole expense you Agreement,If a Lessor assigns its rights,the assignee Lessor will have the same rights and shall keep the Equipment in good working order and supply and install replacement parts benefits that the assignor Lessor had and shall not have any add gattore hereunder.The and accessones when required to maintain the Equipment Any such replacements shall be rights of the assignee Lessor will not be subject to any claims.defenses,or setoffs that you the property of Lessor and shall be deemed Equipment, may have against the assignor Lessor. 62 Risk of loss:Insurance,Effective upon delivery to you,you shall bear the entire risk 9.4 Notices.All notices required or permitted under this Agreement shalt be suffctent if of any loss or theft of or damage to the Equipment('Loss').You shall maintain,at your delivered personally,sent via facsimile or other electronic transmission,or mailed to such expense,(a)properly insurance for the full replacement value of the Equipment and(b) party at the address set forth on page i or at such other address as such party may comprehensive public liability and property damage insurance.All such insurance shall designs Is in willing from time to time.Notices shall be effective 3 days after deposit In the provide for a deductible not exceeding$5,000 and be in form and amount and with U.S.mail,duly addressed,or upon delivery via personal or express delivery,facsimile or companies satisfactory to Lessor Each Insurer providing such insurance shall name Lessor other electronic transmission.You shall send all notices regarding lease provisions to 1. as additional Insured and loss payee and provide Lessor 30 days'poor written notice of Lessor only and all notices regarding maintenance provisions to CSA onl y. alteration or cancelbbon.You shall deliver certificates or other evidence of insurance to Address for notices to Canon Solutions Address for notices to Canon Financial Lessor.You appoint Lessor as your attorney-infact to make claim for,receive payment of, America,Inc.: Services,Inc.: and execute and endorse documents,checks,or drafts for any Loss.If wfhin 10 days after 300 Commerce Square Blvd. 158 Gaither Drive,Suite 200 request you fail to deliver satisfactory evidence of such insurance to Lessor,Lessor may Burlington,NJ 08016 Mount Laurel,NJ 08054 obtain it at your expense.Lessor shall be entitled to retain any fees earned by it in Attn:Customer Service Department Atin:Portfolio Management Department connection with any such Insurance.You shall promptly(I)repair or replace any Equipment Phone:(800)613.2228 Phone:(800)220-0330 subject to a Loss or(if)pay to Lessor the Remaining Lease Balance(defined below).No Fax:(800)220AOD2 Fax:(856)813-5122 Loss shall relieve you of any obligation under this Agreement Email:customerionedesa.catch com Email:rannn iR_S, g;ggDL�dcranon r_om 7. DEFAULT;REMEDIES.You shall be in default of this Agreement if:(a)you fall to 9.5 USA PATRIOT Art:Condit Information.To help the government fight the funding ed make any Payments when due a perform any of your other obligations under this terrorism and money laundering activities,federal law requires all financial institutions to Agreement;M)you fait to make payments when due of any indebtedness to Lessor,(c)you obtain,very,and record information that identifies each person who enters into a lease. or any guarantor of your oblige tions("Guarantor)cease doing business as a going This means that when you enter into a lease.Lessor may ask for,among other things:(a) concern;(d)you or any Guarantor become Insolvent or make an assignment for the benefit your federal tax identificatieL number and(b)your date of birth,if you are a sale proprietor. of creditors;(a)a petition or proceed)ng is fit ad by or against you or any Guarantor under Lessor may also ask to see ideni ying documents.You authorize your credit references, any bankruptcy or insolvency law;(f)a receiver,trustee,conservator,or liquidator Is any credit reporting agency,or any third party(including Lessor)to collect any credit appointed for you,any Guarantor,or any of your or any Guarantors property;(g)any information and to release the same to Lessor,its affiliates,and their respective designees statement,representation or warranty made by You or any Guarantor to CSA or Lessor is or assignees. Incorrect in any material respect,(h)You or any Guarantor default under any loan or credit SLS-110S CFS-1207(1/13) Page 3 Customer Initials f` i I cation LONoDrive, rsAmekKA ''"LEASE UPGRADE, TRADE-IN, RETURN OR BUY-OUT ons America,Inc.("CSA") REIMBURSEMENT ADDENDUM TO AGREEMENT# Lake Success,NY 11042 (the "AGREEMENT") 28 Page 1 of Customer('•You"): Customer Account: Buy-out Reimbursement I... Company: $ to be paid under the circumstances described in Address: Section 1 below. City: County: Payable to: ❑ You ❑Canon Financial Services,Inc. State: zip: Phone if: Reason for check issuance: Email: }Lease Upge,�tle or Bu 'olut Ac�e�O�'rled�sr»enta If this transaction includes a lease upgrade or buy-out tobe paid upon delivery and List the leasing company and lease number associated with any lease upgrade or buy-out. acceptance of the Equipment listed on the Agreement, select one of the following: _ ❑ NotAppllcableL"uar;l}1EtnY'Na#'ta ❑ You will return the equipment to the leasing company according to the terms and conditions of your lease agreement. ❑ CSA will return the equipment to the leasing company per Section 2 below. ❑ You will retain the equipment. If so,will the equipment remain under a CSA Maintenance Agreement? Yes ❑ No❑ ❑ +'CSA will pick up the equipment for Trade In. ZA Please select one: - Pick-Up Information: ❑ Trade-In ❑ Same Date as Delivery of Listed Items specified on the Agreement. Please note that any applicable trade-in credit is reflected in the oedodic lease payments w purchase once as epecli ed In the Agreement, ❑ Other Specified Date: ! / ponmmPm Consider ❑ Goad WoMhg CondWon ❑As is nnodmon (but no longer than 30 days after delivery of Listed Items under Agreement) ❑ Return Equipment to selected Leasing Company Contact Name: Phone: El Canon Financial Services E-Mail: ❑ Return Equipment to CSA. odghal order Date Special Removal Instructions: Return Item S Meter EgWpfnent lotbean,H 'Contact Name ALL Pick > Code Cade gesarl ton' Serlel Ill clear L i I at 1h n- buve Phone E all Up Date i Retum Codes: Trade-in:TRD Return to CFS:R-CFS Return to CIT:R-CIT Return to CSA:R-CSA You have agreed to acquire from CSA certain Listed Items pursuant to the Agreement By your signature below,you agree to supplement the terms of the Agreement as follows: 1. If Buy Out Reimbursement is selected:The Buy-Out Reimbursement indicated above will be paid directly to the designated party by CSA upon installation and testing of the Listed Items and payment to CSA(by you or by the Leasing Company)of the purchase price for the Listed Items.The Buy-Out Reimbursement will be paid for the sole purpose of reimbursement of early termination charges or fees and associated expenses payable for(a)early federation of the lease of the Trade-in or Return Equipment or for other equipment being replaced by the Listed Items under the Agreement,(b)refinancing the lease of other equipment or(c)preparation of the site for installation of Listed Items.You acknowledge and agree that CSAs financial obligation is limited to the Buy-Oul Reimbursement amount,and that you are responsible for any other obligations,including any charges which are not covered by the Buy-Out Reimbursement 2,If Trade-in Equipment or Return to Leasing Company is selected:You hereby authorize CSA to pick up the Trade-in or Return Equipment listed above.You agree to pay CSAs removal charges it, on the date specified above,the Trade-in or Return Equipment is unavailable for pickup and removal through no fault of CSA.Trade-in Equipment shall he conveyed to CSA,and(a)you represent that CSA will receive good and marketable title to each unit of Trade-in Equipment,free and clear of any and all liens and leasehold interests,(b)you warrant that the Trade-In Equipment will be delivered to CSA(unless specified above that the trade-in is on an As is basis)in good working condition,reasonable wear and tear excepted,and(c)you shall make the Trade-In Equipment available for pickup by '.. CSA on the relevant date specified above, If you breach or fail to comply with any of me foregoing,CSA may,without limiting its other remedies under applicable law,return the Trade-In Equipment to you (at your expense both for the return and the original pickup)and rescind,or require you to refund to GSA,promptly upon recelpt of CSAs Invoice,the full amount of any trade-in credit reflected in the Agreement(which amounlshall equal the fair market value of such Trade-In Equipment,as determined by CSA).Return Equipment shall be shipped to the Leasing Company specified above,and CSAs sole obligation u to use commercially reasonable effects to pick-up and remove the Return Equipment and to arrange,on your behalf and at CSAs expense and risk(but only to the extent of obvious damage in transit),for the shipment of the Return Equipment to the Leasing Company. 3. DATA.You acknowledge that the hard dnve(s)an the Equipment,including attached devices may retain images,content or other data during normal operation of the Equipment(Data) and that exposure or access to the Data by CSA,if any,is purely incidental to the services performed by CSA.Neither CSA nor any of their affiliates has an obligation to areas or overwrite Data upon Your return of the Equipment to GSA or any leasing company. You are solely responsible for:(i)your compliance will,applicable law and legal requirements pedaining to data privacy,security,retention and protection, and(11)all decisions related la erasing or overacting Data. The terms of this section shall solely govern as to Data,notwithstanding that any provisions of this Agreement or any separate confidentiality or data security or other agreement now or hereafter entered into between you and CSA could be construed to apply to Data. THIS ADDENDUM SHALL BECOME EFFECTIVE AT THE SAME TIME AS THE AGREEMENT BECOME EFFECTIVE IN ACCORDANCE WITH THE TERMS THEREOF. EXCEPT AS SUPPLEMENTED HEREBY THE AGREEMENT SHALL REMAIN UNCHANGED AND IN FULL FORCE AND EFFECT. Customers Authorized Signature Printed Name Title Data SL"04e Jamary2013CSA ADDITIONAL EQUIPMENT ADDENDUM to the c NON Wt=Nsa Rlu LEASE UPGRADE,TRADE-IN,RETURN OR BUY-OUT Canon Semtions Amedca,mC.CcSN) REIMBURSEMENT ADDENDUM TO ACQUISITION 4 Ohio Liive.Lake Success,NY 11042 AGREEMENTS (the "AGREEMENT") [aco7613-2z25 Page of Salesperson: Order Date: Custom rl"Yau'T: Company: Contact: Address' Phone: Fa,,'. City: State: Zip: E-Mail: PLPASET CCu Ro^Co2 LesuV�em Smar4 �terNeedng Egvgnomtk x�m,EBlferaotgt¢r�n+e 6..Rkme4fto EW �M W R um CWss5 Radp4ti TRP Rettrtu in CF5',RLFS Rnntrr CiT R-CM Reltlni In CSA:R-CSA SLSL,IFJ n..,W 3CSA Coelomerinillale Dade MANAGED PRINT SERVICES AGREEMENT CANON SOLUTIONS AMERICA Canon Solutions America, Inc.("CSA") '... 4 Ohio Drive, Lake Success,NY 11042 (800)613-2228 MPS Consultant Salesperson Order Date:_I_I Initial Term: months Billing Address: Requested Start Date:_I !_(no sooner than 10 days after City: County: contract order date and completion mSchedule A,Schedule A-MICR or B an submission of a printed configuration page For each pdrmrl State: Zip: Phone#: Do you require a P.O.for payment?Yes. _ No Contact: Fax#: Is there n statement of Work("SOW")covering additional services? Yes No Email: Note:Charges for additional services are billed separately. The Printers covered under this Agreement are listed on Schedule A,Schedule A-MICR,andlor Schedule B. The Initial price for Equipment listed on Schedule A and/or Schedule B is as follows Estimated Quarterly Print Volume Quarterly Base I Per image Charge B.&W Color Charge B&W : Color Toner T e $0. $0. ❑OEM ❑3"Party The initial price for Equipment listed on Schedule A-MICR is as follows Estimated Quarterly Print Volume Quarterly Base Per Image Charge;. B&W Color Charge B&W Color Toner T e so, 1 $0. ❑OEM TERMS AND CONDITIONS 1.TERM.The Managed Film Services("MPS')shall begin on the Start Date and continue for the initial term specified above.The initial term shall renew for successive 12 month renewal terms unless either party gNes written notice of non-renewal at least 30 days prior to the expiration of the then current term. 2.CHARGES.Base charges shall be billed in advance and per image charges shall be billed in arrears on a quarterly basis. Invoices shall be due and payable within thirty days of the invoice date.Applicable taxes shall be added to the charges.If payments are late,CSA may charge you and you agree to pay,a late charge equal to the higher of Five percent(5%)of the amount due or ten dollars($10)for each billing period or portion of a billing period such payment is delayed as reasonable collection fees,not to exceed the maximum amount permitted by law.CSA reserves the right to increase the prices above at any time during the Term to reflect increased costs upon thirty(30) days written notice to you.The charges are subject to an annual increase on each anniversary of the start date 3.PRIOR ASSESSMENT. Under a prior agreement, CSA has performed a network and system discovery analysis of your IT environment In which services are to be rendered under this Agreement.Under the prior agreement,CSA has used certain discovery tools to identify the components and conditions of your IT environment 4.COVERED PRINTERS.This agreement Is Intended to provide services for your entire fleet of printers however certain models of printers may not be eligible for services under this contract due to age,geographic location or other masons determined by CSA.At CSA's discretion,the ineligible printers may be placed under a"Standard Plan" and Identified on the associated schedule("Schedule B")and shall only receive toner cartridges and monitoring services.The"Premier'scope of services as claimed in Paragraph 7 covem 2dy the printers identified on the associated schedule("Schedule A"or'Schedule A-MICR"),The parties may agree to add or remove printers from time to time during the Term by mutual execution of a CSA MOB Change Order.Customer shall provide CSA a standard device configuration sheet shoving the start meter reading of the added prinler(s)as of the start date of this contract.Otherwise,CSA may compute a start reading for the printer(s)utilizing the current meter reading and subtracting an estimated monthly volume per printer, as determined by CSA. In the event Customer acquires additional devices subsequent to the start date of this Agreement,the start meter shall be zero. If the quantity of printers changes during the Term from the original quantity listed on Schedule A,Schedule A-MICR or Schedule B,CSA reserves the right to adjust the pricing accordingly. 5.YOUR RESPONSIBILITIES.As a condition precedent to GSA's duties: (a) The Printers shall be in good working condition on the Start Date(as determined solely by CSA in its reasonable discretion). (b) You shall provide CSA with an accurate location and printed configuration page for each printer placed under this Agreement.You shall notify CSA If you relocate any printers from the address indicated on Schedule A,A-MICR,B or any related Change Order. (c) You shall use only CSA-approved parts and supplies for the Primers. (d) You shall have proper electrical and network connections and install and use CSA approved surge prolector(s)where appropriate. (a) You shall provide a Key Operator responsible for designated duties in the operators manual and insure that the proper supplies are being installed and/or used correctly with the Pnntem. (f) You are solely responsible for security of your electronic and other data. (g) You must Install and keep the DCA installed on your network for networked devices and locally for non-networked devices throughout the Term of this Agreement.If the DCA does not communicate with CSA,you agree to provide manual meter readings upon request. (h) You agree that CSA may use estimated meter readings if it does not receive timely meter reading on any Pdnters covered by this Agreement. (1) You shall utilize the CSA ordering procedures for adding or deleting printers and ordering Toner Cartridges,You acknowledge that CSA will not deliver servbes or toner for printers not listed on Schedule A,Schedule A-MICR,Schedule B or any related Change Order until you complete the proper ordering procedure to add the printer to the Agreement. 0) You shall provide timely meter readings for any printer not connected to the DCA for any reason. SEE PAGE 2 FOR ADDITIONAL TERMS AND CONDITIONS Subject to the terms and conditions of this Agreement and any listed Statement of Work above,CSA agrees to provide(i)Managed Print Services for the Printers listed In Schedule A, Schedule A-MICR and If applicable,(11)toner cartridges for the Printers listed in Schedule B of this Agreement or in any future Change Order related to this Agreement(the"Printers')at the charges stated herein or therein. BY YOUR SIGNATURE BELOW,YOU AGREE TO PURCHASE THE MANAGED PRINT SERVICES SPECIFIED ABOVE.YOU ACKNOWLEDGE RECEIPT OF A COPY OF THIS AGREEMENT.THE ADDITIONAL TERMS AND CONDITIONS ON PAGE 2 HEREOF AND IN ANY SCHEDULE(S)OR ADDENDUM(S)HERETO,ARE INCORPORATED AND MADE A PART OF THIS AGREEMENT. Customers Authorized Signature Printed Name Title _ _ Date SER-024 January 2013 CSA confinued on Page 2 ADDITIONAL TERMS AND CONDITIONS These are the additional rams and condtons referred to on page t to which they are attached(such Equipment to perform a one pass ovenvrife of Data or,9 you have higher security requirements,you page',and any addendum(s)hereto,collectively with these terms and conditions,the Agreement). may purchase from CSA at current rates an available option for the Equipment which may include(a) 6.CSA RESPONSIBILITIES an HDD Data Encryptia.cut option which disguises information before it a written to the had drive (a) CSA will tag each Printer initially listed on Schedule A,Schedule A-MICR or Schedule B with a using encryption algorithms,(b)a HDD Data Erase Kit that can perform up to a 3-pass overwrite of Data CSA Service tag indicating serial0 and CSA contact information. or(c)a replacement hard drive(in which case you should property destroy the replaced hard drive).The (b) Printers lsted an Schedule A,A-MICR and Bare provided replenismrrentof Original Equipment before of this Section 9 shot solely govern as lip Data,notwithstanding that any provisions of this Manufacturer(OEM) or Stu Parry manufactured toner cartridges,as indicated on Page 1,for exclusive Agreement or any separate confidenudity or data smunty or other agreement now or hereafter entered use with the Primers incurred on Schedule A A-MICR and B The pricing in this agreement is based into between you and CSA could be construed to apply to Data, upon 54tv toner coverage for black&white and 209%for color letter size pages.You agree that CSA may 10. EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY.CSA EXPRESSLY invoice you annually for excess usage in he event your actual toner usage exceeds these assumptions DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING IMPLIED WARRANTIES OF by more than 10%.Excess toner charges shag be computed using the expected print volume(EPV) MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE RELATING TO THE USE OR minus the actual print volume reported.The EPV=actual number ofartridges shipped xthe toner yield PERFORMANCE OF THE PRINTERS AND SOFTWARE(OR ANY MET ER READ COLLECTION per cardidge x 90%.You shall bear all risk of loss,then or damage to unused toner cartndges provided METHOD PROVIDED BY CSA).YOU EXPRESSLY ACKNOWLEDGE THAT THE FURNISHING OF to you under this Agreement,which shall remain CSAs property and shag be returned promptly upon MAINTENANCE SERVICE UNDER THIS AGREEMENT DOES NOT ASSURE UNINTERRUPTED termination of Nis Agreement OPERATION AND USE OF THE PRINTERS,SOFTWARE(OR METER COLLECTION METHODS). (c)CSA will perform an initial welkin motto of Customer locations covered under this Agreement CSA SHALL NOT BE LIABLE FOR PERSON AL INJ URY OR PROPERTY DAMAGE EXCEPT TO THE Customer spat identify each networked and non-networked device to be covered under this agreement, EXTENT CAUSED BY CSAS NEGLIGENCE.CSA SHALL NOT BE LIABLE FOR EXPENDITURES CSA will deliver,install,conflgum and test its network Data Collection Agent(DCA) withyour[Tstaff FOR SUBSTITUTE PRINTERS OR SERVICES,LOSS OF REVENUE OR PROFIT,LOSS OR assistance.CSA will perform a one-Gore installation of its(oral DCA to non-networkedoevices with the CORRUPTION OF DATA,FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,STORAGE assistance ol'yeur R staff however it will be your responsibility to re-install any local DCA if necessary. CHARGES OR OTHER INCIDENTAL,SPECIAL,PUNITIVE OR CON SEQUENTIAL DAMAGES CSA will provide all technical support:updates and maintenance for the DCA, ARISING OUT OF THE UBE OF OR INABILITY TO'JSE THE PRINTERS,SOFTWARE OR METER (d) You acknowledge that GSAs abitty to deliverfle services is dependent upon your kill and tmely COLLECTION METHODS,REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS cooperation with CSA,as well as the accuracy and completeness of lot information provided by you to BASED AND EVEN IF CSA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CSA.If,during the initial three(3)months of the Ten,the assumptions used h develop the coding and 11. DEFAULT.You shag be in default of this Agreement you fail to perform any of your obligations any related Statement of Work is found to be Incorrect or misstated,the parties agree to meet and In under this Agreement,Including making prompt undisputed payments when due.CSA may terminate good fain negotiate equitable changes in the scope of work one associated charges. You agree to this Agreement upon your default with thirty(30)days notice to you,if an overdue payment is disputed follow the detaled operational procedures which are explained In the MDS Customer Expectation In good faith within thirty,(30)days after the due date thereof,you shall pay all undisputed amounts and Document which you hereby acknowledge receipt of at the time of executing Nis agreement promptly make a good faits effort to restive such drspute with GSA,In the event of your default,CSA 7.SERVICES.YOU SHALL RECEIVE THE SERVICES DESCRIBED IN THIS PARAGRAPH 7 ONLY may,without limiting its other nghls and remedies available under applicable law and this Agreement FOR THE EQUIPMENT LISTED ON A SCHEDULE A,SCHEDULE A-NICK CHANGE ORDER require you to pay all charges then due but unpaid,including any applicable late charges,plus the FORM A,OR CHANGE ORDER FORM A-MICR.Such services are subject to the exclusions remaining base charges for the balance of the term(not to exceed a period of 6 months).You agree hereinafter desdnbed. that such charges are reasonable liquidated damages for loss of bargain and not a penalty. 7.1 COVERED SERVICES. 12.TERMINATION.Either party may terminate Nis Agreement with or without cause,by providing (a) CSA shall provide all routine preventive maintenance.maintenance the and emergency service thirty(30)days wrnter notice to the other party.CSA may also terminate this Agreement upon five(5) necessary to keep the Printers in good working order in accordance with this Agreement and CSAs days written notice in the event of your failure to pay compensation due hereunder.Should you normal practice.Such service shall be performed during GSAs local regular business hours(8:30 A.M. terminate this Apartment poor to the expiration of the Tenn other than for a material,uncured breach by to 5:00 P.M.Monday through Friday,except holidays). CSA,you shall immediately pay to CSA an early termination fee equal to the average monthly billing to (b) You shall afford CSA full,Two and safe access to the Printers to perform on-site service.CSA may data and any excess toner charges per Section 6@).Early termination charges are due in fug terminate its maintenance obligations as to any Printers A you relocate g to a sole outside CSAs immediately with the written termination notice,and are intended as a reasonable estimate of the authorized service territory.If,In CSAs opinion,any Printers cannot be mantained in good working anticipated damages to CSA arising Irom set-up.personnel hadmng and similar costs.Your termination order through CSAs routine maintenance services,CSA shall.at its option.either J)substitute will not be effective until tie eady terms allon fee and any excess toner charges am paid in full Any comparable Printers at your expense or(d)cancel the balance of any remaining lean of this Agreement rights orremedies of added parry existing prior to or as of the dale of termination,such as for as to such Punters and refund the untamed portion of any prepaid charges hereunder.Parts replaced compensation,shall survive any termination or expiration of this Ad rampart You shall promptly retum, or removed by CSA h connection wun maintenance services hereunder shall become the properly of or permit CSA to remove..any Printers,parts,software or supplies owned..controlled or licensed by CSA and you disclaim any interest therein. CSA. 7.2 NON-COVERED SERVICE.You acknowledge that CSA shall not have obligations related tot) 13. CHOICE OF LAW AND FORUM.THIS AGREEMENT SHALL BE GOVERNED BY AND overhauls function reconditioning of printers,ip printer user errors,QII)the alteration,modification or custom¢afion of any software controlling used by,installed on or embedded in the Printers;(iv)the CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK.THE service or repair of devices,accessories,power,data or communication lines or otherinsttumerts -ARTIES CONSENT TO THE EXCLUSIVE JURISDICTION AND VENUE OF ANY STATE OR which are external to or es,ac otherwise nota component art of communication Printers, v data erasure or hard drive FEDERAL COURT LOCATED WITHIN THE CITY OF NEW YORK UPON SERVICE OF PROCESS removal or(vi)sepplying axiom at communications or data transfer linesfpaper or other throughput, MADE IN ACCORDANCEOR THE JNITETHTHES.ANY AND ALL SUITS COMME AN D ULEB OF THE STATE OF staples,cassettes exit trays or other like items or supplied(other than toner cartridges as defined in NEW YORKA, THE IFERO N07AJ.ANYANNDER SUIS AGREEMENT N OFF CLIENT section 3)used or consumed in the normal operations of the Printers(Excluded Items The following OF THE LEGAL THEORY UPON OR NW WHICH SUCNG H SUITS THIS BASE SHALL SE REGARDLESS services,and any offer work beyond the scope of this Agreement shag be invoiced in acoardance with OF THE LEGAL THEORY UPON WHICH SUCH SUITS ARE BASED,SHALL BE BROUGHT K. CSAs then cuoen[labor,pads and supply charges (a)replacement of any consumable supply item ANY SUIT IN TBE WEEKATE THEOR PAREDETIES COURTS LOCATED THAN NE EEKINGP CITY OF PAYMEEW NT F other than toner,(b)repairs necessitated by factors other than normal use including,without limbation, ANY SUIT BETWEEN THE PARTIES HERETO,OTHER THAN ONE SEEKING PAYMENT OF fumy willful act,negligence,abuse or misuse of the Printers;the use of parts,supplies or software which AMOUNTS DUE HEREUNDER,SHALL ACCRU S. COMMENCED,IF AT ALL,WITHIN E A Y YEAR OF are not supplied by CSA and which cause abnormally frequent service calls'or service problems; A JURYETHAT THE SUITCLAI BETWEEN HEM PARTIED IRREVOCABLY WAIVE ANY RIGHT TO service performed by personnel Died than CSA personnel;transportation of the Printers',accident;use A JURY TRIAL IN ANY SUIT BETWEEN THEM. of the Punters with nerocompalible hardware or software components',electrical power malfunction or 14. MISCELLANEOUS,This Agreement shall be binding upon you when you sign this Agreement healing,cooling or humidity ambient condition s,(c)re-installafion or relocation of Printers;(d)apairs to and and be binding upon CSA upon commencement of the covered services.CSA is and shall at all or realignment of Printers,and related[raining,necessitated by changes you made to your system times bean independent contractor and shall not be deemed an employee or agent of you.Nothing in configuration or network environment;(a)repairs or service required as a result of inadequate opened.or this Agreement shall be deemed to mate a partnership Drjunt venture between the carbide.This of the Pon lots(erg.,CSA tech from is dispatched to aunty a problem described in the operator Agreemert and the attached exhibits con tam the complete agreement between the parties and shall as manuari if work which you request to be performed outside of CSA a regular business hours. of the Effective Date hereof,supersede all other agreements,ff any,between the parties totaling to the 8. LIMITED WARRANTY.CSAs services shag be performed in a good and workmangke manner services provided hereunder.The parted stipulate that nether of them has made any representation consistent with generally prevailing Indus radices,and all parts and materials provided by CSA with respect to the subject matter of this Agreement or the execution and delivery hereof except such g y p g tiY p p= p y representation as are specifically setforth herein No modrGation,amendment supplement to or waver be free from defects in moderate orworkmanshto,for a aided of if my days after the date of insulators, of this Agreement shall be binding upon he parties hereto unless made in venting and duly signed by This limited warranty excludes normal wear and tear on pads or components heron!and Hinter both parties.All provisions of Nis Agreement incuding Section 9,which by heir nature can be problems arising from or related to Excluded Items,misuse,abuse neglect accident or improper construed to survive the expiration or termination of the Agreement shag so survive.Any purchase order maintenance(other than services performed by CSA)and shall be null and void ffyou or any third party ufilized by you shall be for your administrative convenience only,and any terms therein which conflict alters or modifies tie Printers in any manner after CSA repairs or services the Printers with,vary from or supplement the provisions plights Agreement shall be deemed null and void.Afailure 9. DATA.You acknowledge that the hard dril on the Equipment including attached devices,may of either party to exercise any right provided for herein shag not be deemed a waiver of any right under retain images,content or other data during normal operation of the Equipment(Data) product this Agreement This Agreement shall Inure tote bereft of and be binding upon the successors and exposure or access to the Data by CSA,if any,is purely incidental to he services performed by CSA. committed assigns of the respective parties.This Agreement shall not be assignable by you without Neither CSA nor any of their affiliates has an obligation to erase or overwrite Data upon your return of CSAs prior written consent and any attempted assignment without such consent mail be void ff a court the Equipment to CSA or any leasing company.You are solely responsible for.(I)your compliance with finds any prevision of his Agreement(or part Novel)to be unenforceable,the remaining provisions of applicable law and legal requirements pertaining to data privacy,security,retention and protection;and This Agreement shall remain in full force and effect Headings are for can venience only and shall not be (ill all decisions related to erasing or attempting Data.Without limiting he foregoing,you should,prior to considered to the interpretation of this Agreement You off me that CSA may neap[an electronic return or other disposition tithe Equipment,utilize the Hard Disk Drive(HDO)(or comparable) image of this Agreement as an original,and that electronic copies of your signature will be treated formatting runctlon{whmh may be referred to as Initialized At Data/Settings unction)if found on the as an original for all purposes. SER-024 January 2013 CSA Page 2 Customer Initials Date f Canon Managed Document Services Customer Expectations Document t. Introduction This Customer Expectation Document is designed to provide details related to the Canon Solutions America Managed Print Services('MPS")Program and to answer commonly asked questions. The terms and conditions of the MPS program can be found in the CSACSA Managed Print Services Agreement. 2. Program Objectives The MPS program is designed to help organizations achieve business efficiencies and cost savings through better management and administration of print environments. Our unique consulting process contemplates collaboration with our customers to identify areas for print optimization, increased productivity and cost savings. Critical to this process is the availability of print volume data from all sources within the print enterprise.The success of the program is dependent on uninterrupted communication with the printers or alternative sources of data capture in order for CSA to perform the services and provide accurate and timely billing under the agreement. 3. Initial Contract Set-up a. Start Date The contract becomes effective approximately 10 days after the Customer executes the MPS Agreement accompanied by a complete listing of the covered printers on Schedule A and Schedule B, if applicable. This allows CSA ample time to prepare its systems to accept customer calls and begin to provide services. b. Initial Printer Listing Schedule A and B contain all relevant information on each printer initially covered under the MPS Agreement. Printers listed in Schedule B will only be eligible for toner fulfillment and monitoring services.The Customer is responsible for discovering and identifying the required information for all printers to be covered under this agreement. Although CSA software tools may help discover devices based on detection of activity, idle units and units with no network connection may not be detected during this discovery process. In the event a customer identifies additional equipment which was mistakenly excluded from the original schedules, additional printers can be added using the Change Order form along with a printed configuration page for each printer added and made retroactive to the start date. Customers who call for services or toner for units not yet added to the contract may be told their printer is not covered since it will not appear in the CSA system. c. Tagging Each printer initially covered under the agreement will be tagged with a CSA Service tag by a CSA representative. The tag includes the serial#of the printer,the phone#for service and supplies and other relevant information. The tag should not be removed from the printer during the term of the agreement. GSA may mail tags to the customer for placement on the printers machine additions or remote locations during the term of the contract. d. Installation of DCA Software CSA will work with the Customer's IT staff to perform the initial installation of the Data Collection Agent("DCA") software for networked devices. Additionally, CSA will assist the Customer's IT staff to push the local client version of the DCA software for use with any non-networked printers. It is the Customer's responsibility to keep the DCA installed during the term including any reinstallation that may be required as a result of change in the Customer's infrastructure or environment. 4. Ordering Procedures a. Toner Printer toner cartridges may be ordered from CSA by either calling our Customer Service order desk at 1-800-355- 1385 or by placing an on-line order in the CSA eManage.site. Customers who wish to use the eManage site must first register at www/solutions.canon.com and select the eManage icon on the home page. Customers will be asked to provide the related serial#or asset tag#located on the asset tag placed on the printer. b. Service Calls Requests for repair may be placed by either calling our Dispatch Center at 1-800-466-1750 or by placing a service request on-line at www.solutions.canon.com. c. Add/Remove Additions or deletions of printers covered under the MPS Agreement are made by executing and submitting an MPS Change Order farm indicating the pertinent information on the specific units being added or removed from the agreement. Additionally, Customers must provide a printed configuration page from each added or removed unit which provides CSA necessary meter,quality and other information necessary to make the change effective. Please note that changes to the printer fleet configuration may impact the price per copy reflected in the contract on a prospective basis. 5. Customer Service For any questions or contract changes, please reference the following contact information: Email: MDSUPPORT(o)csa canon com Phone: 1-888-414-2720 CSA Managed Print Services Customer Expectation Document page 2 January 2013 i I 6. Relocations If Customers relocate any printers under the agreement,they must promptly notify CSA in order to change the location information in the CSA database. Customers are responsible for de-installing and reinstalling all relocated printers including installation of the DCA in order to keep the printers communicating with CSA. Please note that printers relocated outside of CSAA's Servicing geography(e.g.Alaska, remote islands, etc.) may not be eligible to be covered under this agreement. 7. Meter Collection The MPS program is designed to automatically collect periodic meter readings from the printers covered under this agreement using the DCA software program. The DCA program is initially installed on the Customer network for connectivity to networked printing devices. A local DCA program must be installed on individual networked computers in order to communicate with non-networked printers. It is extremely important to keep the DCA software connected in order for CSA to capture information in order to provide the services under the MPS Agreement. Customers are responsible to maintain this critical connection which may require reinstallation of the local DCA software when upgrading, replacing or repairing related computers. B. Estimation If CSA does not receive timely meter readings from the DCA software or alternatively from the Customer through other means of communication, CSA will estimate the usage on the related devices utilizing past customer history or, if no historical data is available, utilizing CSA estimates based on CSA standard usage rates by model. 9. Toner Usage Reconciliation' The MPS program includes replenishment of toner cartridges based upon toner page coverage of 5%for black toner and 20%for color toner. Customers who print images with more toner average coverage should expect to pay additional charges which will be assessed at each 12 month interval of the term. Toner usage reconciliation is done separately for black toner and color toner. Please see the reconciliation example below: Toner Manufacturer Yield per Cartridge 3,000 #of Cartridges shipped to Customer" x 10 Manufacturer Expected Print Volume 30,000 Extra 10%provided by CSA -_3,000 CSA Expected Print Volume 27,000 Actual Print Volume -25,500 Volume Reconciliation 1,500 Price per Page x .0200 Toner Usage Reconciliation Charge $30.00 'Note: Certain cartddges for the same models may contain different manufacturer yields. 10. Quarterly Review Process Customers are entitled to a quarterly review discussion to review expectations, charges, print volume data and recommendations for further optimization of the print environment. 11. Renewal and end of term process Customers may request to renew the contract prior to the scheduled expiration by providing a written request to CSA stating the requested renewal term. CSA shall promptly provide a renewal quote for the requested renewal period. Upon mutual agreement,an appropriate addendum or new agreement shall be executed for the renewal term. If the Customer does not chose to renew, the Customer may return unused toner within 30 days of the end of term and CSA will adjust the#of cartridges shipped for the purpose of computing the final toner reconciliation described above. Customers must contact the CSA Customer Service center at 1-800-355-1385 to obtain return instructions and return authorization#prior to mailing the returned supplies back to CSA. In the event CSA is unable to obtain a final meter reading from the DCA or other reasonable means, CSA will estimate the final meter reading using customer volume history or utilizing the CSA standard usage rates by model. CSA Managed Print Services Customer Expectation Document page 3 January 2013 12. DCA Software &Technical Requirements CSA must utilize data collection software to provide services under this agreement.CSA is responsible to maintain the software, provide updates when necessary, and assist with the initial installation as necessary.The detailed technical information with respect to the Data Collection Agent(DCA)is as follows: The DCA collects usage data on Products from predefined Management Information Bases (MIBS), using Simple Network Management Protocol(SNMP). For greater security, the DCA initiates communication solely with the CSA Data Repository. Communication sessions are conducted via HTTPS (port 443),the universal standard in secure transactions.The DCA sends and receives data in a single hourly session. CSA does not provide root access or local edit access to the DCA and CSA does not permit scripts to be run against the DCA. Customers must provide the following technical information in conjunction with the implementation of the CSA Managed Print Services program. This information is required specifically for the expressed purposes of configuration and implementation the DCA. INFORMATION OCA Server(must be able to access all subnets with devices under contract) Hostname IF Address Default Gateway Fully Qualified Domain Name DNS Server(primary and secondary) Subnet Mask Network Subnet Range(s) Proxy(if applicable) Proxy Name Port N umber Usemame I Password (if required) SNMP Public(READ) Any non-public SNMP community strings CONFIGURATION In addition to the information above to function properly,the DCA requires the following network configuration Port 80 TCP(outbound access)Port 443 TCP(outbound access)SNMP Port 161 UDP(access to all subnets with devices on contract) Port 80 TCP (outbound access) Port 443 TCP (outbound access) SNMP(access to all subnets with devices on contract)Port 161 UDP(access to all subnets with devices on contract) HARDWARE Hardware: Non-dedicated server powered on 24 hours a day, 7 days a week Network Card: 100mbit or higher RAM 512 MB or higher Internet connected browser SOFTWARE Computers where the DCA will be installed must meet the following software requirements Windows XP, 7, Server 2003, Server 2008, Vista.NET version 2.0 SP2 or higher Virtualization software support: The following virtualization software will support the installation: Microsoft Virtual Server 2005 VMware GSX DATA TRANSMISSION The DCA transmits small amounts of data to the central server. This data includes only statistical and alert condition information. NO IMAGE DATA IS TRANSMITTED. The following data estimates are provided to assist in the assessment of network impact. DCA scan, blank IP: 5.2KB DCA scan, 1 printer: 7.2KB DCA scan, 1 printer, 254 local IF addresses: 96KB DCA scan, network of 15 printers, 254 local IP addresses: 125KB CSA Managed Print Services Customer Expectation Document page 4 January 2013 i CERTIFICATE OF LIABILITY INSURANCE DATE 0110412013 YYI'Y) 2013 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER, IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the pollcy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy,certain policies may require an endorsement. A statement on this certificate does not confer rights to the li certificate holder in lieu of such endorsement(s). I.. PRODUCER CONTACT Mash USA,Inc NAME: 1166 Avenue o(Ihe Ameficas PHONE AIC No: New York,NY 10036 E-MAIL ADDRESS: INSURER(S)AFFORDINGCOVERAGE NAICO 105039—E&O-12-13 INSURERA: Sompa Japan Insurance Co.Of Amerca 11126 INSURED INSURER S: iokl0 Marine&Nehido Fife CD Ltd(Us) 15BO100 Canon Solutions Amerca,Inc 300 Commerce Square Blvd, INSURER C: NIA NIA Burlington,NJ 08016 INSURER D INSURER E INSURERF: COVERAGES CERTIFICATE NUMBER: NYC-006555257-01 REVISION NUMBER:2 THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR 1 TYPE OF INSURANCE ADDL Bean POLICY EFF POLICY EXP LIMITS LTR ❑ POLICY NUMBER MM1D0 MMIDD B GENERAL LIABILITY CLL640474102 11/0112012 lV0112013 EACH OCCURRENCE $ 1,000,000 DAMAGETO RENTED 500,000 X COMMERCIAL GENERAL�LIABILITY PREMISES Be o=c nu.) $ CLAIMS-MADE EX OCCUR MED EXP(Any one person) S PERSONAL&ADV INJURY S 1,000,000 GENERAL AGGREGATE $ 2,000,000 GEN'L AGGREGATE LIMI r APPLIES PER: ,PRODUCTS-COMP/OP AGG S 1,000,000 POLICY JEC X LOC $ A AUTOMOBILE LIABILITY IACV40771TOIMA) 01ID112013 11/0112013 EOMBBIINEE rso D1SINGLELIMIT $ 1,060,000 ANY AUTO 720 A X ACV40772UO(AOS) 01101/2013 11/0113 BODILVINJURY(Perpeu) $ ALL SCHEDULED BODILY INJURY(Per awldenU CIS AUUTOSS AUTOS HIRED AUTOS NON-OWNED PROPERTY DAMAGE $ AUTOS (Per accidem) SIR 8 1,000 8 X UMBRELLAUAB X OCCUR CU640474002 1110112012 I111/01/2013 EACH OCCURRENCE $ 5,000,000 EXCESS LIAB I CLAIMS-MADE AGGREGATE $ 5,000,000 DED X RETENTION$10,000 $ A WORKERS COMPENSATION WSD10008WO 1 1/01120 1 2 1110112013 X WC STATU- GTH- AND EMPLOYERS'LIABILITY TORY LIMIT E A ANY PROPRIETOR/PARTNEWE%ECUTIVE YIN WSN10054WO (Hi.OR,UT,WI) 1110112012 1110112013 E.L.EACH ACCIDENT $ 1,000,000 OFFICEWMEMBER EXCI.UDED? NIA (Mandatory In NH) EL DISEASE EA EMPLOYEE $ 1,000,000 it yes,describe under 1,000,000 DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT 5 DESCRIPTION OF OPERATIONS LOCATIONS I VEHICLES (Attach ACORD 101,Additional Remahs Schedule,R more space Is requ lred) Evidence of Insurance CERTIFICATE HOLDER CANCELLATION Canon Solutions America,Inc. SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE 300 Commerce Square Blvd. THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN Burlington,NJ 08016 ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE of Marsh USA Inc. William Mollica ©1988-2010 ACORD CORPORATION. All rights reserved. ACORD 25(2010105) The ACORD name and logo are registered marks of ACORD Canon U.S.A., Inc. W✓CIA.10111 One Canon Plaza, Lake Success, NY 11042-1198 i January 2, 2013 To Whom It May Concern: i Canon Solutions America, Inc., headquartered at 4 Ohio Drive, Lake Success, NY 11042, is a non-exclusive Canon Business Imaging Solutions Group Dealer. Under the terms of the Canon Business Imaging Solutions Group Retail Dealer Agreement, this dealer is presently authorized to sell and service the Canon Business Imaging Solutions Group machines listed in response to your Request for Proposal, and related Canon Business Imaging Solutions Group supplies and parts. The agreement requires that the dealer enroll technicians in Canon training programs to enable the Dealer to properly maintain each model of the products it is authorized to sell. The agreement also provides that the dealer shall maintain an adequate inventory of parts and supplies to service all the Canon Business Imaging Solutions Group machines sold by it. The contractual commitments by the dealer have been established by Canon to afford the user of the Canon Business Imaging Solutions Group products adequate service facilities to properly maintain these products. In the unlikely event that Canon Solutions America, Inc. should not continue in business as an authorized Canon Business Imaging Solutions Group Dealer, Canon U.S.A., Inc. will use commercially reasonable efforts to make arrangements to find a suitable replacement facility. If there are further questions, please contact the Canon Regional Office. Very truly yours, CANON U.S.A., INC. F .l N" Jun y hi Y�o itak Se for ident and General anager Buinepr� Imaging Solutions Group I Via. Canon Solutions America, Inc. �� iv One Canon Plaza Melville, NY 11747 CANON SOLUTIONS AMERICA Phone: 600.815.4000 www.csa.canOn.COM January 2, 2013 Re: Assignment of Contract i C To Whom It May Concern: Canon Solutions America, Inc. requires the right of assignment to any affiliate which is a i wholly owned subsidiary of Canon C.S.A., Inc., a company dedicated to providing the highest level of Canon brand products, services and Financing to our customers, such as Canon Financial Services, Inc. (CFS). I CFS is the billing entity for lease transactions for Canon Solutions America, Inc. CFS has specialized in delivering high content invoices,including lease and maintenance charges,in a variety of formats (paper, electronic, web) to meet our customer's needs. An assignment might occur either as a result of lease/billing requirements or corporate restructure,either of which would not result in decreased service capability. i We trust in the strength of the relationship among the Canon companies will meet your requirements for written consent to assignment. S erely, i' rra ie Solt Ij i Vice President,Strategic Pricing 4 l r II 4 I r, A Canon U.S.A. Company REQUEST FOR MAYOR'S I T CE PJ`f" Routing I19i`aC19'1diE0P9: -'?••. (ALL REQUESTS MUST FIRST BE ROUTED THROUGH THE LAW DEPARTMENT) � hu Approved:by Director® Originator: James Endicott Phone (Originator):;253-856-4620 Date Sent: 12/20/2016 Date Required: ASAP Return Signed Document to: Contract Termination Date: Lynnette Smith 12J14/2019 VENDOR NAME: ' Date Finance Notified: Canon Solutions America (Only required on contracts 1 /2 /201 20 000 and over or on any Grant DATE OF COUNCIL APPROVAL: Date Risk Manager Notified:12/20/2016'- a 12/13/2016 (Required on Non-CityStandard Contracts/Agreements p Has this Document been Specificall Account Number: 52001740.64510.1800 Authorized in the Budget?OYES NO Brief Explanation of Document: ittterFz " v t o Multi-Function Device (copier) purchase order contract addendum, sttb7ect-~to-fi l-terms d canditions'accep'a'--ie to the IT Director-and City Atton-nc- . Budget impact: Within existing budget; no additional budget impact . _ 36 month agreement term: 12/15/2016-12/14/2019 n�Must Be Routed Through The taw De artme (This area to be completed 6y the Law Depart rQ Received: ' { Approval of Law Dept.: t Law n , u S Date r6K44rdeb tb- o : FILIt . Shaded Areas To Be Completed By AdmMistraaiion Staff Received: Recommendations and Comments: Disposition: Date Returned: s,e aoesi o _Y emre_a.' I [� T Agenda Item, Consent Calendar - 7X TO: City Council DATE: December 13, 2016 SUBJECT: Multi-Function Device Contract for Citywide Copier Fleet Replacement - Authorize MOTION: Authorize the Mayor to sign the Multi-Function Device (copier) purchase order contract addendum, subject to final terms and conditions acceptable to the IT Director and City Attorney. SUMMARY: The city of Kent currently has 58 multi-function devices (copiers or MFDs) at end-of-life and maintains these MFDs on a month-to-month maintenance and support contract with the incumbent vendor. The IT department issued a Request for Proposal and received seven vendor submissions. The city selected Canon Solutions America, Inc. as its preferred vendor. The city has negotiated beneficial terms and pricing by taking advantage of a "national contract" originally issued by DuPage County, Illinois. The length of this MFD lease with Canon is 36 months. Signing a 36-month lease to replace the City's entire MFD fleet along with the implementation of a new secure print standard, will allow for alignment of a proper technology solution and long-term cost savings. EXHIBITS: 1) Multi-Function Device (Copier) Purchase Order Addendum a. National Intergovernmental Purchasing Alliance Contract 2) Itemized Cost Schedule RECOMMENDED BY: Operations Committee YEA:. Boyce, Thomas, Ralph NAY: BUDGET IMPACTS: Within existing budget; no additional budget impact Itemized Cost Schedule-36 month lease term Item Cost Multi-Function Device Lease $217,445.76 uniFLOW secure print software $128,031.84 Subtotal $345,447.60 Sales Tax $32,850.48 Grand Total $378 298.08 INFORMATION TECHNOLOGY DEPARTMENT Mike Carrington, Director Phone: 253-856-4607 T Fax: 253-856-4700 KEN WASHING70N Address: 220 Fourth Avenue S. Kent, WA. 98032-5895 DATE: December 06, 2016 TO: Operations Committee FROM: James Endicott, Information Technology Technical Services Manager SUBJECT: Multi-Function Device (copier) contract for citywide copier fleet replacement - Recommendation MOTION: Recommend the city council authorize the mayor to sign the Multi- Function Device (Copier) purchase order contract addendum, subject to final terms and conditions acceptable to the IT Director and City Attorney. SUMMARY: The city of Kent currently has 58 multi-function devices (copiers or MFDs) at end-of-life and and maintains these MFDs on a month-to-month maintenance and support contract with the incumbent vendor. The IT department issued a Request for Proposal and received seven vendor submissions. The city selected Canon Solutions America, Inc. as its preferred vendor. The city has negotiated beneficial terms and pricing by taking advantage of a 'national contract" originally issued by DuPage County, Illinois. The length of this MFD lease with Canon is 36 months. Signing a 36-month lease to replace the City's entire MFD fleet along with the implementation of a new secure print standard, will allow for alignment of a proper technology solution and long-term cost savings. EXHIBITS: 1. The Multi-Function Device (Copier) Purchase Order Addendum a. City of Kent Purchase Order 2. Itemized Cost Schedule per Department BUDGET IMPACT: As with previous contracts, actual monthly reoccurring costs are billed back to individual departments. Itemized Cost Schedule-36 month lease term Item Cost Multi-Function Device Lease $217,445.76 uniFLOW secure print software)___ $128,031.84 Subtotal $345,447.60 Sales Tax $32 850.48 Grand Total $378,298.08