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HomeMy WebLinkAboutIT14-109 - Extension - Tri-Tec Communications, Inc. - Tri-CAre Maintenance - 03/08/2014 ON ecordMAf*agemen*Jp Documents KEiV WASHINOTOM CONTRACT COVER SHEET This is to be completed by the Contract Manager prior to submission to City Clerks Office. All portions are to be completed. If you have questions, please contact City Clerk's Office. Vendor Name: Tri-Tec Vendor Number: 577690 JD Edwards Number Contract Number: 17 m- I�q This is assigned by City Clerk's Office Project Name: Annual Maintenance Description: ❑ Interlocal Agreement ❑ Change Order ❑ Amendment ® Contract ❑ Other: :ZO15 Contract Effective Date: 3/8/2014 Termination Date: 3/7/ Contract Renewal Notice (Days): 30 Number of days required notice for termination or renewal or amendment Contract Manager: Sean Kelsey Department: Information Technology Detail: (i.e. address, location, parcel number, tax id, etc.): S Public\RecordsManagement\Forms\ContractCover\adcc7832 1 11/08 rT I r TE"1 ' ! AGREEMENT FOR TRI-CARE MAINTENANCE THIS AGREEMENT # O/J t ll f f t J 11('t!l t(:/l !/f! T is made between TRI-TEC COMMUNICATIONS,INC,with its principle office at F 25130-74 Avenue South,Kent,Washington 98032(hereafter referred to as'TRI-TEC")and oak City of Kent StnaiAeaers - crfi� ` 220 4th Avenue South Kent WA King 98032 7 Fax Number WabaPo AMkeas ,. - (253)856-4600 Extension (253)856-4700 wvyw kentwa.gov State county Zgrcade COVERED PRODUCTS Hardware and Software covered by this Agreement includes only the items specifically defined In the System(s)Description Covered Products include all installed parts,components and options with the exception of batteries and any other consumables Parts not purchased from TRI-TEC are not covered unless specifically defined within Systems)Description Any software defects or functionality not performing as documented by the software manufacturer will be the responsibility of the software manufacturer to bring to resolution based upon their software warranty and policies TRI-TEC distributes all software on an as-is basis unless otherwise slated in uniting Notwithstanding the above,TRI-TEC will provide technical support as defined in the Technical Support Section as it relates to system software necessary for the proper operation and use of Covered Products SYSTEM s DESCRIPTION ShoreTel LIC System—Small Business Edition 19—ShoreGear 90 Upgrade from Small Business to Enterprise Edition 1 —ShoreGear 120 753—Extension&Mailbox Licenses 3—ShoreGear Tlk 12—Mobile Call Manager Licenses 2—ShoreGear 30 23—Professional Call Manager Licenses 14—ShoreGear 50 2 —Operator Call Manager 5—ShoreGear 24A 73—Workgroup Agent Access Licenses 1 —Service Appliance 100 2—Supervisor Access License 10—Audio Conference Licenses 1 —SIP Device License 10-Web Conferencing Licenses 29—Additional Site License 378—Extension Only License 1 —Distributed Voice Services License 1 -Report Scheduler Application 1 —Emergency Notification—5 or fewer Phones are not covered under tfNs agreement CHARGES: Annual Renewal for the equipment listed above will be 530,190 00 EFFECTIVE DATE- This Agreement Is in effect until March 7, 2015 _T _ _ TRI.TEC RESPONSIBILITIES 1. TECHNICAL SUPPORT Telephone and a-mad support Technical Support Is provided on a per incident basis during normal business hours for the support period Technical support is intended to provide help with situations such as 1 rouhieshoofing and problem resolution for Issues ansmg from hardware or software problems • How-to questions for documented features • Questions related to Inaccurate or incomplete documentation of a product feature and incurred execution of a feature based on how it has been documented Appilcation requirements mlormation initial contact to determine If problems are attributable to third party issues(e9 lelco,network configuration,cabling.Personal computers,web cameras or cell phones) Scheduled On-Site Technical Support Scheduled On-Site Technical support is provided to fmubleshool repair or replace faulty hardware or software adversely affecting lees then 25%of system operations Emergency Cali Out on-Site Support, Emergency On-Sde Technical support is provided to troubleshoot,repair or replace faulty hardware or software problems that adversely affect 25%or more of system operations 2 SUPPORT AVAILABILITY Technical Support Is available to the Customer as follows Regular Business Hours a am - 5 pm, Monday through Friday excluding holidays (New Years Day, Easter, Labor Day, Independence Day, Memorial Day, Thanksgiving,Christmas) Labor for technical support labor will be provided at no charge as part of this agreement After Business Hours 5 pm-8 am,Monday through Friday,all weekends,all holidays listed above Labor for technical support will be billed at TRI-TEC's prevailing labor rates 3 ACCESS TO TRI-TEC INVENTORY 24 hours a day,7 days a week,including holidays After business hours access is considered an emergency call out and prevailing labor rates will apply 4. SOFTWARE MANTENANCE UPDATES If required,TRFTEC shall make available and provide technical support to implement any available software maintenance updates to correct problems with the Covered Products 5 NEW SOFTWARE RELEASES Upon request,TRI-TEC shall make avell"to Customer any general evaPeblfly System Software Releases and Major Software Releases to the Covered Products Professional Services to Worm these upgrades may be purchased according to TRI-TEC's prevailing labor rates If Professional Services is purchased,TRIJEC:will apply these System Software Releases or Major Software Releases either remotely or on-sale at their sole discretion Upgrades that need to be applied to the Client workstations are not considered part of this Agreement Professional Services to perform this work may be purchased according to TRI-TEC's prevailing labor rates S SUPPORT OF INCOMING CUSTOMER ISSUES OF COVERED PRODUCTS TRLTEC shall provide the following technical support to Customer for all Incoming Customer Issues regarding the appropriate performance of the Covered Products and software licensed to Customer as part of the Covered Products TRIAGE Receive Incoming request via phone or e-mail,gather appropriate informs n to generate work order,inform customer of expected response time by technician + TIER 2 Technician engages with customer via phone,remote session or on-site support to resolve major and minor failures TIER 3 Advanced application resolubon TRI-TEC wet engage Engineering support from product manufacturer as required Once TRI-T£C technical support has determined that tine problem appears to be related to other then the Covered Products,TRI-TEC Is not responsible(or the Issue resolution However,TRI-TEC will assist with the resolution of any problems which are associated with the Covered Products and work with other padres,as necessary and appropriate,to help resolve the problem Customer will be invoiced according to TRI-TEC's prevailing labor rates Customer agrees that it is responsible for identifying and funding requited resources for resoHing issues to covered by cos Agreement TRI-TEC is not responsible for troubleshooting configuration or programming changes made to the system by the Customer(without TRIJEC approval) Professional Services for additional configuration or application changes may be purchased according to prevailing labor rates T. INCIDENT SEVERITY LEVELS AND RESPONSE TIMES It ins the responsibility of the customer to stale the severity level of the incident when opening the Issue If the severity level Is not communicated to the Support Agent,It will be assumed that]he customer agrees with the severity that Is chosen by the Support Agent Major Alarm: Hardware or software failures that cause 26%of more of the system to fall For businesses within the Greater Puget Sound Area,TRI-TFEO guarantees a (two)2-hour response time Minor Alarm, Failure of IP,Digital and Analog telephones,ancillary equipment and other equipment not affecting entire system performance For businesses within the Greater Puget Sound Area,TRI-TEC guarantees response by the next business day S. REMOTE ELECTRONIC SUPPORT TRI-TEC Technical Support may use remote access capabilities to assist in Inge and technical support Issue resolution Customer MII set-up,provide and maintain at its expense internal access to the Covered Products or dial up access jas a last resat),as well as configuration and maintenance of LAN and security equipment necessary for TRI-TEC to remotely access Covered Products Doe to the nature of remote access,TRI TEC makes no warranty as to the ability of technical support to successfully perform any function remotely at any time On-site service calls that are required due to a lack of remote access capability can,at the sole discretion of TRI-TEC, be charged according to TRI-TEC's prevailing labor rates S. COVERED PRODUCTS MAINTENANCE Repair Parts During the term of the Agreement,TRI-TEC will repair or replace defective Equipment with new parts or reconditioned parts at TRI-TEC's discretion. Reconi illoned parts will be equivalent or superior in performance to new parts and will be tit to replace the part it is designed to replace AN replaced parts become the property of the Customer and shall retain the remaining warranty of the removed part All removed parts become the property of TRI-TEC At the customer request,TRI-TEC will ship the part to the customer for the customer to replace themselves Any removed parts not returned to TRI-TEC within five(5)days of being replaced will be invoiced to the customer at the than current price for the replacement part Customer agrees to pay for this pad Part Non Availability In the event replacement parts needed for repaid or replacement become unavailable during the coverage period of the Agreement,TRIJEC,at its sole discretion,may elect to provide Customer with a replacement part of TRIJEC choosing superior in performance and tot to replace the covered part in no event shall TRI-TEC be liable for any damages as a reauftof the unavailability of replacement parts 10 SUPPORT FOR NON-COVERED ISSUES(PROFESSIONAL SERVICES) At the request of the Customer,TRIJEC will perform Professional Services that are not covered by this Agreement Professional Services are provided as extended assistance with issues not related to product usability,troubleshooting and problem resolution Examples of Professional Services that maybe requested are Onsile or Remote Installation support for addihonai purchased hardware or softwaw licenses Support for connecung of working with any product not purchased uom 7 Rt-TE-G , Design assistance Including researching,programming and trinnirig assocated with changing the design of an installed application * Design asslstance and propm cmmmg"one offs'who combine featufas to perform in ways that are not documented of supported by the manufacturer ordering or connecting new lelco or network services Upgrading systems to a new release of sohwaie Progra mining suppoil to implement features not deployed during the initial system insla0atton Additionally, FRI-rEC may undertake support cud maintenance services in support of this ltgreemenl that appear to be covered at the time the effort begins but are lets( determined not to be covered by this Agreement In each case,and tot be vlcen required due to the above non-covered causes,TRIJEC shall provide such services at TRI-TEC's prevailing labor rates,and Customer agrees to pay for same f OMER RE i INSIBILITIES 11 Customer will designate to TRIJEC two(2)named ndividuals,a primary and a secondary,who will be responsible for reporting support issues 12 Customer shall notify TRI-TEC of any program errors or malfunctions and provide supporting materials that will reasonably enable TRIJEC to identify suspected problems or errors in accordance with TRI-TEC support procedures 13. Cuslomerwill maintain documentation of all updates and modifications to the Covered Products and will make this information available to TRI-TEC 14. Customer agrees to provide TRIJEC with access to its premises and Covered Products in connection with TRI-TEC performance of its obligations hereunder 15. Customer is solely responsible for safeguarding all programs,data and removable storage media at all times(including before and aflerTRI-TEC Support and Maintenance service) This includes performing regular back-ups of the system programming and safeguarding these back-ups Cusir:,—,Or tnpras Air . ,r t 18. Customer further agrees to maintain at its expense the installation site In accordance with environmental and other specifications provided by TR1,TEC or the original equipment manufacturer 17- Customer agrees to operate the Covered Products on appropriate utility service with a sutident Uninterrupdble Power Supply(UPS)at all times 18, Customer acknowledges and agrees it is Customer's obligation and responsibility to preserve any data on equipment prior to TRIJEC repairing or replacing the equipment TRIJEC will exert reasonable efforts to minimize he allershon or destruction of arty remaining customer data,sellings and configurations during repays however TRI-TEC does not,in any way warrant or guarantee that customer data,settings or configurations will be preserved through the repair process Customer acknowledges and agrees that for hardware returned to TRIJEC,it is Customer's obligation and responsibility to ensure that any confidential,proprietary or otherwise sensltivs information,Including, without[inflation,individually identifiable consumer Information about Customers Customers.sired on any hardware returned to TRI-TEG is completely wiped and purged by Customer prior to delivery to TRI-TEC TRI-TEC shag riot be liable for any such adorrtation renalmng on hardware returned by Customer Furthermore,Customer shag Indemnify,defend and hold harmless TRIJEC and its oilcans,directors,shareholders,employees and agents,and its respective successors and scats,against any cause of action, loss, liability, damage, Cost or expense of any nature whatsoever, whether accrued, absolute, contingent or otherwise, Indudkp without Imitation, attorney's lees and costs,Including allocated costs of sr-house counsel(whether or not suit is brought),arising out of or relating to Customer's failure to completely purge all such confidential,proprietary or sensitive Information from the hardware. 19. Customer is responsible for safeguarding any aMtware,media and software license keys and providing them when needed to install or m4nistalt some or ail of the Covered Products 20 Customer is to lake full responsibility of results from loedshg and implementing new software and/or service packs on server,LAW WAN Equipment or workstations without TRI-TEC's prior approval 21. Customer is responsible fix ail normal administration(Le Moves, Add.Changes) after recelAW system administrator training on the system(not Included in this agreement) TRI-TEG is available to perform this work,which maybe purchased according to TRI-TEC's prevailing labor rates 21 Should the Customer System Administrator change during the term of Ibis agreement the new System Administrator will be required to successfully complete System Administrator training The cost or this training is not covered under this agreement TRIJEC will perform System Administration Training based upon current billable rates and terms Alternately,TRI-TEC can sponsor Customer system administration personnel to attend manufacturer provided certification training however all tuitions, fees and expenses related to this training are the sole responslbiltly of the customer EXCLUSION The following issues are not covered under the Agreement for these issues.TRIJEC shall not be obligated to furnish Support and Services,nor shall TRIJEC be liable hereunder or repairs or replacement of equipment or additions hereto 23 Damage or problems caused during transportation by Customer, 24 Damage or problems caused by repairs,changes,modifications,maintenance,rebealim or reinstallation by other than TRIJEC personnel,or without TRIJEC's written permission, 26 Damage or problems caused by improper ESD t"Electro-Static Dschargai precautions when handling Covered Products,or problems caused by an external electrical fault or any unusual shock, 28 Damage or problems caused by Improper electrical grounding and/or utility service V. Damage or problems caused by use of non-TRI-TEC supplied equipment or pans, 28, Damage or problems caused by misuse,abuse,neglect,or accident 29. Damage or problems caused by an accident fire or water, 30 Damage or problems caused by natural disasters such as good,fire,lightriing,earthquake or tornado, 31. Damage or problems caused by failure to maintain the proper operating or storage environment for the Covered Products to kx/Wde but not Smiled to at conditioning, humidity control,or corrosive atmosphere harmful to electronic equipment, 32. Damage or problems caused by stnkes,riots,sabotage,or acts of war,theft, 33. Routine cleaning,or normal cosmetic wear, 34 Technical support or maintenance of any kind for third party application or Cuslorn sotware nol defined under Covered Products, 35 Technical support associated with programming of Application Program Interfaces(APq of Covered Products except or support on the capabilities of the programming interface PERFORMANCE BY 1 RI-TEC 36. the relationship between TRI-TEC and Customer at leg limes during the term of this Agreement shall he thatof an Finploy�i s aiw Agents of TRI-TEC shall not be considered by either patty to be agents or employees of Customer in any respect TRI-TEC agrees to amdnge dtrecdy with such employees and agents for salary and other compensation earned in connection with the subject matter and parormance of this Agreement PERSONNEL 37 TRi-TEC has ilia sole right to determine the assignment of its personnel in the performance of this Agreement NON-INTERFERENCE WITH EMPLOYEES 38. Customer understands and acknowledges that Services to be performed pursuant to this Agreement will be performed by employees or agents of TRI-TFC Customer further understands and acknowledges that the employees of TRIJEC constitute a highly trained,unique and valuable component necessary to the conduct of TRI-TEC business Accordingly,Customer agrees and covenants that,during the term of(his Agreement and for a period ofone(1)year thereafter,Customer(and any subsidiary or affiliate of Customer),will not,without the express consent or I RI-TEC,directly or indirectly,solicit for employment,hire,employ or retain(as an employee,independent contractor,consultant,subcontractor or otherwise)any person then employed by TRIJEC or who was employed by TRI-TEC,Mimi the preceding twelve(12)months 39 In addition to any other rights available to TRI-TEC hereunder for violation of Non-interference with Employees,Customer agrees and acknowledges that an estimate of the damages to TR4TEC for each violation shall be an amount equal to 60%of the first year salary to be paid by Customer to the person hired(including any guaranteed and/or signing bonus) Customer will pay such amount to TRIJEC upon demand Customer agrees that such amount shall not constlute a penalty or fine and waives any right,to the extent permitted by jaw,to contest the liquidated damages provided hereunder CONFIDENTIALITY 413, The Confidential Information disclosed under this Agreement('Confidential Information')is described generally as product and roadmap information,marketing plans, financial/pncmg information,customer and vendor related data,serviceslsuppol and other business information including,but not hmtted to,software,strategies,plans, techniques,dfawkngs,designs,specifications,technical or know-how data,research and development,ideas,inventions,patent disclosures that may be disclosed between the Parties whether in wn0en,oral,electronic,websae based,or other form This Agreement also includes Confidential information acquired during any facilities ours smhmaiinnwiti_-' - aay,� )')II i 41. Except as otherwise provided herein,TRI-TEC and Customer each agree that at Information communicated to k by the other,whether before or after the Effedwe Date,will be deemed to have been received in strict confidence,will be used only for the purposes contemplated by this Agreement,and each part'will use the same means as it uses to protect its own confidential information to prevent disclosure and to protect the confidentially thereof The parties recervuhg Confidential Information(each,a 'Recipient-)from the other parties disclosing Confidential Information(each,a'Discbserl will use the Confidential Information only for the purpose of and in connection with the parties'business relationship The Recipient party,its agents,representatives or employees shall not,without the prior written consent of the other party,disclose such information This Agreement Imposes no obligation upon a recipient wrth respect to Confidenhal Information which(a)the Recipient can demonstrate was already In Its possession before receipt from the Discloser,(b)is or becomes publicly available through no fault of the Recipient,(c)is rightfully received by the Recipient from a third party without a duty of Confidentially,(d)is disclosed by No Discloser to a third patty without a duty of confidentiality on the third party, (a)is hdependendy developed by the Recipient without a breach of this Agreement,or(f)is disclosed by the Recipient with the Discloser's prior written approval WARRANTIES 42. TRI-TEC warrants to Customer + that the performance of the terms of tits Agrownerd doss nstVaate the provisions of any other agreement to which TRI-TEC is a party or by which it is bound, that all services performed hereunder will be performed in a good and workmanlike fashion, that all services provided hereunder will either be TRI-TEC's own work or that TRI-TEC shall have the right to use or provide sub-connectors to provide such work without restriction While TRI-TEC takes responsibility for providing satisfactory maintenance services in accordance with the plan selected by Customer,it makes no Claim that it can maintain this eqW ment in a manner to prevent fraudulent intruslarns including but not limited to toll fraud,and the unauthorized use of voice processors and voice mall systems Therefore,no express or implied warranty Is made against such fraudulent uses that maybe made of the equipment TERMINATION 45. Either party shall have the right to terminate Ills Agreement immediately If the other party hereto 45 Breaches a material obligation under this Agreement and such material breach continues uncured for a period of thirty(30)business days after receiving written notice i thereof However,if the breach Is not one which is capable of being cured within thirty(30)business days and the breaching party has commenced m care the breach i within such time and continues to do so diligently and in good faith,then the breeching party shell be granted an extension for a reasonable period of time,or 47 Fails to comply with any material requirement of this Agreement as to confidentiality or the proprietary nature of any material covered hereby or provided hereunder,or i, 48. Becomes Insolvent or bankrupt however evidenced 49 If Customer fads to make a payment to TR I-7EC when due,TRI-TEC will have the right,as its option,to suspend performance specified under this Agreement or to terminate this Agreement Immediately upon written notice to Customer Any termination or suspension will not limit or affect TRI-TEC right to recover amounts awed by Customer prior to or in connection with such termination INSURANCE 50 TRI-TEC certifies that it maintains general liability and workers compensation Insurance and that such insurance is,and during the term hereof will remain in full force and effect and that the premiums in respect thereof have been paid TRI-TEC agrees to deliver to Customer evidence of such insurance coverage upon request PAYMENT AND TAXES 51. The term of this Agreement shall be for a one(1)year period commencing from the rate of receipt of the customer payment at TRI-TEC and shell be renewed automatically for successive one(1)year periods thereafter until term(nsted In writing as provided herein Each renewal of this Agreement shall be subject to the acme terms and i conditions herein contained except that the service fee due TRI-TEC for each renewal period shall be at the rate then charged by TRI-TEC for similar maintenance services Either party may terminate this Agreement at the end of the In"or any renewal period only,by giving the other party written notice of termination Wry(30)days prior to any annual anniversary date 52. Customer agrees to pay the non-refundable annual charges specified for the Initial Term of the Agreementor for any annual charges for successive one(1)year renewals of the Agreement asset forth in the relative invoke for renewal to Customer All charges will be paid annually in advance 53. Payments must be kept current in order to use and receive services under the Agreement 54. Fees may Increase when the Covered Products move from the Initial Term to subsequent renewals or if additional Covered Products are added to this Agreement prior to the Agreement's yearly renewal Subject to termination of this Agreement in accordance with the provisions of the Term and Termination Sections,Customer agrees to pay the than appropriate price as set forth In the relative Invoke for renewal 55 TRI-TEC or Customer,upon written authorization from the other Party,will amend this Agreement as necessary to incorporate changes to the Covered Products Additions to Covered Products will be added to the charges for this Agreement in accordance with TRI-TEC then current rates a terms 55 in addition to other payments required hereunder,Customer shall pay all federal,slate,and local sales and/or use t xes,penalties and late charges 57. To the extant that TRI-TEC is required to celled and read any fax on a transaction with Customer,TRI-TEG sh envoi C mar,as a separate line item,for the amount of any such tax All amounts that remain unpaid after the payment due date shaft beer interest beginning on the payment dire cat anal pat t t lesser W 12%per annum or the highest tale permitted by applicable law fivsbmttt Oi �� � /J� _ Ttnl i_€C Shin R+r�tr ++taCna a � ".,, 0"us �... P-- + tY all i— ruz�{-te 4L_ Scott Ulleuefn PI as/Okmicli Addendum 1 TRI-TEC Communications,Agreement for TRI-CARE Maintenance Customer:City of Kent TERMINATION Remove Item 45 and replace entirely with the following: Either party may terminate this Agreement, with or without cause,upon providing the other party thirty (30)days written notice. Remove Item s 46,47,48 and 49 entirely. PAYMENT AND TAXES Remove item 51 and replace entirely with the following: The term of this Agreement shall be for a one(1)year period commencing from the date of receipt of the customer payment at TRI-TEC and shall be renewed automatically for successive one(1)year periods thereafter until terminated in writing as provided herein. Each renewal of this Agreement shall be subject to the same terms and conditions herein contained except that the service fee due TRI-TEC for each renewal period shall be at the rate then charged by TRI-TEC for similar maintenance services Date 7/� `ryj y Initials Customer Initials TRI-TEC� 1 O LO LO N LO O O O Q o O coLn 00 O M M N M H G O m o w oo [Q N CO cn 0) C M o (p N -0 CD Ui N o w H D Q co 0 a0+ d 0 0 ey (A s a+ C) co 0 CO O M {y M Pn N F- co N B �— co = a+ C7 m c d M (a LO W (on N o •- d �+ N E Q co rn E 01 w o E C coi+ LO d. Q �"' L L L 0 01 Gl Gf '0 M _; E �+ L- 'L. 'Q G1 i L j N (6 ® 0 ® > F- N � ® g O LM y N W ^ C C N L. R � 0 Q 0- LO d? ui .2 ? m N (� o v ? L ) a) LO N ® 7 ,C L E Y O U) LbE LO Qco _ L N 'S ® 0.0'1 o O Lo N C ® n (D O N c O ^ v U m � <r - �Ia -0 > 0 O df _ tv �-u V Q N (- d '11 W c (Q y 2 ai C C), N c ^C v-O Z. >w,� n O U 1 V CD a) Q-� O O O o N � U O #¢ m L @ Lux 0 � O 00 W .0 3 E -� _ 9 m (D ® N � O E Q *' N O N ® 0 m ',Or w O M ' Q i— O � `Y ]� Tri-Tec Communications, Inc Invoice TRIAG—I - Phone: 253-852-7777 Number: 600963 Communications, Inc. Fax: 253-852-5660 25130 74th Ave S Date: 2/20/2014 T f G��20 Kent, WA 98032 Source:50 No.301247 Bill-To Ship-TT Attn: MARGARET BISHOP Attn: MARGARET BISHOP CITY OF KENT CITY HALL CITY OF KENT CITY HALL HQ 220 4TH AVE S 220 4TH AVE S KENT, WA 9B032 KENT, WA 98032 Phone: (253) 856-4600 Acct, No. A/R Cust No. Customer PO Reference Sales Rep S—WIP Via Terms r 11857 CITY OF KENT Administrator Net 30 CITY HALL HQ Administrator Same as requested DescriptionEa.Price QtY. Item ID Work Requested: Tn-Care support for the period of 3/8/2014 through 3/7/2015 ******* ********** , Does not cover replacement phones Price per bid: $30,190 00 1.00 Price Per Bid Price Per Bid EA $30,190.00 $30,190 00 Item Total: $30,190 00 Sales Tax at 9 500%: $2,868.05 Total Amount Due; $33,058,05 Please report any Invoice discrepancies within 15 days to accounting@tri-tec,com or call Accounts Receivable at 253-398-2403. (*denotes repair item) Invoice-with work requested.rpt Printed: 2/20/2014 I0:57:13AM Page 1 ClienW.20640 TRITCOM DATE(MMIDOIYYYY) ACORD. CERTIFICATE OF LIABILITY INSURANCE 1 6/12/2013 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND,EXTEND OR ALTER THE COVERAGE AFFORDED BYTHE POLICIES BELOW.THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER($),AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT:If the certificate holder Is an ADDITIONAL INSURED,the policy(ies)must be endorsed.if SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement.A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). COWrACT DUCER NAME. Bell-Anderson Ins-Renton CIL HAI ONE. 425 2915200 Ho:4252915100 No Ext 600 SW 39th Street,Suite 200 E-MAIL D Renton,WA 98057 INSURE S AFFORDING COVERAGE NAIL# 425291-5200 INSURER Sentinel Insurance Company INSURED INSURER B; Trl-Tec Communications,Inc. INSURERC 25130 74th Avenue S INSURERD. Kent,WA 98032 INSURER E ' I INSURER F; COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACTOR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, ' EXCLUSIONS AND CONDITIONS OF SUCH POLICIES LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS INS& TYPE OF INSURANCE ADDL SUBR POLICY EFF POUG EXP LIMITS YY ' INSR WVD POLICY NUMBER MMIDD MMIODlYYYY A GENERAL LIABILITY X X 528BAPW5244 3/2112013 0312112014 EACH OCCURRENCE $1000000 X COMMERCIAL GENERAL LIABILITY ppEMI5E5 `^"-wEDre"ca $1 000000 CLAIMS-MADE 5X OCCUR MED EXP Any we ram $10 000 PERSONAL&ADV INJURY S1,000,000 GENERALAGGREGATE s2,000,000 GEMLAGGREGATELIMrrAPPL1ESPER PRODUCTS-COMPIOPAGG $2000000 POLICY X Jp5RD LOC -COM $ A AUTOMOBILE LIABILITY X 52UECJH6360 3121/2013031211201 EeacidentINED SINGLELIMIT 1,000,000 X ANY AUTO BODILY INJURY(Per person) $ ALL OWNED SCHEDULED BODILY INJURY(Pm accident) $ AUTOS ALTO$ NED PROPERTY DAMAGE S X HIREDAUTOS P AUTOS Per ac tlenl A X I UMBRELLA LIAR I X I OCCUR X 52SBAPW5244 3/21/2013 0312112014 FACH OCCURRENCE s5,000,000 EXCESS LIAR CLAIMS-MADE AGGREGATE $5 000 000 DED I X RETENTION 10000 $ A WORKERS COMPENSATION 52SBAPW5244 3121I2013 03/211201 T TATU- oTH- AND EMPLOYERS'LIABILITY OFFICEOPRIET R)PARINE Di ECUTIVEr LN� NIA N EL EACH ACCIDENT $1 000000 (Mandatory to NH] I EL DISEASE-EA EMPLOYEE $1 OOD OOQ II yas,desrndeunder OOO,QQO DESCRIPTION OF OPERATIONS below E L DISEASE-POLICY LIMIT $1, DESCRIPTION OF OPERATIONSI LOCATIONS I VEHICLES(Attach ACORD f01,Additional Remarks Schedule,If more space is required) Certificate Holder is an additional Insured for genet RI liability,and auto liability,but only if required by wi itten corib act or written agreement par S50008 0405 and IIA 9916 03112.Wan:ei ul I I nosfer of Rights of Recovery IAyalrtst UUiers p[II SS0006 0a133 wid i 1i> UL-13 U3112 [n a 0 I_LiWlity co Jcm£Ictd 0,d auto liability provided to the Certificate Holdet will be Primary and Non-Conti ibutory perSSUG08 04105 a,ld HA 99,16 03112.Per project aggregate applies per endorsement form SS0008 04105.The ExcesalUmbieila policy (See Attached Descriptions) CERTIFICATE HOLDER CANCELLATION City of Kent a WAShin ton Municipal Corporation SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE y 9 P P THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN Attn Public Works ACCORDANCE WITH THE POLICY PROVISIONS. 220 Forth Ave S Kent,WA 98032 AUTHORIZED REPRESENTATIVE ©1988-2010 ACORD CORPORATION.All rights reserved. ACORD 25(2010105) 1 of 2 The ACORD name and logo are registered marks of ACORD #S4509661M439797 KLA • KENO W ASNINGTON Agenda Item: Consent Calendar - 7C TO: City Council DATE: April 1, 2014 SUBJECT: Tri-Tec (ShoreTel) Annual Maintenance and Support Contract - Approve MOTION: Recommend Council approve the Mayor to sign the Agreement for Tri-Care Maintenance and related PO# 114368 in the amount of $33,059 for the purchase of annual maintenance and support, subject to terms and conditions acceptable to the City Attorney and Information Technology Director. SUMMARY: This expenditure consolidates both maintenance and support contracts for related phone equipment purchased in two phases last year. Consolidation will result in cost savings and reduced effort by staff through a single maintenance and support agreement under one consolidated goods and services contract. EXHIBITS: 1) Agreement for Tri-Care Maintenance 2) Certificate of Insurance 3) Invoice 4) Purchase Order RECOMMENDED BY: Operations Committee YEA: Thomas - Ralph - Boyce (by concurrence) NAY: BUDGET IMPACTS: IT Operations Budget allocations approved as a part of the 2013-2014 biennial budget process are earmarked for this expenditure. /� REQUEST FOR MAYOR'S SIGNATURE KE1 Please Fill in All Applicable Boxes WAYXINLVM Routing Information (ALL REQUESTS MUST FIRST BE ROUTED THROUGH THE LAW DEPARTMENT) Originator: Tamara Rose Phone (Originator): 4602 Date Sent: 4/23/2014 Date Required: 4/25/2014 Return Signed Document to: CONTRACT TERMINATION DATE: 3/7/2015 Tamara En wall VENDOR NAME: Tri-Tec Communications DATE OF COUNCIL APPROVAL: 4/1/2014 Brief Explanation of Document: This is for product maintenance and support for the Shoretel VOIP Telephone system citywide. Approved by Council on 4/1/2014. V �A All Contracts Must Be Routed Through The Law Department RTh1,_ar���tQ kp Meted by the Law Department) Received: CE �V/E�n/ Approval of Law Dept.: APR 2 4 2014 Y"wA, Law Dept. Comments: KENT LAW DEFT: -6 d Date Forwarded to Mayor: Shaded Areas To Be Completed By Administration Staff Received: Recommendations and Comments: Disposition ��— Date Returned: ITIH- 169