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Home My WebLink AboutIT16-374 - Original - Comcast Business - Service Order Agreement for Police East Hill Substation - 09/12/2016 t j _£ , Records M4,n4 K� T Document WASHINGiOry µ t�rilta t! 4 u CONTRACT COVER SHEET This is to be completed by the Contract Manager prior to submission to City Clerks Office. All portions are to be completed. If you have questions, please contact City Clerk's Office. Vendor Name: Comcast Business Vendor Number: P-CARD JD Edwards Number Contract Number: tyu- � I This is assigned by City Clerk's Office Project Name: Comcast SAO for Police Department East Hill Substation Description: ❑ Interlocal Agreement ❑ Change Order ❑ Amendment ® Contract ❑ Other: Contract Effective Date: 09/12/2016 Termination Date: 09/11/2019 Contract Renewal Notice (Days): 30 Number of days required notice for termination or renewal or amendment Contract Manager: James Endicott Department: Information Technologies Contract Amount: $124.90 monthly recurring Approval Authority: ® Department Director ❑ Mayor ❑ City Council Detail: (i.e. address, location, parcel number, tax id, etc.): As of: 08/27/14 DocuSign Envelope M:360C4AD3-FC78-467D-8FE8-7E210C5574E9 C;UMC:AS I BUSINESS SERVICE ORDER AGREEMENT BUSINESS Account Name: East Hill Police Substation ID#:15384190 CUSTOMER INFORMATION Service Location Address 1 25635104TN AVE BE City KENT Address 2 State WA Primary Contact Name Margaret Bishop ZIP Code 98030 Business Phone (253)856-4613 County Cell Phone (253)691-7408 Email Address mbishop@kenheirgov L. Pager Number Primary Fax Number Technical Contact Name Tech Contact Or,Rite9 No Technical Contact Business Phone Technical Contact Email Property Manager Contact Name Property Mgr,Phone COMCAST BUSINESS SERVICES Selection(X Business Voice Businesslnlrmebt X Business TVI ��J Service Term(Months) 36 ' COMCAST BUSINESS SERVICES DETAILS Business Voice' Combat Business Packages VOICE SELECTIONS Quantity Unit Centel Total Cost Package Name: Full Feature Voice Lines 0 PACKAGE DESCRIPTION 4+Lines Basic Lines 0 Fax Lines Toll Free Numbers Equipment Fee VOICE OPTIONS Selection X Total Cost Voicemmil 0 Business 7V" Enhancetl Listin s TV SELECTIONS Selection(X) Total Cost AutmAffendarm Basic Select Information&Entertainment dolor oners&options nM available In all markets. Variety Business Internet" Standard INTERNET SELECTIONS Selection(X) Total Cost Preferred Starter Music Choice Standalone Preferred NOPTIONS Selection Total Cost Other Deluxe X $109.95 Sports Parke Equipment Fee X $14.95 Music Choice W/Comcast Business 'aaamaee lmmaat.,peea unr ralem—not waaema to all mallets. Canalce Sslecto Other Programming Other Programming INTERNETOPTIONS Selection(X) Total Cost Other Programming Web Nosing TV OUTLETS Quantity Unit Cost Total Cost Static IF Vi Additional Outlets W- . mini mDTAlmDTA Type is of Outlets NRC MRC -bummer elamlon:a opnona not a.aluhle Inall askedI 'Not 1.mille N name otrcezor mWe1lew estebllsnmema n—wriana aura not beca bla In at markets. C,.,,.raaknmdndGaamtlnnd,r,tands Custcmermaybereapon5blobraddtlonel muse ainp or mwid-t tees—marine remained In any or elf of the services,lntluaing but not mired ra sake amic,aubllo Yaw Ndeo. "Available far Standard&Preforms TV,uram only. Orderform Version it Page 1 of 4 DocuSign Envelope ID'.360C4AD3-FC]8-48]DAFE8-]E210C55]4E9 UQWC.A51 BUSINESS SERVICE ORDER AGREEMENT BUSINESS Account Name: East Hill Police Substation ID#:15384190 COMCAST BUSINESS TOTAL SERVICE CHARGES Conti Business Selection(X)quantity Unit Cost Total Cost Installation Fee X $450D $4900 Total Monthly Service Charge $t2q.g0 Voice Activation Fee` P Auto AttendantSetup Fee romotional Code(If applicable) Voice Jack Foe Discount On Intarnet(If applicable) Toll Free Activation Fee Discount On Vltleopf applcable) Director Listing Suppression Fee Dtscoant On Vcice(If applicable) -Doe:net nc,de C,smm mml2mn Fees. Total Discount Total Recurring Monthly Bill:' $t24sD aerline a=uveJon Fee.up tcfour(o)Morn— cM1mge •Apnll.le fedeats ce,ana-ol1—on,te..revWeta Total Installation Charges:' Sa9oD GENERAL SPECIAL INSTRUCTIONS omerForrn Version v34 Fa9e2 W4 V DocuStgn Envelope ID.36 C;4AD3-FC78A67D-BPE8-7E210C5574E0 C:UMC:AJ I BUSINESS SERVICE ORDER AGREEMENT BUSINESS Account Name: East Hill Police Substation ID#:15384190 COMCAST Transfer Existing Comcest.net Email No Equipment Selection I D3.0 IP Gateway Number of Static IPs' Business Web Hosting INo •u sor more Stan,Ina are rmuaini s 3 Ag C IP ausnFiCAnxN FORM is regmrer. COMCAST BUSINESS TV CONFIGURATION DETAILS Outlet Details Location Outlet Type Additional Comments: Outlet 1-Primary Outlet 2-Additional Outlet 3-Additional Outlet 4-Additional OUTLETS 9&UP QUANTITY Outlet 5-Additional Digital Outlet 6-Additional HDTV 122tlet 7-Additional DTA Outlet B-A6 none CONICAST BUSINESS VOICE CONFIGURATION DETAILS Phone Type Voiceni Customer Equipment Phone System T e Ke 3 ate-,PBX,Other Phone S scam Manufacturer Fax Machine Manufacturer Alarm System Vendor Point of Sale Device Telco Closet Location Hunt Group Configuration Details Hunt IS FeaI Re uesled YesMo Hunt Group Configuration T e Hunt Group Pilo[Number Toll Free# Calling Origination Area Associated TN Ii Directory Listing Details Eli Listing tv.ahn.a,V.,r.erm.a.uMamal Additional Voice Details Directory Listing Phone Number Call.,ID(YesMo) Directory Listing Display Name Caller ID Display Name(max 15 char.) DAIDL Header Tex[information International Dialing(Yes/No) No DAIDL Header Code Information Call Blocking(YeslNo) Standard Industry Code Information We Attendant(Yes/No) No OrderForm Version v34 Page 3 of DoonSign Envelope ID.360C4AD3-FC784 7D-BFEB-7E210C5574E9 COMCAb I BUSINESS SERVICE ORDER AGREEMENT BUSINESS Account Name: East Hill Police Substation IDO:t53841911 CUSTOMER BILLING INFORMATION Billing Account Name East Hill Police Substation City KENT Billing Name(3rd Party Accounts) State WA Address 1 220 4th Ave S ZIP Code M032 Address 2 Billing Comber Email jendieott@kentwa.gov Billing Contact Name James Endicott Billing Contact Phone (253)856.4620 Tax Exempt?- No Billing Fax Number "1/yes,please provide and arson Lax exemption certificate AGREEMENT 1.Th is Comcast B usiness Service Ord er Ag reement sets forth the terms a nd condition a u niter wh ich Comcast Cable Con mu It ications Management,LLC and its operating affiliates("Comcast")will provide the Services to Customer.This Comcast Business Service Order Agreement consists of this document("BOA"),the standard Comcast Business Terms and Conditions("Terms and Conditions"),and any jointly executed amendments("Amendments"),collectively referred to as the"Agreement".In the event of inconsistency among these documents,precedence will be as follows:(1)Amendments,(2)Terms and Conditions,and(3)this SOA.This Agreement shall commence and become a legally binding agreement upon Customer's execution of the SOA.The Agreement shall terminate as set forth in the Terms and Conditions(http7/business.wmcast.com/terms-conditionslindex.aspx).All capitalized terms not defined in this SOA shall reflect the definitions given to them in the Terms and Conditions.Use of the Services is also subject to the than current High-Speed Internet for Business Acceptable Use Policy located at http://business.wmcast,com/terms-conditions/index.aspx(or any successor URL),and the then current High -Speed I nlernet for Business Privacy Policy located at http://business camcast.comtterms-wnditionslindex.aspx(or any successor U RL),both of which Comcast may update from time to time. 2.Each Comcast Business Service("Service")carries a 30 day money back guarantee.If within the first thirty days following Service activation Customer is not completely satisfied,Customer may cancel Service and Comcast will issue a refund for Service charges actually paid by Customer,custom installation,voice usage charges,and optional service fees excluded.In order to be eligible for the refund, Customer must cancel Service within thirty days of activation and return any Comcast-provided equipment in good working order.In no event shall the refund exceed$500.00. If you use the service in the first 30 days,you will be refunded your subscription fees,but charged the applicable one-time fee. 3. IF CUSTOMER IS SUBSCRIBING TO COMCAST'S BUSINESS VOICE SERVICE,I ACKNOWLEDGE RECEIPT AND UNDERSTANDING OF THE E911 NOTICE: E911 NOTICE Comcast Business Voice service("Voice")may have the E911 limitations specified below: In order for 911 calls to be properly directed to emergency services using Voice,Comcast must have the correct service address for the Voice Customer.If Voice is moved to a different location without Comcast's approval,911 calls may be directed to the wrong emergency authority,may transmit the wrong address,and/or Voice(including 911)may fail altogether. •Voice uses electrical power in the Customer's premises.If there is an electrical power outage,911 calling may be interrupted if the battery back-up in the associated multimedia terminal adapter is not installed,fails,or is exhausted after several hours. Voice calls,including calls to 911,may not be completed if there is a problem with network facilities,including network congestion, nemork/equipmentfpowerfailure,or another technical problem. •Comcast will need several business days to update a Customer service address in the E911 system.Al change requests and questions should be directed to 1-800-391-3000.USE OF VOICE AFTER DELIVERY OF THIS DOCUMENT CONSTITUTES CUSTOMER ACKNOWLEDGEMENT OF THE E911 NOTICE ABOVE. 4.To complete a Voice order,Customer must execute a Comcast Letter or Authorization("LOA")and submit itto Comcast,or Comcast's third party order entry integrator,as directed by Comcast. 5.New telephone numbers are subject to change prior to the install.Customers should not print their new number on stationery or cards until after the install is complete. 6.Modifications:All modifications to the Agreement,if any,must be captured in a written Amendment,executed by an authorized Comcast Senior Vice President and the Customer.All other attempts to modify the Agreement shall be void and non-binding on Comcast Customer by signing below,agrees and accepts the Terms and Conditions of this Agreement. CUSTOMER SIGNATURE FOR COMCAST USE ONLY By signing below,Customer agrees and accepts the Terms and Conditions of Sales Representative Bryan Le this Agreement.General Terms and Conditions can be found at hdp,lfbusiness.wmeastcomllerms,onditionslindexaspx. Sales Representative Code' 4098 eeuslgneE]y: Signature. bS a Sales Manager/Olrector Name: Waves Marlin Print _ Fec5d1S3dtt Sales Manager/Director Approval: Title: Technical services Manager Division: West Date: 9/12/2016 Lead ID: /5384190 OrdePi mi Version 134 Page 4 of 4