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HomeMy WebLinkAboutIT04-156 - Original - Selectron Technologies, Inc. - IVR System Annual Maintenance Agreement - 04/01/2004 ri I 1 LEec(ords M40 eme KENT Document WASHINGTON CONTRACT COVER SHEET This is to be completed by the Contract Manager prior to submission to City Clerks Office. All portions are to be completed, if you have questions, please contact Mary Simmons, City Clerks Office. Vendor Name: SQ1" t-QCA `�V'IQQJ n. Vendor Number: 39 lDl �{ JD Edwards Number Contract Number. 2 T O'( 1 -003 This is assigned by Mary Simmons Description: PQrCnV4s sn�kwaccs_ Detail: Qadoc%A, .g, - ='uR coa'.cAo- &nce- auroe Project Name: K 1 V& Contract Effective Date: 4 -1 - 0 LA Termination Date: 3-3 k - 05 Contract Renewal Notice (Days): Number of days required notice for termination or ren wal or amendment Contract Manager: Department: Abstract: S Public\RecordsManagement\Forms\ConlractCover\ADCL7832 07/02 Addendum to Voice Permits Software License Agreement; Voice Permits System and Installation Agreement; and IVR Maintenance Agreement This is an Addendum to the VoicePermits Software License Agreement;Voice Permits System and Installation Agreement; and IVR Maintenance Agreement,which was executed on December 10, 2001. Except as specifically modified by this Addendum,all terms and conditions of these agreements shall remain in full force and effect. Acceptance of this Addendum is noted on the final page of the Addendum by each party's authorized representative. The following Sections of Selectron Technologies current Support and Maintenance Agreement shall be incorporated into the Agreement by way of this Addendum. Term: The Term of this Agreement shall commence on April 1,2004 and shall end on March 31, 2005. The Term of this Agreement may be renewed for successive terms of one year if the following occurs: • Selectron will provide the Customer with an invoice 30 or more days before the expiration of the term. • When payment is made prior to the expiration of the current term the contract renews. • When payment is made after the expiration of the current term,the contract renews and no change to the term is made. • When no payment is made or when Customer provides written notice of termination after receipt of the invoice and before the expiration of the current term,the contract expires. Support Services: Company shall provide customer support for technical problems that occur when using the Products. This Agreement does not include support of the following items: a) Altered or modified Software not performed or authorized by Company. b) Errors caused the Customer's negligence, or other causes beyond Company's reasonable control. c) Version Upgrades of Third Party Software not provided or supported by Company. d) Enhancements or modifications to current versions performed at the Customer's request and not intended to resolve a product failure. Company Software Developers will directly handle the Customer issues outlined in the following levels of support. Support and Maintenance(amends Agreement executed December 10,2001): The fee for Premier Support includes: a. Telephone Support for installation and general use questions during normal business hours(6:00 a.m.to 5:00 p.m. PST, Monday through Friday). b. Use of Company's Toll Free Number c. On-Line technical diagnostic support d. Software correction upgrades e. On-Site support as required by mutual agreement f. Updates to documentation as required to represent the installed software g. 1 business day relief goal h. 24 Hours, 7 days per week, 365 days per year support for emergency (system down or inoperable)calls Fees: The Customer shall prepay Company an annual fee of$4,155 for the support services as set forth. Year over year maintenance support costs will not increase more than 5%, with the exception of increases to reflect additional functionality purchased. Page 1 of 3 Company will provide custom programming and non-warranty maintenance customer support on a time-and-materials basis. Requested design, programming, testing,documentation, implementation work,and customer support approved by Selectron and Customer will be performed at$150.00 per hour. Company will issue a quote and scope of work to the customer. A purchase order must be issued before work can be scheduled or begin. The current hourly rate is subject to change with Selectron providing thirty(30)days notice to Customer.The current hourly rate will also not increase more than 25%of$150.00 over the next 24 months from date of this Addendum. If the customer requests additional on-site work, travel and out-of-pocket expenses that are not covered by support and maintenance the work will be billed at$1,500.00 per day (minimum of 2 days) with at least 15-day notice. If 8-14 days advance notice is provided the rate increases to $2,000.00 per day and if the notice is less than 7 days the rate increases to$2,500.00 per day. If changes are made to a travel schedule after plans are confirmed,the Customer is responsible for any change fees or price changes incurred for airfare, hotel or car rental. Products Workstation: Microsoft Windows 2000 Microsoft Access 2002 Software Remote Access Software 4-port PCI Voice Card Test and configuration of Customer Provided PC Voice PermftsTM Software: Schedule an Inspection Cancel an Inspection Obtain Inspection Results Post Inspection Results Inspection Failure Codes Speak Site Address Permit Based Messaging VP Reporter Reporting Module 4-Port User License Custom Interface ODBC Connectivity Customer Support Contacts. Please provide the necessary information for the two main points of contact that Selectron may have with the City. Company Name:_ CITY ©V KEN'i10 WASI-liN TOAJ Address: 22 O LATN AVFAraif S . City: .Kerr + State: WAZip: q 4?6 Contact: Lynn Wel@ k1zf)LL Email I W_aVnerdI Telephone: 253 856-:i 4IZ J ® cl. Keni-.wa.u5 Page 2 of 3 Contact: Email h h M Telephone: 'Z 5 3 Q5 6- 571/405 C f, -r0a. A,5 Company: Selectron Technologies,Inc. Customer. City of Kent,Washington By: od J hnston By: 149. Signed: Signed: Tide: Tide: L f Date: 3 26 ° Date: Page 3 of 3