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Home My WebLink AboutCAG2002-0420 - Extension - ImageSource, Inc. - Support Services Agreement Renewal - 04/01/2004 ��pp tiLIN{��t��Yi, �'vl�i'j fnu MAY�� v }' Records M emen g KENTw Document WASHINGTON T CONTRACT COVER SHEET This is to be completed by the Contract Manager prior to submission to City Clerks Office. All portions are to be completed, if you have questions, please contact Mary Simmons, City Clerks Office. Vendor Name: Vendor Number: JD Edwards Number Contract Number: TTO - WS - Ool This is assigned by Mary Simmons Description: 1.xw'tw*+ �� i�y✓► �J� 7 �CIDY'acl0� Detail: Project Name: Contract Effective Date: l /4260 Termination Date: Contract Renewal Notice (Days): Number of days required notice for termination or renewal or amendment Contract Manager: vJ �6 p��'!P _Department: 1'h/�r �l �cc�►n�lo(�'� V Abstract: S Public\RecordsManagement\Porrns\ContractCover\ADCL7832 07/02 R Imagesoarce.. Inc SSA — Support Services Agreement Annual Software Assurance Annual Software Professional Support Annual Hardware Maintenance i of Kent Locations and Notifications Agreement Anniversary Date Start Date: Per individual Schedule in Exhibit A Agreement Date 4-1-2004 Licensee Physical Location City of Kent Attention: Jim McKenney 2220 4t'Ave So Title: Sr.Systems Analyst Kent,WA 98032-5895 Phone: 253-856-4606 Licensee Billing Information City of Kent Attention: Jim McKenney 2220 0 Ave So Title: Sr. Systems Analyst Kent,WA 98032-5895 Phone: 253-856-4606 Notices to ImageSource, Inc. Written notices must be given, as required in the°General Provisions"Notice section of this Support Services Agreement,to the following: ImageSource, Inc. Attention: Contracts Office 612 a Avenue SW,#204 Tide. ImageSource Inc Olympia,WA 98501 Phone: (360)943-9273 Fax (360)943-4449 Submitting Support Requests ImageSource encourages our clients to submit support requests via our support web form The ImageSource support web form is directly linked to our internal ProSync support tracking systems. By using the support web form the Licensee can dramatically reduce the amount of time spent gathering fundamental information regarding the support request. In the event that the support request form is unavailable or otherwise cannot be accessed any of the following methods can be used to submit support requests. Support Web Form: htto:/ioortal.imaoesourceinc.comitechsu000rtitech su000rt.asn Support Email suonortiStimaoesourceinc.com Dial in Support Request: 360-943-9273 /ntt ¢SOwcQ, k!C Page 2 VIA"sfti w rev +Inrrzoas 1" Annual Software Assurance ImageSource, Inc. ("ImageSource")will provide Software Assurance for the Solution subject to Licensee's payment of applicable Annual Software Assurance The Solution is defined as the software provided by, or supported by ImageSource and specifically listed in this Agreement. Software Covered Under This Agreement ImageSource shall provide Software Assurance only on the items set forth in Program Exhibit A—"Annual Software Assurance Coverage" Software Assurance Services ImageSource shall provide the following services as part of Software Assurance: Software Assurance coverage provides software minor updates for the same major software version up to version X 999,where"X" is the major version Software Assurance is NOT an extension of the warranty period; rather it runs concurrently with any warranty. Software assurance does not provide a major upgrade from version"X"to another major version"Y"except where provided by the manufacturer. Software Assurance may provide special pricing provisions and significant discounts for a major upgrade to version"Y" All support services for the Licensee current on this plan are through ImageSource by the"Licensors"— OnBase,Optika, Legato, Kofax, or Captovation, etc. These support services may include: 1. A subscription to any Licensors Technical Bulletin. 2. Access to any licensors Technical Support Knowledge Base. 3. Access to any Licensors BBS/Web site providing utilities and patches. 4. Additional services provided by ImageSource on behalf of the Licensee by the Licensor are provided only through the ProSAM Program as defined in this Agreement. Such support will include,but not be limited to: a. Assistance related to questions on the use of the Solution through telephone,email,or on-site support. b. Assistance in identifying and determining the causes of suspected errors or malfunctions in the Solution. c. Advice on detours or workarounds for identified errors or malfunctions,where reasonably available. d. Information on errors previously identified by Licensee and reported to ImageSource,and detours to these where available. e. Advice on the completion and authorization for submission of the required form(s)for reporting identified problems in the Solution to ImageSource. i knWr5offm iX Page 3 ayra SAW= rev 11/142003 2. Professional Services & Maintenance ("ProSAM") Professional Services&Maintenance(ProSAM)is a program that allows Licensees to purchase support hours at a reduced rate for the support of their Software or Solution ImageSource will provide("ProSAM")services for the Solution subject to Licensee's purchase of the number of hours indicated in Program Exhibit A— "Professional Services& Maintenance". Professional Services-Hours of Coverage ImageSource may provide the following services as part of the ProSAM Program described later in this section Except as otherwise provided herein, ImageSource shall provide the maintenance between the hours of 8.30am-5:OOpm, Pacific Time, Monday through Friday, excluding ImageSource holidays as indicated in Program Exhibit B. All work performed outside the outlined support hours,will be billed at ImageSource most current overtime rate,one(t)hour minimum. Escalation Procedures,Remedies Escalation procedures for an unsolved maintenance issue will vary according to the impact of the problem. Minimally,when a failure has not been corrected within two(2)business days the following escalation procedure will be followed: t. The Support Engineer will notify ImageSource Executive Management and the call will be placed on Priority Status 2. ImageSource Executive Management will notify Manufacturer/Software Manufacturer Executive Management and the call will be placed on a Priority Status. 3. A Senior Support Engineer will immediately be dispatched on-site and other ImageSource Support resources will be contacted as appropriate. 4. A conference call will be initiated between Licensee,Licensor and ImageSource to determined next appropriate course of action. A"system inoperable"condition or a critical operational issue will advance all bmeframes above by 24 hours. Software Maintenance—On-line Support ImageSource may execute on-line diagnostics from a remote ImageSource location to assist in the identification and isolation of suspected Program errors or malfunctions. Licensee must provide equipment as outlined in section"General Provisions"licensee Responsibilities. Software Maintenance—On-site, email and Telephone Support During the period of time covered by the Agreement, ImageSource will perform installation and testing of any new Licensor minor update releases that are included in the Software Assurance Agreement. ImageSource will provide timely telephone,email and on-site support to maintain the Solution and other customization provided by ImageSource. Reasonable working space at the Licensee's site will be provided to ImageSource as required. All time used will be deducted from the relevant ProSAM balance account and are recorded in the ImageSource ProTime incident Tracking System With a minimum on-site call being one hour,all time will be deducted in %hour increments for all on-site(after the first hour), email, and telephone support. All hours used will be tracked by the assigned, and/or onsite technician. Imageso Car h7C Page 4 VIA"schaam ,ev +�norzoo3 If a problem occurs which significantly impacts Licensee's usage of the Licensed Program and remains unidentified or unresolved either by detour or permanent correction after Licensee has taken the ImageSource prescribed action, ImageSource will dispatch a representative to the system location during regular Business Days and Hours, 8:30am-5:00pm, Pacific Time, Monday through Friday, excluding ImageSource holidays which are listed on Exhibit B, ImageSource Holiday Schedule The representative will arrive in one business day or less for all supported locations within a 100 mile radius of any ImageSource Source office location. In addition, at this time the System Engineer will notify the � Professional Services Manager and the condition will be placed on Priority Status The support provided under this program does not include(unless specifically stated in the written agreement)duties normally associated with on-going LAN Administrator tasks, recovery of databases that were not properly backed up, and normal data base administration tasks(reorganizing data base, running backups, restoring data bases, reviewing logs, updating statistics, capacity planning, etc.) The licensee will bear full responsibility for backing up the Solution according to industry standard practices. The Licensee wall not hold ImageSource liable in any way for consequences resulting from lost data caused by the unavailability of appropriate back up data. ImageSource will provide or make available: 1. Advice and assistance in diagnosis and identification of errors or malfunctions in the Licensed Program 2. On-site consultation on correction or detour of idenbfied errors or malfunctions 3. Advice and assistance on completion of form to report errors or malfunctions to ImageSource as specified in the reporting procedure. Other Professional Services Available Under ProSAM The Licensee may request,and are encouraged that ProSAM hours be utilized for any of the following: Consultation Reinstallation Training Customization&Reconfiguration Design Analysis Project Management Minor Projects Solution Enhancements Upgrade Installation Update Installation WEB Development Documentation Error and Malfunction Service ImageSource will either: 1. Provide Licensee with detour or code correction to the program error or malfunctions Each detour or code correction will be made available in the form of either a written correction notice or machine-readable media and will be accompanied by a level of documentation adequate to inform Licensee of the problem resolved and any significant operational differences resulting from the correction which is known by ImageSource;or 2. Provide Licensee with a written response describing ImageSource'then existing diagnosis of the error or malfunction and generally outlining ImageSource'then existing plan and timetable for correcting or working around the error or malfunction. Software Assurance updates and Maintenance Release Services ImageSource will provide error corrections and Maintenance releases to the Solution which has been developed by ImageSource. ImageSource will also install Software Assurance updates as requested by the licensee. Each Software Assurance or Maintenance release will consist of a set of programs and files made available in the form of machine-readable media and will be accompanied by a level of documentation adequate to inform Licensee of the problems resolved including any significant differences resulting from the release which are known by ImageSource. If either ImageSource or the Licensee installs updates, Licensee agrees to carefully follow release instructions, review system operations after installation,and report any problem detected as soon as possible. �►agaSv�te, Page 5 re. +v+azaos Travel Expense On site support that may be required, or other on-site work performed by ImageSource employees for any Licensee located outside of the east and south Puget Sound area from Marysville to Olympia in the State of Washington, maybe impacted by travel and/or living expenses incurred by ImageSource Such actual expenses will be b81ed,as they are incurred, outside the scope of this Agreement Automobile and air travel time will be deducted from the ProSAM program at 50%of the normal rate. Documentation/Software Media Updates ImageSource shall provide to Licensee one copy of any revised or additional documentation describing the Licensed Program,which ImageSource makes generally available to other entities receiving Standard Technical Support Services from ImageSource. ImageSource shall provide upon request one copy of updated Software Media made available to Licensor from the Software Manufacturer. k1WV50 f«, kX Page 6 DWschow 3. Annual Hardware Maintenance Hardware Covered Under This Agreement. ImageSource, in consideration of the annual maintenance charge provided for herein, agrees to provide Hardware Maintenance only on the items set forth in Program Exhibit A "Annual Hardware Maintenance Coverage" Service Hours and Response Times Except as otherwise provided herein, ImageSource shall provide the maintenance between the hours of 8:30am-5:00pm, Pacific Time, Monday through Friday, excluding ImageSource holidays as indicated in Program Exhibit B. All work performed outside the outlined support hours, will be billed at ImageSource most current overtime rate,one(1)hour minimum. ImageSource will use its best efforts to respond to a request for services within one(1)hour via telephone after receipt of such inquiry. If on-site diagnosis or service is necessary, then ImageSource will use its best efforts to arrange for such diagnosis or service to take place by a ImageSource authorized representative within eight(8)business hours after a determination is made that it is necessary. What is Covered ImageSource will provide qualified representatives or authorized service providers to service your hardware equipment. Coverage includes ail travel time, mileage, labor, and parts. What is Not Covered This agreement does not include furnishing or replacement of consumables. Installation of supply items will be performed without charge if the Service Representative is present for regular service reasons. A regular service charge will be made if a special call is requested only for the purpose of installing supply items. Lamps,glass, print kits, paper,toner, starter toner,fuser oil,fuser rollers, imaging units(after warranty),optical disk media, cleaning kits and drums are considered expendable supply items. This agreement does not cover service, repairs, or parts necessary because of accident, misuse,abuse, neglect, theft,vandalism,electrical power failure, alteration,fire,water, or other casualty, acts, or omissions in performance or repairs or service by non-ImageSource personnel, malfunction of parts or attachments not supplied by ImageSource, or use of supplies or spare parts not meeting ImageSource' specification. This agreement does not cover the restoration of lost or damaged data or documents in any manner. This Agreement does not cover periodic or automatic preventative maintenance to clean or adjust any hardware item. Operators will be trained to perform such tasks, as required, at the time the hardware is installed, or may request such instruction when the Technician is present or by use of the ProSAM program for professional services. Coverage Eligibility The equipment must be in good working condition on the commencement date of this Agreement. ImageSource'charges for parts and labor required to place the equipment in such condition will be invoiced to the Licensee at ImageSource then-current rates. This Agreement shall become effective on the date of equipment installation or, if the equipment is already in place from a prior implementation, on the date of this Agreement. Swagelo BCt, kX Page 7 NJ"sukam MV ++n+rmm Relocation Service Relocation Services are not covered under this Agreement but Professional Services from ImageSource may be utilized for this purpose and the time may be deducted from the ProSAM time on account. Upon receipt of at least thirty(30)days prior written notice, ImageSource will perform reinstallation service for Equipment to be relocated by Licensee. In this case, all Travel Time to and from the ImageSource facility in Seattle will also be deducted at 50%of the regular rate under ProSAM. Also, any expenses or materials used by ImageSource in providing the reinstallation will be billed to the licensee. All zone and extended maintenance uplifts,will apply during relocation Standards ImageSource will have the equipment maintained to conform to its published specifications and to be in good working order. ImageSource and the Licensee agree that equipment may not be available during periods where it requires maintenance. It is the responsibility of the Licensee to ensure that all of its files are adequately duplicated and documented and that the licensee conforms to the terms and conditions of all software and equipment manufacturer licensing provisions as applicable ImageSource will not be responsible for Licensee's failure to do so. ImageSource is not responsible for the cost of reconstructing data stored on disk files, tapes, memories, etc., lost during the course of any maintenance services performed pursuant to this Agreement as the Licensee must maintain appropriate backup and duplicate back up data to mitigate such a circumstance. ImageSource reserves the right to replace any part with new or refurbished parts of equivalent functional specification. Limitations of LiabiNW IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, OF ANY KIND, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR PROGRAM OR SOLUTION PROVIDED PURSUANT TO THIS AGREEMENT, WHETHER OR NOT SUCH PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS. IMAGESOURCE EXTENDS NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, ON PARTS SUPPLIED OR SERVICES PERFORMED UNDER THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS OF ANY COMPONENT, MODULE OR EQUIPMENT FOR A PARTICULAR PURPOSE. knagesOmyr km Page 8 �ri+a+rowr.�. reY i+nuzow General Provisions Licensee's election not to subscribe to this Agreement or any portion has no effect on the term of this Agreement or on the term of any license created by this Agreement. Any changes and/or modifications to this agreement must be mutually agreed to in an Addendum,following Exhibit A&B. Automatic Renewal This Agreement shall renew automatically on the Anniversary Date indicated on Pagel ImageSource well bill the Licensee for a one year renewal of all programs indicated in this Agreement Rates at renewal time for Professional Services, Software Assurance,and Hardware Maintenance may be adjusted in accordance with publisher and manufacturer adjustment percentage in the same rates due to any determining factor in the publisher or manufacturer calculation methodology. If the Licensee desires to cancel any portion of this Agreement upon the next Anniversary Date,a notification to ImageSource at the address stipulated on Page 1 must be mailed to ImageSource pnor to 45 days from the Anniversary Date. If desired by the Licensee, ImageSource will meet with the Licensee at any time prior to this to discuss the renewal. Third Patties ImageSource, Inc.does not warranty work done by unauthorized third party vendors or contractors. ImageSource will not be held responsible for any malfunction or error resulting from third party services. In the event that Licensee engages a third party to perform maintenance, upgrades and/or performs services of any kind on items listed in Exhibit A the terms and conditions set forth in this agreement will be considered null and void. ImageSource will not be responsible to refund any monies paid for services listed in Exhibit A. Cancellation During Term This Agreement may not be cancelled,and refunds of any money paid will not be made for any reason during the term of the Agreement from one Anniversary Date to the next Anniversary Date. Use of Licensee Solution and Computer When ImageSource performs services pursuant to this Agreement which require the use of the Licensee's computer system(s),the Licensee agrees to make it available at reasonable times and in reasonable time increments, and in no event will the Licensee charge the ImageSource for such system use. If the Licensee wants to add new software to the workstations or Servers, the Licensee should contact ImageSource to be advised if the new software will affect the performance of the system. Failure to do so could result in billable support to the Licensee if service is required. Licensee agrees to fumish ImageSource access to the software modules when performing service— subject to Licensee's reasonable industrial security and safety rules. Licensee must provide the necessary data communications equipment and operating software at its location to support remote problem diagnosis and maintenance. Licensee Responsibilhles Licensee agrees to fumish ImageSource reasonable access to the Equipment when performing service subject to Licensee's reasonable industrial security and safety rules If applicable, Licensee shall provide the necessary data communications equipment and operating software at its location to support remote problem diagnosis and maintenance. Upon installation of any Software or Hardware upgrades, Licensee agrees to follow release installation instructions, review system operations after installation, and report any problem detected as soon as possible. Reasonable storage space at the Licensee's site will be provided to ImageSource as required. klQ9 SVWCQ, Page 9 Ow rev 11HM2003 Severability and Waiver If any term or provision of this Agreement shall be found by a court of competent jurisdiction to be invalid, illegal or otherwise unenforceable, the same shall not affect the other terms or provisions hereof or the whole of this Agreement, but such terms or provisions shall be deemed modified to the extent necessary in the court's opinion to render such terms or provisions enforceable, and the rights and obligations of the parties shall be construed and enforced accordingly, preserving to the fullest permissible extent the intent and agreements of the parties herein set forth. Either party s failure to exercise a right available to d by reason of the other partys breach shall be taken as an isolated instance and shall not be deemed to be a permanent waiver of such right Notice All notices, requests and other communications permitted or required under this Agreement must be in writing,and shall be delivered as follows with notice deemed given as indicated: (i)by personal delivery when delivered personally;(d)by overnight courier upon written notification of receipt;(w)by certified or registered mail, return receipt requested,five(5)days after deposit in the mail. All notices for both parties shall be sent to the addresses set forth on Page 1 of this Agreement Force Majeure Neither party shall be liable by reason of any failure or delay in the performance of its obligations hereunder on account of strikes, riots, insurrections,fires,floods, storms, explosions, earthquakes,acts of God,war, governmental action, or any other similar cause,which is beyond the reasonable control of such party If any force majeure event occurs,the party delayed or unable to perform shall give immediate notice to the other party. Goveming Law This Agreement will be governed and construed in accordance with the laws of the State of Washington as applied to transactions taking place wholly within Washington. The courts of the State of Washington located in the County of Thurston and the United States District Court for the State of Washington shall have exclusive jurisdiction of any legal proceeding regarding this Agreement, and the parties expressly submit to the jurisdiction of said courts. No Assignment This Agreement shall be binding upon the parties' respective successors and permitted assigns. Neither party may assign this Agreement, or any of its rights and obligations,without the written consent of the other party which is not to be unreasonably withheld. Any internal corporate reorganization by Licensee that does not involve any entity other than Licensee which results in a change of name or form of legal organization of Licensee("Reorganization")shall not be considered an assignment hereunder, and Licensee may engage in such Reorganization without the consent of ImageSource and without affecting its rights and obligations under this Agreement. Any reorganization of the ImageSource which results in a change of name or ownership shall not effect this Agreement, and upon any such change, the Licensee shall receive Services of a quality no less than Licensee received prior to the assignment. Entire Agreement This Agreement,and its appendices, set forth the entire understanding between the parties hereto and supersede all prior agreements, arrangements,and communications,whether oral or written,with respect to the subject matter hereof. No other agreements,whether oral or written, shall be deemed to bind the parties hereto with respect to the subject matter hereof. This Agreement may not be modified or amended except by the mutual written agreement of the parties. However, Program Exhibits A may be changed to reflect additional product coverage as the Licensee may bmwesuffarr jX Page 10 ayrs rra.. rev 11/1N100.3 add to the Solution or implemented additional Solutions. Exhibit B will change annually as ImageSource Holidays and relevant dates change every year. Countermlgnature This Agreement is void if not countersigned and returned by ImageSource to Licensee within five(5) business days after Licensee has signed and delivered it to ImageSource. Schedules issued subsequent to this Agreement(and its initial Schedule(s))will be void if not countersigned within five(5)business days after Licensee has signed and delivered it to ImageSource. Authorization IN WITNESS WHEREOF,the parties have executed this Agreement in duplicate counterparts, each of which shall be deemed an original but both of which together shall constitute but one instrument. M..5. —& Authorized Signature thonzed Signature & o dwe',L' a:- M 4 h L+—e—— Print Name Print Name Title 7 Title Date Date knowf9me, kX Page 11 V"d, . PROGRAM EXHIBIT A City Of Kent - Software Assurance Coverage-4-1-04 and 3-31-05 Optika 60 CC-101 Acorde context Concurrent 301.07 18,064.20 connections level 1 Optika site CL-101 Acorde Seat Site lic. 4,250.00 4,250.00 Optika 1 EBR-ERP- Acorde adapter for JDE 5,950.00 5,950.00 001 SW One World integration Optika 1 EBP-LOB-001 Acorde line of business 2,550.00 2,550.00 link Optika 1 CC-102 Acorde ERM lic 240.00 240.00 Optika 1 BA-WEB Optika SupportView 1,000.00 1,000.00 Optika 4 EX0001 extempore 1 -24 259.56 1,038.24 Concurrent users Optika 1 EXADM Admin Licenses 110.50 110.50 Optika 1 AFT-MOD- Acorde Full Text 25KPPM 819.00 Pre-paid 025 Optika 1 AFT-OW-3o0 Acorde Full Text 279.00 Pre-paid Overflow 300K PPC Optika 5 AFT-CLIENT Acorde Full Text Client 18.00 Pre-paid Optika 1 EXBASE Base extempore Server 3,570.00 3,570.00 Captovation 6 EC-ST-0021 EcScan level 1 292.00 1,752.00 Captovation 7 EC-ID-1001 Eclndex 425.00 2,975.00 Captovation 1 EC-10-1000 Ecindex OCR module 119.00 119.00 Total Annual Software Support $41,618.94 Professional Services and Maintenance —ProSAM—Hours Provided —Coverage 4-1-04 Until used rTOTAL 40 Purchased Support Hours, deducted at 175.00 7,000.00 $175/hr and overtime at$225/hr r Annual Software Professional Support $7,000.00 This Support Services Agreement will auto renew yearly. knag r5amq km Page 12 ay�r rrr. reY +1/14V2oos PROGRAM EXHIBIT B New Years Day--------------- -------------------January 1, 2004 Presidents Day--------------------_--------------------February 16, 2004 Good Friday ---------------------------------April 9, 2004 Memorial Day-- ---------May 31, 2004 Independence Day -------- ------July 4, 2004 Labor Day --------- ------September 6, 2004 Thanksgiving Day -----------November 26, 2004 Day After Thanksgiving ----November 26, 2004 Christmas Eve - ---------- -------------December 24, 2004 Christmas Day —December 25, 2004 knowSMCQ, jK Page 13 now errs rev »n Addendum Authorization Both parties have agreed to the following changes to the ImageSource Inc. standard Support Services Agreement. 1. General Provisions Section, Sub section Automatic Renewal—be amended to read, This Agreement shall commence on April 1, 2004 and shall end on March 31, 2005 The term of this agreement may be renewed for successive terms of one year rf the following occurs: • ImageSource will provide the Licensee with an invoice 30 or more days before the expiration of the term. • When payment is made prior to the expiration of the current term the contract renews. • When payment is made after the expiration of the current term, the contract renews and no change to the term is made. • When no payment is made or when the Licensee provides written notice of termination after receipt of the invoice and before the expiration of the current term, the contract expires 2. General Provisions Section-Sub section Governing Law. -be amended to read: The courts of the State of Washington located in the County of King and the United States District Court for the State of Washington shall have exclusive jurisdiction of any legal proceeding regarding this Agreement, and the parties expressly submit to the jurisdiction of said courts. IN WITNESS WHEREOF, the parties have executed this Addendum Agreement in duplicate counterparts, each of which shall be deemed an original but both of which together shall constitute but one instrument. ftQf,�Q'fOii e'r km wowaaam on 'W Authorized Signature orized Signature ( -'LL�nJ �o+tJ , ,m y)- X AZ Print Name Print Name Mel LA Or Title Title Date Date k1XgaSNff4rr kX Page 14 ayr arcs rev ++ntrzM