HomeMy WebLinkAboutHR14-098 - Original - Group Health Cooperative - Group Medical Coverage Agreement - 01/01/2014 i
Records M emci
KENO[" Document
WASHI NG70N
CONTRACT COVER SHEET
This is to be completed by the Contract Manager prior to submission
to City Clerks Office. All portions are to be completed.
If you have questions, please contact City Clerk's Office.
Vendor Name: c.,ar��(I-P Vj�- LAMA �ohi�f-i2 V
Vendor Number:
JD Edwards Number
Contract Number: 14R 14 OP001
This is assigned by City Clerk's Office
Project Name: ad �A „rRAC-7
Description: ❑ Interlocal Agreement ❑ Change Order ❑ Amendment $4 Contract
❑ Other:
Contract Effective Date: 11- 1 - a0ly Termination Date: 1a- 31- I �
Contract Renewal Notice (Days):
Number of days required notice for termination or renewal or amendment
Contract Managerri� H :��cOepartment: E}R.
Detail: (i.e. address, location, parcel number, tax id, etc.):
S Public\RecordsManagement\Forms\ContractCover\adcc7832 1 11/08
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GroupHealth®
Group Health Cooperative
Contracts and Coverage
PO BOX 34589
Seattle, WA 98124-1589
Enclosed is the 2014 Group Health Cooperative medical coverage agreement.
Benefit or contract provisions that you or Group Health might have requested or
negotiated during the renewal process are included in the enclosed medical coverage
agreement.
If you have any questions about this information or your new contract,please call your
Marketing account executive:
Seattle (206)448-4140 or toll free in WA 1-800-542-6312
Tacoma (253) 383-6226 or toll free in WA 1-800-854-5322
Eastern WA/NorthID (509)459-9100 or toll free in WA 1-800-497-2210
Central WA (509) 783-3484 or toll free in WA 1-800-458-5450
We appreciate your business.
Sincerely,
Contract Administration
GroupHealth®
Group Medical Coverage Agreement
Group Health Cooperative("Group Health") is a nonprofit health maintenance organization,duly registered under
the laws of the State of Washington,furnishing health care coverage on a prepayment basis The Group identified
below wishes to purchase such coverage This medical coverage agreement("Agreement')sets forth the terms
under which that coverage will be provided,including the rights and responsibihUes of the contracting parties,
requirements for enrollment and eligibility,and benefits to which those enrolled under this Agreement are entitled
The Group medical coverage agreement between Group Health and the Group consists of the following-
Standard Provisions
• Benefits Booklet
City of Kent,#0036900
This Agreement will continue in effect until terminated or renewed as herein provided for and is effective
January 1,2014
CA-188814 1
Standard Provisions
1. Group Health agrees to provide benefits as set forth in the attached Benefits Booklet to enrollees of the
Group.
2. Monthly Premium Payments.
For the initial term of this Agreement,the Group shall submit to Group Health for each Member the monthly
premiums set forth in the current Premium Schedule and a verification of enrollment Payment must be received
on or before the due date and is subject to a grace period of 10 days Premiums are subject to change by Group
Health upon 30 days written notice Premium rates will be revised as a part of the annual renewal process
Group Health reserves the right to re-rate this benefit package if the demographic characteristics change by
more than 10%
3. Dissemination of Information.
Unless the Group has accepted responsibility to do so,Group Health will disseminate information describing
benefits set forth in the Benefits Booklet attached to this Agreement
4. Identification Cards.
Group Health will furnish cards,for identification purposes only,to all Members enrolled under this
Agreement
5. Administration of Agreement.
Group Health may adopt reasonable policies and procedures to help in the administration of this Agreement.
This may include,but is not limited to,policies or procedures pertaining to benefit entitlement and coverage
determinations.
6. Modification of Agreement.
Except as required by federal and Washington State law,this Agreement may not be modified without
agreement between both parties.
No oral statement of any person shall modify or otherwise affect the benefits,limitations and exclusions of this
Agreement,convey or void any coverage,increase or reduce any benefits under this Agreement or be used in
the prosecution or defense of a claim under this Agreement
7. Indemnification.
Group Health agrees to indemnify and hold the Group harmless against all claims,damages,losses and
expenses,including reasonable attorney's fees,arising out of Group Health's failure to perform,negligent
performance or willful misconduct of its directors,officers,employees and agents of their express obligations
under this Agreement
The Group agrees to indemnify and hold Group Health harmless against all claims,damages,losses and
expenses,including reasonable attorney's fees,arising out of the Group's failm e to perform,negligent
performances or willful misconduct of its directors,officers,employees and agents of their express obligations
under this Agreement
The indemnifying party shall give the other party prompt notice of any claim covered by this section and
provide reasonable assistance(at its expense) The mdemmfymg party shall have the right and duty to assume
the control of the defense thereof with counsel reasonably acceptable to the other party Either party may take
part in the defense at its own expense after the other party assumes the control thereof
8. Compliance With Law.
The Group and Group Health shall comply with all applicable state and federal laws and regulations in
performance of this Agreement
C36283-0036900 2
f
This Agreement is entered into and governed by the laws of Washington State,except as otherwise pre-empted
by ER1SA and other federal laws
9. Governmental Approval.
If Group Health has not received any necessary government approval by the date when notice is required under
this Agreement,Group Health will notify the Group of any changes once governmental approval has been
received Group Health may amend this Agreement by giving notice to the Group upon receipt of government
approved rates,benefits,limitations exclusions or other provisions,in which case such rates,benefits,
limitations.exclusions or provisions will go into effect as required by the governmental agency All
amendments are deemed accepted by the Group unless the Group gives Group Health written notice of non-
acceptance within 30 days after receipt of amendment, in which event this Agreement and all rights to services
and other benefits terminate the first of the month following 30 days after receipt of non-acceptance
10. Confidentiality.
Each party acknowledges that performance of its obligations under this Agreement may involve access to and
disclosure of data,procedures,materials,lists,systems and information,including medical records,employee
benefits information,employee addresses,social security numbers,e-mail addresses,phone numbers and other
confidential information regarding the Group's employees(collectively the"information") The information
shall be kept strictly confidential and shall not be disclosed to any third party other than (i)representatives of
the receiving party(as permitted by applicable state and federal law)who have a need to know such information
in order to perform the services required of such party pursuant to this Agreement,or for the proper
management and administration of the receiving party,provided that such representatives are informed of the
confidentiality provisions of this Agreement and agree to abide by them,(n)pursuant to court order or(in)to a
designated public official or agency pursuant to the requirements of federal,state or local law statute, rule or
regulation The disclosing party will provide the other party with prompt notice of any request the disclosing
party receives to disclose information pursuant to applicable legal requirements,so that the other party may
object to the request and/or seek an appropriate protective order against such request Each party shall maintain
the confidentiality of medical records and confidential patient and employee information as required by
applicable law
11. Arbitration.
Any dispute,controversy or difference between Group Health and the Group arising out of or relating to this
Agreement,or the breach thereof.shall be settled by arbitration in Seattle,Washington in accordance with the
Commercial Arbitration Rules of the American Arbitration Association,and,judgment on the award rendered by
the arbitrator(s)may be entered in any court having jurisdiction thereof Except as may be required by law,
neither party nor arbitrator may disclose the existence.content or results of any arbitration hereunder without
the prior written consent of both parties
12. HIPAA.
Definition of Terms.Terms used,but not otherwise defined,in this section shall have the same meaning as
those terms have in the Health Insurance Portability and Accountability Act of 1996("HIPAA")
Transactions Accepted. Group Health will accept Standard Transactions,pursuant to HIPAA,if the Group
elects to transmit such transactions The Group shall ensure that all Standard Transactions transmitted to Group
Health by the Group or the Group's business associates are in compliance with HIPAA standards for electronic
transactions The Group shall indemnify Group Health for any breach of this section by the Group
13. Termination of Entire Agreement.
This is a guaranteed renewable Agreement and cannot be terminated without the mutual approval of each of the
parties,except in the circumstances set forth below
a. Nonpayment or Non-Acceptance of Premium.Failure to make any monthly premium payment or
contribution in accordance with Subsection 2 above shall result in termination of this Agreement as of the
premium due date The Group's failure to accept the revised premiums provided as part of the annual
renewal process shall be considered nonpayment and result in non-renewal of this Agreement The Group
C36283-0036900 3
may terminate this Agreement upon 15 days written notice of premium increase,as set forth in Subsection
2 above
b. Misrepresentation.Group Health may rescind or terminate this Agreement upon written notice in the
event that intentional misrepresentation,fraud or omission of information was used in order to obtain
Group coverage Either party may terminate this Agreement in the event of intentional misrepresentation,
fraud or omission of information by the other party in performance of its responsibilities under this
Agreement
c. Underwriting Guidelines.Group Health may terminate this Agreement in the event the Group no longer
meets underwriting guidelines established by Group Health that were in effect at the time the Group was
accepted
d. Federal or State Law Group Health may terminate this Agreement in the event there is a change in
federal or state law that no longer permits the continued offering of the coverage described in this
Agreement
a
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14. Withdrawal or Cessation of Services.
a. Group Health may determine to withdraw from a Service Area or from a segment of its Service Area after
Group Health has demonstrated to the Washington State Office of the Insurance Commissioner that Group
Health's clinical,financial or administrative capacity to service the covered Members would be exceeded.
b. Group Health may determine to cease to offer the Group's current plan and replace the plan with another
plan offered to all covered Members within that line of business that includes all of the health care services
covered under the replaced plan and does not significantly limit access to the services covered under the
replaced plan Group Health may also allow unrestricted conversion to a fully comparable Group Health
product
Group Health will provide written notice to each covered Member of the discontinuation or non-renewal of the
plan at least 90 days prior to discontinuation
15. Limitation on Enrollment.
The Agreement will be open for applications for enrollment as described in the group master application.
Subject to prior approval by the Washington State Office of the Insurance Commissioner, Group Health may
limit enrollment,establish quotas or set priorities for acceptance of new applications if it determines that Group
Health's capacity,in relation to its total enrollment, is not adequate to provide services to additional persons
x
C36283-0036900 4
GroupHealth®
Group Health Cooperative
2014 Benefits Booklet
CA-1888a14„CA-387314,CA-224414,CA-392914,CA-381614,CA-370814,CA-392114
S
Important Notice Under Federal Health Care Reform
Group Health requires the designation of a Personal Physician The Member has the right to designate any Personal
Physician who participates in the Group Health network and who is available to accept the Member or the Member's
family members Until the Member makes this designation, Group Health designates one for the Member For
information on how to select a Personal Physician,and for a list of the participating Personal Physicians,please call
the Group Health Customer Service Center at(206)901-4636 in the Seattle area, or toll-free in Washington, 1-888-
901-4636
For children,the Member may designate a pediatrician as the primary care provider
The Member does not need Preauthorization from Group Health or from any other person (including a Personal
Physician) to access obstetrical or gynecological care from a health care professional in the Group Health network
who specializes in obstetrics or gynecology The health care professional,however,may be required to comply with
certain procedures, including obtaining Preauthorization for certain services, following a pre-approved treatment
plan, or procedures for obtaining Preauthorization For a list of participating health care professionals who
specialize in obstetrics or gynecology, please call the Group Health Customer Service Center at(206)901-4636 in
the Seattle area,or toll-free in Washington, 1-888-901-4636
Women's health and cancer rights
If the Member is receiving benefits for a covered mastectomy and elects breast reconstruction in connection with the
mastectomy,the Member will also receive coverage for•
• All stages of reconstruction of the breast on which the mastectomy has been performed.
• Surgery and reconstruction of the other breast to produce a symmetrical appearance
• Prostheses
• Treatment of physical complications of all stages of mastectomy,including lymphedemas.
These services will be provided in consultation with the Member and the attending physician and will be subject to
the same Cost Shares otherwise applicable under the Benefits Booklet
Statement of Rights Under the Newborns'and Mothers'Health Protection AM
Carriers offering group health coverage generally may not,under federal law,restrict benefits for any hospital length
of stay in connection with childbirth for the mother or newborn child to less than 48 hours following a vaginal
delivery,or less than 96 hours following a cesarean section However,federal law generally does not prohibit the
mother's or newborn's attending provider,after consulting with the mother,from discharging the mother or her
newborn earlier than 48 hours(or 96 hours as applicable) In any case,carriers may not,under federal law,require
that a provider obtain authorization from the carrier for prescribing a length of stay not in excess of 48 hours(or 96
hours) Also,under federal law,a carrier may not set the level of benefits or out-of-pocket costs so that any later
portion of the 48-hour(or 96-hour)stay is treated in a manner less favorable to the mother or newborn than any
earlier portion of the stay.
For More Information
Group Health will provide the information regarding the types of plans offered by Group Health to Members on
request Please call the Group Health Customer Service Center at(206)901-4636 in the Seattle area,or toll-free in
Washington, 1-888-901-4636
2
Table of Contents
I. Introduction...........................».»...................................................................................................................5
II. How Covered Services Work........................................................................................................................5
A Accessing Care ...... ... . ... .... .. .. ..... . .......1 5
B. Administration of the Benefits Booklet..... . . ................. . ...... 7
C Confidentiality ............. .. . .. ............. ....... . . ............ . ........7
D Modification of the Benefits Booklet..... . ............... . ......... .... .............7
E Nondiscrimination ............ . ............................................ .. ............. ........ ........7
F. Pre-existing Condition Waiting Period ............. ............ .. . ..... . .. ....... ........7
GPreauthorization . ..... . ... ................... .... ....... .. .. ...... . ... .. .. ............7
H Recommended Treatment .. ............. ..................... .. ..............I. . ...................... . 7
1 Second Opinions .................. .............. ..... ....I... . .........7
J. Unusual Circumstances ........................ ................ ........8
K Utilization Management .. ... . .. .......... ......8
III. Financial Responsibilities.............................................................................................................................8
APremium ................. . ... .............. .... . . ..... . ... . .............8
B Financial Responsibilities for Covered Services .. .... ......... . ......................... 8
C Financial Responsibilities for Non-Covered Services . . .......... ................ . .................................9
IV. Benefits Details............................................................................................................................................10
AnnualDeductible........................................ ........................................................... . ..... ................ 10
Coinsurance ........ .. ............................................................ .. .............................. ...... ..10
Lifetime Maximum.. ..... . ..... ... .... ...................... 10
Out-of-pocket Limit........ ..... ...... ..... .... .. . . . 10
Pre-existing Condition Waiting Period . ..... . ............... .. ....................... 10
Acupuncture .................................. ................................. .. . . . .......................I I
Allergy Services............. .... . . . . . ........................ ..... .11
Ambulance .. ... ..................... . . .......... 11
Cancer Screening and Diagnostic Services......... ...... ........................ 11
Chemical Dependency . ....... ....................................... . . . . ............................. ... .12
Circumcision.... .. .... .................. . ...... .. .. . ................ . .. ...... . . . ..13
Dental Services and Dental Anesthesia ..... . .... ...... ........... ......... ......... .. . .....13
Devices, Equipment and Supplies(for home use) ....... ...... .......... .................................13
Diabetic Education,Equipment and Pharmacy Supplies 14
Diagnostic Laboratory and Radiology .. .......... ... . ..... . ....... .. 15
Dialysis(Home and Outpatient) ... . .................. . .. .. .. . ......... . .... ...... 15
Drugs-Outpatient Prescription ................. . . . ........................................ ... ...............................16
Emergency Services.... . . ....................... ... ...... . ... .... . . ........ 17
Hearing Examinations and Hearing Aids ... ................................... . .........18
Home Health Care . .... .. . . . ............... 18
Hospice ...................................................................................... . .... .....................................................19
Hospital-Inpatient and Outpatient ...................................... . .20
Infertility (including sterility) . . .... . . ............... .... . 20
ManipulativeTherapy ................................................................... .. .......... ...................................21
Maternity and Pregnancy .... .. .. . .... ...... ....21
Mental Health . .. . . ................. ....... . .. .. 22
C36283-0036900 3
Naturopathy ................... . . ...... ...................... .... ..... . 23
Newborn Services . ......................... .. .. .... ..I.. . ........................... ....................... ... 23
Nutritional Counseling .. .. ............................................... .. .. ................................................ .24
Nutritional Therapy. .... ... .. . .....................................I.............. ........ .24
Obesity Related Services ................................. ... ................................ ... ... .......... 24
On the Job Injuries or Illnesses.. ...... .. .. .. . . ................... .... ....................... . .. 25
Oncology ... ........................................ .... ... . ..... ....................................................25
Optical(vision). . . ................. ........... ............................ ...... .... .... ... 25
OralSurgery. . .. .... .. . . ..................... .. .. ... ........................ . ..............26
Outpatient Services.. ............... . ... .... . ........................ .. . . .......... 26
Plastic and Reconstructive Surgery............................. ........... ........................................... .......................26
Podiatry....................... ... . . ........... .... . .. .......................... . ..... .. 27
Preventive Services .... ............ . . . ... .. ........27
Rehabilitation and Habilitative Care(massage,occupational,physical and speech therapy)and
Neurodevelopmental Therapy.......................... ... ... . . ....... .. .. ............. . . ..... 28
Sexual Dysfunction . . ................................. . . . . ........... .. ........ .......... .. 29
Skilled Nursing Facility... ... .... ............................... ........ . ...................... ........... . 29
Sterilization . ............................... .. . . ........................................................................ ....29
Telehealth . . .......... . ........................................................................ ............................. ............30
Temporomandibular Joint(TMJ)................................................................................. .. ... . ...... 30
TobaccoCessation ......................................................................... ......... ........... ................30
Transgender Services...... . .. ......................... . I........................... ....... ... .............. 31
Transplants . ................ .. .. .................................... . ..................................................... .................31
UrgentCare . ........... .. . ......... . ............ . ................................................. ..... ...... ....1. . 32
V. General Exclusions......................................................................................................................................32
VI. Eligibility,Enrollment and Termination...................................................................................................34
AEligibility ............ ............................................................................. 34
B. Application for Enrollment .............................................................................. . 35
C. When Coverage Begins ..................... . .. . ................................. . .... . ......... 36
D. Eligibility for Medicare ........................ ........ ............................................ ... ...... .... ...............37
E Termination of Coverage....... .............................................................................................................. 37
F. Continuation of Inpatient Services .. ... .. ... ............ . ............ . 37
G Continuation of Coverage Options ...... ... . .. .......... 38
VII. Grievances....................................................................................................................................................39
VIII. Appeals.........................................................................................................................................................39
IX. Claims...........................................................................................................................................................41
X. Coordination of Benefits.............................................................................................................................41
Definitions . .............. ..... ..... . . 42
Order of Benefit Determination Rules.... .. .... .. 43
Effect on the Benefits of this Plan ....................... ............. .. . ......... ........ ... ........ .. . 45
Right to Receive and Release Needed Information . . ....... . . .45
Facility of Payment .............. .. ..... ... ....... . ... ... ... 45
Rightof Recovery .. . . .. ......................... ............. ................. ...I...... .. .. 45
Effectof Medicare......... ........ . . ....................................................................................45
XI. Subrogation and Reimbursement Rights..................................................................................................45
XII. Definitions....................................................................................................................................................46
C36283-0036900 4
Group Health believes this plan is a"grandfathered health plan"under the Patient Protection and Affordable Care
Act of 2010 Questions regarding this status may be directed to Group Health Customer Service at toll-free 1-888-
901-4636 Members may also contact the Employee Benefits Security Administration,U S Department of Labor at
toll-free 1-866-444-3272 or www dol eov/ebsa/healthreform.
I. Introduction
This Benefits Booklet is a statement of benefits,exclusions and other provisions as set forth in the Group medical
coverage agreement between Group Health Cooperative("Group Health")and the Group The benefits were
approved by the Group who contracts with Group Health for health care coverage This Benefits Booklet is not the
Group medical coverage agreement itself In the event of a conflict between the Group medical coverage agreement
and the benefits booklet,the benefits booklet language will govem
The provisions of the Benefits Booklet must be considered together to fully understand the benefits available under
the Benefits Booklet Words with special meaning are capitalized and are defined in Section XI
Contact Group Health Customer Service at 206-901-4636 or toll-free 1-888-901-4636 for benefits questions
H. How Covered Services Work
A. Accessing Care.
1. Members are entitled to Covered Services from the following:
Members are entitled to Covered Services only at Network Facilities and from Network Providers,except
for Emergency services and care pursuant to a Preauthonzation
A listing of Network Personal Physicians, specialists,women's health care providers and Group Health-
designated Specialists is available by contacting Customer Service or accessing the Group Health website
at ww," ehc ore
2. Primary Care Provider Services.
Group Health recommends that Members select a Network Personal Physician when enrolling One
personal physician may be selected for an entire family,or a different personal physician may be selected
for each family member For information on how to select or change Network Personal Physicians,and for
a list of participating personal physicians,call the Group Health Customer Service Center at(206)901-4636
in the Seattle area,or toll-free in Washington at 1-888-901-4636 or by accessing the Group Health website
at www ehc ore The change will be made within 24 hours of the receipt of the request if the selected
physician's caseload permits If a personal physician accepting new members is not available in your area,
contact the Group Health Customer Service Center, who will ensure you have access to a personal
physician by contacting a physician's office to request they accept new members
In the case that the Member's personal physician no longer participates in Group Health's network,the
Member will be provided access to the personal physician for up to 60 days following a written notice
offering the Member a selection of new personal physicians from which to choose
3. Specialty Care Provider Services.
Unless otherwise indicated in Section II or Section IV,Preauthorization is required for specialty care and
specialists that are not Group Health-designated Specialists and are not providing care at facilities owned
and operated by Group Health
Group Health-designated Specialist.
Members may make appointments with Group Health-designated Specialists at facilities owned and
operated by Group Health without Preauthonzation To access a Group Health-designated Specialist,
consult your Group Health personal physician or contact Customer Service for a referral The following
specialty care areas are available from Group Health-designated Specialists-allergy,audiology,cardiology,
chemical dependency,chiropractic/manipulative therapy,dermatology,gastroenterology,general surgery,
C36283-0036900 5
hospice,mental health,nephrology,neurology,obstetrics and gynecology,occupational medicine,
oncology/hematology,ophthalmology,optometry,orthopedics,otolaryngology(ear,nose and throat),
physical therapy.smoking cessation, speech/language and learning services and urology.
4. Hospital Services.
Non-Emergency inpatient hospital services require Preauthorization Refer to Section IV.for more
information about hospital services
5. Emergency Services.
Emergency services at a Network Facility or non-Network Facility are covered Members must notify
Group Health by way of the Group Health Emergency notification line within 24 hours of any admission,
or as soon thereafter as medically possible Coverage for Emergency services at a non-Network Facility is
limited to the Allowed Amount Refer to Section IV. for more information about Emergency services.
6. Urgent Care.
Inside the Group Health Service Area,urgent care is covered at a Group Health medical center,Group
Health urgent care center or Network Provider's office Outside the Group Health Service Area,urgent care
is covered at any medical facility.Refer to Section IV. for more information about urgent care.
7. Women's Health Care Direct Access Providers.
Female Members may see a general and family practitioner,physician's assistant,gynecologist,certified
nurse midwife, licensed midwife, doctor of osteopathy, pediatrician,obstetrician or advance registered
nurse practitioner who is contracted by Group Health to provide women's health care services directly,
without Preauthorization,for Medically Necessary maternity care,covered reproductive health services,
preventive services(well care)and general examinations,gynecological care and follow-up visits for the
above services Women's health care services are covered as if the Member's Network Personal Physician
had been consulted,subject to any applicable Cost Shares If the Member's women's health care provider
diagnoses a condition that requires other specialists or hospitalization,the Member or her chosen provider
must obtain Preauthorization in accordance with applicable Group Health requirements.
8. Process for Medical Necessity Determination.
Pre-service,concurrent or post-service reviews may be conducted Once a service has been reviewed,
additional reviews may be conducted Members will be notified in writing when a determination has been
made
First Level Review:
First level reviews are performed or overseen by appropriate clinical staff using Group Health approved
clinical review criteria Data sources for the review include,but are not limited to,referral forms, admission
request forms,the Member's medical record,and consultation with the attending/referring physician and
multidisciplinary health care team The clinical information used in the review may include treatment
summaries,problem lists,specialty evaluations,laboratory and x-ray results,and rehabilitation service
documentation The Member or legal surrogate may be contacted for information Coordination of care
interventions are initiated as they are identified The reviewer consults with the requesting physician when
more clarity is needed to make an informed medical necessity decision The reviewer may consult with a
board-certified consultative specialist and such consultations will be documented in the review text If the
requested service appears to be inappropriate based on application of the review criteria,the first level
reviewer requests second level review by a physician or designated health care professional
Second Level(Practitioner)Review:
The practitioner reviews the treatment plan and discusses,when appropriate,case circumstances and
management options with the attending(or referring)physician The reviewer consults with the requesting
physician when more clarity is needed to make an informed coverage decision The reviewer may consult
with board certified physicians from appropriate specialty areas to assist in making determinations of
coverage and/or appropriateness All such consultations will be documented in the review text If the
C36283-0036900 6
4
t
reviewer determines that the admission,continued stay or service requested is not a covered service,a
notice of non-coverage is issued Only a physician,behavioral health practitioner(such as a psychiatrist,
doctoral-level clinical psychologist,certified addiction medicine specialist),or pharmacist who has the
clinical expertise appropriate to the request under review with an unrestricted license may deny coverage
based on medical necessity
B. Administration of the Benefits Booklet.
Group Health may adopt reasonable policies and procedures to administer the Benefits Booklet This may
include,but is not limited to,policies or procedures pertaining to benefit entitlement and coverage
determinations
C. Confidentiality.
Group Health is required by federal and state law to maintain the privacy of Member personal and health
information Group Health is required to provide notice of how Group Health may use and disclose personal
and health information held by Group Health The Notice of Privacy Practices is distributed to Members and is
available in Group Health medical centers,at wwtiv ehc ore,or upon request from Customer Service
D. Modification of the Benefits Booklet.
No oral statement of any person shall modify or otherwise affect the benefits,limitations and exclusions of the
Benefits Booklet,convey or void any coverage, increase or reduce any benefits under the Benefits Booklet or be
used in the prosecution or defense of a claim under the Benefits Booklet
E. Nondiscrimination.
Group Health does not discriminate on the basis of physical or mental disabilities in its employment practices
and services Group Health will not refuse to enroll or terminate a Member's coverage on the basis of age,sex,
race,religion,occupation or health status
F. Pre-existing Condition Waiting Period.
Pre-existing conditions are covered with no waiting period A pre-existing condition is a condition for which there
has been diagnosis,treatment or medical advice within the 3 month period prior to the effective date of coverage.
G. Preauthorization.
Covered Services may require Preauthorization Refer to Section IV.for more information Group Health
recommends that the provider requests Preauthorization Members may also contact Customer Service
Preauthorization requests are reviewed and approved based on Medical Necessity,eligibility and benefits.
H. Recommended Treatment.
Group Health's medical director will determine the necessity,nature and extent of treatment to be covered in
each individual case and the judgment,made in good faith,will be final Members have the right to participate
in decisions regarding their health care A Member may refuse any recommended services to the extent
permitted by law Members who obtain care not recommended by Group Health's medical director do so with
the full understanding that Group Health has no obligation for the cost,or liability for the outcome,of such care.
Coverage decisions may be appealed
I. Second Opinions.
The Member may access a second opinion from a Network Provider regarding a medical diagnosis or treatment
plan The Member may request Preauthonzation or may visit a Group Health-designated Specialist for a second
opinion When requested or indicated,second opinions are provided by Network Providers and are covered with
Preauthorization,or when obtained from a Group Health-designated Specialist Coverage is determined by the
Member's Benefits Booklet,therefore,coverage for the second opinion does not imply that the services or
treatments recommended will be covered Preauthorization for a second opinion does not imply that Group
Health will authorize the Member to return to the physician providing the second opinion for any additional
treatment Services,drugs and devices prescribed or recommended as a result of the consultation are not
covered unless included as covered under the Benefits Booklet
C36283-0036900 7
J. Unusual Circumstances.
In the event of unusual circumstances such as a major disaster,epidemic,military action,civil disorder,labor
disputes or similar causes,Group Health will not be liable for administering coverage beyond the limitations of
available personnel and facilities
In the event of unusual circumstances such as those described above,Group Health will make a good faith
effort to arrange for Covered Services through available Network Facilities and personnel Group Health shall
have no other liability or obligation if Covered Services are delayed or unavailable due to unusual
circumstances
K. Utilization Management.
All benefits are limited to Covered Services that are Medically Necessary and set forth in the Benefits Booklet
Group Health may review a Member's medical records for the purpose of verifying delivery and coverage of
services and items Based on a prospective,concurrent or retrospective review,Group Health may deny
coverage if,in its determination,such services are not Medically Necessary and,in the case of services provided
by non-Network Providers,within the Allowed Amount Such determination shall be based on established
clinical criteria
Group Health will not deny coverage retroactively for services with Preauthorization and which have already
been provided to the Member except in the case of an intentional misrepresentation of a material fact by the
patient,Member,or provider of services,or if coverage was obtained based on inaccurate,false,or misleading
information provided on the enrollment application,or for nonpayment of premiums.
III. Financial Responsibilities
A. Premium.
The Subscriber is liable for payment to the Group of his/her contribution toward the monthly premium,if any
B. Financial Responsibilities for Covered Services.
The Subscriber is liable for payment of the following Cost Shares for Covered Services provided to the
Subscriber and his/her Dependents Payment of an amount billed must be received within 30 days of the billing
date Charges will be for the lesser of the Cost Shares for the Covered Service or the actual charge for that
service Cost Shares will not exceed the actual charge for that service
1. Annual Deductible.
Covered Services may be subject to an annual Deductible.Charges subject to the annual Deductible shall
be borne by the Subscriber during each year until the annual Deductible is met Covered Services must be
received from a Network Provider at a Network Facility,unless the Member has received Preauthorization
or has received Emergency services
There is an individual annual Deductible amount for each Member and a maximum aggregate annual
Deductible amount for each Family Unit Once the aggregate annual Deductible amount is reached for a
Family Unit in a calendar year,the individual annual Deductibles are also deemed reached for each
Member during that same calendar year
Individual Annual Deductible Carryover.Under this Benefits Booklet,charges from the last 3 months of
the prior year which were applied toward the individual annual Deductible will also apply to the current
year individual annual Deductible The individual annual Deductible carryover will apply only when
expenses incurred have been paid in full The aggregate Family Unit Deductible does not carry over into
the next year
2. Plan Coinsurance.
After the applicable annual Deductible is satisfied,Members may be required to pay Plan Coinsurance for
Covered Services l
C36283-0036900 8
e
f
3. Copayments.
Members shall be required to pay applicable Copayments at the time of service Payment of a Copayment
does not exclude the possibility of an additional billing if the service is determined to be a non-Covered
Service or if other Cost Shares apply
4. Out-of-pocket Limit.
Out-of-pocket Expenses which apply toward the Out-of-pocket Limit are set forth in Section IV. Total Out-
of-pocket Expenses incurred during the same calendar year shall not exceed the Out-of-pocket Limit
C. Financial Responsibilities for Non-Covered Services.
The cost of non-Covered Services and supplies is the responsibility of the Member The Subscriber is liable for
payment of any fees charged for non-Covered Services provided to the Subscriber and his/her Dependents at the
time of service Payment of an amount billed must be received within 30 days of the billing date.
C36283-0036900 9
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Benefits are subject to all provisions of the Benefits Booklet Members are entitled only to receive benefits and
services that are Medically Necessary and clinically appropriate for the treatment of a Medical Condition as
determined by Group Health's medical director and as described herein All Covered Services are subject to case
management and utilization management at the discretion of Group Health
Annual Deductible Member pays$0 per Member per calendar year or$0 per Family Unit per calendar year
Coinsurance Plan Coinsurance:Member pays nothing
Lifetime Maximum No lifetime maximum on covered Essential Health Benefits
Out-of-pocket Limit Limited to a maximum of$2,000 per Member or$4,000 per Family Unit per calendar year
The following Out-of-pocket Expenses apply to the Out-of-pocket Limit: Ambulance
coinsurance/Copayment,diagnostic laboratory and radiology Copayment,Emergency
services Copayment, hospital inpatient Copayment,hospital outpatient Copayment,
outpatient services Copayment,oral chemotherapy Copayment
The following expenses do not apply to the Out-of-pocket Limit: Benefit-specific
comsurances,prescription drug Copayment,premiums,charges for services in excess of a
benefit,charges in excess of Allowed Amount,charges for non-Covered Services
Pre-existing Condition No pre-existing condition waiting period
Waiting Period
.a
C36283-0036900 10
Acupuncture
Acupuncture needle treatment Member pays$10 Copayment
Limited to 8 visits per medical diagnosis per calendar year.
Additional visits are covered with Preauthorization
No visit limit for treatment for Chemical Dependency.
Exclusions:Herbal supplements,any services not within the scope of the practitioner's licensure
Allergy Services
Allergy testing Member pays$10 Copayment
Allergy serum and injections Member pays$10 Copayment
Ambulance
Emergency ground or air transport to any facility. Member pays 20%ambulance coinsurance
Non-Emergency ground or air interfacility transfer to or from Member pays 20%ambulance coinsurance
a Network Facility when initiated by Group Health
Hospital-to-hospital ground transfers:No charge,
Member pays nothing
Cancer Screening and Diagnostic Services
Routine cancer screening covered as Preventive Services in Member pays$10 Copayment
accordance with the well care schedule established by Group
Health and the Patient Protection and Affordable Care Act of
2010 The well care schedule is available in Group Health
medical centers,at www u�hc ore,or upon request from
Customer Service See Preventive Services for additional
information
Diagnostic laboratory and diagnostic services for cancer See No charge,Member pays nothing
Diagnostic Laboratory and Radiology Services for additional
information Preventive laboratory/radiology services are
covered as Preventive Services
C36283-0036900
11
i
Chemical Dependency
Chemical dependency services including inpatient Residential Hospital-Inpatient:No charge,Member pays
Treatment,diagnostic evaluation and education,organized nothing
individual and group counseling, and/or prescription drugs
unless excluded under the Benefits Booklet
Outpatient Services:Member pays$10 Copayment
Chemical dependency means an illness characterized by a
physiological or psychological dependency,or both,on a
controlled substance and/or alcoholic beverages,and where
the user's health is substantially impaired or endangered or
his/her social or economic function is substantially disrupted.
For the purposes of this section,the definition of Medically
Necessary shall be expanded to include those services
necessary to treat a chemical dependency condition that is
having a clinically significant impact on a Member's
emotional,social,medical and/or occupational functioning
Chemical dependency services must be provided at a Group
Health-approved treatment facility or treatment program
Chemical dependency services are limited to the services
rendered by a physician(licensed under RCW 18 71 and
RCW 18 57),a psychologist(licensed under RCW 18 83),a
chemical dependency treatment program licensed for the
service being provided by the Washington State Department
of Social and Health Seri ices(pursuant to RCW 70 96A), a
master's level therapist(licensed under RCW 18 225 090),an
advance practice psychiatric nurse(licensed under RCW
18 79)or,in the case of non-Washington State providers,
those providers meeting equivalent licensing and certification
requirements established in the state where the provider's
practice is located
Court-ordered chemical dependency treatment shall be
covered only if determined to be Medically Necessary.
Non-Emergency inpatient hospital services require
Preauthorization
Acute chemical withdrawal(detoxification)services for Emergency Services Network Facility: Member
alcoholism and drug abuse "Acute chemical withdrawal" pays$75 Copayment
means withdrawal of alcohol and/or drugs from a Member for
whom consequences of abstinence are so severe that they
require medical/nursing assistance in a hospital setting,which Emergency Services Non-Network Facility:
is needed immediately to prevent serious impairment to the Member pays$125 Copayment
Member's health
Coverage for acute chemical withdrawal(detoxification)is Hospital- Inpatient: No charge;Member pays
provided without Preauthorization Members must notify nothing
Group Health by way of the Group Health Emergency
notification line within 24 hours of any admission,or as soon
thereafter as medically possible
Group Health reserves the right to require transfer of the
t
C36283-0036900 12
Y
e
t
Member to a Network Facility/program upon consultation
between a Network Provider and the attending physician If
the Member refuses transfer to a Network Facility/program,
all further costs incurred during the hospitalization are the
responsibility of the Member
Exclusions:Experimental or investigational therapies,such as wilderness therapy;facilities and treatment programs
which are not certified by the Department of Social Health Services or which are not listed in the Directory of
Certified Chemical Dependency Services in Washington State
Circumcision
Circumcision. Hospital-Inpatient:No charge,Member pays
nothing
Non-Emergency inpatient hospital services require
Preauthorization
Hospital-Outpatient: Member pays$10
Copayment
Outpatient Services:Member pays$10 Copayment
Dental Services and Dental Anesthesia
Dental services including accidental injury to natural teeth Not covered,Member pays 100%of all charges
General anesthesia services and related facility charges for Hospital-Inpatient:No charge;Member pays
dental procedures for Members who are under 7 years of age, nothing
or are physically or developmentally disabled or have a
Medical Condition where the Member's health would be put
at risk if the dental procedure were performed in a dentist's Hospital-Outpatient: Member pays$10
office Copayment
General anesthesia services for dental procedures require
Preauthorization
Exclusions:Dentist's or oral surgeon's fees,dental care,surgery, services and appliances,including:treatment of
accidental injury to natural teeth,reconstructive surgery to the law in preparation for dental implants dental implants,
periodontal surgery, any other dental service not specifically listed as covered
Devices,Equipment and Supplies(for home use)
• Durable medical equipment Equipment which can Member pays 20%coinsurance
withstand repeated use,is primarily and customanly used
to serve a medical purpose,is useful only in the presence
C36283-0036900 13
J
of an illness or injury and is used in the Member's home
Durable medical equipment includes hospital beds,
wheelchairs,walkers,crutches,canes, blood glucose
monitors,external insulin pumps (including related
supplies such as tubing,syringe cartridges,cannulae and
inserters),oxygen and oxygen equipment,and
therapeutic shoes, modifications and shoe inserts for
severe diabetic foot disease Group Health will determine
if equipment is made available on a rental or purchase
basis
• Orthopedic appliances Items attached to an impaired
body segment for the purpose of protecting the segment
or assisting in restoration or improvement of its function
• Ostomy supplies Supplies for the removal of bodily
secretions or waste through an artificial opening
• Post-mastectomy bras, limited to 2 every 6 months
• Prosthetic devices Items which replace all or part of an
external body part,or function thereof
When provided in lieu of hospitalization,benefits will be the
greater of benefits available for devices,equipment and
supplies,home health or hospitalization See Hospice for
durable medical equipment provided in a hospice setting
Devices,equipment and supplies including repair,adjustment
or replacement of appliances and equipment require
Preauthorization
Exclusions: Arch supports,including custom shoe modifications or inserts and their fittings;orthopedic shoes that are
not attached to an appliance,take-home dressings and supplies following hospitalization, supplies,dressings,
appliances,devices or services not specifically listed as covered above, same as or similar equipment already in the
Member's possession,replacement or repair due to loss,theft,breakage from willful damage,neglect or wrongful use,
or due to personal preference, structural modifications to a Member's home or personal vehicle
Diabetic Education,Equipment and Pharmacy Supplies
Diabetic education and training. Member pays$10 Copayment
Diabetic equipment Blood glucose monitors and external Member pays 20%coinsurance
insulin pumps(including related supplies such as tubing,
syringe cartridges,cannulae and inserters),and therapeutic
shoes,modifications and shoe inserts for severe diabetic foot
disease See Devices,Equipment and Supplies for additional
information
Diabetic pharmacy supplies.Insulin, lancets,lancet devices, Preferred generic drugs(Tier 1):Member pays
needles,insulin syringes,insulin pens,pen needles,glucagon $10 Copayment
emergency kits,prescriptive oral agents and blood glucose
test strips for a supply of 30 days or less See Drugs— Preferred brand name drugs(Tier 2): Member
Outpatient Prescription for additional pharmacy information pays$10 Copayment
Certain brand name insulin drugs will be covered at the
C36283-0036900 14
r
r
generic level Non-Preferred generic and brand name drugs
(Tier 3):Not covered,Member pays 100%of all
charges
Diagnostic Laboratory and Radiology
Nuclear medicine,radiology, ultrasound and laboratory No charge,Member pays nothing
services
Services received as part of an emergency visit are covered as
Emergency Services
High end radiology imaging services such as CAT scan,MRI
and PET require Preauthorization except when associated
with Emergency services or inpatient services
Preventive laboratory and radiology services are covered in
accordance with the well care schedule established by Group
Health and the Patient Protection and Affordable Care Act of
2010 The well care schedule is available in Group Health
medical centers,at www ghc org,or upon request from
Customer Service
Dialysis(Home and Outpatient)
Dialysis in an outpatient or home setting is covered for Hospital-Outpatient:Member pays$10
Members with end-stage renal disease(ESRD) Copayment
Dialysis requires Preauthorization.
Outpatient Services: Member pays$10 Copayment
Injections administered by a professional in a clinical setting Outpatient Services: Member pays$10 Copayment
dunng dialysis
Self-administered injectables See Drugs—Outpatient Preferred generic drugs(Tier 1):Member pays
Prescription for additional pharmacy information $10 Copayment
Preferred brand name drugs(Tier 2):Member
pays$10 Copayment
Non-Preferred generic and brand name drugs
(Tier 3):Not covered,Member pays 100%of all
charges
C36283-0036900 15
Drugs-Outpatient Prescription
Prescription drugs,supplies and devices for a supply of 30 Preferred generic drugs(Tier 1):Member pays
days or less including diabetic pharmacy supplies(insulin, S10 Copayment
lancets,lancet devices,needles,insulin syringes,insulin pens,
pen needles and blood glucose test strips),contraceptive Preferred brand name drugs(Tier 2):Member
drugs and devices,mental health drugs,self-administered pays$10 Copayment
mjectables,and routine costs for prescription medications
provided in a clinical trial "Routine costs"means items and Non-Preferred generic and brand name drugs
services delivered to the Member that are consistent with and (Tier 3):Not covered,Member pays 100%of all
typically covered by the plan or coverage for a Member who charges
is not enrolled in a clinical trial All drugs,supplies and
devices must be for Covered Services
All drugs,supplies and devices must be obtained at a Group
Health-designated pharmacy except for drugs dispensed for
Emergency services
Prescription drug Cost Shares are payable at the time of
delivery.Certain brand name insulin drugs are covered at the
generic drug Cost Share.
Injections administered by a professional in a clinical setting Member pays$10 Copayment
Over-the-counter drugs. Not covered,Member pays 100%of all charges
Mail order drugs dispensed through the Group Health- Member pays the prescription drug Cost Share for
designated mail order service each 30 day supply or less
The Group Health Preferred drug list is a list of prescription drugs,supplies,and devices considered to have
acceptable efficacy, safety and cost-effectiveness The Preferred drug list is maintained by a committee consisting of
a group of physicians,pharmacists and a consumer representative who review the scientific evidence of these products
and determine the Preferred and Non-Preferred status as well as utilization management requirements Preferred drugs
generally have better scientific evidence for safety and effectiveness and are more affordable than Non-Preferred
drugs The preferred drug list is available at wwtiv hg c org,or upon request from Customer Service
Members may request a coverage determination by contacting Customer Service. Coverage determination reviews
may include requests to cover non-preferred drugs,obtain prior authorization for a specific drug,or exceptions to
other utilization management requirements,such as quantity limits
Prescription drugs are drugs which have been approved by the Food and Drug Administration(FDA)and which can,
under federal or state law,be dispensed only pursuant to a prescription order These drugs, including off-label use of
FDA-approved drugs(provided that such use is documented to be effective in one of the standard reference
compendia, a majority of well-designed clinical trials published in peer-reviewed medical literature document
improved efficacy or safety of the agent over standard therapies,or over placebo if no standard therapies exist,or by
the federal secretary of Health and Human Services)are covered "Standard reference compendia"means the
American Hospital Formulary Service—Drug Information,the American Medical Association Drug Evaluation,the
United States Pharmacopoeia—Drug Information,or other authoritative compendia as identified from time to time by
the federal secretary of Health and Human Services "Peer-reviewed medical literature"means scientific studies
printed in health care journals or other publications in which original manuscripts are published only after having been
C36283-0036900 16
critically reviewed for scientific accuracy,validity and reliability by unbiased independent experts Peer-reviewed
medical literature does not include in-house publications of pharmaceutical manufacturing companies
Generic drugs are dispensed whenever available A generic drug is a drug that is the pharmaceutical equivalent to one
or more brand name drugs Such generic drugs have been approved by the Food and Drug Administration as meeting
the same standards of safety,purity,strength and effectiveness as the brand name drug Brand name drugs are
dispensed if there is not a generic equivalent In the event the Member elects to purchase a brand-name drug instead of
the generic equivalent(if available),and it is not Medically Necessary,the Member is responsible for paying the
difference in cost in addition to the prescription drug Cost Share
Drug coverage is subject to utilization management that includes Preauthonzation,step therapy,limits on drug
quantity or days supply and prevention of overutilization,underutilization,therapeutic duplication,drug-drug
interactions, incorrect drug dosage,drug-allergy contraindications and clinical abuse/misuse of drugs
The Member's Right to Safe and Effective Pharmacy Services: State and federal laws establish standards to assure
safe and effective pharmacy services,and to guarantee Members'right to know what drugs are covered and the
coverage limitations Members who would like more information about the drug coverage policies,or have a question
or concern about their pharmacy benefit,may contact Group Health at 206-901-4636 or toll-free 1-888-901-4636 or
by accessing the Group Health website at ww" ghc org
Members who would like to know more about their rights under the law,or think any services received while enrolled
may not conform to the terms of the Benefits Booklet,may contact the Washington State Office of Insurance
Commissioner at toll-free 1-800-562-6900 Members who have a concern about the pharmacists or pharmacies
serving them may call the Washington State Department of Health at toll-free 1-800-525-0127
Prescription Drug Coverage and Medicare: This benefit,for purposes of Creditable Coverage,is actuarially equal
to or greater than the Medicare Part D prescription drug benefit,however,the Member could be subject to payment of
higher Part D premiums if the Member subsequently has a break in creditable coverage of 63 continuous days or
longer before enrolling in a Part D plan Members who are also eligible for Medicare Part D can remain covered and
will not be subject to Medicare-imposed late enrollment penalties should they decide to enroll in a Medicare Part D
plan at a later date A Member who discontinues coverage must meet eligibility requirements in order to re-enroll
Exclusions:Over-the-counter drugs,supplies and devices not requiring a prescription under state law or regulations,
drugs and injections for anticipated illness while traveling, drugs and injections for cosmetic purposes,vitamins,
including most prescription vitamins, replacement of lost or stolen drugs or devices,administration of excluded drugs
and mjectables,drugs used in the treatment of sexual dysfunction disorders
Emergency Services
Emergency services at a Network Facility or non-Network Network Facility: Member pays$75 Copayment
Facility See Section XI for a definition of Emergency
Members must notify Group Health by way of the Group Non-Network Facility:Member pays$125
Health Emergency notification line within 24 hours of any Copayment
admission,or as soon thereafter as medically possible
If a Member is admitted as an inpatient directly from a
Network Facility emergency department,any Emergency
services Copayment is waived Coverage is subject to the
hospital services Cost Share
If two or more Members in the same Family Unit require
Emergency services as a result of the same accident,coverage
C36283-0036900 17
for all Members will be subject to only one Emergency
services Copayment
If a Member is hospitalized in a non-Network Facility,Group
Health reserves the right to require transfer of the Member to
a Network Facility upon consultation between a Network
Provider and the attending physician If the Member refuses
to transfer to a Network Facility or does not notify Group
Health within 24 hours following admission,all further costs
incurred during the hospitalization are the responsibility of
the Member
Follow-up care which is a direct result of the Emergency must
be received from a Network Provider, unless Preauthorization
is obtained for such follow-up care from a non-Network
Provider.
Hearing Examinations and Hearing Aids
Hearing examinations to determine hearing loss. Member pays$10 Copayment
Hearing aids including hearing aid examinations. Not covered,Member pays 100%of all charges
Exclusions: Hearing devices and hearing aids,including related examinations
Home Health Care
Home health care when the following criteria are met. No charge, Member pays nothing
• The Member is unable to leave home due to his/her
health problem or illness Unwillingness to travel and/or
arrange for transportation does not constitute inability to
leave the home
• The Member requires intermittent skilled home health
care,as described below
• Group Health's medical director determines that such
services are Medically Necessary and are most
appropriately rendered in the Member's home
Covered Services for home health care may include the
following when rendered pursuant to a Group Health-
approved home health care plan of treatment nursing care,
restorative physical,occupational,respiratory and speech
therapy,durable medical equipment and medical social
worker and limited home health aide services
Home health services are covered on an intermittent basis in
the Member's home "Intermittent"means care that is to be
C36283-0036900 18
rendered because of a medically predictable recurring need
for skilled home health care "Skilled home health care"
means reasonable and necessary care for the treatment of an
illness or injury which requires the skill of a nurse or
therapist,based on the complexity of the service and the
condition of the patient and which is performed directly by an
appropriately licensed professional provider
Home health care requires Preauthorization
Exclusions: Private duty nursing,housekeeping or meal services,any care provided by or for a family member,any
other services rendered in the home which do not meet the definition of skilled home health care above
Hospice
Hospice care when provided by a licensed hospice care No charge,Member pays nothing
program A hospice care program is a coordinated program of
home and inpatient care,available 24 hours a day This
program uses an interdisciplinary team of personnel to
provide comfort and supportive services to a Member and any
family members who are caring for the member,who is
experiencing a life-threatening disease with a limited
prognosis These services include acute,respite and home
care to meet the physical,psychosocial and special needs of
the Member and their family during the final stages of illness
In order to qualify for hospice care,the Member's provider
must certify that the Member is terminally ill and is eligible
for hospice services
Inpatient Hospice Services.For short-term care,inpatient
hospice services are covered with Preauthorization
Respite care is covered to provide continuous care of the
Member and allow temporary relief to family members from
the duties of caring for the Member for a maximum of 5
consecutive days per occurrence
Other covered hospice services,when billed by a licensed
hospice program, may include the following:
• Inpatient and outpatient services and supplies for injury
and illness
• Semi-private room and board,except when a private
room is determined to be necessary
• Durable medical equipment when billed by a licensed
hospice care program
Hospice care requires Preauthorization
Exclusions: Private duty nursing,financial or legal counseling services, meal services,any services provided by
family members
C36283-0036900 19
Hospital-Inpatient and Outpatient
The following inpatient medical and surgical services are Hospital-Inpatient:No charge,Member pays
covered nothing
• Room and board,including private room when
prescribed,and general nursing services
• Hospital services(including use of operating room, Hospital-Outpatient:Member pays$10
anesthesia,oxygen,x-ray,laboratory and radiotherapy Copayment
services)
• Drugs and medications administered during confinement
• Medical implants
• Acute chemical withdrawal(detoxification)
Outpatient hospital includes ambulatory surgical centers.
Alternative care arrangements may be covered as a cost-
effective alternative in lieu of otherwise covered Medically
Necessary hospitalization or other Medically Necessary
institutional care with the consent of the Member and
recommendation from the attending physician or licensed
health care provider Alternative care arrangements in lieu of
covered hospital or other institutional care must be
determined to be appropriate and Medically Necessary based
upon the Member's Medical Condition Such care is covered
to the same extent the replaced Hospital Care is covered
Alternative care arrangements require Preauthorizahon.
Members receiving the following nonscheduled services are
required to notify Group Health by way of the Group Health
Emergency Notification Line within 24 hours following any
admission,or as soon thereafter as medically possible acute
chemical withdrawal(detoxification)services,Emergency
psychiatric services,Emergency services, labor and delivery
and inpatient admissions needed for treatment of Urgent
Conditions that cannot reasonably be delayed until
Preauthonzation can be obtained.
Coverage for Emergency services in a non-Network Facility
and subsequent transfer to a Network Facility is set forth in
Emergency Services
Non-Emergency inpatient hospital services require
Preauthorization
Exclusions:Take home drugs,dressings and supplies following hospitalization, internally implanted insulin pumps,
artificial hearts,artificial larynx and any other implantable device that have not been approved by Group Health's
medical director
Infertility(including sterility)
General counseling and diagnostic services Not covered,Member pays 100%of all charges
C36283-0036900 20
Specific diagnostic services,treatment and prescription drugs Not covered;Member pays 100%of all charges
Exclusions: Diagnostic testing and medical treatment of sterility and infertility regardless of origin or cause,all
charges and related services for donor materials, all forms of artificial intervention for any reason including artificial
insemination and in-vitro fertilization,prognostic(predictive)genetic testing for the detection of congenital and
heritable disorders,surrogacy
Manipulative Therapy
Manipulative therapy of the spine and extremities when to Member pays$10 Copayment
accordance with Group Health clinical criteria, limited to a
combined total of 10 visits per calendar year
Exclusions: Supportive care rendered primarily to maintain the level of correction already achieved,care rendered
primarily for the convenience of the Member,care rendered on a non-acute,asymptomatic basis,charges for any other
services that do not meet Group Health clinical criteria as Medically Necessary
Maternity and Pregnancy
Maternity care and pregnancy services,including care for Hospital-Inpatient:No charge,Member pays
complications of pregnancy and prenatal and postpartum care nothing
are covered for all female members including dependent
daughters
Hospital-Outpatient: Member pays$10
Delivery and associated Hospital Care,including home births Copayment
and birthing centers
Members must notify Group Health by way of the Group Outpatient Services:Member pays$10 Copayment
Health Emergency notification Ime within 24 hours of any
admission,or as soon thereafter as medically possible The
Member's physician,in consultation with the Member,will
determine the Member's length of inpatient stay following
delivery
Prenatal testing for the detection of congenital and heritable
disorders when Medically Necessary as determined by Group
Health's medical director and in accordance with Board of
Health standards for screening and diagnostic tests during
pregnancy
Termination of pregnancy Hospital-Inpatient:No charge,Member pays
nothing
Non-Emergency inpatient hospital services require
Preauthorization
Hospital-Outpatient: Member pays$10
C36283-0036900 21
Copayment
Outpatient Services:Member pays$10 Copayment
Exclusions: Birthing tubs,genetic testing of non-Members, fetal ultrasound in the absence of medical indications
Mental Health
Mental health services, limited to when the reduction or Hospital-Inpatient:No charge,Member pays
removal of acute clinical symptoms or stabilization can be nothing
expected given the most clinically appropriate level of mental
health care intervention as determined by Group Health's
medical director Treatment may utilize psychiatric, Hospital-Outpatient:Member pays$10
psychological and/or psychotherapy services to achieve these Copayment
objectives
Mental health services including medical management and Outpatient Services:Member pays$10 Copayment
prescriptions are covered the same as for any other condition
Applied behavioral analysis(ABA)therapy,limited to
outpatient treatment of an autism spectrum disorder as
diagnosed and prescribed by a neurologist,pediatric
neurologist,developmental pediatrician,psychologist or
psychiatrist experienced in the diagnosis and treatment of
autism Documented diagnostic assessments,individualized
treatment plans and progress evaluations are required
Outpatient electro-convulsive therapy treatment is covered
subject to the hospital-outpatient Cost Share
Services for any involuntary court-ordered treatment program
beyond 72 hours shall be covered only if determined to be
Medically Necessary by Group Health's medical director.
Services provided under involuntary commitment statutes are
covered only at Group Health-approved facilities.
Coverage for voluntary/involuntary Emergency inpatient
psychiatric services is subject to the Emergency services
benefit Coverage for services incurred at non-Network
Facilities shall exclude any charges that would otherwise be
excluded for hospitalization within a Network Facility
Members must notify Group Health by way of the Group
Health Emergency notification line within 24 hours of any
admission,or as soon thereafter as medically possible
Mental health services are limited to the services rendered by
a physician(licensed under RCW 18 71 and RCW 18 57),a
psychologist(licensed under RCW 18 83),a community
C36283-0036900 22
mental health agency licensed by the Washington State
Department of Social and Health Services(pursuant to RCW
71 24),a master's level therapist(licensed under RCW
18 225 090),an advance practice psychiatric nurse(licensed
under RCW 18 79)or,in the case of non-Washington State
providers,those providers meeting equivalent licensing and
certification requirements established in the state where the
provider's practice is located
Inpatient mental health services must be provided at a
hospital or facility that Group Health has approved
specifically for the treatment of mental or nervous disorders.
Non-Emergency inpatient hospital services require
Preauthorization
Exclusions:inpatient Residential Treatment services;academic or career counseling;sexual and identity disorders,
personal growth or relationship enhancement,assessment and treatment services that are primarily vocational and
academic,court-ordered or forensic treatment,including reports and summaries,not considered Medically Necessary,
work or school ordered assessment and treatment not considered Medically Necessary,counseling for overeating,
specialty treatment programs such as"behavior modification programs",relationship counseling or phase of life
problems(V code only diagnoses),custodial care
Naturopathy
Naturopathy. Member pays$10 Copayment
Limited to 3 visits per medical diagnosis per calendar year.
Additional visits are covered with Preauthorization
Laboratory and radiology services are covered only when
obtained through a Network Facility
Exclusions:Herbal supplements, nutritional supplements,any services not within the scope of the practitioner's
bcensure
Newborn Services
Newborn services are covered the same as for any other Hospital-Inpatient: No charge,Member pays
condition Any Cost Share for newborn services is separate nothing
from that of the mother
Preventive services for newborns are covered under During the baby's initial hospital stay while the birth
Preventive Services mother and baby are both confined,any applicable
Deductible and Copayment for the newborn are
See Section VI A 3 for information about temporary waived
coverage for newborns
Hospital-Outpatient: Member pays$10
Copayment
C36283-0036900 23
Outpatient Services: Member pays$10 Copayment
Nutritional Counseling
Nutritional counseling Member pays$10 Copayment
Exclusions:Nutritional supplements,weight loss programs,pre and post bariatric surgery nutritional counseling
Nutritional Therapy
Dietary formula for the treatment of phenylketonurna(PKU) No charge,Member pays nothing
Enteral therapy(elemental formulas)for malabsorption. Member pays 20%coinsurance
Necessary equipment and supplies for the administration of
enteral therapy are covered as Devices,Equipment and
Supplies
Parenteral therapy(total parenteral nutrition) No charge,Member pays nothing
Necessary equipment and supplies for the administration of
parenteral therapy are covered as Devices,Equipment and
Supplies
Exclusions: Any other dietary formulas or medical foods;oral nutritional supplements;special diets;prepared
foods/meals and formula for access problems
Obesity Related Services
Bariatnc surgery and related hospitalizations when Group Hospital-Inpatient:No charge,Member pays
Health criteria are met. nothing
Obesity related services require Preauthorization
Hospital-Outpatient:Member pays$10
Copayment
Outpatient Services: Member pays$10 Copayment
Exclusions:Obesity treatment and treatment for morbid obesity for any reason including any medical services,drugs
C36283-0036900 24
or supplies,regardless of co-morbidities,specialty treatment programs such as weight reduction for any reason,
medications and related physician visits for medication monitoring,pre and post bariatnc surgery nutritional
counseling
On the Job Injuries or Illnesses
On the job injuries or illnesses Hospital-Inpatient:Not covered,Member pays
100%of all charges
Hospital-Outpatient:Not covered;Member pays
100%of all charges
Outpatient Services:Not covered;Member pays
100%of all charges
Exclusions: Confinement,treatment or service that results from an illness or injury arising out of or in the course of
any employment for wage or profit including injuries,illnesses or conditions incurred as a result of self-employment
Oncology
Radiation therapy,chemotherapy,oral chemotherapy Radiation Therapy and Chemotherapy:
Member pays$10 Copayment
Oral Chemotherapy Drugs:
Preferred generic drugs(Tier 1):Member pays
$10 Copayment
Preferred brand name drugs( Ter 2): Member
pays$10 Copayment
Non-Preferred generic and brand name drugs
(Tier 3):Not covered,Member pays 100%of all
charges
Optical(vision)
Routine eye examinations and refractions,limited to once Routine Exams: Member pays$10 Copayment
every 12 months
Eye and contact lens examinations for eye pathology and to Exams for Eye Pathology: Member pays$10
monitor Medical Conditions,as often as Medically Copayment
C36283-0036900 25
Necessary
Contact lenses for eye pathology Frames and Lenses: Not covered,Member pays
100%of all charges
One contact lens per diseased eye in lieu of an intraocular
lens is covered following cataract surgery provided the
Member has been continuously covered by Group Health Contact Lenses for Eye Pathology: No charge,
since such surgery Replacement of lenses for eye pathology, Member pays nothing
including following cataract surgery,is covered only once
within a 12 month period and only when needed due to a
change in the Member's prescription
Exclusions:Eyeglasses;contact lenses,contact lens evaluations,fittings and examinations not related to eye
pathology,orthoptic therapy(1 a eye training),evaluations and surgical procedures to correct refractions not related
to eye pathology and complications related to such procedures
Oral Surgery
Reduction of a fracture or dislocation of the jaw or facial Hospital-Inpatient: No charge,Member pays
bones,excision of tumors or non-dental cysts of the jaw, nothing
cheeks,lips,tongue,gums,roof and floor of the mouth,and
incision of salivary glands and ducts
Hospital-Outpatient:
Group Health's medical director will determine whether the
care or treatment required is within the category of Oral Outpatient Services:Member pays$10 Copayment
Surgery or Dental Services.
Oral surgery requires Preauthornzation
Exclusions: Care or repair of teeth or dental structures of any type,tooth extractions or impacted teeth,services
related to malocclusion, services to correct the misalignment or malposrtion of teeth,any other services to the mouth,
facial bones or teeth which are not medical in nature
Outpatient Services
Covered outpatient medical and surgical services in a Member pays$10 Copayment
provider's office
See Hospital-Inpatient and Outpatient for outpatient hospital
medical and surgical services,including ambulatory surgical
centers
Plastic and Reconstructive Surgery
Plastic and reconstructive services: Hospital-Inpatient:No charge,Member pays
• Correction of a congenital disease or congenital anomaly nothing
C36283-0036900 26
• Correction of a Medical Condition following an injury or
resulting from surgery which has produced a major effect Hospital-Outpatient:Member pays$10
on the Member's appearance,when in the opinion of Copayment
Group Health's medical director such services can
reasonably be expected to correct the condition
• Reconstructive surgery and associated procedures, Outpatient Services:Member pays$10 Copayment
including internal breast prostheses,following a
mastectomy,regardless of when the mastectomy was
performed Members are covered for all stages of
reconstruction on the non-diseased breast to make it
equivalent in size with the diseased breast Complications
of covered mastectomy services, including lymphedemas,
are covered
Plastic and reconstructive surgery requires Preauthorization.
Exclusions: Cosmetic services including treatment for complications resulting from cosmetic surgery,cosmetic
surgery,complications of non-Covered Services
Podiatry
Medically Necessary foot care. Member pays$10 Copayment
Routine foot care covered when such care is directly related
to the treatment of diabetes and, when approved by Group
Health's medical director,other clinical conditions that effect
sensation and circulation to the feet
Exclusions: All other routine foot care not related to the treatment of diabetes
Preventive Services
Preventive services in accordance with the well care schedule Member pays$10 Copayment
established by Group Health The well care schedule is
available in Group Health medical centers,at www ehc ore,
or upon request from Customer Service
Screening and tests with A and B recommendations by the
U S Preventive Services Task Force(USPSTF)
Services,tests and screening contained in the U.S Health
Resources and Services Administration Bright Futures
guidelines as set forth by the American Academy of
Pediatricians
Services,tests, screening and supplies recommended in the
U S Health Resources and Services Administration women's
preventive and wellness services guidelines
Immunizations recommended by the Centers for Disease
Control's Advisory Committee on Immunization Practices.
C36283-0036900 27
Preventive services include,but are not limited to,well adult
and well child physical examinations, immunizations and
vaccinations, pap smears,routine mammography screening
and routine prostate/colorectal cancer screening
Services provided during a preventive services visit,including
laboratory services,which are not in accordance with the
Group Health well care schedule are subject to Cost Shares
Eye refractions are not included under preventive services
Exclusions: Those parts of an examination and associated reports and immunizations required for employment,
immigration,license,travel or insurance purposes that are not deemed Medically Necessary by Group Health for early
detection of disease,diagnostic services
Rehabilitation and Habilitative Care(massage,
occupational,physical and speech therapy)and
Neurodevelopmental Therapy
Rehabilitation services to restore function following illness, Hospital-Inpatient:No charge,Member pays
injury or surgery, limited to the following restorative nothing
therapies occupational therapy,physical therapy,massage
therapy and speech therapy Services are limited to those
necessary to restore or improve functional abilities when Outpatient Services:Member pays$10 Copayment
physical,sensori-perceptual and/or communication
impairment exists due to injury,illness or surgery Outpatient
services require a prescription or order from a physician that
reflects a written plan of care to restore function,and must be
provided by a rehabilitation team that may include a
physician,nurse,physical therapist,occupational therapist,
massage therapist or speech therapist
Habilitative care,including occupational therapy,physical
therapy,speech therapy is covered when prescribed by a
Group Health physician
Neurodevelopmental therapy for neurodevelopmentally
disabled children under the age of 7 to restore or improve
function including maintenance in cases where significant
deterioration in the child's condition would result without the
services,limited to the following therapies occupational
therapy,physical therapy and speech therapy
Limited to a combined total of 60 inpatient days and 60
outpatient visits per calendar year for all Rehabilitation,
Habilitative care and Neurodevelopmental Therapy services.
Non-Emergency inpatient hospital services and massage
therapy require Preauthorization
i
Exclusions: Specialty treatment programs such as cardiac rehabilitation,inpatient Residential Treatment services;
specialty rehabilitation programs including"behavior modification programs",therapy for degenerative or static
conditions when the expected outcome is primarily to maintain the Member's level of functioning(except as
C36283-0036900 28
described for neurodevelop mental therapy),recreational,life-enhancing,relaxation or palliative therapy,
implementation of home maintenance programs
Sexual Dysfunction
Sexual dysfunction services Not covered,Member pays 100%of all charges
Exclusions:Diagnostic testing and medical treatment of sexual dysfunction regardless of origin or cause,devices,
equipment and supplies for the treatment of sexual dysfunction
Skilled Nursing Facility
Skilled nursing care in a Group Health-approved skilled No charge,Member pays nothing
nursing facility when full-time skilled nursing care is
necessary in the opinion of the attending physician,limited to
a total of 30 days per condition per calendar year
Care may include room and board;general nursing care;
drugs,biologicals.supplies and equipment ordinarily
provided or arranged by a skilled nursing facility,and short-
term restorative occupational therapy,physical therapy and
speech therapy
Skilled nursing care in a skilled nursing facility requires
Preauthorization
Exclusions:Personal comfort items such as telephone and television;rest cures;domiciliary or Convalescent Care
Sterilization
Female sterilization procedures Hospital-Inpatient: No charge,Member pays
nothing
Non-Emergency inpatient hospital services require
Preauthorization
Hospital-Outpatient: Member pays$10
Copayment
Outpatient Services: Member pays$10
Copayment
Vasectomy Hospital-Inpatient:No charge,Member pays
nothing
Non-Emergency inpatient hospital services require
Preauthorization
C36283-0036900 29
Hospital-Outpatient:Member pays$10
Copayment
Outpatient Services: Member pays$10 Copayment
Exclusions:Procedures and services to reverse a sterilization
Telehealth
Telehealth(audio and video communication)services Hospital-Outpatient:Member pays$10
between a consulting distant site provider,and the originating Copayment
site provider,where the Member is located The originating
site is in a rural health professional shortage area as defined
by the Centers for Medicare and Medicaid Services Outpatient Services:Member pays$10 Copayment
Exclusions:Telehealth services when the originating site is not a rural health professional shortage area as defined by
the Centers for Medicare and Medicaid Services,the site fee from the originating location
Temporomandibular Joint(TMJ)
Medical and surgical services and related hospital charges for Hospital-Inpatient:No charge,Member pays
the treatment of temporomandibular Joint(TMJ)disorders nothing
including
• Orthognathic surgery for the treatment of TMJ disorders
• Radiology services Hospital-Outpatient:Member pays$10
• TMJ specialist services. Copayment
• Fitting/adjustment of splints
Non-Emergency inpatient hospital services require Outpatient Services:Member pays$10 Copayment
Preauthonzation
TMJ appliances See Devices,Equipment and Supplies for Member pays 20%coinsurance
additional information
Exclusions:Treatment for cosmetic purposes;bite blocks;dental services including orthodontic therapy and braces
for any condition, any orthognathic(Jaw)surgery in the absence of a diagnosis of TMJ,severe obstructive sleep apnea
or congenital anomaly,hospitalizations related to these exclusions
Tobacco Cessation
Individual/group counseling and educational materials Group Health-designated tobacco cessation
program: No charge,Member pays nothing
C36283-0036900 30
Other outpatient services:Member pays$10
Copayment
Approved pharmacy products See Drugs—Outpatient Group Health-designated tobacco cessation
Prescription for additional pharmacy information program:No charge Member pays nothing when
prescribed as part of the Group Health-designated
tobacco cessation program and dispensed through the
Group Health-designated mail order service
Other approved pharmacy products:
Preferred generic drugs(Tier 1): Member pays
$10 Copayment
Preferred brand name drugs(Tier 2):Member
pays$10 Copayment
Non-Preferred generic and brand name drugs
(Tier 3):Not covered,Member pays 100%of all
charges
Transgender Services
Medical and surgical services for gender reassignment Hospital- Inpatient: Not covered,Member pays
100%of all charges
Hospital-Outpatient:Not covered,Member pays
100%of all charges
Outpatient Services:Not covered,Member pays
100%of all charges
Exclusions:Medical and surgical services and supplies for gender reassignment,including breast
augmentation/silicone injections of breast,blepharoplasty, facial feminization surgery,rhmoplasty,lip
reduction/enhancement,face/forehead lift,chin/nose implants,trachea shave/reduction thyroid chondroplasty,
laryngoplasty,liposuction,electrolysis/hair implant.jaw shortening/sculpting/facial bone reduction,collagen
injections,removal of redundant skin and voice modification surgery,travel
Transplants
Transplant services, including heart,heart-lung,single lung, Hospital-Inpatient:No charge,Member pays
double lung,kidney,pancreas,cornea,intestinal/multi- nothing
visceral, liver transplants,and bone marrow and stem cell
support(obtained from allogeneic or autologous peripheral
C36283-0036900 3I
blood or marrow)with associated high dose chemotherapy Hospital-Outpatient:Member pays$10
Copayment
Services are limited to the following:
• Inpatient and outpatient medical expenses for evaluation
testing to determine recipient candidacy,donor matching Outpatient Services:Member pays$10 Copayment
tests,hospital charges,procurement center fees,
professional fees,travel costs for a surgical team and
excision fees Donor costs for a covered organ recipient
are limited to procurement center fees,travel costs for a
surgical team and excision fees
• Follow-up services for specialty visits ;
• Rehospitalization
• Maintenance medications during an inpatient stay
Transplant services require Preauthorization.
Exclusions:Donor costs to the extent that they are reimbursable by the organ donor's insurance;treatment of donor
complications, living expenses,transportation expenses except as covered as Ambulance Services
Urgent Care
Inside the Group Health Service Area,urgent care is covered network Emergency Department: Member pays
at a Group Health medical center,Group Health urgent care $75 Copayment
center or Network Provider's office
Outside the Group Health Service Area,urgent care is Network Urgent Care Center: Member pays$10
covered at any medical facility Copayment
See Section XI for a definition of Urgent Condition.
Network Provider's Office: Member pays$10
Copayment
Outside the Group Health Service Area: Member
pays S125 Copayment
V. General Exclusions
In addition to exclusions listed throughout the Benefits Booklet,the following are not covered.
1, Services or supplies and drugs that are not Medically Necessary for the treatment of an illness,injury,or
physical disability,that are not specifically listed as covered in the Benefits Booklet
2. Follow-up services or complications related to non-Covered Services,except as required by federal or state law.
3 Services or supplies for which no charge is made,or for which a charge would not have been made if the
Member had no health care coverage or for which the Member is not liable,services provided by a family
member,by someone who resides in your home,or self-care
4. Convalescent Care
C36283-0036900 32
5. Services to the extent benefits are"available"to the Member as defined herein under the terms of any vehicle,
homeowner's,property or other insurance policy,except for individual or group health insurance,pursuant to
medical coverage,medical"no fault"coverage,personal injury protection coverage or similar medical coverage
contained in said policy For the purpose of this exclusion,benefits shall be deemed to be"available"to the
Member if the Member receives benefits under the policy either as a named insured or as an insured individual
under the policy definition of insured
The Member and his/her agents must cooperate fully with Group Health in its efforts to enforce this exclusion.
This cooperation shall include supplying Group Health with information about,or related to,the cause of injury
or illness or the availability of other coverage The Member and his/her agent shall permit Group Health,at
Group Health's option,to associate with the Member or to intervene in any action filed against any party related
to the injury The Member and his/her agents shall do nothing to prejudice Group Health's right to enforce this
exclusion Failure to fully cooperate,including withholding information regarding the cause of injury or illness
or other coverage may result in denial of claims and the Member shall be responsible for reimbursing Group
Health for expenses incurred and the value of the benefits provided by Group Health under this Benefits
Booklet for the care or treatment of the injury or illness sustained by the Member
If this Benefits Booklet is not subject to ERISA and reasonable collections costs(attorney fees and costs)have
been incurred by an attorney for the injured person in connection with obtaining recovery under undennsured or
uninsured motor coverage,under certain conditions Group Health will not enforce this exclusion until a
reduction from benefits"available"to the Member is made by the amount of an equitable apportionment of
such collection costs between Group Health and the injured person This reduction is made only if each of the
following conditions has been met.(i)Group Health receives a list of the fees and associated costs before
settlement and(it)the injured person's attorney's actions were reasonable and necessary to secure recovery
6. Services or care needed for injuries or conditions resulting from active or reserve military service,whether such
injuries or conditions result from war or otherwise This exclusion will not apply to conditions or injuries
resulting from previous military service unless the condition has been determined by the U S Secretary of
Veterans Affairs to be a condition or injury incurred during a period of active duty Further,this exclusion will
not be interpreted to interfere with or preclude coordination of benefits under Tri-Care
7 Services provided by government agencies,except as required by federal or state law.
8. Services covered by the national health plan of any other country
9. Experimental or investigational services
Group Health consults with Group Health's medical director and then uses the criteria described below to
decide if particular service is experimental or investigational
a A service is considered experimental or investigational for a Member's condition if any of the following
statements apply to it at the time the service is or will be provided to the Member
1) The service cannot be legally marketed in the United States without the approval of the Food and Drug
Administration("FDA")and such approval has not been granted
2) The service is the subject of a current new drug or new device application on file with the FDA
3) The service is the trialed agent or for delivery or measurement of the traled agent provided as part of a
qualifying Phase I or Phase 11 clinical trial,as the experimental or research arm of a Phase W clinical
trial
4) The service is provided pursuant to a written protocol or other document that lists an evaluation of the
service's safety,toxicity or efficacy as among its objectives
5) The service is under continued scientific testing and research concerning the safety,toxicity or efficacy
of services.
6) The service is provided pursuant to informed consent documents that describe the service as
experimental or investigational,or in other terms that indicate that the service is being evaluated for its
safety,toxicity or efficacy
C36283-0036900 33
7) The prevailing opinion among experts,as expressed in the published authoritative medical or scientific
literature,is that(1)the use of such service should be substantially confined to research settings,or(2)
further research is necessary to determine the safety.toxicity or efficacy of the service
b The following sources of information will be exclusively relied upon to determine whether a service is
experimental or investigational
1) The Member's medical records.
2) The written protocol(s)or other document(s)pursuant to which the service has been or will be
provided
3) Any consent document(s)the Member or Member's representative has executed or will be asked to
execute,to receive the service
4) The files and records of the Institutional Review Board(IRB)or similar body that approves or reviews
research at the institution where the service has been or will be provided,and other information
concerning the authority or actions of the IRB or similar body
5) The published authoritative medical or scientific literature regarding the service,as applied to the
Member's illness or Injury
6) Regulations,records,applications and any other documents or actions issued by,filed with or taken by,
the FDA or other agencies within the United States Department of Health and Human Services,or any
state agency performing similar functions
Appeals regarding Group Health demal of coverage can be submitted to the Member Appeal Department,or to
Group Health's medical director at P O Box 34593,Seattle,WA 98124-1593
10 Hypnotherapy and all services related to hypnotherapy
11. Directed umbilical cord blood donations
12 Prognostic(predictive)genetic testing and related services,unless specifically provided in Section IV Testing
for non-Members
13. Autopsy and associated expenses.
VI. Eligibility,Enrollment and Termination
A. Eligibility.
In order to be accepted for enrollment and continuing coverage,individuals must meet any eligibility
requirements imposed by the Group,reside or work in the Service Area and meet all applicable requirements set
forth below,except for temporary residency outside the Service Area for purposes of attending school,court-
ordered coverage for Dependents or other unique family arrangements,when approved in advance by Group
Health Group Health has the right to verify eligibility
1. Subscribers.
Bona fide employees as established and enforced by the Group shall be eligible for enrollment Please
contact the Group for more information.
2. Dependents.
The Subscnber may also enroll the following
a. The Subscriber's legal spouse.
b. The Subscriber's state-registered domestic partner(as required by Washington state law)or if
specifically included as eligible by the Group,the Subscriber's non-state registered domestic partner.
c. Children who are under the age of 26.
C36283-0036900 34
s
"Children"means the children of the Subscriber,spouse or eligible domestic partner,including adopted
children stepchildren,children for whom the Subscriber has a qualified court order to provide
coverage and any other children for whom the Subscriber is the legal guardian.
Eligibility may be extended past the Dependent's limiting age as set forth above if the Dependent is
totally incapable of self-sustaining employment because of a developmental or physical disability
incurred prior to attainment of the limiting age,and is chiefly dependent upon the Subscriber for
support and maintenance Enrollment for such a Dependent may be continued for the duration of the
continuous total incapacity,provided enrollment does not terminate for any other reason Medical
proof of incapacity and proof of financial dependency must be furnished to Group Health upon request,
but not more frequently than annually after the 2 year period following the Dependent's attainment of
the limiting age
3. Temporary Coverage for Newborns.
When a Member gives birth,the newborn is entitled to the benefits set forth in the Benefits Booklet from
birth through 3 weeks of age All provisions,limitations and exclusions will apply except Subsections F.
and G After 3 weeks of age,no benefits are available unless the newborn child qualifies as a Dependent
and is enrolled
B. Application for Enrollment.
Application for enrollment must be made on an application approved by Group Health The Group is
responsible for submitting completed applications to Group Health.
Group Health reserves the right to refuse enrollment to any person whose coverage under any medical coverage
agreement issued by Group Health Options,Inc or Group Health Cooperative has been terminated for cause.
1. Newly Eligible Subscribers.
Newly eligible Subscribers and their Dependents may apply for enrollment in writing to the Group within
31 days of becoming eligible
2. New Dependents.
A written application for enrollment of a newly dependent person,other than a newborn or adopted child,
must be made to the Group within 31 days after the dependency occurs
A written application for enrollment of a newborn child must be made to the Group within 60 days
following the date of birth when there is a change in the monthly premium payment as a result of the
additional Dependent
A written application for enrollment of an adoptive child must be made to the Group within 60 days from
the day the child is placed with the Subscriber for the purpose of adoption or the Subscriber assumes total
or partial financial support of the child if there is a change in the monthly premium payment as a result of
the additional Dependent
When there is no change in the monthly premium payment,it is strongly advised that the Subscriber enroll
the newborn or newly adoptive child as a Dependent with the Group to avoid delays in the payment of
claims
3. Open Enrollment.
Group Health will allow enrollment of Subscribers and Dependents who did not enroll when newly eligible
as described above during a limited period of time specified by the Group and Group Health
4. Special Enrollment.
C36293-0036900 35
a. Group Health will allow special enrollment for persons-
1) Who initially declined enrollment when otherwise eligible because such persons had other health
care coverage and have had such other coverage terminated due to one of the following events
• Cessation of employer contributions
• Exhaustion of COBRA continuation coverage.
• Loss of eligibility,except for loss of eligibility for cause.
2) Who initially declined enrollment when otherwise eligible because such persons had other health
care coverage and who have had such other coverage exhausted because such person reached a
lifetime maximum limit
Group Health or the Group may require confirmation that when initially offered coverage such persons
submitted a written statement declining because of other coverage Application for coverage must be
made within 31 days of the termination of previous coverage
b. Group Health will allow special enrollment for individuals who are eligible to be a Subscriber and
his/her Dependents in the event one of the following occurs.
1) Marriage Application for coverage must be made within 31 days of the date of marriage.
2) Birth Application for coverage for the Subscriber and Dependents other than the newborn child
must be made within 60 days of the date of birth
3) Adoption or placement for adoption Application for coverage for the Subscriber and Dependents
other than the adopted child must be made within 60 days of the adoption or placement for
adoption
4) Eligibility for premium assistance from Medicaid or a state Children's Health Insurance Program
(CHIP),provided such person is otherwise eligible for coverage under this Benefits Booklet The
request for special enrollment must be made within 60 days of eligibility for such premium
assistance
5) Coverage under a Medicaid or CHIP plan is terminated as a result of loss of eligibility for such
coverage Application for coverage must be made within 60 days of the date of termination under
Medicaid or CHIP
6) Applicable federal or state law or regulation otherwise provides for special enrollment.
C. When Coverage Begins.
1. Effective Date of Enrollment.
• Enrollment for a newly eligible Subscriber and listed Dependents is effective on the date eligibility
requirements are met,provided the Subscriber's application has been submitted to and approved by
Group Health Please contact the Group for more information
• Enrollment for a newly dependent person,other than a newborn or adoptive child,is effective on the
date eligibility requirements are met Please contact the Group for more information
• Enrollment for newborns is effective from the date of birth
• Enrollment for adoptive children is effective from the date that the adoptive child is placed with the
Subscriber for the purpose of adoption or the Subscriber assumes total or partial financial support of
the child
2. Commencement of Benefits for Persons Hospitalized on Effective Date.
Members who are admitted to an inpatient facility prior to their enrollment will receive covered benefits
beginning on their effective date,as set forth in Subsection C l above If a Member is hospitalized in a
non-Network Facility,Group Health reserves the right to require transfer of the Member to a Network
Facility The Member will be transferred when a Network Provider,in consultation with the attending
physician,determines that the Member is medically stable to do so If the Member refuses to transfer to a
Network Facility,all further costs incurred during the hospitalization are the responsibility of the Member
C36283-0036900 36
D. Eligibility for Medicare.
An individual shall be deemed eligible for Medicare when he/she has the option to receive Part A Medicare
benefits Medicare secondary payer regulations and guidelines will determine primary/secondary payer status
for individuals covered by Medicare
A Member who is enrolled in Medicare has the option of continuing coverage under this Benefits Booklet while
on Medicare coverage Coverage between this Benefits Booklet and Medicare will be coordinated as outlined in
Section IX
The Group is also responsible for providing Group Health with a prospective timely notice of Members'
ineligibility for Medicare Advantage coverage under the Group,as well as providing a prospective notice to its
Members alertine them of the termination event In the event the Group does not obtain Medicare Advantage
coverage,the loss of Medicare drug coverage,other coverage options that may be available to the Member,and
the possibility of late enrollment penalties if the Member does not apply for Medicare coverage within the
required timeframe will also need to be provided
E. Termination of Coverage.
The Subscriber shall be liable for payment of all charges for services and items provided to the Subscriber and
all Dependents after the effective date of termination
1. Termination of Specific Members.
Individual Member coverage may be terminated for any of the following reasons.
a. Loss of Eligibility.If a Member no longer meets the eligibility requirements and is not enrolled for
continuation coverage as described in Subsection G below,coverage will terminate at the end of the
month during which the loss of eligibility occurs,unless otherwise specified by the Group
b. For Cause In the event of termination for cause,Group Health reserves the right to pursue all civil
remedies allowable under federal and state law for the collection of claims,losses or other damages
Coverage of a Member may be terminated upon 10 working days written notice for
1 ) Material misrepresentation,fraud or omission of information in order to obtain coverage
2) Permitting the use of a Group Health identification card or number by another person,or using
another Member's identification card or number to obtain care to which a person is not entitled.
c. Premium Payments Nonpayment of premiums or contribution for a specific Member by the Group.
Individual Member coverage may be retroactively terminated upon 30 days written notice and only in the
case of fraud or intentional misrepresentation of a material fact,or as otherwise allowed under applicable
law or regulation Notwithstanding the foregoing.Group Health reserves the right to retroactively terminate
coverage for nonpayment of premiums or contributions by the Group as described above
In no event will a Member be terminated solely on the basis of their physical or mental condition provided
they meet all other eligibility requirements set forth in the Benefits Booklet.
Any Member may appeal a termination decision through Group Health's appeals process
2. Certificate of Creditable Coverage.
Unless the Group has chosen to accept this responsibility,a certificate of creditable coverage(which
provides information regarding the Member's length of coverage)will be issued automatically upon
termination of coverage.and may also be obtained upon request
F. Continuation of Inpatient Services.
A Member who is receiving Covered Services to a hospital on the date of termination shall continue to be
eligible for Covered Services while an inpatient for the condition which the Member was hospitalized,until one
of the following events occurs.
C36283-0036900 37
• According to Group Health clinical criteria,it is no longer Medically Necessary for the Member to be an
inpatient at the facility
• The remaining benefits available for the hospitalization are exhausted,regardless of whether a new
calendar year begins
• The Member becomes covered under another agreement with a group health plan that provides benefits for
the hospitalization
• The Member becomes enrolled under an agreement with another carrier that provides benefits for the
hospitalization
This provision will not apply if the Member is covered under another agreement that provides benefits for the
hospitalization at the time coverage would terminate,except as set forth in this section,or if the Member is
eligible for COBRA continuation coverage as set forth in Subsection G below.
G. Continuation of Coverage Options.
1. Continuation Option.
A Member no longer eligible for coverage(except in the event of termination for cause,as set forth in
Subsection E)may continue coverage for a period of up to 3 months subject to notification to and self-
payment of premiums to the Group This provision will not apply if the Member is eligible for the
continuation coverage provisions of the Consolidated Omnibus Budget Reconciliation Act of 1985
(COBRA) This continuation option is not available if the Group no longer has active employees or
otherwise terminates
2. Leave of Absence.
While on a Group approved leave of absence,the Subscriber and listed Dependents can continue to be
covered provided that
• They remain eligible for coverage, as set forth in Subsection A,
• Such leave is in compliance with the Group's established leave of absence policy that is consistently
applied to all employees,
• The Group's leave of absence policy is in compliance with the Family and Medical Leave Act when
applicable,and
• The Group continues to remit premiums for the Subscriber and Dependents to Group Health
3. Self-Payments During Labor Disputes.
In the event of suspension or termination of employee compensation due to a strike,lock-out or other labor
dispute,a Subscriber may continue uninterrupted coverage through payment of monthly premiums directly
to the Group Coverage may be continued for the lesser of the term of the strike,lock-out or other labor
dispute,or for 6 months after the cessation of work
If coverage under the Benefits Booklet is no longer available,the Subscriber shall have the opportunity to
apply for an individual Group Health group conversion plan or,if applicable,continuation coverage(see
Subsection 4 below),or an individual and family plan at the duly approved rates
The Group is responsible for immediately notifying each affected Subscriber of his/her rights of self-
payment under this provision
4. Continuation Coverage Under Federal Law.
This section applies only to Groups who must offer continuation coverage under the applicable provisions
of the Consolidated Omnibus Budget Reconciliation Act of 1985(COBRA),as amended,or the Uniformed
Services Employment and Reemployment Rights Act(USERRA)and only applies to grant continuation of
coverage rights to the extent required by federal law USERRA only applies in certain situations to
employees who are leaving employment to serve in the United States Armed Forces
a
C36283-0036900 38
Upon loss of eligibility,continuation of Group coverage may be available to a Member for a limited time
after the Member would otherwise lose eligibility,if required by COBRA The Group shall inform
Members of the COBRA election process and how much the Member will be required to pay directly to the
Group.
Continuation coverage under COBRA or USERRA will terminate when a Member becomes covered by
Medicare or obtains other group coverage,and as set forth under Subsection E
5. Group Health Group Conversion Plan.
Members whose eligibility for coverage,including continuation coverage,is terminated for any reason
other than cause,as set forth in Subsection E ,and who are not eligible for Medicare or covered by another
group health plan,may convert to an individual Group Health group conversion plan If coverage under the
Benefits Booklet terminates,any Member covered at termination may convert to a Group Health group
conversion plan,unless he/she is eligible to obtain other group health coverage within 31 days of the
termination
An application for conversion must be made within 31 days following termination of coverage or within 31
days from the date notice of the termination of coverage is received,whichever is later A physical
examination or statement of health is not required for enrollment in a Group Health group conversion plan
By exercising group conversion rights,the Member may waive guaranteed issue and pre-existing condition
waiver rights under Federal regulations
Persons wishing to purchase Group Health's individual and family coverage should contact Group Health
VII.Grieevances
Grievance means a written complaint submitted by or on behalf of a covered person regarding service delivery
issues other than denial of payment for medical services or nonprovision of medical services,including
dissatisfaction with medical care,waiting time for medical services, provider or staff attitude or demeanor,or
dissatisfaction with service provided by the health carrier.The grievance process is outlined as follows
Step 1: The Member should contact the person involved,explain his/her concerns and what he/she would like
to have done to resolve the problem The Member should be specific and make his/her position clear
Step 2:If the Member is not satisfied,or if he/she prefers not to talk with the person involved,the Member
should call the department head or the manager of the medical center or department where he/she is having a
problem That person will investigate the Members concerns Most concerns can be resolved in this way.
Step 3:if the Member is still not satisfied,he/she should call Customer Service at 206-901-4636 or toll-free
1-888-901-4636 Most concerns are handled by phone within a few days In some cases the Member will be
asked to write down his/her concerns and state what he/she thinks would be a fair resolution to the problem A
Customer Service Representative or Member Quality of Care Coordinator will investigate the Member s
concern by consulting with involved staff and their supervisors,and reviewing pertinent records,relevant plan
policies and the Member Rights and Responsibilities statement This process can take up to 30 days to resolve
after receipt of the Member's written statement
If the Member is dissatisfied with the resolution of the complaint,he/she may contact the Member Quality of
Care Coordinator or Customer Service
VIII. �3ppeals All
= tic A =f
The appeals process is available for a Member to seek reconsideration of an adverse benefit determination
(action) Adverse benefit determination(action)means any of the following a denial,reduction,or termination
of,or a failure to provide or make payment(in whole or in part)for,a benefit, including any such denial,
C36283-0036900 39
reduction,termination,or failure to provide or make payment that is based on a determination of a Member's
eligibility to participate in a plan Group Health will comply with any new requirements as necessary under
federal laws and regulations The most current information about your appeals process is available by
contacting Group Health's Member Appeal Department at the address or telephone number below.
1. Initial Appeal
If the Member or the Member's legal representative wishes to appeal a Group Health decision to deny,
modify,reduce or terminate coverage of or payment for health care services,he/she must submit a request
for an appeal either orally or in writing to Group Health's Member Appeal Department,specifying why
he/she disagrees with the decision The appeal must be submitted within 180 days of the denial notice
he/she received Group Health will notify the Member of its receipt of the request within 72 hours of
receiving it Appeals should be directed to Group Health's Member Appeal Department, P O Box 34593,
Seattle,WA 98124-1593,toll-free 1-866-458-5479
A party not involved in the initial coverage determination and not a subordinate of the party making the
initial coverage determination will review the appeal request Group Health will then notify the Member of
its determination or need for an extension of time within 14 days of receiving the request for appeal Under
no circumstances will the review timeframe exceed 30 days without the Member's written permission
For appeals involving experimental or investigational services Group Health will make a decision and
communicate the decision to the Member in writing within 20 working days of receipt of the appeal
There is an expedited/urgent appeals process in place for cases which meet criteria or where delay using
the standard appeal review process will seriously jeopardize the Member's life,health or ability to regain
maximum function or subject the Member to severe pain that cannot be managed adequately without the
requested care or treatment The Member can request an expedited/urgent appeal in writing to the above
address,or by calling Group Health's Member Appeal Department toll-free 1-866-458-5479. The nature of
the patient's condition will be evaluated by a physician and if the request is not accepted as urgent,the
member will be notified in writing of the decision not to expedite and given a description on how to grieve
the decision If the request is made by the treating physician who believes the member's condition meets
the definition of expedited,the request will be processed as expedited
The request for an expedited/urgent appeal will be processed and a decision issued no later than 72 hours
after receipt of the request
The Member may also request an external review at the same time as the internal appeals process if it is an
urgent care situation or the Member is in an ongoing course of treatment
If the Member requests an appeal of a Group Health decision denying benefits for care currently being
received,Group Health will continue to provide coverage for the disputed benefit pending the outcome of
the appeal If the Group Health determination stands,the Member may be responsible for the cost of
coverage received during the review period
The U S Department of Health and Human Services has designated the Washington State Office of the
Insurance Commissioner's Consumer Protection Division as the health insurance consumer ombudsman
The Consumer Protection Division Office can be reached by mail at Washington State Insurance
Commissioner,Consumer Protection Division,P O Box 40256,Olympia,WA 98504-0256 or at toll-free
1-800-562-6900 More information about requesting assistance from the Consumer Protection Division
Office can be found at http//www insurance wa gov/your-insurance/health-insurance/appeal/
2. Next Level of Appeal
If the Member is not satisfied with the decision regarding medical necessity,medical appropriateness,
health care setting,level of care,or if the requested service is not efficacious or otherwise unjustified under
evidence-based medical criteria,or if Group Health falls to adhere to the requirements of the appeals
process,the Member may request a second level review by an external independent review organization not
legally affiliated with or controlled by Group Health Group Health will notify the Member of the name of
C36283-0036900 40
the external independent review organization and its contact information The external independent review
organization will accept additional written information for up to five business days after it receives the
assignment for the appeal The external independent review will be conducted at no cost to the Member
Once a decision is made through an independent review organization,the decision is final and cannot be
appealed through Group Health
A request for a review by an independent review organization must be made within 180 days after the date
of the initial appeal decision notice
IX. Claims
Claims for benefits may be made before or after services are obtained.Group Health recommends that the provider
requests Preauthorization In most instances,contracted providers submit claims directly to Group Health If your
provider does not submit a claim to make a claim for benefits,a Member must contact Customer Service,or submit
a claim for reimbursement as described below Other inquiries,such as asking a health care provider about care or
coverage,or submitting a prescription to a pharmacy,will not be considered a claim for benefits
If a Member receives a bill for services the Member believes are covered,the Member must,within 90 days of the
date of service,or as soon thereafter as reasonably possible,either(1)contact Customer Service to make a claim or
(2)pay the bill and submit a claim for reimbursement of Covered Services to Group Health,P O Box 34585,
Seattle,WA 98124-1585 In no event,except in the absence of legal capacity,shall a claim be accepted later than 1
year from the date of service
Group Health will generally process claims for benefits within the following timeframes after Group Health receives
the claims
• Pre-service claims—within 15 days
• Claims involving urgently needed care—within 72 hours
• Concurrent care claims—within 24 hours.
• Post-service claims—withm 30 days
Timeframes for pre-service and post-service claims can be extended by Group Health for up to an additional 15
days Members will be notified in writing of such extension prior to the expiration of the initial timeframe
X. Coordination of Benefits
The coordination of benefits(COB)provision applies when a Member has health care coverage under more than one
plan Plan is defined below
The order of benefit determination rules govern the order in which each plan will pay a claim for benefits The plan
that pays first is called the primary plan The primary plan must pay benefits according to its policy terms without
regard to the possibility that another plan may cover some expenses The plan that pays after the primary plan is the
secondary plan In no event will a secondary plan be required to pay an amount in excess of its maximum benefit
plus accrued savings
If the Member is covered by more than one health benefit plan,the Member or the Member's provider should file all
the Member's claims with each plan at the same time If Medicare is the Member's primary plan,Medicare may
submit the Member's claims to the Member's secondary carrier,such as this plan.
All health plans have timely claim filing requirements If the Member or the Member's provider fails to submit the
Member's claim to a secondary health plan within that plan's claim filing time limit,the plan can deny the claim If
the Member experiences delays in the processing of the claim by the primary health plan,the Member or the
Member's provider will need to submit the claim to the secondary health plan within its claim filing time limit to
prevent a denial of the claim
C36283-0036900 41
If the Member is covered by more than one health benefit plan,the Member or the Member's provider should file all
the Member's claims with each plan at the same time If Medicare is the Member's primary plan,Medicare may
submit the Member's claims to the Member's secondary carrier
Definitions.
A. A plan is any of the following that provides benefits or services for medical or dental care or treatment.If
separate contracts are used to provide coordinated coverage for Members of a Group,the separate contracts
are considered parts of the same plan and there is no COB among those separate contracts However,if
COB rules do not apply to all contracts,or to all benefits in the same contract,the contract or benefit to
which COB does not apply is treated as a separate plan
1. Plan includes group,individual or blanket disability insurance contracts and group or individual
contracts issued by health care service contractors or health maintenance organizations(HMO),closed
panel plans or other forms of group coverage,medical care components of long-term care contracts,
such as skilled nursing care,and Medicare or any other federal governmental plan,as permitted by
law
2. Plan does not include hospital indemnity or fixed payment coverage or other fixed indemnity or fixed
payment coverage,accident only coverage, specified disease or specified accident coverage, limited
benefit health coverage,as defined by state law, school accident type coverage,benefits for non-
medical components of long-term care policies,automobile insurance policies required by statute to
provide medical benefits,Medicare supplement policies,Medicaid coverage,or coverage under other
federal governmental plans,unless permitted by law
Each contract for coverage under Subsection 1.or 2.is a separate plan.If a plan has two parts and COB
rules apply only to one of the two,each of the parts is treated as a separate plan.
B. This plan means,in a COB provision,the part of the contract providing the health care benefits to which
the COB provision applies and which may be reduced because of the benefits of other plans Any other part
of the contract providing health care benefits is separate from this plan A contract may apply one COB
provision to certain benefits,such as dental benefits,coordinating only with similar benefits,and may apply
another COB provision to coordinate other benefits
C The order of benefit determination rules determine whether this plan is a primary plan or secondary plan
when the Member has health care coverage under more than one plan
When this plan is primary,it determines payment for its benefits first before those of any other plan without
considering any other plan's benefits When this plan is secondary,it determines its benefits after those of
another plan and must make payment in an amount so that,when combined with the amount paid by the
primary plan,the total benefits paid or provided by all plans for the claim equal 100%of the total allowable
expense for that claim This means that when this plan is secondary,it must pay the amount which,when
combined with what the primary plan paid,totals 100%of the allowable expense In addition,if this plan is
secondary,it must calculate its savings(its amount paid subtracted from the amount it would have paid had
it been the primary plan)and record these savings as a benefit reserve for the covered Member This
reserve must be used by the secondary plan to pay any allowable expenses not otherwise paid,that are
incurred by the covered person during the claim determination period
D Allowable Expense.Allowable expense is a health care expense,coinsurance or copayments and without
reduction for any applicable deductible,that is covered at least in part by any plan covering the person
When a plan provides benefits in the form of services,the reasonable cash value of each service will be
considered an allowable expense and a benefit paid An expense that is not covered by any plan covering
the Member is not an allowable expense
The following are examples of expenses that are not allowable expenses:
C36283-0036900 42
1. The difference between the cost of a semi-private hospital room and a private hospital room is not an
allowable expense,unless one of the plans provides coverage for private hospital room expenses
2. If a Member is covered by two or more plans that compute their benefit payments on the basis of usual
and customary fees or relative value schedule reimbursement method or other similar reimbursement
method,any amount in excess of the highest reimbursement amount for a specific benefit is not an
allowable expense
3. If a Member is covered by two or more plans that provide benefits or services on the basis of
negotiated fees,an amount in excess of the highest of the negotiated fees is not an allowable expense
4. An expense or a portion of an expense that is not covered by any of the plans covering the person is
not an allowable expense
E Closed panel plan is a plan that provides health care benefits to covered persons in the form of services
through a panel of providers who are primarily employed by the plan,and that excludes coverage for
services provided by other providers,except in cases of Emergency or referral by a panel member
F. Custodial parent is the parent awarded custody by a court decree or,in the absence of a court decree,is the
parent with whom the child resides more than one half of the calendar year excluding any temporary
visitation
Order of Benefit Determination Rules.
When a Member is covered by two or more plans,the rules for determining the order of benefit payments are as
follows:
A The primary plan pays or provides its benefits according to its terms of coverage and without regard to the
benefits under any other plan
B. (1)Except as provided below(subsection 2).a plan that does not contain a coordination of benefits
provision that is consistent with this chapter is always primary unless the provisions of both plans state that
the complying plan is primary
(2)Coverage that is obtained by virtue of membership in a Group that is designed to supplement a part of a
basic package of benefits and provides that this supplementary coverage is excess to any other parts of the
plan provided by the contract holder Examples include major medical coverages that are superimposed
over hospital and surgical benefits,and insurance type coverages that are written in connection with a
closed panel plan to provide out-of-network benefits
C. A plan may consider the benefits paid or provided by another plan in calculating payment of its benefits
only when it is secondary to that other plan
D. Each plan determines its order of benefits using the first of the following rules that apply
1. Non-Dependent or Dependent.The plan that covers the Member other than as a Dependent,for
example as an employee,member,policyholder,Subscriber or retiree is the primary plan and the plan
that covers the Member as a Dependent is the secondary plan However,if the person is a Medicare
beneficiary and,as a result of federal law.Medicare is secondary to the plan covering the Member as a
Dependent,and primary to the plan covering the Member as other than a Dependent(e g.a retired
employee),then the order of benefits between the two plans is reversed so that the plan covering the
Member as an employee,member, policyholder,Subscriber or retiree is the secondary plan and the
other plan is the primary plan
2. Dependent child covered under more than one plan Unless there is a court decree stating otherwise,
when a dependent child is covered by more than one plan the order of benefits is determined as
follows
C36283-0036900 43
a) For a dependent child whose parents are married or are living together,whether or not they have
ever been married
• The plan of the parent whose birthday falls earlier in the calendar year is the pnmary plan,or
• If both parents have the same birthday,the plan that has covered the parent the longest is the
primary plan
b) For a dependent child whose parents are divorced or separated or not living together,whether or
not they have ever been marred
i. If a court decree states that one of the parents is responsible for the dependent child's health
care expenses or health care coverage and the plan of that parent has actual knowledge of
those terms,that plan is primary This rule applies to claim determination periods
commencing after the plan is given notice of the court decree,
it If a court decree states one parent is to assume primary financial responsibility for the
dependent child but does not mention responsibility for health care expenses,the plan of the
parent assuming financial responsibility is primary,
iii If a court decree states that both parents are responsible for the dependent child's health care
expenses or health care coverage,the provisions of a)above determine the order of benefits,
iv If a court decree states that the parents have joint custody without specifying that one parent
has responsibility for the health care expenses or health care coverage of the dependent child,
the provisions of Subsection a)above determine the order of benefits,or
v. If there is no court decree allocating responsibility for the dependent child's health care
expenses or health care coverage,the order of benefits for the child are as follows
• The plan covering the custodial parent,first,
• The plan covering the spouse of the custodial parent,second,
• The plan covering the non-custodial parent,third,and then
• The plan covering the spouse of the non-custodial parent,last
c) For a dependent child covered under more than one plan of individuals who are not the parents of
the child,the provisions of Subsection a)or b)above determine the order of benefits as if those
individuals were the parents of the child.
3. Active employee or retired or laid-off employee The plan that covers a Member as an active
employee,that is,an employee who is neither laid off nor retired,is the primary plan The plan
covering that same Member as a retired or laid off employee is the secondary plan The same would
hold true if a Member is a Dependent of an active employee and that same Member is a Dependent of a
retired or laid-off employee If the other plan does not have this rule.and as a result,the plans do not
agree on the order of benefits,this rule is ignored This rule does not apply if the rule under Section
D(l)can determine the order of benefits.
4 COBRA or State Continuation Coverage If a Member whose coverage is provided under COBRA or
under a right of continuation provided by state or other federal law is covered under another plan,the
plan covering the Member as an employee,member,Subscriber or retiree or covering the Member as a
Dependent of an employee,member,Subscriber or retiree is the primary plan and the COBRA or state
or other federal continuation coverage is the secondary plan if the other plan does not have this rule,
and as a result,the plans do not agree on the order of benefits,this rule is ignored This rule does not
apply if the rule under Section D 1 can determine the order of benefits.
5. Longer or shorter length of coverage The plan that covered the Member as an employee,member,
Subscriber or retiree longer is the primary plan and the plan that covered the Member the shorter
period of time is the secondary plan
6. If the preceding rules do not determine the order of benefits,the allowable expenses must be shared
equally between the plans meeting the definition of plan In addition,this plan will not pay more than it
would have paid had it been the primary plan
C36283-0036900 44
Effect on the Benefits of this Plan.
When this plan is secondary, it must make payment in an amount so that,when combined with the amount paid
by the primary plan,the total benefits paid or provided by all plans for the claim equal one hundred percent of
the total allowable expense for that claim However, in no event shall the secondary plan be required to pay an
amount in excess of its maximum benefit plus accrued savings In no event should the Member be responsible
for a deductible amount greater than the highest of the two deductibles
Right to Receive and Release Needed Information.
Certain facts about health care coverage and services are needed to apply these COB rules and to determine
benefits payable under this plan and other plans Group Health may get the facts it needs from or give them to
other organizations or persons for the purpose of applying these rules and determining benefits payable under
this plan and other plans covering the Member claiming benefits Group Health need not tell,or get the consent
of,any Member to do this Each Member claiming benefits under this plan must give Group Health any facts it
needs to apply those rules and determine benefits payable
Facility of Payment.
If payments that should have been made under this plan are made by another plan,Group Health has the right,
at its discretion,to remit to the other plan the amount it determines appropriate to satisfy the intent of this
provision The amounts paid to the other plan are considered benefits paid under this plan To the extent of such
payments,Group Health is fully discharged from liability under this plan
Right of Recovery.
Group Health has the right to recover excess payment whenever it has paid allowable expenses in excess of the
maximum amount of payment necessary to satisfy the intent of this provision Group Health may recover excess
payment from any person to whom or for whom payment was made or any other issuers or plans.
Questions about Coordination of Benefits9 Contact the State Insurance Department.
Effect of Medicare.
Medicare primary/secondary payer guidelines and regulations will determine primary/secondary payer status,
and will be adjudicated by Group Health as set forth in this section Group Health will pay primary to Medicare
when required by federal law When Medicare,Part A and Part B or Part C are primary,Medicare's allowable
amount is the highest allowable expense
When a Network Provider renders care to a Member who is eligible for Medicare benefits,and Medicare is
deemed to be the primary bill payer under Medicare secondary payer guidelines and regulations.Group Health
will seek Medicare reimbursement for all Medicare covered services
XI. Subrogation and Reimbursement Rights
The benefits under this Benefits Booklet will be available to a Member for injury or illness caused by another party,
subject to the exclusions and limitations of this Benefits Booklet If Group Health provides benefits under this
Benefits Booklet for the treatment of the injury or illness,Group Health will be subrogated to any rights that the
Member may have to recover compensation or damages related to the injury or illness and the Member shall
reimburse Group Health for all benefits provided,from any amounts the Member received or is entitled to receive
from any source on account of such injury or illness,whether by suit_settlement or otherwise This section more
fully describes Group Health's subrogation and reimbursement rights
"Injured Person"under this section means a Member covered by the Benefits Booklet who sustains an injury or
illness and any spouse, dependent or other person or entity that may recover on behalf of such Member including the
estate of the Member and, if the Member is a minor,the guardian or parent of the Member When referred to in this
section, "Group Health's Medical Expenses"means the expenses incurred and the value of the benefits provided by
Group Health under this Benefits Booklet for the care or treatment of the injury or illness sustained by the Injured
Person
C36283-0036900 45
If the Injured Person's injuries were caused by a third party giving rise to a claim of legal liability against the third
party and/or payment by the third party to the Injured Person and/or a settlement between the third party and the
Injured Person,Group Health shall have the right to recover Group Health's Medical Expenses from any source
available to the Injured Person as a result of the events causing the injury,including but not limited to funds
available through applicable third party liability coverage and uninsured/underinsured motorist coverage This right
is commonly referred to as "subrogation" Group Health shall be subrogated to and may enforce all rights of the
Injured Person to the full extent of Group Health's Medical Expenses
Group Health's subrogation and reimbursement rights shall be limited to the excess of the amount required to fully
compensate the injured Person for the loss sustained,including general damages
Subject to the above provisions,if the Injured Person is entitled to or does receive money from any source as a result
of the events causing the injury or illness,including but not limited to any liability insurance or
uninsured/undennsured motorist funds.Group Health's Medical Expenses are secondary,not primary.
The Injured Person and his/her agents shall cooperate fully with Group Health in its efforts to collect Group Health's
Medical Expenses This cooperation includes,but is not limited to,supplying Group Health with information about
the cause of injury or illness,any potentially liable third parties,defendants and/or insurers related to the Injured
Person's claim and informing Group Health of any settlement or other payments relating to the Injured Person's
injury The Injured Person and his/her agents shall permit Group Health,at Group Health's option,to associate with
the Injured Person or to intervene in any legal,quasi-legal,agency or any other action or claim filed If the Injured
Person takes no action to recover money from any source,then the Injured Person agrees to allow Group Health to
initiate its own direct action for reimbursement or subrogation
The Injured Person and his/her agents shall do nothing to prejudice Group Health's subrogation and reimbursement
rights The injured Person shall promptly notify Group Health of any tentative settlement with a third party and shall
not settle a claim without protecting Group Health's interest If the Injured Person fails to cooperate fully with
Group Health in recovery of Group Health's Medical Expenses,the Injured Person shall be responsible for directly
reimbursing Group Health for 100%of Group Health's Medical Expenses
To the extent that the Injured Person recovers funds from any source that may serve to compensate for medical
injuries or medical expenses,the Injured Person agrees to hold such monies in trust or in a separate identifiable
account until Group Health's subrogation and reimbursement rights are fully determined and that Group Health has
an equitable lien over such monies to the full extent of Group Health's Medical Expenses and/or the Injured Person
agrees to serve as constructive trustee over the monies to the extent of Group Health's Medical Expenses
If this Benefits Booklet is not subject to ERISA and reasonable collections costs have been incurred by an attorney
for the injured Person in connection with obtaining recovery,under certain conditions Group Health will reduce the
amount of reimbursement to Group Health by the amount of an equitable apportionment of such collection costs
between Group Health and the Injured Person This reduction will be made only if each of the following conditions
has been met (i)Group Health receives a list of the fees and associated costs before settlement and(u)the Injured
Person's attorney's actions were reasonable and necessary to secure recovery
If this Benefits Booklet is subject to ERISA and reasonable collections costs have been incurred by the Injured
Person for the benefit of Group Health.under special circumstances,the Injured Person may request and Group
Health may agree to reduce the amount of reimbursement to Group Health by an amount for reasonable and
necessary attorney's fees and costs incurred by the InI ured Person on behalf of and for the benefit of Group Health,
but only if such amount is agreed to in writing by Group Health prior to settlement or recovery.
To the extent the provisions of this Subrogation and Reimbursement section are deemed governed by ERISA,
implementation of this section shall be deemed a part of claims administration and Group Health shall therefore
have discretion to interpret its terms
XII.Definitions
C36283-0036900 46
Allowance The maximum amount payable by Group Health for certain Covered Services
Allowed Amount A term used to define the level of benefits which are payable by Group Health when
expenses are incurred from a non-Network Provider Expenses are considered an
Allowed Amount if the charges are consistent with those normally charged to others by
the provider or organization for the same services or supplies, and the charges are within
the general range of charges made by other providers in the same geographical area for
the same services or supplies Members shall be required to pay any difference between
a non-Network Provider's charge for services and the Allowed Amount.
Benefits Booklet The Benefits Booklet is a statement of benefits,exclusions and other provisions as set
forth in the Group medical coverage agreement between Group Health and the Group
Convalescent Care Care furnished for the purpose of meeting non-medically necessary personal needs
which could be provided by persons without professional skills or training,such as
assistance in walking,dressing,bathing,eating,preparation of special diets,and taking
medication
Copayment The specific dollar amount a Member is required to pay at the time of service for certain
Covered Services
Cost Share The portion of the cost of Covered Services for which the Member is liable.Cost Share
includes Copayments,comsurances and Deductibles
Covered Services The services for which a Member is entitled to coverage in the Benefits Booklet.
Creditable Coverage Coverage is creditable if the actuarial value of the coverage equals or exceeds the
actuarial value of standard Medicare prescription drug coverage,as demonstrated
through the use of generally accepted actuarial principles and in accordance with CMS
actuarial guidelines In general,the actuarial determination measures whether the
expected amount of paid claims under Group Health's prescription drug coverage is at
least as much as the expected amount of paid claims under the standard Medicare
prescription drug benefit
Deductible A specific amount a Member is required to pay for certain Covered Services before
benefits are payable
Dependent Any member of a Subscriber's family who meets all applicable eligibility requirements,
is enrolled hereunder and for whom the premium has been paid
Emergency The emergent and acute onset of a symptom or symptoms,including severe pain,that
would lead a prudent lay person acting reasonably to believe that a health condition
exists that requires immediate medical attention,if failure to provide medical attention
would result in serious impairment to bodily function or serious dysfunction of a bodily
organ or part,or would place the Member's health,or if the Member is pregnant the
health of her unborn child, in serious jeopardy,or any other situations which would be
considered an emergency under applicable federal or state law
Essential Health Benefits set forth under the Patient Protection and Affordable Care Act of 2010,
Benefits including the categories of ambulatory patient services,Emergency services,
hospitalization,maternity and newborn care,mental health and substance use disorder
services,including behavioral health treatment,prescription drugs,rehabilitative and
habihtative services and devices,laboratory services,preventive and wellness services
and chronic disease management and pediatric services, including oral and vision care
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6
Family Unit A Subscriber and all his/her Dependents
Group An employer,union,welfare trust or bona-fide association which has entered into a
Group medical coverage agreement with Group Health.
Group Health- A specialist specifically identified by Group Health
designated Specialist
Hospital Care Those Medically Necessary services generally provided by acute general hospitals for
admitted patients
Medical Condition A disease,illness or injury.
Medically Necessary Pre-service,concurrent or post-service reviews may be conducted Once a service has
been reviewed,additional reviews may be conducted Members will be notified in
writing when a determination has been made Appropriate and clinically necessary
services,as determined by Group Health's medical director according to generally
accepted principles of good medical practice,which are rendered to a Member for the
diagnosis,care or treatment of a Medical Condition and which meet the standards set
forth below In order to be Medically Necessary,services and supplies must meet the
following requirements (a)are not solely for the convenience of the Member,his/her
family or the provider of the services or supplies,(b)are the most appropriate level of
service or supply which can be safely provided to the Member,(c)are for the diagnosis
or treatment of an actual or existing Medical Condition unless being provided under
Group Health's schedule for preventive services(d)are not for recreational,life-
enhancing,relaxation or palliative therapy,except for treatment of terminal conditions,
(e)are appropriate and consistent with the diagnosis and which, in accordance with
accepted medical standards in the State of Washington,could not have been omitted
without adversely affecting the Member's condition or the quality of health services
rendered, (f)as to inpatient care,could not have been provided in a provider's office,the
outpatient department of a hospital or a non-residential facility without affecting the
Member's condition or quality of health services rendered,(g) are not primarily for
research and data accumulation,and(h)are not experimental or investigational The
length and type of the treatment program and the frequency and modality of visits
covered shall be determined by Group Health's medical director In addition to being
medically necessary,to be covered, services and supplies must be otherwise included as
a Covered Service and not excluded from coverage
Medicare The federal health insurance program for people who are age 65 or older,certain
younger people with disabilities,and people with End-Stage Renal Disease(permanent
kidney failure requiring dialysis or a transplant,sometimes called ESRD)
Member Any enrolled Subscriber or Dependent
Network Facility A facility(hospital,medical center or health care center)owned,operated or otherwise
designated by Group Health,or with whom Group Health has contracted to provide
health care services to Members
Network Personal A provider who is employed by or contracted with Group Health to provide primary care
Physician services to Members and is selected by each Member to provide or arrange for the
provision of all non-emergent Covered Services,except for services set forth in the
Benefits Booklet which a Member can access without Preauthorization Network
Personal Physicians must be capable of and licensed to provide the majority of primary
health care services required by each Member
C36283-0036900 48
x
, x
Network Provider The medical staff,clinic associate staff and allied health professionals employed by
Group Health,and any other health care professional or provider with whom Group
Health has contracted to provide health care services to Members,including, but not
limited to physicians,podiatrists,nurses,physician assistants,social workers,
optometrists.psychologists,physical therapists and other professionals engaged in the
delivery of healthcare services who are licensed or certified to practice in accordance
with Title 18 Revised Code of Washington
Out-of-pocket Expenses Those Cost Shares paid by the Subscriber or Member for Covered Services which are
applied to the Out-of-pocket Limit
Out-of-pocket Limit The maximum amount of Out-of-pocket Expenses incurred and paid during the calendar
year for Covered Services received by the Subscriber and his/her Dependents within the
same calendar year The Out-of-pocket Expenses which apply toward the Out-of-pocket
Limit are set forth in Section IV
Plan Coinsurance The percentage amount the Member is required to pay for Covered Services received
Preauthorization An approval by Group Health that entitles a Member to receive Covered Services from a
specified health care provider Services shall not exceed the limits of the
Preauthorization and are subject to all terms and conditions of the Benefits Booklet
Members who have a complex or serious medical or psychiatric condition may receive a
standing Preauthorization for specialty care provider services.
Residential Treatment A term used to define facility-based treatment,which includes 24 hours per day,7 days
per week rehabilitation Residential Treatment services are provided in a facility
specifically licensed in the state where it practices as a residential treatment center.
Residential treatment centers provide active treatment of patients in a controlled
environment requiring at least weekly physician visits and offering treatment by a multi-
disciplinary team of licensed professionals
Service Area Washington counties of Benton,Columbia,Franklin,Island.King,Kitsap,Kittitas,
Lewis,Mason,Pierce,San Juan,Skagit,Snohomish, Spokane,Thurston,Walla Walla,
Whatcom,Whitman and Yakima,Idaho counties of Kootenai and Latah,and any other
areas designated by Group Health
Subscriber A person employed by or belonging to the Group who meets all applicable eligibility
requirements, is enrolled and for whom the premium has been paid
Urgent Condition The sudden,unexpected onset of a Medical Condition that is of sufficient severity to
require medical treatment within 24 hours of its onset
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